Re: Emails [EXTERNAL]

2019-01-07 Thread Dave Shellman
RSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Roger > Justice via ARSList > *Sent:* Sunday, January 06, 2019 4:34 PM > *To:* arslist@arslist.org > *Cc:* rjust2...@aol.com > *Subject:* Emails [EXTERNAL] > > > > I have not seen any Arslist emails for a

RE: Emails [EXTERNAL]

2019-01-07 Thread Beatty, Rebecca
Yes, still here as well. Thanks. From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Roger Justice via ARSList Sent: Sunday, January 06, 2019 4:34 PM To: arslist@arslist.org Cc: rjust2...@aol.com Subject: Emails [EXTERNAL] I have not seen any Arslist emails for a few weeks. Is

Re: EXTERNAL: Emails

2019-01-07 Thread Warren R. Baltimore II
a ARSList > *Sent:* Sunday, January 06, 2019 4:34 PM > *To:* arslist@arslist.org > *Cc:* rjust2...@aol.com > *Subject:* EXTERNAL: Emails > > > > I have not seen any Arslist emails for a few weeks. Is anyone still using > this? > > > > Roger > -- > ARSLis

RE: EXTERNAL: Emails

2019-01-07 Thread Reiser, John J
. - paraphrased by me From: ARSList On Behalf Of Roger Justice via ARSList Sent: Sunday, January 06, 2019 4:34 PM To: arslist@arslist.org Cc: rjust2...@aol.com Subject: EXTERNAL: Emails I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger -- ARSList mailing list ARSList

RE: [EXTERNAL] Emails

2019-01-06 Thread Fawver, Dustin
st.org Cc: rjust2...@aol.com Subject: [EXTERNAL] Emails I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger The [EXTERNAL] tag in the subject line identifies emails that do NOT originate from an ETSU person or service. Please exercise caution when handling

Re: Emails

2019-01-06 Thread Thomas Miskiewicz
Sure! On Sun 6. Jan 2019 at 22:36, Roger Justice via ARSList wrote: > I have not seen any Arslist emails for a few weeks. Is anyone still using > this? > > Roger > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- A

Re: Emails

2019-01-06 Thread Support
Good question.  But then, ik was Christmas and all Cheers, Kaïs kais.albas...@arsmarts.com On 06/01/2019 22:34, Roger Justice via ARSList wrote: I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger -- ARSList mailing list ARSList@arslist.org https

Emails

2019-01-06 Thread Roger Justice via ARSList
I have not seen any Arslist emails for a few weeks. Is anyone still using this? Roger-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Email System Issue - Emails not Appending to Worklog

2016-02-08 Thread Carl Wilson
ing Email Template functionality at all, then there should be no issue in using what BMC have recommended. Kind Regards, Carl Wilson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrett Sitter Sent: 08 Febr

Email System Issue - Emails not Appending to Worklog

2016-02-08 Thread Garrett Sitter
requests contain a question with the phrase "Action:". As a result, any emails in reply to the assignment notification email (or any email that contains the phrase "Action:") will not to append to the worklog, as they fail to meet the qualification of the above filter and

Re: Group emails slow

2014-02-24 Thread Greg Donalson
emails are gone within a minute. In the AR System Email Messages form, they are sent fast even during this slowness. There is no issue here. We do have them deleting once they are sent. I also go through the ones that have errors and delete those on a regular basis, so the AR System Email

Re: Group emails slow

2014-02-24 Thread Doug Blair
that I am seeing.  Group emails will fly out of the system with no issue for about 4 days, then on that 5th day, they start lagging and taking longer and longer to leave the system.  The form that I am looking at is the NTE:SYS-NT Process Control form.  So, I know that there are escalations around thi

Re: Group emails slow

2014-02-24 Thread Brittain, Mark
@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, February 24, 2014 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Group emails slow Hi, What do you see in the AR System Email Messages form when the "lag" occurs, are there a large number of unprocessed records (emails) waiting to be sent?

