Re: Logging Active Links in MidTier

2009-02-26 Thread J.T. Shyman
User preference form --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Smith, Ron [TBC] Sent: Thursday, February 26, 2009 5:10 PM To: arslist@ARSLIST.ORG Subject: Logging Active Links in MidTier I know

Re: Remedy Development Best Practices

2009-02-18 Thread J.T. Shyman
Lyle, I like that terminology. I've used "layering" before as in "build your new functionality as a layer on top of the OOB" for the exact reasons you mentioned. Nicely done. I might start using "bolt-on" instead. --- J.T. Shyman _ Fro

VSS in 7.5

2009-02-18 Thread J.T. Shyman
t exports and saves a copy of every object that is modified each time it is changed. I was wondering what companies that are currently using VSS (or something else) could do to migrate their source control into the new 7.5 internal system or if it is even worth it to do. Opinions? --

Re: Renaming Support Group Name

2009-02-17 Thread J.T. Shyman
Yes, that is it. Make sure you get the latest one. The first release, DM 1.00.00 didn't have the wizard. The updated version DM 1.00.01 does. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco

Re: Renaming Support Group Name

2009-02-17 Thread J.T. Shyman
If you are on version 7.1 the Data Management Wizard can do this for you relatively easily. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 1:00 PM To: arslist

Re: Date greater than 2037 in remedy

2009-02-17 Thread J.T. Shyman
Anyone have that info from a 64-bit version of 7.5? Or is that from a 64-bit version of 7.5, Axton? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Tuesday, February 17, 2009 8:53 AM To: arslist

Re: Date greater than 2037 in remedy

2009-02-17 Thread J.T. Shyman
/Unix version of 7.5 which probably do not have this limitation. Sadly, the 32-bit Windows versions always will have this problem until 64-bit Windows versions or AR/ITSM come out. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: Incident Relationship Issue

2009-02-11 Thread J.T. Shyman
Kevin, patch 9 for ITSM may help you. It fixes this defect, according to the readme: SW00300084 Performance bottlenecks occur on a large scale implementation of the BMC Remedy Incident Management application when relating Incident records. --- J.T. Shyman _ From: Action

Incident Owner - ITSM 7.0.3 p8

2009-02-06 Thread J.T. Shyman
orizations, what would be the best way to do it? --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

Re: ARERR [310] Value has wrong data type for the field

2009-02-04 Thread J.T. Shyman
attachment itself? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, February 04, 2009 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field Hi Frex

Re: Incident Management / Remedy Data Management Tool Patch 9005

2009-02-02 Thread J.T. Shyman
\Spreadsheets folder. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Monday, February 02, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: Incident Management / Remedy Data Management Tool Patch 9005 All

Re: AR System 7.5 Installer issue/question

2009-01-30 Thread J.T. Shyman
Is the Solaris 32 or 64 bit? Do you have the Oracle client loaded and is it the 32-bit or 64-bit client? What version of Java is installed and is it the 32-bit or 64-bit? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: ARS 7.5 Installers - tales of woe

2009-01-29 Thread J.T. Shyman
connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dav

Re: possibility of Server group without load balancer?

2009-01-29 Thread J.T. Shyman
would then be routed only to working servers. Additionally, you could add additional servers to the server group behind the load balancer and users would never know. If you added servers without a load balancer you would have to manually reconfigure the users to balance the load. --- J.T. S

Remedy Alert

2009-01-27 Thread J.T. Shyman
Quick question: Is there any way to get Remedy Alert to use the default browser instead of always opening the Alert List in IE? (This is assuming Alert is configured to open via the web) AR 7.1 p5 --- J.T. Shyman

Re: Jr. Remedy Developer Needed

2009-01-27 Thread J.T. Shyman
The ARSList is no place for personal attacks, either. Just sayin' --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, January 27, 2009 10:05 AM To: arslist@ARSLIST.ORG Subjec

Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 & Office 2007)

2009-01-21 Thread J.T. Shyman
esn't allow installation if it is not. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, January 21, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier not 64-bit in AR System 7.5.00 (was R

Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 & Office 2007)

2009-01-20 Thread J.T. Shyman
Ok, but the consolidated installer will not run on a 32-bit Linux O/S. So, I'm back to the original question, I guess...how does one install the 7.5 mid-tier on a 32-bit O/S? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 & Office 2007)

2009-01-20 Thread J.T. Shyman
All I see is a war file. Am I missing something, somewhere? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 3:39 PM To: arslist@A

