Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

On 8 Aug 2012 at 21:55, Scot Parsons wrote: > This might be an option; although they don't officially support Safari. They > say Safari users report good results. Might be worth testing. > > http://www.spiceworks.com/free-help-desk-software/ FWIW I use SpiceWorks ... probably not as effectivel

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? BTW - don't know if it makes any difference to you, but RT does have a book published on it - it's referenced on the page at http://bestpractical.com, the home of RT. Of c

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

st 08, 2012 8:37 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? BTW - don't know if it makes any difference to you, but RT does have a book published on it - it's referenced on the page at http://bestpractical.com, the

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

es > Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ > capability ? > > On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff wrote: >> Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? > > The two big ones in this space are Request Tracker >

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

Thanks Ben -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Wednesday, August 08, 2012 2:05 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff wrote: > O

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

On Tue, Aug 7, 2012 at 3:38 PM, Erik Goldoff wrote: > Open Source/Free Helpdesk Software with > Knowledgebase/FAQ capability ? The two big ones in this space are Request Tracker (http://bestpractical.com/rt/) and OTRS (http://www.otrs.com/). The later is used by the Wikipedia people

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

Goldoff wrote: > >> Doesn’t look to be Open Source/Free tho’ L >> >> ** ** >> >> *From:* David Lum [mailto:david@nwea.org] >> *Sent:* Tuesday, August 07, 2012 4:50 PM >> *To:* NT System Admin Issues >> *Subject:* RE: Open

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

4:50 PM > *To:* NT System Admin Issues > *Subject:* RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ > capability ? > > ** ** > > Sysaid works if it’s a small shop. > > ** ** > > Dave > > ** ** > > *From:* Erik Goldoff [mailto:egold.

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

Doesn't look to be Open Source/Free tho' L From: David Lum [mailto:david@nwea.org] Sent: Tuesday, August 07, 2012 4:50 PM To: NT System Admin Issues Subject: RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? Sysaid works if it's a small

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

Thanks ! From: David Lum [mailto:david@nwea.org] Sent: Tuesday, August 07, 2012 4:50 PM To: NT System Admin Issues Subject: RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? Sysaid works if it's a small shop. Dave From: Erik Goldoff [mailto:

RE: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

Sysaid works if it's a small shop. Dave From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, August 07, 2012 12:54 PM To: NT System Admin Issues Subject: Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? thanks On Tue, Aug 7, 2012 at 3:47 PM, Shawn Ev

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

> desk > > system for an online learning project they're about to launch. The > launch > > is small, about 20 students but will grow by January to a full offering. > > She's seen a proposal by zendesk.com, but wondering if any of you knew > of > > an O

Re: Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ?

; is small, about 20 students but will grow by January to a full offering. > She's seen a proposal by zendesk.com, but wondering if any of you knew of > an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? > They'll have both Mac and Windows clients, and the

Re: Helpdesk software

On 25 May 2011 at 10:22, James Rankin wrote: > I seem to remember SpiceWorks has a helpdesk side to it It does, and it's free (ad-supported, but AdBlock Plus can be configured to block the ads ;-)) ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~

RE: Helpdesk software

phone 044 658 3311 Polyphone __ __ www.erdw.ethz.ch<http://www.erdw.ethz.ch/> __ From: Mark Robinson [mailto:mark.robin...@cips.org] Sent: Wednesday, May 25, 2011 11:18 AM To: NT System Admin Issues Subject: Helpdesk software

Re: Helpdesk software

How about OTRS, it's free. <http://otrs.org/> Haven't used it myself. On Wed, May 25, 2011 at 9:18 AM, Mark Robinson wrote: > Hi all, > > > > I am currently going through a make v buy exercise on incident logging / > helpdesk software to ascertain whi

Re: Helpdesk software

t; ASB (Professional Bio) > >> >>> Harnessing the Advantages of Technology for the SMB market... > >> >>> > >> >>> > >> >>> > >> >>> > >> >>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff >

Re: Helpdesk software

; >> >>> >> >>> >> >>> ASB (Professional Bio) >> >>> Harnessing the Advantages of Technology for the SMB market... >> >>> >> >>> >> >>> >> >>> >> >>> On Wed, May 25, 2011 at 10:1

