Hi,
I use v3.3 with the default db backend for customer login and need to
integrate it with an in-house-built customer experience portal (view
reports/bills/marketing materials/etc.).
The customer should login only once (in the portal) and then seamlessly
jump between the portal and OTRS. The
Hi,
I don't know if it works on 4.x. Only tried it on 3.x.
Regards,
Bogdan
On 6 July 2015 at 21:32, László Gyaraki gyarakilaszlo1...@gmail.com wrote:
Hi Bogdan,
Does this solution work with version 4.x too? Did you try it?
Regards
Laszlo
Hi,
This email is an extended documentation of how multiple authentication and
identity backends for agents and customers work. The information herein was
tested on OTRS 3.3.7. I decided to publish it after parsing through a lot
of useless Internet search results about the subject and ultimately
Hi all,
The job config UI provides only a textbox which, if completed will lead to
the DF being set to the completed value and if left empty will lead to the
DF not being touched by the job.
I'm hoping there's some magic value (i.e. __NULL__) which, if provided,
will do what I need.
Thanks,
Yes, it's possible to preset the field with a default text
How?
On Tue, Jul 15, 2014 at 11:33 AM, Christoph Zwerschke
zwersc...@urz.uni-heidelberg.de wrote:
OTRS has a move button that allows quickly moving a ticket into another
queue, but you can't add a message with the move operation.
Thanks. I was hoping there's a more general auto-coplete mechanism for
various fields, that I missed.
On Tue, Jul 15, 2014 at 3:33 PM, Christoph Zwerschke
zwersc...@urz.uni-heidelberg.de wrote:
Am 15.07.2014 13:27, schrieb Bogdan Iosif:
Yes, it's possible to preset the field with a default
Hi all,
Suppose I have a process defined via Process Management and I want to
activate it for some tickets *after* said tickets are created. Is this
possible?
Logic:
1. Simple (non-process) ticket is created
2. Agents / customers add articles
3. Agent / customer decides a process must be
:
Thanks for posting that info. Do you know where I can find out which
fields I can add to the CSV export? I would like to export ticket
interactions as well.
Thanks
On Wednesday, March 20, 2013 7:54:12 AM UTC-6, Bogdan Iosif wrote:
After some more investigations I concluded that it's
thought my hardware is crap and when I saw
it's at least twice as fast as yours, I thought that's the problem.
On Wed, May 14, 2014 at 9:00 AM, Mimiko vbv...@gmail.com wrote:
On 13.05.2014 17:30, Bogdan Iosif wrote:
You need to install a private MySQL instance for OTRS, on the same
machine where
/List_of_Intel_Xeon_microprocessors#.22Irwindale.22_.2890_nm.29I
don't know if you have 2x CPUs but, even then, your CPU power is very
very low if I got the CPU model correctly.
On Wed, May 14, 2014 at 3:25 PM, Mimiko vbv...@gmail.com wrote:
On 14.05.2014 12:22, Bogdan Iosif wrote:
Try using a more common Linux
Hi Mimiko. Did you manage to solve the performance issue?
On Tue, Apr 1, 2014 at 9:19 AM, Mimiko vbv...@gmail.com wrote:
On 01.04.2014 09:07, Sander Goudswaard wrote:
Are you using mod_perl or perl via cgi? The latter tends to be slower.
I am using mod_perl. I installed following guide on
, Bogdan Iosif wrote:
Hi Mimiko. Did you manage to solve the performance issue?
Hello.
Somehow. I did what mhillman sugested - ran
shell bin/otrs.RebuildConfig.pl
shell bin/otrs.DeleteCache.pl
but in long terms, still it is visible slow for agents. Dashboard
generation on server for agents
performance when accessing SysConfig or
Package Manager?
On 13.05.2014 14:49, Bogdan Iosif wrote:
There's probably a bottleneck in your config. Either at the hypervisor
level or inside the VM.
