Hi Lev,
On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:
Yes I have visited Admin Interface -> SysConfig -> Framework ->
Core::Log -> LogModule
My settings are as follows:
LogModule: Syslog
LogModule::SysLog::Facility: user
LogModule::SysLog::Charset: iso-8859-1
LogModule::LogFile: /var/l
Hi Mik,
this module is not released yet. It will be in the next weeks.
I can post an follow up if it's available for beta testing.
-Martin
On Aug 13, 2009, at 23:17 , Mikola Rose wrote:
On the new features video, there is a dashboard item called customer
map. Is this a module that needs t
It's also working on PostgrSQL, Oracle, ... just ignore this if you
use not MySQL.
-Martin
On Aug 13, 2009, at 21:00 , Alan McKay wrote:
I am reading this, but am wondering if it even applies to Postgres
because I cannot find a config parameter anything like this :
Make sure your database
Hi Mik,
On Aug 13, 2009, at 18:55 , Mikola Rose wrote:
That's what I thought, looks great! Now if I could get it to do
that on
my install.
I am doing testing on an installation that was updated from 2.3 if
that
makes any difference.
Any ideas on how I can trouble shoot this?
Not real
On 13.08.2009, at 15:48, Marco Vannini wrote:
I think that you should go to watch where the log are stored
(configurable by admin panel) then, or in the file specified or in
machine's system log file
That is it!
Go to Admin Interface -> SysConfig -> Framework -> Core::Log ->
LogModule.
Hi Bjoern,
On Aug 13, 2009, at 17:21 , Hahnefeld Bjoern wrote:
We want to realize a intregration in PHP-Skripts. It should be
possible to create and update companies and users. What must be
done? Has everyone a snippet for that?
See at this blog: http://www.iniy.org/?p=20
This will do cha
Hi Mikola,
On Aug 13, 2009, at 18:15 , Mikola Rose wrote:
I cannot seem to get attached images to show up in tickets inline.
I don’t think that I am misinterpreting the term inline. It does
mean viewing attachments such as jpeg and png files inline or
alongside said email.
I have set Fra
Hi Bianchi,
http://bugs.otrs.org/show_bug.cgi?id=4089
-Martin
On 07.08.2009, at 12:34, Bianchi, Giordano wrote:
I'm building a new OTRS system on Suse's SLES11, but every time
GenericAgent.pl runs, I get the following error:
"(in cleanup) Can't call method "FETCH" on an undefined value at
Hi Julian,
do you mean, disable the web upload of file types or the general
disable (also email incoming) of dedicated file types?
-Martin
On 05.08.2009, at 20:49, Cook, Julian wrote:
Hello!
We are implementing otrs (YAY!) and one big request is in regards to
Cross Site Scripting. We ne
Hi Alan,
IMO its the date format. For more info see Kernel/Language/en_CA.pm
Greetings,
-Martin
On Aug 5, 2009, at 22:20, Alan McKay wrote:
Hey folks,
I am pretty familiar with US vs UK differences
What about Canadian English?
Is there some way for me to compare all 3 of these? Or can s
Hi Diego,
On Jul 31, 2009, at 23:57 , diego.giardine...@zephirworks.com wrote:
Hi all, I just upgraded to otrs 2.4.2 and escalated ticket have
strange time values: in dashoboard view, time shown is like 344960
hours and 50 mins or other values like this...
Also after rebuilding the escala
Hi Alan,
On Jul 31, 2009, at 21:06 , Alan McKay wrote:
OK, I just went into
psql otrs
And did "\d" to show all tables.
They were all still owned by user postgres, so I did this to change
them all to owner otrs
first I just did
[...]
psql otrs -c "ALTER TABLE $table OWNER TO otrs;"
done
And
Hi Alan,
On Jul 31, 2009, at 18:23 , Alan McKay wrote:
This would seem to be my base issue. BTW, I'm using Postgres. And I
did manage to get this working just fine on 2.3.4
-bash-3.2$ bin/otrs.setPassword r...@localhost root
DBD::Pg::st execute failed: ERROR: permission denied for relation
Hi Alan,
On Jul 30, 2009, at 17:23 , Alan McKay wrote:
roK20XGbWEsSM
I'll remove it and see what happens
I have phpPGadmin running and could use it to set the PW. But
googling is not helping me.
