Re: Applecare, how long should it take?

2005-01-25 Thread mray
Maybe if you had asked someone on the list nicely and paid shipping, 
you might have had a better experience.
regards,

Mark
On Jan 24, 2005, at 11:33 PM, Kyle Hansen wrote:

I asked Apple Care if they could send a disk with these updates on
there, I would pay for shipping and any reasonable costs. The new
tomato on the phone said it's not Apples fault that you do not have 
the
capability to down load a 100 meg file.
Applecare is a hardware warranty.  Not a hand holding service.
--
Mark Ray
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Re: iBook CD ROM dead, Install question. HELP

2005-01-25 Thread Mikael Byström
Alex Santos 100MB Neostrada Mail said:

 I installed it over FW, it is original 
9.1 CD which came with the first release of OX and it wouldn't boot 
either, is that indicative of anything?

Are you trying to boot into OS 9 as opposed to into classic?
Did you choose the partition/drive and the fresh 9.1 system as the
startup disk? Did you install a proper system for your machine? Did you
choose the proper disk for installation?
Are you sure the CD in question can boot your machine?
Did you bless the system folder or not?
Did you erase the drive when installing or not?
Have you verified the firmware of your CD-drive is the latest? 

When I've had boot problems I've made total reset via Open Firmware,
booted into the installer disc (or drive), made low level reformats prior
to installation, installed as well as made sure I've choosed the proper
startup disk. That usually cut it for me. Oh, and post this I've repaired
permissions as appropriate.


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Re: End of life?

2005-01-25 Thread Marcin Wichary
I've gathered that a G5 PowerBook is a long way off.  What do you 
think will replace the above PowerBooks?
ThinkSecret says that it'll only be a minor speed bump.
http://www.thinksecret.com/news/0501briefly2.html (scroll to the bottom)
 Marcin Wichary
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Re: Applecare, how long should it take?

2005-01-25 Thread Amber
On 1/24/05 9:41 PM, Andrew F. [EMAIL PROTECTED] wrote:

 Very strong arguments to forgo the expensive AppleCare, and perhaps use the
 money on a used laptop to serve as backup.
 
 Andrew
 
That makes absolutely no sense !!  AppleCare is really  not that expensive
when you consider what it actually covers.   I consider it pretty cheap
insurance considering my Powerbook was almost $4,000 CDN and one repair with
parts could easily surpass the purchase price of Applecare.

Not only this but what kind of used laptop would you be able to get for the
cost of Applecare ??

Now that would be a waste of money !


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Re: Applecare, how long should it take?

2005-01-25 Thread Amber
On 1/24/05 10:11 PM, Kyle Hansen [EMAIL PROTECTED] wrote:
 
 One should, however, always have a backup computer.
 
 Kyle Hansen

I do agree with Kyle on this - one should have a backup computer but  I
understand that for some, that is not always a possibility.

I am planning to buy my former iMac back from the person I sold it to last
year as they no longer need it.   While it does not compare to my PB by any
means, it will still be better than nothing when my PB goes in for repairs
(it has just been scheduled for a repair this week).

Amber


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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 24, 2005, at 11:33 PM, Kyle Hansen wrote:
On 1/24/05 10:34 PM, Geoffrey Loeffler [EMAIL PROTECTED] Spew 
into the
Cybertrough:

I swore off apple but busted down and got 2 iPods and 2 iBooks for my
wife and one of my kids. I called Apple Care and said I need to get a
copy of the 10.3.7 update, lady snaps did you sign up yet, well no I
need the software. So dealt with her, then she said we might as well
get the iPods signed up, well I already paid for that, I don't see it.
Applecare is a hardware warranty.  Not a hand holding service.
You need to register to reap the benefits of Applecare.
Really, do you read where it says unlimited help with your Apple 
product on the phone.Did I need some help, yes.

This is a very good example of what you the consumer can expect from 
Apple Care, the attitude, the denial of problems and just a careless 
attitude towards customers, tending to blame YOU!!! not little sweet 
Apple. This is Apple Care if he has the guts to print it


I asked Apple Care if they could send a disk with these updates on
there, I would pay for shipping and any reasonable costs. The new
tomato on the phone said it's not Apples fault that you do not have 
the
capability to down load a 100 meg file.
Applecare is a hardware warranty.  Not a hand holding service.
Wow Kyle Better go back and read the TOS of Apple Care they provide 
support over the phone for Apple Products. Now if they do not want to 
send a disk fine. It just cost them a G5
Apple also builds the OS, in case you don't understand, so help with 
that would be covered under AC. Do they have to send the disk,no. 
Should they try to help yes. Remeber the i's software who build that 
M$$

Now I really want a G5, tricked out it will run between 5 to 10K. When
Apple Care got nasty because I needed a upgrade disk and I mean 
snotty,
Applecare is a hardware warranty.  Not a hand holding service.  They 
are
not required to supply CD versions of software to a customer.  If you 
don't
have a fast enough connection then get one...or go rent one at your 
local
Kinko's for less than the shipping costs would've been.  It is not 
Apple's
fault.
Hey got your life I got mine, if that is what works for you fine, I 
expect after dropping almost 4k sending a copy of a software update 
would be an easy thing to do. Instead of being told in the same dumb 
ass tone, we can't do that in a rude and careless voice.  As a business 
man you always try to help customers have a good experience. I can get 
by without that G5 for now
Apple is a hardware company your own venom is clogging your brain, OS X 
iLife, Keynote, iWorks, Apple Works get the idea
iMovie, the list goes on.

One more thing, if you think there is a problem get it fixed before 
the
last year of Apple Care and for sure the last 6 months. Less then 6
months they will blame it on a spilled liquid sometime in the last 6
months and Apple does not cover that.
This is a joke right?
No you are, I called to get it repaired and the Apple tech guy put me 
through to Apple Care Dispatch, the first thing he said was, guess; We 
do not cover spilled liquids in computers. No Kidding. After getting 
this back after Apple claimed that sometime in the last 6 months a 
liquid was spilled. I asked what, we don't know, well how can you tell, 
we have tests. Having no proof that there was liquid spilled the denied 
the claim. I fixed it for $5.00. When Apple wanted over a thousand. I 
started researching Apple Care, this is a common claim as it is 
difficult to prove or disprove that in the last 6 months a liquid was 
or was not spilled. So most people give up. They said I needed a whole 
new motherboard, sure working good now with a $5.00 invertor..


This is slander.  Can you back this up with evidence?
Yes plenty, but your you are incapable of comprehending that. So I am 
not going to waste my time. Please be my guest call old Gwenny at Apple 
and discuss this with her, if you can get through. I would love to take 
this experts and I have the resources, so if in it be ready. Don't make 
threats.


No?  I didn't think so.
You know nothing, if it's slander send it to Apple, I still have the 
parts with the code and I still have the recording she left saying we 
will ship this out. Guess somebody got caught in the cookie jar. 
Please, I was going to sue them in my state court as others had 
suggested, not worth the energy. This time it just might be the right 
time so as I said if your ready, have at it but be ready to get what 
you give.


You must be FREAKING kidding me. I am an Apple
Certified Technicianand no where in my training did I learn of this
practice.
Ya know being a computer repair person is not exactly a 8 year degree 
program, nor very hard. You do not run Apple Care and if you really 
knew so much as you seem to say you do. You would know all power books 
unless a simple duh, go to Texas. Of course that would hurt your 
business as you can add time to the repair.


Never have I 

Re: Applecare, how long should it take?

2005-01-25 Thread Dylan Moore
Hey geoff,
	let me start out by saying that i completely understand your 
frustration, I think that apple is changing from the company I knew and 
loved a decade ago-- but then again, that's because they're moving to 
the mass market. Any time a computer company has to put a warning on 
their website stating that users should not eat their product, such as 
the ipod shuffle, you know that they've started to market their 
products to a population that is a little less than technically 
inclined.

	For all of that, applecare hasn't really changed. I just got an ibook, 
bought applecare for it, and it was 187.00 USD with my student 
discount. There was an issue with the keyboard, so they sent me a 
replacement, no problem. They've replaced my first gen ipod twice 
already, and I didn't even HAVE applecare on that. They took back and 
replaced parts on my G3 lombard nearly two years out of any sort of 
warranty without cost, they made a house call to replace my motherboard 
in my dual G4 quicksilver just barely out of warranty and with no cost.

-- Will they cover a cup of java sloshed into the keyboard? No, that 
was your fault for not remembering middle school science, and thinking 
that liquid and electronics go hand in hand.

-- Will they cover a laptop that's been dropped out of a moving car? 
Well, you can always try, but my guess is that kyle and his ilk will 
probably frown and ask again how it happened, just to hear it one more 
time.

I see your point about the update software, and while it would be nice 
to have CDs to distribute, I for one appreciate that apple doesn't 
manufacture such things, which would really be wasteful, since it's 
available online anyway. 100mb is a long download for sure, but my 
guess is that it'd be done in two days, much shorter than sending a CD 
via priority mail.

my suggestion is to lighten up a little bit and look at the whole 
pictures. you make it sound like a 14 screen shortage was premeditated 
or some sort of plan Steve Jobs came up with just to annoy you. Rest 
assured, they can't make screens appear out of the thin air, and making 
such things typically takes time.

Oh, and does apple sincerely monitor our lower end mac list? C'mon, and 
fess up if you're an apple 'spy'... (you're okay, kyle!  : ) We've 
caught you reporting our secret messages back to apple ( ;

Anyway, take care and good luck.
-dyl ( =
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Re: Applecare, how long should it take?

2005-01-25 Thread Marcin Wichary
let me start out by saying that i completely understand your 
frustration, I think that apple is changing from the company I knew 
and loved a decade ago-- but then again, that's because they're moving 
to the mass market.
Weren't they more in the mass market 10 years ago than today?
Any time a computer company has to put a warning on their website 
stating that users should not eat their product, such as the ipod 
shuffle, you know that they've started to market their products to a 
population that is a little less than technically inclined.
Am I the only one who think it's a joke...?
-- Will they cover a cup of java sloshed into the keyboard? No, that 
was your fault for not remembering middle school science, and thinking 
that liquid and electronics go hand in hand.

-- Will they cover a laptop that's been dropped out of a moving car? 
Well, you can always try, but my guess is that kyle and his ilk will 
probably frown and ask again how it happened, just to hear it one more 
time.
Correct me if I'm wrong, but these two cases should be covered by a 
regular insurance (from your local insurance company), which costs a 
fraction of price of AppleCare.

 Marcin Wichary
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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 2:38 AM, Dylan Moore wrote:
Hey geoff,
	let me start out by saying that i completely understand your 
frustration, I think that apple is changing from the company I knew 
and loved a decade ago-- but then again, that's because they're moving 
to the mass market. Any time a computer company has to put a warning 
on their website stating that users should not eat their product, such 
as the ipod shuffle, you know that they've started to market their 
products to a population that is a little less than technically 
inclined.
Are you serious, good laugh, good..good good laugh..ohmy  They wonder 
why we 17th in the world in education.



	For all of that, applecare hasn't really changed. I just got an 
ibook, bought applecare for it, and it was 187.00 USD with my student 
discount. There was an issue with the keyboard, so they sent me a 
replacement, no problem. They've replaced my first gen ipod twice 
already, and I didn't even HAVE applecare on that. They took back and 
replaced parts on my G3 lombard nearly two years out of any sort of 
warranty without cost, they made a house call to replace my
motherboard in my dual G4 quicksilver just barely out of warranty and 
with no cost.

And that is my Apple Care that I love, maybe I get the people in the 
wrong celestial time. I have never had to use Apple Care till the Pismo 
deals and I have still have the goliath Mac 512, which started out as 
128k. Sorry I upgraded it now, those old puppies will be worth a mint 
someday...


-- Will they cover a cup of java sloshed into the keyboard? No, that 
was your fault for not remembering middle school science, and thinking 
that liquid and electronics go hand in hand.
WHOA You missed the point, NOTHING was spilled in the lap top, That 
referral of coffee smell was Kyle ranting that he had or would turn 
down a A/C repair if he smelled coffee or saw a liquid

These are my 2 lap tops, no one else uses them, I will share my 
Desktops, but not the books. All 4 kids have Pismos, one got a new this 
year iBook and I got my wife a ibook.

But nothing was spilled.  I do not lie, it's easier to remeber what you 
said and a moral line I do not cross. Just me.

-- Will they cover a laptop that's been dropped out of a moving car? 
Well, you can always try, but my guess is that kyle and his ilk will 
probably frown and ask again how it happened, just to hear it one more 
time.

It was fine when I packed it  No you got this wrong and it's/

I see your point about the update software, and while it would be nice 
to have CDs to distribute, I for one appreciate that apple doesn't 
manufacture such things, which would really be wasteful, since it's 
available online anyway. 100mb is a long download for sure, but my 
guess is that it'd be done in two days, much shorter than sending a CD 
via priority
mail.
Ahhh another person who has not used dial up for many moons. You could 
not do it, and it took 200 megs to bring the machines up to date. I 
offered to pay shipping and any cost.  The kid was burned out and just 
nasty and was not helping at all. The updates included security updates 
released in Dec.  I am not putting them on trial, this is all about a 
poor guy waiting 17 now 18 days for a simple screen.


my suggestion is to lighten up a little bit and look at the whole 
pictures. you make it sound like a 14 screen shortage was 
premeditated or some sort of plan Steve Jobs came up with just to 
annoy you. Rest assured, they can't make screens appear out of the 
thin air, and making such things typically takes time.
 1 phone call NW 747 20 hours. a whole plane full

Oh, and does apple sincerely monitor our lower end mac list? C'mon, 
and fess up if you're an apple 'spy'... (you're okay, kyle!  : ) We've 
caught you reporting our secret messages back to apple ( ;
If you don't think Apple does not monitor most every board do a little 
digging. Most corporations monitor the internet for sites that relate 
anything to them. Either through their own security or outside 
companies. Get too far into the real stuff and they will bight. In fact 
Apple just sued some site for releasing information prior to their last 
Mac Fest.  All major companies do this. There are not just good sites 
about companies on the web. Do a search for your insurance company, 
that will give you a reason to pull out that policy. Anyway, take care 
and good luck.
-dyl ( =
---
«Also do not expect much complaints on the Apple boards, they monitor
them very closely. Even lists like this.»
...dun dun dun!
Oh I do not expect a complaint over something like this no. When I was 
REALLY PISSED OFF over the PBs that's when there was a lister who 
pointed out how great Apple was and in that post was something that 
only Apple Care and I knew about the one computer, it gave me a pause. 
They pull the complainers off Apples own boards, which they have right 
to do, but open speech and thought seems to be one of the many things 
we slowly are 

Re: Applecare, how long should it take?

2005-01-25 Thread [EMAIL PROTECTED]
On 1/24/05 10:13 PM, Brian Rule [EMAIL PROTECTED] wrote:

 So, once again, I'd like to know, how long should I continue to wait
 like this for a product I paid for months ago?  Is there truly nothing
 I can say or do about this as the service rep told me this morning?
 