Re: Mid-Tier not 64-bit in AR System 7.5.00 (was RE: ARS 7.5 & Office 2007)

2009-01-20 Thread J.T. Shyman
Ok, but the installer is 64bit so is there a way to install just the mid-tier on a 32bit Linux OS? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20

Re: ARS 7.5 & Office 2007

2009-01-20 Thread J.T. Shyman
e not supported. Does this mean a 7.5 Mid-Tier would be best served as a 64bit box running Mid-Tier and a 32bit box running the applet server? Or am I misreading this? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.or

Re: Holiday Humor - Gifts for Men

2008-12-12 Thread J.T. Shyman
Great list! But the WD-40 must have been left off this year. If I'm getting duct tape there had better be WD-40 with it! :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, December 12,

Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread J.T. Shyman
27;t require an install) and search for what is using that file and kill the handle. You can get process explorer from Microsoft's site as it is a former sysinternals utility. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx J.T. Shyman Column Technologies _

Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9

2008-12-11 Thread J.T. Shyman
Is the mid-tier stopped too? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll&

Re: set fields by process error

2008-12-11 Thread J.T. Shyman
he command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Approval Role Length

2008-12-11 Thread J.T. Shyman
ger than 255 but if I want the approval server to do any work with it.it seems it can't be done. If anyone has any experience with this, good or bad (i.e. how to do it or more proof it can't be done

Re: set fields by process error

2008-12-11 Thread J.T. Shyman
ee if that sets the field. If it does try $PROCESS$ @@:echo ""$Request ID"" (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. ---

Re: Object list is on wrong screen.

2008-12-10 Thread J.T. Shyman
Well, that's my point. It is very possible that the O/S still thinks the location is valid. If that is the case, how is the app to know? J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Object list is on wrong screen.

2008-12-10 Thread J.T. Shyman
the upper-left corner of the first active screen. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor Sent: Wednesday, December 10, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wr

Handling AP:Role Members

2008-12-09 Thread J.T. Shyman
r of the change that is about to be sent to the approval server. Due to business rules he shouldn't get the approval notification nor should he be able to approve this buy Mary and Steve should. TIA! --- J.T. Shyman __

Re: Object list is on wrong screen.

2008-12-09 Thread J.T. Shyman
Open the display properties and enable the second monitor.it should still be there in the dialog. Windows will realize it doesn't exist any more when you apply the settings and will move all windows to the monitor that is still present. At least, that should work. --- J.T. S

Re: OT:Holiday Humor - Part III

2008-12-05 Thread J.T. Shyman
e for Chrismahanukwanzica can not be guaranteed. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, December 05, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT:Holiday Humor - Part III

Re: OT - Friday Humor

2008-12-05 Thread J.T. Shyman
I read about that. The gun was affectionately named the "Rooster Booster" --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Friday, December 05, 2008 8:36 AM To: arslist@ARSLIST.ORG S

Re: ITSM 7 Patch 009

2008-12-04 Thread J.T. Shyman
It says "All your code base are belong to us"? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, December 04, 2008 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Patch 009

Re: RANT: Support Finally Got under my skin

2008-10-24 Thread J.T. Shyman
Silly question but does filter logging work on the server side? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support

Re: Business Objects

2008-10-21 Thread J.T. Shyman
I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list

Re: BMC Elite?

2008-10-20 Thread J.T. Shyman
I opted out last week and haven't gotten another email since. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luksha, Timothy Sent: Monday, October 20, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: BMC Elite? Is a

Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce

2008-10-09 Thread J.T. Shyman
What, prey tell, does a bartender look like? Or a software developer for that matter? :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 2:53 PM To: arslist@ARSLIST.ORG

Problems with new subscribers

2008-09-17 Thread J.T. Shyman
ting that would cause this or is this something else? Thanks! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: AIE Flatfile External Vendor Query

2008-09-09 Thread J.T. Shyman
Wildcards seem to not work. However, > and < do. Would something like this satisfy your requirements? Computername > "ES" AND Computername < "ET" --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTE

Re: AIE Flatfile External Vendor Query

2008-09-09 Thread J.T. Shyman
LIKE is a database operator and may not work with an external data source that is a flat file. Wonder if this would work: Computername = "ES*" .just a shot in the dark --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.

2008-09-09 Thread J.T. Shyman
-business application. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, September 09, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start

Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.

