Re: arslist Digest - 13 Apr 2017 to 17 Apr 2017 (#2017-75)
The thing is, why not use BMC Remedy's builtin functions for this.
Unless I am missing something.
rocky
Martin "Rocky" Rockwell
AECOM
BMC Certified Developer
325-450-1297
On 4/17/2017 4:00 PM, arslist automatic digest system wrote:
There is 1 message totaling 110 lines in this issue.
Topics of the day:
1. javascript syntax to set a Remedy field for timezone offset (help please!)
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--
Date:Mon, 17 Apr 2017 11:01:00 -0500
From:Lyndsay Reese <lyndsay.re...@gmail.com>
Subject: Re: javascript syntax to set a Remedy field for timezone offset (help
please!)
If anyone else is presented with this requirement, here is how to do it:
Add the following to the form view "Web Header Content":
function getTimeOffset()
{
var d = new Date();
return (d.getTimezoneOffset());
}
Then, create an Active Link with the following Run Process command line
(where "887470919" is your custom integer field ID):
javascript document.getElementById('arid_WIN_2_887470919').value =
getTimeOffset();
Flush cache and you're all set!
On Wed, Apr 12, 2017 at 11:16 AM, Lyndsay Reese <lyndsay.re...@gmail.com>
wrote:
Could someone please help me with syntax here? I am not familiar with
javascript at all, but I need to run this javascript to grab the timezone
offset: (new Date().getTimezoneOffset());
Here is the syntax I'm currently using in the Run Process of the Active
Link to put the value into a Remedy field (which results in the "Function
not supported (ARERR 9369) Error):
javascript:F(885580926).S(new Date().getTimezoneOffset());
It seems like the function SHOULD be supported, as they do something
similar with an active link in this OOB Active Link: RKM:KBI:SearchResults_
GetCurrChunk
Run Process command:
javascript:F(302258823).S(new IntegerType(F(302258813).mChunkPage));
Thank you in advance!
Lyndsay
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End of arslist Digest - 13 Apr 2017 to 17 Apr 2017 (#2017-75)
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can 8.1 calendar be used within another web page
I have a question for the LIST. Can you bring up the 8.1 calendar from with a different web page, sort of like a web part. I tried to use the test drive BMC has, but it keeps coming up to the home page. Basically I just want ot have a link on a web page that brings up the calendar using a direct URL. I would verify this on our 8.1 but I do not have access to it yet. I would provide the login in the URL. Rocky Martin Rocky Rockwell Certified BMC Administrator and Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ar system duplicate forms and workflow
** Sorry about the delay. network issues. Here are some examples: It looks like the it started about 2 weeks ago when it was reported in the arerror log that it could not locate the email form (arerr 9801). Then yesterday it started reporting: "A required form for email is missing. Server will attempt to import the form in place. Please verify the form gets imported or import it manually to ensure the email engine will work properly. (arerr 9802)" Then immediately it started reporting the duplicate workflow and forms. Eamples below: "Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Attachment Join (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email User Instruction Templates (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Templates (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Security (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Messages (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Mailbox Configuration (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Instructions (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Instruction Parameters (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Error Logs (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Attachments (ARERR 317) Tue Sep 08 14:50:21 2009 390600 : Duplicate form name : AR System Email Association (ARERR 317) Tue Sep 08 14:50:29 2009 390600 : Duplicate character menu name (ARERR 356) Tue Sep 08 14:50:29 2009 390600 : Duplicate filter name : AR System Email User Instruction Templates Check Template GUID (ARERR 325) Tue Sep 08 14:50:29 2009 390600 : Duplicate active link name : AR System Email Attachment Get Index (ARERR 345) Tue Sep 08 14:50:29 2009 390600 : The specified container already exists : AR System Email (ARERR 8810)" thanks Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 On 9/9/2009 7:57 AM, LJ Longwing wrote: ** Rocky, Can you give us excerpts of the errors? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rocky Rockwell Sent: Tuesday, September 08, 2009 5:42 PM To: arslist@ARSLIST.ORG Subject: ar system duplicate forms and workflow ** Folks, I have a problem with the AR System forms and workflow. I have noticed errors in the arerror.log file that says there is duplicate forms and workflow. This was a new in install as of 3 months ago. I do not remembers these errors after the install, but it was 3 months ago. The log file says there is duplicate forms and workflow of the ar system forms. I have looked in the database and our DBA has looked and we do not see anything duplicated. This came to light we we were told that email was no longer being received. I have used the ar system email messages form and and created a new record and the email was sent. This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it is no longer being supported, but I have no choice right now. Anybody remember anything that can be of help. I know I can reinstall the email engine, but management have concerns about a reinstall. Thanks in advance -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.409 / Virus Database: 270.13.83/2353 - Release Date: 09/08/09 06:48:00 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
ar system duplicate forms and workflow
** Folks, I have a problem with the AR System forms and workflow. I have noticed errors in the arerror.log file that says there is duplicate forms and workflow. This was a new in install as of 3 months ago. I do not remembers these errors after the install, but it was 3 months ago. The log file says there is duplicate forms and workflow of the ar system forms. I have looked in the database and our DBA has looked and we do not see anything duplicated. This came to light we we were told that email was no longer being received. I have used the ar system email messages form and and created a new record and the email was sent. This is on a ars 6.3 patch20 system with SQL 2000/MS 2003 server. I know it is no longer being supported, but I have no choice right now. Anybody remember anything that can be of help. I know I can reinstall the email engine, but management have concerns about a reinstall. Thanks in advance -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: license keys for 7.1
If you upgrade your hardware or changed your NIC then you need to purge. License keys are tied to the servers NIC. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Tricky Sent: Friday, June 26, 2009 6:26 AM To: arslist@ARSLIST.ORG Subject: license keys for 7.1 ** We are upgrading from 6.3 to 7.1 and just wanted to know if we need to purge our 6.3 license keys. I have upgraded our DEV servers from 6.3 to 7.1 and I didn't have to do anything about license keys but our sister company who is also doing the same upgrade is telling us that we have to purge the license keys everytime we upgrade Remedy. Is that a correct statement? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User Tool PrintScreen Button
** If you mean a screen scrap of what is shown on a form... the only thing I know of is under the file menu. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 O'Brien, Keith KOB. (Citco) wrote: ** I think you misunderstand, I require a button on the form to perform this PrintScreen action. Is this possible? Regards, Keitho From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rocky Rockwell Sent: 24 April 2009 01:05 To: arslist@ARSLIST.ORG Subject: Re: User Tool PrintScreen Button there should be a print on the user tool, bring up a form and then click on file and you should see Print, Print Setup and Print preview Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Keitho wrote: Hi, I'd like to add a 'printscreen' button to a form, from other posts - i found that the Run Process _javascript_: window.print() will work on the Mid-Tier but not on the User Tool. Is there a User Tool option? I did read about someone using an OLE but I've never created one, so not sure were to start. Any help would be great. AR 7.1 / Solaris / Oracle DB No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.12.1/2070 - Release Date: 04/20/09 17:56:00 Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.12.4/2077 - Release Date: 04/23/09 19:21:00 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: User Tool PrintScreen Button
** there should be a print on the user tool, bring up a form and then click on file and you should see Print, Print Setup and Print preview Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Keitho wrote: Hi, I'd like to add a 'printscreen' button to a form, from other posts - i found that the Run Process _javascript_: window.print() will work on the Mid-Tier but not on the User Tool. Is there a User Tool option? I did read about someone using an OLE but I've never created one, so not sure were to start. Any help would be great. AR 7.1 / Solaris / Oracle DB No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.12.1/2070 - Release Date: 04/20/09 17:56:00 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Panacea Workflow Studio (UNCLASSIFIED)
** Yes, at my previous employer I suggested the buy Panacea Workflow Studios. It was great, I have not had that much experience with Remedy's product. But they had a version compatible with version 7 before remedy did. It does everything you would want. Export forms and workflow and data. Support was great, if you had a problem they normally gave you a debug version within 1 day and more then likely would have a fix back to you in less then one week (more like 2 days). The next job I get I am definitely going to suggest they get it, it makes developing a lot easier and just maintaining the ITSM stuff a snap. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Hulmes, Timothy W Mr CTR USA IMCOM wrote: Classification: UNCLASSIFIED Caveats: NONE We are looking at purchasing Panacea Workflow Studio. Does anyone have any experience with what this software has to offer? Timothy W. Hulmes Remedy Administrator Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Fields on Mid Tier
** I use a setfield on an active link to change the color of a field or just change it to gray on the form Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Hyunkel v2.0 wrote: ** Hi List: Maybe this issue is not a big deal, but i'm running out with ideas on how could I make it. I have a set of fields that are shown as read only on user client; the issue is when the fields are show on Web. A read only field on web shows exactly the same way as an read/write field, the difference is on web client this field could not be editable; I wonder if there's a way to show this field grayed out like on the attachment. Any ideas? Hugo Ruesga perotsystems US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Si eres de los que usa Messenger no solo para chatear. esto te va a interesar__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.238 / Virus Database: 270.11.26/2020 - Release Date: 03/24/09 09:19:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Capture ComputerName and UserName
Do an Active Link instead of Filters. Filters run on the server side. That's why you're getting the server's information. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Tricky Sent: Thursday, March 19, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Capture ComputerName and UserName ** I'm trying to capture the computername and windows username using a filter. I tried using Set Fields = $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% but I get and error -- ARERR [341] Cannot run the requested process Tried using $PROCESS$ c:\windows\system32\cmd.exe /c hostname and I get the Remedy Server information instead of the clients. Thanks, Jason __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: make trim text selectable?