Just removing will not help. You need to set it.
Just use
shell> bin/otrs.setPassword r...
Hi Alan,
On Jul 31, 2009, at 17:08 , Alan McKay wrote:
it seems that you do not have a standard installation. It looks
that you did
some changes in SysConfig regarding viewable 'lock' settings.
I have not made any changes in the area of "viewable locks".
I don't even know what that is.
Bu
Hi Alan,
it seems that you do not have a standard installation. It looks that
you did some changes in SysConfig regarding viewable 'lock' settings.
Please be care with this kind of setting. Only change it if you know
what you are doing.
You have IMO 2 possible ways.
a) Remove all your cu
Hi Mohamed,
you do not need to install procmail and fetchmail in case you are
using e. g. bin/PostMasterMailbox.pl.
procmail and fetchmail is just required in the default otrs RPM to get
receiving emails easier for all std. otrs users (because every email
delivered to the local otrs user
re was anything on OTRS
there :)
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
Martin Edenhofer
Sent: 29 July 2009 23:29
To: User questions and discussions about OTRS.
Subject: Re: [otrs] upgrade problems with 2.4.1
http://www.youtube.com/wat
Hi Mohamed,
On Jul 29, 2009, at 19:34 , Mohamed-Amine Kadimi wrote:
I'm setting up an OTRS installation from source on a minimal Debian;
No mail server is installed and procmail and fetchmail packages are
not installed too.
My OTRS is working perfectly right now with an SMTP relay to send
[mailto:otrs-boun...@otrs.org] On Behalf
Of
Martin Edenhofer
Sent: 29 July 2009 23:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] upgrade problems with 2.4.1
Ryan, Andrew,
there is also a bug report regarding this issue.
http://bugs.otrs.org/show_bug.cgi?id=3856
I be
Ryan, Andrew,
there is also a bug report regarding this issue.
http://bugs.otrs.org/show_bug.cgi?id=3856
I be not able to reproduce this. Is it possible to get remote login?
Or other way, can you provide a Support-Package?
-Martin
On Jul 29, 2009, at 22:21 , Ryan Rosiek wrote:
Just wanted
Hi Nikolay,
maybe it's a better issue for the developer mailing list... next
time. :)
There is a cache object in OTRS available with currently one backend
(file system). It is totally easy to write a backend for memcached.
See also Kernel/System/Cache/File.pm
PS: What do you think about
Hi Alan,
On Jul 28, 2009, at 18:56 , Alan McKay wrote:
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:"
to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If any
Hi Ryan,
On Jul 28, 2009, at 14:10 , Ryan Rosiek wrote:
I just upgraded to OTRS 2.4.1 and everything is working great except
for the initial e-mail when a ticket is created. For some reason
the user’s signature displays, but the e-mail text does not. If I
view the “Ticket” view, the text
Hi Andrew,
Generic Agent Jobs should work like in 2.3 and lower. You do not have
to change anything.
-> Please create an but report with the dump of your
generic_agent_jobs table.
Many thanks! :)
-Martin
On Jul 28, 2009, at 13:45 , Glossop, Andrew wrote:
Just checking my GenericAgent
TRS/otrs/Kernel/System/DB.pm line 559.
ERROR: OTRS-DBUpdate-to-2.4-69 Perl: 5.8.8 OS: MSWin32 Time: Tue Jul
28
11:23:12
2009
Does this mean the previous DB update didn't work correctly?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
Marti
Hi Swen,
many thanks for this detail info (reply in text).
On Jul 27, 2009, at 22:37 , Swen Wulf wrote:
I seem to have the exact same problem that Andrew has. I am running
a test copy of my producton otrs on Ubuntu. I tested the upgrade
from 2.2 -> 2.3.4 -> 2.4.1 on my test system and had t
e message
from your system. You should not copy it or use it for any purpose nor
disclose its contents to any other person.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
Martin Edenhofer
Sent: 26 July 2009 10:15
To: User questions and d
Hi Tibor,
if you updated the sk_SK.pm it would be fine to send it to us to put
it into a new OTRS release.
If you only want to change wording for your local installation I
recommend your to create your own custom translation file which gets
loaded "after" the OTRS delivered sk_SK.pm.