You aren't going to like the answer to this: Unless your state has a lemon
law that specifically includes time out of service as well as other
descriptions of a lemon there is little you can do but complain to Apple
whenever your blood pressure needs pumping up.

Personally, I recall a time in the 90's waiting nearly 4 months for the
repair of my LaserWriter because the logic board was unavailable. I ranted
and raved, my local dealer ranted and raved, and in the end it was repaired;
no sorry, no here's a discount coupon for your next purchase, no
understanding that without the printer I had to buy another because my
business required it. At least my dealer cushioned the blow.

david




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Re: Applecare, how long should it take?

2005-01-25 Thread [EMAIL PROTECTED]
On 1/25/05 12:41 AM, Andrew F. [EMAIL PROTECTED] wrote:

 Very strong arguments to forgo the expensive AppleCare, and perhaps use the
 money on a used laptop to serve as backup.

Excuse me? Although I've experienced this kind of delay I also know that the
cast majority of repairs are done quickly.

david




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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 2:43 AM, Marcin Wichary wrote:
let me start out by saying that i completely understand your 
frustration, I think that apple is changing from the company I knew 
and loved a decade ago-- but then again, that's because they're 
moving to the mass market.
Weren't they more in the mass market 10 years ago than today?
Interesting point but I would guess units sold, same or less as the 
product line is wider iPods



Any time a computer company has to put a warning on their website 
stating that users should not eat their product, such as the ipod 
shuffle, you know that they've started to market their products to a 
population that is a little less than technically inclined.
Am I the only one who think it's a joke...?
I was laughing as hard as I can, but I think he is serious

-- Will they cover a cup of java sloshed into the keyboard? No, that 
was your fault for not remembering middle school science, and 
thinking that liquid and electronics go hand in hand.
	
That was a incorrect statement made by Kyle as an example of what he 
would turn down for a A/C repair and rightly so.

I did not spill anything in any pismo that needed repair. In fact I 
have never spilled anything in a computer.
Once more I did not spill anything in any pismo that needed repair.

I am used to being responsible for items that are very costly and the 
contents irreplaceable. no mistakes allowed.
Not one.


-- Will they cover a laptop that's been dropped out of a moving car? 
Well, you can always try, but my guess is that kyle and his ilk will 
probably frown and ask again how it happened, just to hear it one 
more time.
Correct me if I'm wrong, but these two cases should be covered by a 
regular insurance (from your local insurance company), which costs a 
fraction of price of AppleCare.
Possibly with your homeowners, but with red lining I would not put a 
claim in for a computer repair, you might have a problem with insurance 
renewal. Please no opinions, research it, it's on the web.

In my case the Apple Care $1000.00 repair er estimate cost was way out 
of line, they just said the Mother Board was dead, they never checked. 
I fixed it for $5.00  with a used inverter, it's underneath where the 
start button is  on the pismo and the sleep light. That plastic part 
snaps open and the green inverter unplugs on both ends, new one in and 
hello pismo.
Good running computers for all
Geoff
Who does not spill liquids in computers.


 Marcin Wichary
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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 4:18 AM, [EMAIL PROTECTED] wrote:
Personally, I recall a time in the 90's waiting nearly 4 months for the
repair of my LaserWriter because the logic board was unavailable. I 
ranted
and raved, my local dealer ranted and raved, and in the end it was 
repaired;
no sorry, no here's a discount coupon for your next purchase, no
understanding that without the printer I had to buy another because my
business required it. At least my dealer cushioned the blow.

david
David
If I may:
The point here, even though the place he bought the printer from could 
not get his fixed, he bought another one from whom, the same dealer, 
because the attitude was right and he softened the blow. A smart 
businessman.

Geoff
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Re: Applecare, how long should it take?

2005-01-25 Thread Tim Collier
I've been reading everything in this thread and have to put in my $.02.  Due
to some silly problem after Hurricane Andrew back in 1992 the Florida
legislature passed a law that somehow prohibits us from purchasing
AppleCare.  All we can get is the 3 months of phone support and the 1 year
warrantee.  IF, I could purchase AppleCare, I surely would.  Apple has been
excellent in any contact that I have needed from them.

Tim

On 1/25/05 7:19 AM, [EMAIL PROTECTED] [EMAIL PROTECTED]
wrote:

 On 1/25/05 12:41 AM, Andrew F. [EMAIL PROTECTED] wrote:
 
 Very strong arguments to forgo the expensive AppleCare, and perhaps use the
 money on a used laptop to serve as backup.
 
 Excuse me? Although I've experienced this kind of delay I also know that the
 cast majority of repairs are done quickly.
 
 david
 
 
 



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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
Thought of it but I just dropped 4K and this was my first contact with 
Apple Care since they Lied. 2 nice people and I probably would have got 
the G5. But if 4K can't get me a simple CD that I am willing to pay 
for, I am going to dump 5 to 10, not with these guys. It was 2 
different people and they were both just nasty and unhelpful. I will 
just keep paying to get the stuff I need, keeps the guy happy and sure 
he need the bread.
Geoff

If I was Apple, I would just give this poor guy a new computer, come on 
do business right, it works. No screens, I don't buy it. Just remember 
his plight when your stuck
Geoff


On Jan 25, 2005, at 12:09 AM, mray wrote:
Maybe if you had asked someone on the list nicely and paid shipping, 
you might have had a better experience.
regards,

Mark
On Jan 24, 2005, at 11:33 PM, Kyle Hansen wrote:

I asked Apple Care if they could send a disk with these updates on
there, I would pay for shipping and any reasonable costs. The new
tomato on the phone said it's not Apples fault that you do not have 
the
capability to down load a 100 meg file.
Applecare is a hardware warranty.  Not a hand holding service.
--
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[EMAIL PROTECTED]

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Re: Applecare, how long should it take?

2005-01-25 Thread Jim Katz
Applecare was pretty good to me, all told.  I never had to send my Ti400 in
to apple, but the local tech in Montreal had to replace a board and three
screens (green lines) over the years.  The future is not pretty though, for
me: Apparently the slow cracking at the hinges will eventually cause a
failure that is considered normal wear and tear and not covered.  (Applecare
is finished, but this is a local extension using the same protocols.)


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Re: Applecare, how long should it take?

2005-01-25 Thread Marcin Wichary
Thought of it but I just dropped 4K and this was my first contact with 
Apple Care since they Lied. 2 nice people and I probably would have 
got the G5. But if 4K can't get me a simple CD that I am willing to 
pay for, I am going to dump 5 to 10, not with these guys. It was 2 
different people and they were both just nasty and unhelpful. I will 
just keep paying to get the stuff I need, keeps the guy happy and sure 
he need the bread.
Sorry, but I can't stand it anymore. Geoff, no need to repeat your 
point in 10 emails in a row. We all got it the first time.

And -- this is by no means trying to insinuate anything or comparing 
situations directly -- your But if 4K can't get me a simple CD that I 
am willing to pay for, I am going to dump 5 to 10 attitude reminds me 
of what many people caught shoplifting say, with all sincerity: I've 
been buying in this store constantly for 10 last years, so I figured I 
am entitled to steal something on the side.

They're not, and you're not either. You plunked 4 thousands, you got 
your computer. That's it. While I sympathize if the AppleCare people 
were not friendly, no one ever promised you a simple CD. And it might 
not be as simple as it seems -- imagine how many people probably ask 
for this on daily basis. And frankly, if you spoke to the AppleCare 
people in the same tone as here, I am not at all surprised they weren't 
so eager to help you.

 Marcin Wichary
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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 5:27 AM, Marcin Wichary wrote:
Thought of it but I just dropped 4K and this was my first contact 
with Apple Care since they Lied. 2 nice people and I probably would 
have got the G5. But if 4K can't get me a simple CD that I am willing 
to pay for, I am going to dump 5 to 10, not with these guys. It was 2 
different people and they were both just nasty and unhelpful. I will 
just keep paying to get the stuff I need, keeps the guy happy and 
sure he need the bread.
Sorry, but I can't stand it anymore. Geoff, no need to repeat your 
point in 10 emails in a row. We all got it the first time.

Well you know the nice thing about emails you do not need to open them, 
you do not need to answer and frankly I am sure glad I do not live in 
your house, if you get this moody over Apple Care my gosh. Plus get the 
facts right.

Because I don't go along with apple dance and understand the 
frustration that a man has who just bought a new computer a month ago. 
The screen is out and he can not use it, does not get any sort of C/S 
that makes him at least feel better, frankly tough, don't read.

I know what he feels like. I know many have had good outcomes. I 
realize this is a very pro mac site and will get little support but if 
your willing to put up with junk then that's what you will get. They 
should take of this man. I could order a new iBook and have it Wed. He 
can not get a screen, that's wrong and as much as I support Apple, I 
will push them to the wall to do things right. Otherwise there will be 
no Apple.
And frankly, if you spoke to the AppleCare people in the same tone as 
here, I am not at all surprised they weren't so eager to help you.
I spoke very well to Apple Care People I have responded in kind here. 
You totally misread Kyles post and thought I sent in a computer with 
coffee in it, if your going to complain and get all cranky, get the 
facts right.

Good health to you
Geoff
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Re: Applecare, how long should it take?

2005-01-25 Thread Andrew F.
A backup computer need not cost much at all.  My wife's Lombard PowerBook,
which is capable of running the exact same software as my G4 only cost $250.
My Pismo was $400.

Even cheaper, if you just need to get email and surf the web, almost ANY Mac
or PC from the last 8 or 9 years will do the job, along with plenty of free
or old software to handle productivity.  My daughter has a Kanga, though a
3400c or even a 5300c would run the same software well enough to serve as a
backup computer.  The Kanga cost me all of $150 and with OS8.6 is actually
fast and pleasant to use, while even a lowly 5300 would be acceptable under
OS 8.1.  Any of those low-end PowerBooks is much cheaper than AppleCare on
the new one.

If you use desktops than it is even cheaper, with CRT iMacs and BW G3s in
the low $100 range, and capable of running Panther with modest RAM and hard
drive upgrades, again very cheaply done.

Andrew


On 1/25/05 1:42 AM, Amber [EMAIL PROTECTED] wrote:

 On 1/24/05 10:11 PM, Kyle Hansen [EMAIL PROTECTED] wrote:
 
 One should, however, always have a backup computer.
 
 Kyle Hansen
 
 I do agree with Kyle on this - one should have a backup computer but  I
 understand that for some, that is not always a possibility.
 
 I am planning to buy my former iMac back from the person I sold it to last
 year as they no longer need it.   While it does not compare to my PB by any
 means, it will still be better than nothing when my PB goes in for repairs
 (it has just been scheduled for a repair this week).
 
 Amber
 



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Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Dennis B. Swaney
At 1:42 AM -0800 1/25/05, Amber wrote:
On 1/24/05 10:11 PM, Kyle Hansen [EMAIL PROTECTED] wrote:
 One should, however, always have a backup computer.
 Kyle Hansen
I do agree with Kyle on this - one should have a backup computer but  I
understand that for some, that is not always a possibility.
I have a G4 iMac. My first backup computer is my G3 iMac; to back 
that up, I have my SuperMac C500/G3. If I need a backup to that, I 
have my Mac LC. To back up that there is an Apple IIGS CPU  
keyboard. Finally, there is my Apple IIc.

For my Powerbook backup, I have my Powerbook 145b.
--
Sincerely,
Dennis B. Swaney
Windows is a command-line OS with a GUI shell while Mac System 10 is 
... oh, never mind.

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Re: Backup computer

2005-01-25 Thread Anne Judge
On Jan 25, 2005, at 10:02 AM, Dennis B. Swaney wrote:
I have a G4 iMac. My first backup computer is my G3 iMac; to back that 
up, I have my SuperMac C500/G3. If I need a backup to that, I have my 
Mac LC. To back up that there is an Apple IIGS CPU  keyboard. 
Finally, there is my Apple IIc.
My backup is my husband's iMac.  His backup - well, he can use his work 
PC.

(Just kidding.  I actually have been know to allow him to touch my PB. 
:-)

Anne
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Re: Lombard 9.1 disaster

2005-01-25 Thread Kristina Rost
I was able to boot from the original 9.0 disk and run DiskAid

this is what I got:

Invalid b tree node size 4,0

click click click... the sound my pb makes

then...

Unable to read from disk

all the while...click click click...

HD could not be mounted

DRive set up says the drive could be initialized...

that's drastic!

Where can I find a version of DiskWarrior to download for OS 9 while I wait
for the CD to arrive?

Kristina



on 1/24/05 10:13 PM, Kristina Rost at [EMAIL PROTECTED] wrote:

 Holy Smoke,
 
 My PB can't find its system folder!
 
 I had loaded 9.1 over 9.0 in order to get netscape to get paypal...
 
 It would lock up and someone suggested I put a ~ in front of my Iomega
 Driver, which I did, and rebooted...then I tried to open my old Fractual
 Expressions program and it froze.
 
 never to wake up again!
 
 I have tried with extensions off, with a norton cd i made from my zip disc,
 where I keep my norton for my g3 beige
 
 ... and it won't recognize that either!
 
 It just clicks and goes from OS face/folder to question mark!
 
 phooey that my expressions program won't work with 9.0
 OR my ATM 4.0 deluxe, on either of my G3's
 
 ahhh, here goes all kinds of upgrading, $$$ I really don't have and the old
 programs were working fine!
 
 Kristina
 


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Re: Lombard 9.1 disaster

2005-01-25 Thread Laurent Daudelin
On 25/01/05 11:07, Kristina Rost [EMAIL PROTECTED] wrote:

 I was able to boot from the original 9.0 disk and run DiskAid
 
 this is what I got:
 
 Invalid b tree node size 4,0
 
 click click click... the sound my pb makes
 
 then...
 
 Unable to read from disk
 
 all the while...click click click...
 
 HD could not be mounted
 
 DRive set up says the drive could be initialized...
 
 that's drastic!
 
 Where can I find a version of DiskWarrior to download for OS 9 while I wait
 for the CD to arrive?

Kristina,

I think you disk is hosed, or busted, or defective. Do you need to recover
anything on it?

-Laurent.
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mailto:[EMAIL PROTECTED]Washington, DC, USA
 Usual disclaimers apply ***


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Re: sticky keyboard

2005-01-25 Thread Timothy Domst
Some of this link might be useful, especially the part about how the  
acid in the soda eats the thin strip of metal;

http://www.technology.niagarac.on.ca/people/bgracey/ 
prokeyboardrepair.html

On Jan 24, 2005, at 11:52 PM, Andrew, a Mac Freak wrote:
Yes, that question of mine was stupid. One could guess it's completely
circumstantial.
Andrew
I said to remove the keys based on my own experience. The sticky stuff
was on the keyboard and the underside of the keys. I originally tried
cleaning the kb with q-tips but couldn't get to the bottom of the  
keys.


