Re: Load balancing

Hi Rick :) What is the life test implemented on the Netscaler? If it's "just" the ARS TCP port ping it will not be enough as LJ mentioned and you will have the same problems using the BigIP F5. I was recently at a customer site where the F5 did not detect that the ARS was out due to the "ping"

Re: ARS custom Java authentication guidance

Hi Daniel, The mid-tier part is explained in the doc wiki at this url: https://docs.bmc.com/docs/display/public/ars201401/Integrating+the+mid+tier+into+an+SSO+environment To sum it up, it's kinda like this: -> copy your authenticator jar file (and libs if needed) in "/WEB-INF/lib/" from the mid

Re: Serious flaw in BMC Remedy Licensing

Personaly I don't see why you could not post this on bmc community but ok :) I am no license expert so well, did you contact bmc support or someone from BMC about it? In which version are you? Mobilis in Mobile. > Le 30 oct. 2015 à 18:50, Ryan Nicosia a écrit : > > Didn't think BMC wanted me t

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

Hi Vivek :) You mentioned the installation "failed", can you post the logs asked by Abhijeet, zipped and also the "arerror.log" file, zipped? Best regards. Laurent. On 05 Aug, 2015,at 05:00 PM, vivek garg wrote: ** Hi, Finally after our Network team open all ports, we can connect to Reme

Re: DMT Question

Hi Kevin, Yes you can, pretty easily adding back the "company" column in Excel and adding back the "company" field in the Atrium Integrator jobs, I did a document on the BMC community and an example for one file (location): https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2

Re: Tip message showing in + fields - RESOLVED

Nice ^_^ On 27 May, 2015,at 07:47 PM, Atul Vohra wrote: ** Laurent - Worked for me too THANKS Atul Original Message Subject: Re: Tip message showing in + fields From: "laurent matheo" Date: Wed, May 27, 201

Re: Tip message showing in + fields

ul Vohra wrote: ** Hi Checked LocalizedMessages.js file and that does not control this message as I believe it listed error messages only. FYI spoke to BMC last evening and was told this is hard-coded and can't be changed. Atul Original Message --

Re: Tip message showing in + fields

** Hi Atul :)Try mid-tier side.It shoud be in file "LocalizedMessages.js" in (for me):"/ARSystem/midtier/resources/standard/LocalizedMessages.js"So maybe for you:"/arsys/resources/standard/LocalizedMessages.js"You also have them in the "standard_noopt" folder which is "just" a version with the carr

Re: ARS v9.0 - New Server Object - Associations

And just to add something cool, you can "query" the association using rest apis for example. This way for example with the association between incident and Incident workinfos you can fetch in one rest api call the incidents WITH their related workinfos at the same time... No need for a join i

Re: How to mass update people?

You can modify using UDM (didn't test all spreadsheets though): https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/11/12/nyf-my-oh-myit-does-work-udm-81-and-modification I guess the problem is more deleting existing things. Adding wil

Re: System questions (7.6.04)

Like Fred told it’s possible, I have a customer who did that to create a whole Server Group (copying /bmc/ and /arsystem/ folders from one server and changing some folders and cons files) but the « trick » is that there are quite some server references to alter (ar.conf, armonitor.conf, several

Re: Atrium integrator AROutput detects bogus field length violation?

Happened to me as well importing files (especially with DMT in 7.6.04), but most of the time is was due to database server being in Unicode and importing special characters (like accents) which take 2 bytes to be stored in database for example rather than 1 byte: « Tête » needs 5 bytes in Unicod

Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1

Hi :) Take a look at this :) https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time Mobilis in Mobile. > Le 9 mars 2015 à 21:21, Terri Lockwood a écrit : > > ** > Has anybody else run

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

cussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, February 23, 2015 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008 Btw, are you using the "real" "SQL

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

Btw, are you using the "real" "SQL Server" or the "Express" version? I just realized that you had "express" in your instance name. If it's the Express version it seems you have to setup the 1433 port manually (which is not the case in the "real / full" SQL Server): http://support.webecs.com/kb

Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..

