Re: [TCP] apologies

2010-09-13 Thread sue . heim
I don't think she could post If she wasn't subbed to this list. It should've bounced back to her. ...sue (Sent from my Verizon Wireless BlackBerry) -Original Message- From: Melissa Nelson Sender: tcp-boun...@techcommpros.com Date: Mon, 13 Sep 2010 16:06:37 To: Cc: Subject: Re: [T

Re: [TCP] Old printing terms -- trying to convey a conept to our print vendors in China

2010-08-05 Thread Sue Heim
You want to use CMYK (as a reference) and tell them that the K (black) is 100% saturation. (CMYK in this case is 0,0,0,100) ...sue On Thu, Aug 5, 2010 at 2:22 PM, Jones, Donna wrote: > Hi everyone, > > I've been sitting here for the better part of the afternoon googling for > concepts from my

Re: [TCP] Technical writing and tools

2010-04-27 Thread Sue Heim
And doesn't it all boil down to choices? If there was only one tool, that vendor would have a monopoly. Business diversity dictates innovation, doesn't it? If there is no competition, would we even have the options we have now to be creative in what we do? ...sue __

Re: [TCP] Writing a user manual

2010-04-05 Thread sue . heim
Why does it matter? Your audience is anyone who is using, or may be using, the product. Doesn't matter If they've used it before or not. How often do you look up something in an application you use often? Sent from my Verizon Wireless BlackBerry -Original Message- From: raj nair Date:

Re: [TCP] Comma before clauses beginning with 'if"

2010-03-28 Thread sue . heim
I'd actually rewrite it to If you get a warning message, select the statement cache size. That way users don't do something without reading the text. Sent from my Verizon Wireless BlackBerry -Original Message- From: raj nair Date: Sun, 28 Mar 2010 20:26:40 To: Subject: [TCP] Comm

Re: [TCP] Is technical writing worth the hype and pain?

2010-01-05 Thread Sue Heim
I took my first real vacation in five years this year (I went to Maui with a friend). Totally needed that vacation, but work was still hectic when I got back. Then I took off 10 days during the holidays, and I'm actually feeling a bit more rejuvenated. Work is still going to be crazy busy, but I'd

Re: [TCP] Is technical writing worth the hype and pain?

2010-01-04 Thread Sue Heim
Otherwise known as the Jewish biscotti. See http://www.cookies-in-motion.com/Mandelbrot-Cookies.html. (I grew up on mandelbrot cookies... before I ever learned what a biscotti was!) ...sue On Mon, Jan 4, 2010 at 4:14 PM, Dana Worley wrote: > On Monday, January 04, 2010, Jack DeLand wrote: > >

Re: [TCP] Is technical writing worth the hype and pain?

2010-01-03 Thread Sue Heim
I'm a little late to the party but... I firmly believe that you get what you pay for. And that goes for the career, too. If you walk around with a chip on your shoulder, people will respond that way. I *will* say that it's been years and years since I've worked in a company where what I do was not

Re: [TCP] Are you on Twitter?

2009-12-07 Thread Sue Heim
Paula, there are two writepoint twitter IDs... one is writepoint and one is writepointltd. Looks like the latter has followers but not many tweets while the former seems more active. Which is the one you want us to follow? ...sue On Mon, Dec 7, 2009 at 2:50 AM, Paula R. Stern (WritePoint) < pa...

Re: [TCP] Are you on Twitter?

2009-12-07 Thread sue . heim
I am @sue_sd. Sent from my Verizon Wireless BlackBerry -Original Message- From: "Paula R. Stern \(WritePoint\)" Date: Mon, 7 Dec 2009 12:50:18 To: Subject: [TCP] Are you on Twitter? I'd like to connect professionally with more of you. My Twitter name is @writepoint.com (personal one

Re: [TCP] desktop publishing and accessibility

2009-04-29 Thread Sue Heim
I'm not sure what you mean by "auto tagging." If you use PDF Maker to publish to PDF, then you can specify if you want to create a tagged document or not. (Note: Not sure about other apps, but tagging while PDFing a Word doc dramatically increases the time it takes to PDF. PDF it first, then tag it

Re: [TCP] Word choice: Might or May?

