Re: OT - BMC Remedy Theme Song (2009-02-13 19:41:56 )
Remedy Is such a lonely word... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OTP: Howard and Andrew are doing great after transplant
Wonderful news, Howard! Hope to see you at RUG 2012! From: Howard's Gmail hbr4...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, April 22, 2012 1:29 PM Subject: OTP: Howard and Andrew are doing great after transplant All, Words can not express how both my son and I feel with the expressions of caring that this group has shown the both of us. We are now both home, in some pain, but doing well. My new kidney is doing better then the doctors expected at this stage. Let's say I am not the norm, but those who know me know that is very true. If you would like to write my son, (one day he might follow me into the world or Remedy) his address is arich...@richter-home.net. He has been reading your emails and was very touched by the love shown by this great group of people. Well off to take a pain pill or two (sorry no sharing). Take care and be well, Howard Sent from my iPad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th
Howard, I wish the best for you in your surgery and recovery, and congratulations on having the best son a man could have! Louise van Hine From: Howard Richter hbr4...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, April 13, 2012 8:35 PM Subject: OT: Howard Richter's is having a kidney Transplant on the April the 17th All, I apologies for posting something to this list that is not Remedy related. It was the only way that I could think of to contact all of the people I have worked with in the world of Remedy. I know that in my 16 years of working with the AR system, I have crossed paths with a number of the members of this great list and I just wanted to let that at 8:30am the 17th my 23 year old son will be donating his kidney to me. He graduated from college in December (with a degree in IT security) he has put his life on hold and spent his time helping my wife and I as we struggle with the loss of my kidney functions (due to some RA meds I was on in the 90s). We do dialysis at home, so I can work fulltime and he sees my struggles every day. I know that we all think our children are unique and will always do the right thing, but Andrew is the example of that. How many of us would in truth change our lives forever for someone else? He is doing this with humor and a desire to get his old man (me) off of that darn dialysis machine. Words cannot describe how proud I am of him. In a lot of ways he has set the tone on how my wife’s and I should handle this challenge we are going through. So if you have a minute on the morning of the 17th, think a good thought for me and my son. Take care and keep well, Howard Sent from Howard's iPad 2a ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Required fields for CTM:People from AIE
what version of ARS/ITSM are you on now Brian? If you are in 7.6.2-land still it's a different situation than if you're in the new Atrium. Oh and by the way hi! how's Thane and company? Louise From: Brian Schwieder brian.schwie...@inl.gov To: arslist@ARSLIST.ORG Sent: Monday, February 27, 2012 6:00 PM Subject: Required fields for CTM:People from AIE Our people load got mucked up so I'm in the process of trying to rectify the issue using AIE Unfortunatly I keep getting the following [Mon Feb 27 2012 15:54:47.0980] - TID: 001 ERR UpdateDataSchemaEntry: Error accessing form CTM:People UpdateDataSchemaEntry: AR API returned error during ARSetEntry rc = 2 Required field cannot be reset to a NULL value (326) String Operation on a null pointer was attempted. (120173) I guess I need to know which fields are required when loaded from AIE. Thanks, Brian Schwieder AR Server 7.6.03 App - Microsoft Server 2003 Mid - Microsoft Server 2008 r2 DB - Microsoft SQL Server 2008 r2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How To Find Remedy Consultants
beating the bushes will yield one or two outside the Alexandria Hilton on Seminary Road on a Thursday night as well. This is OT Humor Friday isn't it? From: Doug Blair d...@blairing.com To: arslist@ARSLIST.ORG Sent: Friday, February 24, 2012 11:24 AM Subject: Re: How To Find Remedy Consultants ** Chris (and others), It's customary to precede any employment related postings with the keyword JOB: at the start of the subject line. Post each opportunity just ONCE. The more detail you can include, especially compensation and travel requirements, the more welcome your postings will be. As for finding Remedy consultants... Uh... Just keep typing here :-) Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Feb 22, 2012, at 8:54 AM, Werner, Chris cwer...@windwardits.com wrote: ** All, I currently have several opportunities for remedy developers to support contracts throughout the country for both commercial and federal clients. I'm trying to find out if there are any companies or projects that are letting some of their remedy folks go. If any of you have any knowledge of a colleague that is looking to find their next remedy opportunity please let me know. Feel free to have them contact me directly at 571 234 0586 or at cwer...@windwardits.com. I've also included an example of one of the positions we have available right now. Also we are able to compensate you at a very competitive hourly rate!! Thanks for the help!!! Chris Werner JOB DESCRIPTION Position Summary We are currently seeking to add to our team a technical CMDB consultant with experience extracting detailed customer requirements and implementing those requirements within one or more vendor technology. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of service desk, for Federal clients. The candidate must have experience and knowledge in deploying core functionality in an out of box CMDB system; including the ability to install the system on at least one server platform and one database. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop work flows for system functionality and customization. Upon hire, Windward will provide up to four (4) weeks training to ensure candidates are familiar with and have hands-on exposure to the most recent version of the BC Atrium CMDB product and accompanying modules to support specific client requirements as the majority of the client work will be within the BMC Atrium CMDB product. Position Requirements * Experience integrating with one or more federated data sources preferred. * Familiarity with or ITIL® certifications preferred. * Work with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions. * Design and/or assess operational processes for effective enterprise wide network and systems technology management. * Minimum of 5 years experience working with leading vendor products. * US Citizen with the ability to obtain a Secret level clearance * Prior consulting experience is mandatory * Candidates based in the Washington DC metro area up to 25% travel, outside of the Washington DC metro area up to 75% travel Windward strives to atract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enahance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insruance and ADD, as well as the option to purchase additional Ife Insruance and ADD, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: JOB: Remedy Developer in Washington DC
$300! do I hear 300! From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, February 24, 2012 12:34 PM Subject: OT: JOB: Remedy Developer in Washington DC ** It's 200-250 an hr. RIGHT??? Sent from my iPhone On Feb 24, 2012, at 12:26 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Its not even 90 - 100/hr :-) From: bob lind Sent: Friday, February 24, 2012 8:49 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: JOB: Remedy Developer in Washington DC ** Please email all inquiries to ka...@klslconsulting.com 284294 - Remedy Developer 7 month contract position closes 3/2 Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms. Experience in BMC Remedy AR System ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. Roles and Responsibilities: Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. Strong communication skills is highly desired. Required Experience: BMC Remedy AR System Development (Required 8 Years) BMC Remedy ITSM Suite of Applications Configuration (Required 5 Years) BMC Atrium CMDB Configuration (Required 4 Years) Knowledge in SQL databases (Required 3 Years) Experience deploying Remedy Software in a VM-Ware environment (Required 3 Years) Integration of system monitoring tools w/ Remedy (Required 5 Years) Knowledge of basic Java Development and Maintenance (Highly desired) Integration of Avaya ACD w/ Remedy (Nice to have) ITIL Foundation Certification either v2 or v3 is not required, but is desired. Work Location: ServUs Desktop: 1100 15th St NW, 10th Floor -- Bob Lind IT Jobs posted daily on klslconsulting.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Localized views
You might want to reinstall, Wirasat, and I'll tell you why. The stack installer has just put in a UTF-8 database, or converted yours to UTF-8. If you didn't want UTF-8 then you''ve got one whether you like it or not, to support 2 byte characters. And this may present problems if you have other applications or the ARS Server is running in non-unicode. Yes the stack installer is a great time saver, but it was said by the pope of Remedy himself that it does not fit all installations and you are best doing a product-by-product install if you don't want an all-language localizations. I've done it, yes it takes about 8-10 hours total with babysitting, but you'll get only what you want. Feel free to phone me if you want more details. Louise From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, February 21, 2012 10:01 AM Subject: Localized views ** We have installed ITSM 7.6.04 SP1 using stack installer and it has installed localized views. Is there any way to get rid of these views other than deleting them one by one? Thanks, Wirasat _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
hey wirasat
Are you still interested in a possible perm job? I believe you said you would get your permanent green card sometime in the spring... I would like to invite you to apply at Rightstar Systems. I love this company, and they provide all sorts of training and benefits, as well as CareFirst Blue Cross. The recruiter there asked me if I knew anyone I could recommend who is local to NoVa and of course thought of you. Please let me know and I can provide you with more information to answer your questions and introduce you to David Edwards, our recruiter. Take care now! Louise From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Monday, February 13, 2012 9:58 AM Subject: Re: HPD Help Desk SLA ** It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Bhupesh Gupta gupta.bhupesh3...@gmail.com To: arslist@ARSLIST.ORG Date: 02/13/2012 05:53 AM Subject: HPD Help Desk SLA Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG SLA for ticket re-open ? Does it reset and start fresh SLA , or continue to use the same SLA Please advise -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.comARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
spam warning
Dear Dan and the list, I just did this to prove that Yahoo's interface for private email replies still appends the group email address.It also qualifies me to get the Wake Up and Smell the Coffee award for the second time in my career. (The first time was spamming the ARSList in 1997 for which Dan promptly recruited me for Systemhouse. Actually it was just a dumb mistake. So I am really hoping he, and Wirasat, will forgive me. From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG; wirasat_sidd...@ao.uscourts.gov wirasat_sidd...@ao.uscourts.gov Sent: Monday, February 13, 2012 3:48 PM Subject: hey wirasat Are you still interested in a possible perm job? I believe you said you would get your permanent green card sometime in the spring... I would like to invite you to apply at Rightstar Systems. I love this company, and they provide all sorts of training and benefits, as well as CareFirst Blue Cross. The recruiter there asked me if I knew anyone I could recommend who is local to NoVa and of course thought of you. Please let me know and I can provide you with more information to answer your questions and introduce you to David Edwards, our recruiter. Take care now! Louise From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Monday, February 13, 2012 9:58 AM Subject: Re: HPD Help Desk SLA ** It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Bhupesh Gupta gupta.bhupesh3...@gmail.com To: arslist@ARSLIST.ORG Date: 02/13/2012 05:53 AM Subject: HPD Help Desk SLA Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG SLA for ticket re-open ? Does it reset and start fresh SLA , or continue to use the same SLA Please advise -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.comARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: spam warning
Back then it wasn't DANIELBLOOM.CA, though. I think that makes all the difference. And I didn't ask for a delete! I just asked for forgiveness. I will try to err more excitingly next time. Humor Friday fell on Tuesday this week, who knew? From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Monday, February 13, 2012 4:50 PM Subject: Re: spam warning ** That was then this is now. 15 years later and you are making the same dumb mistakes? I expect a whole new set by now, quite disappointing and uninteresting. And knowing you I really expected obscurely interesting ones. Happy to hear you like your current employer, much better than what people usually post by accident. Sorry, I only award the truly interesting things. Granted it is my rather suspect definition of interesting. Hey, no one has threatened to sue if I don’t delete a post in at least a couple of years, any takers? Daniel p.s. and the answer is no, the same answer I gave the US Armed Forces when they called me, I can’t delete a post, I can’t stop a post From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine Sent: February 13, 2012 4:29 PM To: arslist@ARSLIST.ORG Subject: spam warning ** Dear Dan and the list, I just did this to prove that Yahoo's interface for private email replies still appends the group email address.It also qualifies me to get the Wake Up and Smell the Coffee award for the second time in my career. (The first time was spamming the ARSList in 1997 for which Dan promptly recruited me for Systemhouse. Actually it was just a dumb mistake. So I am really hoping he, and Wirasat, will forgive me. From:Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG; wirasat_sidd...@ao.uscourts.gov wirasat_sidd...@ao.uscourts.gov Sent: Monday, February 13, 2012 3:48 PM Subject: hey wirasat Are you still interested in a possible perm job? I believe you said you would get your permanent green card sometime in the spring... I would like to invite you to apply at Rightstar Systems. I love this company, and they provide all sorts of training and benefits, as well as CareFirst Blue Cross. The recruiter there asked me if I knew anyone I could recommend who is local to NoVa and of course thought of you. Please let me know and I can provide you with more information to answer your questions and introduce you to David Edwards, our recruiter. Take care now! Louise From:Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Monday, February 13, 2012 9:58 AM Subject: Re: HPD Help Desk SLA ** It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks,Wirasat SiddiqiRemedy Development TeamDesk Phone: 202-502-3204Cell: 202-368-7190Email: wirasat_siddiqi@ao.uscourts.govFrom: Bhupesh Gupta gupta.bhupesh3...@gmail.comTo: arslist@ARSLIST.ORGDate: 02/13/2012 05:53 AMSubject: HPD Help Desk SLASent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG SLA for ticket re-open ? Does it reset and start fresh SLA , or continue to use the same SLA Please advise -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC (do they really do best practice? do you?)
