agent_address
Fermer
54539 9 1 agent_address
Fermer
54539 9 1 agent_address
Fermer
54539 9 1 agent_address
Fermer
Message original
*Sujet: *[INTE
Thanks but it's the same ticket. I close it and it's re-opened every night
Message original
*Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system
*De : *Sujeeva Tissaarachchi
*Pour : *User questions and discussions about OTRS. ,
pref-o...@haute-garonne.gouv.
There may be an email generated to OTRS with the same ticket number in subject.
I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
From: claude
To: User questions and discussions about OTRS.
Sent: Thursday, 28 April 2016, 12:30
Subject: [ot
Hello Ur,
because those are »options« and not »positional arguments«. This allows to
specify multiple TicketIDs and TicketNumbers on the same commandline.
Martin Gruner
Team Lead R&D
OTRS AG
Bahnhofplatz 1a
94315 Straubing
T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I: www.otrs.com/
Gesc
Hi all, I write about this subject because I've found the solution and I
thought it would be useful to share with other users.
The key to obtain a working ticket type translation is to create a custom
AgentTicketPhone.tt and AgentTicketEmail.tt files.
After copying those files under /Custom/Outpu
Hi Gerald,
yes, the option to have all languages in a string to be displayed togheter
is something that crossed my mind but as you said, is not much fun when you
have to deal with people that will take any opportunity to avoid the use of
a new instrument.
I'm actually using otrs 4.x, if I remembe
Not that this is that much fun, but if you can't translate it because the
code doesn't exist, you have an option to place translations in the
display, as long as any SysConfig defaults also hold the whole list:
default / Standard / défaut / defecto
May we know your version of OTRS that you're usi
With that in mind, the logging records user logins you may wasnt to check
the otrs log for the user login at the time of the change.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Holger Erb
Sent: Friday, August 21, 2015 8:28 AM
To: otrs@otrs.or
Hi,
1) TicketID != TicketNumber . You can get the TicketID via the URL, you
can see in the browser. Open the ticket and you should see something
like "Action=AgentTicketZoom;TicketID=..."
2) Maybe the agent didn't move the ticket himself/herself, but did an
action that triggered an event module or
On 8/20/2015 1:27 PM, jan.dre...@bertelsmann.de wrote:
Hi.
Am 20.08.2015 um 18:55 schrieb Nick Bright :
Is there any more detail for ticket history available in the database that
might not be in the UI?
I have a ticket which had its' ownership changed, and moved to another queue.
The Agent
Hi.
> Am 20.08.2015 um 18:55 schrieb Nick Bright :
>
> Is there any more detail for ticket history available in the database that
> might not be in the UI?
>
> I have a ticket which had its' ownership changed, and moved to another queue.
>
> The Agent whom the action was logged under states th
On 2/11/2015 3:45 PM, Nick Bright wrote:
Greetings,
I'm having a bit of difficulty understanding why some tickets in our
OTRS deployment are remaining in a state of "new" even after multiple
phone call and/or email update items.
What could cause this to happen?
Just answered my own question
But AFAIK you can change this in the SysConfig if you would like to.
Regards
Mit freundlichen Grüßen
Daniel Litzbach
Security Support Engineer
Com-Sys ...Connecting Technology To Success.
Communication Systems Ges. für Netzwerktechnik mbH
Im Geisbaum 17 B - D-63329 Egelsbach
Tel: 06103 5983 3
Ah.
That explains everything. Thank you.
Lars
> Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling
> :
>
> Hi,
>
> who is the customer? Is it yourself?
> Event Based Notifications do not work, if the agent and customer user have
> the same email address.
>
> --Mathias
>
>
>
> 17/10/201
Hi,
31/10/2014 23:30 - Mike Morris wrote: I want to make sure that no locked
ticket is ever unlocked by the system
as a result of a timeout - so that only Agent actions can result in an
unlock.
unlock times of tickets is a queue setting. You define it in minutes.
If you set the unlock time to 0 n
Hi,
who is the customer? Is it yourself?
Event Based Notifications do not work, if the agent and customer user have the
same email address.
--Mathias
17/10/2014 20:20 - Lars Jørgensen wrote: > To do what you need use
Notification event and chose Customer as destination for your especific event.
