That did the trick. Thanks for your help, Daniel, with this and the
other question.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Obee, Daniel
Sent: Tuesday, January 27, 2009 4:56 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue Responses
I've created two responses and associated them with my queue. Both of
them are blank. However, regardless of which response I choose when
Compose Answer (email), I always get text in the body of my response
like:
Dear username,
previous customer email info...
previous customer
it won't
display the locking status and/or owner unless you're zooming in. Could be
worth a feature request though.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 18:13
An: otrs mailing
Betreff: Re: [otrs] Queue view
: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view issueDate:
Thu, 27 Nov 2008 15:10:54 -0500
Hi, I have tired below setting,In Sysconfig-Ticket -
Core::Ticket-Ticket::ViewableLocks: I added one more condition 'lock', then
all the locked and unlocked tickets are shown in the queue. However
Hi, I've been a little bit confuse in Queue view. When a ticket is took by one
agent, other agent, even admin/supervisor can't view it in the Queue. How to
allow every one, at least the supervisorto view all unclosed tickets in the
queue? (Supervisor has full access to every queue already)
Gesendet: Donnerstag, 27. November 2008 17:33
An: otrs mailing
Betreff: [otrs] Queue view issue
Hi, I've been a little bit confuse in Queue view. When a ticket is took by one
agent, other agent, even admin/supervisor can't view it in the Queue. How to
allow every one, at least the supervisorto view
: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1)
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Thu, 27 Nov 2008 17:37:33
+0100Subject: Re: [otrs] Queue view issue
There’s an ‘All’ button next to the amount of tickets in the queue. Pressing it
displays the locked
Michael Webber a écrit :
When a new ticket is created, my OTRS is no longer emailing the queue
email address. Can someone please help?
CAn you provide more details? Did you check your logs? OTRS logs? Mail
logs?
___
OTRS mailing list: otrs -
. It should be 1 there.
Also, when I list the tickets, it doesn't show the owner of the ticket in the
right frame,unless I zoom it.
Does anyone know how to sovle these issue? Thank you.
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view issueDate:
Thu, 27 Nov 2008 12:12:31 -0500
When a new ticket is created, my OTRS is no longer emailing the queue
email address. Can someone please help?
Thanks,
Michael
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network
Hi All,
Please direct me to the correct mailling list if this is the wrong one
for my question.
Is it possible to change the Queue Viem to show all tickets in a queue
and not just the ones which is unlocked? the reason I ask this is for
supervisor puposes. We are still in the process of
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. Locked means Somebody is working in
this, don't touch it. Think
Hi Lars,
Thank you for the clarification. I just had a look in AdminSysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says Statusview. Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
and discussions about OTRS.org
*Subject:* [otrs] queue view
Hi,
Is there a way to make the queues (and the tickets that fall on them)
appear persistently on the queue view page? From what I've seen, when a
ticket in a certain queue is locked, it disappears from the queue itself.
I'm thinking I
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi
.
--Lars
-
From: [EMAIL PROTECTED] [2] [mailto:[EMAIL PROTECTED] [2]]
On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi,
Is there a way to make the queues
Hi,
Is there a way to make the queues (and the tickets that fall on them) appear
persistently on the queue view page? From what I've seen, when a ticket in a
certain queue is locked, it disappears from the queue itself. I'm thinking I
can use this so that an agent can see what other agents are
Then I create phone ticket i should always select queue for this ticket.
Is it possible to select default queue for phone ticket?
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Hi,
I need an overview which agents are using what queues.
Could please anyone give me a hint how to generate a list of all queues
and the corresponding agents ?
Thanks
Clemens
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
To: otrs@otrs.org
Subject: [otrs] Queue and Agent Overview
Hi,
I need an overview which agents are using what queues.
Could please anyone give me a hint how to generate a list of all queues
and the corresponding agents ?
Thanks
Clemens
Hello list,
I am starting to use OTRS now and I have made several queues. But now
I would like to see my personal queue listed when I log in to OTRS and
not the general queue.
Can somebody tell me how to do this??
Thx,
Peter
___
OTRS mailing list:
Peter Hoogkamer wrote:
I am starting to use OTRS now and I have made several queues. But now
I would like to see my personal queue listed when I log in to OTRS and
not the general queue.
Can somebody tell me how to do this??
What is a general and a personal queue?
Nils Breunese.
