Re: [LegacyUG] Panic!-UPDATE

[Jackie King]

It's clean, kat, and me in the room


On 4/13/2013 8:43 PM, Eliz Hanebury wrote:
> LOL this is why I love these lists; but may I suggest she might never
> have found the problem until it killed her computer if she didn't have
> the LegacyUG.
>
>
>
> Eliz
>
>
> On Sat, Apr 13, 2013 at 9:14 PM, Brian L. Lightfoot
> mailto:br...@the-lightfoots.com>> wrote:
>
> As others have stated, thank you for giving us the “end of story”.
> As the multitude of messages piled up all detailing the method of
> doing clean re-installs of Legacy, not only did you follow the
> instructions precisely but many other uses that just lurk in the
> background probably assimilated some good things to know.
>
> If your Windows system files were that much corrupted, I’m
> surprised that many other programs didn’t cause the same if not
> similar errors when they were run. Maybe you would have found out
> if all your attentions weren’t focused only on getting Legacy
> running. Thanks for letting us know.
>
> Good luck in all your endeavors.
>
> Brian in California
>
> *From:*BK Ford [mailto:pastors...@gmail.com
> <mailto:pastors...@gmail.com>]
> *Sent:* Saturday, April 13, 2013 2:26 PM
> *To:* LegacyUserGroup@LegacyUsers.com
> *Subject:* Re: [LegacyUG] Panic!-UPDATE
>
> Okay, here's the report on the resolution of my Legacy error, for
> those who wanted to know the "end of the story."
>
> After the tech support at Milennia saying there was nothing they
> could do, a couple of people on the group helped me with putting
> my family file into a format that I could use in FTM (last
> resort). Great relief to know there was a way I could access my
> data at least. I am very appreciative of one of our group who took
> my file and checked it for errors and put it in a GEDCOM format
> for FTM.
>
> Others had great suggestions/tips. No matter what I tried, Legacy
> still could not run. I could not count the times I uninstalled
> (including files left behind) and reinstalled. (clean reinstall
> from the web). Every time, same error.
>
> One person from the group contacted me personally and virtually
> held my hand through several processes. First, a scan revealed
> that there was indeed a plethera of problems on my 9-month-old
> Dell, seemingly resulting from a corrupted Windows update(s).
> Things had been snow-balling and log-jamming since then. Our first
> choice was to do a system restore back to a point where all was
> working well. Unfortunately, my system gave us no options for a
> restore point that went back far enough. So, then, my Good
> Samaritan directed me to uninstall all the Windows updates from
> 2013, one at a time. After turning off Auto Updates and completing
> that process (took me almost all day today), another scan revealed
> some remaining corruption. However, for the first time since all
> this mess started, my Legacy program is now running. I could not
> believe it when it actually did NOT return the error. I'm trying
> not to worry too much about the remaining corruption that shows up
> during a scan, because everything seems to be working beautifully
> right now. Anything else is going to be dumped in the lap of Dell.
> (And I did remember to turn back on the Windows updates, and so
> I'm all updated with good files now.)
>
> So, thanks so much for all the wonderful help. And thanks for all
> the mentions of sympathy regarding my mother's final days. I have
> been making many trips to my sister's home, and will be on the
> road again tomorrow. We know she has days at most, maybe only
> hours now. She is prepared and is ready to go, though it is always
> difficult to say goodbye, of course.
>
> I can now answer genealogy questions from family members whom I
> will see in the next few days.
>
> Thanks again, all,
>
> Barbara
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook
> (http://www.facebook.com/LegacyFamilyTree) and on our blog
> (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/Lega

Re: [LegacyUG] Panic!-UPDATE

[Eliz Hanebury]

LOL this is why I love these lists; but may I suggest she might never have
found the problem until it killed her computer if she didn't have the
LegacyUG.



Eliz


On Sat, Apr 13, 2013 at 9:14 PM, Brian L. Lightfoot <
br...@the-lightfoots.com> wrote:

> As others have stated, thank you for giving us the “end of story”. As the
> multitude of messages piled up all detailing the method of doing clean
> re-installs of Legacy, not only did you follow the instructions precisely
> but many other uses that just lurk in the background probably assimilated
> some good things to know.
>
> ** **
>
> If your Windows system files were that much corrupted, I’m surprised that
> many other programs didn’t cause the same if not similar errors when they
> were run. Maybe you would have found out if all your attentions weren’t
> focused only on getting Legacy running. Thanks for letting us know.
>
> ** **
>
> Good luck in all your endeavors.
>
> ** **
>
> Brian in California
>
> ** **
>
> ** **
>
> *From:* BK Ford [mailto:pastors...@gmail.com]
> *Sent:* Saturday, April 13, 2013 2:26 PM
> *To:* LegacyUserGroup@LegacyUsers.com
> *Subject:* Re: [LegacyUG] Panic!-UPDATE
>
> ** **
>
> ** **
>
> Okay, here's the report on the resolution of my Legacy error, for those
> who wanted to know the "end of the story."
>
>  
>
> After the tech support at Milennia saying there was nothing they could do,
> a couple of people on the group helped me with putting my family file into
> a format that I could use in FTM (last resort). Great relief to know there
> was a way I could access my data at least. I am very appreciative of one of
> our group who took my file and checked it for errors and put it in a GEDCOM
> format for FTM.
>
>  
>
> Others had great suggestions/tips. No matter what I tried, Legacy still
> could not run. I could not count the times I uninstalled (including files
> left behind) and reinstalled. (clean reinstall from the web). Every time,
> same error.
>
>  
>
> One person from the group contacted me personally and virtually held my
> hand through several processes. First, a scan revealed that there was
> indeed a plethera of problems on my 9-month-old Dell, seemingly resulting
> from a corrupted Windows update(s). Things had been snow-balling and
> log-jamming since then. Our first choice was to do a system restore back to
> a point where all was working well. Unfortunately, my system gave us no
> options for a restore point that went back far enough. So, then, my Good
> Samaritan directed me to uninstall all the Windows updates from 2013, one
> at a time. After turning off Auto Updates and completing that process (took
> me almost all day today), another scan revealed some remaining corruption.
> However, for the first time since all this mess started, my Legacy program
> is now running. I could not believe it when it actually did NOT return the
> error. I'm trying not to worry too much about the remaining corruption that
> shows up during a scan, because everything seems to be working beautifully
> right now. Anything else is going to be dumped in the lap of Dell. (And I
> did remember to turn back on the Windows updates, and so I'm all updated
> with good files now.)
>
>  
>
> So, thanks so much for all the wonderful help. And thanks for all the
> mentions of sympathy regarding my mother's final days. I have been making
> many trips to my sister's home, and will be on the road again tomorrow. We
> know she has days at most, maybe only hours now. She is prepared and is
> ready to go, though it is always difficult to say goodbye, of course.
>
>  
>
> I can now answer genealogy questions from family members whom I will see
> in the next few days.
>
>  
>
> Thanks again, all,
>
> Barbara
>
> ** **
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



--
Eliz
Not Today and Not without a Fight
(Anon)

For all that has been, thanks.
For all that will be, yes.
(Dag Hammarskjold)



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messag

RE: [LegacyUG] Panic!-UPDATE

[Brian L. Lightfoot]

As others have stated, thank you for giving us the “end of story”. As the 
multitude of messages piled up all detailing the method of doing clean 
re-installs of Legacy, not only did you follow the instructions precisely but 
many other uses that just lurk in the background probably assimilated some good 
things to know.



If your Windows system files were that much corrupted, I’m surprised that many 
other programs didn’t cause the same if not similar errors when they were run. 
Maybe you would have found out if all your attentions weren’t focused only on 
getting Legacy running. Thanks for letting us know.



Good luck in all your endeavors.



Brian in California





From: BK Ford [mailto:pastors...@gmail.com]
Sent: Saturday, April 13, 2013 2:26 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!-UPDATE






Okay, here's the report on the resolution of my Legacy error, for those who 
wanted to know the "end of the story."



After the tech support at Milennia saying there was nothing they could do, a 
couple of people on the group helped me with putting my family file into a 
format that I could use in FTM (last resort). Great relief to know there was a 
way I could access my data at least. I am very appreciative of one of our group 
who took my file and checked it for errors and put it in a GEDCOM format for 
FTM.



Others had great suggestions/tips. No matter what I tried, Legacy still could 
not run. I could not count the times I uninstalled (including files left 
behind) and reinstalled. (clean reinstall from the web). Every time, same error.



One person from the group contacted me personally and virtually held my hand 
through several processes. First, a scan revealed that there was indeed a 
plethera of problems on my 9-month-old Dell, seemingly resulting from a 
corrupted Windows update(s). Things had been snow-balling and log-jamming since 
then. Our first choice was to do a system restore back to a point where all was 
working well. Unfortunately, my system gave us no options for a restore point 
that went back far enough. So, then, my Good Samaritan directed me to uninstall 
all the Windows updates from 2013, one at a time. After turning off Auto 
Updates and completing that process (took me almost all day today), another 
scan revealed some remaining corruption. However, for the first time since all 
this mess started, my Legacy program is now running. I could not believe it 
when it actually did NOT return the error. I'm trying not to worry too much 
about the remaining corruption that shows up during a scan, because everything 
seems to be working beautifully right now. Anything else is going to be dumped 
in the lap of Dell. (And I did remember to turn back on the Windows updates, 
and so I'm all updated with good files now.)



So, thanks so much for all the wonderful help. And thanks for all the mentions 
of sympathy regarding my mother's final days. I have been making many trips to 
my sister's home, and will be on the road again tomorrow. We know she has days 
at most, maybe only hours now. She is prepared and is ready to go, though it is 
always difficult to say goodbye, of course.



I can now answer genealogy questions from family members whom I will see in the 
next few days.



Thanks again, all,

Barbara









Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!-UPDATE

[BK Ford]

Great suggestion. I need to change my setting.



Sent from my iPad

On Apr 13, 2013, at 6:23 PM, "Lee Bruch"  wrote:

> Re windows updates:
> There are several options:
> 1.   Never automatically check
> 2.   Automatically check but alert before downloading and installing
> 3.   Automatically check, download, and install
> I always have it set to 2 - alert me that a new update is available but don’t 
> download or install it without my telling it to.
> It’s well documented that some windows updates create problems, so this way I 
> know what’s happening. And I usually don’t install the update ‘til its been 
> around a week or two. I subscribe to some windows  sites which alert me to 
> updates which may be critical (install immediately) or problematic (avoid or 
> use caution).
>
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Saturday, April 13, 2013 2:26 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!-UPDATE
>
>
> Okay, here's the report on the resolution of my Legacy error, for those who 
> wanted to know the "end of the story."
>
> 
> After turning off Auto Updates and completing that process (took me almost 
> all day today), another scan revealed some remaining corruption. However, for 
> the first time since all this mess started, my Legacy program is now running. 
> I could not believe it when it actually did NOT return the error. I'm trying 
> not to worry too much about the remaining corruption that shows up during a 
> scan, because everything seems to be working beautifully right now. Anything 
> else is going to be dumped in the lap of Dell. (And I did remember to turn 
> back on the Windows updates, and so I'm all updated with good files now.)
>
> So, thanks so much for all the wonderful help. And thanks for all the 
> mentions of sympathy regarding my mother's final days. I have been making 
> many trips to my sister's home, and will be on the road again tomorrow. We 
> know she has days at most, maybe only hours now. She is prepared and is ready 
> to go, though it is always difficult to say goodbye, of course.
>
> I can now answer genealogy questions from family members whom I will see in 
> the next few days.
>
> Thanks again, all,
> Barbara
>
>
> Sent from my iPad
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!-UPDATE

[Lee Bruch]

Re windows updates:

There are several options:

1.   Never automatically check

2.   Automatically check but alert before downloading and installing

3.   Automatically check, download, and install

I always have it set to 2 - alert me that a new update is available but don’t 
download or install it without my telling it to.

It’s well documented that some windows updates create problems, so this way I 
know what’s happening. And I usually don’t install the update ‘til its been 
around a week or two. I subscribe to some windows  sites which alert me to 
updates which may be critical (install immediately) or problematic (avoid or 
use caution).



From: BK Ford [mailto:pastors...@gmail.com]
Sent: Saturday, April 13, 2013 2:26 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!-UPDATE






Okay, here's the report on the resolution of my Legacy error, for those who 
wanted to know the "end of the story."





After turning off Auto Updates and completing that process (took me almost all 
day today), another scan revealed some remaining corruption. However, for the 
first time since all this mess started, my Legacy program is now running. I 
could not believe it when it actually did NOT return the error. I'm trying not 
to worry too much about the remaining corruption that shows up during a scan, 
because everything seems to be working beautifully right now. Anything else is 
going to be dumped in the lap of Dell. (And I did remember to turn back on the 
Windows updates, and so I'm all updated with good files now.)



So, thanks so much for all the wonderful help. And thanks for all the mentions 
of sympathy regarding my mother's final days. I have been making many trips to 
my sister's home, and will be on the road again tomorrow. We know she has days 
at most, maybe only hours now. She is prepared and is ready to go, though it is 
always difficult to say goodbye, of course.



I can now answer genealogy questions from family members whom I will see in the 
next few days.



Thanks again, all,

Barbara








Sent from my iPad








Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!-UPDATE

[Ron Ferguson]

Barbara,

I am so glad that your problems have been resolved, hopefully not just for the 
near future. I am afraid that I have never been convinced of the stability of 
Dell products, and certainly the evidence was pointing that way.

Nevertheless it is nice to know that you will now be able to deal with the 
problems that really matter at this difficult time for you.

Ron Ferguson
http://www.fergys.co.uk/

From: BK Ford
Sent: Saturday, April 13, 2013 10:25 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!-UPDATE


  Okay, here's the report on the resolution of my Legacy error, for those 
who wanted to know the "end of the story."

  After the tech support at Milennia saying there was nothing they could 
do, a couple of people on the group helped me with putting my family file into 
a format that I could use in FTM (last resort). Great relief to know there was 
a way I could access my data at least. I am very appreciative of one of our 
group who took my file and checked it for errors and put it in a GEDCOM format 
for FTM.

  Others had great suggestions/tips. No matter what I tried, Legacy still 
could not run. I could not count the times I uninstalled (including files left 
behind) and reinstalled. (clean reinstall from the web). Every time, same error.

  One person from the group contacted me personally and virtually held my 
hand through several processes. First, a scan revealed that there was indeed a 
plethera of problems on my 9-month-old Dell, seemingly resulting from a 
corrupted Windows update(s). Things had been snow-balling and log-jamming since 
then. Our first choice was to do a system restore back to a point where all was 
working well. Unfortunately, my system gave us no options for a restore point 
that went back far enough. So, then, my Good Samaritan directed me to uninstall 
all the Windows updates from 2013, one at a time. After turning off Auto 
Updates and completing that process (took me almost all day today), another 
scan revealed some remaining corruption. However, for the first time since all 
this mess started, my Legacy program is now running. I could not believe it 
when it actually did NOT return the error. I'm trying not to worry too much 
about the remaining corruption that shows up during a scan, because everything 
seems to be working beautifully right now. Anything else is going to be dumped 
in the lap of Dell. (And I did remember to turn back on the Windows updates, 
and so I'm all updated with good files now.)

  So, thanks so much for all the wonderful help. And thanks for all the 
mentions of sympathy regarding my mother's final days. I have been making many 
trips to my sister's home, and will be on the road again tomorrow. We know she 
has days at most, maybe only hours now. She is prepared and is ready to go, 
though it is always difficult to say goodbye, of course.

  I can now answer genealogy questions from family members whom I will see 
in the next few days.

  Thanks again, all,
  Barbara





Sent from my iPad

On Apr 10, 2013, at 7:12 PM, Freuler  wrote:


  I do not know how many important files and programs you might have on your 
computer. Or how old it is. But I do know that after a while it seems Windows 
gets "confused" and flaky things start to happen. I would bet if you 
reformatted and reinstalled Windows (Dell can help with this or they should 
have given you a CD), all your problems would be solved. Even the supposedly 
"incompatible" program would work.

  Of course, this means you need a great backup of all your data on the drive 
so you wouldn't lose anything. There is always something you forget about and 
doing this wipes out everything on your disk.
  (Kind of a last resort deal!!)

  On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:


I have had a thought that might solve my immediate problem of converting 
the .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
slow as molasses but still configured to use on my network. I am now 
downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
file onto the old computer and hopefully get it to limp along long enough to 
convert a gedcom. No, I do not want to continue to use the old one, just for 
Legacy. It takes forever just to open a program. [The download is now finished 
on the old computer; I'll transfer the file and hope to convert it to a gedcom, 
save it onto the thumb drive, and then import the gedcom into FTM 2011 I guess. 
I'm so sad not to be able to use Legacy. It took me weeks to learn it.] I do 
see that I left my Legacy folder on the C: on the old laptop, so I'm just going 
to replace the .fdb in that folder (last modified 6-18-2012) with the latest 
.fdb on my new computer (updated this March). Then, at least all my "stuff" is 
working on the old computer.



Am I making any sense?

Re: [LegacyUG] Panic!-UPDATE

[BK Ford]

Okay, here's the report on the resolution of my Legacy error, for those who 
wanted to know the "end of the story."

After the tech support at Milennia saying there was nothing they could do, a 
couple of people on the group helped me with putting my family file into a 
format that I could use in FTM (last resort). Great relief to know there was a 
way I could access my data at least. I am very appreciative of one of our group 
who took my file and checked it for errors and put it in a GEDCOM format for 
FTM.

Others had great suggestions/tips. No matter what I tried, Legacy still could 
not run. I could not count the times I uninstalled (including files left 
behind) and reinstalled. (clean reinstall from the web). Every time, same error.

One person from the group contacted me personally and virtually held my hand 
through several processes. First, a scan revealed that there was indeed a 
plethera of problems on my 9-month-old Dell, seemingly resulting from a 
corrupted Windows update(s). Things had been snow-balling and log-jamming since 
then. Our first choice was to do a system restore back to a point where all was 
working well. Unfortunately, my system gave us no options for a restore point 
that went back far enough. So, then, my Good Samaritan directed me to uninstall 
all the Windows updates from 2013, one at a time. After turning off Auto 
Updates and completing that process (took me almost all day today), another 
scan revealed some remaining corruption. However, for the first time since all 
this mess started, my Legacy program is now running. I could not believe it 
when it actually did NOT return the error. I'm trying not to worry too much 
about the remaining corruption that shows up during a scan, because everything 
seems to be working beautifully right now. Anything else is going to be dumped 
in the lap of Dell. (And I did remember to turn back on the Windows updates, 
and so I'm all updated with good files now.)

So, thanks so much for all the wonderful help. And thanks for all the mentions 
of sympathy regarding my mother's final days. I have been making many trips to 
my sister's home, and will be on the road again tomorrow. We know she has days 
at most, maybe only hours now. She is prepared and is ready to go, though it is 
always difficult to say goodbye, of course.

I can now answer genealogy questions from family members whom I will see in the 
next few days.

Thanks again, all,
Barbara


Sent from my iPad

On Apr 10, 2013, at 7:12 PM, Freuler  wrote:

> I do not know how many important files and programs you might have on your 
> computer. Or how old it is. But I do know that after a while it seems Windows 
> gets "confused" and flaky things start to happen. I would bet if you 
> reformatted and reinstalled Windows (Dell can help with this or they should 
> have given you a CD), all your problems would be solved. Even the supposedly 
> "incompatible" program would work.
>
> Of course, this means you need a great backup of all your data on the drive 
> so you wouldn't lose anything. There is always something you forget about and 
> doing this wipes out everything on your disk.
> (Kind of a last resort deal!!)
>
> On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:
>
>> I have had a thought that might solve my immediate problem of converting the 
>> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
>> slow as molasses but still configured to use on my network. I am now 
>> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
>> file onto the old computer and hopefully get it to limp along long enough to 
>> convert a gedcom. No, I do not want to continue to use the old one, just for 
>> Legacy. It takes forever just to open a program. [The download is now 
>> finished on the old computer; I'll transfer the file and hope to convert it 
>> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
>> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
>> to learn it.] I do see that I left my Legacy folder on the C: on the old 
>> laptop, so I'm just going to replace the .fdb in that folder (last modified 
>> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
>> Then, at least all my "stuff" is working on the old computer.
>>
>> Am I making any sense?
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
>> wrote:
>>
>>> Barbara,
>>>
>>> I wasn't thinking of Dell, rather a local geek! However you can check the
>>> memory yourself - see:
>>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-co

RE: [LegacyUG] Panic!