On my instance, I have 150 tickets/day, up to ~40 agents and up to ~140
customers simultaneously connected
machine as OTRS (call it websrv-machine). In this case, an additional thing
to check would be if the Apache instance running OTRS is starved for
resources (memory, etc.).
On Tue, May 13, 2014 at 4:35 PM, Mimiko vbv...@gmail.com wrote:
On 13.05.2014 16:05, Bogdan Iosif wrote:
I also noticed
, server 1: Mysql, VoIP, Apache+PHP.
server 2: otrs, apache+modperl
On 13.05.2014 16:52, Bogdan Iosif wrote:
There's a package named Support that you should install from Package
Manager. After it's installed you'll have a new link in the ADMIN page,
named Support Assessment. Follow the link
Hi everyone,
Looking at OTRS 3.3 admin manual, Ch 2, Using the Windows
Installerhttp://otrs.github.io/doc/manual/admin/3.3/en/html/installation.html#installation-on-windows-installerI
see the following:
Important: The Windows installer for OTRS contains all needed components
for OTRS, i.e. the
disaster recovery scenario is the one you've already
prepared for on your dev/testing box.
At which point, you'll have answered your own questions about the
experience that matters most: yours.
On Wed, May 7, 2014 at 10:53 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi everyone,
Looking
It's possible out of the box. You just need to define the calendar
associated with your queues accordingly. I don't know for sure if you need
to enable the jobs that send escalation notifications in order to have the
required data (this is done by enabling some code in a Perl file named
something
AFAIK the duplication checks against having 2 customers with the same email
address or 2 agents. It doesn't check across both customers and agents.
The simplest way to achieve your objective is to setup the same external
back-end for both customers and agents e.g. LDAP / Active Directory)
On
Have you solved this?
Take a look in SysConfig at AgentSelfNotifyOnAction and take care not to
trigger it.
On Mon, Dec 16, 2013 at 4:45 PM, Bohdan Hutkovskyy dude9...@gmail.comwrote:
Hello,
I have recently installed and configured OTRS 3.3.3 ITSM 3.3.3 on
Windows machine. Everything works
Queue names are not UI texts so they are not coverable by OTRS'
internationalization mechanism. Only pre-determined texts, shows in various
pages are translatable.
If what you want is a queue with different names for customers speaking
different languages, then you can approach this problem
I don't know if the owner is notified by OTRS by default. Worst case, you
can configure an Event Based Notification for your scenario.
On Tue, Dec 17, 2013 at 9:18 PM, Jill Goldstein
jill.goldst...@spfsolutions.biz wrote:
Ok, I’m just about ready to have OTRS live.
The last thing I’m
Assuming you already configured escalations, enabling the escalation jobs
in a .pm file (can't remember which one, probably GenericAgent.pm) is
enough.
When it's working, you should be able to see escalation events in an
affected ticket's history.
Finally, you may need to configure Event Based
:D funny
On Tue, Jan 7, 2014 at 7:00 AM, Nick Bright nick.bri...@valnet.net wrote:
I don't know what made me think of it, but the problem was one of case
sensitivity.
Open is not open.
the SysConfig parameters specify open, but someone had changed the State
to Open at some point in the
The only way I can think of (that doesn't require messing around with OTRS
code) is for you to somehow duplicate the desired info in a ticket dynamic
field, which you can hopefully show in Queue View.
To get those phone numbers in ticket dynamic fields you would need to write
an event module that
You can (and should) configure OTRS to write attachments to disk and then
use any scanner able to detect changes to the file system. Since OTRS
writes all attachments to a configurable dir you can tune the scanner to
your needs.
You will need to test what happens if the scanner locks access to
,
Bogdan Iosif
Code for LastChangeForCustomerUI.xml:
?xml version=1.0 encoding=utf-8 ?
otrs_config version=1.0 init=Changes
ConfigItem Name=Ticket::EventModulePost###LastChangeForCustomerUI
Required=0 Valid=1
Description Lang=enStores in TargetedDynamicFieldName the
moment of the last
Hi,
If you want, please share it.