PGP.sig
:[EMAIL PROTECTED] Im Auftrag von Peter Hoogkamer
Gesendet: Donnerstag, 23. August 2007 15:22
An: User questions and discussions about OTRS.org
Betreff: [otrs] queue order
Hello list,
I am starting to use OTRS now and I have made several queues. But now I would
like to see my personal queue listed
Do you mean your locked tickets?
2007/8/23, Peter Hoogkamer [EMAIL PROTECTED]:
General means the My Queues at the beginning of the bar. After this
all my custom made queue whicht I want to display and use are shown.
But when I login I always see the contents of the My Queues queue
(so all the
Hoogkamer
Gesendet: Donnerstag, 23. August 2007 15:52
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] queue order
General means the My Queues at the beginning of the bar. After this all my
custom made queue whicht I want to display and use are shown.
But when I login I always see
Peter Hoogkamer wrote:
General means the My Queues at the beginning of the bar. After this
all my custom made queue whicht I want to display and use are shown.
But when I login I always see the contents of the My Queues queue
(so all the queue's together). What I want is to see the contents of
Oke, I get your point. I have to see if this meets our business needs,
because my collegue must also be able to view my locked tickets when I
have my day off.
Peter
2007/8/23, Nils Breunese (Lemonbit) [EMAIL PROTECTED]:
Peter Hoogkamer wrote:
General means the My Queues at the beginning of
PROTECTED] Im Auftrag von Peter Hoogkamer
Gesendet: Donnerstag, 23. August 2007 16:17
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] queue order
Oke, I get your point. I have to see if this meets our business needs, because
my collegue must also be able to view my locked tickets
Peter Hoogkamer wrote:
Oke, I get your point. I have to see if this meets our business needs,
because my collegue must also be able to view my locked tickets when I
have my day off.
You might want to unlock your tickets then, or have them unlock
automatically after a specified amount of
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default queues
but when I set up a new queue I do not get a notification. Can anyone tell
me what I am missing?
_
Play games, earn tickets, get cool prizes.
]
To: otrs@otrs.org
Sent: Monday, June 11, 2007 8:22 PM
Subject: [otrs] queue notification
Hi All,
I am using otrs 2.1 on fedora 4. I get notifications on the default queues
but when I set up a new queue I do not get a notification. Can anyone tell
me what I am missing
from
the default postmaster queue. I just can't get notifications from any new
queues I set up.
From: Myles Musser [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: Re: [otrs] queue
Have you checked spam rules/quarantine stores?
LQ
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tequila Troutman
Sent: Monday, June 11, 2007 2:39 PM
To: otrs@otrs.org
Subject: Re: [otrs] queue notification
I don't get an email notification
I've checked that and it's not the issue. I just don't get it.
From: LQ Marshall [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: 'User questions and discussions about OTRS.org' otrs@otrs.org
Subject: RE: [otrs] queue notification
Date: Mon, 11 Jun
in by
using the customer web interface.
From: LQ Marshall [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: 'User questions and discussions about OTRS.org' otrs@otrs.org
Subject: RE: [otrs] queue notification
Date: Mon, 11 Jun 2007 14:43:01 -0400
Have
Hallo,
sorry für die späte Antwort :(.
On Fri, Apr 20, 2007 at 11:59:36AM +0200, Wolf Wiegand wrote:
ist es möglich, alle Nachrichten, die von OTRS verschickt werden (also
auch Benachrichtigungen für Agents), mit einem Header zu versehen, in
dem die jeweilige Queue des Tickets vermerkt ist?
Can someone explain why some Queue names flashe and some do not? Thanks!
--
Brigitte Calderwood
Help Desk Manager
LESD Technology Department
[EMAIL PROTECTED]
623.547.1509
We commit to deliver 'best-in-class' technology solutions and support to
attain excellence of the District Community by
Calderwood Brigitte wrote:
Can someone explain why some Queue names flashe and some do not?
Thanks!
http://lists.otrs.org/pipermail/otrs/2005-October/009240.html
Nils Breunese.
PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
Thank you!
- Original Message -
From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Sent: Friday, April 6, 2007 4:24:54 PM GMT-0700 US/Arizona
Subject: Re: [otrs] Queue name flashing
Calderwood Brigitte wrote:
Can someone
Ive
had a couple of tickets today that show the text of the owner change notification
when in the queue view. If I zoom to the ticket, it looks fine. Anyone else
experience this? Any idea why or how to correct it? I have several other
tickets that are fine.
