I am running RT 4.4 and it seems that the User plugin for the shredder
isn't working quit right. That, or I just don't know how to use it.
I'm trying to get rid of Users for which there are no tickets. I've
tried to set both the "no_tickets" argument and the
"no_ticket_transactions" argument to
On Mon, Aug 04, 2014 at 12:22:52AM +, Hal Douglas wrote:
Thomas Sibley trs at bestpractical.com writes:
On 05/16/2013 05:14 PM, Philip Brown wrote:
After doing a few searches, it seems that using the rt-shredder tool
is the one true way to delete a user.
Unfortunately... i find
Thomas Sibley trs at bestpractical.com writes:
On 05/16/2013 05:14 PM, Philip Brown wrote:
After doing a few searches, it seems that using the rt-shredder tool
is the one true way to delete a user.
Unfortunately... i find the documentation on it, inscruitable :(
Could someone
mmahoney wrote, On 14/11/2013 17:23:
Please excuse my ignorance... how do you make the file writable to the web
server?
Like Andrew said, you need to chown the RT-Shredder folder to the web
server user; the user Apache/Nginx/whatever, is running as. Once you
have that information use chown (man
Please excuse my ignorance... how do you make the file writable to the web
server?
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Shredder-location-tp45462p55823.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
After doing a few searches, it seems that using the rt-shredder tool
is the one true way to delete a user.
Unfortunately... i find the documentation on it, inscruitable :(
Could someone please give me a simple, straightforward commandline to
delete user X?
I was hoping it would be as simple
On 05/16/2013 05:14 PM, Philip Brown wrote:
After doing a few searches, it seems that using the rt-shredder tool
is the one true way to delete a user.
Unfortunately... i find the documentation on it, inscruitable :(
Could someone please give me a simple, straightforward commandline to
Hi!
I am using shredder - objects plugin to remove a class (the one that is
assigned to article). What is the name of the argument for that ? I have
tried class and classes but it didn't work.
On Mon, Apr 15, 2013 at 3:20 PM, Alexander Kucheryuk
alex.kucher...@eltoma-offshore.com wrote:
Hi!
I am using shredder - objects plugin to remove a class (the one that is
assigned to article). What is the name of the argument for that ? I have
tried class and classes but it didn't work.
Hi!
Which fields do I need to use for shredder to remove :
* Dashboard
* Classes (used in Articles)
On Fri, Apr 12, 2013 at 01:06:46PM +0300, Alexander Kucheryuk wrote:
Which fields do I need to use for shredder to remove :
Are you trying to delete a lot of these, because the Delete button on
Dashboards does actually delete from the database.
* Dashboard
* Classes (used in
This seems like a silly question but where is delete button to remove
dashboards ? Where is it physically located ?
In regards to classes, which field do I use in shredder - objects ?
On 12/4/2013 5:24 PM, Kevin Falcone wrote:
On Fri, Apr 12, 2013 at 01:06:46PM +0300, Alexander Kucheryuk
I can't find the name of the argument for classes. I tried Class and
Classes but it says invalid argument.
On 12/4/2013 5:40 PM, Kevin Falcone wrote:
On Fri, Apr 12, 2013 at 05:29:40PM +0300, Alexander Kucheryuk wrote:
This seems like a silly question but where is delete button to
remove
Hi!
Running Centos 6.3 32bit with RT 4.1.0.
When I am trying to use Shredder Objects extension from web GUI I get
the following error:
Shredder couldn't load object. Most probably it's not fatal error. May
be you've used Objects plugin and asked to delete object that doesn't
exist in the
On Fri, Apr 05, 2013 at 12:23:06PM +0300, Alexander Kucheryuk wrote:
Running Centos 6.3 32bit with RT 4.1.0.
I assume you mean 4.0.1
When I am trying to use Shredder Objects extension from web GUI I get the
following error:
Shredder couldn't load object. Most probably it's not
So I'm running validator and getting the following error for a few tickets :
example :
Record #600816 in Attachments references not existent record in Attachments
Parent = '600813' = id
Attachment #600816 - Txn #1567423, Transaction #1567423 - object
RT::Ticket #187697
I attempted to
If you about to shred a lot of data use the CLI and not the web-interface
*---
Rabin Yasharzadehe*
On Fri, Jun 29, 2012 at 9:19 PM, Chris Preston ch...@thetrafalgartravel.com
wrote:
Hello all,
I am trying to shred some tickets data and when I click on the shredder
icon, I get a
Hello all,
I am trying to shred some tickets data and when I click on the shredder
icon, I get a message
Shredder needs a directory to write dumps to. Please check that you have
span class=file-path/opt/rt3/var/data/RT-Shredder/span and it is
writable by your web server.