2008-11-24 Thread Sue Heim
And I tend to write even more directly. I'd say "To aggravate the fintoozler, do this..."., :) ...sue On Mon, Nov 24, 2008 at 10:14 AM, Chris Vickery <[EMAIL PROTECTED] > wrote: > I am trying to think of an instance where I've used "might", and I think > I've avoided it precisely because it tri

Re: [TCP] Physical fitness and technical communication

2008-10-16 Thread Sue Heim
Hate to say this, but I'm exactly the same size as when I started this career 20 years ago. I weigh a couple pounds more, but that is more likely attributed to age rather than job. I'm also slightly less active lately (mostly due to surgery) but that will change in the (hopefully) not too distant f

Re: [TCP] How to best provide value as a tech communicator? (was Re: A or An?)

2008-07-30 Thread Sue Heim
You don't know the context in which Donna asked the question. It's possible she wrote something one way and then needed to defend her decision. Sometimes, the best way to do that is to check what OTHERS are doing. Whether you like it or not, sometimes we have tol be bogged down a bit in the details

Re: [TCP] A or An?

2008-07-29 Thread Sue Heim
The product name is "SQL Server". As such, it's pronounced "sequel server". In that case, it's "a sequel server." Sorry Kathy, but if you were talking about SQL conditions, then I'd agree. But not when it's used as a product name. :) ...sue On 7/29/08, Kathy Bowman <[EMAIL PROTECTED]> wrote: >

Re: [TCP] A or An?

2008-07-29 Thread Sue Heim
I do "a SQL Server database." I don't know anyone who says "S-Q-L Server", they all say "sequel Server". BTW, the correct name is SQL Server (note the initial cap on "Server"). :) ...sue On 7/29/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > I'd say "an SQL server ..." > > > Just wonderin

Re: [TCP] [stclwrsig-l] Justifying STC

2008-03-21 Thread Sue Heim
#x27;t doing it for yourself, do it for your chapter, which, as you say,is > giving you everything you need from the association. > > If everyone felt the way you do, your chapter would be dissolved. > > > On 3/20/08, Sue Heim <[EMAIL PROTECTED]> wrote: > > >

Re: [TCP] [stclwrsig-l] Justifying STC

2008-03-20 Thread Sue Heim
You can still receive almost all benefits that a chapter provides without having to belong to the organization. There is a huge difference between joining STC, the org, and attending local chapter events. BTW, when I was active in my local chapter, we had almost everything you've mentioned except

Re: [TCP] Documentum

2008-02-27 Thread Sue Heim
You don't use Framemaker WITH Documentum, per se You use Framemaker to create the documents and then use Documentum to manage 'em within a workflow. So It depends on what you are doing with the content that is in Documentum. If everyone within the workflow has Framemaker, and no one will ever need

Re: [TCP] ArborText Question

2008-01-25 Thread Sue Heim
and how does your management type think content will get IN to ArbortText? ...sue P.S. Please do not cross post to multiple lists. On 1/25/08, gabyer <[EMAIL PROTECTED]> wrote: > > One of our management types here seems to think that ArborText will > replace > technical writers. Comments or tho

Re: [TCP] Document Control Systems tcp@techcommpros.com

2008-01-22 Thread Sue Heim
None of those three are document control systems. They are source or version control systems and are completely different. Document control systems include systems such as Documentum and Vasont. On 1/22/08, Ed Marshall <[EMAIL PROTECTED]> wrote: > > Hi Lisa, > > Good luck also! > > I've used Micr

Re: [TCP] California Association of Teachers of English

2008-01-08 Thread Sue Heim
And this has to do with technical communication how? I'm confused. On 1/8/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > > I agree. That is why this program has incentive for personal writing and > story development practice outside of the classroom environment. Students > want an answer t

Re: [TCP] STC Refugees (was Re: New User Introduction)

2008-01-04 Thread Sue Heim
Lisa, I subscribe to this list to discuss issues. I do not read blogs to discuss issues. If you are flat out saying "do not discuss STC here", then I think I may not be in the right place. Please do not force us to discuss certain issues here and other issues on a blog. (Sorry, I absolutely refuse

Re: [TCP] STC Refugees (was Re: New User Introduction)

2008-01-04 Thread Sue Heim
ite, > not on the list. > > Would one of the people from the Lone Writers list be willing to start > a blog and put this information there, and then refer the list members > to the blog? > > Thanks, > Lisa G. > > > On Jan 4, 2008 11:32 AM, Sue Heim <[EMAIL PROTECTED]>

Re: [TCP] STC Refugees (was Re: New User Introduction)

2008-01-04 Thread Sue Heim
Resending, since it didn't appear this went thru... Odd. On 1/4/08, Sue Heim <[EMAIL PROTECTED]> wrote: > > OK, I'm curious... > > What's going on? This is not the first we've seen of folks coming here > from > STC lately (in one form or another).