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Re: sticky keyboard

2005-01-25 Thread John C. Swanson
-Original Message-
From: G-Books [mailto:[EMAIL PROTECTED] On Behalf Of Dylan
Moore
Sent: Monday, January 24, 2005 00:34
To: G-Books
Subject: sticky keyboard

Hey, just to add to what laurent has said--
I would strongly advise AGAINST the use of soap- and just use water.  
why?
If i remember correctly, most of the parts in the ibook were actually  
water-washed after the soldiering phase (and before the addition of  
microchips) because of flux residue.
Soap may be too abrasive, but water will probably not hurt the  
keyboard. If you do any light scrubbing (and I suggest not, just  
repeatedly dipping, soaking,
or a light rub) it may lift the vitals off the board. I'd give it a try

though. Oh, and DEFINITELY wait for it to be entirely dry, laurent was  
quite right in suggesting
2 to 3 days. If you've GOT to have it faster, try a fan. (NO HAIR  
DRYERS!)
---

I apologize for not replying to this sooner but I am have just been
catching up on my email from last week.  I would definitely recommend
isopropyl alcohol over water.  It will do a better job removing the soda
and will dry faster and cleaner than water.  If you do use water I
strongly suggest that you get distilled water as tap water will leave
more of a residue behind.

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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Amber
On 1/25/05 7:02 AM, Dennis B. Swaney [EMAIL PROTECTED] wrote:

 At 1:42 AM -0800 1/25/05, Amber wrote:
 
 I do agree with Kyle on this - one should have a backup computer but  I
 understand that for some, that is not always a possibility.
 
 I have a G4 iMac. My first backup computer is my G3 iMac; to back
 that up, I have my SuperMac C500/G3. If I need a backup to that, I
 have my Mac LC. To back up that there is an Apple IIGS CPU 
 keyboard. Finally, there is my Apple IIc.
 
 For my Powerbook backup, I have my Powerbook 145b.

Great...sounds like you're all set.  I was just saying that not everybody
has money or space for a back up unit.  Take a student living in a dorm room
with 2 or 3 other students.

I'm hoping to get a decent Pismo or something similar myself to have
available should I need it if my Al PB goes in for repairs.  


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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Laurent Daudelin
On 25/01/05 12:25, Amber [EMAIL PROTECTED] wrote:

 On 1/25/05 7:02 AM, Dennis B. Swaney [EMAIL PROTECTED] wrote:
 
 At 1:42 AM -0800 1/25/05, Amber wrote:
 
 I do agree with Kyle on this - one should have a backup computer but  I
 understand that for some, that is not always a possibility.
 
 I have a G4 iMac. My first backup computer is my G3 iMac; to back
 that up, I have my SuperMac C500/G3. If I need a backup to that, I
 have my Mac LC. To back up that there is an Apple IIGS CPU 
 keyboard. Finally, there is my Apple IIc.
 
 For my Powerbook backup, I have my Powerbook 145b.
 
 Great...sounds like you're all set.  I was just saying that not everybody
 has money or space for a back up unit.  Take a student living in a dorm room
 with 2 or 3 other students.
 
 I'm hoping to get a decent Pismo or something similar myself to have
 available should I need it if my Al PB goes in for repairs.
 

I agree. After buying a computer for several thousands dollars, I can't
imagine somebody will turn around and get a backup computer, even if it is
a used one, just in case. I replaced my Pismo with my current 17 and I
still have the Pismo, so I could use it in case I have to have my 17
serviced, but I can understand that someone who spends $3500 for a new
machine might be a little strapped for cash...

-Laurent.
-- 

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mailto:[EMAIL PROTECTED]Washington, DC, USA
 Usual disclaimers apply ***


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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Andrew
There is always room for an old laptop to be stashed
in a corner somewhere, and for a backup, thats all
thats needed.

Pismo is a great choice for a backup machine.

Andrew
--- Amber [EMAIL PROTECTED] wrote:

 On 1/25/05 7:02 AM, Dennis B. Swaney
 [EMAIL PROTECTED] wrote:
 
  At 1:42 AM -0800 1/25/05, Amber wrote:
  
  I do agree with Kyle on this - one should have a
 backup computer but  I
  understand that for some, that is not always a
 possibility.
  
  I have a G4 iMac. My first backup computer is my
 G3 iMac; to back
  that up, I have my SuperMac C500/G3. If I need a
 backup to that, I
  have my Mac LC. To back up that there is an Apple
 IIGS CPU 
  keyboard. Finally, there is my Apple IIc.
  
  For my Powerbook backup, I have my Powerbook 145b.
 
 Great...sounds like you're all set.  I was just
 saying that not everybody
 has money or space for a back up unit.  Take a
 student living in a dorm room
 with 2 or 3 other students.
 
 I'm hoping to get a decent Pismo or something
 similar myself to have
 available should I need it if my Al PB goes in for
 repairs.  
 
 
 -- 
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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Andrew
That person can get a 3400c for under $100, which will
process words, get email and browse the web just fine
until the 17 is repaired.

Andrew


--- Laurent Daudelin [EMAIL PROTECTED]
wrote:

 On 25/01/05 12:25, Amber [EMAIL PROTECTED]
 wrote:
 
  On 1/25/05 7:02 AM, Dennis B. Swaney
 [EMAIL PROTECTED] wrote:
  
  At 1:42 AM -0800 1/25/05, Amber wrote:
  
  I do agree with Kyle on this - one should have a
 backup computer but  I
  understand that for some, that is not always a
 possibility.
  
  I have a G4 iMac. My first backup computer is my
 G3 iMac; to back
  that up, I have my SuperMac C500/G3. If I need a
 backup to that, I
  have my Mac LC. To back up that there is an Apple
 IIGS CPU 
  keyboard. Finally, there is my Apple IIc.
  
  For my Powerbook backup, I have my Powerbook
 145b.
  
  Great...sounds like you're all set.  I was just
 saying that not everybody
  has money or space for a back up unit.  Take a
 student living in a dorm room
  with 2 or 3 other students.
  
  I'm hoping to get a decent Pismo or something
 similar myself to have
  available should I need it if my Al PB goes in for
 repairs.
  
 
 I agree. After buying a computer for several
 thousands dollars, I can't
 imagine somebody will turn around and get a backup
 computer, even if it is
 a used one, just in case. I replaced my Pismo with
 my current 17 and I
 still have the Pismo, so I could use it in case I
 have to have my 17
 serviced, but I can understand that someone who
 spends $3500 for a new
 machine might be a little strapped for cash...
 
 -Laurent.
 -- 


 Laurent Daudelin Developer,
 Multifamily, ESO, Fannie Mae
 mailto:[EMAIL PROTECTED]   
 Washington, DC, USA
  Usual disclaimers apply
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Re: Lombard 9.1 disaster

2005-01-25 Thread Kristina Rost
 ack! pffft! buy  new one?
 
 If you hear clicking noises, I'm afraid you'd be better off buying a new
 one...even though DiskWarrior would be able to fix the problems, they are
 likely to reappear...
 

Ahh! Laurent!


What do I want to buy? and where?

more ack!

Pfft!

Kristina




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Re: Applecare, how long should it take?

2005-01-25 Thread Aaron Willems
I strongly disagree with your statement Geoffrey. I think AppleCare is a
must. I have never had any bad dealings with Apple in regards to having it.
Case in point. My new G5 had a Bad Power Supply. I took it to the Apple
Store. They fixed it, but forgot to calibrate the Machine after replacing
the Power Supply. My G5 started blowing the fans at full speed. The noise
was so bad, it hurt my ears. I called Apple and told them what happened.
They apologized for the error. Then they offered to send a technician to my
apartment to fix my new G5. They understood that the G5 was a heavily
machine, and would have been a burden to take back to the Apple Store. So a
technician came out to my apartment. He fixed my new G5 in 30 min.  None of
this would have happened if I hadn't had AppleCare.

There are always two sides to a coin.

Regards,

Aaron Willems


 Sorry to be bearer of bad news, but Apple Care IS Bad News 17 days for
 a screen, what kind of moronic planning is that
 Tick Tick Tick.
 Call them, ask for a supervisor, don't get yelling and screaming, even
 though you may at times feel the urge and ALWAYS start a conversation
 with can I have your name and ext number, I like to work with good
 people. Otherwise if the conversation turns negative you have the name
 of the person.
 
 One more thing, if you think there is a problem get it fixed before the
 last year of Apple Care and for sure the last 6 months. Less then 6
 months they will blame it on a spilled liquid sometime in the last 6
 months and Apple does not cover that.
 
 Good luck
 Geoff


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Re: Lombard 9.1 disaster

2005-01-25 Thread Kristina Rost

 I think you disk is hosed, or busted, or defective. Do you need to recover
 anything on it?
 
 -Laurent.


ack! I was using it just yesterday?  Doing email, printing Word doc's  and
photos then pffft!

I only have ALL the programs I had clean installed...and my dd had 3 reports
for teenpact on them...she can re type those...so  NO nothing much...


Do I initialize it? Or buy  new one?

Kristina


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Re: Lombard 9.1 disaster

2005-01-25 Thread Laurent Daudelin
On 25/01/05 12:41, Kristina Rost [EMAIL PROTECTED] wrote:

 
 I think you disk is hosed, or busted, or defective. Do you need to recover
 anything on it?
 
 -Laurent.
 
 
 ack! I was using it just yesterday?  Doing email, printing Word doc's  and
 photos then pffft!
 
 I only have ALL the programs I had clean installed...and my dd had 3 reports
 for teenpact on them...she can re type those...so  NO nothing much...
 
 
 Do I initialize it? Or buy  new one?
 
 Kristina
 

If you hear clicking noises, I'm afraid you'd be better off buying a new
one. You can still check to see if you can fix it with DiskWarrior but I'm
afraid that, even though DiskWarrior would be able to fix the problems, they
are likely to reappear...

-Laurent.
-- 

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mailto:[EMAIL PROTECTED]Washington, DC, USA
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Re: Lombard 9.1 disaster

2005-01-25 Thread Laurent Daudelin
On 25/01/05 12:54, Kristina Rost [EMAIL PROTECTED] wrote:

 ack! pffft! buy  new one?
 
 If you hear clicking noises, I'm afraid you'd be better off buying a new
 one...even though DiskWarrior would be able to fix the problems, they are
 likely to reappear...
 
 
 Ahh! Laurent!
 
 
 What do I want to buy? and where?
 
 more ack!
 
 Pfft!
 
 Kristina
 
 
 

How large is your current hard disk? You can get a Hitachi/Travelstar 20GB
for $69.95 at 
http://eshop.macsales.com/Catalog_Item.cfm?ID=6705Item=HIT13G1401 or a
40GB for $84.95 here
http://eshop.macsales.com/Catalog_Item.cfm?ID=6163Item=HIT13G1132

-Laurent.


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Re: Applecare, how long should it take?

2005-01-25 Thread Dyna
	For what it costs and how much Apple hypes the quality of 
their products AppleCare should be damn near instant. Of course, for 
those like me that paid $2200 for a Pismo 4 years ago that now works 
when it feels like it AppleCare is no longer available. Now of course 
Apple's reccommended solution to this problem is for me to give them 
another couple grand for a new AlBook and 3 more years of 
Applecare Fat chance!- I can buy a stack of Pismo's for that 
kinda money, compute for years on them, and never drop a dime at the 
Apple Store again. No wonder Apple's share of the computer market 
continues to drop.

	But isn't the new Mac Mini supposed to draw in the 
switchers to replace the old Apple fanatics that have been driven 
off? Today at the local MicroCenter store the Mini Mac was being 
ignored while the aisles of the Build Your Own System section were 
busy. With 20% off on BYOS stuff the Shuttle et al cubes look 
tempting. And one can pretty much see that the PC vendors will match 
the Mac Mini on price with an LCD display, keyboard, mouse, etc. 
thrown in to boot..

	And given Apples recent quality problems, one can easily see 
busted Mac Mini's backlogged months for repairs, while the 
switchers switch right back never to buy Apple again!

Dyna
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Re: Applecare, how long should it take?

2005-01-25 Thread Aaron Willems
You know something, I might get some slack from the List Nanny, but I have
to say it. What are you doing on this list? You sound like a PC user, who's
feels obligated to join a Mac group, to start up something. I believe they
have a name for that. It's called a troll.

Aaron

 For what it costs and how much Apple hypes the quality of
 their products AppleCare should be damn near instant. Of course, for
 those like me that paid $2200 for a Pismo 4 years ago that now works
 when it feels like it AppleCare is no longer available. Now of course
 Apple's reccommended solution to this problem is for me to give them
 another couple grand for a new AlBook and 3 more years of
 Applecare Fat chance!- I can buy a stack of Pismo's for that
 kinda money, compute for years on them, and never drop a dime at the
 Apple Store again. No wonder Apple's share of the computer market
 continues to drop.
 
 But isn't the new Mac Mini supposed to draw in the
 switchers to replace the old Apple fanatics that have been driven
 off? Today at the local MicroCenter store the Mini Mac was being
 ignored while the aisles of the Build Your Own System section were
 busy. With 20% off on BYOS stuff the Shuttle et al cubes look
 tempting. And one can pretty much see that the PC vendors will match
 the Mac Mini on price with an LCD display, keyboard, mouse, etc.
 thrown in to boot..
 
 And given Apples recent quality problems, one can easily see
 busted Mac Mini's backlogged months for repairs, while the
 switchers switch right back never to buy Apple again!
 
 Dyna


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Hey, users can help too.

2005-01-25 Thread Dylan Moore

Any time a computer company has to put a warning on their website
stating that users should not eat their product, such as the ipod
shuffle, you know that they've started to market their products to a
population that is a little less than technically inclined.
Am I the only one who think it's a joke...?
I was laughing as hard as I can, but I think he is serious
Of course I was kidding.
But if 4K can't get me a simple CD that I am willing to pay
for, I am going to dump 5 to 10, not with these guys.
You know, I'm sure that there are people on the list that wouldn't be 
against doing the 200mb download and mailing you a cd. I imagine the 
postage wouldn't be (much?) more than a dollar, and lord knows it 
wouldn't put us out much. anyway, let me know.

-dyl
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Re: Applecare, how long should it take?

2005-01-25 Thread Robert Greenstreet
Can we turn the page now? While not all my AppleCare experiences have been
rosy, they are consistently ranked among the best personal computer
companies in terms of both reliability and support. Individual experiences
may vary, of course. Lately I have found their support much improved from 5
years ago. BTW, I much prefer system upgrade downloads, but then I have
access to a T1 line


On 1/25/05 12:23 PM, G-Books G-Books@mail.maclaunch.com wrote:

 Re: Applecare, how long should it take?