Same here. It worked a week ago or something. Check your email :)  On 21 Feb, 2015,at 10:34 PM, Joe D'Souza wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems

Re: Remedy Architecture & Performance tuning ....

Well documentation gives you the sizing depending on thee number of concurrent users. As for software, you can find the minimum and supported versions in the compatibility matrix: http://www.bmc.com/available/spac.html Mobilis in Mobile. > Le 4 févr. 2015 à 20:23, Basant Soni a écrit : > >

Re: SRM Request Portal

Hope you liked the doc :) Actually if you attended my Wwrug2013 breakout you had more info on some modifications on skinning and identifying srm resources for example skinning the service request list. And if you attended the BMC Engage 2014 one you had more goods like calling active links, jav

Re: Poor Web service peformance on Remedy join forms

Hi :) I guess you could log and compare and check where the time is consumed when using the WS. If API + SQL calls are the same, then it’s « elsewhere ». > Le 6 janv. 2015 à 18:15, Terry Bootsma a écrit : > > ** > For further information: > > Remedy User Tool against the join form: < 1 seco

Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

One way to « gain » time maybe would be to run the installer in « pause » mode. If they know where the installer fails, you could pause it just before (or a bit before), do a snapshot from there and do something like altering a form or whateverŠ https://communities.bmc.com/message/277820 If I reme

Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect

Hi Shawn. It's indeed weird to have now back again JVM 32 bits. Can you give some details on those plugins? I didn't see any requirements in the docs for some plugins to go 32 bits. As for the message, I have an idea, but need to test it.  On 10 Nov, 2014,at 08:15 PM, Jason Miller wrote: *

Re: Set Field If syntax when matching on another form

I guess It might depend on your background too. If you come from php or some other coding language it would actually make more sense to do: $status$='status' Since variables begin by $ and strings by '. And there doing the opposite would actually trigger an error so your brain is "hard-coded" ^_

Re: OT: Engage Early Arrivals?

The French will arrive Saturday near 6PM :) On 10 Oct, 2014,at 11:17 PM, Misi Mladoniczky wrote: Hi, I will get the hotel in few hours. Any other early arrivals that would like some company on Saturday or Sunday? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Reme

Re: ARInside 3.1.2 released

Nice ^_^ Mobilis in Mobile. > Le 1 oct. 2014 à 18:39, Luthgers, John a écrit : > > ** > Hello List, > > ARInside 3.1.2 has been released and this update addresses mostly bugfixes. > Changes are listed here: > http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt > As always you could fin

Re: Login.jsp shows up when CustomizedLogin.jsp gives error

gt; documentation or me?]). > > Jason > > >> On Thu, Aug 28, 2014 at 6:24 PM, laurent matheo wrote: >> ** >> Hi Jason :) >> >> I guess you were thinking about "arsystem.inclusion_goto_urls": >> https://communities.bmc.com/thread

Re: Login.jsp Redirection: Many Thanks: Laurent Matheo

Thanks :) I hope it'll help Mobilis in Mobile. > Le 29 août 2014 à 19:31, "Champagne, Susan" a > écrit : > > ** > I just want to say how impressed I am with the amount of time Laurent put > into showing me and others how to accomplish the task of redirecting to a > login page other than logi

Re: Login.jsp shows up when CustomizedLogin.jsp gives error

Hi Jason :) I guess you were thinking about "arsystem.inclusion_goto_urls": https://communities.bmc.com/thread/95765 But it seems it only works for the logout servlet if you do a customize button and you are using "goto" (?): https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+log

Re: ENGAGE

014 at 4:42 PM, Tauf Chowdhury wrote: ** Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo wrote: ** Yeah I proposed this... Somekind of "genius bar&qu