[TCP] STC Refugees (was Re: New User Introduction)

2008-01-04 Thread Sue Heim
OK, I'm curious... What's going on? This is not the first we've seen of folks coming here from STC lately (in one form or another). Are you all not renewing your memberships? Why? I'm a bad example, since I've not renewed in the past 2 years, but I thought things were improving? Or heading that w

Re: [TCP] Cross posting and duplicate messages

2008-01-04 Thread Sue Heim
Are you sure you're not subbed on to that "other" list? At any rate, I'd contact the list owner of that "other" list or check to see what steps you can take to unsub. Good luck! :) ...sue On 1/4/08, Jones, Donna <[EMAIL PROTECTED]> wrote: > > Since Sue brought up the topic of cross-posting, I h

Re: [TCP] Technical Writer blog

2008-01-04 Thread Sue Heim
Please do not cross-post by including other lists email addresses. If you must cross-post, please create a new email for each address. (This has been requested here before.) Thanks. ...sue On 1/4/08, Cardimon, Craig <[EMAIL PROTECTED]> wrote: > > Something I came across in my travels that I tho

Re: [TCP] quotes misquoted in articles

2007-12-04 Thread Sue Heim
Isn't that a little suit happy? Can't the speaker contact the someone and ask for clarification of the entire point? BTW, copyright is proven only if you can prove WHEN you first provided the content for public consumption. ...sue On 12/4/07, Dick Margulis <[EMAIL PROTECTED]> wrote: > > Lisa Gi

Re: [TCP] Documentation Delivery: Print or CD?

2007-11-29 Thread Sue Heim
at a company I worked at 2 years ago. And that 20 page document was printed in several languages. I have a background in working in print (from my ad agency days), and occasionally miss spec'ing out the docs, working with the printer, and so on. But not that much!!! :) ...sue On 11/29/

Re: [TCP] Documentation Delivery: Print or CD?

2007-11-29 Thread Sue Heim
I've delivered quick start guides that I designed, created, and had printed (2/2, 11x17) for two companies in the past five years. But the last user's guides I had printed were in 2007!!! ...sue On 11/29/07, Susan Modlin <[EMAIL PROTECTED]> wrote: > > I develop docs for a SaaS (Software as a Ser

Re: [TCP] Documentation Delivery: Print or CD?

2007-11-29 Thread Sue Heim
What Dan said. Plus... shouldn't this survey be sent to your users? We are not your users. We don't know whether your product is hardware, software, or a combination of both. So, ultimately, what WE prefer is pretty much irrelevant, yes? Do you not have a core group of users you can survey? Or an

Re: [TCP] Personality types at work (was: Telecommuting has mostly positive consequences

2007-11-27 Thread Sue Heim
Actually, this company recruited me. And they hired me knowing there wasn't a snowball's chance that I would relocate. So my employment was predicated on my working remotely. If they wanted me, that was something they had to deal with, and they did. ...sue On 11/27/07, McLauchlan, Kevin <[EMAIL

Re: [TCP] Personality types at work (was: Telecommuting has mostly positive consequences

2007-11-27 Thread Sue Heim
Actually, you missed my point (and my "a bit of an extrovert" is actually, I'm an introvert but I work at being extroverted)... My personality type has nothing to do with how I work with people in the office. When I am in the office I make a point to walk around and say hello to people. I also mak

Re: [TCP] High Tech Management

2007-11-26 Thread Sue Heim
As always, it depends. Progressive companies, and yes, there are high tech companies that are NOT progressive, tend to value the people they have working for them. This means that they are more likely to have leaders in management positions, than managers who don't know how to lead. In the past s

Re: [TCP] Telecommuting has mostly positive consequences

2007-11-26 Thread Sue Heim
ut who makes an effort to befriend people? ...sue On 11/26/07, Jones, Donna <[EMAIL PROTECTED]> wrote: > > Sue Heim wrote: > > > In fact, I'd say I'm more successful than the on-site writer. > > I'm quite visible, have a great working relationship with > >

Re: [TCP] Telecommuting has mostly positive consequences

2007-11-25 Thread Sue Heim
No, it doesn't miss the point. If you work in a progressive company that recognizes the value of excellent employees who may not want to relocate, there is no need for "serendipity and unplanned encounters." I've been quite successful working remotely. In fact, I'd say I'm more successful than the