I created a
Make sure you have chown that folder by the web server user
-Andy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Preston
Sent: Friday, June 29, 2012 11:19 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder
Hi everyone,
I'm looking at shredding a ton of old data from our system and I want to
make sure I am understanding the steps involved to ensure everything is
cleaned up properly.
I have shredder setup and have shredded some tickest through the WebUI to
test things out. All is working in that
snip
This is going to shred about 30,000 tickets, and a huge number of Users. Does
the shredding have to be done on a quiet system? I've shred a few tickets while
we were live without issue... I'm just worried that I kick off a process to
shred a large volume and it chokes my server out.
Any
On Wed, Aug 10, 2011 at 2:22 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Ruslan,
Well, to be honest, I can't blame Shredder. Some years ago a person here
deleted some users, etc manually. I'm using Shredder to clean it all up. So
I'm sure there were some disconnects left in there.
Then for
Ruslan,
Yep. I thought of that. IT stopped before it started. Now that I've run
shredder, perhaps I can do that again. Between the two apps, I should be
able to pound this out.
Thanks.
Kenn
On Wed, Aug 10, 2011 at 4:34 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Wed, Aug 10, 2011 at
To list,
I've been shredding a whole bunch of tickets and that seems to be working
fine. I can't see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the ones setting a new value
for a ticket CF and in some cases a Create and some setting
Hello,
On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
To list,
I've been shredding a whole bunch of tickets and that seems to be working
fine. I can't see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the
Ruslan,
Well, to be honest, I can't blame Shredder. Some years ago a person here
deleted some users, etc manually. I'm using Shredder to clean it all up. So
I'm sure there were some disconnects left in there.
Thanks.
Kenn
LBNL
On Tue, Aug 9, 2011 at 3:07 PM, Ruslan Zakirov
To list,
Also, is there a way to raise the limit on how many tickets I can shred on
one pass?
Kenn
2011 Training: http://bestpractical.com/services/training.html
To list,
Never mind. DUH! I found it.
Kenn
LBNL
2011 Training: http://bestpractical.com/services/training.html
Is there any relatively simple way to generate the SQL dump file Shredder
generates without actually shredding anything?
Or would the best way to do it be shredding something, getting the SQL dump,
and just running the queries in the dump to put it back?
Jonah Hirsch
---
Good Morning Fellow RT Users.
I'm very much new to the RT scene so apologies if this has come up before.
1 of our RT queues has +-300k false tickets (autoresponders, spam etc etc).
The queue administrator would like access to remove those tickets via
Shredder (built into RT).
Now logged in as
On Mon, May 10, 2010 at 02:28, ronald higgins ronald.higg...@gmail.com wrote:
Good Morning Fellow RT Users.
I'm very much new to the RT scene so apologies if this has come up before.
1 of our RT queues has +-300k false tickets (autoresponders, spam etc etc).
The queue administrator would like
Hi Jens,
I need to shred old tickets, tickets that have been closed for more than a
year or two.
Why? Our RT database is now just over 115GB in size and mysql is not
coping.
OK, thats not so big ;-)
I don't want to remove the tickets, I want to remove the transactions and
attachments.
Hi There,
It has been a while since I have worked with RT but I still love it.
I need to shred old tickets, tickets that have been closed for more than a year
or two.
Why? Our RT database is now just over 115GB in size and mysql is not coping.
I don't want to remove the tickets, I want to
/Transaction_Overlay.pm line 1031, STDIN line 1.
Cheers,
David
- Original Message -
From: Ken Crocker kfcroc...@lbl.gov
To: Howard Jones ho...@thingy.com
Cc: rt-users@lists.bestpractical.com
Sent: Friday, 16 October, 2009 3:14:26 AM GMT +10:00 Brisbane
Subject: Re: [rt-users] shredder error
David,
Some users may be referred to by transaction history of a ticket because
they sent in corresponance or were the original requestor or owner.
Those kind of relationships shouldn't be deleted because it will cause
an error in yoiur history display.
