___
Get a FREE DemoBase! Send your contact information to knowledgebro...@kbi.com,
tell us what version of Remedy Knowledge Management you are using and we'll
send you a new KBI/Remedy DemoBase. It's that simple. The DemoBase is ready for
immediate use with Remedy, MyIT and/o
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt
Sent: Friday, October 31, 2014 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Search
**
Yes I'm running in a server group, so is there special configuration to handle
FTS?
Sent from Samsung m
Sent: Friday, October 31, 2014 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Search
**
Yes I'm running in a server group, so is there special configuration to handle
FTS?
Sent from Samsung mobile
Tauf Chowdhury mailto:taufc...@gmail.com>> wrote:
**
Ahh that is
t Published? If so, then
it probably hasn't been indexed yet by your FTS engine. Are you running FTS
indexing?
On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt
mailto:mahmoud.mahdy-moha...@vodafone.com>>
wrote:
**
Dears,
I created a lot of knowledge articles and
30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt
>> wrote:
>> **
>> Dears,
>>
>>
>>
>> I created a lot of knowledge articles and try to use “Knowledge Management
>> Search” either simple nor advanced search return value, I tried all op
asn't been indexed yet by your FTS engine. Are you running FTS
indexing?
On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt
mailto:mahmoud.mahdy-moha...@vodafone.com>>
wrote:
**
Dears,
I created a lot of knowledge articles and try to use “Knowledge Management
Sear
; **
>
> Dears,
>
>
>
> I created a lot of knowledge articles and try to use “Knowledge Management
> Search” either simple nor advanced search return value, I tried all options.
>
> Note:- I’m using version 7.6.04 SP4
>
>
>
> *Thanks,*
>
> *Best Regard
Dears,
I created a lot of knowledge articles and try to use "Knowledge Management
Search" either simple nor advanced search return value, I tried all options.
Note:- I'm using version 7.6.04 SP4
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automa
on Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Monday, June 23, 2014 5:13 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Knowledge Management
>
> **
> Sandra,
> KM searches are exclusively done via the FTS engin
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, June 23, 2014 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management
**
Sandra,
KM searches are exclusively done via the FTS engi
; the full text search indexing and
searching.
Sent from my iPhone
> On Jun 23, 2014, at 3:18 PM, "Hennigan, Sandra"
> wrote:
>
> **
> ARS 8.1
> ITSM 8.1
> Oracle db
> Mid-Tier 8.1.01 SP1
>
> BMC Knowledge Management is configured for use. Articles
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Monday, June 23, 2014 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management
ARS 8.1
ITSM 8.1
Oracle db
Mid-Tier 8.1.01 SP1
BMC Knowledge Management is
ARS 8.1
ITSM 8.1
Oracle db
Mid-Tier 8.1.01 SP1
BMC Knowledge Management is configured for use. Articles can be created, saved,
reviewed and published. The visibility has been set. We can view the articles
in the KM Console table.
What we cannot do is to Search Knowledge Management - not
ction Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: 21 February 2014 17:37
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management Licenses
Thank you Carl, Roger, Joe.
So we concur: no license for end users to browse.
I don't fully
Thank you Carl, Roger, Joe.
So we concur: no license for end users to browse.
I don't fully understand the "paper license" concept.
Are you saying yes, license is needed to manage articles, but the mechanics of
the license is that you don't add the license like others, but pay based on how
m
ftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: 19 February 2014 19:40
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge Management Licenses
Hi listers,
Can somebody give me a quick take on
There was a cost for SRM and RKM licenses it was calculated on the total
anticipated user. It is purchased in bulk 500 as an example and not used
anywhere in ITSM.
-Original Message-
From: Joe D'Souza
To: arslist
Sent: Wed, Feb 19, 2014 4:04 pm
Subject: Re: Remedy Know
was a need for specific license type for doing that.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: Wednesday, February 19, 2014 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge
Hi listers,
Can somebody give me a quick take on how user licenses are handled in RKM
(7.6.0.4)?
To author/administer articles I am guessing a person needs ARS+KM license, and
there are fixed and floating kinds?
What if I want to make the articles available to end users, just for browsing?
An
@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January 17, 2013 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management 7.6.4 license?
You're mixing sales bundles with technical licenses.
The Knowledge Management Specialist user bundle contained the entitlement to
perfor
You're mixing sales bundles with technical licenses.
