ction Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 24, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
i'm pushing the group ids to 'z1d NT group ID' and it is set to 0
(zer
s defined
> for the "User Name" field on the Notify Action.
>
> HTH
>
> Leonard
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 9:4
2008 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I added one group ID to z1D NT Support
Group ID and it works. However, I need to add 5 more, and it does not
like that - when I try to submit an incident it gives me
IT Center
> http://itsm.unt.edu/
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QUESTION: SYS:Notification Messa
Tried this, but unforunately Remedy does not like multiple group numbers.
On Wed, Jul 23, 2008 at 12:54 PM, Run4Life &Win <[EMAIL PROTECTED]> wrote:
> **
> Hi Dee
>
> You need to add all the group IDs in the filter notification ( same place
> where you define single group name or ID)
>
> Hope th
8, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
>
>> > Have you tried returns?
>
>> >
>
>> > -Original Message-
>
>>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED]
lti recipients require
> this others do not.
>
> hth
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 1:24 PM
> To: arslist@ARSLIST.ORG
> Subject:
Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu!
I added the support group IDs in the Set Fields to z1D NT Support Group
ID.
If I Set just ONE (SGP0090) it works. If I try to set more
11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
I tried a computed group - didn't like that.
I have created a filter for each group and that seems to work - but
that is alot of unnecessary work to notify each group.
Any others ideas / suggestions?
m discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Wednesday, July 23, 2008 12:16 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
> >
> > The SGP group ID does work - the issue at hand i
ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 12:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
>
> The SGP group ID does work - the issue at hand is when I try to add
> multiple groups. I have
Have you tried returns?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does
Thanks Himanshu!
I added the support group IDs in the Set Fields to z1D NT Support Group ID.
If I Set just ONE (SGP0090) it works. If I try to set more
then one like this:
SGP0090, SGP0070, SGP0089
I also tried spaces, semi colons, still nothing.
Anything else
inal Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 11:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
>
> Thanks for your email Lis
Hi Dee
You need to add all the group IDs in the filter notification ( same place
where you define single group name or ID)
Hope this works ...as I did this long time back :)
Thanks
Himanshu
On Wed, Jul 23, 2008 at 9:48 AM, T. Dee <[EMAIL PROTECTED]> wrote:
> Has anyone done a custom notificati
ts are missing.
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Wednesday, July 23, 2008 8:49 AM
> > > To: arslist@ARSLIST.ORG
> > > S
.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa.
I have t
gt; I'm interested in determining this functionality as well because it is
> > definitely a gap in functionality OOTB that clients are missing.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED
ay, July 23, 2008 8:49 AM
> To: arslist@ARSLIST.ORG
> Subject: QUESTION: SYS:Notification Messages - ITSM 7
>
> Has anyone done a custom notification in SYS:Notificaiton Messages and
> have the Notification go to particular support groups?
>
> I have no issues with creating a c
on list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, July 23, 2008 8:49 AM
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support gro
: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: 23 July 2008 14:49
> To: arslist@ARSLIST.ORG
> Subject: QUESTION: SYS:Notification Messages - ITSM 7
>
> Has anyone done a custom notification in SYS:Notificaiton Messages and
> ha
Never tried it but how about a Computed Group?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 23 July 2008 14:49
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a
Has anyone done a custom notification in SYS:Notificaiton Messages and
have the Notification go to particular support groups?
I have no issues with creating a custom notification - which does go
out - the only issue is i'm not sure how to tell Remedy that it needs
to go 6 different groups.
Sugges
xit guide" on (order 103).
>
> RT
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, May 23, 2008 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: SYS:Not
t)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, May 23, 2008 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
I followed the directions for adding a custom field to Notifications
and it worked - thank you very much.
The one question I have that seem
Type#",
> $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> Subject:
> > Re: Question: SYS:Notification Messages> To: arslist@ARSLIST.ORG> > Hhmm...
> > If I were sure that there was a value in that change record for
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, May 16, 2008 12:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my han
: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...
Thanks
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
That worked Kevin! THANK YOU VERY MUCH!!
I was looking in the Transate Filter for Change.
Appreciate your help
If you don&#
to REPLACE($zID Translation Text$, "#Change Type#",
> $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> Subject:
> > Re: Question: SYS:Notification Messages> To: arslist@ARSLIST.ORG> > Hhmm...
