Wow, I just showed up here after a couple months to check on the status
of the Touch (no, I don't have one pre-ordered...just curious). I was
surprised how heated things have become. Anyway, maybe we should all be
thankful for the delay. I purchased one of Logitech's new
high-end/expensive
erland;496041 Wrote:
Have you tried calling your retailer where you pre-ordered the product
?
That would be the logical place for Logitech to make official
information available. This is just a community forum where some members
of the Logitech team happens to be moderators and members in.
mherger;496100 Wrote:
Get over it, lay back and enjoy the music.
Michael
That's exactly what I would like to do, if only I could get my Touch.
--
DaveKen
DaveKen's Profile:
People! The complaints here show just how materialistic and impatient
our society is. It's just a music player. Do you not have an MP3 player
or a CD player already? Is your life at a point where your biggest worry
is when you can get your Touch? Do you not have other hobbies or
interests? Do you
AudioFrog;496135 Wrote:
People! The complaints here show just how materialistic and impatient
our society is. It's just a music player. Do you not have an MP3 player
or a CD player already? Is your life at a point where your biggest worry
is when you can get your Touch? Do you not have other
DaveKen;496129 Wrote:
I have spent 50 years working in the manufacturing industry,in fairly
high level positions, picking up ideas on how they function on the way.
Basically, the management board devise the strategy, make someone
responsible for making it happen and allocate the resources
DaveKen;496129 Wrote:
...otherwise the company can continue to do exactly what Logitech are
doing, namely hide behind the statement that they have not missed any
launch date because they've never officially issued one.
Show me one place where a Logitech employee has said that. Maybe it's
out
alfista;496171 Wrote:
Maybe you're right, unlike you I don't have that kind of first hand
information about the situation within Logitech.
I give up !!! No one needs to have first hand information to reach
the conclusion that the Touch 'team', if it can be called a team, is
disfunctional -
DaveKen;496179 Wrote:
I give up !!! No one needs to have first hand information to reach the
conclusion that the Touch 'team', if it can be called a team, is
disfunctional - the fact is self evident. Please stop attacking me for
stating an obvious truth, IMHO, it is not me that this thread
DaveKen;496179 Wrote:
It IS a matter of a business treating it's customers with the respect
that they deserve. Forget about me and my problems, get back on topic
and comment on the lack of an OFFICIAL release date for the Touch. If
you have no comments to make on THAT subject then say
snarlydwarf wrote: WHY does Logitech have to give you an official release
date? Should I
demand movie companies tell me the release dates of movies in final
production?
I can't think of any movies where I bought a ticket months before it
came out.
I think that's the one true mistake
alfista;496190 Wrote:
I'd like to turn things around, rather than complaining about the delay
it seems like the actual fault may have been to make it available for
pre-order. I do agree that those who have ordered and paid should be
notified about any changes in deliver plans that occur
Snarlydwarf wrote: A total waste of hot air. No wonder we have global warming.
Pretty tough to take a middle-ground position around these parts. It
seems to be either Saint Slim or the devil incarnate. ;-)
--
mlsstl
DaveKen;496179 Wrote:
Is the launch delayed or is it not, and why is it that no one from
Logitech can OFFICIALLY be arsed to confirm what the current position
is. Surely I, as a customer who has forwarded payment for a product, am
entitled to an answer to my enquiries about likely delivery
mlsstl;496216 Wrote:
Snarlydwarf wrote:
Pretty tough to take a middle-ground position around these parts. It
seems to be either Saint Slim or the devil incarnate. ;-)
I am quite able to say Logitech has made mistakes... Go back and look.
I think accepting preorders was a mistake, but
snarlydwarf;496191 Wrote:
And you posting over and over about how unfair life is because you can
not get the release date is helpful how.
And just where and when did I ever post that life is unfair?
snarlydwarf;496191 Wrote:
WHY does Logitech have to give you an official release date? I
snarlydwarf;496235 Wrote:
If you don't like the ship date of when it is ready, then cancel the
preorder. It's not like you have to pay a restocking fee for unshipped
and unbilled items.