Kenn
LBNL
On 10/14/2009 4:57 PM,
On 15/10/2009 16:41, Ken Crocker wrote:
Some users may be referred to by transaction history of a ticket
because they sent in corresponance or were the original requestor or
owner. Those kind of relationships shouldn't be deleted because it
will cause an error in yoiur history display.
Isn't
Howard,
I thought the replace-relations was for links to other tickets. If it
offers an opportunity to enter a replacement User ID, then I'm sure it's OK.
Kenn
LBNL
On 10/15/2009 9:01 AM, Howard Jones wrote:
On 15/10/2009 16:41, Ken Crocker wrote:
Some users may be referred to by
GMT +10:00 Brisbane
Subject: [rt-users] shredder stuck!
Hello,
I am running the shredder over our database and it has been dutifully deleting
the deleted tickets as requested. It has processed around 20,000 so far but is
now stuck with the following output in the SQL dump files:
INSERT
Hello Ken,
Delete them as there is no record to reference anymore after shredding a ticket.
On Tue, Sep 22, 2009 at 8:08 PM, Ken Crocker kfcroc...@lbl.gov wrote:
To list,
I haven't used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the
Ruslan,
Thanks. That's what I would have thought. Makes sense.
Kenn
LBNL
On 9/23/2009 1:10 AM, Ruslan Zakirov wrote:
Hello Ken,
Delete them as there is no record to reference anymore after shredding a ticket.
On Tue, Sep 22, 2009 at 8:08 PM, Ken Crocker kfcroc...@lbl.gov wrote:
To list,
To list,
I haven't used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well or just disable them?
Kenn
LBNL
___
Hello,
I am running the shredder over our database and it has been dutifully deleting
the deleted tickets as requested. It has processed around 20,000 so far but is
now stuck with the following output in the SQL dump files:
INSERT INTO
To list,
I haven't used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well?
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
Okay, so this is something I'm not sure how to resolve.
I open a ticket for jo.rh...@company.com.
Jo receives his e-mail, and sends replies to me from j...@company.com.
Obviously a second user is created for jo@ but it's also picked up to
be deleted by Scrubber. I'm not sure this is the
Subject: Re: [rt-users] Shredder in 3.8.2
Hi Jim,
Shredder needs a directory to write dumps to. Please check that
you
have span
class=file-path/usr/local/rt/var/data/RT-Shredder/span
and it is writable by your web server.
Looks to me as though that should work:
# ps
-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 07 March 2009 08:44
To: rt-us...@bestpractical.com
Cc: Jim Tambling; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2
It might help to use a couple of different commands, please try these
two
March 2009 08:44
To: rt-us...@bestpractical.com
Cc: Jim Tambling; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2
It might help to use a couple of different commands, please try these
two:
groups www-data
ls -lR /usr/local/rt/var/data
--
Richard
-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 06 March 2009 13:24
To: Jim Tambling
Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2
On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
Hi
I am trying to get
Hi
I am trying to get shredder working, I have created the directory and
made it writable by www-data but I still get an error;
Shredder needs a directory to write dumps to. Please check that you
have span class=file-path/usr/local/rt/var/data/RT-Shredder/span
and it is writable by your web
On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
Hi
I am trying to get shredder working, I have created the directory and
made it writable by www-data but I still get an error;
Shredder needs a directory to write dumps to. Please check that you
have span
-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 06 March 2009 13:24
To: Jim Tambling
Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com
Subject: Re: [rt-users] Shredder in 3.8.2
On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
Hi
I am trying to get shredder working
It has recently become clear that a script which calls rtx-shredder never
finishes. It seems that shredder is actually hanging on something but I can't
figure out what. Script follows.
#!/usr/bin/perl
#
# File: delete_spam.pl
# Version: 2.1.2
Hi everyone, first time post to the list but I have been following it for 2
years now - thanks for all the great advice.
I had a mail loop on my system during December. Someone emailed a corrupt
attachment in, rt would send a response to watchers and my exchange server on
the LAN NDR'd the
/rt3/share/html/autohandler:311]
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ian Rowland
Sent: 07 January 2009 11:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder cannot shred ticket with many attachments
Hi
I'm just curious if the Indexes recommended by the old RTx-Shredder-0.07
documentation are still recommended, I would assume yes unless the
queries have changed. I know a few were added to the default schema, but
there's a couple others. I'm just wondering since the indexes can be
rather large
Hi,
what does the parameter no_tickets looks for and how to use it ?
