Thanks for all the replies.
It looks like i need to have a read up and understand about the web services
element of Remedy and what it can do for me as we dont currently use it.
I have previously done a similar integration but between another Remedy
solution not Maximo, based around XML
Hi David,
In case I want to install midtier on Linux (32 bit) I start the installer as
suggested by you but does not take me to a level where I can uncheck all other
and maintain Midtier.
I have a limitation in adding so I will send you those by other mail.
Best Regards,
Uday Joshi
Hi Uday,
You may have missed my follow-up E-mail on this.
32-bit Linux OS are not supported in AR System 7.5.00 - even for the 32-bit
Mid-Tier. The installer itself is not 64-bit, but it checks to make sure you're
on a 64-bit Linux OS. This is documented in the compatibility matrix:
AR
Hi Listers,
I've been assigned a task of developing a load balanced environment for
our remedy infrastructure. It has become a headache now since I am stuck
with few things.
Here's bit of description of the architecture.
We have planned for having two sites A and B, A will be Primary and B
Ankur,
A good starting point would be the white paper on using a Load
Balancer within an AR System environment:
06-Sep-2007 Using a Hardware Load Balancer with AR System
7.1.00 PDF http://www.bmc.com/supportu/documents/40/92/84092/84092.pdf
Thanks,
-David J. Easter
Sr.
Thank you both for the replies. Good call on the db trigger Fred. Gotta roll
this out quickly so I'm just going with an escalation. Thank you again!
Regards
YHK
On Wed, Jan 21, 2009 at 5:33 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Or have the database trigger a call to an
Hi Listers,
I have a simple ARS Form. I want to enable users to run a search, then
selected / highlight a few rows in the results pane and click a button
to run a Crystal Report. The question is how to figure out which rows
are highlighted or selected? I need to know this to build on-the-fly
the
SHARE:Application Properties form should have this info.
Anne Ramey
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
From: Action Request System discussion
Hi everyone. Here's the issue.
In our Change process, we have business users (end users with read
license) who need to approve a change request.
They should be able to go into the Approval Central and approve the
request when they view the change and it displays the
CHG:ChangeAPDetailSignature
If we are also using the service request module how do I ensure this field is
getting populated as well when requests channel from this medium?
Thanks
Steve
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
In order to approve a change you will need to have a fixed or floating
license. Read licenses only let you submit and modify only the
entries that you have submitted. I do not think that this applies
here.
From the documentation:
Within their assigned permissions, users with Read licenses can
That's generally true, James - but there is special code within AR System and
ITSM that mitigates that requirement when using an ITSM out-of-the-box
application. ITSM users do not need a write license to use approval server - a
business benefit of using the BMC ITSM suite. However, your
David,
Our forms are out of the box as well as the workflow.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent:
Steve,
Is there a possibility of setting it to some sort of a default if a null value
is passed at the time of creating that record? I would look at that so that
there is no chance of it being set to null..
Cheers
Joe
From: Steven Iocco
Thanks Joe. Thats actually what I am looking for. TI need to know the workflow
which pushes the summary definition fields or request fields to the Helpdesk
Form when an incident is created to include the new value. In the summary
definition form I will default it.
Steve
Date: Thu, 22
Thanks, Joe. Unfortunately that doesn't change the window list...
On Wed, 21 Jan 2009 15:42:58 -0800, Joe DeSouza joe_rem...@yahoo.com
wrote:
Laurie,
Choose the customer name as the Request Identifier in the Form -
Current
View - Properties.
That should give each window title a distinct
Joe,
Reporting through ITSM 7 mechanism...yes join forms
can be used.
Through ARS's native mechanism, no, because the only
reports that show up when users initiate reporting
from a form (by clicking Report button on the
Browser) is the ones tied to that form (on Report
form). So I can't make a
Hi,
In ITSM 7, I can set autoassignment rules for Assignee
group or Owner group of Incidents. (on CFG:Assignment
form)
However, for Owner Group, there is also a detailed
statement in the User Guide about how the Owner Group
is picked by the system based on what kind of group is
submitting the
Hi:
I created a custom dialog box with buttons Yes and No and set a temp
field as you suggested. The temp field maps to a display-only field on
the parent form on close. AL's set the value on click of Yes or No.
The same AL that opens that dialog box should have a next action
I wasn't
The OOB workflow first checks to see if an assignment rule is in the
CFG:Assignment form (Event=Incident Owner). If not, then it chooses a
default based on the submitter/assigned group rules.
Regards,
Chuck Baldi
On Thu, Jan 22, 2009 at 12:11 PM, Rabi Tripathi ars_l...@yahoo.com wrote:
Hi,
Mark,
Have the active links that perform what you want in a Guide, and call that
guide and do a Table Loop, with the option 'Table Loop Selected Rows Only'
checked.