Exactly. Vote with your wallet. Going through with the purchase would
be like condoning this utter
DaveKen;496238 Wrote:
I can't believe that is a serious question. Any producer of any
product needs to advise it's customer base when the product is going to
be available.
they do? how far in advance? a week? a month? a year?
Some companies (including Slim until recently) do not
erland;496229 Wrote:
if I had pre-ordered the product I'd also like an answer when it was
supposed to be released. If an earlier promised date changes I'd expect
to get information about a new estimated date.
As someone who has pre-ordered, I see that the information on my order
is just as
snarlydwarf;496247 Wrote:
Considering I am actually credited in a couple of movies,
Really, how interesting, how relevant!
snarlydwarf;496247 Wrote:
yes, movies are routinely delayed. They have months and sometimes
-years- of delays. We have one here that has been in post production
DaveKen;496269 Wrote:
Really, how interesting, how relevant!
As said earlier, you seem to make a point of deliberately
misunderstanding what I post - sure you're not a politician? - they
are also good at answering the question they wanted you to ask, rather
than the one you
Actually I'm tired of this thread.
We all like to have the touch as soon as possible but we also like it
to be fully functional even more. Stop whining. There are much more
important thing to worry about. Enjoy the (longer) journey towards the
official release (that is also part of the joy).
erland;496229 Wrote:
I can agree with this, if I had pre-ordered the product I'd also like an
answer when it was supposed to be released. If an earlier promised date
changes I'd expect to get information about a new estimated date.
I don't think anyone from Logitech has given a 100%
dave77;495802 Wrote:
I wonder if those that pre-ordered in the UK will have to pay 17.5% VAT
now, invoice says 15% so hopefully not
I guess if they haven't taken your money yet then you have not entered
into a contract yet and the vatman will be after 17.5%. if that is true
then hopefully
As I understand it if you are invoiced before VAT increases back to
17.5% then you pay the lower 15% rate.
It is the invoice date that is important, not the payment date.
--
elziko
elziko's Profile:
I just received an order update from my Dutch shop wifimedia.eu that the
Touch is delayed until April (2010).
--
MrRalph
MrRalph's Profile: http://forums.slimdevices.com/member.php?userid=22078
View this thread:
MrRalph;495869 Wrote:
I just received an order update from my Dutch shop wifimedia.eu that the
Touch is delayed until April (2010).
In the order update they said they received this info from Logitech.
--
verypsb
2x Duet, 1x Boom, 1x Classic
MrRalph;495869 Wrote:
I just received an order update from my Dutch shop wifimedia.eu that the
Touch is delayed until April (2010).
If this turns out to be true someone(s) at Logitech should be fired.
This must be the worst ever product launch in commercial history, IMHO,
and will be used in
Hi kesey,
This is exactly what I was complaining about - which bit of leaked
information/rumour/disinformation should we chose to believe. Somebody
has got to crawl out of the long grass at Logitech and say something
official that we can all rely on and look forward to with confidence. It
leads
What exactly do you want? Here's a Logitech employee, one of the main
SBT developers, saying February. Would you feel better if it were
someone from marketing saying it? And andyg was careful to qualify his
statement with -_as_of_now_ Touch will not ship until sometime in
February- [emphasis
come on aubuti.
as much as I like andy for telling us dates. It shouldn't be his task
!
I think all people having preordered deserve a direct information,
shouldn't they ?
I mean - people ordering at other stores get faster information then
people having ordered directly with logitech ?
Good
DaveKen wrote:
Third, nothing of what you say alters the basic underlying problem: -
why won't someone from Logitech come forward and make some sort of
helpful statement - surely bad news is much better than no news at
all.
I don't understand you guys.
AndyG is someone from Logitech,
bluegaspode;496033 Wrote:
come on aubuti.
as much as I like andy for telling us dates. It shouldn't be his task
!
I think all people having preordered deserve a direct information,
shouldn't they ?
