Re: SHA question....

[richard....@bwc.state.oh.us]

Thanks for your reply – sounds good!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Thursday, January 14, 2016 7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: SHA question

**
We have successful upgraded the certs to SHA2 and did not break anything on 
7604 SP5

Regards,
Karthik


On Jan 14, 2016, at 2:22 PM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Richard,
What portion of things does this affect?...are we talking about Mid-Tier 
certificates, or are you talking about some other level of encryption at some 
point in the stack?

On Thu, Jan 14, 2016 at 12:17 PM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**
We’re still on 7.5 patch 07. Our security folks have asked if it’s
possible to upgrade our PKI from SHA1 to SHA256? If it is
possible, is there a chance we’ll break something by doing it?
Any words of wisdom or suggestions other than – upgrade to
9.x…. ?

Thanks.

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Re: SHA question....

[richard....@bwc.state.oh.us]

I believe the mid-tier certificates…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, January 14, 2016 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SHA question

**
Richard,
What portion of things does this affect?...are we talking about Mid-Tier 
certificates, or are you talking about some other level of encryption at some 
point in the stack?

On Thu, Jan 14, 2016 at 12:17 PM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**
We’re still on 7.5 patch 07. Our security folks have asked if it’s
possible to upgrade our PKI from SHA1 to SHA256? If it is
possible, is there a chance we’ll break something by doing it?
Any words of wisdom or suggestions other than – upgrade to
9.x…. ?

Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
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SHA question....

[richard....@bwc.state.oh.us]

We're still on 7.5 patch 07. Our security folks have asked if it's
possible to upgrade our PKI from SHA1 to SHA256? If it is
possible, is there a chance we'll break something by doing it?
Any words of wisdom or suggestions other than - upgrade to
9.x ?

Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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Re: Question on overlays - when?

[richard....@bwc.state.oh.us]

Thanks

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Friday, September 11, 2015 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question on overlays - when?

**
My bad - it was 7.6.04.

From: Walters, Mark
Sent: 11 September 2015 15:59
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: RE: Question on overlays - when?

8.1

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 11 September 2015 15:47
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Question on overlays - when?

**
In which version of ARserver/Remedy did the base and overlay forms
first appear?





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Question on overlays - when?

[richard....@bwc.state.oh.us]

In which version of ARserver/Remedy did the base and overlay forms
first appear?





Portions of this message may be confidential under an exemption to Ohio's 
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Re: People missing???

[richard....@bwc.state.oh.us]

It looks like the core AR form is being created but apparently the people/itsm 
record isn’t. Also, looks like there are
many more itsm records than AR/user records. Doesn’t seem like the two are 
“talking” to each other…


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, June 19, 2015 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: People missing???

**
As the User form is a core AR form? There's no out of box workflow to create a 
People record for it. However, if a People record is created, there is ITSM out 
of box workflow to create the people record.
Perhaps you have some integration that is doing this?

Sent from my iPhone

On Jun 19, 2015, at 8:17 AM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**
We are on a 7.6.04 system and are running into a very strange situation. If I 
go into the System Admin screen and look under Applications/users
the person has a record shown. However, if I go into IT Service Mgt/people/view 
there is no listing shown for that person. It looks like there are
more records shown in the “people” screen than are shown in the system admin 
“users” screen. Any thoughts? Thanks.
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please delete all copies from your system without disclosing, copying, or 
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20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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People missing???

[richard....@bwc.state.oh.us]

We are on a 7.6.04 system and are running into a very strange situation. If I 
go into the System Admin screen and look under Applications/users
the person has a record shown. However, if I go into IT Service Mgt/people/view 
there is no listing shown for that person. It looks like there are
more records shown in the "people" screen than are shown in the system admin 
"users" screen. Any thoughts? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Re: Upgrading a version...

[richard....@bwc.state.oh.us]

Thank you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 10, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading a version...

**
I have never seen it delete data (at least not in the last 10 years or so). BMC 
is pretty sensitive to customers losing data. Now are they perfect? No but they 
try within reason.

Jason

On Wed, Jun 10, 2015 at 8:36 AM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**
We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



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_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
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Upgrading a version...

[richard....@bwc.state.oh.us]

We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
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Re: No support?

[richard....@bwc.state.oh.us]

I did manage to get through to someone. They transferred me to a "corporate 
help desk..." apparently in India.
The nice gentleman there was puzzled by how I got to him ("You must have dialed 
the wrong number...") and
seemed irritated that I was not a BMC employee and was asking for support. He 
then nicely told me he couldn't
help me because I wasn't a BMC employee

Sigh


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

**
LOL.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 11:06 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: No support?

**
Bummer. Hopefully they have a DR plan in place

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:05 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: No support?

**
Yes.  Evidently a huge storm and over a few days.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
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to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: No support?

[richard....@bwc.state.oh.us]

Bummer. Hopefully they have a DR plan in place

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday, May 26, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?

**
Yes.  Evidently a huge storm and over a few days.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, May 26, 2015 10:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: No support?

**
I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2015.0.5941 / Virus Database: 4354/9873 - Release Date: 05/26/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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message in error or due to an unauthorized transmission or interception, please 
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No support?

[richard....@bwc.state.oh.us]

I just tried calling BMC support - apparently they have new numbers?
After being on hold a pleasant young lady said that the storm last night
in Houston messed up all the phone lines and she wasn't sure when they
would be back up. Was there a storm in Houston or ??
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
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please delete all copies from your system without disclosing, copying, or 
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Re: Looking for.....

[richard....@bwc.state.oh.us]

Yes, that’s it! Thank you!!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, May 22, 2015 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for.

**
I think this is what you are looking for:   
https://communities.bmc.com/docs/DOC-24044

Thad


On Fri, May 22, 2015 at 10:30 AM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**

The name of the tool might be nice :)
On May 22, 2015 11:02 AM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:
**
A while ago I found a neat utility program  that was a big help in 
understanding and specifying “permissions and roles”
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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Re: Looking for.....

[richard....@bwc.state.oh.us]

The name is “permissionsandroles.exe” but it may or may not be the “original” 
name….


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, May 22, 2015 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for.

**

The name of the tool might be nice :)
On May 22, 2015 11:02 AM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:
**
A while ago I found a neat utility program  that was a big help in 
understanding and specifying “permissions and roles”
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
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Looking for.....

[richard....@bwc.state.oh.us]

A while ago I found a neat utility program  that was a big help in 
understanding and specifying "permissions and roles"
but it also used a file TABCTL.OCX which is no longer available on Win 7. 
Anyone have the source or a version that will
run on Win 7? Thanks.
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Re: 7.5 midtier on a 2012 server

[richard....@bwc.state.oh.us]

JDK/JRE 1.5.0_15

The same versions are working fine on the ARserver 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 14, 2015 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 midtier on a 2012 server

Which version of Java are you using?

Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011.  I have heard that 
Java 8 causes issues on older Mid-Tiers.

You may want to make sure which java Tomcat is using

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Tuesday, April 14, 2015 2:20 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 midtier on a 2012 server

**
Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to Install correctly 
(JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 
patch 007  server installed fine and Access the db fine.

Thanks.

___
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Re: 7.5 midtier on a 2012 server

[richard....@bwc.state.oh.us]

No post installation steps after the midtier install. Install log had no 
errors. Reboots
Before and after installation of midtier.

Normal login - 
http://:8080/arsys/shared/config/config.jsp<http://%3cservername%3e:8080/arsys/shared/config/config.jsp>

Is the IE line.

Here's the error.


HTTP Status 500 -

type Exception report
message
description The server encountered an internal error () that prevented it from 
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: 
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Ljava/lang/String;Ljava/lang/String;)Z
com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
com.remedy.arsys.config.Configuration.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache 
Tomcat/5.5.25 logs.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, April 14, 2015 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 midtier on a 2012 server

**
Since you haven't given any specific error you are encountering nor details 
about your post installation steps (restart sometimes is needed) I would 
suggest you restart the mid tier server and then attempt to use the web 
interface.

If it still does not work, a little more information on the error would help.

Joe

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Tuesday, April 14, 2015 3:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: 7.5 midtier on a 2012 server

Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to
Install correctly (JRE/JDK, Tomcat) it gets errors when I try to
Do a config.jsp . The AR 7.5 patch 007  server installed fine and
Access the db fine.

Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
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_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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7.5 midtier on a 2012 server

[richard....@bwc.state.oh.us]

Has anyone installed 7.5 patch 007 midtier on a 2012 server?
I've been asked to do one and although everything seems to
Install correctly (JRE/JDK, Tomcat) it gets errors when I try to
Do a config.jsp . The AR 7.5 patch 007  server installed fine and
Access the db fine.

Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
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Re: Midtier question....

[richard....@bwc.state.oh.us]

Thank you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Friday, April 03, 2015 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier question

**
No
Config.properties has all config values for midtier

There is arsys.xml file in Tomcat, but that tells Tomcat about web app with 
name arsys being deployed on it

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 04 April 2015 01:09
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Midtier question

**
Thank you - I wasn't sure if there were other xml files that also held cofig. 
Values

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Friday, April 03, 2015 3:24 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Midtier question

**
config.properties under web-info\classes in midtier folder


Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 04 April 2015 00:50
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Midtier question

**
On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
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public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
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please delete all copies from your system without disclosing, copying, or 
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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Re: Midtier question....

[richard....@bwc.state.oh.us]

Thanks to all who responded!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Friday, April 03, 2015 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier question

**
Well there is depending on your setup.

If you are using Tomcat in the Tomcat directory there is the 
\conf\Catalina\localhost\arsys.xml that controls the browser path and where it 
points in the MidTier folders, granted that isn't a performance configuration 
but it is still a setting.

Also in the Tomcat directory \bin there is the Tomcat(#version)w.exe that when 
you open there is a Java tab that contains various performance tweaks to the 
Apache service, like Memory Pool, thread stacks, etc.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, April 3, 2015 2:39 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Midtier question

**
Thank you - I wasn't sure if there were other xml files that also held cofig. 
Values

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Friday, April 03, 2015 3:24 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Midtier question

**
config.properties under web-info\classes in midtier folder


Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 04 April 2015 00:50
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Midtier question

**
On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
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This message contains information which may be confidential and privileged. 
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Portions of this message may be confidential under an exemption to Ohio's 
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Re: Midtier question....

[richard....@bwc.state.oh.us]

Thank you - I wasn't sure if there were other xml files that also held cofig. 
Values

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Friday, April 03, 2015 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier question

**
config.properties under web-info\classes in midtier folder


Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 04 April 2015 00:50
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Midtier question

**
On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
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Midtier question....

[richard....@bwc.state.oh.us]

On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

OK. Thank you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Friday, March 27, 2015 12:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
We have to find which application is using 1433 port and  stop/disable that 
service || un-install it.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, March 27, 2015 2:03 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
That may be it….any suggestion on what port should be used?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Thursday, March 26, 2015 1:30 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
This may happen is 1433 port is being used by some other application.

AR installer is not able to access 1433 and service creation fails.  I faced 
this once where 1433 was being used by other application.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard....@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 7:26 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**

Not really…

[cid:image001.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 26, 2015 9:43 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Is there anything in the server event logs?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 8:15 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image002.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, Richard.C   wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, Richard.C  wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, Richard.C  wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it

Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

That may be it….any suggestion on what port should be used?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Thursday, March 26, 2015 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
This may happen is 1433 port is being used by some other application.

AR installer is not able to access 1433 and service creation fails.  I faced 
this once where 1433 was being used by other application.

Thanks,
  Vivek

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 7:26 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**

Not really…

[cid:image001.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 26, 2015 9:43 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Is there anything in the server event logs?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard....@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 8:15 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image002.jpg@01D06818.53FB3420]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, Richard.C   wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, Richard.C  wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, Richard.C  wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!


--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com<mailto:brian.gill...@pbs-consulting.com>




_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions 

Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

Not really…

[cid:image002.jpg@01D067AB.1145A5B0]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 26, 2015 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Is there anything in the server event logs?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Thursday, March 26, 2015 8:15 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image003.jpg@01D067AB.1145A5B0]


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, Richard.C   wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, Richard.C  wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, Richard.C  wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!


--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com<mailto:brian.gill...@pbs-consulting.com>





_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

I’ve rebooted, cleared dnscache, waited, not removed services while running, 
had them totally rebuild the server - everything I could think of.

Still get this message

[cid:image001.jpg@01D067A5.606A2C20]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 25, 2015 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Richard,
I have seen places in a windows install where it is unable to create the 
service because the service is in the process of being removed, and the only 
way to 'fix' that is to reboot the boxhave you been doing any reboots 
between install attempts?

On Wed, Mar 25, 2015 at 2:06 PM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian 
Gillock
Sent: Wednesday, March 25, 2015 10:09 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. _ARSlist: "Where the Answers Are" and have been for 
20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com<mailto:brian.gill...@pbs-consulting.com>

_ARSlist: "Where the Answers Are" and have been 

Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

Checked all these and did them all. Still not creating the AR 
service….installing as a member of a group (shared database) and login
Credentials are OK. The installer completes as it should except that the 
service isn’t created. Working on seeing if the server was
Created as it should have been….  But I’ve not seen where everything seems to 
work but only the portmapper service is created…



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock
Sent: Wednesday, March 25, 2015 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Are you running the installer, "as administrator?"  If you are installing on a 
Windows platform, is DEP enabled and have you added the installer to the list?

If you are attempting to install to an existing DB, make sure the login 
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**

Good suggestion – looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm….





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott 
Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:

I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. _ARSlist: "Where the Answers Are" and have been for 
20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com<mailto:brian.gill...@pbs-consulting.com>

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

Good suggestion - looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:

I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install - no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the "Post Upgrade
Extractor" screen where it shows a progress bar for "Starting AR
System Server Services..." where it looks like it's hung - the Progress bar 
hasn't moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. _ARSlist: "Where the Answers Are" and have been for 
20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

7.6.04 Install question...

[richard....@bwc.state.oh.us]

I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install - no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the "Post Upgrade
Extractor" screen where it shows a progress bar for "Starting AR
System Server Services..." where it looks like it's hung - the Progress bar 
hasn't moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: RIP: Leonard Nimoy

[richard....@bwc.state.oh.us]

A second lesson is that he passed away from COPD from smoking


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Friday, February 27, 2015 1:44 PM
To: arslist@ARSLIST.ORG
Subject: RIP: Leonard Nimoy

**
All,

For those who watched Star Trek as a kid and thought that the future the show 
was showing, was what future generations would be living. This is a sad day.

I have always wonder how many of our scientists, engineers and others, got 
their starts because of adventures of Spock, Jim Kirk and the rest of the crew 
of the USS Enterprise.

One of Mr. Nimoy's last quotes was "A life is like a garden. Perfect moments 
can be had, but not preserved, except in memory"

"He's not really dead as long as we remember him." -- Dr. McCoy, Star Trek II 
-- The Wrath of Khan. RIP.

With that said, I do hope we all "Live Long and Prosper".



Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com

[ecm_036069_email]

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Server Group question....

[richard....@bwc.state.oh.us]

Thanks! This is exactly what I needed. I did go over all that's in the manuals 
- it's what isn't in the manuals that
I was hoping to find out - the "gotchas" 

Thank you very much for your advice and suggestions!!



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group question

**
Since you do not have a load balancer in front of it , you probably don't want 
to make a server group.

Making it into a server group is pretty easy - there's step by step directions 
in the docs. Basically you do this:


1.   Change the server alias to your server group name - this should match 
the load balancer name.

2.   Add IP-Name entries for every possible name/ip the server could know 
itself as - so the IP of each all servers, FWDN and short name of all servers, 
and the load balancer and IP.

3.   Check the "Server Group Member" checkbox in the config tab of AR admin 
of all servers

4.   You can ignore the "server group name" under the advanced tab - this 
is no longer used

5.   Shut down all the servers except the admin server

6.   Configure the entries in the AR Server Group Operation Ranking form.  
Each operation should have an entry for each server and a rank (in your case) 
of 1 or 2.  You'd probably want to keep all of them 1 for your old server and 2 
for your new server.

7.   Shut down the admin server

8.   Restart the admin server.  When it is up completely restart all other 
servers

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, February 27, 2015 9:56 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
No load balancers. Testers will be accessing them directly through different 
dns names. Butsince the 2003 server was
created as a standalone server (i.e. NOT in a server group...) how can I now 
make it into a server group member? Do I need
to reinstall it as an actual server group and server group member or can I 
change something in the ar.cfg file or... to
make it into a server in a server group? Since the forms, permissions, etc. are 
all contained in the sql database this would
be the easiest way to create the new system (parallel the 2003 with the 2012 
and then just shut down the 2003 after testing
and verification).



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 10:46 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
Are you going to put the servers behind a load balancer? Or are they going 
directly to the servers?

You could put them in a server group at least temporarily  - this will prevent 
servers from stepping on each other's toes.  Make sure you define the entries 
in the Server Group Operation Ranking form and take care of the naming (server 
group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well.

Barring  that, you can disable escalations, SLM Business Rules engine, and 
admin operations on one server (double check the docs in case I missed 
anything).  That will prevent the servers from colliding on the automatic tasks.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, February 27, 2015 9:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
We currently have our AR/Midtier on 2003 servers. They're going out of support 
so we want to move the AR/Midtier
system to 2012 servers. Midtier won't present any problems. I'd like to not 
have to define a new database and move
all the data to a new database server.  So, if we can set up an AR system on a 
2012 server, share the database and
after test just shut off the 2003 AR server that would be ideal. Having both 
servers active until that time would allow
users to do testing on the 2003 server and the 2012 server at the same time - 
we hope



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 10:32 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
I've had a lot of experience with

Re: Server Group question....

[richard....@bwc.state.oh.us]

No load balancers. Testers will be accessing them directly through different 
dns names. Butsince the 2003 server was
created as a standalone server (i.e. NOT in a server group...) how can I now 
make it into a server group member? Do I need
to reinstall it as an actual server group and server group member or can I 
change something in the ar.cfg file or... to
make it into a server in a server group? Since the forms, permissions, etc. are 
all contained in the sql database this would
be the easiest way to create the new system (parallel the 2003 with the 2012 
and then just shut down the 2003 after testing
and verification).



