Yeah. Just select the relevant queues in "My Queues" in the agent
preferences. Then click on Tickets -> Queues.
2014-12-04 16:17 GMT+01:00 John Koch :
> Hello,
>
> Is it possible to have a queue which is a combined list, in chronological
> order, of all tickets in all queues. The purpose of this
Hi,
04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a
combined list, in chronological order, of all tickets in all queues. The
purpose of this is to enable an agent working on multiple queues to work
through all tickets in chronological order and be able to easily see
Thank you everybody, this helps a lot! I appreciate your answer Gerald, this
clears things up for me
regarding the differences between the configuration set-ups. Thanks! I have
decided to keep
the parent Client Services, with each AM as a child (subqueue). This is because
most requests are
mad
Web:
CustomerGroups, customers members of groups that belongs to the queues they
have access to. (Each Queue has a group. Each agent can be members of
multiple groups. Remove Queue from "users" group.
Email:
PostmasterFilter.
On Wed, Feb 5, 2014 at 12:36 PM, Leah Kelly wrote:
> Thank you every
trs@otrs.org
Subject: Re: [otrs] Queue versus Subqueue versus All in one queue
> I am wondering if individuals possibly shouldn?t have queues, maybe queues
> are meant more for a process or a department. Any insight would be
My two cents worth:
OTRS (or any ticket system) exists to make our work
> I am wondering if individuals possibly shouldn?t have queues, maybe queues
> are meant more for a process or a department. Any insight would be
My two cents worth:
OTRS (or any ticket system) exists to make our work more efficient, of course.
So, IMHO, it should be configured to reflect your
@Leah,
>each AM has his own queue
not a bad idea (AM = agent), but only if it's the *agent* the customer
needs, not the task (that multiple agents can address).
>Developers are in a subqueue
In practical terms, subqueue is identical to root queue with the major
(sole?) difference being whether th
Hello Leah,
Likewise i cannot comment on what might be best, but i can share what I am
using Queues for.
We have mainly use Queues to control response times, and all agents have
access to all queues.
Queues:
*Support* (main queue with escalation times set and uses the survey module
to send surve
It does help, thank you for that. Would anybody else have any input on the
primary differences between these three
set-ups, and why one would use them?
Thank you for any guidance! The manual doesn’t go into it at all. I am
wondering if individuals possibly shouldn’t have
queues, maybe queues are
Hi Leah,
I cannot give you a complete report of the (dis)advantages of all possible
set-ups. Others here might be able to do so. But I can tell you how we set it
up:
- We have one queue for all requests.
- Tickets are assigned to agents.
- All agents are allowed to update all tickets.
- If an u
Queue names are not UI texts so they are not coverable by OTRS'
internationalization mechanism. Only pre-determined texts, shows in various
pages are translatable.
If what you want is a queue with different names for customers speaking
different languages, then you can approach this problem differ
Den 01/01/2014 kl. 21.07 skrev Leah Kelly :
> Here’s my problem:
> When creating a new email or phone ticket, the 'From Queue' drop-down is
> filled with a list of “<>”s. Each “<>" corresponds to a specific queue -
> whereupon after selecting any given “<>", you can then select an agent in the
Yes, the browser is javascript-enabled, thanks. I also tried to reload all the
javascript in FrontEnd::Agent::ModuleRegistration and for Admin even. I still
only see the list of <>.
Anything else I can try? Thank you so much!
I believe you have to start by going into
FrontEnd::Admin::ModuleRegistration or FrontEnd::Agent::ModuleRegistration
and reload all of you js
That sounds like you are having javascript issues. Did you validate the web
browser you are using is supported and do you have js enabled?
Regards
2014/1
I am not sure I understand. I know about access lists, but you are telling me
just to create an new email ticket or phone ticket, you have to write a script?
I would think this would just be standard in the installation - every agent
should be able to create an email and see their name in the dr
Hi All,
I have read your issue regarding to mentioned below, So you need to create
an "Access List" to categorize each queue which belong to and has its Agent.
Yousef Hamad
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leah
Kelly
Sent: Wednesda
;key 7' and
queue view is working now.
Thanks for your time.
regards
Israel.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showin
of my issue?
Really appreciate your help.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
olve this before to touch anything and break it ALL trying to fix it.
>
> Thanks much.
>
>
>
> De: Carlos Andrés Gallego Arboleda
>
> Para: Israel Garcia ; User questions and discussions about
> OTRS.