Re: Using the Web Report Scheduler without ITSM installed

Hi John, I looked at a 8.1 VM with only ARS installed and the Mid-Tier and I can see the "planning" icon, can plan and schedule a web report (using mid-tier). According to the documentation, you kinda can do the same thing using the forms directly: https://docs.bmc.com/docs/display/public/ars

Re: ENGAGE

. Except if they delete one of us in base, that will have an impact on >> the overlay. >> >> >> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury wrote: >>> ** >>> Not if you do it from a hotel room though? I'll pitch in for a suite. We can >>

Re: ENGAGE

interesting stuff. Sent from my iPhone On Jul 28, 2014, at 19:13, laurent matheo wrote: ** You have one page per day. http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-13 http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-14 http://bmc.g2planet.com/bmcengage2014

Re: ENGAGE

Donald... Definitely Donald, we need someone with a temper :D On 29 Jul, 2014,at 01:48 AM, Tauf Chowdhury wrote: ** Maybe we can try to get Goofy or Mickey Mouse to moderate On Mon, Jul 28, 2014 at 7:46 PM, laurent matheo wrote: ** Yep, or a justin.tv (which has a chat

Re: ENGAGE

Yep, or a justin.tv (which has a chat). Could be doable :) On 29 Jul, 2014,at 01:42 AM, Tauf Chowdhury wrote: ** Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. On Mon, Jul 28, 2014 at 7:40 PM, laurent m

Re: ENGAGE

working (by networking I mean drinking) with you guys if you decide to go. On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury wrote: In browsing through the sessions and speakers, the title of unnamed speaker pretty much sums up my assessment of the catalog: Lead Technical Marketin

Re: ENGAGE

s. On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire wrote: ** Just shaking my head… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, July 28, 2014 5:32 PM To:

Re: ENGAGE

to:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, July 28, 2014 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: ENGAGE ** It seems the list is on now: http://bmc.g2planet.com/bmcengage2014/event_agenda On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire" wrote: You are cert

Re: ENGAGE

It seems the list is on now: http://bmc.g2planet.com/bmcengage2014/event_agenda  On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire" wrote: You are certainly trusting Terry! I’ll wait for the agenda and hope they extend the early bird rate. I can see it now… ME: Hi Mr. Director, please

Re: ENGAGE

Well, if I understood correctly, the breakout list should hit the website today, so we'll know today :) On 28 Jul, 2014,at 10:51 PM, Jason Miller wrote: ** I agree that our WWRUG friends are much better at communicating and giving people the information they need to decide, get approvals an

Re: Service Action Example

I guess what he meant is that if you do this this, you have "n" acls it makes "n" trips/calls to the ARS server (internet, then internal network between customer, mid-tier and ARS). ACL1 (web browser) <--internet--> Mid-tier <---> ARS server (set field1) ACL2 (web browser) <--internet--> Mid-tie

Re: OT: Baby Sofia

Congratulations ^_^ Mobilis in Mobile. > Le 31 mai 2014 à 02:19, Tauf Chowdhury a écrit : > > All, > Just wanted to share with you guys that we are proud parents to a baby girl, > Sofia, who was born on "05/25/2014 09:14:00 PM" (ET). She was 6lbs, 6oz and > 19.5" tall. Everyone is doing well.

Re: BMC Support page - b0rked? - Solved

Same here. I had to empty my web cache browser after changing the password though, it was keeping asking me to change the password :)  On 28 May, 2014,at 07:47 PM, Jason Miller wrote: ** The screen was completely b0rked for me too when I tried to change my password about 5 minutes ago. Eve

Re: Modify key is missing in the incoming email -- Email based Change approvals

** Hi :)I saw some weird behavior depending on the email client.When you click on "Approve", do you have something like this in the email:subject: Approuver la demande CRQ0602Email:///#NE PAS MODIFIER LE TEXTE SUIVANT#Action:ModifyServer:WIN-7KQFH6RBFFNLanguage:f