-- 
Robert Greenstreet
Communication Department
bgrnstATmailclerkDOTecokDOTedu
580.3105485



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backing up PB to external HD

2005-01-25 Thread Claire Hart
I have a 120 GB external HD.  When I bought it, I divided it into 6 
equal partitions.  I backed up my OS 9 iMac on one partition, and used 
a second partition as a working backup for files (still OS 9).  A third 
partition backed up Jaguar stuff, but that was quickly replaced with 
Panther, so a fourth partition is dedicated to the Panther stuff on my 
iMac.  Now I want to backup my PB (way overdue!!)

System Profile says that of my 74 GB capacity, I have 47 GB available.  
I don't quite understand why it says I have a 74 GB capacity when I 
bought an 80 GB computer, but that's beside the point.  I'm going to 
subtract 47 from 80, which tells me that I've used 33 GB on this PB.  
Since my external HD is divided into 20 GB partitions, it appears 
impossible for me to back up the whole PB, which is what I really want 
to do.

I thought I was completely backing up my iMac when I did my first 
backup.  After reinitializing the iMac, I found that applications were 
not necessarily backed up, just documents and such.  You guys 
recommended Carbon Copy Cloner.  Well, I have it now and am ready to 
go.

I almost want to rent an external HD to back up mine, then 
repartition my HD to leave the largest sector for Panther.  Hmmm, Tiger 
is just around the corner...I'll need another partition for that!  Am I 
correct to assume that I can't reattach two partitions for this 
backup?

An incidental second question:  FireWire HDs daisy chain, don't they?  
If so, can you daisy chain an FW400 and an FW800?

Thanks,
Claire
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Re: backing up PB to external HD

2005-01-25 Thread Laurent Daudelin
On 25/01/05 15:27, Claire Hart [EMAIL PROTECTED] wrote:

 I have a 120 GB external HD.  When I bought it, I divided it into 6
 equal partitions.  I backed up my OS 9 iMac on one partition, and used
 a second partition as a working backup for files (still OS 9).  A third
 partition backed up Jaguar stuff, but that was quickly replaced with
 Panther, so a fourth partition is dedicated to the Panther stuff on my
 iMac.  Now I want to backup my PB (way overdue!!)
 
 System Profile says that of my 74 GB capacity, I have 47 GB available.
 I don't quite understand why it says I have a 74 GB capacity when I
 bought an 80 GB computer, but that's beside the point.  I'm going to
 subtract 47 from 80, which tells me that I've used 33 GB on this PB.
 Since my external HD is divided into 20 GB partitions, it appears
 impossible for me to back up the whole PB, which is what I really want
 to do.
 
 I thought I was completely backing up my iMac when I did my first
 backup.  After reinitializing the iMac, I found that applications were
 not necessarily backed up, just documents and such.  You guys
 recommended Carbon Copy Cloner.  Well, I have it now and am ready to
 go.
 
 I almost want to rent an external HD to back up mine, then
 repartition my HD to leave the largest sector for Panther.  Hmmm, Tiger
 is just around the corner...I'll need another partition for that!  Am I
 correct to assume that I can't reattach two partitions for this
 backup?
 
 An incidental second question:  FireWire HDs daisy chain, don't they?
 If so, can you daisy chain an FW400 and an FW800?
 
 Thanks,
 Claire
 

That's pretty much it. There are 2 (I think) applications that will resize
partitions *WITHOUT* formatting the drive. So, you might want to look into
this if time is important for you...

-Laurent.
-- 

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mailto:[EMAIL PROTECTED]Washington, DC, USA
 Usual disclaimers apply ***


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Re: sticky keyboard

2005-01-25 Thread Andrew, a Mac Freak
Thanks everyone for the advice, I would be washing my keyboard now, but
I'm going to wait as I'm moving in a couple of days.  I'll post again
when I've finished :D

Andrew

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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
Aaron
Some how I am accused of saying and doing so many things;
I am not saying do not buy Apple Care, I bought it, everyone probably 
should. I did not buy it for the iPods. However of all the Mac Dealings 
this has been my worst department. What about the people finally 
getting the logic board from May 2001 till October 2003 builds, they 
complained and experienced the worst of Apple, their finally getting 
relief in 2005. 4 years, how happy were those folks.

It just seems Apple could do better here. They always take it to the 
absolute edge of lawsuit or to lawsuit before something is done. I know 
there are thousands of glowing little reports. And woe to thee who dare 
trample the Apple here, in the midst of My Apple Do or Die.

You hold the company to a high standard and don't push away those who 
say this is wrong. The core users, the evangelists should be pushing 
the hardest for top quality and fair repairs, not just blowing it off 
as impossible. I have switched 10 maybe 14 people and a medium size 
business. I am not bashing, I just understand what the guy is going 
through. If everyone on this list stopped bitching and sent Apple a 
letter or e-mail, the guy would probably have his book. However it 
seems to be more fun to just say Apple right or wrong then to help fix 
a problem for a guy who bought a Apple product.

If the guy has a bad screen, he has had it a month, either fix it or 
give him a new book, that's just good business, granted a happy 
customer usually tells 2 people, a unhappy one tells 10.

I have not dealt with with Apple Care except on the old 5300 plastics 
and power attachment and the system 8 deal those were fine and then the 
Pismos. I have more lap tops then I know what to do with. I am a fair 
person. I took time out of my day to call back the next day and 
complement the manager of sales, not the assistant, the real manager, 
everyone was trying to side step me as I wanted the manager, knew his 
name and they were afraid why.

 He was responsible for getting a group of workers whipped into shape 
to meet the xmas rush and this worker was real good, limited knowledge 
but a excellent attitude. The manager talked my ear off saying it's 
important to get feedback, Apple is revamped Apple Care, we talked 
about how good it looks for Apple right now and the whole company is 
feeling the rush of energy. I agree.

I just call it as I see it, the guy asked how long do I wait. If it's 
me, give me a computer or refund my money. A month is just to short of 
time for a computer to flake out and make a man wait 18 days. Plus not 
be honest and make him feel like their playing games with him. That's a 
big part of this, he feels lied too, nobody likes that. It's bad 
business. I understand people disagree but the big picture is Apple 
denies when they know there are problems. It's because they had to get 
cheaper, if there going to get cheaper, then be ready for the fall out 
and unhappy people.

I am glad your new G5 got it's power supply replaced, however where was 
the checklist to make sure your fans were not going to blow you out of 
the room. That error cost Apple more money then if the repairmen did it 
right the first time.
So you were satisfied and that is number one in importance
Incompetence costs money too. If were going to say this is the best 
computer, then it should be.
Good health and long happy days
Geoff



On Jan 25, 2005, at 10:07 AM, Aaron Willems wrote:
I strongly disagree with your statement Geoffrey. I think AppleCare is 
a
must. I have never had any bad dealings with Apple in regards to 
having it.
Case in point. My new G5 had a Bad Power Supply. I took it to the Apple
Store. They fixed it, but forgot to calibrate the Machine after 
replacing
the Power Supply. My G5 started blowing the fans at full speed. The 
noise
was so bad, it hurt my ears. I called Apple and told them what 
happened.
They apologized for the error. Then they offered to send a technician 
to my
apartment to fix my new G5. They understood that the G5 was a heavily
machine, and would have been a burden to take back to the Apple Store. 
So a
technician came out to my apartment. He fixed my new G5 in 30 min.  
None of
this would have happened if I hadn't had AppleCare.

There are always two sides to a coin.
Regards,
Aaron Willems

Sorry to be bearer of bad news, but Apple Care IS Bad News 17 days for
a screen, what kind of moronic planning is that
Tick Tick Tick.
Call them, ask for a supervisor, don't get yelling and screaming, even
though you may at times feel the urge and ALWAYS start a conversation
with can I have your name and ext number, I like to work with good
people. Otherwise if the conversation turns negative you have the name
of the person.
One more thing, if you think there is a problem get it fixed before 
the
last year of Apple Care and for sure the last 6 months. Less then 6
months they will blame it on a spilled liquid sometime in the last 6
months and Apple does not cover 

Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
She is not a troll, she has had problems with her pismo in the past and 
has posted here, see geez, say one thing anti Apple and get mugged and 
slugged
This group is intolerable of talking about Apple problems and solutions 
to keep the computer we all use from fading away. Which it could do at 
anytime and not too many people would be upset.
Geoff

On Jan 25, 2005, at 11:58 AM, Aaron Willems wrote:
You know something, I might get some slack from the List Nanny, but I 
have
to say it. What are you doing on this list? You sound like a PC user, 
who's
feels obligated to join a Mac group, to start up something. I believe 
they
have a name for that. It's called a troll.

Aaron
For what it costs and how much Apple hypes the quality of
their products AppleCare should be damn near instant. Of course, for
those like me that paid $2200 for a Pismo 4 years ago that now works
when it feels like it AppleCare is no longer available. Now of course
Apple's reccommended solution to this problem is for me to give them
another couple grand for a new AlBook and 3 more years of
Applecare Fat chance!- I can buy a stack of Pismo's for that
kinda money, compute for years on them, and never drop a dime at the
Apple Store again. No wonder Apple's share of the computer market
continues to drop.
But isn't the new Mac Mini supposed to draw in the
switchers to replace the old Apple fanatics that have been driven
off? Today at the local MicroCenter store the Mini Mac was being
ignored while the aisles of the Build Your Own System section were
busy. With 20% off on BYOS stuff the Shuttle et al cubes look
tempting. And one can pretty much see that the PC vendors will match
the Mac Mini on price with an LCD display, keyboard, mouse, etc.
thrown in to boot..
And given Apples recent quality problems, one can easily see
busted Mac Mini's backlogged months for repairs, while the
switchers switch right back never to buy Apple again!
Dyna

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Re: Applecare, how long should it take?

2005-01-25 Thread Brian Rule
You're right, that's not what I wanted to hear, but then I wanted
straight answers, not happy fluff.  I don't know what the local lemon
laws are, but I've heard of them.
This is definately not my first mac by any means, I've been a long and
devoted mac fan since I was a little kid.  However, the last time
someone in my family sent in a computer to applecare was my families
old IIsi, which failed for the same reasons as my iBook originally
did, and when it came back we were amazed at the difference (the
computer still runs perfectly to this day, though it sees no use
lately)  I've had (as mine or as a family computer growing up) a IIc,
IIsi, 7100/66, 5300cs, 1400/166c and the most recent (besides the
iBook) is an iMac DV SE, which is still a strong workhorse.  They've
all been outstanding machines, and this is the first real problem I've
had with applecare, but at least they are taking care of it (unlike
Compaq did with my presario).
As I said before, there are alot of good things happening here with
this situation, my only problem is that I'm being forced to deal with
someone elses poor production and inventory planning.
I also realize we live in a time where inventory is kept at or below
minimum to reduce coporate costs, but that line of thinking also leads
to problems like these.  I do need the computer- all my appointments,
addresses, music etc are on there, and it handles 90% of my schoolwork
(including notes from lectures and audio recordings from lectures).  I
still have the old 1400, but it won't do the job that this iBook did,
and I want it back.
Brian


On Tue, 25 Jan 2005 07:18:19 -0500, [EMAIL PROTECTED]
[EMAIL PROTECTED] wrote:
 On 1/24/05 10:13 PM, Brian Rule [EMAIL PROTECTED] wrote:
 
  So, once again, I'd like to know, how long should I continue to wait
  like this for a product I paid for months ago?  Is there truly nothing
  I can say or do about this as the service rep told me this morning?
  
 You aren't going to like the answer to this: Unless your state has a lemon
 law that specifically includes time out of service as well as other
 descriptions of a lemon there is little you can do but complain to Apple
 whenever your blood pressure needs pumping up.
 
 Personally, I recall a time in the 90's waiting nearly 4 months for the
 repair of my LaserWriter because the logic board was unavailable. I ranted
 and raved, my local dealer ranted and raved, and in the end it was repaired;
 no sorry, no here's a discount coupon for your next purchase, no
 understanding that without the printer I had to buy another because my
 business required it. At least my dealer cushioned the blow.
 
 david
 
 
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Re: Applecare, how long should it take?

2005-01-25 Thread Bruce Johnson
On Jan 25, 2005, at 2:43 PM, Geoffrey Loeffler wrote:
She is not a troll, she has had problems with her pismo in the past 
and has posted here, see geez, say one thing anti Apple and get mugged 
and slugged
This group is intolerable of talking about Apple problems and 
solutions to keep the computer we all use from fading away. Which it 
could do at anytime and not too many people would be upset.
This group is hardly 'intolerable of talking about Apple problems'.
What gets people's back up is someone like you claiming (for EVERYONE) 
that Apple is terrible, backing it up with such a whiny luser 
complaint (that they didn't instantly give you a CD when you demanded 
it) and then saying such stupid things as the only reason Apple scores 
highly in customer satisfaction surveys is because 'we all jam the 
boards to vote them high.'

Seriously.
The companies that do such ratings, such as Consumer Reports and JD 
Powers do NOT rely on some random uncontrolled web poll.

That Apple's customer service is ranked as highly as it is is because 
it IS that good.

Don't thinks so? Go spend your money on a Dell, HP or Gateway. Then see 
what kind of customer service you get.

Trust me, you'll long for the days of Apple's horrible support.
(Except for Gateways corporate service...Apple could learn a thing or 
two from it.)

All this said, the original complaint (that a 14 iBook is taking 
inordinately long to repair) is anomalous, and I'd escalate it, if I 
were the person involved.

Component supplies DO get severely constrained at times, and ther emay 
be nothing that the apple techs can do about it, but I'd complain on up 
the supervisor chain...

--
Bruce Johnson
University of Arizona
College of Ph acy
Information Technology Group
Institutions do not have opinions, merely customs
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Cloning OS 9

2005-01-25 Thread Don
Greetings list members,

I am preparing to upgrade my TiBook 400 from 9.1 to X. I want to make a
bootable b/u on my external FW drive. Dragging/dropping doesn't make it so.
I found that carbon copy cloner is for X only. Any solutions, bootable
backups from 9.1?

TIA,

Don


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Re: Pismo in Profound Vegatative State

2005-01-25 Thread Geoffrey Loeffler
Dyna
	 I would try putting panther on it. 10.2.4 or 6 updates somewhere in 
there just toasted my pismos and a lot of other peoples on Pismos they 
just went waco, just like yours sounded.
I started to dig into unix and said this is a waste of time, I buy a 
computer to work, not work on it. I went back to 9.

Panther came out and has run well.
 Very well. I see copies getting down there in price pretty cheap, so 
if it did not work, you would not be out too much $$ After the warranty 
went out I put a gig of ram in all the pismos and it also made a big 
difference. I also just installed system 10 on the book, put nine on 
one of the little firewire drive boxes OWC sells, so if I need 9 it's 
there and usable. I have not used it, just checked it out every so 
often.
hope it helps some. Does it run in 9?
Geoff

 at 11:14 AM, Dyna wrote:
	My 2000 Pismo running OS10.2 has become near impossible to boot. 
Early symptoms were freezes in Mail and occasionally Safari. As the 
disease progressed the Pismo required repeated attempts to get it to 
fully boot and frequent crashes with a lot of UNIX error messages on 
the screen. Now it will only boot as far as the screen coming on with 
the Apple logo and occasionally the little thingy starts spinning. I 
haven't been able to get it to boot any farther the last few days.

