] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu!
I added the support group IDs in the Set Fields to z1D NT Support Group
ID.
If I Set just ONE (SGP0090) it works. If I try to set more
not.
hth
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu!
I added
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Tried this, but unforunately Remedy does not like multiple group numbers.
On Wed, Jul 23, 2008 at 12:54 PM, Run4Life Win [EMAIL PROTECTED] wrote:
**
Hi Dee
You need to add all the group IDs in the filter notification ( same place
where you define single group name or ID)
Hope this works
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have tried setting z1D NT
@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I added one group ID to z1D NT Support
Group ID and it works. However, I need to add 5 more, and it does not
like that - when I try to submit an incident it gives me a SQL error.
On 7/23/08, T. Dee
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
i'm pushing the group ids to 'z1d NT group ID' and it is set to 0
(zero) length - so it there is no limit
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I have no issues with creating a custom notification - which does go
out - the only issue is i'm not sure how to tell Remedy that it needs
to go 6 different groups.
Never tried it but how about a Computed Group?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 23 July 2008 14:49
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 23 July 2008 14:49
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I
)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I have
it is
definitely a gap in functionality OOTB that clients are missing.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have tried setting
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages
Hi Dee
You need to add all the group IDs in the filter notification ( same place
where you define single group name or ID)
Hope this works ...as I did this long time back :)
Thanks
Himanshu
On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote:
Has anyone done a custom notification
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have tried setting z1D NT Support Group ID, but this does not seem to
work
Thanks Himanshu!
I added the support group IDs in the Set Fields to z1D NT Support Group ID.
If I Set just ONE (SGP0090) it works. If I try to set more
then one like this:
SGP0090, SGP0070, SGP0089
I also tried spaces, semi colons, still nothing.
Anything else
Have you tried returns?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does
PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add
multiple groups. I have tried separating them with semi-colons, commas
: Wednesday, July 23, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add
multiple groups. I have tried separating them with semi-colons, commas,
spaces, etc. Does not seem
will need to build something like
this.
HTH
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification
the
following set field to the filter ,
NTE:SHR:TranslateNotificationMessageAPR_135.
Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#,
$Change Type$)
Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject:
Re: Question: SYS:Notification Messages To: arslist
:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, May 23, 2008 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
I followed the directions for adding a custom field to Notifications
and it worked - thank you very much.
The one question I have that seems odd
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
That worked Kevin! THANK YOU VERY MUCH!!
I was looking in the Transate Filter for Change.
Appreciate your help
If you don't
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...
Thanks
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, May 16, 2008 12:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands
#,
$Change Type$)
Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject:
Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm...
If I were sure that there was a value in that change record for Change
Type, the only next step I would take would be to log
I wanted to add another field (Change Type) to one of the out of the
box Notifications, so I added the field to: SYS:Form Field Selection
The field shows up in the pull down menu in SYS:Notification Messages
- however, when the notification goes out it is just showing as
#Change Type#.
Any
for your change.
Hope that helps,
LisaD
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add another field
,
LisaD
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add another field (Change Type) to one
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Thanks Lisa - I found the one for Change
NTE:SHR:TranslateNotificationMessageCRQ1_125
$, #Change Type#,
$Change Type$)
Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re:
Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I
were sure that there was a value in that change record for Change Type, the
only next step I would take would
=~ 1MB.
Rgds,
Murtuza.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add another field (Change Type
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, April 02, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages - Adding NEW
Field to pull down menu
I added a new field
: SYS:Notification Messages - Adding NEW
Field to pull down menu
I added a new field to SYS:Form Field Selection so it would
show up in the pull down menu 'email message body' on
SYS:Notifcation Messages.
This worked - I now see Change Request Status in the pull
down 'email message body
I created a NEW SYS:Notification Messages for when the Status goes
into Pending for Incident and it works great!
However, I noticed it is slow going out. When I create a NEW Incident
I get the notification within seconds, but my Pending Notification
takes a few minutes.
My email configuration
27, 2008 10:20 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages - Missing ?
I have two Notifications - the Notification Message Tags are:
CHG-APR-GroupApprovalOLAResolutionEscalation
CHG-APR-IndividualApprovalOLAResolutionEscalation
I have exported ALL Filters and I
I have two Notifications - the Notification Message Tags are:
CHG-APR-GroupApprovalOLAResolutionEscalation
CHG-APR-IndividualApprovalOLAResolutionEscalation
I have exported ALL Filters and I am unable to reference any Filter to
these two Notifications.
Do these even exist?
Thanks!
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 27, 2008 10:20 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages - Missing ?
I have two Notifications - the Notification Message Tags are:
CHG-APR
If you do a search on the ARSList archives, there was a good description
of how to do this. I don't have the person's name that posted it to be
able to give them credit (sorry), but here is the text I saved off with
instructions on how to add a field to incident:
1.) Add the field Incident
THANK YOU!
On Wed, Mar 19, 2008 at 9:43 AM, Pierson, Shawn [EMAIL PROTECTED] wrote:
If you do a search on the ARSList archives, there was a good description
of how to do this. I don't have the person's name that posted it to be
able to give them credit (sorry), but here is the text I
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
Thanks!
___
UNSUBSCRIBE or access
PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 18, 2008 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I tried to insert another field into the email message body
of Notification Message Tag - CHG-APR-ApprovalNTForIndividual
- however the pull down is empty
: SYS:Notification Messages
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
Thanks
: Question: SYS:Notification Messages
I tried to insert another field into the email message body
of Notification Message Tag - CHG-APR-ApprovalNTForIndividual
- however the pull down is empty.
Has anyone come across this?
Thanks
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, March 18, 2008 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Thanks Christopher So this is not documented any where
Does anyone know if there is any documentation on what Filters are
associated with each record in SYS:Notification Messages?
I see in the odd record in SYS:Notification Messages the name of the
Filter in the Description field, but most are missing.
THANKS
Does anyone know if there is documentation on the Notifications that are
sent out from the SYS:Notification Messages (ITSM 7.0)?
I'm looking for the Filter names for each of these Notifications.
Thank you!
Happy New Year!
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