I mean - people ordering at other stores get faster information then
people having
You want blood or something?
as with many cases, the complaint probably has more to do with the message
than who is delivering it. Blaming a person is an easier way of making it
seem like the message is something that could actually change in the hands
of a more important person.
-k
kdf wrote:
as with many cases, the complaint probably has more to do with the message
than who is delivering it. Blaming a person is an easier way of making it
seem like the message is something that could actually change in the hands
of a more important person.
Right, as if a VP of Marketing
DaveKen;496034 Wrote:
Third, nothing of what you say alters the basic underlying problem: -
why won't someone from Logitech come forward and make some sort of
helpful statement - surely bad news is much better than no news at
all. The company, as represented by the shower in charge of
DaveKen;496034 Wrote:
First aubuti,
I had no idea of the identity or position of kesey - as far as I knew
he was just another fragment of the information/misinformation supply
chain,
Second, if Logitech really have re-organised the unit working on SBs,
(I wouldn't know and don't really
kdf wrote:
Right, as if a VP of Marketing or some such title actually knows more
about when the software will be done than Andyg.
I think things are in a pretty good state myself, but it is also clear
that whatever has been specified as required by the management isn't there
yet and that is a
kdf;496046 Wrote:
Complaints will always be. If it's a non-leaked immediate release,
recent
buyers are livid that they weren't warned. If there is no talk of
release, posters start complaining that the product line isn't active
enough. If devs are spending their time posting, people
On 2009-12-15, at 6:31 PM, snarlydwarf wrote:
kdf;496046 Wrote:
Complaints will always be. If it's a non-leaked immediate release,
recent
buyers are livid that they weren't warned. If there is no talk of
release, posters start complaining that the product line isn't active
enough.
as much as I like andy for telling us dates. It shouldn't be his task
That's a nice one... everybody's asking for information. If somebody is giving
it, then it's either
- bad information
- wrong information
- wrong person to give the information
Get over it, lay back and enjoy the music.
--
The cancellation email turned up this afternoon!!
Ken
--
Ken
Ken's Profile: http://forums.slimdevices.com/member.php?userid=957
View this thread: http://forums.slimdevices.com/showthread.php?t=71178
Ken;495583 Wrote:
The cancellation email turned up this afternoon!!
Ken
Remember, no bitching when others start receiving their Touch and you
have to wait in line again because you just have to have one. You have
given up your spot at the head of the line!
--
iPhone
*iPhone*
Media
I think that I may have been the 1st to pre-order. I had been checking
routinely and then suddenly there it was...available for pre- ordering
and I ordered it immediately. Therefore, I might just be número uno! No
way am I going to withdraw from that.
--
Ikabob
Ken;495371 Wrote:
Shevans,
How did you cancel your order? I have grown tired of waiting and along
with other issues with my system decided to cancel. 2 phone calls to the
European E-Commerce section have left the order apparently still being
processed. Whilst the people I talk to attempt
Hmm the Swedish logitech does not communicate either ?
I got a suggestion , send me the hardware now and I'll enroll in the
beta testing . I would gladly enjoy one of those large lindt chocolate
boxes as compensation ;)
Seriously , it shares software with the controller so it can not even
in
dpmark;494272 Wrote:
Engadget is reporting that Logitech now says February 2010 for
availability.
http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/
Cheers, not too long to wait :) There's sales dept (UK) is poor though,
they should tell us that have
I was notified by email from Logitech that mine would be ready on
January 15, 2010. I have not been informed of any change to this by
Logitech. I don't think I can wait any longer.
--
Ikabob
Ikabob's Profile:
http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/
Engadget comment: Despite being proudly introduced to the world in
early September, it seems as if Logitech's Squeezebox Touch is still
fighting the good fight on its way to mass production. Originally, the
iPhone;494550 Wrote:
In a way they already have, it will ship when the Firmware and
Serverware are finished. There are ways to estimate this, but its
software, so all bets are off on picking or setting an exact date until
said software is very very close to being where they want it.