[Donna Newell]

The problem is if you contact Dell you will get someone from India that you 
can't understand, and they will be very short with you and rather impatient 
with you also for your not understanding them.  Been through the process 3 
times in the last couple of months with a brand new W8 computer, I have had to 
reinstall W8 twice, I'm actually getting pretty good at it.
If I might make another suggestion that I have not seen offered.  I noticed you 
mentioned that you installed Turbo Tax and Java(as a side note sometimes Java 
causes problems), and you also installed Silverlight.  I would suggest that you 
do a restore back to before the problem started.  That would probably be before 
the other programs and other updates were added.  Pick one that was at least a 
week or 2 weeks prior to the creation of the problem.  Then return and report 
on the outcome.  I am betting your problem in Java and Silverlight and 
compatibility issues with the new version that was installed.
I would only do a reinstall of windows as a last resort, make sure you fully 
understand what you are getting into and the implication that come with it.  It 
wipes out a lot of stuff and you end up starting from scratch in SOME 
instances.  By doing the restore it is much safer and you are picking the time 
to go back to, if it doesn't look right just go back farther.
I am anxious to find out if this will work for you.  It is a less drastic fix.

Donna, Ardmore, Oklahoma

-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Wednesday, April 10, 2013 6:15 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Barbara,

I wasn't thinking of Dell, rather a local geek! However you can check the 
memory yourself - see:
http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
 - and look near the bottom of the page for manual running.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:42 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of
> last night working on a rewrite of my Photo Album webpages (not yet
> finished) so have not really had chance to absorb the possible causes.
> UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another
> program.
> The fact that you got so far indicates that it may be the latter,
> although by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing
> down your PC., leaving it for a few minutes and restarting - if so
> does it still stop at opening the Sample file. I know many people
> still run V6 on WIN7, so that is unlikely to be the problem. You may
> like to try uninstalling, deleting the C:\Legacy folder shutting down
> your Anti-virus and Firewall while installing Legacy - this is not
> something which I would like to do myself btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I HAVE 
INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME ERROR. I 
DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER ALSO, THAT I 
HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had
> the PC., and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM NOT 
HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept having
> problems running programs (which makes me ask whether you have tried
> running other programs?) only to eventually find out that I had a
> defective RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A LOT, 
AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO BE 
WORKING.
> I know that Brian is following this thread, maybe he can advise
> whether contacting their technical dept. will help, I'm not sure, but
> nothing will be lost by so doing.
>
> As you will have gathered these are just a few random thoughts,
> dotting i's and crossing t's, when I am more awake, I will switch my
> head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO MY 
COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN WHEN HE 
SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF INCOMPATIBLES 
ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> --

Re: [LegacyUG] Panic!

[BK Ford]

Oh, waitI know if I did anything with media, it was back when I was still 
using the old laptop. SO, those files would still be there, in the c:/legacy 
folder that remained on that laptop. Yay!



Sent from my iPad

On Apr 10, 2013, at 7:25 PM, BK Ford  wrote:

> Good point. I never was very successful using pictures in Legacy. But, it 
> seems like I remember having some. What would be the name of that file in the 
> folder?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 7:03 PM, Freuler  wrote:
>
>> A good solution. If you have any media files that you include in Legacy 
>> (pictures, etc) I would think you would need to copy them over to their 
>> respective places also.
>>
>> On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:
>>
>>> I have had a thought that might solve my immediate problem of converting 
>>> the .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that 
>>> is slow as molasses but still configured to use on my network. I am now 
>>> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the 
>>> .fdb file onto the old computer and hopefully get it to limp along long 
>>> enough to convert a gedcom. No, I do not want to continue to use the old 
>>> one, just for Legacy. It takes forever just to open a program. [The 
>>> download is now finished on the old computer; I'll transfer the file and 
>>> hope to convert it to a gedcom, save it onto the thumb drive, and then 
>>> import the gedcom into FTM 2011 I guess. I'm so sad not to be able to use 
>>> Legacy. It took me weeks to learn it.] I do see that I left my Legacy 
>>> folder on the C: on the old laptop, so I'm just going to replace the .fdb 
>>> in that folder (last modified 6-18-2012) with the latest .fdb on my new 
>>> computer (updated this March). Then, at least all my "stuff" is working on 
>>> the old computer.
>>>
>>> Am I making any sense?
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
>>> wrote:
>>>
>>>> Barbara,
>>>>
>>>> I wasn't thinking of Dell, rather a local geek! However you can check the
>>>> memory yourself - see:
>>>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>>>> - and look near the bottom of the page for manual running.
>>>>
>>>> Ron Ferguson
>>>> http://www.fergys.co.uk/
>>>>
>>>> -Original Message-
>>>> From: BK Ford
>>>> Sent: Wednesday, April 10, 2013 11:42 PM
>>>> To: LegacyUserGroup@LegacyUsers.com
>>>> Subject: Re: [LegacyUG] Panic!
>>>>
>>>> See my response within (I hope that's allowed) in all caps to 
>>>> differentiate:
>>>>
>>>>
>>>>
>>>> Sent from my iPad
>>>>
>>>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>>>> wrote:
>>>>
>>>>> Barbara,
>>>>>
>>>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>>>> so
>>>>> have not really had chance to absorb the possible causes. UGH!!
>>>>
>>>>> What is clear is
>>>>> that it is an installation problem, or an interaction from another
>>>>> program.
>>>>> The fact that you got so far indicates that it may be the latter, although
>>>>> by no means am I ruling the first option out.
>>>>>
>>>>> Have you recently installed *any* other program - especially, but not
>>>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>>>> your
>>>>> PC., leaving it for a few minutes and restarting - if so does it still
>>>>> stop
>>>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>>>> that
>>>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>>>> installing Legacy - this is not something which I would like to do myself
>>>>> btw..
>>>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>>>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULL

Re: [LegacyUG] Panic!

[Freuler]

I do not know how many important files and programs you might have on your 
computer. Or how old it is. But I do know that after a while it seems Windows 
gets "confused" and flaky things start to happen. I would bet if you 
reformatted and reinstalled Windows (Dell can help with this or they should 
have given you a CD), all your problems would be solved. Even the supposedly 
"incompatible" program would work.

Of course, this means you need a great backup of all your data on the drive so 
you wouldn't lose anything. There is always something you forget about and 
doing this wipes out everything on your disk.
(Kind of a last resort deal!!)

On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:

> I have had a thought that might solve my immediate problem of converting the 
> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
> slow as molasses but still configured to use on my network. I am now 
> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
> file onto the old computer and hopefully get it to limp along long enough to 
> convert a gedcom. No, I do not want to continue to use the old one, just for 
> Legacy. It takes forever just to open a program. [The download is now 
> finished on the old computer; I'll transfer the file and hope to convert it 
> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
> to learn it.] I do see that I left my Legacy folder on the C: on the old 
> laptop, so I'm just going to replace the .fdb in that folder (last modified 
> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
> Then, at least all my "stuff" is working on the old computer.
>
> Am I making any sense?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
> wrote:
>
>> Barbara,
>>
>> I wasn't thinking of Dell, rather a local geek! However you can check the
>> memory yourself - see:
>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>> - and look near the bottom of the page for manual running.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 11:42 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> See my response within (I hope that's allowed) in all caps to differentiate:
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>> wrote:
>>
>>> Barbara,
>>>
>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>> so
>>> have not really had chance to absorb the possible causes. UGH!!
>>
>>> What is clear is
>>> that it is an installation problem, or an interaction from another
>>> program.
>>> The fact that you got so far indicates that it may be the latter, although
>>> by no means am I ruling the first option out.
>>>
>>> Have you recently installed *any* other program - especially, but not
>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>> your
>>> PC., leaving it for a few minutes and restarting - if so does it still
>>> stop
>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>> that
>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>> installing Legacy - this is not something which I would like to do myself
>>> btw..
>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>
>>> There is one other thing which comes to mind, how long have you had the
>>> PC.,
>>> and was it new?
>>
>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>> NOT HAVING OTHER PROBLEMS.
>>
>>> some years ago on my then a few weeks old WIN XP, I kept
>>> having problems running programs (which makes me ask whether you have
>>> tried
>>> running other programs?) only to eventually find out that I had a
>>> defec

RE: [LegacyUG] Panic!

[Lee Bruch]

Yes! Excellent idea!

> -Original Message-
> From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
> Sent: Wednesday, April 10, 2013 5:13 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Thank you.
>
> One thought has just come to mind. You say that the problem is very
> recent, the past few days in fact. I would suggest that you pick a day
> or two before then and use System Restore to get back to that date.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Thursday, April 11, 2013 12:34 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I did the manual memory test, and it did the two passes and detected no
> problems.
>
>
>
> Sent from my iPad
>




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Re: [LegacyUG] Panic!

[BK Ford]

Good point. I never was very successful using pictures in Legacy. But, it seems 
like I remember having some. What would be the name of that file in the folder?



Sent from my iPad

On Apr 10, 2013, at 7:03 PM, Freuler  wrote:

> A good solution. If you have any media files that you include in Legacy 
> (pictures, etc) I would think you would need to copy them over to their 
> respective places also.
>
> On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:
>
>> I have had a thought that might solve my immediate problem of converting the 
>> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
>> slow as molasses but still configured to use on my network. I am now 
>> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
>> file onto the old computer and hopefully get it to limp along long enough to 
>> convert a gedcom. No, I do not want to continue to use the old one, just for 
>> Legacy. It takes forever just to open a program. [The download is now 
>> finished on the old computer; I'll transfer the file and hope to convert it 
>> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
>> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
>> to learn it.] I do see that I left my Legacy folder on the C: on the old 
>> laptop, so I'm just going to replace the .fdb in that folder (last modified 
>> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
>> Then, at least all my "stuff" is working on the old computer.
>>
>> Am I making any sense?
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
>> wrote:
>>
>>> Barbara,
>>>
>>> I wasn't thinking of Dell, rather a local geek! However you can check the
>>> memory yourself - see:
>>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>>> - and look near the bottom of the page for manual running.
>>>
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>>
>>> -Original Message-
>>> From: BK Ford
>>> Sent: Wednesday, April 10, 2013 11:42 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> See my response within (I hope that's allowed) in all caps to differentiate:
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>>> wrote:
>>>
>>>> Barbara,
>>>>
>>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>>> so
>>>> have not really had chance to absorb the possible causes. UGH!!
>>>
>>>> What is clear is
>>>> that it is an installation problem, or an interaction from another
>>>> program.
>>>> The fact that you got so far indicates that it may be the latter, although
>>>> by no means am I ruling the first option out.
>>>>
>>>> Have you recently installed *any* other program - especially, but not
>>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>>> your
>>>> PC., leaving it for a few minutes and restarting - if so does it still
>>>> stop
>>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>>> that
>>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>>> installing Legacy - this is not something which I would like to do myself
>>>> btw..
>>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>>
>>>> There is one other thing which comes to mind, how long have you had the
>>>> PC.,
>>>> and was it new?
>>>
>>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>>> NOT HAVING OTHER PROBLEMS.
>>>
>>>> some years ago on my then a few weeks old WIN XP, I kept
>>>> having problems running programs (which makes me ask whether you have
>>>&g

Re: [LegacyUG] Panic!

[Ron Ferguson]

Thank you.

One thought has just come to mind. You say that the problem is very recent,
the past few days in fact. I would suggest that you pick a day or two before
then and use System Restore to get back to that date.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Thursday, April 11, 2013 12:34 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I did the manual memory test, and it did the two passes and detected no
problems.



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to
> differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter,
>> although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I
> AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS
> TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing
>> will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING
> INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Ron,
>> I am sick. I have tried everything. I really thought I had it. First, I
>> made
>> sure the user controls were not in place in Windows. (I rebooted after
>> just
>> about everything I did.) I followed all your steps, parking the Data
>> folder
>> and the .usr files (on my desktop) and then uninstalling AND deleting the
>> Legacy folder from C:. I then did a fresh install directly from the web
>>

Re: [LegacyUG] Panic!

[Freuler]

A good solution. If you have any media files that you include in Legacy 
(pictures, etc) I would think you would need to copy them over to their 
respective places also.

On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:

> I have had a thought that might solve my immediate problem of converting the 
> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
> slow as molasses but still configured to use on my network. I am now 
> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
> file onto the old computer and hopefully get it to limp along long enough to 
> convert a gedcom. No, I do not want to continue to use the old one, just for 
> Legacy. It takes forever just to open a program. [The download is now 
> finished on the old computer; I'll transfer the file and hope to convert it 
> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
> to learn it.] I do see that I left my Legacy folder on the C: on the old 
> laptop, so I'm just going to replace the .fdb in that folder (last modified 
> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
> Then, at least all my "stuff" is working on the old computer.
>
> Am I making any sense?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
> wrote:
>
>> Barbara,
>>
>> I wasn't thinking of Dell, rather a local geek! However you can check the
>> memory yourself - see:
>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>> - and look near the bottom of the page for manual running.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 11:42 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> See my response within (I hope that's allowed) in all caps to differentiate:
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>> wrote:
>>
>>> Barbara,
>>>
>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>> so
>>> have not really had chance to absorb the possible causes. UGH!!
>>
>>> What is clear is
>>> that it is an installation problem, or an interaction from another
>>> program.
>>> The fact that you got so far indicates that it may be the latter, although
>>> by no means am I ruling the first option out.
>>>
>>> Have you recently installed *any* other program - especially, but not
>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>> your
>>> PC., leaving it for a few minutes and restarting - if so does it still
>>> stop
>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>> that
>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>> installing Legacy - this is not something which I would like to do myself
>>> btw..
>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>
>>> There is one other thing which comes to mind, how long have you had the
>>> PC.,
>>> and was it new?
>>
>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>> NOT HAVING OTHER PROBLEMS.
>>
>>> some years ago on my then a few weeks old WIN XP, I kept
>>> having problems running programs (which makes me ask whether you have
>>> tried
>>> running other programs?) only to eventually find out that I had a
>>> defective
>>> RAM.
>> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
>> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
>> BE WORKING.
>>> I know that Brian is following this thread, maybe he can advise whether
>>> contacting their technical dept. will help, I'm not sure, but nothing will
>>> be lost by so doing.
>>>
>>> As you will have gathered these are just a few rand

Re: [LegacyUG] Panic!

[BK Ford]

I have had a thought that might solve my immediate problem of converting the 
.fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is slow 
as molasses but still configured to use on my network. I am now downloading 
Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb file onto the 
old computer and hopefully get it to limp along long enough to convert a 
gedcom. No, I do not want to continue to use the old one, just for Legacy. It 
takes forever just to open a program. [The download is now finished on the old 
computer; I'll transfer the file and hope to convert it to a gedcom, save it 
onto the thumb drive, and then import the gedcom into FTM 2011 I guess. I'm so 
sad not to be able to use Legacy. It took me weeks to learn it.] I do see that 
I left my Legacy folder on the C: on the old laptop, so I'm just going to 
replace the .fdb in that folder (last modified 6-18-2012) with the latest .fdb 
on my new computer (updated this March). Then, at least all my "stuff" is 
working on the old computer.

Am I making any sense?



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter, although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>

Re: [LegacyUG] Panic!

[BK Ford]

I did the manual memory test, and it did the two passes and detected no 
problems.



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter, although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Ron,
>> I am sick. I have tried everything. I really thought I had it. First, I
>> made
>> sure the user controls were not in place in Windows. (I rebooted after
>> just
>> about everything I did.) I followed all your steps, parking the Data
>> folder
>> and the .usr files (on my desktop) and then uninstalling AND deleting the
>> Legacy folder from C:. I then did a fresh install directly from the web
>> site. I really thought it was going to work. After saying it was a
>> successful installation, it asked for the language and let me put in my
>> customer number (to unlock my deluxe edition). (At this point, my data
>> folder is still outside the software, parked on my desktop.) It even asked
>> what I wanted to do. I chose to open a sample file. At that point, the
>> hateful error message (same one) came on the scre

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I wasn't thinking of Dell, rather a local geek! However you can check the
memory yourself - see:
http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
 - and look near the bottom of the page for manual running.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:42 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of last
> night working on a rewrite of my Photo Album webpages (not yet finished)
> so
> have not really had chance to absorb the possible causes. UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another
> program.
> The fact that you got so far indicates that it may be the latter, although
> by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing down
> your
> PC., leaving it for a few minutes and restarting - if so does it still
> stop
> at opening the Sample file. I know many people still run V6 on WIN7, so
> that
> is unlikely to be the problem. You may like to try uninstalling, deleting
> the C:\Legacy folder shutting down your Anti-virus and Firewall while
> installing Legacy - this is not something which I would like to do myself
> btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had the
> PC.,
> and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
NOT HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept
> having problems running programs (which makes me ask whether you have
> tried
> running other programs?) only to eventually find out that I had a
> defective
> RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
BE WORKING.
> I know that Brian is following this thread, maybe he can advise whether
> contacting their technical dept. will help, I'm not sure, but nothing will
> be lost by so doing.
>
> As you will have gathered these are just a few random thoughts, dotting
> i's
> and crossing t's, when I am more awake, I will switch my head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 6:09 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Ron,
> I am sick. I have tried everything. I really thought I had it. First, I
> made
> sure the user controls were not in place in Windows. (I rebooted after
> just
> about everything I did.) I followed all your steps, parking the Data
> folder
> and the .usr files (on my desktop) and then uninstalling AND deleting the
> Legacy folder from C:. I then did a fresh install directly from the web
> site. I really thought it was going to work. After saying it was a
> successful installation, it asked for the language and let me put in my
> customer number (to unlock my deluxe edition). (At this point, my data
> folder is still outside the software, parked on my desktop.) It even asked
> what I wanted to do. I chose to open a sample file. At that point, the
> hateful error message (same one) came on the screen, and I had to close
> the
> progam. This tells me that there is no corruption in my data folder or the
> .usr files. Now what? I am so upset.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
> wrote:
>
>> As I understand the problem, when an attempt is made to start Legacy the
>> error appears before the program gets anywhere.
>> ---
>> Ron Ferguson
>> http://www.fergys.co.uk/
>> GOONS #5307
>>
>> "Brian L. Lightfoot"  wrote:
>>
>>> Good ideas. And if you can indeed do either of the

Re: [LegacyUG] Panic!

[BK Ford]

Thanks, Paul. We tried Legacy 7.5, while the tech support guy was on my 
computer with me. Same problem as with v6. Program itself opens, but can do 
nothing with opening a file. Trust me, I would like to use Legacy. I started 
with FTM some years ago and then switched to Legacy so already know I prefer 
it. But, frankly, I have to have something that works. I have spent many months 
of my time with research, etc., as you all have. This is just sickening.



Sent from my iPad

On Apr 10, 2013, at 5:40 PM, Paul Gray  wrote:

> Barbara,
>
> Yes, some people have reported problems with FTM, but to be honest it seems 
> to be hit or miss. Many of those have huge, complex files. I have imported 
> into FTM (don’t use it anymore, I like Legacy much better) and I had very few 
> problems.
>
> You really have nothing to lose. It will allow you to look at your data, and 
> depending upon how large your database is you can spot check it for accuracy. 
> If it looks pretty good, you could use FTM to create a GEDCOM that you could 
> import into Legacy.
> I’m assuming Legacy 7, as you might get that to work. I’m not sure if there 
> is any hope of getting Legacy 6 to work.
>
> Right now, in order to look at your data, you need to use a program other 
> than Legacy 6. FTM might do the trick, but so might the free version of 
> Legacy 7.
>
> Paul Gray
>
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: April-10-13 4:21 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I do have family tree maker 2011 on hand. But when I was looking at some 
> forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
> with a lot of errors. Is that not the case?
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  
> wrote:
>
> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
> wrote:
> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subj

Re: [LegacyUG] Panic!

[BK Ford]

Okay, I can call Dell. They spend hours on the phone, though, and I don't even 
know anything to tell them right now except that one of my software programs 
stopped working. You know the drill--hardware people blame software, and vice 
versa.