i set status to 'any' and 'no_tickets' = 1 to show me all users who do
not have any relation to a ticket (watcher(Requestor, Owner, Cc or
AdminCc)). So i guess 'no_tickets' = 0 means show me users that have a
relation to at
I found the problem with displaying objects returned by the Shredder search
and I think it might be a bug. The files in
rtroot/share/html/Admin/Tools/Shredder/Elements/Object
return a path using $RT::WebBaseURL instead of $RT::WebURL; this leaves off
$RT::WebPath. So on my system, links
I've set the arguments for the RTx-Shredder Users plugin to
limit: 100
status: any
name:
email:
replace_relations: Nobody
no_tickets: true
This pulled up a list of users that consist of both valid users and those
created from incoming spam. I then set the no_tickets to false and got the same
And to clarify, I know that the status of any will pull up any user regardless
of privileges but the users that come up which are enabled do have tickets with
which they are associated.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew Snyder wrote:
I've set the
Hello Ruslan,
I'm getting an error with Shredder 0.07 when trying to shred users:
rtx-shredder --force --plugin Users=limit,100
[Fri Oct 12 15:40:44 2007] [crit]: Can't locate object method
caught via package RTx::Shredder::Exception::Info at
./rtx-shredder line 109.
I was using the Shredder Users plugin for users that don't own tickets and saw
that RT_System was listed as one of those users. I've got a cron job which
eliminates these users as a vast majority of them are created by spam. As a
matter of reassurance, RT_System won't be removed will it?
--
See below, note that some lines are commented.
On 6/30/07, Mathew Snyder [EMAIL PROTECTED] wrote:
I'm trying to remove users using the methods within Shredder. After gathering
all the email addresses I need to remove I call Shredder like such:
RTx::Shredder::Init( force = 1 );
my $shredder =
Maybe I'm just not getting it then.
my $shredder; = new RTx::Shredder(RT::SystemUser);
if ($ans =~ m/^(y|yes)$/i){
my $email;
foreach $email (@emails) {
$shredder-PutObject( Object = $email );
}
$shredder-WipeoutAll;
}
Yields
Odd number of
On 1/10/07, Mathew Snyder [EMAIL PROTECTED] wrote:
Maybe I'm just not getting it then.
my $shredder; = new RTx::Shredder;
if ($ans =~ m/^(y|yes)$/i){
my $email;
foreach $email (@emails) {
my $user = RT::User-new( $RT::SystemUser );
Ruslan Zakirov wrote:
On 12/30/06, Mathew Snyder [EMAIL PROTECTED] wrote:
I'm rewriting a script that will eliminate all spam users accrued over
the
course of a day. Presently, it is using the least efficient way of
executing
the wipeout by performing a system call to rtx-shredder. I would
Ruslan Zakirov wrote:
On 12/30/06, Mathew Snyder [EMAIL PROTECTED] wrote:
I'm rewriting a script that will eliminate all spam users accrued over
the
course of a day. Presently, it is using the least efficient way of
executing
the wipeout by performing a system call to rtx-shredder. I would
Mathew Snyder wrote:
I'm rewriting a script that will eliminate all spam users accrued over the
course of a day. Presently, it is using the least efficient way of executing
the wipeout by performing a system call to rtx-shredder. I would prefer to
run
the wipeout by way of the Shredder
I'm rewriting a script that will eliminate all spam users accrued over the
course of a day. Presently, it is using the least efficient way of executing
the wipeout by performing a system call to rtx-shredder. I would prefer to run
the wipeout by way of the Shredder API. I'm guessing along the
I'm trying to delete spam addresses from RT 3.4.2, vanilla install, with
the latest shredder from CPAN.
If I run this command:
/opt/rt3/local/sbin/rtx-shredder --plugin
Users=status,any;email,[EMAIL PROTECTED]
I get this:
SQL dump file is '/tmp/20061215T134640-0001.sql'
Objects list is
Very nice to hear. Thank you so much
Mathew
Ruslan Zakirov wrote:
I've dropped that validation part and uploaded shredder 0.04_01 to the
CPAN.
Also, it has new option 'no_tickets' in Users plugin.
On 12/13/06, Mathew [EMAIL PROTECTED] wrote:
I've been running a script that calls
One other quick question though. How do I prevent the message that I
ran it without a CurrentUser?
Mathew
Ruslan Zakirov wrote:
I've dropped that validation part and uploaded shredder 0.04_01 to the
CPAN.