** I did not know (never tried) that a text field was not selectable on the web. What you could try to see if it worked for you is a display only character field. Make the label blank and select the display as text option on the display tab and check the display type from default to hide. I use it to display dynamic text and if you have a url in the field it is clickable. Of course you will need an active link to populate on open window. Hope this helps. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 On 3/16/2009 2:24 PM, Andrew Hicox wrote: Hello ARSListers: I have a pretty basic problem. There is a string contained in some trim text. I need my users to be able to select and copy this text in a web-browser via mid tier. Normally it's not a problem to select any string of characters on a web page, but BMC seems to have employed some trickery whereby trim-text is not selectable? Does anyone know a workaround for this? thanks, -Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.15/2004 - Release Date: 03/16/09 07:04:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: OT---- Major change in criteria for Remedy Position in IRAQ
** Dude, If this was in 2 months from now, I would definitely consider it. I have a couple of promising items now. Just bad timing. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Jeff Glaser wrote: ** We have just secured permission to search for a Remedy Engineer/Administrator who is a US Citizen, who does NOT have DoD Clearance, but who can pass the background investigation-in other words we will sponsor someone for a SECRET Clearance. The criteria for passing the background investigation are similar to these (although this list is NOT exhaustive --it does indicate many reasons for not getting clearance): No felonies or repeat arrests No DUI/DWI for at least past 10 years No Garnishments, particularly for IRS (taxes) or unpaid child support No DRUG possession/sale/possession for past 10 years No owing IRS anything No bad checks or significant credit problems No PONZI schemes No Spousal Abuse etc--no bad stuff In other words, you must have had and continue to lead a boring life style Serious stuff really. Preference will be given to Veterans, particularly those who have served in the Gulf region aka "South West Asia (SWA)" They will require agreement for 12 month stay- - I hope this induces some of you to consider this position as a viable alternative. Many thanks. Sincerely, Jeff Glaser VP IT Resource Recruiting INVIZCORP 703-729-3382 (o) 703-597-7167 (c) Were still looking for a Remedy Engineer or Administrator for an assignment in IRAQ (CAMP VICTORY). Compensation package has been increased to $235,000 per annum (base rate plus hardship and hazard pay, etc.) This is the top for this position (it is NOT the Senior position previously filled through the ARSList). I also look forward to the interesting dialog that this job announcement will create. I must add that the position is restricted to US Citizen with active DoD Security Clearance. The job description is as follows: Enterprise Remedy Engineer/Administrator: Designs, plans, implements, and evaluates the implementation of AR System 6.3 in conjunction with Network Operating Systems procedures. Performs Schema upgrades and deployments. Provides tactical and strategic input on overall Remedy System planning and related projects. Prepares and conducts briefings, Instructional training, site evaluations, Architectures development for Staff Officers and all Signal units in support of OIF. Responsible for budgeting and License management of the AR System. Requires current Microsoft Certified Systems Engineer (MCSE) with emphasis in Server 2003 and SQL experience. Prefer a bachelors degree in area of specialty and 6 years of experience in the field of AR Systems 6.3 Level 2 Admin Training. Must have a SECRET security clearance or be able to pass DoD background investigation.. Role is to provide an Iraq wide Remedy solution, support and implementation following the needs of the customer MNF-I. Duties include: Schema upgrades and deployment Architecture build and implementation of the Remedy Environment Migration of Remedy Schemas/ ITSM Schema throughout Iraq Managing Remedy support staff/ Remedy Admins Weekly briefs to the CG or Action Officer Brief Iraq Signal commands Support to all WAN level entities( JNCC/RNOSC/ TCF/Help desk) Maintenance/backup and upgrades Remedy support to all levels of IA Help Desk schema support from COBS to FOBs Budget and license management Development for new features Enterprise level support Requirements: TMS/RMS Experience AR System 6.3 Level 2 Admin training Systems background (Windows server 2003/ SQL) Enterprise support experience Technical writing/manual documentation Software Training and Implementation experience Knowledge of Military business process Looking forward to your responses, and critiques, I am, Sincerely, Jeffrey Glaser VP IT Resource Recruiting INVIZCORP Inc. 703-729-3382 __Platinum Sponsor: RMI Solutions ARSli
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
** Let me think who is in charge of the list? I guess we should find him and tell him about this. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Daniel Bloom wrote: ** Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didnt and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! For more information: Attendance: Lenny Warren rmisoluti...@verizon.net Presenters: Phil Bautista bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1986 - Release Date: 03/05/09 19:32:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: ANNOUNCING: The World Wide Remedy User Group and Exposition - Fall 2009
** Ok, my 2 pennys here. I was excited about it as well. Also, just to let everyone know, I will figure a way to get there. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Susan Palmer wrote: ** This is great news. Having not checked the list all day I cannot believe there is no chatter about this. I'm looking forward to this, assumingmy budget moneyis still therein November. Thanks guys for taking on this effort. It is appreciated! Susan On Fri, Mar 6, 2009 at 7:38 AM, Daniel Bloom danielbl...@rogers.com wrote: ** Did you know that after hitting send, you can't recall a post to the list? :-) Please find below Lenny's correct email address and two other minor fixes, sigh. . Daniel Bloom, Lenny Warren and a small committee of friends announce plans to hold a Remedy centric, classic-style, User Group Conference in November 2009. This technical-related event is for I.T. professionals who administer, design, develop and maintain applications within the BMC Remedy Action Request System. v Training seminars: BMC Software out-of-the-box applications and ARSystem 7.5.X and the new Developer Studio v User Experiences: Custom applications, 3rd party Products, design, development and maintain. What worked, what didnt and why v Birds-Of-A-Feather: Peer-to-peer sharing about spontaneous topics v Vendor Expo: Discover add-ons, enhancements and extensions v The almost Annual ARSlist MVP Awards WWRUG2009 begins Monday evening with sign-in and social gathering and ends Friday morning with a repeat of the favorite sessions. Training Seminars and User Presentations will be scheduled throughout the Conference Location: Las Vegas (proposed) Cost: US$1,000.00 early sign-up. US$1,200 after the (to be announced) cut-off date Conference fees will include all Training sessions, User presentations, THE Celebration and an Evening with (Non-)Engineering Date: November 9th -13 (Deftly missing Halloween, CA and US Thanksgiving, US Election day, during Remembrance/Veterans Day which will not be forgotten). November is right around the corner, so start planning! For more information: Attendance: Lenny Warren rmisoluti...@verizon.net Presenters: Phil Bautista bauti...@bullcreek.com Vendor Expo Booth: Daniel Bloom daniel.bl...@danielbloom.ca Special Events Sponsor: (e.g. The Celebration) Joel Sender jdsen...@earthlink.net WWRUG2009 Committee: Daniel Bloom, Daniel Bloom Consulting, Inc., Lenny Warren, RMI Solutions Phil Bautista, Bull Creek Data Joel Sender, QMX support Services, Inc. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1986 - Release Date: 03/05/09 19:32:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Need help parsing out Ticket Number using Remedy workflow
** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Need help parsing out Ticket Number using Remedy workflow
** What I use is the same as Gary except I use one setfield operation. Example of ticket is #123456. It kind of depends on how the ticket number is formated (ie: prefix, no prefix, zeros are stripped out, not striped out) scratchpad field = SUBSTRC($Message Body$, STRSTRC($Message Body$, "#"), STRSTRC($Message Body$, 6)) I hope this helps Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.net wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Need help parsing out Ticket Number using Remedy workflow
** Cool, did not think of confusion factor. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Yeah, I usually run the statements together, but that tends to cause confusion when I post those to the list, so I typically break them out into each step. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Eval license - sort of a rant
** Folks, I am trying to line up a job (laid off). I am trying to get an ITSM 7 eval license so I can keep up to date. Also, to just play around, so I can tell recruiters I have worked with it. For some reason BMC is giving me the run around. They can only think I am in the market to buy or I am asking for education. I need some help to get eval licenses, so I can install. I do not have a sales person to call. How do people expect someone to get basic ITSM 7 experience. I could take the class and spend a ton of money. But what good is it if I cannot play with it after the class. I mean, I have 13 years as a developer at my previous job, now I am nothing without ITSM 7 experience. How do I contact somebody, anybody at BMC who understands. So about the rant, it is just 3 weeks going around with BMC has me a little frustrated. -- Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Wildcard question
** Mark, the only thing I would add to Brian's email is first make UPPER function to make sure the alpha values are in upper case and then to check for the upper case "E" or "I" add it to his replace. Or do do your wildcard with "[EI]". Hope this helps Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Brian Bishop wrote: Hi Mark, If you want to make sure that it is a maximum of 8 digits do the following. Do a a/l set fields into an display only integer field of LENGTHC($field name$) Follow it up with a second a/l that has a qualification of integer field is 8 and throws an error message This will allow anything from 0 to 8 characters. If I want to ensure a character field is numeric only I do the following. a/l or filter set fields into a display only char field REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPL ACE($ISSINumber$, "0", ""), "1", ""), "2", ""), "3", ""), "4", ""), "5", ""), "6", ""), "7", ""), "8", ""), "9", "") follow this up with either a second action checking length and if it is greater than 0 there must be other characters beside numeric, or check if it is NULL. The replace will take away all numeric values and if anything is left it can't be purely numeric. For your second problem check if it is E% or I% if it isn't throw an error message. If it is then check if the field is __.% That is two underscores a full stop and then % for anything. All these checks will need to be a NOT 'fieldname' LIKE Brian Bishop Goldstag Consultants Ltd tel: 07973 746832 -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Notify exisiting Groups of Same Date
** Have you tried using a table field and filters. One option: Create a filter to fire and check if there is another change with the same date. If there is push the date and whatever else you want to a new form. On the form create whatever fields you want/need along with a table. The table has a query for the date you pushed into the form. Then have a filter check the table for the date you want. Make sure the table field holds the date and the groups. Then it is a simple notification to the groups Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Boylan, David wrote: ** Hello! Ive have a request to notify a Group or Groups if they have a change scheduled for the same date as one or more existing changes plus notify those Groups that someone else has submitted a change. Ive had a few bad nesting bad nesting filter errors trying this. J Any suggestions? 7.0.1 MS SQL DB Many thanks, Dave __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Auto-logon to Mid-tier without username and pwd parameter
** No, at least the last time I asked. The generic login/password should have a license type of "Restricted read" and more then likely you should have the submitter mode locked. In this configuration the submitter can submit and modify there own ticket (You setup the field that can be modified). By having the the system setup as "Submitter Mode" locked, anybody trying to login using the generic login/password and the license type of restricted read they could not modify. I hope this helps. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 Matt Worsdell wrote: ** Would that not be in contravention of the licensing agreement? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rocky Rockwell Sent: 14 February 2009 20:58 To: arslist@ARSLIST.ORG Subject: Re: Auto-logon to Mid-tier without username and pwd parameter ** I have done something like this. Basically you send them to a redirect html the goes to the form and view you want and that uses the generic username/password. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Steven Pataray wrote: ** I would like to create a URL usingparameters to autologon to mid-tier using the documented http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=passwordeid=ticketnumber string but don't want the username and pwd parameters to be specified in the URL string within the email notification (ref page 447 of the Basic Guide-630) Any suggestions onhow I can accomplish this? I want to use this method so I can create an onlineform that the user can access and update but don't want the user to have to logon to Mid-Tier. The usename and password passed would be a gereric username and password. I was thinkingmaybe I can use two forms (parent/child).By specifying the parent form in the url but when you openthe parent formit pops up the child form which the user updates. ARSystem 6.03.00 Patch 024 Oracle 10g (10.1.0.4.0 - 64bi) HelpDesk 6.3 Thanks, Steve __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Auto-logon to Mid-tier without username and pwd parameter
** I have done something like this. Basically you send them to a redirect html the goes to the form and view you want and that uses the generic username/password. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Steven Pataray wrote: ** I would like to create a URL usingparameters to autologon to mid-tier using the documented http://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_namepwd=passwordeid=ticketnumber string but don't want the username and pwd parameters to be specified in the URL string within the email notification (ref page 447 of the Basic Guide-630) Any suggestions onhow I can accomplish this? I want to use this method so I can create an onlineform that the user can access and update but don't want the user to have to logon to Mid-Tier. The usename and password passed would be a gereric username and password. I was thinkingmaybe I can use two forms (parent/child).By specifying the parent form in the url but when you openthe parent formit pops up the child form which the user updates. ARSystem 6.03.00 Patch 024 Oracle 10g (10.1.0.4.0 - 64bi) HelpDesk 6.3 Thanks, Steve __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: 7.1 Date field Display properties on Midtier
What I have done is create a display only field that is of Date Time Then change it to Date only. Then one active link to move the selection to the real date field. *Rocky* Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 T Wang wrote: ** You may want to open a ticket with Remedy on this. We use to want to hide this option, but on the User Tool. Remedy support indicate that you can hide this on the Midtier but not WUT, so I rest my case. The easiest way out I think would be to just create a simple workflow by not allowing user to commit a transaction if this option is checked. *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Shoemaker, Gary *Sent:* Friday, February 13, 2009 9:30 AM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Date field Display properties on Midtier I have an application that is only access through the midtier that has a date field. When you click the expand box a calendar displays with the month. On the expand box it has a check box label B.C. I have a request to disable or hide that feature. Is there a way to remove the BC check box? Gary Shoemaker Sandia National Laboratories Remedy Skilled Professional 7.1 ITIL V3 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tier structured menu
You have to use a menu, but you can use an active link to attach a different menu. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Tuesday, November 25, 2008 2:06 AM To: arslist@ARSLIST.ORG Subject: Tier structured menu Hi All, I want to display a menu in a tiered manner (please see the attached the bmp file.) Tiered menu.bmp I can use the search menu by selecting both the columns (tier 1 and tier 2) together, so that remedy will group the data and display the tiered menu to me. I want to know if there is such a display option in Active Link instead if Remedy menu. Please share your thoughts. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Mid-Tier - Checking the number of characters in a Char field.
Why use a javascript function, when remedy can do it. Add a display only integer field and then create an active link to set the display integer field to the length of the character field minus the character to allow. The field now contains how many character you are over. Then do another active link with a runif that checks for greater then 0 and the action of the active link pops an error with a message that say it is to big with the number of characters in the integer field. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Friday, October 31, 2008 12:44 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier - Checking the number of characters in a Char field. All, ARS 7.1 ARS Server Mid-Ter 7.01 Tomcat Does someone know of a way add a javascipt function into a Mid-Tier Active Link or a Forms Webpage to check the number of characters in a character field? I tried a function that was posted on the list which is not working. We have a character field on a form that we only want 50 characters typed into it. Regards, Bala Patel Remedy Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Adding days to a Date field in a qualification doesn't work
What I use is $DATE$ + (60*60*24*182) in stead of the big long can't remember integer. That way I can see what I am adding. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Results List Drill Down
You can disable the drill down on the table field and create an active link to execute on Return/Table Dbl-Clk to open it with the specified view. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Tuesday, October 14, 2008 6:38 AM To: arslist@ARSLIST.ORG Subject: Results List Drill Down ** I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has been heavily customized with multiple views for different groups in the company. I have seen this before but it has never been an issue until now. When doing a search in HelpDesk, the Results list comes up depending on the criteria of the search. When you select a line in the list with a single click, the resulting HelpDesk ticket is displayed using the correct view, again depending on what group the customer belongs to. That is all well and good. The problem that I have is that if you double-click on a line in the Results list, the original view (in this case, the IT HelpDesk view) comes up and not the view that the customer should see. I have looked in the documentation and can find nothing. Where in the Admin tool or workflow can I make a change so that I consistently get the correct view or can anything be done at all? Thanks, Mac Rhoades Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
I have not used it yet for this purpose (I plan to shortly). There is an add-on to Firefox that might work called iMacro. I do not know if it will help but it looks cool. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED] Sent: Wednesday, September 17, 2008 9:31 AM To: arslist@ARSLIST.ORG Subject: Automated Test Tools for Remedy 7 Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We’ve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Email Engine will not start -- Failed to load java virtual machine.