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group question

**
Are you going to put the servers behind a load balancer? Or are they going 
directly to the servers?

You could put them in a server group at least temporarily  - this will prevent 
servers from stepping on each other's toes.  Make sure you define the entries 
in the Server Group Operation Ranking form and take care of the naming (server 
group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well.

Barring  that, you can disable escalations, SLM Business Rules engine, and 
admin operations on one server (double check the docs in case I missed 
anything).  That will prevent the servers from colliding on the automatic tasks.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, February 27, 2015 9:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
We currently have our AR/Midtier on 2003 servers. They're going out of support 
so we want to move the AR/Midtier
system to 2012 servers. Midtier won't present any problems. I'd like to not 
have to define a new database and move
all the data to a new database server.  So, if we can set up an AR system on a 
2012 server, share the database and
after test just shut off the 2003 AR server that would be ideal. Having both 
servers active until that time would allow
users to do testing on the 2003 server and the 2012 server at the same time - 
we hope



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 10:32 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server Group question

**
I've had a lot of experience with these.

First - what problem are  you trying to solve by adding a server?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, February 27, 2015 9:20 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Server Group question

**

I'd like to ask a question - I've read the config/install manuals and didn't 
find a good definite answer in them.

We have a 7.6.04 system with an AR server, a mid-tier server and a database 
server.

What I need to do is to be able to add a second AR and Midtier server on our 
system. Should it be built as a
separate AR/Midtier system and "share" the existing database or do I need to 
somehow "convert" the
existing AR/Midtier system into a server group (of 1 server) and add the "new" 
server into the group?

Thanks for any and all suggestions!






Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message ma

Re: Server Group question....

[richard....@bwc.state.oh.us]

We currently have our AR/Midtier on 2003 servers. They're going out of support 
so we want to move the AR/Midtier
system to 2012 servers. Midtier won't present any problems. I'd like to not 
have to define a new database and move
all the data to a new database server.  So, if we can set up an AR system on a 
2012 server, share the database and
after test just shut off the 2003 AR server that would be ideal. Having both 
servers active until that time would allow
users to do testing on the 2003 server and the 2012 server at the same time - 
we hope



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, February 27, 2015 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Group question

**
I've had a lot of experience with these.

First - what problem are  you trying to solve by adding a server?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Friday, February 27, 2015 9:20 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Server Group question

**

I'd like to ask a question - I've read the config/install manuals and didn't 
find a good definite answer in them.

We have a 7.6.04 system with an AR server, a mid-tier server and a database 
server.

What I need to do is to be able to add a second AR and Midtier server on our 
system. Should it be built as a
separate AR/Midtier system and "share" the existing database or do I need to 
somehow "convert" the
existing AR/Midtier system into a server group (of 1 server) and add the "new" 
server into the group?

Thanks for any and all suggestions!






Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Server Group question....

[richard....@bwc.state.oh.us]

I'd like to ask a question - I've read the config/install manuals and didn't 
find a good definite answer in them.

We have a 7.6.04 system with an AR server, a mid-tier server and a database 
server.

What I need to do is to be able to add a second AR and Midtier server on our 
system. Should it be built as a
separate AR/Midtier system and "share" the existing database or do I need to 
somehow "convert" the
existing AR/Midtier system into a server group (of 1 server) and add the "new" 
server into the group?

Thanks for any and all suggestions!






Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC sues SNOW

[richard....@bwc.state.oh.us]

Your tax dollars at work….


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, September 23, 2014 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC sues SNOW

**
Keep in mind the US patent office gave a patent to a guy  for a method of 
swinging sideways, which was invented by his daughter (and every kid who ever 
sat on a swing):

http://www.google.com/patents/US6368227



William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Tuesday, September 23, 2014 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC sues SNOW

**
I can't see how any of these actually stand up in court. If you read the first 
patent it basically says "get the details of a computer system into a text file 
and load the information into a database"

If that's the case then Tivoli, et al, look out!

What a waste of time, money and resource imho.

--
Danny Kellett
dkell...@javasystemsolutions.com



On Tue, Sep 23, 2014, at 04:49 PM, Rick Cook wrote:
**
Maybe, but legally, there is a difference between "stealing" a concept (nothing 
new under the sun) and stealing (the details) how that concept is brought to 
market.  It doesn't help that the SNOW C-team is full of people with a track 
record of unethical, if not illegal, behavior.  That BMC isn't the only 
competitor suing them adds weight to the claim.

Rick Cook

On Tue, Sep 23, 2014 at 8:44 AM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
That is a “stolen quote” …

Many people say that line.

Indirectly - it is saying - nothing is invented - just new interpretations of 
existing stuff.

Take for example: http://www.google.com/patents/US7617073

Adding colors to elements - based on health - and then make special marks based 
on a dependents components health.

This sort of seems to be previous art.

http://en.wikipedia.org/wiki/Charles_Joseph_Minard#mediaviewer/File:Minard-carte-viande-1858.png
(Looks old to me)


-John


On Tue, Sep 23, 2014 at 10:08 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
The money quote:  "...company founder, Fred Luddy, described his approach to 
innovation by saying “. . . good artists copy and great artists steal, and I’ve 
been a thief all my life.”  Little tip:  That's maybe not something you say in 
public, Fred.

You may remember Mr. Luddy as part of the Peregrine gang, which looks to be up 
to their old shenanigans.  Details here. 
http://www.sandiegoreader.com/weblogs/news-ticker/2013/apr/03/peregrine-ii-servicenow-insiders-including-moores-/#

Rick Cook

On Tue, Sep 23, 2014 at 8:01 AM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**
http://www.bmc.com/news/press-releases/2014/BMC-Software-Sues-ServiceNow-for-Patent-Infringement.html



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."


651-556-0930 
ijohn.sundb...@kineticdata.com


www.kineticdata.com 
Icommunity.kineticdata.com




_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."


651-556-0930 
ijohn.sundb...@kineticdata.com


www.kineticdata.com 
Icommunity.kineticdata.com




_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4765 / Virus Database: 4015/8212 - Release Date: 09/14/14
Internal Virus Database is out of date.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
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"Where the Answers Are, and have been for 20 years"

Re: Changing servers

[richard....@bwc.state.oh.us]

Thanks Claire!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, August 13, 2014 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing servers

**
Search the BMC KB or Documents area.  There is a booklet that has all of the 
steps that need to be taken to change a server name.
Below is the document name:


"Making Server Name Changes When Using a Duplicated or Migrated Environment"

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, August 13, 2014 1:32 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Richard,
You may want to use the string search in Dev Studio and search your current 
workflow for any workflow that references the current server names.  We found 
several pieces of workflow that had the server name hard coded in it.  When we 
moved our DB over to a new server with new name we also needed to review the 
below items and make updates as necessary.  Not knowing your environment some 
of these may not apply to you.

Update CAI Application Registry Server References
Delete AR System Searches Preference Records
Update Report References
Update Report Creator References
Update SRM Application Setting
Update Survey URL (SYS:Attachments) References
Update UDM:Config Settings
Update UDM:ARAppPassword Settings
Update UDM:Repository Database Settings
Delete AIE:BackUpLoadFlag Records
Update the AIE Data Exchanges Instance and SqlServer DB References
Update the AIE DataBase Field Menu Configuration SqlServer DB Reference
Update the SLM:ConfigPreference Mid-Tier Reference
Update the Default Web Path Setting for Application Servers
Update SRM Advanced Interface Form References
Update Help File References
Update AST AR Server Connection References


Hope that's helpful.
Todd Arner
Great Lakes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 11:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Thanks - I'll check into that. Thanks for the heads up!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin
Sent: Wednesday, August 13, 2014 11:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Hi Richard,

You did not mention it, but there should be a license key issue for the AR 
System server (unless something has changed in the newer versions).

Kelvin

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 10:21 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Changing servers

**
It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org<mailto:no...@glhec.org> immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.
_ARSlist: "Where the Answers Are" and have 

Re: Changing servers

[richard....@bwc.state.oh.us]

Wow! That's outstanding - thank you for sharing!!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, August 13, 2014 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing servers

**
You might also want to check out the nifty Remedy Restore Tool written by Carl 
Wilson at the URL below. It can identify a lot of places you might have to make 
data changes and you can configure it to actually make the changes for you as 
well. I found the tool very helpful when restoring our production database to 
our development environment.

https://communities.bmc.com/docs/DOC-7710

-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, August 13, 2014 11:32 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Richard,
You may want to use the string search in Dev Studio and search your current 
workflow for any workflow that references the current server names.  We found 
several pieces of workflow that had the server name hard coded in it.  When we 
moved our DB over to a new server with new name we also needed to review the 
below items and make updates as necessary.  Not knowing your environment some 
of these may not apply to you.

Update CAI Application Registry Server References
Delete AR System Searches Preference Records
Update Report References
Update Report Creator References
Update SRM Application Setting
Update Survey URL (SYS:Attachments) References
Update UDM:Config Settings
Update UDM:ARAppPassword Settings
Update UDM:Repository Database Settings
Delete AIE:BackUpLoadFlag Records
Update the AIE Data Exchanges Instance and SqlServer DB References
Update the AIE DataBase Field Menu Configuration SqlServer DB Reference
Update the SLM:ConfigPreference Mid-Tier Reference
Update the Default Web Path Setting for Application Servers
Update SRM Advanced Interface Form References
Update Help File References
Update AST AR Server Connection References


Hope that's helpful.
Todd Arner
Great Lakes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 11:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Thanks - I'll check into that. Thanks for the heads up!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin
Sent: Wednesday, August 13, 2014 11:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Hi Richard,

You did not mention it, but there should be a license key issue for the AR 
System server (unless something has changed in the newer versions).

Kelvin

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 10:21 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Changing servers

**
It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org<mailto:no...@glhec.org> immediately and 
destroy or delete the original message

Re: Changing servers

[richard....@bwc.state.oh.us]

Yes - very much so - thanks!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, August 13, 2014 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing servers

**
Richard,
You may want to use the string search in Dev Studio and search your current 
workflow for any workflow that references the current server names.  We found 
several pieces of workflow that had the server name hard coded in it.  When we 
moved our DB over to a new server with new name we also needed to review the 
below items and make updates as necessary.  Not knowing your environment some 
of these may not apply to you.

Update CAI Application Registry Server References
Delete AR System Searches Preference Records
Update Report References
Update Report Creator References
Update SRM Application Setting
Update Survey URL (SYS:Attachments) References
Update UDM:Config Settings
Update UDM:ARAppPassword Settings
Update UDM:Repository Database Settings
Delete AIE:BackUpLoadFlag Records
Update the AIE Data Exchanges Instance and SqlServer DB References
Update the AIE DataBase Field Menu Configuration SqlServer DB Reference
Update the SLM:ConfigPreference Mid-Tier Reference
Update the Default Web Path Setting for Application Servers
Update SRM Advanced Interface Form References
Update Help File References
Update AST AR Server Connection References


Hope that's helpful.
Todd Arner
Great Lakes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 11:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Thanks - I'll check into that. Thanks for the heads up!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin
Sent: Wednesday, August 13, 2014 11:34 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Changing servers

**
Hi Richard,

You did not mention it, but there should be a license key issue for the AR 
System server (unless something has changed in the newer versions).

Kelvin

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 10:21 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Changing servers

**
It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org<mailto:no...@glhec.org> immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
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Re: Changing servers

[richard....@bwc.state.oh.us]

Thanks - I'll check into that. Thanks for the heads up!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wallace, Kelvin
Sent: Wednesday, August 13, 2014 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing servers

**
Hi Richard,

You did not mention it, but there should be a license key issue for the AR 
System server (unless something has changed in the newer versions).

Kelvin

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, August 13, 2014 10:21 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Changing servers

**
It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
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_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Changing servers

[richard....@bwc.state.oh.us]

Great! Thanks!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, August 13, 2014 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing servers

**
You could install Remedy and the apps on the new servers in advance then you'd 
only need to change the database server references when you move the database 
over.

During the install consider using an alias for the servers instead of their 
actual names - resolve the alias to an IP in the hosts file.
This way you will have a minimal amount of reconfiguring if you clone the 
environments.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 13 August 2014 15:21
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Changing servers

**
It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
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_ARSlist: "Where the Answers Are" and have been for 20 years_
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public records law or under a legal privilege. If you have received this 
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Changing servers

[richard....@bwc.state.oh.us]

It looks like our system admins need to move the arserver and our midtiers to  
servers with different names.
What/where will we have to change server names to hopefully make it happen 
easily? Hopefully it would
be just config file changes, but  Any help or guidance would be really 
appreciated. Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Re: ENGAGE

[richard....@bwc.state.oh.us]

Butthere may be free stuff!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, July 29, 2014 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**
I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical 
discussions for us who don't need hand holding and the "New Remedy User 
Experience?" Where are the "ways to use Remedy that you never thought of?" How 
about Misi and seeing how he integrates things with Remedy? Where are the 
little customers and big customers explaining how they do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**
Looks like they updated the session times to more reasonable values.  Some of 
that may be time zone adjustment, but at least evenings now look free for 
networking and other activities.
I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick

On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.
On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:

First off, as to Claire's earlier comment, I am truly flattered.

I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.

I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere

BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but 
we're worth it!  Stop treating this as a way to just sell your products.  We've 
already bought into that.  Instead, think about how YOU can help US to better 
leverage these products.  Do a better job in running this event.  Perhaps give 
it to the education and engineering/R&D departments, and leave the sales staff 
at home!

*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky 
mailto:tpala...@gmail.com>> wrote:

**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(


On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session.

On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
Yeah I proposed this... Somekind of "genius bar" or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a "mini community onsite" using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the "bird & the feathers", "genius bar", "community" and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.

On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury 
mailto:tauf...@gmail.com>> wrote:
In browsing through the s

Re: Remedy Developer Performance Metrics

[richard....@bwc.state.oh.us]

What about equivalent metrics in creating objects but diffences in debugging? 
Requester interaction?
Complexity of requirements? Meeting time deadlines? Playing golf with the IT 
director?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: Tuesday, June 03, 2014 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Performance Metrics

**
Dave,

Ok, fair enough.  And I agree there are a lot of qualifications/considerations.

I'm seeing now, though, that I posed too broad (and sensitive) a question.  Let 
me try a different angle on this, which should be sufficient for my needs:

On a good day, and if it's all you had to do, about how many workflow objects 
(AL's, filters, escalations) can you create (minimum, maximum, and average)?

For me, if it's very complex workflow, it might be as low as 15-20 objects.

On the other hand, if it's a highly mechanical operation - e.g. I need to 
replicate the same On Return active link that perhaps calls a common guide 
across all the fields of several forms, so I'm only changing the field id and 
doing a "Save As" - it might get up to a few hundred (say one/minute).  But 
even on my worst day and the most complex workflow it's not going to be just 
one object on the low end, and it's never going to be a thousand on the high 
end.

So for me, min to max, my answer would be 15 to, say, 400.  And, on average, 
I'd say it's probably around 30 or so.

So, anyone willing to answer, I'd appreciate the data points.

Thanks,
Charlie

On Tue, Jun 3, 2014 at 4:44 PM, Shellman, David 
mailto:dave.shell...@te.com>> wrote:
Charlie,

Being an AR System admin is not about how many active links or filters or 
fields one can put together in a day.  Do they work as intended?  Are the 
permissions right?  If they are not working as intended how well does the 
individual do to figure out what is not right and correct the problem.  Is it 
entirely new workflow or is the individual adding to something another person 
put together?  Or they finding and correcting issues and with existing workflow.

If you count workflow objects one could do coding to meet that criteria. On the 
other had they could be efficient and combine three actions into one filter 
instead of three.

Finally there is more than one way to create code within the AR System.  One 
individual could do something one way and another individual completely 
different.  Both ways meet the design requirements.

Dave

> On Jun 3, 2014, at 5:46 PM, "Charlie Lotridge" 
> mailto:lotri...@mcs-sf.com>> wrote:
>
> **
> Hi all,
>
> I'm curious...what are your opinions about what might be useful metrics to 
> use to judge the performance of Remedy developers?  To narrow the 
> conversation a bit, let's just talk about during the creation of a new custom 
> application, or custom module to an existing application.  In other words for 
> code generation.
>
> So for example, you might tell me that a good developer can create at least 
> 50 logic objects (active links/filters/escalations) in a day.  Or create & 
> format one form/day.
>
> What are you opinions?
>
> Thanks,
> Charlie
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Fast v.s. List Threads

[richard....@bwc.state.oh.us]

Neither does Microsoft, Oracle, etc.  Why put something onerous in the way of 
customers? Should be making
it much easier to use to get help, rather than harder…..


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, April 30, 2014 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fast v.s. List Threads

**
Thought I would share this on the List.  I put my ranty pants on for this one 
(no really, notice the tags):  Why do I have to log into bmc.docs.com almost 
every time I open it?

The recentish docs.bmc.com changes and need to enter 
credentials multiple times a day the has probably been experinece by many of 
you.  Apparently this is by design.  The response I received on a recent ticket 
for it:


no secured system in the work arena will allow 1 day of session validity" and 
at this time no changes will be made.  (Login expiration is correctly 
configured. No secured system in the work will allow 1 day of session validity.)



"Multiple login is a known issue as we have different apps using different SSO 
solution. We are already working on that. You cannot have SSO/session active 
across multiple computers. This is basics of secured system..

I too am looking for an answer as to why is this documentation needs to be so 
secure?  SNOW doesn't secure their doc.

Jason





On Tue, Apr 29, 2014 at 10:20 PM, Axton 
mailto:axton.gr...@gmail.com>> wrote:
**
Just to help (maybe) solve a long standing problem, let me point this out.

I ran a Google search for a quote from the excerpt you cited from the product 
documentation:
   "The fast queue handles the operations that generally run to completion 
quickly"

Guess what result did not show up on the first page of results... BMC's product 
documentation...  What logic they have to withhold their documentation from 
robots indexing it is beyond me.  If memory serves me correctly BMC has gone to 
lengths to ensure that APIs, documentation, javadoc, systematic workflow 
documentation, etc. are not available on the web.

Maybe someone can help me understand the logic here because it eludes me...

