discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, June 01, 2011 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: current users ITSM 7.0 / 7.1
No problem.
FYI - from my experience.
License reporting for a server group environment does not work and is
not
vices | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, June 01, 2011 9:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: current users ITSM 7.0 / 7.1
Ok... That was simple e
users ITSM 7.0 / 7.1
I've always just highlighted all rows and cut and paste into excel :)
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.OR
lf Of Martinez, Marcelo A
Sent: Wednesday, June 01, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: current users ITSM 7.0 / 7.1
Is there a way to export the list of users displayed on form "AR System
Administration: Manage User Licenses".
This table is populated from form "AR System Adm
Is there a way to export the list of users displayed on form "AR System
Administration: Manage User Licenses".
This table is populated from form "AR System Administration: License Review"..
but that form cannot be searched.
I'm trying to gather a list of users which have either fixed or floating
t; I am looking for a full description of the "Functional Role" called
> "Release Manager" for ITSM 7.0.
>
> The ITSM 7.0 Configuration Guide is telling very little about the
> "Release Manager", but I managed to find a BMC White Paper, which
> gives a lit
Hello ARS-LIST,
I am looking for a full description of the "Functional Role" called
"Release Manager" for ITSM 7.0.
The ITSM 7.0 Configuration Guide is telling very little about the
"Release Manager", but I managed to find a BMC White Paper, which
gives a little m
Migrating the NTE:Notifier Log was not entirely successful. It would appear
that in ITSM 7.0 it had an unlimited length field, Email Message Body
(100827) that was 0 length, that in 7.6 is limited to a length of 3,964.
Therefore, rrrchive failed to bring over 654 of my 577,462 records. I
st System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 18, 2010 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0
**
I did not know that the URL pointed to the NTE:Notifier. I was asked to
disable
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, March 18, 2010 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0
**
Marcelo - the escalation is on NTE:Notifier not NTE:Notifier Log.
If you use
@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0
**
I must have that escalation disabled or missing... as I have over
500,000 records in the NTE:Notifier Log since. In fact, if I perform an
unqualified search, I get an error message after about 1 minute stating
"ARERR [8936] Compre
h 18, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0
**
I know there is an escalation on NTE:Notifier that will delete records 21 days
after creation.
When you go to Incident/Change/...'s Audit Log and click on the Notification
tab that table is displayin
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, March 18, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Taking out the garbage in ITSM 7.0
**
I know there is an escalation on NTE:Notifier that will delete records 21 days
after creat
ystem discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, March 18, 2010 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Taking out the garbage in ITSM 7.0
**
While migrating data at the table level from an ARS 7.1 - ITSM 7.0
system (cloned from current productio
While migrating data at the table level from an ARS 7.1 - ITSM 7.0 system
(cloned from current production) to an ARS 7.5 - ITSM 7.6 system I have noticed
a fair amount of malingering data in the NTE subsystem, with transaction dates
between 10/28/2008 and 2/25/2010 (when I took the snapshot of
ST.ORG
Subject: Re: ITSM 7.0 Reporting - Time Taken To Repair
Basil,
I have not found any built in formulas in BMC Analytics but do not
despair I found a webpage where a Crystal Developer documented some
formulas that will help you calculate this. I created some Crystal XI
reports formulas from
t)
[mailto:arsl...@arslist.org] On Behalf Of Webster, Basil
Sent: Wednesday, September 23, 2009 8:46 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 Reporting - Time Taken To Repair
**
Hi All,
We are running ITSM 7.0 and have not been able to find how to run a
report which reflects the time it
Hi All,
We are running ITSM 7.0 and have not been able to find how to run a
report which reflects the time it has taken for a ticket to be resolved.
Basically from assigned to resolved, taking business hours and holidays
into consideration.
We run all our reports out of Business Objects
I got the documents guys !!! Thanks everybody for your help. Arslist is the
BEST.
Thanks
Shweta
--- On Mon, 3/9/09, Shafqat Ayaz wrote:
From: Shafqat Ayaz
Subject: Re: ITSM 7.0 documents
To: arslist@ARSLIST.ORG
Date: Monday, March 9, 2009, 1:11 AM
Shweta
do you require any particular
I got the documents guys !!! Thanks everybody for your help. Arslist is the
BEST.