> Enviado: Lunes 1 de octubre de 2012 15:48
>
> Asunto
anything and break it ALL trying to fix
> it.
>
> Thanks much.
>
>
>
> --
> *De:* Carlos Andrés Gallego Arboleda
>
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de o
Gallego Arboleda
Para: Israel Garcia ; User questions and discussions about
OTRS.
Enviado: Lunes 1 de octubre de 2012 15:48
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
You can use the scripts
/opt/otrs/script/otrs.RebuildTicketIndex.pl
2012/10/1
w which I made wrong on the migration. I appreciate your
> help. Thanks much.
>
> regards,
> Israel.
>
>--
> *De:* Carlos Rodríguez
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de octubre de
>
> Unfortunately, that doesn’t work very well if you are offering multiple
> services to each customer. If I read ITIL correctly, services vs customers
> is potentially a many-to-many relationship, eg services are predefined
> “things you offer” to zero or more consumers (note that in a
> highly-c
I thank you for the insight, and in my limited view, I'm thinking of "Services"
to handle the segregation as -- I'd hope -- only the assigned services would be
available to the customer, meanwhile the queue would be the type of thing your
agents would generically provide. The Service is unique t
it's possible do the same thing in the kernel/config.pm?
On 12 July 2012 14:08, Carlos Ribas wrote:
> Hello Stephan,
>
> This trick is what I was looking for! Thank you.
>
> Best regards,
>
> -
> Carlos Eduardo Ribas
>
>
>
> 2012/7/11 Stephan Lang
>
>> Hi
>>
Hello Stephan,
This trick is what I was looking for! Thank you.
Best regards,
-
Carlos Eduardo Ribas
2012/7/11 Stephan Lang
> Hi
>
> you can limit the queues visible when creating a ticket in web interface
>
> Config-Setting:
>
> $Self->{'CustomerPane
ustomerA-service1, customerA-service2 are easy
> for them to grok immediately, and having your agents concentrate on the
> “-service1, -service2” parts is a fairly easy adaptation.
>
> ** **
>
> ** **
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@ot
ednesday, July 11, 2012 4:05 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue permission
I know that people keep asking this type of question ... why do you want a
customer based queue? Last conversation I had was inconclusive. Basically, the
person wanted it because t
I know that people keep asking this type of question ... why do you want a
customer based queue? Last conversation I had was inconclusive. Basically,
the person wanted it because they wanted it.
What's the point in segregating queues from (between) customers? (yes, you
*can* do it, but *why* do yo
Hi
you can limit the queues visible when creating a ticket in web interface
Config-Setting:
$Self->{'CustomerPanelOwnSelection'} = {
'Junk' => 'First Queue',
'Misc' => 'Second Queue'
};
http://doc.otrs.org/3.1/en/html/Ticket.html#Ticket:Frontend::Customer::Ticket::ViewNew
Mit freundli
Alvaro,
Ok. So, to my purpose, I have to have two groups or create my own rule.
Thanks,
-
Carlos Eduardo Ribas
2012/7/11 Alvaro Cordero
> Actually you can make groups avaiable to customer, not queues, for
> that (groups) you can use either customergroupA
But a customer can open a ticket and when he does it, he can choose a queue
(if there are a lot of them).
2012/7/11 Ugo Bellavance
> On 2012-07-11 15:03, Carlos Ribas wrote:
>
>> Hello All,
>>
>> I´m new with OTRS. I installed the latest version and now I'm
>> trying to understand how it w
Actually you can make groups avaiable to customer, not queues, for
that (groups) you can use either customergroupAllwaysGroup or
Customer<->Group feature, but eitherway once you enable a group for a
customer they can see everything (All queues).
Another posibility is to create your own ACLs in Co
On 2012-07-11 15:03, Carlos Ribas wrote:
Hello All,
I´m new with OTRS. I installed the latest version and now I'm
trying to understand how it works. I´m reading the manual page, but one
point is not clear to me.
I can set groups, roles and queues. My doubt is if it is possible
to have
o:otrs-boun...@otrs.org] On Behalf Of Lars
Jørgensen
Sent: Friday, December 10, 2010 2:18 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history
I use OTRS 3.0.3. If I switch to English, all the information is there.
I'll look at the translation and see if ther
Sent: Friday, December 10, 2010 2:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history
What version are you using? This looks like 3, but the English version
certainly shows from and to in History. Your Kommentar column is not the same
as the column in En
---
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Broderick Wood
>
> Sent: Thursday, December 09, 2010 5:39 PM
>
> To: User questions and discussions about OTRS.