Thanks,
Bogdan
On Tue, Oct 1, 2013 at 12:18 PM, Olivier Macchioni
olivier.macchi...@wingo.ch wrote:
Thank you Gerald,
For what it's worth, I've implemented a simple Perl script to do this
synchronization LDAP - DB.
Olivier
On Sep 23, 2013, at 17:33,
Thanks but I meant the simple Perl script to do this synchronization LDAP
- DB
On Tue, Oct 1, 2013 at 3:05 PM, Gerald Young cryth...@gmail.com wrote:
http://forums.otterhub.org/viewtopic.php?f=60t=19936
On Tue, Oct 1, 2013 at 5:21 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
If you
Good to know. Thanks.
On Tue, Oct 1, 2013 at 3:27 PM, Gerald Young cryth...@gmail.com wrote:
There's a sample in scripts/tools/sync-ldap2db.pl
On Tue, Oct 1, 2013 at 8:15 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Thanks but I meant the simple Perl script to do this synchronization
Option 2 from my previous email *is* compatible with upgrades because it
requires implementation of an event module, which doesn't involve any
changes in files shipped with OTRS. You will need to perform these unwanted
changes only if you need to remove columns that don't support removal via
you need to monitor apache's access log or [temporarily] configure
convenient timeouts for agent sessions and then monitor otrs db's sessions
table. first choice is likely more suitable.
On Sep 28, 2013 3:46 AM, Kaushal Shriyan kaushalshri...@gmail.com wrote:
On Tue, Sep 24, 2013 at 8:59 PM,
session data is deleted and during the next interaction the user must login
again. thus, if you have no active sessions = nobody used your otrs for
some time.
On Sep 28, 2013 4:12 AM, Kaushal Shriyan kaushalshri...@gmail.com wrote:
On Sat, Sep 28, 2013 at 6:22 AM, Bogdan Iosif bogdan.io
Hi,
What you want requires changes that can't be made through SysConfig or any
other configuration file.
There are 2 ways you could do exactly what you asked:
1. Change the code in both a) the Perl template file primarily responsible
to generate that grid (CustomerTicketOverview.dtl) to add the
It would be much simpler to perform this operation via SQL directly on
OTRS's database
On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. p...@noc.ac.uk wrote:
Hi,
Does anyone have a script for adding Customer users to groups?
We have a large number of customers and want to add
you can use one Company Backend
I take it to mean you can only use one backend for agents. Can anyone else
confirm this please? I'm interested to know if I can use both DB and LDAP
for agents.
On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber
florian.edlhu...@gmx.dewrote:
**
Hi,
it is in
?
** **
Daniel
** **
*Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
von *Bogdan Iosif
*Gesendet:* Donnerstag, 29. August 2013 12:38
*An:* User questions and discussions about OTRS.
*Betreff:* Re: [otrs] Using multiple databases as external backend
E-Mail: daniel.litzb...@com-sys.de - Web: www.com-sys.de
Geschäftsführer: Detlef Heinzig
HRB 33354 - Amtsgericht Offenbach
*Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
von *Bogdan Iosif
*Gesendet:* Donnerstag, 29. August 2013 13:13
*An:* User questions
(Sync|CustomerUser/Map) at up to 11 different sources
('', 1 ..10) (a blank index counts as one of them).
On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
you can use one Company Backend
I take it to mean you can only use one backend for agents. Can anyone
else
).
** **
** **
** **
On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
you can use one Company Backend
I take it to mean you can only use one backend for agents. Can anyone else
confirm this please? I'm interested to know if I can use both DB and LDAP
for agents
You must go through 3.1 at least for the database. Just to be safe, I would
perform a normal and complete upgrade to 3.1 as described in 3.1's
UPGRADING document. Then check the app runs OK - perhaps create a VM
snapshot at this point - and then proceed to upgrade to 3.2.