Sent from my iPad

On Apr 10, 2013, at 5:33 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I did not mean to give the impression that I was excluding conflicting
> software, simply that both options are on the table. I would have my PC
> checked out though, especially if it is under warranty.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:22 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually the man who was helping me with looking into my computer did not
> suggest that my computer has problems. He did suggest a possible
> incompatibility between some software that I had installed recently and the
> legacy program. He said he sees this problem more than one time per month.
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I saw this post after I had sent my last one, it is interesting that
>> Legacy
>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>> have dealt with the questions which I posed.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 10:08 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the problem. He
>> did try 7.5, and it returned the same error. He said there must be some
>> sort
>> of conflict on my computer, but he did not have a clue what it might be.
>> He
>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>> and thought that might do it, but no. The program actually opens, but the
>> second I try to open a file, like the Sample file (and he also created a
>> test file, but same thing), it returns the error. I used the program on
>> this
>> same Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo Tax
>> and
>> Java and something called Microsoft Silverlight (I didn't actually install
>> that--don't know what it is or where it came from). I uninstalled Java. No
>> change.
>>
>> He suggested that as long as I use this computer, I probably can't use
>> Legacy. That doesn't make sense to me, as I used it on this very computer
>> not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there is
>> no
>> "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and have
>> someone convert it to a gedcom so that I can open it in another family
>> tree
>> software program (like FTM or something)? Right now, I don't even think I
>> can create a gedcom, can I? The tech support guy said he didn't think I
>> could.
>>
>> Please help
>> Barbara
>>
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>
>>> Have you contacted Legacy support and had them look at your computer and
>>> assist you working on it via the web?
>>> Even though I understand quite a bit about technology I have found other
>>> support services like that very helpful.
>>>
>>>> -Original Message-
>>>> From: BK Ford [mailto:pastors...@gmail.com]
>>>> Sent: Wednesday, April 10, 2013 10:33 AM
>>>> To: LegacyUserGroup@LegacyUsers.com
>>>> Subject: Re: [LegacyUG] Panic!
>>>>
>>>> Virginia, in order to use the MS Fixit program, do I uninstall
>>>> everything first, delete the Legacy Folder on C, or at what point do I
>>>> use this program?
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow 

Re: [LegacyUG] Panic!

[BK Ford]

I have decided that is my only option remaining (short of sending my file to 
one of the group who volunteered to convert it to gedcom for me). I will make a 
copy of my .fdb in case opening it into FTM 2011 messes it up (not sure if I'll 
even know if it messes up or not)at one time I read somewhere that some of 
the sourcing doesn't come in correctly, when bringing in a legacy file into 
FTM. But right now I don't have too much choice.



Sent from my iPad

On Apr 10, 2013, at 5:29 PM, "Lee Bruch"  wrote:

> Try to open your Legacy database with FTM
>
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Wednesday, April 10, 2013 3:21 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I do have family tree maker 2011 on hand. But when I was looking at some 
> forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
> with a lot of errors. Is that not the case?
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  
> wrote:
>
> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
> wrote:
> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.couk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subject: Re: [LegacyUG] Panic!
> >>
> >> Virginia, in order to use the MS Fixit program, do I uninstall
> >> everything first, delete the Legacy Folder on C, or at what point do I
> >> use this program?
> >>
> >>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com

Re: [LegacyUG] Panic!

[BK Ford]

Yes, thank you. I use CCleaner and already did that several times (resolved 
registry issues, as there are always some left behind after every uninstall).



Sent from my iPad

On Apr 10, 2013, at 4:51 PM, Rich Falzini  wrote:

> If the PC needs a tune up go to download.com and try the following
> CCleaner
>
> Wise registry cleaner
>
> Advance system care
>
> Spybot
>
> All are free
>
> Good luck
>
>
> Sent from my iPhone
>
> On Apr 10, 2013, at 5:39 PM, JLB  wrote:
>
>> It sounds like your computer is in big trouble in some mysterious way.
>> You could try TuneUp Utilities. http://www.tune-up.com/
>>
>> A free trial is 30 days I think so you don't have to buy it.
>>
>> The initial setup asks a lot of questions. It's not hard if you take it
>> one step at a time but it takes awhile. It will go through your
>> computer in depth and fix most problems. What I mean by 'most' is that
>> sometimes reinstalling your operating system is the last but only resort.
>>
>> Instead of picking and guessing your way through one possibility at a
>> time TuneUp is like having a mechanic inside your computer.
>>
>> If you want on-screen support I will work at an hourly rate. You can
>> contact me through email.
>> -
>> JL Beeken
>> JLog - simple computer technology for genealogists
>> http://jlog.jgen.ws/
>>
>> On 4/10/2013 2:08 PM, BK Ford wrote:
>>>
>>> I am now desperate. I spent some time with the tech support people at
>>> Milennia looking around on my computer. He could not solve the
>>> problem. He did try 7.5, and it returned the same error. He said
>>> there must be some sort of conflict on my computer, but he did not
>>> have a clue what it might be. He was very apologetic. He set my
>>> BitDefender antivirus software to Game Mode and thought that might do
>>> it, but no. The program actually opens, but the second I try to open
>>> a file, like the Sample file (and he also created a test file, but
>>> same thing), it returns the error. I used the program on this same
>>> Windows 7 computer not very long ago. The only programs I have
>>> installed since that time, according to my Control Panel, are Turbo
>>> Tax and Java and something called Microsoft Silverlight (I didn't
>>> actually install that--don't know what it is or where it came from).
>>> I uninstalled Java. No change.
>>>
>>> He suggested that as long as I use this computer, I probably can't
>>> use Legacy. That doesn't make sense to me, as I used it on this very
>>> computer not long ago.
>>>
>>> He said the incompatibility issue is not that uncommon, and yet there
>>> is no "list" of known incompatible software.
>>>
>>> I feel totally stranded. Is there any way I can send my data file and
>>> have someone convert it to a gedcom so that I can open it in another
>>> family tree software program (like FTM or something)? Right now, I
>>> don't even think I can create a gedcom, can I? The tech support guy
>>> said he didn't think I could.
>>>
>>> Please help Barbara
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of last
> night working on a rewrite of my Photo Album webpages (not yet finished) so
> have not really had chance to absorb the possible causes. UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another program.
> The fact that you got so far indicates that it may be the latter, although
> by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing down your
> PC., leaving it for a few minutes and restarting - if so does it still stop
> at opening the Sample file. I know many people still run V6 on WIN7, so that
> is unlikely to be the problem. You may like to try uninstalling, deleting
> the C:\Legacy folder shutting down your Anti-virus and Firewall while
> installing Legacy - this is not something which I would like to do myself
> btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I HAVE 
INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME ERROR. I 
DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER ALSO, THAT I 
HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had the PC.,
> and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM NOT 
HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept
> having problems running programs (which makes me ask whether you have tried
> running other programs?) only to eventually find out that I had a defective
> RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A LOT, 
AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO BE 
WORKING.
> I know that Brian is following this thread, maybe he can advise whether
> contacting their technical dept. will help, I'm not sure, but nothing will
> be lost by so doing.
>
> As you will have gathered these are just a few random thoughts, dotting i's
> and crossing t's, when I am more awake, I will switch my head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO MY 
COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN WHEN HE 
SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF INCOMPATIBLES 
ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 6:09 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Ron,
> I am sick. I have tried everything. I really thought I had it. First, I made
> sure the user controls were not in place in Windows. (I rebooted after just
> about everything I did.) I followed all your steps, parking the Data folder
> and the .usr files (on my desktop) and then uninstalling AND deleting the
> Legacy folder from C:. I then did a fresh install directly from the web
> site. I really thought it was going to work. After saying it was a
> successful installation, it asked for the language and let me put in my
> customer number (to unlock my deluxe edition). (At this point, my data
> folder is still outside the software, parked on my desktop.) It even asked
> what I wanted to do. I chose to open a sample file. At that point, the
> hateful error message (same one) came on the screen, and I had to close the
> progam. This tells me that there is no corruption in my data folder or the
> .usr files. Now what? I am so upset.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
> wrote:
>
>> As I understand the problem, when an attempt is made to start Legacy the
>> error appears before the program gets anywhere.
>> ---
>> Ron Ferguson
>> http://www.fergys.co.uk/
>> GOONS #5307
>>
>> "Brian L. Lightfoot"  wrote:
>>
>>> Good ideas. And if you can indeed do either of these with no problems,
>>> then it means that your family file is corrupted and causing Windows to
>>> shut down Legacy rather than Legacy itself display some sort of internal
>>> error. Then it’s time to look for an older ZIP backups of your family
>>> file that you might have allowed to be created each and every time you
>>> shut down Legacy. These will tend to keep on accumulating in the Data
>>> folder unless you use Windows Explorer to delete 

RE: [LegacyUG] Panic!

[Paul Gray]

Barbara,



Yes, some people have reported problems with FTM, but to be honest it seems to 
be hit or miss. Many of those have huge, complex files. I have imported into 
FTM (don’t use it anymore, I like Legacy much better) and I had very few 
problems.



You really have nothing to lose. It will allow you to look at your data, and 
depending upon how large your database is you can spot check it for accuracy. 
If it looks pretty good, you could use FTM to create a GEDCOM that you could 
import into Legacy.

I’m assuming Legacy 7, as you might get that to work. I’m not sure if there is 
any hope of getting Legacy 6 to work.



Right now, in order to look at your data, you need to use a program other than 
Legacy 6. FTM might do the trick, but so might the free version of Legacy 7.



Paul Gray



From: BK Ford [mailto:pastors...@gmail.com]
Sent: April-10-13 4:21 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?



Sent from iPhone


On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.



On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
wrote:

Barbara, FTM  will convert a Legacy database with a gedcom.

Vivian



On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
wrote:

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.


Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford

Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara





Sent from my iPad


On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>

>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>

>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp









Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old 

Re: [LegacyUG] Panic!

[BK Ford]

Nothing left behind in registry.



Sent from my iPad

On Apr 10, 2013, at 4:55 PM, Virginia Blakelock  wrote:

> On Wed, Apr 10, 2013 at 1:33 PM, BK Ford  wrote:
>> Virginia, in order to use the MS Fixit program, do I uninstall everything 
>> first, delete the Legacy Folder on C, or at what point do I use this program?
>
> I would not uninstall or change anything.  Download Fixit and follow
> its lead.  As I recall you just tell it the program with which you are
> having a problem and it analyzes the situation.  It is safe to use and
> can't hurt anything.
>
> Did support have you check the eventviewer error log?  If not, it is
> very easy.  For Windows7:
>
> 1 - In Start - Search,  type eventvwr  (that is an abbreviation and is
> correct to enter).
>
> 2 - Go to Windows log / Application tab
>
> 3.  Look in the leftmost column for critical errors - like the red
> exclamation point in this screenshot example (click on Full Size to
> view the screenshot):
>
> http://screencast.com/t/YjyVpRgMer
>
> 4.  That may give you a clue as well as an ID in the Event ID column.
> You can then Google for Event ID 10 - or whatever ID you find.
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I did not mean to give the impression that I was excluding conflicting
software, simply that both options are on the table. I would have my PC
checked out though, especially if it is under warranty.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:22 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Actually the man who was helping me with looking into my computer did not
suggest that my computer has problems. He did suggest a possible
incompatibility between some software that I had installed recently and the
legacy program. He said he sees this problem more than one time per month.


Sent from iPhone

On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that
> Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some
> sort
> of conflict on my computer, but he did not have a clue what it might be.
> He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on
> this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax
> and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is
> no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family
> tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
>> Have you contacted Legacy support and had them look at your computer and
>> assist you working on it via the web?
>> Even though I understand quite a bit about technology I have found other
>> support services like that very helpful.
>>
>>> -Original Message-
>>> From: BK Ford [mailto:pastors...@gmail.com]
>>> Sent: Wednesday, April 10, 2013 10:33 AM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> Virginia, in order to use the MS Fixit program, do I uninstall
>>> everything first, delete the Legacy Folder on C, or at what point do I
>>> use this program?




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Lee Bruch]

Try to open your Legacy database with FTM



From: BK Ford [mailto:pastors...@gmail.com]
Sent: Wednesday, April 10, 2013 3:21 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?



Sent from iPhone


On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.



On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
wrote:

Barbara, FTM  will convert a Legacy database with a gedcom.

Vivian



On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
wrote:

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.


Ron Ferguson
http://www.fergys.couk/ <http://www.fergys.co.uk/>

-Original Message-
From: BK Ford

Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara





Sent from my iPad


On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>

>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>

>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>




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Follo

Re: [LegacyUG] Panic!

[BK Ford]

Actually the man who was helping me with looking into my computer did not 
suggest that my computer has problems. He did suggest a possible 
incompatibility between some software that I had installed recently and the 
legacy program. He said he sees this problem more than one time per month.


Sent from iPhone

On Apr 10, 2013, at 4:56 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
>> Have you contacted Legacy support and had them look at your computer and
>> assist you working on it via the web?
>> Even though I understand quite a bit about technology I have found other
>> support services like that very helpful.
>>
>>> -Original Message-
>>> From: BK Ford [mailto:pastors...@gmail.com]
>>> Sent: Wednesday, April 10, 2013 10:33 AM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> Virginia, in order to use the MS Fixit program, do I uninstall
>>> everything first, delete the Legacy Folder on C, or at what point do I
>>> use this program?
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[BK Ford]

I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?


Sent from iPhone

On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
>> Barbara, FTM  will convert a Legacy database with a gedcom.
>> Vivian
>>
>>
>> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
>> wrote:
>>> Barbara,
>>>
>>> I saw this post after I had sent my last one, it is interesting that Legacy
>>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>>> have dealt with the questions which I posed.
>>>
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>>
>>> -Original Message-
>>> From: BK Ford
>>> Sent: Wednesday, April 10, 2013 10:08 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>>
>>> I am now desperate. I spent some time with the tech support people at
>>> Milennia looking around on my computer. He could not solve the problem. He
>>> did try 7.5, and it returned the same error. He said there must be some sort
>>> of conflict on my computer, but he did not have a clue what it might be. He
>>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>>> and thought that might do it, but no. The program actually opens, but the
>>> second I try to open a file, like the Sample file (and he also created a
>>> test file, but same thing), it returns the error. I used the program on this
>>> same Windows 7 computer not very long ago. The only programs I have
>>> installed since that time, according to my Control Panel, are Turbo Tax and
>>> Java and something called Microsoft Silverlight (I didn't actually install
>>> that--don't know what it is or where it came from). I uninstalled Java. No
>>> change.
>>>
>>> He suggested that as long as I use this computer, I probably can't use
>>> Legacy. That doesn't make sense to me, as I used it on this very computer
>>> not long ago.
>>>
>>> He said the incompatibility issue is not that uncommon, and yet there is no
>>> "list" of known incompatible software.
>>>
>>> I feel totally stranded. Is there any way I can send my data file and have
>>> someone convert it to a gedcom so that I can open it in another family tree
>>> software program (like FTM or something)? Right now, I don't even think I
>>> can create a gedcom, can I? The tech support guy said he didn't think I
>>> could.
>>>
>>> Please help
>>> Barbara
>>>
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>>
>>> > Have you contacted Legacy support and had them look at your computer and
>>> > assist you working on it via the web?
>>> > Even though I understand quite a bit about technology I have found other
>>> > support services like that very helpful.
>>> >
>>> >> -Original Message-
>>> >> From: BK Ford [mailto:pastors...@gmail.com]
>>> >> Sent: Wednesday, April 10, 2013 10:33 AM
>>> >> To: LegacyUserGroup@LegacyUsers.com
>>> >> Subject: Re: [LegacyUG] Panic!
>>> >>
>>> >> Virginia, in order to use the MS Fixit program, do I uninstall
>>> >> everything first, delete the Legacy Folder on C, or at what point do I
>>> >> use this program?
>>> >>
>>> >>
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.

Re: [LegacyUG] Panic!

[Rich Falzini]

If the PC needs a tune up go to download.com and try the following
CCleaner

Wise registry cleaner

Advance system care

Spybot

All are free

Good luck


Sent from my iPhone

On Apr 10, 2013, at 5:39 PM, JLB  wrote:

> It sounds like your computer is in big trouble in some mysterious way.
> You could try TuneUp Utilities. http://www.tune-up.com/
>
> A free trial is 30 days I think so you don't have to buy it.
>
> The initial setup asks a lot of questions. It's not hard if you take it
> one step at a time but it takes awhile. It will go through your
> computer in depth and fix most problems. What I mean by 'most' is that
> sometimes reinstalling your operating system is the last but only resort.
>
> Instead of picking and guessing your way through one possibility at a
> time TuneUp is like having a mechanic inside your computer.
>
> If you want on-screen support I will work at an hourly rate. You can
> contact me through email.
> -
> JL Beeken
> JLog - simple computer technology for genealogists
> http://jlog.jgen.ws/
>
> On 4/10/2013 2:08 PM, BK Ford wrote:
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the
>> problem. He did try 7.5, and it returned the same error. He said
>> there must be some sort of conflict on my computer, but he did not
>> have a clue what it might be. He was very apologetic. He set my
>> BitDefender antivirus software to Game Mode and thought that might do
>> it, but no. The program actually opens, but the second I try to open
>> a file, like the Sample file (and he also created a test file, but
>> same thing), it returns the error. I used the program on this same
>> Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo
>> Tax and Java and something called Microsoft Silverlight (I didn't
>> actually install that--don't know what it is or where it came from).
>> I uninstalled Java. No change.
>>
>> He suggested that as long as I use this computer, I probably can't
>> use Legacy. That doesn't make sense to me, as I used it on this very
>> computer not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there
>> is no "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and
>> have someone convert it to a gedcom so that I can open it in another
>> family tree software program (like FTM or something)? Right now, I
>> don't even think I can create a gedcom, can I? The tech support guy
>> said he didn't think I could.
>>
>> Please help Barbara
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Vivian Gullickson White]

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.


On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  wrote:

> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson 
> wrote:
>
>> Barbara,
>>
>> I saw this post after I had sent my last one, it is interesting that
>> Legacy
>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>> have dealt with the questions which I posed.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 10:08 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the problem. He
>> did try 7.5, and it returned the same error. He said there must be some
>> sort
>> of conflict on my computer, but he did not have a clue what it might be.
>> He
>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>> and thought that might do it, but no. The program actually opens, but the
>> second I try to open a file, like the Sample file (and he also created a
>> test file, but same thing), it returns the error. I used the program on
>> this
>> same Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo Tax
>> and
>> Java and something called Microsoft Silverlight (I didn't actually install
>> that--don't know what it is or where it came from). I uninstalled Java. No
>> change.
>>
>> He suggested that as long as I use this computer, I probably can't use
>> Legacy. That doesn't make sense to me, as I used it on this very computer
>> not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there is
>> no
>> "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and have
>> someone convert it to a gedcom so that I can open it in another family
>> tree
>> software program (like FTM or something)? Right now, I don't even think I
>> can create a gedcom, can I? The tech support guy said he didn't think I
>> could.
>>
>> Please help
>> Barbara
>>
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>
>> > Have you contacted Legacy support and had them look at your computer and
>> > assist you working on it via the web?
>> > Even though I understand quite a bit about technology I have found other
>> > support services like that very helpful.
>> >
>> >> -Original Message-
>> >> From: BK Ford [mailto:pastors...@gmail.com]
>> >> Sent: Wednesday, April 10, 2013 10:33 AM
>> >> To: LegacyUserGroup@LegacyUsers.com
>> >> Subject: Re: [LegacyUG] Panic!
>> >>
>> >> Virginia, in order to use the MS Fixit program, do I uninstall
>> >> everything first, delete the Legacy Folder on C, or at what point do I
>> >> use this program?
>> >>
>> >>
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
>> on our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Vivian Gullickson White]

Barbara, FTM  will convert a Legacy database with a gedcom.
Vivian


On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some
> sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on
> this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subject: Re: [LegacyUG] Panic!
> >>
> >> Virginia, in order to use the MS Fixit program, do I uninstall
> >> everything first, delete the Legacy Folder on C, or at what point do I
> >> use this program?
> >>
> >>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!


