Don't feel too bad, Scott. You and I both remember times when we had to
install the CI viewer separately, either by BMC design or flaw. Hopefully,
this means that the process has been improved with this version.
Maybe next time they do that, they'll cc us on the memo. ;-)
Rick
On Fri, May 9,
We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
looking at the potential performance gains of using the pre-allocated nextId
blocks.
I attended the BUW session where they talked about the optimal setting being
about 100 for heavily used forms, but I got to thinking "What wou
t creates a new record has conditions
> that may cause the submit to be cancelled the transaction would be backed
> out and, if subsequent submits had already started, this would result in a
> gap.
>
> Mark
>
> ____
>
> From: Action Request System disc
Just a guess: could the error be actually reporting on a problem with a
related (i.e. downstream) form, like a join or something? What do your SQL
logs say?
Rick
On Fri, May 9, 2008 at 12:48 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:
> I'm saving a record in a form but I get this error message
Joe/Mark, did your testing show any performance increase as a result of this
change? My tests seem to indicate the opposite, though not to any
substantial degree.
Rick
On Fri, May 9, 2008 at 11:25 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
> Thanks, Mark. The count is set per ser
No one has answered you since you seem to be answering your own question.
Yes, try deleting some space in /var. If that doesn't help, ask again.
Rick
On Mon, May 12, 2008 at 10:58 AM, Jomonm <[EMAIL PROTECTED]> wrote:
> Hi All,
>
> I am getting the following error "Error while writing to a file
And BMC's #1 rule on customizing the CMDB CDM is to try to create
Categorization Subclasses under an existing class structure before creating
new classes. Creating new classes and subclasses should be reserved for
situations that can be proven to not fit into any of the existing ones.
That's how B
The support console is sourced in the SHR:ConsolidatedList form. You will
need to look at the workflow that pushes to there when a Help Desk record is
created, and ensure that workflow fires when you import your tickets.
Rick
On Tue, May 13, 2008 at 10:01 AM, Heinzel, Jamie <[EMAIL PROTECTED]> w
I don't have any experience with this product, but I will say that by doing
your syncing via DB replication, I think you're on the right track. It's
the fastest way I know of to do what you're doing.
Rick
On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes <[EMAIL PROTECTED]> wrote:
> ** Dear Listers
ue of performance in my experiance.
>
> On Wed, May 14, 2008 at 8:48 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
>> ** I don't have any experience with this product, but I will say that by
>> doing your syncing via DB replication, I think you're on the right trac
The two things to look in determining the appropriate maximum number of
indexes for a form are the usage of the form and the number of rows
involved. If you have only a few hundred or thousand rows in a table,
indexes probably won't help all that much, and performance might be
negatively impacted
Shawn's approach is a very sound one; I've used it myself. Having that
staging form means that you can do whatever you want/need to the data there,
and then just push the records that really need updating to CTM:People.
Makes a big difference when you're dealing with thousands of people.
Rick
On
William, I wonder if we'll have functionality like that in the new Eclipse
tool in 7.5? Could anyone from BMC feel comfortable commenting generically
on the issue?
Rick
On Wed, May 14, 2008 at 12:00 PM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
> ** I'm going to put this in as an RFE - I hig
In the interim, you could create view forms into the metatables that might
get you the data you want. I'm sure you know how to do that. Then run
workflow against the conditions found in the view form.
Rick
On Wed, May 14, 2008 at 12:09 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
&
Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in making it
functional (retrieving DB info and processing it in phase, etc.) on
client-based Active Links. There's almost certainly a better answer than
that, but
Thanks, Gordon. Nice to know that there's a fix, it's been a sore spot for
many. Interesting that it was related to content and not capacity.
Hopefully, an internal bug was created to clear up the content issues as
well.