Hope you don't mind if I nitpick, but anyone who has gone through ITIL v. 2 Foundation training should know that Best Practice has been supplanted by Good Practice once a Best Practice has been implemented into a production environment and becomes Standard Operating Procedure. If that has changed (or if BMC-UK hired an uninformed ITIL v.2 Foundation trainer and they've backed away from the term) please would someone let me know so I don't keep sounding like a fool? I'm sure I can figure out some way to win the Wake Up and Smell the Coffee award this year! I want to add to my trophy shelf. From: patrick zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, February 3, 2012 8:49 AM Subject: BMC (do they really do best practice? do you?) ** Catchy Title: however I have noticed something that is not done with BMC, and in most organizations. Knowledge is vanishing... Discussion: you contact customer support: they have you do X, Y, and Z.. but... solution was nothing to do with X, Y or Z. Vice it was something else (pick something). You contact support it is fixed, and they do not care what the solution is... They do not put it into an RKM, they do not share the information to their co-workers.. I am finding lots of customer support sites like this.. I would think.. this should be part of thebest practice.. you can save tons of time putting in an RKM, rather than trying to hoarding the information post it and allow others to use it.. (I know the Love your brother as yourself: does apply here also)... What say you ! -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04p2 and incorrect Dialog size
clearly, BMC does not. :( Not good. From: Terje Moglestue te...@mogle.com To: arslist@ARSLIST.ORG Sent: Wednesday, December 21, 2011 6:30 AM Subject: ITSM 7.6.04p2 and incorrect Dialog size ** Folks, We are playing with a sandbox for ITSM 7.604p2 running on Windows 2008, SQL 2008 and Tomcat. I can see that most dialogs got a incorrect windows size. The end user can scroll horizontal and vertical at times just a few millimetre in other dialogs a bit more. Most of the time all fields and buttons are within the window. It just looks tacky - badly implemented. It can quickly be fixed by resize the windows size within Developer Studio. Who got time doing that for all the dialog? BMC QA is normally better then this? Testing with different browsers makes hardly any difference. Can this be easily fixed? ~ Terje _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Consultant Available - ARS/ITSM Development
Please correct if I've put the wrong header on: Highly experienced, RAC-Certified (recertified to ITSM 7) Remedy ARS development consultant with very recent experience on ARS 7.6 and ITSM 7.6 and fifteen years of overall experience with Remedy and ITSM implementations. I hold an active DOD Secret clearance and recent Public Trust clearance, and available immediately. Prefer Northeast or California but will take short-term work in other geographies or overseas. Please contact by email or phone: 360-201-8074 Louise Van Hine loui...@zebratta.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: anyone know how to add custom approval phases
That actually WORKS? Or does it only work in 7.5? I don't remember ever being able to get past the out of box approval phases in 7.0.3 but I'd really REALLY like to know for my own info. --- On Tue, 5/24/11, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Tuesday, May 24, 2011, 11:25 AM ** You just create your own phase names by typing them in the field instead of using the menus. Then those phase names are available in the Mappings form. Rick On Tue, May 24, 2011 at 8:21 AM, pritch pri...@ptd.net wrote: Hi Andrew, Take a look at the Approval Process Configuration form. The entries in there navigate the approval processes. I've Offlined, added and renamed some of mine as well as adjusted the status flows (approval and rejections). Hopefully you have a dev or test env to play around with this. Once you have the process coniguration done, you'll obviously need to create the approval mappings. If I remember right, the changes to the Phase names came through to the approval mapping form. But I'm having a senior moment here so I don't recall if I had to adjust a menu somewhere. Check out the menu behind the Phase name in the approval mapping form to be sure of where the menu comes from. Hope this gives you a start. On Tue, 24 May 2011 09:24:00 -0400, Andrew C Goodall ago...@jcpenney.com wrote: Thanks Louise - that's how I originally had it configured. But the customer wants to the status of the change request to move from scheduled to review to scheduled to approval then to scheduled after each level, and as far as I can see you can't do that, it will stay in the begin status until all the levels of approval are complete for that phase. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine Sent: Tuesday, May 24, 2011 12:33 AM To: arslist@ARSLIST.ORG Subject: Re: anyone know how to add custom approval phases ** I'm not sure I fully understand what you are trying to do but I'll give it a try: If you are trying to deploy two implementation approvals, the way to do that is by changing the approval level in the approval mappings themselves, not the approval processes. The first implementation approval will fire at 0 and the second will fire at 1, and so on. The approval process will have the same phases. Because the definition of Implementation approval is that this is the last stage of approval before implementation. You can have as many levels of approval as you need 0, 1, 2, 3 etc. and the next level will not be invoked until the previous approval is completed. --- On Mon, 5/23/11, Andrew C Goodall ago...@jcpenney.com wrote: From: Andrew C Goodall ago...@jcpenney.com Subject: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Monday, May 23, 2011, 11:15 AM ** All, ITSM Change Management 7.5.01 My need: Customer wants change request 2 phase approval in Implementation Approval 1. Begin = Scheduled For Review, Approved = Scheduled For Approval 2. Begin = Scheduled For Approval, Approved = Scheduled As far as I can see I can only have one phase for approval per change in status Does anybody have any suggestions/recommendations to fulfill this need? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any
Re: anyone know how to add custom approval phases
One might just as easily ask the question why did they make State Transitions 'data driven' with its own table when ITSM 7 came along and then tell you that you can't turn them on and off? I think the answer is - BIG WHOOPS. --- On Tue, 5/24/11, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Tuesday, May 24, 2011, 3:00 PM ** Totally agree. Why build a data driven system and then not use it most of the time? Either replace the selection lists with menu data or don't. Rick On May 24, 2011 11:52 AM, Andrew C Goodall ago...@jcpenney.com wrote: Confirmed it works in 7.5.01 - pretty sweet, that's a load off my mind getting that to work. FYI - I also had to trigger the process based on a new custom status reason, so in case anyone else has requires that then here's what you need to do: 1.Add status reason record as value to form SYS:Status reason menu items 2.In DevStudio - Add status reason value to Form CHG:Infrastructure change management (in order for the value to stick when change record saved) 3.In DevStudio - Add status reason to Form APR:SYS-Approval Definition (in order for the value to stick when approval process config record is saved) 4.In DevStudio - Add status reason to Form SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsoleTemplate (in order to see value in the overview console) Why BMC designed the status reason in this manner infuriates the heck out of me - one simple change creates so much work. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine Sent: Tuesday, May 24, 2011 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: anyone know how to add custom approval phases ** That actually WORKS? Or does it only work in 7.5? I don't remember ever being able to get past the out of box approval phases in 7.0.3 but I'd really REALLY like to know for my own info. --- On Tue, 5/24/11, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyrick@GMA_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: anyone know how to add custom approval phases
I'm not sure I fully understand what you are trying to do but I'll give it a try: If you are trying to deploy two implementation approvals, the way to do that is by changing the approval level in the approval mappings themselves, not the approval processes. The first implementation approval will fire at 0 and the second will fire at 1, and so on. The approval process will have the same phases. Because the definition of Implementation approval is that this is the last stage of approval before implementation. You can have as many levels of approval as you need 0, 1, 2, 3 etc. and the next level will not be invoked until the previous approval is completed. --- On Mon, 5/23/11, Andrew C Goodall ago...@jcpenney.com wrote: From: Andrew C Goodall ago...@jcpenney.com Subject: anyone know how to add custom approval phases To: arslist@ARSLIST.ORG Date: Monday, May 23, 2011, 11:15 AM ** All, ITSM Change Management 7.5.01 My need: Customer wants change request 2 phase approval in “Implementation Approval” Begin = Scheduled For Review, Approved = Scheduled For Approval Begin = Scheduled For Approval, Approved = Scheduled As far as I can see I can only have one phase for approval per change in status Does anybody have any suggestions/recommendations to fulfill this need? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Creating Trouble tickets automatically
Someone correct me if I'm wrong, but I thought the executable runmacro.exe was
going away starting with 7.5 or 7.6, along with the plan for end-of-life for
the User Tool. Of course they've been trying to get rid of the User Tool since
forever... but even so. Does anyone know?