Thanks
Shweta
--- On Mon, 3/9/09, Shafqat Ayaz wrote:
From: Shafqat Ayaz
Subject: Re: ITSM 7.0 documents
To: arslist@ARSLIST.ORG
Date: Monday, March 9, 2009, 1:11 AM
Shweta
do you require any particular
Shweta
do you require any particular document or all of them?
shafqaqt
--- On Sun, 3/8/09, shweta kumar wrote:
> From: shweta kumar
> Subject: ITSM 7.0 documents
> To: arslist@ARSLIST.ORG
> Date: Sunday, March 8, 2009, 12:02 AM
> Guys
>
> Can somebody share ITSM 7.0
Guys
Can somebody share ITSM 7.0 documents with me? I just lost my access to bmc
suport website. Any help would be appreciated.
Thanks
Shweta
___
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Platinum
June 05, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Business Hours for ITSM 7.0 Assignment
Is Business Hours configured for a Support group taken into account for Group
Assignments?
Suppose for Group1 I have configured the Monday timings as 9:00 AM to 6:00
PM.
Will a ticket created at 8:00 PM on M
PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 - Problem With Problem Management Assignment
Hi All,
Has anyone else run into an issue where they are unable to assign a problem
manager to a problem investigation without turning on the assignment engine
for the problem management module?
For examp
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of William Chen
Sent: Thursday, June 05, 2008 2:45 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 - Problem With Problem Management Assignment
Hi All,
Has anyone else run into an issue where they are unable to assi
Hi All,
Has anyone else run into an issue where they are unable to assign a problem
manager to a problem investigation without turning on the assignment engine
for the problem management module?
For example,
I have the following mappings in the Assignment Configuration for Problem
Management
Ev
/Business-Hours-for-ITSM-7.0-Assignment-tp17669368p17669368.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
___
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Platinum Sponsor
can't type a login and hit enter and have it auto-populate everything in the
same way Change Assignee does.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of William Chen
Sent: Tuesday, June 03, 2008 12:43
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of William Chen
Sent: Tuesday, June 03, 2008 1:43 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0+ - Inconsistent Menu Data
Hi everyone,
Has anyone else run into this issue where the menu fields in the out of the
Hi everyone,
Has anyone else run into this issue where the menu fields in the out of the
box ITSM modules are showing inconsistent data?
For example in our Change Management (7.03) module we're seeing different
data when selecting the Support Organization menu and Support Group Name
menu in the A
s".
Now I have Global Override ability :-)
Thanks for your comments!
Ty
-- Forwarded message --
From: Roger Justice <[EMAIL PROTECTED]>
Date: Mar 19, 2008 4:33 PM
Subject: Re: Question: Approval by Mistake - Change ITSM 7.0
To: arslist@arslist.org
** No, you can pr
IL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 19 Mar 2008 3:57 pm
> Subject: Question: Approval by Mistake - Change ITSM 7.0
>
> One of my users asked me a question - "What happens if I add an
> Approver
> "John Smith" and I accidently select the wrong
val by Mistake - Change ITSM 7.0
One of my users asked me a question - "What happens if I add an
Approver "John Smith" and I accidently select the wrong person, can I
remove this Approver".
This is a good question -
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 19, 2008 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Question: Approval by Mistake - Change ITSM 7.0
One of my users asked me a question - "What happens if I add an Approver
One of my users asked me a question - "What happens if I add an
Approver "John Smith" and I accidently select the wrong person, can I
remove this Approver".
This is a good question - is this possible?
Thanks!!!
___
U
] On Behalf Of T. Dee
Sent: Thursday, March 06, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
Peter - is it OK to create another record in the Approval Process
Configuration?
Thanks.
On 3/5/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
&g
chnical Services & Applications Management
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re
ystem discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
>
> Are you talking about the "Approval Process Configuration&
ESPN MIT Technical Services & Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 05, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Status
estion: Change Statuses - ITSM 7.0 (patch 6)
Are you talking about the "Approval Process Configuration"? I tried
to create a new record, but got a SQL error.