I think the new admin tool will be "differently-abled", to be euphemistic i
Does anyone know of a way to automate the turning on/off of server logs? I
looked at using the new Server Event calls, but the
AR_SERVER_INFO_SQL_LOG_FILE Run Process call can only be sent from an Active
Link, and it isn't intended (or probably even enabled) to deal with server
settings, even thou
remember which...if you can't find it in the
> archives let me know and I'll send you a copy.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 15, 2008 2
I would suggest that you know AR System inside and out - well enough to
teach it from memory.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, May 15, 2008 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Re:
In v7.1, you can block out Request IDs (Field ID # 1) for any form. I think
the top limit is 1000 at a time, though 100 is the recommended number.
Rick
On Fri, May 16, 2008 at 8:16 AM, Chris Doble <[EMAIL PROTECTED]> wrote:
> ** Hi All,
>
> I am importing data from a csv file that has been form
I don't know about a script for *NIX, but you might also remove startup
scripts from /etc/*.d directories, and I think some log files build in
/usr/tmp.
Rick
On Fri, May 16, 2008 at 10:59 AM, Ravi <[EMAIL PROTECTED]> wrote:
> I want to uninstall Remedy 7.0 from a solaris server. Can I just remov
I seem to recall something like this where BMC said that client-side Java
was not required, but when we installed a local JRE, CI Viewer became
functional.
Rick
On Fri, May 16, 2008 at 12:27 PM, Mike Gould <[EMAIL PROTECTED]> wrote:
> ** Hi Gordon,
>
> We are having the same issue on our ARS 7.0
You can create Incident Templates that are available for use in the
Requester Console (or is that what you're referring to as the
"Summaries"?). Those can be associated with CTI and Assignee information.
Apart from that, you'll have to customize the app.
Rick
On Tue, May 20, 2008 at 3:21 AM, jmc
RequestID is the only automatically indexed field on any form. Your
impression on the others makes sense. If that's true, or should I say,
until you are sure that it is NOT true, you should not modify your indexes
in Remedy Administrator. If they were created in the DB, they need to be
maintaine
I saw one on the BMCDN last week. It was developed for an older version
(5.1.2?), but Dan Hardy wrote it, so it's probably pretty solid.
Rick
On Thu, May 22, 2008 at 6:56 AM, Bill Hoffmeier <[EMAIL PROTECTED]>
wrote:
> **
>
> Uday,
>
>
>
> I have a solution like that. My solution, however, inv
NOT searches (including !=) will result in a table scan. Searches using "=
$NULL$" will also result in a table scan.
That being said, I don't see a better way to structure your query and still
get the data you want.
Rick
On Thu, May 22, 2008 at 9:38 AM, Robert Halstead <[EMAIL PROTECTED]>
wrote
ARS 7.1 patch 2, Linux RHEL 5/Oracle 10.2.0.2 (64 bit) platform. Pity that
all of the relevant KBs seem to relate only to Windows (sigh).
Anyway, trying to run escalation to turn on logs at a certain time, but I
get an error message in the arerror.log file.
*Cannot establish a network connectio
rote:
> ** What command are you using to try to initiate this change?
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, May 23, 2008 12:52 PM
> *To:* arslist@AR
.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday
>>
>>
>> Christopher Strauss, Ph.D.
>>
>> Call Tracking Administration Manager
>>
>> University of North Texas Computing & IT Center
>>
>> http://itsm.unt.edu/
>>
>>
>>
>> *From:* Action Request System discussion list
-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, May 23, 2008 2:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Having trouble reaching plug-in server
>
> ** Yes, we're
e's a bug.
Thanks to all who've shot ideas my way, but none have worked so far. I'll
keep noodling...
Rick
On Fri, May 23, 2008 at 12:39 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> Thanks, William. I have been looking at that one, and I'll give it a try.
>
>
tem discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, May 23, 2008 1:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Having trouble reaching plug-in server
>
> ** Yes, we're using portmapper, and all I'm doing is a set field
; applications EXCEPT for the SLM Data Collector.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, May 23, 2008 2:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Having
this form from another to set the same
> field you are setting on a setfield in the escalation, does that work?