--- On Wed, 5/11/11, DDussie ddus...@aim.com wrote:
From: DDussie ddus...@aim.com
Subject: Re: Creating Trouble tickets automatically
To: arslist@ARSLIST.ORG
Date: Wednesday, May 11, 2011, 10:11 AM
Saji,
We use TEC (Tivoli Enterprice Console)- Migrating to Netcool/Ominbus as the
correlation application for all events whether node_down(server), monitoring
process/filesystem on server, databases, 4D-jobs, monitoring the network,
etc. TEC is integrated with a extensive script (in-house), which populate
runmacro - and generate tickets. Omnibus has a remedy gateway, that tickets
are managed from within the tool/gui, you can send to Remedy automatically
based configuration. The gateway is bi-directional/uni-directional.
runmacro --
Usage: runmacro [-h homeDir] [-d macroDir] [{-x server} ...] { -e |
-i }
macroName [-p param=value ...] [-U user] [-P password]
[{-w | -W } domainName] [-a portNum] [-O]
OR
runmacro -o output filename [{-x server} ...] -U user
[-P password] [{ -f | -s } form] [-t {arx|csv|xml}]
[-n]
[{-w | -W } domainName] [-a portNum] [-O] [-Q
internalqualformat] [-q clienttoolqualformat]
[-Z internalformatqualification
filename] [-z clientformatqualification filename]
--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Creating-Trouble-tickets-automatically-tp6351848p6352000.html
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restoring DB from SQL 2005 to SQL 2008
Hi List, Has anyone done a database refresh (restore) from a SQL 2005 instance under the covers to a SQL 2008 DB? BMC is saying that this is not supported, but we have done this into our TEST and DEV systems and now have refreshed our DEV with production which is still on SQL 2005, and are about to perform the ARS upgrade to 7.5 and then ITSM from 7.0.3. to 7.6. Has anyone done this in a production environment? So far everything looks okay, our CMDB relationship viewer is happy, our consoles are happy, we had a bit of a glitch with initially connecting but that was because the configuration had a connection setting wrong initially - that got corrected and regression tests seem to be passing. Many thanks for any and all comments, Louise van Hine Independent Consultant loui...@zebratta.com 360-201-7580 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change Request Permissions issue
If the user is trying to progress a change to Assigned or In Progress do any of his assigned groups have the Change User permissions? I haven't got the matrix of perms in front of me but the user doesn't just need a license - he also needs to be in the assignment group to be allowed to change an Infrastructure Change in order to save that change, which is usually Change User perms for at least one of the groups he belongs to. You probably knew all of that and he probably does but it's worth asking the question. From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, January 14, 2010 9:16:08 AM Subject: Change Request Permissions issue ** I have a strange problem where a user with an AR Fixed and Change Floating license cannot save changes to a Change Request in Draft mode, or move it to the next stage from the Process Flow Status Bar. User gets ARERR 330 errors referencing several fields in the Change form that have Public VIEW permissions. Is this a known issue that anyone else has had to deal with? I don't want to go fixing permissions if that isn't the source of the problem, though it would seem to be. I did turn on AL/Filter/SQL/API logs, but they didn't show me anything useful in terms of a transaction or workflow object that was the source of the errors. I did see KM 01002002 that referenced a similar problem with the AP-Signature form. ARS 7.1.0p7/CM 7.0.3p9 Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Job: Sr. Remedy Admin - Maryland - 6 month contract to hire
jtkitche wrote: List, This will go quickly. I need US Citizen Admins not Developers. If you are a developer that can do admin work send me a resume focused on admin versus development. My client has stated several times... I do not want to see developer resumes. Call with Questions. This position requires a candidate be a US Citizen and clearable to a DOE Q. Please note this position is for an Administrator. Candidates with mostly developer experience will not be considered. This position requires a Bachelor's degree (in Computer Science, Management Information Systems, Computer Science/Engineering, Computer Information Systems, or a related field) or equivalent, and 7+ years of related experience. Senior Remedy Systems Administrator U.S. Citizenship Required - Active Security Clearance Preferred Germantown, MD Description: * Administration of Remedy 7.x Action Request System * Administration of Remedy 7.x ITSM suite applications (Incident, Change, Problem, Asset Management, Knowledge Mgmt, SLM, SRM) * Administration (creation, modification, and archival) of company, support group, location, and other foundation data elements. * Troubleshoot software hardware problems, and identify, implement, document system fixes. * Analyze Remedy system performance and implement improvements as necessary. * Participate in formal software development activities including CMMI certification. * Adhere to all relevant team development standards and methodologies * B.S./B.A. in Information Systems, Computer Science, related field, or equivalent work experience Platforms: ORACLE/Sun Solaris Other Remedy Tools: Remedy Migrator/Data Management Mid-Tier ARS Administration on ITSM Modules Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are I think that if you post a job requirement for someone to do performance tuning and development, you are going to need a developer. No? Is that what participate in development activities and Adhere to all relevant team development standards and methodologies sort of implies ? If you want someone to do development and you want to pay them for being an admin then just say My customer is too cheap to pay for a developer and will someone take less money like you did last time with the midrange developer salary with a job description that requires a seasoned technical lead. And that is going to be tough to do when you require a security clearance too. There is only a subset of developers with security clearances, and the rates aren't lower for security cleared developers and admins; it is higher. -- View this message in context: http://www.nabble.com/Job%3A-Sr.-Remedy-Admin---Maryland---6-month-contract-to-hire-tp24609077p25698681.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLM Milestones Not Using Business Time?
If you haven't gotten a reply to this already, Jon, the 7.1 SLM does not use business time - it uses business entities and time segments. You CAN use Business Time to set an escalation time in your form (HPD:Helpdesk or CHG:Change or whichever record you need to set your targets on) however you would have to write code to process the estimated time, so it is sort of a hybrid solution. There is a KB article on defining business entities and time segments with your SLM targets: KM article 20003302 If you can't find it on the BMC site I'll try to hunt it down myself. My particular issue was getting the off-hours offset for multiple time zones, which required setting up multiple business entities all with different time zone offsets. I finally did do it, but I wrote a hybrid solution for it. But it does work! Jon Chau wrote: Hello Listers, Based on my experience, it appears that milestone actions that fire off of service targets in SLM do not use business time. Example - I have a milestone action that sends a notification 300% of Goal time from start. Even though business time segments are configured to be available only Monday-Friday from 8:00AM - 5:00PM, the action still gets sent out during the weekend. Is this how it is supposed to work? If so, how would I configure my milestone actions to not fire during the weekend/unavailable times? Thanks, Jon SLM 7.1 patch 001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/SLM-Milestones-Not-Using-Business-Time--tp25462600p25472037.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anybody running their prod system on VMWARE?
As far as I am aware, VMWare platforms are considered partially supported by BMC, and last I spoke with them about it, do not recommend VMWare for production systems because they may not be able to assist with a problem that is based in VMWare rather than ARSystem. However, that being said, an architect I have worked with recently who knows a lot about the underlying architecture of VMWare says that it wouldn't be an issue if you spec the right hardware, memory etc. Which is sort of what Rick's saying here. --- On Mon, 8/24/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: Anybody running their prod system on VMWARE? To: arslist@ARSLIST.ORG Date: Monday, August 24, 2009, 6:38 PM ** Anybody running their prod system on VMWARE?Jack, Fwiw, I see a growing percentage of installations on virtual platforms these days. They need a bit more RAM than a physical counterpart, but I know of no other significant issues. RickFrom: Covert, Jack Date: Mon, 24 Aug 2009 15:20:13 -0700 To: arslist@ARSLIST.ORG Subject: Anybody running their prod system on VMWARE? How well is it performing? How many users are you supporting? Are you using it for all servers, the database, app or web? Any issues w/ BMC support? Doing some homework, thanks for your help. Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
The dreaded MS-Office/User Tool 7.0.1 bug
In reference to Defect SW00257321 that I have had more than one experience with (User Tool 7.0.1 patch 2 corrupts MS Office), the discussion here and the technical bulletin all referred to the Uninstall creating the corruption. Is there a corruption issue that occurs under non-uninstall conditions? Because a colleague here said that there have been two incidents of corruption of MS-Office when the default Home directory was selected which triggered a corruption of MS-Office without having uninstalled anything. BMC's Knowledge Base is singularly unhelpful, KM-1007962 simply says if your User Tool installation corrupts your MS Office, then reimage the PC. Thanks folks. -- View this message in context: http://www.nabble.com/The-dreaded-MS-Office-User-Tool-7.0.1-bug-tp24756638p24756638.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
field level help on midtier 7.0.1 - hopeless?
I am trying to get similar-function field level help on midtier forms. I tried adding the form-action-field Help but that seems to provide the Remedy standard online help rather than the form helptext or field help text, and the documentation for field level help on the midtier consists of one tiny paragraph saying add a form action field for Help which will display the form and field help. Is there any better way than creating an active link with a pop up box for each and every field that needs explanation? -- View this message in context: http://www.nabble.com/field-level-help-on-midtier-7.0.1---hopeless--tp24482421p24482421.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: logic limit on shared workflow?
Sorry I wasn't clear, I am concerned about whether there is a performance degradation or a hard limit on the number of forms that can be attached/share a group of 120 links and about 20 filters, and you've answered the part about number of forms, now the only concern is whether the same workflow shared by 50 forms causes a significant decrease in performance. Thanks! Axton Grams wrote: Logical Limits: - number of groups in the assignee group field - length of a username/group - joins: unions, aggregates, inline functions - functions in qualifications - number of actions in a workflow object's if/else - number of optional/required fields on a form - size of an integer - date/time field after 2038 - number of filters in a single operation, though the limit can be changed - duration the arserver waits on the db server to return - A regular form can only handle 999,999,999,999,999 entries The list can go on for a long time. Anything in particular you are worried about? As for shared workflow, the data model used in the meta-data tables is capable of accommodating any number of forms per workflow object. Axton Grams This reflects my opinions and observations. On Mon, Jul 6, 2009 at 10:56 AM, Louise van Hinelvanh...@express-scripts.com wrote: Has anyone ever run into a logical or performance limit on shared workflow? The sizing I am talking about is 150 objects (mostly active links, a few AL guides and a couple of dozen filters), and 75 forms. Most of the workflow consists of shared buttons and screen control, the filters do mainly creates and a few modifies to subforms. I did see an earlier message on the list regarding the use of $SERVER$ and $SCHEMA$ keywords in AL actions slowing down the server, but are there other logical limits that anyone knows about? Platform ARS 7.0.01 Patch 7 Thanks! -- View this message in context: http://www.nabble.com/logic-limit-on-shared-workflow--tp24358132p24358132.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/logic-limit-on-shared-workflow--tp24358132p24372522.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
logic limit on shared workflow?