Hello everyone,
This message is to let you know that the problem was solved. I've used the
tag Gerald've suggested ( :
> Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
>
> Objective: show the customer in the Survey message which ticket he/she
> will evaluate. I can al
Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
Objective: show the customer in the Survey message which ticket he/she will
evaluate. I can already tell him the ticket number, because I've inserted
the tag . But a customer suggested to show also
the subject so that he/
Please (this is a personal request) refrain from saying "it didn't work".
In a sense, that would be obvious or else you wouldn't have posted. Telling
us and showing us what happened and why that wasn't what you
wanted/expected helps us make sure a response explicitly fixes what's
broken. (Which you
Maybe, unless a service and SLA are attached to the ticket, then the SLA
should follow the ticket.
On Jan 24, 2014 1:27 AM, "Darshak Modi" wrote:
> If ticket is escalated and moved to another queue, will it reset its
> solution time/escalation time to new queue ?
>
> Because we have L1/L2/L3 esca
ZZZAuto.pm and ZZZAAuto.pm
On Mon, Dec 16, 2013 at 2:43 PM, Nick Bright wrote:
> On 12/16/2013 1:40 PM, LQ Marshall wrote:
>
>> Last I experienced this, it was due to incorrect file permissions. If you
>> need an immediate correction edit the file directly.
>>
> Which file is it?
>
>
> --
> ---
On 12/16/2013 1:40 PM, LQ Marshall wrote:
Last I experienced this, it was due to incorrect file permissions. If
you need an immediate correction edit the file directly.
Which file is it?
--
---
- Nick Bright-
- Vice P
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nick
Bright
Sent: Monday, December 16, 2013 1:28 PM
> On 12/15/2013 9:54 AM, Gerald Young wrote:
> > Ticket::Frontend::AgentTicketCompose###StateDefault
> >
> > Default value: open
> >
> > Defines the
On 12/15/2013 9:54 AM, Gerald Young wrote:
Ticket::Frontend::AgentTicketCompose###StateDefault
Default value: open
Defines the default next state of a ticket if it is composed /
answered in the ticket compose screen of the agent interface.
Thanks Gerald.
I did find that value was set for "ne
Hi,
Set for each activity, for example: Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###StateType possible states: only open,
pending, close
delete state new
for me works fine,
Kind Regards
Emilia
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun..
Ticket::Frontend::AgentTicketCompose###StateDefault
Default value: open
Defines the default next state of a ticket if it is composed / answered in
the ticket compose screen of the agent interface.
On Sun, Dec 15, 2013 at 4:05 AM, Nick Bright wrote:
> Greetings,
>
> I'm a little confused by so
I suppose anything's possible with enough time and programming, etc. Don't
expect this to work out of the box, though.
>From previous experience, any .pm dropped within
Kernel/System/Ticket/Number/ is available for selection.
Note that ticket number has, up until this request, been agnostic to w
Renee B wrote:
On 29.08.2013 11:27, Susan Dittmar wrote:
I guess you misunderstood the question, Renee. [...]
Yes, that's what I answered ;-)
Ah, sorry, progress in OTRS again bit me in the posterior. I really hope I can
update our system someday soon, I *want* all those "new" features!!!
On 29.08.2013 11:27, Susan Dittmar wrote:
> I guess you misunderstood the question, Renee. If I read the question
> correctly, it's meant as "can I have GenericAgent perform a bash
> script on the ticket?".
Yes, that's what I answered ;-)
If you create a new GenericAgent, there is a section calle
Behalf Of Susan
Dittmar
Sent: Thursday, August 29, 2013 2:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 'Ticket Commands'
I guess you misunderstood the question, Renee. If I read the question correctly,
it's meant as "can I have GenericAgent perform
I guess you misunderstood the question, Renee. If I read the question correctly,
it's meant as "can I have GenericAgent perform a bash script on the ticket?".
Haynes, I can't give an answer to the rephrased problem as above.
If I misread and it's just the question of executing the GenericAgent
You can run any command line command. So your cmd could look like
"/usr/bin/bash /path/to/your_script.sh".
- Renée
On 29.08.2013 10:21, haynes.da...@accenture.com wrote:
> Hi,
>
> What are the valid values possible in 'Ticket Commands' while creating a job
> in 'Generic Agent'. Can we run bash s
it appears that refresh only works on ticket overview but not ticket zoom.