The Knowledge Management Specialist user bundle contained the entitlement to
perform RKM administrator and analysis on RKM 7.5 and earlier. It had a
pre-requisite of owning the Service Management Specialist license user bundle
David
Thanks. I guess my confusion is the old version of RKM and the current one. I
saw that we own 7 of something called a knowledge management specialist
floating add on license.
So I am trying to understand what licenses (other then AR or ITSM) are needed
for the 5 different roles that use
ST.ORG
Subject: Knowledge Management 7.6.4 license?
Good morning, afternoon and evening all,
I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came
with the module.
Also am I correct that it is a paper license and if so how can one keep track
of the usage?
As always take c
Good morning, afternoon and evening all,
I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came
with the module.
Also am I correct that it is a paper license and if so how can one keep track
of the usage?
As always take care and thanks,
Howard
Sent from one of Howard'
T.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, 26 September 2012 9:10 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Knowledge Management Search results
Hi,
this is based on permissions.
If no RKM permissions are assigned, then the user will only see "Published"
articles. RKM Viewe
ct: 7.6.04 Knowledge Management Search results
Hi,
got a customer request whereby when they perform a Knowledge Search within
Knowledge Management they wish to exclude from the returned results all
articles that are retired. Not sure where to start looking, certainly can't
find anything
Hi,
got a customer request whereby when they perform a Knowledge Search within
Knowledge Management they wish to exclude from the returned results all
articles that are retired. Not sure where to start looking, certainly can't
find anything in the advanced search criteria they coul
ledge Management Application
Hi Everyone -
Has anyone ever upgraded apache 5.5 to apache 6.0 on their Remedy Management
server. I have a windows server that only runs the Remedy Knowledge
Management application. Due to a security risk, we need to upgrade apache.
I cannot find any documentation on if I
Hi Everyone -
Has anyone ever upgraded apache 5.5 to apache 6.0 on their Remedy
Management server. I have a windows server that only runs the Remedy
Knowledge Management application. Due to a security risk, we need to
upgrade apache. I cannot find any documentation on if I have to
backup any
@ARSLIST.ORG
Subject: Re: Knowledge Management
** I don't think you have many options there but that error could be
coming from some other form or maybe you have duplicate doc ID's
somewhere.
On Sat, Jan 28, 2012 at 10:27 AM, Venkat Arcot
wrote:
**
Tauf,
Is there an opt
ehalf Of *Tauf Chowdhury
> *Sent:* Saturday, January 28, 2012 9:22 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Knowledge Management
>
>
> ** **
>
> ** You shouldn't have to delete the articles. The conversion tool will
> overwrite/add to the existing
Chowdhury
Sent: Saturday, January 28, 2012 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management
** You shouldn't have to delete the articles. The conversion tool will
overwrite/add to the existing entry within AR. There is a field on the
article manager form which holds the D
start logging the conversion tool. This can be done from the Admin
Console>custom>Knowledge Management section. You can then go into the log
and see specifically what action is triggering the failure for that
specific article.
BMC support should be able to help with this as well. It may be be
the articles
ERROR: File \\arserverq\BMC Software\BMC Remedy Knowledge
Management\data\kms_data\versions\110.xml.20100510_000 / Status
KMSPublish / Type HowTo_Template - Set data to KAM for file
\\arserverq\BMC Software\BMC Remedy Knowledge
Management\data\kms_data\versions\110.xml.20100510_000
eep us updated.
-Tauf
On Sat, Jan 28, 2012 at 9:50 AM, Venkat Arcot
wrote:
> **
>
> Hello Listeners,
>
> ** **
>
> Need help on Knowledge Management. We imported knowledge articles from 7.5
> to 7.6.04 sp2 using the conversion utility but bulk of the articles failed
I am wondering if anyone has managed to set up (or even considered) a federated
knowledge management system using RKM?
My thought is to facilitate knowledge sharing between multiple companies (or in
our case, universities) by connecting our individual RKM installs via DSO, or
by setting up a
10/11, Pierson, Shawn wrote:
From: Pierson, Shawn
Subject: Re: Knowledge Management Install
To: arslist@ARSLIST.ORG
Date: Monday, January 10, 2011, 8:10 AM
**
I would suggest putting it on a different server entirely
because we ran into some API issues trying to install it on the
: Monday, January 10, 2011 10:08 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
Ø RKM has literally nothing to do with Remedy aside from some minor
integrations, so it won’t be like dealing with another Remedy app.
