[otrs] Installation of OTRS 5 fails

[Michael Dawart]

Dear Group,

I was trying to install the new OTRS on the identical server
configuration where I have a running OTRS 4 installation.

I am able to go through the installer but after setting up / loading
tables to the MySQL database I got an error, in the log files I found
this output:

[Error][Kernel::System::Log::CleanUp][304] Can't remove shm for log:
Operation not permitted

Any idea on how to solve this?

Yours, Michael
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS installation problem with mod_perl

[Robert Bunker]

Any advice would be appreciated, thank you.

Context:
OTRS 3.3.6 installation from source: 
https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292 
(64-bit)

Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing 
when executing in /etc/httpd/conf.d/otrs.conf

Please note the line numbers referenced for some of the files may be off due to 
some debugging code I had added.

From: /var/log/httpd/error_log
[Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current 
script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 
29.
Compilation failed in require at (eval 7) line 2.
...propagated at /usr/share/perl5/base.pm line 84.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 
69.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl 
line 69.
Compilation failed in require at (eval 2) line 1.
[Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file: 
/opt/otrs/scripts/apache2-perl-startup.pl for server 
ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...

From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
Trace begun at /usr/share/perl5/FindBin.pm line 113
FindBin::init at /usr/share/perl5/FindBin.pm line 181
FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config/Defaults.pm at (eval 7) line 2
eval 'require Kernel::Config::Defaults
;' at /usr/share/perl5/base.pm line 81
base::import('base', 'Kernel::Config::Defaults') called at 
/opt/otrs/Kernel/Config.pm line 99
Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
main::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
;' at /usr/share/perl5/FindBin.pm line 181

From: some debugging code inserted into /usr/share/perl5/FindBin.pm
START INIT /usr/share/perl5/FindBin.pm
Thu Apr 24 13:53:41 UTC 2014
me - FindBin::init
parent - FindBin::BEGIN
script - /opt/

I can start up httpd and actually run OTRS if I disable mod_perl usage by 
altering the "" line in /etc/httpd/conf.d/otrs.conf to 
look for a module that does not exist.  Version logged when starting: [Thu Apr 
24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9 
(Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations

That was actually my initial install and I did not notice mod_perl wasn't being 
used until after installing and noticing the CGI accelerator was not active in 
the '/otrs/index.pl?Action=AdminServiceCenter' page.  What I had to do was 
reference the module correctly in the otrs.conf: "".  
Once I did that I run into the problem I am describing now.

All instructions were adhered to and all prerequisites pass such as:
/opt/otrs/bin/otrs.CheckModules.pl
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/cgi-bin/customer.pl
perl -cw /opt/otrs/bin/otrs.PostMaster.pl

Does anyone have any advice or thoughts?

Here are the perl and httpd version info:
/
Summary of my perl5 (revision 5 version 16 subversion 3) configuration:

  Platform:
osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp 
tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic 
-Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall 
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector 
--param=ssp-buffer-size=4 -m64 -mtune=generic  -DDEBUGGING=-g -Dversion=5.16.3 
-Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, 
Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local 
-Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5 
-Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl 
-Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl 
-Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

[Michiel Beijen]

Hi Paul,

On Mon, Jun 3, 2013 at 6:19 AM, Paul Simons  wrote:
> Any chance of releasing the 'installer.pl' before the official date?  I could 
> test it for you ;-)

We'll have beta's before the release as usual.
Also, it's on github, so you could check it there if you want, you'll
find it in the 'master' branch:
https://github.com/OTRS/otrs/tree/master

And if you want to test it out probably the easiest way is to use the
beta of the Windows Installer which already contains a backport of the
new Web Installer:
http://www.otrs.com/en/open-source/community-news/release-notes-otrs-windows-installer-300-beta3/

--
Mike
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

[Paul Simons]

Any chance of releasing the 'installer.pl' before the official date?  I could 
test it for you ;-)

___
Paul Simons

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul 
Simons
Sent: Monday, June 03, 2013 11:34 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation documentation somewhat bias away from 
PostgreSQL

Hi Michiel
Thank you for this advice and the links.
Very glad to hear installer is being updated Regards

___
Paul Simons

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel 
Beijen
Sent: Monday, June 03, 2013 10:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation documentation somewhat bias away from 
PostgreSQL

Hi Paul,

You're right that most emphasis is on running OTRS on MySQL - but also most 
people deploy OTRS on MySQL. This could be just because the emphasis of the 
documentation of course...

Although for upcoming OTRS 3.3 we have improved the web installer so you can 
also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server.
I think the best instructions for how to deploy on PostgreSQL are
here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md

If you have trouble with 'otrs' user on startup, this is because the PostgreSQL 
server typically uses 'ident' authentication by default on a stock install. 
This means the linux user id is used for database permissions; but apache 
typically does not run under the 'otrs'  user that is running the cron jobs. 
You can fix it by changing the authentication mode of PostgreSQL (as pointed to 
in the link above).
Alternatively you can also change the user that runs the web server.