/bogdan
On Thu, Jul
in theory it's possible. in practice... i don't know. i run on windows and
app upgrade takes 5 min. seems like a small price to pay in order to test
3.1 upgrade is valid.
On Jul 25, 2013 4:11 PM, Paul Simons paul.sim...@onair.aero wrote:
Hi Bogdan
So your answer begs the question;
Can I
I run a stable v3.2.3 on Windows 2008 R2 with 20+ agents and 100+ customers
always connected in a virtual machine running on Hyper-V on a 4 year old
real machine. OTRS is stable but sometime you can run into surprises when
you try to upgrade (search the mailing list to see my recent failed
You can create reports of type dynamic stat using as an object
TicketAccountedTime or, if you have the free TimeAccounting package
installed, the TimeAccounting object.
If you can, you should try configuring a report like that and see if it
yields something close to your needs. I can tell you
I really don't get why people want to run linux/unix designed software
(i.e. Apache/MySQL) on a Windows box.
Offtopic:
It's not so much want to as have to. If the organization has human
resources trained for Windows, dozens of machines running Windows, with
monitoring, backup, antivirus, etc.
= [''] }, },
Possible = { Ticket = { DynamicField_ddFilteredField = ['',
'[RegExp]^ddffA.*'] }, },
Possible = { Ticket = { DynamicField_ddFilteredField = ['',
'[RegExp]^ddffB.*'] }, },
On Tue, Jul 9, 2013 at 6:18 PM, Bogdan Iosif bogdan.io...@gmail.com wrote:
Hi list,
I have a problem that looks like
Hi list,
I have a problem that looks like either I'm doing something wrong with my
ACLs or I ran into an untreated variation of bug#7968 that was fixed since
3.1.0.beta2 (see http://bugs.otrs.org/show_bug.cgi?id=7968).
Can someone please help identify if this is a bug and, if so, if I should
enabling this config and see if that works.
On Fri, Jun 28, 2013 at 2:07 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Is there any configuration that would prevent unread system articles from
being counted as such and thus shown in counters from toolbar?
Thanks,
Bogdan
Hi list,
Can I configure OTRS to:
1. Write in a log file when Config.pm is reloaded? (Is there any other
deterministic way to tell that the file was reloaded?)
2. Write in a log file when ACL parsing fails?
-=-
The reason I'm asking is due to troubles with my ACLs. I can't determine by
myself
} = 3;
It might give you too much information, but you should also be able to see
how to add your own Log where you wish to debug.
On Tue, Jul 2, 2013 at 3:02 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Can I configure OTRS to:
1. Write in a log file when Config.pm
RW R are the only permissions available for customers X queues
Some of the scenarios you mentioned can be simulated by using ACLs
associated with the web UI. This is, however, something specific to the web
UI.
For example you can create an ACL that prevents the customer from closing a
ticket if
You need to pur double quotes around the path for the SQL file. See the
line below.
C:\Program Files (x86)\OTRS\OTRS\scriptsmysql -uroot otrs C:\Program
Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql
Also, AFAIK, db upgrade is not required between revisions, that is if you
are really
at least be
mentioned somewhere.
On Tue, Jun 25, 2013 at 12:22 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Entering the 5th day of stability on QA with
otrs-3.2.3-win-installer-2.4.5 (4 days of uptime, light testing, no
errors). I'll post a new update after we manage to do some manual load
Hi list,
Is there any configuration that would prevent unread system articles from
being counted as such and thus shown in counters from toolbar?
Thanks,
Bogdan
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi list,
Does anyone know where I can see the effect of this configuration?
Configuration: Ticket::Frontend::Overview::PreviewArticleTypeExpanded
Help text: Defines wich article type should be expanded when entering the
overview. If nothing defined, latest article will be expanded.