I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Virginia Blakelock]

On Wed, Apr 10, 2013 at 1:33 PM, BK Ford  wrote:
> Virginia, in order to use the MS Fixit program, do I uninstall everything 
> first, delete the Legacy Folder on C, or at what point do I use this program?

I would not uninstall or change anything.  Download Fixit and follow
its lead.  As I recall you just tell it the program with which you are
having a problem and it analyzes the situation.  It is safe to use and
can't hurt anything.

 Did support have you check the eventviewer error log?  If not, it is
very easy.  For Windows7:

1 - In Start - Search,  type eventvwr  (that is an abbreviation and is
correct to enter).

2 - Go to Windows log / Application tab

3.  Look in the leftmost column for critical errors - like the red
exclamation point in this screenshot example (click on Full Size to
view the screenshot):

http://screencast.com/t/YjyVpRgMer

4.  That may give you a clue as well as an ID in the Event ID column.
You can then Google for Event ID 10 - or whatever ID you find.

Virginia



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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I'm afraid that I have just had three hours sleep - I spent much of last
night working on a rewrite of my Photo Album webpages (not yet finished) so
have not really had chance to absorb the possible causes. What is clear is
that it is an installation problem, or an interaction from another program.
The fact that you got so far indicates that it may be the latter, although
by no means am I ruling the first option out.

Have you recently installed *any* other program - especially, but not
exclusively, an antivirus or firewall? BTW. have you tried closing down your
PC., leaving it for a few minutes and restarting - if so does it still stop
at opening the Sample file. I know many people still run V6 on WIN7, so that
is unlikely to be the problem. You may like to try uninstalling, deleting
the C:\Legacy folder shutting down your Anti-virus and Firewall while
installing Legacy - this is not something which I would like to do myself
btw..

There is one other thing which comes to mind, how long have you had the PC.,
and was it new? some years ago on my then a few weeks old WIN XP, I kept
having problems running programs (which makes me ask whether you have tried
running other programs?) only to eventually find out that I had a defective
RAM.

I know that Brian is following this thread, maybe he can advise whether
contacting their technical dept. will help, I'm not sure, but nothing will
be lost by so doing.

As you will have gathered these are just a few random thoughts, dotting i's
and crossing t's, when I am more awake, I will switch my head on!

Ron Ferguson
http://www.fergys.co.uk/


-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 6:09 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems,
>> then it means that your family file is corrupted and causing Windows to
>> shut down Legacy rather than Legacy itself display some sort of internal
>> error. Then it’s time to look for an older ZIP backups of your family
>> file that you might have allowed to be created each and every time you
>> shut down Legacy. These will tend to keep on accumulating in the Data
>> folder unless you use Windows Explorer to delete some of the older ones.
>> I usually keep the three most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of
>> these would tell that the install was OK and therefore it must be you
>> database that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>



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Re: [LegacyUG] Panic!

[JLB]

It sounds like your computer is in big trouble in some mysterious way.
You could try TuneUp Utilities. http://www.tune-up.com/

A free trial is 30 days I think so you don't have to buy it.

The initial setup asks a lot of questions. It's not hard if you take it
one step at a time but it takes awhile. It will go through your
computer in depth and fix most problems. What I mean by 'most' is that
sometimes reinstalling your operating system is the last but only resort.

Instead of picking and guessing your way through one possibility at a
time TuneUp is like having a mechanic inside your computer.

If you want on-screen support I will work at an hourly rate. You can
contact me through email.
-
JL Beeken
JLog - simple computer technology for genealogists
http://jlog.jgen.ws/

On 4/10/2013 2:08 PM, BK Ford wrote:
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the
> problem. He did try 7.5, and it returned the same error. He said
> there must be some sort of conflict on my computer, but he did not
> have a clue what it might be. He was very apologetic. He set my
> BitDefender antivirus software to Game Mode and thought that might do
> it, but no. The program actually opens, but the second I try to open
> a file, like the Sample file (and he also created a test file, but
> same thing), it returns the error. I used the program on this same
> Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo
> Tax and Java and something called Microsoft Silverlight (I didn't
> actually install that--don't know what it is or where it came from).
> I uninstalled Java. No change.
>
> He suggested that as long as I use this computer, I probably can't
> use Legacy. That doesn't make sense to me, as I used it on this very
> computer not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there
> is no "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and
> have someone convert it to a gedcom so that I can open it in another
> family tree software program (like FTM or something)? Right now, I
> don't even think I can create a gedcom, can I? The tech support guy
> said he didn't think I could.
>
> Please help Barbara



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RE: [LegacyUG] Panic!

[Paul Gray]

Hi Barbara,

It's possible that someone is out there who could open your file and create a 
GEDCOM, but it would need to be someone with V6. (Or, maybe not)

I know you want to stay with v6, but given the situation would you consider 
upgrading to v7? It's possible that v7 would run on your computer, when v6 
wouldn't.

Might I suggest downloading the free version of V7, and seeing if you can at 
least open the sample file on it with your current computer? As long as you 
have saved extra copies of your V6 files, it doesn't preclude eventually going 
back to v6, but it might at least allow you to access the data you need in the 
short run.

There are two considerations. You would want to save an extra (maybe two) 
copies of your current v6 family files, because the 'working file' gets 
converted to a new format when it's opened in the new version of Legacy. That 
converted file can never be opened in V6.

Also, I think there are issues (manageable, but certain things need to be done) 
with two versions of Legacy on the same computer, it might be safer to totally 
uninstall V6 before doing that.

Paul Gray

-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: April-10-13 3:09 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!


I am now desperate. I spent some time with the tech support people at Milennia 
looking around on my computer. He could not solve the problem. He did try 7.5, 
and it returned the same error. He said there must be some sort of conflict on 
my computer, but he did not have a clue what it might be. He was very 
apologetic. He set my BitDefender antivirus software to Game Mode and thought 
that might do it, but no. The program actually opens, but the second I try to 
open a file, like the Sample file (and he also created a test file, but same 
thing), it returns the error. I used the program on this same Windows 7 
computer not very long ago. The only programs I have installed since that time, 
according to my Control Panel, are Turbo Tax and Java and something called 
Microsoft Silverlight (I didn't actually install that--don't know what it is or 
where it came from). I uninstalled Java. No change.

He suggested that as long as I use this computer, I probably can't use Legacy. 
That doesn't make sense to me, as I used it on this very computer not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no 
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have 
someone convert it to a gedcom so that I can open it in another family tree 
software program (like FTM or something)? Right now, I don't even think I can 
create a gedcom, can I? The tech support guy said he didn't think I could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and 
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other 
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do
>> I use this program?
>>
>>
>>
>> Sent from my iPad
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Archived messages after N

Re: [LegacyUG] Panic!

[Barbara Ford]

But I already know it's not the data that is the problem. All my efforts
for the last several hours have been without any of my own personal data
anywhere. I just need to be able to convert to a gedcom at this point.


On Mon, Apr 8, 2013 at 3:36 PM, Bobby Johnson  wrote:

>
> Perhaps someone who has v6 would be willing to attempt to open your .fdb
> file if you emailed it direct to them.  If they can open your file then it
> is not the data that is the problem, but your installation.
>
> Bobby
>
> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Monday, April 08, 2013 3:16 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually, I installed v6 from the Legacy web site.
>
>
>
> Sent from my iPad
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



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Re: [LegacyUG] Panic!

[BK Ford]

I am now desperate. I spent some time with the tech support people at Milennia 
looking around on my computer. He could not solve the problem. He did try 7.5, 
and it returned the same error. He said there must be some sort of conflict on 
my computer, but he did not have a clue what it might be. He was very 
apologetic. He set my BitDefender antivirus software to Game Mode and thought 
that might do it, but no. The program actually opens, but the second I try to 
open a file, like the Sample file (and he also created a test file, but same 
thing), it returns the error. I used the program on this same Windows 7 
computer not very long ago. The only programs I have installed since that time, 
according to my Control Panel, are Turbo Tax and Java and something called 
Microsoft Silverlight (I didn't actually install that--don't know what it is or 
where it came from). I uninstalled Java. No change.

He suggested that as long as I use this computer, I probably can't use Legacy. 
That doesn't make sense to me, as I used it on this very computer not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no 
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have 
someone convert it to a gedcom so that I can open it in another family tree 
software program (like FTM or something)? Right now, I don't even think I can 
create a gedcom, can I? The tech support guy said he didn't think I could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and 
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other 
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>
>>
>> Sent from my iPad
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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RE: [LegacyUG] Panic!

[Lee Bruch]

Have you contacted Legacy support and had them look at your computer and assist 
you working on it via the web?
Even though I understand quite a bit about technology I have found other 
support services like that very helpful.

> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Wednesday, April 10, 2013 10:33 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Virginia, in order to use the MS Fixit program, do I uninstall
> everything first, delete the Legacy Folder on C, or at what point do I
> use this program?
>
>
>
> Sent from my iPad
>




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Re: [LegacyUG] Panic!

[kaytt2]

Oops.  I forgot to mention uninstall Legacy from your C drive first.



-Original Message-
From: kaytt2
Sent: Wednesday, April 10, 2013 11:40 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

This is just an idea, but I had Legacy 6 and Legacy 7 on my computer at one
time and it worked fine for me.  I do this when a new version comes out and
I'm not sure if I will like it.

Delete any desktop icons for Legacy.  Make a new folder on your C drive and
call it Legacy 6. Do a fresh install into this folder rather than directly
to the C drive.
Your folders will look like C:>Legacy 6>Legacy>(all the files associated
with Legacy: backgrounds, data, etc. etc.)
You can then send a new icon to your desktop from the file found within this
group of files.

Kathy

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:09 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems,
>> then it means that your family file is corrupted and causing Windows to
>> shut down Legacy rather than Legacy itself display some sort of internal
>> error. Then it’s time to look for an older ZIP backups of your family
>> file that you might have allowed to be created each and every time you
>> shut down Legacy. These will tend to keep on accumulating in the Data
>> folder unless you use Windows Explorer to delete some of the older ones.
>> I usually keep the three most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of
>> these would tell that the install was OK and therefore it must be you
>> database that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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our blog (http://news.LegacyFamilyTree.com).
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Archived messages after Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[kaytt2]

This is just an idea, but I had Legacy 6 and Legacy 7 on my computer at one
time and it worked fine for me.  I do this when a new version comes out and
I'm not sure if I will like it.

Delete any desktop icons for Legacy.  Make a new folder on your C drive and
call it Legacy 6. Do a fresh install into this folder rather than directly
to the C drive.
Your folders will look like C:>Legacy 6>Legacy>(all the files associated
with Legacy: backgrounds, data, etc. etc.)
You can then send a new icon to your desktop from the file found within this
group of files.

Kathy



-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:09 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Virginia, in order to use the MS Fixit program, do I uninstall everything 
first, delete the Legacy Folder on C, or at what point do I use this program?



Sent from my iPad

On Apr 10, 2013, at 8:11 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The MS Fixit program can often fix the problem with the installation
> software in a Windows environment.  The problem is almost certainly
> with Legacy not with Windows.
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made 
sure the user controls were not in place in Windows. (I rebooted after just 
about everything I did.) I followed all your steps, parking the Data folder and 
the .usr files (on my desktop) and then uninstalling AND deleting the Legacy 
folder from C:. I then did a fresh install directly from the web site. I really 
thought it was going to work. After saying it was a successful installation, it 
asked for the language and let me put in my customer number (to unlock my 
deluxe edition). (At this point, my data folder is still outside the software, 
parked on my desktop.) It even asked what I wanted to do. I chose to open a 
sample file. At that point, the hateful error message (same one) came on the 
screen, and I had to close the progam. This tells me that there is no 
corruption in my data folder or the .usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson  wrote:

> As I understand the problem, when an attempt is made to start Legacy the 
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems, then 
>> it means that your family file is corrupted and causing Windows to shut down 
>> Legacy rather than Legacy itself display some sort of internal error. Then 
>> it’s time to look for an older ZIP backups of your family file that you 
>> might have allowed to be created each and every time you shut down Legacy. 
>> These will tend to keep on accumulating in the Data folder unless you use 
>> Windows Explorer to delete some of the older ones. I usually keep the three 
>> most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of these 
>> would tell that the install was OK and therefore it must be you database 
>> that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Virginia Blakelock]

Barbara -

The MS Fixit program can often fix the problem with the installation
software in a Windows environment.  The problem is almost certainly
with Legacy not with Windows.

Virginia



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Thank you for the suggestion, Virginia. I will try the other steps suggested 
first and then this suggestion. I did have a computer technician look at it, 
and he assures me it is not a Windows error but is a Legacy error.
Thanks,
Barbara



Sent from my iPad

On Apr 9, 2013, at 4:19 PM, Virginia Blakelock  wrote:

> Barbara -
>
> You may also want to try Microsoft's Fixit Program for Install and
> Uninstall Problems.  I have used it successfully several times with
> various programs.
>
> http://support.microsoft.com/mats/Program_Install_and_Uninstall/
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Virginia Blakelock]

Barbara -

You may also want to try Microsoft's Fixit Program for Install and
Uninstall Problems.  I have used it successfully several times with
various programs.

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Virginia



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

We're all just trying to get you up and running again. The battery replacement 
saga was not directed to you but meant to illustrate the many different avenues 
that people on forums suggest in fixing a problem. Sorry if you thought "user" 
or "OP" was offensive or somehow non-descript. I think you are on the right 
track in insuring a clean re-installation of Legacy. To me it sounds as if you 
had already done enough and no user needs to jump through hoops just to get a 
program re-installed. We would all be appreciative if you would post the final 
result of what the problem turns out to be.

Brian in California


-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: Tuesday, April 09, 2013 9:24 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Sometimes it feels like you all may not be aware that "the user" or the "OP" is 
reading the replies. The user would be happy to explain why she insists on 
staying with v6, if asked directly. The user knew that one reference to another 
occurrence of a windows explorer error would immediately result in a premature 
conclusion that the problem is windows and not legacy at all. The user also 
hopes that a lot of time will not be solicited from members of this group, only 
to conclude with the need for a battery replacement.

The user will take the following steps and will not take up any more time from 
the group.

1-follow steps carefully Suggested and explained by Ron.
2-If that does not solve the problem, will check with Dell regarding my Windows 
7 laptop which is still under warranty.
3-Contact the help desk at millennia for further help if the problem is not 
resolved at that point.

Thank you for the suggestions.
Barbara




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Shirley Richardson]

Please do let us know how you get on. I have been following the thread with 
concern for you. Great to know there are many who are trying to help you 
especially at this trying time for you.
Kind Regards
Shirley in NZ
  - Original Message -
  From: BK Ford
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Wednesday, April 10, 2013 4:23 AM
  Subject: Re: [LegacyUG] Panic!


  Sometimes it feels like you all may not be aware that "the user" or the "OP" 
is reading the replies. The user would be happy to explain why she insists on 
staying with v6, if asked directly. The user knew that one reference to another 
occurrence of a windows explorer error would immediately result in a premature 
conclusion that the problem is windows and not legacy at all. The user also 
hopes that a lot of time will not be solicited from members of this group, only 
to conclude with the need for a battery replacement.

  The user will take the following steps and will not take up any more time 
from the group.

  1-follow steps carefully Suggested and explained by Ron.
  2-If that does not solve the problem, will check with Dell regarding my 
Windows 7 laptop which is still under warranty.
  3-Contact the help desk at millennia for further help if the problem is not 
resolved at that point.

  Thank you for the suggestions.
  Barbara

  Sent from iPhone

  On Apr 9, 2013, at 11:03 AM, "Brian L. Lightfoot"  
wrote:

  > All good advice but I think this is basically what Ron Ferguson already 
advised with the exception that she temporarily move the left over un-installed 
files and then add them back in one at a time. That would disclose exactly 
where the corruption was happening but now the OP's latest message to this 
forum discloses that she occasional has errors with Windows Explorer. It's 
beginning to sound more and more like a hosed Windows system and not Legacy at 
all.
  >
  > If she follows all of your instructions and still has problems, then her 
next step would be to re-install Windows, maybe at first trying a repair of 
itself by not doing a complete clean install (re-installing all applications is 
a PITA).
  >
  > Hopefully it's not anything similar to a problem a year or so ago on a 
different forum where multiple users offered many suggestions to another user 
that complained that Windows kept shutting down automatically. Finally she 
exclaimed, "Oh never mind. Turns out the battery on the laptop just needed 
charging."
  >
  > Brian in California
  >
  >
  > -Original Message-
  > From: Brian/Support [mailto:br...@legacyfamilytree.com]
  > Sent: Tuesday, April 09, 2013 8:27 AM
  > To: LegacyUserGroup@LegacyUsers.com
  > Subject: Re: [LegacyUG] Panic!
  >
  > I suggest the user do a clean install of Legacy, making sure that she 
installs to the default C:\Legacy folder. If I remember from this thread she is 
running Legacy 6 under Windows 7 and because of the Windows 7 security model 
Legacy MUST be installed to the C:\Legacy folder not in the program files 
folders.
  >
  > To do a complete uninstall and then reinstall.
  >
  > Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
Legacy, with Windows Explorer find and look in the Legacy program folder. The 
default is C:\Legacy. Within this folder you will find several files remaining 
that you will need to delete. Carefully delete all of the files in the Legacy 
folder but DO NOT delete any of the folders like the Data folder, Picture 
Folder or Web Folder as these folders hold your data and you don't want to 
accidentally delete your family file or pictures. All the other files should be 
deleted. You'll need to reset your preferences after you reinstall.
  >
  > If the user installed Legacy in the Program Files area she will need to 
rename the installation program to LegacyNew.exe after the download below. 
Changing the name tells the Installer the user wants to use a new location for 
Legacy, not the location stored in the Windows Registry.
  >
  > Download the Standard Edition from our website. For Version 7.0 use the 
download update option under the Legacy menu item. Versions of Legacy prior to 
v6 can be downloaded from 
http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
file on your hard drive in a place you will remember. I do not suggest the 
Desktop since the install program and Legacy both use the same Icon, it is too 
easy to get them confused if both are on your desktop. Rename the file per the 
earlier para if required.
  >
  > If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
customer number and click on the unlock button.
  >
  > **When you reinstall, make sure that all other programs are shut down and 
your anti-

Re: [LegacyUG] Panic!

[Freuler]

Just another "quirk" I run into sometimes. After the uninstall, reboot your 
machine before re-installing.

On Apr 9, 2013, at 8:37 AM, BK Ford  wrote:

> I will try this.
>
> Http://scrappermamo.blogspot.com
> Sent from iPhone
>
> On Apr 9, 2013, at 10:27 AM, Brian/Support  wrote:
>
>> I suggest the user do a clean install of Legacy, making sure that she
>> installs to the default C:\Legacy folder. If I remember from this thread
>> she is running Legacy 6 under Windows 7 and because of the Windows 7
>> security model Legacy MUST be installed to the C:\Legacy folder not in
>> the program files folders.
>>
>> To do a complete uninstall and then reinstall.
>>
>> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall
>> Legacy, with Windows Explorer find and look in the Legacy program
>> folder. The default is C:\Legacy. Within this folder you will find
>> several files remaining that you will need to delete. Carefully delete
>> all of the files in the Legacy folder but DO NOT delete any of the
>> folders like the Data folder, Picture Folder or Web Folder as these
>> folders hold your data and you don't want to accidentally delete your
>> family file or pictures. All the other files should be deleted. You'll
>> need to reset your preferences after you reinstall.
>>
>> If the user installed Legacy in the Program Files area she will need to
>> rename the installation program to LegacyNew.exe after the download
>> below. Changing the name tells the Installer the user wants to use a new
>> location for Legacy, not the location stored in the Windows Registry.
>>
>> Download the Standard Edition from our website. For Version 7.0 use the
>> download update option under the Legacy menu item. Versions of Legacy
>> prior to v6 can be downloaded from
>> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
>> downloaded file on your hard drive in a place you will remember. I do
>> not suggest the Desktop since the install program and Legacy both use
>> the same Icon, it is too easy to get them confused if both are on your
>> desktop. Rename the file per the earlier para if required.
>>
>> If you have the Deluxe Edition, you'll need to go to Help > Unlock
>> Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
>> your name and customer number and click on the unlock button.
>>
>> **When you reinstall, make sure that all other programs are shut down
>> and your anti-virus software is disabled.**
>>
>> Brian
>> Customer Support
>> Millennia Corporation
>> br...@legacyfamilytree.com
>> http://www.LegacyFamilyTree.com
>> --
>>
>> On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
>>> Now that is good info to know. It means that there is probably nothing 
>>> wrong with your family data file. The problem would seem to be in a faulty 
>>> Legacy installation or perhaps some corrupted Windows files. You didn’t 
>>> mention having any problems with any other program on your computer.
>>>
>>> Here is question or two for the rest of the group:
>>>
>>> would it be a wise idea for her to boot in Safe Mode and then try to run 
>>> Legacy? This would rule out some bad drivers somewhere.
>>>
>>> Or would it be best for her just to upgrade to v7 (I don’t understand why 
>>> she insists on staying with v6)?
>>>
>>> Maybe her download of v6 was corrupted…but that should have been caught 
>>> during the install. Someone mentioned reading the install.log but that 
>>> usually is beyond the comprehension of most users.
>>>
>>> Brian in California
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfam

Re: [LegacyUG] Panic!