Re: Group emails slow

2014-02-24 Thread Carl Wilson
Hi, What do you see in the AR System Email Messages form when the "lag" occurs, are there a large number of unprocessed records (emails) waiting to be sent? Are there records waiting to be processed in the Notification Engine when the bottleneck occurs? Best to determine where the bot

Re: Group emails slow

2014-02-24 Thread Janie Sprenger
: > Schlumberger-Public > > Hi all, > > I am wondering if anyone else has experienced the issues that I am seeing. > Group emails will fly out of the system with no issue for about 4 days, > then on that 5th day, they start lagging and tak

Group emails slow

2014-02-24 Thread Greg Donalson
Schlumberger-Public Hi all, I am wondering if anyone else has experienced the issues that I am seeing. Group emails will fly out of the system with no issue for about 4 days, then on that 5th day, they start lagging and taking longer and longer to leave

Re: Emails in diffrent languages

2014-02-17 Thread patchsk
You should be able to do as long as you have UTF8 support at OS and DB level based on what kind of languages you want to support. No need to install special language packs. Currently we are sending emails from Remedy in 8 to 9 different languages. English, Chinese, Japanese and a few European

Re: Emails in diffrent languages

2014-02-17 Thread Shafqat Ayaz
> > From: Marika René >To: arslist@ARSLIST.ORG >Sent: Monday, February 17, 2014 4:41 PM >Subject: Emails in diffrent languages > > > >** >Hi >  >We are running Remedy 7.6.04 without any language packs. We are a bit >reluctan

Re: Emails in different languages

2014-02-17 Thread Carl Wilson
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marika René Sent: 17 February 2014 16:42 To: arslist@ARSLIST.ORG Subject: Emails in diffrent languages ** Hi We are running Remedy 7.6.04 without any language packs. We are a bit reluctant to add the language packs now and

Emails in diffrent languages

2014-02-17 Thread Marika René
Hi We are running Remedy 7.6.04 without any language packs. We are a bit reluctant to add the language packs now and are wondering if we can get away with a easier solution. The issue is regarding the emails that are sent out. Would it be possible to make a copy of the notification in the

Re: Is anyone on the ARS List getting emails from this site?

2014-01-16 Thread Timothy Powell
I got one. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 16, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: OT: Is anyone on the ARS List getting emails from this site? ** Is this Referral Key

Re: OT: Is anyone on the ARS List getting emails from this site?

2014-01-16 Thread Joe D'Souza
Those were my exact thoughts. I found 3 emails in my contact list that have a datatrend.com domain in it, so wrote to them to verify that Kevin is indeed a real person and not a bot. I'll let you'll know if I hear back. Thanks Rick.. Joe _ From: Action Requ

Re: OT: Is anyone on the ARS List getting emails from this site?

2014-01-16 Thread Rick Cook
I got one. Kinda wondering the same thing. Why not use LinkedIn or one of the existing sites? Rick On Thu, Jan 16, 2014 at 9:49 AM, Joe D'Souza wrote: > ** > > Is this Referral Key site legit? Or is it some sort of a spam? > > > > Joe > > > -- > > *From:* mem...@

Re: Is anyone on the ARS List getting emails from this site?

2014-01-16 Thread Shellman, David
anyone on the ARS List getting emails from this site? ** Is this Referral Key site legit? Or is it some sort of a spam? Joe From: mem...@referralkey.com<mailto:mem...@referralkey.com> [mailto:mem...@referralkey.com] Sent: Thursday, January 16, 2014 12:07 PM

OT: Is anyone on the ARS List getting emails from this site?

2014-01-16 Thread Joe D'Souza
Is this Referral Key site legit? Or is it some sort of a spam? Joe _ From: mem...@referralkey.com [mailto:mem...@referralkey.com] Sent: Thursday, January 16, 2014 12:07 PM To: Joe D'Souza Subject: Shyle Networks LLC Hi Joe - It's Kevin O'Donnell, I'd like to send business you

Error in event logs and emails not going out.