Re: [TCP] Telecommuting has mostly positive consequences

2007-11-21 Thread Sue Heim
Again, corporate environment plays a huge role in the success of this. I don't miss "face time." I don't miss people at all. I'm on IM, email, phone calls, conference calls all day long. I don't even NOTICE that I'm not face to face with someone. When I am in the office, I do make a point of doing

Re: [TCP] Interesting stuff for online help tools

2007-11-20 Thread Sue Heim
All of the current versions of help authoring tools support Word 2007. RH won't work with a version of Word that was not released while the RH version was in "maintenance mode." As I stated yesterday, RH use(d) DLLs to integrate fairly tightly with Word. If a new version of Word was released, then

Re: [TCP] (no subject)

2007-11-19 Thread Sue Heim
IIRC, you can also just specify the section, choosing to print s1, s2, and so on. Without having to specify the exact page numbers... ...sue On 11/19/07, Char James-Tanny <[EMAIL PROTECTED]> wrote: > > Hi, Ken :-) > > > How can I print ONLY pages "1" thru "8" (or anything less) without > getti

Re: [TCP] Any fixes for RH 2000 with Word 2007 on XP?

2007-11-18 Thread Sue Heim
I can't remember who "owned" RoboHelp 2000 (I think it was eHelp?), but they'd provided a patch to support whatever the current version of Word was released while RH 2000 was the latest version. The system requirements (assuming you received a box) should specify the version of Word that would work

Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.

2007-11-14 Thread Sue Heim
OK, then let me rephrase this. Adobe's upgrade policy is 30 days (buy something within 30 days and you'll get the upgrade free). The original poster bought something seven weeks prior to the new product suite being available. What should Adobe do? Say "OK, for you, we'll allow 30 days plus 19 da

Re: [TCP] Response from Adobe** RE: Upgrade Anger to Tech CommSuite.

2007-11-14 Thread Sue Heim
The original poster has conveniently ignored those of us who've said that Adobe's new product announcements are subject to various SEC regulations. My interpretation was the original poster wanted to whine and then wanted something free for nothing. Yes, Adobe knew there was a new product suite co

Re: [TCP] Upgrade Anger to Tech Comm Suite.

2007-11-13 Thread Sue Heim
When you purchase a car, you know that a new model year is going to be available somewhere around the October timeframe. If you purchase a car in September, that's the chance you take. Sometimes, as in Bill's case, you don't have a choice (when blonde bimbo totalled my car, I had to buy a car right

Re: [TCP] What happened to the tech writers of the dotcom era?

2007-11-12 Thread Sue Heim
Or it depends on where you live and work. We didn't really notice a downturn in the number of jobs being advertised for "technical communicators" here. So the dotcom bust was, to some of us, a thing that was taking place elsewhere and didn't really affect us. Other places, like the Bay Area, it was

Re: [TCP] Does STC only care about itself?

2007-11-12 Thread Sue Heim
I seem to recall something close to 25,000 On 11/12/07, Suzette Leeming <[EMAIL PROTECTED]> wrote: > > So, is the 14,000 current, and if so, what did the number used to be > (approximately)? > > Suzette Leeming > > > On 11/12/07, Sue Heim <[EMAIL PROTECTED

Re: [TCP] Does STC only care about itself?

2007-11-12 Thread Sue Heim
Er, that hasn't changed in quite a few years, has it? Except for the total number of members (which has significantly decreased)... ...sue On 11/12/07, Milan Davidovic <[EMAIL PROTECTED]> wrote: > > On 11/12/07, John Posada <[EMAIL PROTECTED]> wrote: > > My position is that they should promote

Re: [TCP] Does STC only care about itself?

2007-11-12 Thread Sue Heim
I'm not going to go into why I disagree with most of Holly's point. I will, however, address these: "Fourth, I don't know of any chapter or community that restricts its presentations or webinars to STC members only. Our programs in Atlanta are designed to attract people from our profession as a wh

Re: [TCP] OT Vent re: STC

2007-11-12 Thread Sue Heim
up. It was a massive failure, at that time (three years ago). Maybe it wouldn't be now, but I just don't have the desire as I once did. Something about once bitten twice shy! :) ...sue On 11/12/07, John Hedtke <[EMAIL PROTECTED]> wrote: > > At 07:35 AM 11/11/2007, Sue Heim wr

Re: [TCP] OT Vent re: STC

2007-11-11 Thread Sue Heim
Last I heard, everyone is entitled to his or her own opinion. And until any of us have walked in Paula's shoes, I think it's plenty disrespectful to discredit her opinion. Paula was very active in STC, and very vocal about her issues. But STC never listened. My opinion? She's right... STC is not

Re: [TCP] Upgrade Anger to Tech Comm Suite.