	I've tried the easy fixes- reinstall OS, reset by button on back, 
checked PRAM battery and it shows the proper 6 volts. Any suggestions 
for diagnosis and treatment?

thanks in advance,

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Re: Cloning OS 9

2005-01-25 Thread John McGibney
 Greetings list members,
 
 I am preparing to upgrade my TiBook 400 from 9.1 to X. I want to make a
 bootable b/u on my external FW drive. Dragging/dropping doesn't make it so.
 I found that carbon copy cloner is for X only. Any solutions, bootable
 backups from 9.1?
 
 TIA,
 
 Don
 

Drag and drop.
Then open the new system folder and remove the finder.
Close the window and drop the finder back into the folder.
System folder is now blessed and bootable.

John

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unresponsive i

2005-01-25 Thread w miller
I probably don't want to hear the answer to this one: Lombard
400/384/60G HD, OS 9.2.2 on main partition.
Recently, the letter i often doesn't respond. I don't think I'm losing
strength. It's definitely the i.
Any ideas? The computer hasn't fallen or had anything spilled in it.

Willi


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Re: Lombard 9.1 disaster

2005-01-25 Thread Kristina Rost
Thanks Laurent!

I think that HD was only 6GB...something wee...so either of these is better
than I had...this could be a good thing...

do I know how to swap out the HD?

tho I did go ahead and initialize and it took 9.0 just fine...dare I
continue to upgrade thru 9.1 to 9.2.2? and reload?

was it a fluke? with the Fractual Expressions?

and where can I find the versions of my old programs and whether or not they
will run on 9.2.2? Like I really liked my ATM 4.0 Deluxe wants an upgrade
with 9.1...i think that's why I always stayed at 8.6 so I didn't have to
upgrade and upgrade...the old programs worked well for me, I use a pencil
too.  Tho now with the camera/printer/ebay...glory! I will never make any
money if I have to pay off all the tech!


Kristina
-thinking takes time




 How large is your current hard disk? You can get a Hitachi/Travelstar 20GB
 for $69.95 at 
 http://eshop.macsales.com/Catalog_Item.cfm?ID=6705Item=HIT13G1401 or a
 40GB for $84.95 here
 http://eshop.macsales.com/Catalog_Item.cfm?ID=6163Item=HIT13G1132
 
 -Laurent.
 


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Re: Lombard 9.1 disaster

2005-01-25 Thread Mary Russell
I have 9.2.1 and 10.3.7 on our lombard/333, so you shouldn't have a 
problem at all.

Mary
[EMAIL PROTECTED] wrote:
Thanks Laurent!

tho I did go ahead and initialize and it took 9.0 just fine...dare I
continue to upgrade thru 9.1 to 9.2.2? and reload?
Kristina
-thinking takes time

 


 

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Re: Applecare, how long should it take?

2005-01-25 Thread Kyle Hansen
On 1/25/05 1:44 AM, Geoffrey Loeffler [EMAIL PROTECTED] Spew into the
Cybertrough:

 Wow Kyle Better go back and read the TOS of Apple Care they provide
 support over the phone for Apple Products. Now if they do not want to
 send a disk fine. It just cost them a G5
 Apple also builds the OS, in case you don't understand, so help with
 that would be covered under AC. Do they have to send the disk,no.
 Should they try to help yes. Remeber the i's software who build that

How are they going to get you a software update over the phone???  Push it
into the receiver?

 Apple is a hardware company your own venom is clogging your brain, OS X
 iLife, Keynote, iWorks, Apple Works get the idea
 iMovie, the list goes on.

I NEVER SAID THAT.  I said that Applecare is a hardware warranty.

Go buy a PC...really.  You are making us look bad.

Kyle Hansen
-- 
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Re: Applecare, how long should it take?

2005-01-25 Thread Kyle Hansen
On 1/25/05 2:38 AM, Dylan Moore [EMAIL PROTECTED] Spew into the
Cybertrough:
 
 -- Will they cover a laptop that's been dropped out of a moving car?
 Well, you can always try, but my guess is that kyle and his ilk will
 probably frown and ask again how it happened, just to hear it one more
 time.

I look for *any* loophole to cover something.  Not for a way *out* of
covering something.  Geoffrey is obviously having some problems.  I bet he
has the same problems with many companies.  That's what happens when someone
has unreasonable expectations.


Kyle Hansen
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Re: Cloning OS 9

2005-01-25 Thread Don
Thanks, John, for the tip. That did it! Now I can comfortably proceed with the
upgrade to X. I'm a low-end user so haven't felt compelled to move up... till my
ISP finally made DSL available in my area. iTune store, here I come!

Thanks again,

Don

John McGibney wrote:

  Greetings list members,
 
  I am preparing to upgrade my TiBook 400 from 9.1 to X. I want to make a
  bootable b/u on my external FW drive. Dragging/dropping doesn't make it so.
  I found that carbon copy cloner is for X only. Any solutions, bootable
  backups from 9.1?
 
  TIA,
 
  Don
 

 Drag and drop.
 Then open the new system folder and remove the finder.
 Close the window and drop the finder back into the folder.
 System folder is now blessed and bootable.

 John

 --

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 are extreme, but that they are intolerant. - Robert F. Kennedy, 1964



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Re: unresponsive i

2005-01-25 Thread Geoffrey Loeffler
Replace the keyboard, I had a H go south, there was a post a waays back 
that gave good info on cleaning. Not sure if it's like the Pismo, but 
if so, is very to replace the whole keyboard and there cheap on ebay or 
low end swap $30.00 or so
Good luck
Geoff

On Jan 25, 2005, at 2:39 PM, w miller wrote:
I probably don't want to hear the answer to this one: Lombard
400/384/60G HD, OS 9.2.2 on main partition.
Recently, the letter i often doesn't respond. I don't think I'm 
losing
strength. It's definitely the i.
Any ideas? The computer hasn't fallen or had anything spilled in 
it.

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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 2:09 PM, Bruce Johnson wrote:
What gets people's back up is someone like you claiming (for EVERYONE) 
that Apple is terrible, backing it up with such a whiny luser 
complaint (that they didn't instantly give you a CD when you demanded 
it) and then saying such stupid things as the only reason Apple scores 
highly in customer satisfaction surveys is because 'we all jam the 
boards to vote them high.'
It's really easy to take a line you don't like and tear it apart
The CD was my complaint and they were both rude so screw em, that's my 
choice. I wrote it one time. I did not demand it, I asked for it, 
offered to pay for it and shipping costs too, they said no. Whoo. 
psycho

In case you did not read, the guy needs it for college-higher 
education, you seem to think it's necessary to post at the end of 
anything you write BMOC so you should understand why he is upset. He 
has all his work on it. He needs it. This is just unbelievable.

The consumer report online version allowed you to vote as many times as 
possible under one subscription, because there could be other family 
members who used this item or had their own. Your telling me this 
ballot box was not even slightly stuffed by Apple users? Ok your BMOC. 
I know I usually jump to Apples defense when I see a troll or a bad 
report.

Take your tale and tell EVERYONE with the iBook 2001 to 2003 addition 
that Apple is great, people who are finally getting the logic boards 
from May of 2001 till October 2003 builds finally have computers, they 
complained too much and experienced the best of Apple because their 
finally getting relief in 2005

4 years, how happy were those folks Bruce, think they will buy again, 
what do, think about the high drop out rate, people who just gave up. 
What would you do with a brand new 2001 iBook that did not work and 
Apple denied problems and it had all your work on it. Explain that 
truthfully, as you seem to speak for the people


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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Kyle Hansen
On 1/25/05 9:25 AM, Amber [EMAIL PROTECTED] Spew into the Cybertrough:

 On 1/25/05 7:02 AM, Dennis B. Swaney [EMAIL PROTECTED] wrote:
 
 At 1:42 AM -0800 1/25/05, Amber wrote:
 
 I do agree with Kyle on this - one should have a backup computer but  I
 understand that for some, that is not always a possibility.
 
 I have a G4 iMac. My first backup computer is my G3 iMac; to back
 that up, I have my SuperMac C500/G3. If I need a backup to that, I
 have my Mac LC. To back up that there is an Apple IIGS CPU 
 keyboard. Finally, there is my Apple IIc.
 
 For my Powerbook backup, I have my Powerbook 145b.
 
 Great...sounds like you're all set.  I was just saying that not everybody
 has money or space for a back up unit.  Take a student living in a dorm room
 with 2 or 3 other students.
 
 I'm hoping to get a decent Pismo or something similar myself to have
 available should I need it if my Al PB goes in for repairs.

FWIW I bought Applecare on my 17 and I am an Apple Certified Portable Tech.
The parts are prohibitively expensive and Applecare is well worth it if even
1 part goes in those 3 years.

Kyle Hansen
-- 
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Re: unresponsive i

2005-01-25 Thread darm0k
At 05:39 PM -0500 01/25/2005, w miller wrote:
Lombard 400/384/60G HD, OS 9.2.2 on main partition.
letter i often doesn't respond.
Before trying to replace the keyboard, take the time to try to clean 
the key.  Just carefully pop the keycap off, clean under and around 
it, then re-apply.

- Dan.
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Re: Applecare, how long should it take?

2005-01-25 Thread Amber
On 1/25/05 3:21 PM, Geoffrey Loeffler [EMAIL PROTECTED] wrote:
 
 The CD was my complaint and they were both rude so screw em, that's my
 choice. I wrote it one time. I did not demand it, I asked for it,
 offered to pay for it and shipping costs too, they said no. Whoo.
 psycho
 
Where does it is say in the Apple Care protection policy that they are
required to send out CD's to people who can't be bothered to find a way to
download it themselves ?

If they started shipping out hundreds of CD's to people that request them,
where is that going to leave the service for the rest of us who have
legitimate hardware issues which ARE covered by AppleCare ??

Amber


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Re: Applecare, how long should it take?

2005-01-25 Thread Scott

ALL PowerBooks are sent to Texas, They send you a box and off it goes
unless it's a consumer installable item. That's what Apple told me,
even if it goes to a dealer, all PowerBooks go to Texas.
That is not true, all repairs I've had under Apple Care have been done 
at a shop locally. I have never sent my Apple products anywhere. I have 
always carried them into a shop myself and the work was done their at 
the shop. I suggest maybe you ask to take your item to your local Apple 
Care service center.

Applecare is a hardware warranty.  Not a hand holding service.
You need to register to reap the benefits of Applecare.
That is not entirely accurate. Apple Care is a hardware warranty and 
MORE. I know people who get Apple Care mainly for the phone support and 
other extras, (I guess this can be considered hand holding.) the 
extended hardware warranty being a bonus. I will agree that Apple Care 
ought not be a hand holding service. That is what the many and 
various Apple and Macintosh User Groups are for. These User Groups are 
very helpful and are located all over the USA, the world, and the 
internet.

I have read much Apple Care bashing lately and this is completely 
contrary to and the opposite of my experience with Apple Care. I have 
always received red carpet treatment from Apple reps and techs. Heck, 
Apple Care reps even called me after the service to follow up. Now that 
is a company that cares about it's products, service, and customers. 
Maybe they are getting too busy. Yet, I suspect it is a new breed of 
Mac users (switchers) who have unrealistic expectations and don't know 
how to behave properly (i.e. play nice with others). I imagine that 
once an Apple Care rep has dealt with 3, 4, 5, or more of these people 
demanding this and that and that their wishes be met, well, that rep's 
day is ruined and probably has a sour attitude. I can sympathize with 
that. Then you get on the phone, wrongly thinking, If I tear into this 
person, they'll be so scared and upset, they'll just give me what I 
want. Yet, you are the umpteenth person like that they've dealt with 
that day and don't want to take it anymore, so they get defensive 
(natural human response) and tell you were to take it or shove it, as 
the case may be. Anger is upsetting and makes people want to get away 
from you. Nice and pleasant makes people want to help you. For example, 
Hi, how are you today? How has your day been? One of those days, huh? 
Yeah, I know what you mean, I've been there, and I feel for you. Well, 
here is why I am calling today. I need you help. This is my situation. 
This is what I want. Is there anyway you can help me and we can make 
this happen?,  usually gets me better results than, Yo, ya f*^*king 
bi*^ch, get me my sh*t! Now I am exaggerating to emphasis the concept 
and to make a point. The point is the concept of friendliness and 
understanding to get the results you want. One must also understand 
that often these reps are paper pushers and all they can do is tell 
you the status of your work order, they have no control or power to 
change the time/space continuum in order to facilitate an instantaneous 
repair of your product and have it miraculously appear in front of you 
while you are talking to them of the phone. Only you can change the 
world, by changing yourself first.

Also, here is another example of the superb service I have received 
from Apple. A friend's iPod was behaving strangely, so she asked me to 
take a look at it. I could not solve the issue, so, during my lunch 
hour, I took my friends' iPod to an Apple Store to have an Apple 
Genius take a look. I did not expect them to find anything because I 
consider myself more technically proficient than those working at Apple 
Stores, however I did not go in there with that attitude or with a chip 
on my shoulder, nor did I expect every employee in the place to stop 
what they were doing and pay attention to me and my problem. I have 
seen those attitudes many times. I explained the problem politely to 
the Apple store employee and he took a look at the iPod for a couple 
minutes. I guess he determined the problem was not repairable because 
he went and got another new iPod, handed it to me, thanked me for 
coming in, and wished me a nice day. That was that, short, simple and 
sweet. No Apple Care, no receipt, and it wasn't even my iPod.

I suspect for every one person bashing Apple Care on these forums, 
there must be thousands who are receiving the excellent and superior 
service Apple has a well earned reputation for. I suspect much of that 
hate is those persons own attitude of dissatisfaction and impatience 
with themselves, having not met their own unrealistic expectations of 
themselves and taking that hate out upon others. This forum being an 
opportunity to manifest their insecurities and paranoia.

Dylan Moore wrote a very good response and hit the nail on the head 
about these people's attitude with these comments...
my suggestion 

Re: Applecare, how long should it take?

2005-01-25 Thread Scott
* Regarding Apple Care and users' attitudes *
Hello and Happy New Year!
 I have just come across this list and this is a very informative and 
enjoyable group especially for Macintosh users and enthusiasts. I just 
read various comments from people about Apple Care, how long service 
should take, the quality of service, and whether to purchase the 
insurance or not. I would like to address all those concerns by 
responding about my experiences with Apple Care in this letter.

 First of all I am an avid Mac user and enthusiast. I am in no way 
associated with Apple or Apple Care except as an end-user (customer) 
and consumer of Apple products. I have been using Apple products since 
the early 1980s with the Apple II series. I have also used nearly every 
computing platform and OS from mainframe to micro of the past 25 years, 
way too many to even begin to list. I have been using the Mac since the 
first Macintosh model (128k). The Mac has been my personal computing 
platform of choice ever since. That first Mac cost over $2,000 when it 
was introduced, just to put things in perspective. (Remember the Mac 
IIfx had a $10,000 price tag! Thanks Jean-Louis (Greedy) Gassée.)

