Re: Can we change char size of Organisation field across ITSM
Do NOT attempt to change the data in the field_char view manually. This will certainly cause issues. If you change the length of the Organization field in the 361 forms where it occurs, this change will be reflected automatically in the meta data. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL – SaaS – On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: 13 July 2012 17:38 To: arslist@ARSLIST.ORG Subject: Re: Can we change char size of Organisation field across ITSM Hi, According to the observations so far, we cannot modify the character size of the mentioned fields using the remedy application. The field 'Organization' is on the 361 forms with the same database field ID. Though it may be possible that we can update it at database level, but the same operation needs to be performed on each form. For this we have 'AR System Metadata:field_char' form, where all the meta-data related to character fields are stored. It’s a view form. We need to update the meta-data, the related record in order to achieve this. But this option is not tried and tested, as it may cause the severe malfunction at DB level. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, July 12, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Can we change char size of Organisation field across ITSM hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Hiding 'resize handle' character fields on midtier
This is nothing to do with your ARS version - it is a standard feature of the Firefox browser when displaying text area fields David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL SaaS On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I just now tried the Firefox 13.0 beta as well as 12.0 and still see the handles, so it's probably something they changed with ARS 7.6.x. Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might "fix" this, I'll probably leave it alone. Thanks, everybody! David > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Friday, June 01, 2012 1:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: Hiding 'resize handle' character fields on midtier > > David, > > I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do > not see the expand handle that you described. > > Joe > > -Original Message- > From: Grooms, Frederick W > Sent: Friday, June 01, 2012 12:17 PM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: Hiding 'resize handle' character fields on midtier > > I see it in BMC's SupportWeb with Firefox, but I don't see it on our > local Mid- Tier pages so maybe it is a 7.5 thing. > > Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Friday, June 01, 2012 11:01 AM > To: arslist@ARSLIST.ORG > Subject: Re: Hiding 'resize handle' character fields on midtier > > Thanks, Joe, > > I tried changing that (it was on the view properties - the only view, > so I got the right one), flushed midtier cache, but they're still there. > > I notice the resize handles are seen on BMC's support site when you > view your tickets. Maybe that's just the way it works. > > David > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > > Sent: Friday, June 01, 2012 11:29 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Hiding 'resize handle' character fields on midtier > > > > I didn't know this was even a feature supported by the mid-tier.. > > Try changing the 'Layout Editable by User' to False on the > > Appearance attributes section of the form properties, and see if > > that makes a difference.. > > > > Joe > > > > -Original Message- > > From: David Durling > > Sent: Friday, June 01, 2012 11:15 AM Newsgroups: > > public.remedy.arsystem.general > > To: arslist@ARSLIST.ORG > > Subject: Hiding 'resize handle' character fields on midtier > > > > Hi all, > > > > Character fields on our Remedy forms when seen in browsers like > > Firefox and I think Chrome (not IE) show a little handle at the > > bottom right that you can drag to resize the field. Here's a link > > with a discussion about the handles and a screenshot to show what I mean: > > > > http://www.electrictoolbox.com/disable-textarea-resizing-safari-chro > > me > > / > > > > I've had complaints/questions about that, since it appears on all > > character fields regardless of size, and maybe the users expect the > > other fields to dynamically wrap around the resized field - which is > > not what happens. > > This > > also looks bad if you have a display field with Display as Text set > > to "True" - there's no box, but just the handle sitting out there. > > > > Is there a way to configure the form fields or AR System to tell the > > browser not to display these handles? > > > > AR System and midtier 7.5 patch 007, tomcat/apache > > > > Thanks, > > > > David > > --- > > David Durling > > Enterprise IT Services > > University of Georgia > > __
Re: is it after hours?
Hi Mark Use the business time add functionality to add 0 seconds to your time. If it is in business hours you will get back the same date/time. If it is outside business hours you will get back the start of the next business hours segment. So if the dates are different, you are outside working hours Something like Application-Bus-Time-Add "startTime" "0" "1" "holidayScheduleName" "workdayScheduleName" David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 24 April 2012 14:15 To: arslist@ARSLIST.ORG Subject: is it after hours? ** Hi All, Currently when an incident is created I have a filter that sets the day of the week, and hour of the day. Then there is a second set fields that 'Check Date' = $DATE$ and then checks this against the Business Time Holiday. If it is a holiday then sets the 'Holiday' field to Yes. Then there is an escalation that sends a notification under certain conditions including (Week >1 AND Week <7) AND (Hour > 8 AND Hour < 18) AND Holiday = NULL I am thinking I can use business time and reduce all of this down to one field 'Business Hours' - Yes/No. Just have not figured out how to do it. Would be grateful for any suggestions. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Setting the 112 field with a flow
Sounds like a bug to me too - after all, the row level access control should be enforced at the server, not through the clients Dave David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 20 April 2012 21:51 To: arslist@ARSLIST.ORG Subject: Re: Setting the 112 field with a flow ** If it works on the WUT and not on the web and if you are certain your Mid-Tier recache has completed and worked, this sounds like a bug to me.. Did you contact BMC Support? What did they have to say about it. Joe From: John Atherly <mailto:john.athe...@schneider-electric.com> Sent: Friday, April 20, 2012 4:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Setting the 112 field with a flow ** On mine yes I even deleted Tomcats tempoary cache files then restarted Tomcat and cleared out my PC cache. I could see other changes to the form so the recache worked. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: <mailto:%20john.athe...@apcc.com> john.athe...@apcc.com | Site: <http://www.apc.com/> www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/20/2012 03:57 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Setting the 112 field with a flow ** Did you recache the mid tier after creating that group and role? Joe From: <mailto:mare...@gmail.com> Marek B. Sent: Friday, April 20, 2012 9:47 AM Newsgroups: public.remedy.arsystem.general To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Setting the 112 field with a flow ** Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying " No matching request (or no permission to requests) ..." Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Transferred Object "Last Changed" Value Set to Timestamp
Hi Doug I *think* he is referring to importing workflow objects, not form data. The modified date is indeed set to the current date in that situation. Even more annoying for me is when working with Application objects, adding a new form to the Application resets the last modified time for *all* forms in the Application. If you are trying to track changed objects by when they were last modified, for example to prepare a delta definitions file, this 'feature' is really troublesome. Regards David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: 12 April 2012 17:54 To: arslist@ARSLIST.ORG Subject: Re: Transferred Object "Last Changed" Value Set to Timestamp ** Everyone, If you use the Import Tool, simply map the "Last Modified Date" and "Last Modified User" fields from the source to the target. It uses the ARMergeEntry() call and if those fields are supplied, the AR System Server will retain them and not set these fields to the current values. If not mapped, they will set these fields to the current values. Now, I would expect you to be able to map these values as well when using other transfer sources like Migrator. IF this is not possible, then there is a limitation in the product and you should definitely send in a problem report so it can be addressed. I import data all the time from old sources all the time and the dates and names are all retained as I map all fields into the system. Take a look at the fields you are mapping and add these if they are not defined. Again, if you cannot include these fields in the mapping for some transfer mechanism or if you do and the values are not retained, then there is a problem that needs reporting and fixing. I know the Import Tool does the right thing because it is working for me. So, you could use the Import Tool to import the data with these fields mapped to get the data transferred correctly today even if there is a problem with another tool. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, April 12, 2012 6:24 AM To: arslist@ARSLIST.ORG Subject: Transferred Object "Last Changed" Value Set to Timestamp ** Folks, My transfers from a 6.3 server to a 7.1 server via Migrator 7.1.00 p006 set the Last Changed Time on each imported object to the time of creation on the server. I thought this might be a problem with the Migrator "mask" setting, but the same thing happens when definitions that have the correct date are imported via the 7.1 Admin Tool. Any ideas? Thanks, -David _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Filter names question - `!
LOL... and did he know the difference between `! and '$ ?? oops David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL SaaS On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 07 April 2012 15:29 To: arslist@ARSLIST.ORG Subject: Filter names question - `! John I once met John Major in a toilet. I waltzed in, keen to relieve myself after consuming most of a very nice bottle of wine, and found myself waiting patiently for Mr Major to relieve himself despite a number of urinals (I couldn't possibly consider relieving myself next to an ex-PM). As he went to wash his hands, I remarked "Mr Major, I never expected to meet the ex-Prime Minister of our country in the gents". He replied, "You never know, you never know". I later met him in a more social environment. An MP was busy walking him round introducing him to people. "And this is John Baker", he said. Mr Major replied, "Indeed, we met in rather different circumstances earlier", and smiled. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Filter names question - `!
LOL... and did he know the difference between `! and $! ?? David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL SaaS On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 07 April 2012 15:29 To: arslist@ARSLIST.ORG Subject: Filter names question - `! John I once met John Major in a toilet. I waltzed in, keen to relieve myself after consuming most of a very nice bottle of wine, and found myself waiting patiently for Mr Major to relieve himself despite a number of urinals (I couldn't possibly consider relieving myself next to an ex-PM). As he went to wash his hands, I remarked "Mr Major, I never expected to meet the ex-Prime Minister of our country in the gents". He replied, "You never know, you never know". I later met him in a more social environment. An MP was busy walking him round introducing him to people. "And this is John Baker", he said. Mr Major replied, "Indeed, we met in rather different circumstances earlier", and smiled. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Web Services for Integration
I believe ebay used home-grown Remedy apps for Case Management of fraud investigation, and similar areas. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: 28 March 2012 19:38 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** In reading the info on the site, it looks like Ebay uses BMC products to run it's auction site? Is that true, and if so, what does it use? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Wednesday, March 28, 2012 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axton <mailto:axton.gr...@gmail.com> Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, "John Sundberg" wrote: ** Sean, An intermediate form would be a better strategy -- lots of "real life" things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples. And -- that happens to all programs -- not just ServiceNow. In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better. Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS. In addition - Kinetic Task is just as comfortable with REST APIs as Web Services. this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Dat
Re: Web Services for Integration
http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 28 March 2012 19:16 To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** Axton, Since you used xmlgateway almost like a proper noun, is there a specific product or solution you are referring to when you referred to xmlgateway? Joe From: Axton <mailto:axton.gr...@gmail.com> Sent: Wednesday, March 28, 2012 12:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Web Services for Integration ** You probably want to consider what is going to happen when things aren't working and what you can account for. Message queue syatems handle most of these issues about as gracefully as anything. I've looked at xmlgateway for that reason in the past. You also need to make sure that the midtier's web service implementation is capable of handling the xml documents sent to the midtier. Xmlgateway can address shortcomings in this area as well. On Mar 28, 2012 11:36 AM, "John Sundberg" wrote: ** Sean, An intermediate form would be a better strategy -- lots of "real life" things happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow upgrading) - those are 3 simple examples. And -- that happens to all programs -- not just ServiceNow. In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change overtime anyway - so an intermediate strategy would be better. Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate strategy - but is done in a configuration approach -- avoiding additional customization in your ARS. In addition - Kinetic Task is just as comfortable with REST APIs as Web Services. this may become important to you as you interact with ServiceNow (or any of the modern SAAS solutions). -John On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan wrote: Hello Everyone, We're integrating our home grown Problem Management/Helpdesk application with an external Helpdesk application (Service Now), We're planning to use Web Services for the first time with our Remedy app. My question is around how folks are using Web Services. For creating new tickets in Remedy, Is it better to create a web service directly against the helpdesk schema, or is it better to create an intermediate schema where the data gets dropped off and then use workflow to validate and move it over to the main schema? It seems that having an intermediate schema is safer...but the downside is we might not get a ticket number back immediately. I'm sure others have set up integrations with web services. So I thought I would ask how others have done this and what challenges have you faced? What does your integration look like? Thanks for any advice you can provide. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Error Message ""No item matches filter conditions --""
. and it's being triggered by an escalation David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa Sent: 21 March 2012 11:21 To: arslist@ARSLIST.ORG Subject: Re: Error Message ""No item matches filter conditions --"" ** You workflow seem is reading another schema that does not match the entry from primary. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, March 21, 2012 2:10 PM To: arslist@ARSLIST.ORG Subject: Error Message ""No item matches filter conditions --"" ** Hi All, We are receiving this below error message while checking the arerror log. Error Message ""No item matches filter conditions --"" We have tried enabling logs and there was no result. Please find the attachment for the Ref. Can anyone help us in fixing this issue? Details: ARS 6.3 UNIX Box Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction
Why not use the run process Application-Confirm-Group to test if they are a member of the group concerned? David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 13 March 2012 06:58 To: arslist@ARSLIST.ORG Subject: Re: Using $GROUPS$ like not showing data in search menus.can some guide me in right direction ** Hi John, Interesting that you say this. I saw an issue where an ITSM 6 had its ARS upgraded to 7.1 and this issue popped up as prior to 7.1 the groups values were as you describe (but not on every record!). Problem was fixed with a 5 minute Meta-Update script to update said records into the correct format. Since 7.1, ARS enforces the group list fields syntax so that "%;x;%" will work. Cheers Ben Chernys <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: March-13-12 03:27 To: arslist@ARSLIST.ORG Subject: Re: Using $GROUPS$ like not showing data in search menus.can some guide me in right direction ** Just wondering - what if your group is at the beginning? Or - at the end.. $GROUPS$ like "%;100140;%" I think the above query assumes your group is in the middle of a group list? So - you would have to do something like: $GROUPS$ like "%;100140;%" OR $GROUPS$ like "100140;%" OR $GROUPS$ like "%;100140" I am not positive -- just mentioning. I did do something similar to this recently - and I did have to consider the case I mentioned. -John On Mon, Mar 12, 2012 at 8:10 PM, gok's wrote: I have fixed this now all the values are showing up. What i did was like this i have give as Jose said $GROUPS$ like "%;100140;%" and also gave the $GROUPS$ like "%;100140;%" in menus. it is working showing all the values. gok's wrote: > > Environment ARServer 7.5 patch 4 > DB:2005 SQL > > I have created a simple active link for certain group like "XYZ" changes a > search menu values to read/write only > A.l > Display > Qualification:$GROUPS$ like "XYZ" > IfAction:Change Field > Read/Write mode > > it is working for the group but in the search menu there are no values are > showing up . The user's who are in this group are not "Adminstrators" > they are having Infra Change Manager,Task Manager,application level > permissions like that . > > can any one guide me am I missing any thing. > > Thanks > > -- View this message in context: http://old.nabble.com/Using-%24GROUPS%24-like-not-showing-data-in-search-men us.can-some-guide-me-in-right-direction-tp33476035p33491582.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Escalation trigger filters without modifying records?