Yo
se its contents to any other person.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
Martin Edenhofer
Sent: 26 July 2009 10:15
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Updating ticket X-OTRS-State based on externa
Hi,
JFI, bug is fixed now and will be available in 2.4.2. :)
http://bugs.otrs.org/show_bug.cgi?id=4038
Thanks to Masoud, Afshar and Michiel! :)
-Martin
On 26.07.2009, at 11:21, masood ramezani wrote:
hi
I found a pluggin for fckeditor that enables rtl writing for that.
please check that.
Hi Adam,
if I understood it correctly, you want to change the ticket state of
an already existing ticket by using an agent follow up?
If it is so, you can do this by using "X-OTRS-FollowUp-State" or in
case you want also to update service+sla "X-OTRS-FollowUp-Service", "X-
OTRS-FollowUp-SL
Hi Andrew,
On 24.07.2009, at 15:20, Glossop, Andrew wrote:
did you also the database upgrade (scripts/DBUpdate-to-2.4.mysql.sql,
scripts/DBUpdate-to-2.4.pl, scripts/DBUpdate-to-2.4-post.mysql.sql)?
Thanks for the reply. Yes, I followed the instructions in the UPGRADE
document.
I got errors w
chard Steinbild
Executive Board: André Mindermann (CEO), Martin Edenhofer
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://ot
Hi,
well done Michiel! Thanks for the bug report. It's the only good way
to make sure, that this will get changed in next release. :)
I updated the source repository, may somebody could verify if the
submitted file is correct now? It seems that my mac was the problem
before. ;)
http://s
Hi Rodrigo,
just go to Admin-Area, SysConfig -> Ticket -> Core::Ticket ->
Ticket::StorageModule
and select Kernel::System::Ticket::ArticleStorageFS.
PS0: Also verify "ArticleDir" (next setting) this is the location on
all attachments
PS1: Make sure that both (web server and otrs user) wi
Hi,
JFI ITSM 1.3 for OTRS 2.4 will be available next week.
Just subscribe to http://otrs.org/rss/. ;)
Greetings,
-Martin
On Jul 23, 2009, at 16:49 , Rachid Zarouali wrote:
Hi,
as it was already mentioned few days ago when i first asked bout
ITSM module for OTRS 2.4.1
it was said that ITS
Hi Andrew,
did you also the database upgrade (scripts/DBUpdate-to-2.4.mysql.sql,
scripts/DBUpdate-to-2.4.pl, scripts/DBUpdate-to-2.4-post.mysql.sql)?
Greetings,
-Martin
On Jul 23, 2009, at 13:23 , Glossop, Andrew wrote:
I've just upgraded from 2.3.4 to 2.4.1. The new dashboard, and
supp
Hi Jason,
it looks like you did not use scripts/DBUpdate-to-2.4*.sql and scripts/
DBUpdate-to-2.4.pl or did you? I guess you did it on a beta package
before? That's fine.
It looks like your new config files got not initialisiert.
Is it working now after executing "bin/otrs.RebuildConfig.pl"
Hi Lars,
it's a feature. Locked means that nobody else can work on this ticket.
And yes it can be locked also with closed state (but normally not
really useful ;) ). In your case you should just unlock it.
If you want to know who was locking the ticket for you, just use the
ticket history
Hi Terrill,
unfortunately there is no other way. The problem is, that OTRS needs
to do one initial lookup in the directory to get the "dn" of the login
user.
IMO, there is no other way.
May be you can get an ip based read access to the directory.
I hope it helps you a little bit.
Greetin
Hi Craig,
On Apr 10, 2008, at 19:19 , Craig Meirick wrote:
I am trying to get our OTRS system backed up using the instructions
provided in the
manual using the backup.pl script.
Here is what I am getting when this is ran:
nagios:/opt/otrs/scripts # ./backup.pl -d /backup/
Backup /backup//20
Hi,
On Dec 14, 2007, at 17:08 , Cronfy wrote:
Hello,
Has faced such problem. After installation base OTRS in a theme of
Subject OTRS eats blanks between words if the theme of the
message is written by Russian letters.
The coding in OTRS - utf-8.
There can be somebody faced a similar problem?
Hi all,
a long time is over and we are at the end of the OTRS 2.2 beta time line.