2014-01-02 Thread Herrera, Danny
So starting this morning emails stopped going out and I have also noticed the below message in the event log, do they correlate? I have tried restarting the AR Email service but that doesn't seem to get things moving. Ideas? The description for Event ID 0 from source AR System Monitor c

Re: Format outgoing emails

2013-10-23 Thread Vyom Labs Support
mpany/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, October 23, 2013 12:17 AM To: arslist@ARSLIST.ORG Subject: Format outgoing emails **

Format outgoing emails

2013-10-22 Thread lars . j . pettersson
Hi, In 'Tabasco', home build application, I use form 'Ar System Email Templates' in notification filters to get formatted emails, with colors, bold text and things like that. Works fine. But in ITSM ? For assignment and confirmation mails to customers? How do I solve it th

Handling bounce back emails

2013-08-22 Thread Campbell, Paul (Paul)
I am about to start implementing the AR Email engine for a custom set of apps and I have two things I am trying to tackle, one is how can I track and hopefully report on bounced back emails. We want to poll the inbox to get any Non-Deliverable reports and save them so that someone can go and

Re: Configuring Emails

2013-08-07 Thread Hennigan, Sandra
ussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Tuesday, August 06, 2013 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: Configuring Emails ** I was able to add a field by going to SYS:Form Field Selection and it showed up in SYS:Notication Messages, howev

Re: Configuring Emails

2013-08-06 Thread Hutcheson, Heather
ASI or email itshelpd...@ga.com<mailto:itshelpd...@ga.com> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 05, 2013 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: Configuring Emails ** BMC in their infinite

Re: Configuring Emails

2013-08-05 Thread Sanford, Claire
to:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, August 05, 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Configuring Emails ** Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out how to add additional

Configuring Emails

2013-08-05 Thread Hutcheson, Heather
Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out how to add additional fields to an outgoing email. I would like to add additional fields that are not currently available in the "Email Message Body" d

Re: How to generate work infos and associate to incidents from incoming emails

2013-07-22 Thread Kiran Patil
t's not hard, but it's not "enable this active link" either. > > On Mon, Jul 22, 2013 at 2:30 PM, Jim Hetfield wrote: > Anyone know how BMC's support website takes incoming emails and associates > them to incidents? I

Re: How to generate work infos and associate to incidents from incoming emails

2013-07-22 Thread Jim Hetfield
n Mon, Jul 22, 2013 at 2:30 PM, Jim Hetfield wrote: Anyone know how BMC's support website takes incoming emails and associates them to incidents? I'm looking into how to do that, creating work info entries from incoming emails. We're on 7.5 ARS/ITSM and go

Re: How to generate work infos and associate to incidents from incoming emails

2013-07-22 Thread Pierson, Shawn
It's pretty simple doing exactly what you propose. I built and tested basically that over a weekend, using an Escalation that pushes all incoming emails (with some basic validation) to an email processing form. From there I check for a valid People record tied to the email address in the

Re: How to generate work infos and associate to incidents from incoming emails

2013-07-22 Thread Douglas Hynson
ve link" either. On Mon, Jul 22, 2013 at 2:30 PM, Jim Hetfield wrote: > Anyone know how BMC's support website takes incoming emails and associates > them to incidents? I'm looking into how to do that, creating work info > entries from incoming emails. We're on 7.5 AR

How to generate work infos and associate to incidents from incoming emails

2013-07-22 Thread Jim Hetfield
Anyone know how BMC's support website takes incoming emails and associates them to incidents? I'm looking into how to do that, creating work info entries from incoming emails. We're on 7.5 ARS/ITSM and going to 8.X isn't an option at

Re: Service Target not sending emails

2013-03-11 Thread Mike Tomasiewicz (ConAgra Foods)
rvice Target not sending emails ** all, I have issue with SLM while the ticket breached with the condtions ('Urgency' = 1000) but the email not sending to the $Assignee Login ID$ ITSM 7.3 -- _ARSlist: "Where the Answers Are" an

Service Target not sending emails

2013-03-08 Thread Ramy S. Ayoub
all, I have issue with SLM while the ticket breached with the condtions ('Urgency' = 1000) but the email not sending to the * $Assignee Login ID$ ITSM 7.3 * -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.