I had this problem not too long ago and the problem was that the user account used to start the email engine got knocked out of the administrator group on the server. Check the user account or the service account used to start the service if it's a member of the administrator on the local machine. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 6:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. ** I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's password expired. Just in case, I reset his password in Active Directory and in the AR System Email Mailbox Configuration Form. I then tried to restart the email engine, but it was to no avail. I have not yet restarted remedy, I'm trying to avoid that. Still, whenever I try to restart the engine, in the event log, I see the following three errors: Type: Error Event ID: 4098 The AR System Email Engine service failed to start. Type: Error Event ID: 4096 Could not load the Java Virtual Machine Type: Error Event ID: 4097 The LoadLibrary function failed for the following reason: The specified module could not be found. . It sounds like it's having java errors big time. Does anyone have any suggestions? I navigated to my email directory and there were two log files, stderr and stdout. Neither of them had any relevant information. The arerror.log doesn't say anything either. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AREmail Engine follies
We have the same problem where we have to restart the email engine when it hangs. As per Remedy Support I have upgraded to Outlook 2007 and Java and still have the same result. Support advised me to switch to SMTP which is not an option for us. They said that it's a known issue with MAPI. I am still working with Remedy Support in resolving this issue but for the meantime I created a workflow to check the email messages on queue and if there are messages that are 10mins older it will automatically restart the email engine. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, September 05, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: AREmail Engine follies We have been seeing the aremail engine hanging every few days (7.1.00.002 on Win2K3 Ent x64 w java 1.5.0_14 (32-bit) on 12gb RAM x 8 core HP server) ever since we went live in May. With the fall semester, we have seen outbound mail traffic go up to 1200-1400 messages a day, and the crashes have increased in frequency. When the mail service crashes, it hangs in a state where there are over 1200 handles open, compared to where it usually sits below 1000 and runs up to 1300-1380 when actually processing messages. Trying to stop it from the Services MMC results in a long wait while it tries to do so (it is hung, not dead), followed by a timeout error; then you can manually restart it. Support told us to upgrade the Outlook client from 2003 Sp1 to 2007, which we needed to do anyway since the mail box underneath it is switching over from Exchange 2000 to 2007. That resulted in the service hanging almost hourly during the business day instead of once every day or two. Most of the time when it hangs there is nothing in the stderr.log at all, but with Outlook 2007 it writes a 14kb detailed Exception Access Violation HotSpot Virtual Machine error log (hs_err_pid.log) in the \Outlook12 directory (if it was doing this in the Outlook 11 directory we never saw it). If you log into the server console after one of these events has happened, you get a deferred warning that the javaservice failed; clicking on the details gets you this: szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName : EMSMDB32.DLL szModVer : 12.0.4518.1014 offset : 000145b4 or... szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName : ntdll.dll szModVer : 5.2.3790.3959 offset : 0005ec97 In the event log you usually get: 12:49 PM: Faulting application aremaild.exe, version 1.1.0.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0005ec97. 1:00 PM: Reporting queued error: faulting application aremaild.exe, version 1.1.0.0, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0005ec97. 1:02 PM: Fault bucket 911867558. Last night I updated Outlook 2007 to Sp1 (it is still pointing at a 2000 server mailbox), and added the line External-Authentication-Return-Data-Capabilities: 31 to the ar.cfg and restarted the server. The email engine had been doing extensive lookups against our LDAP server for all kinds of notification information that isn't stored there, that is already in the User form, as evidenced in the arplugin.log, and since most of the service hangs occur during the processing of a group notification to 8-10 users in a single group, I thought that the delay imposed as it tried to fruitlessly look up data in LDAP might be causing the problem. As it turns out, that was not the problem - the service has now hung six times in four hours with hs_err_pid.log files, and appears to have restarted on its own a couple-three times, after which it does not always process mail. Several times when I have restarted the service, it has not even cleared a backlog of 50-100 messages before hanging again. Support has not been much help here, as we have had not one but two issues open since mid-June (they closed one issue in error and had to open another), so I wondered if anyone else had run into this severe a problem and found a solution that worked. I am at the point of writing batch files and scheduling them to do a net stop (and wait for the hung service to release) followed by a net start every 15 minutes or so, and I have had to tell the entire IT staff here this morning that they cannot count on any of the email notifications to arrive in a timely manner. Why didn't they keep this engine in C, where it was rock solid for YEARS!??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it
Re: Report Preview
There is a preference you can set using the client. Click on Tools, Options and then the Advanced tab. Below Report server there is a check box Use this program to preview reports. Check this, then below that click on the the box to the right of the field (expand Box) and then select something to use. I use Write (example: C:\WINDOWS\system32\write.exe) Hope this helps. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Timothy Rondeau wrote: Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
I agree a dialog in a new window is best. Then when stuff is entered completely have a button the closes the dialog and then bring back the info in the original form/page. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Carey Matthew Black wrote: Dear ars.developer, Is this a case where a Modal Dialog would make sense? AKA: Go to this second window and do some stuff then when done, return stuff to the window that you came from and keep going. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to test yet disable Email on dev server
We created an email allowed form. This contains the email addresses of people allowed to receive email on our dev system. We have a few filters that fire on submit the check the allowed form with the messages and if none are found sets the status to no in the messages form *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Sharon Menachem wrote: ** I have a dev server which being a complete copy of production generates outgoing emails exactly as the production server would. I have stopped the email service so that the emails don’t go out. (ARS 6.3 patch 24 on Win 2003, SQL 2000, Helpdesk 5) I am now tasked with sending out survey emails to confirm call closure etc. using email templates. Outgoing email configuration is set NOT to delete outgoing emails. The filters are running correctly in the log Emails are not visible in the AR System Email Messages form. How can I set up the server so that emails do not go out to the general population but in such a way that I can see the html email template that was generated? Thanks in advance, Sharon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: You do not have write license woes
I was going to suggest cookies on the browsers, but you say they get invalid login errors,so that does not make since. I was also going to ask if you can tell the authentication error is coming from the mid-tier and ladp or if it is the authentication between the mid-tier and the ARS server. I think you said you had multiple mid-tiers that are load balanced. Could the problem be coming from one of the mid-tier's do to the wrong admin password between the one mid-tier and the ARS Server. Just thinking out loud. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Gary Opela (Corporate) wrote: You couldn't 'borrow' their password and user id to test a system-critical issue? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 05, 2008 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Unfortunately the users with the problem are in St. Louis and the guy with the direct access is here in the Twin Citiesso that's not really an option. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, August 05, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes If the user moves to a different machine, are they still experiencing the same issues? If so, which I'm assuming they are, have them go to the one guy's computer who has access through the firewall, and have them log in explicitly to one of the MT servers, bypassing the load balancer. I really think this might be the culprit. I know that you were having issues in your other environment without the load balancer, but that's just it -- it's a different environment, so I think we should not hold it as gold that it's the same issue. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 05, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes That is what I did. The results were the same. I am pretty sure this is not LDAP related. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark Sent: Tuesday, August 05, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes All of the users experiencing this problem are authenticated via AREA? If so would you be able try the following with a user currently having the issue? Temporarily assign them a password in the User form to prevent the use of AREA and see if that resolves it? Mark From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Tue 05/08/2008 18:12 To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Okay, we just eliminated this as a possible cause. The remaining possible known suspect is the sticky bit on the web servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Tuesday, August 05, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Are your users using the LDAP password or the passwords from the User form? If they use the LDAP password and the password in the User form is blank, then try turning off the EA chaining mode and see if the issue persists? We got rid of midtier login specific errors with the above settings. But with this you need to be sure that password in user form is blank for all users and they should only use LDAP password unless your business needs require it in user form aswell. Also Cross reference blank password must be checked. Let know. Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 11:21 PM The users are configured properly - I was 100% sure of that but BMC also verified this. This is AR 7.1 patch 001 for solaris for both server and mid-tier. The servers are separate with 1 AR Server and 4 mid-tier servers connected via a netscaler load balancer. -Original Message- From: Action Request
Re: You do not have write license woes
ignore my previous email I thought it was an authentication issue not a write license issue. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 LJ Longwing wrote: It could be an option if you temporarily set a password that you know, and log on as him with that workstation. That should be able to replicate the issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 05, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Unfortunately the users with the problem are in St. Louis and the guy with the direct access is here in the Twin Citiesso that's not really an option. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Tuesday, August 05, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes If the user moves to a different machine, are they still experiencing the same issues? If so, which I'm assuming they are, have them go to the one guy's computer who has access through the firewall, and have them log in explicitly to one of the MT servers, bypassing the load balancer. I really think this might be the culprit. I know that you were having issues in your other environment without the load balancer, but that's just it -- it's a different environment, so I think we should not hold it as gold that it's the same issue. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, August 05, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes That is what I did. The results were the same. I am pretty sure this is not LDAP related. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark Sent: Tuesday, August 05, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes All of the users experiencing this problem are authenticated via AREA? If so would you be able try the following with a user currently having the issue? Temporarily assign them a password in the User form to prevent the use of AREA and see if that resolves it? Mark From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Tue 05/08/2008 18:12 To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Okay, we just eliminated this as a possible cause. The remaining possible known suspect is the sticky bit on the web servers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Tuesday, August 05, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Are your users using the LDAP password or the passwords from the User form? If they use the LDAP password and the password in the User form is blank, then try turning off the EA chaining mode and see if the issue persists? We got rid of midtier login specific errors with the above settings. But with this you need to be sure that password in user form is blank for all users and they should only use LDAP password unless your business needs require it in user form aswell. Also Cross reference blank password must be checked. Let know. Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 11:21 PM The users are configured properly - I was 100% sure of that but BMC also verified this. This is AR 7.1 patch 001 for solaris for both server and mid-tier. The servers are separate with 1 AR Server and 4 mid-tier servers connected via a netscaler load balancer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, August 04, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3? Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject
Re: You do not have write license woes
Just a question here. What happens with the issue if you remove his license using the admin tool and license manager. Any differences (ie: issue is gone after login or issue is still there)? *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Gary Opela (Corporate) wrote: Oh, good point on the user_cache Fred. You beat me. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 04, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Another thing to check is your web server timeout settings (not just the ones in the Mid-Tier Config pages, but the ones for the actual web server). If your web server is dropping the session due to a timeout setting it might cause this issue. Since you said it only affects the web and not the user tool I don't believe it is a user_cache issue. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Monday, August 04, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, I'm going with Carey on this one. If you have a load balancer, take a look at how it is handling the sessions. Is it using a shorter timeout than what is configured on the mid tier? Is it storing the cookie properly? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Hm.this bears some investigating. I do not know for sure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, August 04, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Just a WAG... Maybe you have a web server cluster that is behind a load balancer that is not using a Sticky session? ( Maybe the user has a valid license but is trying to switch IP Addresses in a way that is confusing the ARS server?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow [EMAIL PROTECTED] wrote: Also, did I mention it works in the user tool - this is just a mid-tier error. snip From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Mon 04/08/2008 17:21 To: arslist@ARSLIST.ORG Subject: You do not have write license woes ** I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... You do not have application write license (ARERR 9850). You do not have write access to field followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users. Removing/re-adding their licenses does not fix the problem. The only consistent way to fix this is to delete the user and re-create them - and even THEN it is not 100% curable. I have checked the following: 1.) Box has AR Server license 2.) Box has adequate Application licenses, AR User licenses, etc. 3.) User is configured properly 4.) User is not doing something stupid. BMC Support has been unable to assist in this issue - it's been going on for months. Has anyone else run into this? I don't even know how to troubleshoot what is going on really since all of the app/workflow/api stuff seems to be correct. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
Re: Spell Checker - error on message on normal.dot
Not sure if this is relevant but you can check this KB from microsoft - http://support.microsoft.com/kb/291352 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Tricky Sent: Thursday, July 17, 2008 8:08 AM To: arslist@ARSLIST.ORG Subject: Spell Checker - error on message on normal.dot ** I added the spell checker OLE active link for our worklog and it works but to some users a message box from microsoft word would popup after the spell check and the error is - This file is in use by another application or user (C:\Documents and Settings\...\Normal.dot) This only comes up when Outlook is open when they do a spell check on remedy. Does anybody here on the list who have used the spell checker (WORD OLE active link) and seen this problem before? One of our software guys had experienced this but with another application and he had to add 'Application.NormalTemplate.Saved = True' to resolved it... Not sure how to put that on the OLE active link... Please advise Thanks, Jason __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: BBQ tour
*Cooper's BBQ in Llano, TX*. Pretty darn good stuff, especially the pork chops. It is on the list *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 bullcreek.com wrote: Rick, Here is a link to the BBQ places in TX, among them are the places in Lockhart like Black's, Smitty's, and Kreuz some of the most famous we have. http://www.texasbbqreview.com/ReviewsSummary.htm Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Rick Cook [EMAIL PROTECTED] Date: Fri, 13 Jun 2008 11:46:17 -0400 To: arslist@ARSLIST.ORG Subject: OT: BBQ tour My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tables not refreshing On Open
Check the Advanced Display tab for the table. For the Refresh Table Options, check if it is set to Select First, No Workflow *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Morrison, David A. wrote: ** Only condition is Window Open. Thanks for replying. *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Friday, May 30, 2008 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Tables not refreshing On Open ** David, what are the firing conditions on this Active Link? Rick On Fri, May 30, 2008 at 8:56 AM, Morrison, David A. [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Good day everybody, Strange problem that is driving me nuts. I have an Active Link that has as one of its actions a Change Field on a table with the option being Refresh Table. The worklog says the qualification passes and lists the action, but the table does not refresh when the form opens. Only one view and all permissions have been checked. Any ideas would be greatly appreciated. AR 7.1 patch 2 Windows Server 2003 SQL 2005 David Morrison East Tennessee State University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy on a Blackberry
Check this out http://www.aeroprise.com/ We are not using Aeroprise but they had a presentation here a while back and I just happened to remember the name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 29, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Remedy on a Blackberry ** I've never worked with a Blackberry before, but have had a question of if an interface designed for a blackberry could be done in Remedy. Does a Blackberry have IE on it? If so, can you just design a smaller, more condensed view for it? Is it really that simple? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Application-Delete-Query-Entry gives errors
Or you can add a field to the form that says delete, then the escalation will run and set the field to deleting. Then a filter that fires on modify to delete the record. That way escalations are not tied up deleting and the actual delete happens in filter which is fast. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Phil Murnane wrote: ** In circumstances like this, I've always put the escalation on the Group form, with a qualification of Group ID = 0 (Public). Since the form name in the Run Process is decoupled from the form the escalation is attached to, this works. It has another benefit in that the Group form has few records, and is usually pinned in memory in the database, so the query is low cost. FWIW, --Phil PS: I have no idea why the error messages would appear on some servers and not on others. :/ - Original Message From: Craig Carter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, May 29, 2008 1:44:46 PM Subject: Re: Application-Delete-Query-Entry gives errors ** Absolutely it would be more efficient and I agree that is preferred—the trick is to figure out a way to simply call it once versus for every record in the table. As mentioned previously, you could enable your escalation against a one record table used specifically to issue single commands like this against other tables but there should be a way to handle this within the same table. It is interesting that it appears to work on all of your other servers though without any problem so perhaps there is something set up to handle this situation? Craig Carter Software Engineer, RSP *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook *Sent:* Thursday, May 29, 2008 2:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Application-Delete-Query-Entry gives errors ** As I understand it, using the call I'm using, (Application-Query-Delete-Entry)/ /is more efficient for multiple deletes than Application-Delete-Entry. I haven't tested that, but it seems to make sense. It is like deleting a list of entries on your screen at once instead of one at a time. At very least, it should cut out the GLE call to refresh the entry list after each delete. Rick On Thu, May 29, 2008 at 1:19 PM, Craig Carter [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** True—but as Fred mentioned, you are calling the full delete for every record. If you put the qualification in the Run If and delete them using request id and Application-Delete-Entry, it may solve your problem. Craig Carter Software Engineer, RSP *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Thursday, May 29, 2008 2:07 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Application-Delete-Query-Entry gives errors ** No, that's on Application-Delete-Entry. The syntax for /Application-Query-Delete-Entry* */is /Application-Query-Delete-Entry form qualification_string. /Rick On Thu, May 29, 2008 at 12:57 PM, Craig Carter [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** I believe you have to use the Request ID field with this command. Since you are not providing that, you get the entry error. Craig Carter Software Engineer, RSP *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Thursday, May 29, 2008 1:52 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Application-Delete-Query-Entry gives errors ** We are running an escalation nightly that runs this command: */Application-Query-Delete-Entry SHR:TmpMessages (( 'Status' = Sent) AND ( 'Send Time' != $NULL$ ))/*. The effect is to clear a form that contains records accumulated during the day, but which are no longer needed. Running this creates thousands of entries in the arerror.log file (roughly, but not exactly, equivalent to the number of records in the form) that say this: */Thu May 29 10:31:45 2008 390603 : Entry does not exist in database (ARERR 302)/*. There are no errors that show up in the api or sql logs, and the records DO get deleted. Any idea why these errors appear? I'm kinda stumped as to where else to look for a cause. Rick __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com
Re: Field 112 control in ITSM 7
Create a workflow on modify that will set the value of field 112 to $group1$ + $group2$ + $group3$. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 1:19 PM To: arslist@ARSLIST.ORG Subject: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions of an Incident would be modified to reflect the customer, current owner, and current assigned group throughout the life cycle of the request. This is not, in fact, what is taking place, OOTB, at least not once you have patched through 007. The only permissions being posted to the incident are those of the customer - one group id in field 112. Has anyone had to supplement the ITSM 7 application with workflow that dynamically and explicitly adds group information to field 112 for the assigned support group and the owner group, and removes it as the incident changes assignment/ownership? If not, I guess I will be inventing it from scratch - this HAS to work. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 6.3 and MSSQL 2005....