On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** If you want to skip steps as you suggested you will have to h
meet the criteria you want to use that
> allows the Change to go from RFC to Scheduled on self approval.
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 5 Mar 2008 7:51 am
> Subject: Re: Question: Change Status
G
Sent: Wed, 5 Mar 2008 7:51 am
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
I have the Approvals for certain Change Types setup, however, don't
have any Approvals for the Change Types that do not require approval.
Do you still have to setup Approvals for Change Types that do
t; ** You will need to set up aan approval process that will allow this to
> occur with a qualification such as Timing = no impact.
>
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tue, 4 Mar 2008 5:08 pm
> Subje
You will need to set up aan approval process that will allow this to occur with
a qualification such as Timing = no impact.
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 4 Mar 2008 5:08 pm
Subject: Question: Change Statuses - ITSM 7.0 (p
I am have setup certain "Change Types" to require Approvals - this
works fine. I have setup other "Change Types" NOT to require
Approvals - this works fine.
The problem I am having is that for "Change Types" that do NOT require
Approvals are force to go through every Status.
The system will not
Thanks! Appreciate the help.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002
arch 03, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM with Task Templates (Patch
9002)
**
Chris,
Thanks.
The first time I installed it I used
quot;Hotfix"
is supposed to be and if there is something crucial missing from 9002.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7
: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM with Task Templates (Patch 9002)
Anyone know if this same problems exists for IM 7.03?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 12:06 PM
To
Anyone know if this same problems exists for IM 7.03?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Monday, March 03, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 7/IM with Task
Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, March 03, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7
The Read Me for ITSM 7.0.x Patch 7 contains the following note:
Do not install BMC Remedy Incident Management Patch 007 (Patch 007) if you
are
running an English language version of the Task Template Add-On (Patch 9002)
until the
BMC Remedy Task Template Add-On hotfix is available.
A
http://itsm.unt.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Thursday, February 14, 2008 11:59 AM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7.0.xx Patch 007
>
> Anyone else notice th
Anyone else notice that it looks like the release of Patch 007 for
Change, Incident, and Problem is imminent? They have added it to the
patch download web, but the ftp directory is not active yet. It figures
- I just locked my OOTB code on the pre-production server to include
patch 9002 (the red-
on list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of anil RAI
Sent: Wednesday, February 06, 2008 11:34 PM
To: arslist@ARSLIST.ORG
Subject: Regarding Task in ITSM 7.0 Change Management
**
Hi All,
I am facing an error in Task of ITSM 7.0 of Change Management.
The issue, with the triggeri
Hi All,
I am facing an error in Task of ITSM 7.0 of Change Management.
The issue, with the triggering of Task group in some changes is not taking
place.
Description of error is
This task (or group) must be activated (from the parent) before it can be
changed to the
ist)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Monday, January 14, 2008 12:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Defect ITSM 7.0 - Notifications
>
> Here is the defect number from Remedy for this:
>
> Issue is now associated with defect .
>
&
t; >
> > $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time
> > Allocated (hours)$ 3
> >
> > $Scheduled Start Date$ is my date/time field where I want to take this
> > value and add it to $Time Allocated (hours)$ and 3 is the amount of
> >
know.
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> >
>
> --
>
_
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
--
View this m
nd 3 is the amount of
> units (hours) that I want to add.
>
> Any ideas?
>
> Thanks!!!
>
>
> On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote:
>> I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business
>> Time Segment'
>>
&g
mand
>
> Application-Bus-Time2-Add
>
> ...that takes these parameters (described in "config" guide, but not in
> "workflow objects" guide)...
>
> "" "" "" " amount>" "" ""
>
>
>
> T. De
t;
form.
(2)
If you want to use the Business Time 2.0 commands with "Business Time
Segment" form, use this command
Application-Bus-Time2-Add
...that takes these parameters (described in "config" guide, but not in
"workflow objects" guide)...