Also, it has new option 'no_tickets' in Users plugin.
On 12/13/06, Mathew [EMAIL
On 12/15/06, Mathew [EMAIL PROTECTED] wrote:
One other quick question though. How do I prevent the message that I
ran it without a CurrentUser?
I need more info, I don't see such message.
Mathew
Ruslan Zakirov wrote:
I've dropped that validation part and uploaded shredder 0.04_01 to the
When running from the command line and executing this command:
./rtx-shredder --plugin
'Users=email,[EMAIL PROTECTED];status,any;replace_relations,Nobody'
I get this output:
SQL dump file is '/usr/local/rt-3.6.1/local/sbin/20061216T032436-0001.sql'
[Sat Dec 16 03:24:36 2006] [err]:
I've dropped that validation part and uploaded shredder 0.04_01 to the CPAN.
Also, it has new option 'no_tickets' in Users plugin.
On 12/13/06, Mathew [EMAIL PROTECTED] wrote:
I've been running a script that calls rtx-shredder directly passing an
email from an array. However, I get a lot of
I've been running a script that calls rtx-shredder directly passing an
email from an array. However, I get a lot of emails that I need to get
rid of which contain hyphens. What do I add those to the Users plugin
email regex in order to allow hyphens?
Mathew
I have a script that gathers up all the newest spam users created over the
course of a day and iterates over each one calling rtx-shredder with the Users
plugin.
It occassionaly spits out an error thusly:
Couldn't load plugin
Error: Invalid characters in email '[EMAIL PROTECTED]'
The email
This is the raw error:
Can't call method Name on an undefined value at
/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690.
Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method Name on an
We have roughly 9500 illegitimate users that were created by incoming spam.
I've been doing my best to eliminate these users by way of the Shredder Users
plugin. For the most part, this has been a successful operation. However, due
to the number of legitimate users, picking out the spam users is
plugin. For the most part, this has been a successful operation. However,
due
to the number of legitimate users, picking out the spam users is not a perfect
science and I've inadvertently removed legitimate users.
This has resulted in a ticket getting mangled...I think. I'm not sure
Jesse Vincent wrote:
plugin. For the most part, this has been a successful operation. However,
due
to the number of legitimate users, picking out the spam users is not a
perfect
science and I've inadvertently removed legitimate users.
This has resulted in a ticket getting mangled...I
Is this expected or is my install wrong?:
/Admin/Tools/Shredder/Search.html was not found on this server
RT 3.6.1rc2
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
PROTECTED]
Sent: Tuesday, August 08, 2006 11:46 PM
To: David Smithson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Shredder Search.html not found
Expected, I forgot to write that file :)
On 8/9/06, David Smithson [EMAIL PROTECTED] wrote:
Is this expected or is my install wrong
I've eliminated several thousand tickets that were deemed spam. Now I'm
trying to eliminate all the users that were created as each of the spam
tickets were. However, when I run the Users plugin I get the following
error on some of the tickets:
Couldn't wipeout object: Couldn't find
search in archives, this error is documented and means next thing:
RT::Attachment-11334 was created by RT::User-14767, read help for users plugin.
On 8/3/06, Mathew Snyder [EMAIL PROTECTED] wrote:
I've eliminated several thousand tickets that were deemed spam. Now I'm
trying to eliminate all
I'm actually installing to an rt directory in /usr/local/. I hadn't
done a recursive chown but had found that the Callbacks directory under
share/html is not getting the proper mode when rt is initially
installed. Since Shredder places files in this directory, they were not
accessible.
Again, I'm testing a new installation of RT v3.6.0 with RTx::Shredder.
However, when I install Shredder I get this
The requested URL /Admin/Tools/Shredder/ was not found on this server.
I'm finding that the directories created and used during installation
are being chmod'ed to 700 making them
Sorry, v04.
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
Ruslan Zakirov wrote:
RT/Shredder versions?
On 6/23/06, Mathew Snyder [EMAIL PROTECTED] wrote:
I'm trying to test out the removal of deleted tickets using the
rtx-shredder CLI method. I've been entering it
Shredder-0.04 should fix 404 error.
On 1/30/06, Stewart Tranter [EMAIL PROTECTED] wrote:
Stephen Turner wrote:
What are the permissions on the
/opt/rt3/share/html/Admin/Tools/Shredder directory?
And what options did you use in the installation for 'perl Makefile.PL' ?
Hi Steve,
The
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