Has anyone ever run into a logical or performance limit on shared workflow? The sizing I am talking about is 150 objects (mostly active links, a few AL guides and a couple of dozen filters), and 75 forms. Most of the workflow consists of shared buttons and screen control, the filters do mainly creates and a few modifies to subforms. I did see an earlier message on the list regarding the use of $SERVER$ and $SCHEMA$ keywords in AL actions slowing down the server, but are there other logical limits that anyone knows about? Platform ARS 7.0.01 Patch 7 Thanks! -- View this message in context: http://www.nabble.com/logic-limit-on-shared-workflow--tp24358132p24358132.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLM 7.0.3 Yikes - Unavailability Problem
The manual says if you configure hours as unavailable in a Business Time Segment and added it to your Business Entity, they will not be measured in target measurements. I have created a Business Entity which I added to the Goal and Cost tab, and when it attaches to my incident, the milestones create just as if there were no unavailable hours intervening. Is there some magical limitation in the business entities that make it so that the SLM forgets to stop measuring? Or a bug I don't know about? It is the older version of SLM, and I'm wondering whether that is it. Yes, I've verified that I don't have another field in my Data Sources, and have rebuilt my target just to be sure of it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
** I suppose you could add a status reason under the End of Life status for "Stolen." I believe the industry term, though, is "Shrinkage."--- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.comSubject: Re: Dealing with stolen AssetsTo: arslist@ARSLIST.ORGDate: Wednesday, June 10, 2009, 12:26 PM ** I generally sell...err...I mean look for them on eBay. Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon..net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Functional Spec Document Request
All of my documents are under confidential nondisclosure. However, there are samples on the intertubes. Here is one that is quite good: http://www.digitalsurvivors.com/profile/digitalsurvivorfds.php --- On Tue, 6/2/09, Jase Brandon jasebran...@gmail.com wrote: From: Jase Brandon jasebran...@gmail.com Subject: Functional Spec Document Request To: arslist@ARSLIST.ORG Date: Tuesday, June 2, 2009, 2:09 PM ** Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Functional Spec Document Request
sorry I posted the wrong link - here's a good general spec doc. There are also many other samples available publically. www.processimpact.com/process_assets/srs_template.doc It can be easily adapted to Remedy applications. What I do in the workflow-specific area is break it down as follows: Form Links Filters Menus Guides For each form that gets modified. --- On Tue, 6/2/09, Jase Brandon jasebran...@gmail.com wrote: From: Jase Brandon jasebran...@gmail.com Subject: Functional Spec Document Request To: arslist@ARSLIST.ORG Date: Tuesday, June 2, 2009, 2:09 PM ** Hello All, Does anyone have a basic Functional Spec Document specific to Remedy that they would be willing to share? Thanks in Advance, Jase Brandon Quality Technology Services 300 Satellite Blvd, Suwanee, GA 30024_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR [311] Field ID is not related to this form : 200000020
I did a search on the field number, cross referencing 'ARS' and came up with the following link: http://communities.bmc.com/communities/message/80194#80194 The label for field 20020 is 'Name', at least in this particular instance referenced in the message above. that might help narrow the search. --- On Sat, 5/30/09, Tim Widowfield tim_widowfi...@yahoo.com wrote: From: Tim Widowfield tim_widowfi...@yahoo.com Subject: Re: ARERR [311] Field ID is not related to this form : 20020 To: arslist@ARSLIST.ORG Date: Saturday, May 30, 2009, 11:40 AM ** Since you've searched the field database table and all the form tables, it's time to direct your attention to workflow. Can an active link or filter refer to a field ID and without that reference appearing in a log? Of course. This is Remedy. If I were in your shoes, I'd export a definition dump of all my workflow, and then open it in a text editor (plug for Vim and gVim here) and search for the field ID. Now you need to play master detective and start the process of elimination. No matter where you find the field ID, open up the workflow object in the Admin tool and start editing. It could be lurking in a set fields action, a get fields query, a run if qualification, a PERFORM-ACTION process, etc. If you open up that workflow definition file and find nothing, cast your net farther and dump all your forms into a def file. An orphan field ID could be hiding in a table field query. If you strike out after all that, then maybe the problem is local. Delete all your ARF and ARV files, and log back in to your AR Server. Try doing the same operations from a different PC. Try it from Mid Tier. The nice thing about Remedy is the possibilities are practically endless. --Tim From: Dwayne Martin marti...@jmu.edu To: arslist@ARSLIST.ORG Sent: Friday, May 29, 2009 3:09:21 PM Subject: Re: [ARSLIST] ARERR [311] Field ID is not related to this form : 20020 Thanks, but I've run Active Link and Filter logs, and there is no workflow triggered that references 20020. Dwayne Original message Date: Fri, 29 May 2009 15:26:36 -0400 From: rem...@arutilities.com Subject: Re: ARERR [311] Field ID is not related to this form : 20020 To: arslist@ARSLIST.ORG Is any additional workflow being triggered on Display, Window Open, Search etc.. If so, perhaps one of those is referencing that field. Dear List, I have a form (Form A) with 20,000 records. I can open the form in the client User tool, and run an unqualified query and retrieve all records. On Form B and C I have buttons that call Active Links, which are supposed to open particular records in Form A. But instead I get the above error- usually. On Form B there is a character field, and a button that calls a link that opens the single record in Form A that matches the character field. That button/link works. If I click a button that should display 35 records I get the error.. But I can display each of the 35 records one at a time by pasting the value in the character field and clicking button that opens the matching record. I checked the BMC Knowledge Base and found an entry about an “embedded query.â€・ 20020 is the “Nameâ€・ fieldid in the Asset Management module, which we have. So somewhere in our set-up there must be a reference to this “Nameâ€・ field. But I’ve checked the Database data for every field on the form, as well as the form itself. There is no error or reference to 20020 in the Active Link, Filter, or SQL logs. There are no tables with references to 20020 . Any suggestions? Dwayne Martin James Madison University (ARS 7.1 p 3, RH Linux Server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Approval and Assignment not installing
I got them to go in, but only after I did the SQL authentication and it took me more than 4 tries. So I do know that it works on SQL server and it will run - with assignment and approval engines. That being said, in the couple of months since I installed 7.5 I have gotten feedback that support is just now getting up to speed with some of its more arcane problems. And yeah, there are problems. --- On Mon, 5/18/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: 7.5 Approval and Assignment not installing To: arslist@ARSLIST.ORG Date: Monday, May 18, 2009, 4:25 PM ** I am installing AR System 7.5.1 on a Win2003/SQL2005 virtual server with 4GB RAM. Tomcat 5.5_27, Java 1.6_13. The AR System installation says it is successful, and going through all of the log files, there are no errors or failures. However, neither the Approval nor the Assignment engines will install, either as part of the initial install or a subsequent discrete one. When I say they don't install, the directories and files are created on the server, but no forms, workflow, or data are actually created in the DB, even though the install logs say they are. I even verified this in SQL, to be sure I didn't have some stale UT files in the way. They suggested that I use SQL authentication instead of Windows, but it made no difference. Tried with and without Unicode setting, too, FWIW. Not too many variables to change. I have tried this about 4 times. BMC Support is pulling the old log file shuffle (asking me for that which I have already sent), so I figure while I am waiting for something more productive, I will ask you guys if you have seen this, or have any suggestions. Rick_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Approval and Assignment not installing
I never uninstalled. --- On Mon, 5/18/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: 7.5 Approval and Assignment not installing To: arslist@ARSLIST.ORG Date: Monday, May 18, 2009, 6:08 PM ** Thanks, Louise. Did you uninstall between tries, or just run the install script again...and again? BTW, one of those arcane problems is that the uninstall script for CMDB does not run. Neither does the Add/Remove programs. Maybe it's just me, but I would think that if I ran a software department, and we completely changed the installer methodology, that testing the snot out of that new methodology prior to release would be a prudent thing. But, maybe that's just me. Rick On Mon, May 18, 2009 at 3:00 PM, Louise Van Hine lvanh...@yahoo.com wrote: ** I got them to go in, but only after I did the SQL authentication and it took me more than 4 tries. So I do know that it works on SQL server and it will run - with assignment and approval engines. That being said, in the couple of months since I installed 7.5 I have gotten feedback that support is just now getting up to speed with some of its more arcane problems. And yeah, there are problems. --- On Mon, 5/18/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: 7.5 Approval and Assignment not installing To: arslist@ARSLIST.ORG Date: Monday, May 18, 2009, 4:25 PM ** I am installing AR System 7.5.1 on a Win2003/SQL2005 virtual server with 4GB RAM. Tomcat 5.5_27, Java 1.6_13. The AR System installation says it is successful, and going through all of the log files, there are no errors or failures. However, neither the Approval nor the Assignment engines will install, either as part of the initial install or a subsequent discrete one. When I say they don't install, the directories and files are created on the server, but no forms, workflow, or data are actually created in the DB, even though the install logs say they are. I even verified this in SQL, to be sure I didn't have some stale UT files in the way. They suggested that I use SQL authentication instead of Windows, but it made no difference. Tried with and without Unicode setting, too, FWIW. Not too many variables to change. I have tried this about 4 times. BMC Support is pulling the old log file shuffle (asking me for that which I have already sent), so I figure while I am waiting for something more productive, I will ask you guys if you have seen this, or have any suggestions. Rick_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Reporting client error
I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting client error
Could you explain a bit better what you are referring to? What tab under what in what tool? --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 1:19 PM ** I dont think removing the cache files (*.arv, *.arf) files will help. Did you check to see on the user has the user has the AR System ODBC Data Source listed in the ODBC Data Source Administrator under the User DSN tab? Also make sure that this user has the AR System ODBC Driver listed in the Drivers folder in this same window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting client error ** Already tried that. I saw something on the web for this client error saying that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so that's my next plan. --- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote: From: Lammey, Peter A. peter.a.lam...@espn.com Subject: Re: Reporting client error To: arslist@ARSLIST.ORG Date: Thursday, April 30, 2009, 12:23 PM ** It sounds like an issue with the Remedy User client and how it was installed. Perhaps the Remedy ODBC driver was not installed correctly or was not registered properly. Can the client reinstall the Remedy User client and see if it this problem then goes away? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, April 30, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Reporting client error ** I have a user trying to use the out of box ITSM reporting console for 7.5 getting the following error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904) Any ideas as to where to look? His account seems fine when I access reporting from my own machine. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Etiquette Question: Is Fat Client offensive?