--
Michiel Beijen
Senior Developer

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
I: http://www.otrs.com

OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be 
an early bird with our special offer - http://j.mp/11TFPSr


On Fri, May 31, 2013 at 10:26 AM, Paul Simons  wrote:
> Hello
>
> I am trying to install OTRS over PostgreSQL, over CentOS.
>
> The documentation (although extremely good) is not a lot of help in my
> case . The emphasis is squarely on MySQL and
>
> the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-(
>
> All other configurations are consigned to rather brief footnotes.
>
> Is there someone who has installed this variant and is willing to post
> a step-by-step guide?
>
> Specifically I am have trouble with ‘otrs’ user access permissions on
> start up.
>
> Regards
>
>
>
> ___
>
> Paul Simons
>
>
>
>
> 
>
> Disclaimer: This e-mail (and any attachments to it) is confidential
> and intended solely for the named person/s to whom it is addressed. If
> you are not an intended recipient, please notify us immediately and
> delete the email from your system. Any review, dissemination or other
> use of it in these circumstances is prohibited.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs



Disclaimer: This e-mail (and any attachments to it) is confidential and 
intended solely for the named person/s to whom it is addressed. If you are not 
an intended recipient, please notify us immediately and delete the email from 
your system. Any review, dissemination or other use of it in these 
circumstances is prohibited.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs



Disclaimer: This e-mail (and any attachments to it) is confidential and 
intended solely for the named person/s to whom it is addressed. If you are not 
an intended recipient, please notify us immediately and delete the email from 
your system. Any review, dissemination or other use of it in these 
circumstances is prohibited.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

[Paul Simons]

Hi Michiel
Thank you for this advice and the links.
Very glad to hear installer is being updated
Regards

___
Paul Simons

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel 
Beijen
Sent: Monday, June 03, 2013 10:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation documentation somewhat bias away from 
PostgreSQL

Hi Paul,

You're right that most emphasis is on running OTRS on MySQL - but also most 
people deploy OTRS on MySQL. This could be just because the emphasis of the 
documentation of course...

Although for upcoming OTRS 3.3 we have improved the web installer so you can 
also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server.
I think the best instructions for how to deploy on PostgreSQL are
here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md

If you have trouble with 'otrs' user on startup, this is because the PostgreSQL 
server typically uses 'ident' authentication by default on a stock install. 
This means the linux user id is used for database permissions; but apache 
typically does not run under the 'otrs'  user that is running the cron jobs. 
You can fix it by changing the authentication mode of PostgreSQL (as pointed to 
in the link above).
Alternatively you can also change the user that runs the web server.

--
Michiel Beijen
Senior Developer

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
I: http://www.otrs.com

OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be 
an early bird with our special offer - http://j.mp/11TFPSr


On Fri, May 31, 2013 at 10:26 AM, Paul Simons  wrote:
> Hello
>
> I am trying to install OTRS over PostgreSQL, over CentOS.
>
> The documentation (although extremely good) is not a lot of help in my
> case . The emphasis is squarely on MySQL and
>
> the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-(
>
> All other configurations are consigned to rather brief footnotes.
>
> Is there someone who has installed this variant and is willing to post
> a step-by-step guide?
>
> Specifically I am have trouble with ‘otrs’ user access permissions on
> start up.
>
> Regards
>
>
>
> ___
>
> Paul Simons
>
>
>
>
> 
>
> Disclaimer: This e-mail (and any attachments to it) is confidential
> and intended solely for the named person/s to whom it is addressed. If
> you are not an intended recipient, please notify us immediately and
> delete the email from your system. Any review, dissemination or other
> use of it in these circumstances is prohibited.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs



Disclaimer: This e-mail (and any attachments to it) is confidential and 
intended solely for the named person/s to whom it is addressed. If you are not 
an intended recipient, please notify us immediately and delete the email from 
your system. Any review, dissemination or other use of it in these 
circumstances is prohibited.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

[Michiel Beijen]

Hi Paul,

You're right that most emphasis is on running OTRS on MySQL - but also
most people deploy OTRS on MySQL. This could be just because the
emphasis of the documentation of course...

Although for upcoming OTRS 3.3 we have improved the web installer so
you can also use it for deploying OTRS on PostgreSQL, Oracle or
Microsoft SQL Server.
I think the best instructions for how to deploy on PostgreSQL are
here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md

If you have trouble with 'otrs' user on startup, this is because the
PostgreSQL server typically uses 'ident' authentication by default on
a stock install. This means the linux user id is used for database
permissions; but apache typically does not run under the 'otrs'  user
that is running the cron jobs. You can fix it by changing the
authentication mode of PostgreSQL (as pointed to in the link above).
Alternatively you can also change the user that runs the web server.