"" ""
art Date$ is my date/time field where I want to take this
value and add it to $Time Allocated (hours)$ and 3 is the amount of
units (hours) that I want to add.
Any ideas?
Thanks!!!
On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote:
> I'm using ITSM 7.0 and I put my hours / holidays, etc
I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business
Time Segment'
What are you using?
On 1/11/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
> Hi T. Dee,
>
> I was interested in your application's workflow...
>
> My company, ha
In ITSM 7.0 there is no 'Business Time Holidays' or 'Business Time
Workdays' - there is:
'Business Time Segment'
I have two records create in here - one called 'BusinessHours' and one
called 'BusinessHolidays'.
The "Level" in here for
For those of you using ITSM 7 you will notice two missing fields in
the Notification "HPD-INC-AssigneeSLAResolutionEscalation" from
SYS:Notification Messages
The two fields that don't show up are 'Priority' and 'Status'.
I have logged this with Remedy and we have modified the Filters that
cause t
That's the one I'm using with ITSM 7.0 - someone made a reference to
'application-Bus-Time-Add2' or something so check the Workflow
documentation to determine which one is right for you but I haven't run
into any problems.
Mike Pugh
Software Engineer
AMERICAN SYST
Thanks Harry!
Is it 'Application-Bus-Time-Add' for ITSM 7.0?
On 1/11/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
> Use the Application-Bus-Time-Add process to create your new date.
>
> To do so you will need to add records into the Business Hours / Holidays
> forms
didn't mean to have you want to read this sentence a few times. You can
> safely ignore it. :)
>
>
> T. Dee-2 wrote:
>>
>> I'm using ITSM 7.0 suite - I want to take a date/time field and add it
>> to a number (integer field) to determine my new date/time based on
ery old pure
holiday/workday based calculations...if this makes sense to you. Sorry, I
didn't mean to have you want to read this sentence a few times. You can
safely ignore it. :)
T. Dee-2 wrote:
>
> I'm using ITSM 7.0 suite - I want to take a date/time field and add it
> to a num
41 2107-5736 - HSBC Outsourcing
-
Confiabilidade, Inovação e Qualidade em T.I.
De: Action Request System discussion list(ARSList) em nome de T. Dee
Enviada: sex 11/1/2008 17:17
Para: arslist@ARSLIST.ORG
Assunto: Question: ITSM 7.0 - B
M
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Business Hours
I'm using ITSM 7.0 suite - I want to take a date/time field and add it
to a number (integer field) to determine my new date/time based on
business hours / holidays.
For example - hours are monday to friday 9am to 5pm (c
Read up on business time and the run process commands for business time.
Axton
On Jan 11, 2008 2:17 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> I'm using ITSM 7.0 suite - I want to take a date/time field and add it
> to a number (integer field) to determine my new date/time ba
I'm using ITSM 7.0 suite - I want to take a date/time field and add it
to a number (integer field) to determine my new date/time based on
business hours / holidays.
For example - hours are monday to friday 9am to 5pm (closed on
weekends and holidays)
Date: 01/14/08
Added 72 (hours) - mak
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ITSM 7.0 Phantom Approval Emails
>
>
>
> ** Could be alternate new sig notifications. Turn on and look at the
> approval logs, it will tell you how it is finding them.
>
> Axton Grams
>
> On Jan 4, 2008 8:24 AM, Pier
AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Phantom Approval Emails
** Could be alternate new sig notifications. Turn on and look at the
approval logs, it will tell you how it is finding them.
Axton Grams
On Jan 4, 2008 8:24 AM, Pierson, Shawn < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTE
Could be alternate new sig notifications. Turn on and look at the approval
logs, it will tell you how it is finding them.
Axton Grams
On Jan 4, 2008 8:24 AM, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
> **
>
> Good morning all,
>
> After installing Patch 6 of ITSM 7, we started getting some stra
Good morning all,
After installing Patch 6 of ITSM 7, we started getting some strange
emails coming out of the system. For example, if we have a Change
Request that has two Approvers, they get notified, as do a handful of
other people that are not related to the Change Request in any way.
There a
m discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, January 02, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Auto Assignment
**
Has anyone added a new field to the Auto Assignment Form?