Hi Brien What you are describing is definitely *not* a normalized data structure as you are storing and maintaining the linked data in your main form... but leaving that aside. The suggestion from Fred would work for small data volumes, but as soon as you are updating larger volumes you will have performance problems and hit the AR server filter limit, so assuming you still need the scheduled escalation to sync your data... Create your own Modified Date and Last Modified By fields and set values in these fields through a filter when the record is created or modified where $USER$ != "AR_ESCALATOR". Then in your form display your custom fields instead of the core fields. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL SaaS On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 10 February 2012 03:03 To: arslist@ARSLIST.ORG Subject: Re: Escalation trigger filters without modifying records? If your "normalization" happens on every save of the record then are you having to run thru them on a schedule to update them because something somewhere else changed? i.e. If you are setting a Name field in Form AAA on save, are you trying to keep that Name field in sync with a Name somewhere else (like on Form BBB)? I would look at trying to detect when the source of Name (Form BBB) is changed and force the related records (Form AAA) to update at that time. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Thursday, February 09, 2012 6:13 PM To: arslist@ARSLIST.ORG Subject: Escalation trigger filters without modifying records? I've got a lot of filters that do some "normalization" by setting some key fields via a lookup. This might be a bad idea, but I generally create escalations that do some tidying up-- they just blast through all the records and update a trigger field to trigger the modify filters. Having all the records "last modified by AR_ESCALATOR" is starting to irritate some of my colleagues, so I'd like to stop doing this. Any thoughts? I've tried several ways to get an escalation to trigger the modify actions without actually modifying the record-- without any success. I also definitely do not want to duplicate the code in the modify actions and copy them into the escalation. Thanks! Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Overlay and Applications
Hi Fred I agree, it is possible to build a fully-normalized data structure in Remedy, although it is not easy to do and is not 'encouraged' by the admin tool/dev studio. If you have a search menu on your form, your data structure is probably not normalized. For example, in Remedy to link a person (contact record) to an expenses record for instance, you would normally add a field to the Expenses record to store the contact name, and add a menu that queries the contact table to populate it. That is not normalized as it is storing the contact name in the expenses record. The 'normalized' Remedy version of this would be to store a foreign key for the contact record, and have an active link fire on display to pull back data from the contact record into display-only fields. So, in Remedy to normalize this simple structure you need to add both display-only fields and workflow to populate them. That's inefficient and a lot of extra effort. The more complicated your application the larger this overhead becomes and it quickly becomes unmanageable. In Mendix you define an association between the 2 entities (contact and expenses) and define it to be 1 to 1, 1 to many or many to many. You can then display any data from the contact record in your expenses form using the association without any additional workflow. The association is displayed as a drop-down menu or a pop-up select form as needed. (In the database the association is actually stored in a third table containing the foreign keys of the two records that are linked, but this is hidden from the developer and managed by the API). So in Remedy, you have to try really hard to normalize a data structure; in Mendix, the reverse is true and you would have to write extra code to de-normalize the structure. David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, January 13, 2012 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications One item I must question... Your statement about "fully-normalized data structure". I believe you are mixing the ITSM canned application versus the Action Request System. I have several applications in my pure custom AR System that are fully normalized. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Friday, January 13, 2012 7:23 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications Theo ARS is not the only rapid development platform. For example, take a look at this http://www.youtube.com/watch?v=FWUb_4XqHcw&feature=player_embedded This is Mendix (http://www.mendix.com) which is an example of the new breed of agile development tools. Source control, yes; PaaS, yes; SaaS, yes; Cloud or On-site deployment, yes... etc. Windows, Linux, yes; migrate between platforms, yes; proper permissions modelling, yes; scalable, yes ... I'm a good Remedy developer, but I can develop apps 2 or 3 times as quickly on this platform as I can in Remedy. We have a full ITSM suite written in both ARS and in Mendix - virtually identical functionality. Some things are easier in ARS, many more are easier in Mendix, and one of the things I really like about Mendix is that it has a fully-normalized data structure. Not scripts for workflow, but visual modeling, but with full version control. There are other platforms out there too - so if what you want is rapid and agile development tools, take a broader view of what's available in the Market, it's not just 3GLs Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.e-servicesuite.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Friday, January 13, 2012 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications John, Firstly, the 3/4 GL differentiation is important to appreciate in this regard, and therefore, relevant. The Action Request System platform *IS* a 4GL and as such it is not fair to do direct comparisons to functionality or ways of working that we find in 3GL environments such as Java, C, VB or even .Net. ARS allows someone with no programming background whatsoever, to create working, usable applications within a matter of hours. No 3GL does that. ARS just sits in a different niche of the market. Secondly, my open challenge still stands to any 3GL platform to develop a working functional and customisable client/serve
Re: Overlay and Applications
Theo ARS is not the only rapid development platform. For example, take a look at this http://www.youtube.com/watch?v=FWUb_4XqHcw&feature=player_embedded This is Mendix (http://www.mendix.com) which is an example of the new breed of agile development tools. Source control, yes; PaaS, yes; SaaS, yes; Cloud or On-site deployment, yes... etc. Windows, Linux, yes; migrate between platforms, yes; proper permissions modelling, yes; scalable, yes ... I'm a good Remedy developer, but I can develop apps 2 or 3 times as quickly on this platform as I can in Remedy. We have a full ITSM suite written in both ARS and in Mendix - virtually identical functionality. Some things are easier in ARS, many more are easier in Mendix, and one of the things I really like about Mendix is that it has a fully-normalized data structure. Not scripts for workflow, but visual modeling, but with full version control. There are other platforms out there too - so if what you want is rapid and agile development tools, take a broader view of what's available in the Market, it's not just 3GLs Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.e-servicesuite.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Friday, January 13, 2012 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications John, Firstly, the 3/4 GL differentiation is important to appreciate in this regard, and therefore, relevant. The Action Request System platform *IS* a 4GL and as such it is not fair to do direct comparisons to functionality or ways of working that we find in 3GL environments such as Java, C, VB or even .Net. ARS allows someone with no programming background whatsoever, to create working, usable applications within a matter of hours. No 3GL does that. ARS just sits in a different niche of the market. Secondly, my open challenge still stands to any 3GL platform to develop a working functional and customisable client/server workflow application from scratch, in less time than with ARS, that (to name only a few) a) can run on Windows, Linux and Unix and be migrated between all these within a matter of minutes b) has a native and web front-end capable of Query-by-Example or advanced search criteria c) is capable of full customisable application and data permission structures d) is capable of handling more than 200K records in all tables (meaning integration to a mainstream RDBMS and not using ODBC) e) is integrateable to other systems using an open API amongst about 19 (or more) other mechanisms. Even Java can try with EJB's... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Why ITIL is not standardize till now?
For a list of ITIL processes and toolsets take a look at http://www.pinkelephant.com/PinkVERIFY/ And follow the 4 links at the bottom of the page... there are many more products than the four you list. The pages list which ITIL processes each vendor is verified for David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Wednesday, September 28, 2011 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Hi Elry, Thanks for your response. I am doing research on it, my research topic is "Towards ITIL Processes Standardization". I want to study the processes of all companies(e.g. BMC Remedy, HP Openview, IBM Tivoli, and CA inc) which are using ITIL concepts. For BMC Remedy I have all processes of Incident Management, Problem Management, Change Management, Service Level Management, and Release Management. I don't have processes of HP Openview, IBM Tivoli, and CA inc. How can I get documents of processes? After studying all processes I can write something on my topic. Again thanks for your response and waiting for again response. Thanks & Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their "prime directive"; ergo, organizations like "Pink Elephant" and guidelines like "Pink Verify". Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, "IT (Amanullah Bashir Ahmed)" wrote: > Hi there, > I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? > > Thanks & Regards > > Amanullah > IT Enterprise Applications > > > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry > Sent: Monday, September 26, 2011 12:45 AM > To: arsl...@arslist.org > Subject: Re: Why ITIL is not standardize till now? > > To further add to that - check the following links see if they help... > > 1) Pink Verify Standards > > http://www.pinkelephant.com/pinkverify/ > > 2) OGC Standards > > http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx > > 3) BMC is gold level member of the OGC Standards. > > http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... > > On Sep 25, 7:25 am, Brian Pancia wrote: > > Look at ISO 2. This is pretty much the standard for ITIL. > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) > > Sent: Sunday, September 25, 2011 3:31 AM > > To: arsl...@arslist.org > > Subject: Why ITIL is not standardize till now? > > > ** > > > Hi, > > > Why ITIL is not standardize till now? > > > If we see IEEE, they have their standards but ITIL don't have. > > > Anybody knows about white paper on ITIL Standardization. Standards work > > best when they describe something in measureable terms that can be > > independently tested and verified. Standards define a definite output in > > unambiguous language to prevent miscommunications and misunderstandings. > > > Thanks & Regards > > > Amanullah > > > IT Enterprise Applications > > > DISCLAIMER:"This e-mail message including any of its attachments is intended > > solely for the addressee(s) and may contain privileged information. If you > > are not the addressee or you have received this email message in error, > > please notify the sender who will remove your details from its database. You > > are not authorized to read, copy, disseminate, distribute or use this e-mail > > message or any attachment to it in any manner and must delete the email and > > destroy any hard copies of it. Thi
Re: AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)
We've got a whole week of this to look forward to - roll on the 21st David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Sunday, August 14, 2011 10:24 PM To: arslist@ARSLIST.ORG Subject: Re: AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011) Am I the only one getting spammed by these? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of robert.2.k...@continental-corporation.com Sent: 14 August 2011 22:04 To: arslist@ARSLIST.ORG Subject: AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011) Ich bin bis 21.08.2011 abwesend. Support Issues: please contact your responsible Service Desk. Have a nice day. Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht "AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)" gesendet am 14.08.2011 22:04:10. Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während diese Person abwesend ist. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: AL Guide stalls on first Save but not on second
Hi James Note that the logs extract you include is showing the On Modify actions check - that is an update/save to an existing entry, not the saving of a New entry (that would be shown in the logs as On Create actions). To make sure the workflow fires when you save a new record, make sure that the active link that calls the guide is set to fire on both the Submit and Modify events. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> ITIL - SaaS - On Premise _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin, Dwayne - martinrd Sent: Thursday, January 13, 2011 3:54 PM To: arslist@ARSLIST.ORG Subject: AL Guide stalls on first Save but not on second Dear List, We have a Form that goes thru a rather lengthy process when saving an existing entry. It used to run thru to completion. But now it gets to an AL Guide and stops with the "Save" button still activated. The work log shows: Checking -- perform if actions 0: Call Guide Guide: --1-Stop active link processing - On Modify Exiting Guide : Stop active link processing - On Modify Workflow Trace Log - OFF None of the links in the guide fire. BUT if you click "Save" again all the links in the guide fire and the process runs to completion, with the "Save" button de-activated. So why would a process die at the beginning of a guide after the first save, but then work fine after the second save? It isn't because nothing has changed the second time. If you add some data to a field it still saves OK. Any ideas? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" <>
Re: Remedy 7.6 OOB Modify Web Service
Hi Kali Are you sure? That sounds unlikely. I don't have the application to look at, but let me guess. Are you using SoapUI or something similar to test the web service? If so, it generates a sample request for you and populates all the elements with a "?". You should replace these with your data, or delete them if not needed. These values are not generated by the published web service. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> ITIL - SaaS - On Premise _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Thursday, November 18, 2010 9:21 AM To: arslist@ARSLIST.ORG Subject: Remedy 7.6 OOB Modify Web Service Hi, We noticed that in the OOB Modify Web Services of ARS Server 7.6, if you don't specify a value, it defaults to "?", which then modifies the field values in the form to "?" even if you don't want to update that field. Is there a solution/workaround for this? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" <>
Re: DST and Escalations
Hi John To avoid these sort of issues with DST you should not schedule time sensitive escalations between 12 midnight and 2 AM. What actually happens in the Fall is that the time goes to 1 AM, then changes back to 12 midnight. So, Remedy's behavior was correct - it fired at 1 AM, then fired again at 1 AM - there were 2 x 1 AMs that day. Looking back from after the DST change, the first 1AM 'looks' like 12 midnight, but at the time it occurred it was 1 AM. To avoid this you need to schedule your escalation to run after 1 AM, for example 1:07 AM. There will never be more than one of those. but there could be none - see below. In the spring, the clocks go to 1AM, then jump to 2AM, so any escalations scheduled between 1 and 2 AM will be skipped. The solution is to schedule your escalations to occur before midnight or after 2 AM if this is a concern to you. That way there will always only be one occurrence per day. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> ITIL - SaaS - On Premise _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J Kovalcik Sent: Tuesday, November 16, 2010 8:20 PM To: arslist@ARSLIST.ORG Subject: DST and Escalations Listers, Just wanted to see if anyone is having these same issues. We have a Time escalation that runs every weekday at 1:00pm. This past week the escalation ran at 12:00 noon on Monday right after DST had changed. The next occurrence it ran at the proper time of 1:00pm. Any help would be appreciated. Thanks, John Kovalcik _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" <>
Re: Reset NextID
Sic transit gloria mundi. :-( David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Friday, September 17, 2010 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Reset NextID There was a form and few bits of a workflow that someone had posted on the developers community (remember the "Gallery"?) for finding and resetting the next ID. I don't remember who wrote it because it was created by "Demo". Does anyone want to claim the admin_NextID tool? --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, September 17, 2010 10:41 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Reset NextID ** ARschema table NextID field. -Original Message- From: Tommy Morris To: arslist Sent: Fri, Sep 17, 2010 10:39 am Subject: Reset NextID ** I cannot remember for the life of me, how do you reset the NextID numbers in Remedy 7.5? We are migrating from Remedy 5.5 to AR7.5 ITSM 7.6 and I need to bump the PR and PO numbers to start at current system number +1000. Tommy Morris RSTS Remedy Developer 817-415-6898 _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
Hi Shawn The Copy-to-New functionality is not intelligent - it does not know what fields you may or may not need clearing out to avoid problems with your application data. However, it is easy to add this intelligence by creating an active link that fires on the event Copy-to-New for each form that sets the appropriate fields to $NULL$. If these active links do not exist in the application you are using, you should put in an enhancement request. Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, July 23, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. David, I'm aware of that, however, the last time I tried to use Copy to New on something like an Incident from the Windows User Tool, it copied over some fields that it shouldn't have (I think a GUID or something) and it didn't work. It's been a while since I tried that, but at least it didn't used to work consistently for ITSM. I think that's why the "Copy Change" item exists in Change Management as well. Thanks, Shawn Pierson Remedy Developer | Southern Union _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Escalation or Filter
Hi Mark
There should be no difference. I would prefer to use the escalation to
trigger a filter to do the push, as that allows you to insert validation
workflow etc. if needed. However, in both cases all the activity takes
place on the escalation thread, so you cannot 'offload' activity to other
threads to improve performance.
HTH
David Sanders
Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/>
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Thursday, July 01, 2010 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Escalation or Filter
Hi All
>From a performance perspective which would be better?
Escalation on Form A set field and push fields to create a new record on
Form B
Escalation on Form A set field. Filter on Form A does the push fields to
create a new record on Form B.
ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Phone)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Stack Exchange Q&A site proposal: BMC Remedy AR System
ARSList, BMCDN. why on earth would we want another one? David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shardul Kulkarni Sent: Friday, June 25, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: Stack Exchange Q&A site proposal: BMC Remedy AR System Hi! I'm supporting a proposal to create a new Q&A website for BMC Remedy AR system experts/developers/administrators, ITSM experts, Remedy enthusiasts. It's built on the same software as stackoverflow.com, a hugely popular site where over seven million programmers help each other with difficult programming problems. On Stack Overflow the audience votes for the best answer, so the answer you want is usually right at the top, not on page five. I'm hoping that a site for BMC Remedy AR system experts/developers/administrators, ITSM experts, Remedy enthusiasts would have the same kind of network effect and turn into an amazing resource. The proposal process is going on here: http://area51.stackexchange.com/proposals/9783/bmc-remedy-ar-system?referrer =kj9-eNNi1JjWgagw76fBpg2 If you're interested in participating, go to that URL and click on the orange "Follow It!" button. Thanks, kshardul77. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Multiple Mail box configuration on 7.1 ARSystem
This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, June 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem That is not quite right. Multiple incoming mailboxes from any server(s) is fine, but only one active outgoing mailbox is supported ootb in 7.1. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra Sent: Thursday, June 10, 2010 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem You can have multiple outgoing mailbox active at any time residing on same mail server. Though one mail server (it means user account on mail server) is already configured with Email Engine, same mail server can be used to configure other user account. There is no restriction on configuring number of user account from same mail server(e.g. Exchange server). Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action > expressed in this E-mail do not necessarily reflect those of BMC Software, > Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, June 10, 2010 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Mail box configuration on 7.1 ARSystem Hi, I think that only one active outgoing mailbox can be active at any time if the Email Server Name are the same. Which it usually are. To fool the system, you can differentiate the configuration records with aliases. For example: mail.rrr.se mail 192.168.1.123 Or you can edit your local hosts file and add as many aliases you like. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Yogendra, > > > > Thanks a lot for the guidance . > > > > ___ > > > > RAVI CHANDRA . RAMAGIRI > Infrastructure Management Services Team > > System Administrator - Windows / Remedy > (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 > > * ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra > Sent: Thursday, June 10, 2010 11:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Multiple Mail box configuration on 7.1 ARSystem > > > > ** > > Yes, absolutely you can configure multiple outgoing mail boxes on BMC > Remedy > Email Engine 7.1, you just have to add configuration in "AR System Email > Mailbox Configuration" form. > > > > Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC > Remedy Email Engine" guide, chapter 3 - "Configuring mailboxes in the BMC > Remedy Email Engine" for detailed steps. > > > > Regards, > > Yogendra > > > > DISCLAIMER: The opinions, statements, and/or suggested courses of action > expressed in this E-mail do not necessarily reflect those of BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Ramagiri > Sent: Wednesday, June 09, 2010 8:30 PM > To: arslist@ARSLIST.ORG > Subject: Multiple Mail box configuration on 7.1 ARSystem > > > > ** > > Hi All, > > > > Please can anybody tell me , is it possible to configure multiple > outgoing mail box in Remedy 7.1. > > > > RAVI CHANDRA . RAMAGIRI > Infrastructure Management Services Team > > System Administrator - Windows / Remedy > (O) +91 40 4455
Re: Dialog View Type
Hi Enslin The way to do this is to create an active link that opens the display-only form as a dialog, then put that active link in an active link guide, and set the active link guide as an entry point. HTH David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Wednesday, June 09, 2010 10:33 AM To: arslist@ARSLIST.ORG Subject: Dialog View Type Hi Everyone Is it possible to open a Display-Only Form in a Dialog Window Type view from the standard Home Page? We are using ARS 7.1 Once the employee click on the link from the homepage, a small pop-up window must appear and depending on the button selected a active link will then open the relevant form using window open action etc. I want this to work in the user tool and the web. I did create a Display-Only Form with two buttons and three fields, positioned it all top left corner. In Form properties I enabled the Entry-Point Now this will just open the windows in a big/normal screen and not the dialog pop-up view. Any help will be appreciated. Regards Enslin _ This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer <http://www.mweb.co.za/disclaimer> - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Admin tool crashing
Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: "Pruitt, Christopher (Bank of America Account)" Date: Tue, 16 Mar 2010 15:06:40 To: Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists "I am on the wrong server", which I can see how that is even possible since I am only logged on to one server or "no object by that name exists", well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com<mailto:mary.jo...@hp.com> www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediatel
Re: Table Looping Oddity....