As a
Statement from Logitech Public Relations:
Due to an unexpected product delay, this product will not be available
(for review or sale) until February 2010. I apologize for any
inconvenience this delay may have caused you.
Why was this not sent to me?
--
Tripmaster
Number 4 :)
-
That's not not my point, this kind of information should be
automatically sent to those who have pre-ordered. It just a simple case
of managing the customers expectation.
--
Tripmaster
Tripmaster's
Tripmaster, while awaiting the Touch, you could consider buying a
Squeezebox Classic. Amazon Germany appear to have the best price at the
moment: EUR 129.97
That's too bad. I would have pre-ordered if given a decent incentive to
do so.
--
jeffstake
jeffstake's Profile: http://forums.slimdevices.com/member.php?userid=32260
View this thread:
I am just about to call Logitech as they have indeed taken payment for
my pre order touch.
Granted it is not for the right amount, but payment has been taken.
Regards
--
local.bin
local.bin's Profile:
local.bin;488737 Wrote:
I am just about to call Logitech as they have indeed taken payment for
my pre order touch.
Granted it is not for the right amount, but payment has been taken.
Regards
Hi local bin,
Please keep us posted with any response from them - I'm sure you
would anyway. I
themrock;488348 Wrote:
Yesterday i got a message from Amazon (Germany) that my Touch will be
delivered to me between 10 and 20 December.
Unfortunately today i got a message that the touch cant get delivered
and that my order is cancelled
I posted some time ago that Logitech Sales
OK, I voted with my wallet and cancelled my Touch order, I'll review it
again at some point next year
--
shevans
SB 3, NVA P90sa passive pre-amp, NVA A40 monoblock's, Fostex FE206E
based big purple people eaters!
DaveKen;488375 Wrote:
What a shambles - thank God the Technical side seems to be a little
better at their job than the Sales side, even if they appear to be no
better organised, IMHO.
DaveKen, while we'd all like a bit of clarity on the situation
regarding the Touch release, let's not
kesey;488400 Wrote:
DaveKen, while we'd all like a bit of clarity on the situation regarding
the Touch release, let's not overstate the case.
Many of us have Squeezeboxes, Transporters, Duets, Booms etc with which
we are more than happy. In a perfect world, we'd be able to buy
everything
DaveKen;488416 Wrote:
but the ongoing backwards revisions of the release date, then the
soliciting of pre-orders, (normally taken as an indication that release
is imminent and KNOWN), then the acknowledgement of these pre-orders and
in some cases the taking of payment and it's subsequent
dave77;488423 Wrote:
I don't think Logitech has made any announcement about putting back the
release date since it's original press statement saying December and the
cancellation was Amazon, not Logitech.
Likewise, I could be mistaken, but I don't believe Logitech has charged
any credit cards
dave77;488423 Wrote:
I don't think Logitech has made any announcement about putting back the
release date since it's original press statement saying December and the
cancellation was Amazon, not Logitech.
Hi Dave,
I've only recently got involved interested in the Touch but I thought
that
aubuti;488442 Wrote:
Likewise, I could be mistaken, but I don't believe Logitech has charged
any credit cards for the pre-orders either. As well as separating out
the techs from the marketing folks, it's also a good idea to distinguish
Logitech from the resellers.
Hi aubuti,
No, I can
DaveKen;488447 Wrote:
Hi aubuti,
No, I can assure you of the following FACTS: -
1) my order was placed DIRECT with Logitech to take advantage of the
20% pre-order discount,
2) my debit card was debited within 24 hours, but 24 hours later the
sum was credited back into the account.
I
aubuti Wrote:
Thanks for clarifying with facts about the debiting and near-instant
refund (but no need to shout).
Sorry, I'm new to forum posting also and I forgot that upper case is
the equivalent of shouting - I looked for 'bold' text and couldn't
find it - apologies.
aubuti Wrote:
DaveKen;488472 Wrote:
Sorry, I'm new to forum posting also and I forgot that upper case is the
equivalent of shouting - I looked for 'bold' text and couldn't find it
- apologies.
no problem, no foul
DaveKen;488472 Wrote:
If that is the case, (and I ain't doubting you), I stand corrected
aubuti;488517 Wrote:
Maybe you're thinking of the other day when one of the other SB Touch
beta testers mentioned on these forums that there had been talk of
releasing the SBT as early as May 2009.