Re: FYI...SQL in Set Fields MUST begin with "SELECT"

Really? When I made a test on 7.6.04 and 8.1 the stored procedure returned a value, though you needed to cast it on some occasions. https://bmccommunities.jive-mobile.com/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F93451 Mobilis in Mobile. > Le 20 févr. 2014 à 21:42, Charlie Lotr

Re: 8.1 upgrade

** There is an interesting thread about this on BMC Community that began the 7th, a "workaround" was found the same day:https://communities.bmc.com/thread/100174Then, well, you should have a look to its latest post where Rawle Gibson explains what went wrong.ARS 8.1.01 is back on EPD (didn't test i

Re: Mid Tier Cache Nirvana?

** Well it's actually already on documentation :Dhttps://docs.bmc.com/docs/display/public/ars81/Cache+Settings+parametersOn 12 Feb, 2014,at 10:11 AM, "laurent matheo" wrote:I guess the help will be updated in the future, BMC didn't explain the "sync in cluster" new o

Re: Mid Tier Cache Nirvana?

** I guess the help will be updated in the future, BMC didn't explain the "sync in cluster" new option as well (it's visible in the screen capture there):https://docs.bmc.com/docs/display/public/ars81/Using+the+sync+cache+optionIt seems that all mid-tier will sync altogether now (?)On 12 Feb, 2014,

Re: How to transport files to a mainframe

** Though the output format for web reports isn't csv / arx, but more xls, pdf...On 19 Dec, 2013,at 06:04 PM, LJ LongWing wrote:**in 8.x you have the ability to setup web reports, and schedule them to go out via emailso not via escalation, but timed none the less.On Thu, Dec 19, 2013 at 9:46 A

Re: Process designer + ars 8.1 sp 2

Interesting… Only the arserver.exe, not the folder « /Arserver/systemforms/" as well? Le 3 déc. 2013 à 09:12, John Bilinski [G2SF] a écrit : > I ran into this issue a month back when Hot-fix patch 002 was released for > the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me d

Re: Process designer + ars 8.1 sp 2

Somehow that¹s too bad since concept is nice. Problem I see is that in order to work it just adds a whole bunch of stuff across a lot of formsŠ Creating sometimes a defect when it was working before (remember the task problem you pointed out)? I mean, the visual tracking is nice. Something customer

Re: OT: ServiceNow

I was working on a proposal for my company, migration from 7.6.04 to 8.x. We showed the whole « migration in multiple steps and data migration » process. Customer told us (I quote, wellŠ quote translated from French): « SNOW presale & tech engineer told us that on their solution an upgrade was clic

Re: This should start a discussion, BMC eliminates multiple postions

** In France we've been hit pretty bad from last December to March. Nearly all projects (new and current upgrades / clean install / devs) have been stopped dead in the water because of the "crisis".It was the same for other companies, I have a colleague who stayed at home for like 3 months doing no

Re: OT - All time great error messages - Just for fun!

I¹m coding a program that checks BMC foundation data and I enforced a unicity on « first name + middle name + last name » and a customer told that « BMC Doesn¹t do that », here was my reply: Yeah but it's so dirty to have that... And then later customers complain people of service desk have a lot

Re: Help button in ITSM 8.1 not working

loaded the offline documentation zip but i dont see a installer in the downloaded zip. I see a localhelp folder inside the docs.My question is how do i make the help button work. Thanks and Regards, Sagar On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo wrote: ** The help file should

Re: Help button in ITSM 8.1 not working

The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for ITSM. You can find it on EPD, search for « BMC Remedy IT Service Management », then select the 8.1 version, then for example « Remedy Asset Management Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ». Laure

Re: Sort of OT: Pictures of WWRUG13..

store high > quality videos, you may want to find a better storage solution. > > Joe > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo > Sent: Tuesday, October 08, 2013 7:58 PM > > > To

Re: Sort of OT: Pictures of WWRUG13..

rvice and link to it I say create a document.  You can embed pictures in it.  There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo <lm...@me.com> wrote:** Well you could create a discussion (https://communities.bmc.com/di

Re: Sort of OT: Pictures of WWRUG13..

n them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLI

Re: Sort of OT: Pictures of WWRUG13..

** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700&containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700&containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?c

Re: WWRUG13

Florida? ^_^ Mobilis in Mobile. > Le 1 oct. 2013 à 14:45, "Rhonda Zacharias [EverFind]" > a écrit : > > ** > What announcement? > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire > Sent: Tuesday, October 01, 2013 4:45 PM > To

Re: Fun -- if you couldn't work in the computer field

I guess a pianist… Or just a lazy man on the beach :) Le 26 sept. 2013 à 21:44, Jason Miller a écrit : > ** > I am still considering becoming a window washer. I am guessing here but I > imagine it is a lot less stress. > > > On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg > wrote: > ** > W

Re: OT: Prevent MT Login

** Yep, and the other problem with _javascript_ on login.jsp is that if he knows the "login trick" giving credentials in the url the "sorry pal I got you" trap in login.jsp wouldn't work.In this case you could alter the LoginServlet instead I guess, though that would mean quite some work...Another

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

** Hi,Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment).What kind of error do you have?On 14 Aug, 2013,at 03:04 AM, Thad Esser wrote:**Hi,Can someone let me know if you have successfully downl

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

.1 just for 7.6.04. Sent from my iPhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo <lm...@me.com> wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire&qu

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

** The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" wrote:Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "

Re: BMC_Person

** It'll trigger an error when you try to relate an asset and a people if the people's record has its reconciliation id at 0."used by" relationship type if memory serves?On 09 Aug, 2013,at 11:40 PM, Peter Romain wrote:Is there a reason for having the BMC_Person CI’s other than for software license

Re: Attachments Vanishing

** It seems it's using PerlApp. So initial program could be in Perl, and then "converted" into an executable file.On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us" wrote:What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Be

Re: Extending 8.1 CMDB with a new Class / AST:Attributes records not being created

** Hi :)Check this thread:https://communities.bmc.com/thread/82665?start=0&tstart=0We had this kind of issues where a record in AST:Attributes wasn't created for a custom class, I had to add an entry into form "AST:ClassAttributes" (since filter "ASI:SYA:CREATEASSETLIFECYCLESTATUS" was looking ther

Re: 7.6.04 Upgrade to 8.1

** It's definitely not part of ITSM 8.1 release :)And yeah, the demo Chuck did at wwrug12 was quite impressive... It was "just" on a form modification (fields, layout), but result was there nonetheless.On 16 Jul, 2013,at 10:47 PM, Brian Pancia wrote:** I would love to see this in action.  I'm thin

Re: Remedy on Citrix?

Hi :) Are there any performance issues? Mobilis in Mobile. > Le 10 juil. 2013 à 18:13, Jason Miller a écrit : > > ** Our Windows 7 users are accessing WUT via Citrix. We have some issues > with Crystal Reports/ODBC but I think it is specific to how one or two of the > Citrix servers are setu

Re: huh? financial news for bmc ?

** Humm isn't mainframe the most profitable part of BMC?On 06 May, 2013,at 07:33 PM, patchsk wrote:** We can never know how the forces end up playing the cards. After all the links between ServiceNow and Remedy/BMC are not very distant.ServiceNow is a software-as-a-service (SaaS) provider of IT se

Re: huh? financial news for bmc ?