--
Michiel Beijen
Senior Developer

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
I: http://www.otrs.com

OTRS 3.2 - More than a Help Desk System – Process and Customer
Management – Be an early bird with our special offer -
http://j.mp/11TFPSr


On Fri, May 31, 2013 at 10:26 AM, Paul Simons  wrote:
> Hello
>
> I am trying to install OTRS over PostgreSQL, over CentOS.
>
> The documentation (although extremely good) is not a lot of help in my case
> . The emphasis is squarely on MySQL and
>
> the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-(
>
> All other configurations are consigned to rather brief footnotes.
>
> Is there someone who has installed this variant and is willing to post a
> step-by-step guide?
>
> Specifically I am have trouble with ‘otrs’ user access permissions on start
> up.
>
> Regards
>
>
>
> ___
>
> Paul Simons
>
>
>
>
> 
>
> Disclaimer: This e-mail (and any attachments to it) is confidential and
> intended solely for the named person/s to whom it is addressed. If you are
> not an intended recipient, please notify us immediately and delete the email
> from your system. Any review, dissemination or other use of it in these
> circumstances is prohibited.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

[Roy Kaldung]

On May 31, 2013, at 10:26 AM, Paul Simons  wrote:
> 
> Hello
Hi

> I am trying to install OTRS over PostgreSQL, over CentOS.
That's exactly what I run.

> The documentation (although extremely good) is not a lot of help in my case . 
> The emphasis is squarely on MySQL and
> the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-(
> All other configurations are consigned to rather brief footnotes.
> Is there someone who has installed this variant and is willing to post a 
> step-by-step guide?
> Specifically I am have trouble with ‘otrs’ user access permissions on start 
> up.
> 
> […]

Follow these steps:
  
http://doc.otrs.org/3.2/en/html/manual-installation-of-otrs.html#database-configuration
There are not pitfalls. Just check if all Perl modules are installed and keep 
an eye on the Apache httpd
configuration when using mod_perl, I recommend to avoid mod_perl during the 
setup.

Did you tried it like explained int the manual?


hth,
Roy

-- 
Roy Kaldung
e-mail: r...@kaldung.com





-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Installation documentation somewhat bias away from PostgreSQL

[Paul Simons]

Hello
I am trying to install OTRS over PostgreSQL, over CentOS.
The documentation (although extremely good) is not a lot of help in my case . 
The emphasis is squarely on MySQL and
the 'installer.pl' WEB GUI which 'only works with MySQL' :-(
All other configurations are consigned to rather brief footnotes.
Is there someone who has installed this variant and is willing to post a 
step-by-step guide?
Specifically I am have trouble with 'otrs' user access permissions on start up.
Regards

___
Paul Simons




Disclaimer: This e-mail (and any attachments to it) is confidential and 
intended solely for the named person/s to whom it is addressed. If you are not 
an intended recipient, please notify us immediately and delete the email from 
your system. Any review, dissemination or other use of it in these 
circumstances is prohibited.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Installation on Mountain Lion Server

[jewmac]

I require help in the installation of OTRS onto a Mountain Lion (10.8) server 
edition
The installation will be running with PostgreSQL backend, any step by step 
instruction would be greatly appreciated.
I have moved file over to /opt/otrs directory ... Just having trouble setting 
permissions & apache setup.

cheers, 

--
Julian.
It takes a week to make a jelly beans.
 -- Odd Facts 
 
Disclaimer:
 
"This Electronic Mail Message and its attachments are confidential. If you are 
not the intended recipient, you may not disclose or use the information 
contained in it. If you have received this Electronic Mail Message in error, 
please advise the sender immediately by replying to the e-mail and delete the 
message and any associated attachments. Whilst every care is taken, it is 
recommended that you scan any attachments for viruses."



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation on Windows of 3.1 B2

[Michiel Beijen]

Hi Timothy,

Simply install beta3 from our site, it has been released today !

Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

Making OTRS even better! Exclusive Feature Add-Ons improve usability
of OTRS and extend its functionality: http://j.mp/ndQvZj