We're using SQL 2005 on ARSystem 6.3. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Monday, May 05, 2008 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 and MSSQL 2005 ** ThanksI did see in the matrix that 2000 is the supported version, but wondered if anyone else was using 2005. Thanks for the feedback to all who replied! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, May 05, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 and MSSQL 2005 ** Yeah, it may be one of those things where you have to choose SQL 2000 on the install script and then change it later. But then again, it may not. As with all things, BMC will attempt to provide some support to this technically unsupported combination up to the point where it appears that the combination is the issue, at which time you've got the ball again. Official support just means they've tested it thoroughly. Other combinations may work, as Roger said. Rick On Mon, May 5, 2008 at 8:00 AM, Nall, Roger [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** According to the compatibility matrix the answer is no. However it could be one of those unsupported things. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Richard Copits Sent: Monday, May 05, 2008 10:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy 6.3 and MSSQL 2005 We have Remedy 6.3 on SQL2000. We're looking at moving to 7.x with SQL2005, but in the meantime our management has asked if 6.3 will run with SQL2005. We were able to do a backup from SQL2000 and a restore of the data to SQL2005 and it all seemed to work. Can 6.3 actually run OK under SQL2005? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Administrative Access
Have you tried using the ARCACHE tool? I remember using this to create a temp admin account on our dev server once before when I accidentally delete the Demo account without creating another admin account first. If you can login to the server just run from the directory where ARSystem is installed(C:\Program Files\AR System). Type this from the command line : arcache -Ua -e 099 -lw 1 -nTempAdmin -p -s servername -g 1; -d -This works on Remedy 6.3 Thanks, Rocky From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: Administrative Access ** Hi, I do not need the development server to just to create a Crystal Report. I need the development server to see the forms/ the fields to build the logic to create the algorithms to create the Crystal Report. When linking did not work, I have even need to create join forms to bring the data together. In a message dated 4/28/2008 1:43:12 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Hi Kathy, You don't really need the development server to create a Crystal Report. Are you looking to add the Crystal report to a report form in Remedy? Another option would be to use the production server, certainly not an ideal situation. Give your manager the option of how they want you to execute your work. Sounds like a little power hoarding going on. Let us know how it goes. Susan On Mon, Apr 28, 2008 at 3:17 PM, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Absolutely. If other guy doesn't know Remedy, and you do, he'll just have to trust in your expertise, or explain to higher-ups why he won't. Rick On Mon, Apr 28, 2008 at 1:05 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: This is kind of like hiring a guy to paint your bedroom but not letting him inside your house. I would elevate the issue if the guy won't cooperate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Administrative Access ** I am referring to AR System admin privileges NOT OS Level priveleges In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] writes: ** Kathy, Are you referring to AR System admin privileges within the development server or admin privileges at the OS level? Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Administrative Access ** This person doesn't even know Remedy at all. In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight Time, [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] writes: ** Well, if one is a developer, and one is prevented from using the development tool, it would be complete one's assigned task, I would think. Perhaps if you asked this other person to show you how it can be done in the absence of admin access, that should clear it up one way or another. Rick On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** User with administrative access. In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time, [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] writes: ** Are you talking about a user with administrative access into Remedy, or to the server itself? Rick On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi All, I am trying to integration Crystal XI with Remedy - the person I work with is giving me a hard time about Administrative access to the DEVELOPMENT Server. I don't believe that I can build the algorithms, and integrate Remedy with Crystal without this access. Is there some way this can be done - its a development server. I am a Remedy Developer - never experienced not having access to dev. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only
Re: Looking for a hard coded IP in Remedy
The licenses are tied with your NIC or MAC address on your server not the IP. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve M Sent: Wednesday, April 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: Looking for a hard coded IP in Remedy List, It was attempted to move our production server (ARS 4.5.2 Patch 1277) to a new building last week (while I was away at a Remedy training class). The move required the server (Win 2003 Server SP2) to get a new IP, change the default gateway. Upon making these changes and rebooting the server, when they attempted to run Remedy they got the message that indicates an initial install with no licenses added. They tried various things to get it working again, including purging our license keys and getting new ones. Nothing worked, so they moved it back and re-applied the old IP. So, now I'm trying to find out what happened so that we can get the server moved to the new building. What I need to do is find out if the IP is hard coded in Remedy anywhere? I turned on all of the logging in both the Admin Tool and the User Tool, but didn't find the IP in any of the logs. Is there anywhere else I should look for a hard coded IP? BTW, there is no entry in the host file other than for localhost. Thanks in advance for your assistance. Steve Michadick Remedy Engineer Marine Corps Network Operations and Security Center (MCNOSC) Phone: 703-784-5300 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Firefox support for the web client of version 7
We have about 10k user user Firefox 2.0 on Solaris, Linux and window$ using Firefox with issues. Well there is one issue, the Solaris and Linux users say the fonts are smaller, but they use a resolution of a 1 zillion by 2 zillion. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Rankin, Kent wrote: ** Does the web client for version 7 work with Firefox? -- Kent Rankin Enterprise Systems Administrator Information Systems Department Oak Ridge Associated Universities __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Efficiency question
We do something similar here. We have an escalation the set a field on every record we want a action to take place on. Then we have a filter that fires if this field is set and does a push field. So basically we have one escalation that fires and does one set field action and then filters take over. We do this on a form that 90K records and on average takes action on 30K records. It takes less then 5 minutes. Hope this helps *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Brian Goralczyk wrote: ** This is more of a looking for a consensus or opinions type email. Running ARS 7.0.01 Patch 2 on a shared windows box that connected to an Oracle database that is on a different shared box. Using the User Tool but I don't think that matters. The situation: I have 4500 records on an LDAP form that need to be updated. I am pushing them to another form to perform the work. I have two options. One of them is to use an escalation that pushes all the records, or the other option, to use a form that initiates a push on ALL the LDAP records to push over to the second form. I state that it is an LDAP form to indicate that I am using an external data source, however; I don't believe that makes a difference. I would believe that option 2 would be quicker as it doesn't use the single threaded escalation process, however; this is not what I have found to be the case. There is a discrepancy of 6 minutes with the escalation taking 7 minutes to run. As you can see, this could be quite worrisome. Any ideas or suggestions or even just straighten me out. Thanks all, Brian Goralczyk __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
capture screen resolution
Folks, I need to capture the screen resolution (Both width and height) of a persons screen from the web using an active link. I can set the width and height in an active link, but I need it to be dynamic. Any help will be appreciated. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: capture screen resolution-Resolved
Thanks, I think I did everything except for putting the field id in (). Thanks again *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Kaiser Norm E CIV USAF 96 CS/SCCE wrote: Try this: Put two hidden display only fields on your form. Then create an AL that does to RUN PROCESS actions. Have the AL fire on form load or whatever event you like. Then the RUN PROCESS actions should be... javascript:window.F(536870XXX).DoSet(screen.height); javascript:window.F(536870YYY).DoSet(screen.width); Change the XXX and YYY values to the actual field IDs of the two hidden fields. So one hidden field will capture height and the other will capture width. Then you can grab those values and use them in your workflow however you wish. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Tuesday, March 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: capture screen resolution Folks, I need to capture the screen resolution (Both width and height) of a persons screen from the web using an active link. I can set the width and height in an active link, but I need it to be dynamic. Any help will be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Track time on how long the ticket was on a group's queue
I think I'm having problems on what to put on the 'run if:' line and the
'push if field:' line on the filters.
I have 3 filters:
1- one to create a record when a ticket gets created/assigned
2- update the record when it gets reassigned.
3- update the record when it gets resolved.
Filter 1: Time in
* Run if (( 'TR.Assigned Group' != $NULL$ ) AND ( 'TR.Assigned Group' !=
'DB.Assigned Group')) OR (( 'TR.Assigned To' = 'Assigned To') AND (
'TR.Assigned To' != 'DB.Assigned To')) OR (('Status' != Resolved) AND
('DB.Status' = Resolved))
* Push fields if (( $Request ID$ = 'Request ID2') AND ( $Assigned To$ =
'Assigned To') AND ( 'Assign Time' = $NULL$ ) AND ( 'Status' !=
Resolved)) OR (( $Assigned Group$ = 'Assigned Group') AND ( $Request ID$ =
'Request ID2') AND ( 'Assign Time' = $NULL$ ) AND ( 'Status' !=
Resolved))
Filter 2: Time out on Reassignment
* Run if (( 'DB.Assigned Group' != 'Assigned Group' ) OR ( 'DB.Assigned
To' != 'Assigned To' )) AND (( 'Status' != Resolved) AND ('DB.Status' !=
Resolved))
* Push fields if ( $Request ID$ = 'Request ID2') AND ( 'ReAssign Time' =
$NULL$ ) AND ( 'Resolved Time' = $NULL$ )
Filter 3: Time out on Resolved
* Run if 'Status' = Resolved AND 'DB.Status' != Resolved
* Push Fields if ( $Request ID$ = 'Request ID2') AND ( 'ReAssign Time' =
$NULL$ ) AND ( 'Status' != Resolved)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Friday, March 14, 2008 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Track time on how long the ticket was on a group's queue
LisaD wrote:
We had to build this exact same thing for a custom application in the
past. We created a form that captured all changes in status by assigned
group, which worked like this:
Time Capture Record is created on first assignment of ticket and logs
Group, Person, Start Date/Time assigned, status, ticket#, etc.
Time Capture Record is updated on assignment change, and logs the End
Date/Time, and creates a new Time Capture Record using the End Date Time
of the previous record as the Start Date/Time.
You get the picture. then I reported on this form using Crystal
Reports and I translated the Date/Timestamps into DD/HH/MM
What isn't working with yours? I may be able to assist.
Rocky - wrote:
I agree with you guys but I don't want to mess with that for now :) Well
technically we are open 24/7 including holidays so I don't really have to
worry about that for now and we do have a field on the form where the
tech can input the time they spent on the ticket.
Thanks,
Rocky
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, March 12, 2008 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Track time on how long the ticket was on a group's queue
Good point...in my application I capture both--wall clock time and
business time. I've found, though, that in our environment, most people
don't care about and/or understand the concept of business time, so the
business time schedules aren't maintained very well.
That's the catch with business time--in order for it to be of any value,
someone must actively and aggressively maintain the schedules each year
and every time a new support group is created or changed, etc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, March 12, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Track time on how long the ticket was on a group's queue
Rocky,
I hate to complicate things, but wall clock time may not be the
right way to go. ( Maybe it is, but maybe it is not.)
You may also need to consider Business time calculations in this
math depending on your business needs.
The classic example is this
An issue is give to the help desk at 4:50 PM on Friday and it not
resolved before they close that day. ( They close at 5PM and reopen
Monday at 8AM.) Monday morning it is discovered that the problem was
resolved due to a network issue being resolved over the weekend and
the issue is Resolved at 8:05 AM Monday.