** I just hope some guys I know at BMC will be ok after the buyout...This could good or this could be a disaster...On 06 May, 2013,at 03:32 PM, Sylvain YVON wrote:**https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeed&utm_me

Re: Installation Error

** You should check the "/ARSystem/arserver/db/arerror.log" file and the installation log file which is in the temp folder, usually something like "c:/users/administrator/appdata/local/temp/" folder.Perhaps the ARmonitor service already (still) exists?On 01 May, 2013,at 10:14 PM, Abdullah Baytops

Re: Remedy 8.1.00 V Setup

** Hi :)So you just have ARS and CMDB? No ITSM, SRM, SLM?I guess that on the same VM you'll also have a mid-tier and the database?Will you install the web services Atrium Core and a Tomcat for it?CPU: 4 core indeed, 2 would be the limit.Processing speed: I would say it doesn't matter that much.If i

Re: Encryption Question

** Interesting :)It's an OT question but what is the database size of the ROD? On a project we had several choices (DB2, Oracle, Ms SQL Server) and SQL Server wasn't choosed because it was nearly impossible to find references of SQL Server databases handling more than 1 TB of data.On 26 Apr, 2013,a

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

** Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza wrote:Sounds like a good suggestion to me too.. Joe From: Action Request System dis

Re: Notify Alerts in ARS 8.1

Hi :) In 8.1 alerts are hijacked to be used for tweets. For exampĺe you can link a twitter account to a people and if he receives a notification of type "alert" it Will send the message to his tweeter account. I don't know if you can still use alert as it was working in 7.6.04. I just used aler

Re: Food for thought - overlays

** Indeed. There is a nice article about it:https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-viewshttps://kb.bmc.com/infocenter/index?page=content&

Re: Can't create unique index in 8.1 on overlay forms?

** I see... So it's a way to protect a future upgrade...Fair enough, thanks for the details and explanation :)On 09 Apr, 2013,at 02:50 AM, Chuck Mousseau wrote:Hey Folks, The inability to create unique indexes on a form overlay is not a bug; it's intentional. The reason is that it affects operat

Re: Can't create unique index in 8.1 on overlay forms?

** Hi,It seems it's possible using "Overlay-Mode" in ar.cfg:https://docs.bmc.com/docs/display/public/ars81/Ignoring+overlay+and+custom+objects+at+runtimeIf you set it to 0 all overlays (and custom) will be ignored.The interesting part is this sentence:You can, however, configure the server

Re: Test

** Just to be sure, you should activate API+SQL logs server side, and All logs on "FINE" level on mid-tier and see if you can see "Test" in the header.On 08 Apr, 2013,at 05:38 PM, Jason Miller wrote:** Test successful!On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David wro

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

Yeah me neither I had to search a bit :p Mobilis in Mobile. Le 7 avr. 2013 à 14:22, SUBSCRIBE arslist Aditya Sharma a écrit : > Exactly, thanks laurent I could not remember the name. > > > Sent from my BlackBerry® smartphone from !DEA > > -Original Message- >

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

** It's the tool "archgid":https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fieldshttps://communities.bmc.com/communities/docs/DOC-19172On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma wrote:There is a field I'd change utility, you can use that to

Re: Can't create unique index in 8.1 on overlay forms?

th many of the bugs in the earlier releases of the 7.6.04 server. JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on ove

Re: Can't create unique index in 8.1 on overlay forms?

** Hum I didn't think about that possible problem...I'll run a test on monday :)Hopefully it should be ok in 8.1 since it would be pretty much like applying a bmc hotfix I guess.On 06 Apr, 2013,at 05:16 AM, Dale Hurtt wrote:After you change the index to unique, and if you have the ability to do so

Re: Can't create unique index in 8.1 on overlay forms?

inct count and then a select count on that field and see if you get a different result. JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Can't create unique

Can't create unique index in 8.1 on overlay forms?

** Hi :)I just tried to create a unique index in 8.1 and I failed to do so in some cases.On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.Though if I want to do so on a "base" form (let

Re: Replicating ARS Installation on Linux

** Hi :)I'm not sure it'll be that easy.You also have a "/etc/arsystem/servername/" folder with "armonitor.conf" file for example.Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in "/etc/rpc/"

Re: OT: An unexpected fork in the road...