Thanks,
Joe
Fusco
[EMAIL PROTECTED] schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -
Hi all,
How we can configure this feature in OTRS release 1.3.2 ?
Thanks in advance
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
How we can configure this feature in OTRS release 1.3.2 ?
otrs a écrit :
[EMAIL PROTECTED] schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at the top of the queue.
Help appreciated
--
Bipin Das
Linux Administrator,
Spectrum
Phone : +91 484 234 6344
www.spectrum.net.in
Hi,
I got it working :)
The queue is determined with Postmaster Filter before creating ticket
number, so it's available at the right time. So I copied the
AutoIncrement generator to be modified. In
Kernel/System/Postmaster/NewTicket.pm I had to pass the QueueID to the
-
From: otrs-bounces
Sent: 18.05.2006 16:28
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: Re: [otrs] Queue ID in ticket number or hook?
Hi,
I got it working :)
The queue is determined with Postmaster Filter before creating ticket
number, so it's available at the right time
Sure.
Put NewTicket.pm in Kernel/System/Postmaster/ (changed line 158, added
the QueueID = $QueueID parameter;
Put AutoIncrementQueueComment.pm in Kernel/Ticket/Number. This takes the
comment field of the queue, removes non A-Z chars and takes the first 5
chars (uppercase) and puts that in
Hmm, Just saw it doesn't work when creating a new ticket in OTRS, only
with incoming mails. Let's see if I can fix that.
Regards,
Richard
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
Found it.
In Kernel/Ticket.pm change
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( );
}
to
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( QueueID = $Param{QueueID} );
}
Regards,
Richard
Richard
Subject: Re: AW: Re: [otrs] Queue ID in ticket number or hook?
Found it.
In Kernel/Ticket.pm change
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr( );
}
to
# create ticket number if not given
if (!$Param{TN}) {
$Param{TN} = $Self-CreateTicketNr
Hi,
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail addresses
etc. He wants the ticket number or hook to contain a part of the queue
name. So when someone calls and says I have ticket nr XYZ-0123456, he
knows it's
Richard Hinkamp wrote:
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail
addresses etc. He wants the ticket number or hook to contain a part
of the queue name. So when someone calls and says I have ticket nr
Hi,
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail addresses
etc. He wants the ticket number or hook to contain a part of the queue
name. So when someone calls and says I have ticket nr XYZ-0123456,
he
Can someone tell me where on the system does it reads
$Self-{'CustomerPanelOwnSelection'} = {
'Misc' = 'Second Queue',
'Junk' = 'First Queue'
};
I want to change the Queues, witch the Customer can select
in the Customer-Interface. I want to change the queues
Thanks
Mamakwa
CTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri
Sent: 11 May 2006 08:11
To: User questions and discussions
about OTRS.org
Subject: [otrs] queue
Can someone tell me where on the system does it reads
$Self-{'CustomerPanelOwnSelection'} = {
'Misc' = 'Second Queue',
'Junk' =
I just want to
clarify my understanding of groups and queues...
Is there a
one-to-one relationship of queues to groups? Meaning that you can only associate
a queue with a single group? I'm trying to understand how queues become
available to agent users. I created a new user and gave them
Hi,
I new am new to OTRS as wellbut i believe i saw
that capability in the history tab under queue view.
_Thanks
Richard
--- Peake, Jeremy
[EMAIL PROTECTED] wrote:
I am new to OTRS, coming over from RT. When I look
at a queue in RT, it
shows a list of tickets, the last time a help
I am new to OTRS, coming over from RT. When I look at a queue in RT, it
shows a list of tickets, the last time a help desk person sent a note to
the ticket originator, and the last time the ticket originator sent a
response back. This is handy to quickly see which tickets the user has
sent a
When I add thetext OTRS_TICKET_STATE to a
response in Response Management function, the value is always displayed as
"open" in the email received by the customer. When I answer a Ticket as an
agent, OTRS generates the predefined e-mail for me and already includes the text
"open" in the
On 10/27/05, Roberto Giana [EMAIL PROTECTED] wrote:
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue
available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards,
Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA
het volgende geschreven:
I'm thinking a sql statement embedded in a page somewhere...
Yeah, you can use MySQL queries... if only there was a good
documentation on the OTRS database...
--
kind regards,
Pim Rupert
Hi
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging ticket owners using a generic agent.
It should be easy
Roberto Giana:
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also
wrote a script for extracting customer name, ticket subject and
sending it with sms_client for paging ticket owners using a generic
agent.
