I'd be very interested in knowing if you are able to fix this. I haven't tried
modifying any of the ITSM 7.6.4 reports yet, but if it's not something you can
export and edit in the same way you could Crystal, you may end up building
custom reports for everything, which would be a huge pain. I'
There is a limit of the number of people within an assignment group based on a
character field that contains a list of all usernames in the group, so it
varies by the length of your user's login names rather than the number of users.
We have run into that because we have a requirement that our b
David,
I'd probably get fired if I used something called "BMC Mobility for XXX" in my
place of employment, as we are a family-friendly business.
Instead, since we're all Remedy folks here, you could use a variable name in
the Remedy form, something like $ApplicationName$ would seem less inappro
I too had many issues with getting the default install of the Mid Tier with the
BMC packaged Tomcat to run. I ended up installing Tomcat manually (downloaded
from the Apache site) and everything worked great. I also had to tweak IIS to
add in some compatibility stuff to get Jakarta working cor
Tommy,
I'd suggest using BMC's documentation as a starting point for that. Get the
User Guide PDFs and that should be a good starting point for your management.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIS
Good afternoon,
Our disaster recovery location recently changed, and as a result our backup
servers were all moved. As I tested ARS to see if it is working correctly
after the move, AR System would not start correctly. In the arerror.log
everything looked fine, it gave the normal startup mess
I've also noticed that they have shifted a LOT of the few classes they offer to
their online classes, which I am not a huge fan of.
For BMC Analytics, you're probably better off just learning how Business
Objects works and getting some report writing classes in BOXI. I work closely
with the re
If you're going to do a customization, and don't mind more effort, you could do
a lookup on CTM:People to look for the site of the person to be emailed (I
assume you would have their People ID, or at minimum you could match based on
email address), which then you can match their location to the
I seem to recall hearing that it was supposed to take place at a specific time,
I think 6:00pm. The solution is that if the people of a time zone earlier than
yours start to be "raptured away" then you can simply go do whatever you
believe is necessary to repent so you don't get left behind.
T
Let me just preface this by saying DO NOT SEND ME YOUR RESUME. If you contact
me directly about this instead of going through the proper channels, I will
recommend to HR not to interview you due to an inability to follow directions.
That being said, we have an opening for a full time Remedy
de
You could also extend the conversation by adding Asset Management to the mix.
A refrigerator can be an Asset, because it’s a physical item that you paid for
and you want to keep track of. However, when you place it in your house and
start using it, it becomes a CI, where the food are all depe
This is getting more into the network troubleshooting side of things, but it is
possible to run netstat on the server to specifically see what IP addresses or
DNS names are connected to the server and on what port. You didn't mention
what OS so it varies between Windows and various Unix OSes.
My company has this requirement as well. There are governmental regulations
that require certain arrangements between different divisions of companies. In
the case of my employer, we have FERC regulations (specifically market
affiliate rules) that make it so that, to oversimplify things, our c
What you say makes sense, except that Service Level Management includes OLAs,
and it would be very useful to be able to break down the internal components of
the work to determine what is causing the higher level SLAs to be violated.
For example if you had a specific type of Change that always
I would like it too, but if it's still a draft that isn't available for the
public, perhaps there could be a place to sign up to get it. I'm running into
lots of trouble getting the 7.6.4 Mid Tier up and running, and it looks like
the Tomcat version BMC ships isn't fully compatible with 64-bit
Of Pierson, Shawn
Sent: Thursday, March 31, 2011 01:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium SSO
I understand that in theory, but it doesn’t seem efficient to require us to
stand up a new server just to provide authentication between ARS systems and
BMC provided bolt ons. It was working
.
-Original Message-
From: Pierson, Shawn
To: arslist
Sent: Thu, Mar 31, 2011 2:28 pm
Subject: Atrium SSO
**
Good afternoon,
I’m preparing to do an install of ARS and ITSM 7.6.4, and there are some things
I haven’t yet worked with since I’m on ARS 7.5 and ITSM 7.0.3. One of these
things is the
Good afternoon,
I'm preparing to do an install of ARS and ITSM 7.6.4, and there are some things
I haven't yet worked with since I'm on ARS 7.5 and ITSM 7.0.3. One of these
things is the Atrium SSO, which I am having trouble figuring out the purpose
of. BMC's documentation shows it sitting on
Depending on how you seek to integrate it can be easy or simple. For example,
if you have an external API or web service that you need to integrate with, it
will be a little more challenging than having AIE read values from tables in
databases.
