Re: Load balancing

[laurent matheo]

Hi Rick :)

What is the life test implemented on the Netscaler? If it's "just" the ARS TCP 
port ping it will not be enough as LJ mentioned and you will have the same problems using 
the BigIP F5.
I was recently at a customer site where the F5 did not detect that the ARS was out due to 
the "ping" on the ARS TCP port.

Indeed there are cases where an ARS server can just be "out" (not handling 
requests) but continue to accept connection on the TCP port.
As LJ said, one of the option is to write a "real" life test using ARS Java 
APIs (for example):
-> Login,
-> Query on COM:Company to search for "- Global -",
-> Logout,
-> It would write a file somewhere,
-> This file would be parsed by the Load Balancer to check if the ARS Server is 
answering requests and to exclude or include it from the Load Balancer,

Best regards.


Laurent.


On 11 Jul, 2016, at 04:12 PM, Rick Cook  wrote:

**
Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1 platform. 
Servers that are part and running get dropped from the LB, etc.  We've been 
working with our system engineers on it, but it may be a limitation in the 
Netscaler architecture.  We asked for F5s
Rick
On Jul 11, 2016 06:49, "Brittain, Mark"  wrote:
**
Hi All
 
I have two mid-tiers and two AR Servers in a server group with netscaler load 
balancing in-between. Had a situation where the second AR Server in the group 
stopped responding but the load balancing did not detect this and whole server 
group became inaccessible. Digging a little deeper into the load balancing 
determined the netscaler pings the per port but doesn’t go any deeper. So in 
this situation, the port was up and netscaler continued to push traffic to the 
hung server.
 
Is there something better that netscaler can monitor that would detect when the 
AR Server stops? If not, is there any way to ensure that if one server quits, 
everything goes to the other server and users are not interrupted?
 
ARS 7.6.04 SP5
ITSM 7.6.04 SP2
Mid-Tier 7.6.04 SP5
 
Thanks
Mark
 
Mark Brittain  | Sr. Systems Engineer | 315.637.9337 O 315.882.5360 M
125 Elwood Davis Road | Syracuse NY 13212

 


This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS custom Java authentication guidance

[laurent matheo]

Hi Daniel,

The mid-tier part is explained in the doc wiki at this url:
https://docs.bmc.com/docs/display/public/ars201401/Integrating+the+mid+tier+into+an+SSO+environment

To sum it up, it's kinda like this:
-> copy your authenticator jar file (and libs if needed) in "/WEB-INF/lib/" 
from the mid-tier,
-> copy your authenticator properties file (let's say "myauthenticator.properties") into 
"/WEB-INF/classes/" from mid-tier,
-> config BMC "/WEB-INF/classes/config.properties" to tell to use your 
authenticator:
--> arsystem.authenticator=YourAuthenticatorPackage.YourAuthenticatorClass
--> arsystem.authenticator.config.file=myauthenticator.properties
--> I did not have to change "arsystem.authenticator.sso.enckey" when I did 
mine for Engage 2014,

That's pretty much all Mid-Tier side...

I did an authenticator plugin and AREA plugin and videos for the BMC Engage 
2014 but I don't think I can post it here since it's something dedicated for 
BMC Engage (same as for wwrug I guess we are not expected to share it to people 
who did not attend)...

Was the question only for Mid-Tier or also ARS side?

Best regards.

Laurent.


Best regards.


Laurent.


On 17 Mar, 2016, at 11:48 AM, Daniel Wu  wrote:

We are trying to create our own custom Java authentication provider. I found a 
Java authenticator sample, but there is no documentation or guideline on where 
to put those compiled jar files or the properties files. If someone has any 
documentation on the custom Java, it would be greatly appreciated.

___
UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Serious flaw in BMC Remedy Licensing

[laurent matheo]

Personaly I don't see why you could not post this on bmc community but ok :)
I am no license expert so well, did you contact bmc support or someone from BMC 
about it?
In which version are you?

Mobilis in Mobile.

> Le 30 oct. 2015 à 18:50, Ryan Nicosia  a écrit :
> 
> Didn't think BMC wanted me to post this on their communities but we have 
> found what I would consider a serious flaw in the way that BMC counts a 
> license against a user.
> 
> Here is the scenario:
> 
> User A has been giving a FLOATING license for Incident.   User A has his IT 
> home page configured as overview console to display all INC's, CR's, and 
> TASKS assigned to his group.
> 
> User A's support group has NO incidents assigned to it.
> 
> User A logs into Remedy and immediately shows up in license review as 
> consuming a "write" license (NOT A READ LICENSE) for Incident.
> 
> User A refreshes his overview console every half hour.   Since the "write" 
> license doesn't switch back over to "read" for 15 minutes, he is virtually 
> consuming a "write" license for Incident all day long.
> 
> And this is the really stupid part.  He has never even opened an Incident.
> 
> 
> What we have found through our use of the RRR License tool is that some of 
> our top "Incident License" users are people who have NEVER even opened an 
> Incident.   We've taken the list of people who (according to BMC) have 
> consumed an Incident "write" license and searched for their login ID in the 
> HPD audit log and work log forms.   To our amazement, over 1/4 of them aren't 
> in there.
> 
> So, this begs the question.  Has anybody else figured this out?  If so, does 
> it bother you as much as it bothers us that a user who has been given an 
> Incident User (FLOAT) license and NEVER uses it, can still cost your 
> organization money in license fees?
> 
> I know we can adjust our licenses and give out Incident viewer but it seems 
> like an administrative nightmare to figure out who should get what when the 
> real answer would be for the tool to do a better job of counting who is 
> really using a license.
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

[laurent matheo]

Hi Vivek :)

You mentioned the installation failed, can you post the logs asked by Abhijeet, zipped 
and also the arerror.log file, zipped?

Best regards.


Laurent.


On 05 Aug, 2015,at 05:00 PM, vivek garg anupgar...@gmail.com wrote:

**
Hi,

Finally after our Network team open all ports, we can connect to Remedy 9 but 
only through guest user 
Not even a single user got created in User form and every user is getting 
connected as only a guest user
What could be wrong here ?
We have set admin user while silent install but that user is not having admin 
privileges.
Tried to run arcache utility for creating a new admin user but getting error :
could not load libraries 
 
Thanks,
Vivek

On Tue, Aug 4, 2015 at 10:16 PM, Gadgil, Abhijeet abhijeet_gad...@bmc.com 
wrote:
**
I don’t think aiexfer issue is impacting
 
Can you run maintenance tool, zip logs and attach herewith?
 
Abhijeet
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg
Sent: 31 July 2015 20:27

To: arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

 
**
Hi,
I got the installer running and AR server got installed but in install logs 
says feature AR server install failed.
However, I was able to restart the ARSystem service and there logs says AR 
server started.
But When I tried to connect through User tool , I am getting below error :
 
ARERR[90] Cannot establish a netowrk connection to AR server : 
RPC:Miscellaneous tli error: System error(Socket error)
 
Arerror.log says only thing about error : cannot run program aiexfer
 
I have added host file entry also as : IP shortname fqdn
 
Shall we rerun the installer on top of it (it was a silent installer) ?
 
Please let me know how to get it working through user tool.
 
 
TH
 
On Fri, Jul 24, 2015 at 9:29 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:
**
I have seen this as well … It appears the installer doesn’t use the hosts 
entry.  It does a direct DNS check for the server name so if you can’t do an 
nslookup {serverName} you get the invalid server name error.
 
Fred
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg
Sent: Friday, July 24, 2015 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g
 
**
Now going through Silent installer , but again getting errors :
 
Listening for transport dt_socket at address:12333
 
Also is it mandatory to give server name alias name ?
We just have 1 server and no server group.
Getting errors like invalid server name, correctly entered values in host file 
in format IP shortname fqdn
 
Please let me know if Anyone faced such issue ?
 
Thanks,
Vivek
 
On Thu, Jul 23, 2015 at 8:53 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:
Unless you are physically on the server in a graphical interface you need to 
run an XWindows server on your workstation.

The way all the Unix/Linux  installs work since about 7.5 is that the install 
application is an XWindows client application and display's the screen on an 
XWindows server (specified by the DISPLAY environment variable)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anup Garg
Sent: Thursday, July 23, 2015 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

Hi,

I could not locate following packages :

compat-libstdc++-5.0.7-22.2.x86_64.rpm
compat-libstdc++-33-3.2.3-69.el6.i686

I will check with my Linux admin for these.(are these compatible for RHEL 7 
also?
Also tried to run repoquery command but it's not working in our environment.
Xclock is also not working and does it mean that on our server no Xapplication 
is working.(is it mandatory )?

Thanks,
Vivek

 
_ARSlist: Where the Answers Are and have been for 20 years_
 
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: DMT Question

[laurent matheo]

Hi Kevin,

Yes you can, pretty easily adding back the company column in Excel and adding back the 
company field in the Atrium Integrator jobs, I did a document on the BMC community and 
an example for one file (location):
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time


Best regards.


Laurent.

On 10 Jun, 2015,at 08:42 PM, Kevin Shaffer kshaf...@partneritsm.com wrote:

 
We have a multi-tenant environment with over 200 companies.  We are looking at 
upgrading to 8.1.  If I want to load Sites in the 8.1 system, it appears I will 
now have to load 200+ spreadsheets through the DMT (1 per company) instead of 
just one spreadsheet like we did pre 8.1.  Has anyone come up with an easy fix 
to bypass this?  It will take us weeks to run through 200+ uploads for each 
piece of Foundation Data.
 
 
Thanks
Kevin
 
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Tip message showing in + fields

[laurent matheo]

**
Hi Atul :)Try mid-tier side.It shoud be in file "LocalizedMessages.js" in (for me):"/ARSystem/midtier/resources/standard/LocalizedMessages.js"So maybe for you:"/arsys/resources/standard/LocalizedMessages.js"You also have them in the "standard_noopt" folder which is "just" a version with the carriage returns but it will give you an idea of the string format."/ARSystem/midtier/resources/standard_noopt/LocalizedMessages.js""/arsys/resources/standard_noopt/LocalizedMessages.js""No Suggestion was found" : "No suggestion was found",So it should be like:"key" : "value",you need to change the "value" part of the array if you want to change the message I guess.This is for English. If you want to change the messages for other locales, check the LocalizedMessages_xx_yy.js files.Best regards.Laurent.On 26 May, 2015,at 09:19 PM, Atul Vohra a...@protechsoftwareinc.com wrote:**Image attached. ThanksAtul  Original Message  Subject: Re: Tip message showing in + fields From: "LJ LongWing" lj.longw...@gmail.com Date: Tue, May 26, 2015 3:04 pm To: arslist@ARSLIST.ORG --   Atul,  Gmail seems to have stripped your screen shot...you might want to provide  it as plain text, or try it again as an attachment.   On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com  wrote:   **   Hi   We are on ARS 7.6.04 (linux, Oracle 11.x)   [IMAGE REMOVED]   We want to modify the above message to something like “No Suggestion was  found related to above Parent. Press Enter for Search window.”   The question is the location of this message to change it. Is it one  message stored in a Form used by all occurrences of such fields, across  Change, Task, Incident, etc.?   Or does it appear in dozens of places in various Workflow? Appreciate the help   Thanks   Atul_ARSlist: "Where the Answers Are" and have been for 20 years_   ___  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Tip message showing in + fields - RESOLVED

[laurent matheo]

Nice ^_^

On 27 May, 2015,at 07:47 PM, Atul Vohra a...@protechsoftwareinc.com wrote:


**


Laurent  - Worked for me too

THANKS

Atul

 

 


 Original Message 
Subject: Re: Tip message showing in + fields
From: laurent matheo lm...@me.com
Date: Wed, May 27, 2015 10:33 am
To: arslist@ARSLIST.ORG
--

 Well I just tested in ARS 9 and you can:
 2015-05-27_16-29-14.png

 Since my people had the locale en_US in AR System User Preference I had 
to do this:
 - Stop Tomcat,
 - Modify entries in files LocalizedMessages.js and LocalizedMessages_en_US.js in folder 
/arsys/resources/standard/javascript/ folder (I guess you don't actually need to change 
LocalizedMessages.js):
 2015-05-27_16-31-57.png
 2015-05-27_16-32-24.png
 - Start Tomcat,
 - Empty your web browser cache,

 

 On 27 May, 2015,at 03:59 PM, Atul Vohra a...@protechsoftwareinc.com wrote:

 **

 Hi
 Checked LocalizedMessages.js file and that does not control this message as 
I believe it listed error messages only.



 FYI spoke to BMC last evening and was told this is hard-coded and can't be 
changed.



 Atul

  Original Message 
 Subject: Re: Tip message showing in + fields

From: laurent matheo lm...@me.com
 Date: Wed, May 27, 2015 6:13 am
 To: arslist@ARSLIST.ORG
 --

  Hi Atul :)
 
  Try mid-tier side.
 
  It shoud be in file LocalizedMessages.js in (for me):
  /ARSystem/midtier/resources/standard/LocalizedMessages.js
  So maybe for you:
  /arsys/resources/standard/LocalizedMessages.js
 
  You also have them in the standard_noopt folder which is just a 
version with the carriage returns but it will give you an idea of the string format.
  /ARSystem/midtier/resources/standard_noopt/LocalizedMessages.js
  /arsys/resources/standard_noopt/LocalizedMessages.js
  No Suggestion was found : No suggestion was found,
 
  So it should be like:
  key : value,
  you need to change the value part of the array if you want to change the 
message I guess.
 
  This is for English. If you want to change the messages for other locales, 
check the LocalizedMessages_xx_yy.js files.
 
  Best regards.
 
 
  Laurent.
 
 
 
  On 26 May, 2015,at 09:19 PM, Atul Vohra a...@protechsoftwareinc.com 
wrote:
 
  **
  Image attached. Thanks
  Atul
   Original Message 
  Subject: Re: Tip message showing in + fields
 

From: LJ LongWing lj.longw...@gmail.com
  Date: Tue, May 26, 2015 3:04 pm
  To: arslist@ARSLIST.ORG
  --
 
  Atul,
  Gmail seems to have stripped your screen shot...you might want to provide
  it as plain text, or try it again as an attachment.
 
  On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com
  wrote:
 
  **
 
  Hi
 
  We are on ARS 7.6.04 (linux, Oracle 11.x)
 
  [IMAGE REMOVED]
 
  We want to modify the above message to something like “No Suggestion was
  found related to above Parent. Press Enter for Search window.”
 
  The question is the location of this message to change it. Is it one
  message stored in a Form used by all occurrences of such fields, across
  Change, Task, Incident, etc.?
 
  Or does it appear in dozens of places in various Workflow?
 
 
 
  Appreciate the help
 
 
 
 
 
  Thanks
 
  Atul
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  _ARSlist: Where the Answers Are and have been for 20 years_
 
  
___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
  _ARSlist: Where the Answers Are and have been for 20 years_
  
___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Tip message showing in + fields

[laurent matheo]

Well I just tested in ARS 9 and you can:
2015-05-27_16-29-14.png

Since my people had the locale en_US in AR System User Preference I had to 
do this:
- Stop Tomcat,
- Modify entries in files LocalizedMessages.js and LocalizedMessages_en_US.js in folder 
/arsys/resources/standard/javascript/ folder (I guess you don't actually need to change 
LocalizedMessages.js):
2015-05-27_16-31-57.png
2015-05-27_16-32-24.png
- Start Tomcat,
- Empty your web browser cache,



On 27 May, 2015,at 03:59 PM, Atul Vohra a...@protechsoftwareinc.com wrote:


**

Hi
Checked LocalizedMessages.js file and that does not control this message as I 
believe it listed error messages only.

 


FYI spoke to BMC last evening and was told this is hard-coded and can't be 
changed.

 


Atul

 Original Message 
Subject: Re: Tip message showing in + fields
From: laurent matheo lm...@me.com
Date: Wed, May 27, 2015 6:13 am
To: arslist@ARSLIST.ORG
--

 Hi Atul :)

 Try mid-tier side.

 It shoud be in file LocalizedMessages.js in (for me):
 /ARSystem/midtier/resources/standard/LocalizedMessages.js
 So maybe for you:
 /arsys/resources/standard/LocalizedMessages.js

 You also have them in the standard_noopt folder which is just a version 
with the carriage returns but it will give you an idea of the string format.
 /ARSystem/midtier/resources/standard_noopt/LocalizedMessages.js
 /arsys/resources/standard_noopt/LocalizedMessages.js
 No Suggestion was found : No suggestion was found,

 So it should be like:
 key : value,
 you need to change the value part of the array if you want to change the 
message I guess.

 This is for English. If you want to change the messages for other locales, 
check the LocalizedMessages_xx_yy.js files.

 Best regards.


 Laurent.



 On 26 May, 2015,at 09:19 PM, Atul Vohra a...@protechsoftwareinc.com wrote:

 **
 Image attached. Thanks
 Atul
  Original Message 
 Subject: Re: Tip message showing in + fields

From: LJ LongWing lj.longw...@gmail.com
 Date: Tue, May 26, 2015 3:04 pm
 To: arslist@ARSLIST.ORG
 --

 Atul,
 Gmail seems to have stripped your screen shot...you might want to provide
 it as plain text, or try it again as an attachment.

 On Tue, May 26, 2015 at 1:01 PM, Atul Vohra a...@protechsoftwareinc.com
 wrote:

 **

 Hi

 We are on ARS 7.6.04 (linux, Oracle 11.x)

 [IMAGE REMOVED]

 We want to modify the above message to something like “No Suggestion was
 found related to above Parent. Press Enter for Search window.”

 The question is the location of this message to change it. Is it one
 message stored in a Form used by all occurrences of such fields, across
 Change, Task, Incident, etc.?

 Or does it appear in dozens of places in various Workflow?



 Appreciate the help





 Thanks

 Atul


















 _ARSlist: Where the Answers Are and have been for 20 years_

 
___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

 _ARSlist: Where the Answers Are and have been for 20 years_
 
___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ARS v9.0 - New Server Object - Associations

[laurent matheo]

And just to add something cool, you can query the association using rest apis 
for example. This way for example with the association between incident and 
Incident  workinfos you can fetch in one rest api call the incidents WITH their 
 related workinfos at the same time... No need for a join in this case.
And of course you can do this with your own custom forms.

Mobilis in Mobile.

 Le 14 mai 2015 à 20:57, Mueller, Doug doug_muel...@bmc.com a écrit :
 
 **
 Thad,
  
 Yes, the Association feature is a major new feature.  And, the 9.0 release 
 has introduced the basics and the possibilities and leverage of the feature 
 are just getting started.
  
 The 9.0 release uses the Association feature in two major ways:
  
 1)  To delete child records when the required parent record is deleted.  
 So, if you have a master record and then have other forms with additional 
 details, the association will automatically delete the children when the 
 parent is deleted.  Associations have a configuration for whether they 
 enforce this flow or not.
 2)  For archiving.  So, archiving the parent, takes all the children with 
 it automatically.
  
 Now, the base feature is about defining the relationships and 
 interconnections of forms – directly and through association tables.  You can 
 follow the associations for any number of reasons.
  
 Think about some other things:
  
 Producing an diagram of the relationship of forms to form an application is 
 now a simple matter of following relationships AND you know whether the 
 association is a dependent relationship or not.
  
 What if DSO could be configured to “follow associations” so that transferring 
 the parent record would transfer all children records too?
  
 What if we could configure the system to have row level security flow to 
 children from the parent so any change to a row level security field on the 
 parent flows that change to all children records as well?
  
 What if you could define table fields to just “follow the association” rather 
 than having to define the target form and qualifications on it?
  
 What if you could export data by just specifying the parent record and all 
 children record are exported along with it (or imported..).
  
 What if…
  
 There is a lot more that this feature can do and will allow.
 Working with applications that involve collections of forms with 
 inter-dependent or just inter-related data will be much easier and will be 
 able to be done in a more global, consistent, and systematic way rather than 
 custom logic for each set of interaction.
  
 
 As an aside, there is also much more that is possible with archiving now that 
 this is in place and you should see some very cool new features related to 
 archive still to come in releases post 9.0.
  
  
 I am glad that you are seeing some of the possibilities that this feature 
 opens up within the system – some available already (archiving and delete) 
 and others to come.  There are additional features – both with 9.0 and some 
 coming beyond that will also provide basic capability that can then be 
 leveraged in many different ways.  (One of my favorites by the way is the 
 dev-to-production or packaging or deployment manager – whatever name they 
 settled on – feature.  It has a lot of value in 9.0 and there is much more 
 coming that will help transform how promotion of change is done within the 
 environment.)
  
 As always, we would love to hear what you are doing with the features, how 
 you are leveraging them beyond the defined uses.  And, what is missing from 
 them that would make the functionality even more powerful.
  
 Doug Mueller
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
 Sent: Thursday, May 14, 2015 9:38 AM
 To: arslist@ARSLIST.ORG
 Subject: ARS v9.0 - New Server Object - Associations
  
 **
 Has anyone else taken a look at the new Association server object for 
 version 9.0?  I've only read the docs (haven't played with it yet), but this 
 seem like a huge new feature, with possibilities way beyond just archiving 
 (which is what the docs say its being used for).
 
 https://docs.bmc.com/docs/display/public/ars9000/Associations+overview
 https://www.youtube.com/watch?v=E4v0X2SimKY
  
 Just curious what others thought, or if I'm nerd-ing out too much.
  
 Thad
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: How to mass update people?

[laurent matheo]

You can modify using UDM (didn't test all spreadsheets though):
https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/11/12/nyf-my-oh-myit-does-work-udm-81-and-modification

I guess the problem is more deleting existing things. Adding will be ok 
(permissions, roles, support group associations etc...).
Removing no, not with the OOTB UDM jobs.
Last time I had to do this, I had to indeed code  filters to remove 
permissions, roles, support group association etc...



On 11 May, 2015,at 10:12 PM, Roger Justice rjust2...@aol.com wrote:


**
Review the new UDM capability. I thought that BMC was going to add an update 
feature similar to Effective Technologies.
 
 
-Original Message-

From: William Rentfrow wrentf...@stratacominc.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, May 11, 2015 3:49 pm
Subject: Re: How to mass update people?

**
I'm trying to avoid that :)  I can easily log what gets updated when you 
manually change a people record, but there's WAY too much room for error.
 
William Rentfrow

wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh

Sent: Monday, May 11, 2015 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to mass update people?
 
**

You can do this by running escalations and filters but this would require lots 
of checks and validations
From: William Rentfrow
Sent: ‎12-‎05-‎2015 12:42 AM
To: arslist@ARSLIST.ORG
Subject: How to mass update people?
**
Hi -
 
This is ARS/ITSM 8.01.02.  Platform, etc, not relevant at this time.
 
We are pursuing a new configuration for multi-tenancy.  We've worked with BMC and this actually works quite well in our proof of concept.  So far we have...
 
1.   Added MFS+FTS search to Corporate ID in the People form

2.   Configured new operating companies x 6.
3.   Created support groups under those companies
4.   All People (including all support staff) have their People General tab company 
set to Company 1.
5.   All support staff have access restrictions to which company support 
incidents they can see (no one except admins have unrestricted access).
 
(it should be noted that the system was configured so the companies under #2 were made support companies for Company 1 - check the support company association form for more info).
 
So now my problem is simply procedural - I need to update 450+ users and change the following:

· Access restrictions - users get assigned to one or more companies, 
old company is removed
· Group Assignment - users need to get removed from current groups and 
put into new groups
 
I do have the group of users affected, so I suspect this is possible.  Is there some way to do this with the DMT?
 
 
William Rentfrow

wrentf...@stratacominc.com
 
Office: 715-204-3061 or 701-232-5697x25

Cell: 715-498-5056
 
_ARSlist: Where the Answers Are and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4800 / Virus Database: 4311/9524 - Release Date: 04/12/15
Internal Virus Database is out of date.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Atrium integrator AROutput detects bogus field length violation?

[laurent matheo]

Happened to me as well importing files (especially with DMT in 7.6.04), but 
most of the time is was due to database server being in Unicode and importing 
special characters (like accents) which take 2 bytes to be stored in database 
for example rather than 1 byte:
« Tête » needs 5 bytes in Unicode for example. So if you have a 4 char 
character field it wouldn’t fit (well if not « byte » type in dev studio in 
which case it « just » double the char length in database if memory serves).



 Le 30 avr. 2015 à 07:10, Jarl Grøneng jarl.gron...@gmail.com a écrit :
 
 **
 
 I have seen similar, but I have not have time to invesitgate it.
 
 Importing approx 200 records from a csv file, and 4 of them failes with ARERR 
 306.
 
 --
 J
 
 2015-04-30 0:02 GMT+02:00 Andrew Hicox and...@hicox.com 
 mailto:and...@hicox.com:
 **
 Hi everyone,
 
 I know this isn't strictly ARS, but I thought I'd ask here.
 
 AI has me pulling my hair out, and at this rate, I'll be bald by friday.
 
 I have a pretty basic job. It queries an ldap server and writes what it finds 
 into a landing form.
 
 Because the data on the ldap server is pretty dirty, I'm using the Strings 
 cut node to truncate all the data so it'll fit in my fields.
 
