Re: APPLICATION-DELETE-ENTRY

2007-11-12 Thread Deepti
Norm Do u do this from the search window(Split window- which shows the result list on one half and below the chosen record/ticket) ? Dipti Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: ** st1\:*{behavior:url(#default#ieooui) }All: Can someo

Create New Notification using the Notification Engine

2007-11-12 Thread Elinore Extra
Hi, To those who are looking for this document: ITSPAddFieldsNotification-Instruction.doc I uploaded the doc here: http://www.freedrive.com/public/17218/ITSPAddFieldsNotification-%20Instruction.doc Cheers! ~ Eli ~ ___

Re: ARS 7.1 Installation Issue

2007-11-12 Thread Conrad Pereira
Joe, I am getting the below error in the arerror.log as well. ARERR [90] Cannot establish a network connection to the AR System server : : RPC: Rpcbind failure - RPC: Authentication error Cheers, Conrad On Nov 12, 2007 10:56 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > ** > Conrad, > > First

Re: Email Engine Poor performance

2007-11-12 Thread Jarl Grøneng
Hi, This was an email message from Chad Hall some months ago, this explain email engine performance very well: = There are several things you can do to speed up emails. We have tuned ours so that it can send between 300-500 per minute. We reach those lev

Re: Looking for a password generator

2007-11-12 Thread Carey Matthew Black
Susan, You peaked my interest... this has go to be a common topic for others ... so... After about 2 minutes on Google.. In found some java code to generate SIMPLE passwords. (http://www.java2s.com/Code/Java/Security/Cheaplightweightlowsecuritypasswordgenerator.htm ) Ok it looks really simple...

Re: {Spam?} Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Rod Harris
Yes that's my understanding too. The name change may also reflect the restrictions in the license with this version. Essentially it is still the same EIE product though. Rod From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Blac

Email Engine Poor performance

2007-11-12 Thread Steve Burke
Hello again list, We are still having some problems with the Email Engine on our servers, hopefully one of you can help us out again. The current problem appears to be lackluster performance (we seem to be only processing about 20 outgoing emails a minute), and it appears to be intermittently stal

Re: Server Group with load balancer. Config parameters related to server name?

2007-11-12 Thread Carey Matthew Black
Rabi, I am sure there is a good white paper about all of the configurations needed, but here is a quick list off the top of my head for your configurations and/or stated issues. 1) When making changes to a Server Group, I would not suggest connecting to the cluster name. I have no confidence tha

Re: {Spam?} Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Carey Matthew Black
Actually .What I know of this topic is that the AIE (Atrium Integration Engine) is "free" for use with the CMDB. However, if you use it to integrate to "other applications" then you need to buy a license for AIE. I know that line may be hard to pick at times (given that the CMDB is extensible a

Re: Looking for a password generator

2007-11-12 Thread Shellman, David
Susan, It makes a real ugly password but would the guid generator work. You could trim it to a set length that would be shorter than the original length of the guid. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussi

Re: Roles in Incident Management 7.x: App doesn't match the doc & other tidbits

2007-11-12 Thread T. Dee
Rick - you indicated below that users can not opt out of individual notifications - is there a work around? This seems strange - some users may not want certain notifications, but may want other notifications. I have notificed that if I create a NEW Notification from the People Form / Notificatio

Looking for a password generator

2007-11-12 Thread Susan Palmer
Hi Everyone, I'm looking for a password generator. I need to create password values to set into two fields via an active link button. These are not used for Remedy logins. I downloaded the password generator on Gidd's site but it only does alpha/numeric with no special characters. It has to be

Re: {Spam?} Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Joe D'Souza
MessageOh just a new name for an old car with a new engine then.. Thanks Rod.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rod Harris Sent: Monday, November 12, 2007 4:41 PM To: arslist@ARSLIST.ORG Sub

Re: KM Error on Incident

2007-11-12 Thread Pedro Cardoso
Rick, Benjamin: Could you please update the info about this issue? Does it work? I have alike problem... Error. The server encountered an unexpected condition which prevented it from fulfilling the request. java.lang.Error: UserBeanRequested User: 'App Admin (appadmin)' NOT created in Database

OT-Great Minds Think Alike

2007-11-12 Thread Joel D. Sender
** Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: {Spam?} Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Rod Harris
Hi Joe, This is something I learnt at BMC Userworld recently. I believe that EIE is being bundled with the Atrium CMDB and is therefore named the Atrium Integration Engine. I believe it is pretty much the same thing with a standard set of adapters supplied. Cheers, Rod Pardon my i

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Lammey, Peter A.
A couple other things you should also cover: 1. In the "Report" form where you might have added custom reports (or possibly the out of box reports) for ITSM have a field for Server. Make sure that is updated. 2. You may have RUN PROCESS commands inside filters that run specific files on the app

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Rabi Tripathi
Let me summarize what you guys said so far about copying ITSM 7 from one server to another one: (1)Copying the file system from one server to another one is a bad idea. Ok. I was not planning on doing this. Only want to copy the database, after I install all the software on the new server. (2)Aft