On Tue, Apr 29, 2014 at 7:06 PM, William Rentfrow 
mailto:wrentf...@stratacominc.com>> wrote:
**
This is straight out of the ARS configuration guide:

Fast queue
The fast queue handles the operations that generally run to completion quickly
without blocking access to the database. The fast queue handles all server
operations, except for:
􀂄 Administrative operations that restructure the database. These operations use
the administration queue.
􀂄 The ARExport, ARGetListEntry, ARGetListEntryWithFields, and
ARGetEntryStatistics, and other API calls (which use the list queue).
For more information about API calls, see the C API Reference.
One or more threads can serve the fast queue if a fast queue is configured. To
configure a fast queue, see “Defining queues and configuring threads” on
page 160.

List queue
The list queue handles AR System operations that might require significant time,
block access to the database, or both. Examples of these operations include
ARExport, ARGetListEntry, ARGetListEntryWithFields, and
ARGetEntryStatistics.
One or more threads can serve the list queue if a list queue is configured. To
configure a list queue, see “Defining queues and configuring threads” on page 
160.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew 
Fremont
Sent: Tuesday, April 29, 2014 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Fast v.s. List Threads

**
Hi,
What are the main differences between the two? I can't any docs about these 
threads.
Which one handle the requests from users via Mid-tier, or WUT clients.
Thanks
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Caught Exception issue...

[richard....@bwc.state.oh.us]

Doesn't BMC have any release/quality assurance anymore?
Seems like when they release something they then have to
release a ton of fixes for it


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, February 05, 2014 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue...

If this was feedback on the JSS SSO Plugin, I'd be embarrassed. It sounds like 
BMC need to spend one year doing nothing but improving stability. Like fixing 
the dozens if Javascript errors that will never go away through flushing caches 
etc.

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Re: OT: ServiceNow

[richard....@bwc.state.oh.us]

ARLIST is a great resource to have, but think about why it's needed.
Could a competing product be so well designed and easy to use/customize/modify
and so reliable that a similar comparable resource isn't needed? Could the
SNOW folks be so attentive and interested in their customers that
the customers don't have to resort to complaints to senior
product management to get problems fixed, etc.? Would you rather have
a car that isn't as great and may not have all the bells and whistles
of another but where the dealership is able to fix it quickly or one
where the dealership is unresponsive, mechanics take weeks to fix it
and limited parts manuals are available? When's the last time your
salesperson or tech support person called you just to see how things
were going or there's anything they can do for you? Just giving you
some things to think about


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Khanna
Sent: Tuesday, November 26, 2013 7:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

Just a reduction in installation time is not enough to say that iSNow is better 
than remedy. Did you see the user interface of SNow ? It sucks...
Its not at all user friendly.

BMC Remedy is much better than SNow in all areas. I assume that BMC is working 
very hard to make it more powerful. It wont let its best product to go in vain.

I love remedy.

On 11/26/13, Joe Newmark  wrote:
> We have implemented SNOW in both hosted and on premise instances and
> we like it. The average deployment time has dropped significantly from
> that of installing Remedy. We are currently deploying both SNOW and
> Remedy on Demand for two customers. I will take SNOW over RoD
> anytime... I am fighting BMC on many fronts. The latest was getting
> them to understand that the AR server needed to get out past the proxy
> server to deliver a web service. They had set it up that way in
> development, but not in QA or production. It took three critical
> tickets and four days to get this worked out. Couple that with the
> hoops you need to jump through to get a simple customization like a 
> notification filter done makes and I am fed up.
>
> When I first heard about ServiceNow, I was not impressed, after all I
> was a Remedy guy. However by the time the Berlin version came out I
> was impressed by how easy it was to deploy even on premise. The
> average installation time is under 20 minutes. That is installing both
> the database and the application. To me ServiceNow is what Remedy 8 should 
> have been.
> Both products have their place, but BMC needs to step up their game to
> keep their market share.
>
> Sent from my iPad
>
>> On Nov 26, 2013, at 4:34 PM, "Pierson, Shawn"
>>  wrote:
>>
>> **
>> My company has also recently taken a look at Service Now.  I can also
>> confirm hearing some deliberately false information being provided,
>> but that's likely typical for any sales presentation.  That being
>> said, I do have a cautiously positive view of their product.  The
>> techie part of my personality would like to make the switch just to
>> learn something completely new and exciting, but in terms of doing
>> what's best for my organization I don't think it's fully matured
>> enough yet to replace Remedy, plus not all companies are willing to
>> have their private data out on "the cloud" yet.  I've also come to
>> the opinion that us Remedy folks are maybe more opposed to some of
>> the people involved with ServiceNow and their marketing techniques
>> than the anything else.  Either way, I plan to keep my eye on them
>> and if my management told me tomorrow that they signed me up for
>> classes and that we'd be migrating to that product, I would treat it as an 
>> opportunity not treat it as the end of the world.
>>
>> Thanks,
>>
>> Shawn Pierson
>> Remedy Developer | Energy Transfer
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
>> Sent: Tuesday, November 26, 2013 2:26 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: OT: ServiceNow
>>
>> **
>> That is I was looking at SNOW in terms of knowing what's good and
>> what is bad. No product is the best at everything.
>> I am certainly more open minded about the products than most folks I
>> met at the SNOW conference were.
>>
>> To them [SNOW conference attendees, the ServiceNow employees and
>> others] BMC Remedy is the enemy and it can do no right. There were
>> many expressing blatantly false views, I kept my opinions mostly to myself.
>>
>> Well, I did have to correct former BMC employees who were saying Fred
>> Luddy had something to do with creating Remedy. A view I heard enough
>> times to consider it to be deliberate.
>>
>> Yes, the marketing is a direct steal from what Remedy Corp. said in
>> the 1990s, and there is a tiny bit of truth to some of what they say.
>> Mostly though, if the developer studio were sped up to the speed of
>> the ol

Re: Customization

[richard....@bwc.state.oh.us]

Just asking, but “why Doug” in these situations? Where is your local 
salesperson or technical person. Don’t
you get periodic visits from them or have access to the regional tech person?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, October 18, 2013 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Customization

**
**

That's a scary thought. I hope they do not have this point of view with any 
other application.  It's unfortunate because BMC is a really good product, 
however our  Managers are sending out this bad publicity due to a lack of 
understanding of the BMC products.  When I try to explain - it's like talking 
to sheet rock.  Nice people, but I'm not sure why they are not listening to the 
professional recommendations the BMC SMEs that they hire.  Meanwhile we have 
all these great BMC tools and we are not leveraging the technology.

A year ago, I created 1 field in a regular table. I heard noise about it of 
course - my phone was ringing right away.  I was told this new field made them 
really "nervous" and code changes are not allowed - contact BMC for a hotfix 
instead.  I'm still trying to wrap my mind around this.  I wish Doug would have 
a chat with them.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, October 18, 2013 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Customization

**
Does your company have the same unrealistic view of all application software or 
only BMC’s?

Feels like a Friday type thread, only a Dilbert version of it.

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: October 18, 2013 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customization

**
**
We are on AR System/ITSM 7.6.4 and I have explained to the team that we have 
overlays which manages these code changes. The reply was "No code changes - and 
BMC has to fix their application."  (oh brother)


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, October 18, 2013 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customization

**
What version are you on? In the newer versions, BMC has made it "easier" to 
customize the system and every version, they try to take more and more customer 
"customizations" and make them something you can configure within the tool. So 
I guess the first question is if you are on a version that supports overlays 
(7.6.04 +).
It may then be a good idea to get in touch with your company's sales guy and 
explain to him the negative opinion everyone has about the product and said 
comments about the "no customization" rule. I'm sure the sales person will be 
interested in smoothing things over if he cares about doing more business. Ask 
him/her to set up a meeting with product management and have a real, in person, 
discussion with them about the direction of the product and what you 
should/shouldn't do.
Worst case scenario, hit the job market. Sounds like a crappy environment to 
work in. There are plenty of great opportunities out there. I believe Unisys is 
hiring.
Hope this helps.

On Fri, Oct 18, 2013 at 9:32 AM, Koyb P. Liabt 
mailto:tekkyto...@aol.com>> wrote:
**
Hi,

We have a serious issue.  Our company has strictly mandated that no 
customizations be made to our ITSM system - unless BMC does it via a "Hotfix."  
Management states that BMC informed them "not to customize."  (I believe it's 
more than an issue related to upgrades - not sure what all was communiccated).  
As result, whenever there is a change that needs to be made - their position 
is.." it's BMC's responsibility to fix their application."  For example, if 
there are OOB fields marked as 'optional" and our company wants the fields to 
be "required" - then the oweness is on BMC to fix it.  This is what our company 
calls "a broken piece of code that needs a hotfix."  (how absurd).  Internal 
developers are to administer the data and are not able to create a form, add a 
field, create an active link, filter etc - it might "break Remedy more."   Only 
four filters were created over the two years from our team.  To make a code 
change, it requires several pages of an essay detailing why we need this new 
code, weeks of meetings to discuss the filter, Sr. Management must be notified, 
then go through the CAB review board,  etc

Unfortunately, because of this "no customize" delusion, our company views the 
ITSM OOB applications as "junk" because it does not meet requirements that 
continually change as we mature as a company.  Harsh statements are daily 
communicated throughout our company over these issues.  Whenever a field and/or 
workflow does not match their "wish list" - almost every meeting, people are 
walking around complaining that the "tool just d

Re: Backpay for Federal Contractors

[richard....@bwc.state.oh.us]

Sounds like one of the downsides of being a contractor….:)



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, October 17, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Backpay for Federal Contractors

**
Please sign this as it affects a subset of our Remedy community as well.

Sent from my iPhone

On Oct 17, 2013, at 3:56 PM, Deepak Pathak 
mailto:dpathak1...@gmail.com>> wrote:
**
Please sign this petition if you agree to provide back pay to Federal 
contractors that did not get paid due to no fault of theirs or had to use up 
all of thier PTO's 

https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s


Thanks,

- Deepak
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: outside the BMC reserved range

[richard....@bwc.state.oh.us]

??? This is encrypted…

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Wednesday, September 18, 2013 3:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: outside the BMC reserved range

**
[cid:image001.gif@01CEB485.B4D151F0]

[cid:image002.gif@01CEB485.B4D151F0]



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message in error or due to an unauthorized transmission or interception, please 
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<><>

Re: ARS upgrade from 7.6.04 to 8.1 with Customization

[richard....@bwc.state.oh.us]

If the old and new systems that you're going to run in parallel access the same 
database
doesn't that pose a problem?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 10, 2013 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS upgrade from 7.6.04 to 8.1 with Customization

Hi,

Are we talking ITSM or not?

Client side integration is very different than doing it to/from aruser.exe.
Please explain what you have to get suggestions.

Macros are typically various searches that can be converted to 
form-defined-searches. Other things on newer systems could be various reports 
and data exports.

You can do an upgrade with almost zero downtime if you can run the old and new 
systems parallel.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has
> large amount of customization and do not intend create overlays for them.
>
> Need your help to understand what all areas i need to take care of for
> this upgrade (My server's are in server group with email integration
> and i have other integration as well like WS/API and DB integration ),
> like
>
> 1. WUT Macros would not work and needs to be converted to workflow.
> 2. Any custom workflow written over the core BMC field may get lost
> during upgrade.
> 3. Any custom script solution on UserTool would not work over Mid-Tier.
>
> If anybody has attempted this before please let me know the challenges faced.
>
> Note: I've seen a previous post related to this upgrade, however it
> was more on upgrade with zero downtime line, which is currently not
> available with the product version.
>
> Regards,
> Andro WC
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: 7.6.04 Upgrade to 8.1

[richard....@bwc.state.oh.us]

Given this description it brings up the question as to why you would NOT want 
it.
Upgrades, etc. can take days of downtime during the process with no 
availability while
it’s happening. It sounds like most of the synchronizing has been worked out 
and not
much work remains – so why not do the sprint to the finish line with it? I’d 
vote for it
especially so my customers can have a seamless experience (and so I don’t have 
to spend
weekends at work and on the phone to get it up and running……).  Why vote? You’re
almost there. Do it.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, July 30, 2013 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Upgrade to 8.1

**
Tom (and others who responded),

The "feature" of zero-down time and the demonstration at WWRUG 2012 was a lab 
demo to show a
concept that we had taken from design into prototype to gage interest from the 
customer base.

To be clear, it is not present in any release of the product at this time.

We are still gaging customer interest and I will say unfortunately, the 
interest expressed in this topic has
not been as strong as several of us expected.  There is interest – don't get me 
wrong – but there are other
things that are generating much more concern from customers.  There is still a 
contingent struggling to get
this capability added to an upcoming release – but nothing has made it yet.


The functionality we demonstrated was true zero-down time.  It creates parallel 
metadata tables with new
and old definitions and different servers pointing to different sets – ALL ON 
THE SAME DATA TABLES.  Lots of
work went in to handle deleted fields (delete is deferred because the old 
version is still using the fields) and
to even handle cases where archgid changes field IDs (extra view forms are put 
in place so that both old and
new use the IDs they expect and all is in place).

Both old and new versions of the applications were available and running 
through different servers in the
server group so you could confirm that all was ready before you flipped the 
switch.

If any system went down, it came back up looking at its set of definitions so 
everything is robust and
recoverable while in this mixed mode.

We went so far as to have servers running the old app have a signal to load and 
prepare the new definitions
in the background while continuing to run the old version so when they were 
signaled to go live, they finished
any current API call in the old version and any new API call started working 
with the new version for absolute
zero down time transition at the server.

This means that any program or integration has zero interruption or disruption.

Now, the interactive user through the mid-tier has the issue of caching.  
Depending on whether an immediate
update occurs or you are just going to let the next interval check do it, it 
may be instant to a few minutes
before the updates are reflected to the client and there is going to be a 
performance slowdown that will be
noticeable as things are reloaded (kind of like a first time reload after 
mid-tier startup) and then changed
screens will show up.  So, they are never down, but there is a short time of 
affect on interaction of users.


This is not fantasy as we have prototyped it and it was what was demonstrated 
at WWRUG and it does work.

If you have not entered your vote for this feature on the BMC Communities AR 
System thread Ideas entry
for this feature (this is an area where you or BMC posts enhancement requests 
and the community can vote
on it to show interest – higher vote totals help push features up the list for 
implementation), please enter
your vote to show support for the idea.


This does not mean no work for the Administrator during an upgrade, but it 
means no end user outage for
an upgrade.  It should also help reliability and success of an upgrade in a 
dramatic way as you can test and
verify and make any corrections in the new version before go live.  It also 
should remove the I have to do
everything under time pressure in the middle of the night on a weekend issue to 
avoid customer downtime
as much as possible topic.  So, a win for everyone all around.


I hope this confirms and clarifies this capability, what it is and where it is.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Shurmur
Sent: Monday, July 15, 2013 6:57 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Upgrade to 8.1

**
Howdy Listers,

We are about to embark on upgrading from 7.6.04 to 8.1 on a windows platform 
using MS-SQL. Has anyone used the No Downtime Upgrade method that was presented 
at last year’s WWRUG to move from 7.6.04 to 8.1? If so, was it smooth or bumpy 
ride?

We will be standing up a test system with 2 app VMs and a DB to test this 
approach.

I look forward to your feedback

Tom Shurmur
Sr Remedy Developer
Froedtert H

Re: Attachments Vanishing

[richard....@bwc.state.oh.us]

Thanks - I was wondering how the interface was built….

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, July 23, 2013 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

**
It seems it's using PerlApp. So initial program could be in Perl, and then 
"converted" into an executable file.

On 23 Jul, 2013,at 09:54 PM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:
What language is it written in?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Attachments Vanishing

** There is a new version of AR Log Analyzer (release like 10 minutes ago) that 
can be found here: https://communities.bmc.com/docs/DOC-25473


Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason
On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
Do you see a performance hit for having the logging turned on?  Also, is there 
another site with more info about the Log Parsing & Management session.  I 
can’t get funding for WWRUG.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason 
Miller
Sent: Monday, July 22, 2013 4:37 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Attachments Vanishing

** Do you have server side logging turned on?  If you have 
Filter/SQL/Escalation logging turned on you should be able to search for the 
INSERT/DELETE to the B table and see who did it and if you are really lucky the 
workflow that did it.  One you know who and when you can hopefully identify a 
user procedure that is being done (or not done) or system oddity that is doing 
it.

In the last 8 months or so I have become a fan of leaving server side logging 
on full time.  I have been able to track down so many odd things by logging 
API/SQL/Filter/Escalations to one ~2 GB log file.

PLUG: I have seen a preview of the tools that will be demonstrated in the "Log 
Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) 
and these are amazing for making that 2 GB log file something manageable and 
useful in a hurry.

Jason

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
This has nothing to do with Tasks.  This is all around the attachments on the 
parent Change’s Work Info tab.  Our Help Desk is building these Changes with a 
template then go in and add a Work Info with an attachment (Summary is just 
“notes & CRQ” then attach the document).  Then they select Next Stage & Save to 
the db (all of this is at the Mode = Create).

Then we hear that the attachment either never arrives to the other team or it 
“vanishes” after a “couple of days”.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pargeter, 
Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks “vanishing” from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 – 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _ARSlist: "Where the Answers Are" and have been for 20 years_

**
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from y

Re: Attachments Vanishing

[richard....@bwc.state.oh.us]

Yep, PERL it is...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** I think Laurent is right about Perl.  I got this following error when it 
wasn't able to find a directory of HTML templates.

not found at arwklga.pl<http://arwklga.pl> line 804
On Tue, Jul 23, 2013 at 1:27 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
It seems it's using PerlApp. So initial program could be in Perl, and then 
"converted" into an executable file.

On 23 Jul, 2013,at 09:54 PM, 
"richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>" 
mailto:richard@bwc.state.oh.us>> wrote:
What language is it written in?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason 
Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Attachments Vanishing

** There is a new version of AR Log Analyzer (release like 10 minutes ago) that 
can be found here: https://communities.bmc.com/docs/DOC-25473


Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason
On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
Do you see a performance hit for having the logging turned on?  Also, is there 
another site with more info about the Log Parsing & Management session.  I 
can't get funding for WWRUG.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason 
Miller
Sent: Monday, July 22, 2013 4:37 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Attachments Vanishing

** Do you have server side logging turned on?  If you have 
Filter/SQL/Escalation logging turned on you should be able to search for the 
INSERT/DELETE to the B table and see who did it and if you are really lucky the 
workflow that did it.  One you know who and when you can hopefully identify a 
user procedure that is being done (or not done) or system oddity that is doing 
it.