So it's time to send the current OTRS translation state to you to show
where help for OTRS is needed. :)
Most of the translation files needed to be updated. Here is the current
state:
ar_SA 64.52% -> need to b
Hi Daniel,
Daniel Balan wrote:
Any plans for when will 2.0.3 be released ?
No, there is currently no major bug in the pipe so it should be in the
next 3-5 weeks.
Martin
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communicat
Hi Alexandre,
Alexandre Ghisoli wrote:
I've upgraded to OTRS 2.0.2, glad to see the report fuctions working
with PostgreSQL (referrer to my old post and the broken SQL query and
the ORDER BY)
:-)
So, now I've to change some the procmailrc to support sendmail 8.13 and
the SPF (http://spf.pob
Hi Alexander,
Alexander Kardailsky wrote:
PS: There is a upcoming developer manual (beta) if you or somebody needs
this http://otrs.de/~me/doc-developer/en/
Would be there any additional info about configuring otrs for
multiple domains? Thanks.
No, the developer manual will show you how
Hi Alexander,
Alexander Kardailsky wrote:
I want to make separate pages for customer login, lost pass, create
account. Is it possible to do?
Yes. Admin Interface -> SysConfig -> Framework -> CustomerPanelLoginURL
and CustomerPanelLogoutURL.
Also, is it possible to make customer registratio
Hi James,
Dehnert James Sr wrote:
Is there an easy way to limit the queues a user sees when they access
the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Yes. Admin Interface -> SysConfig -> Ticket -> Frontend::Customer ->
CustomerPanelOwnSelection (just activ
Hi Daniel,
Daniel Balan wrote:
Wow, nice feature. I would like to use it but we are working 24/7 :)
Any way, I couldn't find any reference to it in the manual. Is it a new
manual on the way?
Yes. A new admin-manual and developer-manual is on the way. It'll be
announce on the announce list.
Hi Jim,
Jim Wight wrote:
Whilst investigating using FastCGI with 2.0.1 (and then 2.0.2) I noticed
the following being recorded in Apache's error log:
FastCGI: server "/addon/local/otrs/current/bin/fcgi-bin/index.fpl"
stderr: Can't locate Date/Format.pm in @INC (@INC contains: [snip]
at /addon/l
Hi Daniel,
Daniel Balan wrote:
I would like to use OTRS_USER_SALUTATION for my Responses/Salutations,
but I think this it is not defined.
Is there a way to define my own options using information from data base?
For customer? Yes, just use . For all
options see the Map in CustomerUser (Kerne
Hi Serge,
Serge ALGAROTTI wrote:
[...]
When we run it (under the otrs account) we have:
$HOME/bin/PostMasterPOP3.pl
Notice: PostMasterPOP3.pl is already running!
thanks to Rob Cas, he give me the solution which works for my problem:
===
I had this problem with 2.0.0b4 but have not had it
Hi Daniel,
Daniel Balan wrote:
Let's say I have two customer dbs containing information about my customers.
When a message is sent to my tech department I would like to read from those
dbs and if the customer found (search after email address) to display some info
and to set ticket priority t
Hi Daniel,
Daniel Balan wrote:
In the official release you can see as a feature:
o WorkingTime feature for ticket time calculations support
Does anybody use this one? How should it work?
I was expecting the the WorkingTime to increase while editing a ticket
but I can not see it.
No, with Wor
Hi Ken,
I found this error. It's a bug. Will be fixed in OTRS 2.0.2.
-Martin
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
Ken Kilgore wrote:
While testing after upgrading from 2.0 beta 4 to 2.0.1 I have found a
Hi Cesar,
Cesar Hernandez wrote:
I have been trying to set up an auto reply for rejected messages but the
documentation has not been helpful on that.
I'll try to explain my problem.
When i receive a ticket the first thing i do is get to the zoom view and
have a quick look, but if the message h
Hi Jorge,
thanks for your updated Spanish Traslation.
JFI: Spanish is updated now and ready for OTRS 2.0. :-)
Thanks Jorge!
Martin
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_
/~martin/2.0/Language/pt_BR.pm
http://demo.otrs.org/~martin/2.0/Language/ru.pm
http://demo.otrs.org/~martin/2.0/Language/sv.pm
http://demo.otrs.org/~martin/2.0/Language/th.pm
Of course new translation are also welcome! :-)
Thanks for your help!