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday,
;
> javamail.providers
> logging.properties
>
> They should be present in /usr/java.../lib directory. These files need to
> have the same permission that your remedy account has. If it has root owner,
> you need to chnage the owner from root to your remedy account.
>
> Thanks,
setfield in the escalation, does that work?
>>
>> --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
>> *Sent:* Friday, May 23, 2008 2:19 PM
>> *To:* arslist@ARSLIST.ORG
>
rver knows itself...could
> you give that a try and let us know if an AL Push has the same problem as a
> Filter Push/Escalation Set?
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
The good news, Frank, is that LOB, like many other values in the ITSM
Configuration, is optional. If it doesn't fit your org., or if you can't
figure out how it fits, don't use it. Don't buy trouble by
over-complicating the app. - it's complicated enough as it is.
Rick
On Tue, May 27, 2008 at 7
Janie, I have found that Word (at least 2007) does a good job of putting the
line feeds where they're supposed to be.
Rick
On Tue, May 27, 2008 at 10:47 AM, jham36 <[EMAIL PROTECTED]> wrote:
> What about turning on/off Word Wrap in NotePad or whatever you are
> using to view the log?
>
> James
>
Gary, did you have Development Cache mode turned on or off?
Rick
On Wed, May 28, 2008 at 9:07 AM, Gary Opela (Corporate) <
[EMAIL PROTECTED]> wrote:
> **
>
> Okay, scratch this, it just picked up all of my changes.
>
>
>
> I have no idea why it took so long or why it didn't re-cache after all of
I've been doing some testing to see how much this really helps performance,
and my preliminary numbers were surprising and disappointing. NOTE: I
don't think a single sample is enough from which to draw a global
conclusion. HOWEVER...I am concerned enough to ask some questions.
I have two new s
m all.
Rick
On Wed, May 28, 2008 at 1:08 PM, Axton <[EMAIL PROTECTED]> wrote:
> What about performing the same test creating a series of entries on
> separate threads. Then break down the results based on the thread
> count.
>
> Axton Grams
>
> On Wed, May 28, 20
50
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, May 28, 2008 3:14 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Next ID Blocking = faster submits?
>
>
est System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, May 28, 2008 2:02 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Next ID Blocking = faster submits?
>
> ** I've been doing some testing to see how much this really h
What about creating a non-ARS web front-end that pointed directly to the
forms (menu? list of links?) you wanted to allow outside access to? That
should be pretty easy for a Java/XML programmer to do. The only other way I
can think of would be to create a separate mid-tier server that lives
outsi
Something to know if you're new to Remedy LB is that it doesn't truly
load-balance, defined as keeping the load balanced equally between all
servers in the group. It's really load sharing. You might have 50 users
over 3 servers, and depending on when they logged in, what they're doing,
etc., you
We are running an escalation nightly that runs this command:
*Application-Query-Delete-Entry
"SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' != $NULL$ ))*.
The effect is to clear a form that contains records accumulated during the
day, but which are no longer needed.
Running this create
ield with this command. Since
> you are not providing that, you get the entry error.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECT
OK, as I expected, some answers that make sense at various levels. Now that
I got answers unbiased by this next, let me drop the other shoe.
The exact same escalation runs on another 7.1 server using the same
environment (OS/DBMS/ARS) versions without the errors. In addition to these
two 7.1 ser
qualification in the Run If and delete them using
> request id and Application-Delete-Entry, it may solve your problem.
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
> --
>
> *From:* Action Request System discussion list(ARSLis
> > but there should be a way to handle this within the same table.
> >
> >
> >
> > It is interesting that it appears to work on all of your other servers
>
> > though without any problem so perhaps there is something set up to
> > handle this situation?
> >
> >
> >
> >
t; The same thing happened with Archiving. It should only be enabled on one
> out of three of our servers.