 And indeed this seems to work. Until it doesn't work.
 
 The log shows that ARERR 306 is encountered,  because I've tried to set a 
 too-long value on a field and it gives me the field id.
 
 Sure enough,  I am truncating the data mapped to that field to the length of 
 the field.
 
 I think, well maybe the indexing isn't really as advertised, so I truncate 
 the field to 1 less char than the max length of the field. No good. What the 
 hell, I go for 2 less. Still no good.
 
 I insert a write to log right before the AROutput step just to verify, and 
 yes indeed,  there is not one value too long going into the AROutput.
 
 Ok, so maybe some workflow on the server is doing it? Nope! Disabled all the 
 workflow, and just to be damn sure, I checked the skip workflow processing 
 check box on the AROutput node.
 
 still throws the error.
 
 Ok, just to be sure, turned on filter logging. Not a darn thing firing. The 
 arserver does not seem to be throwing the error!
 
 Ok. In desperation, I set 0 length on the field in question. Boom, it works.
 
 So after the job is done, I check to see what the longest value that got 
 wrote to that field was.
 
 It is, exactly as it should be. Nothing longer than the max length set on 
 Strings cut ... which is to say, two characters less than the previous 
 length of the field.
 
 What the hell?
 
 Only thing I can think of is maybe there's some kinda garbage non-printable 
 ascii on the input that throws kettle's length detection for a loop? If so, I 
 don't really see any kind of charset conversion or anything I could use to 
 filter it.
 
 I'm on 8.1.01 ... anyone ever run into anything like this before?
 
 -Andy 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: System questions (7.6.04)

[laurent matheo]

Like Fred told it’s possible, I have a customer who did that to create a whole 
Server Group (copying /bmc/ and /arsystem/ folders from one server and changing 
some folders and cons files) but the « trick » is that there are quite some 
server references to alter (ar.conf, armonitor.conf, several 
pluginsvr_config.xml, FTS, paths, arsystem path etc...) and it wasn’t complete. 
So Server Group did work « kinda » (90% of plugins failed, AIS and FTS failed, 
very bad performances etc…).
You can do a « grep » on « xml » and « conf » files to detect where the server 
reference is used and of course modify the paths if needed but it’s easy to 
miss little things.

It could (?) have a impact if you try to apply a SP or an upgrade too since 
installation xml files could have bad server references / paths, but on this 
I’m not sure.


 Le 29 avr. 2015 à 23:55, Grooms, Frederick W frederick.w.gro...@xo.com a 
 écrit :
 
 While it is possible to copy the binaries on AIX, it is not recommended.
 
 On all Unix platforms you can find the location of the AR System binaries by 
 looking at the file /etc/arsystem/SERVERNAME/armonitor.conf   (SERVERNAME 
 being the name of the ARS server)   
 The lines in there will tell you where your binaries are.   
 It will also tell you what user the app is running under (should be the owner 
 of the armonitor.conf file)   
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of 
 Williamson, Victoria CTR
 Sent: Wednesday, April 29, 2015 2:20 PM
 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
 Subject: Re: System questions (7.6.04)
 
 ** 
 AIX
 
 V/R,
 
 Vic
 X 85462
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of 
 Grooms, Frederick W
 Sent: Wednesday, April 29, 2015 2:11 PM
 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
 Subject: Re: System questions (7.6.04)
 
 ** 
 What OS?
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of 
 Williamson, Victoria CTR
 Sent: Wednesday, April 29, 2015 12:21 PM
 To: arslist@ARSLIST.ORG
 Subject: System questions (7.6.04)
 
 ** 
 Greetings.
 
 I have two systems that I have inherited, one is stable and one is not.  I 
 have been tasked to 'fix' the not so stable server.  Is it possible to 
 'clone' the reliable one and replace the one with all the issues?
 
 Does anyone happen to know what the application files are?  I want to compare 
 the files on the servers.
 
 Very Respectfully,
 
 Victoria Williamson
 
 Remedy Developer
 Office: 240.568.5462
 victoria.william...@tsa.dhs.gov
 vwilliam...@infozen.com
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 http://www.arslist.org/
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1

[laurent matheo]

Hi :)

Take a look at this :)
https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time



Mobilis in Mobile.

 Le 9 mars 2015 à 21:21, Terri Lockwood teresa.lockw...@sungard.com a écrit :
 
 **
 Has anybody else run into this?  Apparently in 8.1 BMC removed the Company 
 field from the foundation data spreadsheets.  They say
  
 “The Data Management loads are single tenant. The Company is driven from the 
 Data Management job. All of the data that is loaded by the Data Management 
 job is associated with the company that you selected when you created the 
 Data Management job. This means that you must create a separate spreadsheet 
 for each company. In addition, you must create a separate Data Management job 
 for each company spreadsheet.  This is a design decision taken by Product 
 Development based upon a few security concerns.  With 8.1, a security 
 vulnerability was closed by removing the direct ability to allow update to 
 companies other than the one in which the user running UDM resides. This was 
 deliberate. This prevents the risk that a user may insert/modify records in 
 companies to which they should have no access to”.
  
 That’s great if you are single tenant but for those of us who are VERY 
 multi-tenant (thousands of companies) it’s a problem.  I don’t want to have 
 to load this data 3000 times so any suggestions are appreciated ;)
  