For client PCs, we have LANDesk and pulling in th
At my employer, we are moving towards using Virtual Machines located on a
server in our data center for our desktops. I’m piloting that from more of a
developer standpoint, and while I have my fair share of complaints about the
performance of the VMs and other issues, I have noticed that some o
n Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, March 01, 2011 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: People belonging to Multiple Companies - Data Management Tool
Spreadsheet ( People)
The way we handled this was to basically dete
The way we handled this was to basically determine that one company was more
like an umbrella, so if they needed to be in two companies, they would be
placed in the higher level umbrella company instead of the specific companies
that they would have been otherwise. ITSM really doesn't support t
likely going to stick around (somehow). I would think
On Tue, Feb 22, 2011 at 11:18 AM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
I'm pretty sure that BMC Analytics uses the ODBC drivers, and even if they were
not available, it's pretty trivial to use SQL Server or Ora
I'm pretty sure that BMC Analytics uses the ODBC drivers, and even if they were
not available, it's pretty trivial to use SQL Server or Oracle ODBC drivers to
connect to the database, it's just that you have to have a separate account
that can access the database and know how to convert the date
mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 17, 2011 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.04 and Hyperthreading, MAPI
**
Good morning,
I'm building out the specs for my new servers for my upgrade to 7.6.04, and
I've got a few questions that don
Good morning,
I'm building out the specs for my new servers for my upgrade to 7.6.04, and
I've got a few questions that don't seem to be answerable by looking at the
Compatibility Matrix or BMC's knowledge base. If anyone could help me answer
these I would greatly appreciate it.
1. Can
I have only looked into the first item, and you are correct that it is
described as being by design. However, there was a way to fix it in SRM 2.2.
Unfortunately, I haven't found the fix yet in the latest version.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request S
I used the download manager. It made me install some plugin or something, but
once that was there it worked fine.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of S
For the download speed issues, you must be having some network problems in your
office. I just recently started downloading some installers to prepare for our
7.6.4 upgrade and I've had no problems. The Preconfigured Stack Installer took
just a few minutes for me.
Thanks,
Shawn Pierson
Remed
If that is the case, then whoever supports that application should look for any
Open Window actions on their Active Links as well as Table Fields, because that
would be where the new windows are coming from. Additionally, I would assume
they are bypassing the Home Page to go directly to whateve
Danny,
Does it still have a self-service component for end users that doesn't require
authentication?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellet
ed by panels and not you
iframe? I have seen (resizable?) panels show a scrollbar if you make the window
too small.
Jason
On Jan 28, 2011 4:58 PM, "Pierson, Shawn"
mailto:shawn.pier...@sug.com>> wrote:
> Good morning folks,
>
> I'm working on embedding SRM's
Good morning folks,
I'm working on embedding SRM's Request Entry screen within SharePoint, and it
works fine except for one challenge that I am facing. Basically, within my
iFrame the system is displaying scrollbars. My HTML for the iFrame is:
http://remedyserver/arsys/forms/remedyserver/SRS%
I did something like this on the Work Order form. I created workflow that:
1) Does a push fields to TMS:ParentApplicationTemplateBuilder, mapping all
the fields you would expect for the customer information, as well as setting
zTmpInternalCommand to "CREATECHILD", all the RootRequest field
1) Microsoft SharePoint
2) I've already been working on it (using SharePoint's BDC), so why stop
now? We have it sort of already there, the only hitch left is that Remedy
requires a login, which looks really bad when you are in a primarily Microsoft
shop.