>
> Not sure if that helps or not.
>
> Thanks,
> Michelle
>
>
> *Rick Cook <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSL
Lou, TR/DB values can only be used on Filters. If you want to track the
transition between status values, either do it via a Filter or have a field
that stores the "old status" value, and compare that to Status.
Rick
On Fri, May 30, 2008 at 8:46 AM, Louis Cobuccio <[EMAIL PROTECTED]>
wrote:
> H
David, what are the firing conditions on this Active Link?
Rick
On Fri, May 30, 2008 at 8:56 AM, Morrison, David A. <[EMAIL PROTECTED]>
wrote:
> Good day everybody,
>
> Strange problem that is driving me nuts. I have an Active Link that has
> as one of its actions a Change Field on a table with
2008 at 9:13 AM, Morrison, David A. <[EMAIL PROTECTED]>
wrote:
> **
>
> Only condition is Window Open. Thanks for replying.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, M
---
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Morrison, David A.*
> Sent:* Friday, May 30, 2008 11:13 AM*
> To:* [EMAIL PROTECTED]
> Subject:* Re: Tables not refreshing "On Open"
>
&g
RESOLVED. Thanks to all who contributed to my now-enhanced knowledge level.
OK, here is what I've done to resolve this.
I created a small form with just the core fields, and created one record in
that form.
I then restructured my escalation to go against that one-record form,
running the Applic
arslist@ARSLIST.ORG
>
> To
>
> arslist@ARSLIST.ORG
>
> cc
>
> Subject
>
> Re: SOLVED: Tables not refreshing "On Open"
>
>
>
>
>
>
> **
> Thanks for the reply. I tried different combinations and options, and the
> only one that seems to w
Is this one of those patches that is trying to validate its prereqs and such
before actually installing anything? I know that is a promised 7.5
function, and that they've been working in that direction even in 7.x, but I
don't know if they're there yet.
Rick
On Mon, Jun 2, 2008 at 9:11 AM, Rune
I would like to know why steps 3 and 5 are in there. Why would one rename
two different forms to the same form name, even if that were possible? Or
am I misunderstanding the process?
Rick
On Mon, Jun 2, 2008 at 11:37 AM, Paul Blasquez <[EMAIL PROTECTED]>
wrote:
> Hello,
>
> I'm a little upset
I'm assuming that all instances of FORM refer to the same form and form
name. So why would he, in step 3, rename FORM.old to FORM if in step 4,
FORM is just going to be deleted anyway? If that's true, and if this entire
sequence has been accurately portrayed to us, it shows little thought or
expe
gt; Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
> --
>
list@ARSLIST.ORG
> Sent: Monday, June 2, 2008 12:24:37 PM
> Subject: Re: Issue installing itsm patch 7
>
> ** Ouch, so it looks like that system will need to stay at patch 6, unless
> someone has found a workaround.
>
> Thanks for the info,
>
> Howard
>
>
> On 6/2
He must have missed the whole "walking on water" qualification, too, though
it is implied. They're looking for more than a Remedy superstar here. I
wish you luck finding that person, Jeff. No one could pay me enough to move
from cool Seattle to muggy Houston. To each their own. ;)
Rick
On Tu
ch ITSM application.
>
> If either of the above are missing they will need to be created (see
> attached SHARE_Application_Properties.zip for example) before re-running the
> installation.
>
> Howard
>
> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
>> ** S
LOL! In your case, Mac, you sure could!
Rick
On Tue, Jun 3, 2008 at 8:44 AM, Mac McMillan <[EMAIL PROTECTED]> wrote:
> ** Hey Rick,
>
> I walk on water, but that's because I'm an NCO. You think I could
> substitute that?
>
> ==Mac
>
> On Tue, J
here needs to be more then one way to patch an application?
>
> Have a good day,
>
> Howard
>
>
> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a
>> Remedy install script. Yo
2008 10:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT--Need Remedy Architect--Direct Hire
>
>
>
> ** Hey Rick,
>
> I walk on water, but that's because I'm an NCO. You think I could
> substitute that?