Hi Lisa I think your problem is table refreshes. You have 2 choices - either do not perform a table refresh on the table until the looping guide has completed, then perform your table refresh afterwards Or, perform a table refresh as part of the workflow, but set the row selected to the first row in the table with a set fields action. I think what is currently happening is that you delete row one, refresh the table field which moves row 2 up to row one, then the table loop moves on to row 2, so the current row 1 (which started as 2) never gets processed, etc. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, March 01, 2010 9:39 PM To: arslist@ARSLIST.ORG Subject: Table Looping Oddity ARS 7.1 P7 Windows 2003 Oracle 10g I have the most oddest table looping problem and I'm going cross eyed looking through all of the workflow logs to see what's wrong (and I can't find anything). If anyone has an AH HA, would you let me know? I have 2 tables. The first one I have a list of records and the table loop (on a button action) simply sets some fields and pushes them to another form (using an Active Link Guide). I have a 2nd table that does the same thing (different button) that sets some fields and pushes them to another form also using and Active Link Guide. The only real difference between the two tables is that when an "action" happens on the records of the second table, the status of that record is changed and the record gets "deleted" off of the table via the table query. What happens is the table loop on the 2nd table is only doing half the records. So if I have a table of 100 records, it will loop through every record, but only set the fields of half of them (50). If you push the button again, it will loop through every record on the table (which is 50 now) but only set fields for 25, and so on and so one until you only have one record left and you have to hit the button to do the last record. When I look at the workflow, I see that halfway through the table loop it just sets the fields to blank and then nothing happens because the push does not happen. It's so weird! Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
Hi Chris
Mid-Tier 7.5 patch 004 - am seeing problems where it will not render complex
forms but just gives a display of 'code' on a yellow background like
\n\n\n\n\n\n"),
4));highlight=false;;highlight=true;;F(799500148).S((F(93570).G()));high
light=false;;ARACTExitGuide(0);}} function ARAL582(){if
((EQ(F(1070006).G(), new CharType("Dialog"))) || (EQ(ARKWGetByIdx(10),
new CharType("DIALOG" && (NE(F(700535013).G(), Null))) &&
(EQ(F(700535012).G(), new CharType("ABC:AssetWarranty" &&
(NE(F(700500052).G(), Null))) && (EQ(F(700500059).G(), new
CharType("Alert"{var fq0_1 = new
FieldList();fq0_1.AddField(2,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_
1.AddField(4,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_1.AddField(7,(ne
w
EnumType(0)).ConvertForPushFields(6,{el:{0:"New",1:"Triggered"}}));fq0_1.Add
Field(8,(F(700535002).GP()).ConvertForPushFields(4));fq0_1.AddField(70003151
3,(new
Etc. - 524k worth of this.
So far, I have not seen any similar problems with the User Tool, even with
embedded flash files.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email <mailto:david.sand...@westoverconsulting.co.uk>
david.sand...@westoverconsulting.co.uk
web <http://www.westoverconsulting.co.uk/>
http://www.westoverconsulting.co.uk
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, February 17, 2010 1:14 AM
To: arslist@ARSLIST.ORG
Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
We started seeing very intermittent problems with the User Tool not
responding while testing 7.5.00.003a, mainly with the Incident Console and
form. This may have coincided with the recent update of Adobe Flash Player,
as well. It became a problem across the board after we installed
7.5.00.004.
Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash
Player, and it loaded ALL consoles, no problem. As SOON as I updated it to
patch 004, it would hang immediately on Incident, Problem, Asset, CMDB,
sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval,
RKM (anything NOT part of ITSM) without hanging - these have never been
prone to hanging in any version. Updating the server to 7.5.00.004 from 003
did not help. It even hangs on the User Tool that is locally installed on
the AR Server. which doesn't even have Flash installed.
Anyone else seeing similar issues?
We have seen the problem with clients on:
XP Pro Sp3
Vista Ultimate Sp2
Windows 7 Ultimate
Windows Server 2003 Ent x64 Sp2
Windows Server 2008 R2 Ent x64
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Big fan of Remedy Developer Studio?
Joe AFAIK, all Remedy apps can only use a 32-bit JVM currently. I have tried loading Dev Studio on a 64-bit server with loads of memory - same issue. Remedy Admin tool (also 32-bit) handles the def files with no problems. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? David, That's the best you could do then.. Have you tried installing the client on a machine that may have more available memory so you could use a bigger java heap? I'm assuming you may have exhausted this option too.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of David Sanders Sent: Tuesday, February 02, 2010 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? ** The java heap size is already increased to the maximum that will run - and this error still occurs with large def files. Hence my question to David Easter last month about whether the next version of Dev Studio will be able to use a 64 bit JVM. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? David, Increase the memory allocated for java for the tool. That should take care of out of memory errors.. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Big fan of Remedy Developer Studio?
The java heap size is already increased to the maximum that will run - and this error still occurs with large def files. Hence my question to David Easter last month about whether the next version of Dev Studio will be able to use a 64 bit JVM. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, February 02, 2010 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Big fan of Remedy Developer Studio? David, Increase the memory allocated for java for the tool. That should take care of out of memory errors.. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Big fan of Remedy Developer Studio?
Dev Studio?? Every time you try to import or export a large def file or application. And where is the "Running Eclipse" section of the read me file? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Terje Moglestue Sent: 02 February 2010 17:33 To: arslist@ARSLIST.ORG Subject: Big fan of Remedy Developer Studio? I can not make up my mind if I like it or not! I am sorry if this has been debated up and down in the past on the arslist? I find it quicker, faster and more effective to work within the old Remedy Administrator. There is some nice functionality within Remedy Developer Studio but in general everything takes longer time. Well - my fingers are more used to the Admin tool. Even so - I got better control and things are done quicker the "old fashion way". It might be the displays! At home I got two 24" displays. At work I am only given one 17". Working in the Studio is more fun then - it almost requires some big screens to work with. Still - my preferred tool is Remedy Admin. Am I the only one who finds the transition to the Studio difficult? It is making the ARS platform more up-to-date but I think the Studio got a good way to go before it provides a good development environment. All the best Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 271.1.1/2662 - Release Date: 02/02/10 07:35:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Help with parsing
LTRIM . David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 10:34 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing Tim, You mean you need all text after the occurrence of the first - (hyphen character) If so your function would look somewhat like (assuming that a field called zfield contains that text) LPAD(SUBSTR($zfield$, STRSTR($zfield$, "-")+1 )) You do not need the second parameter for SUBSTR as you want it get everything after "-". LPAD is added for an extra measure to remove all trailing blank spaces.. Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, January 29, 2010 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** I want test123, but could be anything, I want everything after the - From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 29, 2010 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Help with parsing ** Tim, Do you mean you wanted to pick out only the string "123" from the whole string "This is a test of parsing - test123" If so you can do that by a nested function use of SUBSTR with STRSTR.. How you use it purely depends on what really would be the contents of the entire dataset and what you need to pick out.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tim Rondeau Sent: Friday, January 29, 2010 4:31 PM To: arslist@ARSLIST.ORG Subject: Help with parsing ** Hi All, Cant think today? Trying to do some parsing, basically say I have the following line: This is a test of parsing - test123 I want to parse out only the 123 Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier
Hi David More interestingly, does this mean that Dev Studio, Mid-Tier and email will use a 64-bit JVM? The memory limitations on the current Developer Studio are very frustrating when trying to handle large def files. TIA David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, January 18, 2010 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier Customers using a 64-bit Windows desktop operating system (e.g. XP, Windows 7, Vista) should expect to use the web client. There are currently no plans that I am aware of to port the Remedy User client to run natively on a 64-bit based windows desktop operating system. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mac Rhoades Sent: Monday, January 18, 2010 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier ** Doug, David, We will eventually be going to 64 bit Windows operating system. Will the windows user tool be enhanced for that with the next release? Mac Rhoades "Mueller, Doug" Sent by: "Action Request System discussion list(ARSList)" 01/18/2010 01:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: DST Issues
Hi Lisa This is the Remedy equivalent of relativity theory. What date/time you see depends upon your current date/time as far as DST is concerned. Let me try to explain. Dates in Remedy are stored as epoch time - the number of seconds since 12AM 1/1/1970 GMT. When you set your regional settings, you are identifying an offset from GMT that the client uses to display the date/time in your current timezone. When DST kicks in, effectively, your offset from GMT is changed by one hour. For example, you might now be 7 hours behind GMT instead of 8 hours behind. All dates are then displayed in the new timezone offset. When you look at date/times in the future, you are looking at them from your current timezone offset, so dates after DST kicks in will appear one hour out. Later in the year, these dates will be displayed correctly, but dates from before the DST change will be displayed one hour out the other way. The Remedy client makes no attempt to apply a different timezone offset to past or future dates when it displays them - it always uses the current defined offset. So, in other words, I think your date/time calculations are correct, and by the time you get to May or August, those times will be displayed correctly. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lisakemes Sent: 07 January 2010 21:55 To: arslist@ARSLIST.ORG Subject: Re: DST Issues Not sure if this is the same thing (we are NOT dealing with Business Time in this scenario), but wanted to see what people were doing in this situation. I have an On Call System that allows the user to create multiple records if they are on call every XX number of days. So if someone were to type in a Start Date of 2/2/2010 12:00:00 AM and an End Date of 2/3/2010 12:00:00 AM and add multiple records every 100 days for 3 times, I get: Start 2/2/2010 12:00:00 AM End 2/3/2010 12:00:00 AM Start 5/13/2010 1:00:00 AM End 5/14/2010 1:00:00 AM Start 8/21/2010 1:00:00 AM End 8/22/2010 1:00:00 AM Start 11/29/2010 12:00:00 AM End 11/30/2010 12:00:00 AM (I'm adding 60 * 60) * 24) * $Day Interval$) * $IntervalCounter$) to the Start Date and End Date) We understand WHY this happens, but wondering what people do about this? Once March 14th rolls around, the times in May and August will still be 1:00:00 AM correct? (the customer wants 12:00:00 AM) I checked the database (hoping that in the DB it was correct and the it was only displaying in the client differently) but the Database is also showing these dates and times. We are thinking about creating a separate table to clarify DST Dates and Times and if a date falls on a certain date and time, subtracting or adding an hour to the Start Date or End Date. UGH! --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Custom application upgrade ARS 4.3 to 7.5 on AIX
As far as I know, run macros still work in all versions of ARS and it is still an option when adding actions in active links in DevStudio. One bit of functionality that was changed somewhere between v4 and v7.5 was the Window Open functionality that was split into Window Open/Window Loaded. You may need to examine all active links with Window Open firing conditions to see whether they should be changed to Window Loaded, or both conditions. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barb Wagner Sent: 08 January 2010 13:41 To: arslist@ARSLIST.ORG Subject: Re: Custom application upgrade ARS 4.3 to 7.5 on AIX One workflow area that .. might not work anymore ... in one of the older versions you could execute Macros via workflow - that was removed ... in one version or another (maybe this is REALLY old like v3) Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com Inactive hide details for Axton ---01/07/2010 09:51:05 PM---** Some things are going to cause you problems. In the old versionsAxton ---01/07/2010 09:51:05 PM---** Some things are going to cause you problems. In the old versions you could have core fields on display only forms. In late Axton Sent by: "Action Request System discussion list(ARSList)" 01/07/2010 09:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Custom application upgrade ARS 4.3 to 7.5 on AIX ** Some things are going to cause you problems. In the old versions you could have core fields on display only forms. In later versions you can not. There are probably a few other things that could cause you problems too, but I don't remember anything else. On Thu, Jan 7, 2010 at 9:16 PM, remedydon < <mailto:mrohinikanth2...@gmail.com> mrohinikanth2...@gmail.com> wrote: Hi folks, Our client is planning to upgrade a custom application from 4. 3 to 7.5 on AIX platform with Oracle database. If we export the def files from v 4.3 and import them into 7.5 can we view the application as is in the newer version ? Will all the workflow work as it used to work ? or Is there a need to rebuild the whole application in the new version? Did you implement this before on any other platform other than AIX ? If yes, did you face any potential issues ? this might sound pretty silly question but haven't done this before. Appreciate your response. RD -- View this message in context: <http://old.nabble.com/Custom-application-upgrade-ARS-4.3-to-7.5-on-AIX-tp27 070839p27070839.html> http://old.nabble.com/Custom-application-upgrade-ARS-4.3-to-7.5-on-AIX-tp270 70839p27070839.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org/> www.arslist.org Platinum <mailto:sponsor%3armisoluti...@verizon.net> Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <><><>
Re: Quick Links on the Home page 7.5
Hi Kevin Here's the equivalent in Developer Studio. Open up Applications under the All Objects link (not the separate Applications link), then double-click the Application - it contains a section for Access Points as shown in the attached image. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, December 31, 2009 5:50 PM To: arslist@ARSLIST.ORG Subject: Re: Quick Links on the Home page 7.5 ** I am on the developer tool 7.5 that does not work. On Thu, Dec 31, 2009 at 12:11 PM, David Sanders wrote: ** Hi Kevin Select the Application object in the admin tool and right-click to bring up properties. Then look on the Access Points tab - this should list all the AL Guides that ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Quick Links on the Home page 7.5
Hi Kevin Select the Application object in the admin tool and right-click to bring up properties. Then look on the Access Points tab - this should list all the AL Guides that have entry points. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, December 31, 2009 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Quick Links on the Home page 7.5 ** For the life of my I cannot find anything. I cannot see any AL guide that fires from the home page On Thu, Dec 31, 2009 at 11:22 AM, Kevin Begosh wrote: When I turned on AL logging I did not see a AL guide firing. I am looking at the AL guides to see if I can find one that fits. On Thu, Dec 31, 2009 at 10:57 AM, Raido Oja wrote: ** Kevin, The entry point could be coming from and active link guide as well and I believe this was the case for Approval Central. Cheers Raido On Thu, Dec 31, 2009 at 2:34 PM, Kevin Begosh wrote: ** List, I am trying to remove the quick links Approval Central on the Home Page for ITSM, ARS 7.5. For the life of me I cannot find where it is set to display there. The Approval Central form does not have any entry points on the properties of the form. I do not see any entry points in the views of the Approval Central form either. looked to see if maybe the approval central application had an entry point and I did not see any either. Does anyone know where the entry point for aproval central is set? ARS 7.5, ITSM 7.5 Windows 2003 -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Kevin Begosh -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Developer Studio error...
Hi Richard I have not found any documentation relating to this, but just poked around and tries changing settings. I think the Decompression error is still memory-related. See if you can increase the heap size some more and try again. If you increase it too much, Dev Studio will eventually not launch - at that point you know you have increased it to a larger value than the available memory, so you need to reduce it again. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, December 15, 2009 5:46 PM To: arslist@ARSLIST.ORG Subject: FW: Developer Studio error... Thanks! Tried it and now get a new error message Cannot export to the file. Error (160): Decompression has failed. Code 5190 Where did you find the information on the ini file values? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, December 15, 2009 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio error... ** Hi Richard Have you tried increasing the Java heap size for Developer Studio? Go to the devstudio.ini file in the install directory (something like C:\Program Files\BMC Software\ARSystem\DeveloperStudio\devstudio.ini) and increase the max memory allocated. -vmargs -Xms128m -Xmx1024m <-- this is the value to increase You must keep the memory to a proportion (~70%) of the free memory available, so increase it by small amounts. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Developer Studio error...
Hi Richard Have you tried increasing the Java heap size for Developer Studio? Go to the devstudio.ini file in the install directory (something like C:\Program Files\BMC Software\ARSystem\DeveloperStudio\devstudio.ini) and increase the max memory allocated. -vmargs -Xms128m -Xmx1024m <-- this is the value to increase You must keep the memory to a proportion (~70%) of the free memory available, so increase it by small amounts. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, December 15, 2009 4:33 PM To: arslist@ARSLIST.ORG Subject: Developer Studio error... We've used the developer studio to export defs but are now seeing an error about being out of memory. The log file contains this: !ENTRY org.eclipse.core.jobs 4 2 2009-12-15 11:17:53.328 !MESSAGE An internal error occurred during: "Export Objects". !STACK 0 java.lang.OutOfMemoryError: Java heap space at java.util.Arrays.copyOf(Unknown Source) at java.lang.AbstractStringBuilder.expandCapacity(Unknown Source) The 7.5 Developer Studio intro manual has almost nothing on export/errors/memory/etc. We are at 7.5 patch 1. We've not seen any other errors. Both the app and the web server were restarted. The error message says to look in the "read me" file but there was no read me file in the zip file with the product or in the 7.5 documentation zip that we could find. Any help as to where to go to find out about this error would be appreciated. Thanks!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Am I not understanding auditing?