2007-11-07 Thread Sue Heim
Adobe is a publicly traded company. They cannot announce when a product is going to ship (the exact date) due to various regulations. For example, they cannot announce in August that a product is not going to ship until September. In fact, there's usually a moratorium on talking about releases duri

Re: [TCP] Upgrade Anger to Tech Comm Suite.

2007-11-06 Thread Sue Heim
NOTE: I can't recall about this list, but cross-posting (the same post to multple addresses) is frowned on in various other places I hang. Particularly since I'm not a member of those other lists and cannot post there. On 11/6/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > I just got off

Re: [TCP] ADMIN Re: Postings on TCP are being archived by another service

2007-10-29 Thread Sue Heim
I've received a couple of spam email messages in the last few days to my Gmail email. Since the ONLY list I use this address for is THIS list, and since I don't use it anywhere else, I'm wondering if that archive service is not the best thing for me. Has anyone else seen spam the past few days? .

Re: [TCP] Postings on TCP are being archived by another service

2007-10-16 Thread Sue Heim
lists, LISTSERV(r), > etc. > > Having said that, there's no such thing as a truly private e-mail list. > > -- Dan Goldstein > > > -Original Message- > > From: Sue Heim > > Sent: Tuesday, October 16, 2007 9:38 AM > > To: Lisa Gielczyk (TCP ADMIN)

Re: [TCP] Postings on TCP are being archived by another service

2007-10-16 Thread Sue Heim
Hi Lisa, Can you please let us know if you set up an archive service? I do NOT want my email address available unless I provide it, and I really don't want what I've posted to a private list to be publicly searchable. And I'm guessing that anyone can search anywhere within mail-archive, yes? If t

Re: [TCP] Help Systems

2007-10-09 Thread Sue Heim
strong personal preference to not have to manually manage my translation jobs. But that's just me! ...sue On 10/9/07, David Castro <[EMAIL PROTECTED]> wrote: > > On 10/9/07, Sue Heim <[EMAIL PROTECTED]> wrote: > > I highly recommend not using a pdf as an online hel

Re: [TCP] Help Systems

2007-10-09 Thread Sue Heim
I highly recommend not using a pdf as an online help system. It is not what they are intended for. If you are using FM you can look at WWP to create help from that source. Look at www.help-matrix.com for a list of tools that may meet your reqs. Most tools can import FM source btw. ...Sue On 10/9

Re: [TCP] Mailing Lists

2007-10-05 Thread Sue Heim
The lists I'm on, that are WORK RELATED, have been narrowed down considerably in recent years (for example, I bailed on techwhirlers years ago because the noise to value receive ratio was too high). I'm active on: HATT Authorit-Users U-TEST (closed group don't ask me about it ) I own and moderate

Re: [TCP] Any good free web design software for sales manual?

2007-10-04 Thread Sue Heim
What about bandicoots, dingos, koalas, numbats, platypuses (platyputii?), wallabys, wombats, or (my own personal favorite) tasmanian devils? (Sorry, couldn't resist) On 10/4/07, Wade Courtney <[EMAIL PROTECTED]> wrote: > > Don't you mean Kangaroos? > > On 10/4/07, Rhonda Bracey <[EMAIL

Re: [TCP] Any good free web design software for sales manual?

2007-10-04 Thread Sue Heim
As a side note, I would never EVER save a Word document as an HTML file and then attempt to do anything with it without first cleaning up the code. There are utilities out there that will strip the garbage tags that MSO inserts. That may actually be part of your import problem. Personally, I prefe

Re: [TCP] Best software for a training manual?