never heard or used the term fat client - when ARWeb first came out it was billed as the thin client in contradistinction to the thick client WUT. Back in the good old days of the UNIX-only server version, there was an ASCII client. Otherwise known as the anorexic client. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to get Calbro out of first position
Did you hear the one about the company that implemented ITSM and changed its company name to Calbro Services because that's what all the defaults were set to? Does anyone know off the top of their head how to get the default on the Application Administration Console to be set to something other than Calbro, like, my own company's name? I'm on 7.5. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to get Calbro out of first position
oh, perfect! thank you! --- On Mon, 3/30/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: How to get Calbro out of first position To: arslist@ARSLIST.ORG Date: Monday, March 30, 2009, 5:13 PM Louise, Go to COM:Company. What you see there should tell you what you need to know to figure out the solution. Rick Sent from my Verizon Wireless BlackBerry From: Louise Van Hine Date: Mon, 30 Mar 2009 14:01:55 -0700 To: arslist@ARSLIST.ORG Subject: How to get Calbro out of first position ** Did you hear the one about the company that implemented ITSM and changed its company name to Calbro Services because that's what all the defaults were set to? Does anyone know off the top of their head how to get the default on the Application Administration Console to be set to something other than Calbro, like, my own company's name? I'm on 7.5. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: IP Devices and CMDB 2.1 Classes
So when the IP addresses are put into the LanEndpoint, I make a relationship to the ComputerSystem records? None of this is discovery stuff, it's all going to be imported data for now. Thanks everyone for your input! I'll see what the customer wants to do. This is only a proof of concept system in any case, so we can try different things to see what works. --- On Fri, 3/20/09, Guillaume Rheault guilla...@dcshq.com wrote: From: Guillaume Rheault guilla...@dcshq.com Subject: Re: IP Devices and CMDB 2.1 Classes To: arslist@ARSLIST.ORG Date: Friday, March 20, 2009, 11:14 AM ** You can also use the LAN EndPoint class. I actually prefer the LAN Endpoint class instead of the IP EndPoint class for this situation, since the LAN EndPoint has the MAC Address; you can use the Group Address field for the subnet mask; another useful field is the Alias Addresses, in which you can store multiple virtual IPs. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Thu 03/19/09 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: IP Devices and CMDB 2.1 Classes I believe the IP Endpoint class is intended to document things like IP addresses. Adding an attribute for IP address is probably not a good solution, unless you know that the device will only have one (or some maximum number of) IP address(es). As noted in someone else's reply, there is a field for domain name on the computer system class already. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, March 19, 2009 4:27 PM To: arslist@ARSLIST.ORG Subject: IP Devices and CMDB 2.1 Classes ** I wanted to know from those who have done some mapping of network hardware and devices, how you map various and sundry IP-addressed network devices in the CMDB? My task right now is to try to use what we have without adding any classes or attributes, (at least for now), and it looks like most everything can be shoved into the ComputerSystem class, since that is where the mapping document says to put bridges, firewalls, routers and the like, but I am interested to know how CMDB administrators have handled attributes like domain name and primary and secondary IP address when there is no business need to describe or to discover connectivity collections, endpoints, lans, etc. Do you just add attributes, or what? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: IP Devices and CMDB 2.1 Classes
That is exactly what I wanted to know, Peter! Thanks, that is great. Of course probably they won't want to do this, but then again, it won't be for lack of telling them the right thing to do! Cheers, Louise --- On Fri, 3/20/09, P Romain ARSlist p.romain.arsl...@parsolutions.co.uk wrote: From: P Romain ARSlist p.romain.arsl...@parsolutions.co.uk Subject: Re: IP Devices and CMDB 2.1 Classes To: arslist@ARSLIST.ORG Date: Friday, March 20, 2009, 2:32 PM ** BMC FD/TD Discovery creates an IP Endpoint class for the IP and a LAN Endpoint CI for the MAC address and relates these together (dependency where the MAC is the parent if I remember right). It relates these two CIs to the computer system using the hosted access point class. If you want to pull the best practice card then I’d go with the above. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Louise Van Hine Sent: 20 March 2009 17:49 To: arslist@ARSLIST.ORG Subject: Re: IP Devices and CMDB 2.1 Classes ** So when the IP addresses are put into the LanEndpoint, I make a relationship to the ComputerSystem records? None of this is discovery stuff, it's all going to be imported data for now. Thanks everyone for your input! I'll see what the customer wants to do. This is only a proof of concept system in any case, so we can try different things to see what works. --- On Fri, 3/20/09, Guillaume Rheault guilla...@dcshq.com wrote: From: Guillaume Rheault guilla...@dcshq.com Subject: Re: IP Devices and CMDB 2.1 Classes To: arslist@ARSLIST.ORG Date: Friday, March 20, 2009, 11:14 AM ** You can also use the LAN EndPoint class. I actually prefer the LAN Endpoint class instead of the IP EndPoint class for this situation, since the LAN EndPoint has the MAC Address; you can use the Group Address field for the subnet mask; another useful field is the Alias Addresses, in which you can store multiple virtual IPs. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Thu 03/19/09 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: IP Devices and CMDB 2.1 Classes I believe the IP Endpoint class is intended to document things like IP addresses. Adding an attribute for IP address is probably not a good solution, unless you know that the device will only have one (or some maximum number of) IP address(es). As noted in someone else's reply, there is a field for domain name on the computer system class already. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Thursday, March 19, 2009 4:27 PM To: arslist@ARSLIST.ORG Subject: IP Devices and CMDB 2.1 Classes ** I wanted to know from those who have done some mapping of network hardware and devices, how you map various and sundry IP-addressed network devices in the CMDB? My task right now is to try to use what we have without adding any classes or attributes, (at least for now), and it looks like most everything can be shoved into the ComputerSystem class, since that is where the mapping document says to put bridges, firewalls, routers and the like, but I am interested to know how CMDB administrators have handled attributes like domain name and primary and secondary IP address when there is no business need to describe or to discover connectivity collections, endpoints, lans, etc. Do you just add attributes, or what? __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
IP Devices and CMDB 2.1 Classes
I wanted to know from those who have done some mapping of network hardware and devices, how you map various and sundry IP-addressed network devices in the CMDB? My task right now is to try to use what we have without adding any classes or attributes, (at least for now), and it looks like most everything can be shoved into the ComputerSystem class, since that is where the mapping document says to put bridges, firewalls, routers and the like, but I am interested to know how CMDB administrators have handled attributes like domain name and primary and secondary IP address when there is no business need to describe or to discover connectivity collections, endpoints, lans, etc. Do you just add attributes, or what? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
IP Devices and CMDB 2.1 Classes
I wanted to know from those who have done some mapping of network hardware and devices, how you map various and sundry IP-addressed network devices in the CMDB? My task right now is to try to use what we have without adding any classes or attributes, (at least for now), and it looks like most everything can be shoved into the ComputerSystem class, since that is where the mapping document says to put bridges, firewalls, routers and the like, but I am interested to know how CMDB administrators have handled attributes like domain name and primary and secondary IP address when there is no business need to describe or to discover connectivity collections, endpoints, lans, etc. Do you just add attributes, or what? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Repost of a question.
Hi Howard, It's been a couple of years since I attempted to add something to the Service Request to get pushed to the Incident, and never managed to get through the spaghetti of code that does the create event and creates the Incident.. I ended up adding a field to the SR and then pushing that field to the incident after incident creation, and bypassing the push-to-incident guides completely. It is possible to implement this workaround because an incident number does get referenced in the SR during incident creation, and you can backtrack to the field you want to push using the entry ID. And as you say, BMC is not going to help you do it any more elegantly. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Repost of a question.
Hi Howard, It's been a couple of years since I attempted to add something to the Service Request to get pushed to the Incident, and never managed to get through the spaghetti of code that does the create event and creates the Incident.. I ended up adding a field to the SR and then pushing that field to the incident after incident creation, and bypassing the push-to-incident guides completely. It is possible to implement this workaround because an incident number does get referenced in the SR during incident creation, and you can backtrack to the field you want to push using the entry ID. And as you say, BMC is not going to help you do it any more elegantly. --- On Tue, 2/24/09, Howard Richter hbr4...@gmail.com wrote: From: Howard Richter hbr4...@gmail.com Subject: Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form To: arslist@ARSLIST.ORG Date: Tuesday, February 24, 2009, 6:26 PM ** All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” 6. Add fields to “HPD:Help Desk” -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Customization in the Approver Tab of change management
The underlying form feeding the Approval tab is relatively straightforward: there are a couple of forms, AP:Signature and gets joined to AP:Detail to make up the query for the approval table which I believe is called AP:Signature-Detail. I have added things to that tab simply by making a field on whichever is the base form holding the data and then added the column to the table on the Change form. Make sure you are adding the same field to the correct base form then select it in the join form. (Sorry i can't be more specific here, I only have 7.5 in front of me and the architecture looks slightly different.) You may need to perform a lookup for the name using the Login ID in order to populate it in the underlying form when the signature record gets created, but that is not difficult to do. --- On Fri, 2/20/09, Saravanan Palaniappan saravan...@virtusa.com wrote: From: Saravanan Palaniappan saravan...@virtusa.com Subject: Customization in the Approver Tab of change management To: arslist@ARSLIST.ORG Date: Friday, February 20, 2009, 7:07 AM ** All, There is a requirement to display the full name in the approver tab of the change managemnt console. We tried customizing the workflow INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close but that doesn't help it out . Any thoughts ? Have any one implemented this before? Regards Sarav.. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Heads-up: ITSM 7.5 needs 6 GB of memory ?
Guilleaume, I think that the ever-increasing resource requirements for the ITSM application are the reason why BMC started building the VMware Flight decks complete with a demo script for standard behavior for each of the modules, in order to supply a portable demo environment. I just finished installing 7..5 into a VM multiple server environment, and it sure wasn't a slam dunk. --- On Tue, 2/17/09, Guillaume Rheault guilla...@dcshq.com wrote: From: Guillaume Rheault guilla...@dcshq.com Subject: Heads-up: ITSM 7.5 needs 6 GB of memory ? To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 1:49 PM ** For all of you who used to have ITSM in your laptops for demo purposes (albeit with a lot of pain): In the ITSM 7.5 install guide, it states that it requires 6 GBs of memory. The ITSM installer also refers to that requirement, but apparently is not enforcing it, since I am running it right now on a 4GB development server. So it did not complain, which is very good . However, I just hope the installer does not crap out on me complaining there is not enough memory!! My concern is that it seems less and less feasible to load the ITSM suite in a laptop to demo it. Maybe ITSM 7.5.1 will enforce that 6 GB limit in which case my 4 GB dual processor laptop, which is fairly high end by the way, will not be able to run it, or even install it. How about that. So unless you have a real server out there that you can remote connect to, you would not be able to demo the app at all. I wonder if BMC has even thought and wondered about all this for their own sales force, and the partners' sales force I mean sometimes you are not allowed external network access at a customer site until you have been granted access to. Even then, you always run into the possibility of network issues or something that prevents you to demo the app. Being able to demo the app from the laptop has always been a very good fail safe alternativeone that looks less and less feasible. Guillaume __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: http://midtierserver:8080/arsys where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Resolved: Tomcat Settings for ARS 7.1
The easy way around this is to install Tomcat before installing your midtier,
using a separate Tomcat installation executable. It takes longer but goes
where you want it to. I don't believe the installer gives you a path option
when you tell it to install Tomcat.
--- On Tue, 2/10/09, LJ Longwing lj.longw...@gmail.com wrote:
From: LJ Longwing lj.longw...@gmail.com
Subject: Re: Resolved: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Tuesday, February 10, 2009, 9:18 AM
**
I've had the opposite, although frustrating experience. I install my Midtier
on E:, and when I tell it I need to install Tomcat, it installs it also on
E...but chooses a directory that I don't wanta bit frustrating.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Monday, February 09, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Tomcat Settings for ARS 7.1
**
A colleague helped me resolve this. It turns out that the Midtier will NOT
work with Tomcat installed anywhere but on C, unless you want to change some
registry settings in Windows. I reinstalled Tomcat on C and it worked okay.
Another gotcha is for some reason, perhaps it has to do with a flaw in the
installer, the application administration password and the midtier passwords
got messed up and would not allow a login through the midtier, regardless of
which user I attempted to log in with. Resetting the same passwords on the AR
Server Administration console as well as resetting the Midtier administrator
password, then checking Validate password cleared the problem. But I had
done all of that the first time with the installer. Apparently it is necessary
to go back and add them all in again.
--- On Sat, 2/7/09, Matt Reinfeldt arsl...@mattreinfeldt.com wrote:
From: Matt Reinfeldt arsl...@mattreinfeldt.com
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Saturday, February 7, 2009, 9:40 PM
**
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Louise,
Check your server.xml file. That is where all the port definitions should be.
Good luck,
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Saturday, February 07, 2009 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1
**
Yes, I did configure IIS that way. the problem is that the instruction list I
have for IIS configuration is not complete. I'll resume the fight again Monday
- thanks for the tips, Joe!
--- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote:
From: Joe D'Souza jdso...@shyle.net
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday, February 6, 2009, 7:21 PM
**
Tomcat and IIS must be both using the same port causing a conflict? What is
your port configuration? By default Tomcat should use 8080 and IIS should be
using 80.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine
Sent: Friday, February 06, 2009 7:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1
**
Yes, Tomcat is definitely running. Although I have not done anything to
configure IIS as yet.
--- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote:
From: Joe DeSouza joe_rem...@yahoo.com
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday, February 6, 2009, 5:26 PM
**
Is Tomcat up and running?
Maybe the process is hung? Try restarting after making sure the java process
that starts up tomcat is killed.
Joe
From: Louise Van Hine lvanh...@yahoo.com
To: arslist@ARSLIST.ORG
Sent: Friday, February 6, 2009 3:07:56 PM
Subject: Re: Tomcat Settings for ARS 7.1
**
I saw something
7.1 to 7.5
Because I am only doing a greenfield install of 7.5, I have not as yet done an exploration of what the upgrade path and interoperability capabilities are between ITSM 7.5 (on ARS 7.5) and ITSM 7.01 on ARS 7.1. I wasn't able to find any 7.5 white papers on upgrade paths or interoperability. Has anyone seen any of this or would like to comment on what either a) trying to get an ITSM 7.01 and a 7.5 to talk, or what the level of effort is for upgrading to 7.5? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Atrium Core Installer failed
Has anyone run into this problem with the Atrium Core installer for 7.5? Any workarounds found for this? Installer User Interface Mode Not Supported, Unable to Load and to Prepare the Installer in GUI Mode. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Resolved: Tomcat Settings for ARS 7.1
A colleague helped me resolve this. It turns out that the Midtier will NOT work with Tomcat installed anywhere but on C, unless you want to change some registry settings in Windows. I reinstalled Tomcat on C and it worked okay. Another gotcha is for some reason, perhaps it has to do with a flaw in the installer, the application administration password and the midtier passwords got messed up and would not allow a login through the midtier, regardless of which user I attempted to log in with. Resetting the same passwords on the AR Server Administration console as well as resetting the Midtier administrator password, then checking Validate password cleared the problem. But I had done all of that the first time with the installer. Apparently it is necessary to go back and add them all in again. --- On Sat, 2/7/09, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: From: Matt Reinfeldt arsl...@mattreinfeldt.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Saturday, February 7, 2009, 9:40 PM ** Louise, Check your server.xml file. That is where all the port definitions should be. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Saturday, February 07, 2009 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, I did configure IIS that way. the problem is that the instruction list I have for IIS configuration is not complete. I'll resume the fight again Monday - thanks for the tips, Joe! --- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 7:21 PM ** Tomcat and IIS must be both using the same port causing a conflict? What is your port configuration? By default Tomcat should use 8080 and IIS should be using 80. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Louise Van Hine Sent: Friday, February 06, 2009 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat Settings for ARS 7.1 ** Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Yes, I did configure IIS that way. the problem is that the instruction list I
have for IIS configuration is not complete. I'll resume the fight again Monday
- thanks for the tips, Joe!
--- On Fri, 2/6/09, Joe D'Souza jdso...@shyle.net wrote:
From: Joe D'Souza jdso...@shyle.net
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday, February 6, 2009, 7:21 PM
**
Tomcat and IIS must be both
using the same port causing a conflict? What is your port configuration? By
default Tomcat should use 8080 and IIS should be using 80.
Joe
-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of
Louise Van Hine
Sent: Friday, February 06, 2009 7:04
PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings
for ARS 7.1
**
Yes, Tomcat is definitely running. Although I have
not done anything to configure IIS as yet.
--- On Fri,
2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote:
From:
Joe DeSouza joe_rem...@yahoo.com
Subject: Re: Tomcat
Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Friday,
February 6, 2009, 5:26 PM
**
#yiv2099505813 #yiv1970539496 DIV {
MARGIN:0px;}
Is Tomcat up and running?
Maybe the process is hung? Try restarting after making sure
the java process that starts up tomcat is killed.
Joe
From: Louise Van Hine
lvanh...@yahoo.com
To:
arslist@ARSLIST.ORG
Sent: Friday, February 6, 2009
3:07:56 PM
Subject:
Re: Tomcat Settings for ARS 7.1
**
I saw something rush by here yesterday about Tomcat
installation and the application being configured with port
8080
commented out? Could whoever put that up there please show
how to uncomment that, because I think I am having that problem
- the localhost won't show anything when I try to open the
page.
Thanks!
Louise van Hine
--- On Thu, 2/5/09, Joe DeSouza
joe_rem...@yahoo.com wrote:
From:
Joe DeSouza joe_rem...@yahoo.com
Subject: Re:
Tomcat Settings for ARS 7.1
To:
arslist@ARSLIST.ORG
Date: Thursday, February 5, 2009, 7:14
PM
**
#yiv2099505813 #yiv1970539496 #yiv868795947 DIV {
MARGIN:0px;}
Kishor (I assume that's your name),
I used to get OutOfMemory crashes too with 7.1 Patch 003
of the mid-tier. What version of the mid-tier application are
you on?
Recently I switched to patch 006 and it ceased to crash
my tomcat server ever so often. In fact none of my 10 servers
have crashed as yet and its been 3
days. According to Remedy support a memory related issue
was addressed on patch 006 which addressed OutOfMemory
errors. Read the readme files for all the bugs that were
resolved by Patch 006..
Read my posts about tomcat settings where someone else on
the list asked something similar..
Cheers
Joe
From: kishorkv
kisho...@hotmail.com
To:
arslist@ARSLIST.ORG
Sent: Thursday, February
5, 2009 4:34:08 PM
Subject: Tomcat Settings
for ARS 7.1
** We've just moved to Remedy 7.1
with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy
recommended configuration for IIS-Tomcat? Q2. How to change
the JVM setting for Tomcat? Q3. How to make Tomcat logs
timestamp along with the log messages. Reason: I see my
Tomcat
crashing every 2 days once without any error
messages.__Platinum Sponsor: RMI Solutions ARSlist: Where
the Answers Are html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Tomcat Settings for ARS 7.1
Yes, Tomcat is definitely running. Although I have not done anything to configure IIS as yet. --- On Fri, 2/6/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Friday, February 6, 2009, 5:26 PM ** Is Tomcat up and running? Maybe the process is hung? Try restarting after making sure the java process that starts up tomcat is killed. Joe From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Friday, February 6, 2009 3:07:56 PM Subject: Re: Tomcat Settings for ARS 7.1 ** I saw something rush by here yesterday about Tomcat installation and the application being configured with port 8080 commented out? Could whoever put that up there please show how to uncomment that, because I think I am having that problem - the localhost won't show anything when I try to open the page. Thanks! Louise van Hine --- On Thu, 2/5/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: Tomcat Settings for ARS 7.1 To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 7:14 PM ** Kishor (I assume that's your name), I used to get OutOfMemory crashes too with 7.1 Patch 003 of the mid-tier. What version of the mid-tier application are you on? Recently I switched to patch 006 and it ceased to crash my tomcat server ever so often. In fact none of my 10 servers have crashed as yet and its been 3 days. According to Remedy support a memory related issue was addressed on patch 006 which addressed OutOfMemory errors. Read the readme files for all the bugs that were resolved by Patch 006.. Read my posts about tomcat settings where someone else on the list asked something similar.. Cheers Joe From: kishorkv kisho...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 4:34:08 PM Subject: Tomcat Settings for ARS 7.1 ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where I can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp along with the log messages. Reason: I see my Tomcat crashing every 2 days once without any error messages. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem Installing 7.5 Developer Studio
I just installed this myself today. Look carefully when you do the install - because it will attempt to put a workspace in your logged-in user area on Drive C. It may not be attempting to install where you think it is. Make sure to direct the install to the drive area that has the space. --- On Thu, 2/5/09, Mark Keller mark.kel...@surlatable.com wrote: From: Mark Keller mark.kel...@surlatable.com Subject: Problem Installing 7.5 Developer Studio To: arslist@ARSLIST.ORG Date: Thursday, February 5, 2009, 4:30 PM ** Hello. I'm trying to install the 7.5 developer studio. During the installation, the installer thinks that my drive has 0 free space. I have verified that I have admin rights to the machine and that there is indeed space available (about 30 gigs)... Has anyone seen this before? Any suggestions? Thanks! Mark__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Canned reports for ITSM 7
I just wanted to add that it IS possible to modify the canned reports for ITSM
if you have the Crystal client, you can change the design of the report or add
new ones.
It is also possible to create new reports with the Report interface. Yes, it
is clunky and you don't get much more than a report definition in the standard
report output format - but it does allow the generation of those reports
directly from a piece of workflow.
--- On Thu, 1/29/09, William Rentfrow wrentf...@stratacominc.com wrote:
From: William Rentfrow wrentf...@stratacominc.com
Subject: Re: Canned reports for ITSM 7
To: arslist@ARSLIST.ORG
Date: Thursday, January 29, 2009, 4:28 PM
**
I've always regarded the canned reports as suggested starting points for
reporting. Every organization's reporting need and metrics are so diverse
there's no way BMC could provide very many reports that had actual value to
everyone.
I've always advised my customers to take that route when evaluating them.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
701-306-6157 C
715-592-5185 O
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, January 29, 2009 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Canned reports for ITSM 7
**
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You might take a look at BMC Analytics for BSM. That gives you a set of canned
reports on top of Business Objects. The canned reports there are also a bit
lame, but then you have the ability to modify them and create new ones using
Business Objects, which is something that you can’t really do with the Crystal
reports that just come with ITSM.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ron Legters
Sent: Thursday, January 29, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Canned reports for ITSM 7
**
So, after 10 years of using this product, management here is finally
encouraging Managers to get more detailed stats from AR System. I’ve just been
using Excel spreadsheets with the ODBC connector to get stats, but this seems a
little challenging for someone who’s just a casual user, so I’ve been digging
into the canned reports that come with ITSM 7 to see which I should recommend
for which purposes.
Is it just me, or are these a little lame?
For example, the few that even have numbers in them, don’t have totals, so
people would have to count the entries to come up with a total. I could go on,
but let me just ask: Are many of you using these reports; have you modified the
canned ones to make them more useful, or have you just created your own?
Thanks,
Ron Legters
Tools Administrator
Production and Quality Control
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
www.univarusa.com
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anyone seen this error ?