That should achieve what you want.
Hope that helps..
Cheers
Joe
From: Mark Milke
Steve,
In my opinion, you might have to create a customized Filter.
The reason being if that value is set to something specific, you do not want to
overide that with a default.
So one of the last filters to execute on that form would be to check the
contents of that field and if null set it
Laurie,
Sorry to hear that. I know that option gives the title bar of the window a
dynamic name, but wasn't too sure how it would affect the windows list names.
There is no other option that I am aware of to the best of my knowledge. Maybe
you could write up an RFE giving Remedy your business
Hello Tricia,
I agree I wasn't completely clear.. I apologize..
Lets assume you have a AL called 'TRICIA:OpenWindow01' whose execution order is
lets say 100
The action on that should be Open Window to open the Dialog box. It might also
help to clear the value of the temp field on the parent
Charles,
A review of Incidents on my system supports your
statement.
Did I miss this statement anywhere in the manuals, or
do you know this from experience/code review?
Anyway, thank you.
--- Charles Baldi charles.ba...@gmail.com wrote:
The OOB workflow first checks to see if an
assignment
Hello Listers!
Hope everyone is doing well. I have a Mid-Tier server running on 2003
Enterprise 64bit. I have been asked to install IIS 6 instead of Apache,
which I originally installed and worked great. Per the MT guide and a KM i
found, you are to run both the scripts below. The first script
Hi All,
More sla questions. So I basically went through the docs again and found that
on the 'Configure Service Target Data Source' for Helpdesk, under the
MSP/Business Time tab you can put in a Field Containing Entity.
I basically created a field and I add the Entity on the Incident. Now I
Suffice it to say that we had to create a separate Ownership rule to match
every generic assignment rule that was based on the customer location. We have
over 25 distributed support groups, each one of which supports a distinct
grouping of users in the global customer company according to
Hi: I am trying to create and run java applications from a server where
Remedy is not installed. Scripts that run on perfectly fine on the
remedy server donot seem to run on a server where remedy is not
installed. I have copied all the jar files to $JAVA_HOME/lib directory.
I can compile the
Hi Listers
So I'm wondering if there's some hidden trick to looking up defects. I
have a problem with our production mid tier and BMC support told me
it's fixed by Patch 10 and they gave me the defect id. I look at patch
10 and the defect id is listed as being fixed there but it deals with
Just opened. Let me know who might be interested. It hit 40 Degrees
today! About time!
Remedy Architect
Call me if you are interested and available... this position can go many
ways. Straight Contract or Contract to Hire with a Conversion Salary of
100 to 120K.
Responsibilities include
I think this may be because that you might be having two jar files having the
same classes being initiated in the same java instance.
You will need to find out which jar file contains these classes that throw the
exception below and remove them and place them at a common location so it is
Hi List,
We have a Mac user who, upon visiting a link to an entry in a form via web
browser, gets presented with a blank page. The same link will load without
problem on Windows machines, but it seems that it won't load on a Mac. We've
tried Safari and Firefox on a Mac in the office with the
Rabi,
The ITSM 7.x Configuration Guide focuses on the support group assignment, so
not much help until you notice the Assignment Events table where it
explains the Incident Owner event. Then it is trial and error but not to
bad.
Regards,
Chuck Baldi
On Thu, Jan 22, 2009 at 1:21 PM, Rabi
Sorry for the silly question, but did you rebuild your Data Source after you
added the field to HPD:Help Desk?
Chuck
On Thu, Jan 22, 2009 at 1:51 PM, Timothy Rondeau
timothy.rond...@phaseforward.com wrote:
Hi All,
More sla questions. So I basically went through the docs again and found
We saw this a lot a couple of years ago when testing 7.0.x ... one of the
reasons we waited for 7.1. Since even 7.1 did not properly support Firefox and
Safari on Macs until 7.1.00.002, I'm guessing that you need to be on a higher
patch level of 7.0.01 on your mid-tier than 003 in order to see
Hello,
I am having a bit of an issue. I have two datasets A and B. I use the
Reconciliation Engine to merge attributes of these two to C. This works
fine. However when i try to Reconcile C to the Gold Dataset it doesn't work
as C already has a Reconciliation ID. Is there any way around this?
It should still work if you have written the job properly. If you need to you
can do a modify all on the Base Element form and set the
ReconcilliationIdentity to zero.
-Original Message-
From: Heanai seanhea...@hotmail.com
To: arslist@ARSLIST.ORG
Sent: Thu, 22 Jan 2009 2:38 pm
Subject:
We are using a Cisco loadbalancer in front of our three application servers
and we are trying to configure it with a script to determine some ok
application response. We were considering writing an API script to login and
return some message. Has anyone done this or have any better easier
Do you also have these people set up with a change permission - Change
Submitter Read license or ?? If Not, that might be the problem.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent:
Listers ~ my users have asked to have automated assignments enabled at
the individual level. However, different assignment groups want
different processes (some want number, others want round-robin). We are
currently running single-tenancy, have automated assignments at the
group level and have
Mike,
Load balancing softwares usually communicate with the port the application is
using and if that port offers no response, it knows the service is down. So you
do not really need to write any script. It should be availabe in the LB
interface.