Hi, Thanks for that - I think that may have been what I was thinking
about. My first thought
themrock;486704 Wrote:
Yesterday i got a message from Amazon (Germany) that my Touch will be
delivered to me between 10 and 20 December.
Unfortunately today i got a message that the touch cant get delivered
and that my order is canceld
--
themrock
My order from logitech has clearly moved on, at least administratively
(is that a word?) in that the option to cancel is no longer available
and I can now view my invoice. But there are no dates on the invoice.
All very tantalising.
Ken
--
Ken
Ken;487779 Wrote:
My order from logitech has clearly moved on, at least administratively
(is that a word?) in that the option to cancel is no longer available
and I can now view my invoice. But there are no dates on the invoice.
All very tantalising.
Ken
The bad news I'm afraid is
themrock;486704 Wrote:
Yesterday i got a message from Amazon (Germany) that my Touch will be
delivered to me between 10 and 20 December.
Excellent, not heard anything myself but hopefully UK should be the
same :)
--
dave77
Boom - Classic - Controller - Touch (on order)
dave77;487417 Wrote:
Excellent, not heard anything myself but hopefully UK should be the same
:)
My fingers and toes are crossed! :)
--
Tripmaster
Tripmaster's Profile:
Yesterday i got a message from Amazon (Germany) that my Touch will be
delivered to me between 10 and 20 December.
--
themrock
themrock's Profile: http://forums.slimdevices.com/member.php?userid=20824
View this thread:
Instant gratification takes too long.
After I read through post after post of whining and assertions of
entitlements, your title made my day. Thanks.
Bill
--
Listener
Listener's Profile:
amcluesent;485578 Wrote:
Is the Grandad market segment so attractive?
Well, judging by this excellent thread it is just about the right
segment to go for. That is not grandad, but anyone who were listening
to music when Freddy was still alive.
Missing the 'holiday season' will be pretty bad for sales and revenue
targets in the Squeezebox division.
Then again, tech marketing is dominated by Windows 7 now, so maybe
Logitech's marketing budget would have got lost in the noise?
--
amcluesent
amcluesent;485578 Wrote:
I see in London that the ads for the Radio are featuring something do to
with Queen. Is the Grandad market segment so attractive?
I don't get that either. Even though I am old enough to remember how
excited I was about Killer Queen in 1974, I would have preferred a
bluegaspode;485799 Wrote:
Me and my wife are in the late twenties and listen to Queen.
So we are a target group as well.
Shame on me.
No shame on you. Good taste.
We have three children at home...16,28,20. They contend they know all
the words to my generation's music because they have
andyg;483612 Wrote:
The original press release said December. I don't think it hurts to
keep your pre-order, does it? :)
On Nov 10, 2009, at 12:00 AM, didbox didbox.41f5m01257829207 (AT)
no-mx (DOT) forums.slimdevices.com
wrote:
andyg;483457 Wrote:
Anyone who said it was
I am worried that something big is going on internally. You've listed a lot of
bugs to be fixed; there's still plenty of things to sort out. However, over
the last five days, there have only been 5 small checkins.
A few people have recently seen very bad problems with communication to players
andyg;483612 Wrote:
The original press release said December. I don't think it hurts to
keep your pre-order, does it? :)
I think when you pre-order a product and hand over your card details,
you have the right to know when the product will be delivered and when
your card will be debited.
--
C'mon Logitech, get your act together. The most important part of your
business is your customers, and you appear to be going out of your way
at the moment to alienate them. You (your appointed representative) slip
up and release a product to the world at large and months later it still
isn't
As long as it comes out for Christmas, it'll be great.
Oh well, even if it doesn't, I'll survive. ;)
I prefer waiting a couple of months more and having a more stable
product, with still better options, after all.