PROTECTED]
Sent by: [EMAIL PROTECTED]
10/26/2005 11:05 AM
Please respond to
User questions and discussions about OTRS.org otrs@otrs.org
To
User questions and discussions about OTRS.org otrs@otrs.org
cc
Subject
Re: [otrs] OTRS Queue View outside of OTRS
Hi
I wrote once some some simple scripts
A non-supported add in/script repository on OTRS.org would be preferred.
This would keeps the devs from having to worry about issues, but keep one
site for all OTRS info.
I would take a separate site over nothing though.
I know for asterisk PBX, there is a WIKI that anyone can contribute to,
Jeff Baughn wrote:
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
___
OTRS mailing list: otrs
Christopher,
Sweet. That's exactly what I was looking for.
Thank you!
-Jeff
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Christopher Kuhn
Sent: Friday, October 07, 2005 1:34 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
___
OTRS mailing list: otrs - Webpage:
Hi
Guys,
I am trying to
create a new page that I can log into that only shows all the queues fully
expanded and still does the config defined refresh every X
mins.
What I am wanting to
do is put an active element on my windows desktop so I can monitor the number of
request in queues and
Hi all,
I need a way to have some staff notes for each queue that would be
displayed in the right hand column when in ticket zoom mode (and ideally
when in compose as well, but not necessary). Anybody know of a good way
of doing this?
--
James Sleeman [EMAIL PROTECTED]
I had to do
Hi all,
I need a way to have some staff notes for each queue that would be displayed in the right hand column when in ticket zoom mode (and ideally when in compose as well, but not necessary). Anybody know of a good way of doing this?
--
James Sleeman [EMAIL PROTECTED]
Hi Rick,
On Wed, Jun 15, 2005 at 12:04:39PM +0900, Cogley, Rick wrote:
I'm using OTRS 2.0.0b2, with all mail for a domain mydomain.com being sent
to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the
otrs home directory, and have tested that all mail for the domain does
Hi Christian, and thank you for your diligent followups. (BTW, your mails
are coming in as attachments - are they HTML?)
Can you please tell me, how you try to pipe the mails into a specific
queue?
Yes, the .procmailrc file in the otrs user's home directory pipes all mail
in general to the
Hello list - I set up an autoreponse on a queue in OTRS 2.0b2, and added the
following to the text of the response:
Ticket # - OTRS_TICKET_TicketNumber
Ticket ID - OTRS_TICKET_TicketID
Ticket Queue - OTRS_TICKET_Queue
Ticket State - OTRS_TICKET_State
However, these variables do NOT get
Hi Scott,
We disabled the blinking within AgentQueueView.pm.
Remove both occurrences of (approx line 495): -
# the oldest queue
if ($Queue{QueueID} == $QueueIDOfMaxAge) {
$QueueStrg .= blink;
}
HTH
Graeme
Scott Moore wrote:
Does anyone out there know how
Title: Queue blinking
Does anyone out there know how to disable the blinking feature for the queue links? Im pretty sure its somewhere in Agent.pm but I just cant figure it out... Help would be VERY appreciated!
Scott Moore
___
OTRS mailing list:
To: otrs@otrs.org
Subject: [otrs] Queue blinking
Does anyone out there know how to disable the blinking feature for the
queue links? I'm pretty sure it's somewhere in Agent.pm but I just
can't figure it out... Help would be VERY appreciated!
Scott Moore
Title: RE: [otrs] Queue blinking
You should be able to edit most of the presentation layer by editing the dtl files in the /opt/otrs/Kernel/Output/HTML/Standard or Lite/
For example I disabled the Company Tickets link in the Customer view by editing the /opt/otrs/Kernel/Output/HTML/Standard
Hi, everyone.
I'm having some trouble sorting new tickets into queues using the x-otrs-queue
SMTP header. It works fine for me on top level queues, but it's not
working at all when trying to use a subqueue (it just ends up in the default
queue). Is there some trick to this? My subqueues do
: 480-965-7573
Fax : 480-965-4283
Email : [EMAIL PROTECTED]
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Talley, Brooks
Sent: Tuesday, February 22, 2005
7:15 PM
To: User questions and discussions
about OTRS.
Subject: [otrs] X-OTRS-Queue
issue?