While
ry 10, 2011 07:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
I would suggest putting it on a different server entirely because we ran into
some API issues trying to install it on the same server as the Mid Tier. It
looks like you are using your application server, s
Hi Shawn & Tauf,
Thank you for your comments and insight.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, January 10, 2011 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management Install
**
Wh
things in the config file for RKM.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, January 10, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management
bject: Re: Knowledge Management Install
I would suggest putting it on a different server entirely because we ran
into some API issues trying to install it on the same server as the Mid
Tier. It looks like you are using your application server, so you may
not have conflicting versions of Tomcat
product.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Friday, January 07, 2011 3:18 PM
To: arslist@ARSLIST.ORG
Subj
Hi All & TGIF,
I am planning on installing Knowledge Management 7.1 and am looking for any
helpful hints, or issues that I might encounter. Currently I am running ARS 6.3
patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan
is not to use the web interface, just
user
- the included search engine license activates FTS for all users on the system
and enables use of the RKM application once RKM is licensed. RKM (Remedy
Knowledge Management) is still licensed on a per user basis, so capacity
against RKM must be purchased separately.
-David J. Easter
Sr
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hunter, Justin
Sent: Wednesday, December 15, 2010 5:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management for Remedy
**
Unless they have changed the model recently, the KMR
f of Kelly Gatewood [kgatew...@itprophets.com
> ]
> *Sent:* Tuesday, December 14, 2010 10:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Knowledge Management for Remedy
>
> **
>
> Does anyone know how user licensing work for Knowledge Management for
> Remedy 7.6.03? Do the floa
of Kelly Gatewood [kgatew...@itprophets.com]
Sent: Tuesday, December 14, 2010 10:00 PM
To: arslist@ARSLIST.ORG
Subject: Knowledge Management for Remedy
**
Does anyone know how user licensing work for Knowledge Management for Remedy
7.6.03? Do the floating and fixed KMR user licenses also come
Does anyone know how user licensing work for Knowledge Management for Remedy
7.6.03? Do the floating and fixed KMR user licenses also come with a AR
license?
Thanks
Kelly Gatewood
___
UNSUBSCRIBE or access ARSlist
For those of you who have asked questions regarding Knowledge Management
here is a sneak peak into two of the topics we will cover on the subject at
the WWRUG10 Conference just two short months away. Dan has extended the
discount pricing until the end of the week for those of you who haven&#
Good afternoon,
Does anyone have a list of variables that you can put in the URL of RKM for
performing searches?
I'm trying to take a URL like this:
http://rkmserver/rkm/search.jsp?user=Self+Help&ID_EQueryTerms=remedy&locale=&CTI=&ID_Published=on&ID_Draft=off&ID_General=off
And change it so th
Dear collagues,
i have one more issue with the Knowledge Management (specially with
the Hummingbird SearchServer). When i am trying to index Cyrillic
symbols, it is not indexing them right, and i can not perform search
requests (they are returning zero results). Do somebody know how to
set the
ar system applications\BMC Remedy Knowledge
> Management\data\kms_conf\Resource
>
> and then add the KmsL10n_en.properties file you can modify it and it will
> show in rkm webpage. I stopped tomcat and did this, restarted tomcat and
> the changes I made to the page worked.
>
>
If you create a resource folder under the:
ar system applications\BMC Remedy Knowledge
Management\data\kms_conf\Resource
and then add the KmsL10n_en.properties file you can modify it and it will
show in rkm webpage. I stopped tomcat and did this, restarted tomcat and
the changes I made to the
)
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Wednesday, May 26, 2010 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customizing BMC Remedy Knowledge Management 7.5
**
In patch 3 of 7.2 the ability to localize/customize any label in RKM was
introduced. See the patch file readme
vanov
Subject: Re: Customizing BMC Remedy Knowledge Management 7.5
To: arslist@ARSLIST.ORG
Date: Wednesday, May 26, 2010, 6:54 AM
Hi Michael,
thanks a lot for your reply. That is really pity... I found the
following facts as well:
1. Only customizable are the templates.
2. The Thesaurus function
mizable.