In the last 8 months or so I have become a fan of leaving server side logging 
on full time.  I have been able to track down so many odd things by logging 
API/SQL/Filter/Escalations to one ~2 GB log file.

PLUG: I have seen a preview of the tools that will be demonstrated in the "Log 
Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) 
and these are amazing for making that 2 GB log file something manageable and 
useful in a hurry.

Jason

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
This has nothing to do with Tasks.  This is all around the attachments on the 
parent Change's Work Info tab.  Our Help Desk is building these Changes with a 
template then go in and add a Work Info with an attachment (Summary is just 
"notes & CRQ" then attach the document).  Then they select Next Stage & Save to 
the db (all of this is at the Mode = Create).

Then we hear that the attachment either never arrives to the other team or it 
"vanishes" after a "couple of days".

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pargeter, 
Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks "vanishing" from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _ARSlist: "Where the Answers Are" and have been for 20 years_

**
_ARSli

Re: Attachments Vanishing

[richard....@bwc.state.oh.us]

What language is it written in?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 23, 2013 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** There is a new version of AR Log Analyzer (release like 10 minutes ago) that 
can be found here: https://communities.bmc.com/docs/DOC-25473

Two of the of the new features are:
1) Added ability to filter the log file based on specific user
2) Added ability to filter the log file during a specific time period

This should help making a really large log file manageable.

Jason
On Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
Do you see a performance hit for having the logging turned on?  Also, is there 
another site with more info about the Log Parsing & Management session.  I 
can't get funding for WWRUG.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Monday, July 22, 2013 4:37 PM

To: arslist@ARSLIST.ORG
Subject: Re: Attachments Vanishing

** Do you have server side logging turned on?  If you have 
Filter/SQL/Escalation logging turned on you should be able to search for the 
INSERT/DELETE to the B table and see who did it and if you are really lucky the 
workflow that did it.  One you know who and when you can hopefully identify a 
user procedure that is being done (or not done) or system oddity that is doing 
it.

In the last 8 months or so I have become a fan of leaving server side logging 
on full time.  I have been able to track down so many odd things by logging 
API/SQL/Filter/Escalations to one ~2 GB log file.

PLUG: I have seen a preview of the tools that will be demonstrated in the "Log 
Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) 
and these are amazing for making that 2 GB log file something manageable and 
useful in a hurry.

Jason

On Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS 
mailto:cparg...@lhs.org>> wrote:
**
This has nothing to do with Tasks.  This is all around the attachments on the 
parent Change's Work Info tab.  Our Help Desk is building these Changes with a 
template then go in and add a Work Info with an attachment (Summary is just 
"notes & CRQ" then attach the document).  Then they select Next Stage & Save to 
the db (all of this is at the Mode = Create).

Then we hear that the attachment either never arrives to the other team or it 
"vanishes" after a "couple of days".

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, 
Christie :CO IS
Sent: Monday, July 22, 2013 11:16 AM

To: arslist@ARSLIST.ORG
Subject: Attachments Vanishing

**
Has anyone had this with 7.6.4?  We are getting reports of a ton of Change 
tasks "vanishing" from the system.  I asked my DBA to turn on logging for the B 
tables but I am not seeing anything.  We are using the Classic view of ITSM 
7.6.4.

Thanks

ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005
IIS/Tomcat
MidTier 7.6.4 SP 4

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Are Any Materials Shipped for WWRUG?

[richard....@bwc.state.oh.us]

That's spearphishingalmost everyone is "expecting" a package.Once you open 
it, you're
toast. It preys on peoples curiousity. It generally comes from UPS/UPS/FEDEX, 
etc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, June 13, 2013 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Are Any Materials Shipped for WWRUG?

I'm not aware of any.  I've attended 2 times and will attend this year and 
haven't received anything...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Wednesday, June 12, 2013 4:41 PM
To: arslist@ARSLIST.ORG
Subject: OT: Are Any Materials Shipped for WWRUG?

**

All:



I was approved to attend this year's WWRUG for the first time ever, and I'm 
even planning to present!  I submitted my registration at the end of May, just 
before the rates went up the first time.



I just received this "Package Undeliverable" email notification that kinda 
looks like spam about a package that allegedly couldn't be delivered to me.  I 
don't recognize the company (freightinternationalservices.com), and the wording 
is really vague the way spam tends to be.  But the message is professionally 
formatted HTML, and the only thing that occurs to me that points to possible 
legitimacy would be if the folks from WWRUG normally send some kind of 
materials to conference attendees and/or conference presenters.  I know that 
one of the addresses associated with WWRUG is in Canada, so I'm wondering if 
maybe they used a Canadian shipping company that we don't have here in 
Albuquerque.  I tried Googling freightinternationalservices.com but couldn't 
find it.



There's a Get and Print Receipt button that I'm not about to click unless I can 
determine that the message is legitimate. (Brain in gear before mouse in 
motion, and all that.  ;] )  The button points to a site called oops.nagts.org, 
and I couldn't find that site or www.nagts.org, either, so at this point I very 
strongly suspect this message to be a phishing attempt.



If anyone could let me know whether packages get shipped to WWRUG attendees 
and/or presenters, I'd be grateful for the info.



Thanks,



Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008





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Re: BMC Communities Discussion regarding maintaining our environment details on Support Central

[richard....@bwc.state.oh.us]

I never heard of it until I was  asked for it. The tech gave me directions on 
how to use it (but they were
wrong...). When I was finally able to run it the zip file was unreadable. I 
sent the zip file twice and never
heard any more about it or what they found. When I tried to escalate the 
problem by asking to speak with
a supervisor I was rudely put on hold. I hung up after 15 minutes of waiting.

Support is either really good or really bad. Not much inbetween..


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, May 09, 2013 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Communities Discussion regarding maintaining our environment 
details on Support Central

**
I've never been asked to use it

On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock 
mailto:rwestbr...@qmxs.com>> wrote:
**
Is it a normal process for Support to request the customer to use the "log 
tool" to fetch all logs? During the last several cases that I have opened with 
Support in the last nine months the Support techs have never once mentioned 
such a tool to me. (I thought it would be better to ask this here rather than 
muck up the discussion over at Communities.

I too have been a victim of being asked for logs more than once and then 
figuring it out on my own or via the List before Support ever got back to me 
with anything.

-Rick


___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason 
Miller
Sent: Wednesday, May 08, 2013 23:43 PM
To: arslist@ARSLIST.ORG
Subject: BMC Communities Discussion regarding maintaining our environment 
details on Support Central

**
Hi all,

I thought I would share the link to this discussion here.  Over the years many 
of us have aired our Support rants on the list; sometimes about the the 
specific question being asked.  Login and leave your comments regarding the 
topic since you have Support's virtual ear.

(not quite a) Poll - environment log for Customer 
Support

Jason
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Re: huh? financial news for bmc ?

[richard....@bwc.state.oh.us]

They also have invested in a number of companies that are successful. Check out 
the
Wikipedia article on Bain Capital...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, May 07, 2013 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

**
They are also supposedly looking to buy Compuware.  Since Bain has a history of 
also buying companies, starving them of cash and selling off their remains, I 
think the areas of concern from a BMC employee perspective should be the areas 
that overlap with Compuware at this point, which doesn't include Remedy.  It 
would make sense for them to sell off Remedy and other product lines whether 
BMC survives or not.  The Remedy business still is strong enough that it's 
likely that anyone who buys it would be interested in actually using it to make 
money rather than shutting it down.  If they end buying it, I can see Oracle 
expanding Remedy's market share if they try to bundle some portion of it in 
with their eBusiness suite or Peoplesoft or something.

In any case, I'm not a fan of Bain - not because of politics, but because my 
kids can't enjoy going to K.B. Toys like I used to when I was a kid, and Toys 
R' Us appears to be on the verge of bankruptcy as well.  I haven't looked into 
it but I wouldn't be surprised if others that you listed are in financial 
trouble now as well.  Maybe it will work out ok for Remedy, but I will be 
surprised if BMC is as stable (or even around) in five years as it was before 
now.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Monday, May 06, 2013 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

**
> BTW - the MN Vikings still are without a Superbowl in 2021 :(

That's just mean spirited.

===
We've all been through this before. Some things will happen that we don't like 
beyond our control, but in the end the technology we all use and the industry 
we're all a part of will be just fine.

You never know, this could be a very good thing that expands market share and 
increases the size of our community. Bain is Guitar Center, Gymboree, Staples, 
Clear Channel, Dominoes Pizza, Dunkin' Donuts, Toys R Us, and Sports Authority. 
Those are all pretty much household names. It's not such a bad thing to have 
the Action Request System on the same list.

--Steve

On Mon, May 6, 2013 at 11:37 AM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
**

On Mon, Sep 17, 2012 at 7:04 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>>

wrote:





** It is a little hard to say what "version" it was



Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the

kitchen sink -- which included the Remedy product and the ITSM Suite + some

discovery software + a CMDB...



But in 2014 Oracle broke it all up -- and peeled off the ITSM software

into something they called "Oracle Service Support"  (And the concept of a

development admin tool went away) -- it is purely configuration and consulting

to configure the product...

(Traditional Remedy customer are unhappy - new customers don't know

better - think they are eating a juicy steak - turns out it is pink slime)



RemedyForce was taken over by Business.com (aka Salesforce.com).



RemedyOnDemand - still exists -- but is part of "Oracle Scalable

Enterprise" - which everybody calls "Oh say ... can you see" -- because nobody

can actually see it working... kind of a weird industry joke... (Still not sure

about it -- I think 2021 humor goes over my head)



Same timeframe -- Oracle renamed Remedy to "Oracle Enable" ... and it

became really the "adhoc" business "back-office" apps generator



SRM was abandoned by Oracle -- really BMC killed it before Oracle got

it (circa 2011) - BMC just never told the customers.



Of course Kinetic Data stayed independent and front-ends both Oracle

Service Support and the Enable framework - keeping customers happy - regardless

of the shenanigans behind the scenes...



BTW - the MN Vikings still are without a Superbowl in 2021 :(



Obama gets reelected.

Republican gets elected 2016 -- does a fair job - but chooses not to

rerun.

Hillary gets 2020.



And that is all I know...





-John

On Mon, May 6, 2013 at 1:24 PM, Howard Richter 
mailto:hbr4...@gmail.com>> wrote:
**
Yep and that is what Bain will sell first to pay for this deal.
Maybe they will sell Remedy to Oracle and then BMC will license it back for 
ITSM.

Hbr

Sent from my iPhone 5

On May 6, 2013, at 1:43 PM, laurent matheo mailto:lm...@me.com>> 
wrote:
**
Humm isn't mainframe the most profitable part of BMC?

On 06 May, 2013,at 07:33 PM, patchsk 
mailto:vamsi

Re: huh? financial news for bmc ?

[richard....@bwc.state.oh.us]

On April 1st?hm

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com
Sent: Tuesday, May 07, 2013 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

**
As long as we are talking about Peregrine, just came across this fun article 
about Service-Now .

Peregrine II? ServiceNow insiders, including Moores, dumping shares
Former Peregrine insiders Moores, Noell, Luddy jettisoning stock quickly
Top of Form
10
Bottom of Form
Don Bauder, April 3, 2013
Richard Pearson of Seeking Alpha has an excellent story, dated April 1, on 
massive insider selling at San Diego's ServiceNow, an information tech company 
that went public last summer. "ServiceNow insiders have now sold over $400 
million of stock, even after its [Initial Public Offering]" in which insiders 
also dumped shares. Just in the past eight weeks, insiders have sold $80 
million of shares, notes Pearson. "In the past, ServiceNow directors and 
management, including founder Frederic Luddy and directors John Moores and 
Charles Noell, were big early sellers of their previous venture, Peregrine 
Systems," which was one of San Diego's largest financial frauds. "They pulled 
in over half a billion dollars from sales of stock -- even though these sales 
had occurred during RESTRICTED PERIODS designed to prevent selling by insiders."
Luddy has already dumped $12.7 million worth of ServiceNow stock, Moores $20.6 
million and Noell $9.1 million, reports Pearson. Another seller has been JMI 
Funds, connected to both Moores, its namesake, and Noell.
"ServiceNow Director John Moores had previously been chairman of Peregrine 
Systems, and his [venture capital] firm JMI Capital held a substantial stake. 
He had recruited Fred Luddy to assume the eventual role of chief technology 
officer," writes Pearson. "ServiceNow Director Charles Noell served as a 
Peregrine director and as the audit committee chairman."
Now as long as none of them are behind the BMC buyout  Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: May 6, 2013 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?

**
The Blog that Sylvain Yvon shared has been written by Mark 
Stouse.
If you don't know Mark yet, he is the VP I mentioned in this blog 
post, 
wanting authenticity when blogging.

That's how he behaved these past months, with me directly and also on Social 
Networks: authentic, 
sharing facts, and adding the Business perspective.
I'm definitely confident that this transaction (if/when completed) will help us 
to be in start-up mode again (as most of you may know, I joined Remedy before 
the "Peregrine acquisition" days), allowing mid/long-term investments and 
flexibility that boost bigger innovation.

Looking forward to WWRUG13,

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau



On Mon, May 6, 2013 at 3:37 PM, laurent matheo 
mailto:lm...@me.com>> wrote:
**
I just hope some guys I know at BMC will be ok after the buyout...
This could good or this could be a disaster...

On 06 May, 2013,at 03:32 PM, Sylvain YVON 
mailto:sylvain.y...@gmail.com>> wrote:
**
https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeed&utm_medium=twitter

On Mon, May 6, 2013 at 2:42 PM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
**
http://www.theregister.co.uk/2013/05/06/bmc_buyout/
Buyout soon...
--
Patrick Zandi
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--

~ Matt Laurenceau, BMC Software
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me at @Matt_L
Skype: matt.laurenceau
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: [Webinar] Remedy Optimization & Monitoring in Real Time

[richard....@bwc.state.oh.us]

Just wondering – what’s the full URL?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paolino, Andrew
Sent: Monday, April 22, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: [Webinar] Remedy Optimization & Monitoring in Real Time

**

Hi, everyone!



As this is the forefront of the Remedy development community, I want to extend 
you all an invitation to attend our upcoming webinar re: real time Remedy 
optimization & monitoring. Key areas covered:



·   License allocation & optimization

·   Workflow performance tuning

·   Workflow change management

·   Integration performance management

·   Database query optimization



You'll notice that I've convenient abstained from including all the marketing 
language :) – I believe you’ll walk away with something novel from this webinar.



For the full invitation, please check here: http://goo.gl/1BoFR



Registration link: http://goo.gl/TbKAV



If you’ve any questions please let me know. Otherwise, we hope to see you there!



Andrew Paolino

Column Technologies



130 William Street, 8th Floor

New York, New York 10038

201-676-0277
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Re: OT: April 3 marks the 40th anniversary of the first cell phone call

[richard....@bwc.state.oh.us]

Try holding THAT up to your ear and talking while walking


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, April 05, 2013 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: April 3 marks the 40th anniversary of the first cell phone call

Hi,

By the way, here is a picture of the Swedish mobile phone MTA v2 from 1959:
http://gertolof.files.wordpress.com/2009/02/1959-mobiltelefon-mta-2.jpg?w=500

 Best Regards - Misi, RRR AB, http://rrr.se

> All,
>
>
>
> Even though it is not Friday, if found that today (April 3) marks the
> 40th anniversary of the first cell phone call
>
>
>
> So since we all use them and abuse them, maybe we need to give them
> the gift of cleaning our cell phone, letting them sleep in or even
> buying them a nice dinner (some bits and bytes would be nice.
>
>
>
> See the article at Huffington post.
> http://www.huffingtonpost.com/2013/04/03/cell-phone-birthday_n_3007003
> .html
>  3.html
> ?utm_hp_ref=email_share>
>
>
>
> Take care all,
>
>
>
> hbr
>
>
>
> Howard Richter
>
> Red Hat Certified Technician
>
> CompTIA Linux+ Certified
>
> ITIL Foundation Certified
>
> E-Mail = hrich...@richter-home.net
>
> Linkedin profile http://www.linkedin.com/in/hbr4270
>
> Please consider the environment before printing this message
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: OT: BMC going private

[richard....@bwc.state.oh.us]

April fool.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, April 01, 2013 3:02 AM
To: arslist@ARSLIST.ORG
Subject: OT: BMC going private

**
I'm sure many of you have seen the news articles on BMC going private - e.g. 
Exclusive: Buyout firms team up to take BMC Software private - 
sources.
   I just wanted to assure everyone that this will be nothing but a positive 
for the future of AR System.  By removing the need to answer to shareholder 
value, BMC can be less conservative about innovation choices - which could lead 
to substantial leaps forward in user experience and customer return on 
investment.  By melding the two well established idioms of "thinking outside 
the box" and providing "out-of-the-box" functionality, we'll be able to create 
instant value for our customers the first time they interact with our products.

Before even a new line of code is written, BMC Customer Support will be 
implementing new policies to improve BMC's Customer Satisfaction Index (CSI).  
Inspired by the acronym, BMC has created crack teams of IT forensic 
investigators in several major cities that can be called out to the scene of a 
violent IT event - crashes, network issues causing link death, abnormal parent 
or child process termination, etc.  These teams will work on an issue until 
it's resolved or until a new case comes up in the next week - whichever comes 
first.

Another area of focus will be heavier participation in social media.  While BMC 
is active on Twitter and Facebook, we'll be expanding into Vine.  Customers 
will be able to submit a description of their incident to Customer Service as 
long as the issue can be described in six seconds or less.  The response will 
also honor the six second limit of Vine, although content is further limited 
because it takes about five seconds to say "Hi, this is Jeff from BMC Support.  
Our goal at BMC is to provide you with an excellent customer service 
experience."  Related to this, there's an Instagram interface under development 
that will enable customers to take a picture of the error message on their 
screen but make it appear to be from an Apple ][ plus circa 1979.

We've decided that moving AR System to Java was the wrong way to go - so we'll 
be switching over to utilizing more off-the-shelf technologies like 
IFTTT to drive workflow and using a modern GUI provided by 
the same engine that drives Minecraft.  By using these 
ready-made technologies, we'll be able to realize a huge competitive advantage 
as our developers work on features unique to BMC.  While I can't really talk 
about far futures much, I can say that we're partnering with other technology 
leaders in the industry to get ahead of the curve.  A strong partnership with 
Google is being investigated to create a "driverless help desk".We'll be 
building on the BMC Virtual Agent technology and Google's driverless car AI to 
work customer submitted help desk tickets to completion while the Technical 
Support Engineer sits back and reads the paper, drinks a latte, etc.