>
> ==Mac
>
> On Tue, Jun 3, 2008 at 8:
e last
> version of
> the AR System that I worked with was 6.3, I was excluded from
> consideration
> because I did not have experience with version seven? Pa-th-et-ic!
> Sneaking a
> delta class in - if it's actually needed - is not that much! Besides,
> can
> anyone tr
OK, here's something different: This is not the answer you're looking for.
We can go about our business.
Seriously, though, if there's any compression being done, it's probably done
at the DB level.
Rick
On Tue, Jun 3, 2008 at 12:22 PM, Ob1 Kenobi <
[EMAIL PROTECTED]> wrote:
>
> Was hoping to
l of those things, but to do
> them all at once is excessive. On top of that, their salary is good, but
> you can get one within that range with a more straightforward job in
> Houston.
>
>
>
> Shawn Pierson
>
>
>
> *From:* Action Request System discussion list(AR
ase..
>
> I'm not sure if there is another compression at DB level besides the one
> that Remedy uses..
>
> Joe
> - Original Message
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, June 3, 2008 4:24:29 PM
> Sub
What version of ITSM are you looking at using? I may be able to help you.
Rick
P.S. We appreciate it here if you tell us at least your name, so we know to
call you something other than lister345.
On Wed, Jun 4, 2008 at 8:48 AM, Lister Account <[EMAIL PROTECTED]> wrote:
> ** I was wondering if
.
>
> But my name is Steve, and I'm a Reme-holic :)
>
> On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> ** What version of ITSM are you looking at using? I may be able to help
>> you.
>>
>>
>> Rick
>>
>> P.S. We ap
cess, password resets etc?
>
> Thanks,
> Brian
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, June 04, 2008 1:13 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Opera
"Product"
> categorization?
>
>
>
> Thanks and Regards
>
> Naveen Kaushik
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, June 05,
; wrote:
> ** Is that included as part of the package? I was under the impression
> that the DSL was a separate product.
>
> On 6/4/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
>> ** That would be the Definitive Software Library (DSL), which is provided
>> by BMC w
Joe, I think you have to request it via support, and then they send you an
(online) form to fill out with the details. There was a thread about this a
couple months ago.
Rick
On Thu, Jun 5, 2008 at 12:56 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> **
> It appears as though the ability to submi
Java 1.5 = Java 5.0. They changed the numbering mechanism starting with
v5/1.5. Sort of like Solaris did when they went from 2.6 to 7.0 (which was
really 2.7).
Anyway, like Chris said, any 1.5 version above _12 will probably work, and
there's probably no reason to not get the most current one of
The Interface_Create form might be necessary to have your consoles be
populated correctly. I would check at least all of the table fields on each
of the main forms, and ensure that all of the feeding forms are also
updated. This will catch Assignment records, Work Entries, Templates, etc.
Rick
Were they going to install it on Windows Server/SQL 2009, or Linux RHEL
6/Oracle 12?
Did they offer a parking space for your flying car? Or at least to share
their...um..."source of inspiration"?
Rick
On Fri, Jun 6, 2008 at 8:18 AM, Timothy Powell <
[EMAIL PROTECTED]> wrote:
> I just got hit u
Oh, I think we'll all be drooling on ourselves at "the home" before anyone
invents a vehicle that moves in three dimensions in a way that overcomes the
fact that most people have enough trouble navigating in two. It is a cool
concept, though, for the exceptions to the rule!
It's sort of like AR S
r we've had thousands of records updated. Is
> there a way, for the entire DB (all forms) to extract just the data and not
> attributes/configuration to import into our recovered database so we don't
> have to go by form?
>
>
>
> Thanks!
> Chris
>
>
>
>
27;m waiting to talk to
> BMC again about it.