I haven't had a look at the Cisco interface,
Matt,
Our XtremeAIR interface to ESS supports any browser, is hardware independent
and
resides on the user's desktop (no url's to remember and NO MID TIER
required).
Have you taken a look at what we offer?
_
In case you are interested:
Download Installation Instructions
Yes.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Thursday, January 22, 2009 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any one use 'Configure Service Target Data Source' for SLA's
Helpdesk
Hi Laurie,
In the User tool, if you search for the form Assignment Engine
Administration, this is where you can set it all up. Also, the pdf,
Configuration, is a good place to see how to set it up.
Greg Donalson
Schlumberger
Desk - 713-513-2331
Cell - 281-515-6538
_
From: Action
Poll your customers to see if there is one solution that stands out
above the rest, implement it, and tell the others that it's a Best
Practice solution. :P
Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
LOL. Actually already tried that several months ago -- they weren't
going
for it!!
On Thu, 22 Jan 2009 14:36:11 -0600, Darrell Reading
darrell.reading...@wal-
MART.COM wrote:
Poll your customers to see if there is one solution that stands out
above the rest, implement it, and tell the others
EXACTLY what I was looking for (gave up after looking through some other
pdf's)! Thank you for pointing me in the right direction, Greg!
On Thu, 22 Jan 2009 14:30:15 -0600, Greg Donalson
cdonal...@houston.oilfield.slb.com wrote:
Hi Laurie,
In the User tool, if you search for the form
Actually, Sri has it right. The CMDB console is not really an appropriate
place to be working with CIs in general except for under special circumstances.
In general, you should have users creating and updating CIs using the Asset
Management forms - it's a much better front end and can be
Why are you merging A and B into C and then C into Gold rather than merging A
and B (and perhaps C depending on whether it has any of its own data) directly
into Gold? Which version of the CMDB are you using? If you're on version 2 or
higher, it keeps track of which dataset each attribute
This is caused by not having the native libraries on your path. When the
JVM can't find native libraries you get java.lang.UnsatisfiedLinkError.
Make sure that the following DLL's are in your $PATH if you are using
windows:
cid:part1.05080203.07080703@bmc.comarapi71.dll
arjni71.dll
Matt,
I've experienced the same problem. Typically with Firefox and not Safari. I do
not have a good answer as on how to resolve the issue but I have had limited
success by cleaning up the form (removing the old Web type views, removing
unnecessary views) with very limited success.
One other
Hi List,
As per a BMC supplied white paper document to reclaim space, we moved
LOBs from Out of Row to In Row which we gained space about 19GB out
of 32GB in ARSystem tablespace.
After initial testings, the following results were observed
Table Name
LOB Name
Operation
Initial
Duy,
I remember our Oracle DBA saying something about running a job that
actually releases the data.
So even if you delete rows, the space isn't freed up until some job is
run.
Obviously this isn't a solution but hopefully it points you in the right
direction.
Tauf Chowdhury
Analyst,
When you say it doesn't work what exactly is happening, or not happening?
If you are trying to merge a CI from C to golden where they have different
recon ids then that will never work.
It should still work if you have written the job properly. If you need to
you can do a modify all on the
BMC best practice is to merge multiple CI sources into a staging dataset
before merging into production.
This allows you to keep the recon rules creating the best-of-the-best
imported data separate from the business recon rules you use to update
your golden dataset.
It also makes it easier to
From what I recall from training, that was a best practice before CMDB 2.
They recommended NOT doing that in CMDB 2 training for performance reasons.
Otherwise, I'm not sure I see a point in creating separate rules for determine
the best-of-the-best and then having another set of rules for
Yaa C already has a Recon ID after the record was created from A and B. You
said in another post that BMC recommended this as a Best Practise, how would
they have intended this to work then?
Thanks,
Sean
P Romain ARSlist wrote:
When you say it doesn't work what exactly is happening, or not
Sorry i didnt answer your question fully. What is happening is that instead
of updating the record in GOLD it is creating a new record. I never want to
create a new record in Gold, i just want to update whats there, if it doesnt
exist in Gold then i dont want to merge the record. If you said that
The recommended way is use BMC Atrium Integration Engine (AIE) for this
purpose. AIE 7.1 has CSV file adapter and would be the easiest and
scalable way to load data into CMDB. The mappings you would create could
be used for any future transfer. Also AIE could be used to create
relationships
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