>
> Michael
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pivanov
> Sent: Wednesday, May 26, 2010 1:32 AM
> To: arsl...@arslist.org
> Subject: Customizing BMC Remedy Knowledge Managem
g] On Behalf Of pivanov
Sent: Wednesday, May 26, 2010 1:32 AM
To: arslist@ARSLIST.ORG
Subject: Customizing BMC Remedy Knowledge Management 7.5
Dear Colleagues,
i need to customize the BMC Remedy Knowledge Management 7.5. For that
reason, i must to change the Titles on the user interface (like Home,
S
Dear Colleagues,
i need to customize the BMC Remedy Knowledge Management 7.5. For that
reason, i must to change the Titles on the user interface (like Home,
Search, Browse, News Flashes and etc), but i can not find where RKM
store them. Can someone help me on that?
Cheers,
Plamen Ivanov
I recommend you consider a Knowledge Centered Support (KCS) approach to your
knowledge management implementation. This is the best practice methodology
when it comes to knowledge management and is widely adopted by large
organizations and proven successful.
With a solid process in place your
Classification: UNCLASSIFIED
Caveats: NONE
Thanks!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, December 02, 2009 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledge Management
, when to retire..
These are the things that come to me at the top of my mind..
Joe
From: "Drake, David P Mr CTR USA MEDCOM USAMITC"
To: arslist@ARSLIST.ORG
Sent: Wed, December 2, 2009 10:47:24 AM
Subject: Knowledge Management implementation (UN
Classification: UNCLASSIFIED
Caveats: NONE
Good morning all,
We're working on implementing Knowledge Management 7.5 in our
environment. Does anyone have a list of questions they used in their
own implementation when coming up with functional requirements. I know
there are any number of
2009 11:07:38 AM
Subject: Re: Remedy Knowledge Management application (U)
**
We have helped a lot of organizations implement RKM. Like Joe says it is a
fairly simple application. You just need a basic knowledge of XML to configure
it. We have also found that a best practices approach (KCS) to
)
[mailto:arsl...@arslist.org] On Behalf Of Alan Blake
Sent: Tuesday, March 03, 2009 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management application (U)
**
We have helped a lot of organizations implement RKM. Like Joe says it
is a fairly simple application. You just need a
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 03, 2009 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management application (U)
**
Sandra,
Insist on Carrie Rodrigues from BMC Remedy Support for stuff regarding
RKM.. She knows her stuff as she
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 03, 2009 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management application (U)
Sandra,
Insist on Carrie Rodrigues from BMC Remedy Support for stuff
sandra.hennigan@osd.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 03, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management application (U)
**
Sand
d.mil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, March 03, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management application (U)
**
Sandra,
The Remedy Knowledge Management Applic
Sandra,
The Remedy Knowledge Management Application is fairly independent of the AR
System application and can be installed as a standalone as well as use Remedy
for authentication.
You might have to tweak the integration piece to the Helpdesk application to
make it work for 5.5, but it
Hennigan, Sandra H CTR OSD-CIO
Sent: Tuesday, March 03, 2009 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge Management application (U)
UNCLASSIFIED
Our upgrade to v 7x project is more that six months to production.
We have been asked to fast-track the Remedy Knowledge Management
UNCLASSIFIED
Our upgrade to v 7x project is more that six months to production.
We have been asked to fast-track the Remedy Knowledge Management
application for our current installs.
Current production environment:
Windows server 2003
SQL 2000
ARS 6.3 patch 21
Help Desk 5.5
SLA 5
JAVA 2, SE
Meyer, Jennifer L
Sent: Tuesday, October 21, 2008 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
Have you installed your RKM database yet? If so, create a short
knowledgebase article using RKM, then go look at the .xml file it
creates. You need to
on Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Chowdhury, Tauf
Sent: Tuesday, October 21, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
So if I have a current system (say word documents that are stored on a web
on Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, October 21, 2008 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
**
So if I have a current system (say word documents that are stored on
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, October 21, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module
** All of the entries are XML documents that have entries in the KM
database to do
All of the entries are XML documents that have entries in the KM database to do
statistical reporting.
-Original Message-
From: Chowdhury, Tauf <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 21 Oct 2008 2:04 pm
Subject: ITSM 7.0.3 -Installing Knowledge Management
All,
Can someone provide best practices on how to import over an existing
external knowledge base into the Remedy KM module?
Can this be done by view forms into the legacy KB database or is it a
complete customization to parse data from the legacy KB to the KM
Module? Thanks.
Tauf Chowdhury
Have you created the keystore certificate for it?
Joe
- Original Message
From: Abdullah Baytops <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, October 6, 2008 3:34:52 PM
Subject: Re: SSL on Knowledge Management
**
I did and still dido…
V/R
Abdul Baytops
Direc
:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops
Sent: Monday, October 06, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSL on Knowledge Management
I did and still dido.