Hi Alan Attached is an earlier posting to the arslist that gives an alternative to creating your stack of filters. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of R. Alan Monroe Sent: Friday, December 04, 2009 1:41 AM To: arslist@ARSLIST.ORG Subject: Re: Am I not understanding auditing? > No, you're not missing anything. I completely agree with you; it's a > bit lacking in its current implementation. I think it would be much > more useful if auditing included both the old and the new value. > However the auditing as it is currently designed only records the > new value. You would have to get the previous value by finding when > it was set to the previous value in a prior log entry. Oh well, back to writing a giant stack of filters, then. Alan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" --- Begin Message --- Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net <http://www.buoyantsolutions.net/> under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" --- End Message ---
Re: fields orderer in emails notifications
Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, December 02, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications I restarted both the server and the email engine ... still the same ... Carey Matthew Black wrote: > Siriche, > > I do not know that I have ever seen this in the docs... So I am > guessing at this... > > But maybe the Email Engine needs to be restarted after the view was > added to the form? > Maybe ( just maybe ) the Email Engine has a cache of the form that > does not include the view and it is not refreshing it's cache? > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Push Field Question
Or just push the TR.Diary value David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Wednesday, December 02, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Push Field Question Mark, It has been a while since I looked at this specific detail of how ARS work flow deals with diary fields. So I am working from memory and it is a bit crusty... I think If the user updates the field with a new entry then only the new entry is sent in the Push action. If the user does NOT update the field then the whole field's contents are sent. And I vaguely think that there may also be differenece in how Active Links vs Filters deal with this condition too. ( AKA: Maybe the above logic was for Active Links and not filters? ) And you may even find difference in specific versions/patches over the years too. As others have suggested, I think the best way to control this is to capture the data in a separate field and have work flow append it to the Diary field when necessary. That design approach will allow you to be able to maintain an independent control over just the new content as part of the transaction. However, if you are designing around how an ARS Diary field works, then maybe it is time to stop using them? (Like BMC appears to have done in the latest versions of their applications.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 1, 2009 at 3:21 PM, Brittain, Mark wrote: > ** > HI All, > > I have a case were there is a filter that does a push field on submit/modify > that includes the entry from a diary field. The problem is the entire diary > field is being pushed when all I want is the latest update. Is there away to > do that? > > Thanks > Mark > > > Mark Brittain > Remedy Developer > NaviSite > mbritt...@navisite.com > (315) 453-2912 x5418 (Phone) > (315) 317.2897 (Cell) > Reduce Cost of IT with Managed Hosting and Application Services from > NaviSite. > Visit www.NaviSite.com Today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Validating Remedy Passwords
Hi Rick I guess the API handles any encryption needed for you. Here is a simple form using a regular field to confirm the password. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Hara, Jim Sent: Sunday, November 22, 2009 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Validating Remedy Passwords Hi, Rick, How did you do it? I think I did that once but had to resort to sql for the compare, since the api protects field 102 from being decrypted or compared or read or something. Jim. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, November 20, 2009 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Validating Remedy Passwords ** Thanks, Dave. I do have it working now, in an Active Link, using field 102. If I use an unencrypted field (i.e. NOT 102), does the API do the encryption before it does the comparison? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ConfirmPassword.def Description: Binary data
Re: Validating Remedy Passwords
Hi Rick I use this process in active links with no problem (with a regular field ID, not 102). I dont know about CTM:People, but it confirms that the password entered matches the current users Remedy password, whether that be stored in the User form or authenticated via AD. You can only test it using YOUR password. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, November 19, 2009 6:57 PM To: arslist@ARSLIST.ORG Subject: Re: Validating Remedy Passwords ** I'm not firing it on Submit, though, Jarl. I am firing it on Return, which is exclusively an Active Link action. I could piggyback a Submit action onto that, but I don't see how that would make any difference. BTW, I am using ARS 7.0.1 p7, with ITSM 7.0.3 p7. Rick On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng wrote: There is no problem running filter on submit on a display-only form. (You may also combine this with the service action if your on a never version) -- Jarl 2009/11/19 Rick Cook : > ** > > I have a process in which I want the user to enter their Remedy password to > validate their participation. A dialog pops up, the user enters their > password in it and clicks OK, and if the password matches that in > CTM:People, it goes forward. If not, the dialog stays open until they get it > right or click the Close button. > > > > I have tried comparing the password fields in workflow, and for various > reasons, it fails. I also tried copying the password values into regular > character fields and comparing those, but that, too, fails. > > > > Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password ID>', (using both field 102 and a regular character field) in a Set Fields > to an integer field, but though that doesnt error, it always returns a zero > (fail) value when I run it in an Active Link, which I have to do because I > am running this from a Display-Only form as a Dialog. > > > > Can anyone point to what I am missing to make this work? > > > > Rick > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Client Tool can't connect to ARServer 7.5
Sorry - my bad. Thought you were NOT using portmapper. The other response from Danny gives correct guidance David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, October 13, 2009 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Client Tool can't connect to ARServer 7.5 Hi Kali Take a look at the ar.cfg in the server install/conf directory. That should show which port the server is configured to use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, October 13, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Client Tool can't connect to ARServer 7.5 Hi, We just installed ARS Server 7.5 on a Windows Server 2008. We installed it to use Portmapper, but when trying to login using User Tool, we get: Error [90] Cannot establish a network connection to the AR System server We are able to ping the server from the local computer so there's a connection between the comp and the server. Since we are using Portmapper, is there a way to find out which port ARServer is listening to? I tried to run netstat -a on the server but it gave a lot of results and i don't know which port is actually being used by ARServer. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Client Tool can't connect to ARServer 7.5
Hi Kali Take a look at the ar.cfg in the server install/conf directory. That should show which port the server is configured to use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, October 13, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Client Tool can't connect to ARServer 7.5 Hi, We just installed ARS Server 7.5 on a Windows Server 2008. We installed it to use Portmapper, but when trying to login using User Tool, we get: Error [90] Cannot establish a network connection to the AR System server We are able to ping the server from the local computer so there's a connection between the comp and the server. Since we are using Portmapper, is there a way to find out which port ARServer is listening to? I tried to run netstat -a on the server but it gave a lot of results and i don't know which port is actually being used by ARServer. Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Real to Integer Comparisons
Hi Alex You could add a new integer field to your form, and add a filter with a Set Fields action to set the value of SequenceNumber to the new integer field. This field will then always contain just the whole number part of your sequencing number. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alexander Straph Sent: Saturday, October 10, 2009 12:00 AM To: arslist@ARSLIST.ORG Subject: Real to Integer Comparisons Hi. The client has a set up where they have a field called SequenceNumber. This field is a decimal number set to a precision of 2. The reason for this is because they have "subsequence numbers", that is it goes like 1, 2, 3, 3.1, 3.2, 3.3, 4. The entries are being grouped by whole number, that is 3, 3.1, 3.2, 3.3 would belong to one group. But how to check for such numbers? One idea that I floated was to use the TRUNC function to get the numbers to round down. Then compare the sequence numbers against the truncated number, if they are between the truncated number and the number + 1, then that is a record that you're looking for. The problem that I have is that such a comparison is likely to trigger a type mismatch error. Comparing a real to an integer is not supported in any ARS, is it (I'm using 6.3)? Anybody got any ideas on how to do this? __ Looking for the perfect gift? Give the gift of Flickr! http://www.flickr.com/gift/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: List of Mid-Tier 7.5 shortcomings
- Limit on the size of the global fields buffer that can be accessed in MT David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 6:25 PM To: arslist@ARSLIST.ORG Subject: List of Mid-Tier 7.5 shortcomings Let's compile the current shortcomings of the mid-tier 7.5, and the reasons why heads-down Remedy users still use the Remedy User Tool RUT): - Speed (yes, the RUT is still faster; blame it on IE 7.0, but that is still a fact) - Issues with the Internet Explorer cache - Mid-Tier pre-caching is buggy and too complex (you need to specify several user profiles and forms) - Browser time-out issue and need to re-login. - Browser windows freezing or hung - Exporting data - ODBC connections - Recent searches and my searches - Recently opened forms and recently saved requests - Ability to create shortcuts in the desktop for forms, searches and individual tickets - Ability to email individual shortcuts to forms, searches and individual tickets - Multiple browser windows. This can be alleviated with tabbing, but still an issue - Need for the Remedy admin to properly save forms so that pop-ups are properly sized - Ease of workflow logging with the User Tool (this is for the developer/admin to troubleshoot) - Ease of data entry with the option "Keep Previous Field Values on New" Anybody please feel free to add to this list. BMC had to address this issues before users stop using the Remedy User Tool. Otherwise, a lot customers will simply not upgrade past ARS 8.0/ITSM 8.0. -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Deploying forms
Hi Victor The way I normally do this is to import the form to the destination server. Then open the application properties (right-click and select properties) and add the new form to the application. Then import the form a second time, and this time the permissions will be correctly retained. If you have an orphaned form you can perform the same operation if you have it as part of the application on a second server so you can export a def with the correct permissions. Otherwise you need to add it to the application, then manually set the permissions. To make this easier, open the application object and set the default permissions you want, then for each field on the form you can just click the Set Defaults button. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: Friday, September 25, 2009 7:37 PM To: arslist@ARSLIST.ORG Subject: Deploying forms Hello listers, I'm unable to find this information in Remedy manuals. I just modified some forms that are part of a deployed application on my development environment. I need to deployed these forms to the production environment without losing the roles permission attached (I do not want to do the same thing on production server). How can one do this? Also can I (and how) attach a lose form to a deployed application so that the defined roles are applied? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Windows Dialog Box for filename?
Hi Koray Here is a sample dialog form that uses OLE to get a file name and path - of course, this will only work in the User tool, not the Mid-Tier HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Wednesday, September 02, 2009 2:52 PM To: arslist@ARSLIST.ORG Subject: Windows Dialog Box for filename? I really needed that property.. Well then, can I show a Windows Dialog Box to the user to locate for example a file and write the selected file's path and filename to a character field? Koray. On Sep 2, 4:23 pm, LJ Longwing wrote: > Nope, other than upgrading to 7.1 > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of koray > Sent: Wednesday, September 02, 2009 6:19 AM > To: arsl...@arslist.org > Subject: Right-click context menu for tables? > > Dear List, > > Is there any way to add right-click (contextual menu) items for a table in > 6.3? > > Regards, > > Koray. > > ___ _ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" xxGetFile.def Description: Binary data
Re: Pre-fetch Configuration
Hi Christie Have you restarted Tomcat after flushing the cache? If you restart Tomcat and run performance monitor, you should see a high level of activity for a few minutes while the cache is rebuilt. If you do not restart Tomcat, the chache for each form is only built when it is accessed for the first time (the same as if you have no prefetch configured). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, August 04, 2009 6:40 PM To: arslist@ARSLIST.ORG Subject: Pre-fetch Configuration Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to be doing anything. On the Mid Tier Config / Cache Setting page I have (where ... is other form names) http://www.bmc.com/remedy/midtier/midtier> http://www.bmc.com/remedy/midtier/midtier";> appadmin en_US ssoremdev1v AP:Alternate ... Home Page Yet, when I press the Flush Cache button and then log onto the server the system still has to load each page. What am I missing? Thanks! ARS/Midtier 7.1 p 6 ITSM 7.0.3 p 9 Windows IIS / Tomcat MS SQL 2005 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst <mailto:cparge...@lhs.org> cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: how to catch the last modified field
Yes David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 13, 2009 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: how to catch the last modified field Does it use the function Copy-Field-Value or something similar? I remember using that to do something similar a few projects ago where I had a data configuration defined to pick fields that could be audited by filters that looped over the configured fields.. Joe _____ From: David Sanders To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 1:08:23 PM Subject: Re: how to catch the last modified field ** Serouche If you need this to be flexible and define what field data to audit through data configuration, take a look at this post: http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049 or download sample from here: http://www.westoverconsulting.co.uk/utilitiesAudit.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Monday, July 13, 2009 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: how to catch the last modified field hi, of course I was meaning the content of the field changed by a user. Actually I have only few fields which could be affected. So it could be worth to investigate your solution. What do mean by OTB audit functionality? Is it something in Sybase? Tkx serouche Joe DeSouza wrote: ** Serouche, By saying last updated field do you mean a field whose definition has been updated last by a developer? Or are you talking of the contents of a field in a record updated by a user? If you mean choice 2, and you have tons of fields in that form, there is practically no way of doing this without making it a very expensive operation where you store information for time for each field updated in another form via push field options after doing a transactional check on data.. It won't be the brightest of things you might attempt to do.. Another alternative is auditing each field using the OTB audit functionality - expensive process too. If its definitions you are looking for where an administrator may have made changes to the field, this can be found in the fields table in the ARSystem database. Cheers Joe _ From: Remedy Maniac <mailto:remedy.man...@googlemail.com> To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 4:36:45 AM Subject: how to catch the last modified field dear listers, I am not running ITSM. Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3 We are in the process of upgrade. By the time being, I have the following concern: - on a webpage where I see my tickets, I have several fields such as Problem description, Short description, Worklog, Resolution. It's a pity because I don't see the content of the fields. I need to click on the edit icon to display the pop-up window which gives me the content of the field. Now what I would like is to catch somehow, which field has been updated last. So I could maybe display this info in a way or another. So I will go straight to that field. Instead of looking field after field which one has the most updated info. Any help/idea/suggestiongs? Serouche _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: how to catch the last modified field
Serouche If you need this to be flexible and define what field data to audit through data configuration, take a look at this post: http://www.nabble.com/WWRUG09-Update-091309-to23021115.html#a23063049 or download sample from here: http://www.westoverconsulting.co.uk/utilitiesAudit.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Monday, July 13, 2009 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: how to catch the last modified field hi, of course I was meaning the content of the field changed by a user. Actually I have only few fields which could be affected. So it could be worth to investigate your solution. What do mean by OTB audit functionality? Is it something in Sybase? Tkx serouche Joe DeSouza wrote: ** Serouche, By saying last updated field do you mean a field whose definition has been updated last by a developer? Or are you talking of the contents of a field in a record updated by a user? If you mean choice 2, and you have tons of fields in that form, there is practically no way of doing this without making it a very expensive operation where you store information for time for each field updated in another form via push field options after doing a transactional check on data.. It won't be the brightest of things you might attempt to do.. Another alternative is auditing each field using the OTB audit functionality - expensive process too. If its definitions you are looking for where an administrator may have made changes to the field, this can be found in the fields table in the ARSystem database. Cheers Joe _ From: Remedy Maniac <mailto:remedy.man...@googlemail.com> To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 4:36:45 AM Subject: how to catch the last modified field dear listers, I am not running ITSM. Only ARSystem version 6.01 with Sybase 12.5.3 and the mid-tiers 6.3 We are in the process of upgrade. By the time being, I have the following concern: - on a webpage where I see my tickets, I have several fields such as Problem description, Short description, Worklog, Resolution. It's a pity because I don't see the content of the fields. I need to click on the edit icon to display the pop-up window which gives me the content of the field. Now what I would like is to catch somehow, which field has been updated last. So I could maybe display this info in a way or another. So I will go straight to that field. Instead of looking field after field which one has the most updated info. Any help/idea/suggestiongs? Serouche _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Push Fields Filter in Table Loop
Filter phasing... You need to commit the push immediately, or they get deferred to the end when they will all use the values in your last row. Use `! naming convention HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, July 08, 2009 9:55 PM To: arslist@ARSLIST.ORG Subject: Push Fields Filter in Table Loop Hi All, ARS 7.1 P6 So, here's another things that is leaving me completely befuddled. I have a filter guide that loops over a table and that only has a single filter in it. The filter simply pushes the values from the columns in the table to another form. Sounds simple, except that it's not working as expected. It properly loops over each of the records (or at least, the filter gets called the same number of times that there are records in the table), however it only pushes the values for the last row in the table and does it for each row in the table. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Mid Tier running very slow
Hi Raj Take a look at the Tomcat stdoutxxx.log. I've seen this before when Tomcat runs out of memory. If this is the case you'll have out of memory errors in the log. The fix is to increase the size of the Java memory pool that Tomcat uses. Run tomcat5w.exe in your tomcat install/bin directory and set the memory sizes to use on the Java tab. Don't pick a ridiculously high number - the max is a proportion of the free memory on the VM, and if you set it too high it won't run. Assuming you haven't set it before, try a min of 512 and a max of 1024 to start with, or perhaps a max of 1536. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Tuesday, June 30, 2009 4:47 PM To: arslist@ARSLIST.ORG Subject: Mid Tier running very slow Hello all, We have our mid tier on a virtual server. Last week, it was working fine and fast. But all of a sudden this week, it has become pretty slow. when i type in the url, then the mid tier login page loads but once i enter usename and password , it says loading userdata.js at the bottom of the page but the page never loads . Where should i look what is wrong with Mid Tier ? Although I did install mid tier on main test system as well, and it works fast and everthing seems fine. I looked in the mid tier logs by going into the webserver system , at the end of the log file it says Reaping Cache Groups. Please advice what should i do to make it work faster. regards, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Filter qualification: verify a field value has NOT changed
Hi Jenni Gregory says 'TR.FieldA' = $NULL$ This will miss cases where the field is being changed TO null from a non-null value Frank says 'TR.FieldA' = $NULL$ and 'DB.FieldA' != $NULL$ This will normally work correctly. But if you have a push fields action pushing values to the form, where the TR value is the same as the DB value and is non-null, this will be incorrect. Jenni says 'FieldA' = 'DB.FieldA' This will always give the expected result. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, June 23, 2009 6:27 PM To: arslist@ARSLIST.ORG Subject: Re: Filter qualification: verify a field value has NOT changed ** 'TR.FieldA' = $NULL$ and 'DB.FieldA' != $NULL$ You mentioned changed so I am thinking the database has an actual value but the user is not changing the value On Tue, Jun 23, 2009 at 8:21 PM, Givens, Gregory CONT wrote: 'TR.FieldA' = $NULL$ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wacholz, Jeanette (Jenni) Sent: Tuesday, June 23, 2009 12:12 PM To: arslist@ARSLIST.ORG Subject: Filter qualification: verify a field value has NOT changed ** Hi Listers, I know this is elementary but my brain is chasing itself in circles today. I need a qualification to ensure that a filter will only fire if a field value has not changed. Will 'FieldA' = 'DB.FieldA' do it or am I missing something? Jenni Wacholz Remedy Developer Coventry Health Care Inc 480-445-2517 Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: How do you track requests for design, consulting, setup?