 ~~~
 Terri
  
 ARS 8.1.02
 ITSM 8.1.02
 Midtier 8.1.02
 Windows 2008
 MS SQL 2008 R2 SP2
  
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

[laurent matheo]

Btw, are you using the real SQL Server or the Express version? I just realized that 
you had express in your instance name.

If it's the Express version it seems you have to setup the 1433 port manually (which is 
not the case in the real / full SQL Server):
http://support.webecs.com/kb/a868/how-do-i-configure-sql-server-express-to-allow-remote-tcp-ip-connections-on-port-1433.aspx




On 23 Feb, 2015,at 06:52 PM, Joe D'Souza jdso...@shyle.net wrote:


LJ,

 


That is strange. And you might be right on this one. I just ran a netstat 
result (hadn’t even thought of that as I had accepted all defaults as far as 
ports were concerned during the MS-SQL install) and assumed that 1433 was the 
port the SQL server was listening on. It seems its not.

 


The PID for MS-SQL server is 2056 and this is what I see for that PID on a 
netstat.

 


TCP[::]:49438 [::]:0 LISTENING   2056

 


Looks like I might need to use port 49438 for that installer?

 


If I use that, would I need to reset it back to 1433 anywhere after the 
installation?

 


Joe

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, February 23, 2015 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008

 


**

Joe,

Just the other day I was helping a friend setup a 'home install' of Remedy, and 
I was having difficulty trying to get the DB running on 1433, just as you are 
describingI went through the configuration, enabled TCPIP, configured it to 
run on 1433 in all the places I could find, for all of the IP's, etc...couldn't 
get it to work properly...so, I eventually, dropped to a command prompt, did a 
netstat -a -n -o, and looked for the process ID of the SQL Server Process, and 
found what port it was running on, and used that in the installer...

 


Afterwards, the Remedy service doesn't have issue connecting, because it uses 
the native client, not the same thing the installer does

 


Just a thought for you to get over this hump :)

 


On Sun, Feb 22, 2015 at 6:49 PM, Joe D'Souza jdso...@shyle.net wrote:

**

I did try that yesterday.

 


It is just too overwhelming with multiple choices that look like they might 
mean the same product when choosing the product you are seeking compatibility 
information for. And after choosing BMC Remedy IT Service Management Suite and 
extracting the Excel file, I got the file that I had posted in an earlier 
response which had a URL for a PDF doc having an address that no longer exists.

 


Anyway got the PDF file from Laurent who had downloaded it at a time when that 
URL had worked.

 


I’m now facing another issue.

 


I successfully installed the MS-SQL server 2008, and configured it so that it’s 
Management Studio could connect to the server (had some firewall issues 
initially where I had to expose port 1433 to inbound connections – for fun I 
also exposed the sqlserv.exe for inbound traffic so it would work even if the 
SQL port was changed down the line). I’m assuming that is more than enough to 
guarantee SQL client connectivity to the SQL server when running the ITSM stack 
installer.

 

 


I tried to connect with the above settings and no problems. I can get into the 
SQL server – it’s a one tiered setup for demo purposes. I have my MS-SQL server 
installed as a named instance supporting Windows Authentication.

 


I then created a ARSystem database, and created an SQL login with windows 
authentication [SERVERNAME]\ jmdsouza and made this Login the dbo of the 
ARSystem where [SERERNAME] is the red part of the masked information in the 
screenshot.

 


Subsequently when installing the preconfigured stack installer logged into 
Windows as [SERVERNAME]\ jdsouza (not [SERVERNAME]\ jmdsouza ) for ITSM 8.1.02, 
I chose the AR System and the AR Clients as the options for my installation and 
at the prompt for the “AR System Server and Database Information”, I entered 
the local [SERVERNAME] where all the red masked info is below. I entered the 
password of [CAMARO\ jmdosuza ]

 

 


When I press Next, after a brief while, my next screen I am met with the error

 


“TCP/​IP connection to the host Camaro2015 using port number 1433 failed. 
Possible causes:  Database services are not available/​running or Network 
configuration is not configured correctly for TCP/​IP protocol or IP or host 
name/​ port number is incorrect.”

 


On  my MS-SQL Server Configuration Manager, I have enabled both the Client and 
Server TCP/IP protocol..

 


What might I be missing?

 


Cheers

 


Joe

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the 
Answers Are and have been for 20 years_

 


_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

[laurent matheo]

Cool ^_^


It should install correctly since it's just a database restore when 
installing with SSI :)


On 23 Feb, 2015,at 07:55 PM, Joe D'Souza jdso...@shyle.net wrote:


Thanks guys,

 


LJ’s suggestion of checking the actual port the MS-SQL server was using helped 
approaching the solution.

 


The article Laurent forwarded nailed it where it showed where the dynamic port 
was set. Had to null that out and set the TCP Port to 1433.

 


Now the installer is past the error and prompted me for the sa login and 
password.

 


Since I am setting up a demo system, if I leave the license keys blank and go 
forward, will it still install the apps with no issues? I understand the 
limitations of not being able to insert more than 2000 records etc. as it used 
to be in the past. I’m ok with that for this demo instance.

 


Joe

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, February 23, 2015 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008

 


Btw, are you using the real SQL Server or the Express version? I just realized that 
you had express in your instance name.

If it's the Express version it seems you have to setup the 1433 port manually (which is 
not the case in the real / full SQL Server):
http://support.webecs.com/kb/a868/how-do-i-configure-sql-server-express-to-allow-remote-tcp-ip-connections-on-port-1433.aspx



On 23 Feb, 2015,at 06:52 PM, Joe D'Souza jdso...@shyle.net wrote:


LJ,

 


That is strange. And you might be right on this one. I just ran a netstat 
result (hadn’t even thought of that as I had accepted all defaults as far as 
ports were concerned during the MS-SQL install) and assumed that 1433 was the 
port the SQL server was listening on. It seems its not.

 


The PID for MS-SQL server is 2056 and this is what I see for that PID on a 
netstat.

 


TCP[::]:49438 [::]:0 LISTENING   2056

 


Looks like I might need to use port 49438 for that installer?

 


If I use that, would I need to reset it back to 1433 anywhere after the 
installation?

 


Joe

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, February 23, 2015 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008

 


**

Joe,

Just the other day I was helping a friend setup a 'home install' of Remedy, and 
I was having difficulty trying to get the DB running on 1433, just as you are 
describingI went through the configuration, enabled TCPIP, configured it to 
run on 1433 in all the places I could find, for all of the IP's, etc...couldn't 
get it to work properly...so, I eventually, dropped to a command prompt, did a 
netstat -a -n -o, and looked for the process ID of the SQL Server Process, and 
found what port it was running on, and used that in the installer...

 


Afterwards, the Remedy service doesn't have issue connecting, because it uses 
the native client, not the same thing the installer does

 


Just a thought for you to get over this hump :)

 


On Sun, Feb 22, 2015 at 6:49 PM, Joe D'Souza jdso...@shyle.net wrote:

**

I did try that yesterday.

 


It is just too overwhelming with multiple choices that look like they might 
mean the same product when choosing the product you are seeking compatibility 
information for. And after choosing BMC Remedy IT Service Management Suite and 
extracting the Excel file, I got the file that I had posted in an earlier 
response which had a URL for a PDF doc having an address that no longer exists.

 


Anyway got the PDF file from Laurent who had downloaded it at a time when that 
URL had worked.

 


I’m now facing another issue.

 


I successfully installed the MS-SQL server 2008, and configured it so that it’s 
Management Studio could connect to the server (had some firewall issues 
initially where I had to expose port 1433 to inbound connections – for fun I 
also exposed the sqlserv.exe for inbound traffic so it would work even if the 
SQL port was changed down the line). I’m assuming that is more than enough to 
guarantee SQL client connectivity to the SQL server when running the ITSM stack 
installer.

 

 


I tried to connect with the above settings and no problems. I can get into the 
SQL server – it’s a one tiered setup for demo purposes. I have my MS-SQL server 
installed as a named instance supporting Windows Authentication.

 


I then created a ARSystem database, and created an SQL login with windows 
authentication [SERVERNAME]\ jmdsouza and made this Login the dbo of the 
ARSystem where [SERERNAME] is the red part of the masked information in the 
screenshot.

 


Subsequently when installing the preconfigured stack installer logged into 
Windows as [SERVERNAME

Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..

[laurent matheo]

Same here.
It worked a week ago or something. Check your email :)


On 21 Feb, 2015,at 10:34 PM, Joe D'Souza jdso...@shyle.net wrote:


I downloaded an excel sheet that listed 
http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as 
the path to the compatibility matrix but this link seems to be invalid.

 


Resource Not Found

We're sorry, there was something wrong with your HTTP request or the resource 
you requested does not exist. Please try back later. If you have any questions 
or comments, please contact your Client Services Representative. Thank you for 
your patience.

 


Is there something wrong with the link?

 


Any help will be appreciated as I would love to set up a demo environment while 
I am snowed in over the weekend.

 


Cheers

 


Joe
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remedy Architecture Performance tuning ....

[laurent matheo]

Well documentation gives you the sizing depending on thee number of concurrent 
users.
As for software, you can find the minimum and supported versions in the 
compatibility matrix:
http://www.bmc.com/available/spac.html


Mobilis in Mobile.

 Le 4 févr. 2015 à 20:23, Basant Soni basant.1...@hotmail.com a écrit :
 
 Thanks Chetan.
 
 I have gone through the documentation, but still i am not clear about my 
 questions.
 Could you please help me on this?
 
 Regards,
 Basant Soni
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SRM Request Portal

[laurent matheo]

Hope you liked the doc :)

Actually if you attended my Wwrug2013 breakout you had more info on some 
modifications on skinning and identifying srm resources for example skinning 
the service request list.
And if you attended the BMC Engage 2014 one you had more goods like calling 
active links, javascript code (and getting answers) or more from a standard 
service request :)

As for the question the text should be quite easy to modify if you follow the 
doc, on the default choice I dunno, it'll depend I guess if it's indeed in a 
javascript code in the jar file but I'll have to check, but not until this week 
end, I'm travelling now :p

The question is actually if nothing is selected what do you want to display on 
the right side, nothing or a screen? And what about the left side, just the 
list and nothing selected?


Ps:
I don't know if I can share the resources I mentioned soo well... I 
know some here do have them :)

Mobilis in Mobile.

 Le 13 janv. 2015 à 20:57, Pierson, Shawn shawn.pier...@energytransfer.com a 
 écrit :
 
 Funny, I've been looking at modifying SRM and am working on something related 
 to it right now, and happened to come across the solution to at least part of 
 your request:
 
 https://communities.bmc.com/docs/DOC-23501
 
 Basically, you'll have to edit the jar file attached to the Data 
 Visualization Module Registration form with a description of SRS Service 
 Request Console DVF, then reupload that attachment with the new name for the 
 label for available services, and if you can find an option to de-select an 
 SRM form.  Just remember if you do this, you could lose your changes to 
 upgrades and/or patches and that it will only apply to that SRM form so it 
 shouldn't carry over to things like My IT.
 
 Thanks,
 
 Shawn Pierson 
 Remedy Developer | Energy Transfer
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
 Sent: Tuesday, January 13, 2015 1:37 PM
 To: arslist@ARSLIST.ORG
 Subject: SRM Request Portal
 
 I have been searching and cannot find how to modify the following:
 
 On the SRM Request Entry portal (where the user can browse to submit from 
 posted SRDs) on the Browse frame, the label is Available Services. The 
 top SRD is by default selected. My customer wants the label Available 
 Services changed to Select a Service and to have no SRD pre-selected.
 
 Any ideas? Your assistance is appreciated.
 
 ARS  ITSM - version 8.1.01
 SQL db
 
 
 Thank you,
 
 Sandra
 
 Sandra Hennigan
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
 Are, and have been for 20 years
 
 Private and confidential as detailed here: 
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
 the link, please e-mail sender.
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Poor Web service peformance on Remedy join forms

[laurent matheo]

Hi :)

I guess you could log and compare and check where the time is consumed when 
using the WS.
If API + SQL calls are the same, then it’s « elsewhere ».


 Le 6 janv. 2015 à 18:15, Terry Bootsma tboot...@objectpath.com a écrit :
 
 **
 For further information:
 
 Remedy User Tool against the join form:   1 second
 
 MidTier direct access against the join form:  5 seconds
 
 So, it is not a join-form or indexing issue.
 
 Terry
 
  
  
  
 On 2015-01-06 12:12, tboot...@objectpath.com wrote:
 
 Hello everyone:
 
 I was wondering if anyone else has experienced this.
 
 
 Environment:
 
 Red Hat Linux 6.4
 Mid Tier 8.1.01 SP1 20140514135 Hotfix
 Apache Tomcat 6.0
 Remedy Server 8.1.01 201401281910
 Oracle Database
 
 When consuming web services that are based on join forms in Remedy, we 
 have experienced a significant performance degradation in response time.  
 For example, to query 2000 rows in the base form with a web service against 
 the base form,  3 seconds.  If we create a self-join and do the same web 
 service .. approx 17 seconds.
 
 Has anyone else seen this?
 
 Thanks.
 
 Terry
 
  
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

[laurent matheo]

One way to « gain » time maybe would be to run the installer in « pause »
mode.
If they know where the installer fails, you could pause it just before (or a
bit before), do a snapshot from there and do something like altering a form
or whateverŠ
https://communities.bmc.com/message/277820

If I remember correctly, you could create your own « pause »:
https://kb.bmc.com/infocenter/index?page=contentid=KA309507actp=searchvie
wlocale=en_USsearchid=1415815763837



De :  Sanford, Claire claire.sanf...@memorialhermann.org
Répondre à :  arslist@ARSLIST.ORG
Date :  mercredi 12 novembre 2014 18:08
À :  arslist@ARSLIST.ORG
Objet :  ITSM 7604 SP2 to ITSM 7604 SP5 and Overlays

** 
[snarky comment deleted]
 
Overlays are good.  They will make an upgrade easier.  They will make
patching easier.   I call BS on this!
 
I have spent the last 5 weeks with BMC support and all the problems seem to
go back to having overlays and custom fields.  The CMDB patch kept failing.
This was 4 weeks.  Now one week of ITSM failing.
 
My last communication from BMC had this as the last line:

³It seems that some of the form is overlaid and the name Default
Administrator View has been provided to the view or the field. We need to
find out that Overlaid object and remove that overlay.²
 
Default Administrator View is the name BMC gave it!
 
How is it I can take a .def file from an installer and load it manually and
it goes through (after renaming the Default Administrator View to Default
Administratar View) and then run the installer and it still comes back with
the forms having the same name?  The patch fails and we start all over
again.
 
Each time we have done this, it takes at a minimum an hour.
 
Is there an easier way to do this?  Thank goodness I had a VM made and this
is not my production system.  There is probably some special installer that
BMC has in their pocket that they pull out when you finally break down and
call in their professional services.
 
_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect

[laurent matheo]

Hi Shawn.

It's indeed weird to have now back again JVM 32 bits.
Can you give some details on those plugins? I didn't see any requirements in 
the docs for some plugins to go 32 bits.

As for the message, I have an idea, but need to test it.


On 10 Nov, 2014,at 08:15 PM, Jason Miller jason.mil...@gmail.com wrote:


**
Thanks!  Point 2 about plug-ins that previously ran using a 64-bit JRE now 
requiring a 32-bit JRE sounds ludicrous.

Jason

On Mon, Nov 10, 2014 at 10:44 AM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

**

I’m not the one that did the install so I haven’t investigated them in 
detail, but a few of the issues are:

 


1)  FTS became misconfigured, had to be reconfigured.

2)  Several formerly 64-bit JRE plugins now require a 32-bit JRE (I was 
skeptical about this but BMC support were the ones that told us that most of 
the plugins can’t run against a 64-bit JRE.)

3)  Custom approvals are not working correctly, after the approval 
engine not running at all.

4)  We can’t get rid of the Compatibility View error that sparked this 
thread

5)  ADDM is unable to write to the CMDB because of Normalization Engine 
errors (even though we don’t have in-line normalization turned on.)

6)  Other plugin and JRE issues.

 


This all happened from the AR System, Mid-Tier, and Atrium Core upgrades.  
I think AR System is the main area all these are an issue in.  Interestingly, 
the ITSM upgrade that we did in one of our environments introduced no real 
errors other than conflicting with several of our customizations.  My strategy 
has always been to try to remain as out of the box as possible but through some 
events I don’t want to get into, we’ve painted ourselves into a corner around 
email where we have a massively customized RBE as well as outgoing HTML 
formatted emails.  That’s not BMC’s fault though, that’s an internal 
organizational failure, but the AR System issues shouldn’t be happening at all.

 


Thanks,

 


Shawn Pierson

Remedy Developer | Energy Transfer

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, November 10, 2014 11:17 AM

To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect


 


**

What kind of issues are you running into with 8.1.2?

 


On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

**

That’s odd but good that that worked for you because it didn’t for my 
environment.  It may be a moot point though, we’re running into so many issues 
with 8.1.2 that I’m not sure we’re going to go live with any of it and just 
wait for the next release.

 


Thanks,

 


Shawn Pierson

Remedy Developer | Energy Transfer

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, November 07, 2014 6:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect

 


**

HA!   You know what our standard desktop looks like :)   There are a ton of 
clinical web apps that have much more stringent browser 
requirements/limitations and I really don't want to get involved in that mess.  
We are a custom shop so our forms are typically much lighter than ITSM.  The 
newer JavaScripting engines past IE8 will be welcomed but IE8 is doing ok for 
use right now.

 


Fortunately I found changing arsystem.compatibility_view from true to false 
in config.properties and restarting MT did the trick.  I wish there was some 
documentation on this setting so I could see if there is some downside to doing 
this but so far things look good.

 


Jason

 


On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing lj.longw...@gmail.com wrote:

**

I haven't investigated this thoroughly, but, I think it would be worth the 
effort to work with your desktop team.  It is my understanding that 
compatibility mode is significantly slower than non, and that is the primary 
reason that the message was instituted.

On Oct 30, 2014 5:44 PM, Jason Miller jason.mil...@gmail.com wrote:

**

Hi Shawn,

 


Did you get anywhere with this?  We just upgrade our dev and QA to SP2 and 
are now seeing this (annoying) message.  Our browser it highly managed and I 
really don't want to have to include our desktop team in order to update to 
SP2.  I am not going to put SP2 in production without getting rid of this 
message though.

 


Thanks,

Jason

 


On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

**

It looks like we found a defect in the combination of ARS and Mid-Tier 
8.1.2.  It is happening with both IE9 and IE11.

 


What happened is that after upgrading the mid-tier, 

Re: Set Field If syntax when matching on another form

[laurent matheo]

I guess It might depend on your background too.

If you come from php or some other coding language it would actually make more 
sense to do:
$status$='status'
Since variables begin by $ and strings by '.
And there doing the opposite would actually trigger an error so your brain is 
hard-coded ^_^

Anyway, good to know the right way to do things in all languages.



Mobilis in Mobile.

 Le 18 oct. 2014 à 00:27, Carl Wilson carlbwil...@gmail.com a écrit :
 
 **
 In addition to this, when I was with Column we did a lot of testing of these 
 types of queries against different DB's for performance tuning - so although 
 some people do say that it does not make a difference we did prove that the 
 indexes were skipped in certain instances on different DB's.
 When I made my logging application, I added a tab that showed where the 
 qualifications are backwards in their logic due to the above.  Other third 
 party logging tools also do the same where they indicate that the query 
 should be reversed for optimal performance.
  
 Always a good rule of thumb to stick to the rule of referencing the external 
 (or non local/remote) table field first in the qualification, although this 
 may be now mitigated in the latest versions of the DB's used [good coding 
 practise] J
  
  
 Kind Regards,
  
 Carl Wilson
  
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
 Sent: 17 October 2014 23:17
 To: arslist@ARSLIST.ORG
 Subject: Re: Set Field If syntax when matching on another form
  
 **
 Whew, glad it wasn’t just me! I was taught by Sydney Dent probably about ten 
 years ago IIRC. I learned a lot from that class that I have used over the 
 years. It does grate on me every time I see the “backwards” syntax even if it 
 doesn’t affect anything except my brain. Have a great weekend all!
  
 -Rick
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
 Sent: Friday, October 17, 2014 3:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Set Field If syntax when matching on another form
  
 **
 Hi, Everyone:
  
 I thought I was the only one who feels automatically driven, like some 
 outside force will punish me if I don’t stick to the ‘Field’ = $Value$ 
 syntax.  I can’t write it any other way.  I just can’t.  Let me try, $Valu….  
 Nope, can’t do it.  It is literally a physical reaction in my gut that won’t 
 let me.
  
 With that said, I’m with Carl and Rick.
  
 I do believe that in the AR System Performance, Tuning and Troubleshooting 
 3.x  class that we learned to start with remote form.field first and 
 current.value second in qualifications.  On page 238 of the manual  
 (copyright 1997 Remedy Corporation), although Set fields aren’t referenced 
 specifically, samples to promote index use are written ‘Field’ = “known 
 value” or ‘Field’ = value.
  
 My two cents,
 Michelle
  
 P.S.
 To Whomever taught this class in Dallas (Richardson), TX in August 1997 – 
 Thank you.  This is by far the best Remedy class, I’ve ever attended.  I 
 still use the Performance Tuning tips to this day.  I still offset escalation 
 interval times to make sure they’re not a factor of 60.   I still use = to 
 give an index a starting point, etc.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
 Sent: Friday, October 17, 2014 11:11 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Set Field If syntax when matching on another form
  
 **
 Thanks for all the feedback. I was on MSSQL back when I learned this but am 
 on Oracle now so I won’t spend the time to change these when I run across 
 them for now. If I have time I might ping BMC Support to see if they have a 
 definitive answer.
  
 Carl I like that you reference local and remote forms, that’s how I normally 
 refer to them myself but I was afraid that some people might think I meant a 
 form on another server.
  
 -Rick
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
 Sent: Friday, October 17, 2014 9:04 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Set Field If syntax when matching on another form
  
 **
 Hi,
 Depending on the Database used, referencing the local field first (and not 
 the remote table field) will cause the Database to skip the use of the 
 indexes on the remote table and thus cause performance issues with the query.
 This was mainly present in MS SQL as opposed to Oracle from memory. 
  
  
 Kind Regards,
  
 Carl Wilson
  
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
 Sent: 17 October 2014 16:34
 To: arslist@ARSLIST.ORG
 Subject: Re: Set Field If syntax when matching on another form
  
 **
  
 Same here, 'Field' = $Value$ is what I use, but I'm not really sure why.  As 
 Sonny from I, Robot (the movie) says, It just feels wrong.  :-)
  
 If the $Value$ were null, 

Re: OT: Engage Early Arrivals?

[laurent matheo]

The French will arrive Saturday near 6PM :)

On 10 Oct, 2014,at 11:17 PM, Misi Mladoniczky m...@rrr.se wrote:

Hi,

I will get the hotel in few hours.

Any other early arrivals that would like some company on Saturday or Sunday?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ARInside 3.1.2 released

[laurent matheo]

Nice ^_^

Mobilis in Mobile.

 Le 1 oct. 2014 à 18:39, Luthgers, John jl...@gmx.net a écrit :
 
 **
 Hello List,
  
 ARInside 3.1.2 has been released and this update addresses mostly bugfixes. 
 Changes are listed here: 
 http://arinside.org/browser/tags/3.1.2/RELEASE_NOTES.txt
 As always you could find the downloads on the ARInside website 
 http://arinside.org.
  
 Thanks to those who posted issues and helped fixing them.
  
 -John-
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Login.jsp Redirection: Many Thanks: Laurent Matheo

[laurent matheo]

Thanks :)
I hope it'll help

Mobilis in Mobile.

 Le 29 août 2014 à 19:31, Champagne, Susan schampa...@hsnsudbury.ca a 
 écrit :
 
 **
 I just want to say how impressed I am with the amount of time Laurent put 
 into showing me and others how to accomplish the task of redirecting to a 
 login page other than login.jsp. The youtube video, as well as all of the 
 attached documents/screen shots are phenomenal. I have learned so much and 
 you have provided me with options from which I can choose.
  
 I will indeed stay away from the “not for the faint of heart” option, J and 
 stick with the “cookie” option.
  
 Thank you so much!
  
 Susan Champagne
  
 
 
 The information contained in this e-mail and document(s) attached are for the 
 exclusive use of the addressee and may contain confidential, privileged and 
 non-disclosable information. If the recipient of this e-mail is not the 
 addressee, such recipient is strictly prohibited from reading, photocopying, 
 distributing or otherwise using this e-mail or its content in any way. 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Login.jsp shows up when CustomizedLogin.jsp gives error

[laurent matheo]

Yes i agree I dont really get it too.

Mobilis in Mobile.

 Le 29 août 2014 à 19:12, Jason Miller jason.mil...@gmail.com a écrit :
 
 **
 Thank Laurent!  Yes that is it.  And looking at that thread...  I've already 
 ranted about insufficient documentation (some things may never change [the 
 documentation or me?]).
 
 Jason
 
 
 On Thu, Aug 28, 2014 at 6:24 PM, laurent matheo lm...@me.com wrote:
 **
 Hi Jason :)
 
 I guess you were thinking about arsystem.inclusion_goto_urls:
 https://communities.bmc.com/thread/95765
 But it seems it only works for the logout servlet if you do a customize 
 button and you are using goto (?):
 https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button
 
 The problem is that the login.jsp page is hardcoded in 
 DefaultAuthenticator.class from MidTier.jar.
 
 I°) first solution:
 Soo, I used a hexa editor to change the value from login.jsp to 
 klatu.jsp.
 My login page is klatu.jsp and when the login fails, it's redirected to 
 klatu.jsp so it seems to work in this case :)
 Then the problem is that you can't really put whatever you want in url 
 because of course the .class is byte coded, so if you put klatuishere.jsp 
 it's too long.
 One way I did it was I had a page klatuishere.jsp which is my login page. 
 Though in the class file, I just put klatu.jsp to respect the string 
 length.
 In klatu.jsp, I have a simple redirect to klatuishere.jsp :)
 It seems to work.
 
 The problem is that it means that of course the klatu.jsp page will be 
 called for all failed login, and maybe you don't want this since it replaces 
 one hardcoded value by another...
 
 
 II°) Other way:
 Let's say you have two pages, one login_normal.jsp for standard users and 
 klatuishere.jsp for special users.
 When someone uses the special klatuishere.jsp, you generate a special 
 cookie and you store the information klatu in it. If the user user 
 login_normal.jsp, just store login inside the cookie.
 After the failed login, you are sent back to login.jsp, though in this 
 file you modify it to read the content of the cookie.
 If inside the cookie you see klatu, you redirect to klatuishere.jsp, 
 else to login_normal.jsp.
 
 It seems to be working, I made a test.
 Though I made quite some screencaptures and a video so well...
 
 If you want how it went, please check this url, you have the explanation of 
 both methods, the source codes and the video that shows the demo:
 https://communities.bmc.com/docs/DOC-32806
 
 
 
 On 28 Aug, 2014,at 11:52 PM, Jason Miller jason.mil...@gmail.com wrote:
 
 **
 It isn't Remedy workflow objects that handle this.  It is coded into Mid 
 Tier.  Purely guessing but you could likely find the .jsp or .jsfile that 
 has the logic and path you could change.
 
 I am figuring you have customer that are using login.jsp as a valid page?  
 Is this group of users that are using the custom login page more important 
 (for a lack of a better term) than customers hitting the login.jsp page?  I 
 have to question the level of effort to make this work as desired vs. the 
 benefit.
 
 I have a fuzzy recollection of an 8.x feature to perform custom custom 
 redirection but I can't find it in documentation.  I don't remember the 
 context other than something to do with URLs or redirecting to web pages so 
 I am not sure if this newish feature is a possible solution.
 
 Beyond Remedy stuff if your users that need a special login page have some 
 way they can be identified by their machine (like computer subnet, etc.) 
 you probably do something fancy with Apache httpd (mod_rewrite) or 
 scripting in IIS.  Still wondering if the ROI is there though.
 
 Jason
 
 
 
 On Thu, Aug 28, 2014 at 10:06 AM, Champagne, Susan 
 schampa...@hsnsudbury.ca wrote:
 **
 Hi folks,
 
 I’m trying to find out where the workflow is coming from that causes the 
 login.jsp page to display when using a customizedLogin.jsp page encounters 
 ARERR 9388 (Authentication failed).
 
  
 
 We have a customized login page for a group of users, which displays 
 correct; the problem occurs when the user mistypes his/her user name or 
 password and encounters the Authentication failed error. As the error 
 appears, the window and url change to display the url and page for the 
 login.jsp.
 
  
 
 We’re using Mid Tier with Remedy 7.6.04.
 
  
 
 Can you assit, please?
 
  
 
 Susan Champagne
 
  
 
 
 
 The information contained in this e-mail and document(s) attached are for 
 the exclusive use of the addressee and may contain confidential, 
 privileged and non-disclosable information. If the recipient of this 
 e-mail is not the addressee, such recipient is strictly prohibited from 
 reading, photocopying, distributing or otherwise using this e-mail or its 
 content in any way.
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist

Re: Login.jsp shows up when CustomizedLogin.jsp gives error

[laurent matheo]

Hi Jason :)

I guess you were thinking about arsystem.inclusion_goto_urls:
https://communities.bmc.com/thread/95765
But it seems it only works for the logout servlet if you do a customize button and you 
are using goto (?):
https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button

The problem is that the login.jsp page is hardcoded in DefaultAuthenticator.class 
from MidTier.jar.

I°) first solution:
Soo, I used a hexa editor to change the value from login.jsp to 
klatu.jsp.
My login page is klatu.jsp and when the login fails, it's redirected to 
klatu.jsp so it seems to work in this case :)
Then the problem is that you can't really put whatever you want in url because of course 
the .class is byte coded, so if you put klatuishere.jsp it's too long.
One way I did it was I had a page klatuishere.jsp which is my login page. Though in the 
class file, I just put klatu.jsp to respect the string length.
In klatu.jsp, I have a simple redirect to klatuishere.jsp :)
It seems to work.

The problem is that it means that of course the klatu.jsp page will be called 
for all failed login, and maybe you don't want this since it replaces one hardcoded value 
by another...


II°) Other way:
Let's say you have two pages, one login_normal.jsp for standard users and 
klatuishere.jsp for special users.
When someone uses the special klatuishere.jsp, you generate a special cookie and you store the 
information klatu in it. If the user user login_normal.jsp, just store login inside the 
cookie.
After the failed login, you are sent back to login.jsp, though in this file 
you modify it to read the content of the cookie.
If inside the cookie you see klatu, you redirect to klatuishere.jsp, else to 
login_normal.jsp.

It seems to be working, I made a test.
Though I made quite some screencaptures and a video so well...

If you want how it went, please check this url, you have the explanation of 
both methods, the source codes and the video that shows the demo:
https://communities.bmc.com/docs/DOC-32806



On 28 Aug, 2014,at 11:52 PM, Jason Miller jason.mil...@gmail.com wrote:


**
It isn't Remedy workflow objects that handle this.  It is coded into Mid Tier.  
Purely guessing but you could likely find the .jsp or .jsfile that has the 
logic and path you could change.

I am figuring you have customer that are using login.jsp as a valid page?  Is 
this group of users that are using the custom login page more important (for a 
lack of a better term) than customers hitting the login.jsp page?  I have to 
question the level of effort to make this work as desired vs. the benefit.

I have a fuzzy recollection of an 8.x feature to perform custom custom 
redirection but I can't find it in documentation.  I don't remember the context 
other than something to do with URLs or redirecting to web pages so I am not 
sure if this newish feature is a possible solution.

Beyond Remedy stuff if your users that need a special login page have some way 
they can be identified by their machine (like computer subnet, etc.) you 
probably do something fancy with Apache httpd (mod_rewrite) or scripting in 
IIS.  Still wondering if the ROI is there though.

Jason



On Thu, Aug 28, 2014 at 10:06 AM, Champagne, Susan schampa...@hsnsudbury.ca 
wrote:

**

Hi folks,

I’m trying to find out where the workflow is coming from that causes the 
login.jsp page to display when using a customizedLogin.jsp page encounters 
ARERR 9388 (Authentication failed).

 


We have a customized login page for a group of users, which displays 
correct; the problem occurs when the user mistypes his/her user name or 
password and encounters the Authentication failed error. As the error appears, 
the window and url change to display the url and page for the login.jsp.

 


We’re using Mid Tier with Remedy 7.6.04.

 


Can you assit, please?

 


Susan Champagne

 



The information contained in this e-mail and document(s) attached are for 
the exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.
_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[laurent matheo]

I'm not really known on arslist, but I just received an ack email saying that 
my breakout was accepted.
#2Cents


On 04 Aug, 2014,at 05:07 PM, Lynn Larsen lynn_lar...@mmi.net wrote:


So LJ is going… aside from the Unisys folks that we know will be there, who 
else WILL be attending from our string of conversation here??

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Apparently...the process took a bit longer than anticipatedone of my two 
topics got accepted, so it appears I WILL be attending Engage this year :)

 


It appears that the content of sessions has shifted a bit in the last week.  I 
reported 120 at the end of last Monday.  As of this exact moment, there are 
only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 4 are 
technical.

 


So, the numbers are shifting a bitbut my topic isn't in that list yet, but 
it titled 'Remedy Java API – Basic Components' where I plan on discussing how 
the API is structured, how the objects relate to what you see in Remedy Dev 
Studio as well as Mid-Tier, and how to manipulate your Remedy system through 
the API to get the best out of it. :)...

 


I'm hopeful at this point that Engage is morphing into something a bit more 
acceptable to the many technical resources we have here on the list.

 


On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing lj.longw...@gmail.com wrote:

I guess the best 'rejection letter' you can possibly get is the accepted list 
coming out and not being able to find yourself anywhere on there.

 


Looking through the sessions, I see there are 120 sessions total.  46 are 
'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of those 
only 12 are not being done by BMCers (10%).  4 of those are listed as 
'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1 CMDB).  
Nothing that's directly related to Remedy as a development platform, but as a 
platform to sell their OOTB toolspart of me is disappointed, but not 
surprised.

 


Both of the topics I submitted were of a technical nature, relating to Remedy, 
not ITSM...so, I guess that's likely why neither topic was selected for 
presentation

 


and due due to the fact that I was counting on not paying the admission fees, 
I'm not going to be able to justify the expense to attend this 
year...so...maybe I'll do them anyway, but post them on my site instead so 
everyone can benefit instead of just the ones that attend Engage...who knows.

 


On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller jason.mil...@gmail.com wrote:

**

By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.

 


On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury taufc...@gmail.com wrote:

**

Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. 

 


On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:

**

Yeah I proposed this... Somekind of genius bar or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).


On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:

**

I was willing to sponsor a technical/learning lab at the conference. 
Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love 
networking (by networking I mean drinking) with you guys if you decide to go.

 


On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com wrote:

In browsing through the sessions and speakers, the title of unnamed 
speaker pretty much sums up my assessment of the catalog: Lead Technical 
Marketing Consultant

 


On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:

**

The evening is still there, Tuesday from 6 to 8 PM:

http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on 
tuesday... So or you go stalk the Engineers (and potentially miss 2 breakouts), 
or you attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com wrote

Re: Using the Web Report Scheduler without ITSM installed

[laurent matheo]

Hi John,

I looked at a 8.1 VM with only ARS installed and the Mid-Tier and I can see the 
planning icon, can plan and schedule a web report (using mid-tier).

According to the documentation, you kinda can do the same thing using the forms 
directly:
https://docs.bmc.com/docs/display/public/ars8000/About+publishing+and+scheduling+reports



Laurent.

On 30 Jul, 2014,at 04:27 PM, Reiser, John J john.j.rei...@lmco.com wrote:


Hello Listers,
 
We have successfully, finally moved to

MS SQL 2008
ARS 8.1.00
Windows Server 2008 R2 Standard
 
We are a non-ITSM setup so I think that may be the problem.

Is there a configuration setting or Form to enable using the Report publishing 
and Scheduling.
I saw Jason Miller’s write up about allowing non-admin users the capability but 
I just want to be able to set up a few daily/Weekly reports to get emailed to a 
few folks.
I had a runmacro process to do this in the past but have not been able to get 
it working on the new system.
 
So, can I use the Web Report Scheduler on a home grown form in a barebones ARServer setup?
 
Thank you,

---
John J. Reiser
Remedy Developer/Administrator
SeniorSoftware Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
 
 
 
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[laurent matheo]

I guess I¹ll do the same.


De :  Danny Kellett dkell...@javasystemsolutions.com
Répondre à :  arslist@ARSLIST.ORG
Date :  mardi 29 juillet 2014 10:53
À :  arslist@ARSLIST.ORG
Objet :  Re: ENGAGE

** 
LJ

Same situation here too. I will be posting my performance one on our site if
anyone is interested
Regards
Danny

On 29 Jul 2014, at 02:27, LJ LongWing lj.longw...@gmail.com wrote:

 ** 
 I guess the best 'rejection letter' you can possibly get is the accepted list
 coming out and not being able to find yourself anywhere on there.
 
 Looking through the sessions, I see there are 120 sessions total.  46 are
 'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of those
 only 12 are not being done by BMCers (10%).  4 of those are listed as
 'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1 CMDB).
 Nothing that's directly related to Remedy as a development platform, but as a
 platform to sell their OOTB toolspart of me is disappointed, but not
 surprised.
 
 Both of the topics I submitted were of a technical nature, relating to Remedy,
 not ITSM...so, I guess that's likely why neither topic was selected for
 presentation
 
 and due due to the fact that I was counting on not paying the admission fees,
 I'm not going to be able to justify the expense to attend this
 year...so...maybe I'll do them anyway, but post them on my site instead so
 everyone can benefit instead of just the ones that attend Engage...who knows.
 
 
 On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller jason.mil...@gmail.com wrote:
 ** 
 By doing our own thing we would simply be creating an overlay on ENGAGE.
 Once we create the overlay we can customize and changes by BMC won't have an
 impact.  Except if they delete one of us in base, that will have an impact on
 the overlay.
 
 
 On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury taufc...@gmail.com wrote:
 ** 
 Not if you do it from a hotel room though? I'll pitch in for a suite. We can
 set up a google hang out and a live tweet session.
 
 
 On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:
 ** 
 Yeah I proposed this... Somekind of genius bar or something, maybe panel
 like, or small breakouts or something...
 Could have been setup like a mini community onsite using Matt for this...
 
 Maybe we could squat the booth location for this when it's not attended? If
 it's like wwrug, it's just opened for lunch / not a long time, we could use
 the place to do some small groups about a theme or something?
 
 So, a mix between the bird  the feathers, genius bar, community and
 whatever?
 
 We could even stream it live on the net so the others could see it (that
 could be a problem with BMC rules though).
 
 On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:
 
 **
 I was willing to sponsor a technical/learning lab at the conference.
 Reached out to numerous people. Deaf ears. Oh well... I'm still going.
 Love networking (by networking I mean drinking) with you guys if you
 decide to go.
 
 
 On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com
 wrote:
 In browsing through the sessions and speakers, the title of unnamed
 speaker pretty much sums up my assessment of the catalog: Lead Technical
 Marketing Consultant
 
 
 On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:
 **
 The evening is still there, Tuesday from 6 to 8 PM:
 http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d9
 75f2496db5d3f819b9735209.aspx
  
 But that's weird... Since breakouts continue from 6 to 9 PM on
 tuesday... So or you go stalk the Engineers (and potentially miss 2
 breakouts), or you attend the breakouts (and miss the candy)?
 
 
 On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com wrote:
 
 **
 
 And with so many evening sessions, where does the Evening with
 Engineering or the other evening activities go?  Will they even have
 them?
 
 Rick
 
 On Jul 28, 2014 4:24 PM, Jason Miller jason.mil...@gmail.com wrote:
 **
 Not impressed.  My first impress is welcome back BMC Marketing World.
 We haven't missed you all these years.  Maybe I need to just let it soak
 in for a day or two?.?.?.
 
 Unless I am overlooking something it seems there are very few
 presentations by customers.
 
 
 On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire
 claire.sanf...@memorialhermann.org wrote:
 **
 Just shaking my headŠ
  
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
  Sent: Monday, July 28, 2014 5:32 PM
 
 
  To: arslist@ARSLIST.ORG
  Subject: Re: ENGAGE
 
  
 ** 
 It seems the list is on now:
  http://bmc.g2planet.com/bmcengage2014/event_agenda
 
 
  On 29 Jul, 2014,at 12:25 AM, Sanford, Claire
 claire.sanf...@memorialhermann.org wrote:
 
 You are certainly trusting Terry!
  
 I¹ll wait for the agenda and hope they extend the early bird rate.   I
 can see it nowŠ
  
  ME:  Hi Mr. Director, please spend thousands of dollars for me to be
 gone

Re: ENGAGE

[laurent matheo]

Well, if I understood correctly, the breakout list should hit the website 
today, so we'll know today :)

On 28 Jul, 2014,at 10:51 PM, Jason Miller jason.mil...@gmail.com wrote:


**
I agree that our WWRUG friends are much better at communicating and giving 
people the information they need to decide, get approvals and make travel 
arrangements than BMC.  Let's just hope they don't completely miss the mark on 
this conference.

Jason


On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu wrote:

I still haven't seen much of what is being presented other that lots of 
marketing.

Is this even worth going to?


Dave


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[laurent matheo]

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:


You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early bird rate.   I can see 
it now…

ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone for 
almost a week for a conference where we have no idea what the content is.  
There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on what you sessions 
are going to attend AND how much you are going to spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? Say goodbye to that $75! 
Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the agenda is out today or 
tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so I registered and paid for the conference 
with the understanding that I could de-register up to a certain date with a $75.00 
admin fee.  Well, we'll see about that.  :-)

 


Terry

 

 

 

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**

I’m glad I’m not alone in the trying to get approval for a conference that 
we have no idea what the content is… There should not be “early bird” pricing 
that expires before the detailed agenda is even published, in my opinion.

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, July 28, 2014 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

They missed one mark… in order to get a room you have to go through their conference desk.  We are adults.  We should be able to make our own reservations. 


If the conference is more “sales” than technical, there is no way I can get 
approval.  I’ll be disappointed if they go back to the way it was before it 
became WWRUG!

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 28, 2014 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

I agree that our WWRUG friends are much better at communicating and giving 
people the information they need to decide, get approvals and make travel 
arrangements than BMC.  Let's just hope they don't completely miss the mark on 
this conference.

 


Jason

 


On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu 
wrote:

I still haven't seen much of what is being presented other that lots of 
marketing.

Is this even worth going to?


Dave


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

 


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

 



Note: This e-mail and any attachments may be privileged and confidential 
and protected from disclosure. If the reader of this message is not the 
intended recipient, or an employee or agent responsible for delivering this 
message to the intended recipient, you are hereby notified that any disclosure, 
copying, distribution or use of this e-mail and any attachments is strictly 
prohibited. If you have received this e-mail in error, please notify us 
immediately by returning it to the sender and deleting it from your computer 
system. Thank you for your cooperation.
_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ 


_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[laurent matheo]

You have one page per day.
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-13
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-14
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-15
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-16






On 29 Jul, 2014,at 12:48 AM, Scott Philben sphil...@mac.com wrote:


This is it? Is there a page missing somewhere?

Sent from my iPhone

On Jul 28, 2014, at 18:46, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:


** **

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early bird rate.   I can 
see it now…

ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone 
for almost a week for a conference where we have no idea what the content is.  
There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on what you 
sessions are going to attend AND how much you are going to spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? Say goodbye to that 
$75! Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the agenda is out today 
or tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so I registered and paid for the 
conference with the understanding that I could de-register up to a certain date with a 
$75.00 admin fee.  Well, we'll see about that.  :-)

 


Terry

 

 

 

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**

I’m glad I’m not alone in the trying to get approval for a conference 
that we have no idea what the content is… There should not be “early bird” 
pricing that expires before the detailed agenda is even published, in my 
opinion.

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, July 28, 2014 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

They missed one mark… in order to get a room you have to go through their conference desk.  We are adults.  We should be able to make our own reservations. 


If the conference is more “sales” than technical, there is no way I can 
get approval.  I’ll be disappointed if they go back to the way it was before it 
became WWRUG!

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 28, 2014 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

I agree that our WWRUG friends are much better at communicating and 
giving people the information they need to decide, get approvals and make 
travel arrangements than BMC.  Let's just hope they don't completely miss the 
mark on this conference.

 


Jason

 


On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu 
wrote:

I still haven't seen much of what is being presented other that lots of 
marketing.

Is this even worth going to?


Dave


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

 


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

 



Note: This e-mail and any attachments may be privileged and 
confidential and protected from disclosure. If the reader of this message is 
not the intended recipient, or an employee or agent responsible for delivering 
this message to the intended recipient, you are hereby notified that any 
disclosure, copying, distribution or use of this e-mail and any attachments is 
strictly prohibited. If you have received this e-mail

Re: ENGAGE

[laurent matheo]

The evening is still there, Tuesday from 6 to 8 PM:
http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on tuesday... So or 
you go stalk the Engineers (and potentially miss 2 breakouts), or you attend 
the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com wrote:


**

And with so many evening sessions, where does the Evening with Engineering or 
the other evening activities go?  Will they even have them?

Rick
On Jul 28, 2014 4:24 PM, Jason Miller jason.mil...@gmail.com wrote:

**
Not impressed.  My first impress is welcome back BMC Marketing World.  We 
haven't missed you all these years.  Maybe I need to just let it soak in for a 
day or two?.?.?.

Unless I am overlooking something it seems there are very few presentations 
by customers.


On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM

To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE


 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early bird rate.  
 I can see it now…

ME:  Hi Mr. Director, please spend thousands of dollars for me to 
be gone for almost a week for a conference where we have no idea what the 
content is.  There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on what 
you sessions are going to attend AND how much you are going to spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? Say goodbye 
to that $75! Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma 
tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the agenda is 
out today or tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so I registered and paid for 
the conference with the understanding that I could de-register up to a certain date with 
a $75.00 admin fee.  Well, we'll see about that.  :-)

 


Terry

 

 

 

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**

I’m glad I’m not alone in the trying to get approval for a 
conference that we have no idea what the content is… There should not be “early 
bird” pricing that expires before the detailed agenda is even published, in my 
opinion.

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, July 28, 2014 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

They missed one mark… in order to get a room you have to go through their conference desk.  We are adults.  We should be able to make our own reservations. 


If the conference is more “sales” than technical, there is no 
way I can get approval.  I’ll be disappointed if they go back to the way it was 
before it became WWRUG!

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 28, 2014 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

I agree that our WWRUG friends are much better at communicating 
and giving people the information they need to decide, get approvals and make 
travel arrangements than BMC.  Let's just hope they don't completely miss the 
mark on this conference.

 


Jason

 


On Mon, Jul 28, 2014 at 11:47 AM

Re: ENGAGE

[laurent matheo]

Yeah I proposed this... Somekind of genius bar or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.


On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com wrote:

In browsing through the sessions and speakers, the title of unnamed speaker 
pretty much sums up my assessment of the catalog: Lead Technical Marketing 
Consultant


On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:

**
The evening is still there, Tuesday from 6 to 8 PM:

http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on 
tuesday... So or you go stalk the Engineers (and potentially miss 2 breakouts), 
or you attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com wrote:


**

And with so many evening sessions, where does the Evening with 
Engineering or the other evening activities go?  Will they even have them?

Rick
On Jul 28, 2014 4:24 PM, Jason Miller jason.mil...@gmail.com wrote:

**
Not impressed.  My first impress is welcome back BMC Marketing 
World.  We haven't missed you all these years.  Maybe I need to just let it 
soak in for a day or two?.?.?.

Unless I am overlooking something it seems there are very few 
presentations by customers.


On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM

To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE


 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early 
bird rate.   I can see it now…

ME:  Hi Mr. Director, please spend thousands of dollars for 
me to be gone for almost a week for a conference where we have no idea what the 
content is.  There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on 
what you sessions are going to attend AND how much you are going to spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? Say 
goodbye to that $75! Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma 
tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the 
agenda is out today or tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so I registered and 
paid for the conference with the understanding that I could de-register up to a certain 
date with a $75.00 admin fee.  Well, we'll see about that.  :-)

 


Terry

 

 

 

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORG

Re: ENGAGE

[laurent matheo]

Yep, or a justin.tv (which has a chat).
Could be doable :)

On 29 Jul, 2014,at 01:42 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. 



On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:

**
Yeah I proposed this... Somekind of genius bar or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community and 
whatever?

We could even stream it live on the net so the others could see it (that 
could be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
I was willing to sponsor a technical/learning lab at the conference. 
Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love 
networking (by networking I mean drinking) with you guys if you decide to go.


On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com wrote:

In browsing through the sessions and speakers, the title of unnamed 
speaker pretty much sums up my assessment of the catalog: Lead Technical 
Marketing Consultant


On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:

**
The evening is still there, Tuesday from 6 to 8 PM:

http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on 
tuesday... So or you go stalk the Engineers (and potentially miss 2 breakouts), 
or you attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com wrote:


**

And with so many evening sessions, where does the Evening with 
Engineering or the other evening activities go?  Will they even have them?

Rick
On Jul 28, 2014 4:24 PM, Jason Miller jason.mil...@gmail.com 
wrote:

**
Not impressed.  My first impress is welcome back BMC Marketing 
World.  We haven't missed you all these years.  Maybe I need to just let it 
soak in for a day or two?.?.?.

Unless I am overlooking something it seems there are very few 
presentations by customers.


On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM

To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE


 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early 
bird rate.   I can see it now…

ME:  Hi Mr. Director, please spend thousands of dollars 
for me to be gone for almost a week for a conference where we have no idea what 
the content is.  There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm 
grasp on what you sessions are going to attend AND how much you are going to 
spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? 
Say goodbye to that $75! Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma 
tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the 
agenda is out today or tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so

Re: ENGAGE

[laurent matheo]

Donald... Definitely Donald, we need someone with a temper :D

On 29 Jul, 2014,at 01:48 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
Maybe we can try to get Goofy or Mickey Mouse to moderate


On Mon, Jul 28, 2014 at 7:46 PM, laurent matheo lm...@me.com wrote:

**
Yep, or a justin.tv (which has a chat).
Could be doable :)

On 29 Jul, 2014,at 01:42 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can set up a google hang out and a live tweet session. 



On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:

**
Yeah I proposed this... Somekind of genius bar or something, maybe 
panel like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for 
this...

Maybe we could squat the booth location for this when it's not 
attended? If it's like wwrug, it's just opened for lunch / not a long time, we 
could use the place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community 
and whatever?

We could even stream it live on the net so the others could see it 
(that could be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury taufc...@gmail.com wrote:


**
I was willing to sponsor a technical/learning lab at the conference. 
Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love 
networking (by networking I mean drinking) with you guys if you decide to go.


On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury taufc...@gmail.com 
wrote:

In browsing through the sessions and speakers, the title of unnamed 
speaker pretty much sums up my assessment of the catalog: Lead Technical 
Marketing Consultant


On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com 
wrote:

**
The evening is still there, Tuesday from 6 to 8 PM:

http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx

But that's weird... Since breakouts continue from 6 to 9 PM on 
tuesday... So or you go stalk the Engineers (and potentially miss 2 breakouts), 
or you attend the breakouts (and miss the candy)?


On 29 Jul, 2014,at 01:26 AM, Rick Cook remedyr...@gmail.com 
wrote:


**

And with so many evening sessions, where does the Evening with 
Engineering or the other evening activities go?  Will they even have them?

Rick
On Jul 28, 2014 4:24 PM, Jason Miller 
jason.mil...@gmail.com wrote:

**
Not impressed.  My first impress is welcome back BMC 
Marketing World.  We haven't missed you all these years.  Maybe I need to just 
let it soak in for a day or two?.?.?.

Unless I am overlooking something it seems there are very 
few presentations by customers.


On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM

To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE


 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the 
early bird rate.   I can see it now…

ME:  Hi Mr. Director, please spend thousands of 
dollars for me to be gone for almost a week for a conference where we have no 
idea what the content is.  There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm 
grasp on what you sessions are going to attend AND how much you are going to 
spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

Re: ENGAGE

[laurent matheo]

Sorry :p

On 29 Jul, 2014,at 01:55 AM, Scott Philben sphil...@mac.com wrote:

Oh. I was being facetious. I assumed there was another page somewhere with more Remedy stuff on it that BMC obviously forgot to include on this list. 

In the 2.5 days of this thrilling conference they seemed to have left out the interesting stuff. 


Sent from my iPhone

On Jul 28, 2014, at 19:13, laurent matheo lm...@me.com wrote:


**
You have one page per day.
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-13
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-14
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-15
http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-16






On 29 Jul, 2014,at 12:48 AM, Scott Philben sphil...@mac.com wrote:


This is it? Is there a page missing somewhere?

Sent from my iPhone

On Jul 28, 2014, at 18:46, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:


** **

Just shaking my head…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, July 28, 2014 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

It seems the list is on now:
http://bmc.g2planet.com/bmcengage2014/event_agenda


On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

You are certainly trusting Terry!

 


I’ll wait for the agenda and hope they extend the early bird rate.   I can 
see it now…

ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone 
for almost a week for a conference where we have no idea what the content is.  
There is an early bird discount!!!

DIR:  Come back when you have an agenda and a firm grasp on what you 
sessions are going to attend AND how much you are going to spend.

 


ME:  Big Sigh…

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, July 28, 2014 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