Re: Helpdesk software

t;>> > >>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff > wrote: > >>>> > >>>> Free is my favorite price, if the product does what I want: > >>>> > >>>> http://www.bestpratical.com/rt > >>>> > >>>

Re: Helpdesk software

te price, if the product does what I want: >> >> >> >> http://www.bestpratical.com/rt >> >> >> >> Kurt >> >> >> >> On Wed, May 25, 2011 at 02:18, Mark Robinson >> >> wrote: >> >> > Hi all, >> >> &g

Re: Helpdesk software

te: >>>> >>>> Free is my favorite price, if the product does what I want: >>>> >>>> http://www.bestpratical.com/rt >>>> >>>> Kurt >>>> >>>> On Wed, May 25, 2011 at 02:18, Mark Robinson >>>>

Re: Helpdesk software

t; >> > >> http://www.bestpratical.com/rt > >> > >> Kurt > >> > >> On Wed, May 25, 2011 at 02:18, Mark Robinson > >> wrote: > >> > Hi all, > >> > > >> > > >> > > >> > I am currently

Re: Helpdesk software

gt; On Wed, May 25, 2011 at 02:18, Mark Robinson > >> wrote: > >> > Hi all, > >> > > >> > > >> > > >> > I am currently going through a make v buy exercise on incident logging > / > >> > helpdesk software to ascert

Re: Helpdesk software

May 25, 2011 at 2:18 AM, Mark Robinson > wrote: >> >> Hi all, >> >> >> >> I am currently going through a make v buy exercise on incident logging / >> helpdesk software to ascertain which will be the most cost-effective. >> >> >> >> Are th

Re: Helpdesk software

y 25, 2011 at 10:19 AM, Kurt Buff wrote: >> >> Free is my favorite price, if the product does what I want: >> >> http://www.bestpratical.com/rt >> >> Kurt >> >> On Wed, May 25, 2011 at 02:18, Mark Robinson >> wrote: >> > Hi all, >> &

RE: Helpdesk software

min Issues Subject: Re: Helpdesk software Does it still like to put undeletable icons on user's desktops? I'll be honest, it was something my predecessor liked, but as with most things with him, I believe it was poorly implemented. I just stayed away from it, and eventually yanked it out en

RE: Helpdesk software

Which one did you yank out, SysAid or RT? From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Wednesday, May 25, 2011 9:46 AM To: NT System Admin Issues Subject: Re: Helpdesk software Does it still like to put undeletable icons on user's desktops? I'll be honest, it was so

RE: Helpdesk software

: Wednesday, May 25, 2011 9:35 AM To: NT System Admin Issues Subject: RE: Helpdesk software SCSM is coming along nicely. From: Jacob [mailto:ja...@excaliburfilms.com] Sent: Wednesday, May 25, 2011 10:16 AM To: NT System Admin Issues Subject: RE: Helpdesk software We have implemented Configuratin

RE: Helpdesk software

[mailto:mark.robin...@cips.org] Sent: Wednesday, May 25, 2011 2:25 AM To: NT System Admin Issues Subject: RE: Helpdesk software Thanks James. I have used Spiceworks before and wasn’t massively impressed with the Helpdesk side of things although the rest of it was pretty good. Luckily we are a non

Re: Helpdesk software

ncident logging / > helpdesk software to ascertain which will be the most cost-effective. > > > > Are there any recommendations for a *cheap* helpdesk solution that will > enable users to log calls via a web browser interface, will allow > assignation of calls to various different resour

Re: Helpdesk software

>>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff wrote: >>> >>>> Free is my favorite price, if the product does what I want: >>>> >>>> http://www.bestpratical.com/rt >>>> >>>> Kurt >>>> >>>> >&g

Re: Helpdesk software

pratical.com/rt >>> >>> Kurt >>> >>> >>> On Wed, May 25, 2011 at 02:18, Mark Robinson >>> wrote: >>> > Hi all, >>> > >>> > >>> > >>> > I am currently going through a make v buy exer

Re: Helpdesk software

t;> > Hi all, >> > >> > >> > >> > I am currently going through a make v buy exercise on incident logging / >> > helpdesk software to ascertain which will be the most cost-effective. >> > >> > >> > >> > Are there