This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Delete - Entry
Yes it does work after adding an AND, thanks folks. -- Regards, Louise van Hine [EMAIL PROTECTED] Quoting Robert Halstead [EMAIL PROTECTED]: Louise, Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending I think you need an AND in that qualification. Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ AND 'Status-Dtl' = Pending Application-Query-Delete-Entry takes 2 params, the first is the form name, the second is a qualification string. It's a little confusing, but the qualification string is not surrounded by quotes so it's hard to determine the 2 params. On 10/30/07, Blankenship, Mark (Mark) [EMAIL PROTECTED] wrote: I don't think so. I have always used 2 pieces of workflow. 1st. Sets flag to 'Delete'. Based on whatever qual. 2nd. If flagged, run Delete process. Mark Blankenship -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Monday, October 29, 2007 2:02 PM To: arslist@ARSLIST.ORG Subject: Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Estimated Resolution Time bug on Incident
I asked about a week ago whether anyone else had noticed that when Incidents are created, the Estimated Resolution Time was getting set to Next Target Date instead of the appropriate calculated value from the service level record. I reported this to BMC and was given the existing defect number: SW00275136, for those who have not noticed this. There is no estimated fix date for it. -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: application query delete
Hi Fred, Uh duh of course!!! -- Regards, Louise van Hine [EMAIL PROTECTED] Quoting Grooms, Frederick W [EMAIL PROTECTED]: This is not a valid query 'Request' = $Request ID$ 'Status-Dtl' = Pending Since all you care about is Status of Pending use 'Status-Dtl' = Pending If you need Request ID and Status of Pending use an AND 'Request' = $Request ID$ AND 'Status-Dtl' = Pending Think of it as a normal Advanced Query in the User Tool Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Monday, October 29, 2007 2:02 PM To: arslist@ARSLIST.ORG Subject: Can anyone tell me what is wrong with this syntax in the Application-Query-Delete Entry? The out of box filter just queries for the Request ID, but I need it to only delete entries with the parameter where the Status is Pending. Can this command take two variables? Application-Query-Delete-Entry AP:Detail 'Request' = $Request ID$ 'Status-Dtl' = Pending -- Regards, Louise van Hine [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with ARERR 552
Hi Dave, I got this error on the Change Console form after I did the Patch 5 upgrade to ITSM 7. For some reason, the upgrade failed to create the requisite field 179 that is called by the table in the form. I reported this as a high urgency issue and logging of the error revealed that something had gone wrong with the install, but it was not in their knowledge base as a known issue. Because the installation was a test installation it made the most sense to simply reinstall CM. this may be a flaw in your installation or upgrade that might be best suited to reinstallation, but it is alarming that the error is happening on the Group form. -- Regards, Louise van Hine Quoting [EMAIL PROTECTED] [EMAIL PROTECTED]: ** Anyone have a recommendation for this. When accessing the Group form we receive the error ARERR 552 Failure during SQL operation to the database: Invalid column name 'C179', (SQL Server 207)Invalid column name 'C121', (SQL Server 207)Invalid column name 'C120', (SQL Server 207) This error prevents us from viewing, creating or modifying records on the Group form. The fields exist in the 'field' table but do not exist in the 'T9' table. All efforts to resolve this through the Admin tool have been unsuccessful. My best guess on cause would be a problem with the form creation/import during our database upgrade to 7.0.1. I would try to manually create the fields in the T table, but do not want to cause more issues than what I have. Equally unsuccessful was to open a high impact ticket with BMC Support over 24 hours ago (ISS03190758). They have been unresponsive and have failed to meet the Fast-Track SLA. (If anyone from BMC is monitoring the list any assistance would be greatly appreciated.) Windows 2003 Server / MSSQL 2000 / BMC Remedy AR System 7.0.1 P4 Thanks in advance, Dave Fincher __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
v. 7.0.1 Incident - Estimated Resolution Date wrong
My customer has reported a consistent problem where the Incident record has the Estimated Resolution Date gets set to the Incident Response Time, rather than the Incident Resolution Time. I have tracked this down and the filter does indeed set this field to the Next Target date. What I don't understand is why this always seems to be the Incident Response Time rather than the Resolution time. Anyone seen this? Naively I reviewed the open defects on Incident and didn't find it. It appears to run this way OOB. The documentation on the Incident module states that Estimated Resolution date should be the incident reported date plus the time allotted by the service level agreement for resolution. -- Regards, Louise van Hine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM Patch 5 failing
I have installed Patch 5 but clearly something went wrong that did not show up in the logfiles because I was getting SQL errors upon opening the Change Management Console. The answer was reinstallation. I was at another customer site this week which had installed Patch 5 with apparently no problems. It sounds like it works sometimes, for some folks, and fails sometimes, for others. These both were Windows systems with MSSQL databases. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting dcharters [EMAIL PROTECTED]: Developer Cache mode was turned on. I also tried importing the def files directly and they failed. Has anyone succesfully installed patch 5 yet? On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote David, Did you put your servers on a development cache mode? If not roll back to pre-patch 5 (assuming you got a DB backup pre- patch 5 install). Then put your server(s) in a development cache mode. Then attempt the install. If you still get these errors or if you have got them after attempting to install with them being in a development cache mode, it might be useful if you send across your install log files. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of dcharters Sent: Wednesday, October 03, 2007 1:49 PM To: arslist@ARSLIST.ORG Subject: ITSM Patch 5 failing Listers, I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB 7.0.1. I installed Ptach 4 of each version initialy. I am now trying to install Patch 5. It has failed on 2 seperate servers multiple times. It fails on importing some of the definition files. Has anyone seen this before? Regards, David Charters 317-331-8985 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.0/1046 - Release Date: 10/3/2007 10:08 AM _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Open WebMail Project (http://openwebmail.org) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Helping Out The Little Guy
You really don't save a lot of money in software purchasing cost between ARS and Magic - what you save is consulting time/dollars in the implementation. so up-front costs are still there whether you choose an ARS or a Magic initial solution. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Hammons [EMAIL PROTECTED]: I agree with what's been posted so far. I had the opportunity to work with Magic Version 8 for a customer and while it met some short term needs, it is not a flexible to work with from a administrator's perspective. What would be easy customizations to make in Remedy seemed to be a choir in Magic and you would have to bring down and restart the whole application for the simple changes to appear. If the customer wants a more stable, flexible solution that can grow with the business I would definitely follow some of the recommendations already made here. I don't think that there is an easy migration path from Magic to Remedy, nor in my humble opinion will there ever be. Just my .02. Hope this Helps. Scott Scott Hammons Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] On Behalf Of James Van Sickle [EMAIL PROTECTED] Sent: Friday, September 28,:39 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now. Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: [ARSLIST] ARS Helping Out The [EMAIL PROTECTED] Little Guy ORG 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to upgrade to ARS.(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the upgrade features from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as complex as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love
Status Transitions in ITSM 7
I had an interesting issue come up with making a modification to the CM module in ITSM7 (patch 5.) There is a filter error that comes up which reads and checks a value from the SYS:Status Transitions form, apparently checking whether the status transition is invalid or valid, however, the value it checks for is not the invalid flag but rather it sets (triggering the error) when the status value is set to Enabled. The only thing that would allow me to get past the error was setting the status on the Status Transition records to Offline. I can't help but wonder whether the workflow was supposed to check that Valid? flag rather than the status flag, or check both flags before setting the temp field to trigger the status transition error. Has anyone else seen this? Any thoughts on manipulating those Status Transition records? thanks for any feedback, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Should we be fixing vendor bugs?
I have a sort of related problem, but haven't yet got an answer from support about what the root cause of this problem is. I installed the latest version ARS 7.0.2 and then the CDs for ITSM dated November 2006. In starting up ITSM I got an error on the Change Management console view which has been traced to field 179 (instance id) is not in the database table for CHG:Infrastructure Change. Has anyone seen a fresh install of CM come up with this error, and do you know what might cause it ? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Joe D'Souza [EMAIL PROTECTED]: ** That really depends on what the fix to the problem is and whether or not there will actually be a fix engineered by Remedy support or not.. They have for example, outstanding issues with the Remedy Customer Support application. I have been on projects with a customer, who have had performance problems and these problems have mainly been due to bad queries or queries run against large tables with no appropriate indices, etc. I haven't heard that there were any official fixes to these problems, and part of my project with this customer was to correct these problems myself. Your best bet in such cases would be to document the changes you have made to fix these problems, as well as take backup def files of your changes if that is possible. BEFORE applying any patches later, it would be good to read through the read me files and check to see if the list of fixes corresponds to the fixes you have implemented yourself as chances are the fix might be the same thing. It might also be a good idea to notify Remedy support of that bug and inform them about the changes you have had to make to correct them. That way they might be able to advise you based on the record of that incident with them on their records, on the best way to install a new patch that they have released as they should be able to have a fair idea (hopefully) of the changes their patch would install on your system and would know if that would interfere with any changes you have implemented manually prior to the patch.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Tuesday, September 18, 2007 11:17 PM To: arslist@ARSLIST.ORG Subject: Should we be fixing vendor bugs? Hi AR Listers, I'm not sure if this question has been posted before. We are on IM/PM 7.0.2 patch 5 and have found some out of the box bugs from our system testing. Some of these bugs are high priority for us to fix them now because they cause either confusion to users or inconsistency. We've reported some in the past but not sure whether they would be fixed in the next patch. Our concern is that if we fix them by ourselves would it cause add-on complexity when we apply the next IM/PM patch (in case they do get fixed in the patch)? How do you handle vendor bugs if they are something you have to fix sooner than later? Your feedback is much appreciated. Thanks, ~Mary 949-975-5180 ext - 55180 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: the mystery of ITSM patch 5
Hi Matt, That pdf you refer to is included in the patch .RAR file. I did not see a doc on what was updated on the CMDB, but the Problem and Incident Management doc does contain a list of issues that are addressed, as well as objects that are updated. However, that is not the documentation I really need. The documentation needed is what happens when the errors occur? what do the error messages mean? If I get a fatal error (as I did) after an apparent successful installation of the CMDB portion and a reboot, do I run it again? That is the type of information needed to really evaluate what happened with this installer, adn I just... don't see it anywhere. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Matt Reinfeldt [EMAIL PROTECTED]: Rick, There is a technical bulletin titled: BMC Remedy IT Service Management 7.0 Patch 005: Describes how to install Patch 005 with ITSM applications that have been customized. Or something to that effect... that may provide some of the information you're looking for. It can be obtained here: http://www.bmc.com/supportu/documents/17/17/71717/71717.pdf (hopefully that link works... If not, go into supportweb - documentation - BMC Remedy Service Desk Application (v. 7.0.02)) Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, September 05, 2007 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: the mystery of ITSM patch 5 Louise, the problem you reported is one of the reasons we're not going to install patch 5. I asked (after digging through the docs as best I could) for a list of what was added/modified/removed as a result of the patch, so that we could know what of our customizations might conflict with those. I was told that there was no list. I escalated to Engineering, which told me the same thing. Now we all know that there COULD be a list, so it's a matter of won't rather than can't at this point. In the meantime, the level of risk is an unknowable thing, and therefore we cannot install the patch. Seems as though a product manager should understand issues of change and release management - in a real life environment - before asking customers to do something as silly as install a blind patch. If I am in charge of a Remedy application, and my admin says he wants to put a patch in, the first question I want to ask is Why, and the second is How will it affect what we already have?. That the person in charge of releasing this patch apparently couldn't anticipate such a question is troubling. I guess that's what happens when one rids oneself of the nuisance of the people that do understand such things, and replaces them with those that don't. As to the verification of what's been upgraded, if they are still creating html logs, those are the most reliable sources of information on the subject of success or failure of an installation or patch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Wednesday, September 05, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: the mystery of ITSM patch 5 This week I downloaded from the patches section the ITSM patch 5 installer, which is supposed to be one monolithic installer to patch all installed ITSM apps in one go. I ran this installer against a latest version ARS 7.0.1 patch 4 server. It would stop and hang and do nothing for hours, and finally I ran the installer with force errors and it ran for hours before it announced it had updated the CMDB, and shortly after the reboot, quit with a fatal error. There isn't any further information in the logs for this, and it had thrown 7 errors during the installation it did do. Now I have no way to tell whether my ITSM is patched, unpatched, dead, half dead, or just the CMDB got upgraded. Anyone else have any information on this ? The readmes on it are relatively uninformative. Regards, Louise van Hine KTSL, Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
the mystery of ITSM patch 5
This week I downloaded from the patches section the ITSM patch 5 installer, which is supposed to be one monolithic installer to patch all installed ITSM apps in one go. I ran this installer against a latest version ARS 7.0.1 patch 4 server. It would stop and hang and do nothing for hours, and finally I ran the installer with force errors and it ran for hours before it announced it had updated the CMDB, and shortly after the reboot, quit with a fatal error. There isn't any further information in the logs for this, and it had thrown 7 errors during the installation it did do. Now I have no way to tell whether my ITSM is patched, unpatched, dead, half dead, or just the CMDB got upgraded. Anyone else have any information on this ? The readmes on it are relatively uninformative. Regards, Louise van Hine KTSL, Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
srms in the licensing file ?
