I try to edit the table field and open the properties to
the "table properties" tab I just get a blank "Not applicable" tab.
This also happens if I copy the control and try to create a new one.
Was this a limitation in the 6.3 app? You can't change anything on the
fo
Sure, but not with the inherent built-in save/modify functionality that
exists in regular forms.
Assuming you have the correct permissions set up in the database you can
write workflow to do this all via SQL actions. So essentially you
create a view form to display the data and buttons/dialog w
I am notoriously hard to shop for because I don't get too hung up on
things I want - and if I really NEED it I usually have already bought
it.
So one year my family asked what I wanted and I said chickens as a joke.
Guess what? My sister bought me some live chickens - or rather, bought
them on m
. Mid-tier server is on a separate OS - also windows 2003.
3. No - it is not business objects, but Crystal 10 - not sure the what
server, windows box it is on.
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Wed 10/12/2008
Search for previous posts by me on this topic :)
Quick questions:
1.) What is your ARS box OS?
2.) Is your mid-tier server remote? And what is it's OS?
3.) Do you have a BOXI/CE box? Is it on Windows? And what version of BOXI/CE?
William Rentfrow
Principal Consultant, StrataCom
[
I had extreme troubles with the java plugin and commented it out. After that I
had no issues.
That was using ARS 7.1 patch 001 on Solaris with SLM 7.1 (no patch).
We did NOT have the collector module installed - I believe you do need it for
the collector module.
William Rentfrow
Principal
I believe you can also dual-home your workstations with two NICs with each one
facing the separate networks. I've had a couple of customers tell me they are
doing this but I have not done it personally.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
nge report criteria or switching an indexed
search (eg, 'Entry ID' = "ISS001") to a like search (eg 'Entry ID' LIKE
"%ISS0000001") to force a non-indexed search?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 70
What is your database? And is it remote or local?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rudolf Schwarzkopf
Sent: Saturday, December 06, 2008 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier issue (Help!)
*
You have to do it on the database server as well - and they need to
match. I believe the file is init.ora but your DBA will know.
You might also want to put your servers in development cache mode if you
are not in production yet.
From: Action Request System dis
I've also seen a similar problem when using a load balancer and the
mid-tier. This only happens if the load balancer is not configured
correctly. Does it show the proper UID for the user in the bottom of
the browser?
From: Action Request System discussion list(A
.
This makes no sense to me and I can't find anything similar in the logs
- anyone else ever run into this?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
___
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Email me off list with your questions.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Myers
Sent: Tuesday, October 28
ent for a case management system. It makes the IT department
look bad when "I don't know" is a common answer to when a specific bug
will be fixed.
So - could I fix this? Sure - it's pretty easy really. But I don't
know what else would break...and I'd be vi
hey can't exactly go check other than through trial and
error.
What do YOU do with this sort of problem?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
___
UNSUBSCRIBE or a
lly 8 seconds to do so. I can't imagine
anyone with health issues even making it halfway across.
As a general rule people are as friendly as you are wherever you go.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
____
Fro
ly to walk in (unlike the VAST majority of
suburbs in the US and many of the major cities).
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTE
ve ever
visited - and the most scenic.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver
Sent: Monday, October 13, 2008 10:42 P
Agreed on all counts.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, October 10, 2008 3:14 PM
To
bugs with this as well. I'd
take it to BMC engineering.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kemes, Lisa
Se
The single worst rate I have ever seen was after the tech bubble burst
in late 2001 or so - it was $35/hr all inclusive.
I hope we're not headed that direction againif so I may take up
breadmaking or some other "tangible products" career :)
William Rentfrow
Principal Consul
I agree on Josh's knowledge, etc - I have talked/emailed him a few times
myself. I certainly wasn't trying to give him a hard time - just
commenting on the market in general...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Origin
Not even - $55 inclusive? That's $2200/week.
My travel expenses for this week alone are about $3200. Granted that's
a bit expensive...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
From: Action Request System
This is a good road to start down...I'll have to give it a try and see
if the overhead on the server justifies it for this one ST.
I don't know how much volume there is for this particular issue.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-
ne by Monday
might be a minor miracle.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, October 08, 2008 6:
s hours
that are 9-5. This still doesn't really address the issue though
because they want up to 4PM on any given day to fulfill requests that
came in after 4:00PM the previous day and requests for the current day
that came in prior to 4pm.
William Rentfrow
Principal Consultant, StrataCom I
Just to clarify - BMC support thinks the installer is trying to install
the collector based off of our log files. Since we've re-run this
process multiple times I can say authoritatively we are NOT doing that.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306
do NOT get the weird error message. And everything
installs correctly.
On both boxes the user running the install has correct administrative
permissions, etc.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
same timeout?
I have tried this on multiple platforms - windows + SQL Server, Solaris
+ Oracle, etc. It never works.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
___
UNSUBSCRI
Just for kicks we tried exporting from another machine and it is fine -
it's probably some local admin tool install issue.