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, June 06, 2008 1:57 PM
> *To:* arslist@ARSLIST.ORG
> *
Kelly, I know you are from Oklahoma (so is my Mom), but I've been there,
and, well, while I'm sure that all of what you said is true, you left out
the hornets, fire ants, constant wind, tornadoes, hot summers, icy winters,
and not an ocean within a day's drive. Of course, they WILL have an NBA
fra
It would help if the Release notes listed ALL of the changed and new files
contained therein, as they used to. Could someone from BMC explain to us
how their current patch documentation and methodology is helping us reduce
the number of Incidents and Problems related to patch installations? We,
t
...And yet, lots of people live there and love it. So, like I said, it's
not my cup of tea, and probably not yours, but it's a good fit for someone
out there. I wish KForce well in finding that someone.
Rick
On Mon, Jun 9, 2008 at 7:19 AM, Pierson, Shawn <[EMAIL PROTECTED]>
wrote:
> I don't me
Gary, this looks like it might be a connectivity issue between AR System and
the DB. This often happens when the DB is taken down for backups and then
brought back up without restarting AR System. Have you verified that this
is not the problem? If it all works again after bouncing AR System, tha
Does this user have the same problem on a different machine? Maybe it's the
user account, not the machine.
Rick
On Mon, Jun 9, 2008 at 1:53 PM, Wheeler, Dylan <[EMAIL PROTECTED]>
wrote:
> ** I'm having a problem with a users client. She opens Remedy and gets an
> ARERR 1900 and the Application
Chris, how did the weekend's recovery go? Any more questions or lessons
learned that you could share with us?
Rick
On Fri, Jun 6, 2008 at 1:02 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> Well, that's an unfortunate fact that I'm afraid I don't know any way
>
Kathy,
I don't know what tool they are talking about, but you do need to be sure
that any fields you add to the console also exist in that source form (which
I can't remember the name of) that contains all of the fields in the Console
- sort of like SHR:ConsolidatedList was in HD 6. And then add
My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on
a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the
areas of the country famous for BBQ: Texas, Louisiana, the rest of the
ood Network has had specials
> on BBQ places around the country. You might try their web site to do some
> research.
> --Original Message--
> From: Rick Cook
> To: arslist@ARSLIST.ORG
> ReplyTo: arslist@ARSLIST.ORG
> Sent: Jun 13, 2008 11:46
> Subject: OT: BBQ tour
>
n a truly momentous journey! Good luck to him (and you).
>>
>>
>>
>> Sometimes (I've discovered) the best way (in the south...can't speak for
>> TX) to find great Q is to get off the beaten path. Find those little
>> country towns and look to see which
The thing about $LASTID$ is that it can only be called in an Active Link,
because it grabs the last record created by that client. The form involved
is set by the form name on the AL that calls the action.
Rick
On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan <[EMAIL PROTECTED]>
wrote:
> I don't
;>
>> Phil Bautista
>> President / CEO
>> Bull Creek Data Corporation
>> www.bullcreek.com
>> Remedy Approved Consultant (RAC)
>> 512-731-0304
>> -Original message-
>> From: Rick Cook [EMAIL PROTECTED]
>> Date: Fri, 13 Jun 2008 11:46:17
The DSL IS what BMC intended for us to use as Product Categorizations in
ITSM 7. Since you will spend far more time coming up with a non-DSL set
than you will installing DSL, I might suggest that the best use of resources
would be to go that route.
Rick
On Mon, Jun 16, 2008 at 2:09 PM, Roger Jus
Quite right. And another way (the BMC $intended$ way) to get the
hardware-based product categorizations is from the CMDB, which would
populate via Discovery. I know that not everyone intends to use either or
both of those, I'm just saying that if you don't find a plethora of lists
out there, that
>
> Gordon M. Frank
> Remedy Skilled Professional - 7.x
> ITIL V3 Foundation Certified
> DISA\Verizon FNS
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Friday, June 13,
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