--
Themis
SB3 - North Star dac 192 - Cyrus 8xp - Sonus Faber Grand Piano Domus
DaveKen;483649 Wrote:
I am not great, technically, on such matters but it would appear that
the hardware already exists and the problem is the software - correct
me if I'm wrong. Therefore you have hardware that needs a software
update before it can be used properly. The choice would
DaveKen;483649 Wrote:
I am not great, technically, on such matters but it would appear that
the hardware already exists and the problem is the software - correct
me if I'm wrong. Therefore you have hardware that needs a software
update before it can be used properly. The choice would
Well, it looks as though I got one thing right at least - Logitech
have an extremely loyal (and understanding/forgiving) customer base -
I can't wait to join them but it looks as though I'm going to have to
(LOL). I still think there's some merit in the points I made - I can't
help feeling
DaveKen;483681 Wrote:
My irritation is fuelled by the fact that I have persuaded my other half
to buy a Touch for me for Christmas and no one can or will tell me
whether it's gonna be available
If I was Logitech I'd be making sure that the Touch was in the shops at
least two weeks before
dave77;483648 Wrote:
I think when you pre-order a product and hand over your card details,
you have the right to know when the product will be delivered and when
your card will be debited.
The right? You can think that, but it doesn't make it so. More
fundamentally, how can you expect to know
On Nov 10, 2009, at 9:45 AM, radish wrote:
dave77;483648 Wrote:
I think when you pre-order a product and hand over your card details,
you have the right to know when the product will be delivered and when
your card will be debited.
Then you shouldn't pre-prder something which doesn't
radish;483712 Wrote:
Then you shouldn't pre-prder something which doesn't have (and has never
had) a firm release date. Simple really.
Sorry, you're wrong there, it had a release date of December as stated
in their press release. Now that is now not the case, I want to know
which month I can
toby10;483745 Wrote:
Trust me, the Touch is worth the wait. :)
It definitely is, the beta unit is the biggest improvement of my living
room experience since I got my first SB3 almost three years ago. As a
music player it's comparable with the SB3, but with the color touch
display, USB
toby10;483745 Wrote:
Trust me, the Touch is worth the wait. :)
I have no idea what, if any, knowledge you have that allows you to be
so sure - are you a beta tester? I question the use of the word is
in the above quote. Not being funny, just looking for some CONFIRMED
good news - do
Yes, I'm a beta tester. But we have no more info on release dates than
you have.
I'm currently listening to Internet Radio via the Touch's built in
server (no computer, no MySB.com). :)
--
toby10
toby10's Profile:
This thread give a very clear indication that Logitech's normal policy
of not announcing or discussing new products in advance of their release
makes good sense. Why would they intentionally set themselves up for all
the whining, bellyaching and kvetching from users who think they have
some right
I don't mind if you keep the cookie jar out of sight, as long as I have
my SB Touch RIGHT NOW ! :D
--
Themis
SB3 - North Star dac 192 - Cyrus 8xp - Sonus Faber Grand Piano Domus
Themis's Profile:
I think Logitech knows exactly what they are doing. Anticipation is 1/2
the excitement. The more we yearn for something the more we talk about
it and the more we want it. So, when it IS released we, and everyone we
have excited about it, will jump right on it. I, personally, am so eager
to get
Ikabob;483893 Wrote:
I think Logitech knows exactly what they are doing.
The original target release for the Squeezebox Touch was _May_. I
think Logitech wants it released at absolutely the earlier possible
date.
--
JJZolx
Jim
Having been on the Touch's beta test, i can tell you that you are right
to be anxious to get one. In fact, if you knew how good it actually
really is you would be even more impatient :P
Hold on to those pre-orders. Good things come to those who wait (not
sure if that was a wise old man or a beer
I've had one on order for a few days now.
If it doesn't arrive soon, I'm going to write to my MP ... and put a
strong letter in The Times.
--
kidstypike
kidstypike
1xSB3 - 1xDuet - 1xBoom - 1xRadio - 1xTouch (on order)
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