2008-09-09 Thread J.T. Shyman
\Program Files\AR System\AREmail\itsm7rtm" "" "itsm7rtm" That removes the service. 3. Reinstall it using: armaild install "" "" "" For example: armaild install "C:\j2sdk1.4.2_07\jre\bin\client\jvm.dll" "C:\Program Files\

Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.

2008-09-09 Thread J.T. Shyman
Thanks for sharing! --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start --

Re: Email Engine will not start -- Failed to load java virtual machine.

2008-09-09 Thread J.T. Shyman
Did you recently update your java engine? Or, at least, since the last time you restarted it? If so you may need to uninstall and reinstall the Remedy Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman _ From: Action

Re: Remedy Migrator in 7.x

2008-08-29 Thread J.T. Shyman
Opinion: Install the migrator license on the Production server. Export what you want to migrate off of the test server to arx files which can be imported into migrator and then compared to the production server which has the license. That's the way I've used it primarily. --- J

Re: Help with Run Process - Deleting files on a server

2008-08-29 Thread J.T. Shyman
I'm wondering if maybe you have to call the shell first...since DEL is an internal command and not an executable...I think Try this: cmd /c del "C:\remedy\install\itspdev\api\bin\logs\Saturday\*.log" --- J.T. Shyman -Original Message- From: Action Request System discussi

Re: ARERR [8755] The specified plug-in does not exist.

2008-08-27 Thread J.T. Shyman
d, if you can repost what full Plugin-Path line from your ar.cfg again. Thanks! --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 12:59 PM To: arslist@ARSLIST.ORG Subjec

Re: ARERR [8755] The specified plug-in does not exist.

2008-08-27 Thread J.T. Shyman
Correction: May be missing the path to the ardbcconf.dll and ServerAdmin.dll not the patch. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, August 27, 2008 11:06 AM To: arslist@ARSLIST.ORG

Re: ARERR [8755] The specified plug-in does not exist.

2008-08-27 Thread J.T. Shyman
th are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the " using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman _ From: Action Request Syste

Re: Escape Keywords

2008-08-27 Thread J.T. Shyman
t;,"$\NULL$") Action 2: Set Field X = REPLACE ($X$,"$USER$","$\USER$") etc. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jose Rodriguez Sent: Wednesday, August 27, 2008 7:09 AM To: arslist@

Re: Is AIE in 7.1

2008-08-25 Thread J.T. Shyman
I was wrong. AIE requires CMDB 2.0 and AR 7.0 at a minimum. Thanks to Anne Brock at BMC for the clarification. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Monday, August 25, 2008 9:28 AM To

Re: Is AIE in 7.1

2008-08-25 Thread J.T. Shyman
I believe AIE requires CMDB 2.1 which requires AR 7.1 --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, August 25, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Is AIE in 7.1 Good morning all

Re: Another view form question...

2008-08-21 Thread J.T. Shyman
ewid() function, however, may require a value be sent to it (see Example B on the URL above) which may require changing your data import method anyway. Sorry if this is overly technical...I was a DBA in a previous life and its hard to shake old habits. --- J.T. Shyman -Original Message---

ARDBC Configuration Issue

2008-08-19 Thread J.T. Shyman
ry or is a BMC/Remedy issue? I've tried limiting the page size to 1000, 100 and 10 to no avail. I've tried setting the BaseDN to a container with only 6 objects, also to no avail. I'm not really sure where to go next. Any advice would be appreciated. Th

Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line

2008-08-18 Thread J.T. Shyman
Instead of -m and -d try using -M to indicate the full path and name of the arm file. For example: arimportcmd.exe -u "**" -p "" -a 51000 -l arlog.txt -M "F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm" --- J.T. Shyman _

Re: Salary in Bay Area

2008-08-06 Thread J.T. Shyman
Who do you think you are?! Congress? :) --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, August 06, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay

Re: Salary in Bay Area

2008-08-06 Thread J.T. Shyman
No, it's a per our charge. :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, August 06, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area ** u ... is t

Re: Opening same ticket after submit

2008-08-06 Thread J.T. Shyman
Gary, I believe this is an application preference, set at the individual user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen in current". I think that will do it. --- J.T. Shyman _ From: Action Request Sy

Data Management Application (Patch 9005) - Concepts

2008-08-05 Thread J.T. Shyman
ect, is there a more efficient manner in which to import this information? Thanks! --- J.T. Shyman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rms

Re: Help with a UNIX script to STOP the AREmail daemon

2008-07-21 Thread J.T. Shyman
That would work great on Linux, but not on Windows. :) Microsoft has a great utility called Process Explorer (which they got when the bought sysinternals) that can kill just about anything on Windows. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList

Re: "Lines of code" in Remedy?