 I have owned many of the various models of Mac produced over the years 
and still have several. I have had excellent experiences with Apple, 
Apple Care, and my Macs with very few break downs: THREE total on three 
different machines over the past TWENTY years! Some of my Macs have 
taken severe abuse and never even hiccuped. The Macintosh System OS 
rarely ever freezes and has NEVER crashed! In all that time and of all 
the Macs, I have chosen to purchase Apple Care only twice. Strangely, 
or serendipitously, those were two of the three machines that had 
problems. I choose not to purchase additional warranty because I feel 
confident about Apple's products and my ability to fix anything that 
does break down. Getting replacement parts has always been easy and 
inexpensive, and installing parts is very easy on a Mac, plus I like to 
tinker and upgrade, so I choose not to spend the extra money on 
warranty insurance.

 Of the three Macs that have had a problem, the one Mac I did not 
purchase Apple Care for was a Mac IIci which I still have. One morning, 
over ten years ago now, I turned on the power and the internal hard 
drive was screeching. I was able to recover the data by booting from an 
external hard drive. (Always back up your data!) The IIci is a 
wonderful machine, after powering down, I just lifted the lid, removed 
the bad drive and replaced it with a new one I purchased at my local 
computer store. I have never had another problem with that IIci and 
that same drive is still working today.

 On to the Macs I did purchase Apple Care for and how to effectively 
deal with Apple Care reps. The first time I purchased Apple Care was 
for the second Mac I bought, a 512k, in winter 1984/1985. This Mac was 
about $600 less than the previous one and this was the first I had 
heard of Apple Care, so I went ahead and purchased it. I am very glad I 
did, because I ended up with a completely upgraded Mac. At some point, 
the 400k internal floppy drive gave out, which rendered the Mac 
useless, no hard drives yet. I did have an external 800k floppy drive 
but the Mac 512k could not boot from that (the 512kE could, each early 
model revision had a new ROM chip set). I took the Mac to the Apple 
Care repair facility, no phone call center yet. Now, here is the 
important part and a lesson that took me years to learn: People do not 
like to be told how to do their job, no matter how new or incompetent 
they are at it. I probably know more about how to get around inside a 
computer, diagnose, and repair it than any rep or tech that has work on 
any of my Macs, however I have learned that it pays to act uninformed, 
not dumb, just uninformed, let them think they know. So, I know what is 
wrong and I am trying to explain it to the clueless rep, who eventually 
just writes up a repair order and says someone will get back to me with 
an estimate. An estimate??? I have Apple Care! Anyway, several days 
later I receive a call that my Mac is ready. I go to pick it up and I 
notice my Mac looks different. I ask the clerk/rep if this is indeed my 
Mac and it is. So I ask what was done. Well, there were no more 400k 
floppy drives, so they put in an 800k, which needed a new ROM set, 
which required a new motherboard, which required a different case back. 
Hmm, I quickly realize what I have, so I sign the repair order and take 
my new Mac Plus home! Whoo-hoo! Thanks Apple Care! So I am glad that 
400k floppy drive died, because I ended up with a floppy drive upgrade, 
a ROM and motherboard upgrade, a RAM upgrade, a SCSI upgrade, and a 
case upgrade. The only original parts left on that Mac were the CRT and 
the front bezel/case.

 The other Mac I purchased Apple Care for was a Power Mac 9600/350, 
which I bought reconditioned from Apple in 1998. 

Re: Applecare, how long should it take?

2005-01-25 Thread Aaron Willems
Well Spoken. I'll leave it at that.

Peace.

Aaron


 The reason I came to this site is I am going to hot-rod these machines.
 Why? For the same reason someone hot-rods cars, because I want to. I
 don't want to buy a new Porshe, I want to hot-rod my old Corvette. Yes,
 they are out-dated, yes, there are better and faster, yet I am a tinker
 and I like to have fun!
 
 Cheers! Have a great year!
 
 Scott


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Re: Applecare, how long should it take?

2005-01-25 Thread Amber
On 1/25/05 1:43 PM, Geoffrey Loeffler [EMAIL PROTECTED] wrote:

 She is not a troll, she has had problems with her pismo in the past and
 has posted here, see geez, say one thing anti Apple and get mugged and
 slugged

You really are into dramatics aren't you ?
Her note was a massively long anti-Mac note.  This is a Mac list - exactly
what kind of response did you expect she would get ?

Amber


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Re: Applecare, comments

2005-01-25 Thread Scott
On 25 Jan 2005, at 04:51, G-Books wrote:
From: Marcin Wichary [EMAIL PROTECTED]
Subject: Re: Applecare, how long should it take?
Date: Tue, 25 Jan 2005 11:43:25 +0100
let me start out by saying that i completely understand your
frustration, I think that apple is changing from the company I knew
and loved a decade ago-- but then again, that's because they're moving
to the mass market.
Weren't they more in the mass market 10 years ago than today?
No, I don't think so. Once Apple lost it's dominant market share under 
Sculley's tenure, seems to me Apple focused on selling continuously 
upgraded machines to it's loyal customer base. Apple became so focused 
on frequent machine upgrades that System software development suffered 
greatly.
Apple definitely changed from small market focus to mass market focus 
with the introduction of the first iMac.


Any time a computer company has to put a warning on their website
stating that users should not eat their product, such as the ipod
shuffle, you know that they've started to market their products to a
population that is a little less than technically inclined.
Am I the only one who think it's a joke...?
Yes, that is definitely Apple's sense of humor and meant as a joke.
But, still, one should not eat an iPod shuffle.

-- Will they cover a cup of java sloshed into the keyboard? No, that
was your fault for not remembering middle school science, and thinking
that liquid and electronics go hand in hand.
-- Will they cover a laptop that's been dropped out of a moving car?
Well, you can always try, but my guess is that kyle and his ilk will
probably frown and ask again how it happened, just to hear it one more
time.
Correct me if I'm wrong, but these two cases should be covered by a
regular insurance (from your local insurance company), which costs a
fraction of price of AppleCare.
Marcin, you are absolutely correct on this one. All my computers are 
covered under my auto, homeowner's, or rental insurance, as the case 
may be. And it is much cheaper than Apple Care.

Marcin Wichary
Scott
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Re: what is wrong with this PB ????

2005-01-25 Thread Amber
Okay, I am hoping somebody here might be able to suggest a solution for me
regarding my 15 1.25 Gig Al PB.

I bought it Dec 2003 so it is just over a year old.   For the past couple of
weeks it has been a real pain in the neck to work on.

Safari will open but there will be no data at all in the window and no way
of typing in the website address in the bar.  It just doesn't respond to
anything.  I try to quit it and it will not quit. The blank window closes
but the triangle remains under the icon in the dock.

Photoshop works for awhile, then quits suddenly, as does the Epson scanner,
iTunes, Entourage, Roxio toast etc.

So I decide to get some recent, important data burnt to DVD for back up but
find that the Superdrive will not recognize any of the disks.  Yes, they are
brand new, DVD-R disks.  I tried more than 10 of them from 3 different
boxes.  It cannot read the volume or whatever - I can't remember the error
message but it won't let me use any of them.

I have talked to Apple care after doing an archive and install (I did two
archives and installs - one with and one without preserving system
preferences).  Also checked Disk Utility with the Install CD..it finds no
problems on the Mac HD.   Neither does Diskwarrior.

Any suggestions would be VERY much appreciated.

Thanks,

Amber
  


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Re: Applecare, how long should it take?

2005-01-25 Thread Geoffrey Loeffler
 I swear Apple can do no wrong yet no replies to the iBooks, why is 
that, not worthy of discussion. If you blindly follow what good are you 
doing to promote the very thing you enjoy.

If you read her earlier posts she had problems with a Pismo, at 10.2.4 
or 6 which was a problematic upgrade like the 10.3.5 v 7 So free speech 
is not allowed unless everything is good too the Apple ORB
Geoff

On Jan 25, 2005, at 4:30 PM, Amber wrote:
Her note was a massively long anti-Mac note.  This is a Mac list - 
exact

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Re: what is wrong with this PB ????

2005-01-25 Thread Geoffrey Loeffler
Duck for cover or run
On Jan 25, 2005, at 4:40 PM, Amber wrote:
Okay, I am hoping somebody here might be able to suggest a solution 
for me
regarding my 15 1.25 Gig Al PB.

I bought it Dec 2003 so it is just over a year old.   For the past 
couple of
weeks it has been a real pain in the neck to work on.

Safari will open but there will be no data at all in the window and no 
way
of typing in the website address in the bar.  It just doesn't respond 
to
anything.  I try to quit it and it will not quit. The blank window 
closes
but the triangle remains under the icon in the dock.

Photoshop works for awhile, then quits suddenly, as does the Epson 
scanner,
iTunes, Entourage, Roxio toast etc.

So I decide to get some recent, important data burnt to DVD for back 
up but
find that the Superdrive will not recognize any of the disks.  Yes, 
they are
brand new, DVD-R disks.  I tried more than 10 of them from 3 different
boxes.  It cannot read the volume or whatever - I can't remember the 
error
message but it won't let me use any of them.

I have talked to Apple care after doing an archive and install (I did 
two
archives and installs - one with and one without preserving system
preferences).  Also checked Disk Utility with the Install CD..it finds 
no
problems on the Mac HD.   Neither does Diskwarrior.

Any suggestions would be VERY much appreciated.
Thanks,
Amber

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Re: what is wrong with this PB ????

2005-01-25 Thread Amber
On 1/25/05 5:09 PM, Geoffrey Loeffler [EMAIL PROTECTED] wrote:

 Duck for cover or run

Wow...thanks for the informative answer Geoff :-)


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Re: what is wrong with this PB ????

2005-01-25 Thread [EMAIL PROTECTED]
On 1/25/05 7:40 PM, Amber [EMAIL PROTECTED] wrote:

 I have talked to Apple care after doing an archive and install (I did two
 archives and installs - one with and one without preserving system
 preferences).  Also checked Disk Utility with the Install CD..it finds no
 problems on the Mac HD.   Neither does Diskwarrior.

I hate getting into the middle of this kind of problem because so many times
the more the user fumbles around (and is told to fumble around through
technical support) the more messed up the computer can become. I hate the
way tech support has devolved into a minimum wage drone reading prompts from
a screen.

The first thing I'm going to suggest is creating a new account (an admin
account) and see what happens. Configure it for internet and see if you can
get online. I expect this will solve nothing but hey, lets see. If the
computer does work properly then we can talk about transferring data to the
new account. To repeat, I don't expect this to be a successful operation but
I never pass up the opportunity to try the easy fix.

The next solution would have been an archive and install which you have
already done so we are gonna bypass this and go right to formatting the
drive and reinstalling everything fresh. WAIT! Your data. The DVD drive not
working is a problem but it could be a software issue that resolves itself
once you reinstall the OS. Does the CD burner work? Do you have .mac
account? Have an external hard drive? Access to a network? An iPod? External
drives are getting really low-priced right now and make a great backup
solution.

If erasing the drive and reinstalling doesn't work I'd start thinking about
RAM or the possibility that your computer is channeling Drew Barrymore. But
I really suspect formatting the drive and reinstalling the OS will solve the
problem. And if you can afford it get an external hard drive and do weekly
backups. Just a suggestion from someone who once lost everything when his
computer decided to attempt throwing itself from a moving car.

david




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Re: what is wrong with this PB ????

2005-01-25 Thread John McGibney
 Okay, I am hoping somebody here might be able to suggest a solution for me
 regarding my 15 1.25 Gig Al PB.
 
 I bought it Dec 2003 so it is just over a year old.   For the past couple of
 weeks it has been a real pain in the neck to work on.
 
 Safari will open but there will be no data at all in the window and no way
 of typing in the website address in the bar.  It just doesn't respond to
 anything.  I try to quit it and it will not quit. The blank window closes
 but the triangle remains under the icon in the dock.
 
 Photoshop works for awhile, then quits suddenly, as does the Epson scanner,
 iTunes, Entourage, Roxio toast etc.
 
 So I decide to get some recent, important data burnt to DVD for back up but
 find that the Superdrive will not recognize any of the disks.  Yes, they are
 brand new, DVD-R disks.  I tried more than 10 of them from 3 different
 boxes.  It cannot read the volume or whatever - I can't remember the error
 message but it won't let me use any of them.
 
 I have talked to Apple care after doing an archive and install (I did two
 archives and installs - one with and one without preserving system
 preferences).  Also checked Disk Utility with the Install CD..it finds no
 problems on the Mac HD.   Neither does Diskwarrior.
 
 Any suggestions would be VERY much appreciated.
 
 Thanks,
 
 Amber
 

What system version are you running? If you upgraded to 10.3.7 try using the
combo updater to reinstall 10.3.7. Also after installing 10.3.7 reinstall
java 1.4.2. The java problem causes many problems for Safari and other
applications that use java applets.

Your mac may be one of the models with memory slot problems. One slot
suddenly refuses to see the ram installed. Check with system profiler to see
if all you ram is identified.

I assume you ran both verify permissions and verify disk in disk utility. If
not try to repair permissions.

John


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--Donald Rumsfeld  


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Re: Apple Care comments

2005-01-25 Thread Scott
On 25 Jan 2005, at 04:51, Geoffrey Loeffler [EMAIL PROTECTED] wrote:
Are you serious, good laugh, good..good good laugh..ohmy  They wonder 
why we 17th in the world in education.
You still just don't get it. Why are you personally attacking others? 
You are the problem. Look at yourself. Look at what you have written in 
this list. Look at your usage of English. Dylan Moore makes very good 
points and comments without attacking you or anyone. Also, Dylan 
Moore's use of English is correct and standard. While you are the one 
making comments such as the one above.

I do not lie, it's easier to remeber what you said and a moral line I 
do not cross. Just me.
This I certainly admire and believe to be a moral attribute of the 
highest order. I commend you on this positive life choice. I also made 
this choice for myself long ago, as it is better and easier to remember 
the truth than a lie, and it is better and easier to hurt and heal from 
the truth than from a lie. Personally, this is why I choose Apple 
(Steve Jobs' company) over Microsoft (Bill Gates' company). Apple is 
infinitely more honest and trustworthy than Microsoft. Both are 
businesses intent on making money, yet Apple cares about it's products, 
employees, and customers, while Microsoft seems to have no standards, 
morals, or ethics about how they do business or who they hurt in the 
process.