Is that like the good faith deposit at a car dealer? Say goodbye to that 
$75! Hehe

Sent from my iPhone


On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:

**

I believe early bird pricing expires July 31st.   So, if the agenda is out today 
or tomorrow, that is just under the wire.

 


However, I had to make a call last week,  so I registered and paid for the 
conference with the understanding that I could de-register up to a certain date with a 
$75.00 admin fee.  Well, we'll see about that.  :-)

 


Terry

 

 

 

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: July-28-14 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

**

I’m glad I’m not alone in the trying to get approval for a conference 
that we have no idea what the content is… There should not be “early bird” 
pricing that expires before the detailed agenda is even published, in my 
opinion.

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, July 28, 2014 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

They missed one mark… in order to get a room you have to go through their conference desk.  We are adults.  We should be able to make our own reservations. 


If the conference is more “sales” than technical, there is no way I can 
get approval.  I’ll be disappointed if they go back to the way it was before it 
became WWRUG!

 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, July 28, 2014 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 


**

I agree that our WWRUG friends are much better at communicating and 
giving people the information they need to decide, get approvals and make 
travel arrangements than BMC.  Let's just hope they don't completely miss the 
mark on this conference.

 


Jason

 


On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu 
wrote:

I still haven't seen much of what is being presented other that lots of 
marketing.

Is this even worth going to?


Dave


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

 


_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

 



Note: This e

Re: Service Action Example

[laurent matheo]

I guess what he meant is that if you do this this, you have n acls it makes 
n trips/calls to the ARS server (internet, then internal network between customer, 
mid-tier and ARS).
ACL1 (web browser) --internet-- Mid-tier --- ARS server (set field1)
ACL2 (web browser) --internet-- Mid-tier --- ARS server (set field2)
(...)
ACLn (web browser) --internet-- Mid-tier --- ARS server (set fieldn)


With service it would be kinda like this, one acl triggers one filter. This way there is only one 
trip using the whole internet, then internal network between customer, mid-tier 
and ARS, everything else would stay at ARS server level:
ACL1 which triggers service (web browser) --internet-- Mid-tier --- ARS 
server (Triggering Filter with Service)
_Filter called by 
service (ARS server) (set field 1)
_Filter called by 
service (ARS server) (set field 2)
_(...)
_Filter called by 
service (ARS server) (set field n)

And once it's done, the filter answers (hence the callback) once all actions 
are executed:
ACL1 which triggers service (web browser)  --internet-- Mid-tier --- ARS 
server (Triggering Filter with Service)

If I understand his example correctly, it just means that you save the trips 
user to mid-tier to ARS.

Service is kinda like callback indeed in C++ for example where in your software you call 
a dll, dll does all the heavy work and uses callback function to update your 
software on the status.
It's also like Ajax if you code HTML. You don't submit the page to send value 
to server, launch a code server side and gets its result.


At least that's how I see it.


On 04 Jun, 2014,at 10:39 PM, Sweety sweetykhann...@gmail.com wrote:


Indeed, I am not able to understand how to implement that example. How can 
service action perform the work of 10 active links at one server round trip?

Imagine I am using 10 active links with 10 different forms to set fields, how 
can I active this with single service action with just single server trip? This 
is what that blog is saying, right? I am not getting any hint how to prove and 
implement that example.

I would appreciate if you help me to implement that code or give me an idea to 
prove that statement.

Cheers,
Sweety

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: Baby Sofia

[laurent matheo]

Congratulations ^_^

Mobilis in Mobile.

 Le 31 mai 2014 à 02:19, Tauf Chowdhury taufc...@gmail.com a écrit :
 
 All,
 Just wanted to share with you guys that we are proud parents to a baby girl, 
 Sofia, who was born on 05/25/2014 09:14:00 PM (ET). She was 6lbs, 6oz and 
 19.5 tall. Everyone is doing well. Sleep is an issue so I guess it's all 
 normal. 
 Here's a pic! 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 image.jpeg
 
 Sent from my iPhone
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: BMC Support page - b0rked? - Solved

[laurent matheo]

Same here.
I had to empty my web cache browser after changing the password though, it was 
keeping asking me to change the password :)


On 28 May, 2014,at 07:47 PM, Jason Miller jason.mil...@gmail.com wrote:


**
The screen was completely b0rked for me too when I tried to change my password 
about 5 minutes ago.  Even Though the screen looked goofy it allowed me to 
change it.

Jason


On Wed, May 28, 2014 at 10:18 AM, Rick Cook remedyr...@gmail.com wrote:

**

Actually, I just got it to work.  Never mind. 


Rick
On May 28, 2014 10:16 AM, Lucero, Michelle 
michelle.luc...@bankofamerica.com wrote:

Hi, Rick:

I received an email from BMC Remedy tech support.  However, they didn't 
change my password.  They recommended that I change my password because of the 
Heartbleed issue, which I did successfully.

Is this something different?

Thank you,
Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, May 28, 2014 11:49 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support page - b0rked?

While on vacation last week, I got an email from BMC Support saying 
that they had changed my password in response to the Heartbleed issue.  OK, 
fine.  When I got back this week, I logged in with their temp password, and was 
redirected to a password change page.  Again, no problem.

However, I can't seem to get past that screen, because it's giving me spurious 
errors, like The password length must be at least 7 characters and cannot exceed 32 
characters, when I entered a new password within those parameters.  Am I the only 
one seeing this?  I can't get into Support until I get past this.

Rick Cook


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
Are, and have been for 20 years

--
This message, and any attachments, is for the intended recipient(s) 
only, may contain information that is privileged, confidential and/or 
proprietary and subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer.   If you are not the intended 
recipient, please delete this message.

_ARSlist: Where the Answers Are and have been for 20 years_


_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Modify key is missing in the incoming email -- Email based Change approvals

[laurent matheo]

**
Hi :)I saw some weird behavior depending on the email client.When you click on "Approve", do you have something like this in the email:subject: Approuver la demande CRQ0602Email:///#NE PAS MODIFIER LE TEXTE SUIVANT#Action:ModifyServer:WIN-7KQFH6RBFFNLanguage:frSchema:AP:Detail-SignatureRequest%20ID:828|627Approval Status!13191!:1Status Template:Approval_By_Email_Status_frResult Template:Approval_By_Email_Result_Approve_fr##Modify##:[$$vDfTlAeMhLlafb1ONDtXj%2BgZfw3kvAoK1VEmLUUI7AY1QQ7SRYfplZs71kGlvsCLzegm4%2FnAVWs%3D$$]///On 26 Feb, 2014,at 11:43 AM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote:This is regarding Email Based Change approvals, on ITSM/ARS 8.1We are following the following document;https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2013/12/17/the-pulse-email-based-approvalsand we observed that the modify-key is missing in the incoming email; (in the Email Messages Form)After the user clicks on the Approve, it opens an email for the configured mailbox user with the respective subject. We just send this email without modifying the text.Since there is no modify-key, it generates the below error;Message Number: 4935  Message Text: The modify key is missing from the incoming modify action email message, unable to execute Instructions.   Please do advise, if there is something missing;Kind Regards,Sonia_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: FYI...SQL in Set Fields MUST begin with SELECT

[laurent matheo]

Really? When I made a test on 7.6.04 and 8.1 the stored procedure returned a 
value, though you needed to cast it on some occasions.

https://bmccommunities.jive-mobile.com/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F93451
Mobilis in Mobile.

 Le 20 févr. 2014 à 21:42, Charlie Lotridge lotri...@mcs-sf.com a écrit :
 
 **
 LJ, the doc indeed does say that there's no syntax checking, and I did chase 
 it down the rabbit hole insofar as to do a SQL log to confirm that ARS thinks 
 it's submitting the SQL to the DB.  Just to make sure, I then cut  pasted 
 that same SQL from the SQL log and into a query window and executed it - it 
 worked just as expected.
 
 Shawn, WRT stored procedures, the doc says A stored procedure with a Set 
 Fields action executes all its commands but does not return a value.  If 
 your stored procedure returns a result set you'd like to use in a Set Fields 
 then, again, the solution here would be to wrap the call to the stored 
 procedure in a SQL view and call that.  And, again, it's a less convenient 
 solution.
 
 
 On Thu, Feb 20, 2014 at 12:30 PM, LJ LongWing lj.longw...@gmail.com wrote:
 **
 the interesting thing is that what I remember of the docs state that Remedy 
 does no syntax checking of your SQL to determine if it's accurate, it trusts 
 you to do that.  And because of that, I must wonder if you traced the SQL 
 all the way to the DB and determine what it's doing with thatto see if 
 it's executing it or notnot sure what would be found if you went down 
 that rabbit hole.
 
 
 On Thu, Feb 20, 2014 at 1:25 PM, Charlie Lotridge lotri...@mcs-sf.com 
 wrote:
 **
 Interesting, thanks for this info.
 
 I suppose this could be what's going on, but I'd think it would be more 
 appropriate for ARS to error if the SQL violates some rules, rather than 
 operate as if the query returned no results.  It's misleading.  Also, the 
 documentation mentions nothing about any such rules.
 
 That Jaspersoft doc mentions that the SQL should start with SELECT and 
 cannot have comments.  And while Remedy seems to be adhering to the first 
 part of this, it's not adhering to the second: I was able to insert 
 comments both as separate lines, and at the end of lines, and it works 
 correctly.
 
 -charlie
 
 
 On Thu, Feb 20, 2014 at 12:12 PM, Janie Sprenger jrsrem...@gmail.com 
 wrote:
 **
 I think there are security requirements for web applications and one of 
 the requirements is to prevent SQL injection.  Not sure, but perhaps 
 Remedy is using something of this sort with the midtier.
  
 I ran into something similar with iReports and Jaspersoft when I was 
 writing an SQL query only mine happened to be with setting a variable to 
 begin with instead of a Comment.  I could run the iReport in the tool but 
 not on the JasperSoft web client.  
  
 You can read more about it here.
 http://community.jaspersoft.com/wiki/jaspersoft-security-changes-and-configuration
 
 Janie
  
 On Thu, Feb 20, 2014 at 11:59 AM, Charlie Lotridge lotri...@mcs-sf.com 
 wrote:
 **
 I use quite a lot of SQL in my workflow, yet somehow never discovered 
 this one before.  It turns out that if you're using SQL to pull data back 
 for a Set Fields action, it must begin with the SELECT keyword, or it 
 won't return any results.
 
 For example, if you have a Set Fields with this SQL:
 
 SELECT name
 FROM arschema
 
 it'll work fine.  But if you insert a comment before it:
 
 -- Comment
 SELECT name
 FROM arschema
 
 or even
 
 /* Comment */ SELECT name
 FROM arschema
 
 the Set Fields will operate as if No Request Match (i.e. it'll display 
 the No Match error, or set the target fields to NULL, depending upon how 
 you've got it configured).
 
 What's interesting here is that the SQL in these queries is syntactically 
 correct and they're submitted to the database by ARS without any error.  
 If you submit the SQL manually (through SQL Plus or SQL Server Management 
 Studio, etc), it works correctly and returns the expected data.  
 Apparently, though, Remedy doesn't know how to deal with it if it doesn't 
 begin with the keyword SELECT.
 
 I only just discovered this because I was attempting to use a query 
 containing a WITH clause in SQL Server to create a Common Table 
 Expression to flatten out a recursive data structure.  Using the WITH 
 clause, which MUST be first in the query (and can't be contained in a 
 subquery) is the only way to do this in a single query.
 
 Of course, the work-around is to create a view containing the CTE, which 
 is what I ultimately had to do.  It's just a less convenient solution.
 
 Anyway, just something interesting I just discovered.
 
 -charlie
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_

Re: 8.1 upgrade

[laurent matheo]

**
There is an interesting thread about this on BMC Community that began the 7th, a "workaround" was found the same day:https://communities.bmc.com/thread/100174Then, well, you should have a look to its latest post where Rawle Gibson explains what went wrong.ARS 8.1.01 is back on EPD (didn't test it yet) and BMC is working on a "tool" that could "fix" the corrupted overlays.On 14 Feb, 2014,at 11:47 PM, "Ortega, Jesus A" jesus.ort...@lyondellbasell.com wrote:If you pulled it down yesterday for before, installed it and are wondering what the heck happened to your system, then this is not old news, this is awareness. This was done to help those who had got bitten by the "bad one". Had BMC sent out a warning to the ARSlist stating that there was a "bad one", then I would consider this redundant and old news. I am simply trying to inform my friends in the community that there is a problem and they need to be aware of it.   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi Sent: Friday, February 14, 2014 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: 8.1 upgrade  This should be old news. The bad one was pulled and the new one is coming our today I think.   Sent from my iPhone On Feb 14, 2014, at 5:21 PM, "Grooms, Frederick W" frederick.w.gro...@xo.com wrote:Are you talking about the ITSM application 8.1.01 or the base ARS 8.1.01 corrupting overlays?Fred-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus ASent: Friday, February 14, 2014 4:11 PMTo: arslist@ARSLIST.ORGSubject: Re: 8.1 upgrade**We just spoke to our support organization and they told us "Do Not install AR System 8.1.01" if you downloaded it before today. They said that it will corrupt your overlays. We were just about to do it and luckily we did not. BMC apparently is pulling it off the EDP site and replacing it with a new one.In other news, BMC's 8.1 ITSM Asset Management interim solution that leaves your BMC_BaseElement intact and is supposed to synch up AST:Attributes with BMC.CORE:BMC_BaseElement, does not work. The workflow that is supposed to keep BaseElement and AST:attributes in synch with the Interim solution, does not exist. After talking with BMC Engineering, they discovered that the synchronization workflow was present in 8.0 was not brought over in 8.1. They are working on a hot fix for it because my organization is not the only one that got bitten by this. When we heard that that there was an interim solution so that we didn't have to rewrite reports, AIE jobs, Reconciliation jobs, and possible lose ADDM functionality, we were very relieved. Then we found out that you could not update a CI because there is workflow that updates your entry with what is in BaseElement, which never gets updated from AST:ComputerSystem. Hopefully they will fix this very soon. Speaking to the support org, I heard that many of their customers are unhappy with the changes that BMC made to their Asset Management structure and were postponing upgrading because they had to rework so much to accommodate the changes to BMC_BaseElement. The ones that tried the interim solution, like me, ended up finding several issues with it.-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, ShawnSent: Monday, November 04, 2013 12:36 PMTo: arslist@ARSLIST.ORGSubject: Re: 8.1 upgrade**Who needs documentation when you have wikis that can be updated behind the scenes by conflicting groups of BMC staff with no communications to the customers?Thanks,Shawn PiersonRemedy Developer | Energy Transfer-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger JusticeSent: Monday, November 04, 2013 12:19 PMTo: arslist@ARSLIST.ORGSubject: Re: 8.1 upgrade**It requires more digging on our part unless BMC produces a new compatibility matrix that includes the SP that have new functionality.-Original Message-From: Rick CookTo: arslist arslist@ARSLIST.ORGSent: Mon, Nov 4, 2013 1:15 pmSubject: Re: 8.1 upgrade**We thought that when we saw that statement, too, Roger. After digging into it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we can upgrade from 7.6.04 P5 to 8.1 P1.Rick-Original Message-On Nov 4, 2013 10:10 AM, "Roger Justice" wrote:**There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when.-Original Message-From: LJ LongWingTo: arslist arslist@ARSLIST.ORGSent: Mon, Nov 4, 2013 12:37 pmSubject: Re: 8.1 upgrade**Saji,'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patchesand one question that I find questionable 

Re: Mid Tier Cache Nirvana?

[laurent matheo]

**
I guess the help will be updated in the future, BMC didn't explain the "sync in cluster" new option as well (it's visible in the screen capture there):https://docs.bmc.com/docs/display/public/ars81/Using+the+sync+cache+optionIt seems that all mid-tier will sync altogether now (?)On 12 Feb, 2014,at 09:50 AM, Rod Harris r...@smapps.com.au wrote:**Hi Jason,Wasn't this "new" feature just going back to the way it used to be prior to 7.6.3? In 7.5 and earlier you could just set your cache expiry to 0 and then only ever have to flush the mid-tier, not the client's browser. Since 7.6.3 the behaviour where you need to flush the local cache as well as the mid-tier for form changes etc was sprung on us and now has there been a rethink?Yes I much prefer the "new" behaviour which I believe is similar to the way it worked in mid tier 7.5 and earlier.RodOn 12 February 2014 16:04, Jason Miller jason.mil...@gmail.com wrote:**Now that 8.1 SP1 is public (at least for AR and CMDB)... Mid Tier 8.1 SP1 has a new capability where users are not suppose to have to clear their cache to pick up MT changes.https://docs.bmc.com/docs/display/public/ars81/Updating+browser+cacheNotesStarting with BMC Remedy AR System Service Pack 1, you need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in your browser.The way I understand it this doesn't remove the need to sync/flush MT cache as an admin but removes the next step where we have to tell our users to clear their browser cache.Too good to be true? Does it really work? I haven't had a chance to pound on it yet. I thought I would share this happy news since this has been an obvious pain point in this community and to our end users.Jason_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Mid Tier Cache Nirvana?

[laurent matheo]

**
Well it's actually already on documentation :Dhttps://docs.bmc.com/docs/display/public/ars81/Cache+Settings+parametersOn 12 Feb, 2014,at 10:11 AM, "laurent matheo" lm...@me.com wrote:I guess the help will be updated in the future, BMC didn't explain the "sync in cluster" new option as well (it's visible in the screen capture there):https://docs.bmc.com/docs/display/public/ars81/Using+the+sync+cache+optionIt seems that all mid-tier will sync altogether now (?)On 12 Feb, 2014,at 09:50 AM, Rod Harris r...@smapps.com.au wrote:**Hi Jason,Wasn't this "new" feature just going back to the way it used to be prior to 7.6.3? In 7.5 and earlier you could just set your cache expiry to 0 and then only ever have to flush the mid-tier, not the client's browser. Since 7.6.3 the behaviour where you need to flush the local cache as well as the mid-tier for form changes etc was sprung on us and now has there been a rethink?Yes I much prefer the "new" behaviour which I believe is similar to the way it worked in mid tier 7.5 and earlier.RodOn 12 February 2014 16:04, Jason Miller jason.mil...@gmail.com wrote:**Now that 8.1 SP1 is public (at least for AR and CMDB)... Mid Tier 8.1 SP1 has a new capability where users are not suppose to have to clear their cache to pick up MT changes.https://docs.bmc.com/docs/display/public/ars81/Updating+browser+cacheNotesStarting with BMC Remedy AR System Service Pack 1, you need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in your browser.The way I understand it this doesn't remove the need to sync/flush MT cache as an admin but removes the next step where we have to tell our users to clear their browser cache.Too good to be true? Does it really work? I haven't had a chance to pound on it yet. I thought I would share this happy news since this has been an obvious pain point in this community and to our end users.Jason_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: How to transport files to a mainframe

[laurent matheo]

**
Though the output format for web reports isn't csv / arx, but more xls, pdf...On 19 Dec, 2013,at 06:04 PM, LJ LongWing lj.longw...@gmail.com wrote:**in 8.x you have the ability to setup web reports, and schedule them to go out via emailso not via escalation, but timed none the less.On Thu, Dec 19, 2013 at 9:46 AM, Reiser, John J john.j.rei...@lmco.com wrote:I still use a Run Process runmacro command with an imbedded report to a .csv file. Is there anything new coming in ARS 8.1.0 to generate .arx or .csv files from an escalation?  Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, December 18, 2013 9:11 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: How to transport files to a mainframe  Carol, I think it really depends on what you need as a "report".  Another method is to use the Notify action to create a file on the server  Fred   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, December 18, 2013 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: How to transport files to a mainframe  Carol,   I create files on my server (Solaris) from a filter by issuing a 'Run Process' action. The action is something like  echo "$field$"  $File Path$  and then  echo "$field"  $File Path$  What I'm echoing (the $field$) is a bit more complex than that to account for Carriage Returns. Once I have the file built, I issue a cmd to the server to zip it along with some attachments and then bring it back into an attachment which is then emailed out. So while I don't transfer it to a mainframe, the building part may be helpful to you.  Others on the arslist may have some slicker ideas - admittedly, mine is a bit crude.  - Original Message - From: "Carol Carnevali" carol.carnev...@broadridge.com To: arslist@ARSLIST.ORG Sent: Monday, December 16, 2013 3:27:26 PM Subject: Re: How to transport files to a mainframe  Thanks Joel, but how do I use a filter to create a report and save it to a file? That's the part I'm missing.  Thanks.  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Process designer + ars 8.1 sp 2

[laurent matheo]

Somehow that¹s too bad since concept is nice. Problem I see is that in order
to work it just adds a whole bunch of stuff across a lot of formsŠ Creating
sometimes a defect when it was working before (remember the task problem you
pointed out)?
I mean, the visual tracking is nice. Something customers coming from HP were
asking for but I agree, for now it¹s not yet as powerful as it should be,
and I think it should be less intrusive.

De :  Jason Miller jason.mil...@gmail.com
Répondre à :  arslist@ARSLIST.ORG
Date :  mardi 3 décembre 2013 08:46
À :  arslist@ARSLIST.ORG
Objet :  Re: Process designer + ars 8.1 sp 2

** 
I agree.  We were excited because it was going to help us avoid building an
AIF in one case and be pretty darn useful in many others.  Turns out it was
more pain then it was worth.  We found a working as designed oversight
that makes it pretty useless when trying to use for an SRM processes.

I am sure if you work with it in just the right context it works great but
that context seems a bit narrow and as Andrew noted Process Designer doesn't
appear to be getting any update love.  As far as I can tell PD is heading
for the scrap pile (BMC please let me know if this is incorrect).

Jason


On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn
shawn.pier...@energytransfer.com wrote:
 ** 
 From what I¹ve seen, I would stay away from Process Designer.  It¹s a cool
 concept but nowhere near Production-ready on 7.6 or 8.x.  We¹ve had several
 issues caused by it (it wreaks havoc on the Task Management forms) that
 required small manual fixes simply after installing it.  I encountered some
 other issues in trying to build workflow that I can¹t recall right now because
 it¹s been several months, but I think for the most part you¹d be safer doing
 customizations to ITSM within ARS.
  
 Thanks,
  
 Shawn Pierson 
 Remedy Developer | Energy Transfer
  
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
 Sent: Tuesday, December 03, 2013 9:50 AM
 To: arslist@ARSLIST.ORG
 Subject: Process designer + ars 8.1 sp 2
 
  
 ** Hi everyone, 
 
  
 
 I wanted to check out the new process designer stuff, so I installed 8.1. I
 noticed that there were several service packs out for arsystem and the various
 itsm modules so I (perhaps foolishly) went ahead and installed those before I
 went ahead with trying to install process designer.
 
  
 
 PDICT 8.3.3 now throws this error trying to install:
 
  
 
 The Remedy version 8.1.00.002 is not supported. The integration cannot be
 completed on this server.
 
  
 
 Unless I'm blind, there don't appear to be any patches for process designer.
 
  
 
 Anyone else out there seeing this? It took upwards of 3 straight days to get
 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY
 have to rollback to SP0 to install process designer (then presumably reapply
 the service packs). Maybe I'm lucky and this error is bogus and there is some
 way to bypass it?
 
  
 
 -Andy
 _ARSlist: Where the Answers Are and have been for 20 years_
 Private and confidential as detailed here
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access
 hyperlink, please e-mail sender.
 _ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Process designer + ars 8.1 sp 2

[laurent matheo]

Interesting…
Only the arserver.exe, not the folder « /Arserver/systemforms/ as well?


Le 3 déc. 2013 à 09:12, John Bilinski [G2SF] jbilin...@g2sf.com a écrit :

 I ran into this issue a month back when Hot-fix patch 002 was released for
 the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me do
 was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run
 the PDICT and perform the install steps and integration steps to completion.
 Then replace the patch 002 arserver.exe.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, December 03, 2013 12:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Process designer + ars 8.1 sp 2
 
 ** 
 Taps http://en.wikipedia.org/wiki/Taps  gently plays
 
 
 On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote:
 
 
   ** 
   Sadly, I'm pretty sure all the developers acquired from Abydos were
 subsequently let go from BMC. If there is any dev work going on, it's
 probably painfully slow. 
   It's a shame as I put a lot of time and effort in working with the
 Abydos guys who were awesome to improve the product before it got acquired. 
   
   Sent from my iPhone
 
   On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com
 wrote:
   
   
 
   ** 
   I agree.  We were excited because it was going to help us
 avoid building an AIF in one case and be pretty darn useful in many others.
 Turns out it was more pain then it was worth.  We found a working as
 designed oversight that makes it pretty useless when trying to use for an
 SRM processes.
 
   I am sure if you work with it in just the right context it
 works great but that context seems a bit narrow and as Andrew noted Process
 Designer doesn't appear to be getting any update love.  As far as I can tell
 PD is heading for the scrap pile (BMC please let me know if this is
 incorrect).
 
   Jason
 
 
   On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn
 shawn.pier...@energytransfer.com wrote:
   
 
   ** 
 
   From what I've seen, I would stay away from Process
 Designer.  It's a cool concept but nowhere near Production-ready on 7.6 or
 8.x.  We've had several issues caused by it (it wreaks havoc on the Task
 Management forms) that required small manual fixes simply after installing
 it.  I encountered some other issues in trying to build workflow that I
 can't recall right now because it's been several months, but I think for the
 most part you'd be safer doing customizations to ITSM within ARS.
 

 
   Thanks,
 

 
   Shawn Pierson 
 
   Remedy Developer | Energy Transfer
 

 
   From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox
   Sent: Tuesday, December 03, 2013 9:50 AM
   To: arslist@ARSLIST.ORG
   Subject: Process designer + ars 8.1 sp 2
 

 
   ** Hi everyone, 
 

 
   I wanted to check out the new process designer
 stuff, so I installed 8.1. I noticed that there were several service packs
 out for arsystem and the various itsm modules so I (perhaps foolishly) went
 ahead and installed those before I went ahead with trying to install process
 designer.
 

 
   PDICT 8.3.3 now throws this error trying to install:
 

 
   The Remedy version 8.1.00.002 is not supported. The
 integration cannot be completed on this server.
 

 
   Unless I'm blind, there don't appear to be any
 patches for process designer.
 

 
   Anyone else out there seeing this? It took upwards
 of 3 straight days to get 8.1 + all the latest service packs installed on my
 puny dev VM. Do I REALLY have to rollback to SP0 to install process
 designer (then presumably reapply the service packs). Maybe I'm lucky and
 this error is bogus and there is some way to bypass it?
 

 
   -Andy
 
   _ARSlist: Where the Answers Are and have been for
 20 years_ 
 
   Private and confidential as detailed here
 http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access
 hyperlink, please e-mail sender. 
   _ARSlist: Where the Answers Are and have been for
 20 years_ 
 
 
   _ARSlist: Where the Answers Are and have been for 20
 years_ 
 
   _ARSlist: Where the Answers Are and have been for 20 years_ 
 
 
 _ARSlist: 

Re: OT: ServiceNow

[laurent matheo]

I was working on a proposal for my company, migration from 7.6.04 to 8.x.
We showed the whole « migration in multiple steps and data migration »
process.
Customer told us (I quote, wellŠ quote translated from French):
« SNOW presale  tech engineer told us that on their solution an upgrade was
clicking on a button with less than one minute downtime on production »Š

What do you want to reply to this? :D
Those guys are over agressive, I mean, we can make stuff sound better than
real life during presale, but come onŠ There is a difference between « truth
enhancement » and this  :)
And I surely don¹t wanna go this road, lying to get a dealŠ Imagine I get on
the project later, total waste and utter failure.



De :  Pierson, Shawn shawn.pier...@energytransfer.com
Répondre à :  arslist@ARSLIST.ORG
Date :  mardi 26 novembre 2013 22:34
À :  arslist@ARSLIST.ORG
Objet :  Re: OT: ServiceNow

** 
My company has also recently taken a look at Service Now.  I can also
confirm hearing some deliberately false information being provided, but
that¹s likely typical for any sales presentation.  That being said, I do
have a cautiously positive view of their product.  The techie part of my
personality would like to make the switch just to learn something completely
new and exciting, but in terms of doing what¹s best for my organization I
don¹t think it¹s fully matured enough yet to replace Remedy, plus not all
companies are willing to have their private data out on ³the cloud² yet.
I¹ve also come to the opinion that us Remedy folks are maybe more opposed to
some of the people involved with ServiceNow and their marketing techniques
than the anything else.  Either way, I plan to keep my eye on them and if my
management told me tomorrow that they signed me up for classes and that we¹d
be migrating to that product, I would treat it as an opportunity not treat
it as the end of the world.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, November 26, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow
 
** 
That is I was looking at SNOW in terms of knowing what¹s good and what is
bad. No product is the best at everything.
I am certainly more open minded about the products than most folks I met at
the SNOW conference were.
 
To them [SNOW conference attendees, the ServiceNow employees and others] BMC