Hi, everyone. I'm
Hi was inquiring installed the redeemer program but having trouble like
me the admin would like to see all the tickets in the respective queues
where can I do it from otherwise it's a kool software
Thanks in advance
Ronny
--
Hello:
First let me apologize if this is a basic question: I just started at a new
position, and one of my responsibilities is administering OTRS (version
1.2.2).
Our main queue is currently displaying a ticket count as follows:
Tickets Available: 56
All Tickets: 45
This is a discrepancy
Once I assign a ticket to one of my tech's personal queue, I can't see
it anymore.
How can I view each tech's personal queue? If there is no method, then
how can I manage my tech's workload?
Chris Willis
Senior SE, Castellan
818-789-0088 x203
___
Once I assign a ticket to one of my tech's personal queue, I can't see
it anymore.
How can I view each tech's personal queue? If there is no
method, then
how can I manage my tech's workload?
Use the search button :)
Search for the agent/owner=tech + State=new and open.
Title: Message
is it possible to have a queue in two
groups?
what i am trying to achieve is the ability
for:
* userX to access
queue1
* userY to access queue1 and
2
i can assign user rights fine - but its
the permissions for the queue thats the
problem
can this be achieved without
Hi Adam,
On Tue, Aug 24, 2004 at 04:06:56PM +1000, Adam Lee wrote:
is it possible to have a queue in two groups?
what i am trying to achieve is the ability for:
* userX to access queue1
* userY to access queue1 and 2
i can assign user rights fine - but its the permissions for the
Hi Varsani,
On Tue, Aug 03, 2004 at 06:24:59PM +0100, Varsani, Rajendrakumar (PSD) wrote:
Where are the individual, ie Very High, Very Low, etc. prioritisation times
set? And how do tickets behave with respect to reaching deadlines?
And can someone point me to or explain to me how the
and if I want to see in a queue the messages that are closed, since I can do
it?
in other words, since I do so that it does not hide the hidden messages to me
in a queue?
El Mié 04 Ago 2004 03:23, Martin Edenhofer escribió:
On Tue, Aug 03, 2004 at 02:25:18PM -0300, Gustavo Azambuja wrote:
Hi,
Where are the individual, ie Very High, Very Low, etc. prioritisation times
set? And how do tickets behave with respect to reaching deadlines?
And can someone point me to or explain to me how the escalation priorities
for queues and the individual ticket priorities interact?
Any help very
excuse by my ingles.
As I can see a queue with the closed messages?
thk.
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On Sunday, July 04, 2004 1:54 PM
Scott Moore [EMAIL PROTECTED] wrote:
Thanks for getting back to me, but that's not quite what I was asking
about. If I do a ticket search for all tickets in a queue, the search
results returns a list of tickets. Some are listed with red text,
others listed
Hey Martin,
Thanks for getting back to me, but that's not quite what I was asking about.
If I do a ticket search for all tickets in a queue, the search results
returns a list of tickets. Some are listed with red text, others listed
with black text. So far I have not been able to find and
Hi Scott,
On Fri, Jul 02, 2004 at 01:50:38PM -0400, Scott Moore wrote:
I have a question about what changes the text color of the tickets. I
understand there are time settings to change the color of the queue, but
what file or settings determine what changes the colors of actual tickets.
I
Hello,
I have a question about what changes the text color of the tickets. I
understand there are time settings to change the color of the queue, but
what file or settings determine what changes the colors of actual tickets.
I thought at first it was based on time, but I see tickets that change
the time.
Thanks!
ryan
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Robert Kehl
Sent: Tuesday, June 22, 2004 1:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue View: Showing locked tickets.
On Friday, June 18, 2004 7
On Friday, June 25, 2004 8:19 PM
D. Ryan Spott [EMAIL PROTECTED] wrote:
I am obviously very dense here. I scrounged all around looking to see
how I could make locked tickets show up in the general queue instead
of being hidden. What change should I make to make this happen?
Set
On Friday, June 18, 2004 7:57 PM
D. Ryan Spott [EMAIL PROTECTED] wrote:
My supervisor would like to know how we can view locked tickets in
the queue view and zoom view for all agents.
Is this a setting I somehow missed?
Yes and no.
We designed -or better: pre-configured OTRS so that it only
Yes, such a feature is not available, or at least I am just another person who
can not find it.
However you can change the SQL query for ticketview to remove the filtering of
unlocked tickets.
On Friday 18 June 2004 20:57, D. Ryan Spott wrote:
I am using OTRS v1.2.3 to support many clients.
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