Theoretically I am on vacation.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: A
xport to a file - you can open up the DEF file and check and they will
all be there. However, the Admin tool just hangs in it's "white" screen
looking like it is still waiting for something to complete. THere's no
processor activity and no apparent SQL activity.
Anyone run int
I do not know of any alternatives except custom builds.
What are your concerns with the SLM module? I have worked with it and I'm
pretty familiar with it's strengths and limitations.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 70
be related.
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oscar Herrera
Sent: Thursday, October 02, 2008 3:32 PM
To: arslist@ARSLIST.O
At the same time this happens the websphere logs indicate the following:
ERROR (90): Cannot establish a network connection to the AR System
server: Connection timed out
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
I'm confused because we are not hitting peak usage or anything
at these times (which are random) and there's no consistency to it.
Thoughts?
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
7
r you. You also have the change the ar.conf file.
2.) Make sure your db cursor-sharing is set and matches the configuration you
have in your ar.conf cursor-sharing. Search the list here for that term and
you'll find plenty of information.
William Rentfrow
Principal Consultant, Strata
I got the answer back from BMC - this was fixed in Patch 003 of IM. So it
actually was a bug - it's just fixed already.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discu
hyle Networks,
New Jersey.
- Original Message
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 10, 2008 9:24:14 AM
Subject: Incident Management bug worth noting
**
If you are using IM 7.03 (and I presume all of the versions) there is a
bug
Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management bug worth noting
**
Weird.
I've checked it on two different installs of the system and it
was
SPN MIT Technical Services & Applications Management
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, September 10, 2008 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Inci
ed") AND ( 'Last Resolved Date' < ($TIMESTAMP$ -
1296000)).
On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
**
If you are using IM 7.03 (and I presume all of the versions)
there is a bug/inefficiency worth fixing that I
ot;Closed" to
"Closed".
So every day when this runs it is updating 70, HPD:Help Desk records
and creating an additional 70,000 Audit records.
The fix is easy of course - you just add the Status to the qualification
like this:
'Last Resolved Date' < ($TIMESTAMP$ - 12
The IRS website has the answer to your original question...but there's
more you should be aware of. As an independent there are some issues
with being correctly classified as a contractor vs.. an employee.
The rules for this are pretty clearly laid out on the IRS website. They
are well laid out
Do you mean W2 or contract-W2? The rules are different.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roberts, Chas
Sent: Monday, September 08, 2008 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: W-2 vs. 1099
**
W-
Dumb question - why are you modifying their record in the User form?
I agree this is likely a caching issue.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList
Not sure about doing it that way - but I've been in multiple situations
where there's a load balancer which effectively did the same thing using
multiple MT servers.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser
hat app install would overwrite it.
Good catch.
--- William Rentfrow <[EMAIL PROTECTED]>
wrote:
> I'd like to add that if your Oracle server is separate from your AR
> server you absolutely need to change the CLOB storage option to in-row
> or else there are severe performa
s - it will probably help others at some
time.
Re: Lesson Three. Could you elaborate on the apps "helping" you by
changing the DB CLOB settings? This is disturbing.
Rick
On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
**
This on
idents/day through this system with several hundred
users.
Voila. Problem fixed.
Mustenjoy..weekend.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
__
I'd like to add that if your Oracle server is separate from your AR
server you absolutely need to change the CLOB storage option to in-row
or else there are severe performance penalties that are a royal pain in
the neck to troubleshoot.
BMC has a white paper with instructions and an Oracle stored
am, I have seen some problem occur, even in 7.1, if currencies
aren't defined in any way. I would make sure that you at least have
default currencies defined.
Rick
On Thu, Aug 14, 2008 at 8:54 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
Here's a snippet of what
Axton
Sent: Thursday, August 14, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
Are there currency fields on the form that the user is opening?
Axton Grams
On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> Here&#x
ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
Can you post an entry from the api logs for one of the calls?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> **
> I have been troubleshooting an unrelated problem. In 40 minutes of
>
Wednesday, August 13, 2008 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleCurrencySetRatios X a zillion
Can you elaborate on this?
"we are having performance problems"
Anything specific? Any examples?
Axton Grams
On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow
<[
Currency Ratios actually been defined on the system?
Janie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 12:31 PM
To: arslist@ARSLIST.ORG
Subject
Tata Consultancy Services Ltd.
work: +1-908-655-4090
cell: +1-848-391-8178
On behalf of:
Information Technology Services
1003, Route 202N, Raritan, NJ, 08869
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wedne
tless.
Anyone know how to slow this down to something more like once an hour
per user? It's overkill X a zillion right now.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
Roger
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, August 12, 2008 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
I think you're right.