Martin Edenhofer
--
((otrs)) :: OTRS GmbH :: Norsk-Data
S SQL customer table where you have a info if this
customer user is valid or not (1 = valid, all other = invalid).
-=> It's also possible that you don't use CustomerValid in your
CustomerUser, so all CustomerUser are valid.
Please advise!
-b
Martin Edenhofer
--
((otrs.de)) ::
ase, change the email address [EMAIL PROTECTED] to a real email
adress or set CheckEmailAddresses to "0".
PS: In upcoming OTRS 2.0 the email address check is better.
John
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://ww
:SMTP::Send (v1.6) Line: 152
> [NL] Module: Kernel::System::Email::Send (v1.3) Line: 108[NL]
> Module: Kernel::Modules::AdminEmail::Run (v1.12) Line: 117[NL]
> [...]
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homb
fixed in the current cvs head now.
/G
Martin Edenhofer
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http://www.otrs.de/ :: Manage your communication!
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Archive: http
Hi John,
John Bray wrote:
I first installed otrs with MX checking on, and got lots of messages
about email addresses failing mx checks. So I reinstalled with mx
checking off, but when I login as root and try and change the root email
address it still claims the email address fails the mx check.
1)
Hi,
sorry, for the mail loop, stoped it now.
Thanks!
Martin Edenhofer
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http://www.otrs.de/ :: Manage your communication!
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cles. There is also
a internal, external and public state of each article.
D. Franke
---
Abteilung / Department
Techn EDV / Technical EDP
---
SUNDWIG GmbH - Member of the ANDRITZ Group
Martin Edenhofer
--
((otrs.de)) :
Hi Tom,
you also can do an apache "reload". :)
-Martin
Tom Simpson wrote:
Ah,
That sounds like it.. I can't restart my webserver until later tonight
(production system), but I'll let you know if that fixes it.
Thanks. Tom.
Martin Edenhofer wrote:
Hi Tom,
Tom Simpson wrote:
erl? If you, need to restart your webserver to
reload the config file.
Otherwise you will not see any changes. :)
After that, no more mx lookup will be done.
Martin Edenhofer
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Archive: http://lists.otrs.org/pipermail/otrs
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=http://www.otrs.de/
--
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--
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tell the color. It looks like a black line. But that either
corresponds to Customer Update or Send Answer and neither of those
seem like likely candidates.
Can anyone shed light on this for me?
The stats is based on the ticket_history table. So there you will find
more infos.
Tyler Hepwort
Module => 'Kernel::System::PostMaster::Filter::Simple',
}
Still in Config.pm.
The web interface is "just" for matching and setting headers.
Tyler Hepworth
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
etup.
Pascal Gouttebel - EPT Luxembourg
Pascal_Gouttebel at ept.lu
Martin Edenhofer
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Hi Robin,
Robin Mordasiewicz wrote:
Is it possible that there be a "Next" link on the zoom page so that I
can browse through tickets in zoom mode without having to click "back"
and then find the next one and then click the next one in the list.
No.
Martin Edenhofer
--
((ot
/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
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Thanks Robin! :)
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
no warnings sent from cron after updating Article.pm 1.70.2.4 .
Thanks
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Hi Robin,
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
Thanks for feedback,
-Martin
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see the following warning.
Use of uninitialized value in string eq at
/opt/otrs/Kernel/System/Ticket
y care if it is numeric, so long as something is there.
Kernel/System/Ticket/Article.pm -> SendAgentNotification()
Thanks
==
Dan Matthews
Network Administrator
Coleman Professional Services
Martin Edenhofer
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trs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
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e. shrug.
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Marti
ot recomment to change this. This is an importand information
to be sure that the content is shown correctly.
I am using otrs 1.3.1
Martin Edenhofer
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___
_time_unix (just if you really want this!)
Jason Joines
Martin Edenhofer
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hanks
==
Dan Matthews
Network Administrator
Coleman Professional Services
Phone: 330-676-6862
Martin Edenhofer
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http://www.otrs.de/ :: Manage your communic
/opt/otrs/Kernel/System/Ticket/Article.pm line 1387.
It's "just" a warning. Not a error.
Please update Kernel/System/Ticket/Article.pm to version 1.70.2.3:
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3
Is the warning still there?