[Brian/Support]

It is just a convention to use OP when referring to the person who
started a thread when you are not replying to a message from that
person. That tells readers of the message that we are aware that the
message we are responding to is not from the person with the problem.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
--

On 09-Apr-13 12:23, BK Ford wrote:
> Sometimes it feels like you all may not be aware that "the user" or the "OP" 
> is reading the replies. The user would be happy to explain why she insists on 
> staying with v6, if asked directly. The user knew that one reference to 
> another occurrence of a windows explorer error would immediately result in a 
> premature conclusion that the problem is windows and not legacy at all. The 
> user also hopes that a lot of time will not be solicited from members of this 
> group, only to conclude with the need for a battery replacement.



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Sometimes it feels like you all may not be aware that "the user" or the "OP" is 
reading the replies. The user would be happy to explain why she insists on 
staying with v6, if asked directly. The user knew that one reference to another 
occurrence of a windows explorer error would immediately result in a premature 
conclusion that the problem is windows and not legacy at all. The user also 
hopes that a lot of time will not be solicited from members of this group, only 
to conclude with the need for a battery replacement.

The user will take the following steps and will not take up any more time from 
the group.

1-follow steps carefully Suggested and explained by Ron.
2-If that does not solve the problem, will check with Dell regarding my Windows 
7 laptop which is still under warranty.
3-Contact the help desk at millennia for further help if the problem is not 
resolved at that point.

Thank you for the suggestions.
Barbara

Sent from iPhone

On Apr 9, 2013, at 11:03 AM, "Brian L. Lightfoot"  
wrote:

> All good advice but I think this is basically what Ron Ferguson already 
> advised with the exception that she temporarily move the left over 
> un-installed files and then add them back in one at a time. That would 
> disclose exactly where the corruption was happening but now the OP's latest 
> message to this forum discloses that she occasional has errors with Windows 
> Explorer. It's beginning to sound more and more like a hosed Windows system 
> and not Legacy at all.
>
> If she follows all of your instructions and still has problems, then her next 
> step would be to re-install Windows, maybe at first trying a repair of itself 
> by not doing a complete clean install (re-installing all applications is a 
> PITA).
>
> Hopefully it's not anything similar to a problem a year or so ago on a 
> different forum where multiple users offered many suggestions to another user 
> that complained that Windows kept shutting down automatically. Finally she 
> exclaimed, "Oh never mind. Turns out the battery on the laptop just needed 
> charging."
>
> Brian in California
>
>
> -Original Message-
> From: Brian/Support [mailto:br...@legacyfamilytree.com]
> Sent: Tuesday, April 09, 2013 8:27 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I suggest the user do a clean install of Legacy, making sure that she 
> installs to the default C:\Legacy folder. If I remember from this thread she 
> is running Legacy 6 under Windows 7 and because of the Windows 7 security 
> model Legacy MUST be installed to the C:\Legacy folder not in the program 
> files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
> Legacy, with Windows Explorer find and look in the Legacy program folder. The 
> default is C:\Legacy. Within this folder you will find several files 
> remaining that you will need to delete. Carefully delete all of the files in 
> the Legacy folder but DO NOT delete any of the folders like the Data folder, 
> Picture Folder or Web Folder as these folders hold your data and you don't 
> want to accidentally delete your family file or pictures. All the other files 
> should be deleted. You'll need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to 
> rename the installation program to LegacyNew.exe after the download below. 
> Changing the name tells the Installer the user wants to use a new location 
> for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the 
> download update option under the Legacy menu item. Versions of Legacy prior 
> to v6 can be downloaded from 
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
> file on your hard drive in a place you will remember. I do not suggest the 
> Desktop since the install program and Legacy both use the same Icon, it is 
> too easy to get them confused if both are on your desktop. Rename the file 
> per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
> Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
> customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down and 
> your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> 

RE: [LegacyUG] Panic!

[Alan Pereira]

To set UAC off
Control Panel, System and Security
Action Center, Change User Account Control Settings
Move the slider down to "Never notify"
Click OK


-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: 09 April 2013 16:47
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

How do I do that? I should add that I have recently been getting occasional 
errors where Windows Explorer closes.


Sent from iPhone

On Apr 9, 2013, at 10:35 AM, "Alan Pereira"  wrote:

> I wonder whether the op has turned off UAC(User Account Control) as suggested 
> for Windows 7.  She may have missed this requirement if installing an earlier 
> version of Legacy?
>
> Alan
>
> -Original Message-
> From: Brian/Support [mailto:br...@legacyfamilytree.com]
> Sent: 09 April 2013 16:27
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I suggest the user do a clean install of Legacy, making sure that she 
> installs to the default C:\Legacy folder. If I remember from this thread she 
> is running Legacy 6 under Windows 7 and because of the Windows 7 security 
> model Legacy MUST be installed to the C:\Legacy folder not in the program 
> files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
> Legacy, with Windows Explorer find and look in the Legacy program folder. The 
> default is C:\Legacy. Within this folder you will find several files 
> remaining that you will need to delete. Carefully delete all of the files in 
> the Legacy folder but DO NOT delete any of the folders like the Data folder, 
> Picture Folder or Web Folder as these folders hold your data and you don't 
> want to accidentally delete your family file or pictures. All the other files 
> should be deleted. You'll need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to 
> rename the installation program to LegacyNew.exe after the download below. 
> Changing the name tells the Installer the user wants to use a new location 
> for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the 
> download update option under the Legacy menu item. Versions of Legacy prior 
> to v6 can be downloaded from 
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
> file on your hard drive in a place you will remember. I do not suggest the 
> Desktop since the install program and Legacy both use the same Icon, it is 
> too easy to get them confused if both are on your desktop. Rename the file 
> per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
> Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
> customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down and 
> your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --
>
> On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
>> Now that is good info to know. It means that there is probably nothing wrong 
>> with your family data file. The problem would seem to be in a faulty Legacy 
>> installation or perhaps some corrupted Windows files. You didn’t mention 
>> having any problems with any other program on your computer.
>>
>> Here is question or two for the rest of the group:
>>
>> would it be a wise idea for her to boot in Safe Mode and then try to run 
>> Legacy? This would rule out some bad drivers somewhere.
>>
>> Or would it be best for her just to upgrade to v7 (I don’t understand why 
>> she insists on staying with v6)?
>>
>> Maybe her download of v6 was corrupted…but that should have been caught 
>> during the install. Someone mentioned reading the install.log but that 
>> usually is beyond the comprehension of most users.
>>
>> Brian in California
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.L

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

You should make that "both Brians".  :-)



-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Tuesday, April 09, 2013 8:53 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Nice to know that Brian and I are in agreement.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Tuesday, April 09, 2013 4:37 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I will try this.

Http://scrappermamo.blogspot.com
Sent from iPhone

On Apr 9, 2013, at 10:27 AM, Brian/Support 
wrote:

> I suggest the user do a clean install of Legacy, making sure that she
> installs to the default C:\Legacy folder. If I remember from this
> thread she is running Legacy 6 under Windows 7 and because of the
> Windows 7 security model Legacy MUST be installed to the C:\Legacy
> folder not in the program files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you
> uninstall Legacy, with Windows Explorer find and look in the Legacy
> program folder. The default is C:\Legacy. Within this folder you will
> find several files remaining that you will need to delete. Carefully
> delete all of the files in the Legacy folder but DO NOT delete any of
> the folders like the Data folder, Picture Folder or Web Folder as
> these folders hold your data and you don't want to accidentally delete
> your family file or pictures. All the other files should be deleted.
> You'll need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need
> to rename the installation program to LegacyNew.exe after the download
> below. Changing the name tells the Installer the user wants to use a
> new location for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use
> the download update option under the Legacy menu item. Versions of
> Legacy prior to v6 can be downloaded from
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
> downloaded file on your hard drive in a place you will remember. I do
> not suggest the Desktop since the install program and Legacy both use
> the same Icon, it is too easy to get them confused if both are on your
> desktop. Rename the file per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock
> Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
> your name and customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down
> and your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

All good advice but I think this is basically what Ron Ferguson already advised 
with the exception that she temporarily move the left over un-installed files 
and then add them back in one at a time. That would disclose exactly where the 
corruption was happening but now the OP's latest message to this forum 
discloses that she occasional has errors with Windows Explorer. It's beginning 
to sound more and more like a hosed Windows system and not Legacy at all.

If she follows all of your instructions and still has problems, then her next 
step would be to re-install Windows, maybe at first trying a repair of itself 
by not doing a complete clean install (re-installing all applications is a 
PITA).

Hopefully it's not anything similar to a problem a year or so ago on a 
different forum where multiple users offered many suggestions to another user 
that complained that Windows kept shutting down automatically. Finally she 
exclaimed, "Oh never mind. Turns out the battery on the laptop just needed 
charging."

Brian in California


-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: Tuesday, April 09, 2013 8:27 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I suggest the user do a clean install of Legacy, making sure that she installs 
to the default C:\Legacy folder. If I remember from this thread she is running 
Legacy 6 under Windows 7 and because of the Windows 7 security model Legacy 
MUST be installed to the C:\Legacy folder not in the program files folders.

To do a complete uninstall and then reinstall.

Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
Legacy, with Windows Explorer find and look in the Legacy program folder. The 
default is C:\Legacy. Within this folder you will find several files remaining 
that you will need to delete. Carefully delete all of the files in the Legacy 
folder but DO NOT delete any of the folders like the Data folder, Picture 
Folder or Web Folder as these folders hold your data and you don't want to 
accidentally delete your family file or pictures. All the other files should be 
deleted. You'll need to reset your preferences after you reinstall.

If the user installed Legacy in the Program Files area she will need to rename 
the installation program to LegacyNew.exe after the download below. Changing 
the name tells the Installer the user wants to use a new location for Legacy, 
not the location stored in the Windows Registry.

Download the Standard Edition from our website. For Version 7.0 use the 
download update option under the Legacy menu item. Versions of Legacy prior to 
v6 can be downloaded from 
http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
file on your hard drive in a place you will remember. I do not suggest the 
Desktop since the install program and Legacy both use the same Icon, it is too 
easy to get them confused if both are on your desktop. Rename the file per the 
earlier para if required.

If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
customer number and click on the unlock button.

**When you reinstall, make sure that all other programs are shut down and your 
anti-virus software is disabled.**

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
--




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Nice to know that Brian and I are in agreement.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Tuesday, April 09, 2013 4:37 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I will try this.

Http://scrappermamo.blogspot.com
Sent from iPhone

On Apr 9, 2013, at 10:27 AM, Brian/Support 
wrote:

> I suggest the user do a clean install of Legacy, making sure that she
> installs to the default C:\Legacy folder. If I remember from this thread
> she is running Legacy 6 under Windows 7 and because of the Windows 7
> security model Legacy MUST be installed to the C:\Legacy folder not in
> the program files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall
> Legacy, with Windows Explorer find and look in the Legacy program
> folder. The default is C:\Legacy. Within this folder you will find
> several files remaining that you will need to delete. Carefully delete
> all of the files in the Legacy folder but DO NOT delete any of the
> folders like the Data folder, Picture Folder or Web Folder as these
> folders hold your data and you don't want to accidentally delete your
> family file or pictures. All the other files should be deleted. You'll
> need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to
> rename the installation program to LegacyNew.exe after the download
> below. Changing the name tells the Installer the user wants to use a new
> location for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the
> download update option under the Legacy menu item. Versions of Legacy
> prior to v6 can be downloaded from
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
> downloaded file on your hard drive in a place you will remember. I do
> not suggest the Desktop since the install program and Legacy both use
> the same Icon, it is too easy to get them confused if both are on your
> desktop. Rename the file per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock
> Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
> your name and customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down
> and your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

How do I do that? I should add that I have recently been getting occasional 
errors where Windows Explorer closes.


Sent from iPhone

On Apr 9, 2013, at 10:35 AM, "Alan Pereira"  wrote:

> I wonder whether the op has turned off UAC(User Account Control) as suggested 
> for Windows 7.  She may have missed this requirement if installing an earlier 
> version of Legacy?
>
> Alan
>
> -Original Message-
> From: Brian/Support [mailto:br...@legacyfamilytree.com]
> Sent: 09 April 2013 16:27
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I suggest the user do a clean install of Legacy, making sure that she 
> installs to the default C:\Legacy folder. If I remember from this thread she 
> is running Legacy 6 under Windows 7 and because of the Windows 7 security 
> model Legacy MUST be installed to the C:\Legacy folder not in the program 
> files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
> Legacy, with Windows Explorer find and look in the Legacy program folder. The 
> default is C:\Legacy. Within this folder you will find several files 
> remaining that you will need to delete. Carefully delete all of the files in 
> the Legacy folder but DO NOT delete any of the folders like the Data folder, 
> Picture Folder or Web Folder as these folders hold your data and you don't 
> want to accidentally delete your family file or pictures. All the other files 
> should be deleted. You'll need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to 
> rename the installation program to LegacyNew.exe after the download below. 
> Changing the name tells the Installer the user wants to use a new location 
> for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the 
> download update option under the Legacy menu item. Versions of Legacy prior 
> to v6 can be downloaded from 
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
> file on your hard drive in a place you will remember. I do not suggest the 
> Desktop since the install program and Legacy both use the same Icon, it is 
> too easy to get them confused if both are on your desktop. Rename the file 
> per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
> Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
> customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down and 
> your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --
>
> On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
>> Now that is good info to know. It means that there is probably nothing wrong 
>> with your family data file. The problem would seem to be in a faulty Legacy 
>> installation or perhaps some corrupted Windows files. You didn’t mention 
>> having any problems with any other program on your computer.
>>
>> Here is question or two for the rest of the group:
>>
>> would it be a wise idea for her to boot in Safe Mode and then try to run 
>> Legacy? This would rule out some bad drivers somewhere.
>>
>> Or would it be best for her just to upgrade to v7 (I don’t understand why 
>> she insists on staying with v6)?
>>
>> Maybe her download of v6 was corrupted…but that should have been caught 
>> during the install. Someone mentioned reading the install.log but that 
>> usually is beyond the comprehension of most users.
>>
>> Brian in California
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 

Re: [LegacyUG] Panic!

[BK Ford]

FYI I had already done everything down to "Carefully delete".

Sent from iPhone

On Apr 9, 2013, at 10:27 AM, Brian/Support  wrote:

> I suggest the user do a clean install of Legacy, making sure that she
> installs to the default C:\Legacy folder. If I remember from this thread
> she is running Legacy 6 under Windows 7 and because of the Windows 7
> security model Legacy MUST be installed to the C:\Legacy folder not in
> the program files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall
> Legacy, with Windows Explorer find and look in the Legacy program
> folder. The default is C:\Legacy. Within this folder you will find
> several files remaining that you will need to delete. Carefully delete
> all of the files in the Legacy folder but DO NOT delete any of the
> folders like the Data folder, Picture Folder or Web Folder as these
> folders hold your data and you don't want to accidentally delete your
> family file or pictures. All the other files should be deleted. You'll
> need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to
> rename the installation program to LegacyNew.exe after the download
> below. Changing the name tells the Installer the user wants to use a new
> location for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the
> download update option under the Legacy menu item. Versions of Legacy
> prior to v6 can be downloaded from
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
> downloaded file on your hard drive in a place you will remember. I do
> not suggest the Desktop since the install program and Legacy both use
> the same Icon, it is too easy to get them confused if both are on your
> desktop. Rename the file per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock
> Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
> your name and customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down
> and your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --
>
> On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
>> Now that is good info to know. It means that there is probably nothing wrong 
>> with your family data file. The problem would seem to be in a faulty Legacy 
>> installation or perhaps some corrupted Windows files. You didn’t mention 
>> having any problems with any other program on your computer.
>>
>> Here is question or two for the rest of the group:
>>
>> would it be a wise idea for her to boot in Safe Mode and then try to run 
>> Legacy? This would rule out some bad drivers somewhere.
>>
>> Or would it be best for her just to upgrade to v7 (I don’t understand why 
>> she insists on staying with v6)?
>>
>> Maybe her download of v6 was corrupted…but that should have been caught 
>> during the install. Someone mentioned reading the install.log but that 
>> usually is beyond the comprehension of most users.
>>
>> Brian in California
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

I will try this.

Http://scrappermamo.blogspot.com
Sent from iPhone

On Apr 9, 2013, at 10:27 AM, Brian/Support  wrote:

> I suggest the user do a clean install of Legacy, making sure that she
> installs to the default C:\Legacy folder. If I remember from this thread
> she is running Legacy 6 under Windows 7 and because of the Windows 7
> security model Legacy MUST be installed to the C:\Legacy folder not in
> the program files folders.
>
> To do a complete uninstall and then reinstall.
>
> Use Windows Add/Remove programs to uninstall Legacy. After you uninstall
> Legacy, with Windows Explorer find and look in the Legacy program
> folder. The default is C:\Legacy. Within this folder you will find
> several files remaining that you will need to delete. Carefully delete
> all of the files in the Legacy folder but DO NOT delete any of the
> folders like the Data folder, Picture Folder or Web Folder as these
> folders hold your data and you don't want to accidentally delete your
> family file or pictures. All the other files should be deleted. You'll
> need to reset your preferences after you reinstall.
>
> If the user installed Legacy in the Program Files area she will need to
> rename the installation program to LegacyNew.exe after the download
> below. Changing the name tells the Installer the user wants to use a new
> location for Legacy, not the location stored in the Windows Registry.
>
> Download the Standard Edition from our website. For Version 7.0 use the
> download update option under the Legacy menu item. Versions of Legacy
> prior to v6 can be downloaded from
> http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
> downloaded file on your hard drive in a place you will remember. I do
> not suggest the Desktop since the install program and Legacy both use
> the same Icon, it is too easy to get them confused if both are on your
> desktop. Rename the file per the earlier para if required.
>
> If you have the Deluxe Edition, you'll need to go to Help > Unlock
> Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
> your name and customer number and click on the unlock button.
>
> **When you reinstall, make sure that all other programs are shut down
> and your anti-virus software is disabled.**
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
> --
>
> On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
>> Now that is good info to know. It means that there is probably nothing wrong 
>> with your family data file. The problem would seem to be in a faulty Legacy 
>> installation or perhaps some corrupted Windows files. You didn’t mention 
>> having any problems with any other program on your computer.
>>
>> Here is question or two for the rest of the group:
>>
>> would it be a wise idea for her to boot in Safe Mode and then try to run 
>> Legacy? This would rule out some bad drivers somewhere.
>>
>> Or would it be best for her just to upgrade to v7 (I don’t understand why 
>> she insists on staying with v6)?
>>
>> Maybe her download of v6 was corrupted…but that should have been caught 
>> during the install. Someone mentioned reading the install.log but that 
>> usually is beyond the comprehension of most users.
>>
>> Brian in California
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Alan Pereira]

I wonder whether the op has turned off UAC(User Account Control) as suggested 
for Windows 7.  She may have missed this requirement if installing an earlier 
version of Legacy?