Did the ticket stay in the Help Desk for more than 2 days or for
only 15 minutes?
( The same idea can apply for holiday hours too.)
As long as the numbers are understood then they can be interpreted.
But sometimes it is hard to subtract non-working hours after the
fact. It can also be a challenge to identify what business hours
should be applied to an incident too. The Help Desk only worked the
ticket for 15 minutes, but the networking group spend 4 hours fixing
the network problem. So should the report actually show 15 minutes or
4 hours and 15 minutes?
You also have common conditions like the HelpDesk does not update the
ticket in the first 15 minutes of Monday AM. They are to busy
Re: Track time on how long the ticket was on a group's queue
I agree with you guys but I don't want to mess with that for now :) Well technically we are open 24/7 including holidays so I don't really have to worry about that for now and we do have a field on the form where the tech can input the time they spent on the ticket. Thanks, Rocky -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, March 12, 2008 7:15 AM To: arslist@ARSLIST.ORG Subject: Re: Track time on how long the ticket was on a group's queue Good point...in my application I capture both--wall clock time and business time. I've found, though, that in our environment, most people don't care about and/or understand the concept of business time, so the business time schedules aren't maintained very well. That's the catch with business time--in order for it to be of any value, someone must actively and aggressively maintain the schedules each year and every time a new support group is created or changed, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, March 12, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Track time on how long the ticket was on a group's queue Rocky, I hate to complicate things, but wall clock time may not be the right way to go. ( Maybe it is, but maybe it is not.) You may also need to consider Business time calculations in this math depending on your business needs. The classic example is this An issue is give to the help desk at 4:50 PM on Friday and it not resolved before they close that day. ( They close at 5PM and reopen Monday at 8AM.) Monday morning it is discovered that the problem was resolved due to a network issue being resolved over the weekend and the issue is Resolved at 8:05 AM Monday. Did the ticket stay in the Help Desk for more than 2 days or for only 15 minutes? ( The same idea can apply for holiday hours too.) As long as the numbers are understood then they can be interpreted. But sometimes it is hard to subtract non-working hours after the fact. It can also be a challenge to identify what business hours should be applied to an incident too. The Help Desk only worked the ticket for 15 minutes, but the networking group spend 4 hours fixing the network problem. So should the report actually show 15 minutes or 4 hours and 15 minutes? You also have common conditions like the HelpDesk does not update the ticket in the first 15 minutes of Monday AM. They are to busy so they get to it around 4PM Monday. Again... should they be credited with 7 hours of working on the issue? The details of how your business uses the data, and actually operates will drive the value of the information obtained. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky - Sent: Monday, March 10, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Track time on how long the ticket was on a group's queue Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work. Thanks, Rocky ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Track time on how long the ticket was on a group's queue
I followed your instructions and I was able to get the value of the Total Queue Time but the Que Time Minutes always gets a value of 0 and the Character field for days/hours/mins gets 00/00/00. I don't know what I'm missing. I set the values exactly as you did: Queue Time Days = TRUNC($Total Queue Time$ / 86400) Queue Time Hours = TRUNC((($Total Queue Time$ / 86400) - $Queue Time Days$) * 24) Queue Time Minutes = $Total Queue Time$ / 86400) - $Queue Time Days$) * 24) - $Queue Time Hours$) * 60 Thanks for your help! Kaiser Norm E CIV USAF 96 CS/SCCE wrote: Creating a separate form is the right idea. Put two date/time fields on it--call them what you want...maybe Time in Queue and Time Out of Queue or something similar. Create two filters--one that sets the in time and one that sets the out time. The one that does that out time can also do the calculations I describe below. Have a third field on your form capture the difference between in time and out time, and that's simply out - in. That will give you a number of seconds, so that field should be an integer field. Let's call that field Total Queue Time. Now we need to convert the total number of seconds to the corresponding days/hours/mins format. Throw three more integer fields onto your form. Let's call them Queue Time Hours, Queue Time Minutes, and Queue Time Seconds. You'll use these to calculate the time part of the desired days/hours/mins format. Set them with these values: OK, so now you have a field holding your days, a field holding your hours, and a field holding your minutes. All you need to do now is concatenate them into a character field by doing some string functions: (((LPAD($Queue Time Days$, 2, 00) + /) + LPAD($Queue Time Hours$, 2, 00)) + /) + LPAD($Queue Time Minutes$, 2, 00) In the above I'm doing a series of LPAD functions so the system will fill in a zero if the value is less than ten. For example, 1 day, 1 hour, and 1 second would be: 01/01/01. HTH, Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky - Sent: Monday, March 10, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Track time on how long the ticket was on a group's queue Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work. Thanks, Rocky -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%2 7s-queue-tp15950817p15950817.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%27s-queue-tp15950817p15976700.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Track time on how long the ticket was on a group's queue
I got it! I was doing the set the fields all at the same time. I set the 1st action to set field for the Total Que Time then another action to set the fields of the rest. Thanks for your help! It works now Rocky - wrote: I followed your instructions and I was able to get the value of the Total Queue Time but the Que Time Minutes always gets a value of 0 and the Character field for days/hours/mins gets 00/00/00. I don't know what I'm missing. I set the values exactly as you did: Queue Time Days = TRUNC($Total Queue Time$ / 86400) Queue Time Hours = TRUNC((($Total Queue Time$ / 86400) - $Queue Time Days$) * 24) Queue Time Minutes = $Total Queue Time$ / 86400) - $Queue Time Days$) * 24) - $Queue Time Hours$) * 60 Thanks for your help! Kaiser Norm E CIV USAF 96 CS/SCCE wrote: Creating a separate form is the right idea. Put two date/time fields on it--call them what you want...maybe Time in Queue and Time Out of Queue or something similar. Create two filters--one that sets the in time and one that sets the out time. The one that does that out time can also do the calculations I describe below. Have a third field on your form capture the difference between in time and out time, and that's simply out - in. That will give you a number of seconds, so that field should be an integer field. Let's call that field Total Queue Time. Now we need to convert the total number of seconds to the corresponding days/hours/mins format. Throw three more integer fields onto your form. Let's call them Queue Time Hours, Queue Time Minutes, and Queue Time Seconds. You'll use these to calculate the time part of the desired days/hours/mins format. Set them with these values: OK, so now you have a field holding your days, a field holding your hours, and a field holding your minutes. All you need to do now is concatenate them into a character field by doing some string functions: (((LPAD($Queue Time Days$, 2, 00) + /) + LPAD($Queue Time Hours$, 2, 00)) + /) + LPAD($Queue Time Minutes$, 2, 00) In the above I'm doing a series of LPAD functions so the system will fill in a zero if the value is less than ten. For example, 1 day, 1 hour, and 1 second would be: 01/01/01. HTH, Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky - Sent: Monday, March 10, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Track time on how long the ticket was on a group's queue Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work. Thanks, Rocky -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%2 7s-queue-tp15950817p15950817.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%27s-queue-tp15950817p15976737.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Track time on how long the ticket was on a group's queue
What qualifications should I use for the filter that sets the time in and time out? I can get it to work just fine up until if the ticket gets resolved and when it gets reassigned it doesn't track the time in and time out properly. Kaiser Norm E CIV USAF 96 CS/SCCE wrote: Creating a separate form is the right idea. Put two date/time fields on it--call them what you want...maybe Time in Queue and Time Out of Queue or something similar. Create two filters--one that sets the in time and one that sets the out time. The one that does that out time can also do the calculations I describe below. Have a third field on your form capture the difference between in time and out time, and that's simply out - in. That will give you a number of seconds, so that field should be an integer field. Let's call that field Total Queue Time. Now we need to convert the total number of seconds to the corresponding days/hours/mins format. Throw three more integer fields onto your form. Let's call them Queue Time Hours, Queue Time Minutes, and Queue Time Seconds. You'll use these to calculate the time part of the desired days/hours/mins format. Set them with these values: Queue Time Days = TRUNC($Total Queue Time$ / 86400) Queue Time Hours = TRUNC((($Total Queue Time$ / 86400) - $Queue Time Days$) * 24) Queue Time Minutes = $Total Queue Time$ / 86400) - $Queue Time Days$) * 24) - $Queue Time Hours$) * 60 OK, so now you have a field holding your days, a field holding your hours, and a field holding your minutes. All you need to do now is concatenate them into a character field by doing some string functions: (((LPAD($Queue Time Days$, 2, 00) + /) + LPAD($Queue Time Hours$, 2, 00)) + /) + LPAD($Queue Time Minutes$, 2, 00) In the above I'm doing a series of LPAD functions so the system will fill in a zero if the value is less than ten. For example, 1 day, 1 hour, and 1 second would be: 01/01/01. HTH, Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky - Sent: Monday, March 10, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Track time on how long the ticket was on a group's queue Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work. Thanks, Rocky -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%2 7s-queue-tp15950817p15950817.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%27s-queue-tp15950817p15989839.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Track time on how long the ticket was on a group's queue
Please help... This is for a custom application and I need to be able to track how long the ticket is sitting on a groups queue in days:hours:mins before it gets re-assigned or resolved. I tried creating a new form that supposedly will track the assigned time and reassigned time and I just can't get it to work. Thanks, Rocky -- View this message in context: http://www.nabble.com/Track-time-on-how-long-the-ticket-was-on-a-group%27s-queue-tp15950817p15950817.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Web Services
What we have done is create a custom web page outside of remedy that is the default for remedy. There we have links that depending on what they click on with either prompt for a login or just take them to the remedy page by automatically logging them into the system. For us we have setup normal end-user submit to be able to submit w/o having to login. We set the submitter field to the whatever the ID is for the customer that they enter. That way they can modify a few fields we allow them to modify if they want. To modify they have to login and a control panel comes up to let has buttons for them to go to the application they want and we allow them to modify. For Analyst they login always and we take them to a slightly different control panel so they can do there work (these people have write licenses). That way we control what people can do based on permissions. Hope this helps. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Koyb P. Liabt wrote: ** We designed a custom web page #1 with a URL that opens web page #2. On Web page #2 there is another URL that opens the remedy login. When the user logins in to remedy and a custom web page opens that our end-users want to modify. This custom web page is the not the Remedy OOB home page, and has some workflow that does not work well. We have been tasked with fixing this workflow. Is it better to use web services to customize, reduce the logins and direct the user to the OOB Remedy home page (with links for Change/Incident, etc) or would it faster (less effort)t to scrap a customized web page and go back to the original OOB Remedy Home page? See AOL's top rated recipes http://food.aol.com/top-rated-recipes?NCID=aoltop000304 and easy ways to stay in shape http://body.aol.com/fitness/winter-exercise?NCID=aoltop000303 for winter. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Malloc Failed on Server
We had the problem with 7.0.1 no patch. there was a memory leak in BMC that fixed this issue. I do not know if it was fixed in patch 2, but I know the memory leak was fixed in patch3. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 T. Dee wrote: Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: TR vs DB value for SLA action
I think I would use 'DB.Assigned To Group' != $Assigned To Group$ or 'TR.Assigned To Group' != $NULL$ *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 [EMAIL PROTECTED] wrote: Hi All, I just need to confirm something. We have a ton of SLA actions firing on our server. One of them is not working properly, but I figured out that it was because there were not enough qualifications in the stop actions. Here is the scenerio. I have a group that wants to stop the SLA when the ticket gets reassigned out of their queue. Do I want to add 'TR.Assigned To Group' != 'Assigned To Group'? Or do I want to do 'TR.Assigned To Group' != DB.Assigned To Group Any advice would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
corrupted Japanse email notifications
Folks, We had a problem last night with our Japanese customers and email notifications. The notifications going out with Japanese characters were corrupted. It corrected itself after a couple of hours. We was happening was the notifications in the ar system email messages was fine, but the customer received the corrupted notification. We had this problem before when we first installed ars7.0.1. Except then the ar system email messages was corrupted, this time it is not. When we install patch 3 all was well for 3 months. Now it is back. Any help would be appreciated. System: Solaris 9 Oracle 10g unicode ARS 7.0.1 patch 3 unicode -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Screen Pop/CTI/IVR
We have been doing a screen-pop since version ars 3.2. I think our vendor was Unity, but all they did was execute a runmacro we created when a HD analyst added a call. All the macro did was use the empoyee id enter in the phone system and the macro opened a submit window with the employee ID and then an active link would fire to populate the required fields *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Betina Lose wrote: ** Dear WARUG Listers – Who’s doing ‘screen pop’ with Remedy? I’m researching how to do screen pops (also used in context of computer telephony integration (CTI) and/or interactive voice response (IVR)). If you are currently doing it, please share with me, in general terms, how you did it. Did you buy a vendor product or do it yourself. If you went w/ a vendor, which one. If you did it yourself, how. If you are a vendor who provides such a product, please let me know. If you are a vendor who provides such services, please let me know. Thank you in advance. I appreciate the info. --BL ** *Betina Lose, *President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) /Bleeding Edge Technologies, LLC**/ 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSList Awards: Some yes, some no.MVP not enough yet!