Thanks,
Shawn Pierson
Rem
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 10:11 AM
To: arslist@ARSLIST.O
I would suggest putting it on a different server entirely because we ran into
some API issues trying to install it on the same server as the Mid Tier. It
looks like you are using your application server, so you may not have
conflicting versions of Tomcat, but there is still a potential somewher
You can have multiple company types selected, so for example "BMC Software"
would be both a Manufacturer and a Vendor. The main thing that setting a
company up as a Vendor is that they appear in the dropdowns on the Vendor tabs
in the Service Desk applications. However, the way we use it is to
Doug,
Thanks for the clarifications. I guess there are multiple schools of thought
on this but your logic makes sense. One issue, though, is with the RFE process
itself. I've never worked on applications that were being sold outside of my
employer so I haven't had to deal with it before, but
Good afternoon,
Our company is evaluating BMC's discovery product and I was wondering if any of
you are using it, and if so what your thoughts are. We have some issues
because we already have a couple of discovery tools and we have two already
integrated via AIE, but the Tideway product's abil
We a similar issue, and it's not just related to the $Request ID$ field but any
variables you may pass to the Subject line come across as null. BMC had no
solution for this so I rewrote the subject lines of my emails to where you
wouldn't easily be able to tell, e.g. changing "$Firstname$ $Last
I just got back from SRM training in San Jose last week, and despite having
worked with SRM basically since it was released, and being an ARS developer for
about ten years, I learned a lot about how to use SRM and it turned out that I
wasn't always using it completely right, and that many of the
Out of curiosity, did you use the AIF that includes back end mapping? That is
the easiest way to do it because then you just have an Active Link do a Set
Fields action from your fields to the out of the box ones which are already
mapped.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
I personally prefer to stay with the default Android browser, which is based on
webkit just like the iPhone browser. I think that unfortunately, what we
really need are JSP pages formatted for mobile environments from BMC. Even if
you got 100% of the functionality working, it's designed for a
t version you have. In 7.5, the link to the
RFC is not there any longer, but in 7.0/7.1, what you do is open the approval
record and then you can view the RFC from there.
Rick
On Mon, Oct 4, 2010 at 6:56 PM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
**
I seem to have forgotten s
I seem to have forgotten something that I did in the past and need to do again.
The documentation I've referenced isn't helping so I thought I'd come to the
ARSList.
My management wants to be able to directly open a Change Request within
Approval Central when they click on the URL with the Inf
Good morning,
I've run into an error with Work Order 7.5 where if you belong to a support
group that is a part of a different company, you can't submit a Work Order
because your support group doesn't match up with your company. Specifically,
I'm trying to use a Work Order Template that has sev
This happens to me too, but I suspect that it is related to my working lists
being stored in a directory that is part of my roaming profile on the network.
It causes lots of issues, so I just assumed that the issue with my working
lists was related and moved on. It's a shame too, because it wo
I've not experienced that error, but out of curiosity did you try performing a
search against the Computer System or Base Element forms looking for that
specific instanceid within the datasetid mentioned? That error indicates more
of a potential problem with the CMDB itself than the CI Viewer,
o: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Vendors
**
And for right or wrong, some folks rely on the ARS List instead of support.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, Se
Another thing to consider is how good your internal Remedy team are. If they
can handle everything with the possible exception of defects in BMC's software,
then your best route would probably be to work with BMC directly.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action R
.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, September 02, 2010 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Online vs. Instructor Led On Site Training
I'm planning on att
I'm planning on attending the November 1st - 5th SRM class in San Jose. I've
been working with it over a year now as well, so I'm mostly just taking it to
fill in gaps and see some of the changes in functionality.
Although, as previous posts on the ARSList indicate, upgrading from 2.2 to 7.6
d
s to
interface with the 7.6 notification sub-system.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, S
does a set field action from NTE:CFG-Notification Events.
Thanks
Mahesh
On Sun, Aug 29, 2010 at 5:50 PM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
**
I've verified that they exist, but I'm wondering if some records that should be
in place are no longer there. Upon furth
g up.
Good luck.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Pierson, Shawn
Sent: Sun 8/29/2010 11:40 AM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?
Good morning,
I upgraded our SRM 2.2 install to 7.6, and every
E:SYS-Group NT Control
2. NTE:SYS-Individual NT Control
Make sure if these forms exist as ITSM 7.0.03 uses them.
Thanks
Mahesh
On Sun, Aug 29, 2010 at 10:40 AM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
**
Good morning,
I upgraded our SRM 2.2 install to 7.6, and everything s
Good morning,
I upgraded our SRM 2.2 install to 7.6, and everything seemed to have went well
until we started trying to use ITSM and noticed that it is incapable of
generating emails. The Email Engine itself works, so our custom applications
that don't use the NTE subsystem are fine, but most
I'm posting this here with the hopes that someone has a solution for me.
Migrating to the Developer Studio has been a mixed bag for me as a developer.
I am used to it now and like a lot of things about it, but there is one major
annoyance for me that I haven't found a good way around yet.
I l
SRM 7.6 doesn't seem like some huge change from the SRM Console point of view.
We've had bad feedback for SRM's categories and such as well, but nobody can
really put their finger on why. One thing that I do know that I thought was
cool was how BMC's internal "Remedy Help" type of site looks l
Ray,
>From an application perspective, it seems to me like the CMDB is basically
>just dealing with Asset Management with some other stuff bolted on.