HowTo Increase Size of Attachments for outgoing Emails in ITSM 7.6.04 ?

2012-11-16 Thread Oliver Nitsche
Hello ARSList, I´m realy new at administering AR System Server 7.6.04 and ITSM and i hope you can help a bloody beginner ;-) Actually I had to increase the size for attachments which will be attached to outgoing emails from 2 MB up to 50 MB

Emails when INC ticket is updated

2012-07-20 Thread Michael Burton
Afternoon all, Happy Friday !!! This is probably stupid question time, but is there a simple setting anywhere in Incident Management that would allow users to get updates each and every time their tickets are updated; say for example a Work Detail is added? I've had a look through NTE:CFG-Notif

Re: HTML and Plain Text emails

2012-04-10 Thread Michael S. Davis
Mahalkar Sent: Tuesday, April 10, 2012 12:36 AM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails ** Hi, Why you want to set a flag in people form? But if you want to set then create two types of messages in SYS:NOtification Messages form one in HTML coded and another plain text. Set

Re: HTML and Plain Text emails

2012-04-09 Thread Mahendra Mahalkar
tion Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis > Sent: Monday, April 09, 2012 12:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: HTML and Plain Text emails > > Hi Lyle - > > How does this show up for those

Re: HTML and Plain Text emails

2012-04-09 Thread Lyle Taylor
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael S. Davis Sent: Monday, April 09, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails Hi Lyle - How does this show up for those people who view only in plain text? Do they see the html tag

Re: HTML and Plain Text emails

2012-04-09 Thread Michael S. Davis
: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails My experience has been that Remedy (or something in the chain) takes a stab at converting the plaintext messages to HTML and tacks the HTML and BODY tags onto what you put in the notifications form. What I did was just use DIV tags in the

Re: HTML and Plain Text emails

2012-04-09 Thread Lyle Taylor
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Davis Sent: Thursday, April 05, 2012 6:48 PM To: arslist@ARSLIST.ORG Subject: HTML and Plain Text emails We modified all of the notifications in SYS:Notification Messages with html tags, bolding

Re: HTML and Plain Text emails

2012-04-07 Thread Mahendra Mahalkar
ystem discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Michael S. Davis > *Sent:* Friday, April 06, 2012 9:43 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HTML and Plain Text emails > > ** ** > > ** > > Thanks for your reply he

Re: HTML and Plain Text emails

2012-04-06 Thread Michael S. Davis
SList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leo Xu Sent: Friday, April 06, 2012 2:28 AM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails ** 1. Create the template entry in the "AR System Email Templates" form. You can use the attached blank template or create an html te

Re: HTML and Plain Text emails

2012-04-05 Thread Leo Xu
the “AR System Email Mailbox Configuration” form under the “Default Templates” section. Restart the email engine. Refer to Remedy Email Engine guide for details. On SYS:Notification Messages form, for the email templates which are to be configured as HTML emails, include

HTML and Plain Text emails

2012-04-05 Thread Mike Davis
We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates use

Outgoing Email Error: Not Connected on Some Emails Not All

2012-03-07 Thread Sharon Menachem
Hi All, I have Arsystem 7.5 email engine installed with a 7.5 ARSystem server. I have multiple outgoing email mailboxes sending emails through one of two exchange smtp servers. Most of the emails go through ok but not a small percentage error out with the following error: Not connected

Incoming Emails have no text content - Exchange 2007 SP3 Update Rollup 1

2011-11-11 Thread Logan, Kelly
ur ARS 7.1 system, this means that the 'Plain Text Content' field for HTML-formatted emails started showing up blank, which caused massive errors in our email processing system. Here is the full article: http://technet.microsoft.com/en-us/library/gg491244(EXCHG.80).aspx And

Re: EXTERNAL: Re: Preserve full mail formatting on incoming emails, possible?