Remedy is the enemy and it can do no right. There were many expressing
blatantly false views, I kept my opinions mostly to myself.
 
Well, I did have to correct former BMC employees who were saying Fred Luddy
had something to do with creating Remedy. A view I heard enough times to
consider it to be deliberate.
 
Yes, the marketing is a direct steal from what Remedy Corp. said in the
1990s, and there is a tiny bit of truth to some of what they say. Mostly
though, if the developer studio were sped up to the speed of the old Admin
tool, It could easily be shown you can create robust custom apps faster and
easier with Remedy than with ServiceNow. Real apps that is, with a real data
model. They however, can show creating new fields and apps in minutes due to
the simplicity of the system, the data model, what gets displayed and the
simplistic development tool that does not show that all real development is
done by working on java scripts.
 
That being said, if you want quick and simple display of quick and simple
data in a quick and simple data model, it arguably can. Then again, so can
dozens of other light weight applications. RemedyForce would certainly seem
the better direction for those that want a truly cloud built light weight
system.
 
Note: These opinions are mine. No one elses, not my employer, and possibly
not mine next week if I get evidence that I am mistaken about any of the
above.
 
Daniel
p.s. and they of course have nothing like the ARSlist J
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: November 22, 2013 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow
 
** 
LJ,
 
There are a few folks that are looking at SNOW.  In some cases, one needs to
look at the competition to be able to say what¹s good and what¹s bad and not
have it be an opinion.  Dan Bloom is one.
 
Dave
 
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 22, 2013 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow
 
** 

I think what Shawn was saying was your request may have been something like
walking into a Chevy dealership and asking the sales people where the
closest Ford dealership is.

 

Honestly though...not many people on this list are likely to have a bunch of
information on SNOW...you may want to try searching the internet via Google
to try to find somethingthey probably have a forum or something similar
that you can find.

 

On Fri, 

Re: This should start a discussion, BMC eliminates multiple postions

[laurent matheo]

**
In France we've been hit pretty bad from last December to March. Nearly all projects (new and current upgrades / clean install / devs) have been stopped dead in the water because of the "crisis".It was the same for other companies, I have a colleague who stayed at home for like 3 months doing nothing but cuddling his baby girl :) ...and he went half crazy...Right now we have quite some work, but well... French market is like 6 month late compared to the US...ITSM 8 has only been presented to French customers like last December (?) when the 8.1 was like just around the corner and French people didn't have the chance to really see MyIT yet (not speaking about Mobility, it's like 5th dimension) and we have right now our FIRST ITSM 8.1 project...7.6.04 is still the stuff our pre-sales sale... For whatever silly / crazy / stupid reason(s).I'd like to tell a little storty about the "not customize" thing.I worked for a project on 7.6.04 a couple of years ago (pretty big one for France, server group, 6 ARS servers, 8 mid-tiers, DB2, blah blah blah, learned a lot there, we had a hell of a great team, was sent by my company on this BMC project).The customer refused all customizations and indeed asked BMC to release an official hotfix for every little single thing (button, translation, bug...).90% of the time, we could have done that ourselves, easily, with overlays and not impacting upgrades.The reason behind this is that they were under the impression that BMC was just waiting for an opportunity / reason to stop supporting the product. It seems they heard something like "if you customize anything, we won't support you anymore", at least that's what they understood and, at that time, BMC Support had a pretty bad reputation so well, they didn't want to take the "chance".And it was also the first 7.6.04 project in France (no SP), so overlays were still kinda "magical".Anyway, the drawback with this scenario was that BMC did provide a ton of hotfixes and the customer couldn't upgrade anymore... Why? Because hotfixes are in base mode and it was really difficult to know what exactly changed and if the hotfix was in the SP, or how to apply the SP and then the hotfix that wasn't in the in the SP...Other drawback is that the customer refused to touch developer studio for two years (same reason as above, BMC support and support of the solution) and when we left... Well... Was hard time for them...Btw, they're doing fine now since they have a nice team :)Anyway... There is some work in France. But it's true that customers try to lower wages at an extent where we accept projects when we already know we're loosing money on them...But we got work... But we loose money... But we got work...On 22 Oct, 2013,at 09:50 PM, pritch pri...@ptd.net wrote:Maybe it all ties into BMC telling folks NOT to customize. Thus they need fewer folks and lower wages.  - Original Message - From: "David Charters" da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, October 22, 2013 3:18:17 PM Subject: Re: This should start a discussion, BMC eliminates multiple postions  **For the first time in 15 years I have been out of work for a good 6 months. I regularly update LinkedIn, Indeed, Monster, and Dice. Plus I have reached out to my friends here on the list. I think I have had about 5 real interviews in that time. I don’t know what is going on but it’s like all of the sudden nobody wants consultants anymore, and if they do they want you to travel for $65.00 all inclusive which is not very realistic.   I would be VERY interested if anyone has any ideas as to what is going on and what I might be missing to adapt to a new environment.  Sincerely,  David Charters   Charters Technologies   317-331-8985   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire  Sent: Tuesday, October 22, 2013 2:55 PM  To: arslist@ARSLIST.ORG  Subject: Re: This should start a discussion, BMC eliminates multiple postions  **   Try LinkedIn. They keep sending me job postings.  From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Das, Anusha (non-US)  Sent: Tuesday, October 22, 2013 1:12 PM  To: arslist@ARSLIST.ORG  Subject: Re: This should start a discussion, BMC eliminates multiple postions  **   Monster is not what is used to be unfortunately. Have you tried indeed.com?  Thanks,   Anusha Das   NRC-ITISS Remedy Developer   ITIL V3 Foundations   Dell | Services, Federal Government   Office +1 240.406.9864   anusha_...@federal.dell.com or anusha@nrc.gov  From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of LJ LongWing  Sent: Tuesday, October 22, 2013 1:27 PM  To: arslist@ARSLIST.ORG  Subject: Re: This should start a discussion, BMC eliminates multiple postions  **Being on a recent job hunt myself, the jobs I have seen on the market at the moment seem to be low pay, 

Re: OT - All time great error messages - Just for fun!

[laurent matheo]

I¹m coding a program that checks BMC foundation data and I enforced a
unicity on « first name + middle name + last name » and a customer told that
« BMC Doesn¹t do that », here was my reply:

Yeah but it's so dirty to have that... And then later customers complain
people of service desk have a lot of problems identifying people...

The check is done with middle name, so the point would be to have John
Henry Smith ».
If there are two John Smith with the same middle name, I would consider
suing my dad for cheating on my mom and having a queer sense of humour :)

No answer yetŠ

De :  Gordon Frank gjj...@comcast.net
Répondre à :  arslist@ARSLIST.ORG
Date :  vendredi 18 octobre 2013 15:00
À :  arslist@ARSLIST.ORG
Objet :  OT - All time great error messages - Just for fun!

** 
This might be fun on a Friday!

 

The best\non-useful error message I have ever seen was on an old Data
General RDOS Mini-Computer (remember those?)

 

A system level violation came back and said:

 

Error: You Can't Do That

 

BMC Remedy is full of these and they need to at least point you to an object
or a line in the object. But, it's cheaper to just say, You can't do that.
(Unrecognized server information)

Gordon


From: LJ LongWing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 18, 2013 8:14:41 AM
Subject: Re: A bit of Friday humour in BMC's Error messages

** 

What code is giving this?

On Oct 18, 2013 12:40 AM, Ben Chernys ben.cher...@softwaretoolhouse.com
wrote:
 ** 
 I just got the following errors with the 8.1 API against an 8.1 server
 (VERSION = 8.1.00 201301251157)
 ARGetServerInfo == 2, 123, Unrecognized server information tag 358
 ARGetServerInfo == 2, 123, Unrecognized server information tag 357
 ARGetServerInfo == 2, 123, Unrecognized server information tag 356
 ARGetServerInfo == 2, 123, Unrecognized server information tag 355
 ARGetServerInfo == 2, 123, Unrecognized server information tag 354
  
 These are the new ones for 8.1.  The humour comes from the 7.6.04 Error
 Messages Guide:
  
 123Unrecognized server information tag.
 ErrorYou specified a code for server information that was not recognized.
 Verify that the #definestatements in the include file ar.h have a list of all
 valid codes that can be specified.
  
 Yup.  Verified.  The 8.1 ar.h does not have a list of valid codes J
  
 Ben Chernys
 Senior Software Architect
   
 
 Canada / Deutschland
 Mobile:  +49 171 380 2329 tel:%2B49%20171%20380%202329 GMT + 1 + [
 DST ]
 Email:   ben.cher...@softwaretoolhouse.com
 mailto:ben.cher...@softwaretoolhouse.com
 Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/
 
 We are a BMC Technology Alliance Partner.
 
 Check out Software Tool House's free Diary Editor and out Freebies
 Section for ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheets.
 
 Meta-Update, our premium ARS Data tool, lets you automate
 your imports, migrations, in no time at all, without programming,
 without staging forms, without merge workflow.
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/
  
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
attachment: image003.jpg

Re: Help button in ITSM 8.1 not working

[laurent matheo]

Hi :)

In the one I mentioned (« BMCRemedyITSMSuite8.1.00.help.zip »), you should
have the installer here for « service desk » for example:
« /servicedesk/incident/help/
Setup.exe

You have several installers in fact, per module for ITSM (asset, change,
rkm, servicedesk).


Laurent.

De :  Joe D'Souza jdso...@shyle.net
Société :  Shyle Networks
Répondre à :  arslist@ARSLIST.ORG
Date :  jeudi 17 octobre 2013 05:56
À :  arslist@ARSLIST.ORG
Objet :  Re: Help button in ITSM 8.1 not working

** 
There has to be as setup file (a bat file on windows if I remember
correctly).

 

Joe

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 4:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help button in ITSM 8.1 not working
 
** 

Hello Laurent,
Yes i had found 2 folder there 1 was online documentation and other was
offline documentation.
I have downloaded the offline documentation zip but i dont see a installer
in the downloaded zip.
I see a localhelp folder inside the docs.My question is how do i make the
help button work.


Thanks and Regards,
Sagar

 

On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo lm...@me.com wrote:
** 

The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for
ITSM.

You can find it on EPD, search for « BMC Remedy IT Service Management »,
then select the 8.1 version, then for example « Remedy Asset Management
Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ».

 

 

Laurent.

 

De : Joe D'Souza jdso...@shyle.net
Société : Shyle Networks
Répondre à : arslist@ARSLIST.ORG
Date : mercredi 16 octobre 2013 09:38
À : arslist@ARSLIST.ORG
Objet : Re: Help button in ITSM 8.1 not working

 
** 

I haven¹t worked with ITSM 8.x as yet but yes there were separate installers
available for ITSM help right from ITSM 5.x. I¹m guessing they have
continued it that way..

 

Joe

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 3:36 AM
To: arslist@ARSLIST.ORG
Subject: Help button in ITSM 8.1 not working
 
** 

Hello All,
Is anyone aware if there is any installer available for ITSM 8.1
help.Currently the help button is not working and i was getting error
 
 Help has not been installed. For information about installing help, see
the ITSM Installation Guide. (ARERR 45120)
I have searched EPD but wasn't able to find installer.
Thanks and Regards,
Sagar 
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
 
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Help button in ITSM 8.1 not working

[laurent matheo]

The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for
ITSM.
You can find it on EPD, search for « BMC Remedy IT Service Management »,
then select the 8.1 version, then for example « Remedy Asset Management
Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ».


Laurent.

De :  Joe D'Souza jdso...@shyle.net
Société :  Shyle Networks
Répondre à :  arslist@ARSLIST.ORG
Date :  mercredi 16 octobre 2013 09:38
À :  arslist@ARSLIST.ORG
Objet :  Re: Help button in ITSM 8.1 not working

** 
I haven¹t worked with ITSM 8.x as yet but yes there were separate installers
available for ITSM help right from ITSM 5.x. I¹m guessing they have
continued it that way..

 

Joe

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse
Sent: Wednesday, October 16, 2013 3:36 AM
To: arslist@ARSLIST.ORG
Subject: Help button in ITSM 8.1 not working
 
** 

Hello All,
Is anyone aware if there is any installer available for ITSM 8.1
help.Currently the help button is not working and i was getting error
 
 Help has not been installed. For information about installing help, see
the ITSM Installation Guide. (ARERR 45120)
I have searched EPD but wasn't able to find installer.
Thanks and Regards,
Sagar 
_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Sort of OT: Pictures of WWRUG13..

[laurent matheo]

Indeed, it¹s only for sharing purposes :)

De :  Jason Miller jason.mil...@gmail.com
Répondre à :  arslist@ARSLIST.ORG
Date :  mardi 8 octobre 2013 21:52
À :  arslist@ARSLIST.ORG
Objet :  Re: Sort of OT: Pictures of WWRUG13..

** 
I wouldn't consider flickr or YouTube the permanent/final location for your
files.  They are great for sharing.   Let them do their compression and you
still keep the originals like you normally do.  Honestly I don't want to
wait for your 60mb .NEFs to download to view them  :)


On Tue, Oct 8, 2013 at 9:42 PM, Joe D'Souza jdso...@shyle.net wrote:
 ** 
 Youtube does compress your files though. So if you intend to store high
 quality videos, you may want to find a better storage solution.
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
 Sent: Tuesday, October 08, 2013 7:58 PM
 
 
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 
 For videos youtube should work nicely.
 There shouldn't be any time limit as before. I uploaded a 17 minutes + in
 1080p movie (2.5 GB+ file size) during the wwrug:
 http://www.youtube.com/watch?v=wUTu5xswkd0
 
 If memory serves, I just had to go into my youtube account and said I wanted
 to unlock the 15 minutes limit (channel parameter- longer videos), something
 like that, I see it in French :p :
 https://support.google.com/youtube/answer/71673?hl=en_US
 
 
 On 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote:
 
 If you find out let me know. I have a couple of videos as well.
 
  
 
 Hbr
 
 Sent from my iPhone 5
 
 
 On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote:
 
 ** 
 
 Drat let me see how that works out.
 
  
 
 I¹ll try it later tonight after I get back from watching Gravity which I
 heard has broken all box office records for this year for the first week in
 just 2 days..
 
  
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, October 08, 2013 7:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 ** 
 
 Joe...  'Old dog' != New Trick  :)
 
  
 
 If you don't use an external service and link to it I say create a document.
 You can embed pictures in it.  There are some size limitations though (not
 sure off the top of my head).
 
  
 
 Jason
 
  
 
 On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:
 ** 
 
 Well you could create a discussion
 (https://communities.bmc.com/discussion/create.jspa?containerType=700contai
 nerID=1029) or a document
 (https://communities.bmc.com/document/create.jspa?containerType=700containe
 rID=1029) or a blog post
 (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37co
 ntainerID=2412) and upload photos there but it would be quite crude
 indeed... There is no album function on BMC community (sadly).
 We use flickr to upload our photos
 (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there
 is a nice sync functionality on Iphoto but well, since you don't really like
 online photo sharing sites...
 
 
 
 On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:
 
 Am there..
 
  
 
 Maybe a dumb question.. Where and what do you do to post anything? Its
 worse than Facebook.. I thought Facebook was terrible!
 
  
 
 Joe
 
  
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Tuesday, October 08, 2013 6:08 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Sort of OT: Pictures of WWRUG13..
  
 ** 
 
 The WWRUG: World Wide BMC Remedy Users Group community:
 https://communities.bmc.com/groups/worldwide-remedy-user-group
 
  
 
 Jason
 
  
 
 On Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:
 ** 
 
 Is there any place within this community or that of BMC Communities that I
 can share some pictures that I took? I am not a big fan of picasso or some
 of those online photo sharing sites so have not created any accounts on
 them.
  
 I haven¹t clicked as many as Tony Worthington may have as he was more
 active with his camera than I, but I got a few that might be worth
 sharing..
  
 Joe
 _ARSlist: Where the Answers Are and have been for 20 years_
 
  
 **
 
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where
 the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Sort of OT: Pictures of WWRUG13..

[laurent matheo]

**
Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly).We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites...On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Sort of OT: Pictures of WWRUG13..

[laurent matheo]

**
Indeed that's often the case. That's the case for Google + for example which limits to 2000+ pixel (at least until very recently).We had a pro account on flickr but it's not available anymore ("lol")...The flickr free account though sounds good enough, the limit for a picture is 200 MB / photo (1 TB overall) and it compresses to quite a lot of versions (http://www.flickr.com/help/photos/) but the original size remains.For example you have this picture:http://www.flickr.com/photos/88660367@N05/10113207695/in/set-72157636240541474That exists in a lot of versions (http://www.flickr.com/photos/88660367@N05/10113207695/sizes/l/in/set-72157636240541474/), and also the original size (5184x3888 for 6.3 MB):http://www.flickr.com/photos/88660367@N05/10113207695/sizes/o/in/set-72157636240541474/http://farm3.staticflickr.com/2859/10113207695_f4bab96dae_o_d.jpgAnd on this picture you still have the EXIF.Laurent.On 09 Oct, 2013,at 01:35 AM, Joe D'Souza jdso...@shyle.net wrote:I notice that online photo sites kind of compress your photos and do not display it in the same resolution that you take them in which is why they offered me with no incentive to create any accounts on them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites...   On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Sort of OT: Pictures of WWRUG13..

[laurent matheo]

**
For videos youtube should work nicely.There shouldn't be any time limit as before. I uploaded a 17 minutes + in 1080p movie (2.5 GB+ file size) during the wwrug:http://www.youtube.com/watch?v=wUTu5xswkd0If memory serves, I just had to go into my youtube account and said I wanted to unlock the 15 minutes limit (channel parameter- longer videos), something like that, I see it in French :p :https://support.google.com/youtube/answer/71673?hl=en_USOn 09 Oct, 2013,at 01:50 AM, Howard Richter hbr4...@gmail.com wrote:If you find out let me know. I have a couple of videos as well.HbrSent from my iPhone 5On Oct 8, 2013, at 7:37 PM, Joe D'Souza jdso...@shyle.net wrote:** Drat let me see how that works out.I’ll try it later tonight after I get back from watching Gravity which I heard has broken all box office records for this year for the first week in just 2 days..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 7:29 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** Joe... 'Old dog' != "New Trick" :)If you don't use an external service and link to it I say create a document. You can embed pictures in it. There are some size limitations though (not sure off the top of my head).JasonOn Tue, Oct 8, 2013 at 4:16 PM, laurent matheo lm...@me.com wrote:** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?containerType=37containerID=2412) and upload photos there but it would be quite crude indeed... There is no "album" function on BMC community (sadly). We use flickr to upload our photos (http://www.flickr.com/photos/88660367@N05/sets) since wwrug12 because there is a nice sync functionality on Iphoto but well, since you don't really like online photo sharing sites...   On 09 Oct, 2013,at 12:47 AM, Joe D'Souza jdso...@shyle.net wrote:Am there..Maybe a dumb question.. Where and what do you do to post anything? Its worse than Facebook.. I thought Facebook was terrible!JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 08, 2013 6:08 PM To: arslist@ARSLIST.ORG Subject: Re: Sort of OT: Pictures of WWRUG13..** The "WWRUG: World Wide BMC Remedy Users Group" community: https://communities.bmc.com/groups/worldwide-remedy-user-groupJasonOn Tue, Oct 8, 2013 at 2:56 PM, Joe D'Souza jdso...@shyle.net wrote:** Is there any place within this community or that of BMC Communities that I can share some pictures that I took? I am not a big fan of picasso or some of those online photo sharing sites so have not created any accounts on them.I haven’t clicked as many as Tony Worthington may have as he was more active with his camera than I, but I got a few that might be worth sharing..Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: WWRUG13

[laurent matheo]

Florida? ^_^

Mobilis in Mobile.

 Le 1 oct. 2013 à 14:45, Rhonda Zacharias [EverFind] 
 rzachar...@everfindpeople.com a écrit :
 
 **
 What announcement?
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Tuesday, October 01, 2013 4:45 PM
 To: arslist@ARSLIST.ORG
 Subject: WWRUG13
  
 **
 WoW! 
 No one posted the big announcement from this morning yet???
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Fun -- if you couldn't work in the computer field

[laurent matheo]

I guess a pianist… Or just a lazy man on the beach :)

Le 26 sept. 2013 à 21:44, Jason Miller jason.mil...@gmail.com a écrit :

 **
 I am still considering becoming a window washer.  I am guessing here but I 
 imagine it is a lot less stress.
 
 
 On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg 
 john.sundb...@kineticdata.com wrote:
 **
 Where would you work?
 
 -John
 
 
 -- 
 John Sundberg
 
 Kinetic Data, Inc.
 Your Business. Your Process.
 
 Save the date!
 KEG14
 February 24-25, 2014
 For more information, click here  - KEG
 
 651-556-0930 I john.sundb...@kineticdata.com 
 www.kineticdata.com I community.kineticdata.com 
 
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: Prevent MT Login

[laurent matheo]

**
Yep, and the other problem with _javascript_ on login.jsp is that if he knows the "login trick" giving credentials in the url the "sorry pal I got you" trap in login.jsp wouldn't work.In this case you could alter the LoginServlet instead I guess, though that would mean quite some work...Another solution would be to create a keylogger that would detect what keystrokes he hits and automatically delete according text. (and send him back a 110V jolt through his keyboard).On 06 Sep, 2013,at 10:29 PM, Joe D'Souza jdso...@shyle.net wrote:True.. _javascript_s written on the login page are subject to break when you update a patch unless you manually fix the page again. Workflow approach will not have that limitation..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, September 06, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Prevent MT LoginIt would Ken. It's up to the poster. I would think writing workflow is easier then getting _javascript_ in so who knows.  Sent from my iPhone On Sep 6, 2013, at 4:20 PM, "Cecil, Ken" kce...@hubbell.com wrote:** My suggestion was neither.Use _javascript_ to catch the user id in the submit of the midtier login.jsp page and redirect that user to an error page.Ken.Would it not work?Ken.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 06, 2013 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Prevent MT Login** I agree it it is either workflow or a BMC provided option baked into the product.On Fri, Sep 6, 2013 at 1:17 PM, Joe D'Souza jdso...@shyle.net wrote:** Na.. those were beautiful! I wish I get to see them at least once again before I don’t have to travel to Alaska no more.. My next trip is scheduled to be my last..I like the DNS spoofing idea from Tauf – only that these days most IT employees are smart enough to realize what’s happening, and if they have access to edit their own host file, could revert it back.I really don’t think there is a fool proof non workflow mechanism that can’t get in legal trouble to do what needs to be done. Workflow seems to be the safest bet.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 06, 2013 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: Prevent MT Login** Wow Joe, wow 8-)  I wonder if there is some radiation coming off the Aurora and soaking into your brain...On Fri, Sep 6, 2013 at 1:02 PM, Joe D'Souza jdso...@shyle.net wrote:PERFORM-APPLICATION-LOGOUT from the home page or any other page that the user might have access too if the $CLIEMT-TYPE$ = 9..  Why would you have such a requirement though when the future versions does not support access through the native User client?  This is a workflow mechanism - it will be impossible to do it with a non workflow mechanism. Unless you are free to employ a security guard to stand besides that employee and beat the crap out of him if he tries to log in through the mid tier.. That would be a non workflow mechanism :) - primitive - but will work.. :)  Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 3:59 PM To: arslist@ARSLIST.ORG Subject: Prevent MT Login   Hi Listers,  I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this?  Specifically looking for a non-workflow mechanism.  Regards, AdityaSent from my BlackBerryR smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments.  _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

[laurent matheo]

**
Hi,Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment).What kind of error do you have?On 14 Aug, 2013,at 03:04 AM, Thad Esser thad.es...@gmail.com wrote:**Hi,Can someone let me know if you have successfully downloaded and installed ARS 8.1 patch 1 for a Windows environment? The file I'm getting out of the EPD doesn't appear to have everything, and the installer is misbehaving when I try to install what is in the file. I have an open support ticket with BMC, but there isn't much headway being made so I'm hoping to at least level-set that the EPD file is good (or not).Thanks,Thad_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

[laurent matheo]

**
The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote:Anyone looked at this yet??  Claire  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

[laurent matheo]

**
I guess some of 8.1. So far I only saw the FTS part.I didn't see RBE or Change calendar or granular overlays.Anyway, ITSM isn't concerned by the SP5, "only" ARS, CMDB, Integrator, SLM (and well, Orchestrator). So no ITSM or RKM or Migrator or SRM.ARS (+ arsuser + dev studio):FTS (8.1 like), performance statistics, new keyboard shortcuts.Security enhancements (file uploads restrictions, login to mid-tier using POST)https://docs.bmc.com/docs/display/public/ars7604/Service+Pack+5%3A+7.6.04.05CMDB / integrator:Didn't see any new features here (?).https://docs.bmc.com/docs/display/public/ac7604/Service+Pack+5SLM:It seems there is no tech bulletin for SLM (yet?).@Carl:Yeah :)That and:- If you are using BMC Remedy AR System 7.6.04 with a Sybase database, you cannot upgrade to Service Pack 5.- You cannot upgrade BMC Remedy AR System 7.0.1 Patch 10, Patch 11, or Patch 12 to version 7.6.04 Service Pack 5 due to installation errors.I guess the 8.1 SP1 will take care of the upgrade "feature delete" problem. Maybe it'll be released at wwrug. Since it's a SP if I'm correct remembering what David said last year, a SP would bring new features (?).On 12 Aug, 2013,at 08:19 PM, Jason Miller jason.mil...@gmail.com wrote:** That sounds a little fishy. Including Granular Overlays? I would be very surprised.On Mon, Aug 12, 2013 at 8:18 AM, Tauf Chowdhury taufc...@gmail.com wrote:**I've heard that SP5 is basically everything that comes with 8.1 just for 7.6.04.Sent from my iPhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo lm...@me.com wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote: Anyone looked at this yet??  Claire  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: BMC_Person

[laurent matheo]

**
It'll trigger an error when you try to relate an asset and a people if the people's record has its reconciliation id at 0."used by" relationship type if memory serves?On 09 Aug, 2013,at 11:40 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote:Is there a reason for having the BMC_Person CI’s other than for software license management?If this is the only reason then it would be logical to disable this as people records and BMC_Person records always go out of sync in my experience.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus ASent: 08 August 2013 22:47To: arslist@ARSLIST.ORGSubject: Re: BMC_Person**I tried using the Initiate CI Sync and it did not work for me. That is why I ended up having to work on an escalation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JasonSent: Thursday, August 08, 2013 8:57 AMTo: arslist@ARSLIST.ORGSubject: Re: BMC_Person** Click "Initiate CI Sync" on the form CTM:PeopleSyncConsole. This sets a trigger on all CTM:People records that don't have a Recon ID yet. Then there's an escalation that fires every 25 minutes to create the missing BMC_Person records. (The actual update is done via the same workflow that Jesus's suggestion uses, but you don't have to do a modify all on 40K records. The people sync console updates them with a direct SQL statement and skips the ones that have already been sync'd.)Jason BessFrom: "Ortega, Jesus A" jesus.ort...@lyondellbasell.comTo: arslist@ARSLIST.ORG Sent: Wednesday, August 7, 2013 4:41 PMSubject: Re: BMC_Person** Kathy,there is a bug in the workflow that sends them to BMC_Person, especially if you are creating them through an import process or and interface. The way I fix them is save the CTM:People record for the person in question with a status of Offline, save, then back to Enable, save. This causes the record to get sent to BMC_Person. If it does not work, check your Reconcilation job for BMC.Sandbox and see if that is running. To do this in bulk, you would have to modify all in chunks or create an escalation to set them to Offline, then another to Enable. There are many ways to skin a cat. As far as the underlying bug is concerned, there’s probably a hot fix somewhere for it.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy MorrisSent: Wednesday, August 07, 2013 2:10 PMTo: arslist@ARSLIST.ORGSubject: BMC_Person** Hi,How do I get users from CTM:People into the BMC_Person class?We have over 40,000 users in CTM:People, however they are not in BMC_Person.We need to have the 40,000 in BMC_Person._ARSlist: "Where the Answers Are" and have been for 20 years_Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Attachments Vanishing

[laurent matheo]