On Mon, Dec 19, 2011 at 20:31, Timothy J. Deerinck
 wrote:
> Has the B2 tarball been fixed?   If not, is there an easy way for me to 
> update the Windows B1 to B2?
>
> Thanks much,
>
> Timothy J. Deerinck
> Owner / Senior Network & Systems Engineer
>
>
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of 
> Michiel Beijen
> Sent: Tuesday, December 13, 2011 12:04 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Installation on Windows of 3.1 B2
>
> Hi Timothy, there was an unfortunate issue when creating the tarball for 
> 3.1beta2, one of the modules was not bundled. This causes your issue. Please 
> try beta1 for now :(
> --
> Mike
>
> On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck  
> wrote:
>> Hello all,
>>
>>
>>
>> Has anyone run into the problem of getting an Internal Server when
>> completing the install of OTRS 3.1B2?
>>
>>
>>
>> Right after testing the mail setup, which is successful in my case,
>> the error comes up and the setup does not complete.    If I then login
>> to the system, it is still appearing to be in install mode.
>>
>>
>>
>> If I click on Admin and then Customer Company and try to add a
>> Customer Company, the Internal Server error again comes up.
>>
>>
>>
>> Any ideas??
>>
>>
>>
>> Thanks much in advance,
>>
>>
>>
>>
>>
>> Timothy J. Deerinck
>>
>>
>>
>> This e-mail and any attachments may contain confidential and
>> privileged information. If you are not the intended recipient, please
>> notify the sender immediately by return e-mail, delete this e-mail and
>> destroy any copies. Any dissemination or use of this information by a
>> person other than the intended recipient is unauthorized and is
>> strictly prohibited by law.
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> This e-mail and any attachments may contain confidential and
> privileged information. If you are not the intended recipient,
> please notify the sender immediately by return e-mail, delete this
> e-mail and destroy any copies. Any dissemination or use of this
> information by a person other than the intended recipient is
> unauthorized and is strictly prohibited by law.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation on Windows of 3.1 B2

[Timothy J. Deerinck]

Has the B2 tarball been fixed?   If not, is there an easy way for me to update 
the Windows B1 to B2?

Thanks much,

Timothy J. Deerinck
Owner / Senior Network & Systems Engineer


-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel 
Beijen
Sent: Tuesday, December 13, 2011 12:04 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation on Windows of 3.1 B2

Hi Timothy, there was an unfortunate issue when creating the tarball for 
3.1beta2, one of the modules was not bundled. This causes your issue. Please 
try beta1 for now :(
--
Mike

On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck  
wrote:
> Hello all,
>
>
>
> Has anyone run into the problem of getting an Internal Server when 
> completing the install of OTRS 3.1B2?
>
>
>
> Right after testing the mail setup, which is successful in my case, 
> the error comes up and the setup does not complete.    If I then login 
> to the system, it is still appearing to be in install mode.
>
>
>
> If I click on Admin and then Customer Company and try to add a 
> Customer Company, the Internal Server error again comes up.
>
>
>
> Any ideas??
>
>
>
> Thanks much in advance,
>
>
>
>
>
> Timothy J. Deerinck
>
>
>
> This e-mail and any attachments may contain confidential and 
> privileged information. If you are not the intended recipient, please 
> notify the sender immediately by return e-mail, delete this e-mail and 
> destroy any copies. Any dissemination or use of this information by a 
> person other than the intended recipient is unauthorized and is 
> strictly prohibited by law.
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
please notify the sender immediately by return e-mail, delete this
e-mail and destroy any copies. Any dissemination or use of this
information by a person other than the intended recipient is
unauthorized and is strictly prohibited by law.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation on Windows of 3.1 B2

[Timothy J. Deerinck]

Mike,

Probably a silly question, but after I install the Beta 1 on Windows, how can I 
get it up to Beta 2 for the version number?  Do I have to wait for Beta 3?

Thanks,

Timothy J. Deerinck


-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel 
Beijen
Sent: Tuesday, December 13, 2011 12:04 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation on Windows of 3.1 B2

Hi Timothy, there was an unfortunate issue when creating the tarball for 
3.1beta2, one of the modules was not bundled. This causes your issue. Please 
try beta1 for now :(
--
Mike

On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck  
wrote:
> Hello all,
>
>
>
> Has anyone run into the problem of getting an Internal Server when 
> completing the install of OTRS 3.1B2?
>
>
>
> Right after testing the mail setup, which is successful in my case, 
> the error comes up and the setup does not complete.    If I then login 
> to the system, it is still appearing to be in install mode.
>
>
>
> If I click on Admin and then Customer Company and try to add a 
> Customer Company, the Internal Server error again comes up.
>
>
>
> Any ideas??
>
>
>
> Thanks much in advance,
>
>
>
>
>
> Timothy J. Deerinck
>
>
>
> This e-mail and any attachments may contain confidential and 
> privileged information. If you are not the intended recipient, please 
> notify the sender immediately by return e-mail, delete this e-mail and 
> destroy any copies. Any dissemination or use of this information by a 
> person other than the intended recipient is unauthorized and is 
> strictly prohibited by law.
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
please notify the sender immediately by return e-mail, delete this
e-mail and destroy any copies. Any dissemination or use of this
information by a person other than the intended recipient is
unauthorized and is strictly prohibited by law.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation on Windows of 3.1 B2

[Timothy J. Deerinck]

Mike,

Thanks very much!  That will prevent more hair pulling!!  :)

Regards,

Timothy J. Deerinck

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel 
Beijen
Sent: Tuesday, December 13, 2011 12:04 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation on Windows of 3.1 B2

Hi Timothy, there was an unfortunate issue when creating the tarball for 
3.1beta2, one of the modules was not bundled. This causes your issue. Please 
try beta1 for now :(
--
Mike