Alan

-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: 09 April 2013 16:27
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I suggest the user do a clean install of Legacy, making sure that she installs 
to the default C:\Legacy folder. If I remember from this thread she is running 
Legacy 6 under Windows 7 and because of the Windows 7 security model Legacy 
MUST be installed to the C:\Legacy folder not in the program files folders.

To do a complete uninstall and then reinstall.

Use Windows Add/Remove programs to uninstall Legacy. After you uninstall 
Legacy, with Windows Explorer find and look in the Legacy program folder. The 
default is C:\Legacy. Within this folder you will find several files remaining 
that you will need to delete. Carefully delete all of the files in the Legacy 
folder but DO NOT delete any of the folders like the Data folder, Picture 
Folder or Web Folder as these folders hold your data and you don't want to 
accidentally delete your family file or pictures. All the other files should be 
deleted. You'll need to reset your preferences after you reinstall.

If the user installed Legacy in the Program Files area she will need to rename 
the installation program to LegacyNew.exe after the download below. Changing 
the name tells the Installer the user wants to use a new location for Legacy, 
not the location stored in the Windows Registry.

Download the Standard Edition from our website. For Version 7.0 use the 
download update option under the Legacy menu item. Versions of Legacy prior to 
v6 can be downloaded from 
http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the downloaded 
file on your hard drive in a place you will remember. I do not suggest the 
Desktop since the install program and Legacy both use the same Icon, it is too 
easy to get them confused if both are on your desktop. Rename the file per the 
earlier para if required.

If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy 
Deluxe to unlock the Deluxe features after you reinstall. Enter your name and 
customer number and click on the unlock button.

**When you reinstall, make sure that all other programs are shut down and your 
anti-virus software is disabled.**

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
--

On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
> Now that is good info to know. It means that there is probably nothing wrong 
> with your family data file. The problem would seem to be in a faulty Legacy 
> installation or perhaps some corrupted Windows files. You didn’t mention 
> having any problems with any other program on your computer.
>
> Here is question or two for the rest of the group:
>
> would it be a wise idea for her to boot in Safe Mode and then try to run 
> Legacy? This would rule out some bad drivers somewhere.
>
> Or would it be best for her just to upgrade to v7 (I don’t understand why 
> she insists on staying with v6)?
>
> Maybe her download of v6 was corrupted…but that should have been caught 
> during the install. Someone mentioned reading the install.log but that 
> usually is beyond the comprehension of most users.
>
> Brian in California



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Brian/Support]

I suggest the user do a clean install of Legacy, making sure that she
installs to the default C:\Legacy folder. If I remember from this thread
she is running Legacy 6 under Windows 7 and because of the Windows 7
security model Legacy MUST be installed to the C:\Legacy folder not in
the program files folders.

To do a complete uninstall and then reinstall.

Use Windows Add/Remove programs to uninstall Legacy. After you uninstall
Legacy, with Windows Explorer find and look in the Legacy program
folder. The default is C:\Legacy. Within this folder you will find
several files remaining that you will need to delete. Carefully delete
all of the files in the Legacy folder but DO NOT delete any of the
folders like the Data folder, Picture Folder or Web Folder as these
folders hold your data and you don't want to accidentally delete your
family file or pictures. All the other files should be deleted. You'll
need to reset your preferences after you reinstall.

If the user installed Legacy in the Program Files area she will need to
rename the installation program to LegacyNew.exe after the download
below. Changing the name tells the Installer the user wants to use a new
location for Legacy, not the location stored in the Windows Registry.

Download the Standard Edition from our website. For Version 7.0 use the
download update option under the Legacy menu item. Versions of Legacy
prior to v6 can be downloaded from
http://www.legacyfamilytree.com/helpDownloadVersion6.asp. Save the
downloaded file on your hard drive in a place you will remember. I do
not suggest the Desktop since the install program and Legacy both use
the same Icon, it is too easy to get them confused if both are on your
desktop. Rename the file per the earlier para if required.

If you have the Deluxe Edition, you'll need to go to Help > Unlock
Legacy Deluxe to unlock the Deluxe features after you reinstall. Enter
your name and customer number and click on the unlock button.

**When you reinstall, make sure that all other programs are shut down
and your anti-virus software is disabled.**

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com
--

On 09-Apr-13 11:02, Brian L. Lightfoot wrote:
> Now that is good info to know. It means that there is probably nothing wrong 
> with your family data file. The problem would seem to be in a faulty Legacy 
> installation or perhaps some corrupted Windows files. You didn’t mention 
> having any problems with any other program on your computer.
>
> Here is question or two for the rest of the group:
>
> would it be a wise idea for her to boot in Safe Mode and then try to run 
> Legacy? This would rule out some bad drivers somewhere.
>
> Or would it be best for her just to upgrade to v7 (I don’t understand why 
> she insists on staying with v6)?
>
> Maybe her download of v6 was corrupted…but that should have been caught 
> during the install. Someone mentioned reading the install.log but that 
> usually is beyond the comprehension of most users.
>
> Brian in California



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

Now that is good info to know. It means that there is probably nothing wrong 
with your family data file. The problem would seem to be in a faulty Legacy 
installation or perhaps some corrupted Windows files. You didn’t mention having 
any problems with any other program on your computer.



Here is question or two for the rest of the group:

would it be a wise idea for her to boot in Safe Mode and then try to run 
Legacy? This would rule out some bad drivers somewhere.

Or would it be best for her just to upgrade to v7 (I don’t understand why she 
insists on staying with v6)?

Maybe her download of v6 was corrupted…but that should have been caught during 
the install. Someone mentioned reading the install.log but that usually is 
beyond the comprehension of most users.



Brian in California





From: BK Ford [mailto:pastors...@gmail.com]
Sent: Tuesday, April 09, 2013 7:21 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I have only been home for a brief time. I went to the computer and with 
everything still installed from the last installation, I went to the Data 
folder  and I did try to open the sample fdb file. It rendered the same error. 
Does this give any helpful information?

Http://scrappermamo.blogspot.com

Sent from iPhone


On Apr 8, 2013, at 10:13 AM, "Ward Walker"  wrote:

Barbara,



In reading this thread, it is not quite clear to me whether you have tried the 
following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
except your main family file.  Sample.fdb would be a good choice. If you have a 
clean install, that should work, and would confirm that something in your 
normal family file has become corrupted. Once you can open Legacy with the 
sample file, you can restore your latest backup file (or second latest, if 
necessary).



  Ward






Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[BK Ford]

I have only been home for a brief time. I went to the computer and with 
everything still installed from the last installation, I went to the Data 
folder  and I did try to open the sample fdb file. It rendered the same error. 
Does this give any helpful information?

Http://scrappermamo.blogspot.com
Sent from iPhone

On Apr 8, 2013, at 10:13 AM, "Ward Walker"  wrote:

> Barbara,
>
> In reading this thread, it is not quite clear to me whether you have tried 
> the following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
> except your main family file.  Sample.fdb would be a good choice. If you have 
> a clean install, that should work, and would confirm that something in your 
> normal family file has become corrupted. Once you can open Legacy with the 
> sample file, you can restore your latest backup file (or second latest, if 
> necessary).
>
>   Ward
>
> From: Brian L. Lightfoot
> Sent: Monday, April 08, 2013 10:43 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Panic!
>
> Good ideas. And if you can indeed do either of these with no problems, then 
> it means that your family file is corrupted and causing Windows to shut down 
> Legacy rather than Legacy itself display some sort of internal error. Then 
> it’s time to look for an older ZIP backups of your family file that you might 
> have allowed to be created each and every time you shut down Legacy. These 
> will tend to keep on accumulating in the Data folder unless you use Windows 
> Explorer to delete some of the older ones. I usually keep the three most 
> recent sequential backups.
>
> Brian in California
>
>
> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
> Sent: Sunday, April 07, 2013 8:00 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these 
> would tell that the install was OK and therefore it must be you database that 
> is corrupt.
>
> ..Paul
> Melbourne, Australia
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Bobby Johnson]

Perhaps someone who has v6 would be willing to attempt to open your .fdb file 
if you emailed it direct to them.  If they can open your file then it is not 
the data that is the problem, but your installation.

Bobby

-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: Monday, April 08, 2013 3:16 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Actually, I installed v6 from the Legacy web site.



Sent from my iPad






Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
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blog (http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] Panic!

[Sharon Burns]

Yes, Legacy support has the capability to take control of the computer via the 
web and fix problems. I had a problem at the very beginning of installing 
Legacy and a support person took control of my computer via the Internet and 
fixed it for me. It is a wonderful service that Legacy provides.
Sharon  in Oklahoma
> From: lbr...@nwlink.com
> To: LegacyUserGroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Panic!
> Date: Mon, 8 Apr 2013 12:21:26 -0700
>
> It may be wise for the OP contact Legacy support and try to work through the 
> problem on the phone. Many software companies support have ability to take 
> control of the computer via the web and try to research and solve the problem 
> by seeing and working on the computer. I do not know whether Legacy has this 
> capability.
>
> > -Original Message-
> > From: BK Ford [mailto:pastors...@gmail.com]
> > Sent: Monday, April 08, 2013 12:16 PM
> > To: LegacyUserGroup@LegacyUsers.com
> > Subject: Re: [LegacyUG] Panic!
> >
> > Actually, I installed v6 from the Legacy web site.
> >
> >
> >
> > Sent from my iPad
> >
> > On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  > lightfoots.com> wrote:
> >
> > > This is true but I think the OP said she was (re)installing the
> > Legacy program from a v6 CD that she had. I don't think she moved the
> > .FDB from the CD to the hard drive. Even still, the .FDB should
> > openjust incapable of being edited or changed.
> > >
> > > Brian in California
> > > The land of milk and honey (and boy, are they out to milk you, honey)
> > >
> > >
> > > -Original Message-
> > > From: Don Hendershot [mailto:donald.henders...@gmail.com]
> > > Sent: Monday, April 08, 2013 9:29 AM
> > > To: LegacyUserGroup@LegacyUsers.com
> > > Cc: LegacyUserGroup@LegacyUsers.com
> > > Subject: Re: [LegacyUG] Panic!
> > >
> > > Your .fdb or other files be set to Read Only if you moved software
> > using a CD.
> > >
> > > ~Don
> > >
> > >
> > > On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
> > >
> > >> Responding to this while traveling, so not at my computer. But I
> > tried two installs, both from the actual web site, so I'm confident
> > it's the latest version. The first time I tried while the "problem
> > child" was still on the computer. The second time I tried was after I
> > had done an uninstall from the Control Panel Remove Programs. Still
> > have not had a chance to try all the suggestions from Ron.
> > >>
> > >>
> > >>
> > >> Sent from my iPad
> > >>
> > >> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
> > >>
> > >>> It is possibly a versioning thing. Maybe you aren't installing the
> > "latest" V6. There might be confusion in the registry because you are
> > installing a previous version over a later one.
> > >>>
> > >>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock
> >  wrote:
> > >>>
> > >>>> Barbara -
> > >>>>
> > >>>> The Legacy Help site has detailed instructions for handling
> > >>>> Installation problems.  Perhaps you will find some suggestions
> > there:
> > >>>>
> > >>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
> > >>>>
> > >>>> Virginia
> > >>>>
> > >>>>
> > >>>>
> > >>>> Legacy User Group guidelines:
> > >>>> http://www.LegacyFamilyTree.com/Etiquette.asp
> > >>>> Archived messages after Nov. 21 2009:
> > >>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > >>>> Archived messages from old mail server - before Nov. 21 2009:
> > >>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > >>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > >>>> Follow Legacy on Facebook
> > (http://www.facebook.com/LegacyFamilyTree) and on our blog
> > (http://news.LegacyFamilyTree.com).
> > >>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> > >>>
> > >>>
> > >>>
> > >>> Legacy User Group guidelines:
> > >>> http://www.LegacyFamilyTree.com/Etiquette.asp
> > >>> Archived messages after Nov. 21 2009:
> > >>

RE: [LegacyUG] Panic!

[Lee Bruch]

It may be wise for the OP contact Legacy support and try to work through the 
problem on the phone. Many software companies support have ability to take 
control of the computer via the web and try to research and solve the problem 
by seeing and working on the computer. I do not know whether Legacy has this 
capability.

> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Monday, April 08, 2013 12:16 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually, I installed v6 from the Legacy web site.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  lightfoots.com> wrote:
>
> > This is true but I think the OP said she was (re)installing the
> Legacy program from a v6 CD that she had. I don't think she moved the
> .FDB from the CD to the hard drive. Even still, the .FDB should
> openjust incapable of being edited or changed.
> >
> > Brian in California
> > The land of milk and honey (and boy, are they out to milk you, honey)
> >
> >
> > -Original Message-
> > From: Don Hendershot [mailto:donald.henders...@gmail.com]
> > Sent: Monday, April 08, 2013 9:29 AM
> > To: LegacyUserGroup@LegacyUsers.com
> > Cc: LegacyUserGroup@LegacyUsers.com
> > Subject: Re: [LegacyUG] Panic!
> >
> > Your .fdb or other files be set to Read Only if you moved software
> using a CD.
> >
> > ~Don
> >
> >
> > On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
> >
> >> Responding to this while traveling, so not at my computer. But I
> tried two installs, both from the actual web site, so I'm confident
> it's the latest version. The first time I tried while the "problem
> child" was still on the computer. The second time I tried was after I
> had done an uninstall from the Control Panel Remove Programs. Still
> have not had a chance to try all the suggestions from Ron.
> >>
> >>
> >>
> >> Sent from my iPad
> >>
> >> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
> >>
> >>> It is possibly a versioning thing. Maybe you aren't installing the
> "latest" V6. There might be confusion in the registry because you are
> installing a previous version over a later one.
> >>>
> >>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock
>  wrote:
> >>>
> >>>> Barbara -
> >>>>
> >>>> The Legacy Help site has detailed instructions for handling
> >>>> Installation problems.  Perhaps you will find some suggestions
> there:
> >>>>
> >>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
> >>>>
> >>>> Virginia
> >>>>
> >>>>
> >>>>
> >>>> Legacy User Group guidelines:
> >>>> http://www.LegacyFamilyTree.com/Etiquette.asp
> >>>> Archived messages after Nov. 21 2009:
> >>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >>>> Archived messages from old mail server - before Nov. 21 2009:
> >>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> >>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> >>>> Follow Legacy on Facebook
> (http://www.facebook.com/LegacyFamilyTree) and on our blog
> (http://news.LegacyFamilyTree.com).
> >>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >>>
> >>>
> >>>
> >>> Legacy User Group guidelines:
> >>> http://www.LegacyFamilyTree.com/Etiquette.asp
> >>> Archived messages after Nov. 21 2009:
> >>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >>> Archived messages from old mail server - before Nov. 21 2009:
> >>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> >>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> >>> Follow Legacy on Facebook
> (http://www.facebook.com/LegacyFamilyTree) and on our blog
> (http://news.LegacyFamilyTree.com).
> >>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >>
> >>
> >>
> >> Legacy User Group guidelines:
> >> http://www.LegacyFamilyTree.com/Etiquette.asp
> >> Archived messages after Nov. 21 2009:
> >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >> Archived messages from old mail server - before Nov. 21 2009:
> >> http://www.mail-archive.com/

Re: [LegacyUG] Panic!

[BK Ford]

I am so appreciative of everyone's help. I am home now and will be trying some 
of these things shortly. I really hope I can resolve it. I have received word 
that my mother is declining rapidly. I know it may not seem like this software 
issue should be the forefront of my mind, but my family relies on me as the 
family historian, and there are going to be so many questions from everyone who 
will be around in the next few days--questions that I can happily answer if I 
just can get into my software. So, that's why it will be priority for me to try 
to resolve this very soon.


Sent from my iPad

On Apr 8, 2013, at 12:58 PM, Ron Ferguson  wrote:

> Tim,
>
> Yes, I have, but that does not help anyone. There is no report of a failure 
> to uninstall, nor of a failure in installation (from the web). I still think 
> that the problem lies with corrupted .usr files, possibly Legacy.usr - but 
> since I cannot be sure I suggested moving them all.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Tim Rosenlof"  wrote:
>
>> Do any of you have a
>>
>> install.log
>> or uninstall.log ?
>> or Uninstall Legacy.log
>> in your C:\Legacy folder or wherever you installed Legacy, it is in the
>> known Mantis bugtrak software as a known problem.
>>
>>
>> --
>> Tim Rosenlof
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[BK Ford]

Actually, I installed v6 from the Legacy web site.



Sent from my iPad

On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  
wrote:

> This is true but I think the OP said she was (re)installing the Legacy 
> program from a v6 CD that she had. I don't think she moved the .FDB from the 
> CD to the hard drive. Even still, the .FDB should openjust incapable of 
> being edited or changed.
>
> Brian in California
> The land of milk and honey (and boy, are they out to milk you, honey)
>
>
> -Original Message-
> From: Don Hendershot [mailto:donald.henders...@gmail.com]
> Sent: Monday, April 08, 2013 9:29 AM
> To: LegacyUserGroup@LegacyUsers.com
> Cc: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Your .fdb or other files be set to Read Only if you moved software using a CD.
>
> ~Don
>
>
> On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
>
>> Responding to this while traveling, so not at my computer. But I tried two 
>> installs, both from the actual web site, so I'm confident it's the latest 
>> version. The first time I tried while the "problem child" was still on the 
>> computer. The second time I tried was after I had done an uninstall from the 
>> Control Panel Remove Programs. Still have not had a chance to try all the 
>> suggestions from Ron.
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>>
>>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>>> V6. There might be confusion in the registry because you are installing a 
>>> previous version over a later one.
>>>
>>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>>
>>>> Barbara -
>>>>
>>>> The Legacy Help site has detailed instructions for handling
>>>> Installation problems.  Perhaps you will find some suggestions there:
>>>>
>>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>>>
>>>> Virginia
>>>>
>>>>
>>>>
>>>> Legacy User Group guidelines:
>>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>>> Archived messages after Nov. 21 2009:
>>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>>> Archived messages from old mail server - before Nov. 21 2009:
>>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and 
>>>> on our blog (http://news.LegacyFamilyTree.com).
>>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.

Re: [LegacyUG] Panic!

[Tim Rosenlof]

On 4/8/2013 11:43 AM, Tim Rosenlof wrote:
> it is in the
> known Mantis bugtrak software as a known problem.

I should have mentioned the install.log file needs to be there, it just
needs to be re-written.

The uninstall files have no extension. That was my fault

DO NOT WORRY ! There is no data corruption to YOUR DATA. The only
problem is with those install and un-install files

--
Tim Rosenlof



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Tim,

Yes, I have, but that does not help anyone. There is no report of a failure to 
uninstall, nor of a failure in installation (from the web). I still think that 
the problem lies with corrupted .usr files, possibly Legacy.usr - but since I 
cannot be sure I suggested moving them all.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

"Tim Rosenlof"  wrote:

>Do any of you have a
>
>install.log
>or uninstall.log ?
>or Uninstall Legacy.log
>in your C:\Legacy folder or wherever you installed Legacy, it is in the
>known Mantis bugtrak software as a known problem.
>
>
>--
>Tim Rosenlof


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Tim Rosenlof]

Do any of you have a

install.log
or uninstall.log ?
or Uninstall Legacy.log
in your C:\Legacy folder or wherever you installed Legacy, it is in the
known Mantis bugtrak software as a known problem.


--
Tim Rosenlof



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

This is true but I think the OP said she was (re)installing the Legacy program 
from a v6 CD that she had. I don't think she moved the .FDB from the CD to the 
hard drive. Even still, the .FDB should openjust incapable of being edited 
or changed.

Brian in California
The land of milk and honey (and boy, are they out to milk you, honey)


-Original Message-
From: Don Hendershot [mailto:donald.henders...@gmail.com]
Sent: Monday, April 08, 2013 9:29 AM
To: LegacyUserGroup@LegacyUsers.com
Cc: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Your .fdb or other files be set to Read Only if you moved software using a CD.

~Don


On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:

> Responding to this while traveling, so not at my computer. But I tried two 
> installs, both from the actual web site, so I'm confident it's the latest 
> version. The first time I tried while the "problem child" was still on the 
> computer. The second time I tried was after I had done an uninstall from the 
> Control Panel Remove Programs. Still have not had a chance to try all the 
> suggestions from Ron.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>
>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>> V6. There might be confusion in the registry because you are installing a 
>> previous version over a later one.
>>
>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>
>>> Barbara -
>>>
>>> The Legacy Help site has detailed instructions for handling
>>> Installation problems.  Perhaps you will find some suggestions there:
>>>
>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>>
>>> Virginia
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Don Hendershot]

Your .fdb or other files be set to Read Only if you moved software using a CD.