>
> Subject: Re: [otrs] Queue moves in history
>
>
>
> When I look at the
Gerald
Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history
The bar at the right tells you the Queue it's in, doesn't it?
On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen
mailto:i...@gyldendal.dk>> w
When I look at the history for a ticket (by clicking on HISTORY when
reading the ticket contents) I see the first column has the keyword
"Move" whereas the second column has the details "Ticket moved into
Queue "Software Services::Software Packages" (35) from Queue "Raw"
(2)"
On Thu, Dec 9, 2010
The bar at the right tells you the Queue it's in, doesn't it?
On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen wrote:
> Hi,
>
> Often been wondering: When we move a ticket into a different queue, the
> History just shows it's been moved. Is it possible to see what queue it was
> moved into?
>
>
>
Customer Panel Own Selection
On 17.09.2010, at 22:31, Pradumna Maheshwari wrote:
> My problem is, When I am changing queue name from 'Queue' of Admin module.
> After this the updated queue get disappear from Customer Interface.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
hi Mike,
that works. thanks well.
What do you mean - is there similar config possibility for the
customer interface ?
norbert
On Mar 11, 2010, at 1:52 PM, James, Michael wrote:
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::Overvie
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader:
Regards
Mike
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Norbert Bede
Gesendet: Donnerstag, 11.
)?
Regards,
DM
El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió:
Thanks Johannes
It worked!
From: Johannes Grimm
[mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs
It worked!
>
>
>
>
> __
> From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
> To: otrs@otrs.org
> Sent: Mon, 14 Dec 2009 10:10:19 +0100
> Subject: Re: [otrs] Queue view on Dashboard
>
> Hi Gerrit, the additional rows show
Thanks Johannes
It worked!
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for
different
Thanks for the help Johannes,
I'll check out these settings.
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you a
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Gerrit Tamboer schrieb:
> Hello fellow OTRS'rs,
>
> I have a question.
> By default the dashboard view for tickets have the following views:
> - Reminder Tickets
> - Escalated Tickets
> - New Tickets
> - Open Tickets / Need to be answe
Hi,
On 06.12.2009, at 07:20, Mohamed Zakaria wrote:
> How do I use "Queue Own Selection", I don’t see the option in the admin area.
> Thanks.
SysConfig search will be your friend :-)
CustomerPanelOwnSelection
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
LeideX.n
RS.
Subject: Re: [otrs] Queue header
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
Make the header "queue" invalid - and it will be grayed in any selection
list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a
Sorry about that, I never used MS IE while some of our customers do.
I'll fix my settings, thanks!
On Sun, 2009-12-06 at 00:53 +0100, Nils Leideck - ITSM wrote:
> Hi,
>
> On 05.12.2009, at 21:49, Mikhail Lukin wrote:
>
> > Make the header "queue" invalid - and it will be grayed in any
> > select
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
> Make the header "queue" invalid - and it will be grayed in any selection
> list
>
> On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
>> Hi,
>>
>> In OTRS, u can add your own queues. I want to create a queue title.
>>
>> For example,
Make the header "queue" invalid - and it will be grayed in any selection
list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
> Hi,
>
> In OTRS, u can add your own queues. I want to create a queue title.
>
> For example, I create a queue called "technical problems", and in that queue
28.10.2009 10:31, Денис Кирин пишет:
Hi all.
In Admin section - Queue Management- Escalation - First Response Time:
30 minutes ( Notify by 40%)
What kind of Notify it means? It will be notify by Email or
another
way?
(I did not received some notify...)
OTRS 2.4.5 under CentOS 5.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michael Mayaka
Sent: Tuesday, October 20, 2009 9:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue responses not working.
Hi,
Have you tried using Autoresponse<>
Hi,
Have you tried using Autoresponse<>Queue Feature?..works better
Michael
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bi
Hi Vance,
It seems like you might have missed a step while upgrading... as part of the
upgrade process you are supposed to run
otrs/scripts/DBUpdate-to-2.4.plwhich should migrate your old
notifications to the new event-based
notification system.
If you did not run the otrs/scripts/DBUpdate-to-2.4
If you watch to the right side of the Service field when you select a queue in
the To field a circular arrow appears. To me this means there is code
somewhere looking for something to match with. I want to do the same thing as
you but have not found a way either. I am having my Unix admin inv
Yes, you can do it using ACL. Pls search list's archive.
Tomasz
> Hello,
> So, I still haven't figure out this one yet... So I'm assuming it is not
possible, but I thought I will ask again one more time...
