On Nov 24, 2009, at 9:45 PM, Weston Thompson wrote:
On the web front, I also dislike very much their use of red to
indicate the primary button in their booking flow. I have actually
abandoned bookings accidentally due to that more than one time.
Doesn't red
mean avoid??
No, red does not
On Nov 24, 2009, at 11:04 PM, Nick Gould wrote:
Fair points, Jared. Although in actual fact, in most states people
can be fired for any or no reason - that's called employment at
will. There would need to be a process, of course, to validate that
there was no discrimination in the
: www.catalystnyc.com
From: Jared Spool [jsp...@uie.com]
Sent: Wednesday, November 25, 2009 4:07 AM
To: Nick Gould
Cc: disc...@ixda.org
Subject: Re: [IxDA Discuss] Dustin Curtis, UX Design, and American Airlines
On Nov 24, 2009, at 11:04 PM, Nick Gould wrote:
Fair points
On Nov 25, 2009, at 2:38 PM, Nick Gould wrote:
Boy, we really need to be careful when using idioms around you,
Jared. Maybe instead of a usability guru, you should be an attorney,
or Fox News reporter.
Sorry. I grew up in a family of lawyers.
It's hard to get lawyer-think out of one's
You can the boy out of the lawyer, but you can't take the... oh, nevermind.
On Nov 25, 2009, at 9:51 AM, Jared Spool wrote:
It's hard to get lawyer-think out of one's system.
Cheers!
Todd Zaki Warfel
Principal Designer, Messagefirst
Author of Prototyping: a practitioner's guide
Hey, if Nick wants to continue with the delusion that I'm some sort of
usability guru, who am I to argue with him?
Jared
On Nov 25, 2009, at 4:40 PM, Paul Sherman wrote:
I was thinking (hoping?) that the epithet usability guru was going
to make Jared all apoplectic and rant-y.
:-)
-
On Nov 23, 2009, at 6:25 PM, Alan Wexelblat wrote:
Start here: http://dustincurtis.com/incompetence.html
It's a story about user experience and American Airlines, both in the
real world and their online presence. The main blog post links back
to Curtis' original complaint about AA's horrid
Actually one topic of interest from the whole AA thing comes to mind. How
to deal with the scenario of not owning the whole page. The AA employee
spoke of various groups running different corners of the site. How does
everyone deal with scenarios like that inside there company. Luckily I work
On Tue, Nov 24, 2009 at 4:47 AM, Jared Spool jsp...@uie.com wrote:
On Nov 23, 2009, at 6:25 PM, Alan Wexelblat wrote:
At heart it's a small story about fitting user experience into a (big)
corporate culture. Or not.
Really, it's a story about how an independent designer doesn't get the world
Indeed. If you want to design in a large corporation, you need to
master back office politics. Everyone has their own agenda and
thinks their own stuff is the most important and they will have all
their reasons to back it up.
A much more informative article would be one that shows the steps
I absolutely agree with Jared.
Part if not most of design is a diplomacy challenge. Solving a design
problem is relatively easy. Getting it executed is the real challenge.
The AA story plays into a myth about design as somehow living outside
of the context in which it is created, and this often
On Nov 24, 2009, at 9:25 AM, Alan Wexelblat wrote:
Your opinion is phrased in a haughty and dismissive manner. If you don't
care to participate in the discussion, there's the 'd' key on your keyboard,
OK?
Oh, the irony in that comment.
Cheers!
Todd Zaki Warfel
Principal Designer,
can we take it down notch. we don't want this to dissolve into a WWF
event.
~ will
Where you innovate, how you innovate,
and what you innovate are design problems
Will Evans | Director, Experience Design
tel:
Alan,
This was brought to the attention of the list once before, but didn't get a lot
of discussion. I recorded my own thoughts about it on my blog:
http://designaday.tumblr.com/post/235729815/incompetence
In summary, I made three observations, each directed at one of the parties
involved in
I think there is a constructive string worth pursuing here. Many many many
designers (ux, ixd, ai, whatever) operate within large organizations, and
many do it with a chip on their shoulder. And while counter productive, to
some extent, when no one in that organization is listening, who can blame
: Tuesday, November 24, 2009 7:06 AM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Dustin Curtis, UX Design, and American Airlines
Indeed. If you want to design in a large corporation, you need to
master back office politics. Everyone has their own agenda and
thinks their own stuff is the most
There's so much irony and contradiction in this email that, well, I'll just
address them below...