2011-11-01 Thread Reiser, John J
: Preserve full mail formatting on incoming emails, possible? Sandra, do you mean that the whole email is attached to a work detail, just the way i describe this? If so, how do you do that? We too create Work Info records from each incoming email, but I for anything do not understand how I can show

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread patchsk
Remedy email engine while processing the incoming email it will save the original email in .msg format as an attachment on the email messages form. You could use this attachment field to push this to your workinfo entry. In your push field filter from email messages form to workinfo form, specify

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Hennigan, Sandra CTR WHS/ITMD/CACI
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jan Lindhardsen Sent: Monday, October 31, 2011 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Preserve full mail formatting on incoming emails, possible? Sandra, do you mean that the whole email is attached to

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Jan Lindhardsen
Monday, October 31, 2011 5:19 AM > To: arslist@ARSLIST.ORG > Subject: Preserve full mail formatting on incoming emails, possible? > > Hi All! > > It seems like this scenarios is very common, at least at some companies: > A user have a problem, and spends a lot of time documenti

Re: EXTERNAL: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Reiser, John J
2011 5:19 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Preserve full mail formatting on incoming emails, possible? Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Servic

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Hennigan, Sandra CTR WHS/ITMD/CACI
incoming emails, possible? Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Service Desk. So directly in their Rich Text/HTML based email client like Outlook, they built a

Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Jan Lindhardsen
Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Service Desk. So directly in their Rich Text/HTML based email client like Outlook, they built a nicely formatted descript

Re: How to pass a parameter to share point 2010 in Remedy emails?

2011-09-21 Thread Blankenship, Mark G
20 m...@austin.utexas.edu<mailto:m...@austin.utexas.edu> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Wednesday, September 21, 2011 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: How to pass a parameter to share point 2010 in Rem

Re: How to pass a parameter to share point 2010 in Remedy emails?

2011-09-21 Thread Mac Rhoades
From: Mary Estrada To: arslist@ARSLIST.ORG Date: 09/21/2011 02:56 PM Subject:How to pass a parameter to share point 2010 in Remedy emails? Sent by:"Action Request System discussion list(ARSList)" Hi ARListers, We'd like to include a link to a share point

How to pass a parameter to share point 2010 in Remedy emails?

2011-09-21 Thread Mary Estrada
Hi ARListers, We'd like to include a link to a share point survey web site in ticket resolution emails. The challenge is that we need to pass 'Request Number' in a parameter in the URL, so when the user click on the link to the share point survey site, the request

Re: Blank incoming emails

2011-08-18 Thread Grooms, Frederick W
, Mark Sent: Thursday, August 18, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Blank incoming emails ** Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are

Re: Blank incoming emails

2011-08-18 Thread Doug Blair
; Hi All, > > > > I am having an issue where an occasional email is coming into Remedy, the > record is created in the AR System Email Messages, but the message body is > blank. Best I can tell these are html formatted emails using the > Content-Type: text/html; char

Blank incoming emails

2011-08-18 Thread Brittain, Mark
Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset="ISO-8859-1" character set.

Re: How can we display date feilds in emails in local time.

2011-05-31 Thread Ron Tavares
6 > > *To:* arslist@ARSLIST.ORG > *Subject:* How can we display date feilds in emails in local time. > > > > ** > > Good Morning, > > > > When recipients receive email notifications with date fields on them, > (example Change Request start time), the time is di

Spoof Emails

2011-05-26 Thread Phil Murnane
All: I received a report that my email address is sending out spam (tablets of some sort) -- the spammer sending these emails is just using my email account's name; the emails are not coming from my account (this is called "spoofing"). Please feel free to block the sender

Re: How can we display date feilds in emails in local time.

2011-05-26 Thread Brian Bishop
d put that into your email instead. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: 26 May 2011 16:06 To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Mo

Re: How can we display date feilds in emails in local time.