V/R
Abdul Baytops
Director of Business Operations
Digital Foundation Corporation
Web: <h
ervice Disabled Veteran Owned Small Business )
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Blake
Sent: Monday, October 06, 2008 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSL on Knowledge Management
**
I'm assuming your Knowledge
I'm assuming your Knowledge Management tool is "Remedy Knowledge
Management"?
Update your KMS_Config.xml with your ssl port.
Alan Blake
Knowlysis | Services Manager | Office: 801.224.0002 ext 105
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAI
Hello All
I have running Mid-tier (SSL ) and just added the Knowledge Management tool
to the list. The problem I am having is that my Knowledge Management
installation will not allow SSL even though the rest of the ITSM products
work at the moment with no problem. Can anyone provide some
Greetings!
Is anyone here familiar with KANA's knowledge management product(s)? Can
this knowledge base integrate with Remedy ITSM, and if so, how?
How does the integration (and for that matter, the product itself) compare
with Remedy Knowledge Management? (Not that I'm terribly fam
Hey - I wanted to see if anyone else saw this "functionality" with KM before I
submit it as a bug to BMC.
When I build a decision tree, then add a decision box and put a return mark in
the box then save all of the data of the decision boxes above it get copied
into my box.
I created 7 b
ject: Installing Knowledge Management
**
Hi all - I am in the process of building 2 brand new 7.x servers, a dev & QA
environments.
On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b
1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2
(wh
: "Pargeter, Christie :CO IS" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 10:41:02 AM
Subject: Re: Installing Knowledge Management
**
Thanks. when I try to go to the manager/html I am prompted but putting in
tomcat / tomcat didn't let me in. I have
7;t get to rkm.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Pierson, Shawn
Sent: Monday, August 25, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Knowledge Management
**
We ran into a similar problem. I do
lto:[EMAIL PROTECTED]
Behalf Of Pierson, Shawn
Sent: Monday, August 25, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Knowledge Management
**
We ran into a similar problem. I don't recall the precise resolution, but it
involved Tomcat settings. IIS also should not h
IL PROTECTED]
On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, August 22, 2008 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Installing Knowledge Management
**
Hi all - I am in the process of building 2 brand new 7.x servers, a dev & QA
environments.
On Dev I have installed: Window 2003, IIS
Hi all - I am in the process of building 2 brand new 7.x servers, a dev & QA
environments.
On Dev I have installed: Window 2003, IIS. Java 1.6.0_07, Active Perl 5.10.0 b
1003, ARS 7.1 p 4 (server, admin, user, approval). Then I installed KM 7.2
(which installed Tomcat 5.5 & HummingBird 5.4).
getting.
Hope that helps.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Smith, Ron
Sent: Thursday, May 08, 2008 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Installing Remedy Knowledge Management
HI all,
I want to install the Remedy
list@ARSLIST.ORG
Subject: Re: Installing Remedy Knowledge Management
So Kevin,
Is your RKM server a Web server as well? I thought that might be the
avenue I need to take, to add another Server. Or make my App Server a
Web Server.
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health & Services O
sage-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Thursday, May 08, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy Knowledge Management
We actually run our DB's remotely from the mid tier and from RKM. W
ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Thursday, May 08, 2008 10:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Installing Remedy Knowledge Management
>
> ** Weren't there some Java memory settings that needed to be set
> specificall
rsday, May 08, 2008 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy Knowledge Management
The only possible issue I see is that the database is on a separate
server.
To be honest, when I installed RKM, I don't recall seeing an option for
installing the RKM database on a remote
Of Eli Schilling
Sent: Thursday, May 08, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy Knowledge Management
**
Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my
dev mid-tier server when RKM 7.x was fresh out of the factory. I was
not able to make both
Schilling
Sent: Thursday, May 08, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy Knowledge Management
**
Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev
mid-tier server when RKM 7.x was fresh out of the factory. I was not able
to make both run
T.ORG
Subject: Re: Installing Remedy Knowledge Management
Ron,
I have a similar configuration. We have mid-tier and AR on the same
server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both
RKM and AR connect to a SQL cluster for their databases. With the right
JDBC version r
: Installing Remedy Knowledge Management
** Weren't there some Java memory settings that needed to be set
specifically for RKM, and didn't those at one time somewhat differ from
what Mid-Tier wanted? Maybe my memory's slipping, but I thought I
remembered something like that.
Also,
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