Hi Ray Yes, the Requisition can be just one step in a defined process, with approvals, other tasks etc. Approvals can be defined at multiple points in the process, or can be triggered by the $$ amount of the requisition. You can also generate POs, link requests to cost centers, record invoices received, etc. The type of line item(s) included in the Requisition determine what happens when the requisition is fulfilled - line items can spawn CI records for assets, or Inventory records for consumables, or increment license counts, or create no output records at all for items like consulting time, or hotel bookings etc. The point with requests for consulting is that they can be subject to approvals, can be linked to cost centers, and purchase orders can be generated, and invoices posted. Thanks for your interest David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T. Sent: Monday, June 22, 2009 9:28 PM To: arslist@ARSLIST.ORG Subject: Re: How do you track requests for design, consulting, setup? ** David, That sounds reasonable, because that could be the first step that needs to occur---get the servers. I am assuming there will be other "tickets" before all is said and done...to configure the box, install software. For a request for x hours of consulting from, say, the network group...does that fit anywhere in ESS? Thank you. On Fri, Jun 19, 2009 at 3:50 PM, David Sanders wrote: Hi Ray In ESS, they would be Requisition requests... HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T. Sent: Friday, June 19, 2009 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: How do you track requests for design, consulting, setup? Michiel, So, you would treat a request to have new server with xyz software installed as a Change Request. I am assuming you do the same for a request to have some experts be available for y days for consultation. Ok. Thank you for your input. Anybody else? In your environment, would these requests start out as a Change Request? In ITSM's CM module? I want to say it is not common to treat such requests as Change Requests, but you guys tell me. On Fri, Jun 19, 2009 at 4:36 AM, Michiel Beijen wrote: > Hi Ray, > > I hope my answer helps you a bit. > > Apart from the incident requests, you can distinguish three kind of requests: > > Usually, you'd have processes and procedures in place for some of > these requests, and that do not need approval by the Change Advisory > Board (CAB) or management - for instance for the installation of > MSSQL, user account setup, or the inboarding of a new employee. That > would mean you could treat those requests as a so called "standard > change" - these are change requests that do not need approval. You can > track these as a separate 'incident type' in the IM tool (where > technically, they are change requests). > > You can define two other types of changes; you'd have changes where > you have the processes in place but that need approval of management > or the CAB because of the financial or other impact; such as requests > for new servers etc. You'd want to track them in the Change Management > part of your application. For this category, the major part of the > work is most of the times in the execution of the change. > The last category is changes that do not have a pre-defined procedure, > such as custom integration requests and other 'advanced' stuff. Those > type of change requests can be handled more as projects than as > changes, and most of the time the majority of the work is in the > change preparation. The difference between the last two categories of > changes is that you will be able to use pre-defined change templates > in the first category with pre-defined tasks attached for your > different skill-groups and in the last category it will be more > free-form and different for every change. > > The 'beauty' of a solution such as SRM is that it does not matter for > a customer in what category their request is, they just select in a > punch-out-catalog style what they need and SRM will generate tasks > (incidents, changes, whatever) for the back-end
Re: How do you track requests for design, consulting, setup?
Hi Ray
In ESS, they would be Requisition requests...
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Friday, June 19, 2009 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: How do you track requests for design, consulting, setup?
Michiel,
So, you would treat a request to have new server with xyz software
installed as a Change Request.
I am assuming you do the same for a request to have some experts be
available for y days for consultation. Ok. Thank you for your input.
Anybody else? In your environment, would these requests start out as a
Change Request? In ITSM's CM module? I want to say it is not common to
treat such requests as Change Requests, but you guys tell me.
On Fri, Jun 19, 2009 at 4:36 AM, Michiel Beijen wrote:
> Hi Ray,
>
> I hope my answer helps you a bit.
>
> Apart from the incident requests, you can distinguish three kind of
requests:
>
> Usually, you'd have processes and procedures in place for some of
> these requests, and that do not need approval by the Change Advisory
> Board (CAB) or management - for instance for the installation of
> MSSQL, user account setup, or the inboarding of a new employee. That
> would mean you could treat those requests as a so called "standard
> change" - these are change requests that do not need approval. You can
> track these as a separate 'incident type' in the IM tool (where
> technically, they are change requests).
>
> You can define two other types of changes; you'd have changes where
> you have the processes in place but that need approval of management
> or the CAB because of the financial or other impact; such as requests
> for new servers etc. You'd want to track them in the Change Management
> part of your application. For this category, the major part of the
> work is most of the times in the execution of the change.
> The last category is changes that do not have a pre-defined procedure,
> such as custom integration requests and other 'advanced' stuff. Those
> type of change requests can be handled more as projects than as
> changes, and most of the time the majority of the work is in the
> change preparation. The difference between the last two categories of
> changes is that you will be able to use pre-defined change templates
> in the first category with pre-defined tasks attached for your
> different skill-groups and in the last category it will be more
> free-form and different for every change.
>
> The 'beauty' of a solution such as SRM is that it does not matter for
> a customer in what category their request is, they just select in a
> punch-out-catalog style what they need and SRM will generate tasks
> (incidents, changes, whatever) for the back-end. With the standard
> 'requester console' has templates you can use that provide very
> limited functionality but can also work for you, depending on your
> needs.
>
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
>
> On Thu, Jun 18, 2009 at 21:10, Ray T. wrote:
>> Let me simplify the question.
>>
>> Can you just tell me, what is this kind of request called and where
>> would somebody enter/track it in your environment?...
>>
>> I need a Windows 2003 server and have MSSQL xyz be installed on it.
>> I need consulting (advice/design) on what is the best way to design my
>> new department's local network?
>>
>>
>> On Thu, Jun 18, 2009 at 11:23 AM, Ray T. wrote:
>>> Hi all
>>> I want to poll you guys about how requests for design, consulting, or
>>> project related work etc are tracked (as opposed to breakfixes) in
>>> your invironment. Using which I and what tracking
>>> system/modules.
>>>
>>> Say somebody (a "Customer") is requesting ("Server Group") that 3
>>> servers be purchased and setup a certain way for use by area x in your
>>> environment. How would this request follow and be tracked in your
>>> environment?
>>>
>>> Let me give this a try myself...you guys add/remove/correct, provide
>>> alternatives, or just tell me what happens in your organization. And
>>> tell me which parts are generally tracked in Remedy (say in BMC's
>>> standard products).
>>>
>>> Customer opens a request to Server Group for the whole work in...
>>> a Work Order syst
Re: Where is the column preference widget?
Hi Mark Go to the labels tab of the table field properties and enter some text in the Preferences label. You need to do this for each View. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Milke Sent: Friday, June 12, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Where is the column preference widget? Hi there, we're still on ARS 6.3, but we're using 7.1 Mid-Tier. I have a display-only form with a page holder. On each page there is a table field. On two pages the table field has no Preferences widget, I mean the one that allows users to set his column preferences. Where is it? How do I get it back? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: some problem about the login page
Hi Kevin I've never wanted to as this pop-up performs a useful test... But if you wanted to, I'd look at the function detectPopupBlockers() section in the C:\Program Files\AR System\Mid-Tier\shared\login_common.jsp and replace that code with something that does nothing apart from set the cookie. Or, later in the same jsp file, look at the function initlogin() and remove the line that calls the dectectPopupBlockers() function. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin-J Sent: Friday, June 12, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: some problem about the login page Thanks David, is there some way to disable this small window? David Sanders wrote: > > Hi Kevin > > The small window that pops up is testing the browser to see that pop-ups > are allowed. If pop-ups are blocked you will get an error message and the > mid-tier will not work correctly. > > Regards > > David Sanders > > Remedy Solution Architect > > Enterprise Service Suite @ Work > > == > > > > tel +44 1494 468980 > > mobile +44 7710 377761 > > email <mailto:david.sand...@westoverconsulting.co.uk> > david.sand...@westoverconsulting.co.uk > > > > web <http://www.westoverconsulting.co.uk/> > http://www.westoverconsulting.co.uk > > > > _ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Kevin > Sent: Friday, June 12, 2009 8:40 AM > To: arslist@ARSLIST.ORG > Subject: some problem about the login page > > > > HI, All > > > > since ARS7.1, when the login page loaded, there is a small window opened > and very soon disappeared, I viewed the History of my IE, and found that > was the Blank.html files under the /midtier/resoures/../html/directory, I > didnot find any usefull about this page, can I just remove it before my > login, any ideals? > > > > I have tried to delete or remove or rename it from the directory, and it > seems didnot work. > > > > > > > > > > _ > > Best Regards, > > 金 恺 （Kevin Jin） > > Professional Service Consultant > BMC Software China > Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China > Tel. +8621-6135-7233 > Fax: +8621-6135-7232 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/some-problem-about-the-login-page-tp23994284p23995584.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: some problem about the login page
Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Friday, June 12, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: some problem about the login page HI, All since ARS7.1, when the login page loaded, there is a small window opened and very soon disappeared, I viewed the History of my IE, and found that was the Blank.html files under the /midtier/resoures/../html/directory, I didnot find any usefull about this page, can I just remove it before my login, any ideals? I have tried to delete or remove or rename it from the directory, and it seems didnot work. _ Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Odd table field issue
Hi William Just a WAG, but have you tried right-clicking on the table header in the User Tool and choosing Reset? The table field will not show any changes if you have previously saved layout changes in the user tool. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, June 04, 2009 6:07 PM To: arslist@ARSLIST.ORG Subject: Odd table field issue I'm working in a 6.3 CSS system (ARS Patch 25, appropriate User/Admin tools)s All of the table fields on every form I open do not show the correct fields. They show the fields for the form the table is located on and not the fields from the selected table in the Admin tool. Even if I change the form the fields do not change. We've tried rebooting, bouncing the AR Server, etc - I've never seen this before. It is essentially impossible at this point to edit existing or add new table fields. Anyone run into this? The only redeeming factor is that this system is in the process of being replaced. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
.but when in Rome, do like the Romanians do, I always say. What's that Rick? . get on a bus back to Bucharest?? ;) David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS! It would truly not be a RUG without you, Doug. I am making plans to be there as well. Now, as to your creative challenge (not that you ARE creatively challenged), I would propose that since this is Vegas, all songs should either be Elvis or show tunes. If you aren't a fan of either, join the club, but when in Rome, do like the Romanians do, I always say. I promise at least one submission of my own. Unless popular opinion, endowed with more wisdom than morbid curiosity, begs me not to. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Fw : Log Analyser for ARS 7.1
Hi Frex The first column is the actual line number in the log files. You should be able to scroll through to this line number and see the warning there. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, May 26, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Fw : Log Analyser for ARS 7.1 ** I checked for MSG and ORA as well just in case. --- En date de : Mar 26.5.09, Frex Popo a écrit : De: Frex Popo Objet: Re: Fw : Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Mardi 26 Mai 2009, 14h25 Hello Dave, I checked the file and all I can see are selects, updates and inserts and OK and commit transaction statements. I greped for ERROR, ARERROR, FAIL, WARN and can't see any of these in my log file. Anything else to look for? Thanks frex --- En date de : Mar 26.5.09, David Sanders a écrit : De: David Sanders Objet: Re: Fw : Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Mardi 26 Mai 2009, 13h19 ** Hi Frex This is not a corruption of the log files this is content from your log files. This is saying that your production remedy server logged SQL errors you need to look at the content of these log lines to see what the offending errors were and what your server was trying to do. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk <http://fr.mc265.mail.yahoo.com/mc/compose?to=david.sand...@westoverconsulti ng.co.uk> web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Fw : Log Analyser for ARS 7.1
Hi Frex This is not a corruption of the log files this is content from your log files. This is saying that your production remedy server logged SQL errors you need to look at the content of these log lines to see what the offending errors were and what your server was trying to do. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, May 26, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re : Fw : Log Analyser for ARS 7.1 ** Hello all, Has anyone using arwklga.exe, came across this error while analysing log files. I have tested logs generated by dev server and all seem to work fine, I get a decent report with all the stats. I try to do the same with log files from production and get the following errors! Was thinking the log file got corrupted while copying it across but this wasn't the case. Any ideas as what it could be? Kind Regards frex SQL EXCEPTION REPORT Line No. Command Message - 94 /*WARNING: Unexpected SQL command 95 /*WARNING: Unexpected SQL command 267 /*WARNING: Unexpected SQL command 270 /*WARNING: Unexpected SQL command 276 /*WARNING: Unexpected SQL command 277 /*WARNING: Unexpected SQL command 278 /*WARNING: Unexpected SQL command 279 /*WARNING: Unexpected SQL command 280 /*WARNING: Unexpected SQL command 281 /*WARNING: Unexpected SQL command 282 /*WARNING: Unexpected SQL command 283 /*WARNING: Unexpected SQL command --- En date de : Lun 25.5.09, Frex Popo a écrit : De: Frex Popo Objet: Fw : Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Lundi 25 Mai 2009, 13h15 somone kindly sent me the link :) Thanks --- En date de : Lun 25.5.09, Frex Popo a écrit : De: Frex Popo Objet: Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Lundi 25 Mai 2009, 11h46 Dear all, I have some performance issues with our Remedy server (ARS 7.1) and as a starting point I have enabled the SQL/API logs. I need to analyse these, but doing it manually is quite time consuming. so... does anyone have a link to the arwklga.exe utility for download. I checked the Dev Community but could not find it. Many thanks in advance frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Table row selection
Hi Dorothy Perform a Set Fields action after the refresh and set the Table field to 1. That will select the first row. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tartt, Dorothy CTR MDA/DOCO Sent: Wednesday, May 13, 2009 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: Table row selection Version: 7.0.02 I have developed a customized Questionnaire form which allows users to answer questions pertaining to their completed change requests. How do I refresh the Questions table back to row 1? I tried this process, but it doesn't seem to work for me: PERFORM-ACTION-TABLE-REFRESH 536870925 1 I have the table sorted by the status and the request id. The status of New will always be at the top. So my attempt is to have the next unanswered question in focus. Instead, when the user answers the question, the question that they answered stays in focus or stays selected on the table. Thanks, Dorothy Tartt (719) 721-7707 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Thursday, November 06, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Table refresh - RESOLVED Thanks Frederick that resolved the issue. Atul > - Original Message - > From: "Grooms, Frederick W" > To: arslist@ARSLIST.ORG > Subject: Re: Table refresh > Date: Thu, 6 Nov 2008 13:52:15 -0600 >=20 >=20 > Instead of using the Change Field action try the Run Process action >with a start row of 1 =20 PERFORM-ACTION-TABLE-REFRESH > [ ] [ ] Refreshes a >table. You can optionally specify a start row and a maximum number of >rows to retrieve. > If the action is for a results list, use reserved field ID 1020. > This command is valid for all types of table fields. >=20 >=20 > So if your table's database ID is 536871024 the command would be: >PERFORM-ACTION-TABLE-REFRESH 536871024 1 =20 =20 Fred =20 =20 =20 > From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra > Sent: Thursday, November 06, 2008 1:43 PM > To: arslist@ARSLIST.ORG > Subject: Table refresh >=20 > All: >=20 > I have a console where the table qualification is driven by a >selection field. Table has chunking set to 50 records. > Scenario: > 1. Selection Field =3D x gets back 500 records (i.e. 10 pages as 50 >per page). > 2. Go to page 5. > 3. Change Selection Field =3Dy which gets back 100 records. But the >table is blank and you have to get back to page 1 manually. >=20 > It looks like table refresh (after new selection) is not bringing it >back to page 1. Verified that issues exists on 6.3 and 7.1 =20 Is >there a way when you refresh the table it goes back to page 1? >=20 > Please advise > Atul >=20 > >___ >__= __ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ITSM7 escalation thread whitepaper?