On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck  
wrote:
> Hello all,
>
>
>
> Has anyone run into the problem of getting an Internal Server when 
> completing the install of OTRS 3.1B2?
>
>
>
> Right after testing the mail setup, which is successful in my case, 
> the error comes up and the setup does not complete.    If I then login 
> to the system, it is still appearing to be in install mode.
>
>
>
> If I click on Admin and then Customer Company and try to add a 
> Customer Company, the Internal Server error again comes up.
>
>
>
> Any ideas??
>
>
>
> Thanks much in advance,
>
>
>
>
>
> Timothy J. Deerinck
>
>
>
> This e-mail and any attachments may contain confidential and 
> privileged information. If you are not the intended recipient, please 
> notify the sender immediately by return e-mail, delete this e-mail and 
> destroy any copies. Any dissemination or use of this information by a 
> person other than the intended recipient is unauthorized and is 
> strictly prohibited by law.
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
please notify the sender immediately by return e-mail, delete this
e-mail and destroy any copies. Any dissemination or use of this
information by a person other than the intended recipient is
unauthorized and is strictly prohibited by law.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Installation on Windows of 3.1 B2

[Michiel Beijen]

Hi Timothy, there was an unfortunate issue when creating the tarball
for 3.1beta2, one of the modules was not bundled. This causes your
issue. Please try beta1 for now :(
--
Mike

On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck
 wrote:
> Hello all,
>
>
>
> Has anyone run into the problem of getting an Internal Server when
> completing the install of OTRS 3.1B2?
>
>
>
> Right after testing the mail setup, which is successful in my case, the
> error comes up and the setup does not complete.    If I then login to the
> system, it is still appearing to be in install mode.
>
>
>
> If I click on Admin and then Customer Company and try to add a Customer
> Company, the Internal Server error again comes up.
>
>
>
> Any ideas??
>
>
>
> Thanks much in advance,
>
>
>
>
>
> Timothy J. Deerinck
>
>
>
> This e-mail and any attachments may contain confidential and
> privileged information. If you are not the intended recipient,
> please notify the sender immediately by return e-mail, delete this
> e-mail and destroy any copies. Any dissemination or use of this
> information by a person other than the intended recipient is
> unauthorized and is strictly prohibited by law.
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Installation on Windows of 3.1 B2

[Timothy J. Deerinck]

Hello all,

Has anyone run into the problem of getting an Internal Server when completing 
the install of OTRS 3.1B2?

Right after testing the mail setup, which is successful in my case, the error 
comes up and the setup does not complete.If I then login to the system, it 
is still appearing to be in install mode.

If I click on Admin and then Customer Company and try to add a Customer 
Company, the Internal Server error again comes up.

Any ideas??

Thanks much in advance,


Timothy J. Deerinck



This e-mail and any attachments may contain confidential and
privileged information. If you are not the intended recipient,
please notify the sender immediately by return e-mail, delete this
e-mail and destroy any copies. Any dissemination or use of this
information by a person other than the intended recipient is
unauthorized and is strictly prohibited by law.-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Installation

[Nils Leideck - ITSM]

Hi,

On 11.08.2010, at 14:52, Sebastien Bory wrote:

> I need to create an MySQL user “IUSR” with all access on the OTRS database, 
> or not necessary?


You need to have a user that can access the OTRS Db with “all privileges”, yes.
But the username is up to you … just provide it in Kernel/Config.pm 

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leid...@leidex.net
nils.leid...@otrs.com

http://webint.cryptonode.de / a Fractal project



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS Installation

[Sebastien Bory]

Dear user list

I want to manually install OTRS 2.4.7  on a windows server 2003 R2 with
Perl, IIS and MySQL.

I can install Perl module, I install MySQL and create the OTRS databases
with the script.

I have just a question:

I need to create an MySQL user "IUSR" with all access on the OTRS database,
or not necessary?

 

Best Regards

Sebastien Bory

 

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] OTRS Installation

[Faisal Misle]

I dont know. Mysite hosts it.
http://mysite.com/cgi-bin/show_me?page=hosting_details&object=dphost06200&refcd=WSUOWS010823NB01

On Thu, Jun 10, 2010 at 9:46 AM, Siva Prasad  wrote:
> Hi Faisal,
>
>  Installing on windows Machine is easier and doesn't require any
> expertise.It's almost  pressing Next Next .
>
> Thanks,
> Siva Prasad
>
> On Thu, Jun 10, 2010 at 7:50 PM, David Holder 
> wrote:
>>
>> Hi Faisal,
>>
>> Which platform are you thinking of installing OTRS on? ie Linux/Windows
>> etc.
>>
>> Regards,
>>
>> David
>>
>> On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle 
>> wrote:
>>>
>>> Hello,
>>> I tried the online demo of otrs and loved it.
>>> But I am quite bad at isntalling these types of things of servers.
>>> Could some one help me install in on my server for free?
>>>
>>> --
>>> Faisal Misle
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>



-- 
Faisal Misle
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] OTRS Installation

[Siva Prasad]

Hi Faisal,

 Installing on windows Machine is easier and doesn't require any
expertise.It's almost  pressing *Next Next *.