2011-05-26 Thread Pierson, Shawn
ion to the SIT:Site form which has a Time Zone field that would help you make that calculation (if you have populated that field.) Then you would have to customize your emails to show this new localized Scheduled Start Date, etc. to be sent instead of the real Scheduled Start Date. Of co

Re: How can we display date feilds in emails in local time.

2011-05-26 Thread Ron Tavares
> > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares > *Sent:* Thursday, May 26, 2011 10:06 AM > *To:* arslist@ARSLIST.ORG > *Subject:* How can we display date feilds in emails in local time. >

Re: How can we display date feilds in emails in local time.

2011-05-26 Thread Andrew C Goodall
p.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in

How can we display date feilds in emails in local time.

2011-05-26 Thread Ron Tavares
Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recip

Re: Auto logging of Incidents from user Emails

2011-04-30 Thread IT (Amanullah Bashir Ahmed)
Chowdhury, Tauf Thanks a lot. Thanks & Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Saturday, April 30, 2011 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Auto logging of Incidents from user Em

Re: Auto logging of Incidents from user Emails

2011-04-30 Thread Chowdhury, Tauf
cussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Saturday, April 30, 2011 5:24 AM To: arslist@ARSLIST.ORG Subject: Auto logging of Incidents from user Emails Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding "Auto loggi

Auto logging of Incidents from user Emails

2011-04-30 Thread IT (Amanullah Bashir Ahmed)
Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding "Auto logging of Incidents from user Emails", How templates can be configured that when user will send email to BMC Remedy Application, it automatically generate incident in incident management. Any i

Re: Low Priority Incoming emails rejected - SOLVED

2011-03-29 Thread Sharon Menachem
I figured it out myself (can you see the egg dripping off my face ...!) Low priority emails from outlook into remedy come in with priority -1. thanks for listening ... :) Sharon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sharon Menachem Sent

Low Priority Incoming emails rejected

2011-03-29 Thread Sharon Menachem
what the value is for low priority emails? Alternately if anyone has a different min/max can you share what the field limits of 18096 on the AR System Email Messages form is set to. Thanks, Sharon ___ UNSUBSCRIBE or

Re: Duplicate arslist emails

2011-03-09 Thread Raja v
No I haven't set any forward rules. Juz move to folder in outlook. Previously when I was using different id with arslist I was getting emails only one time. I had tried de-registring from the arlsit and registered again, still the result is the same. I will check on the mail server optio

Re: Duplicate arslist emails

2011-03-09 Thread Nair, Rajesh SISPL
bject: Re: Duplicate arslist emails Its something to do with your mail server or how your client is receiving mails from the mail server.. if you are using outlook or any such email client using pop and smtp to send and receive mails, the process of receiving mails must be getting timed of

Re: Duplicate arslist emails

2011-03-09 Thread Joe Martin D'Souza
.. I am not receiving any duplicates.. Joe From: Raja v Sent: Thursday, March 10, 2011 12:49 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Duplicate arslist emails ** Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to

Duplicate arslist emails

2011-03-09 Thread Raja v
Hi Listers, I am getting each arlist emails 5 times in my inbox, kindly suggest me how to prevent duplicate emails. Whenever I update any changes to my subscription I am getting an extra duplicate email. I.e I will start getting each emails 6 times. Thanks & Regards, Raja v. Please do

HTLM format Emails 7.5

2010-04-01 Thread Koyb P. Liabt
Hi, I see the SYS:Notification Messages form contains our email messages. However the emails are in plain text format. We want the emails in HTML format. How do we configure this to send emails as HTML. In the previous version 6.x we just used a template and a filter fired the action

Re: AREmail emails going to wrong users

2010-02-17 Thread Guillaume Rheault
slist@ARSLIST.ORG Subject: Re: AREmail emails going to wrong users Just to give the list an update. Support has uncovered another bug with the email engine where on occasion the body of the previous message is sent instead of the correct message body. After we patched the email engine to 7.1