I am with Dave, I do not contribute much because most people are faster then me (Dan Bloom know what I mean). But I would be lost without it. I use it daily to keep ahead of the curve on issues and solution. I ask for help when needed. Bless Dan and the list. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 [EMAIL PROTECTED] wrote: ** Ok, I voted a couple of days ago. I didn't put in a vote for the third party apps because I have no experiance with them. I tend to lurk most of the time but monitor the list on a daily basis and throw out a suggestion when I think I might have an anwser. For those going to Canada, please have some extra fun for me. I would love to go to RUG but would need a sponsor (any one willing ;-?). Dave Fincher - Original Message From: Ray Palla [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 4, 2007 6:09:10 PM Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** Okay, I vote for RemedyRick, Rick Cook. Now can we depress about more important things? There is no reason for Remedy to die, as most of us seem to believe is occurring. Consider MS 95, NT, xXP, and whatever Vista is, ... Remedy is morphing into something better than 5x. RANT: Remedy 8x may finally be the drawn-down (quick scaled, fast deployed) version we're telling our customers is the rapid development salvation. Truly, Flash on a good DB is pretty fine... Cold Fusion on Oracle is a good idea.. but, Remedy, with a fresh ITIL BS behind it, is instantly cool in the current climate. Let's hope that the few who do show up in Canada have the passion and speak the truth. We'll know in a few short weeks. Good luck Marc Thames, gTech Try to have some fun... BC is cool. R *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Thursday, October 04, 2007 6:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** Look at where they are having it and when. Howard On 10/4/07, *Susan Palmer* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Pretty sad isn't it:( So are there only going to be about 100 of us at RUG? Susan On 10/4/07, *Timothy Powell* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Susan, I agree that the dynamics of the list is changing. But let's throw some speculative numbers out. Dan states that there are in excess of 3000 registered users. We'll round that down to 3000 even. Let's say 50% of those registered users are inactive. Now we're at 1500. Let's say another 50% of those users are as you describedoccasional users and never glance at the list until the need arises. Now were down to 750. Of those, 50% are in the hospital and have been unable to use a computer in the last month. Now we're down to 375. Of those 375, surely there are enough dedicated users to get 150 votes. :-) Regards, Tim *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Thursday, October 04, 2007 4:15 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** I think we've failed to recognize that the composition of the arslisters is different than it used to be. Just like bmc is changing the applications to be 'non-development' OOB applications we may have many listers that do not read the list on a regular basis. They send an email if they have an issue, get the answer, and then don't come back until they have another question. I go through the arslist emails every day. I find it therapeutic to know others have far more issues than I do and more importantly to learn about things I may never come across. I may not remember all of it off hand but I know I've seen something about it and can find it later. Maybe core arslisters have to adjust their expectations of the list. OR maybe the others just NEED TO VOTE !!! Susan On 10/4/07, *Daniel Bloom* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Okay folks. Last chance: we need another 35 votes for MVP we need more votes for the software categories
Re: detecting radio button selection in table
Yep done that, but the CIO does not want to click in different locations. He wants click in one location (the row in the column) and select the radio button. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Joe D'Souza wrote: ** I do not have a system I can try it on or I would have tried it too.. A workaround is the only thing I can think of. Create Display Only fields that would display the information contained in the row on that table field on selection of a row. On the display only field for that radio button, create the AL that fires on selection of that value. You will also need some workflow to save what you change on the display only fields to that row on the table field.. *//* */Joe D'Souza/* *//* -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell Sent: Tuesday, October 02, 2007 5:09 PM To: arslist@ARSLIST.ORG Subject: Re: detecting radio button selection in table The problem is that the active link sees the table, but it does not give me an option to select a column from the table. I have tried both the Return/Double-click and Menu/Row/Level Choice options with no joy. Without the option to fire on a column I think I am hosed.. Unless you have an idea. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Joe D'Souza wrote: ** Rocky, Check to see if your active link is indeed set to fire on that specific column of the table field. If you have already checked that, have you tried changing the display type of that field to a Drop List instead of a Radio Button? You can do so directly from the field property. You DO NOT have to delete and recreate the field. Cheers *//* */Joe D'Souza/* *//* -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell Sent: Monday, October 01, 2007 6:08 PM To: arslist@ARSLIST.ORG Subject: detecting radio button selection in table Folks, I have a problem/question dealing with radio buttons in a table. I have a customer (CIO) who wants a popup message to show as soon as a radio button option is selected in a table and has a certain value. Problem: Radio buttons when selected in a table do not activate Active Links. Question: Any ideas as to how to accomplish this? ARS 701p3 mid-tier 701p3 -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: detecting radio button selection in table
The problem is that the active link sees the table, but it does not give me an option to select a column from the table. I have tried both the Return/Double-click and Menu/Row/Level Choice options with no joy. Without the option to fire on a column I think I am hosed.. Unless you have an idea. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Joe D'Souza wrote: ** Rocky, Check to see if your active link is indeed set to fire on that specific column of the table field. If you have already checked that, have you tried changing the display type of that field to a Drop List instead of a Radio Button? You can do so directly from the field property. You DO NOT have to delete and recreate the field. Cheers *//* */Joe D'Souza/* *//* -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rocky Rockwell Sent: Monday, October 01, 2007 6:08 PM To: arslist@ARSLIST.ORG Subject: detecting radio button selection in table Folks, I have a problem/question dealing with radio buttons in a table. I have a customer (CIO) who wants a popup message to show as soon as a radio button option is selected in a table and has a certain value. Problem: Radio buttons when selected in a table do not activate Active Links. Question: Any ideas as to how to accomplish this? ARS 701p3 mid-tier 701p3 -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
detecting radio button selection in table
Folks, I have a problem/question dealing with radio buttons in a table. I have a customer (CIO) who wants a popup message to show as soon as a radio button option is selected in a table and has a certain value. Problem: Radio buttons when selected in a table do not activate Active Links. Question: Any ideas as to how to accomplish this? ARS 701p3 mid-tier 701p3 -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How do you read the ARSList
I use Thunderbird w/filters *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 L. J. Head wrote: ** Same here *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* Tuesday, September 25, 2007 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How do you read the ARSList ** Using Outlook. I have a rule setup to move ARS List emails off to their own folder. Dave *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Tuesday, September 25, 2007 3:11 PM *To:* arslist@ARSLIST.ORG *Subject:* How do you read the ARSList ** I have been reading the list for years with just my email tool. I have filters etc... so it is not too bad. However, I am wondering what other people use -- as the volume is significant enough that a non-email strategy may be good. Any suggestions? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ADM:ARSlist Awards 2007: Opening Announcement, 2nd time
How about Joe D'souza *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Daniel Bloom wrote: ** I will repeat this message one more as well, and I am hoping to get greater response than I have so far As Founder of the ARSlist it is my privilege to announce the *13th Annual ARSlist Awards* Call For Nominations. These awards were created by me in 1995 to recognize the effort that other people were putting into the list providing the excellent technical replies or sometimes mediocre humour, and to provide them an incentive to keep providing those excellent technical replies (not the humour). Various groups and companies now sponsor the award plaques, prizes, and various flying objects. I am open to those groups and companies now contacting me about sponsorships for this year’s awards. *Special Mention: We thank Kifinti (www.kifinti.com http://www.kifinti.com/) for being the* *Only current Corporate Sponsor, and for always supporting the BMC Remedy* *User Community. Although other companies said they would, none followed through.* Nominations are open for: *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, BMC or Remedy employees are not eligible. Sadly, this means that Gidd is eligible again J The Rules for Nomination Acceptance and some General Rules: * An individual must be nominated by at least two independent sources * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that were on the list for the entire year are eligible * Only those that have registered on the ARSList *before* August 1st, 2007 are eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. in the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, and those that have multiple subscriptions still get only one vote, unless you unethically get it by me. Please Note: This means you MUST include your real name and who you work for, Not just send me your email address used on the ARSlist, although your email should come from that address. * BMCSoftware employees on the ARSlist are eligible to vote, except for the BMCSoftware Employee Beyond the Call of Duty Award * All decisions of the oversight panel are final (if I have to make a controversial decision, I confer with 4 past MVP winners for their opinion) * Nominations posted to the list are not accepted, they must be to [EMAIL PROTECTED] Past MVP [Most Valuable Poster Award] recipients are: [1995-2001 inclusive are now re-eligible] 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng,Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom *Best 3rd Party ARSystem Utility (Freeware) *Best 3rd Party ARSystem Utility (Commercial) *Best 3rd Party ARSystem related Product [e.g. a wireless integration system] *Best 3rd Party Application Suite(Commercial) *Best 3rd Party Application(Freeware) *BMCSoftware Remedy Employee Beyond the Call of Duty Award Again, an individual or product must be nominated by at least two independent sources. Nominations for other Categories are open for the next two weeks as well. Nominate a potential winner for the other Category while you suggest the category if you wish [no Nominations, no Award will be conferred in that category] Please send nominations to [EMAIL PROTECTED] Time Line (Late to avoid running this during holidays in Summer): *Sept 9th 8p.m.EST: nominations for MVP closes*, other category nominations close (if I receive good other categories, the category will be posted in time for people to nominate potential recipients) Since no one has ever turned down a nomination for MVP, I am dispensing with them having to accept the nomination. *Sept 10th any time zone: Voting begins for 2 weeks for MVP and all other* *Categories* Once again, I will be posting more specific voting rules and voting minimums To maintain the integrity and value of these Awards. *Sept 24th at 8 p.m. EST: The voting Closes for MVP and all other categories Closes* Thurs Nov 1st 5:30p.m. (date/time subject to change) at BMC UserWorld 2007:Award Ceremony [Product Awards are sometimes given out early if the winner has a Booth at the Conference [no one knows the winner(s) until then, well okay, except me and the plaque company] Please send nominations to [EMAIL PROTECTED] thanks ...Daniel Daniel Bloom Founder
Re: workflow to open word document and populate fields...
Thank you all for helping me out. Rocky - wrote: I need help creating a workflow... I have a form with a button and I need that button to push the values of the fields to a word document or template. I tried using dde.ini but I can't set it up to put the field values only(without the field name/id) to a specific location on the word template. Thanks -- View this message in context: http://www.nabble.com/workflow-to-open-word-document-and-populate-fields...-tf4274143.html#a12276988 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
workflow to open word ducument and populate fields...
I need help creating a workflow... I have a form with a button and I need that button to push the values of the fields to a word document or template. I tried using dde.ini but I can't set it up to put the field values only(without the field name/id) to a specific location on the word template. Thanks -- View this message in context: http://www.nabble.com/workflow-to-open-word-ducument-and-populate-fields...-tf4274143.html#a12165326 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
runmacro issue/question
Folks, We just upgraded to 7.0.1 p3 and now runmacro will not run. We call our support vendor and they say we need cmdb to get the libraries for 7.0.1 p3 runmacro. Has anyone heard of this? Does this make any since at all? So just a straight BMC ars server 7.x on solaris does not come with the runmacro libraries. What is the use of having it the doc and on the server if it can not be used. This is something that has been available since version 2.3. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitter Mode - Locked ...Brute force?
We could not work if we could not set the submitter field on create. We have people submitting tickets for other people. When this happens we set the submitter field to the customer id. So they can modify certain fields we have set to submitter -modify. If we could not do this we would have to thousands of license for our people world-wide. and some of those people only have 1 or 2 tickets per year. If we had to have thousands of license I know we would dump ready in a heartbeat as we could not afford it. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Carey Matthew Black wrote: Leigh, I totally agree with your concerns about changing the Submitter mode value on an ARS server.. They are well founded. If you have an application that is designed for Submitter mode = Locked then it should also work fine on a server with Submitter mode = Changeable too. However the reverse is not true. ( If the application is designed for Changeable it _may_ not work in a Locked environment. ) Personally I think the behavior of a Push action should be more intelligent to the environment setting of Submitter mode during its Modify behavior. If Submitter mode = Locked then field 2 values should never be Pushed to the target record for a Modify. (Yes it can be sent during a Submit.) It just seems like a simple change to make that would prevent a lot of pain for all application developers. Maybe it becomes a footnote in some of the docs, but the reason the workflow would work that way is to honor the user defined configuration of the AR Server. I have often wondered how much effort was put into the OOB apps due to the above gotchas with ARS workflow and the Submitter mode setting. I also think some changes should be made in the by matching field ID stuff too. But this is a slightly different topic for Push actions and does not depend on Submitter mode. Like prevent modify of core field IDs ( field ID 1-99) by default. There might be a need/want to also allow a way to define exceptions to core field IDs to force them to be modified too. I can see some arguments for the fields 4,7, 8, and maybe for other fields like 16-99 [If I knew what those fields are. :) ]. But you could just as easily define a local, non-core field that you could use to communicate those few core field values too. So the workaround for not having an exception list would be easy enough to do and keep the change in the basic action much smaller. So the exception list would be overkill in my book. Back to your original questions: 1. Is there any way, other than ones that require brute force, to determine if the original system has workflow that modifies the submitter field? I have set the development box to Submitter Mode locked and tried some very limited record modification, but I don't have any testing resources available. Testing is the most accurate way to know the actual answer. In theory you might find a bug that includes field 2 in a push action even though it is not defined in the workflow. (Like the ARS Server incorrectly parse the Push action and splits a 2 off the end of a different field ID that was actully in the Push action. ) But that kind of bug has not been seen by me, and I hope it never is. :) However, looking through the workflow is your best predictive approach to the problem. Several good tools have been listed. However I think ARSDocs was left out of the list. So let me push that one out there too... https://sourceforge.net/projects/arsdoc 2. Are there any gotchas I should know about that might cause us problems if/when I change the production system? Yep. First you have to stop and start the AR Server to make the newly changed Mode effective. So you need a change window to have an outage to change the setting. And if you find problems in production then you have to make the choice between having an outage or living with the problem until you can have an outage. If you find workflow (Push or Set actions) that try to alter the field then the users will be BLOCKED from using the application (as they expect it to work) after you go from Changed to Locked. 3. Is it safe to assume that our Remedy/BMC applications will NOT have workflow that writes to the Submitter form? Uh... IMHO, that is not a save assumption to make. There were many versions of the OOB's that were not fully Submitter Mode = Locked compliant. Those need checking/testing too. HTH. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitter Mode - Locked ...Brute force?