Most corporations monitor the internet for sites that relate anything 
to them. Either through their own security or outside companies. Get 
too far into the real stuff and they will bight. In fact Apple just 
sued some site for releasing information prior to their last Mac Fest.
That site officially published and publicly presented secret 
information that it had no right to do so on its front page, similar to 
a newspaper or magazine, big difference from discussion groups. That 
same information had been rumoured, discussed and tossed around in 
forums, lists, and discussion groups for months prior, yet none of 
those groups were shut down. Apple or any other company just doesn't 
have the resources to patrol or even roam the millions of various 
discussion groups on the internet. And ultimately, why would they? Most 
of the time it is pointless for them. Do you think Apple is concerned 
about what I am writing to you in this list right now? Come on now, 
let's be realistic. I can understand a company reacting to harmful 
publication of information, but trolling for it in discussion groups, 
that is just unrealistic and paranoid. Now if employees of a company 
happen to be involved in a particular discussion group on their own 
time, then that seems realistic and plausible. If I were an employee of 
Apple, then I'd still be a member of this group, not because I am 
trolling for subversion, but because I enjoy using Apple products and I 
enjoy the forum.

but open speech and thought seems to be one of the many things we 
slowly are losing. It seems so innocuous everyone kinda goes along as 
it just the way it is today, pass the cheeseburger.
This I whole-heartedly agree with, and seems quite true, unfortunately. 
The public as a whole does not respond to the tiny little bits of 
freedom we lose every year. Yet, ten or twenty years on we look up and 
say, What happened to our freedom? I am not personally choosing this 
loss of freedom for myself, yet unfortunately I am a part of a society 
that IS choosing this loss of freedom for itself as a whole, like a 
bunch of lemmings. Everyone I talk with agrees and does not like it, 
but nothing gets done and every year we lose a little bit more freedom. 
Turn off that TV! Unplug it, kill it, throw it away! Stay away from 
fast food! Get outside and exercise! Change your world for the better!

(in Geoff's positive words to you all) Good health to everyone,
-- Scott
Our deeds and actions determine us, just as much as we determine our 
deeds and actions.  --- George Eliot

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Re: what is wrong with this PB ????

2005-01-25 Thread Ben Dyer
Before you go any further, back up. If your DVD burner isn't working, 
try a FireWire hard drive or another Mac (connected via FireWire or 
Ethernet). If the problem has survived two archive and installs, either 
it's fairly serious, or it's a consequence of something that isn't 
affected by an archive and install -- so prepare for the worst.

It may help the troubleshooting process if you open 
/Applications/Utilities/Console, and post the logs you get when 
applications crash, or Safari hangs. If there's something consistent in 
all applications, the crash logs can point to where the root cause is. 
The main system log will be displayed when you open Console; to access 
each application's crash log, click the Logs button in the toolbar, 
then the disclosure arrow next to ~/Library/Logs, then the arrow next 
to CrashReporter -- it'll be clear which logs are for which 
applications.

Cheers,
Ben
On 26 Jan 2005, at 11:40, Amber wrote:
Okay, I am hoping somebody here might be able to suggest a solution 
for me
regarding my 15 1.25 Gig Al PB.

I bought it Dec 2003 so it is just over a year old.   For the past 
couple of
weeks it has been a real pain in the neck to work on.

Safari will open but there will be no data at all in the window and no 
way
of typing in the website address in the bar.  It just doesn't respond 
to
anything.  I try to quit it and it will not quit. The blank window 
closes
but the triangle remains under the icon in the dock.

Photoshop works for awhile, then quits suddenly, as does the Epson 
scanner,
iTunes, Entourage, Roxio toast etc.

So I decide to get some recent, important data burnt to DVD for back 
up but
find that the Superdrive will not recognize any of the disks.  Yes, 
they are
brand new, DVD-R disks.  I tried more than 10 of them from 3 different
boxes.  It cannot read the volume or whatever - I can't remember the 
error
message but it won't let me use any of them.

I have talked to Apple care after doing an archive and install (I did 
two
archives and installs - one with and one without preserving system
preferences).  Also checked Disk Utility with the Install CD..it finds 
no
problems on the Mac HD.   Neither does Diskwarrior.

Any suggestions would be VERY much appreciated.
Thanks,
Amber

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Re: Apple Care comments

2005-01-25 Thread Scott
On 25 Jan 2005, at 04:51, G-Books wrote:
Date: Tue, 25 Jan 2005 07:19:59 -0500
Subject: Re: Applecare, how long should it take?
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
Message-ID: [EMAIL PROTECTED]
In-Reply-To: [EMAIL PROTECTED]
On 1/25/05 12:41 AM, Andrew F. [EMAIL PROTECTED] wrote:
Very strong arguments to forgo the expensive AppleCare, and perhaps 
use the
money on a used laptop to serve as backup.
Excuse me? Although I've experienced this kind of delay I also know 
that the
vast majority of repairs are done quickly.

david
This is exactly my experience also and that of all my friends, family, 
and co-workers who have had Apple Care service done.
The excellent and good superior service far out-numbers the bad.

Those that have had good service don't complain or even comment, as 
good service becomes invisible. You don't complain about a good waiter, 
yet you don't remember him the next day either. Most everyone complains 
about a bad waiter and tells everyone they meet about it for the next 
week.

-- Scott
Many things which cannot be overcome when they are together, yield 
themselves up when taken little by little.  --- Plutarch

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Apple Care comments

2005-01-25 Thread Scott
Ahhh, a voice of truth and reason, so refreshing.
Thank you, Marcin.
From: Marcin Wichary [EMAIL PROTECTED]
Subject: Re: Applecare, how long should it take?
Date: Tue, 25 Jan 2005 14:27:32 +0100
Thought of it but I just dropped 4K and this was my first contact with
Apple Care since they Lied. 2 nice people and I probably would have
got the G5. But if 4K can't get me a simple CD that I am willing to
pay for, I am going to dump 5 to 10, not with these guys. It was 2
different people and they were both just nasty and unhelpful. I will
just keep paying to get the stuff I need, keeps the guy happy and sure
he need the bread.
Sorry, but I can't stand it anymore. Geoff, no need to repeat your
point in 10 emails in a row. We all got it the first time.
And -- this is by no means trying to insinuate anything or comparing
situations directly -- your But if 4K can't get me a simple CD that I
am willing to pay for, I am going to dump 5 to 10 attitude reminds me
of what many people caught shoplifting say, with all sincerity: I've
been buying in this store constantly for 10 last years, so I figured I
am entitled to steal something on the side.
They're not, and you're not either. You plunked 4 thousands, you got
your computer. That's it. While I sympathize if the AppleCare people
were not friendly, no one ever promised you a simple CD. And it might
not be as simple as it seems -- imagine how many people probably ask
for this on daily basis. And frankly, if you spoke to the AppleCare
people in the same tone as here, I am not at all surprised they weren't
so eager to help you.
  Marcin Wichary

Our deeds and actions determine us, just as much as we determine our 
deeds and actions.  --- George Eliot

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Wallstreet Hard Drive Recommendations

2005-01-25 Thread Ken
I have a Wallstreet II/300 with 196MB RAM. Recently obtained a
retail install set for Jaguar and would like to give it a try.
So far the highest I have gone on any of my machines is OS 9.2.2.

The original disk is only 2gb so it barely meets minimum for
older OS and applications. I have heard that IBM/Hitachi
drives should be compatible, but they don't seem to the most
available. I have seem some in the 40-60gb range for $80-120 on
ebay, supposedly new and have thought of getting one. Before
laying out $$, does anyone here have recommendations?

Ken

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Re: Wallstreet Hard Drive Recommendations

2005-01-25 Thread Ben Dyer
From what I've heard, ATA-6 (aka ATA/100) or later drives are not 
compatible with the Wallstreet. You'll need an ATA-5 drive, which 
limits things a bit -- I'd go for a relatively low-capacity drive (say 
40GB) at 5400rpm, preferably with an 8MB buffer. A large buffer is 
good, because it reduces the amount of mechanical work a drive has to 
do, so you'll get higher access speeds and a longer battery life, and a 
5400rpm drive is good (even though it reduces battery life) because it 
is noticeably faster than the 4200rpm drives that come standard with 
most laptops. Due to the age of the machine, you probably won't be 
using it for video editing, gaming, or anything else that's too 
space-hungry (unless you have a large music collection), so the 40GB 
should be ample.

Cheers,
Ben
On 26 Jan 2005, at 13:15, Ken wrote:
I have a Wallstreet II/300 with 196MB RAM. Recently obtained a
retail install set for Jaguar and would like to give it a try.
So far the highest I have gone on any of my machines is OS 9.2.2.
The original disk is only 2gb so it barely meets minimum for
older OS and applications. I have heard that IBM/Hitachi
drives should be compatible, but they don't seem to the most
available. I have seem some in the 40-60gb range for $80-120 on
ebay, supposedly new and have thought of getting one. Before
laying out $$, does anyone here have recommendations?
Ken

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Re: End of life?

2005-01-25 Thread Jeff Hubatka
On Jan 25, 2005, at 1:09 AM, G-Books wrote:
From: Claire Hart [EMAIL PROTECTED]
Subject: End of life?
Date: Tue, 25 Jan 2005 01:00:22 -0600
Charles Moore's The 'Book Review of 1/21/05 (from LowEndMac) quotes
Lionel from Hardmac:  We have just been informed that PowerBooks as
well as eMac SuperDrive have been declared End of Life at the FNAC.
Following that lead, I found that Hardmac's site (I've never been there
before) says:
An independent European source has confirmed that the following
machines have been end of life'd :
  Powerbook G4 12 1.33 GHz combo (M9183*/A)
  Powerbook G4 12 1.33 GHz Superdrive (M9184*/A)
  Powerbook G4 15 1.33 GHz Combo (M9421*/A)
  Powerbook G4 15 1.5 GHz Superdrive (M9422*/A)
  Powerbook G4 17 1.5 GHz Superdrive (M9462*/A)
  In short, the whole Powerbook range is up for a refresh.
  [Update]: another source from Australia has confirmed it. There is an
additional comment given by Apple regarding the current status: AFSI,
meaning Awaiting Further Shipping Information.
I've gathered that a G5 PowerBook is a long way off.  What do you think
will replace the above PowerBooks?
Claire
Charles Moore isn't dealing with any inside information. Mostly he just 
plagiarizes other web sites and publishes these things under his own 
byline.
There are always plenty of rumors about new Powerbooks, but most people 
believe that the size of the G5 and heat sink necessary precludes that 
from going into the current Powerbook.

---
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TiBook
You can't build a reputation on what you are going to do.
(Henry Ford)
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Re: what is wrong with this PB ????

2005-01-25 Thread Amber
On 1/25/05 5:36 PM, [EMAIL PROTECTED] [EMAIL PROTECTED]
wrote:

 On 1/25/05 7:40 PM, Amber [EMAIL PROTECTED] wrote:
 
 I have talked to Apple care after doing an archive and install
 
 The first thing I'm going to suggest is creating a new account (an admin
 account) and see what happens. Configure it for internet and see if you can
 get online. I expect this will solve nothing but hey, lets see.

Thanks for replying !!  I did try this before calling AppleCare as I know it
is the first thing they ask with stuff like this.  Unfortunately, same
problems occurred in the new user account.
 
 The next solution would have been an archive and install which you have
 already done so we are gonna bypass this and go right to formatting the
 drive and reinstalling everything fresh.

They did suggest the erase and install but of course I am trying to back up
the remainder of the drive.  In fact, it wasn't until they suggested this
that I realized the drive was not working properly.

I have considered the suggestions you made - i.e. External hard drive, .Mac
account etc.  I don't have the money for either .Mac or another hard drive.
I have filled up the remainder of my existing external hard drive but that's
all the space I have.  I need to shovel an additional 40 gigs somewhere.

What kind of files can be moved to the iPod ?  I didn't even consider that
as an option.  I have a 3 gen, 20 gig ipod with about 16 gigs of space left.

 If erasing the drive and reinstalling doesn't work I'd start thinking about
 RAM or the possibility that your computer is channeling Drew Barrymore. But
 I really suspect formatting the drive and reinstalling the OS will solve the
 problem. And if you can afford it get an external hard drive and do weekly
 backups. Just a suggestion from someone who once lost everything when his
 computer decided to attempt throwing itself from a moving car.
 
Thanks David for all your suggestions !!   I know that I will have try erase
and install.  AppleCare is prepared to replace the disk drive which is now
appearing to sort of work but not with any degree of consistency.  It keeps
spitting out disks mid-burn, or still does not recognize some of them at
all.  

Arrgh...sorry to hear about your PB mishap !

Amber


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Re: what is wrong with this PB ????

2005-01-25 Thread Amber
On 1/25/05 5:39 PM, John McGibney [EMAIL PROTECTED] wrote:

 What system version are you running? If you upgraded to 10.3.7 try using the
 combo updater to reinstall 10.3.7. Also after installing 10.3.7 reinstall
 java 1.4.2. The java problem causes many problems for Safari and other
 applications that use java applets.

I am now running 10.3.7.  After each archive and install, I have
re-installed it to no avail.

I only have one memory module which is the 512 mb that came with the PB.  I
have not installed any new RAM.  It is recognizing that though.
 
 Your mac may be one of the models with memory slot problems. One slot
 suddenly refuses to see the ram installed. Check with system profiler to see
 if all you ram is identified.
 
 I assume you ran both verify permissions and verify disk in disk utility. If
 not try to repair permissions.
 
Oh yes...we did that 4 times with AppleCare.   It did nothing :-(

Amber


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Re: Apple Care comments

2005-01-25 Thread Geoffrey Loeffler
On Jan 25, 2005, at 5:47 PM, Scott wrote:
On 25 Jan 2005, at 04:51, Geoffrey Loeffler [EMAIL PROTECTED] 
wrote:

Are you serious, good laugh, good..good good laugh..ohmy  They wonder 
why we 17th in the world in education.
You still just don't get it. Why are you personally attacking others? 
You are the problem. Look at yourself. Look at what you have written 
in this list. Look at your usage of English. Dylan Moore makes very 
good points and comments without attacking you or anyone. Also, Dylan 
Moore's use of English is correct and standard. While you are the one 
making comments such as the one above.
You don't get it, the guy  made a joke about Apple Posting don't eat 
the iPods. . I laughed my 888 off, excuse me.