2008-07-10 Thread J.T. Shyman
Tell them you consulted the famed AR expert Ford Prefect. --- J.T. Shyman "So long, and thanks for all the fish" -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, July 10, 2008 9:30 AM T

Re: "Lines of code" in Remedy?

2008-07-09 Thread J.T. Shyman
export all of the objects and count the lines in the def files. A third approach might be to count all of the rows in the metadata tables for each object type...but that could get complicated. --- J.T. Shyman All, I've been asked to estimate the "number of lines of code we have in Rem

Re: Slightly OT: Creating a .sql file from a batch file

2008-07-01 Thread J.T. Shyman
Try doubling the % i.e. T% becomes T%% --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, July 01, 2008 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Creating a .sql file from a

Re: Change Status of Multiple People Records

2008-06-27 Thread J.T. Shyman
d of the Run If and that should allow the escalation to run. Caveat: This will allow any escalation to make any status change on a CTM:People record. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent:

Patch 9002

2008-06-25 Thread J.T. Shyman
FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a compa

Re: User Cache

2008-06-19 Thread J.T. Shyman
I keep this on my desktop and clear the cache whenever things start acting strange. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, June 19, 2008 1:53 PM To: arslist@ARSLIST.ORG S

Re: User Cache

2008-06-19 Thread J.T. Shyman
Something like this should work: J.T. Shyman Column Technologies -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Thursday, June 19, 2008 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: User Cache Andy

Re: CMDB & Telephony Devices

2008-06-17 Thread J.T. Shyman
The cloning issue to due to BMC not yet having implemented the BMC_Stem_Cell Class. :-) Seriously though, for the edification of the rest of us, what is the bug? Thanks! --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Can't move the Change ticket's Status beyond Request For Authorization.

2008-06-11 Thread J.T. Shyman
What do you mean by "unable to move..."? Is there an error message or is the status field disabled? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 7:46 AM T

Re: ARS 7.5

2008-06-05 Thread J.T. Shyman
Oh. I always thought DNF was Did Not Finish :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Lol

Re: Medical Terminology

2008-06-05 Thread J.T. Shyman
ROFLMAO! :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, June 05, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: OT: Medical Terminology This is a real memo to Emergency

Re: ARS 7.5

2008-06-05 Thread J.T. Shyman
Do Not Resuscitate? Does Not Register? Data Normalization Regularly? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, June 05, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject

Re: Mid-tier and internal network

2008-05-29 Thread J.T. Shyman
rtain conditions. Good luck and please let us know which way you go and any pains you run into. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 11:31 AM To: ar

Re: Mid-tier and internal network

2008-05-29 Thread J.T. Shyman
will likely take some testing to get it to work properly with ARS. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, May 29, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Mid-tie

Re: Which log file.....

2008-05-23 Thread J.T. Shyman
connecting to? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, May 23, 2008 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Which log file. Neither of these logs seem to exist... What

Re: Which log file.....

2008-05-23 Thread J.T. Shyman
On the AR side arerror.log and arplugin.log may have some information. If the login failure is on the LDAP side you may have to check the logs on the LDAP server as they may have more information. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto

Re: ARS 7.1 Area LDAP config issue

2008-05-22 Thread J.T. Shyman
Kevin, Yes, the bind user should be in the same format as the User Base. That is: CN=,OU=,DC=,DC= Your AD admin, if that isn't yourself, should be able to give you the distinguished name for the user. --- J.T. Shyman _ From: Action Request S

Re: Oracle Index Performance

2008-05-22 Thread J.T. Shyman
. However, the != will still force a table scan I believe. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Thursday, May 22, 2008 12:38 PM To: arslist@ARSLIST.ORG Subject: Oracle Index

Re: Oracle Index Performance

2008-05-22 Thread J.T. Shyman
I can answer part of this: Relational databases won't use an index with a "not equal" query. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Thursday, May 22, 2008 12:38 PM To: arsl

Re: Flashboards 7.1

2008-05-16 Thread J.T. Shyman
Make sure your Default Web Path for the server (AR Server config) is pointed to the mid-tier's arsys folder i.e. http://myserver:808/arsys --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: F

Re: BMC_SLM_JAVA_HOME Error

2008-05-14 Thread J.T. Shyman
YMMV. 1.5 does work so I agree with Chris. You should stick to 1.5.0_12 or higher which is compatible with AR 7.0.x as well. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 14

Re: BMC_SLM_JAVA_HOME Error

2008-05-14 Thread J.T. Shyman
Jaimie, It is looking for a system variable and not an AR variable. Right-click on My Computer, go to Properties, then Advanced. Click Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system variables) window. This should not require a restart of Windows. --- J.T

Re: Field Meta Properties?