>Basically, if you understand how ITSM's Asset Management works, as well as
>EIE, you have the technical building blocks needed to work with the
From a technology and non-BMC perspective I would add the following to what
David Easter said:
ITSM Reports: These are basic AR System and Crystal reports that are used for
very basic things. Odds are, these will get you started with ITSM reporting,
but at the end of the day the vast majority
Your easiest option would just to be to set up a forwarding rule in Outlook for
the second mailbox due to the limitation.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L
Sent:
o convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, August 02, 2010 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARWebRepo
the
mid-tier server? If so, does a web server (i.e. IIS, Apache, Etc) exist on
that server? If it does not, the option to install will not exist in the
installer.
HTH
Leonard Neely
Column Technologies, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
all this piece.
On Aug 2, 12:40 pm, "Pierson, Shawn" wrote:
> It is a Monday, so it's possible that I am just being dense but I found a
> section of BMC's Installation Guide for ARS 7.5 with the following statement:
>
> You can install the ARWebReportViewer alon
It is a Monday, so it's possible that I am just being dense but I found a
section of BMC's Installation Guide for ARS 7.5 with the following statement:
You can install the ARWebReportViewer alone on a separate server. (Run the
suite installer, and choose only the AR Crystal Web Application option
I could come up with some quick reasons why it's a bad idea. The most basic
one is that while unique CI Names would be good from the perspective of
managing physical assets, it gets tricky when you talk about things like
software, databases, etc. You could make up a naming convention to popula
Good afternoon,
Does anyone have a list of variables that you can put in the URL of RKM for
performing searches?
I'm trying to take a URL like this:
http://rkmserver/rkm/search.jsp?user=Self+Help&ID_EQueryTerms=remedy&locale=&CTI=&ID_Published=on&ID_Draft=off&ID_General=off
And change it so th
I agree with Rick. I'd use Share Point with that. In fact, you could pretty
easily build a Remedy application with a view field that referenced a Share
Point Document Library for the attachments so it would be somewhat transparent
to the end user. What you are talking about is not just a limi
I would use the Status History for that. You can pull the date that it was set
to the different statuses and do a comparison between the dates of the two
statuses.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@ars
mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 23, 2010 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Statement of Direction regarding EOL of Remedy User client has
been amended.
**
Can it be an enhancement request for ITSM too?
Thanks,
Shawn Pierson
Remedy Developer | Sou
Can it be an enhancement request for ITSM too?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, July 23, 2010 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Statement
Just as a guess, those field ids look like the range of field ids that I would
expect to see on the AR System Email Messages form. I would see if somehow the
email engine is unable to reference that form or what is going on.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action
DeSouza
Sent: Tuesday, July 20, 2010 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Schrödinger's Active Links on the Mid Ti er
**
Just curious but is the ARS Server at the same version and patch level?
Joe
From: "Pierson, Shawn"
To: arslist@ARSLIST.ORG
sultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog: www.williamrentfrow.com
O 715-592-5185
C 715-410-8056
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 16, 2010 2:09 PM
To: ar
Ok folks, here is a weird one. I am having an issue with a custom application
that started after we upgraded the Mid Tier from 7.1 to 7.5 patch 4.
Basically, I have a console with a table field and an external qualification.
That qualification is set on Window Open, and it is based on what per
r or Application Server ?
** Those are the same issues I ran into and thats why I typically have them
seperated.
On Tue, Jul 13, 2010 at 11:14 AM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
**
We recently moved RKM to its own server due to performance issues and issues
deali
We recently moved RKM to its own server due to performance issues and issues
dealing with shared files in Tomcat when we would apply patches or upgrades.
It is definitely feasible to have RKM and the Mid Tier on the same server, and
we ran with that for quite a while, but it's easier to support
lf Of Pierson, Shawn
Sent: Friday, July 09, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Budgeting Tool
**
Good afternoon,
We are working on building requirements for an asset management project. It
looks like a lot of what we are going to need to focus on is less about true
I think it would be a good thing for BMC to present this information, however
it's pretty obvious that they do use at least some of their own products if
you've logged into their support site (custom ARS apps and RKM), and when I was
working a contract in their Houston office a number of years a
Yeah, I entered a call with BMC Support just this week and they told me to
install Patch 5. Fortunately, the only thing I patched was the Email Engine,
but it would be nice if BMC stopped trying to be the next Microsoft when it
comes to quality.