On Nov 24, 2009, at 9:25 AM, Alan Wexelblat wrote:
It's my opinion, as I said in the original message, that it's a story about
how UX fits into large corporate culture. And, yes, it's also the
On Tue, Nov 24, 2009 at 8:23 AM, mark schraad mschr...@gmail.com wrote:
I think there is a constructive string worth pursuing here. Many many many
designers (ux, ixd, ai, whatever) operate within large organizations, and
many do it with a chip on their shoulder.
True. You see this with
One of the most painful adjustments I see in designers (and myself as well)
is that when you move to a giant company and giant projects... change is
often slow and the impact of your work is smaller. When you get 25 people on
a design decision committee... the outcomes are often aggregate. While
I will try not to over-reply but since this comment seems to be
directed at me I'll put in one response...
On Tue, Nov 24, 2009 at 10:53 AM, Todd Zaki Warfel li...@zakiwarfel.com wrote:
On Nov 24, 2009, at 9:25 AM, Alan Wexelblat wrote:
It's my opinion, as I said in the original message, that
On Nov 24, 2009, at 12:32 PM, Alan Wexelblat wrote:
I don't understand what you're ranting about. If you're saying that Curtis
doesn't get it then we're in vehement agreement.
I'm saying that the majority of the UX community doesn't get this, which is
just a shame. It's one of the things
It's hard for an independent designer to get attention and showcase
his talents or design perspective. I give Dustin a lot of credit for
putting his work out there. And, at first, when the initial response
from the AA employee came in, it was a kind of exciting example of how
real, productive
why not moderators here take off objectionable comments or warn people over
here?
Best,
.Kr
https://flashactions.com
On Tue, Nov 24, 2009 at 11:02 PM, Alan Wexelblat awexelb...@gmail.comwrote:
I will try not to over-reply but since this comment seems to be
directed at me I'll put in one
On Nov 24, 2009, at 6:32 PM, Alan Wexelblat wrote:
[I said]
Or at least, some of us. If it's not important for you, and you
already
know it all, great. Mazal tov. But please don't piss on others'
conversations.
in response to Jared's move on comment, which I took as a statement
that the
On Nov 24, 2009, at 3:25 PM, Alan Wexelblat wrote:
Your opinion is phrased in a haughty and dismissive manner. If you
don't care to participate in the discussion, there's the 'd' key on
your keyboard, OK?
Good to know what that's for. However, I keep pressing it and all I
get is
On Nov 24, 2009, at 6:19 PM, mark schraad wrote:
One of the most painful adjustments I see in designers (and myself
as well)
is that when you move to a giant company and giant projects...
change is
often slow and the impact of your work is smaller. When you get 25
people on
a design
...@uie.com]
Sent: Tuesday, November 24, 2009 4:53 PM
To: Nick Gould
Cc: disc...@ixda.org
Subject: Re: [IxDA Discuss] Dustin Curtis, UX Design, and American Airlines
On Nov 24, 2009, at 9:57 AM, Nick Gould wrote:
Todd: The AA employee didn't post to a public forum, he sent an
email to Dustin
On Nov 24, 2009, at 9:57 AM, Nick Gould wrote:
Todd: The AA employee didn't post to a public forum, he sent an
email to Dustin and then foolishly allowed it to be published
anonymously. AA then searched its Exchange logs for the text in order
to identify and fire him.
To be fair, we haven't
On Nov 24, 2009, at 9:57 AM, Nick Gould wrote:
Todd: The AA employee didn't post to a public forum, he sent an email to
Dustin and then foolishly allowed it to be published anonymously. AA then
searched its Exchange logs for the text in order to identify and fire him.
Splitting hairs,
Todd, I don't think it's splitting hairs at all. You stated that Mr.
X posted publicly - when in actual fact he *thought* he was
remaining anonymous. These are two very different scenarios.
I think if you're going to accuse someone of being not too
bright. You should at least get your facts
If anything, this whole thing is an example of how Internet
democratizes sales and marketing such as airline homepages, and how
smaller companies have an opportunity they did not have 25 years ago,
when AA did those innovations, and when it took a lot more muscle to
reach people.
If I want to buy
I have had mostly *good* experiences flying AA. The extra leg room in
economy is always welcomed. As for the web part...
Curtis' redesign looks pretty at a glance, but I have been able to use the
AA web site *quite successfully*. Their busy home page has never been a
barrier to me. I just ignore
(apologies if this has been posted before - I didn't find it in the
list archives)
Start here: http://dustincurtis.com/incompetence.html
It's a story about user experience and American Airlines, both in the
real world and their online presence. The main blog post links back
to Curtis' original
Sorry Alan:
http://www.ixda.org/discuss.php?post=47237search=corporate
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=47591
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