**
It seems it's using PerlApp. So initial program could be in Perl, and then "converted" into an executable file.On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us" richard@bwc.state.oh.us wrote:What language is it written in?From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, July 23, 2013 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing** There is a new version of AR Log Analyzer (release like 10 minutes ago) that can be found here:https://communities.bmc.com/docs/DOC-25473Two of the of the new features are:1) Added ability to filter the log file based on specific user 2) Added ability to filter the log file during a specific time periodThis should help making a really large log file manageable.JasonOn Tue, Jul 23, 2013 at 7:14 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote:**Do you see a performance hit for having the logging turned on? Also, is there another site with more info about the Log Parsing  Management session. I can’t get funding for WWRUG.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 22, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Attachments Vanishing** Do you have server side logging turned on? If you have Filter/SQL/Escalation logging turned on you should be able to search for the INSERT/DELETE to the B table and see who did it and if you are really lucky the workflow that did it. One you know who and when you can hopefully identify a user procedure that is being done (or not done) or system oddity that is doing it.In the last 8 months or so I have become a fan of leaving server side logging on full time. I have been able to track down so many odd things by logging API/SQL/Filter/Escalations to one ~2 GB log file.PLUG: I have seen a preview of the tools that will be demonstrated in the "Log Parsing and Management" session at WWRUG13 (http://wwrug13.com/breakouts.html) and these are amazing for making that 2 GB log file something manageable and useful in a hurry.JasonOn Mon, Jul 22, 2013 at 1:17 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote:**This has nothing to do with Tasks. This is all around the attachments on the parent Change’s Work Info tab. Our Help Desk is building these Changes with a template then go in and add a Work Info with an attachment (Summary is just “notes  CRQ” then attach the document). Then they select Next Stage  Save to the db (all of this is at the Mode = Create). Then we hear that the attachment either never arrives to the other team or it “vanishes” after a “couple of days”.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, July 22, 2013 11:16 AM To: arslist@ARSLIST.ORG Subject: Attachments Vanishing**Has anyone had this with 7.6.4? We are getting reports of a ton of Change tasks “vanishing” from the system. I asked my DBA to turn on logging for the B tables but I am not seeing anything. We are using the Classic view of ITSM 7.6.4.ThanksARS 7.6.4 SP 4ITSM 7.6.4 SP 4RKM 7.6.4 SP 4SLM 7.6.4 SP 1Window 2008 – 64 BitMS SQ 2005IIS/TomcatMidTier 7.6.4 SP 4_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Extending 8.1 CMDB with a new Class / AST:Attributes records not being created

[laurent matheo]

**
Hi :)Check this thread:https://communities.bmc.com/thread/82665?start=0tstart=0We had this kind of issues where a record in AST:Attributes wasn't created for a custom class, I had to add an entry into form "AST:ClassAttributes" (since filter "ASI:SYA:CREATEASSETLIFECYCLESTATUS" was looking there for the "classID") manually and then it worked ok.Parag raised a ticket with Support who replied that they wouldn't do a hotfix since a workaround was in place:" I'm afraid that the request for a hotfix has been rejected as there is a workaround in place. I understand that the current workaround is not automatic, but a better solution to this problem could be implemented so that when "Has Asset UI" is changed to yes, workflow could run to create an entry in the AST:ClassAttributes form to match the Class Form and AST Form as displayed in Schema Names.Additional workflow could be set to keep these two forms in synchronization."Best regards.Laurent.On 19 Jul, 2013,at 01:52 PM, Kiran Patil kiranpatil@gmail.com wrote:**Hi Tim,We have ARS 8.1 environment with same Atrium version. I had created new class under computerSystem class. Class has been created successfully along with Asset Join form and I am able to create and search CI in newly created class.Please check below things if synchronization has not happened correctly.1. Open new created class in edit mode in class manager - More information tab - check if AR  System form name is there or not.2. Make sure you have completed Aseet cmdb synch through cmdbdriver.3. Go to SHR:SchemaNames - search record with new class schema name - Set "Has Asset UI = Yes (Yes/No)4. Form Lookup Tab - Set Form Code e.g.ALP5. Check "Form lookup" Check Box.Clear browser cache and temporary files. Its working for me.Good luck !!RegardsKiranOn Thu, Jul 18, 2013 at 11:46 PM, Hulmes, Timothy CTR MDA/ICTO timothy.hulmes@mda.mil wrote:**I know there has been many discussions about how the CMDB functionality has changed in the 8.1 system.I discovered a new issue that I don't think has been discussed yet, Extending the CMDB with a new class.We have a requirement that has caused us to extend the CMDB with an additional class.The normal process for a CMDB extension has been completed. The problem: When users create a record in the new Asset class form nothing is pushed to the AST:attributes form. (This causes the user to not see the record.)We have done some research and have identified at least 2 filters that possible need to be modified. These filters push data to BMC forms and to the attributes form. They are both set to trigger on the AST forms. Our new AST from is not in the Associated forms list. We have added our new form to these two filters (ASI:SHR:All_600_PushToBMCForm and AST:SHR:All_PushToAssetAttribute). We are still not getting a record created for this new class in the AST:Attributes form.The question: Has anyone been able to successfully extend the CMDB with a new class and have the attributes form created so users can see the records? Tim_ARSlist: "Where the Answers Are" and have been for 20 years_-- Regards Kiran PatilCognizant Technology SolutionsPune, IndiaMob No: +91 989 037 7125_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: 7.6.04 Upgrade to 8.1

[laurent matheo]

**
It's definitely not part of ITSM 8.1 release :)And yeah, the demo Chuck did at wwrug12 was quite impressive... It was "just" on a form modification (fields, layout), but result was there nonetheless.On 16 Jul, 2013,at 10:47 PM, Brian Pancia panc...@finityit.com wrote:** I would love to see this in action. I'm thinking it would have to be 8.1 and forward function. There are a lot of changes with the overlay functionality and SRM is a new beast. This capability would save a lot of us huge headaches. On Tue, Jul 16, 2013 at 1:07 PM, Longwing, Lj llongw...@usgs.gov wrote:**Brian,It was actually really cool to watch the demo, they had it fully functional. You needed a server group, you make all of your changes, all of them, to include deleting columns, etc. You can connect to the admin server in the server group to see the changes, work with the new workflow, everything...the users remain on the other node(s) of the server group and never see the changes...everything stored in the same db...then when all of your functional testing is done youliterally'flip a switch' and the other nodes in the server group arsignal, get the new cache, and it's 'in prod'At that point all that is needed I believe was a Mid-Tier cache flush, and the users were using the new forms/workflow 'in an instant'...You of course still need all of your planning, testing, etc...but the zero down time part was for the user. All of the work could be done during business hours, no late night, evening, weekend work to get the new code in place...it can all be done next to the current stuff...it was an amazing demo.On Tue, Jul 16, 2013 at 10:14 AM, Brian Pancia panc...@finityit.com wrote:Zero downtime. Now that is funny. It may be possible with months of planning, but more than likely you will still have some amount of downtime.-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S FanninSent: Tuesday, July 16, 2013 11:57 AM To: arslist@ARSLIST.ORGSubject: Re: 7.6.04 Upgrade to 8.1There was that discussion at last year's rug where they pointed production to their failover area.  Did the upgrade in production while everyone worked from the failover area and then switched back when the upgrade was complete.  More steps than this but you get the idea. Teresa-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Tuesday, July 16, 2013 10:49 AMTo: arslist@ARSLIST.ORGSubject: Re: 7.6.04 Upgrade to 8.1The only zero down time upgrade I am aware of is to not upgrade. Tim-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom ShurmurSent: Tuesday, July 16, 2013 9:38 AM To: arslist@ARSLIST.ORGSubject: Re: 7.6.04 Upgrade to 8.1**Well, that is a bummer. But it's a cool idea if it ever comes fruition.Thank you all for you help. TomFrom: Rick Cook remedyr...@gmail.comTo: arslist@ARSLIST.ORG Sent: Tuesday, July 16, 2013 11:30 AMSubject: Re: 7.6.04 Upgrade to 8.1**Well, either there is a huge conspiracy that involved wholesale changes to documents I read, or my memory is playing tricks on me. I'm going with the conspiracy. Nah, just kidding. Must have been something I inferred from the overlay enhancements in 8.1. Darn.RickOn Jul 16, 2013 6:38 AM, "Longwing, Lj" llongw...@usgs.gov wrote: **can you point me to the URL that discusses 'zero downtime upgrades'? I know that 8.1 wasn't released at last years rug, it was just 8.0, but I know that after the RUG David posted an idea (https://communities.bmc.com/ideas/1421) that is in a status of 'Under Consideration'when they are available, it's changed to 'Delivered'so all of the facts that I have currently available tell me that the demo we received last year isn't in a current code line...but if you could point me to docs to the contraryI would love to see them. On Tue, Jul 16, 2013 at 7:14 AM, Rick Cook remedyr...@gmail.com wrote:**Might want to check the 8.1 documentation on that, LJ. RickOn Jul 16, 2013 6:04 AM, "Longwing, Lj" llongw...@usgs.gov wrote:** Rick,They were VERY careful to state at RUG last year that the code demonstrated was NOT in ANY code line available to the publicso no, it's NOT in 8.1, it is under consideration for a future release, but not in any currently available to the public release. On Mon, Jul 15, 2013 at 8:32 PM, Rick Cook remedyr...@gmail.com wrote:**No, Tauf, they have the code in 8.1. But I don't think you can make that work unless you are upgrading FROM 8.1, not TO it. RickOn Jul 15, 2013 7:29 PM, "Tauf Chowdhury" taufc...@gmail.com wrote: **Tom,If you're talking about the No 

Re: Remedy on Citrix?

[laurent matheo]

Hi :)
Are there any performance issues?

Mobilis in Mobile.

 Le 10 juil. 2013 à 18:13, Jason Miller jason.mil...@gmail.com a écrit :
 
 ** Our Windows 7 users are accessing WUT via Citrix.  We have some issues 
 with Crystal Reports/ODBC but I think it is specific to how one or two of the 
 Citrix servers are setup and not a technical issue.
 
 Like Fred mentioned the script that launches WUT from the Start menu 
 seamlessly(ish) checks to see if they have a Remedy director on their 
 personal network share and if not creates it.  WUT uses that for all files 
 stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.).
 
 Jason
 
 On Wed, Jul 10, 2013 at 7:53 AM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:
 We have the Remedy User tool deployed on Citrix with little problems. The 
 main thing is to make sure each user's cache is separate (and not shared by 
 multiple users)
 
 Fred
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson
 Sent: Wednesday, July 10, 2013 9:48 AM
 To: arslist@ARSLIST.ORG
 Subject: Remedy on Citrix?
 
 We are seeing a gradual acceptance of thin clients as one of the mainstream 
 platforms. Who is using Remedy for the citrix client? Briefly, what kind of 
 results have you had?
 
 
 Andy
 
 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: huh? financial news for bmc ?

[laurent matheo]

**
I just hope some guys I know at BMC will be ok after the buyout...This could good or this could be a disaster...On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvain.y...@gmail.com wrote:**https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitterOn Mon, May 6, 2013 at 2:42 PM, patrick zandi remedy...@gmail.com wrote:**http://www.theregister.co.uk/2013/05/06/bmc_buyout/Buyout soon... -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: huh? financial news for bmc ?

[laurent matheo]

**
Humm isn't mainframe the most profitable part of BMC?On 06 May, 2013,at 07:33 PM, patchsk vamsi...@gmail.com wrote:** We can never know how the forces end up playing the cards. After all the links between ServiceNow and Remedy/BMC are not very distant.ServiceNowis asoftware-as-a-service(SaaS) provider ofIT service management(ITSM) software. It was founded in 2003 byFred Luddy, the previous CTO ofPeregrine SystemsandRemedy Corporation.The M in BMCJohn Jay Moores --He foundedBMC SoftwareinTexasin 1980 and was the lead venture capital financier forPeregrine Systemsin California starting in 1981 as well asServiceNowanother California corporation founded in 2005.http://en.wikipedia.org/wiki/John_Moores_(baseball)http://en.wikipedia.org/wiki/ServiceNowOn Monday, May 6, 2013 9:46:58 AM UTC-7, arslist wrote:**Peregrine bought the company, I guess they don’t exist anymore so I can’t be sued, to destroy it. It was competition they wanted eliminated, IMHO based on their actions and the words at the Peregrine Synergy conference I attended in 2002.Whilst this current buyout looks less sinister in those terms, we of course need to wait to see how it all plays out. There is some talk that it will split off the mainframe from the rest, but I haven’t heard any rumours about what they want to do with both pieces. I think the Remedy brand and the ITSM product are too valuable for anyone to want to eliminate them, other than Service-Now, and I don’t think they have the financial resources to buy it.WWRUG13 is getting more and more interesting J[Oracle World is the Week before, lol].DanielFrom: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of William RentfrowSent: May 6, 2013 10:10 AMTo: ars...@arslist.orgSubject: Re: huh? financial news for bmc ?**I have $1 on this being "Peregrine 2.0".From: Action Request System discussion list(ARSList) [mailto:...@ARSLIST.ORG] On Behalf Of laurent matheoSent: Monday, May 06, 2013 8:37 AMTo: ars...@arslist.orgSubject: Re: huh? financial news for bmc ?** I just hope some guys I know at BMC will be ok after the buyout...This could good or this could be a disaster...On 06 May, 2013,at 03:32 PM, Sylvain YVON sylvai...@gmail.com wrote:**https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitterOn Mon, May 6, 2013 at 2:42 PM, patrick zandi reme...@gmail.com wrote:**http://www.theregister.co.uk/2013/05/06/bmc_buyout/Buyout soon... -- Patrick Zandi_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_No virus found in this message.Checked by AVG - www.avg.comVersion: 2013.0.3272 / Virus Database: 3162/6292 - Release Date: 05/02/13_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Remedy 8.1.00 V Setup

[laurent matheo]

**
Hi :)So you just have ARS and CMDB? No ITSM, SRM, SLM?I guess that on the same VM you'll also have a mid-tier and the database?Will you install the web services Atrium Core and a Tomcat for it?CPU: 4 core indeed, 2 would be the limit.Processing speed: I would say it doesn't matter that much.If it's a poc the CPU processing speed isn't really a problem. I got a 
laptop which is an octocore 2.30 Ghz but which is overall more powerfull
 / faster that most of my customers dev / staging environment.RAM: seems a bit high if you have only ARS+CMDB+Integrator.I made a 8.1 VM with 12 GB ram but with all the stack (ARS, CMDB, ITSM, SRM, SLM, Integrator server, Openfire, tomcat for mid-tier, tomcat for Atrium Core webservices, sql server) and right now after one day use I'm using 9 GB with several Firefox and Chrome opened, developer studio and Data Import Tool on the VM.I guess in your case you could go to 10 if you don't install the Tomcat for the Atrium Webservices. Or even 8 GB but I wouldn't be that comfortable here. Right now with web browsers closed and dev studio / data import closed I'm using 7.74 GB RAM (so with all stack and Tomcat for Atrium WS using nearly 500 MB).HDD:It seems a lot. I'm using 66 GB used right now but once again, I have all the stack, online help, Analytics and BO XI 4, Dashboards and so on.My advice is to limit the SQL Server memory setting at 4 GB.I would go for Java 1.7 x64 and Tomcat 7 x64 (or use the Tomcat from installer).As for OS, are those the 2008 or 2008 R2 versions? I always work with R2 and they work fine (with latest SP on both).Then more importantly it depends what you want to do with this POC VM. Just a demo "here is what is the CMDB" or big reconciliations, a lot of data, interfaces and so on?Anwyay, a POC is there to show off to customers most of the time. So if you can take a cool hardware rig with 12 GB RAM, a very fast HDD (or SSD) and 4 CPU, do it.On 01 May, 2013,at 09:14 PM, Hari Vishwakarma hsvishwaka...@gmail.com wrote:** Hi,I am going to install Remedy 8.1.00 version for POC purpose.Can anyone suggest what per-requisites should I consider before starting the Remedy 8.1.00 version.Objective: To install Remedy 8.1.00 V Components of 8.1.00 V inculdes: AR Server, CMDB( Atrium Core  Integrator),No ITSM in considerationEnvironment: WindowsCurrently the planning in mind as per BMC recommendations are:Hardware Pr-requisites: Server type: VMServer details:1. Processor type : 4 core CPU processor2. Processing speed: = 3 GHz( Can we consider less than this, if yes, what were its pros  cons)3. RAM: 12 GB( Can we consider less than this as well, if yes, what were its pros  cons) 4. Hard disk space(HDD): 250 GBSoftware Pr-requisites:OS name: Windows 2008 Server Enterprise Edition(64-bit)Database: SQL Server 2008 Enterprise Edition(64-bit)JAVA : JAVA 1.6.X/JAVA 1.7.X( 64-bit) Tomcat: 6.0.X (64-bit)Please guide me in selecting the best options available with suggestions  let me know in case of any challenges involved.Also, please confirm if this ok to start the installation. Best Regards,Hari shankar VishwakarmaE-mail:- hsvishwaka...@gmail.com _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Installation Error

[laurent matheo]

**
You should check the "/ARSystem/arserver/db/arerror.log" file and the installation log file which is in the temp folder, usually something like "c:/users/administrator/appdata/local/temp/" folder.Perhaps the ARmonitor service already (still) exists?On 01 May, 2013,at 10:14 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote:I had installed 7.6.04 on a server in our environment in which were using and today I decided to uninstall it from our app server and database server. In then tried to reinstall it on our servers and all day I have been not able to install the server from the setup.exe files provided onto the existing DB (MS SQL Server) or App Server. Is there something the DB may be maintaining or holding in a certain location since it was installed on the sever before. When I run the installer we get 90% through the installation and it fails. When I look at the DB it has been created but the services will not start.  Any ideas would be great.V/R Abdul Baytops_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Encryption Question

[laurent matheo]

**
Interesting :)It's an OT question but what is the database size of the ROD? On a project we had several choices (DB2, Oracle, Ms SQL Server) and SQL Server wasn't choosed because it was nearly impossible to find references of SQL Server databases handling more than 1 TB of data.On 26 Apr, 2013,at 04:24 PM, "Mueller, Doug" doug_muel...@bmc.com wrote:OK, I was closing down to get on an airplane and made an oops in my message….The theme is correct.However, I misspelled the database as Sybase when it should have been spelled MS SQL for the databaseused within the Remedy On Demand environment.Otherwise, the message is correct. We use DB encryption under the AR System server for full encryptionof the database and it works without issue.So, you can encrypt the entire database if you need to.DougFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, DougSent: Thursday, April 25, 2013 11:50 AMTo: arslist@ARSLIST.ORGSubject: Re: Encryption Question** Abdul,As others have said – but just to give an example….The databases have encryption technologies that allow you to configure that a database should be storedin encrypted format. BMC does not add a layer on top of that, we just let you use the DB encryptionfeatures.Yes, you can configure the DB encryption features and we work just fine with the database configured thatway.As an example, the Remedy On Demand environment runs on Sybase and uses the Sybase encryptionfeature. So, all of our SaaS customers using Remedy are running on a database with encrypted data. It isworking just fine.Doug MuellerFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah BaytopsSent: Tuesday, April 23, 2013 11:23 AMTo: arslist@ARSLIST.ORGSubject: Encryption Question** Is it possible to encrypt the ARSYSTEM tablespace?Thanks in AdvanceV/RAbdulCONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

[laurent matheo]

**
Julien (the other french "wearing fingers shoes guy" at wwrug12) makes some really nice Birt reports on a CMDB using the Birt Designer, I'll see if he can fix something :)On 26 Apr, 2013,at 02:32 AM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a good suggestion to me too..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, April 25, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** +1On Thu, Apr 25, 2013 at 9:01 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote:** Here, here on the BIRT suggestion.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, April 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** I would say some tips and tricks on creating BIRT reports. I see some potential to do some cool things, just haven’t had the time to sit down and play with BIRT the way it would take to figure that out on my own. A presentation would be a great jump start!Thanks,Natalie StroudSAIC @ Sandia National LaboratoriesARS-ITSM Reporting SpecialistAlbuquerque, NM USAnkst...@sandia.govITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Thursday, April 25, 2013 9:31 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests** Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug...From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG  Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic.There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods.I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created.My 2 cents..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requestsSo, like I was wondering:What would the top 10 presentations that could be on the schedule that1) You would want to attend2) Your management could not resist sending you to3) Your management (decision makers) would want to attendWe want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer.Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts.As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins.Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site …158 Day, 18Hr, 31Min, 08Sec or a bit less away.Perhaps classes in supporting languages like Java? ITIL V3 certification classes?(these would obviously have to be before the main event).Daniel_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 

Re: Notify Alerts in ARS 8.1

[laurent matheo]

Hi :)

In 8.1 alerts are hijacked to be used for tweets.
For exampĺe you can link a twitter account to a people and if he receives a 
notification of type alert it Will send the message to his tweeter account.

I don't know if you can still use alert as it was working in 7.6.04.

I just used alerts to create tweets so far

Mobilis in Mobile.

Le 12 avr. 2013 à 12:04, mkovrizhnykh mkovrizhn...@gmail.com a écrit :

 Hi All,
 
 After connection to the ARS 8.1.00 server with Remedy Alert 7.6.04 there are
 *no* records in AR System Alert User Registration form.
 
 In aralert.log I see:
 ALRT TID: 28 RPC ID: 57 Queue: Fast   Client-RPC:
 390620USER: Demo /* 12.04.2013 15:34:04.7921 */Received
 deregistration request for user Demo at address 192.168.101.94 on port 49179
 ALRT TID: 28 RPC ID: 57 Queue: Fast   Client-RPC:
 390620USER: Demo /* 12.04.2013 15:34:04.7924 */Registration
 entry for user Demo at address 192.168.101.94 on port 49179 was not found
 ALRT TID: 27 RPC ID: 66 Queue: Fast   Client-RPC:
 390620USER: Demo /* 12.04.2013 15:34:05.0126 */Received
 registration request for user Demo at address 192.168.101.94 on port 49184
 ALRT TID: 27 RPC ID: 66 Queue: Fast   Client-RPC:
 390620USER: Demo /* 12.04.2013 15:34:05.0127 */Queued
 acknowledgement request for user Demo at address 192.168.101.94 on port
 49184
 ALRT TID: 27 RPC ID: 66 Queue: Fast   Client-RPC:
 390620USER: Demo /* 12.04.2013 15:34:05.0236 */Preliminary
 registration for user Demo at address 192.168.101.94 on port 49184 completed
 ALRT TID: 25 RPC ID: 00 Queue: Alert  Client-RPC:
 390601USER: AR_NOTIFIER  /* 12.04.2013 15:34:05.0254 */*Error (22) in
 binding send socket for address :0*
 ALRT TID: 25 RPC ID: 00 Queue: Alert  Client-RPC:
 390601USER: AR_NOTIFIER  /* 12.04.2013 15:34:05.0256 */Pausing for 1
 second(s) before attempting connection retry
 ALRT TID: 25 RPC ID: 00 Queue: Alert  Client-RPC:
 390601USER: AR_NOTIFIER  /* 12.04.2013 15:34:06.0309 */*Error (22) in
 binding send socket for address :0*
 ALRT TID: 25 RPC ID: 00 Queue: Alert  Client-RPC:
 390601USER: AR_NOTIFIER  /* 12.04.2013 15:34:06.0315 */Registration
 state for user Demo at address 192.168.101.94 on port 49184 updated to DOWN
 ALRT TID: 27 RPC ID: 00 Queue: Fast   Client-RPC:
 390620USER: AR_NOTIFIER  /* 12.04.2013 15:34:06.0335 */Cleanup of
 registration entry occurred for user Demo at address 192.168.101.94 on port
 49184
 
 So, Remedy Alert applcation does not receive alerts.
 Does anybody try to use Notify Alerts with new version ARS 8.1?
 
 
 Kind regards,
 Mikhail
 
 
 
 --
 View this message in context: 
 http://ars-action-request-system.1.n7.nabble.com/Notify-Alerts-in-ARS-8-1-tp108511.html
 Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
Hi,It seems it's possible using "Overlay-Mode" in ar.cfg:https://docs.bmc.com/docs/display/public/ars81/Ignoring+overlay+and+custom+objects+at+runtimeIf you set it to 0 all overlays (and custom) will be ignored.The interesting part is this sentence:You can, however, configure the server to execute overlaid objects at runtime and to ignore overlay and custom objects unless an operation's control record specifies an overlay group. (This exception enables clients to specify that the server should execute an overlay or an origin object.)Though there is no specific example.On 09 Apr, 2013,at 10:09 AM, "Hullule, Kiran" kiran_hull...@bmc.com wrote:Hi Joe,  As far as I know, that is not possible, as soon as you create an overlay of any base object (oob object) the overlayProp columnsets its value in database as: - 2  See below for more details. overlayProp column  AR ORIGINAL OBJECT 0 un-touched or out of the box object AR OVERLAID OBJECT 1 base object which is overlaid  AR OVERLAY OBJECT 2 overlay object  AR CUSTOM OBJECT 4 object created through custom mode client   Once server identifies that base object has an Overlay created then server will respond to the client queries (APIs) as against overlay object and Overlay object will be user (client) facing. You cannot enforce base layer to clients when its overlay object is already in place.  HTH.  Regards, Kiran   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 09, 2013 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?  If that's the case, from the AR System client perspective, how do I connect to the base layer if I did not want to connect to the overlay layer?  Cheers  Joe  -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau Sent: Monday, April 08, 2013 8:51 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?  Hey Folks,  The inability to create unique indexes on a form overlay is not a bug; it's intentional.  The reason is that it affects operations at the origin layer as well as at the overlay layer.  Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both.  If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed.  If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer.  Among other things this could cause upgrades to fail by preventing them from updating data.  Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer.  One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay.  If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written.  The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer.  Hope this helps, -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
I see... So it's a way to protect a future upgrade...Fair enough, thanks for the details and explanation :)On 09 Apr, 2013,at 02:50 AM, Chuck Mousseau chuck_mouss...@bmc.com wrote:Hey Folks,  The inability to create unique indexes on a form overlay is not a bug; it's intentional.  The reason is that it affects operations at the origin layer as well as at the overlay layer.  Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both.  If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed.  If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer.  Among other things this could cause upgrades to fail by preventing them from updating data.  Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer.  One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay.  If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written.  The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer.  Hope this helps, -Chuck___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Food for thought - overlays

[laurent matheo]

**
Indeed. There is a nice article about it:https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-viewshttps://kb.bmc.com/infocenter/index?page=contentid=S:KA380649Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes:https://communities.bmc.com/communities/message/304844#304844And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :pOn 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB.  In other words customization of CMDB is not supported while using overlays.  Cheers  Joe  -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays  Hi,  What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields.  The result is a kind of overlay mash not liked by any of the BMC tools ;-)  Humor?  Best Regards - Misi, RRR AB, http://rrr.se   humor   Once you use "overlays" -- should you now think of your system as   "overlay complicated"?   /humor   -John --   *John Sundberg*  Kinetic Data, Inc.  "Your Business. Your Process."   651-556-0930 I john.sundb...@kineticdata.com  www.kineticdata.com I community.kineticdata.com  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Test

[laurent matheo]

**
Just to be sure, you should activate API+SQL logs server side, and All logs on "FINE" level on mid-tier and see if you can see "Test" in the header.On 08 Apr, 2013,at 05:38 PM, Jason Miller jason.mil...@gmail.com wrote:**
Test successful!On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David dfrankfa...@columnit.com wrote:
**
Test 
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[laurent matheo]

**
It's the tool "archgid":https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fieldshttps://communities.bmc.com/communities/docs/DOC-19172On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote:There is a field I'd change utility, you can use that to change Id of field even if it is savedSent from my BlackBerry® smartphone from !DEAFrom:  Betül Kaan betulk...@yahoo.com
Sender:"Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG
Date: Sun, 7 Apr 2013 12:12:55 +0100To: arslist@ARSLIST.ORGReplyTo:  arslist@ARSLIST.ORG
Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) on a formHello Angus,If you have saved the form you can't change the Database ID of a field anymore only. But if you have a created a field you can change it before you have the form.Best Regards,BetuelVon: Angus Comber arsl...@iteloffice.com An: arslist@ARSLIST.ORG  Gesendet: 12:32 Sonntag, 7.April 2013 Betreff: Is it possible to change a field id (Database ID in Dev Studio) on a form   Is it possible to change the field ID of say a character field on a form in BMC Developer Studio. I think it was possible in the old windows Administrator. If so how do you do that?___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
**
**
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

[laurent matheo]

Yeah me neither I had to search a bit :p

Mobilis in Mobile.

Le 7 avr. 2013 à 14:22, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com 
a écrit :

 Exactly, thanks laurent I could not remember the name.
 
 
 Sent from my BlackBerry® smartphone from !DEA
 
 -Original Message-
 From: laurent matheo lm...@me.com
 Sender:   Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 Date: Sun, 7 Apr 2013 12:18:00 
 To: arslist@ARSLIST.ORG
 Reply-To: arslist@ARSLIST.ORG
 Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) 
 on a form
 
 It's the tool archgid:
 https://docs.bmc.com/docs/display/public/ars8000/Fixing+non-permitted+modifications+for+fields
 https://communities.bmc.com/communities/docs/DOC-19172
 
 On 07 Apr, 2013,at 01:07 PM, SUBSCRIBE arslist Aditya Sharma 
 heloits...@gmail.com wrote:
 
 There is a field I'd change utility, you can use that to change Id of field 
 even if it is saved
 Sent from my BlackBerry® smartphone from !DEA
 From: Betül Kaan betulk...@yahoo.com