Correct me if I am wrong.
On Wed, Jul 3, 2013 at 2:19 PM, Roman Gelfand wrote:
> I am running otrs 3.2.7. The customer site is not refreshing ticket
> detail when a new note is added by the agent. The customer set
> ref
:) Thanks. I would've never guessed that. I really tried to read the
sources and determine where those configs take effect but haven't managed
to get an answer by myself
On Wed, Jun 26, 2013 at 3:45 PM, Gerald Young wrote:
> When viewing Queue or Status View in L mode (upper right hand corner o
When viewing Queue or Status View in L mode (upper right hand corner of the
list), there is an article selected to view. By default, it's the latest
article. However, if you want to view it in a method that shows, for
instance, the last customer response, or a note-report or note-summary,
here is w
I got my answer. I needed to make change in in appropriate .dtl.
Thanks
On Thu, Jun 6, 2013 at 10:15 AM, Roman Gelfand wrote:
> Outside of creating a ticket, I would like prevent a customer from
> changing ticket state. How do I do that?
>
> Thanks in advance
-
Actually, I had installed it using apt on debian squeeze. The highest
version available is 2.4. It has pretty much everything I need, now.
Also, I have found the answer, As it turns out, I could create a
ticket as an agent.
Thanks,
On Thu, Jun 6, 2013 at 8:07 AM, Gerald Young wrote:
> Are yo
Are you a new user to an existing installation? If so, you should ask your
admin. If you've just installed OTRS, you should have installed 3.2.latest.
On Wed, Jun 5, 2013 at 9:23 PM, Roman Gelfand wrote:
> I am using otrs version 2.4 When logging in as agent, I can't seem to
> find a way to ad
On v3.1 the ticket# must contain only digits. A new generator can be
created that assigns the last ~6 digits in different ranges based on
customer id.
On May 21, 2013 9:06 AM, "KalyanaChakravarthy MP" <
kalyanachakravarthy...@cybertech.com> wrote:
> hi,
>
> how to create ticket number Generation
Ticket::Frontend::ComposeExcludeCcRecipients is also set to No.
On Wed, Apr 17, 2013 at 6:12 AM, Mailing List wrote:
> Is there any way to make that the default? 2.4 when you replied just
> included all CCed.
>
>
> On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr wrote:
>
>> Select "Reply All" ins
Is there any way to make that the default? 2.4 when you replied just
included all CCed.
On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr wrote:
> Select "Reply All" instead of "Reply" and it will include the CC addresses.
>
>
> On 17 April 2013 10:49, Mailing List wrote:
>
>> Hello,
>>
>> We have
You might also want to check SysConfig to see what this is set to...
Ticket -> Frontend::Agent::Ticket::ViewCompose ->
Ticket::Frontend::ComposeExcludeCcRecipients
On 17 April 2013 11:02, Steven Carr wrote:
> Select "Reply All" instead of "Reply" and it will include the CC addresses.
>
>
> On 1
Select "Reply All" instead of "Reply" and it will include the CC addresses.
On 17 April 2013 10:49, Mailing List wrote:
> Hello,
>
> We have recently upgraded our OTRS installation from version 2.4, to
> version 3.2. One issue that we have come across which is kind of urgent, is
> that when cra
The table called ticket.
Hint: read the column/field names and make a somewhat educated guess that
the fields hold ids that match to tables of similar names that hold columns
that have values that represent the thing being sought.
In other words: Read the tables and column names. Get hints from t
From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* 15 March 2013 PM 12:12
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Ticket Escalation
>
> ** **
>
> New and closed successful are
Young
Sent: 15 March 2013 PM 12:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket Escalation
New and closed successful are mutually exclusive states.
On Mar 15, 2013 1:12 AM, "Darshak Modi" wrote:
Hey guys,
May be this a silly question, but I am evaluatin
New and closed successful are mutually exclusive states.
On Mar 15, 2013 1:12 AM, "Darshak Modi" wrote:
> Hey guys,
>
> ** **
>
> May be this a silly question, but I am evaluating OTRS and I am not
> technical that strong.