Is it possible to limit the options under "Service" field when a user is
creating a tick
Hello,
So, I still haven't figure out this one yet... So I'm assuming it is not
possible, but I thought I will ask again one more time...
Is it possible to limit the options under "Service" field when a user is
creating a ticket based on what the user selected on the "To:" field?
For example, if
And that would be "you are never too old to learn" in typical dutch J
A truth that we daily face in our profession.
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
great hints Frans, I've used some of them right now too ... It's never
27;s say a
> 'Note' action.
>
>
>
> ACL
> ---
> For a certain restriction in workflow, not standard handled by OTRS you may
> want to look into the ACL functionality (e.g. 'Close' not an option in
> tier-2 queues, Move or possible queues to move to limi
boun...@otrs.org] On Behalf Of
> James Burk
> Sent: woensdag 15 april 2009 20:01
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Queue View and Ticket Owner
>
> Hello Marco. I apologize if I have over simplified your question. But
> this is how my organizat
Hello Marco. I apologize if I have over simplified your question. But
this is how my organization creates and work tickets with OTRS.
Our organization has decided that tier 1 (service desk) and tier 2
(advanced support groups) are Agents in OTRS. All of these Agents are
assigned to Groups, and
One of the clients my company has deployed OTRS::ITSM to, wanted to have
control over all tickets, even the locked ones. Since
Ticket::Frontend::AgentTicketOwner###RequiredLock set to NO did NOT do the
trick, we decided to use a cron job to unlock all tickets once in awhile:
*/10 * * * * perl /opt
It looks quite strange. unless it is not configured something strange
seem that SD sets agents too. Are you able to tell us how they do a
ticket ? they sends email or they use the web interface ? are they
otrs agents or customer ?
Are you able to tell us how SD opens tickets
On Tue, Apr 14, 200
Thank you Marco.
In our installation we have a rule that the Service Desk assigns
tickets only at the Group level, not the Agent level. That way "Queue
Monitors" for the Groups can then assign to the Agents and begin the
work in progress. As OTRS by default assigns the ticket creator as the
owne
this is the manner that tickets are managed by otrs. It means that a
ticket is in "work in progress" by the agent that has taken it.
Listed in the browse windows mean that ticket are not owned by anyone
("waiting to be worked") so not still in "wip" state
On Tue, Apr 14, 2009 at 9:17 PM, James Bu
day, 15 April 2009 7:18 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue View and Ticket Owner
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up in the Queue. Does this seem reasonable?
For example I have a group called security test group and an associated
queue, se
Hi there,
Go to index.pl?Action=AdminUserGroup and associate each User(Agent) to
Groups. Then go to index.pl?Action=AdminQueue and associate each queue to a
Group. When an user has access over a group, he will also have access to the
queue associated to that group.
Greetings,
On Tue, Apr 14, 200
I've explored quite all the dtl and pm files, I think to be near at
the solution. There should be an equivalent of
AgentTicketSearch.pm:$Param{'QueuesStrg'} =
$Self->{LayoutObject}->AgentQueueListOption(
in Customer...
The problem is that our customer would like to use the tool to track
th
That did the trick. Thanks for your help, Daniel, with this and the
other question.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Obee, Daniel
Sent: Tuesday, January 27, 2009 4:56 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue Responses
Hi Jeffrey.
The basic Mail Format is set in the Ticket::Frontend::ResponseFormat:
If you got questions of this kind, try searching the SysConfig. You'll be
surprise what else comes up ;0)
Greets
Daniel
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Jeffrey Friedman
G
firm? Thanks.
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view issueDate:
Thu, 27 Nov 2008 15:10:54 -0500
Hi, I have tired below setting,In Sysconfig->Ticket ->
Core::Ticket->Ticket::ViewableLocks: I added one more condition 'lock', then
all the lo
not. Sad but true it won't
display the locking status and/or owner unless you're zooming in. Could be
worth a feature request though.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 18:13
An: otrs mailing
ckets"
on the top shows nothing. It should be 1 there.
Also, when I list the tickets, it doesn't show the owner of the ticket in the
right frame,unless I zoom it.
Does anyone know how to sovle these issue? Thank you.
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view iss
Michael Webber a écrit :
When a new ticket is created, my OTRS is no longer emailing the queue
email address. Can someone please help?
CAn you provide more details? Did you check your logs? OTRS logs? Mail
logs?