Hi Tony There is no separation of escalations into multiple pools in ITSM7 OOB, so you would need to do this yourself. The approach we take with the ESS application is to separate time sensitive escalations from escalations that manipulate large volumes of data, and I suspect that this approach would work well with ITSM as well. So for example, escalations that import people data, archive old tickets, import CIs into the CMDB, etc. all use one thread which is considered a non-time-sensitive background process, whereas escalations that trigger notifications, reminders and other SLA-related work run in a time-sensitive thread which is only used for escalations like this that will only be touching a small(ish) number of records. As far as your changes being overwritten by ITSM upgrades is concerned, there's no way round this, but allocating escalations to queues is a simple piece of housekeeping after applying a patch. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, May 07, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM7 escalation thread whitepaper? I remember seeing something last year, Tony. The basics were to break up the threads either by application or by function. Rick Sent from my Verizon Wireless BlackBerry _ From: Tony Worthington Date: Thu, 7 May 2009 12:29:41 -0500 To: Subject: ITSM7 escalation thread whitepaper? A while back there was a discussion around moving various ITSM7 escalations to their own threads after the release of 7.1. Does anyone know if there was anything ever produced on this topic or if the escalations in ITSM7.5 were optimized by specifying a thread/pool? Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) <mailto:tony.worthing...@kohls.com> tony.worthing...@kohls.com <http://www.kohls.com/> www.kohls.com _ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: how to trigger a filter guide from an AL
Hi Serouche If the requirement is really to send an email every time a user accesses a record in this form (some sort of auditing??), you could try using filters set to trigger on the GET event. This will also capture if a user reports on the form data. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, May 07, 2009 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: how to trigger a filter guide from an AL Hi Jean-Louis, How do you "Create a filter that starts when this display-only field is filled in"? What I've always done is have my AL do a "Commit Changes," and have the filter "Run If" "TR.FieldName = "Whatever value the AL set it to." But if there is a simpler way it would be good to know. Dwayne Martin James Madison University Original message >Date: Thu, 7 May 2009 11:57:56 +0200 >From: ARSmarts Support >Subject: Re: how to trigger a filter guide from an AL >To: arslist@ARSLIST.ORG > >- Create a display-only field on the form where you filter guide is >attached >- Create a filter that starts when this display-only field is filled >in, and that calls your filter guide >- Create an AL that pushes a value to this display-only field > >That should do the trick. > >Jean-Louis Halleux >ARSmarts sa >http://www.arsmarts.com > >On 07 May 2009, at 11:51, Remedy Maniac wrote: > >> dear experts, >> >> I have a Filter guide which sends an email out at some point. >> I have a AL on Display, which filters do not do, and which cannot >> send emails out. >> So I'd like this AL firing the Filter Guide so my email will be sent >> out. >> Is there a way to perform this? >> As usual, there is always a solution to any problem. >> Thanks in advance. >> Serouche >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the >> Answers Are" > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Sample application - data-driven field auditing
Hi All Here is a link to a small free application download to demonstrate a data-driven approach to field data auditing which I hope will be of use to some of you. The sample application demonstrates how changes to field data can be recorded. Rather than creating separate filters for each field to be audited, the application uses a data-driven approach where fields can be added to or removed from the list being audited without requiring any workflow changes. The audit of data changes can either be stored in an Audit Trail (diary) field on the data record, or stored as separate change records in a Change Log form. Only changed fields are audited for each transaction, and the audit log produced includes the user who made the change, time of the change, as well as the original and changed field values. All audited changes in a single transaction are included in a single log entry, rather than a separate entry for each field being changed. The documentation provided with the sample application explains how to add this field data auditing functionality to any existing Remedy data form. http://www.westoverconsulting.co.uk/utilitiesAudit.html or http://www.buoyantsolutions.net <http://www.buoyantsolutions.net/> under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ITSM naming convention sucks
Hi Doug In my opinion there are problems with trying to do too much with naming conventions for workflow. One of the principal problems is in applying enhancements to an existing application - if you add actions to an active link, do you change the name? If so, your delta definitions file needs to contain a disabled version of the object being replaced, and the new object with the new name too. I try to avoid this unless the active link actions are radically altered so that the existing name would be misleading. What do you do when an active link has 25 actions?? I see no point in trying to include firing conditions in the object name (window open, menu choice etc.) as these can be seen in the object list in the admin tool. In ESS active links tend to be named with abbreviations for :-TextDescription where is a sequence number for related workflow if appropriate. They might also contain a suffix Nm/Dlg to indicate if that workflow is designed to run specifically for normal windows, or modal dialog windows. For filters, the only difference is to include the filter execution order like :-620TextDescription where 620 is the execution order. This lists most filters in the order they will fire. In other words, we try to keep the naming convention as simple as possible while still giving useful information, but retaining existing object names where possible to make applying enhancements easier. As far as support is concerned, you break it and we'll help you fix it. Period. We normally set up copies of client's servers including any customizations so that we can easily troubleshoot issues with them. And support costs you no more for 2000 users than it does for 20 users - fixed price. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Tuesday, March 24, 2009 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks Another reason to write/construct you own solution and follow best practices in naming conventions/documentation/etc. Been doing Remedy for 13+ years, logical naming of objects is important - Custom or OTB. Oh the days of Remedy - Your Business, Your Way! Doug Tanner Gidd how about you, how does ESS standardize naming conventions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, March 24, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks I don't think so. They will support the applications out of the box. They won't support customizations. If you break something with your customizations, they are not obligated to help you figure out how you broke it. They might, but they might not. They are also not necessarily obligated to help you understand their workflow, unless it relates to a documented integration point. Many of the whitepapers they provide are nice, but not strictly necessary. Understand that I would love it if BMC documented their systems better. I just don't think that the statement that it is necessary that they document their naming conventions, or the implied statement that they should document other implementation details, is correct. It would be great if they did, but they are under no obligation to do so. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, March 24, 2009 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks I think that paying for support says otherwise... except for that "easy" part. David M Clark Remedy Programmer/Analyst >>> Lyle Taylor 3/24/2009 10:06 AM >>> Strictly speaking, ITSM is BMC's product, and they are under no obligation to provide us with any of the nitty-gritty details about how their application was written including any naming conventions used internally, etc. The fact that BMC allows you to customize the product doesn't mean they need to support you in that effort or to make it easy for you. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, March 24, 2009 3:56 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM naming convention sucks ** "In my opinion, ITSP followed some best naming conventions." Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you up to 80 characters to name workflow items, and it seems that ITSP and ITSM does not use all of these characters
Re: 7.5 Installation Error
Hi Rajini I think the problem is that your server is not a member of a domain and does not have a fully qualified name. The installer requires that you enter the FQDN to connect to the database server. If your server is in a domain, use the FQDN, like RAJINIKANTH.company.com If this is a standalone machine, you can add a DNS suffix to its name through System Properties, Computer Name, Change button... More... button. After the name change, restart the server, then run the install script using the computer name with the DNS suffix you chose, like RAJINIKANTH.test. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. == TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Moving 6X forms to a 7X Server
Hi Jase There should be no problems doing that. The problem is if you try to move defs the other way round - you cannot move from a 7 server to a 6 server. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, February 19, 2009 6:27 PM To: arslist@ARSLIST.ORG Subject: Moving 6X forms to a 7X Server ** Hello All, This should be an easy question for the list: I seem to remember something about the inability to move a 6X form to a 7X server, but can't remember exactly what the issue was. Does anyone remember if there is any problem with moving a 6X form over to 7X server? Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Help with printing an incident easily
Hi Peter It works with 7.x and 7.1 as well. The server you are connecting to is 7.1. I haven't tested it with a 7.5 server, but I expect the worst that could happen is that I'd need a copy of the earlier dlls for the cgi application to use. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, February 17, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Help with printing an incident easily David, Does this support ARS 7.01 or ARS 7.1? On this page that describes the application it only indicates that it supports ARS 5.X through 6.X. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, February 17, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Help with printing an incident easily ** Hi Peter There is also ARSReport Link that is a web-based reporting solution for Remedy. Here is an example report showing Incident details and linked worklog notes. Click the link to run the report in real-time. http://www.buoyantsolutions.net/cgi-bin/arsrep6.exe?Report=IncidentTicketDet ails <http://www.buoyantsolutions.net/cgi-bin/arsrep6.exe?Report=IncidentTicketDe tails&ESSIncidentDetails='1'%20=%20%22BSR1302%22> &ESSIncidentDetails='1'%20=%20%22BSR1302%22 ARSReport Link is supplied as part of ESS, but can run against any Remedy form, so you can set up reports for ITSM7 Incidents and worklog notes just as easily. It does not require per-user licensing. See http://www.ntuition.de/index.php?arsreportlink_en or http://www.buoyantsolutions.net <http://www.buoyantsolutions.net/> for further info Regards __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Help with printing an incident easily
Hi Peter There is also ARSReport Link that is a web-based reporting solution for Remedy. Here is an example report showing Incident details and linked worklog notes. Click the link to run the report in real-time. http://www.buoyantsolutions.net/cgi-bin/arsrep6.exe?Report=IncidentTicketDet ails <http://www.buoyantsolutions.net/cgi-bin/arsrep6.exe?Report=IncidentTicketDe tails&ESSIncidentDetails='1'%20=%20%22BSR1302%22> &ESSIncidentDetails='1'%20=%20%22BSR1302%22 ARSReport Link is supplied as part of ESS, but can run against any Remedy form, so you can set up reports for ITSM7 Incidents and worklog notes just as easily. It does not require per-user licensing. See http://www.ntuition.de/index.php?arsreportlink_en or http://www.buoyantsolutions.net <http://www.buoyantsolutions.net/> for further info Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, February 17, 2009 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Help with printing an incident easily Ive been stuck with this dilemma as well. This is a minor issue if you can fully utilize Crystal reports for any ticket printing you need. Out of the box the Print Current Case button is a Crystal report and there is a way you can setup the Crystal report to show the multiple Work Info records with just the one set of Incident fields. Its a matter of putting all the Incident fields in the Crystal Report into a Group section where you add a group by Incident ID. In the details section of the report is where you put in the Work Info Summary, Description, Submit Date, etc. You can also accomplish this in the Crystal report with the main report pointing to HPD:Help Desk and add a sub report that points to HPD:Worklog and add a sub report link using the Incident ID. Let me know if you need specifics on that. However, the biggest problem with Crystal is that those reports will not work on the web unless you setup a Crystal Enterprise server environment, license it with the same number of Incident licenses you have and then setup its integration. This can be done but will be costly for your organization to afford the extra Business Objects licenses. This really leaves you with only 2 other alternatives that I know of (please anyone with better ideas please chime in, I am curious to know if there are other alternatives): 1. Setup a separate .NET application or some other web publishing development system to connect to Remedy using direct SQL against the AR System database and then change the button to a label with a button display and have the label setup to goto a URL that will call that .NET application that will display the data in a report. This is something we are likely going to pursue. 2. Add a Open Window action to the active link that already will open the Incident in a report that will point to the HPD:Worklog form and based on the 'Incident Number' on the Work log table being set to the 'Incident Number' from the HPD:Help Desk form. This will result in two windows being open from clicking on the button. One with the incident details and one with the Work Log data associated to that incident. The user will have to then print both windows. Probably as better logic (to account for incidents with no Work info data) would be setup this Open Window/Report action in a separate active link that fires with the same conditions and from the same button as the Incident Print Current Case active link but executes after if it if the Work Info Inbound and Outbound counts are > 0 (which will mean there is at least one Work Info record created and associated to that incident). Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Levenseller Sent: Tuesday, February 17, 2009 11:22 AM To: arslist@ARSLIST.ORG Subject: Help with printing an incident easily ** Hello, I've asked for help on this before and received some good replies (thank you VERY much) but it just doesn't seem to work. I'm trying to make it easy for someone to print the current incident they are looking at. Something like a Print Current Case button. I would like it to include the Work Info. It was suggested that I create a Join Form and have it pull the incident and any Work Info. I tried that and it seems to work pretty good except that it pulls the Work Info entries multiple times. We also tried to create a hidden
Re: Video introduction to Developer Studio now available
Thanks David Nice resource - very useful guides Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 11, 2009 1:34 AM To: arslist@ARSLIST.ORG Subject: Video introduction to Developer Studio now available There is now a series of four short videos (Windows Media) available on the BMC Developer Network about how to quickly come up to speed using BMC Remedy Developer Studio. They have been created by the development team and have been posted to the documents area for AR System. While they are targeted primarily at experienced BMC Remedy Administrator users, anyone interested in learning more about Developer Studio is encouraged to watch them. Each video is around 7 - 8 minutes long. For feedback or follow-up discussion about the videos, please post your comments on the BMC Developer Network. Part I - Introduction - <http://developer.bmc.com/communities/docs/DOC-6015> http://developer.bmc.com/communities/docs/DOC-6015 Part II - Login, Object List and Basic Steps - <http://developer.bmc.com/communities/docs/DOC-6016> http://developer.bmc.com/communities/docs/DOC-6016 Part III - Form Editor - <http://developer.bmc.com/communities/docs/DOC-6017> http://developer.bmc.com/communities/docs/DOC-6017 Part IV - Workflow Editors - <http://developer.bmc.com/communities/docs/DOC-6018> http://developer.bmc.com/communities/docs/DOC-6018 A login for the BMC Developer Network is required to access the files, but registration is free (e.g. a Support ID is not required). If not already registered, you can do so here: http://developer.bmc.com/communities/create-account.jspa If the "View" option doesn't work properly for you from BMC DN, try selecting "Download" and then "Open With" to view the video. Or just download it to your local system for viewing. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy Deve3loper Studio 7.5???
Hi Calman Thanks for these notes - although your screen captures did not come through, the comments were useful. I don't know how I missed the Form menu - the form properties were exactly where I would have expected them to be. Must be going blind !! I assume turning on object relationships is the equivalent of the sync search database in earlier versions, using all those new metadata tables instead though. Creating a Working List seems to work OK and be the best of the options you gave, although having to create a Working list each time I wish to work on a form or group of forms is a bit of a pain. The options that show relationships seem to list each object twice (for example, Filter primary form, and Filter associated form) so is not good for viewing related workflow. Also, many of the columns are blank (Field ID, Form, WS Operation), while Action number is only populated for a few entries. All these lists seem to display 3 columns - Name, Object Type and Modified (date). Unless I am missing a display option again, there seems no way to see execution order, whether the object is enabled or not, execute on triggers, etc. from these lists. Application permissions - yes, I had set these in the application object and they are saved when I re-open it. However, if I create a new object, such as add a new field to a form in the application, it does not apply the default permissions specified, and if I click the Apply Defaults button for an existing field, all permissions are removed. There are some features I like, such as being able to save perspectives when you get a screen arrangement that suits you, having form views on tabs, being able to specify Views to use through Actor (roles) - although that is not really a DevStudio feature. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Calman Steynberg Sent: Tuesday, February 10, 2009 6:23 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? David, Here are some examples on how to do some of the things you want. See my comments below. Calman David Sanders wrote: So have you tried to use it LJ? Take something simple... I have a form, let's say Form-1. How do I list all the active links or filters linked to that form? If it is the primary form for the workflow object I can list them, but what if I have shared workflow and Form-1 is not the primary form? I can see no way to display shared workflow linked to the form. There are 3 ways to do this, but one of them only works on 7.5 servers and require that you have object relationships turned on.For the last one, turning on object relationships will greatly improve the performance of generating the list) 1. You can use Working Lists to create a list of related objects (particularly helpful if you work on the objects a lot). View by Form lists will work regardless of the object relationship setting. Follow these steps: 1.1 Right click on Working Lists in the Navigator and select New View by Form List: 1.2 Give the list a name and click Add... 1.3 Add the form you were referring to with the settings below and Click OK in the selector and the New View by Form List dialog: A new working list containing all the related objects will be created which should look something like this: 2. You can use the Relationship View. (Object relationships must be turned on in the server) Follow these steps: 2.1 Right click on the active link in the Form list and select Show Relationships The Relationships view will be populated with all the related objects 3. Use a Related List. This is similar to the view by form list, but you will end up with all the related objects for that form. So in this case, it would show the selected form, the active link and the primary form. This will work without turning on object relationships, but could take quite a while if you do not have it on. I can display View properties, but as yet have not found how to display and set Form properties, such as the results list. It must be there somewhere, but Form properties can be found in the main menu under the Form menu: Have you tried setting default permissions in an application - as far as I can see it completely ignores them. Admittedly, some of these issues may be lack of familiarity. Or it could be bugs - I don't know which yet. Setting the default permissions for an application can be found in the Application menu when you open an application for editing. New objects that are created in this application context will have the assigned permissions automatically. It does not c
Re: Remedy Deve3loper Studio 7.5???