>
> ** **
>
> I have created demo tickets, with Queue based escal
Can it be because I have enabled Escalation emails in GenericAgent.pm?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Darshak Modi
Sent: 15 March 2013 AM 10:39
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Ticket Escalation
Hey guys,
May
Yes that right , they will have double notifications...
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: 06 March 2013 PM 09:13
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket update and reply via mail only
> All ag
:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Ticket update and reply via mail only
>
> ** **
>
> "Test is alias, so when mail comes, the agents in the alias will get
> the mail"
>
> Well, this is a problem, right off the bat. There
Pl check comments/queries inline.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: 06 March 2013 PM 06:21
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket update and reply via mail only
"Test is alias, so when mail
"Test is alias, so when mail comes, the agents in the alias will get the
mail"
Well, this is a problem, right off the bat. There's no ticket number yet.
OTRS will just create tickets. If the agents respond to this, they are
either going to respond to t...@test.com (why? The customer sent an email,
Darshak Modi schrieb:
The case is
1. Customer sends an email to t...@test.com
2. Test is alias, so when mail comes, the agents in the alias will get the
mail. And OTRS will also get email. OTRS will update agents that ticket
arrived.
3. The agent will respond back via email to customer, [may man
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steven Carr
Sent: 06 March 2013 PM 04:11
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket update and reply via mail only
But that's not what he asked...
"via email client, to any clients or others&quo
Steven Carr schrieb:
But that's not what he asked...
Maybe. Then I misunderstood, and still misunderstand, him.
So he wants the response sent from the agent (via email) to then be
emailed out to the client/customer. OTRS "free" does not do this. It
will update the case but the actual client/c
Darshak Modi schrieb:
If ticket number is kept, then the value in to or cc or bcc field doesn't
make sense, and same ticket is getting updated?
Correct.
It will update the ticket and that all updating is kept within OTRS if some
wants to reply/check through web interface right ?
Right.
Hop
But that's not what he asked...
"via email client, to any clients or others"
So he wants the response sent from the agent (via email) to then be
emailed out to the client/customer. OTRS "free" does not do this. It
will update the case but the actual client/customer will be none the
wiser that the
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Susan Dittmar
Sent: 06 March 2013 PM 03:56
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket update and reply via mail only
Steven Carr schrieb:
> The "free" version doesn't support this. Agent
Steven Carr schrieb:
The "free" version doesn't support this. Agents have to reply via the
web interface.
That's not entirely true. Agents *can* reply via mail client, but then OTRS
thinks it's a customer's answer. This "customer"'s answer will be added to the
ticket as usual if the ticket nu
The "free" version doesn't support this. Agents have to reply via the
web interface.
Steve
On 6 March 2013 09:34, Darshak Modi wrote:
> Hi All,
>
>
>
> I am looking for system where
>
> . Customer mails and a ticket is created. [ customer send mail to mail alias
> ]
>
>
>
> As the mail is to Ma
discussions about OTRS.
Subject: Re: [otrs] Ticket::Frontend::CustomerTicketZoom###ArticleType
Why would you need to enable the e-mail-external article type? If a user sends
an email then it is automatically opened as a new ticket or added to an
existing ticket. If they login to the customer portal
Why would you need to enable the e-mail-external article type? If a user
sends an email then it is automatically opened as a new ticket or added to
an existing ticket. If they login to the customer portal then the ticket
they create is created as a webrequest article so that you can
differentiate b
information about ticket type.
>
> ** **
>
> ** **
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Wednesday, February 06, 2013 1:47 PM
> *To:* User questions and discussions about OTRS.
> *S
doesn’t use OTRS they read only e-mails
from us, and there is no information about ticket type.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, February 06, 2013 1:47 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket
Part 1:
It doesn't make sense, generally, to do this in the process of
corresponding with your customer about an existing ticket. The customer
doesn't care what folder you use to categorize the ticket as long as you
solve the ticket.
Also, Ticket Type and Service shouldn't necessarily be something
I'm not using the archive function in OTRS.
2013/1/20 Renee B
> Is the ticket archived?
>
> On 20.01.2013 21:44, Jean BROW wrote:
> > 2013/1/14 Juan Manuel Clavero Almirón
> >
> >>
> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket
> >
> > If
Is the ticket archived?