Thanks,
Siva Prasad

On Thu, Jun 10, 2010 at 7:50 PM, David Holder wrote:

> Hi Faisal,
>
> Which platform are you thinking of installing OTRS on? ie Linux/Windows
> etc.
>
> Regards,
>
> David
>
>
> On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle wrote:
>
>> Hello,
>> I tried the online demo of otrs and loved it.
>> But I am quite bad at isntalling these types of things of servers.
>> Could some one help me install in on my server for free?
>>
>> --
>> Faisal Misle
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] OTRS Installation

[David Holder]

Hi Faisal,

Which platform are you thinking of installing OTRS on? ie Linux/Windows etc.

Regards,

David

On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle  wrote:

> Hello,
> I tried the online demo of otrs and loved it.
> But I am quite bad at isntalling these types of things of servers.
> Could some one help me install in on my server for free?
>
> --
> Faisal Misle
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] OTRS Installation

[Faisal Misle]

Hello,
I tried the online demo of otrs and loved it.
But I am quite bad at isntalling these types of things of servers.
Could some one help me install in on my server for free?

-- 
Faisal Misle
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation guide for FreeBSD ...

[Kiffin Gish]

Problem fixed: sudo cpan -i Apache2::Reload

On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote:
> I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't
> locate Apache2/Reload.pm etc.
> 
> Is there a guide available that explains how to do this?
> 


-- 
Kiffin Gish 
Gouda, The Netherlands


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation guide for FreeBSD ...

[Gazizov Andrey]

Hello.

Seems like you haven't it on your mashine. If u using mod_perl 2:

ws-moonshiner# cd /usr/ports/www/p5-Apache-Reload && make 
-DWITH_MODPERL2 all install clean


Voila :-)

Kiffin Gish wrote:

I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't
locate Apache2/Reload.pm etc.

Is there a guide available that explains how to do this?

  



--
Best regards,
Andrey Gazizov
RETN

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation guide for FreeBSD ...

[Kiffin Gish]

I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't
locate Apache2/Reload.pm etc.

Is there a guide available that explains how to do this?

-- 
Kiffin Gish 
Gouda, The Netherlands


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Two otrs installation in one machine

[sharif islam]

On Thu, Jan 14, 2010 at 10:26 AM, Michiel Beijen
 wrote:
> Hi Sharif,
>
> Unfortunately, if you use mod_perl, you are limited to running one
> OTRS instance per apache host. You can only have one module per apache
> instance, so it will cache your database settings, and use them for
> both OTRS instances.
>
> You could set up two apaches, or disable mod_perl.
>

Ah!, yes,  I am running mod_perl. Thanks for the response. I will try
to setup another apache for test.

--sharif
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Two otrs installation in one machine

[Michiel Beijen]

Hi Sharif,

Unfortunately, if you use mod_perl, you are limited to running one
OTRS instance per apache host. You can only have one module per apache
instance, so it will cache your database settings, and use them for
both OTRS instances.

You could set up two apaches, or disable mod_perl.


--
Michiel Beijen
R&D

OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany

T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm


On Thu, Jan 14, 2010 at 5:17 PM, sharif islam  wrote:
> Hi,
>
> I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also
> upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point
> to the new installation. T
>
>
> The web and perl files are in machine1 (RHEL, apache) , 4.1 database
> is in machine2 and 5.0 is in machine3. I created a new directory in
> machine1, pointing to the 5.0 database in machine3 in Config.pm.
> However, when I go to access the new otrs,  it i still grabbing the
> current information from 4.1 database.
>
>
> I have done all the part needed for the database upgrade (sql dump,
> import, check, repair, run the otrs upgrade script). I have done all
> these in machine3.
>
> This is my current setup with otrs 2.1.3 and mysql 4.1:
>
> PerlRequire /web/mycurrentotrs/scripts/apache2-perl-startup.pl
>
> ScriptAlias /otrs/ "/web/mycurrentotrs/bin/cgi-bin/"
> Alias /otrs-web/ "/web/mycurrentotrs/var/httpd/htdocs/"
>
> I have created a new conf file for apache pointing to the new/test
> installation in the same machine (this is for otrs 2.4.5 and mysql
> 5.0)
>
>
> PerlRequire /web/mynewotrs/scripts/apache2-perl-startup.pl
>
> ScriptAlias /otrsnew/ "/web/mynewotrs/bin/cgi-bin/"
> Alias /otrs-web/ "/web/mynewotrs/var/httpd/htdocs/"
>
>
> However, when go to:
>
> http://mywebserver/otrsnew/index.pl
>
> it still points to the current database in machine2 (I was expecting
> some error messages). [For the test, I took a mysqldump from a week
> ago so in the new/test
> installation the data should be old.] It seems not be reading
> the information from the new folder ( I have some extra authentication
> script in Config.pm based on modperl which I have copied to the new
> Config.pm)
>
> Any idea? maybe there is some session variable in the web server that
> is pointing to the current directory.
>
> thanks,
>
> --sharif
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Two otrs installation in one machine

[sharif islam]

Hi,

I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also
upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point
to the new installation. T


The web and perl files are in machine1 (RHEL, apache) , 4.1 database
is in machine2 and 5.0 is in machine3. I created a new directory in
machine1, pointing to the 5.0 database in machine3 in Config.pm.
However, when I go to access the new otrs,  it i still grabbing the
current information from 4.1 database.