2008-05-14 Thread J.T. Shyman
That would be a useful feature. Does anyone know if this is possible in 7.5 being that the development method has, from what I've heard, gone more toward a IDE? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Re: Field 112 control in ITSM 7

2008-05-13 Thread J.T. Shyman
d probably shouldn't. Thanks for the heads up on this one. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control

Re: Field 112 control in ITSM 7

2008-05-13 Thread J.T. Shyman
ve access to Company A, Company B or Company C will be able to view the incident. Users in Company D will not be able to. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008

Re: Friday Humor ?

2008-05-09 Thread J.T. Shyman
Whoa! OT:Friday Humor déjà vu. Didn’t we see this on 4/25? :-) --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, May 09, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor ? SAD

Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

2008-05-09 Thread J.T. Shyman
Bundled with, yes. No separate install, no. Look for a civiewer installer file in the CMDB download and install it on your mid-tier. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent

Re: MidTier 7.0.1 Form Name Issue

2008-05-07 Thread J.T. Shyman
. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, May 07, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.0.1 Form Name Issue We just hit this problem on the CFG:Broadcast form, which

Re: Caught exception:'curWFC is null or is not an object

2008-05-06 Thread J.T. Shyman
services that use attachments, copy these files to the AR System server installation folder as well. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HonnourPrahalladachar, PhaniRaja Sent: Tuesday, May 06, 2008 8:31 AM To

Re: Difference Report Tool

2008-05-05 Thread J.T. Shyman
I don't know about free but Abydos Analyzer does it for workflow. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Monday, May 05, 2008 3:22 PM To: arslist@ARSLIST.ORG Su

Re: IM Patch 7 Installer?

2008-05-05 Thread J.T. Shyman
Is VNC installed on the server? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, May 05, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: IM Patch 7 Installer? All are good

Re: IM Patch 7 Installer?

2008-05-05 Thread J.T. Shyman
Cygwin is actually a full implementation of a Linux shell that runs on Windows. I've had trouble getting the X terminal that comes with Cygwin to work properly with X sessions on remote hosts. IHMO, the putty/xming combination is much simpler. YMMV. --- J.T. Shyman -Original Me

Re: IM Patch 7 Installer?

2008-05-05 Thread J.T. Shyman
Do you have SSH access to the servers? If so, you can use an ssh client package such as Putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/) along with an X terminal such as xming (http://www.straightrunning.com/XmingNotes/) to run X applications on your desktop over SSH. --- J.T. Shyman

Re: Group Email Problem

2008-04-30 Thread J.T. Shyman
Which one comes first, by first name and by full name, alphabetically? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, April 30, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Group

Re: Group Email Problem

2008-04-30 Thread J.T. Shyman
Great points Chris! Brian, are the two users First names the same? Last names obviously are save for the s at the end. What happens if you search the people form for the first and last name of either user? Do you get both as a result? --- J.T. Shyman _ From: Action Request

Re: Group Email Problem

2008-04-30 Thread J.T. Shyman
That's what I would have thought, too. Hmm. Now we need to find the workflow that is creating the notifications to see what it is doing. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wedn

Re: Group Email Problem

2008-04-30 Thread J.T. Shyman
Right, that is exactly what I mean. Open up CTM:People and do a search on the Login ID of btestin. You should get two records. If not repeat the search using a Login ID of btestin%. Look at the People ID field and see which has a lower number. --- J.T. Shyman _ From: Action

Re: Group Email Problem

2008-04-30 Thread J.T. Shyman
ssue turns out to be, My gut feeling is that this is a pattern match issue of some sort. The group list includes a user whose login ID is btestin. When the alert fires it may be searching the CTM:People form for the first occurrence of a login id like %btestin% and finds the wrong one.

Re: Reporting in ITSM 7.0.1

2008-04-29 Thread J.T. Shyman
Is the user that is trying to use the report console and the user under whom the AR User tool was installed the same? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Tuesday, April 29, 2008 2:40 PM

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