~Don


On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:

> Responding to this while traveling, so not at my computer. But I tried two 
> installs, both from the actual web site, so I'm confident it's the latest 
> version. The first time I tried while the "problem child" was still on the 
> computer. The second time I tried was after I had done an uninstall from the 
> Control Panel Remove Programs. Still have not had a chance to try all the 
> suggestions from Ron.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>
>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>> V6. There might be confusion in the registry because you are installing a 
>> previous version over a later one.
>>
>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>
>>> Barbara -
>>>
>>> The Legacy Help site has detailed instructions for handling
>>> Installation problems.  Perhaps you will find some suggestions there:
>>>
>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>>
>>> Virginia
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

I did try opening an .fdb file, as per Ron's suggestion this morning, but it 
was likely the main family file that I tried to open. So, I will try your idea 
this afternoon.



Sent from my iPad

On Apr 8, 2013, at 10:13 AM, "Ward Walker"  wrote:

> Barbara,
>
> In reading this thread, it is not quite clear to me whether you have tried 
> the following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
> except your main family file.  Sample.fdb would be a good choice. If you have 
> a clean install, that should work, and would confirm that something in your 
> normal family file has become corrupted. Once you can open Legacy with the 
> sample file, you can restore your latest backup file (or second latest, if 
> necessary).
>
>   Ward
>
> From: Brian L. Lightfoot
> Sent: Monday, April 08, 2013 10:43 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Panic!
>
> Good ideas. And if you can indeed do either of these with no problems, then 
> it means that your family file is corrupted and causing Windows to shut down 
> Legacy rather than Legacy itself display some sort of internal error. Then 
> it’s time to look for an older ZIP backups of your family file that you might 
> have allowed to be created each and every time you shut down Legacy. These 
> will tend to keep on accumulating in the Data folder unless you use Windows 
> Explorer to delete some of the older ones. I usually keep the three most 
> recent sequential backups.
>
> Brian in California
>
>
> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
> Sent: Sunday, April 07, 2013 8:00 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these 
> would tell that the install was OK andtherefore it must be you 
> database that is corrupt.
>
> ..Paul
> Melbourne, Australia
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Correct, Ron.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson  wrote:

> As I understand the problem, when an attempt is made to start Legacy the 
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems, then 
>> it means that your family file is corrupted and causing Windows to shut down 
>> Legacy rather than Legacy itself display some sort of internal error. Then 
>> it’s time to look for an older ZIP backups of your family file that you 
>> might have allowed to be created each and every time you shut down Legacy. 
>> These will tend to keep on accumulating in the Data folder unless you use 
>> Windows Explorer to delete some of the older ones. I usually keep the three 
>> most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of these 
>> would tell that the install was OK and therefore it must be you database 
>> that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Mike Fry]

On 2013/04/08 17:07, Ron Ferguson wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.

I agree. What appears on the screen is as a result of the Windows ERR - Error
Restart & Recovery - facility. Generally, Windows is unable to execute the
program. Looks like a corrupted installation.

--
Regards,
Mike Fry
Johannesburg (g)



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Responding to this while traveling, so not at my computer. But I tried two 
installs, both from the actual web site, so I'm confident it's the latest 
version. The first time I tried while the "problem child" was still on the 
computer. The second time I tried was after I had done an uninstall from the 
Control Panel Remove Programs. Still have not had a chance to try all the 
suggestions from Ron.



Sent from my iPad

On Apr 8, 2013, at 8:31 AM, Freuler  wrote:

> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
> V6. There might be confusion in the registry because you are installing a 
> previous version over a later one.
>
> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>
>> Barbara -
>>
>> The Legacy Help site has detailed instructions for handling
>> Installation problems.  Perhaps you will find some suggestions there:
>>
>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>
>> Virginia
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ward Walker]

Barbara,

In reading this thread, it is not quite clear to me whether you have tried the 
following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
except your main family file.  Sample.fdb would be a good choice. If you have a 
clean install, that should work, and would confirm that something in your 
normal family file has become corrupted. Once you can open Legacy with the 
sample file, you can restore your latest backup file (or second latest, if 
necessary).

  Ward

From: Brian L. Lightfoot
Sent: Monday, April 08, 2013 10:43 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Panic!

Good ideas. And if you can indeed do either of these with no problems, then it 
means that your family file is corrupted and causing Windows to shut down 
Legacy rather than Legacy itself display some sort of internal error. Then it’s 
time to look for an older ZIP backups of your family file that you might have 
allowed to be created each and every time you shut down Legacy. These will tend 
to keep on accumulating in the Data folder unless you use Windows Explorer to 
delete some of the older ones. I usually keep the three most recent sequential 
backups.



Brian in California





From: Paul Kean [mailto:pauljk...@yahoo.com.au]
Sent: Sunday, April 07, 2013 8:00 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



  Betty,

  Can you open the sample database or even create a new one. Either of 
these would tell that the install was OK and therefore it must be you database 
that is corrupt.

  ..Paul
  Melbourne, Australia










Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] Panic!

[Ron Ferguson]

As I understand the problem, when an attempt is made to start Legacy the error 
appears before the program gets anywhere.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

"Brian L. Lightfoot"  wrote:

>Good ideas. And if you can indeed do either of these with no problems, then it 
>means that your family file is corrupted and causing Windows to shut down 
>Legacy rather than Legacy itself display some sort of internal error. Then 
>it’s time to look for an older ZIP backups of your family file that you might 
>have allowed to be created each and every time you shut down Legacy. These 
>will tend to keep on accumulating in the Data folder unless you use Windows 
>Explorer to delete some of the older ones. I usually keep the three most 
>recent sequential backups.
>
>
>
>Brian in California
>
>
>
>
>
>From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>Sent: Sunday, April 07, 2013 8:00 PM
>To: LegacyUserGroup@LegacyUsers.com
>Subject: Re: [LegacyUG] Panic!
>
>
>
>
>Betty,
>
>Can you open the sample database or even create a new one. Either of these 
>would tell that the install was OK and therefore it must be you database that 
>is corrupt.
>
>..Paul
>Melbourne, Australia
>
>
>
>
>
>
>
>
>
>
>


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

Good ideas. And if you can indeed do either of these with no problems, then it 
means that your family file is corrupted and causing Windows to shut down 
Legacy rather than Legacy itself display some sort of internal error. Then it’s 
time to look for an older ZIP backups of your family file that you might have 
allowed to be created each and every time you shut down Legacy. These will tend 
to keep on accumulating in the Data folder unless you use Windows Explorer to 
delete some of the older ones. I usually keep the three most recent sequential 
backups.



Brian in California





From: Paul Kean [mailto:pauljk...@yahoo.com.au]
Sent: Sunday, April 07, 2013 8:00 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!




Betty,

Can you open the sample database or even create a new one. Either of these 
would tell that the install was OK and therefore it must be you database that 
is corrupt.

..Paul
Melbourne, Australia


















Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

Thank you for your answers. Of course you can't read the Help Files - silly
old me! The list does not allow attachments, but I now have a pretty good
idea as to what you are seeing. Given that Legacy finishes installing and, I
agree, that the message is probably a Windows message, and from you
description, it would appear to start to run, I do suspect the installation
is probably OK, hence I think it most likely the the problem lies with the
stuff which is left behind after your uninstall.

I suggest, therefore, that you do as I previously suggested, but also park
all the .usr files. Do not put these back initially but follow the process
which I suggested before, and if you really wish to put the .usr files back
please do it one a a time and check after each one. BTW. if you are not
aware these files contain your colour scheme, report settings and just about
every setting which you have (or indeed have not) changed.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Monday, April 08, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

These are great questions. I knew I wasn't being clear in my original plea,
but I really was (and still am) in a panic about this. Of all the things on
my computer (and they are legion), this program is the most important. I
always back up to a zip file as well, so I feel fairly confident my data is
safe. Now to answer your questions as best I can:

Yes, I have opened the program many times on the current computer. I have
only tried through the desktop shortcut, EXCEPT, both times last night,
after I tried reinstalling, I opened it directly from the executable that my
computer gives me at the conclusion of the download process.
(See later paragraph, as I did try your other suggestions after typing this
paragraph.)

What happens is this: no matter the method tried, when I try to open the
program, it looks like the program is starting. Then there is a dimmed-out
screen behind the error message. In the dimmed-out view, the top menu ribbon
is there (the one that has Back Fwd, Name List, etc.) Below that, though is
something that looks strange. On a tiny bar it has the name of my file, and
then below that, little square boxes that are empty, a little rectangular
box that says 0 blocked, and a box that says Options and Go. (Those things
are all dimmed out, behind the error message, and not accessible.) I have
forgotten the rules on this list, but if you tell me it is allowed or how to
do it, I did take a screen shot of the screen that appears when I try to
open the program.

The error message: (It appears to me to be a Windows error message, rather
than a Legacy error.)

Legacy Genealogy Software for Windows has stopped working.
A problem caused the program to stop working correctly. Please close the
program
[Then the only option is to click the button that is part of the message
that says...]
Close the program

I have now tried accessing the program through both of the alternative
methods you suggested. Same thing happens each time.

I have to be gone this morning, but unless I get "the call" about my mother,
I will try these things in your second paragraph, this afternoon. I know
what you are saying except that I don't know what is in the .usr files, so
it will be hard for me to know whether I want to keep them or not. Also,
when you say that the .usr files can be found in Help and Search for those
files, are you talking about searching through the Windows search bar? Or
where do I find the Help you are talking about--if it's within the program,
I can't get to Help or anything else.

Thank you.
Barbara

Sent from my iPad

On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" 
wrote:

> Barbara,
>
> Please would you be good enough to clarify exactly when the start up stops
> to work. In your first post you say that you receive an error message
> "problem caused the program to stop working", is that the full message? If
> there is an error number please can you let us have it. I assume that you
> have only tried opening using the desktop icon, there are a couple of
> other
> things which you may like to try: 1) go to C:\Legacy folder and double
> click
> the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> machine?
>
> As you have found out, your thoughts on how to install V6 were correct,
> however uninstalling does not remove all the files. Park your Legacy\Data
> folder somewhere convenient (Documents will do fine) as this contains your
> .fdb file and backup - unless you have stuck it somewhere else. Also park
> in
> the same place any .USR files which you wish to keep - they are listed in
> Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> folder from C:\Legacy. 

Re: [LegacyUG] Panic!

[Freuler]

It is possibly a versioning thing. Maybe you aren't installing the "latest" V6. 
There might be confusion in the registry because you are installing a previous 
version over a later one.

On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The Legacy Help site has detailed instructions for handling
> Installation problems.  Perhaps you will find some suggestions there:
>
> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Will check on this when I return to my computer this afternoon. As far as the 
actual install, I always get the message that it installed successfully.
Brbara



Sent from my iPad

On Apr 8, 2013, at 8:22 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The Legacy Help site has detailed instructions for handling
> Installation problems.  Perhaps you will find some suggestions there:
>
> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[BK Ford]

Not in processes. Thanks for the suggestion.



Sent from my iPad

On Apr 8, 2013, at 8:21 AM, Randy Clark  wrote:

> Is it possible that it won't open because it never fully closed? When you 
> look under the processes tab in Task Manager is a process called  Legacy 
> there? If so terminate it.
>
>
> On Mon, Apr 8, 2013 at 9:14 AM, BK Ford  wrote:
>> These are great questions. I knew I wasn't being clear in my original plea, 
>> but I really was (and still am) in a panic about this. Of all the things on 
>> my computer (and they are legion), this program is the most important. I 
>> always back up to a zip file as well, so I feel fairly confident my data is 
>> safe. Now to answer your questions as best I can:
>>
>> Yes, I have opened the program many times on the current computer. I have 
>> only tried through the desktop shortcut, EXCEPT, both times last night, 
>> after I tried reinstalling, I opened it directly from the executable that my 
>> computer gives me at the conclusion of the download process.
>> (See later paragraph, as I did try your other suggestions after typing this 
>> paragraph.)
>>
>> What happens is this: no matter the method tried, when I try to open the 
>> program, it looks like the program is starting. Then there is a dimmed-out 
>> screen behind the error message. In the dimmed-out view, the top menu ribbon 
>> is there (the one that has Back Fwd, Name List, etc.) Below that, though is 
>> something that looks strange. On a tiny bar it has the name of my file, and 
>> then below that, little square boxes that are empty, a little rectangular 
>> box that says 0 blocked, and a box that says Options and Go. (Those things 
>> are all dimmed out, behind the error message, and not accessible.) I have 
>> forgotten the rules on this list, but if you tell me it is allowed or how to 
>> do it, I did take a screen shot of the screen that appears when I try to 
>> open the program.
>>
>> The error message: (It appears to me to be a Windows error message, rather 
>> than a Legacy error.)
>>
>> Legacy Genealogy Software for Windows has stopped working.
>> A problem caused the program to stop working correctly. Please close the 
>> program
>> [Then the only option is to click the button that is part of the message 
>> that says...]
>> Close the program
>>
>> I have now tried accessing the program through both of the alternative 
>> methods you suggested. Same thing happens each time.
>>
>> I have to be gone this morning, but unless I get "the call" about my mother, 
>> I will try these things in your second paragraph, this afternoon. I know 
>> what you are saying except that I don't know what is in the .usr files, so 
>> it will be hard for me to know whether I want to keep them or not. Also, 
>> when you say that the .usr files can be found in Help and Search for those 
>> files, are you talking about searching through the Windows search bar? Or 
>> where do I find the Help you are talking about--if it's within the program, 
>> I can't get to Help or anything else.
>>
>> Thank you.
>> Barbara
>>
>> Sent from my iPad
>>
>> On Apr 8, 2013, at 3:58 AM, "Ron Ferguson"  
>> wrote:
>>
>> > Barbara,
>> >
>> > Please would you be good enough to clarify exactly when the start up stops
>> > to work. In your first post you say that you receive an error message
>> > "problem caused the program to stop working", is that the full message? If
>> > there is an error number please can you let us have it. I assume that you
>> > have only tried opening using the desktop icon, there are a couple of other
>> > things which you may like to try: 1) go to C:\Legacy folder and double 
>> > click
>> > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
>> > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
>> > machine?
>> >
>> > As you have found out, your thoughts on how to install V6 were correct,
>> > however uninstalling does not remove all the files. Park your Legacy\Data
>> > folder somewhere convenient (Documents will do fine) as this contains your
>> > .fdb file and backup - unless you have stuck it somewhere else. Also park 
>> > in
>> > the same place any .USR files which you wish to keep - they are listed in
>> > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
>> > folder from C:\Legacy. Reinstall and run, and open the sample file. If al

Re: [LegacyUG] Panic!

[Virginia Blakelock]

Barbara -

The Legacy Help site has detailed instructions for handling
Installation problems.  Perhaps you will find some suggestions there:

http://www.legacyfamilytree.com/helpWindows87andVista.asp

Virginia



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Randy Clark]

Is it possible that it won't open because it never fully closed? When you
look under the processes tab in Task Manager is a process called  Legacy
there? If so terminate it.


On Mon, Apr 8, 2013 at 9:14 AM, BK Ford  wrote:

> These are great questions. I knew I wasn't being clear in my original
> plea, but I really was (and still am) in a panic about this. Of all the
> things on my computer (and they are legion), this program is the most
> important. I always back up to a zip file as well, so I feel fairly
> confident my data is safe. Now to answer your questions as best I can:
>
> Yes, I have opened the program many times on the current computer. I have
> only tried through the desktop shortcut, EXCEPT, both times last night,
> after I tried reinstalling, I opened it directly from the executable that
> my computer gives me at the conclusion of the download process.
> (See later paragraph, as I did try your other suggestions after typing
> this paragraph.)
>
> What happens is this: no matter the method tried, when I try to open the
> program, it looks like the program is starting. Then there is a dimmed-out
> screen behind the error message. In the dimmed-out view, the top menu
> ribbon is there (the one that has Back Fwd, Name List, etc.) Below that,
> though is something that looks strange. On a tiny bar it has the name of my
> file, and then below that, little square boxes that are empty, a little
> rectangular box that says 0 blocked, and a box that says Options and Go.
> (Those things are all dimmed out, behind the error message, and not
> accessible.) I have forgotten the rules on this list, but if you tell me it
> is allowed or how to do it, I did take a screen shot of the screen that
> appears when I try to open the program.
>
> The error message: (It appears to me to be a Windows error message, rather
> than a Legacy error.)
>
> Legacy Genealogy Software for Windows has stopped working.
> A problem caused the program to stop working correctly. Please close the
> program
> [Then the only option is to click the button that is part of the message
> that says...]
> Close the program
>
> I have now tried accessing the program through both of the alternative
> methods you suggested. Same thing happens each time.
>
> I have to be gone this morning, but unless I get "the call" about my
> mother, I will try these things in your second paragraph, this afternoon. I
> know what you are saying except that I don't know what is in the .usr
> files, so it will be hard for me to know whether I want to keep them or
> not. Also, when you say that the .usr files can be found in Help and Search
> for those files, are you talking about searching through the Windows search
> bar? Or where do I find the Help you are talking about--if it's within the
> program, I can't get to Help or anything else.
>
> Thank you.
> Barbara
>
> Sent from my iPad
>
> On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" 
> wrote:
>
> > Barbara,
> >
> > Please would you be good enough to clarify exactly when the start up
> stops
> > to work. In your first post you say that you receive an error message
> > "problem caused the program to stop working", is that the full message?
> If
> > there is an error number please can you let us have it. I assume that you
> > have only tried opening using the desktop icon, there are a couple of
> other
> > things which you may like to try: 1) go to C:\Legacy folder and double
> click
> > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> > machine?
> >
> > As you have found out, your thoughts on how to install V6 were correct,
> > however uninstalling does not remove all the files. Park your Legacy\Data
> > folder somewhere convenient (Documents will do fine) as this contains
> your
> > .fdb file and backup - unless you have stuck it somewhere else. Also
> park in
> > the same place any .USR files which you wish to keep - they are listed in
> > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> > folder from C:\Legacy. Reinstall and run, and open the sample file. If
> all
> > is well replace the data folder with the one you parked. If all is still
> OK
> > replace the .usr files with the ones which you saved, one at a time and
> > testing after each one.
> >
> > Please let us know the outcome.
> >
> > Ron Ferguson
> > http://www.fergys.co.uk/
> >
> >
> >
> > From: BK Ford
> > Sent: Monday, April 08, 2013 4:39 AM
> > To: LegacyUserGroup@LegacyU

Re: [LegacyUG] Panic!

[BK Ford]

These are great questions. I knew I wasn't being clear in my original plea, but 
I really was (and still am) in a panic about this. Of all the things on my 
computer (and they are legion), this program is the most important. I always 
back up to a zip file as well, so I feel fairly confident my data is safe. Now 
to answer your questions as best I can:

Yes, I have opened the program many times on the current computer. I have only 
tried through the desktop shortcut, EXCEPT, both times last night, after I 
tried reinstalling, I opened it directly from the executable that my computer 
gives me at the conclusion of the download process.
(See later paragraph, as I did try your other suggestions after typing this 
paragraph.)

What happens is this: no matter the method tried, when I try to open the 
program, it looks like the program is starting. Then there is a dimmed-out 
screen behind the error message. In the dimmed-out view, the top menu ribbon is 
there (the one that has Back Fwd, Name List, etc.) Below that, though is 
something that looks strange. On a tiny bar it has the name of my file, and 
then below that, little square boxes that are empty, a little rectangular box 
that says 0 blocked, and a box that says Options and Go. (Those things are all 
dimmed out, behind the error message, and not accessible.) I have forgotten the 
rules on this list, but if you tell me it is allowed or how to do it, I did 
take a screen shot of the screen that appears when I try to open the program.

The error message: (It appears to me to be a Windows error message, rather than 
a Legacy error.)

Legacy Genealogy Software for Windows has stopped working.
A problem caused the program to stop working correctly. Please close the program
[Then the only option is to click the button that is part of the message that 
says...]
Close the program

I have now tried accessing the program through both of the alternative methods 
you suggested. Same thing happens each time.