I have done all the part needed for the database upgrade (sql dump,
import, check, repair, run the otrs upgrade script). I have done all
these in machine3.

This is my current setup with otrs 2.1.3 and mysql 4.1:

PerlRequire /web/mycurrentotrs/scripts/apache2-perl-startup.pl

ScriptAlias /otrs/ "/web/mycurrentotrs/bin/cgi-bin/"
Alias /otrs-web/ "/web/mycurrentotrs/var/httpd/htdocs/"

I have created a new conf file for apache pointing to the new/test
installation in the same machine (this is for otrs 2.4.5 and mysql
5.0)


PerlRequire /web/mynewotrs/scripts/apache2-perl-startup.pl

ScriptAlias /otrsnew/ "/web/mynewotrs/bin/cgi-bin/"
Alias /otrs-web/ "/web/mynewotrs/var/httpd/htdocs/"


However, when go to:

http://mywebserver/otrsnew/index.pl

it still points to the current database in machine2 (I was expecting
some error messages). [For the test, I took a mysqldump from a week
ago so in the new/test
installation the data should be old.] It seems not be reading
the information from the new folder ( I have some extra authentication
script in Config.pm based on modperl which I have copied to the new
Config.pm)

Any idea? maybe there is some session variable in the web server that
is pointing to the current directory.

thanks,

--sharif
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

[Frank Goenninger - Consequor Consulting AG]

Hi Martin,

Am 27.09.2009 um 13:53 schrieb Martin Edenhofer:


Hi Frank,

to check if perl environment is working well use:

shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl


It does.



The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's
something (e. g. file permission related to the user/web server user
which is executing installer.pl.

If not, then the error message will give your more detail about your
problem. :)


The actual problem was that I used apache2-httpd.include.conf in my  
httpd.conf. I then changed to apache2-httpd-new.include.conf. And the  
problem was gone. Why? I actually really seriously don't know. And I  
don't have the time to clearify currently.


Anyway: OTRS works. Customization in the works now.

Thanks for replying.

Cheers!

Frank


On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG
wrote:


Hello OTRSers,

I am a bloody newbie re OTRS.

In  a brave attempt  to install OTRS 2.4 on  FreeBSD 7.2 with MySQL
5.1.38 using Perl 5.10.1 I get the following error:

Software error:
Can't locate object method "new" via package "Kernel::Config" at /
serv/opt/otrs/bin/cgi-bin/installer.pl line 53,  line 275.
This occurs after having enter the database info on screen #2 in the
Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out
of ideas as all checks I could find via WWW and mailing lists just
say "Syntax OK" and that's about it. I double checked the perl env
and all modules are installed ok.
Any ideas, hints, advice really appreciated!
TIA!
Cheers
Frank


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

[Martin Edenhofer]

Hi Frank,

to check if perl environment is working well use:

shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl

The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's  
something (e. g. file permission related to the user/web server user  
which is executing installer.pl.


If not, then the error message will give your more detail about your  
problem. :)


 -Martin

On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG  
wrote:



Hello OTRSers,

I am a bloody newbie re OTRS.

In  a brave attempt  to install OTRS 2.4 on  FreeBSD 7.2 with MySQL  
5.1.38 using Perl 5.10.1 I get the following error:


Software error:
Can't locate object method "new" via package "Kernel::Config" at / 
serv/opt/otrs/bin/cgi-bin/installer.pl line 53,  line 275.
This occurs after having enter the database info on screen #2 in the  
Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out  
of ideas as all checks I could find via WWW and mailing lists just  
say "Syntax OK" and that's about it. I double checked the perl env  
and all modules are installed ok.

Any ideas, hints, advice really appreciated!
TIA!
Cheers
 Frank


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

[Frank Goenninger - Consequor Consulting AG]

Hello OTRSers,

I am a bloody newbie re OTRS.

In  a brave attempt  to install OTRS 2.4 on  FreeBSD 7.2 with MySQL  
5.1.38 using Perl 5.10.1 I get the following error:


Software error:
Can't locate object method "new" via package "Kernel::Config" at /serv/ 
opt/otrs/bin/cgi-bin/installer.pl line 53,  line 275.
This occurs after having enter the database info on screen #2 in the  
Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of  
ideas as all checks I could find via WWW and mailing lists just say  
"Syntax OK" and that's about it. I double checked the perl env and all  
modules are installed ok.