RE: Helpdesk software

SCSM is coming along nicely. From: Jacob [mailto:ja...@excaliburfilms.com] Sent: Wednesday, May 25, 2011 10:16 AM To: NT System Admin Issues Subject: RE: Helpdesk software We have implemented Configuratin Manager and Operation Manager.. love to implement Service Manager in the future. But

Re: Helpdesk software

> > http://www.bestpratical.com/rt > > Kurt > > On Wed, May 25, 2011 at 02:18, Mark Robinson > wrote: > > Hi all, > > > > > > > > I am currently going through a make v buy exercise on incident logging / > > helpdesk software to ascertain wh

RE: Helpdesk software

: NT System Admin Issues Subject: Re: Helpdesk software Free is my favorite price, if the product does what I want: http://www.bestpratical.com/rt Kurt On Wed, May 25, 2011 at 02:18, Mark Robinson wrote: > Hi all, > > > > I am currently going through a make v buy exercise on i

Re: Helpdesk software

Free is my favorite price, if the product does what I want: http://www.bestpratical.com/rt Kurt On Wed, May 25, 2011 at 02:18, Mark Robinson wrote: > Hi all, > > > > I am currently going through a make v buy exercise on incident logging / > helpdesk software to ascertain whic

Re: Helpdesk software

se, the System Center Suite > by far it number one. > > > > *From:* Mark Robinson [mailto:mark.robin...@cips.org] > *Sent:* Wednesday, May 25, 2011 2:25 AM > > *To:* NT System Admin Issues > *Subject:* RE: Helpdesk software > > > > Thanks James. I have used Spicew

RE: Helpdesk software

...@cips.org] Sent: Wednesday, May 25, 2011 2:25 AM To: NT System Admin Issues Subject: RE: Helpdesk software Thanks James. I have used Spiceworks before and wasn't massively impressed with the Helpdesk side of things although the rest of it was pretty good. Luckily we are a non-profit chari

RE: Helpdesk software

o: NT System Admin Issues Subject: RE: Helpdesk software Oh, and you can get a 30 day trial and convert it to live no problem. From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org] Sent: Wednesday, May 25, 2011 8:18 AM To: NT System Admin Issues Subject: RE: Helpdesk software Sysaid

RE: Helpdesk software

. Smith [mailto:mich...@smithcons.com] Sent: Wednesday, May 25, 2011 8:56 AM To: NT System Admin Issues Subject: RE: Helpdesk software Did you evaluate this against System Center Service Manager? (I just requested a quote from Ilient - it looks slick.) Regards, Michael B. Smith Consultant and Exchange

RE: Helpdesk software

:18 AM To: NT System Admin Issues Subject: RE: Helpdesk software Sysaid http://www.ilient.com/ We just got done testing a bunch of them, and this one blew them all away. Implementation has been a dream. The company is awesome to work with too, got a question...just hit their live chat and you get

RE: Helpdesk software

Oh, and you can get a 30 day trial and convert it to live no problem. From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org] Sent: Wednesday, May 25, 2011 8:18 AM To: NT System Admin Issues Subject: RE: Helpdesk software Sysaid http://www.ilient.com/ We just got done testing a bunch of them

RE: Helpdesk software

[mailto:mark.robin...@cips.org] Sent: Wednesday, May 25, 2011 5:18 AM To: NT System Admin Issues Subject: Helpdesk software Hi all, I am currently going through a make v buy exercise on incident logging / helpdesk software to ascertain which will be the most cost-effective. Are there any

RE: Helpdesk software

Thanks Tobie I will add t to the list for review! From: Tobie Fysh [mailto:tobie.f...@freebridge.org.uk] Sent: 25 May 2011 10:59 To: NT System Admin Issues Subject: RE: Helpdesk software http://www.manageengine.com/help-desk-software.html We have 6 technicians and over 10k calls in it

RE: Helpdesk software

http://www.manageengine.com/help-desk-software.html We have 6 technicians and over 10k calls in it for the last 4 years Tobie From: Mark Robinson [mailto:mark.robin...@cips.org] Sent: 25 May 2011 10:18 To: NT System Admin Issues Subject: Helpdesk software Hi all, I am currently going through

RE: Helpdesk software

From: James Rankin [mailto:kz2...@googlemail.com] Sent: 25 May 2011 10:22 To: NT System Admin Issues Subject: Re: Helpdesk software I swear by Microsoft's SCSM offering.but it won't be cheap, unless you are a non-profit / charitable organisation and SCSM comes under their discount r

Re: Helpdesk software

> > I am currently going through a make v buy exercise on incident logging / > helpdesk software to ascertain which will be the most cost-effective. > > > > Are there any recommendations for a *cheap* helpdesk solution that will > enable users to log calls via a web browser i

Re: Helpdesk Software?