Re: AREmail emails going to wrong users

2010-02-17 Thread Shellman, David
issue very often. We do have a process where the generated emails contain very different data. In that process we would see it about 4 out of 110 messages. We would see the issue when a large number of emails would hit the email engine at roughly the same time. If some other process was tyi

Re: Production Emails Down - Required field not specified ... 451 and no outgoing - SOLVED

2010-02-15 Thread Sharon Menachem
form and Saved the changes 3. changed the email configuration back to mapi from smtp, 4. set the hundreds of emails waiting to go out NOT to go out to reduce the load 5. restarted the service countless times Thanks again, Sharon ext 2219 -Original Message- From: Action Request Sy

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Jarl Grøneng
--Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng > Sent: Monday, February 15, 2010 9:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Production Emails Down - Required field not specified ... 451 > and

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Sharon Menachem
I did - thanks and the error I get is: error occured during initialization of the VM could not reserve enough space for object heap could not create the java virtual machine. I increased the heap size until it was yelling that is exeeded the maximum representable size. Still no emails. Thanks

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Sharon Menachem
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, February 15, 2010 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing It seems like you have a archive form on the email messages form

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Jarl Grøneng
t; Message will be deleted without logging in email messages form because there > is an error on submit. > > Message Id : MAPIMessage1266256445922 > > > > Also my outgoing emails are just sitting in the queue and are not going out. > No errors in the email logs, arrerr log, s

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Martinez, Marcelo A
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Monday, February 15, 2010 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Production Emails Down - Required field not specified ... 451 and no outgoing ** Marcelo, I reset the Application Service

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Jarl Grøneng
e sure! > > > > And no I cannot send myself emails from the Ar System email messages form - > absolutely nothing is going out. > > > > BMC support suggested I increase the Java heap size, which I did although I > have no idea what I should be increasing it to ... So far

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Sharon Menachem
Marcelo, I reset the Application Service Password right before I installed the email engine just to be sure! And no I cannot send myself emails from the Ar System email messages form - absolutely nothing is going out. BMC support suggested I increase the Java heap size, which I did although I

Re: Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Martinez, Marcelo A
) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Monday, February 15, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: Production Emails Down - Required field not specified ... 451 and no outgoing Importance: High ** Hi Everyone, I have the dubious pleasure of joining the ranks of those having

Production Emails Down - Required field not specified ... 451 and no outgoing

2010-02-15 Thread Sharon Menachem
default) not specified; 450 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1266256445922 Also my outgoing emails are just sitting in the queue and are not going out. No errors in the email logs, arrerr log, stdout log etc

Re: AREmail emails going to wrong users

2010-01-26 Thread Shellman, David
Ravi, There is a known bug in the email engine. SW00332327 Email Engine incorrectly used the body text of the previous record when processing the current outgoing message. This bug only shows up when the system is sending a number of outbound emails. We would see the bug in about 6 of 120

AREmail emails going to wrong users

2010-01-26 Thread Ravi
Remedy 7.1.1 Hi: not sure if anyone has seen this. I have a mailbox configured to use a standard solaris sendmail to send emails. Occasionally users are receiving the wrong emails. For example as per AR System Email Messages form, email1 was sent out to user1, email2 was sent out to user2

APOLOGY:EMAIL ADDRESS SPOOFED SENDING OUT FAKE EMAILS

2010-01-23 Thread Shafqat Ayaz
Please accept my apologies. Somehow my email address got spoofed and send this email out. I have taken corrective action and hopefully should have fixed the problem. thanks for your understanding Shafqat Ayaz    --- On Fri, 1/22/10, Shafqat Ayaz wrote: From: Shafqat Ayaz

Re: fields orderer in emails notifications - SOLVED

2009-12-07 Thread Remedy Maniac
these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod

Re: fields orderer in emails notifications - SOLVED

2009-12-07 Thread Remedy Maniac
emedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky : Hi, There are no way of sorting the fields in any version. You can add fi

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