I look forward to sharing this future with all of you.   Amazing possibilities 
resulting in leadership & freedom of opportunity look sensational!

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect reality or those of BMC Software, Inc.  My 
voluntary attempt at humor in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.

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Python....

[richard....@bwc.state.oh.us]

Has anyone created/used a Python interface to a Remedy system? If so, could
you contact me offlist? Thanks.
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Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

[richard....@bwc.state.oh.us]

I might *really* want to go but my management might *really* be constrained
by a gov't *budget cut*.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Wednesday, March 06, 2013 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

Well, those folks can take a train, bus, motorcycle, or automobile if they 
don't care to fly.  Or, I suppose, depending on where they're coming from, 
walk, run, bike, or sail.  They might even be able to find some other Listers 
who don't want to fly for whatever reason to caravan with.  (ooh...road trip!!)

Seems to me that if a person *really* wants to go, there are plenty of possible 
options for getting to the conference.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, March 06, 2013 9:03 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

What about those that choose not to fly?

- Original Message -
From: "David Shellman" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 6, 2013 10:32:12 AM
Subject: Re: WWRUG13 Date and Location Announcement

**


Chris,



I’m not sure I completely understand your concern.  For me flights from the 
East Coast to San Jose or San Francisco are a small fraction of the cost to 
attend the conference.  In turn there are many folks coming in from out of 
country and flying into a major airport on the East or West coast reduces costs 
for them and is more convenient.



I believe Houston was looked at as a possibility.  Yet there were limitations 
that caused it to be dropped from consideration.



Dave



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Wednesday, March 06, 2013 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Date and Location Announcement



**

I don’t know but maybe it is me, but it seems like every year WWRUG is either 
on the East Coast or West Coast and never located more central in the US. Not 
sure what the reason for this is but it makes it hard for many in the middle of 
the country to attend this most valuable event. Sorry for the rant but just had 
to ask the question. Why is this?



Christopher Pruitt
Business Consulting III

Remedy Developer

BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com

HP_logo





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From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of d...@wwrug.com
Sent: Wednesday, March 06, 2013 5:50 AM
To: arslist@ARSLIST.ORG
Subject: ADV: WWRUG13 Date and Location Announcement



**

The web site will be ready soonish.

Registration will open April 1 st or before.

The Call for Papers is on April 1 st



Why the rush? It is just around the corner!

[okay, ½ a year but it feels like tomorrow].



WWRUG13

Fairmont San Jose

[San Jose, California, USA]

Sept 29 th through Oct. 4 th



Keynotes, special events etc. content, products covered,

TBA as soon as we can.



The first RUG event was in 1993, back in the days of Remedy Corp.

Four companies have created them, but they all were and will be

the best value that training and conference dollars can buy if you are in

The BMC - Remedy - ITSM World.



This is the 5 th time that we have had the privilege to create this,

And BMC of course is our Cornerstone Sponsor again this year.



We look forward to welcoming you once again to Silicon Valley

and a five day immersion course in all things BMC Remedy.



Daniel

Daniel Bloom

Chairman, WWRUG13

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

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Re: WWRUG13 Date and Location Announcement

[richard....@bwc.state.oh.us]

Just out of interest, why not pick out 5 - 8 cities distributed across
the continent and have a vote from the list members to see just
what everyone's preference might be?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, March 06, 2013 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Date and Location Announcement

**
Then they can drive or take the Amtrak? :)
My opinion is that San Jose makes good sense because since BMC is the premier 
sponsor of the WWRUG, we are closer to their engineering team and they can have 
a larger presence at the conference. On the east coast, the DC area is ideal 
because of the huge government presence and the Remedy folks there usually have 
a tough time securing funding for a cross country trip to a conference. I would 
hope that as some of the midwest states and cities in Texas become larger tech 
hubs, we may see a RUG there in the future.

On Wed, Mar 6, 2013 at 11:02 AM, pritch mailto:pri...@ptd.net>> 
wrote:
What about those that choose not to fly?

- Original Message -
From: "David Shellman" mailto:dave.shell...@te.com>>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 6, 2013 10:32:12 AM
Subject: Re: WWRUG13 Date and Location Announcement

**


Chris,



I'm not sure I completely understand your concern.  For me flights from the 
East Coast to San Jose or San Francisco are a small fraction of the cost to 
attend the conference.  In turn there are many folks coming in from out of 
country and flying into a major airport on the East or West coast reduces costs 
for them and is more convenient.



I believe Houston was looked at as a possibility.  Yet there were limitations 
that caused it to be dropped from consideration.



Dave



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, 
Christopher (Bank of America Account)
Sent: Wednesday, March 06, 2013 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Date and Location Announcement



**

I don't know but maybe it is me, but it seems like every year WWRUG is either 
on the East Coast or West Coast and never located more central in the US. Not 
sure what the reason for this is but it makes it hard for many in the middle of 
the country to attend this most valuable event. Sorry for the rant but just had 
to ask the question. Why is this?



Christopher Pruitt
Business Consulting III

Remedy Developer

BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
HP_logo





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From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of 
d...@wwrug.com
Sent: Wednesday, March 06, 2013 5:50 AM
To: arslist@ARSLIST.ORG
Subject: ADV: WWRUG13 Date and Location Announcement



**

The web site will be ready soonish.
Registration will open April 1 st or before.

The Call for Papers is on April 1 st



Why the rush? It is just around the corner!

[okay, ½ a year but it feels like tomorrow].



WWRUG13

Fairmont San Jose

[San Jose, California, USA]
Sept 29 th through Oct. 4 th


Keynotes, special events etc. content, products covered,

TBA as soon as we can.



The first RUG event was in 1993, back in the days of Remedy Corp.

Four companies have created them, but they all were and will be

the best value that training and conference dollars can buy if you are in

The BMC - Remedy - ITSM World.


This is the 5 th time that we have had the privilege to create this,

And BMC of course is our Cornerstone Sponsor again this year.



We look forward to welcoming you once again to Silicon Valley

and a five day immersion course in all things BMC Remedy.



Daniel

Daniel Bloom

Chairman, WWRUG13

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_
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How do I check for a flashboard license?

[richard....@bwc.state.oh.us]

I want to check to see if we have a flashboard license in use, but when
I look at the add/remove license form it doesn't show any flashboard
license. Is it listed somewhere else? Thanks.
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Re: Good article on Root Cause

[richard....@bwc.state.oh.us]

Isn't the "root cause" of the Titanic sinking the "Hit Iceberg"?
The occurrence of any of the other factors didn't cause the sinking
in and of themselves.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Friday, December 21, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Good article on Root Cause

**
I liked the article - because it challenges a common accepted idea "root-cause" 
-- there is never "one" root cause -- there are many.

Fire = heat, fuel, oxygen (take away one -- you don't get the result)

The Titanic sank -- why?

Rudder too small
Lookout people not properly trained
Not double skinned walls
Can't rivet on curved metal
Hit ice-berg
Went too fast
Travel at night

Any one of those could have "prevented" the issue.



Root-cause should be relabeled "Contributing factors"  (Or something like that).
(and it should be a list :) (or a table in Remedy talk))


-John

On Thu, Dec 20, 2012 at 3:23 PM, John Sundberg 
mailto:john.sundb...@kineticdata.com>> wrote:
http://www.theitsmreview.com/2012/12/railways-derailments/

--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com





--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."

Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here - 
KEG

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com


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MS SystemCenter

[richard....@bwc.state.oh.us]

Anyone who is using MS SystemCenter with Remedy or just interfacing
with the Remedy CMDB - I'd be interested in hearing your experiences.
Please share them on or offline. Thanks.

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Re: Migrator question...

[richard....@bwc.state.oh.us]

Any information on exactly where the references that need to be changed can be 
found
would be a BIG help...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, October 31, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator question...

**
In my experience, Migrator 7.6.4 tends to drop permissions on Active Links and 
potentially mess up other things.  It also would take much, much longer than 
getting a backup of the database and restoring it to another instance of SQL 
Server and fixing the hardcoded server references to the application and 
mid-tier servers.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, October 31, 2012 9:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Migrator question...

**
Looks like we're going to need to use the migratory to create
a duplicate of our DEV system  for testing. This might be a dumb
question, but will migratory copy everything over from one system
to another or do I need to have the SQL DBA copy the SQL data
file from one system to another and then run the migratory and
copy from testa to testb? Thanks.
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message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
Private and confidential as detailed 
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_attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
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Re: WWRUG12 - Session Question - Database Moving

[richard....@bwc.state.oh.us]

I'd really like to see the steps also :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, October 31, 2012 11:26 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG12 - Session Question - Database Moving

I have drawn a complete blank and in my 97 pages of notes (yes, I took notes in 
a notebook) from WWRUG12 I can't find what I am looking for.

In one of the sessions there was some discussion regarding taking one server 
and copying it to another server.  It is not recommended but whoever was doing 
the presentation said that he (I do remember it was a he) had the steps at the 
end of the presentation or would send them (not sure here) for the 7 or 8 
things that MUST be modified to make the new server function properly.

We did that here and while things look like they are working properly, we are 
getting a lot of DB timeouts and the performance is very slow.

Does anyone know what presentation I am talking about?  Does anyone have those 
specific steps?


ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org



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Migrator question...

[richard....@bwc.state.oh.us]

Looks like we're going to need to use the migratory to create
a duplicate of our DEV system  for testing. This might be a dumb
question, but will migratory copy everything over from one system
to another or do I need to have the SQL DBA copy the SQL data
file from one system to another and then run the migratory and
copy from testa to testb? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Re: [EXTERNAL] Re: WWRUG13 Dates?

[richard....@bwc.state.oh.us]

"You COBOL programmer!"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, October 25, 2012 5:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Dates?

**
Ah!

"Show your sheep-biting face, and be hanged an hour!"
"Thou mammering earth-vexing flax-wench!"
"Thou whoreson mandrake, thou art fitter to be worn in my cap than to wait at 
my heels."
"Thou wimpled idle-headed lout!"

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com
Sent: Thursday, October 25, 2012 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Dates?

**
I have asked for the BMC Communities name to be corrected so it matches with 
what we use everywhere else.

I knew a BA in English had to be useful for something, not like any of use 
actually use it day to day :)

Now if we could just prevent the use of words like technology meaning a piece 
of software and cadence
For the frequency of doing something.

Hmm, who did I give that Shakespearean curse book to? We could use a few 
obscure words from the bard
to show how much language doth vary.

It is Friday in Australia and as far as anyone knows, that is where I am 
posting this from :)

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: October 25, 2012 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Dates?

**
So you know my qualifications, I have a B.A. in English and studied to be a 
technical writer way back in the day.  It's interesting that I became a 
software tester because I find proofing software to be quite similar to 
proofing documents.  There's at least one technical writer I know of who agrees.

Technically speaking, "Users' Group" is the most correct because we are talking 
about a group for multiple users, but we could replace "for" with "belonging 
to" without losing too much meaning, and the apostrophe denotes possession.  
However, "Users Group" would also be acceptable despite its lack of technical 
correctness because it has slipped into common usage.  That's how language 
evolves - ways of writing that at one point in time are not considered correct 
can move into acceptable usage if enough people adopt them.  "Users mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
arslist
Sent: Thursday, October 25, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: WWRUG13 Dates?

**
IF we are in control of the scheduling for 2013,
WWRUG13 will be the week of October 21-25, 2013
[we have hotels holding the dates, no signed contract].

If Oracle buys out BMC,  Oracle OpenWorld 2013 is Sept 22-26
It is 65X the people with 35X the papers, we won't get lost in it or anything :)

There are two cities in the running for WWRUG13, Houston and San Jose.
You can vote or comment in BMC Communities,
And read the words to David Easter's song and a reply song from someone else
In the WWRUG: World Wide BMC Remedy User Group community

And yes I just noticed there is an s missing in the communities name,
Or we have it wrong.

Grammar experts: should it be User or Users or could both be right?

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell
Sent: October 14, 2012 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Dates?

**
i vote miami beach fountain bleau...
we tried that once, didn't work out, 2013

mike


Date: Fri, 12 Oct 2012 09:40:43 -0500
From: arsl...@mattreinfeldt.com
Subject: Re: WWRUG13 Dates?
To: arslist@ARSLIST.ORG

**
Understood, Dave.  Thanks!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Dave Shellman
Sent: Friday, October 12, 2012 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13 Dates?

**
Matt,

Yes other conferences are taken in consideration.  However holidays including 
various religious observances and hotel availability are first consideration.

Dave

On Oct 12, 2012, at 8:45 AM, "Matt Reinfeldt" 
mailto:arsl...@mattreinfeldt.com>> wrote:
**
I'm just hoping that the organizers try to not set it right next to other 
industry events, such as Fusion 12 (the week following WWRUG): 
http://www.servicemanagementfusion.com/

Makes it kind of hard to get 

Test..

[richard....@bwc.state.oh.us]

Test...
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Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

[richard....@bwc.state.oh.us]

WordPerfect has been upgraded?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Tuesday, September 11, 2012 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Because once upon a time a hiring manager didn't call me because he needed 
someone with experience in WordPerfect 5.0, and my resume said WordPerfect 
5.1... and I'm still bitter.  That's why.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, September 11, 2012 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

Come on guys, every single time someone posts to the list they say something 
like

5 years experience with 7.6.04

While, if you read it at face value isn't possible, but we all know what they 
mean is that they want someone with 5+ years experience with Remedy, and 
related experience with the latest version (7.6.04)why do we as a list find 
it necessary to re-hash this, what seems like every time?  We all know what is 
meant, and we can't educate EVERY single hiring manager and head hunter out 
there...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, September 10, 2012 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC

**

Gee, they must want only people who worked for BMC on 7.6 prior to it being 
released and who have worked on only 7.6 implementations since that time 
.  Which means there might be oh, maybe 1 person on the entire planet 
who fits that criteria.



Though I have to confess to being skeptical about whether even that would 
result in the requested 5+ years of 7.6 experience, software development cycles 
being what they are these days.



I think this is definitely a case of a...shall we say - confusing - 
requirement.  I find myself wanting to be very tongue-in-cheek with my next 
comment, but for the sake our Listers who don't speak English as their primary 
language, I shall refrain.  Doug Mueller's recent reminder about list etiquette 
is ringing in my ears.



Cheers,



Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov 

ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, September 10, 2012 2:15 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Developer Opening! - Washington, DC



**

Yeah, but anyone with 5+ years of experience in a version that has only been 
released for about half that time should be just fine!

Rick

On Sep 10, 2012 3:47 PM, "Tauf Chowdhury"  wrote:

**

Man.. 7.6.03? Gluttons for punishment.

Sent from my iPhone


On Sep 10, 2012, at 3:45 PM, "Brandon D. Nelson"  
wrote:

**

All,



Apex Systems, the nation's 3rd largest IT Staffing Firm, has an 
opportunity for a Senior Remedy Developer / Consultant for a 6+ month 
engagement located in Washington, DC (within walking distance from the Navy 
Yard Metro Station on the Green Line).  Our client, a mid-sized government 
integrator, is in the beginning stages of implementing the following modules on 
Remedy 7.6.3:  Service Desk/Incident and Problem Management, Change/Release 
Management, Service Request Management, and Configuration Management Database 
Management).



**All candidates must be able to obtain and maintain a Public Trust 
Clearance**



If interested in any Remedy Developer opportunities in the DC or 
Northern Virginia areas, please send a Word resume to Brandon Nelson, Technical 
Recruiter, at bnel...@apexsystemsinc.com.



Full Sr. Remedy Developer Job Description

We are currently seeking a Senior Remedy System Developer to complement 
our IT Shared Service Management development team to support project 
activities. Candidate must be able to analyze, design and code enhancements 
from business defined requirements. Also, be able to collaborate with internal 
and external resources, team player and must be able to effectively communicate 
to technical and non-technical business groups. The selected Senior Remedy 
Developer will work with the implementation of the Remedy Service Level 
Management module based upon industry leading practices; configuration; and 
integration with other customized Remedy modules to include Incident, Problem, 
and Change. High Level Task Description

Job Requirements for Sr. Remedy Developer:

* 5+ years' experience with Remedy ITSM v7.6.x

* 5+ years' experience in Database Management -SQL. Proficient 
in BMC ITSM Suite of 

Song...

[richard....@bwc.state.oh.us]

"Start me up" -  Rolling Stones

"you make a grown man cry"
Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

[richard....@bwc.state.oh.us]

Opinion: Screen shots can be very valuable. I can always
delete them from emails if I want to save them so I think
that they help to clarify a point - as long as they don't
get used to excess...


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 07, 2012 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting!

Jose said:
“And finally, I don't see the relationship between forums and blogs & twitter.”



Claire says "I don’t see the relationship between the ARSList and Forums, blogs 
and Twitter. "

But you do feel the need to include the entire thread you replied to including 
your graphics - sometimes several times!

I’ve been out of the office.  Enjoying my first block of days off since getting 
things ready for the go-live of ITSM 7.6.04, so I have been quiet on these 
things for a while.

I used to send out the FAQ, then Dan started sending out something to people as 
they joined the list, so I stopped.

The thing that bothers me most is screen shots and all the little icons that 
people include in the email. The worst are the animated .sig files!  Outlook 
provides you the opportunity to decide what type of text you want to use when 
sending an email.  I prefer to use plain text when sending an email to the list 
unless I need to highlight something specific.  A plain text email or one 
without a lot of attachments is about 8 to 15 kb.  All those silly icons and 
screen shots add up.  I have had to delete threads because they have grown to 
larger proportions than I can save on the drive I save these things to.

I don’t need to or want to contact most of the people on this professional list 
via facebook or twitter. Neither of them are professional forums.  I do 
communicate with a few people, strictly socially via G+.  For the most part if 
I have not met someone in person or have not communicated with them extensively 
over the years,  I don't do the LinkedIn thing with them.   Blogs in some cases 
are like vanity license plates.

This is a professional list, why not stick to professional forums.  If you want 
someone to connect with you via “Social Media”, send them a private email.  
I’ve been on this list since 1998 and this comes up at least a couple of times 
a year!

Social Media is not necessarily a good thing!