I'm currently a light-weight Web+Center user, but I really like the SysAid interface and functionality. Just more comprehensive than we need at this time. Roger Wright ___ When it's GOOD there ain't nothin' like it, and when it's BAD there ain't nothin' like it! On Sat, Sep 11, 2010 at 12:3

Re: Helpdesk Software?

Haven't read the other responses to this yet, but check into BMC. That's what we use, currently, and it's a pretty powerful offering. >>> Paul Hutchings 9/11/2010 9:39 AM >>> The software that our Help Desk use is reaching EOL and the vendor has quoted crazy money to upgrade to the latest and g

RE: Helpdesk Software?

om: Angus Scott-Fleming [mailto:angu...@geoapps.com] Sent: Saturday, September 11, 2010 6:55 PM To: NT System Admin Issues Subject: Re: Helpdesk Software? On 11 Sep 2010 at 17:39, Paul Hutchings wrote: > The software that our Help Desk use is reaching EOL and the vendor has >

Re: Helpdesk Software?

We use Help Star here. Does everything you asked for. There is also a purchasing module which is also very handy as it helps me track my IT purchases. Dell KBOX does it similarly as well. We use a KBOX for PC management. It comes with a Help Desk module an we are testing that as well. >>>

RE: Helpdesk Software?

: NT System Admin Issues Subject: Helpdesk Software? The software that our Help Desk use is reaching EOL and the vendor has quoted crazy money to upgrade to the latest and greatest, so I've been asked to take a look at what's about, and there's a lot about hence I'd appreciat

Re: Helpdesk Software?

On 11 Sep 2010 at 17:39, Paul Hutchings wrote: > The software that our Help Desk use is reaching EOL and the vendor has > quoted crazy money to upgrade to the latest and greatest, so I´ve been asked > to take a look at what´s about, and there´s a lot about hence I´d appreciate > any personal reco

RE: Helpdesk Software?

, September 11, 2010 11:39 AM To: NT System Admin Issues Subject: Helpdesk Software? The software that our Help Desk use is reaching EOL and the vendor has quoted crazy money to upgrade to the latest and greatest, so I've been asked to take a look at what's about, and there's a lot

Helpdesk Software?

The software that our Help Desk use is reaching EOL and the vendor has quoted crazy money to upgrade to the latest and greatest, so I've been asked to take a look at what's about, and there's a lot about hence I'd appreciate any personal recommendations. Our list of requirements is pretty simpl

RE: Helpdesk software

your search! From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Monday, June 21, 2010 9:42 AM To: NT System Admin Issues Subject: RE: Helpdesk software Do they have the capability of servicing multiple outside clients/customers with SLA's catered to each one separately? Jay Dale I.T. Ma

RE: Helpdesk software

From: Jay Dale To: "NT System Admin Issues" Date: 21/06/2010 14:42 Subject: RE: Helpdesk software Do they have the capability of servicing multiple outside clients/customers with SLA?s catered to each one separately? Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Em

RE: Helpdesk software

8 AM To: NT System Admin Issues Subject: RE: Helpdesk software Kace recently restructured their licensing, the license is now for all modules rather than per individual module. Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: tony.pat...@quinn-insurance.