On 20.01.2013 21:44, Jean BROW wrote:
> 2013/1/14 Juan Manuel Clavero Almirón
>
>> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket
>
> If I searche for the ticket number from the "search" function I do not find
> it.
>
>
2013/1/14 Juan Manuel Clavero Almirón
>
> http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket
If I searche for the ticket number from the "search" function I do not find
it.
If I open the URL I find the ticket
http://Your_OTRS_Server/otrs/index.p
What do you mean by “disappear”? how do you search it? What happens if you go
to
http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket?
Kind regards,
Juan Clavero
De: Jean BROW [mailto:everyday...@gmail.com]
Enviado el: lunes, 14 de enero de 2013 1
SystemID change?
On Tue, Sep 4, 2012 at 9:27 AM, kurt kuene wrote:
> hello
> I have upgraded OTRS to version 3.1x.
>
> When I write an email to the system with a valid TicketID in the body or
> the subject OTRS does not assign it anymore to the correct Ticket but makes
> a new one instead.
>
> A
Hi,
It's OK,
Thanks a lot
Regards
Le 2 juil. 2012 à 16:49, Martin Gruner a écrit :
> Hi Bernard,
>
> you probably just need to place a $QData{"TicketID"} somewhere in your
> template (AgentTicketZoom.dtl).
>
> Regards, mg
---
Bernard CHAMBON
IN2P3 / CNRS
04 72 69 42 18
-
Hi Bernard,
you probably just need to place a $QData{"TicketID"} somewhere in your
template (AgentTicketZoom.dtl).
Regards, mg
Am 02.07.12 16:32, schrieb Bernard Chambon:
> Hello,
>
> Is it possible to add TicketID in Agent view zoom
>
> Per default, this is the TicketNumber (tn in ticket mysql
Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung:
> On Jun 6, 2012, at 9:33 AM, Thomas Mueller
> wrote:
>
>> hi list
>>
>> I'm trying to add the TicketNumber to the signature or mailbody of a
>> new mail ticket.
>>
>> If opening the new mail ticket screen, the
>> already gets evaluated
On Jun 6, 2012, at 9:33 AM, Thomas Mueller wrote:
> hi list
>
> I'm trying to add the TicketNumber to the signature or mailbody of a new
> mail ticket.
>
> If opening the new mail ticket screen, the
> already gets evaluated to "-" as there is no TicketNumber yet.
>
> Adding it to SysConfig
Hi Jan,
On 18.01.2012, at 14:02, Jan Behrend wrote:
> I have one OTRS with multiple queues: One for our administration and one for
> our IT.
>
> Now as a member of the IT helpdesk I want to create an OTRS ticket addressed
> to our
> adminsitration using their OTRS address.
>
> What happens i
I did this... =D
it's work!!
Thank you *Ken godee* and *Michiel Beijen*.
--! *Dilson Tomé*
On Wed, Jan 18, 2012 at 06:16, Michiel Beijen wrote:
> Hi,
>
> On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:
> > I am trying to set ticket number to start from 1 like Ticket#1,
> > but when i s
Hi Jan,
I'm seeing the same thing.
I guess this is a "feature" with our current setup, so we've been trying to do
"Moves" into the relevant queues instead of sending e-mails back and forth.
I've also been wanting to test if setting the Postmaster Mail Account to "not
trusted" makes a difference
Hi,
On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:
> I am trying to set ticket number to start from 1 like Ticket#1,
> but when i set in Ticket::NumberGenerator::MinCounterSize to 1 digit, it
> start from 100, so the first ticket is Ticket#101 =(
It's appending the system ID. The System ID is
Dilson,
I think it's appending the site location number in case
you have more than one site it adds the sites location number
+ your ticket number.
I believe you can turn off the site location option.
On 1/15/2012 3:33 PM, Dilson Tomé wrote:
Hi guys.
I am trying to set ticket number to star
I think what *ipguy* is asking about, is how to force OTRS to always know
which follow up is for which ticket number. And of course one can
*not*totally rely on the ticket number in the subject header. You
could
configure OTRS to run more checks, such as those on the in-reply-to header,
this helped
Quoting ipguy (ip...@pseudome.org):
> Hi all
>
> is it possible to place the ticket # in the email header instead of the
> subject ?
I do not know what would be needed to do that, someone else will have to
answer that part of your question.