I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: srms in the licensing file ?
Thank you, Scott, I managed to get the license applied without problems! By the way, I did try later in the day to get a download of the Admin.exe from the 7.0.1. patch FTP, and was successful. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Scott Parrish [EMAIL PROTECTED]: This is not a patch issue. Just type the name into the field rather than selecting it from the list. You have type the name in just as it appears in the license information sent to you by BMC. On the other hand, I've had the same problem with the patch download. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: srms in the licensing file ? I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.01 -P4
I just installed the latest 7.0.1 patch on Win 2003 and it went in without a hitch, I am still in the process of installing ITSM on top of it though, so I haven't any feedback about how it functions. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting patrick zandi [EMAIL PROTECTED]: ** Anyone install this yet ? even a little, and play? Any Complaints ? ENV: Win 2003 /SP2 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC have done it again
I can get patches OK via the old Heritage system, what I can't seem to do is get EPD to save a favorites list. It tells me repeatedly there is an application error and to log in again. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Robert Halstead [EMAIL PROTECTED]: so I'm confused now. For patches to Remedy, do we go through the EPD or the old way? I'm looking for patch 22 but I'm not sure if the files the EPD are the up-to-date files or some other version. Also, has anyone had any trouble actually downloading the patch contents the old way? It seems that IE become un-responsive after a little while. I'm tring to get the documentation on the server patch and it seems to kill IE. On 8/20/07, patrick zandi [EMAIL PROTECTED] wrote: ** must have got confused with the email sent me by BMC is says.. New Electronic Product Distribution Site for All BMC Software Products Our BMC Software Customer Support Web site has been enhanced to provide our customers with greater self-service capabilities. The launch of our new Electronic Product Distribution site gives you increased direct access to our products and offers: A single download site for all BMC products Self-serve maintenance downloads Ease of use through a four-step download process and search capabilities License Key Information for each version of your product Individualized Favorites list of products Thanks Dave.. On 8/20/07, Easter, David [EMAIL PROTECTED] wrote: ** I thought it was going to provide me with my licesnes too, I just did not see it though... ? License key generation is not within the EPD structure and remains available in its original location on Support Central. You can find it under the Licensing and Passwords link. http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,00.html There are links to this site within the license key information document for each product. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of patrick zandi Sent: Monday, August 20, 2007 5:20 AM To: arslist@ARSLIST.ORG Subject: Re: BMC have done it again ** Tested it a minute ago.. worked fine.. The only complaint I had was the search function, if you previously selected a product then decided to add something with seach text - it clears out what you selected. Works Great.. Much better tool. I thought it was going to provide me with my licesnes too, I just did not see it though... ? On 8/20/07, Ian Trimnell [EMAIL PROTECTED] wrote: ** Just went to BMC Support Central to check out the latest patches and have noticed that they have gone and changed the product download area. This has now changed to Electronic Product Distribution (or EPD) and it does not now work with any of my browsers :-( Response from https://webapps.bmc.com/epd/ is: Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request GET /epd/. Reason: Error reading from remote server Why oh why do these people go and change things? BTW, I am using Firefox 2 and IE 6 and they both worked with the old download system. So my question to BMC is 'what has changed?' Yours in frustration, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
itsm 7 installing and configuring course
Hi folks, there were some questions posed last week about the ITSM courses and whether they are open to customers. I am on the ITSM 7 installing and configuring course, and they did restrict the courses for a time, according to the instructor. However due to customer demand, they have made the Installing and Configuring course available to customers, and in fact there are quite a number of them in the course this week. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 7.0 Admin training
I am taking a course in Pleasanton (Installing and Configuring ITSM 7.0) next week that is listed on the education list as available to the public. It does have prerequisite required courses, however. Could it be that it is restricted due to the prerequisite courses? Just a thought. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Timothy Powell [EMAIL PROTECTED]: ** Rick and Norm, I heard from two very reliable sources that these classes, reserved for partners and/or internal BMC employees, were routinely being cancelled by BMC for unknown reasons. It was assumed by these sources that it was due to lack of adequate teaching resources and schedule conflicts. I was also told by these two sources that BMC would not be opening these classes up to customers/independents because BMC doesn't want us involved in future implementations any longer. They want to control who does it and how it's done (BMC and BMC partners using their certified implementation specialists). Look at the other part of thisyou can't play with the 7.0 apps any longer because it takes a set of full blown licenses and not many of us independents can afford that. On the other hand, partners are given the licenses as part of their partner agreement. So you can't muck around and learn the apps and you can't get implementation training.I don't know about you, but I know what 1+1 appears to equal.. **disclaimer** This is what I was told by two different partner repsnot what I personally know to be fact. Tim - FROM: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] ON BEHALF OF Rick Cook SENT: Tuesday, July 31, 2007 11:16 AM TO: arslist@ARSLIST.ORG SUBJECT: Re: Remedy 7.0 Admin training ** That's true. I do hope they either open that up to customers soon, or offer a reasonable alternative for them. Many want to attend training to be able to effectively administer the apps, and I don't see a class that does that for them.Initially, it was restricted to ensure that the implementation consultants would have first dibs on the space. I don't know what the demand/demographics currently are for that class, or whether they justify continuing the restriction.Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 31, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.0 Admin training I heard the same thing. Is it true? Rhetorical question: If true, why in the world would they do that?! On 7/31/07, JOHN ATHERLY wrote: ** Thanks all I heard some where that Installation and Configuration of ITSM 7 is only for partners John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __20060125___This posting was submitted with HTML in it___ -- Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Say what about that knowledge base?
I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Re: Software Developer Remedy Job at Amazon.com com job link to website
I don't know, Geoff, that isn't such a bad thing! I did it and survived! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Geoffrey Endresen [EMAIL PROTECTED]: ** The only disadvantage is that you would be working with me ;0) http://www.amazon.com/b/?node=239362011 -- -Geoff Endresen http://Amazon.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Say what about that knowledge base?
and not only this, but I am looking at a support document that says that IE 7 is not compatible with AR products. O.o. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Rick Cook [EMAIL PROTECTED]: Ironically, there was a time not that long ago that I could get the KB site to work WITH Firefox, but not with IE. That was before they 'fixed' it, though. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Thursday, July 26, 2007 6:20 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? - it makes no sense that with a major browser platform one can't use that site! Especially considering how much support costs. I mean ... *seriously* ... On Jul 26, 2007, at 7:03 AM, E. Louise van Hine wrote: Yes, I felt a bit silly asking the question before dragging IE back out of its dungeon, and got the search function to work but not with multiple free text terms - even when I know the article is there. so I AM going to try Stephen's tool suggestion. I logged a call anyway - it makes no sense that with a major browser platform one can't use that site! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Shellman, David [EMAIL PROTECTED]: Re: Say what about that knowledge base? It wouldn't work for me with Fire Fox. When I logged issue with support, the answer was Fire Fox is not supported. Once I switched to IE and allowed pop ups for the site I had no problem. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Jul 26 06:36:15 2007 Subject: Say what about that knowledge base? I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Say what about that knowledge base?
Yes, I felt a bit silly asking the question before dragging IE back out of its dungeon, and got the search function to work but not with multiple free text terms - even when I know the article is there. so I AM going to try Stephen's tool suggestion. I logged a call anyway - it makes no sense that with a major browser platform one can't use that site! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Shellman, David [EMAIL PROTECTED]: Re: Say what about that knowledge base? It wouldn't work for me with Fire Fox. When I logged issue with support, the answer was Fire Fox is not supported. Once I switched to IE and allowed pop ups for the site I had no problem. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Thu Jul 26 06:36:15 2007 Subject: Say what about that knowledge base? I haven't been able to get a search to run on the BMC Knowledge base, even when I select a product. I have just put in a support request for it, but perhaps someone else has a tip or trick for running a search, because keyword searching with that top panel does not seem to function without a huge JSP error. Could it have something to do with running Mozilla Firefox 2.0? -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
about that matt reinfeldt site
I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: about that matt reinfeldt site
I logged in to the main site: where it says Login Form Username: louisev thank you very much! my private email address is the one you replied to: [EMAIL PROTECTED] -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Vincent RIEDWEG [EMAIL PROTECTED]: Hi, What's your account, I will have a look. Did you subscribe for the site or the forum? Regards, Vincent. -Message d'origine- De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de E. Louise van Hine Envoyé : mercredi 18 juillet 2007 11:07 À : arslist@ARSLIST.ORG Objet : about that matt reinfeldt site I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: about that matt reinfeldt site
thanks, Matt... looks like my site login is straightened but not the forum login. Sorry to take up bandwidth on the list for this but I did not have a different account to message you...! -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Matt Reinfeldt [EMAIL PROTECTED]: Louise, Sorry for the inconvenience! I must have a defunct e-mail account somewhere. I'll rectify that! We'll get you all straightened out. Thank you, Matt Reinfeldt -Original Message- From: E. Louise van Hine [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 4:07 AM To: arslist@ARSLIST.ORG Subject: about that matt reinfeldt site I registered for mattreinfeldt.com long long ago and have not been able to log in since. Does anyone know whether the server is being administrated and/or who to get in touch with ? It is a great site, particularly for up to date technical info on ITSM but I would like to be able to get in and post things, and I can neither login (forgotten password) nor create a new account. My contact messages have gone unanswered. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Tenancy mode
multi-tenancy refers, I believe (without having the thing in front of me at the moment) to do with being able to change the organization that a login belongs to, and that this is a necessary setting for setting up LDAP single sign-on integrations. I know that when I did an LDAP to Lotus integration I had to have multi-tenancy selected to set up the LDAP. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Howard Richter Sent: Samstag, 23. Juni 2007 19:43 To: arslist@ARSLIST.ORG Subject: Re: Tenancy mode ** I myself have been trying to understand what happens when you go to Multi tenancy as well. Anyone have a real good idea what is going on behind the covers? Howard Richter On 6/23/07, roseta [EMAIL PROTECTED] wrote: Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- View this message in context: http://www.nabble.com/Tenancy-mode-tf3968428.html#a11264334 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