RE: Helpdesk software

n Issues" Date: 21/06/2010 13:51 Subject: RE: Helpdesk software We are moving to the KBox help desk solution. It comes with the KBox desktop/server management solution, but I think you can by that module stand-alone. It seems pretty flexible, and Kace uses the same module

RE: Helpdesk software

st of the software I tried either uses one SLA for multiple clients, or multiple SLA's for one client. Anyone have any recommendations? Thanks, Jay From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 2:23 PM To: NT System Admin Issues Subject: Helpdesk software

RE: Helpdesk software

what you are looking for unless something major has changed with the latest version. Greg From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Sunday, June 20, 2010 9:16 PM To: NT System Admin Issues Subject: RE: Helpdesk software I sent this back in April, and we're still looking. I am now lo

RE: Helpdesk software

sage. Most of the software I tried either uses one SLA for multiple clients, or multiple SLA's for one client. Anyone have any recommendations? Thanks, Jay From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 2:23 PM To: NT System Admin Issues Subject: Helpdesk sof

RE: Helpdesk software

I really like Spiceworks. Plus the price is right. Sent from my BlackBerry via NotifyLink [Message delivered by NotifyLink] --Original Message-- From: Jay Dale Sent: Thu, April 15, 2010 2:24 PM To: "NT System Admin Issues" Subject: Helpdesk software Hey all, I

Re: Helpdesk software

For a managed solution we like http://www.zendesk.com/ -Anders On Thu, Apr 15, 2010 at 9:23 PM, Jay Dale wrote: > Hey all, > > > > I’m looking for some kind of helpdesk software we can utilize not only for > our internal ticket tracking and submittal, but also for customers o

RE: Helpdesk software

ril 15, 2010 9:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I've

RE: Helpdesk software

+1 for Trackit From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 12:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal

Re: Helpdesk software

Not sure what your budget is, but Web+Center from www.inet-sciences.com has a very cost-effect solution. Die dulci fruere! Roger Wright ___ On Thu, Apr 15, 2010 at 3:23 PM, Jay Dale wrote: > Hey all, > > > > I’m looking for some kind of helpdesk software we can utilize not

Re: Helpdesk software

http://www.bestpractical.com/rt On Thu, Apr 15, 2010 at 12:23, Jay Dale wrote: > Hey all, > > > > I’m looking for some kind of helpdesk software we can utilize not only for > our internal ticket tracking and submittal, but also for customers of ours > to submit via email or

RE: Helpdesk software

jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 3:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via

Helpdesk software

Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I've noticed a couple like ManageEngine, Numara Track-IT, and InverseFlow.

RE: Helpdesk software

e-mail and destroy all copies of the original message immediately. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Monday, September 21, 2009 3:32 AM To: NT System Admin Issues Subject: Helpdesk software Anyone got any experience with this product - http://www.sitehelpdesk.com/

Helpdesk software

Anyone got any experience with this product - http://www.sitehelpdesk.com/ ? We are currently trying to look for an alternative to our outdated helpdesk software and would be interested to know what people recommend. I've worked with a lot of different flavours down the years and can'

RE: Helpdesk software

Kayako supportsuite -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: 08 February 2008 19:17 To: NT System Admin Issues Subject: Re: Helpdesk software Lots. One that I've been looking at lately is Request Tracker, from Best Practical. FOSS, and very nice. On

RE: Helpdesk software

:59 PM To: NT System Admin Issues Subject: Re: Helpdesk software Web+Center I think is what I am looking for. Anybody using it? - Original Message - From: HYPERLINK "mailto:[EMAIL PROTECTED]"James Kerr To: HYPERLINK "mailto:ntsysadmin@lyris.sunbelt-software.com&quo

Re: Helpdesk software

"David W. McSpadden" <[EMAIL PROTECTED]> wrote on 02/08/2008 01:51:12 PM: > I have a list somewhere but cannot find it. > I am currently using Liberium's Helpdesk but thought that there > was some other free Helpdesk softwares we talk about from time to time. Here's one: http://otrs.org/ There

Re: Helpdesk software

Lots. One that I've been looking at lately is Request Tracker, from Best Practical. FOSS, and very nice. On Feb 8, 2008 10:51 AM, David W. McSpadden <[EMAIL PROTECTED]> wrote: > > > > I have a list somewhere but cannot find it. > I am currently using Liberium's Helpdesk but thought that there wa

RE: Helpdesk software

ubject: RE: Helpdesk software Spiceworks is cool. (Free) I have only loaded to demo it. Not using it myself. Bob Fronk From: David W. McSpadden [mailto:[EMAIL PROTECTED] Sent: Friday, February 08, 2008 1:51 PM To: NT System Admin Issues Subject: Helpdesk software I h