PS: Thanks
ture restricted only to CustomerMessageNew.dtl, or can it
work for other pages and I am not using it correctly? (I am using OTRS
1.3.1.)
You also can use it in Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
(not AgentPhone.dtl).
Thanks
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data
a new ticket.
Can anyone suggest what might be the problem?
"Use of uninitialized value in string eq at" isn't an error in perl.
It's "just" a warning (ignore it). We will remove it in OTRS 1.3.2.
It's also working fine anyway.
Regards
Neil Baldwin
Tel:01296 633256
F
n you don't have to
change something on the old tickets. .-)
Just all new ticket number will be generated by an other module.
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your com
out this:
a) create a search profile with you wanted view options
b)
http://host/otrs/index.pl?Action=AgentUtilities&Subaction=Search&Profile=abc
-Joaquim
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
way, if you use OTRS in utf-8 mode, the each incoming email (also
ISO-8559-1 will be converted into utf-8).
IMO is utf-8 charset to use (if you database also supports utf-8).
-Joaquim
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otr
Hi Charles,
Charles R. Thompson wrote:
Can I upgrade directly from 1.1.1 to 1.3 or do I have to upgrade in
steps from other major releases?
Yes you can.
Just upgrade the datbase to 1.2 and then to 1.3.
PS: Anyway, backup you system like in UPGRADE recommended. :)
Charles
-Martin
Hi Ruairi,
thanks for the bug report http://bugs.otrs.org/show_bug.cgi?id=543 :)
Now I fixed in in cvs head.
Thanks for your help!
-Martin
Ruairi Hickey wrote:
Hi,
As I reported before, as a follow up to a similar report, email
tickets had no date field in the header and were reported by thund
Hi N.R.,
what is in the ticket history? So you will see why the ticket is reopend
again (maybe a customer followup, maybe an agent).
-Martin
N.R. wrote:
of course not. also - not all of them re-appear. an not immediately -
only after a few hours or days.
N.
Tuesday, September 28, 2004, 10:40:07 A
Hi Rudi,
Rudi Kramer wrote:
I have two questions
1) How to a add custom words to the dictionary?
OTRS is using ispell or aspell as dictionary backend. So if you add new
words you need to do this via ispell/aspell.
Anyway, if you want to ignore some words, just add the following to
Kernel/Config.
and keep up the good work.
Philippa Strange
Martin Edenhofer
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Hi Des,
Des Quinn wrote:
I have had a look at the mailing list archive and could not see anything
that addresses my issue. However I could have missed it.
What I am looking for is a way for a way to do one of the two followwing
things:
A) When a Customer creates a new account through the cusomer.pl
Hi,
mhellar wrote:
I installed otrs from source on OSX server 10.3.5. When I run the
web installer I get to the license and database setup page ok. After
that I get redirected to 'foo.example.com'. I went over all of the
settings in Config.pm. Any ideas on how to fix this? Thanks in advance.
ssage means, that OTRS can't pop emails from 200.107.4.121
because of "can't connect". Maybe ther is no pop3 service running or
there is not tcp/ip connection possible.
Ing. Christian Ruiz Z.
PROYECTO SIGEF
E-mail : [EMAIL PROTECTED]
Telfs : 2906893,
Over this API you could use the OTRS backend modules.
> --
> Karsten Silz
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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OTRS mailing l
pl >> /dev/null
>
> Unfortunately I don't know what I have to change here. I would like to
> have these emails send every 6 hours. How can I do that?
01 */6 * * * $HOME/bin/PendingJobs.pl >> /dev/null
.-)
> thanks in advance,
> Andreas Bublitz
Martin Edenhofer
-
cket/ArticleStorageFS.pm
And Kernel::System::Ticket documentation is availabe at
http://dev.otrs.org/. OTRS Dev documentation is availabe at
http://doc.otrs.org/1.2/en/html/dev.html and
http://doc.otrs.org/1.2/en/html/dev-custom-modules.html.
> Chris
Martin Edenhofer
--
((otrs.de)) :: OTRS G
send requests to my external support desks.
> Is this what you are suggesting?
Address book and spell checker is added in OTRS 1.3 beta 5.
Thanks for the idea.
> Rgds,
> Nigel
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http:/
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