> > If I were sure that th
=~ 1MB.
Rgds,
Murtuza.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add another field (Change Type) to
$, "#Change Type#",
$Change Type$)
> Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> Subject: Re:
> Question: SYS:Notification Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I
> were sure that there was a value in that change record for> Change Typ
ssage-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages
Thanks Lisa - I found the one for Change
"NTE:SHR:TranslateNotificationMessa
that you need to modify for your change.
>
> Hope that helps,
> LisaD
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, May 13, 2008 2:45 PM
> To: arslist@ARSLIST.ORG
>
modify for your change.
Hope that helps,
LisaD
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, May 13, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages
I wanted to add ano
I wanted to add another field (Change Type) to one of the out of the
box Notifications, so I added the field to: SYS:Form Field Selection
The field shows up in the pull down menu in SYS:Notification Messages
- however, when the notification goes out it is just showing as
#Change Type#.
Any ideas
t; Sent: Wednesday, April 02, 2008 12:33 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Question: SYS:Notification Messages - Adding NEW
> > Field to pull down menu
> >
> > I added a new field to SYS:Form Field Selection so it would
> > show up in the pull down menu '
m.unt.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, April 02, 2008 12:33 PM
> To: arslist@ARSLIST.ORG
> Subject: Question: SYS:Notification Messages - Adding NEW
> Field to pul
I added a new field to SYS:Form Field Selection so it would show up in
the pull down menu 'email message body' on SYS:Notifcation Messages.
This worked - I now see "Change Request Status" in the pull down
'email message body'.
However, when I select it and save the record the notification goes
out
I created a NEW SYS:Notification Messages for when the Status goes
into Pending for Incident and it works great!
However, I noticed it is slow going out. When I create a NEW Incident
I get the notification within seconds, but my Pending Notification
takes a few minutes.
My email configuration is
scussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, March 27, 2008 10:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Question: SYS:Notification Messages - Missing ?
>
> I have two Notifications - the Notification Message Tags are:
>
> CHG-APR-
rom: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, March 27, 2008 10:20 PM
To: arslist@ARSLIST.ORG
Subject: Question: SYS:Notification Messages - Missing ?
I have two Notifications - the Notification Message
I have two Notifications - the Notification Message Tags are:
CHG-APR-GroupApprovalOLAResolutionEscalation
CHG-APR-IndividualApprovalOLAResolutionEscalation
I have exported ALL Filters and I am unable to reference any Filter to
these two Notifications.
Do these even exist?
Thanks!
THANK YOU!
On Wed, Mar 19, 2008 at 9:43 AM, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
> If you do a search on the ARSList archives, there was a good description
> of how to do this. I don't have the person's name that posted it to be
> able to give them credit (sorry), but here is the text I
If you do a search on the ARSList archives, there was a good description
of how to do this. I don't have the person's name that posted it to be
able to give them credit (sorry), but here is the text I saved off with
instructions on how to add a field to incident:
1.) Add the field "Incident Submi
.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, March 18, 2008 4:23 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: SYS:Notification Messages
>
> Thanks Christopher S
IL PROTECTED] On Behalf Of T. Dee
> > Sent: Tuesday, March 18, 2008 2:26 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Question: SYS:Notification Messages
> >
> > I tried to insert another field into the email message body
> > of Notification Message Tag - CHG
estion: SYS:Notification Messages
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
; [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Tuesday, March 18, 2008 2:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Question: SYS:Notification Messages
>
> I tried to insert another field into the email message body
> of Notification Message Tag - CHG-APR-ApprovalNTForIndivi
I tried to insert another field into the email message body of
Notification Message Tag - CHG-APR-ApprovalNTForIndividual - however
the pull down is empty.
Has anyone come across this?
Thanks!
___
UNSUBSCRIBE or access A
Does anyone know if there is any documentation on what Filters are
associated with each record in SYS:Notification Messages?
I see in the odd record in SYS:Notification Messages the name of the
Filter in the Description field, but most are missing.
THANKS
Does anyone know if there is documentation on the Notifications that are
sent out from the SYS:Notification Messages (ITSM 7.0)?
I'm looking for the Filter names for each of these Notifications.
Thank you!
Happy New Year!
_
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