RE: Helpdesk software

I am/was for quite sometime. _ From: David W. McSpadden [mailto:[EMAIL PROTECTED] Sent: Friday, February 08, 2008 1:59 PM To: NT System Admin Issues Subject: Re: Helpdesk software Web+Center I think is what I am looking for. Anybody using it? - Original Message

Re: Helpdesk software

Web+Center I think is what I am looking for. Anybody using it? - Original Message - From: James Kerr To: NT System Admin Issues Sent: Friday, February 08, 2008 1:54 PM Subject: Re: Helpdesk software Spiceworks, Web+Center. - Original Message - From

Re: Helpdesk software

Spiceworks, Web+Center. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Friday, February 08, 2008 1:51 PM Subject: Helpdesk software I have a list somewhere but cannot find it. I am currently using Liberium's Helpdesk but thought

RE: Helpdesk software

Spiceworks is cool. (Free) I have only loaded to demo it. Not using it myself. Bob Fronk From: David W. McSpadden [mailto:[EMAIL PROTECTED] Sent: Friday, February 08, 2008 1:51 PM To: NT System Admin Issues Subject: Helpdesk software I have a list somewhere but cannot

Helpdesk software

I have a list somewhere but cannot find it. I am currently using Liberium's Helpdesk but thought that there was some other free Helpdesk softwares we talk about from time to time. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~

RE: Helpdesk Software

t even use the web interface, which I thought was pretty silly considering how much it costs. From: Tom Miller [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 1:29 PM To: NT System Admin Issues Subject: Re: Helpdesk Software We use Help Star here.

RE: Helpdesk Software

: Helpdesk Software Request Tracker, by Best Practical. GPL, very well respected. On Jan 11, 2008 8:03 AM, Kevan Dickinson <[EMAIL PROTECTED]> wrote: > > > > Hi > > I have been asked to look into upgrading our .helpdesk Software. > > We need to support about 250 users i

Re: Helpdesk Software

TECTED]> wrote: > > > > Hi > > I have been asked to look into upgrading our .helpdesk Software. > > We need to support about 250 users in the UK and 50 or so in other > countries. > > Our current system was written in-house and is based around logging calls in >

Re: Helpdesk Software

Request Tracker, by Best Practical. GPL, very well respected. On Jan 11, 2008 8:03 AM, Kevan Dickinson <[EMAIL PROTECTED]> wrote: > > > > Hi > > I have been asked to look into upgrading our .helpdesk Software. > > We need to support about 250 users in the UK and

Re: Helpdesk Software

03 AM >>> Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 50 or so in other countries. Our current system was written in-house and is based around logging calls in access. We would like the users to be able to init

RE: Helpdesk Software

criptlogic remains pretty autonomous - which is a good thing. From: Tim Vander Kooi [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 11:08 AM To: NT System Admin Issues Subject: RE: Helpdesk Software ScriptLogic has a new helpdesk package out named BridgeTrak. I haven't used it

RE: Helpdesk Software

Admin Issues Subject: Helpdesk Software Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 50 or so in other countries. Our current system was written in-house and is based around logging calls in access. We

RE: Helpdesk Software

Joe Heaton From: Kevan Dickinson [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 8:04 AM To: NT System Admin Issues Subject: Helpdesk Software Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 5

RE: Helpdesk Software

Kevan Dickinson [mailto:[EMAIL PROTECTED] Sent: Friday, January 11, 2008 10:04 AM To: NT System Admin Issues Subject: Helpdesk Software Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 50 or so in other countries.

Re: Helpdesk Software

anagement, Knowledge-base, Helpdesk functions, etc > etc. > > > > Z > > > -- > > *From:* Kevan Dickinson [mailto:[EMAIL PROTECTED] > *Sent:* Friday, January 11, 2008 11:04 AM > > *To:* NT System Admin Issues > *Subject:* Helpdesk

Helpdesk Software

Hi I have been asked to look into upgrading our .helpdesk Software. We need to support about 250 users in the UK and 50 or so in other countries. Our current system was written in-house and is based around logging calls in access. We would like the users to be able to initiate calls by