2007-09-25 Thread Sue Heim
I've stayed out of this till now but... Tom, the requirements you listed are really not requirements for what a tool can do. They are requirements for how you will write your docs. And unless I'm mistaken, so far, there isn't any tool out there that will actually write the content for you. So bet

Re: [TCP] Scrumming blog

2007-09-13 Thread Sue Heim
I quite clearly said it wasn't anyone on this list. Adding a tag line about a blog is also not what I meant. On 9/13/07, Dick Margulis <[EMAIL PROTECTED]> wrote: > > Sue Heim wrote: > > Personally, I don't pay a lot of attention to blogs, even if they are > >

Re: [TCP] Scrumming blog

2007-09-13 Thread Sue Heim
Personally, I don't pay a lot of attention to blogs, even if they are professional. I also have a lot of disdain for some bloggers, who seem to post things on various lists (not here!) and then say "go look at my blog" in order to get more eyes on that blog. I think it's vanity in that case. I als

Re: [TCP] css tutorials

2007-09-12 Thread Sue Heim
In the graphics world, creating cut ups means taking a graphic and removing something (usually the background), so that just the graphical element itself can be used. For example, if you wanted to take the graphic off of a picture of a button or icon, you'd "cut out" the graphic. This is not someth

Re: [TCP] JOBS: Two full-time permanent positions, remote preferred

2007-09-05 Thread Sue Heim
Just to clarify something... Yes, I work for PGP. Yes, one of the positions is in my group (I do client product docs). Yes, we have a LOT of work coming up, and a lot of cool things happening (especially on the client side). And yes, we're trying to hire quickly!!! ...sue __

[TCP] JOBS: Two full-time permanent positions, remote preferred

2007-09-05 Thread Sue Heim
*PGP Corporation is currently looking to fill a couple of positions for Senior Technical Writer. One position is with the Server Products group, the other is with the Client Products group. Although PGP Corporation is based in Palo Alto, California, location is flexible.* * * The writer for eith

Re: [TCP] Textaholic / emailaholics - how do you keep it from taking over?

2007-08-20 Thread Sue Heim
I just sat down and counted my email addresses: Oddly enough, I've got five personal and three business. Of the five personal, three are primary. Of the two business, two are primary. I think I need to feng shui my life! :) ...sue On 8/20/07, Bill Swallow <[EMAIL PROTECTED]> wrote: > > > So her

Re: [TCP] Textaholic / emailaholics - how do you keep it from takingover?

2007-08-20 Thread Sue Heim
LOL. I'd have to turn off my phones and Trillian, too. If I received an email and didn't answer it fast enuf, they come looking for me. Of course, my situation is a bit different (I'm training writers, working with the UI and usability teams, managing my own deliverables...). ...sue On 8/20/07,

Re: [TCP] Friday nuttiness...

2007-08-20 Thread Sue Heim
Yup! I'm not a geek :) ...sue On 8/20/07, Char James-Tanny <[EMAIL PROTECTED]> wrote: > > > My work revolves around technology. My life is involved in technology > And I > > quite enjoy it. > > And she'll tell you that she's not a geek ;-) > > Char James-Tanny ~ JTF Associates, Inc. ~ http:

Re: [TCP] Friday nuttiness...

2007-08-20 Thread Sue Heim
You have to remember, some of us are very global these days. For example, most of my closest friends live out of my state (some people never lived here, some relocated away). I also remain close with people I worked with in OC (even tho I live in San Diego). And I work for a Bay Area company, which

Re: [TCP] Friday nuttiness...

2007-08-20 Thread Sue Heim
I can give you a bunch of reasons: 1. When I commuted via train... it was much easier to carry on brief convos via texting and I didn't bother other riders. 2. When I dated a blind man, who would get up at 3am to go work in his orchards. He'd text me messages of things he thought (what we were go

Re: [TCP] Day Communique

2007-08-15 Thread Sue Heim
I think it is used primarily for Web sites. Our organization is using Cascade for Web content management, but we are still using AIT for docs. ...sue On 8/15/07, Martinek, Carla <[EMAIL PROTECTED]> wrote: > > We have Day Communique being used for our corporate website. I guess > the marketing

Re: [TCP] Ventura files

2007-08-02 Thread Sue Heim
Good gawd, are people STILL USING Ventura Publisher? The VP 2.0 user's guide was the first manual I ever worked on as a tech writer!!! AFAIK, there isn't any way to convert the files. Your best bet would be to ask the chaplaincy group to save the files as an .rtf each time they send you something.

Re: [TCP] How long should a resume be?