Thanks,
modifications. But I'd recommend using dynamic fields,
because that would keep your system more standard.
--
Mike
On Tue, Jun 25, 2013 at 9:11 AM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
I found Ticket - Frontend::Customer::TicketOverview on my QA env
(v3.2.3).
Thanks! (It doesn't exist in my
, this is only the first article shown. Other articles are
selectable from the overview.
On Wed, Jun 26, 2013 at 5:21 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Does anyone know where I can see the effect of this configuration?
Configuration: Ticket::Frontend::Overview
instead of a script.
On Wed, Jun 26, 2013 at 8:39 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
that would keep your system more standard
I'm 100% for this goal but unfortunately I won't be able to use your
suggestion with Event Modules because it turned out I'll need to compute
the value on my
of last change
and then use javascript to provide the difference between then and now.
On Wed, Jun 26, 2013 at 9:17 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm sorry, I don't get it.
I'll re-summary the need: In customer interface
(Frontend::Customer::TicketOverview, i.e. the main grid
overwrites within a given
minor release (3.2.x) by placing your customs in its own theme
A2: Confirmed. BUT M and L might be more informative than S so ...
On Wed, Jun 26, 2013 at 9:32 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Aha. OK, thanks. Good point with using JavaScript.
So
be a
point of contention if it doesn't reflect the customer's view of the
seriousness of the ticket.
This is, of course, just my opinion, but think on it.
On Wed, Jun 26, 2013 at 9:41 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
BUT M and L might be more informative than S so ...
I
,
--
Mike
On Thu, Jun 20, 2013 at 6:54 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
The problem still exists in a deployment made with
otrs-3.2.8-win-installer-2.4.9. The HTTPD process managed to survive a
little longer in this version but it's still unstable and crashes with the
same pattern
Hi,
I run OTRS 3.1.10 and would like to add a column to CustomerTicketOverview.
I looked at SysConfig but wasn't able to find any support to customize
anything in CustomerTicketOverview.
Web search yielded the following relevant hits:
*
...@gmail.comwrote:
Hi,
In OTRS 3.1 and up, you can specify additional dynamic fields (which
are implemented as 'free text fields' in OTRS 3.0) in this overview.
Which fields did you want to add?
On Tue, Jun 25, 2013 at 2:39 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
Hi,
I run OTRS 3.1.10
/developer/3.1/en/html/otrs-module-layers.html#ticketevent
--
Mike
On Tue, Jun 25, 2013 at 2:52 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
This is interesting if it can be done via configurations. Can you please
give me some link to where it's documented, I wasn't able to find a View
.
/bogdan
On Wed, Jun 19, 2013 at 10:57 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'll set it up and give feedback in about 6 - 10 hours. Thanks!
My trouble is... I think I just missed a maintenance window for this
weekend to perform the upgrade to 3.2.8 because this situation looks like
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and
I'm running into an ugly problem that I think is related to the Apache
config deployed by OTRS's Windows installer 2.4.8. I used this 3.2.8
package because I made the common sense assumption that its installer is
...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Bogdan Iosif
*Sent:* 19. juni 2013 15:38
*To:* OTRS User Mailing List
*Subject:* [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old
HTTPD binaries in latest installer?)
** **
Hi list,
I'm trying to upgrade to 3.2.8
!
http://users.otrs.com/~mb/otrs-3.2.8-win-installer-2.4.9.exe
--
On Wed, Jun 19, 2013 at 3:37 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and
I'm running into an ugly problem that I think is related to the Apache
This is unusual. Maybe you've done your tests using root as an agent? You
shouldn't operate on your tickets as root.
On Fri, Jun 14, 2013 at 6:00 PM, Mihai Oprea mihai.op...@sphs.ro wrote:
Thank you for your response, but on my ystem this doesn’t happen. When
the ticket is create it has an
First you create 3 groups (g_software, g_hardware, g_other) and then 3
queues (q_software, q_hardware, q_other), assigning each queue to its
corresponding group (q_software to g_software, etc.).