Re: ITSM 7 on XP

2007-11-12 Thread Audrey H Franklin
Hi Rahul, Thanks, I will have to order additional memory. Regards, Audrey - Original Message - From: Rahul AR User <[EMAIL PROTECTED]> Date: Monday, November 12, 2007 3:40 pm Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG > Hi Audrey, > > What we have tried and tested is that if

Re: ITSM 7 on XP

2007-11-12 Thread Rahul AR User
Hi Audrey, What we have tried and tested is that if you can have 4gigs of physical memory in your system, it is a breather for the ITSM installation, configuration and further usage. Any less will impact the performance of the application. Secondly, if possible, plan to install the database on ano

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Howard Richter
We do that here all of the time. On dev we installed all of the apps and then licensed them. Once that was done, we copied the production database to the dev database and started up dev. You need to go in to the cai form to change the pointers from production to dev, as well as the email form. B

Re: OSX 10.5 + Safari + ARS 7.1 = :)

2007-11-12 Thread strauss
Ever since the release of OS X 10.5 the IT trade press (eWeek, ZDNet, etc.,) has been full of reports of security and compatibility problems, especially with the default installation of the firewall that replaces the 10.4 firewall. Basically, a system is much less secure after an upgrade from 10.4,

Computer Telephony Integration

2007-11-12 Thread Rahul AR User
Hi All, One of our client runs a Customer Contact Center and would like to check the possibilities to integrate AR System with the Telephony, Computer Telephony Integration. This is required in order to pop-up the caller's personal information on the screen before the call is answered. My questio

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Joe D'Souza
Neither will Help paths to OTB applications be correctly configured. You will manually need to configure these manually by altering the paths in the SHARE:Application Properties form by editing the path to help. To make EIE work after moving databases, read the note on how to configure EIE on a se

Re: ARS 7.1 Installation Issue

2007-11-12 Thread Joe D'Souza
Conrad, First of all the Admin Tool doesn't connect directly to the database. The AR Server connects to the database. The Admin tool connects to the AR Server.. So what connection is it that is failing? Is the connection of the AR Server to the database failing? What errors do you see in the arer

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Ben Cantatore
Maybe I misread the first post, if you're just copying the db, it should be fine, but if you copied the app, then Matt is correct and you will have all sorts of issues. Best way is to install the application and then move the DB. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Matthe

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread strauss
Another thing that will not copy correctly with a database is EIE or AIE - you will have to reinstall it after the move, but that does work. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: A

Re: Requestor Console Error - Pls Help

2007-11-12 Thread Matthew Perrault
Rabi, Yep. Go to your Assignment Engine configuration. Make sure you have a record for the Product/Operational/Support Group that you are specifying on the Request. On that assignment record make sure you have Work Order Management checked. It's in the Assignment engine. Matt _

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Matthew Perrault
Rabi, I would advise against that approach. We tried that by doing a full install (and everything was working after the install) and moving to a new server/database. So we took a database backup of our Dev environment and tried to move it into our QA environment. Well, SLM stopped working, CMDB sto

Requestor Console Error - Pls Help

2007-11-12 Thread Rahul AR User
Has anyone encountered this error Pls help - *"ARCreateEntry - No groups were found using automated routing. You need to manually select a group."* I am getting this error in the error log when I try to create an entry thru the Requestor Console. The application is not generating any request

Re: ARS 7.1 Installation Issue

2007-11-12 Thread Conrad Pereira
Hi Joe, I solved the first issue and now the arplugin is working. There was a problem with the LD_LIBRARY_PATH. Now the second issue is what I'm trying to solve. > ARERR [90] Cannot establish a network connection to the AR System server : > : RPC: Rpcbind failure - RPC: Authentication error > >

ITSM 7.0.02 Patch 006 - AL error

2007-11-12 Thread strauss
I am still updating customized workflow with the changes made to OOTB workflow in Patch 006, and have come across at least one active link changed in 006 that is in error. It may not affect anything, but in HPD:INC:VISAction_141_ModifyGoToClosureDlg in the On Open field mapping for If Action 2 (

Re: IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100

2007-11-12 Thread Rabi Tripathi
I see that I do have a similar filter for Change Mgmt. I want to say patch 3 has this filter missing, but Matt would disagree, so I don't know what to make of if. I got a copy of this filter from BMC, so I will import it. Thanks Michael and Matt. --- "Carpenter, Michael" <[EMAIL PROTECTED]> wrot

Server Group with load balancer. Config parameters related to server name?

2007-11-12 Thread Rabi Tripathi
**If this post becomes a duplicate, I apologize. Another one was sanitized, says yahoo, and hasn't turned up yet. This one doesn't have real looking URLs, so should go through** This one is for those of you running a server group with load balancer(s). I'm trying to make sure settings for 'server

Re: Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Ben Cantatore
Its pretty straight forward, just need to make sure you fix your email configuration to point at your dev mailbox, and fix your people, user data. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rabi Tripathi <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)

Copy ARS Server with ITSM 7 thru database copy?