2007-08-01 Thread Sue Heim
Your examples don't prove the pudding, John. The one you could've brought up during the interview and ditto with the other one. I don't put the fact that I worked in ad agencies for years on my resume. During the interview, though, if marketing collaterals come up, I'll mention it. What works for

Re: [TCP] Resume writing and editing

2007-08-01 Thread Sue Heim
ty isn't totally out of my realm. About 18 years ago, when > I worked for a print shop, I sat with people and picked their brains to > get information to put on their resume. I enjoyed it, and the people > appeared pleased with their results. I wouldn't mind doing it on the >

Re: [TCP] Resume writing and editing

2007-08-01 Thread Sue Heim
Is this person a friend or acquaintance? Honestly, I wouldn't charge. It'll take, what? Max one to two hours? Chalk it up to a good deed or banking future good karma. Geographical location shouldn't make any difference. And if he insisted that you be paid, I'd take considerably less than that ($7

Re: [TCP] How long should a resume be?

2007-08-01 Thread Sue Heim
Not only do you not need to give gory details about each position you've held, you don't need to even include every position you've held. I go back 10 years. I include one final item that covers the first 10 years (I've been doing this for almost 20 years). That final item just lists various other

Re: [TCP] How long should a resume be?

2007-08-01 Thread Sue Heim
On 8/1/07, Martinek, Carla <[EMAIL PROTECTED]> wrote: > > Spinning off from Donna's question, this came up while we were walking > down to get breakfast this morning. > > 1. How long is your resume? Two pages. 2. In your opinion, is there a maximum length a resume for someone in > our field shou

Re: [TCP] User testing and focus groups...

2007-07-23 Thread Sue Heim
I'm not sure what your question is... User testing and focus groups are generally not focused on user assistance (no pun intended). User testing and focus groups generally are used to try to determine the usability of a product and its features, to find out what customer requirements are, and to s

Re: [TCP] most popular

2007-07-17 Thread Sue Heim
y. We could start with the job title. > > Thanks, > > Dan > > > -Original Message- > > From: Sue Heim > > Sent: Tuesday, July 17, 2007 10:44 AM > > To: Dan Goldstein > > Cc: tcp@techcommpros.com > > Subject: Re: [TCP] most popular > > > >

Re: [TCP] most popular

2007-07-17 Thread Sue Heim
As I said, Writers UA stemmed from Windows writers. As in help authors. As in Windows software applications. And it quite clearly says what the definition means IN THIS CONTEXT. There are plenty of other places where the emphasis is on "technical" writing (including hardware guides). ...sue On

Re: [TCP] most popular

2007-07-16 Thread Sue Heim
Remember, too, that the results may be skewed towards online help authors. As WritersUA started out as WinWriters (as in Windows online help people), and still has a large demographic of online help authors (versus those who create print oer PDF only). So I would hesitate to use these survey resul

Re: [TCP] Software Manual

2007-07-16 Thread Sue Heim
I include almost all screen shots in the printed (PDF) documentation. Depending on your audience, the user may not have the software application running. So screen shots, in this instance, are essential. A good example is the CIO of a company may be looking at your product to see if it'll solve pot

Re: [TCP] PDF links all over the place...

2007-07-16 Thread Sue Heim
Did you update fields before you PDF'd? Either press Ctrl+a to select the entire doc and then press F9 (to update all fields). Or, in Tools > Options, on the Printing tab, select the option to update field codes during printing. ...sue On 7/16/07, Al Geist <[EMAIL PROTECTED]> wrote: > > I just

Re: [TCP] most popular

2007-07-16 Thread Sue Heim
I think there are other factors to consider, too. What is the final output? Is it just print (or PDF)? What about for online use, such as in online help? I think for pure *writing*, Microsoft Word is the most prevalent. For desktop publishing, you'll find that the Frame Freaks think Framemaker is

[TCP] Request on cross postings

2007-07-13 Thread Sue Heim
I dunno what the "rules" are here, but generally it's best not to cross post to dozens of lists. What happens is when someone replies all, then that someone ends up with lots of rejections. Most lists to which I belong specifically request members avoid cross-postings (addressing a single email to

Re: [TCP] Article: Houston, We Have a Shuttle Typo

2007-07-13 Thread Sue Heim
Actually, that's not that bad. Seriously. The sign was made with EN spelling, even though the name of the shuttle honors the UK. Heck, I misspell EN and UK stuff all the time (I dunno, but I always spell behavior with a "u" as in "behaviour"). ...sue On 7/13/07, [EMAIL PROTECTED] <[EMAIL PROTEC