Shawn Pierson
From: Action Request System discu
Good afternoon,
We are working on building requirements for an asset management project. It
looks like a lot of what we are going to need to focus on is less about true
asset management, and more about the budgeting aspects of paying maintenance.
We already use Asset Management to track contr
he 7.1 Admin
tool reg-edit hack because you had a server that was unresponsive to
the User Tool? )
Note that I'm not necessarily saying that "It's a BAD (tm) thing," I'm
just saying that it does NOT make things simpler or lower the total
cost and to use that as a primary sellin
Good morning,
I was looking through the BMC documentation, and I can't find a definitive
answer for what should be a simple question. What groups have rights to create
Incident Templates? According to BMC documentation, people with Administrator,
Change Manager, and Change Config rights can c
I've been thinking about this sort of thing lately, and I think that it's not
necessarily a bad move from a corporate perspective, despite my personal desire
to continue using WUT.
1) Web services are the present and future of integrations, at least in the
near term. Older APIs and such shoul
Since I'm not a lawyer or auditor I won't go into my perception of the details,
but I can give you some general information.
The ITSM system itself is a source of record for things pertaining to your
financial systems despite it not really being a financial system itself. For
example, if someo
I think the lack of responses to this says volumes. We’ve been struggling with
this topic and it seems that there is no real standard in defining services
either from an ITIL perspective or from a BMC perspective. Of course, this is
just like all other things ITIL, in particular the CMDB.
In
of Remedy ITSM, on such as scale?
If so, please share some of the gotchas you had to resolve, and maybe even some
hints about how
you went about it?
Respectfully,
William Abdo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent
William,
You may get more answers if you clarify your question. You didn't mention what
you are integrating with, so I assume you meant to use the word
"implementation" instead. Also, you don't list out what your concerns are,
what types of forms you would build, how many peak users you expec
at I thought but I wanted to make sure. Did you by any chance
do CMDB as well. They want to do the same thing with CMDB? Can I just install
CMDB 7.5 patch 5?
On Tue, Apr 27, 2010 at 9:52 AM, Pierson, Shawn
mailto:shawn.pier...@sug.com>> wrote:
**
Kevin,
I just upgraded from 7.1 to 7.5 in
Kevin,
I just upgraded from 7.1 to 7.5 in a similar environment to you, and used the
Patch 4 installer directly. In fact, prior installers of 7.5 turned out to be
complete junk, so I would highly suggest avoiding them.
The only post-install issues I experienced is that the Approval and Assignm
I use the cn, which isn't great, but it's unique and always populated. Plus,
when people change their names, their login stays the same here, so I don't
have an issue with that.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arsli
The new Flex forms require flash on your mid-tier server. You can still
> access the old CMDB:Console form via the Object List.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Thursday, April 08, 2010 3:58 PM
This may be more of a solution without a question anymore, but I just upgraded
to CMDB 7.6 Patch 1 from 2.1. The CI Viewer and Atrium Core Console didn't
work at all, and I couldn't find anything wrong. My coworker was also testing
it, and wanted to see if it worked locally on the Mid Tier ser
We are using Analytics and it's good, but setting up the "Reporting" from the
ITSM applications that are Crystal Reports isn't documented well and isn't as
straight forward as setting up BMC Analytics. I'm hoping that one day BMC
replaces all of their ITSM reports with it, but for now you have
Too bad BMC is so focused on moving things to Flash (CI Viewer, Flashboards,
etc) and Apple seems to have a problem with Adobe. It's cool that the Kinetic
apps work, but I think I'll be waiting for a Windows or Android based
equivalent that costs $200 and is capable of things like copy and past
I would suggest talking to management before doing anything. Based on your
previous emails, it sounds like they want to do away with Tomcat altogether
rather than allowing you to use IIS/Jakarta/Tomcat. I would make sure that
they understand Remedy's Mid Tier can't be converted to ASP at all.
Bing,
I don't know how long you have worked with Remedy so I may be telling you
things you already know, but here's my slanted pro-Remedy vision of history,
which will explain why people are raising these concerns.
Basically, the golden age of Remedy was when Remedy Corporation existed. You
h
A suggestion from the ARSList a while back that I really liked was to set up a
new location called “Lost/Stolen” that you can move things to and set the
status to Disposed.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Thomas
Sent: Monday,
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