2007-11-12 Thread Rabi Tripathi
I am about to create a development environment for our production ARS setup with ITSM 7. After the software installs, I am planning to copy the database from production and dump it on development. What kind of cleanup do I have to do afterwards...with server name references? Our production enviro

Server Group with load balancer. Config parameters related to server name?

2007-11-12 Thread Rabi Tripathi
This one is for those of you running a server group with load balancer(s). I'm trying to make sure settings for 'server name', 'server connect name' etc parameters right. I have 2 ARS Servers (ARS1, ARS2) and 2 Midtier Servers (MT1, MT2). The idea is to have a load balancer ARSLB in front of ARS

Re: RUG update

2007-11-12 Thread arslist
there are photos available at www.wwrug.org I haven't captioned them all yet, just got back. (link is BUW2007 on the left). ... Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: November 1, 2007 5:26 PM To: arslist@ARSLI

UK Contract & Permanent Opportunities

2007-11-12 Thread Matthew Sibley
Hi All Fusion currently has the following openings in the UK (London & SE). Full salary and benefits & jobspec provided upon application. Application's welcome from overseas candidates. 1. Senior Remedy Consultant - permanent role to analyze, design, architect and implement BMC Remedy

Re: CMDB

2007-11-12 Thread Easter, David
All BMC documentation is also available on Support Central. CMDB, specifically, can be found at: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_141389_0,00.html as well as in the areas for products with which it is included. -David J. Easter Sr. Product Manager, Ser

Re: CMDB

2007-11-12 Thread Drew Shuller
I sent a couple of docs off-line. Drew On Mon, 12 Nov 2007, Help Metoo wrote: Is there a PDF of the CMDB documentation? Can some forward it to me? I need to bone up for an interview. Thanks ___ UNSUBSCRIBE or access

CMDB

2007-11-12 Thread Help Metoo
Is there a PDF of the CMDB documentation? Can some forward it to me? I need to bone up for an interview. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Wh

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Easter, David
That is correct. Standard BMC policy is to support the current version and 2 releases back. When 7.5 is released, 6.3 would be considered the "Current minus 3" release. (i.e. 7.5.00 and 7.1.00 would be fully supported and 7.0.01 would be on limited support. 6.3 would be unsupported.) http://w

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Joe D'Souza
Richard, If I remember right, David Easter did mention on one of his recent posts not more than a week or so ago, that 7.5 would hit the road somewhere mid-2008? So that would make 6.3 more than 3 major versions old.. Cheers Joe D'Souza -Original Message- From: Action Request Syst

Re: ARS 7.1 Installation Issue

2007-11-12 Thread Joe D'Souza
Conrad, You are getting this error at the time when arplugin is initiating. Its indicating that it is looking for a symbol VerifyClassForMajorVersion and says this cannot be found in the file libjava.so located at /usr/jdk/instances/jdk1.5.0/jre/lib/sparc/. This could mean that this version of ja

Re: ARS Chat Integration

2007-11-12 Thread Wangler, Dan
Rob We are just now integrating the Webex WebACD product into our help desk application for CHAT. The company already has Webex and the WebACD was no additional charge. We have integrated it into some of our Web submit pages. As the customer fills out and submits a Web ticket, we intercep

Re: Mid-Tier displays GMT time

2007-11-12 Thread LJ LongWing (Head)
Mid-Tier displays time based on either the preference record of the user in question, or based on the TimeZone of the server. If your users don't have preference records it defaults to server. if your Server is set as GMT, then so will your Mid-Tier -Original Message- From: Action Reque

Re: ARS 7.x with CM 5.6

2007-11-12 Thread Richard Crosby
Thanks for the feedback gents. I'm not sure I am sold on upgrading the server from 6.3 to 7.1 at the moment. Although, I get that it makes sense to do an ITSM/ARS upgrade in piecemeal, I think I will wait for 7.1 to stabilize. I am not getting a warm-fuzzy about 7.1 after reading various posts in A

OT: Flying

2007-11-12 Thread Heider, Stephen
Slightly off-topic. I was thinking of Remedy at the time :) Stephen Remedy Skilled Professional ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Wh

ARS Chat Integration

2007-11-12 Thread Tucker, Rob
Hello All: Has anyone done a java based chat integration with Remedy? Anything product you prefer over another? I'm looking to replace a product called 'Right Now' so call center agents would see requested chats, pick them from a queue which would create an incident, then on close the content

Method to introduce new Field in Requester console

2007-11-12 Thread Muhammed, Siraj
Hi Listers, We need to introduce a new field in RQC:ServiceRequestWizard (Requester console new request). The end user will fill the field with data and the data has to be stored in HPD:Help Desk when the ticket creation completes. We Created the " External Customer Name" field in "RQC:Servi