 Sender: Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 Date: Sun, 7 Apr 2013 12:12:55 +0100
 To: arslist@ARSLIST.ORG
 ReplyTo: arslist@ARSLIST.ORG
 Subject: Re: Is it possible to change a field id (Database ID in Dev Studio) 
 on a form
 
 Hello Angus,
 
 If you have saved the form you can't change the Database ID of a field 
 anymore only. But if you have a created a field you can change it before you 
 have the form.
 
 Best Regards,
 
 Betuel 
 
 Von: Angus Comber arsl...@iteloffice.com
 An: arslist@ARSLIST.ORG
 Gesendet: 12:32 Sonntag, 7.April 2013
 Betreff: Is it possible to change a field id (Database ID in Dev Studio) on 
 a form
 
 Is it possible to change the field ID of say a character field on a form in 
 BMC Developer Studio.  I think it was possible in the old windows 
 Administrator.  If so how do you do that?
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 
 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: 
 Where the Answers Are and have been for 20 years_
 ** **
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
 
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
Hum I didn't think about that possible problem...I'll run a test on monday :)Hopefully it should be ok in 8.1 since it would be pretty much like applying a bmc hotfix I guess.On 06 Apr, 2013,at 05:16 AM, Dale Hurtt dale_hu...@yahoo.com wrote:After you change the index to unique, and if you have the ability to do so, you might check to see if you can import the changes into another system. I once had a def that could not be imported because it indicated that the base forms had a conflict. The problem was more complex than this, but the bottom line was that the overlay I was trying to import did not like that the base forms were different on the two systems.  Also, I wonder if the overlay will contain the index information, given that you added it to the base. If it is not in the overlay, you will probably have to make the change to the base form on the other systems by hand.  Let us know what you find out.  Regards,  Dale Hurtt  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
Yep another solution :)Perhaps even better since the index would be on the overlay this time. I'll test that and see which is better when you import the def on QA from dev for example.On 05 Apr, 2013,at 10:29 PM, Joe D'Souza jdso...@shyle.net wrote:Then it looks like a bug.Thanks for sharing so if I ever encounter this I know what to do to workaround it JUsually another way to work around such things is export to xml def files and import in place after altering the def file – just in case you do not want to go to the base development mode when things like this do not work. I did that a lot with many of the bugs in the earlier releases of the 7.6.04 server.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?Yep that's what I thought but data were unique. On 05 Apr, 2013,at 10:06 PM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a bug if it works that way but not the other.Have you checked existing data in that field to make sure it was already unique before you created a unique index?Do a select distinct count and then a select count on that field and see if you get a different result.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Can't create unique index in 8.1 on overlay forms?Hi :)  I just tried to create a unique index in 8.1 and I failed to do so in some cases.  On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.  Though if I want to do so on a "base" form (let's say "HPD:Help Desk") I can't. I overlay the form. I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index, I can choose fields, works ok, BUT I can't choose if the index is unique or not, it seems it's set to "No" and you don't have the "list" to choose "yes".  As a test I created a simple regular form and tried to define an index, I could see the "list" in "Unique" column so I can choose "yes" or "no" (03.png):  image001.jpg  I don't actually create the index and I converted my custom form to "base" and I tried to create the same index on the overlay, so: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index and this time no way to get the list so I can't select "yes" (04.png):  image002.jpg   The workaround I found is to: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive", - I save the form, - I switch to "base development", - I open the form, - I go to "Definitions" tab, the "Indexes" part, I add the index there (I can choose "yes" or "no" there) , - I save the form, - I switch back to "best practice" mode, - I open the overlay form, - I can see my index,   Do you have the same behavior?Best regards.   Laurent._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: OT: An unexpected fork in the road...

[laurent matheo]

**
Wow...Same as Jason here, stunned...On 05 Apr, 2013,at 02:25 AM, "Easter, David" david_eas...@bmc.com wrote:Hi All, I watched the movie "Moneyball" a few nights ago. BillyBeane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList.:-)Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth.  This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards.This E-mail address (david_eas...@bmc.com) will cease functioning, but I've created a new E-mail address (david_easter...@yahoo.com) and subscribed to the list as a "private citizen". I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather...-David J. Easter(Previously) Manager of Product Management, AR SystemThe opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc._ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Replicating ARS Installation on Linux

[laurent matheo]

**
Hi :)I'm not sure it'll be that easy.You also have a "/etc/arsystem/servername/" folder with "armonitor.conf" file for example.Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in "/etc/rpc/", check the "installation guides" for a complete list.You also have a lot of places where the server name is written, in files like ar.conf, all the "pluginsrv_config.xml" files, but also in database and some forms (attached files, reports...).If you just copy the files like this I doubt you'll be able to just start ARS.As for tomcat I would go for a clean mid-tier installation, should take minutes.On 05 Apr, 2013,at 11:36 AM, Nathan Brandt nathanrbra...@gmail.com wrote:**Hello,I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle.Tomcat was installed at /opt/apache and ARS (with all the applications) was installed at /opt/bmc. I want to replicate this setup on a different machine. Just wanted to know if following would work1. Using expdp take dump of ARADMIN schema on existing machine2. tar zip /opt/bmc and /opt/apache folders on existing machine3. Install Oracle on another machine say machine24. Using impdp restore ARADMIN schema on machine25. restore folders /opt/bmc and /opt/apache on machine26. Change ar.conf file to point to correct database7. Change license keyHas anyone tried this approach?~ Nathan_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
Hi :)I just tried to create a unique index in 8.1 and I failed to do so in some cases.On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.Though if I want to do so on a "base" form (let's say "HPD:Help Desk") I can't.I overlay the form.I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index, I can choose fields, works ok, BUT I can't choose if the index is unique or not, it seems it's set to "No" and you don't have the "list" to choose "yes".As a test I created a simple regular form and tried to define an index, I could see the "list" in "Unique" column so I can choose "yes" or "no" (03.png):I don't actually create the index and I converted my custom form to "base" and I tried to create the same index on the overlay, so:- I overlay the form.- I go to "Definitions" tab, the "Indexes" part, I 
choose overlay type "additive" and I can click on "new" to create a new 
index and this time no way to get the list so I can't select "yes" (04.png):The workaround I found is to:- I overlay the form.- I go to "Definitions" tab, the "Indexes" part, I 
choose overlay type "additive",- I save the form,- I switch to "base development",- I open the form,- I go to "Definitions" tab, the "Indexes" part, I add the index there (I can choose "yes" or "no" there) ,- I save the form,- I switch back to "best practice" mode,- I open the overlay form,- I can see my index,Do you have the same behavior?Best regards.Laurent._ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Can't create unique index in 8.1 on overlay forms?

[laurent matheo]

**
Yep that's what I thought but data were unique.On 05 Apr, 2013,at 10:06 PM, Joe D'Souza jdso...@shyle.net wrote:Sounds like a bug if it works that way but not the other.Have you checked existing data in that field to make sure it was already unique before you created a unique index?Do a select distinct count and then a select count on that field and see if you get a different result.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Friday, April 05, 2013 8:01 AM To: arslist@ARSLIST.ORG Subject: Can't create unique index in 8.1 on overlay forms?Hi :)  I just tried to create a unique index in 8.1 and I failed to do so in some cases.  On a custom form I can create unique (or not unique) indexes simply using the list which is in "unique index" column in the form "Definitions" tab, "Indexes" part.  Though if I want to do so on a "base" form (let's say "HPD:Help Desk") I can't. I overlay the form. I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index, I can choose fields, works ok, BUT I can't choose if the index is unique or not, it seems it's set to "No" and you don't have the "list" to choose "yes".  As a test I created a simple regular form and tried to define an index, I could see the "list" in "Unique" column so I can choose "yes" or "no" (03.png):image001.jpg  I don't actually create the index and I converted my custom form to "base" and I tried to create the same index on the overlay, so: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive" and I can click on "new" to create a new index and this time no way to get the list so I can't select "yes" (04.png):image002.jpg   The workaround I found is to: - I overlay the form. - I go to "Definitions" tab, the "Indexes" part, I choose overlay type "additive", - I save the form, - I switch to "base development", - I open the form, - I go to "Definitions" tab, the "Indexes" part, I add the index there (I can choose "yes" or "no" there) , - I save the form, - I switch back to "best practice" mode, - I open the overlay form, - I can see my index,   Do you have the same behavior?Best regards.   Laurent._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Installing SSL Certificate on AR Server running on UNIX

[laurent matheo]

Hi :)

We managed to make it work in the end, it was just a folder name issue :p


Best regards.


Laurent.

Le 26 mars 2013 à 19:06, laurent matheo lm...@me.com a écrit :

 I see :)
 So in your case those libs were already there (the ones from the kb).
 
 Thanks a lot :)
 
 On 26 Mar, 2013,at 05:50 PM, MIZELL, MICHELE mm3...@att.com wrote:
 
 No I didn’t have to import any libs as they were already in place.  If you 
 are registering the certificate for the 1st time then you will need to copy 
 the libs to the arsystem/bin directory.  Yes LDAP is working fine.
 
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@arslist.org] On Behalf Of laurent matheo
 Sent: Tuesday, March 19, 2013 5:54 PM
 To: arslist@arslist.org
 Subject: Re: Installing SSL Certificate on AR Server running on UNIX
 
  
 **
 
 Cool :)
 
  
 Did you have to copy some libs In /arsystem/bin/ ?
 
 Is ldaps working fine?
 
 Mobilis in Mobile.
 
 
 Le 19 mars 2013 à 22:33, MIZELL, MICHELE mm3...@att.com a écrit :
 
 **
 
 Thank you so much.  This solution worked.  I just had to find the certutil 
 on my server.
 
 I am on unix and it was located in /usr/sfw/bin directory.  But the key was 
 to find the utility and then I followed the steps in the KB article KA312819
 
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@arslist.org] On Behalf Of vaibhav wadekar
 Sent: Tuesday, March 19, 2013 11:34 AM
 To: arslist@arslist.org
 Subject: Re: Installing SSL Certificate on AR Server running on UNIX
 
  
 **
 
 Linux has a certutil package in /usr/bin/certutil.
 
 ls -l certu*
 -rwxr-xr-x 1 root root 172168 Dec 10  2008 certutil
 
 
 You just need to copy the nss libraries to ARSystem/bin folder and follow 
 KA # KA312819
 
 Hope this helps.
 
 ~ Vaibhav
 
 
 
 
 
 
  
 On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote:
 
 **
 
 Has anyone installed an SSL Certificate on a unix server using the certutil 
 utility or any other utility.  I am trying to configure SSL LDAP 
 Authentication on a unix server but am not able to run the certutil commands 
 successfully as outlined in the document:
 
 https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788
 
  
 
  
 
  
 I downloaded the nss files for Linux instead of windows and copied the 
 seamonkey dlls from my laptop to the unix server.
 
 When I try to create the certificate store I get the error : “ksh: certutil: 
 cannot execute”
 
  
 Has anyone installed an SSL Certificate on the AR Server in a unix 
 environment?
 
  
 Regards,
 
 Michele Mizell
 
 Sr. Remedy Developer
 
 ATT04 Tech Mahindra
 
 mm3...@att.com
 
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 **


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Installing SSL Certificate on AR Server running on UNIX

[laurent matheo]

**
I see :)So in your case those libs were already there (the ones from the kb).Thanks a lot :)On 26 Mar, 2013,at 05:50 PM, "MIZELL, MICHELE" mm3...@att.com wrote:No I didn’t have to import any libs as they were already in place. If you are registering the certificate for the 1st time then you will need to copy the libs to the arsystem/bin directory. Yes LDAP is working fine.From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of laurent matheo Sent: Tuesday, March 19, 2013 5:54 PM To: arslist@arslist.org Subject: Re: Installing SSL Certificate on AR Server running on UNIX**Cool :)Did you have to copy some libs In /arsystem/bin/ ?Is ldaps working fine?  Mobilis in Mobile. Le 19 mars 2013 à 22:33, "MIZELL, MICHELE" mm3...@att.com a écrit:**Thank you so much. This solution worked. I just had to find the certutil on my server.I am on unix and it was located in /usr/sfw/bin directory. But the key was to find the utility and then I followed the steps in the KB article KA312819From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of vaibhav wadekar Sent: Tuesday, March 19, 2013 11:34 AM To: arslist@arslist.org Subject: Re: Installing SSL Certificate on AR Server running on UNIX**Linux has a certutil package in /usr/bin/certutil.  ls -l certu* -rwxr-xr-x 1 root root 172168 Dec 10 2008 certutil   You just need to copy the nss libraries to ARSystem/bin folder and follow KA # KA312819Hope this helps.~ Vaibhav   On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote:**Has anyone installed an SSL Certificate on a unix server using the certutil utility or any other utility. I am trying to configure SSL LDAP Authentication on a unix server but am not able to run the certutil commands successfully as outlined in the document:https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788I downloaded the nss files for Linux instead of windows and copied the seamonkey dlls from my laptop to the unix server.When I try to create the certificate store I get the error : “ksh: certutil: cannot execute”Has anyone installed an SSL Certificate on the AR Server in a unix environment?Regards,Michele MizellSr. Remedy DeveloperATT04 Tech Mahindramm3...@att.com_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Installing SSL Certificate on AR Server running on UNIX

[laurent matheo]

I'm interested to see if you make it…
I'm struggling right now with LDAPS, having quite some errors with it on 7.6.04 
SP2 under Red Hat.
I used the certutil from red hat and those from the KB (sea monkey :), 
launching it using ./certutil ) and it's the same error…

Though I didn't know there were some libs to be copied…
Are the nss libs the ones from the nss 3.1.1? There is already a libnss3.so 
and libssl3.so in /ARSystem/bin for example in 7.6.04 sp2.

/
PLGN TID: -193270896 RPC ID: 11 Queue: AREA   Client-RPC: 
390695 /* mar. mars 19 2013 14:25:46.7167 */ARSYS.AREA.LDAP FINER 
Connecting via SSL(host=customerhost, port=636, certPath=/path/cert with Server 
SSL Authentication enabled)
PLGN TID: -193270896 RPC ID: 11 Queue: AREA   Client-RPC: 
390695 /* mar. mars 19 2013 14:25:46.7257 */ARSYS.AREA.LDAP SEVERE init: 
Bad parameter to an ldap routine (LDAPERR Code 89) 
PLGN TID: -193270896 RPC ID: 11 Queue: AREA   Client-RPC: 
390695 /* mar. mars 19 2013 14:25:46.7257 */ARSYS.AREA.LDAP SEVERE init: 
ldapssl_client_init failed [cert path /path/cert]
PLGN TID: -193270896 RPC ID: 11 Queue: AREA   Client-RPC: 
390695 /* mar. mars 19 2013 14:25:46.7257 */ARSYS.AREA.LDAP SEVERE Failed 
to initialize the ldap sdk
/




Le 19 mars 2013 à 17:34, vaibhav wadekar wadekar.vaib...@gmail.com a écrit :

 **
 Linux has a certutil package in /usr/bin/certutil.
 
 ls -l certu*
 -rwxr-xr-x 1 root root 172168 Dec 10  2008 certutil
 
 
 You just need to copy the nss libraries to ARSystem/bin folder and follow 
 KA # KA312819
 
 Hope this helps.
 
 ~ Vaibhav
 
 
 
 
 
 
 On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote:
 **
 Has anyone installed an SSL Certificate on a unix server using the certutil 
 utility or any other utility.  I am trying to configure SSL LDAP 
 Authentication on a unix server but am not able to run the certutil commands 
 successfully as outlined in the document:
 
 https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788
 
  
 
 I downloaded the nss files for Linux instead of windows and copied the 
 seamonkey dlls from my laptop to the unix server.
 
 When I try to create the certificate store I get the error : “ksh: certutil: 
 cannot execute”
 
  
 
 Has anyone installed an SSL Certificate on the AR Server in a unix 
 environment?
 
  
 
 Regards,
 
 Michele Mizell
 
 Sr. Remedy Developer
 
 ATT04 Tech Mahindra
 
 mm3...@att.com
 
  
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Installing SSL Certificate on AR Server running on UNIX

[laurent matheo]

Cool :)

Did you have to copy some libs In /arsystem/bin/ ?
Is ldaps working fine?

Mobilis in Mobile.

Le 19 mars 2013 à 22:33, MIZELL, MICHELE mm3...@att.com a écrit :

 **
 Thank you so much.  This solution worked.  I just had to find the certutil on 
 my server.
 I am on unix and it was located in /usr/sfw/bin directory.  But the key was 
 to find the utility and then I followed the steps in the KB article KA312819
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@arslist.org] On Behalf Of vaibhav wadekar
 Sent: Tuesday, March 19, 2013 11:34 AM
 To: arslist@arslist.org
 Subject: Re: Installing SSL Certificate on AR Server running on UNIX
  
 **
 Linux has a certutil package in /usr/bin/certutil.
 
 ls -l certu*
 -rwxr-xr-x 1 root root 172168 Dec 10  2008 certutil
 
 
 You just need to copy the nss libraries to ARSystem/bin folder and follow 
 KA # KA312819
 
 Hope this helps.
 
 ~ Vaibhav
 
 
 
 
  
 
 On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote:
 **
 Has anyone installed an SSL Certificate on a unix server using the certutil 
 utility or any other utility.  I am trying to configure SSL LDAP 
 Authentication on a unix server but am not able to run the certutil commands 
 successfully as outlined in the document:
 https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788
  
 I downloaded the nss files for Linux instead of windows and copied the 
 seamonkey dlls from my laptop to the unix server.
 When I try to create the certificate store I get the error : “ksh: certutil: 
 cannot execute”
  
 Has anyone installed an SSL Certificate on the AR Server in a unix 
 environment?
  
 Regards,
 Michele Mizell
 Sr. Remedy Developer
 ATT04 Tech Mahindra
 mm3...@att.com
  
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: SRM NeedsAttention Image

[laurent matheo]

**
Hi :)If you mean that sometimes the picture isn't displayed or with a red cross instead (telling that he didn't find the picture) then you can also edit some filters, they are named something like "SRM:REQ:UpdateStatusImage_155".We had a server name like this:servername.domainnamebut the picture couldn't be found, it needed "servername". We had to alter some filters, for example:SRM:REQ:UpdateNeedsAttentionImageOnin the set fields we changed:$SERVER$To:LEFT($SERVER$,STRSTR($SERVER$,"."))This way we stripped the "servername.domainname" to "servername".There are other filters calling pictures as well, it's something begining like:SRM:REQ:UpdateStatusImage_155On 12 Mar, 2013,at 04:44 AM, "Parekar, Rahul" rahul_pare...@bmc.com wrote:In Mid-tier configuration you need to set FQDN for AR Server. There is defect SW00359332 logged for Needs attention flag to be clear when requested is closed. Date: Mon, 11 Mar 2013 12:43:39 -0400 From: caruso.fr...@gmail.com Subject: SRM NeedsAttention Image To: arslist@ARSLIST.ORG  ITSM 7.604 sp2  On the Service Request Console we cannot get the "Needs Attention" GIF to appear in the open requests table. This is the image that shows open on a users open request when they are being asked for more information. The image is part of the Application and I can see it listed under Support Files. I can save the image to my desktop and it looks correct.  Has anyone else run into this?  Thank you  Frank  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Import without import tool?

[laurent matheo]

**
In 7.6.04 you can directly attack DataImport through command line :)It works even on Unix/Linux (this is a live example tried on Suse here https://communities.bmc.com/communities/message/287980#287980):java -cp /opt/bmc/ARSystem/api/lib/arapi7604_build002.jar:/opt/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/opt/bmc/ARSystem/api/lib/arapiext7604_build002.jar com.bmc.arsys.apiext.data.DataImport -x lmasuse -u Demo -p Demo -l "/tmp/test/log2.log" -o "/tmp/test/report.xml" -a 3500#!/bin/shjava -cp /opt/bmc/ARSystem/api/lib/arapi7604_build002.jar:/opt/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/opt/bmc/ARSystem/api/lib/arapiext7604_build002.jar com.bmc.arsys.apiext.data.DataImport -x lmasuse -u Demo -p Demo -l "/tmp/test/log2.log" -o "/tmp/test/report.xml" -a 3500-x= ARS Server-u= username-p= password-a= ARS Tcp port-l= log path-o= import fileOn 07 Mar, 2013,at 04:47 PM, Raman Arora arora.raman8...@gmail.com wrote:**I remember I used to get that done using Command line interfacethere were certain parameters that I used.arimportcmd was the command...I'm sure if you search that, you'll get whet you want. RamanOn Thu, Mar 7, 2013 at 8:52 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote:You should be able to script the rik program (which has to be there as it is used during the install) to do the dataimport  Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry MurdockSent: Thursday, March 07, 2013 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Import without import tool?  Arghhh - well it looks like I can't do that because the server doesn't have the import tool installed!!!  K   Kerry, I have typically written a process that they attach the csv to an attachment field and then I save it to the server and run the import there.___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ADV: WWRUG13 Date and Location Announcement

[laurent matheo]

**
Wt ^_^On 06 Mar, 2013,at 12:50 PM, d...@wwrug.com wrote:The web site will be ready soonish.Registration will open April 1st or before.The Call for Papers is on April 1stWhy the rush? It is just around the corner![okay, ½ a year but it feels like tomorrow].WWRUG13Fairmont San Jose[San Jose, California, USA]Sept 29th through Oct. 4thKeynotes, special events etc. content, products covered,TBA as soon as we can.The first RUG event was in 1993, back in the days of Remedy Corp.Four companies have created them, but they all were and will bethe best value that training and conference dollars can buy if you are inThe BMC - Remedy - ITSM World.This is the 5th time that we have had the privilege to create this,And BMC of course is our Cornerstone Sponsor again this year.We look forward to welcoming you once again to Silicon Valleyand a five day immersion course in all things BMC Remedy.DanielDaniel BloomChairman, WWRUG13_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

[laurent matheo]

**
I'll get him a Guiness at wwrug13 :)On 06 Mar, 2013,at 06:26 PM, Daniel Bloom danielbl...@rogers.com wrote:For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure.The procedure was actually two operations. The minor one occurred and went fine.The Major one is tomorrow, Thursday March 7th. Doug is already in Dallas undergoing tests (Medical, not Remedy certifications).I would like to ask everyone to send Doug some collective good will, prayer to the deity of your choice, Karma, positive meditation,bottles of Guinness. Actually I have promised him a keg of it JHe has also asked me to say the following:“I just don't want to see the ARSList stray too far from the technical discussion on my account.”So as the Founder and administrator of the ARSlist, I ask you to please phrase any posts to the list about this as a technical discussion, for example:“Best wishes to Doug and hope his active links continue to fire running processes on the Server, how does one do that again?”.I kid, humour is important, the operation is serious, but is expected to go well.Doug went to Dallas because that is where the surgeon that did the first operation went,and we do expect him to celebrate the success at WWRUG13 this year.DanielFriend of Doug_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ITSM doesn't display

[laurent matheo]

**
Is this only for one user or all users?Check the record on "User" form for this people.On 06 Mar, 2013,at 09:19 PM, "Brittain, Mark" mbritt...@navisite.com wrote:HI All,This one really has been baffled and after two days with BMC support have not made any progress. Fortunately this is only on my development server. If I log on as a user to the IT Home Page everything is blank except the Applications panel on the left. If I select Incident Management Console nothing shows below the Incident Console title bar. If I select Search Incident, I get the Incident (Search) Title bar, the Search New Search, Searches, etc and below that I only get the blue BMC banner. If I press the Search button I get You have no access to field 1 (ARERR 333). Changes and Problems are the same way. The sample App works fine. If I logon as an AR System Administrator everything works fine. Same thing happens in the client so it is not a mid-tier issue.Has anyone seen this before? Any suggestions where to look for the cause?ARS 7.6.04 SP3Mid-tier 7.6.04 SP3 201301041509 HotfixThanksMarkMark BrittainRemedy DeveloperITILv3 FoundationNaviSite – A Time Warner Cable Companymbritt...@navisite.comOffice:315-453-2912 x5335Mobile: 315-882.5360This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.  _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: install ars 8 against sybase15 doesn't work

[laurent matheo]

**
Hi :)I guess JAVA_HOME points the the 1.6x jdk?Do you have this message at installer startup or during one of the installer screens?On 04 Mar, 2013,at 05:01 PM, Remedy Man remedy.man...@googlemail.com wrote:Susan,  we are relying on the Matrix ... we don't take any red pil ;-) The doc says 64 bits sybase client so we installed a 64bits library client we source the sybase.sh and our OCS 15 is able to talk to the sybase server but when we run the ARS installer here is what we can read for instance:  The installer either could not find a Java VM, or the Java VM on this  system is too old. The installer requires Java 1.1.5 or later. It can be  downloaded from http://java.sun.com/products/jdk/1.1/jre/  But we do have java higher /opt/java/jdk1.6.0_29/bin/java -version java version "1.6.0_29" Java(TM) SE Runtime Environment (build 1.6.0_29-b11) Java HotSpot(TM) Server VM (build 20.4-b02, mixed mode)  There must be a trick somewhere but for the time being I find the trick my  boss will start looking somewhere else and I might start considering to  take the red pil instead  thanks for your consideration On Mon, 04 Mar 2013 16:45:19 +0100, Susan Bisanti  susan.bisa...@ssc-spc.gc.ca wrote:   When installing ARS 7.5.x, we had to hardcode a 32 bit client (Sybase  12.5.4 SDK was the last available for Sybase if memory serves) to get   the  install to work against Sybase although we were using a 64 bit database  (Sybase 15.0) .   I'm not sure if this needs to be undone if you are installing ARS 8.0,   i.e.  if it finally uses a 64 bit client.   Good luck, and please do share your results!Susan Bisanti  SSS - Science Portfolio - SSC  2121 Trans-Canada Highway,  Dorval (Quebec) H9P 1J3  susan.bisa...@ec.gc.ca  Telephone 514-421-4666  Facsimile 514-421-7231  Government of Canada   Susan Bisanti  SSS - Portefeuille des sciences - SPC  2121 route Transcanadienne,Dorval (Québec) H9P 1J3  susan.bisa...@ec.gc.ca  Téléphone 514-421-4666  Télécopieur 514-421-7231  Gouvernement du Canada-Original Message-  From: Action Request System discussion list(ARSList)  [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Man  Sent: 04 March, 2013 10:22  To: arslist@ARSLIST.ORG  Subject: install ars 8 against sybase15 doesn't work   dear list,   we are trying to install a simple banana ARSystem 8 againt a sybase15  database.  We keep getting '64 bit client not found'  We are having ars 7.5 running fine on the same machine And our sybase dba  who are well experienced looked at the OCS and they say there is no prob   on  that side.  We had 2 webex with BMC  During first one, after 3 hours the engineer could recon there was a prob  with the installer.  At the second webex, the engineer said its our environment which is  problematic My management is now upset with these turning around thing   with  BMC They are seriously considering something else like jira I am   wondering  whether somebody from this list could help as the resailer is not able   to do  more.  Any idea/tips/help is very much appreciated Serouche  --  Using Opera's mail client: http://www.opera.com/mail/     ___  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the   Answers  Are, and have been for 20 years"   ___  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  "Where the Answers Are, and have been for 20 years"   --  Using Opera's mail client: http://www.opera.com/mail/  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: windows server 8.1 upgrade from 8.0

[laurent matheo]

**
I just tried to upgrade from 8.0 patch 002 to 8.1 GA on a Windows Server 2012 VM, I had no problem.I upgraded AI just after CMDB (no reboot).Though perhaps you should contact Rab (https://communities.bmc.com/communities/people/rab.boyce%40alderstone.com) it seems he had those kind of problems during beta on a windows 2008 server, though it was for ARS server upgrade from 8.0 patch 001 to 8.1 and he didn't say if he finally solved it or not, do you have the same kind of error message?:///THROWABLE EVENT {Description=[Failed to copy 64 bit AR Server binaries.]}Throwable=[java.io.FileNotFoundException: C:\Program Files\BMC Software\ARSystem\arcatalog_eng_W_win64.dll (The requested operation cannot be performed on a file with a user-mapped section open)java.io.FileOutputStream.open(Native Method)java.io.FileOutputStream.init(Unknown Source)java.io.FileOutputStream.init(Unknown Source)com.bmc.install.utility.io.FileHelper.copyFile(FileHelper.java:288)com.bmc.install.utility.io.FileHelper.copyDirectory(FileHelper.java:664)com.bmc.install.utility.io.FileHelper.copyDirectory(FileHelper.java:567)com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AbstractARServerPostInstallationConfigurationBusinessTask.handle64BitArServerBinaries(AbstractARServerPostInstallationConfigurationBusinessTask.java:246)com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostInstallationConfigurationPostUpgradeBusinessTask.execute(ARServerPostInstallationConfigurationPostUpgradeBusinessTask.java:129)com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)java.lang.Thread.run(Unknown Source)]///Else perhaps you can try to disable pentaho, seems it's using a java process in armonitor.cfg, it's using "\diserver\" in the command line, then run the upgrade.On 04 Mar, 2013,at 11:25 PM, Daniel Bloom danielbl...@rogers.com wrote:Anybody run into the AI upgrade complaining something else is using the directory, and if so what processes and how did you stop them?(handle says nothing). Thanks Daniel_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: ARS 8.x and User Tool

[laurent matheo]

Hi :)

There is no user tool anymore bundled in 8.x, but you can use the one from 
7.6.04… Though it would be better to get used to mid-tier only 
Le 1 mars 2013 à 18:03, Anthony Jurado Jr ajur...@us.ibm.com a écrit :

 **
 Hi,
 
 Will the User Tool continue to work with 8.X?  
 
 thanks,
 Tony
 
 
 _ARSlist: Where the Answers Are and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years