That is the point I was trying to make from a comment made. that the licenses are not affected if the submitter field is locked or unlocked. It does or I would be buying a ton of licenses. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Carey Matthew Black wrote: Rocky, Hum... I am not sure where some of your response came from... I am guessing that you do understand the details, but just to make sure we (all on arslist) are all on the same page The ability to set the submitter field on create is not altered based on the Submitter Mode value(Changeable or Locked). The user and workflow are able to alter the value up and to the point that it is first saved to the DB. [So all the way through Submit filters, but not in After Submit Active Links.] After that point however if Submitter Mode =Locked then an AR Server will not let the user or the ARS workflow MODIFY the value. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer
Finally. One I have not heard of. Wintendo :-P *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jarl Grøneng wrote: Agree, I use Mac just because I does not want to hassle around with wintendo :-) Its enough the have it installed on my work-laptop -- Jarl On 6/15/07, Guillaume Rheault [EMAIL PROTECTED] wrote: ** 3 Macs made it to the list, and Macs are definitely geared towards consumers, so how do you explain that? Mac OS X definitely has all the bells and whistles that a consumer OS like Windows has. I would say Macs are geared towards consumers even more than Windows. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, June 15, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer Much of the bloat you're referring to, Pat, is a result of Microsoft's attempts to make an operating system that the average consumer wants. The average consumer wants 3-D user interfaces, high-definition graphics and icons, windows that shrink and grow…blah blah blah. It's a bunch of eye candy designed to wow the consumer. It's called making something the customer will buy. Starbucks sells coffee because consumers want it. If consumers suddenly wanted lemonade, bet your bottom dollar Starbucks would trade in the espresso makers for lemon squeezers. The solution? Don't run server apps on Vista. Run them on Windows 2003 Server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, June 15, 2007 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** you guys are funny.. Ever heard of Bloat code.. M$ Defined the term.. I would love to hear the justification on how I am going to make a system run faster, by creating more code to run it. Everyone knows M$ is so big it could take a bath in itself and not know it. Unix is small, configurable, and runs on small pieces of code. (FAST). M$ runs like a 30K pound hog ! Just use common sense folks.. Solaris run with with less that 50Meg of OS ram. Vista uses only 2Gig.. LOL On 6/15/07, Heider, Stephen [EMAIL PROTECTED] wrote: ** Do you think they make a notebook version of those supercomputer? ITSM 7 requires a lot of resources. :) Stephen From: Action Request System discussion list(ARSList) [mailto:mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Friday, June 15, 2007 12:24 PM To: mailto:arslist@ARSLIST.ORG Subject: OT: Linux Rules TOP 500 Supercomputers - Not a single Window$ supercomputer ** All, This is not directly related to the Remedy world, but since sometimes listers ask what questions about Windows vs. Linux/UNIX, I thought this post is then appropriate. Linux and UNIX are the undisputed champions in the supercomputer world. There is not a single Windows supercomputer that made it in top 500 supercomputers list The top 500 supercomputers by OS family: http://www.top500.org/stats/28/osfam/ The top 500 supercomputers by OS: http://www.top500.org/stats/28/os/ This definitely must be a big embarrassment for Microsoft, that not a single Window$ box made it to the top 500! Guillaume __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
I agree, panacea workflow studios has worked out great for us. for migration for forms, workflow and data. plus all of the extra stuff it does. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Anderson, Douglas W. wrote: ** Hi Dave, I find the Panacea software to be very useful for a wide variety of functions, you can check it out at www.pws-europe.com Their support has always been excellent as well. I have no financial interest in the company, though my employer is a customer. Welcome back to the wondrous/curious world of ARS! Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Tue, 12 Jun 2007 00:20:51 -0500 From:Dave Headley [EMAIL PROTECTED] Subject: Workflow Explorer Hi All,It's been a while since I was on the ARSList - jobs change and focusses shift. My latest move has brought me back into the Remedy world and I'm looking at how other people explore their home grown and Remedy's packaged application code. The master AR Suite used to provide a good set of documentation but I was wondering if anyone can tell me of new code explorer software that is out at the moment. I'm using version 7 and want to be able to search through the workflow to browse for dependencies between workflow objects so that anything I add doesn't conflict with other workflow. Incident Management is a whole lot more complicated than Help Desk used to be and I'm finding it difficult to follow all of the links around the application so am looking to see if there are any helper applications. Thanks in advance Dave Headley. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Cache works for me, I can recache the whole server or do an incremental cache, so only what has changed gets re cached. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jarl Grøneng wrote: The drawback with panacea is that it does not cache information You need to load everything each time you access a form. -- Jarl On 6/12/07, Rocky Rockwell [EMAIL PROTECTED] wrote: I agree, panacea workflow studios has worked out great for us. for migration for forms, workflow and data. plus all of the extra stuff it does. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Anderson, Douglas W. wrote: ** Hi Dave, I find the Panacea software to be very useful for a wide variety of functions, you can check it out at www.pws-europe.com Their support has always been excellent as well. I have no financial interest in the company, though my employer is a customer. Welcome back to the wondrous/curious world of ARS! Peace, Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Tue, 12 Jun 2007 00:20:51 -0500 From:Dave Headley [EMAIL PROTECTED] Subject: Workflow Explorer Hi All,It's been a while since I was on the ARSList - jobs change and focusses shift. My latest move has brought me back into the Remedy world and I'm looking at how other people explore their home grown and Remedy's packaged application code. The master AR Suite used to provide a good set of documentation but I was wondering if anyone can tell me of new code explorer software that is out at the moment. I'm using version 7 and want to be able to search through the workflow to browse for dependencies between workflow objects so that anything I add doesn't conflict with other workflow. Incident Management is a whole lot more complicated than Help Desk used to be and I'm finding it difficult to follow all of the links around the application so am looking to see if there are any helper applications. Thanks in advance Dave Headley. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Hoover Text
If you have text in any field that is larger then what is visible will do the same thing (ie:a field that hold 50 characters , but only displays 30 character). Do not click in the field just hover over it. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Rick Cook wrote: ** Actually, Chris, ARS 7 does have some hover capability. Hover over a character field with an extension box and more data that will fit in the display window, and see what happens. I don't know how to replicate it at will, but there must be a way. *Rick* *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Chris Woyton *Sent:* Saturday, June 09, 2007 8:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hoover Text ** There's no On Hover event to trigger anything like that, I'm afraid, on the WUT. As Tim pointed out, it's available on the Mid-Tier since browsers support OnMouseOver events. It could be done On Focus, however, for the WUT so that may be an option depending on your requirement. -Chris Woyton -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of *Timothy Powell *Sent:* Friday, June 08, 2007 11:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hoover Text ** That ishappens automatically without any other action on the dev side. tp *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Timothy Powell *Sent:* Friday, June 08, 2007 2:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hoover Text ** As I recall, it can only happen in Mid-Tier and if the user has a User Preference defined with an Accessible Mode of Screen Magnifier/Low Vision. Tim *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Heider, Stephen *Sent:* Friday, June 08, 2007 2:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hoover Text ** In Mid Tier? Yes Search the List for tooltips, or click here http://www.nabble.com/forum/Search.jtp?forum=716local=yquery=tooltips http://www.nabble.com/forum/Search.jtp?forum=716local=yquery=tooltips Stephen *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Bowen, Marc *Sent:* Friday, June 08, 2007 2:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Hoover Text ** Does anyone know if it is possible within ARS to show text when the mouse “hoovers” over a field? ARS 7.01 Solaris 5.10 Oracle 10 Thanks in advance /Marc Bowen/ /Remedy Skilled Professional/ /[EMAIL PROTECTED]/ *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Remedy Developer Telecommuting Experiences
I am a full time telecommuter. I come into the office when asked (7hr drive), but I have everything I need to work from home. The only this I wish for is faster network speed, although I do have 7.0/768 connection. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Warren Baltimore wrote: ** Norm, I telecommute 2 days a week. I work from home every Tuesday and Thursday. It's quite nice! My only complaint is that my laptop has no where near the same capability as my desktop (small screen etc). But that can be worked around. The most important thing to remember is to have a work plan. Make sure that all of the things that you need are at home! You also have to be sure to make yourself available for meetings etc. On 5/30/07, *Kaiser Norm E CIV USAF 96 CS/SCCE* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** All: I was curious if anyone has ever worked a Remedy job that was telecommute? How many such opportunities exist? Are they numerous or rare? Thanks, Norm __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
arserverd issues
Folks, we have an issue arserverd on our product ARS7.0.1 server. We are on solaris 9, ARS 7.0.1 and oracle 10g. We are seeing the arserverd process die and restart many times during the day/night/weekday/weekend. Has anyone experienced this issue in 7.0.1 and what did you find for a solution. Also, we are using unicode -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Unicode on ARS7 and Oracle 10g
Folks, I have a problem and need to ask some questions. We are trying to upgrade to Unicode ARS 7.0.1 on Solaris 9 and Oracle 10g, from Non-Unicode ARS 5.1.2, Solaris 8 and Oracle 9i. We are currently migrating from ARS 5.1.2 and Oracle 91 that is currently taking about 30gb of of database space. Our Unicode ARS 7.0.1 and Oracle 10g database is currently at 75gb and we are not done. Has anyone seen a 3 fold increase in database resources when using Unicode ARS 7.0.1 and Oracle 10g? This is causing us and management many concerns. I await enlightenment to what I have missed. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Boolean Logic
The $GROUPS$ is going to be the groups the current logged in user has. If you were to fire an active on a form and in the message box put $GROUPS$ in it will show the groups you are assigned. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Grooms, Frederick W wrote: ** Neel, $GROUPS$ = The list of groups (in name format) that the user executing the workflow is in. This will not search the whole database. It is the same as what you see in the Group List when you look at a User record for a user. Fred *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *SUBSCRIBE arslist Neel *Sent:* Wednesday, April 25, 2007 12:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Boolean Logic ** Hello Michael, You got me a bit confused here as “($GROUPS$ LIKE %System POC% )” is a part of a qualification. I believe that LIKE keyword will search the whole database and I think it will find at least one record where $GROUPS$ is %System POC% AND the ‘Dialog_Prev_Status’ is one of those 3. May be you need to narrow-down to a record level somehow to avoid having to scan the whole table. I would put a pre-condition like have another field on the form and (let’s say temp_group) set temp_group = “YES” if (($GROUPS$ LIKE %System POC% ) OR ($GROUPS$ LIKE %Reshipment% ) OR ($GROUPS$ LIKE %Quality Assurance% )) otherwise set it to “NO” And then re-write your original qual as (( 'Dialog_Prev_Status' = Closed ) OR ( 'Dialog_Prev_Status' = Helpdesk Working ) OR ( 'Dialog_Prev_Status' = Pending Vendor )) AND (temp_group = “YES”) I hope this helps. Best regards, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values:Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of* McManus Michael A SrA HQ 754 ELSG/DOO *Sent:* Wednesday, April 25, 2007 9:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Boolean Logic Version 5.1.2 SQL 2K I’m having problems with a run if condition that isn’t allowing our System POC’s to send emails. Here’s the condition. (( 'Dialog_Prev_Status' = Closed ) OR ( 'Dialog_Prev_Status' = Helpdesk Working ) OR ( 'Dialog_Prev_Status' = Pending Vendor )) AND (($GROUPS$ LIKE %System POC% ) OR ($GROUPS$ LIKE %Reshipment% ) OR ($GROUPS$ LIKE %Quality Assurance% )) If it evaluates to true, a message pops up that tells the user they don’t have permission to update a ticket that had a previous status of: $Dialog_Prev_Status$ The problem is, this always evaluates to true if $GROUPS$ = “System POC” regardless of the value of Dialog_Prev_Status. I unhid Dialog_Prev_Status to make sure, and I had a ticket where Dialog_Prev_Status = “Sys POC Working” and it still evaluated to true and didn’t allow the System POC to update the ticket. I’m sure it’s something boneheaded that I’m missing but I can’t wrap my head around it. Michael A. McManus, SrA, USAF Remedy Developer HQ 754 ELSG/DOOH DSN: 596-6478/Comm: 334-416-6478 This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Auto login in the WEB - possible?