So have you tried to use it LJ? Take something simple... I have a form, let's say Form-1. How do I list all the active links or filters linked to that form? If it is the primary form for the workflow object I can list them, but what if I have shared workflow and Form-1 is not the primary form? I can see no way to display shared workflow linked to the form. I can display View properties, but as yet have not found how to display and set Form properties, such as the results list. It must be there somewhere, but Have you tried setting default permissions in an application - as far as I can see it completely ignores them. Admittedly, some of these issues may be lack of familiarity. Or it could be bugs - I don't know which yet. Have you tried setting the tab order in a View yet? Change the tab order number of one field and it 'guesses' how to renumber the other fields to take account of the change. Really frustrating. So change is always painful, and there's going to be a learning curve with this tool, but I really do not see anything that's easier yet (apart from the undo feature which I guess we'll be using a lot to start with) Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, February 09, 2009 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? And you are still having issues with the screen not being big enough? I'm surprised because if you want to work with the form layout, maximize that frame and it takes up the entire screen, if you need to work with a field properties, unminimize that frame and it opens up to work with, re-minimize it when you aren't working with it anymore... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Monday, February 09, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? Yup David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, February 09, 2009 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? Ok, I have got to ask. Have you guys yet figured out how to maximize frames you want maximized for the moment, and minimize those that you don't need at the moment? Eclipse is very easy to work in when you know the easy ways to utilize the frames you need. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Monday, February 09, 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? Well, part of it is familiarity I guess, but everything seems to take 3 times as long, and 6 times the screen area. I'm running at 1920x1200 and it's just not big enough. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, February 06, 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Remedy Deve3loper Studio 7.5??? Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for
Re: Remedy Deve3loper Studio 7.5???
Yup David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, February 09, 2009 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? Ok, I have got to ask. Have you guys yet figured out how to maximize frames you want maximized for the moment, and minimize those that you don't need at the moment? Eclipse is very easy to work in when you know the easy ways to utilize the frames you need. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Monday, February 09, 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Deve3loper Studio 7.5??? Well, part of it is familiarity I guess, but everything seems to take 3 times as long, and 6 times the screen area. I'm running at 1920x1200 and it's just not big enough. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, February 06, 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Remedy Deve3loper Studio 7.5??? Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Remedy Deve3loper Studio 7.5???
Well, part of it is familiarity I guess, but everything seems to take 3 times as long, and 6 times the screen area. I'm running at 1920x1200 and it's just not big enough. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, February 06, 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Remedy Deve3loper Studio 7.5??? Hi fellows How do you see the new remedy developer studio 7.5?, why to many clicks to make a system? before it was so very fast; rihgt now is nasty... Thanks in advance Greetings from Mexico ... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARERR [310] Value has wrong data type for the field
Hi Joe I know you CAN have 10 digit numbers, but most fields are normally 9 digits as I said, unless you have manually assigned a 10 digit field ID less than 2147483647. With numbers with lots of 000 in them, it's worth checking. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 04, 2009 9:59 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field A lot of fields from ARS 7.1 onwards have 10 digits in the field ID. Joe _____ From: David Sanders To: arslist@ARSLIST.ORG Sent: Wednesday, February 4, 2009 4:19:07 PM Subject: Re: ARERR [310] Value has wrong data type for the field ** Hi Frex Are you SURE that's the correct field ID ? That's a 10 digit number, and ARS fields are normally 9 digit or less HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARERR [310] Value has wrong data type for the field
Hi Frex Are you SURE that's the correct field ID ? That's a 10 digit number, and ARS fields are normally 9 digit or less HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 04, 2009 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [310] Value has wrong data type for the field Just to check .You are doing a Set Fields action with $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\Photos\00109125J.jpg" ?? What type of field are you trying to set the result of the $PROCESS$ action to? If you are setting an integer field try setting a character field instead. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Wednesday, February 04, 2009 9:15 AM To: arslist@ARSLIST.ORG Subject: ARERR [310] Value has wrong data type for the field Dear all, ARSERVER 7.1.00 Patch 004 OS: WINDOWS SERVER 2003 DB was SQL Server 2005 Client 7.1.0 Patch004 I hope this is not another bug as I already came across two this week which I reported to BMC. I have a filter set a field, which adds an attachment to an attachment pool in the CTM:People form which fires on modify. The log shows that the filter executes a set action an fails with the error: ARERR [310] Value has wrong data type for the field Here an extract from the filter log: 0: Set Fields PERFORM-ACTION-ADD-ATTACHMENT 103962 "C:\Photos\00109125J.jpg" Exit code: 0 Value: 0 Value has wrong data type for the field Error while performing filter action: Error 310 Here is the client API log showing the ARSetEntry error: ARSetEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 310 Message: Value has wrong data type for the field Appended: I tried this in another server installation on a SQL SERVER 2000 Databse and it works just fine. Any thoughts on this? Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARS 7.5 Installers - tales of woe - part 2
Well, I tried again after downgrading to JDK 1.5.0_17 and the install went without a hitch. The only difference was the version of the JDK, so I guess it didn't like 1.6.0_06. Thanks for the suggestions. Now, all I need is to find a 36 inch monitor so I can use the Developer Studio Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, January 30, 2009 5:45 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installers - tales of woe ** Same here, we installed all of the bells and whistles in a Window 2003 VM with SQL 2005 Java 1.6 and Tomcat that come bundled with it. Using RDP to install we were prompted to disable the temp dir flush and tscc.msc settings and reboot before it would continue. I was actually pretty impress with the install (ease, speed, etc). Also check out the uidemo that is on the BMCDN. There are some really nice new features (although some are web only). http://developer.bmc.com/communities/docs/DOC-5969 Jason On Thu, Jan 29, 2009 at 3:23 PM, Brien Dieterle wrote: ** I *just* finished an install exactly like you (vmware win2003, sql 2005, IIS+Tomcat) except I am on JDK 1.6.0_11-- and absolutely no problems. Installed everything except FTS and SNMP. I registered with portmapper but left both following port numbers blank. Are you doing this over RDP? There was a note in the install guide to disable temp dir flushing, etc using tscc.msc to avoid install problems. I thought "boy I am glad I saw that, I wonder what would have happened..." :-) Brien __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ARS 7.5 Installers - tales of woe
Hi JT The error when AR Server was not installed properly was that a Service that is depends on (Portmapper) failed to start. Looking at the Service definition, the portmapper file (portmap.exe) was not present anywhere on the server. I think the errors I am seeing are related to Java - certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards. Dave David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J.T. Shyman Sent: Thursday, January 29, 2009 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installers - tales of woe I just installed AR 7.5 with all the bells and whistles except for LDAP integration on a Win2K3 VM with no issues at all. I've got JRE/JDK 1.5.0_12, though and not 1.6.0_06. I'm not sure if 1.6 is on the compatibility matrix or not.it _should_ be. I'm also using SQL 2005 and connected using Windows Authentication. What is happening when you try to start the service? Is there anything in the system or application logs on the server? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Thursday, January 29, 2009 4:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installers - tales of woe Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most te
ARS 7.5 Installers - tales of woe
Is it just me, or is anyone else having problems with the installers for ARS 7.5 ? Here's what's happening: Server: VMWare Windows 2003 Server DB: MSSQL2005 JDK: 1.6.0_06 JRE: 1.6.0_06 You have to make sure the server has a DNS suffix in its name (mine is not a member of a domain), and make sure that MSSQL Native Client Configuration has TCP/IP enabled. The first few attempts, I used the ARSuiteKitWindows installer. When the installer got to offering me the install options, I chose Custom and selected all the components to install except the LDAP integrations, Approval and Assignment engines which I don't need. So I should have had all the clients, AR Server, Mid-Tier, Web Services plugin, and Email engine. I chose to register with portmapper. I tried this a couple of times (fortunately, being on VMWare, I was able to revert to a snapshot of the virgin system) and each time the installers failed to install the portmapper (portmap.exe) so the AR Server couldn't start. (I think there may have been other files also not installed). After the failed installation, the uninstall options did not work (failed to find Class Main). So, then I tried repeating the installation, but not registering with Portmapper. This time the AR Server was not dependent on the missing portmap.exe file, but the installation still failed. The AR Server just would not start. Again the uninstall option (from Control Panel) would not work, so the VM was rolled-back again. I then tried the Minimal Install option (not custom) which installs just the AR Server. Registered with Portmapper, and to my (by now) surprise, it worked. The AR Server was installed, Portmapper was installed and everything seemed to be working. (Took another VM Snapshot at this point !!) Next step - re-run the installer and select the other Server components that I want - Email, Mid-Tier, Web Services Plugin. The installer ran and completed, installed Tomcat (for use with IIS) etc. with no issues. Great I thought. Next step - install the clients including Developer Studio. Run the installer again, choose only the client tools and all apparently completes, so I should be there. but. User Tool - if I set it to use a Preference Server, there don't seem to be any defaults set, so I go through Tools Options and set all the options. OK and log-in again and it hasn't saved them. I can get it to save Flat look on Forms, and a couple of other options, but not much else. Open the User Preferences record in the User Tool and set the options there. A few more 'take' but there are still some that I can't set and save (like ODBC Use Underscores). So, give up on using Preference Server and using the ini file all seems OK. Developer Studio - can't start it - 'The DevStudio executable launcher was unable to locate its companion shared library'. Tried reinstalling it again from the full installer, and also the client only installer - same result. I didn't have these problems when I tried a beta copy. This looks like one of the most tedious and unreliable installers I've come across in years. Oh, and the uninstall option still doesn't work - Java Virtual Machine Launcher - Could not find the main class. Program will exit. Installing ARS on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Mysterious ancient services
Hi William OK - so really scraping the old memory about this, the original CRM had a separate 'toolbar' application that was used for lots of things, probably including the screen-pop. Most of the DDE actions in the active links were to do with interaction with this toolbar application, and there were literally thousands of them. What are you trying to achieve? Are you trying to get CRM 4.5 running on ARS7.1, or are you trying to develop similar screen-pop functionality on a new application? If the latter, you should be able to find 3rd party applications that are TAPI-compliant that will enable you to do screen-pops with any Remedy application. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, January 27, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services ** Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Mysterious ancient services
Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Demote ARS 7.1 to ARS 6.3
Hi Amy I don't think there is any uninstall process that will revert your ARS7.1 database to ARS6.3. There are data dictionary differences between the two versions, for example assignee, submitter and last modified fields have changed size. ARS6.3 will not run against the 7.1 database. Your only option is to restore an earlier version of the database if available. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amy Sent: Tuesday, December 16, 2008 5:58 PM To: arslist@ARSLIST.ORG Subject: Demote ARS 7.1 to ARS 6.3 Our ARS environment is completely messed up and I need to revert back to our old configuration so that our staging server can mirror our production server. Right now staging has ARS 7.1 with ITSM 6.3. I need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux. 1. Is there any uninstall required for ARS 7.1 other than removing the files from the server? 2. Do I need to worry about the ITSM installation or will I need to uninstall/reinstall it? 3. Is there anything else I should know before I start?? I am the Remedy admin, NOT the UNIX admin, but since no one has time to do this right now I will be performing the installations myself. Unfortunately none of the UNIX admins or consultants who have done this before wrote anything down so pretty much all I have is the BMC documentation. Any help you could provide would be much appreciated! Thanks! Amy Belile Remedy & OracleAS Portal Engineer School Specialty 3195 Wilson Dr NW Grand Rapids MI 49534 920-882-5630 Phone abel...@schoolspecialty.com www.schoolspecialty.com Helping educators engage and inspire students of all ages and abilities to learn. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Filter sequencing
Hi Dave Clearly, if it matters in what order they fire, you should adjust the firing sequence numbers accordingly. However, if two objects have the same execution order, my observations are as follows: On the server that the workflow was developed on, the order will be in the same order that they were created - the older one first. If the workflow is moved to a second server and imported there, the order will be alphabetical (which presumably is the order that they are imported in). This means that the execution order might be different on two servers which can have unexpected results. Finally, with filters you need to bear in mind filter phasing - the above comments only apply to actions executed in the same filter phase. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Tuesday, December 16, 2008 11:16 AM To: arslist@ARSLIST.ORG Subject: Filter sequencing Filters and active links typically fire based on the execution order, 500, 501, etc. What if two filters have the same value - both set at 500, which is likely to fire first, will it be based on alphabetical order, or something else? Regards Dave Barber This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Appointment application
Hi Robert This may give you a start http://www.westoverconsulting.co.uk/utilitiesCal.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Tuesday, December 09, 2008 4:11 PM To: arslist@ARSLIST.ORG Subject: Appointment application Does anyone know of an example of an appointment application in ARS ? I need one and am under a time crunch and would rather modify than start from scratch. Thanks. //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Character Field Window
Hi Craig
The keyboard shortcut to do this is SHIFT-ALT-F7 when you have focus in the
field. You can automate this by using an active link to set focus to the
field, then use OLE to 'press' the above key combination. See the downloads
section on Gidd's website for details on how to use OLE and SendKeys.
The string for SHIFT-ALT-F7 is +%{F7}
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, November 25, 2008 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Character Field Window
Nope--already know about these. Basically, you have the expand button
to the right of a character field and I want to "push" it via workflow
so that the larger text window is displayed. The expand button process
will be handled by a different button.
//SIGNED//
Craig Carter
Software Engineer, RSP
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 25, 2008 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Character Field Window
Do you mean the run process command "PERFORM-ACTION-ACTIVE-LINK".
Executes all active links associated with the specified Execute On
condition (and field ID, as appropriate). The active links fire as if
the Execute On condition indicated occurred. For example,
PERFORM-ACTION-ACTIVE-LINK 8 specifies to run all On Modify active links
as if a modify operation was performed. The active links fire, but no
modify is actually performed.
The options for this command are as follows:
Button: PERFORM-ACTION-ACTIVE-LINK 1
Return/Table Dbl-Clk: PERFORM-ACTION-ACTIVE-LINK 2
Submit: PERFORM-ACTION-ACTIVE-LINK 4
Modify: PERFORM-ACTION-ACTIVE-LINK 8
Display: PERFORM-ACTION-ACTIVE-LINK 16
Menu Choice: PERFORM-ACTION-ACTIVE-LINK 128
Lose Focus: PERFORM-ACTION-ACTIVE-LINK 256
Set Default: PERFORM-ACTION-ACTIVE-LINK 512
Search: PERFORM-ACTION-ACTIVE-LINK 1024
After Modify: PERFORM-ACTION-ACTIVE-LINK 2048
After Submit: PERFORM-ACTION-ACTIVE-LINK 4096
Gain Focus: PERFORM-ACTION-ACTIVE-LINK 8192
Window Open: PERFORM-ACTION-ACTIVE-LINK 16384
Un-Display: PERFORM-ACTION-ACTIVE-LINK 65536
Window Close: PERFORM-ACTION-ACTIVE-LINK 32768
Copy To New: PERFORM-ACTION-ACTIVE-LINK 131072
Window Loaded:PERFORM-ACTION-ACTIVE-LINK 262144
NOTE: refers to the ID without the $ around it. i.e.
PERFORM-ACTION-ACTIVE-LINK 1 536870923
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, November 25, 2008 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Q: Character Field Window
Does anyone know of a way via workflow to simulate a button-push on a
character field to open the larger view window?
For example; have an alternate button that when pushed, opens a
character field window.
ARS v7.0.1 P5
//SIGNED//
Craig Carter
Software Engineer, RSP
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Remedy run case insenitive?