** Wow...Same as Jason here, stunned...On 05 Apr, 2013,at 02:25 AM, "Easter, David" wrote:Hi All,   I watched the movie "Moneyball" a few nights ago.  Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight.  So here goes.   As of April 5

Re: Installing SSL Certificate on AR Server running on UNIX

Hi :) We managed to make it work in the end, it was just a folder name issue :p Best regards. Laurent. Le 26 mars 2013 à 19:06, laurent matheo a écrit : > I see :) > So in your case those libs were already there (the ones from the kb). > > Thanks a lot :) > > On 26 Mar

Re: Installing SSL Certificate on AR Server running on UNIX

ll need to copy the libs to the arsystem/bin directory.  Yes LDAP is working fine. From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of laurent matheo Sent: Tuesday, March 19, 2013 5:54 PM To: arslist@arslist.org Subject: Re: Installing SSL Certificate on

Re: Installing SSL Certificate on AR Server running on UNIX

Cool :) Did you have to copy some libs In /arsystem/bin/ ? Is ldaps working fine? Mobilis in Mobile. Le 19 mars 2013 à 22:33, "MIZELL, MICHELE" a écrit : > ** > Thank you so much. This solution worked. I just had to find the certutil on > my server. > I am on unix and it was located in /usr

Re: Installing SSL Certificate on AR Server running on UNIX

I'm interested to see if you make it… I'm struggling right now with LDAPS, having quite some errors with it on 7.6.04 SP2 under Red Hat. I used the certutil from red hat and those from the KB (sea monkey :), launching it using ./certutil ) and it's the same error… Though I didn't know there were

Re: SRM NeedsAttention Image

** Hi :)If you mean that sometimes the picture isn't displayed or with a red cross instead (telling that he didn't find the picture) then you can also edit some filters, they are named something like "SRM:REQ:UpdateStatusImage_155".We had a server name like this:servername.domainname but the pictur

Re: Import without import tool?

received a similar rejection mail.-RamanOn Thu, Mar 7, 2013 at 10:04 PM, laurent matheo <lm...@me.com> wrote:**It seems AREMail rejected my email, don't know why, perhaps because I gave some java command line?Anyway, in 7.6.04 you can directly attack DataImport through command line :)It wor

Re: Import without import tool?

** It seems AREMail rejected my email, don't know why, perhaps because I gave some java command line?Anyway, in 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287

Re: Import without import tool?

** In 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287980#287980):java -cp /opt/bmc/ARSystem/api/lib/arapi7604_build002.jar:/opt/bmc/ARSystem/api/lib/log4j-1.2.

Re: ITSM doesn't display

** Is this only for one user or all users?Check the record on "User" form for this people.On 06 Mar, 2013,at 09:19 PM, "Brittain, Mark" wrote:HI All, This one really has been baffled and after two days with BMC support have not made any progress. Fortunately this is only on my development server.

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

** I'll get him a Guiness at wwrug13 :)On 06 Mar, 2013,at 06:26 PM, Daniel Bloom wrote:For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure.The procedure was actually two operations. The minor one occurred and went fine. The Maj

Re: ADV: WWRUG13 Date and Location Announcement

** Wt ^_^On 06 Mar, 2013,at 12:50 PM, d...@wwrug.com wrote:The web site will be ready soonish.Registration will open April 1st or before.The Call for Papers is on April 1st Why the rush? It is just around the corner![okay, ½ a year but it feels like tomorrow]. WWRUG13Fairmont San Jose[San Jose,

Re: windows server 8.1 upgrade from 8.0

** I just tried to upgrade from 8.0 patch 002 to 8.1 GA on a Windows Server 2012 VM, I had no problem.I upgraded AI just after CMDB (no reboot).Though perhaps you should contact Rab (https://communities.bmc.com/communities/people/rab.boyce%40alderstone.com) it seems he had those kind of problems du

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