Dear Tim,
We raised this to BMC and as per them it is RFE for such specific
customization.
**
**
**
**
*Regards,*
*Mahendra Mahalkar
*
On Fri, Jun 15, 2012 at 3:02 PM, Tim Mccue tim.mc...@gmail.com wrote:
**
All,
To follow up on this post below and for the arabic/hebrew users out there.
Hi Axton,
Good question. The server team has stated that they have frequent problems
with this server. It often will just hang and requires a restart. Also,
escalations tend to bottleneck and run behind for things like
notifications. On the Database side,. DBA maintains that the database is
Hi Vamsi,
I am liking option 1 below which you and Fredrick suggested. I am not a
java or perl guy, but I'm sure I could find one here to work with.
Question on this; the escalations that are firing are basically setting a
flag field, (which in some cases is just the status field). That flag
Entitlement are enable, we have few SRD for different companies and it´s
working just fine, my problem is for Support Staff.
Thanks anyway.
Regards,
Sueli
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Hi Ron,
When you use the API (no matter Perl, Java, or Meta-Update) all filters fire
UNLESS you use Merge with the option to inhibit filters.
So, you do NOT need to code anything but the update of the flag field.
If you want to do this with a simple script that you could do yourself -
Hi Mahendra,
Yes since posting i have learnt directly from the BMC AM this is not
possible so the compromise is the screenshot I posted or a complete
redesign in AIF.
I assme you found the html in the .jar but it only takes you so far.
Cheers
Tim
On Tue, Jun 19, 2012 at 11:24 AM, Mahendra
Hi,
The general answer is that you should design the data layout according to your
needs, i.e. are you considering using SW license management in Asset Management
module, what reports you are intending to create etc.
To answer your specific questions I can provide the following answers (based
Hi All,
Currently I am on ARS 6.3 with custom forms for Incident and Change Management.
In the near future we'll me moving to 7.6 and the ITSM Suite but in the mean
time I have to handle requests for new fields.
Either on your custom forms or within ITSM does anyone have a field like
I should have been more specific, John, thanks for clarifying – I want to be
able to update menus attached to Request fields. It seems like the ‘library’
should be a good option, but I’m not seeing much documentation on it so I what
I would like to know is if anyone has tried to manage by
Kelly,
I think you should be OK because instead of going through the SRD question
creation process, you can go to App Admin console, Custom, Service Request
Management, Application Configuration, and then Define Questions Library.
That opens up the form: SRM:QuestionDef_Template
If you manually
Thanks so much for the detailed reply.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of
Hello List,
At ARSmarts, we are currently developing an « Export definitions to
CSV » functionality. In version 2.8.1 (just released), we implemented a
basic version of this functionality that allows to export the content of
a grid to a CSV file.This is a start, but certainly not enough.
Just curious as to why an output to a CSV would this be useful when we can
already output the definition files to XML and pretty much see all we need to
in a fairly decent ‘human readable format’?
Joe
From: Support
Sent: Tuesday, June 19, 2012 10:17 AM
Newsgroups:
Hi,
I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in
filters depending on if you are an Admin user or not.
This is an outline of the stuff involved
1. API Call Create Entry
2. Filter makes Service Call
3. Filter performs a Set-Fields from a Table Column, which should
Hi Joe,
Most managers and non-technical people do not read XML.
Also, we are thinking of exporting in CSV format such things as the
result of a Search or the result of a Compare operation.
Finally, we would like to offer the possibility to export only some
properties of the objects.
Maybe
Kais,
Got you.. I should have guessed you were aiming it at management. But since
meta data reports are generally more useful to developers, I was wondering what
value it would serve a developer who may already be capable of reading XML.
In reference to the new version, assuming that I was
Misi,
I can't speak directly to your situation, but I have seen in the past that
server table loops don't necessarily refresh the table every time you do
something with them...I have done loops before where the table has a dynamic
qualification, and you set the field that makes it dynamic, then
Thanks for your input.
With ARSmarts, we brought it so far that you can:
- compare Overlay with Overlaid
- produce a detailed documentation of the comparison result in HTML
- produce a basic report in CSV (Object Name, Type of difference)
The next question is: what else would be useful ? What
Kais,
Off the top of my head maybe the form information, such as indexes, fields in
results list and the fields itself (Label, DB Name, data type, entry mode,
input length and where an enum the actual enum options). It comes in useful
when you have a seperate team doing reporting and need to
Didn’t know you’ll already created that capacity..
I wonder why BMC developers didn’t think that would be a useful feature to have
on the Dev Studio itself.
I wonder if there is a plugin available (just like the unsupported one for
creating overlay of multiple views) where you could retrieve
Hi Saby,
Interesting request, thank you.
Kaïs
On 19/06/2012 17:01, Sabyson Fernandes wrote:
**
Kais,
Off the top of my head maybe the form information, such as indexes,
fields in results list and the fields itself (Label, DB Name, data
type, entry mode, input length and where an enum the
DETAIL QUESTION (to Joe, Saby, and everybody else ;-) ):
Don't you feel the need to select the properties that will be documented
in the CSV?
Granularity?
Kaïs
On 19/06/2012 17:12, Joe Martin D'Souza wrote:
**
Didn’t know you’ll already created that capacity..
I wonder why BMC
Hi LJ,
Thank you for the input.
In this specific case, the table is never refreshed.
And I am not doing a table loop, just a Set-Fields with a COLSUM().
And the really strange thing is that the behaviour differ depending on the
users permission groups...