--
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Tuesday, August 07, 2012 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ARSLIST Signal-to-noise ratio

** Just to clarify it, because seems that I didn't transmit the correct message.
1.- ARSlist is the best Remedy resource at this time.
2.- the difference between ARSlist and Developer network is not about 
technologies, but people.
3.- when I said about a change In the communication system, it doesn't mean 
that I don't accept the current system.

And finally, I don't see the relationship between forums and blogs & twitter.



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Re: Abydos: srd not showing up..

[richard....@bwc.state.oh.us]

Sounds like  an early Friday Funny...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, July 17, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Abydos: srd not showing up..

** SUPPORT is soo funny::

- #1 ---

Issue Summary:

All my created processes show up in the SAMPLE:: and not in the system ..

I received update from my colleauge and R&D that all processes can be run from 
the Sample Console, so they will always be visible there.

--> My Answer

But it is not visible ANYWHERE ELSE?
--Their Answer

This is response to your question

The processes are not available anywhere else except sample and per my 
understanding you would like to have those processes in different structure 
other than Sample

I have validated with R&D that all processes by default shown in Sample and I 
am checking, is there a way we can redirect that to some other structure or is 
it the product limitation to have it in sample. I am also checking whether this 
could be an enhancment or product defect if the current product not allowing 
the behavior to redirect to different structure other than sample.

--> My Answer

So you bought the Abydos product and company just to do a sample..

You cannot do SRM, or Incident .. just samples..

PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks..
-- RESULT :: FAIL
--


Patrick Zandi
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Re: Friday Humor

[richard....@bwc.state.oh.us]

How about: "Honey, does this dress/skirt make my rear end look fat\heavy\big?"

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, June 22, 2012 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor

5 Deadly terms used by a woman

1) FINE: This is the word women use to end an argument when she knows she is 
right and you need to shut-up.
2) NOTHING: Means something & you need to be worried.
3) GO AHEAD: This is a dare, not permission.  DO NOT DO IT!
4) WHATEVER: A women's way of saying 'screw you'
5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for 
your mistake.

Bonus Word) WOW! This is not a compliment.  She's amazed that one person could 
be so stupid.

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Re: Remedy Startup

[richard....@bwc.state.oh.us]

Is there somewhere that variables like this are defined? These would
seem to be good things to know??

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Wednesday, June 13, 2012 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Startup

There's an environment variable that you can set to a numerical value - 
V_WAIT_BEFORE_STARTUP - that will be read by armonitor and it will wait that 
many seconds before it starts the server.  For example, 
V_WAIT_BEFORE_STARTUP=300 would be a 5 minute delay.  One thing to note though 
is that this delay will happen on every restart of the Remedy service, which 
can be a nuisance if you want to just bounce the service once it has been 
running for a while.

The variable needs to be set at the system level so that the service can read 
it and I think a reboot is required when it is set/changed.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: 13 June 2012 13:58
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Startup

Andrew,
You are correctSQL Server is reporting itself as online, when it's not 
fully available, and this is screwing up Remedy because it's trying to connect 
to a DB that's not yet available.  I'm looking for a way to delay that startup

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
Sent: Tuesday, June 12, 2012 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Startup

** It could be that the SQL service is not up yet by the time AR start.

It happened on one of our dev machines after rebooting where both AR and SQL 
are installed.

Andrew.

On Tue, Jun 12, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC 
 wrote:


Ok...my box is running Remedy and SQL Server both and on startup the 
Remedy service fails to start properly.  The arerror.log shows an error about 
ARAdmin login failing twice, then the process dies.  An immediate attempt to 
start the service functions fine.  Checking the SQL Logs I see something along 
the lines of

12:00:00 Starting ARSystem
12:00:01 Attempted login from ARAdmin failed
12:00:02 Scanning ARSystem
12:00:06 Recovery of ARSystem complete

That's not a copy of the log (because I can't get that to the 
internet)...but that's close to what it saysthis is only happening on one 
of my boxes, and I suspect that it's a memory related issue because when I 
check a functional box, I see everything except the login failed line, but it 
all happens within a second of each other...and my remedy doesn't have any 
problems starting.  I have the Remedy service set to depend on the SQL service, 
but according to the internet (and my personal experience) the SQL Service 
reporting as 'up' does not mean that DB's are available.  MS recommends that if 
you need to 'delay' the startup of a particular service that you should set it 
dependent on 'Spooler'...I've done this but it doesn't help...I need another 
5-10 seconds delay with the attempted starting of Remedy serviceany 
recommendations?


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Re: Support - An open letter to BMC

[richard....@bwc.state.oh.us]

I think the changes that have been made are what the
discussions are about

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, June 11, 2012 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

I have spoken to Jay in the past.  She is a caring individual that listens to 
what I/we have to say.  There were many changes made within support after those 
discussions many years ago.

I look forward to speaking to her again.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Monday, June 11, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Hi All;

If I can bounce my 1 cent worth :-)

I think we will all agree since the release of 7.6 to 7.6.4 SP3 there have been 
more issue than positive feedback to concentrate on resolving.  I have been 
analyzing and trying to troubleshoot issues on these releases since its release 
together with BMC and just as you think the issue is resolve after applying a 
hotfix then something else occur...and so it continues...

I would say that if BMC and us do not test version 8 properly then we will have 
further customer dissatisfaction and they will lose further interest/buy in or 
trust in the product.  The question I would say is "How can we turn this around 
in a positive way or approach?"

As Daniel asked Jay if he can be at the WWRUG, this will be first price because 
then all can share in the global plan to get the product support and releases 
back to its old stable standard/state competing on its own in the market :-)

Regards
Francois

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Monday, June 11, 2012 9:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Back in the California days the level one support actually could help resolve 
some incidents. They had a knowledge of the product and good institutional 
knowledge. Now the call center in Pune, or wherever it is in India, seems to 
recruit college kids who know nothing about Remedy and read from scripts. I got 
so fed up with it that I pushed my organization to change support providers. We 
moved in September and it is nice to be able to call someone that I don't have 
to repeat myself to several times or resort to email to get my point across. 
However, when this new organization gets stuck we are sent back to Black Hole 
of BMC support , where our incident languishes for weeks waiting on an engineer 
to become available. They seem to have a huge shortage of level three 
engineers. I believe that is why they stall us by trying to get endless log 
files and asking that we perform tests in production, during work hours. My 
suggestion to BMC is to hire more level three engineers in the USA. I don't 
mind working with the Indians, but I have a much easier time working with 
someone who is on this side of the globe and is not fighting sleep and the 
language.

Hopefully whoever ends up buying BMC in the near future will take this into 
consideration and devise a better support model for us.

Jesus Ortega
Senior II, Implementation Engineer
LyondellBasell Industries


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Wednesday, June 06, 2012 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

The old California Remedy "HelpDesk" was great.  The off-shored BMC "Call 
Center" never was and still isn't.  At this point I really don't see anything 
changing about that.  Call me a pessimist, but history is what it is.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, June 06, 2012 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Honestly... if you get someone in Austin, Atlanta, or California, you will get 
your ticket resolved and in a manner that speaks to the old Remedy support 
ways!  I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow!  
They have a lot of D names there!  Paula is a top notch manager!  She gets 
results!



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com
Sent: Wednesday, June 06, 2012 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

I thought a cage match would do the trick :-)

I think that face to face conversations add a lot.

Even when Remedy support and quality were at their lowest (and I have heard 
arguments that that was still way above the bar at BMC up until now), and the 
VP of Worldwide Support was at the conference, metal detect

Re: Support - An open letter to BMC

[richard....@bwc.state.oh.us]

It's nice that someone from BMC will be there, but then what?
What commitment/assurance is there that anything will change
for the better? Voices of dissatisfaction on ARLIST are hardly
brand new


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Monday, June 11, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Hi All;

If I can bounce my 1 cent worth :-)

I think we will all agree since the release of 7.6 to 7.6.4 SP3 there have been 
more issue than positive feedback to concentrate on resolving.  I have been 
analyzing and trying to troubleshoot issues on these releases since its release 
together with BMC and just as you think the issue is resolve after applying a 
hotfix then something else occur...and so it continues...

I would say that if BMC and us do not test version 8 properly then we will have 
further customer dissatisfaction and they will lose further interest/buy in or 
trust in the product.  The question I would say is "How can we turn this around 
in a positive way or approach?"

As Daniel asked Jay if he can be at the WWRUG, this will be first price because 
then all can share in the global plan to get the product support and releases 
back to its old stable standard/state competing on its own in the market :-)

Regards
Francois

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Monday, June 11, 2012 9:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Back in the California days the level one support actually could help resolve 
some incidents. They had a knowledge of the product and good institutional 
knowledge. Now the call center in Pune, or wherever it is in India, seems to 
recruit college kids who know nothing about Remedy and read from scripts. I got 
so fed up with it that I pushed my organization to change support providers. We 
moved in September and it is nice to be able to call someone that I don't have 
to repeat myself to several times or resort to email to get my point across. 
However, when this new organization gets stuck we are sent back to Black Hole 
of BMC support , where our incident languishes for weeks waiting on an engineer 
to become available. They seem to have a huge shortage of level three 
engineers. I believe that is why they stall us by trying to get endless log 
files and asking that we perform tests in production, during work hours. My 
suggestion to BMC is to hire more level three engineers in the USA. I don't 
mind working with the Indians, but I have a much easier time working with 
someone who is on this side of the globe and is not fighting sleep and the 
language.

Hopefully whoever ends up buying BMC in the near future will take this into 
consideration and devise a better support model for us.

Jesus Ortega
Senior II, Implementation Engineer
LyondellBasell Industries


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Wednesday, June 06, 2012 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

The old California Remedy "HelpDesk" was great.  The off-shored BMC "Call 
Center" never was and still isn't.  At this point I really don't see anything 
changing about that.  Call me a pessimist, but history is what it is.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, June 06, 2012 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

Honestly... if you get someone in Austin, Atlanta, or California, you will get 
your ticket resolved and in a manner that speaks to the old Remedy support 
ways!  I've had fantastic support from Russ, Max, Dolly, Dan, Doug... wow!  
They have a lot of D names there!  Paula is a top notch manager!  She gets 
results!



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com
Sent: Wednesday, June 06, 2012 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support - An open letter to BMC

I thought a cage match would do the trick :-)

I think that face to face conversations add a lot.

Even when Remedy support and quality were at their lowest (and I have heard 
arguments that that was still way above the bar at BMC up until now), and the 
VP of Worldwide Support was at the conference, metal detectors were not 
required.

However, after listening in person, some attitudes changed and the results were 
win-win-win.
Support and quality improved, they were perceived as improved, and everyone 
gained. For a few years 

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom

Re: Future of the AR System and Web Services...

[richard....@bwc.state.oh.us]

Hmmmpoor project definition/scheduling/timeline control? Seems if you ain't
got no idea what you want/need to do you ain't got no idea when/if it will be 
done

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, June 05, 2012 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Future of the AR System and Web Services...

For oneif they say 'in version x this will happen', and it ends up either 
not being version X, or it ends up not being in there...it creates public 
relations nightmares because of people saying 'but you said, and I was counting 
on it, blah blah blah'this type of thing happened a few years ago when they 
gave a future looking comment that said v8 will be the last version to have a 
native client, with the thought that v8 was going to be the next version 
releasedwell, it wasn't...the next version ended up being 7.6.3...and then 
7.6.4 was called a maintenance release of it...and THAT is the final version 
with a clientso this caused TONS of documentation problems all over the 
place...so in general, they try not to state to the public things like 'this 
will happen by x' and such because it causes expectations that may or may not 
be met.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, June 05, 2012 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Future of the AR System and Web Services...

Pardon my ignorance, but what are the obvious reasons?

- Original Message -
From: "David Easter" 
To: arslist@ARSLIST.ORG
Sent: Monday, June 4, 2012 10:39:28 PM
Subject: Re: Future of the AR System and Web Services...

**


For obvious reasons, futures can’t be openly discussed on a public forum, but I 
can say that web services will continue to be improved in future releases.  The 
inability to interpret arrays is a known limitation that certainly is something 
that is desired to be addressed.   There are, of course, other enhancements 
that we’ll be considering in the future as well.



Web services is an important method for integrating applications because it 
insulates the calling application from version or structure changes in the 
target application.  Because of this, it is a focus of the BSM solution and 
will therefore continue to receive attention and generate improvements.



-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, June 04, 2012 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Future of the AR System and Web Services...



**







Does anyone know where this is headed to??





The current AR Systems capability or incapability rather to consume complex 
constructs limits a lot of what you can hope to do using web services. From 
hearsay, even version 8 does not have the ability to understand WSDL’s with 
complex constructs. Are there any definitive plans on when these would be 
reengineered to overcome these limitations?





From my recent experience with attempting to consume complex WSDL’s, this 
incapability appears to be more superficial, than internal to the AR Server. It 
may be either at the Dev Studio level, or the actual WS plugin. It is actually 
in some circumstances possible to bend these limitations which shows that some 
of these limitations are not at the AR Server level itself. So that makes me 
wonder if it could be incorporated with just be a patch enhancement instead of 
planning it with a major release..





Also, does anyone know at what level is a WSDL interpreted when creating a Set 
Field filter action that uses a WSDL? Is it interpreted at the client level 
(dev studio) or server level (the WS plugin itself)???





What I mean to ask is when you enter the WSDL URI into the Set Fields action on 
a filter while creating a WSDL powered set fields filter, at what level does 
all the ‘magic’ happen? At the client side? Or on the server side?? I am trying 
to find if this is documented anywhere so if you have come across it please let 
me know where to look..





Cheers





Joe

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Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[richard....@bwc.state.oh.us]

In the version I heard the "first"visit was the sales presentation, the
"second" was the product installation/use.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 01, 2012 7:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Its friday again..Heaven or Hell??? Surely experienced by some 
of us.

**

Abdul, it is both customary and appropriate to share a joke or two here on a 
Friday.  If you don't like it, you are free to delete it and go on about your 
day.  May it be a good one.

Rick
On Jun 1, 2012 7:14 AM, "Abdul Haque" 
mailto:abdulhaqu...@gmail.com>> wrote:
**
what the nonsense subject is that
"Its friday again..Heaven or Hell???"
this is the place to share  info releted to ARS not to Days.

On 1 June 2012 14:01, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

That's funny right there...

Rick
On Jun 1, 2012 5:27 AM, "Rajesh Nair" 
mailto:rajesh.nair@gmail.com>> wrote:
**

One day while walking down the street a highly successful
Human Resources Manager was tragically hit by a bus and she died. Her soul 
arrived up in heaven where she was met at the Pearly Gates by St. Peter 
himself..

"Welcome to Heaven," said St. Peter. "Before you get settled in though, it 
seems we have a problem. You see, strangely enough, we've never once had a 
Human Resources Manager make it this far and we're not really sure what to do 
with you."

"No problem, just let me in," said the woman.

"Well, I'd like to, but I have higher orders. What we're going to do is let you 
have a day in Hell and a day in Heaven and then you can choose whichever one 
you want to spend an eternity in."

"Actually, I think I've made up my mind, I prefer to stay in Heaven", said the 
woman

"Sorry, we have rules..."

And with that St. Peter put the executive in an elevator and it went 
down-down-down to hell.

The doors opened and she found herself stepping out onto the putting green of a 
beautiful golf course. In the distance was a country club and standing in front 
of her were all her friends - fellow executives that she had worked with and 
they were well dressed in evening gowns and cheering for her. They ran up and 
kissed her on both cheeks and they talked about old times. They played an 
excellent round of golf and at night went to the country club where she enjoyed 
an excellent steak and lobster dinner.

She met the Devil who was actually a really nice guy (kind
of cute) and she had a great time telling jokes and dancing. She was having 
such a good time that before she knew it, it was time to leave. Everybody shook 
her hand and waved goodbye as she got on the elevator.

The elevator went up-up-up and opened back up at the Pearly Gates and found St. 
Peter waiting for her.

"Now it's time to spend a day in heaven," he said. So she spent the next 24 
hours lounging around on clouds and playing the harp and singing. She had great 
time and before she knew it her 24 hours were up and St. Peter came and got her.

"So, you've spent a day in hell and you've spent a day in heaven. Now you must 
choose your eternity,"

The woman paused for a second and then replied, "Well, I never thought I'd say 
this, I mean, Heaven has been really great and all, but I think I had a better 
time in Hell."

So St. Peter escorted her to the elevator and again she went down-down-down 
back to Hell.

When the doors of the elevator opened she found herself standing in a desolate 
wasteland covered in garbage and filth. She saw her friends were dressed in 
rags and were picking up the garbage and putting it in sacks.

The Devil came up to her and put his arm around her.

"I don't understand," stammered the woman, "yesterday I was here and there was 
a golf course and a country club and we ate lobster and we danced and had a 
great time. Now all there is a wasteland of garbage and all my friends look 
miserable."

The Devil looked at her smiled and told...
...
...



"Yesterday we were recruiting you, today you're an Employee"
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Are"_
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Are"_



--
BEST REGARDS
Abdul Haque
+966531861850
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Are"_
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Are"_
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message in error or due to an unauthorized transmission or interception, please 
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Re: Product Catalog

[richard....@bwc.state.oh.us]

"Some species organize concepts in a different way, so what is simpler to you 
can
be more complex to them. Who knows how is organized a BMC's engineer's mind?"

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, May 23, 2012 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

**
I think the statement is saying the July patch, which is not available yet, 
will be cumulative.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, May 23, 2012 7:54 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Product Catalog
**

o   Next, apply Product catalog update 2012-Apr-1
You don't need to install 2012-Jan-1 update now since content updates are 
cumulative i.e. July release will contain everything in January and April plus 
new entries

Huh? I'm confused. Why apply the April patch if there's a July patch available?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul
Sent: Wednesday, May 23, 2012 7:45 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Product Catalog

**
Hi Kathy,

The new PC content is compatible with following CMDB versions - 7.6.03 P1, 
7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' 
patch that must be applied before installing PC content update.