If so would you mind sharing w
Has anyone added a new field to the Auto Assignment Form?
If so would you mind sharing what was involved?
Thanks.
___
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would not want to
> close 50 Incidents individually.
>
>
>
>
> On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
> >
> > ** I think it will only close all the related incidents in ITSM 7.0 if
> > the relationship of the other incidents are "Duplica
AIL PROTECTED]> wrote:
>
> ** I think it will only close all the related incidents in ITSM 7.0 if the
> relationship of the other incidents are "Duplicates Of" the ticket that you
> are closing.
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services
wrote:
>
> ** I think it will only close all the related incidents in ITSM 7.0 if the
> relationship of the other incidents are "Duplicates Of" the ticket that you
> are closing.
>
> Thanks
> Peter Lammey
> ESPN MIT Technical
TECTED] On Behalf Of T. Dee
Sent: Tuesday, December 18, 2007 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Relationships
**
Correct me if I am wrong, but I thought that when you related an Incident to
another Incident or multiple Incidents that when you closed the Incident it
would
I think it will only close all the related incidents in ITSM 7.0 if the
relationship of the other incidents are "Duplicates Of" the ticket that
you are closing.
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
Correct me if I am wrong, but I thought that when you related an Incident to
another Incident or multiple Incidents that when you closed the Incident it
would close ALL other related Incidents?
Thanks.
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Awesome, thank you Kelly :)
- Original Message
From: Kelly Deaver <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, 18 December, 2007 1:34:42 AM
Subject: Re: Question: ITSM 7.0 - Permissions and Roles
Rosemay,
You can find it on the BMC Developer Network. You must first
--- Original Message
> Subject: Re: Question: ITSM 7.0 - Permissions and Roles
> From: Rosemary OConnor <[EMAIL PROTECTED]>
> Date: Sun, December 16, 2007 8:01 pm
> To: arslist@ARSLIST.ORG
>
> A permissions and roles calculator? Archive search and Google have revea
A permissions and roles calculator? Archive search and Google have revealed
nothing...where can I find it?
- Original Message
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Saturday, 15 December, 2007 6:28:05 AM
Subject: Question: ITSM 7.0 - Permissions and
Does anyone know if there is a more detailed explaination of the Permissions
and Roles in ITSM 7.0?
I have read BMC Remedy IT Service Management 7.0 - Configuration Guide
(Chapter 5 Permissions and Roles) - page 101 - 118). This is OK for
something high level, but is there something more
ied to add a new field it did
> not work. I tried the modification about a year ago.
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 12 Dec 2007 12:03 pm
> Subject: Question: ITSM 7.0 - Overview Console
>
It takes some time to understand the logic behind the overview
console, but when thats done its quite cool stuff you can do with it.
We created our own overview: reading from Change, Task, homwgrown
Helpdesk, and two other applications.
If you want to add fields, be sure that the fields are common
t: Wed, 12 Dec 2007 12:03 pm
Subject: Question: ITSM 7.0 - Overview Console
**
I'm interested if anyone has customized / changed the Overview Console.
?
I want to add some fields from Incident to this table.
Thanks!
?
?
__20060125___This posting was submitted with HT
I'm interested if anyone has customized / changed the Overview Console.
I want to add some fields from Incident to this table.
Thanks!
___
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RS ticket.
>
> Gordon M. Frank
> DISA\Version FNS
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, December 06, 2007 9:17 AM
> To: arslist@ARSLIST.ORG
> Su
t; > templates.
> >
> > Remember to not submit it directly to HPD:HelpDesk - use that Interface
> > Create form, which will create the Incident.
> >
> > Rick
> >
> > On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote:
> > >
> > > ** I wa
gt; Rick
>
> On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > ** I was wondering if anyone has setup Remedy to create Incidents in
> > ITSM 7.0 using email?
> >
> > Thanks!
> >
> >
> > __20060125___This posting was su
much thought for the non-techie folks that use it.
Michael
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, December 06, 2007 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.
ssion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
(UNCLASSIFIED)
**
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do
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