I have to be gone this morning, but unless I get "the call" about my mother, I 
will try these things in your second paragraph, this afternoon. I know what you 
are saying except that I don't know what is in the .usr files, so it will be 
hard for me to know whether I want to keep them or not. Also, when you say that 
the .usr files can be found in Help and Search for those files, are you talking 
about searching through the Windows search bar? Or where do I find the Help you 
are talking about--if it's within the program, I can't get to Help or anything 
else.

Thank you.
Barbara

Sent from my iPad

On Apr 8, 2013, at 3:58 AM, "Ron Ferguson"  wrote:

> Barbara,
>
> Please would you be good enough to clarify exactly when the start up stops
> to work. In your first post you say that you receive an error message
> "problem caused the program to stop working", is that the full message? If
> there is an error number please can you let us have it. I assume that you
> have only tried opening using the desktop icon, there are a couple of other
> things which you may like to try: 1) go to C:\Legacy folder and double click
> the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> machine?
>
> As you have found out, your thoughts on how to install V6 were correct,
> however uninstalling does not remove all the files. Park your Legacy\Data
> folder somewhere convenient (Documents will do fine) as this contains your
> .fdb file and backup - unless you have stuck it somewhere else. Also park in
> the same place any .USR files which you wish to keep - they are listed in
> Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> folder from C:\Legacy. Reinstall and run, and open the sample file. If all
> is well replace the data folder with the one you parked. If all is still OK
> replace the .usr files with the ones which you saved, one at a time and
> testing after each one.
>
> Please let us know the outcome.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
>
> From: BK Ford
> Sent: Monday, April 08, 2013 4:39 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I cannot open the program at all--is that what I would need to do in order
> to try what you suggest? I can't even open the program at all.
> Barbara
>
>
>
> 
>
> Sent from my iPad
>
> On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:
>
>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these
> would tell that the install was OK and therefore it must be you database
> that is corrupt.
>
> ..Paul
> Melbourne, Australia
>
> --- On Mon, 8/4/13, BK Ford  wrote:
>
> From: BK Ford 
> Subject: Re: [LegacyUG] P

Re: [LegacyUG] Panic!

[BK Ford]

Thanks, Ron, but no, there is absolutely no chance I might have installed v7.
Also, it's not saying it can't open a file, but rather, as soon as the program 
tries to open, the background grays out and I get the error message.
Barbara



Sent from my iPad

On Apr 7, 2013, at 11:17 PM, "Ron Walter"  wrote:

> Barbara,
> Is there any chance you may have previously installed V7 and converted your 
> .fdb file to V7?  Maybe V6 Legacy can’t open a file already converted to V7- 
> just a guess
> Ron
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

Please would you be good enough to clarify exactly when the start up stops
to work. In your first post you say that you receive an error message
"problem caused the program to stop working", is that the full message? If
there is an error number please can you let us have it. I assume that you
have only tried opening using the desktop icon, there are a couple of other
things which you may like to try: 1) go to C:\Legacy folder and double click
the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
machine?

As you have found out, your thoughts on how to install V6 were correct,
however uninstalling does not remove all the files. Park your Legacy\Data
folder somewhere convenient (Documents will do fine) as this contains your
.fdb file and backup - unless you have stuck it somewhere else. Also park in
the same place any .USR files which you wish to keep - they are listed in
Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
folder from C:\Legacy. Reinstall and run, and open the sample file. If all
is well replace the data folder with the one you parked. If all is still OK
replace the .usr files with the ones which you saved, one at a time and
testing after each one.

Please let us know the outcome.

Ron Ferguson
http://www.fergys.co.uk/



From: BK Ford
Sent: Monday, April 08, 2013 4:39 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I cannot open the program at all--is that what I would need to do in order
to try what you suggest? I can't even open the program at all.
Barbara





Sent from my iPad

On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:


Betty,

Can you open the sample database or even create a new one. Either of these
would tell that the install was OK and therefore it must be you database
that is corrupt.

..Paul
Melbourne, Australia

--- On Mon, 8/4/13, BK Ford  wrote:

From: BK Ford 
Subject: Re: [LegacyUG] Panic!
To: LegacyUserGroup@LegacyUsers.com
Received: Monday, 8 April, 2013, 11:14 AM


Thank you for responding. I uninstalled through the Control Panel, even
downloaded it again from the web site and executed the install file afresh.
It still returns the same error. I'm wondering if something is corrupted in
my data, because how could a fresh install give that error?





Sent from my iPad

On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann"
 wrote:


Barbara.

I feel so sorry for you loosing your mother - it is never time - we want to
keep them as long as we are here.

It is an excellent idea to work on her obituary - then you DO something
worthwhile.

Then to your problem.
When you un uninstalled Legacy did you then also delete it in the control
panel under adding and removing programs.
I used to use another version of Windows myself and have just started using
Windows 7 - and I can not remember what it is called on W7.

IF you have not done that the old version is still there - it is just the
shortcut key you removed.

Hope this may help you solve your problem.

If you have an earlier back-up version of your file it may not have the same
problem. Just a suggestion.

Best wishes.

Helle Hirschmann
Denmark




On 08/04/2013 02:15 "Barbara Ford"
wlmailhtml:/mc/compose?to=pastors...@gmail.com wrote:


I need to update my question. I downloaded V6 and tried installing it
without uninstalling. It let me do that, but I got the same error. So, I
uninstalled from my computer and reinstalled. Same error. Help?? I am so
upset...



On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford
 wrote:

I hope I still have the right address! I haven't posted in a very long
time. Panic time! I just tried to go into my Legacy program, and it is
telling me that a "problem caused the program to stop working." I
tried several times, including a reboot. I use Windows 7 now and have
successfully migrated from computer to computer several times since I
began using Legacy. I am still using Version 6, and for now that is
what I want to continue to do. I am working on an obituary right now
for my mother, who is in her last few days. So, no time for anything
but the simplest solutions here. Of all times for the program to
crash

May I just say what I THINK will work, and someone please tell me if
this will not work. I have a note to myself, from my last computer
upgrade, that says, "Rather than using the CD to install the program,
go to http://www.legacyfamilytree.com/ and download and install the
latest version of Legacy 6."  (Will it be obvious to me where version
6 is?)

Then I have another note that says "make sure the Legacy folder is on
C: and install the program also to C:/Legacy; the program will pick up
all my preferences and file data." Is this correct still? If this is
correct, then should I uninstall Legacy from this computer first?

Thanks for any help,
Barbara Ford




Legacy User Gr

RE: [LegacyUG] Panic!

[Ron Walter]

Barbara,

Is there any chance you may have previously installed V7 and converted your 
.fdb file to V7?  Maybe V6 Legacy can’t open a file already converted to V7- 
just a guess

Ron




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

I cannot open the program at all--is that what I would need to do in order to 
try what you suggest? I can't even open the program at all.
Barbara




Sent from my iPad

On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:

>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these 
> would tell that the install was OK and therefore it must be you database that 
> is corrupt.
>
> ..Paul
> Melbourne, Australia
>
> --- On Mon, 8/4/13, BK Ford  wrote:
>
> From: BK Ford 
> Subject: Re: [LegacyUG] Panic!
> To: LegacyUserGroup@LegacyUsers.com
> Received: Monday, 8 April, 2013, 11:14 AM
>
> Thank you for responding. I uninstalled through the Control Panel, even 
> downloaded it again from the web site and executed the install file afresh. 
> It still returns the same error. I'm wondering if something is corrupted in 
> my data, because how could a fresh install give that error?
>
>
> 
>
> Sent from my iPad
>
> On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann"  wrote:
>
>> Barbara.
>>
>> I feel so sorry for you loosing your mother - it is never time - we want to 
>> keep them as long as we are here.
>>
>> It is an excellent idea to work on her obituary - then you DO something 
>> worthwhile.
>>
>> Then to your problem.
>> When you un uninstalled Legacy did you then also delete it in the control 
>> panel under adding and removing programs.
>> I used to use another version of Windows myself and have just started using 
>> Windows 7 - and I can not remember what it is called on W7.
>>
>> IF you have not done that the old version is still there - it is just the 
>> shortcut key you removed.
>>
>> Hope this may help you solve your problem.
>>
>> If you have an earlier back-up version of your file it may not have the same 
>> problem. Just a suggestion.
>>
>> Best wishes.
>>
>> Helle Hirschmann
>> Denmark
>>
>>
>> On 08/04/2013 02:15 "Barbara Ford"  wrote:
>>
>>> I need to update my question. I downloaded V6 and tried installing it 
>>> without uninstalling. It let me do that, but I got the same error. So, I 
>>> uninstalled from my computer and reinstalled. Same error. Help?? I am 
>>> so upset...
>>>
>>>
>>> On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford  wrote:
>>> I hope I still have the right address! I haven't posted in a very long
>>> time. Panic time! I just tried to go into my Legacy program, and it is
>>> telling me that a "problem caused the program to stop working." I
>>> tried several times, including a reboot. I use Windows 7 now and have
>>> successfully migrated from computer to computer several times since I
>>> began using Legacy. I am still using Version 6, and for now that is
>>> what I want to continue to do. I am working on an obituary right now
>>> for my mother, who is in her last few days. So, no time for anything
>>> but the simplest solutions here. Of all times for the program to
>>> crash
>>>
>>> May I just say what I THINK will work, and someone please tell me if
>>> this will not work. I have a note to myself, from my last computer
>>> upgrade, that says, "Rather than using the CD to install the program,
>>> go to http://www.legacyfamilytree.com/ and download and install the
>>> latest version of Legacy 6."  (Will it be obvious to me where version
>>> 6 is?)
>>>
>>> Then I have another note that says "make sure the Legacy folder is on
>>> C: and install the program also to C:/Legacy; the program will pick up
>>> all my preferences and file data." Is this correct still? If this is
>>> correct, then should I uninstall Legacy from this computer first?
>>>
>>> Thanks for any help,
>>> Barbara Ford
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>>
>>>
>>>

Re: [LegacyUG] Panic!

[Paul Kean]

Betty,

Can you open the sample database or even create a new one. Either of these 
would tell that the install was OK and therefore it must be you database that 
is corrupt.

..Paul
Melbourne, Australia

--- On Mon, 8/4/13, BK Ford  wrote:

From: BK Ford 
Subject: Re: [LegacyUG] Panic!
To: LegacyUserGroup@LegacyUsers.com
Received: Monday, 8 April, 2013, 11:14 AM

Thank you for responding. I uninstalled through the Control Panel, even 
downloaded it again from the web site and executed the install file afresh. It 
still returns the same error. I'm wondering if something is corrupted in my 
data, because how could a fresh install give that error?



Sent from my iPad
On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann"  wrote:

Barbara.

I feel so sorry for you loosing your mother - it is never time - we want to 
keep them as long as we are here.

It is an excellent idea to work on her obituary - then you DO something 
worthwhile.

Then to your problem.
When you un uninstalled Legacy did you then also delete it in the control panel 
under adding and removing programs.
I used to use another version of Windows myself and have just started using 
Windows 7 - and I can not remember what it is called on W7.

IF you have not done that the old version is still there - it is just the 
shortcut key you removed.

Hope this may help you solve your problem.

If you have an earlier back-up version of your file it may not have the same 
problem. Just a suggestion.

Best wishes.

Helle Hirschmann
Denmark


On 08/04/2013 02:15 "Barbara Ford"  wrote:I need to 
update my question. I downloaded V6 and tried installing it without 
uninstalling. It let me do that, but I got the same error. So, I uninstalled 
from my computer and reinstalled. Same error. Help?? I am so upset...


On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford  wrote:

I hope I still have the right address! I haven't posted in a very long

time. Panic time! I just tried to go into my Legacy program, and it is

telling me that a "problem caused the program to stop working." I

tried several times, including a reboot. I use Windows 7 now and have

successfully migrated from computer to computer several times since I

began using Legacy. I am still using Version 6, and for now that is

what I want to continue to do. I am working on an obituary right now

for my mother, who is in her last few days. So, no time for anything

but the simplest solutions here. Of all times for the program to

crash



May I just say what I THINK will work, and someone please tell me if

this will not work. I have a note to myself, from my last computer

upgrade, that says, "Rather than using the CD to install the program,

go to http://www.legacyfamilytree.com/ and download and install the

latest version of Legacy 6."  (Will it be obvious to me where version

6 is?)



Then I have another note that says "make sure the Legacy folder is on

C: and install the program also to C:/Legacy; the program will pick up

all my preferences and file data." Is this correct still? If this is

correct, then should I uninstall Legacy from this computer first?



Thanks for any help,

Barbara Ford







Legacy User Group guidelines:

http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp

Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).


To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp










Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquet

Re: [LegacyUG] Panic!

[BK Ford]

Thank you for responding. I uninstalled through the Control Panel, even 
downloaded it again from the web site and executed the install file afresh. It 
still returns the same error. I'm wondering if something is corrupted in my 
data, because how could a fresh install give that error?




Sent from my iPad

On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann"  wrote:

> Barbara.
>
> I feel so sorry for you loosing your mother - it is never time - we want to 
> keep them as long as we are here.
>
> It is an excellent idea to work on her obituary - then you DO something 
> worthwhile.
>
> Then to your problem.
> When you un uninstalled Legacy did you then also delete it in the control 
> panel under adding and removing programs.
> I used to use another version of Windows myself and have just started using 
> Windows 7 - and I can not remember what it is called on W7.
>
> IF you have not done that the old version is still there - it is just the 
> shortcut key you removed.
>
> Hope this may help you solve your problem.
>
> If you have an earlier back-up version of your file it may not have the same 
> problem. Just a suggestion.
>
> Best wishes.
>
> Helle Hirschmann
> Denmark
>
>
> On 08/04/2013 02:15 "Barbara Ford"  wrote:
>
>> I need to update my question. I downloaded V6 and tried installing it 
>> without uninstalling. It let me do that, but I got the same error. So, I 
>> uninstalled from my computer and reinstalled. Same error. Help?? I am so 
>> upset...
>>
>>
>> On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford  wrote:
>>> I hope I still have the right address! I haven't posted in a very long
>>> time. Panic time! I just tried to go into my Legacy program, and it is
>>> telling me that a "problem caused the program to stop working." I
>>> tried several times, including a reboot. I use Windows 7 now and have
>>> successfully migrated from computer to computer several times since I
>>> began using Legacy. I am still using Version 6, and for now that is
>>> what I want to continue to do. I am working on an obituary right now
>>> for my mother, who is in her last few days. So, no time for anything
>>> but the simplest solutions here. Of all times for the program to
>>> crash
>>>
>>> May I just say what I THINK will work, and someone please tell me if
>>> this will not work. I have a note to myself, from my last computer
>>> upgrade, that says, "Rather than using the CD to install the program,
>>> go to http://www.legacyfamilytree.com/ and download and install the
>>> latest version of Legacy 6."  (Will it be obvious to me where version
>>> 6 is?)
>>>
>>> Then I have another note that says "make sure the Legacy folder is on
>>> C: and install the program also to C:/Legacy; the program will pick up
>>> all my preferences and file data." Is this correct still? If this is
>>> correct, then should I uninstall Legacy from this computer first?
>>>
>>> Thanks for any help,
>>> Barbara Ford
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergrou

Re: [LegacyUG] Panic!

[Helle Hirschmann]

Barbara.

I feel so sorry for you loosing your mother - it is never time - we want
to keep them as long as we are here.

It is an excellent idea to work on her obituary - then you DO something
worthwhile.

Then to your problem.
When you un uninstalled Legacy did you then also delete it in the
control panel under adding and removing programs.
I used to use another version of Windows myself and have just started
using Windows 7 - and I can not remember what it is called on W7.

IF you have not done that the old version is still there - it is just
the shortcut key you removed.

Hope this may help you solve your problem.

If you have an earlier back-up version of your file it may not have the
same problem. Just a suggestion.

Best wishes.

Helle Hirschmann
Denmark



On 08/04/2013 02:15 "Barbara Ford"  wrote:

> I need to update my question. I downloaded V6 and tried installing it
> without uninstalling. It let me do that, but I got the same error. So,
> I uninstalled from my computer and reinstalled. Same error. Help??
> I am so upset...
>
>
>
>
> On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford <>
> wrote:
>
> > I hope I still have the right address! I haven't posted in a very
> > long
> > time. Panic time! I just tried to go into my Legacy program, and it
> > is
> > telling me that a "problem caused the program to stop working." I
> > tried several times, including a reboot. I use Windows 7 now and
> > have
> > successfully migrated from computer to computer several times since
> > I
> > began using Legacy. I am still using Version 6, and for now that is
> > what I want to continue to do. I am working on an obituary right now
> > for my mother, who is in her last few days. So, no time for anything
> > but the simplest solutions here. Of all times for the program to
> > crash
> >
> > May I just say what I THINK will work, and someone please tell me if
> > this will not work. I have a note to myself, from my last computer
> > upgrade, that says, "Rather than using the CD to install the
> > program,
> > go to  and download and install
> > the
> > latest version of Legacy 6." (Will it be obvious to me where version
> > 6 is?)
> >
> > Then I have another note that says "make sure the Legacy folder is
> > on
> > C: and install the program also to C:/Legacy; the program will pick
> > up
> > all my preferences and file data." Is this correct still? If this is
> > correct, then should I uninstall Legacy from this computer first?
> >
> > Thanks for any help,
> > Barbara Ford
> >
> >
> >
> >
> > Legacy User Group guidelines:
> > 
> > Archived messages after Nov. 21 2009:
> > 
> > Archived messages from old mail server - before Nov. 21 2009:
> > 
> > Online technical support: 
> > Follow Legacy on Facebook
> > () and on our blog
> > ().
> > To unsubscribe: 
> >
> >
> >
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree)
> and on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Barbara Ford]

I need to update my question. I downloaded V6 and tried installing it
without uninstalling. It let me do that, but I got the same error. So, I
uninstalled from my computer and reinstalled. Same error. Help?? I am
so upset...


On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford  wrote:

> I hope I still have the right address! I haven't posted in a very long
> time. Panic time! I just tried to go into my Legacy program, and it is
> telling me that a "problem caused the program to stop working." I
> tried several times, including a reboot. I use Windows 7 now and have
> successfully migrated from computer to computer several times since I
> began using Legacy. I am still using Version 6, and for now that is
> what I want to continue to do. I am working on an obituary right now
> for my mother, who is in her last few days. So, no time for anything
> but the simplest solutions here. Of all times for the program to
> crash
>
> May I just say what I THINK will work, and someone please tell me if
> this will not work. I have a note to myself, from my last computer
> upgrade, that says, "Rather than using the CD to install the program,
> go to http://www.legacyfamilytree.com/ and download and install the
> latest version of Legacy 6."  (Will it be obvious to me where version
> 6 is?)
>
> Then I have another note that says "make sure the Legacy folder is on
> C: and install the program also to C:/Legacy; the program will pick up
> all my preferences and file data." Is this correct still? If this is
> correct, then should I uninstall Legacy from this computer first?
>
> Thanks for any help,
> Barbara Ford
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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[LegacyUG] Panic!

[Barbara Ford]

I hope I still have the right address! I haven't posted in a very long
time. Panic time! I just tried to go into my Legacy program, and it is
telling me that a "problem caused the program to stop working." I
tried several times, including a reboot. I use Windows 7 now and have
successfully migrated from computer to computer several times since I
began using Legacy. I am still using Version 6, and for now that is
what I want to continue to do. I am working on an obituary right now
for my mother, who is in her last few days. So, no time for anything
but the simplest solutions here. Of all times for the program to
crash

May I just say what I THINK will work, and someone please tell me if
this will not work. I have a note to myself, from my last computer
upgrade, that says, "Rather than using the CD to install the program,
go to http://www.legacyfamilytree.com/ and download and install the
latest version of Legacy 6."  (Will it be obvious to me where version
6 is?)

Then I have another note that says "make sure the Legacy folder is on
C: and install the program also to C:/Legacy; the program will pick up
all my preferences and file data." Is this correct still? If this is
correct, then should I uninstall Legacy from this computer first?

Thanks for any help,
Barbara Ford



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