I do not lie, it's easier to remeber what you said and a moral line I 
do not cross. Just me.
This I certainly admire and believe to be a moral attribute of the 
highest order. I commend you on this positive life choice. I also made 
this choice for myself long ago, as it is better and easier to 
remember the truth than a lie, and it is better and easier to hurt and 
heal from the truth than from a lie. Personally, this is why I choose 
Apple (Steve Jobs' company) over Microsoft (Bill Gates' company). 
Apple is infinitely more honest and trustworthy than Microsoft. Both 
are businesses intent on making money, yet Apple cares about it's 
products, employees, and customers, while Microsoft seems to have no 
standards, morals, or ethics about how they do business or who they 
hurt in the process.
And I expect that from Apple and that's why I support them also. Not to 
get the response that something was spilled in the book. That was lie, 
plus we never touched your other parts that was lie. People rant here 
about what they pick out of a long list of tidbits not really reading, 
but just ranting so how can you be objective. You have it all wrong and 
I could care less. I just believe in holding a company to the fire when 
their wrong. Apple was wrong, about what, you do not know



Most corporations monitor the internet for sites that relate anything 
to them. Either through their own security or outside companies. Get 
too far into the real stuff and they will bight. In fact Apple just 
sued some site for releasing information prior to their last Mac 
Fest.
That site officially published and publicly presented secret 
information that it had no right to do so on its front page, similar 
to a newspaper or magazine, big difference from discussion groups. 
That same information had been rumoured, discussed and tossed around 
in forums, lists, and discussion groups for months prior, yet none of 
those groups were shut down. Apple or any other company just doesn't 
have the resources to patrol or even roam the millions of various 
discussion groups on the internet. And ultimately, why would they? 
Most of the time it is pointless for them. Do you think Apple is 
concerned about what I am writing to you in this list right now? Come 
on now, let's be realistic. I can understand a company reacting to 
harmful publication of information, but trolling for it in discussion 
groups, that is just unrealistic and paranoid. Now if employees of a 
company happen to be involved in a particular discussion group on 
their own time, then that seems realistic and plausible. If I were an 
employee of Apple, then I'd still be a member of this group, not 
because I am trolling for subversion, but because I enjoy using Apple 
products and
I enjoy the forum.
But not release information that the employee knew about my personal 
relationship with Apple, that's the difference, they posted something 
only a Apple employee would know. That's wrong


but open speech and thought seems to be one of the many things we 
slowly are losing. It seems so innocuous everyone kinda goes along as 
it just the way it is today, pass the cheeseburger.
This I whole-heartedly agree with, and seems quite true, 
unfortunately. The public as a whole does not respond to the tiny 
little bits of freedom we lose every year. Yet, ten or twenty years on 
we look up and say, What happened to our freedom? I am not 
personally choosing this loss of freedom for myself, yet unfortunately 
I am a part of a society that IS choosing this loss of freedom for 
itself as a whole, like a bunch of lemmings. Everyone I talk with 
agrees and does not like it, but nothing gets done and every year we 
lose a little bit more freedom. Turn off that TV! Unplug it, kill
it, throw it away! Stay away from fast food! Get outside and exercise! 
Change your world for the better!
Well unlike the lemmings I have done things about the loss of our 
constitutional rights and live in a place where every elected official 
told the Leader they will not support and will not provide information 
unless a court order shows good cause. They and we all signed a 
petition saying we will not support the Patriotic act. Old Ashcroft 
came running for a 3 day tour. The reception was so 

Re: Applecare, how long should it take?

2005-01-25 Thread Laurent Daudelin
Folks,

I don't know about the several hundreds other subscribers, but I, for one,
am a little tired of this thread. I think that everybody who had something
to say about AppleCare has done so already.

So, as list nanny on this list, I ask everybody to drop it, no more reply to
this thread, please. You can continue to argue if you want but do it
off-list.

Thank you.

-Laurent.
-- 

Laurent Daudelin   AIM/iChat: LaurentDaudelinhttp://nemesys.dyndns.org
Logiciels Nemesys Software   mailto:[EMAIL PROTECTED]

fix n.,v.: What one does when a problem has been reported too many times to
be ignored.



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Thank you

2005-01-25 Thread Geoffrey Loeffler
Thank you
Geoff
On Jan 25, 2005, at 7:39 PM, Laurent Daudelin wrote:
Folks,
I don't know about the several hundreds other subscribers, but I, for 
one,
am a little tired of this thread. I think that everybody who had 
something
to say about AppleCare has done so already.

So, as list nanny on this list, I ask everybody to drop it, no more 
reply to
this thread, please. You can continue to argue if you want but do it
off-list.

Thank you.
-Laurent.
--
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Re: Backup computer (was: Re: Applecare, how long should it take?

2005-01-25 Thread Peter Webster
I saw a G3 all-in-one advertised-with a 30 day warranty-for $80 plus
shipping. I like to browse pawn shops. There are cheap functional Macs out
there. I know because I've bought a bunch of them through the years.


At 12:31 PM -0500 1/25/05, Laurent Daudelin wrote:
On 25/01/05 12:25, Amber [EMAIL PROTECTED] wrote:

 On 1/25/05 7:02 AM, Dennis B. Swaney [EMAIL PROTECTED] wrote:

 At 1:42 AM -0800 1/25/05, Amber wrote:

 I do agree with Kyle on this - one should have a backup computer but  I
 understand that for some, that is not always a possibility.


Skinny Butt

 During times of universal deceit, telling  the truth becomes a revolutionary
act. -George Orwell, writer  (1903-1950)



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Re: what is wrong with this PB ????

2005-01-25 Thread Laurent Daudelin
on 25/01/05 22:05, Amber at [EMAIL PROTECTED] wrote:

 On 1/25/05 5:36 PM, [EMAIL PROTECTED] [EMAIL PROTECTED]
 wrote:
 
 On 1/25/05 7:40 PM, Amber [EMAIL PROTECTED] wrote:
 
 I have talked to Apple care after doing an archive and install
 
 The first thing I'm going to suggest is creating a new account (an admin
 account) and see what happens. Configure it for internet and see if you can
 get online. I expect this will solve nothing but hey, lets see.
 
 Thanks for replying !!  I did try this before calling AppleCare as I know it
 is the first thing they ask with stuff like this.  Unfortunately, same
 problems occurred in the new user account.
 
 The next solution would have been an archive and install which you have
 already done so we are gonna bypass this and go right to formatting the
 drive and reinstalling everything fresh.
 
 They did suggest the erase and install but of course I am trying to back up
 the remainder of the drive.  In fact, it wasn't until they suggested this
 that I realized the drive was not working properly.
 
 I have considered the suggestions you made - i.e. External hard drive, .Mac
 account etc.  I don't have the money for either .Mac or another hard drive.
 I have filled up the remainder of my existing external hard drive but that's
 all the space I have.  I need to shovel an additional 40 gigs somewhere.
 
 What kind of files can be moved to the iPod ?  I didn't even consider that
 as an option.  I have a 3 gen, 20 gig ipod with about 16 gigs of space left.

Go in iTunes when your iPod is connected, then pull the preferences. Go to
the iPod preferences. Click the General tab. Then, enable the Enable disk
use checkbox. Your iPod should now appear on your desktop and you can just
use it as an external hard drive. If after turning on the Enable for disk
use checkbox, the iPod doesn't show up, unmount it from iTunes. Once it
disappears from the iTunes list, quit iTunes, unplug your iPod and plug it
back. It should then appear on the desktop. You can copy any file to the
iPod that you can copy to an external hard drive.

You still have 40GB to backup, after what you already backed up? Did you try
to completely archive the system disk?

-Laurent.
-- 

Laurent Daudelin   AIM/iChat: LaurentDaudelinhttp://nemesys.dyndns.org
Logiciels Nemesys Software   mailto:[EMAIL PROTECTED]

Gates's Law: The speed of software halves every 18 months. This oft-cited
law is an ironic comment on the tendency of software bloat to outpace the
every-18-month doubling in hardware capacity per dollar predicted by Moore's
Law. The reference is to Bill Gates; Microsoft is widely considered among
the worst if not the worst of the perpetrators of bloat.



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Re: what is wrong with this PB ????

2005-01-25 Thread John McGibney
 On 1/25/05 5:36 PM, [EMAIL PROTECTED] [EMAIL PROTECTED]
 wrote:
 
 On 1/25/05 7:40 PM, Amber [EMAIL PROTECTED] wrote:
 
 I have talked to Apple care after doing an archive and install
 
 The first thing I'm going to suggest is creating a new account (an admin
 account) and see what happens. Configure it for internet and see if you can
 get online. I expect this will solve nothing but hey, lets see.
 
 Thanks for replying !!  I did try this before calling AppleCare as I know it
 is the first thing they ask with stuff like this.  Unfortunately, same
 problems occurred in the new user account.
 
 The next solution would have been an archive and install which you have
 already done so we are gonna bypass this and go right to formatting the
 drive and reinstalling everything fresh.
 
 They did suggest the erase and install but of course I am trying to back up
 the remainder of the drive.  In fact, it wasn't until they suggested this
 that I realized the drive was not working properly.
 
 I have considered the suggestions you made - i.e. External hard drive, .Mac
 account etc.  I don't have the money for either .Mac or another hard drive.
 I have filled up the remainder of my existing external hard drive but that's
 all the space I have.  I need to shovel an additional 40 gigs somewhere.
 
 What kind of files can be moved to the iPod ?  I didn't even consider that
 as an option.  I have a 3 gen, 20 gig ipod with about 16 gigs of space left.
 
 If erasing the drive and reinstalling doesn't work I'd start thinking about
 RAM or the possibility that your computer is channeling Drew Barrymore. But
 I really suspect formatting the drive and reinstalling the OS will solve the
 problem. And if you can afford it get an external hard drive and do weekly
 backups. Just a suggestion from someone who once lost everything when his
 computer decided to attempt throwing itself from a moving car.
 
 Thanks David for all your suggestions !!   I know that I will have try erase
 and install.  AppleCare is prepared to replace the disk drive which is now
 appearing to sort of work but not with any degree of consistency.  It keeps
 spitting out disks mid-burn, or still does not recognize some of them at
 all.  
 
 Arrgh...sorry to hear about your PB mishap !
 
 Amber

The iPod will hold any type of data from your computer. Transfer away!

Do you have another computer? Start the PB as a firewire drive, T key held
down. Extract the data and burn it to DVD off the other computer.

Toast 6 should allow you to use the superdrive on the PB to burn your DVDs
if needed. The PB's Superdrive should show as a supported firewire burner.

John


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Re: Thank you

2005-01-25 Thread Kyle Hansen
On 1/25/05 7:42 PM, Geoffrey Loeffler [EMAIL PROTECTED] Spew into the
Cybertrough:

 Thank you
 Geoff
 On Jan 25, 2005, at 7:39 PM, Laurent Daudelin wrote:
 
 Folks,
 
 I don't know about the several hundreds other subscribers, but I, for
 one,
 am a little tired of this thread. I think that everybody who had
 something
 to say about AppleCare has done so already.
 
 So, as list nanny on this list, I ask everybody to drop it, no more
 reply to
 this thread, please. You can continue to argue if you want but do it
 off-list.

Your thank you as a punctuation on this thread enrages me.  Not very many
people (if anyone) agreed with you and here you send a thank you as if you
were right and justified in your statements?

Laurent is my Co-Nanny and he graciously stepped in on this topic and asked
it to end. I did not feel it appropriate to do so since I was involved in
the thread, but you really need to take a look at this thread in its
context.  

You are having an isolated incident with Apple.  I deal with hundreds of
repairs a month.  Coming in here and blathering to these people with your
unbelievable and unreasonable complaints is not acceptable or encouraged.

Kyle Hansen
-- 
The best way out is always through. -- Robert Frost



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Re: what is wrong with this PB ????

2005-01-25 Thread Scott
Amber,
Have you done the usual resets, PMU, PRAM, etc?
How much RAM does the PB have?
Has the Hard Drive recently become filled near full capacity?
Date: Tue, 25 Jan 2005 16:40:33 -0800
From: Amber [EMAIL PROTECTED]
Subject: Re: what is wrong with this PB 
In-reply-to: [EMAIL PROTECTED]
Message-id: [EMAIL PROTECTED]
Okay, I am hoping somebody here might be able to suggest a solution 
for me
regarding my 15 1.25 Gig Al PB.

I bought it Dec 2003 so it is just over a year old.   For the past 
couple of
weeks it has been a real pain in the neck to work on.

Safari will open but there will be no data at all in the window and no 
way
of typing in the website address in the bar.  It just doesn't respond 
to
anything.  I try to quit it and it will not quit. The blank window 
closes
but the triangle remains under the icon in the dock.

Photoshop works for awhile, then quits suddenly, as does the Epson 
scanner,
iTunes, Entourage, Roxio toast etc.

So I decide to get some recent, important data burnt to DVD for back 
up but
find that the Superdrive will not recognize any of the disks.  Yes, 
they are
brand new, DVD-R disks.  I tried more than 10 of them from 3 different
boxes.  It cannot read the volume or whatever - I can't remember the 
error
message but it won't let me use any of them.

I have talked to Apple care after doing an archive and install (I did 
two
archives and installs - one with and one without preserving system
preferences).  Also checked Disk Utility with the Install CD..it finds 
no
problems on the Mac HD.   Neither does Diskwarrior.

Any suggestions would be VERY much appreciated.
Thanks,
Amber
Every time you make an ethical decision, offer your support, choose 
honesty, or lend a helping hand, you make a difference in the world.

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web page capture

2005-01-25 Thread Claire Hart
I know this is a little off-topic, but I don't know how to research 
this.  I would like to copy an ebay listing, sort of like a screen 
capture, but I want to be able to view the whole length of the page as 
well as the photos.  I know that ebay listings are removed after so 
many days, and I want to be able to save the page.  This auction has 
lots of info and photos of a suburban I purchased, and I'll like to 
archive it.  Is there a way to do that?  Back in the day when every 
on-line minute counted, I seem to have heard of a way to download a 
website for later off-line viewing.

Thanks,
Claire
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Re: web page capture

2005-01-25 Thread Ben Dyer
Try printing the page in Safari, but instead of hitting Print..., 
click Save as PDF You should get a complete listing, with all 
images etc.

Cheers,
Ben
On 26 Jan 2005, at 17:42, Claire Hart wrote:
I know this is a little off-topic, but I don't know how to research 
this.  I would like to copy an ebay listing, sort of like a screen 
capture, but I want to be able to view the whole length of the page as 
well as the photos.  I know that ebay listings are removed after so 
many days, and I want to be able to save the page.  This auction has 
lots of info and photos of a suburban I purchased, and I'll like to 
archive it.  Is there a way to do that?  Back in the day when every 
on-line minute counted, I seem to have heard of a way to download a 
website for later off-line viewing.

Thanks,
Claire

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Re: web page capture

2005-01-25 Thread mray
I have used a program called Web Devil to download a copy of websites 
and/or web pages for archiving.

It is made by Chaotic Software
http://www.chaoticsoftware.com/ProductPages/WebDevil.html
Although the Print-to-PDF method is cheaper and effective
On Jan 25, 2005, at 10:42 PM, Claire Hart wrote:
I know this is a little off-topic, but I don't know how to research 
this.  I would like to copy an ebay listing, sort of like a screen 
capture, but I want to be able to view the whole length of the page as 
well as the photos.  I know that ebay listings are removed after so 
many days, and I want to be able to save the page.  This auction has 
lots of info and photos of a suburban I purchased, and I'll like to 
archive it.  Is there a way to do that?  Back in the day when every 
on-line minute counted, I seem to have heard of a way to download a 
website for later off-line viewing.

Thanks,
Claire
Regards,
--
Mark Ray
[EMAIL PROTECTED]
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