I agree that there is need for more
We do a lot of these actions based on what we call a temp command, where we use
a display only field (temp_command) and set come kind of value to the field,
like SET_STATUS, and then have a filter that runs where the 'temp_command' =
SET_STATUS do the real work, then have a piece of Perl or
Well,
So far it is only a Trail offer.. sniff sniff David? got any clues
for us...
wondering why? just a trial and not offered ... based on all I have been
reading from the Stock reports.. BMC says they are doing fine.. which would
say to me.. then offer it to the audience who is using
Yes...it's included in the 7.6 release and it's on the epd...just tough to
find...but it's there
On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote:
**
By ‘no upcharge’ what do you mean.. The 4 letter word free??
Joe
*From:* patrick zandi remedy...@gmail.com
*Sent:*
name should be BMC Remedy IT Service Management - process designer
I have searched the master / and the patched.. Zero...
I have also searched process designer and Zero again..
is it under ITSM stuff.. --- I do not see it there either..
give me a name.. is it called as above ? BMC Remedy IT
[cid:image001.png@01CD4DFE.40C8DD30]
EPD is configured to show only what you have under contract. If you did not
purchase the ITSM Suite (i.e. you purchased individual products under legacy
pricing), that may be why you are not seeing it. It's inside the Suite itself
and available only to
If you expand BMC Remedy IT Service Management Suite 7.6.04...scroll down
you will see it right after SLM
On Jun 19, 2012 12:22 PM, patrick zandi remedy...@gmail.com wrote:
** name should be BMC Remedy IT Service Management - process designer
I have searched the master / and the patched..
I am talking to my BMC rep now.. thanks..
Cause I know we bought ITSM suite, but it is not there, and while contracts
were moved, and migrated, there is some mixup.. .. somewhere.
hopefully not on my side.. 8-)
On Tue, Jun 19, 2012 at 12:31 PM, Easter, David david_eas...@bmc.comwrote:
**
Hi,
In 7.6.03 by default the Status of Entitlement Rule is disabled. So we have to
enable it in order to apply the entitlement rule for specific SRD's and User's.
We can enable it from Application Administration Console - Custom
Configuration tab - Service Request Management - Entitlement -
Hi,
After submitting request from request entry console data would get stored in
SRM:Request form and if you have configured questions, those questions would
be stored in SRD:MultipleQuestionResponse form.
HTH
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions Services ||
Hi,
This kind of operation query like ['Summary*' LIKE %CJ%] means searching
with special character uses Full Text Search Operation.
Please go to Service Information- FTS tab, and verify FTS Configuration and
FTS Collation path.
If ARS is installed on C: Drive, the default path for
OOTB the following fields are available on ChangeTkt.
Target Date
Scheduled End Date
Actual End Date
Requested End Date
Seems like you can use Target Date for your Estimated Completion Date.
These are used for CAB approval, SLAs and reporting purpose.
On Tuesday, June 19, 2012 5:59:34 AM
Hi Patrick,
You can find it here: but it requires registration and as of now 'Abydos
Designer' is not available for download but all documents related to 'Abydos
Designer' are available for download
http://www.abydos-workflow.com/Home/tabid/36/Default.aspx
--
Regards,
ITSM Support
Hi Ron,
Yes you are on the right track. You can just have the flag set by script
instead of escalation and rest is same.
As for the other options you are wondering to keep filters as it is or put
the logic into the script, it is about the balance between performance gain
and maintainability of
.
Email messages and accompanying data are for the sole use of the intended
recipient('s) and may contain information that is confidential. If you are not
the intended recipient, you are notified that any use,
Interesting ... so if we have owned it for numerous years and we're not an
ITSM Suite owner does that mean it will no longer be available for us.
What if we get a new PC which requires a new license key. I have received
a letter notification from BMC but it was vague about those kinds of
ROFL
.. BMC .. it should be right there..
Go here.. uh huh, Well it has to be here... Uh huh,
you send them a picture.. Oh... Ahh... Huh?
Well, ummm.
I get back with you...
On Tue, Jun 19, 2012 at 3:50 PM, Susan Palmer suzanpal...@gmail.com wrote:
**
Interesting ... so if we have
its a mixup in the cards.. I am sure.. no biggy, I kept wondering when it
comes out..
On Tue, Jun 19, 2012 at 4:14 PM, Easter, David david_eas...@bmc.com wrote:
**
To the best of my knowledge, existing maintenance contracts originally
negotiated with Abydos will continue to be honored
Hi listers,
How difficult is to become a BMC partner?
Well, Two months ago I expected that BMC will be glad to increase their
partnership list. Of course they need to guarantee a quality level on their
partners. I assume it. But I expected that they will provide you
a road-map to demonstrate
I'm no expert but I'm sure it comes down to dollars. They want to know how
much you make and how much you can make for them. That, coupled with how
many certified people you have and probably other financially driven
factors will probably determine if you're a candidate.
I suppose at the end of
They used to have quarterly sales targets (back in the Remedy Corporation
days). I suspect BMC Software to be no different.
They used to be called VARs (Value Added Resellers). VARs were primarily
responsible for tech support towards their customers, and if they could not
resolve their
Back in the dark days... the bigblackuglybird days... they just wanted your
money to become a partner... One person told me they just had to pay P $10K
and they were a partner.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent:
http://www.desigui.com/blog/wp-content/themes/default/googles.html
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You're kidding me!
On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
** Hmmm
They asked us for $35,000.
-John
On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
**
Back in the “dark days”… the
This may explain the silence:
http://www.informationweek.com/news/software/infrastructure/240002100
http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
Hopefully we are not wearing black and bringing flowers to WWRUG12. :(
On Tue, Jun 19, 2012 at 3:10 PM, Joel Sender jdsen...@earthlink.net wrote:
**
This may explain the silence:
http://www.informationweek.com/news/software/infrastructure/240002100
http://www.ozkalavize.com/wp-content/themes/Amphionlite/olfdvd.html?zaz=zahy.mdjgpzofa=fe.hzaanza=tdpj
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