Now create agents and assign them to groups according to your needs. One
agent can be in many groups,
On v3.1 the ticket# must contain only digits. A new generator can be
created that assigns the last ~6 digits in different ranges based on
customer id.
On May 21, 2013 9:06 AM, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
hi,
how to create ticket number Generation based
Hi list,
I have a random list of tickets provided to me just with their numbers and
without a search criteria (they don't match any such criteria).
Example:
Please change dynamic field Flag1 to value off for tickets with numbers:
2012122010786628
2013021710795472
201304111870
):
a||b||c||d||e
On Mon, May 20, 2013 at 7:22 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I have a random list of tickets provided to me just with their numbers
and without a search criteria (they don't match any such criteria).
Example:
Please change dynamic field Flag1
I think you should've posted this on dev mailing list
On Fri, May 17, 2013 at 4:33 AM, Artis Caune artis.ca...@gmail.com wrote:
Hey guys,
While looking at FileStorable cache issue with our OTRS cluster, I
realized it should not be so hard to write Redis cache backend.
Attached is module
Ticket locking allows optimal work separation between agents. By having
ticket X locked to agent A1, OTRS effectively prevents agents A2..N from
wasting any time with ticket X, since it's currently handled by A1. It also
allows agents to easily see which tickets are not handled at all or in a
I think you can create an ACL for the AgentTicketBulk view where you
specify on PossibleNot the states that you don't wish to be selectable by
agents.
On Tue, Apr 30, 2013 at 2:06 PM, Jean BROW everyday...@gmail.com wrote:
Hi,
Anyone know how I can disable so agents cannot bulk close
I don't think you can do this with dynamic stats (the type of report where
you configure fields for columns, filters, etc. from OTRS's agent web
interface - STATISTICS module).
You can do it with static stats if you know some minimal Perl, SQL and how
to integrate a new Perl file into OTRS as a
?
On 18-04-2013 PM 01:35, Bogdan Iosif wrote:
I don't think you can do this with dynamic stats (the type of report
where you configure fields for columns, filters, etc. from OTRS's agent web
interface - STATISTICS module).
You can do it with static stats if you know some minimal Perl, SQL
-setter runs
On Thu, Apr 18, 2013 at 12:09 PM, Darshak Modi
darshak.m...@elitecore.comwrote:
As per my understanding,In report creation/generation there is no
selection of Article update before/after like criteria, which is
available in search.
On 18-04-2013 PM 02:36, Bogdan Iosif wrote
The last paragraph about timing is wrong. I meant No-setter instead of
Yes-setter and tickets that just got older than 2 days instead of new
tickets
On Thu, Apr 18, 2013 at 12:42 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Ugh... you're right. I don't know of any quick solution out
You asked the same question a week ago. I think reposting the same question
is frowned upon.
On Wed, Apr 17, 2013 at 6:11 PM, Parag Bhalerao
parag.bhale...@cybertech.com wrote:
Hello Team,
** **
We have a home grown ticketing system that we were using for past few
years. We have
Hi list,
Our agents decided to have informal email notifications dispatched to them
- configured via Event Notifications - for many types of modifications
performed upon a ticket. Since we have many agents and many daily
modifications, teach ticket's history looks something like this:
- (some
#L5160,
again, without any conditions.
I would love for you to be right but the code seems to disagree.
/bogdan
On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young cryth...@gmail.com wrote:
There's a filter in sysconfig
On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi
is for what shows, not what's recorded.
On Tue, Apr 2, 2013 at 11:01 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Can you give a little more info? We may not be talking about the same
thing.
I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to
find any reference
Hi list,
I have a text dynamic field required to contain only numbers. I'm thinking
of using an ACL with a RegEx to enforce this rule but I can't get the ACL
to trigger.