___
OTRS mailing list: otrs - Webp
lable: 1 - All tickets: 1
Queues: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1)
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Thu, 27 Nov 2008 17:37:33
+0100Subject: Re: [otrs] Queue view issue
There’s an ‘All’ button next to the amount of tickets in the queue.
There's an 'All' button next to the amount of tickets in the queue. Pressing it
displays the locked tickets too.
With the subject I don't know, but there should be a config for the max.
subject length.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesen
Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network Innovations
Hi Lars,
Thank you for the clarification. I just had a look in Admin>Sysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says "Statusview". Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
oppo
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in
this, don't touch it". Thin
Thanks! That seemed to work!
On Mon, Jun 2, 2008 at 10:18 PM, Roman Kerschner <[EMAIL PROTECTED]>
wrote:
> Hi Adrian,
>
> I've found a possibility to view all ticket in my queues. It's not the best
> way to edit the modules but it's working for me.
>
> Search the Module-File "AgentTicketQueue.pm"
Hi Adrian,
I’ve found a possibility to view all ticket in my queues.
It’s not the best way to edit the modules but it’s working
for me.
Search the Module-File “AgentTicketQueue.pm” in
“/usr/share/otrs/Kernel/Modules” (it’s on my system
there) and edit the following line:
$Self->{View
Hi Lars,
Thanks, but that was already enabled. The problem I guess was that the
tickets were not appearing because the states are all set to 'new' Setting
them all to open seemed to help. Now, I'd like to see the queue name even if
there are 0 entries on the queue. would that be possible?
On Mon,
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi,
The simpelest way would be via SQL:
Rolls - Groups - Permission
//-- Shows the essential permissions of the groups:
select Roles.name as Roll, groups.name as Group, PERMISSION_KEY as
Permission
from roles, groups, GROUP_ROLE
where roles.id = role_id
and groups.id = Group_id
and
Peter Hoogkamer wrote:
Oke, I get your point. I have to see if this meets our business needs,
because my collegue must also be able to view my locked tickets when I
have my day off.
You might want to unlock your tickets then, or have them unlock
automatically after a specified amount of time
Oke, I get your point. I have to see if this meets our business needs,
because my collegue must also be able to view my locked tickets when I
have my day off.
Peter
2007/8/23, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>:
> Peter Hoogkamer wrote:
>
> > General means the "My Queues" at the beginni
Peter Hoogkamer wrote:
General means the "My Queues" at the beginning of the bar. After this
all my custom made queue whicht I want to display and use are shown.
But when I login I always see the contents of the "My Queues" queue
(so all the queue's together). What I want is to see the contents
Do you mean your locked tickets?
2007/8/23, Peter Hoogkamer <[EMAIL PROTECTED]>:
> General means the "My Queues" at the beginning of the bar. After this
> all my custom made queue whicht I want to display and use are shown.
> But when I login I always see the contents of the "My Queues" queue
> (s
General means the "My Queues" at the beginning of the bar. After this
all my custom made queue whicht I want to display and use are shown.
But when I login I always see the contents of the "My Queues" queue
(so all the queue's together). What I want is to see the contents of
my personal queue with
Peter Hoogkamer wrote:
I am starting to use OTRS now and I have made several queues. But now
I would like to see my personal queue listed when I log in to OTRS and
not the general queue.
Can somebody tell me how to do this??
What is a general and a personal queue?
Nils Breunese.
PGP.sig
ogged in by
using the customer web interface.
From: "LQ Marshall" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "'User questions and discussions about OTRS.org'"
Subject: RE: [otrs] queue notification
Date: Mon
I've checked that and it's not the issue. I just don't get it.
From: "LQ Marshall" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "'User questions and discussions about OTRS.org'"
Subject: RE: [o
Have you checked spam rules/quarantine stores?
LQ
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Tequila Troutman
> Sent: Monday, June 11, 2007 2:39 PM
> To: otrs@otrs.org
> Subject: Re: [otrs] queue notification
>
&
I can get email notifications from
the default postmaster queue. I just can't get notifications from any new
queues I set up.
From: Myles Musser <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Hi,
agents only receive notifications for the queues selectd in My Queues (which
is intended to be a selection of preferred queues).
You can select the queues for which you want notifications editing the user
preferences.
- Original Message -
From: "Tequila Troutman" <[EMAIL PROTECT
I assume you mean you don't get notified of new tickets created in these
queues. I would double-check that you've got that queue listed as one of
your queues.
~Jadon
Tequila Troutman wrote:
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default
queues but when I set up
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