I'll try to simplify the process below,

*   Scenario 1 - Customers consuming new PC data for the first time,

o   Based on current CMDB version, apply patch that is available on EPD 
directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree

*  Just to be clear, only one patch is applicable for your environment based on 
CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2)

*  E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - 
Product Catalog Data Prerequisite Patch 1'

o   Next, apply Product catalog update 2012-Apr-1

*  You don't need to install 2012-Jan-1 update now since content updates are 
cumulative i.e. July release will contain everything in January and April plus 
new entries

*   Scenario 2 - Customers who have already consumed  2012-Jan-1 PC Update

o   Simply apply Product catalog update 2012-April-1

*   In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary 
since all the code changes will be included in the respective version. User 
need to simply install the latest PC content update.

Detailed instructions on applying the pre-requisite patch are available in the 
Technical Bulletin from the EPD area.

Instructions related to Atrium Product Catalog Data Updates are available 
online here: https://docs.bmc.com/docs/display/pcdata/Home

Thanks,
Rahul Vedak,
Product Manager, Atrium CMDB, BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Monday, May 21, 2012 10:02 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Product Catalog

**
Oh no how my mind is organized? I'm in trouble then.
There must be some order to this product catalog install.
I searched the knowledge base and I did not find the steps.
Do I install the Jan update first, or is the April install cumulative of the 
Jan update?
I believe Sp1 and Sp2 should those be installed first.

This is my thoughts in terms of the steps to take:
1.  Prerequisite Patch 1 Window product catalog data
2.  Prerequisite Patch 2 Window product catalog data
3.  Prerequisite patch 1, product catalog data
4.  Product catalog update Jan 1
5.  Product catalog update April 1
Please let me know your thoughts.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, May 21, 2012 2:19 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Product Catalog

** It depends on how your mind is organized.

Some species organize concepts in a different way, so what is simpler to you 
can be more complex to them. Who knows how is organized a BMC's engineer's mind?

Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94


[cid:image001.jpg@01CD38C1.FA7B4A80]<http://www.sm2baleares.es/>


SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca


 [cid:image002.jpg@01CD38C1.FA7B4A80] 
<http:/

Re: Product Catalog

[richard....@bwc.state.oh.us]

o   Next, apply Product catalog update 2012-Apr-1
You don’t need to install 2012-Jan-1 update now since content updates are 
cumulative i.e. July release will contain everything in January and April plus 
new entries

Huh? I’m confused. Why apply the April patch if there’s a July patch available?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul
Sent: Wednesday, May 23, 2012 7:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

**
Hi Kathy,

The new PC content is compatible with following CMDB versions - 7.6.03 P1, 
7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ 
patch that must be applied before installing PC content update.

I’ll try to simplify the process below,

·   Scenario 1 - Customers consuming new PC data for the first time,

o   Based on current CMDB version, apply patch that is available on EPD 
directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree

§  Just to be clear, only one patch is applicable for your environment based on 
CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2)

§  E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - 
Product Catalog Data Prerequisite Patch 1’

o   Next, apply Product catalog update 2012-Apr-1

§  You don’t need to install 2012-Jan-1 update now since content updates are 
cumulative i.e. July release will contain everything in January and April plus 
new entries

·   Scenario 2 - Customers who have already consumed  2012-Jan-1 PC Update

o   Simply apply Product catalog update 2012-April-1

·   In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary 
since all the code changes will be included in the respective version. User 
need to simply install the latest PC content update.

Detailed instructions on applying the pre-requisite patch are available in the 
Technical Bulletin from the EPD area.

Instructions related to Atrium Product Catalog Data Updates are available 
online here: https://docs.bmc.com/docs/display/pcdata/Home

Thanks,
Rahul Vedak,
Product Manager, Atrium CMDB, BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Monday, May 21, 2012 10:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

**
Oh no…. how my mind is organized? I’m in trouble then.
There must be some order to this product catalog install.
I searched the knowledge base and I did not find the steps.
Do I install the Jan update first, or is the April install cumulative of the 
Jan update?
I believe Sp1 and Sp2 should those be installed first.

This is my thoughts in terms of the steps to take:
1.  Prerequisite Patch 1 Window product catalog data
2.  Prerequisite Patch 2 Window product catalog data
3.  Prerequisite patch 1, product catalog data
4.  Product catalog update Jan 1
5.  Product catalog update April 1
Please let me know your thoughts.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, May 21, 2012 2:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

** It depends on how your mind is organized.

Some species organize concepts in a different way, so what is simpler to you 
can be more complex to them. Who knows how is organized a BMC's engineer's mind?

Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94


[cid:image001.jpg@01CD38B9.46BF2690]


SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca


 [cid:image002.jpg@01CD38B9.46BF2690] 
 
[cid:image003.jpg@01CD38B9.46BF2690]  
[cid:image004.jpg@01CD38B9.46BF2690] 



La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
It was very confusing to me as well.  Why they could not just have one file to 
load is beyon

Re: JOB: Lead AR System Product Manager - India (Pune)

[richard....@bwc.state.oh.us]

That's about 100 F..thought it got a lot hotter than that...hmmm

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Wednesday, May 23, 2012 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Lead AR System Product Manager - India (Pune)

** ye,, it goes upto 38 in summer
On Wed, May 23, 2012 at 5:07 PM, 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> 
mailto:richard@bwc.state.oh.us>> wrote:
**
Hot hot does it get there during the warm season?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Axton
Sent: Tuesday, May 22, 2012 8:57 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: JOB: Lead AR System Product Manager - India (Pune)

** I will add that Pune is a wonderful place.  It's India, so there are a lot 
of people, but the food, the people, the culture, and so much more make it a 
wonderful place to go.  They do have a monsoon season, which is really... wet, 
if anyone is looking at relocating there that has never visited.  The people, 
en masse, in India, are some of the most pleasant people I've ever had the 
pleasure of getting to know.  If you do go to Pune, try to Misal pav at a place 
downtown, I think on or near Lakshmi street; if Google is any help, I think the 
place I went Bedekar Misal.

http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html

Axton Grams
On Tue, May 22, 2012 at 2:34 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
Hi All,

  If you've always dreamed about being able to influence the future of AR 
System, here's your chance.  I'm looking for a technical Product Manager to 
help drive development of AR System in Pune, India.   While I prefer a 
candidate with strong product manager experience, I'm open to considering 
someone with extensive (and current) AR System knowledge and business/customer 
oriented thinking.

 You can find the official posting at:

http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetail&jobPostId=30694&localeCode=en-us

If that link doesn't work for some reason, you can go to the main career page 
and Search for a job now 
<http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do>
 .   Select "IND Pune" as the location and "Marketing" as the area.

Thanks,


David J. Easter
Product Line Manager, AR System
BSM & Atrium Solutions Mgmt
BMC Software, Inc.

<http://www.bmc.com/>

 <http://www.bmc.com/>
 <http://www.bmc.com/>
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
<http://www.bmc.com/>
 <http://www.bmc.com/>
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<http://www.bmc.com/>
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Re: JOB: Lead AR System Product Manager - India (Pune)

[richard....@bwc.state.oh.us]

Hot hot does it get there during the warm season?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, May 22, 2012 8:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Lead AR System Product Manager - India (Pune)

** I will add that Pune is a wonderful place.  It's India, so there are a lot 
of people, but the food, the people, the culture, and so much more make it a 
wonderful place to go.  They do have a monsoon season, which is really... wet, 
if anyone is looking at relocating there that has never visited.  The people, 
en masse, in India, are some of the most pleasant people I've ever had the 
pleasure of getting to know.  If you do go to Pune, try to Misal pav at a place 
downtown, I think on or near Lakshmi street; if Google is any help, I think the 
place I went Bedekar Misal.

http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html

Axton Grams
On Tue, May 22, 2012 at 2:34 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
Hi All,

  If you've always dreamed about being able to influence the future of AR 
System, here's your chance.  I'm looking for a technical Product Manager to 
help drive development of AR System in Pune, India.   While I prefer a 
candidate with strong product manager experience, I'm open to considering 
someone with extensive (and current) AR System knowledge and business/customer 
oriented thinking.

 You can find the official posting at:

http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetail&jobPostId=30694&localeCode=en-us

If that link doesn't work for some reason, you can go to the main career page 
and Search for a job now 

 .   Select "IND Pune" as the location and "Marketing" as the area.

Thanks,


David J. Easter
Product Line Manager, AR System
BSM & Atrium Solutions Mgmt
BMC Software, Inc.

[BMC Software]



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Are"_
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message in error or due to an unauthorized transmission or interception, please 
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<>

Re: OT: Saturday Humor.. Syncing my iPhone...

[richard....@bwc.state.oh.us]

What Data General product(s) did you use??

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Monday, May 21, 2012 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Saturday Humor.. Syncing my iPhone...

**

That's not the best one I ever saw.



Data General Eclipse computers gave a system error that said "You Can't Do That"



That's probably why DG doesn't exist any more.



From: "Joe Martin D'Souza" mailto:jdso...@shyle.net>>
To: arslist@ARSLIST.ORG
Sent: Saturday, May 19, 2012 6:00:25 PM
Subject: OT: Saturday Humor.. Syncing my iPhone...

**


This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start..

Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images)

“The iPhone “Joe” failed to sync because the sync session failed to start”..

No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long!

I just thought that it was a absurd error to throw to a user..

Joe
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Friday funny or not!

[richard....@bwc.state.oh.us]

Random thoughts: Would you agree that a well-designed and documented, 
rigorously tested product
makes all of these points with relation to quality of support moot? When was 
the last time you
had to call for support on your TV set, or your PC? Would you accept the same 
quality of service
 and support if you were using a heart-lung machine or the guidance/control 
system in an airliner
 that you were in at 35,00 feet and 450 MPH? Then why is it acceptable in 
software that supports
an enterprise? Just random thoughts while waiting for an install to complete

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Saturday, May 12, 2012 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday funny or not!

When I meant you get what you pay for, I meant both the customer as well as 
BMC..

BMC has obviously cut corners to make support available at more affordable 
prices in the face of rising costs of skilled labor in this continent and 
continents like Europe and Australia.. The support model that spawns out of 
this endeavor, is the most generic support plan they offer when you buy their 
products..

However customer has other premium options or choices to choose from

Do you want to take advantage of the generic low cost support plan, where you 
might get a:
1) fresh out of university type agent talking to you, while
2) referencing text books and KB's while on the call with you,
3) and has been trained on the AR and its supporting products for a brief 
period, who is assigned your ticket that gets routed to Asia???

OR

Are you willing and more importantly can you afford to pay top dollar for a
24*7 assigned site engineer who would pick up a call even at 2:00 AM in case of 
emergency - who might be based somewhere in the US or Canada.. Or UK if you are 
from that region.. I have worked with such support packages and am yet to get 
assigned a site engineer who is out of Asia while I have been based in America. 
I have mostly got Californians.. Most of these engineers, have worked with the 
AR System and its applications in the past, and have a considerable amount of 
experience on many other applications which include underlying databases, the 
OS, web servers and what have you... Even if some of them are fairly new to the 
AR System and its apps, they do tend to understand you better as language 
problems is often the case of questioning the quality of support - not quite 
the quality of resolution..

In all fairness, having lived in different parts of the world, I personally do 
not see language as an issue.. Everyone in different parts of the world have 
their preferences when it comes to languages.. While we find it hard to 
understand them, believe it or not, as clearly as we may think we talk here, 
they find it hard to understand us too.. Given a choice, they too might have 
preferred their next ticket to be assigned from somewhere local so they could 
understand their customer better..

Anyway coming back to the point of quality of support, if that really has a 
high impact on your day to day business and again *more importantly*, if you 
can afford to pay more, sure you can buy those premium support packages where 
you have available local engineers assigned to you. There is even a package 
where you can have *a specific* engineer assigned to you and in that, which I 
think is the highest level of support, BMC sometimes even hires someone local 
specifically to support you... I've heard that happen on at least one occasion 
where a site paid like a zillion on support..

If affordability is an issue, it would just be like my case of - yeah I would 
love to own and drive a 100 thousand dollar top of the line fancy stick shift 
convertible with a V12 engine, but until I can afford that, I'm happy with my 
V6 Mustang..

I am not for or against BMC's way of choosing to do things - looking at it in 
their point if view, its perhaps the only way to keep the costs low enough to 
make support affordable to some of us who are on the bottom of the food chain 
and on a piggy bank budget, who can barely afford the products - leave alone 
support.. It’s the way many other vendors are doing business too.. Its not just 
BMC.. Look at most DB vendors - I wont take names.. Look at OS vendors.. Look 
at even some of our personal banking support.. Where does it all come from..

I'm sure if we wanted we could ask our banks to give us local support if we 
were willing to pay 100 bucks a month to maintain our accounts, and get no 
interest paid on our accounts - like Swiss bank accounts..

Just letting you know there are those options.. For more details you might need 
to talk to your sales engineer.. I used to work for a VAR way back in the days 
so I know these things..

Joe

PS: Having said all this, I have come across a few support engineers, as 
inexperienced and young as they might be, who really really know what they

Re: What document....?

[richard....@bwc.state.oh.us]

Thanks!


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Wednesday, April 11, 2012 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: What document?

**
The concept is really simple..

Anything that is not created by you and has arrived OTB, is the base layer..

Anything that you need to do to this base layer, becomes an overlay after you 
overlay that object in the best practice mode.

Anything that you create from scratch, is a custom object.

You load your customizations in much the same way as you always did. Export all 
overlaid objects and custom objects and leave the base layer alone..

That’s that pretty much in a nutshell..

Joe

From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: Wednesday, April 11, 2012 12:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: What document?

**

We're going to be upgrading to 7.6.04 in the near future. Is there a 
place/document

that describes the new "base" and "overlay" features for forms and the accepted

way to load our customizations? I went through the install and config manuasls

but didn't see anything that really explains it  Thanks!

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: What document....?

[richard....@bwc.state.oh.us]

Perfect! Thank you!!




From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Easter, David [david_eas...@bmc.com]
Sent: Wednesday, April 11, 2012 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: What document?

**
Another document you may refer to is this:

10-Oct-2011 Describes how to upgrade the BMC Remedy ITSM Suite (including the 
AR System server and all of the ITSM applications) to version 7.6.04 Service 
Pack 2. (This combines the previous Service Pack 1 and Delta Data Migration 
white papers.) 
PDF<http://documents.bmc.com/supportu/documents/87/71/218771/218771.pdf>

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Wednesday, April 11, 2012 9:34 AM
To: arslist@ARSLIST.ORG
Subject: What document?

**

We're going to be upgrading to 7.6.04 in the near future. Is there a 
place/document

that describes the new "base" and "overlay" features for forms and the accepted

way to load our customizations? I went through the install and config manuasls

but didn't see anything that really explains it  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.
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_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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What document....?

[richard....@bwc.state.oh.us]

We're going to be upgrading to 7.6.04 in the near future. Is there a 
place/document

that describes the new "base" and "overlay" features for forms and the accepted

way to load our customizations? I went through the install and config manuasls

but didn't see anything that really explains it  Thanks!

Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Re: Filter names question - `!

[richard....@bwc.state.oh.us]

 A foorball player? ???

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Monday, April 09, 2012 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter names question - `!

Hi John,

I know I'm dating myself but . . . . Walter Matthau was on the tonight show one 
night and talking about getting recognized.  He said that he was out at a 
restaurant one night, and had to go to the bathroom.  While standing at the 
urinal, someone said to him: Are you Drew Pearson?  Walther Matthau
said: I haven't started yet.

Sorry.  I know it's early on a Monday morning (or it is here) but that's one of 
my all time favorite Walter Matthau lines.  For those of you who don't know who 
Drew Pearson is, look him up.

Stan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Saturday, April 07, 2012 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Filter names question - `!

John

I once met John Major in a toilet. I waltzed in, keen to relieve myself after 
consuming most of a very nice bottle of wine, and found myself waiting 
patiently for Mr Major to relieve himself despite a number of urinals (I 
couldn't possibly consider relieving myself next to an ex-PM). As he went to 
wash his hands, I remarked "Mr Major, I never expected to meet the ex-Prime 
Minister of our country in the gents". He replied, "You never know, you never 
know".

I later met him in a more social environment. An MP was busy walking him round 
introducing him to people. "And this is John Baker", he said. Mr Major replied, 
"Indeed, we met in rather different circumstances earlier", and smiled.


John


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Re: Inadvertently send out email to the entire ARS List

[richard....@bwc.state.oh.us]

UhRavi...could you stop by my office for a second


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Wednesday, April 04, 2012 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Inadvertently send out email to the entire ARS List

** Nothing to forgive man... I just hope things work out for you.
On Wed, Apr 4, 2012 at 10:25 AM, Ravindra Sharma 
mailto:ravis...@gmail.com>> wrote:
**
Hi All ARS List Members,

Permit me apologize for this mistake/blunder.

I thought I was just replying to one of the recruiters. However, it seems that 
email did go out  to entire ARS list.

I personally request each one of you to forgive me of doing this.

Regards
Ravi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Tauf Chowdhury


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Re: Senior Remedy Developer Wanted (San Diego, Ca)

[richard....@bwc.state.oh.us]

The weather or the product?



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, April 04, 2012 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca)

**

‘Did you see the bugs?’ . ‘The bugs are the biggest I’ve ever seen.’...

Did you intend the pun?

Joe

From: Stanley Feinstein
Sent: Wednesday, April 04, 2012 10:33 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca)

**
Sounds like normal Houston weather.  Did you see the bugs?  I think every time 
I’ve been to Houston, there’s a rain storm.  The bugs are the biggest I’ve ever 
seen.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, April 04, 2012 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca)

**
It is a nice campus.

I was there once after a nasty two day rain storm and flooding in Houston.  
High winds blew one of those heavy glass doors off it's hinges and smashed it 
on the concrete.  Between the flooding and the wind it was a trip with lots of 
memories.

Caught up with that storm again in Atlanta on the way home and it caught up 
with me the next day here in Harrisburg.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, April 04, 2012 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca)
**
No kidding.  The Houston campus is beautiful!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, April 04, 2012 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Developer Wanted (San Diego, Ca)

** As long as we're part of this journey Ravindra, could you share with us why 
you'd want to leave BMC?  It always seemed like a great place to work.
On Wed, Apr 4, 2012 at 9:07 AM, Tauf Chowdhury 
mailto:taufc...@gmail.com>> wrote:
**
Ravindra,
You may need to think about leaving this week after that post.

Sent from my iPhone

On Apr 4, 2012, at 8:26 AM, Ravindra Sharma 
mailto:ravis...@gmail.com>> wrote:
**
Hi Andrew,

I just responded to you on your other posting on ARS List.