Is what I want possible? Maybe I'm on the wrong track and ACLs are not
applicable to *text* dynamic fields?
Here is the ACL:
Does OTRS have a tool that you used to move the data?
On Thu, Mar 28, 2013 at 5:12 PM, aledr matrixworkstat...@gmail.com wrote:
Good day!
I'm moving my otrs installation from MySQL to PostgreSQL.
Almost everything went fine, except article_attachment table.
Is there any available
the article_attachment with otrs.ArticleStorageSwitch.pl.
Dropped files to filesystem, moved files to the new server and
imported to database again.
Thanks.
On Thu, Mar 28, 2013 at 12:18 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
Does OTRS have a tool that you used to move the data
I'll see your TCs and raise you window functions
On Thu, Mar 28, 2013 at 9:22 PM, David Boyes dbo...@sinenomine.net wrote:
** **
** **
Did you run tests that showed PostgreSQL would be better performance-wise
or, if not, why did you move?
** **
Oracle’s new licensing TCs for use
http://en.wikipedia.org/wiki/Window_functions
Very useful for some queries used mostly with reports (e.g. when you need
that Nth occurence in ticket_history)
On Thu, Mar 28, 2013 at 9:46 PM, David Boyes dbo...@sinenomine.net wrote:
** **
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I'll see your TCs and raise you window
Wrong link @ wikipedia but you can jump to the correct one from the top. Or
use this here direct link
http://en.wikipedia.org/wiki/Window_function_%28SQL%29#Window_functionSorry :)
On Thu, Mar 28, 2013 at 9:51 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
http://en.wikipedia.org/wiki
:
Neat. Hadn’t considered using something like that for reporting.
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*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Bogdan Iosif
*Sent:* Thursday, March 28, 2013 3:51 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Database
Hi list,
I'm trying to keep the size of LogModule::LogFile in check in a better way
than allowed by configuring LogModule::LogFile::Date, which gives me
rollover to a new file every month.
A config that allows limiting the log file size (with overwrite when
threshold is reached or rolling over
that way,
even sending to Windows Event Viewer.
http://forums.otterhub.org/viewtopic.php?f=60t=16826
Or just use logrotate.
On Tue, Mar 26, 2013 at 5:59 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I'm trying to keep the size of LogModule::LogFile in check in a better
way than
, Mar 26, 2013 at 9:03 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm running on Windows so I can't use neither SysLog or logrotate (I
think).
Do you know if OTRS holds a file lock on otrs.log?
Worst case I could write something that periodically checks this file's
size and when a threshold
'} = 'eventlog';
Theoretically, you should be able to see if this works quite quickly.
On Tue, Mar 26, 2013 at 9:03 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm running on Windows so I can't use neither SysLog or logrotate (I
think).
Do you know if OTRS holds a file lock on otrs.log?
Worst
Hi list,
What can I do to drive towards reality an idea for an improvement / new
feature for OTRS?
Option 1. Pay for custom development
- Not an option for me as I don't have the budget or the strings to obtain
it
Option 2. Develop it myself
- Not an option right now as I lack the Perl
to the interface lacking filters and customizable grid
columns.
On Thu, Mar 14, 2013 at 5:50 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I found Frontend::Customer::Ticket::ViewSearch and found out how to
include dynamic fields in both search conditions and results.
Haven't yet found how to search
Hi list,
Does anyone know if OTRS can enable customers to search their tickets by
ticket type or dynamic fields?
This would be an extension of the search already available in the customer
interface.
Thanks,
Bogdan
P.S: I went through all configs from SysConfig (v3.1.10) that seemed to be
I found Frontend::Customer::Ticket::ViewSearch and found out how to
include dynamic fields in both search conditions and results.
Haven't yet found how to search by ticket type. Is it possible?
On Thu, Mar 14, 2013 at 5:40 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Does anyone
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