Re: [TCP] Sue Heim's question about single sourcing

2007-07-10 Thread Sue Heim
Thanks Carol. However... I do not use FrameMaker. In fact, it's one of my least favorite tools! I know some peeps swear by it, not that there's anything wrong with that, but I ain't one of 'em! :) I use AuthorIT for content (single-sourcing, content management, localization). My problem was... I

Re: [TCP] Back On Topic

2007-07-09 Thread Sue Heim
Me, I need to figure out a way to single-source content that is shared between a main and co-branded product when references to another of our products is totally interwoven. As in: Blah blah blah (content for both). Then Yada Yada Yada (content specific to our product). Then Blah blah blah (conte

Re: [TCP] I lost the battle but thoughts

2007-07-06 Thread Sue Heim
I'd do exactly what you're doing... keep using accent, snicker into your hand, and let 'em go off on their merry way. How are you using it? What's the context? Are you using it to inform translation peeps that such and such a letter requires an accent/diacritic? Or do you actually use that word so

Re: [TCP] employee retention

2007-06-13 Thread Sue Heim
Employers do not have zero motivation for continuing education. They most likely DO have zero motivation for graduate degrees. If you, as a tech writer, don't have any degrees, then using tuition reimbursement to get an Associates and then Bach degree is likely in the company's best interest. Not

Re: [TCP] employee retention

2007-06-13 Thread Sue Heim
I think a lot depends on the company, the number of qualified local applicants for a particular position, and the industry. I've seen a lot on both ends... where companies really valued their employees and did all they could to keep them. I've also been on the other end, where the company essentia

[TCP] So is the "boss" always right?

2007-06-13 Thread Sue Heim
Funny, a common thread is... do what your boss wants you to do. Is the boss always right? What if he/she isn't? What do you do then? Shut up, grin, and bear it? Fight to win the battle, if not the war? Declare you disagree but then do what you're told? Stick to your principles and quit? I'm firmly

Re: [TCP] graduate education not a benefit

2007-06-12 Thread Sue Heim
BTW, I do have a degree in Landscape Archicture. Not a Masters, though! :) So there Pfftt! ...sue On 6/12/07, Dana Worley <[EMAIL PROTECTED]> wrote: > > On Tuesday, June 12, 2007, Sue Heim wrote: > > > It depends on what the "learning" is. To obtain a grad

Re: [TCP] graduate education not a benefit

2007-06-12 Thread Sue Heim
It depends on what the "learning" is. To obtain a graduate degree just for the sake of it does not necessarily benefit the company. It does benefit the employee. Learning, by itself, incorporates a pretty broad spectrum, yes? What benefit would a Masters in English Lit provide a computer software

Re: [TCP] self evaluation objectives, what do *you* put?

2007-06-12 Thread Sue Heim
I put things like "stay current in the field" and "explore new technologies" and "attend conferences to do those things." I include design and usability objectives. I do not include getting a degree. :) ...sue On 6/12/07, Brierley, Sean <[EMAIL PROTECTED]> wrote: > > For example, becoming more t

Re: [TCP] graduate education not a benefit

2007-06-12 Thread Sue Heim
What would a graduate degree provide to your employer, in tangible benefits? Besides personal development, I mean. I can kinda understand where they are coming from. A graduate degree is way different than a BA or BS. What type of advantage would having the advanced degree give you in order to do

Re: [TCP] How old is Tech Comm? (Was: Technical writers may shape future of American lit)

2007-06-07 Thread Sue Heim
t's as old as Sue!!! > > LOL > > On 6/7/07, Sue Heim <[EMAIL PROTECTED]> wrote: > > > > I just checked... And here's some relevant notes... > > > > In 1904, one of the first 20th century technical writing courses was > > mounted > > at Tu

Re: [TCP] How old is Tech Comm? (Was: Technical writers may shape future of American lit)

2007-06-07 Thread Sue Heim
I just checked... And here's some relevant notes... In 1904, one of the first 20th century technical writing courses was mounted at Tuft's College, "engineering English." In 1911, one of the first known airplane flight manuals is written In 1919, Ford releases a user's guide for the Model T (one o

Re: [TCP] Question on 2 column layouts

2007-06-05 Thread Sue Heim
It's a her not a him. And it's not just a document. It's a document out of AuthorIT and she doesn't know what she's doing. So iit'll mean taking a few hours out of a schedule that is already impossible in order to fix things she broke. And the only answer I've gotten out of her is the oh so lovel

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