On Tue, Aug 12, 2008 at 9:30 AM, William Rentfr
202N, Raritan, NJ, 08869
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, August 13, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when opening the server information with user tool
7.1 pat
I've experienced this with a total of 5 servers now. As mentioned below a
server restart is mandatory.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSLis
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
I think you're right.
On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
**
Anyone know what escalation? There's no escalation based directly off
of that table so I suspect it's on
2, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Major index problem
**
William, if memory serves, the records in that form get flagged for
deletion after the Incident is created, and an Escalation deletes them.
Rick
On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow
<[EMAIL PROT
eing cleared out on
the client between creations of incidents.
4.) There appear to be old/extra records in "HPD:CFG Ticket Num
Generator" from the past two days. There are no entries prior to Monday
Does anyone know how the form "HPD:CFG Ticket Num Generator" works in
ter
it.
Keep mind I usually work in environments that are locked down with
limited access to direct sql, etc - but I still find it funny.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System
umerous stories where we lost money on sub-contracting
situations but the real point is this: There is risk for the middle-men.
And often they do provide a service both parties need. We have been on
both sides of that - good and bad - and you can usually very quickly
tell what kind of outfit you a
funny.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Hugo Ruesga
Sent: Thu 8/7/2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: user_cache question
*
egration.
One of my users in question who can not save has a # of 38 in her
BADPWDTOTAL field in user_cache...
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
___
UNSUBS
MT timeouts are set to 60 minutes.
All of the Business Objects timeouts are 20 minutes.
Workstation "keep alive" browser timeouts are 10 minutes - same as on IIS.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 70
permissions for the user that starts the web server..
Joe
- Original Message
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities
**
Is anyone else using BOXI or CE to print r
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Unfortunately the users with the problem are in St. Louis and the guy
with the direct access
r) Level 3 Rated Company
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
That is wh
ee if that resolves it?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Okay, we just eliminated this as a
reference blank
password" must be checked.
Let know.
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
>
xpect. Clearly something is just
giving up - but I have no idea what.
Anyone have any ideas?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
___
UNSUBSCRIBE or access ARSl
ve them connect directly to a specific web server...that
should eliminate the load balancer fairly easily if you have that
capability.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 0
blank
password" must be checked.
Let know.
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Mon
I'd vote for "Submitting the most obscure questions in the last year" but then
I'd look like I was nominating myself.
I have run into more weird stuff on my current engagement than the last 5 years
combined.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECT
could be wrong about that.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Darrell
Reading
Sent: Tue 8/5/2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject:
Tauf Chowdhury | Forest Laboratories, Inc.
> Sr. Analyst
> Office: 631.858.7765
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
> Sent: Monday, August 04, 2008 2:37 PM
> To: ar
in the log files.
Leonard
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Guest users are not allowed. Th
r
licenses, do the users have application write license configured
properly?
Also what version of ARS and Midtier you are on though you say the ITSM
version is 7.0.3?
Thanks,
Mohan
--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> From: William Rentfrow <[EMAIL PRO
d see what you get.. also turn on your LDAP
logging to verify if the user is being authenticated as he should..
Cheers
Joe
- Original Message ----
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 3:35:06 PM
Subject: Re: "You do not hav
ng the cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST
onfigured on the mid tier? Is it storing the cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> Also, did I mention it works in t
Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: M
nd see what happens. Login as Admin, and refresh
the cache.
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
-Original Message-
From: Action Request System discussion lis
ou do not have write license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write licen
PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
S
te license" woes
Are you using any form of AREA plugin?
Mark
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes
**
I ha
MAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: "You do not have write li
tter if you add or delete the user, its the license that is
invalid at that point.
Joe
- Original Message ----
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 1:06:24 PM
Subject: Re: "You do not have write license" woes
**
N
-j
Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell - 561-665-1363
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sen
not doing something stupid.
BMC Support has been unable to assist in this issue - it's been going on
for months. Has anyone else run into this? I don't even know how to
troubleshoot what is going on really since all of the app/workflow/api
stuff seems to be correct.
William
4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal reports in client = broken
Make sure that the report server AND port are listed in the user's AR
User Preference form record. We had a similar issue and this fixed it.
-Original Message-
From: William Rentfrow <[EMAIL PROTECTE
blank screens before.
Rick
On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
**
I can not get crystal reports to run in the client - this is
quite mysterious.
They used to work - this is AR 7.1 patch 001 with matching
clients.
d I'm getting no where.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
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I have to agree on this - don't do it.
A while back we had a customer with AR 4.x clients connecting to a 6.x
server - a few workstations got missed in an upgrade. One API call had
changed on the backend. Whenever a user did a certain specific search
the entire server went down immediately.
__
If you have the CMDB you also have a license for the Atrium Integration Engine.
There are connectors for this for both SQL and Oracle and they can connect to
remote databases to pull data as you suggest.
You may need to purchase the connector - I do not recall.
William Rentfrow
Principal
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