Hi Thorin The case-sensitivity of Remedy logins cannot be altered. It has nothing to do with whether or not your database is case insensitive. Even if you are using MS SQL Server and all database searches are case-insensitive, Remedy logins will still be case-sensitive. You might try adding the special field Authentication Login Name (Field ID 117) to your User form and populating that with a different case version of the real login name and see if that helps. See the Configuring-710.pdf guide for further information. I have not tried this myself, but it might allow you to login with either all upper or all lowercase versions of the username.. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Friday, September 05, 2008 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Can Remedy run case insenitive? Dear Matt and list: Thank you for the response. Our uses use the Windows User tool only -- no MidTier logins. In Remedy 5 we used a login script and forced the ID to lower case. When Remedy 6 was rolled out, it was rolled out using a tool named Radia. Due to inexperience and vendor promises, we dropped the login script. Bad choice. Soon we will be implementing Remedy 7 on Oracle. Case insensitivity was thought of as one way to squash the Active Directory case insensitivity / Remedy case sensitivity once and for all. Plus my user community would prefer if the searches were case insensitive. Why is it not recommended to set the flag? How does this effect the indexes? As for the INIT function, I will need to do a refresher. I got my ARS 7 certification 10 months ago and have used exactly 0% of the new knowledge. Could I use the INIT function to lower-case the ID before the login test? The case decision, ultimately, will not be made by me. I will make a recommendation which will greatly influence the powers-that-be. So I appreciate your advice. Thorin _ From: Matt Worsdell [mailto:[EMAIL PROTECTED] Sent: Thursday, September 04, 2008 4:08 PM Subject: Re: Can Remedy run case insenitive? ** You can set up Case Insensitivity on oracle 10g R2 by adding the following to the ar conf file. Db-Case-Insensitive:T Although this is documented it is not recommended due to the way indexes are utilised. Could you not use the INIT function to test loginid and if not correct display a nice form that tells them to re-login using the correct case? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: 04 September 2008 21:44 To: arslist@ARSLIST.ORG Subject: Can Remedy run case insenitive? ** Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Help with Push Field's value getting displayed
Hi Ankur Use the Close Window Mappings on the active link that opens form B as a dialog to map the data from a field on B to field A2. You will need to add a Commit Changes action to the active link that closes the dialog before the Close Window action. You may also need to add a hidden field to hold the value "Help" on form B so it can be mapped back to A2. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati Sent: Friday, August 29, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Help with Push Field's value getting displayed Hi Listers, I am stuck with an easiest of the scenarios but just couldn't get it through. Here's the case: There are two forms, A and B. A has two fields, A1 and A2. B has fields and two Buttons. There's an AL "validate" on Form A which throws an error message if A2 is NULL on form modify. Now an event on field A1 launches form B in Dialog mode. User enters the info in Dialog B and presses save button. On action of button click, Dialog B's data is pushed and commit is invoked. Then an AL fires on Form B, does a Push field with text "Help" in A2. This text in A2 gets to the database but doesn't get displayed on the field. This causes AL "validate" to throw an error as it finds NULL in the field A2. When I refresh Form A after the error, the value "Help" gets displayed in field A2. How can I get over this situation, where the value is being pushed in the form and not getting displayed in the field, which qualifies AL "validate" to throw an error where the value is actually present in the database. I cannot change or disable the AL "validate" in the Form A. It has to be there. When I disable this AL, I can see the value in A2 as soon as the Dialog B is closed. How can I get the value in the A2 so that it passes AL "validate" Regards Ankur ARS 7.0.1 patch 5 OS: Solaris 9 DB: Oracle 9i __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: CMDB Console
Hi Mike Open the Roles form and search for the CMDB Console User role. See what permission group is mapped to that Role for Production state - this is the permission group that you need to add your users to. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Friday, August 15, 2008 7:08 PM To: arslist@ARSLIST.ORG Subject: CMDB Console All, I'm looking to give a user access to the CMDB console and after looking at the permissions of that form, its say CMDB Console Admin and CMDB Console User, but when I goto CTM People or the User form I don't see those permissions groups. Am I missing something? Also we don't have Asset Mgt installed. Mike -- View this message in context: http://www.nabble.com/CMDB-Console-tp19003148p19003148.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Error when opening the server information with user tool 7.1 patch-4
Hi Saurabh Have you tried specifying the port in the ar.conf file, like ncsdev07.na.jnj.com: HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J] Sent: Thursday, August 14, 2008 3:58 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi, Part of the ar.conf file: Db-Character-Set: UTF-8 Plugin: /cor/dev/cremedy/home/bin/reportplugin.sl Plugin: /cor/dev/cremedy/home/bin/ardbcldap.sl Plugin: /cor/dev/cremedy/home/bin/arealdap.sl Plugin: /cor/dev/cremedy/home/bin/ardbcconf.sl Plugin: /cor/dev/cremedy/home/bin/ServerAdmin.sl Plugin: /cor/dev/cremedy/home/bin/FlashboardObject.sl Plugin: /cor/dev/cremedy/home/bin/libwebservice.sl ARF-Java-Class-Path: /cor/dev/cremedy/home/bin/arapi71.jar:/cor/dev/cremedy/home/bin/axis.jar :/cor/dev/cremedy/home/bin/log4j-1.2.8.jar:/cor/dev/cremedy/home/bin/web svc71.jar:/cor /dev/cremedy/home/bin/wsdl4j-1.5.1.jar:/cor/dev/cremedy/home/bin/xercesI mpl.jar:/cor/dev/cremedy/home/bin/xmlParserAPIs.jar:/cor/dev/cremedy/hom e/bin/commons-logging-1.0.4.jar:/co r/dev/cremedy/home/bin/commons-discovery-0.2.jar:/cor/dev/cremedy/home/b in/jaxrpc.jar:/cor/dev/cremedy/home/bin/saaj.jar Db-password: 3CzFB3D58sDQsIeAjaAfIMdkxse7CYNhneE9tY5vbX97daKk0bkdufXOq01q8kSj0LBPW5Sh 3EJIo3f8efIQDWeI8T0ZqM9tuwj6cbDRU3xxDPijZRN4Mg== DSO-User-Password: R74K+7lFEsFICUpgAi0tURsE9wjWNwKBaC9RskfVTdCpwVqJlWK4IPKtgQLdIrZVTi7IzIn3 z7aNhpKJ/xh9m6Q3gBU8xuMxJvFDaj9SEnQjeFf21wlvDg== Remedy-App-Service-Password: lYjv8KNM5WTFbVo+nEqyLQv/f+Q0AAD70veH5/0tiuLOLif1PHbcj+Fd+rws0p2jEjHr5iWd WXcCyiBGHUX8NkEgBr93DlMD0u9+2QjkaysYUAvU/9t18w== Mid-Tier-Service-Password: JsnE58RYP9pYmAhdrxwmV31Hy7dMR0Q0Msd+IYp1vQsWSjvrZExh+Yo2LE4FnEthhsXN/4CR IJRWRizWNVClyPWT53Bs7kyX8kSZGbeThLwV8xo51qOzGA== ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ARDBC-LDAP-Hostname: jjedsdir.jnj.com ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Base-Dn: ARDBC-LDAP-Use-Cache: F ARDBC-LDAP-Cache-MaxSize: ARDBC-LDAP-Cache-TTL: ARDBC-LDAP-Connect-Timeout: ARDBC-LDAP-Page-Size: ARDBC-LDAP-Time-Format: 0 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com Debug-mode: 131221 Submitter-Mode: 1 Server-Plugin-Default-Timeout: 300 Use-Password-File: T Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 13, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Do you actually have the ServerAdmin plugin lised in your ar.conf file? In my 7.1 server the line is: Plugin: /apps/ars/bin/ServerAdmin.so (My Remedy server is installed in /apps/ar, and I am using Sun Solaris 10 ) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-J&J] Sent: Tuesday, August 12, 2008 4:21 PM To: arslist@ARSLIST.ORG Subject: Error when opening the server information with user tool 7.1 patch-4 Hi All, I and getting an error : "ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION" when I open the server information from remedy user tool. I have modified my ar.conf file with: "Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com" I am still getting the error. Thanks for help. Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??
Hi Fred HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\CurrentVersion I'm currently on ARS 7.1.0 Patch 002 and am using JRE 1.6 successfully HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2008 9:49 PM To: arslist@ARSLIST.ORG Subject: Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ?? What did you edit in the Registry to get it to work? I have 1.5.0_15 and just installed 7.1.0 patch 004 and I am getting the 7017 error. Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, April 16, 2008 7:41 AM To: arslist@ARSLIST.ORG Subject: Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ?? ** Just as a follow up, I did eventually get the admin tool 7.1.0p002 to work with jre1.5.0_14 by editing the registry to force it to use that version. HTH someone else David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Friday, April 11, 2008 10:49 PM To: arslist@ARSLIST.ORG Subject: Admin Tool 7.1.0 p002 and Web Services - JRE error Hi All Has anyone found the correct version of JRE to enable the Admin Tool v7.1.0 p002 to create filters to consume web services? Every JRE version I've tried is showing 'Failed to initialize JRE and internal java module (ARERR 7017)' as soon as you try to load the web service url.. With earlier versions of the Admin tool, I could go into the registry and change the JRE BrowserJavaVersion and get it to work (I found 1.5.0_12 to be the best), but with the latest patch I cannot find any version that seems to work. AR Server, Mid Tier and Admin Tool are all at the same version 7.1.0 p002. I've tried JRE versions 1.5, 1.5.0_06, 1.5.0_12, 1.5.0_14, 1.6, 1.6.0_03 and 1.6.0_05 TIA David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Auto Assignment
Hi Sivarama This sort of business rule can be configured out-of-the in the ESS application as shown in the attached screenshot David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, July 29, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: Auto Assignment ** Hi Lisa, What I meant was the Change mgmt workflow has a status field which has the following vales (draft, request for authorization, request for change, planning in progress, scheduled for riew, scheduled for approval etc.) The status option as you know represents the states in the change mgmt workflow which has again the following stages Initiate, review and authorize, plan & schedule, Implement and closed. Now for each of the states in the stages obviously there is a particular group involved which does the work. I wanted to know if I can set an auto routing depending on these conditions say that after the first stage which is initiate - draft when the next stage is requested which is initiate - request for authorization the work automatically flows to the pre defined support group which deals with it. I have nothing to feed in the operational or product category currently in the company. Can I use it somehow to asign the requests?? I know it sounds complicated but I would like to know what is feasible to do without any customizations. Hope this explanation helped you to understand my problem. I can send you a more detailed explanation if required. Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" <>
Re: Hot Backup Servers
Hi Roger All licenses are stored in the database i9n v7.1 - User and server licenses. The normal solution to this hot backup license issue is to install the server license for both the main and the backup servers in the database - only the one corresponding to the ARS server currently active will be used - the other will be ignored. When you turn off the main ars server and start the standby, it will recognize its own license and work correctly. This should work whether you have a 'shared' database on a separate DB server, or if you are maintaining a backup copy of the database through some sql mechanism. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, July 28, 2008 6:19 PM To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers That is correct. The server licenses are still in a file arent they? I though only the user licenses are in the database. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Monday, July 28, 2008 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Hot Backup Servers ** Roger, Yes, a 7.1 environment. Secondly, yes, the server license (Hotbackup) will be different for each of the ARS server machines. Regards, Ben "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 07/28/2008 11:53 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hot Backup Servers ** Hello Ben, First I can only assume you are talking about a 7.1 environment. Second, I have to assume you are talking about user licenses not server licenses. Are both of these assumptions correct? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Monday, July 28, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Hot Backup Servers ** Who has implemented a hotbackup server in a 7.x environment? In 6.3 and prior, it was relatively simple (license-wise) since the licenses were in a file, and not the database. How does, or what is the best way, it should work in a 7 environment since the licenses are not in the database? We thought of having a seperate "standby" database instance that would get updated via a SQL transaction log. The problem, however, is that if the PRD system went down, we'd have to do something with the license to get it to work. Thoughts? Ideas? Thanks, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question about Status Bar info in 7.1 User client
Hi David In the User tool, the server name displayed should be the name of the server that you connected to - whatever name or alias you have defined in the Accounts part. All windows opened on that server should have the same alias/name for the server. If the server name/alias changes when you use your application, I think that can only be because you have workflow that does Open Window actions specifying a server name that is hard-coded in the active link. References to the current server should be stored in the database as @, but if this is not the case and the server name is hard-coded, then you can have the problems you are experiencing. This problem can occur if you have DNS aliases defined for your server, and you use those aliases to connect to the server with the Admin tool, and then develop workflow or make workflow changes. The ARS server only knows itself by its real name, and any other names defined in the ar.conf/cfg file as IP-Name aliases. It will not auto-magically recognize DNS aliases as itself in workflow. Thus you can get hard-coded server names instead of the @. You can check if this is your problem if you have access to the database by looking at, for example, the tfServer column in the field_table table or the serverName column in the actlink_open table. These columns should contain either a @ or a $field ID$ (where the Advanced box is checked in the object). If there are hard-coded server names, these are your problems. To prevent this problem happening in the future, you should only connect to the server in the Admin tool using the real server name, or an alias defined in the ar.conf/cfg file. You should add all these DNS aliases to your ar.conf/cfg file as IP-Name: lines. To clean up the current hard-coded server references is more difficult. You could use direct SQL on the data dictionary tables to replace all hard-coded server names with @. But that is not supported. Having defined all the IP-Name aliases as described above, and server definitions export *might* clean them out. Do an export to a def file, open with a text editor and search for the hard-coded server names. If you find any, replace them with 1\@ (note that the server name is preceded by a number which is the character length of the name). Having got a 'clean' def file, you can then import in place. The final method, which is the only supported one I guess, is to open each object in the admin tool and re-select the server name, then save. Note that you will have to re-enter the table-field or set field qualification before saving. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Morrison, David A. Sent: Friday, July 18, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: Question about Status Bar info in 7.1 User client Good day everyone, I have a question concerning the Remedy client. I notice in the Status Bar at the bottom of the client window that it will show the logged-in user ID and also the Server name. We have set up a new AR 7.1 server and have given it aliases of the old server and also DNS entries. I have noticed that the server name in the Status bar seems to change from one alias to another seemingly randomly as different users log in and different forms are opened. I was wondering where the client picks up this data? We have been having some intermittent login problems with very long delays. Rebooting the server seems to help for an undetermined number of logins. I am thinking the client may be having problems resolving the host name. We have entered the aliases in the Hosts file in Windows. I am not the sharpest knife in the drawer when it comes to networking so pardon me. The only other change we made was that we installed the AR app and SQL on drive D: instead of C: where we did on the previous server. This was requested by our Systems guy who maintains our servers. Also the new one is a VM server. I have looked in the BMC knowledgebase and through old AR list posts and the documentation, but to no avail. Any information would be greatly appreciated. MS SQL Server 2005 updated Windows Server 2003 updated on same server Mid tier 7.1 on same server ARSystem 7.1 patch 2 Client 7.1 Admin 7.1 Java jdk1.6.0_06 David Morrison East Tennessee State University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Filter Actions - Multiple Push Field Actions
Hi Claire You will need to adjust the filter phasing to make this happen, and split it into at least 2 filters. The first filter should do your push fields immediately (`! naming) so that the value is available for the subsequent filter. Your second filter can then access the value set by the first push fields, and you can include this in the run-if if needed. Without the first push fields happening immediately the second filter will not be able to access the results of that push (as it will happen in a later phase). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, July 15, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Filter Actions - Multiple Push Field Actions I may be going about this all wrong... I have a transport form that takes an email sent to Remedy and then pushes the information to the Ticket. I have one Push action that pushes some information to the ticket then a notify action and then another push action. The and push action will only happen if the 1st push action sets a field with a specific value. It is important that the 2nd push happens after the 1st push. I know I can create 2 filters, but want this to be as clean in terms of workflow as possible. Can I have: Push Fields Notify Push Fields ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: How to create a custom .css file for a Vertical Nav Bar
Hi John For the User tool, the css file is called arsystem.css and is located in the AR User tool installation directory. You need to update it on all workstations. The sections relating to vertical nav bars are clearly identified (VNavBar) For the mid-tier it's in \resources\standard\stylesheets\ARSystem.css and you only need to change it in this one place. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, July 11, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Question: How to create a custom .css file for a Vertical Nav Bar Kevin, I just want to change the color of the Vertical Nav bar Object background and the Button color from its default Blue and Light blue, but I don't see any options for doing this within the object properties in the admin tool, it should be within the attributes but there is nothing. I prefer not to make a style sheet because I want the colors changed within the client view as well as the web. Can you change the colors of a navigation bar? If so what are the properties in the admin tool to do it. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, July 11, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Question: How to create a custom .css file for a Vertical Nav Bar Well I am not sure about the cascading style sheets but if you change the color on the form it will change it on the mid tier web view. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, July 11, 2008 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Question: How to create a custom .css file for a Vertical Nav Bar Actually both. I am creating an archive for ITSM Remedy 6.3 requests and tie it to ITSM 7.x. I wanted to add the same navigation buttons to the Left side like in ITSM 7x but I wanted the nav buttons to match version 6.3 color scheme. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, July 11, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Question: How to create a custom .css file for a Vertical Nav Bar John, Do you want to change it just on the web version? Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Friday, July 11, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: Question: How to create a custom .css file for a Vertical Nav Bar All, I wanted to know if anyone knows how to create a customer Cascading Style Sheet (.css) for a for where I want to change the colors of the background inside a Vertical Nav Bar objects as well as the button colors inside of the Nav Bar? Does anyone know what the object names are called so I can create the Style Sheet? I want to change the default background from light Blue to Light Green and the Button color from Blue to Green. Also does my form have to be an Application to attach the .css file and get it to work or can I just point the form to it and store it on the server somewhere? If it needs to be within an Application can it be a Local Application instead of Deployable or does it matter? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.o