Not sure if these two positons are same or different.

I have complete skills required to handle any task in the BMC Products 
mentioned in your posting. In additon I am proficient in Microsoft Windows 
Server, Apache Tomcat, Microsoft SQL Server, and SAP Crystal Report.

Permit me to introduce myself as a Senior Product Developer at BMC for last 14 
years. I have worked in the area of ARSystem, ITSM (all modules), and Atrium 
product offerings.

I am thinking of leaving BMC this month.

I am interested in this full time Remedy Developer position mentioned in your 
email.

Please advise.

Regards
Ravi

On Thu, Mar 8, 2012 at 12:03 PM, Tactical Force Group 
mailto:agr...@tacticalforcegroup.com>> wrote:
We area searching for a Senior Remedy Developer to work on sight in the San 
Diego California area.  Ideally we are searching for a full time employee but 
we are willing to work with a consultant if it is the right short term fit.  
This position requires the ability to obtain a SECRET security clearance.

This position is accountable for development, administration, customization and 
integration of BMC Remedy Action Request System solutions, with a strong focus 
on the out-of-the box I.T. Service Management (ITSM) suite.

Responsibilities may include gathering customer requirements, preparing design 
specifications documentation, application development, ongoing technical 
support and system maintenance.  This position responds to user requests for 
data extraction, custom or ad-hoc database reporting or enhancements to system 
capabilities.  Further provides end-user training, and system account 
administration and maintenance.

This is a full-time position, located onsite at a customer facility, working on 
a team of developers, and reporting to a Lead Remedy Developer.  In addition to 
other developers, this position may have regular interactions with customers 
and management.

Experience in the following technologies is desired:

•   BMC Remedy Incident Management
•   BMC Remedy Problem Management
•   BMC Remedy Change Management
•   BMC Remedy Asset Management
•   BMC Atrium Configuration Management Database
•   BMC Remedy Action Request System
•   BMC Remedy Mid-Tier
•   BMC Remedy Developer Studio
•   BMC Remedy Data Import

Experience with the following technologies is a plus:

•   BMC Remedy Knowledge Management
•   BMC Remedy Service 

Re: JOB / Remedy Developer / San Diego

[richard....@bwc.state.oh.us]

Note to self: Remember to check email address line before sending :)
   Find large cardboard box to put personal stuff in


Richard Copits
Middleware Infrastructure Specaialist
Build - Integration Team
Infrastructure & Operations
Inforrmation Technology
30 W. Spring Street, L16
Columbus, Ohio 43215
614-644-0428
richard.cop...@bwc.state.oh.us

[Description: Description: Ohio-BWC-2c.jpg]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ravindra Sharma
Sent: Wednesday, April 04, 2012 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB / Remedy Developer / San Diego

**
Hi Andrew,

Permit me to introduce myself as a Senior Product Developer at BMC for last 14 
years. I have worked in the area of ARSystem, ITSM (all modules), and Atrium 
product offerings.

I am thinking of leaving BMC this month.

I am interested in this full time Remedy Developer position mentioned in your 
email.

Please advise.

Regards
Ravi



On Mon, Mar 19, 2012 at 11:23 AM, Andrew Greenawalt 
mailto:agr...@tacticalforcegroup.com>> wrote:
**
We are searching for a full time Remedy Developer to work onsite in San Diego 
California.  The ideal candidate would have at least 3 years experience as a 
Remedy Developer and would be able to get a SECRET security clearance. 
Candidates need to have a solid understanding of at least a some the following 
ITSM modules:

BMC Remedy Incident Management
BMC Remedy Problem Management
BMC Remedy Change Management
BMC Remedy Asset Management

The target salary range for this direct position is $110-120K with full 
benefits.

Please respond directly to 
agr...@tacticalforcegroup.com or call 
858-352-6072

_attend WWRUG12 www.wwrug.com ARSlist: "Where the 
Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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<>

Book on Remedy...

[richard....@bwc.state.oh.us]

Has anyone heard of a book on Remedy or the AR system? If so, can you
provide details? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
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Re: Web Services for Integration

[richard....@bwc.state.oh.us]

Interesting - thanks!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders
Sent: Wednesday, March 28, 2012 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services for Integration

**
I believe ebay used home-grown Remedy apps for Case Management of fraud 
investigation, and similar areas.

David Sanders
Solution Architect
Enterprise Service Suite @ Work / e-ServiceSuite

tel +44 1494 468980
mobile +44 7710 377761
email 
david.sand...@westoverconsulting.co.uk<mailto:david.sand...@westoverconsulting.co.uk>

web  
http://www.westoverconsulting.co.uk<http://www.westoverconsulting.co.uk/>

http://www.e-servicesuite.co.uk<http://www.e-servicesuite.co.uk/>


[Description: cid:image001.gif@01CCE023.38E7E320]<http://e-servicesuite.com/>


ITIL - SaaS - On Premise



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us>
Sent: 28 March 2012 19:38
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**
In reading the info on the site, it looks like Ebay uses BMC products
to run it's auction site? Is that true, and if so, what does it use?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of 
David Sanders
Sent: Wednesday, March 28, 2012 2:34 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**
http://www.javasystemsolutions.com/jss/xmlgateway

David Sanders
Solution Architect
Enterprise Service Suite @ Work / e-ServiceSuite

tel +44 1494 468980
mobile +44 7710 377761
email 
david.sand...@westoverconsulting.co.uk<mailto:david.sand...@westoverconsulting.co.uk>

web  
http://www.westoverconsulting.co.uk<http://www.westoverconsulting.co.uk/>

http://www.e-servicesuite.co.uk<http://www.e-servicesuite.co.uk/>


[Description: cid:image001.gif@01CCE023.38E7E320]<http://e-servicesuite.com/>


ITIL - SaaS - On Premise



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 28 March 2012 19:16
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**
Axton,

Since you used xmlgateway almost like a proper noun, is there a specific 
product or solution you are referring to when you referred to xmlgateway?

Joe

From: Axton<mailto:axton.gr...@gmail.com>
Sent: Wednesday, March 28, 2012 12:54 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Web Services for Integration

**

You probably want to consider what is going to happen when things aren't 
working and what you can account for.  Message queue syatems handle most of 
these issues about as gracefully as anything.  I've looked at xmlgateway for 
that reason in the past.  You also need to make sure that the midtier's web 
service implementation is capable of handling the xml documents sent to the 
midtier.  Xmlgateway can address shortcomings in this area as well.
On Mar 28, 2012 11:36 AM, "John Sundberg" 
mailto:john.sundb...@kineticdata.com>> wrote:
**

Sean,

An intermediate form would be a better strategy -- lots of "real life" things 
happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow 
upgrading) - those are 3 simple examples...

And -- that happens to all programs -- not just ServiceNow...

In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change 
overtime anyway - so an intermediate strategy would be better...

Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate 
strategy - but is done in a configuration approach -- avoiding additional 
customization in your ARS...


In addition - Kinetic Task is just as comfortable with REST APIs as Web 
Services... this may become important to you as you interact with ServiceNow 
(or any of the modern SAAS solutions).


-John

On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan 
mailto:sean.osulli...@prudential.com>> wrote:
Hello Everyone,

We're integrating our home grown Problem Management/Helpdesk application with 
an external  Helpdesk application (Service Now),  We're planning to use Web 
Services for the first time with our Remedy app.

My question is around how folks are using Web Services.   For creating new 
tickets in Remedy, Is it better to create a web service directly against the 
helpdesk schema, or is it better to create an intermediate schema where the 
data gets dropped off and then use workflow to validate and move it over to the 
main schema?  It seems that having an intermediate schema is safer...but the 
downside is we might not get a ticket number back

Re: Sr. Remedy Administrator/Developer - Denver, CO

[richard....@bwc.state.oh.us]

No...you have to wait until SP5 comes out if you need that functionality

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 28, 2012 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO

Apparently they are looking for the Analytics folks - they can reset the 
Universe!

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com
Sent: March 28, 2012 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO

I once had a recruiter ask me (in response to MARKET consulting rates for 
qualified, senior folks who can 1) keep you from falling into any number of 
pitfals, 2) get you out of the ones you already fell into) - whether or not we 
walked on water.  I told him "There are some who think they do, and there are 
the rest of us who know the truth."

Happy Wednesday!

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
http://www.wwrug.com/contact_phil.html
512-731-0304
-Original message-----
From: "richard@bwc.state.oh.us" richard@bwc.state.oh.us
Date: Mon, 26 Mar 2012 10:55:54 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO

> You left out the part about walking on water... :)
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIS> T.ORG] On Behalf Of Candace
> Sent: Monday, March 26, 2012 10:44 AM
> To: arslist@ARSLIST.ORG
> Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO
>
> **
> The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and
have>  a good understanding of, the ITIL framework, and must have
have> experience
with>  previous IT Service Management (ITSM) releases (7 preferred). The SR.
REME> DY ADMINISTRATOR/DEVELOPER will oversee and work with an
implementation tea> m on full ITSM implementations and maintain these 
implementations. This pos> ition is accountable for development, 
administration, customization, integr> ation, architecture, and support of 
Remedy Action Request System Solutions,>  with a very strong focus on the IT 
Service Management (ITSM) suite (Incide> nt Management, Configuration 
Management, Change Management, and CMDB) and s> upporting applications and 
technologies (including Knowledge Management, Se> rvice Request Management, Web 
Services, and LDAP integration). This positio> n is also responsible for system 
administration of the Bomgar server.
>
> QUALIFICATIONS:
>
>   *   A minimum of 7 years of experience using Remedy systems, development
> of the Remedy Action Request System, Remedy Information Technology
> Service Management Suite applications, Crystal Reports, Crystal
> Enterprise, and
HTM> L
>   *   At least 10 years of experience with hardware, software, and
informat> ion technology support
>   *   Experience with Analytics and report generation
>   *   Must have the ability to provide positive customer service
>   *   Excellent problem solving and technical writing skills
>   *   Good customer presentation and project management skills
>   *   Technical proficiency in advanced relevant technologies desired (BMC
> Remedy Flashboards, Approval Engine, Web Services, LDAP integration,
> and
AP> I programming; SQL Server; Oracle; UNIX; and other programming
AP> languages
su> ch as Java; C++, .NET, etc.
>   *   Must be able to obtain a favorable minimum background investigation
(> MBI) or possess an active security clearance
>   *   Ability to travel, if necessary
>
> RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
>
>   *   Gathering customer requirements
>   *   Preparing design specifications documentation
>   *   Application development
>   *   Ongoing technical support and system maintenance
>   *   Responding to user requests for data extraction, custom or ad-hoc
dat> abase reporting, or enhancements to system
>   *   Providing end-user training, and system account administration and
ma> intenance
>   *   Designing, developing, and deploying Remedy AR System applications
an> d technology systems
>   *   Maintain and follow a Change Management Plan
>   *   Monitor and tune the performance of servers
>   *   Inform the Service Desk of server fault conditions at time of
detecti> on if end users are affected
>   *   Respond to and resolve server performance problems and outage
situati> ons
>   *   Perform trend analysis for server updates (such as adding memory,
inc> reasing disk space, etc.)
>   *   Perform backups, restore and disaster recovery
>   *   Test disaster recovery and redundant systems
>  

Re: Web Services for Integration

[richard....@bwc.state.oh.us]

In reading the info on the site, it looks like Ebay uses BMC products
to run it's auction site? Is that true, and if so, what does it use?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders
Sent: Wednesday, March 28, 2012 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services for Integration

**
http://www.javasystemsolutions.com/jss/xmlgateway

David Sanders
Solution Architect
Enterprise Service Suite @ Work / e-ServiceSuite

tel +44 1494 468980
mobile +44 7710 377761
email 
david.sand...@westoverconsulting.co.uk

web  
http://www.westoverconsulting.co.uk

http://www.e-servicesuite.co.uk


[Description: cid:image001.gif@01CCE023.38E7E320]


ITIL - SaaS - On Premise



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: 28 March 2012 19:16
To: arslist@ARSLIST.ORG
Subject: Re: Web Services for Integration

**
Axton,

Since you used xmlgateway almost like a proper noun, is there a specific 
product or solution you are referring to when you referred to xmlgateway?

Joe

From: Axton
Sent: Wednesday, March 28, 2012 12:54 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Web Services for Integration

**

You probably want to consider what is going to happen when things aren't 
working and what you can account for.  Message queue syatems handle most of 
these issues about as gracefully as anything.  I've looked at xmlgateway for 
that reason in the past.  You also need to make sure that the midtier's web 
service implementation is capable of handling the xml documents sent to the 
midtier.  Xmlgateway can address shortcomings in this area as well.
On Mar 28, 2012 11:36 AM, "John Sundberg" 
mailto:john.sundb...@kineticdata.com>> wrote:
**

Sean,

An intermediate form would be a better strategy -- lots of "real life" things 
happen when you go over the web. (ServiceNow slow, ServiceNow down, ServiceNow 
upgrading) - those are 3 simple examples...

And -- that happens to all programs -- not just ServiceNow...

In addition -- RARELY do fields map 1 to 1 very nicely -- and they will change 
overtime anyway - so an intermediate strategy would be better...

Now -- the best option (IMHO) -- use Kinetic Task -- it is the intermediate 
strategy - but is done in a configuration approach -- avoiding additional 
customization in your ARS...


In addition - Kinetic Task is just as comfortable with REST APIs as Web 
Services... this may become important to you as you interact with ServiceNow 
(or any of the modern SAAS solutions).


-John

On Wed, Mar 28, 2012 at 10:53 AM, Sean O'Sullivan 
mailto:sean.osulli...@prudential.com>> wrote:
Hello Everyone,

We're integrating our home grown Problem Management/Helpdesk application with 
an external  Helpdesk application (Service Now),  We're planning to use Web 
Services for the first time with our Remedy app.

My question is around how folks are using Web Services.   For creating new 
tickets in Remedy, Is it better to create a web service directly against the 
helpdesk schema, or is it better to create an intermediate schema where the 
data gets dropped off and then use workflow to validate and move it over to the 
main schema?  It seems that having an intermediate schema is safer...but the 
downside is we might not get a ticket number back immediately.

I'm sure others have set up integrations with web services.  So I thought I 
would ask how others have done this and what challenges have you faced?  What 
does your integration look like?

Thanks for any advice you can provide.

Sean O'Sullivan
Prudential Financial

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--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com
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Re: Sr. Remedy Administrator/Developer - Denver, CO

[richard....@bwc.state.oh.us]

Pay is in the high 20's. On call 24/7.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 28, 2012 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO

**
Looks like they forgot to add Ninjitsu, cooking, cosmology and fluent Chinese 
(reading, writing, speaking).

Guillaume

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com]
Sent: Wednesday, March 28, 2012 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sr. Remedy Administrator/Developer - Denver, CO
**
I can see why they ran off the other guy.

Jesus Ortega
ITSM Technologist
LyondellBasell Industries
Office: 713 309-4914
Cell:281 546-0735
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Candace
Sent: Monday, March 26, 2012 9:44 AM
To: arslist@ARSLIST.ORG
Subject: JOB: Sr. Remedy Administrator/Developer - Denver, CO

**
The SR. REMEDY ADMINISTRATOR/DEVELOPER should be comfortable with, and have a 
good understanding of, the ITIL framework, and must have experience with 
previous IT Service Management (ITSM) releases (7 preferred). The SR. REMEDY 
ADMINISTRATOR/DEVELOPER will oversee and work with an implementation team on 
full ITSM implementations and maintain these implementations. This position is 
accountable for development, administration, customization, integration, 
architecture, and support of Remedy Action Request System Solutions, with a 
very strong focus on the IT Service Management (ITSM) suite (Incident 
Management, Configuration Management, Change Management, and CMDB) and 
supporting applications and technologies (including Knowledge Management, 
Service Request Management, Web Services, and LDAP integration). This position 
is also responsible for system administration of the Bomgar server.

QUALIFICATIONS:

  *   A minimum of 7 years of experience using Remedy systems, development of 
the Remedy Action Request System, Remedy Information Technology Service 
Management Suite applications, Crystal Reports, Crystal Enterprise, and HTML
  *   At least 10 years of experience with hardware, software, and information 
technology support
  *   Experience with Analytics and report generation
  *   Must have the ability to provide positive customer service
  *   Excellent problem solving and technical writing skills
  *   Good customer presentation and project management skills
  *   Technical proficiency in advanced relevant technologies desired (BMC 
Remedy Flashboards, Approval Engine, Web Services, LDAP integration, and API 
programming; SQL Server; Oracle; UNIX; and other programming languages such as 
Java; C++, .NET, etc.
  *   Must be able to obtain a favorable minimum background investigation (MBI) 
or possess an active security clearance
  *   Ability to travel, if necessary

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  *   Gathering customer requirements
  *   Preparing design specifications documentation
  *   Application development
  *   Ongoing technical support and system maintenance
  *   Responding to user requests for data extraction, custom or ad-hoc 
database reporting, or enhancements to system
  *   Providing end-user training, and system account administration and 
maintenance
  *   Designing, developing, and deploying Remedy AR System applications and 
technology systems
  *   Maintain and follow a Change Management Plan
  *   Monitor and tune the performance of servers
  *   Inform the Service Desk of server fault conditions at time of detection 
if end users are affected
  *   Respond to and resolve server performance problems and outage situations
  *   Perform trend analysis for server updates (such as adding memory, 
increasing disk space, etc.)
  *   Perform backups, restore and disaster recovery
  *   Test disaster recovery and redundant systems
  *   Perform account management duties
  *   Maintain operating system software and applications software with updates 
and patches.
  *   Install, maintain BMC Remedy Production, Development, and Hot Backup 
sites functions
  *   Hardware: 3-server production and 2-server development system in Denver, 
CO., 3-server backup in Reston, VA., and 4 additional servers for reporting and 
testing
  *   Create and modify custom code and forms as requested or required
  *   Perform install/upgrades and module install/upgrades on timetables agreed 
upon
  *   Monitor and recommend licensing of all modules
  *   Act as CMDB administrator
  *   Maintain custom views for each support group as needed
  *   Maintain security profiles for different groups
  *   Active member of the Service Desk CCB (Change Control Board)
  *   Use Change and Release Management for all changes made to the system

 *   Follow all documented Change an