> if so, what are the pitfalls in doing this ?
The rea
ay, December 27, 2011 10:58 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket Notification
I am having the same issue, did you get the problem resolved?
What OS are you running? What mail system?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On B
I am having the same issue, did you get the problem resolved?
What OS are you running? What mail system?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nikhil
Joshi
Sent: Tuesday, December 13, 2011 2:33 AM
To: otrs@otrs.org
Subject: [otrs] Ticket Notification
Hi,
I hav
U're most welcome :-)
Thanks..
//M
On Dec 15, 2011, at 2:37 PM, Ugo Bellavance wrote:
> On 2011-12-14 15:38, Muhammad El-Sergani wrote:
>> Hi,
>>
>> Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat
>
> Ah, now I see why I couldn't find anything... it is not available in
On 2011-12-14 15:38, Muhammad El-Sergani wrote:
Hi,
Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat
Ah, now I see why I couldn't find anything... it is not available in my
2.3 production system. Will definitely change it to "Right" when we
upgrade to 3.0. Thanks a
Hi,
Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat
Thanks
//M
On Wed, Dec 14, 2011 at 9:27 PM, Ugo Bellavance wrote:
> Hi,
>
> Is it possible to have the Ticket Hook located at the end of the subject
> of the auto-replies and notifications? It would be easier for p
* Sune T. Tougaard :
> Hi,
>
> When i print a ticket to PDF, there's a "printed by..." headline that's
> giving me some issues.
> It's created as a link in the PDF, and it looks like:
>
> "printed by Sune T. Tougaard ()[..]"
>
> The link is a mailto: link, but the address that ends up in the "T
Hi Garabed,
then you can use ViewNote ;-)
PS: please remember to adjust your subject line when answering on the digest
emails, ok?
On 20.10.2011, at 22:50, Garabed Yegavian wrote:
> I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?
-- Cheers, Nils
http://webint.crypt
On 10/19/11 4:14 PM, Garabed Yegavian wrote:
> Is there a way to have a group get all emails from a ticket. I do not
> want the communication to get locked between one person rather have it
> be a group effort in solving the issues. We are using this internally only.
>
>
>
> Example: If I creat
m Auftrag von
Garabed Yegavian
Gesendet: Dienstag, 27. September 2011 18:02
An: otrs@otrs.org
Betreff: Re: [otrs] Ticket Alerts
Ok needed to clean this thread up. Currently I am attempting to change the
state of my ticket which will allow me to send a Notification to my customers.
For some re
Ok needed to clean this thread up. Currently I am attempting to change the
state of my ticket which will allow me to send a Notification to my customers.
For some reason the state just is not changing. I create a ticket with a
predefined subject "Service Outage Notification", and a pending date
Can you clean up your request and get rid of embedded information that
doesn't apply? It's hard to read at this point.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscri
Could the reason it is not changing the states because I have not added the
state in the config somewhere? I was reading and am a little confused where you
are supposed to add new states. I went into the db and added the state, added
in admin state as well. Is there anywhere else I need to add t
On 21.09.2011, at 02:39, Garabed Yegavian wrote:
> Article type= email-notification-ext
> Subject match = Service Outage Notification
These settings are only required when you catch the ArticleCreate event.
You have to define the subject and text in the textarea.
-- Cheers, Nils
http://webint.c
bject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Ticket Alerts (Gerald Young)
--
Message: 1
Date: Tue, 20 Sep 2011 08:37:10 -0400
From: Gerald Young
Subject: Re
-**Name-Test'} = {
>> >
>> ># match properties
>> >Properties => {
>> ># current ticket match properties
>> >Ticket => {
>> > Queue => ['ABCCompany'],
>> >},
>> >
> >'11' => '0',
> > '12' => '0',
> >'13' => '0',
> >'14' => '0',
> >'15' => '0',
> >
;0',
>'2' => 0,
>'3' => '0',
>'4' => '0',
>'5' => '0',
>'6' => '0',
>'7' => '0',
>
'6' => '0',
>'7' => '0',
>'8' => '0',
>'9' => '0',
>},
>},
> };
>
>
> Someone on the Forums posted an example for hiding Ticket
edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> 1. Re: Ticket Alerts (Gerald Young)
>
>
> --
>
> Message: 1
> Date:
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