You can create a shortcut or link that will contain the username and password on the URL. http://Remedy_Server/arsys/servlet/ViewFormServlet?form=Your_Formserver=Remedy_Serverusername=Customer_Usernamepwd=Customer_Password Alexander G. Zinoviev wrote: Hello, Our customer wants to have an ability to log in into help desk (in the WEB) without filling login and password every time. Does somebody have an idea how to implement web-autologin function? Login should be provided only first time http://helpdesk page visiting. I tried IE ability of automatic field filling (it was available in KB area), but it doesn't work and require login filling. Kind regards, Alexander ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Auto-login-in-the-WEB---possible--tf3638589.html#a10161406 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Execute active link or filter of specific time of the day
Thanks for all the replies... It's working now for time between 6pm - 6am the next day... I have another challenge if you guys could help me out again... I need to add the weekends on that qualification... I need to execute it if it's between 6pm - 6am the next day on Mon-Fri and from 12am - 11:59pm on the weekends... Thanks again for the help... Siti Hawa Bee SHAIK FARID wrote: Hi Rocky, It's better to create a filter for this. Execute on Submit or Modify Run If 'Create Date'=($DATE$+(60*60*18)) AND 'Create Date'=($DATE$+(60*60*30))) Set Field ** set whatever field you want. Good Luck -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky - Sent: Wednesday, April 04, 2007 02:05 To: arslist@ARSLIST.ORG Subject: Execute active link or filter of specific time of the day Can anyone help me create an active link or filter to execute after 6pm... Basically I have hidden check box that needs to be set as checked if the arrival time is between 6pm - 6am the next day. -- View this message in context: http://www.nabble.com/Execute-active-link-or-filter-of-specific-time-of-the- day-tf3520071.html#a9821541 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Execute-active-link-or-filter-of-specific-time-of-the-day-tf3521351.html#a9859893 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Execute active link or filter of specific time of the day
Can anyone help me create an active link or filter to execute after 6pm... Basically I have hidden check box that needs to be set as checked if the arrival time is between 6pm - 6am the next day. -- View this message in context: http://www.nabble.com/Execute-active-link-or-filter-of-specific-time-of-the-day-tf3520071.html#a9821541 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OLE Automation to open a Word document
How do you setup dde.ini so it can set the fields you want from remedy and put it on the exact field on the word document or template? Is it also possible to just pull just the value of the field without the field name from remedy? Rindel, Jon wrote: Hi Terri Try doing this via dde.ini, we used to use this to populate a pre printed customer invoice once a customer booked PC's into our repair centre. Regards Jon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: 16 March 2007 04:38 PM To: arslist@ARSLIST.ORG Subject: OLE Automation to open a Word document My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone have documentation that they would like to share about how to do this? Remedy website KB wasn't much help. Any help is appreciated. ARS 6.3 patch 20 ITSM 5.6 AIX 5.3 SQL - Oracle 9.2 Thanks, Terri __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/OLE-Automation-to-open-a-Word-document-tf3415002.html#a9555678 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
user tool printer icon
Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: user tool printer icon
Thanks for the replay, No matter what my customer do (landscape or portrait on 5.1.2 p1489), what come out is to small to read and it is in the top left corner. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Shellman, David wrote: Rocky, We have some folks that use it here. From what I see it sizes the image of the form to fit the page. Some times rotating the print to landscape makes the the output readable. If focus is to the results list instead of the record, then the results list is printed. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 16 11:37:35 2007 Subject: user tool printer icon Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Freeing licenses
You could be right, but I did not think the user tool released the license either, not for one hour. It has been a while since I tested it. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Axton wrote: Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell [EMAIL PROTECTED] wrote: The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 7.01 Custom Login Pages
We do not have custom login pages for our different apps, we use to. We basically customized the remedy/bmc login with our banner and have a js file we include that contains different info we show depending on what is selected in our home page. So if some select app xyz it takes them to the login page and shows xyx information. If they select abc from out home page it takes them to the login page and show the info for abc. That way everything has a sort of standard look and feel and operation. It may not be perfect, but it works for us *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jack Samson wrote: All, Is it possible to have a custom login page for every Mid-Tier application using Mid-Tier 7.01? I have added the custom login to the application and the application is always going to the shared/login.jsp. Thanks! Jackson _ Find a local pizza place, movie theater, and more�.then map the best route! http://maps.live.com/?icid=hmtag1FORM=MGAC01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier 7.01 Custom Login Pages
You should able to put a new login.jsp almost any where that is accessible to the web. also, you would need to include one or two others (ie: login_common.jsp) that the login.jsp needs. Or change modify the login.jsp so knows where the other include files are. There is some thing in the doc about custom urls that you can role your own and just have one or 2 lines that takes the login and password and adds it to a direct url. I do not remember what the remedy doc is that documents this. I can find it if you want. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jack Samson wrote: So can you even have a custom login page for each application now? I saved the login.jsp to the Suported Files tab. The system always uses the /shared/login.jsp. Is their a trick to to this? Thanks From: Rocky Rockwell [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier 7.01 Custom Login Pages Date: Tue, 13 Mar 2007 09:52:28 -0500 We do not have custom login pages for our different apps, we use to. We basically customized the remedy/bmc login with our banner and have a js file we include that contains different info we show depending on what is selected in our home page. So if some select app xyz it takes them to the login page and shows xyx information. If they select abc from out home page it takes them to the login page and show the info for abc. That way everything has a sort of standard look and feel and operation. It may not be perfect, but it works for us *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Jack Samson wrote: All, Is it possible to have a custom login page for every Mid-Tier application using Mid-Tier 7.01? I have added the custom login to the application and the application is always going to the shared/login.jsp. Thanks! Jackson _ Find a local pizza place, movie theater, and more�.then map the best route! http://maps.live.com/?icid=hmtag1FORM=MGAC01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ With tax season right around the corner, make sure to follow these few simple tips. http://articles.moneycentral.msn.com/Taxes/PreparationTips/PreparationTips.aspx?icid=HMFebtagline ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Freeing licenses
The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Howto add fields from dev to prod
Or do the same except click on edit copy on the source form and then click on the target and click on edit paste. That way you keep the field IDs *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Misi Mladoniczky wrote: Hi Dorayaki, The easiest way would be to login to both servers at the same time with the same admin tool. 1. Then select the three fields 2. Do a ctrl-c (copy) 3. Open the form in the target server 4. Do a ctrl-v (paste) 5. Move the fields to the correct position Best Regards - Misi, RRR AB, http://www.rrr.se Hi to all. I need to migrate only one tabs with 3 fields from my principal developper form to production environment(ARS 6.3) . How I can to migrate only any fews fields and not all the form? I dont have Migrator. I need to create one def file ? How? Thanks in advanced. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.3 DST patch 20 audit trail
Question, What browser and what jre for the browser *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Opela, Gary L Contr OC-ALC/ITMA wrote: Hey, I'm getting this same issue. Ours is a custom form, and if I have a Time field, then it is getting stamped 1 hr less than a Date/Time field. I have posted a more elaborate post under the subject of DST Test Results on March 11th 8:00AM thread. I've not yet been able to find anything. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Isselbacher Sent: Sunday, March 11, 2007 8:52 AM To: arslist@ARSLIST.ORG Subject: ARS 6.3 DST patch 20 audit trail Well I thought everything looked OK untill I looked at the audit trail. Create times are correct on Issues (customer support and Quality modules, but the audit trail time stamp is 1 hour different from create time. As well as Defects created from a CS Issue show incorrect create time. Any suggestions? ARS 6.3 patch 20 MS DST patch applied to server and desktop PC. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Supported Products
I would vote for it if it is not to much trouble for you. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Axton wrote: If there is sufficient interest, I will set it up. The software is free. Aside from periodic patches and the initial setup (backups, configuration, etc), the maintenance is negligable. Plus, it would complement the Trac/SVN apps I have set up. Speaking of, if anyone wants to start a Remedy related development project (c, java, def, etc), I am open to hosting an svn repository, Trac interface, and maybe a bugzilla app (have to see if there is more interest). The data is backed up up across country nightly, then to tape, which is stored at a secure site. 20 days worth of backups are retained on immediate storage and 20 months worth on tape (at least until the storage needs to be upgraded). The only requirement to use the site is: the software has to be available under an OSI approved license. If interested email me. Axton http://arswiki.org On 3/9/07, Watson, Benjamin A. [EMAIL PROTECTED] wrote: Axton, Wanna stand up a Bugzilla portal off of your ARSWiki? I'd be glad to submit a list of RKM related bugs that I've uncovered and fixed. Ben From: [EMAIL PROTECTED] on behalf of Carey Matthew Black Sent: Fri 3/9/2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Supported Products Roy, It has been my experience (not only of late, but for several years) that the mantra of support is send us your logs and use the latest patch. The amount of support that they provide for anything except the most current patch of the day is to answer questions with statements like: That might be fixed in a later patch. Have you tried patch x yet? OR What version of the software are you using? (For the Nth time for the same support issue.) OR ( And this one is my favorite) No that is not a bug. Yes the documentation says that, but the actual design is not that. The bug is in the documentation. ( And they even say that when the functionality _changed_ between Major versions and the docs still reflect the old versions behaviour. ) I am beginning to think that the community could benefit from using a Bugzilla (or some other such bug tracking tool) that the whole community could map to BMC bugs and publish to the whole community. Sure it would be more work for us, but we might actually be able to group evaluate a patch instead of having to suffer individually through the same issues over and over again. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/9/07, Ashcraft, Roy W. [EMAIL PROTECTED] wrote: ** I opened a ticket with BMC yesterday over a problem we are having with Mid-Tier 7.00.00 patch 2. The immediate response, which was expected, was to update to version 7.00.01 patch 1. I responded explaining the business reasons why that is not feasible for our situation. I very quickly received a response indicating that in order for them to escalate this to engineering we would have to upgrade to the latest patch. Is BMC only supported the current patch release now and forswearing all support for past products, no matter how recent? Roy Ashcraft Systems Analyst SAIC [EMAIL PROTECTED] (402) 293-5218 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: [9295] Change field id on a form
I tried that and I got an error message when I type in the new FID 112 Cannot change field to this ID because datatype is wrong * for this core or reserved ID Joe DeSouza wrote: Have you tried using the utility archgid? I've used it successfully - but to be honest have never tried converting a non-reserved field to a reserved field using this utility. The basic use of this utility is that you change the underlying database ID of a field and this utility searches all related workflow, table fields, menus, active links, filters, etc that reference this field and reflects the change you have made with those related objects too.. Joe - Original Message From: Rocky - [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, March 5, 2007 11:10:28 AM Subject: Change field id on a form Is there a way to change a filed id number on the form. I have a assignee group field that I want to change the field id number to 112. Is that possible? Need Mail bonding? Go to the Yahoo! Mail QA for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=listsid=396546091 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9337549 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Change field id on a form
Is there a way to change a filed id number on the form. I have a assignee group field that I want to change the field id number to 112. Is that possible? -- View this message in context: http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9314443 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: [9295] Change field id on a form
How can I make the FID112 return the text group name instead of the group ID... The workflow is working the way I wanted.. thanks to you... but I have a message that pops up once the ticket is assigned to a group but instead of saying the ticket is assigned to Name of the Group is shows the group ID instead Mike White wrote: If you need to re-use the same field name, you may want to rename the current field first. I'd check all workflow references, including Table Field columns names, and any Views). Add your new Field ID 112. Assuming that you used valid Group Names in your former/old field, you can run an Escalation to populate the new field. Then go through all workflow, changing reference to new field (be careful - FID 112 may return Group ID, not the clear-text Group Name). Once your workflow's corrected, you should be able to safely delete the old field. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Is there a way to change a filed id number on the form. I have a assignee group field that I want to change the field id number to 112. Is that possible? -- View this message in context: http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9314443 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Change-field-id-on-a-form-tf3349760.html#a9317911 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unicode and Kanji on the web.- I am bummed
Yep did that. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Bezhenar, Dmitry wrote: Have you set up Db-character-set: UTF-8 parameter in the ar.conf file? Kind Regards / C уважением Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Friday, March 02, 2007 5:45 AM To: arslist@ARSLIST.ORG Subject: Unicode and Kanji on the web.- I am bummed Hi guru folks I am in a dilemma, I am trying to mid-tier 7.0.1 to work with Kanji and I am failing miserably. I have mid-tier on solaris 9, weblogic 8.1.sp3 web server and mid-tier 7.0.1, Oracle 10g has been configured for utf-8 User testing has a user preference setting of Japan for locale and the mid-tier is set to use user preference going to the correct system ARS is 7.0.1 configured for utf-8, all of the variables for both oracle and ARS are set up correctly as far as I can tell. Yet is still come up with ?? in the description field were they are using IE6 on a Japan PC. Anyone have any ideas as to what I have missed/overlooked/forgotten/etc. This should not be rocket science, but maybe it is. any and all help is /*extremely*//* welcome*/! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Unicode and Kanji on the web.- I am bummed
Hi guru folks I am in a dilemma, I am trying to mid-tier 7.0.1 to work with Kanji and I am failing miserably. I have mid-tier on solaris 9, weblogic 8.1.sp3 web server and mid-tier 7.0.1, Oracle 10g has been configured for utf-8 User testing has a user preference setting of Japan for locale and the mid-tier is set to use user preference going to the correct system ARS is 7.0.1 configured for utf-8, all of the variables for both oracle and ARS are set up correctly as far as I can tell. Yet is still come up with ?? in the description field were they are using IE6 on a Japan PC. Anyone have any ideas as to what I have missed/overlooked/forgotten/etc. This should not be rocket science, but maybe it is. any and all help is /*extremely*//* welcome*/! -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
mid-tier 5.1.2 and jre
Folks, Anybody had any luck in get java jre 1.4.2_11 or 12 or 13 or any version that is DST compliant to run on IE6sp2 and mid-tier 5.1.2? We are having issue in our environment mid-tier 5.1.2 Web server is weblogic 8.1sp3 solaris 9 w/DST patches -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
javascript to make login upper case.
Folks, I could have sworn that I saw something in the list to change the lower case login id upper case for the mid-tier. Now I cannot find it. I even looked in the arslist archives and could not find it. Could someone send this again, I need to do basically the same thing except make it lower case. Thanks in advance -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: WINDOW SIZE on WEB
If you need to resize and setting the window size in the admin tool will not do it, Create and Active Link the fires on window open. The action should be a run process with with this command. (I set mine to 1000,700), but it up to you javascript:window.resizeTo (width,hight); And if you need to set the position: (zero,zero means top left of the screen javascript:window.moveTo(0,0); *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Batwe, Saurabh [NCSUS Non-JJ] wrote: ** Hi All, I need information regarding 1. How can I control the window size on remedy web. 2. On which window locatin the screen should open I’m running the application on Midtier 6.3 patch 19, ARserver 6.3 Patch-19. Thanks Saurabh __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