Any ideas, hints, advice really appreciated!
TIA!
Cheers
  Frank

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation support

[Alan McKay]

On Tue, Aug 18, 2009 at 5:33 AM, Codatel Lists wrote:
> is there anyone who is interested in assisting with installation and
> configuration of an otrs system.
> or is there anyone who can point me to an appropriate person or
> company who can assist with this?

Well, the obvious answer is the OTRS people, is it not?

http://www.otrs.com/en/


-- 
“Don't eat anything you've ever seen advertised on TV”
 - Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation support

[Codatel Lists]

linux

On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote:

> * Codatel Lists :
>
>> is there anyone who is interested in assisting with installation and
>> configuration of an otrs system. or is there anyone who can point  
>> me to
>> an appropriate person or company who can assist with this?
>
> On which platform?
>
> -- 
> Ralf Hildebrandt
>  Geschäftsbereich IT | Abteilung Netzwerk
>  Charité - Universitätsmedizin Berlin
>  Campus Benjamin Franklin
>  Hindenburgdamm 30 | D-12203 Berlin
>  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
>  ralf.hildebra...@charite.de | http://www.charite.de
>   
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation support

[Ralf Hildebrandt]

* Codatel Lists :

> is there anyone who is interested in assisting with installation and 
> configuration of an otrs system. or is there anyone who can point me to
> an appropriate person or company who can assist with this?

On which platform?

-- 
Ralf Hildebrandt
  Geschäftsbereich IT | Abteilung Netzwerk
  Charité - Universitätsmedizin Berlin
  Campus Benjamin Franklin
  Hindenburgdamm 30 | D-12203 Berlin
  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
  ralf.hildebra...@charite.de | http://www.charite.de

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation support

[Codatel Lists]

is there anyone who is interested in assisting with installation and  
configuration of an otrs system.
or is there anyone who can point me to an appropriate person or  
company who can assist with this?


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation otrs 2.4.1

[Rory]

Your webserver doesn't recognise this as a file that it can process
and so it is just returning the file itself.
What webserver are you using? Apache?

Have a look at the Apache doc to set this up;

http://httpd.apache.org/docs/2.2/howto/cgi.html

Rory

Support my 365 Challenge in aid of the Irish Cancer Society

www.365challenge.ie



2009/8/5 Davis, Sam :
> Greetings,
>
> I am experiencing a problem with the installation of OTRS 2.4.1.  I have
> installed the web server and need to implement the database but everytime I
> execute in a browser http://localhost/otrs/installer.pl .  I get the error
> the extension .pl is unknown and wants to download the file.  Does anyone
> has any suggestions.
>
> Best Regards,
>
>
> Sam Davis
>
> ___
> Sam Davis
> System Adminstrator
> AAIPharma
> c/ Rosa de Lima, 1-bis, Edificio Alba
> 28290 Las Matas (Madrid)
> Tel: +34 91 372 6065 (Direct)
> Fax: +34 91 372 6060
> sam.da...@aaipharma.com
> www.aaipharma.com
> ___
> The content of this e-mail and any attachments to it is intended only for
> the confidential
> use of the intended recipient(s). If you are not the intended recipient(s),
> you are hereby
> notified that you have received this communication in error and that any
> disclosure, copying,
> distribution, or the taking of any action in reliance on the contents of
> this e-mail is
> strictly prohibited and that the documents should be returned to the author
> immediately.
> If you have received this email in error, please notify the author by using
> the reply key
> immediately.
> P Please consider the Environment before printing this e-mail.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation otrs 2.4.1

[Davis, Sam]

Greetings,


I am experiencing a problem with the installation of OTRS 2.4.1.  I have
installed the web server and need to implement the database but
everytime I execute in a browser http://localhost/otrs/installer.pl .  I
get the error the extension .pl is unknown and wants to download the
file.  Does anyone has any suggestions.

Best Regards, 
  
  
Sam Davis 
___
Sam Davis
System Adminstrator
AAIPharma
c/ Rosa de Lima, 1-bis, Edificio Alba
28290 Las Matas (Madrid)
Tel: +34 91 372 6065 (Direct)
Fax: +34 91 372 6060
sam.da...@aaipharma.com
www.aaipharma.com  
___ 
The content of this e-mail and any attachments to it is intended only
for the confidential
use of the intended recipient(s). If you are not the intended
recipient(s), you are hereby
notified that you have received this communication in error and that any
disclosure, copying,
distribution, or the taking of any action in reliance on the contents of
this e-mail is
strictly prohibited and that the documents should be returned to the
author immediately.
If you have received this email in error, please notify the author by
using the reply key
immediately.
P Please consider the Environment before printing this e-mail.


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] [SOLVED partially] migrate OTRS installation to new linux install

[Coert Waagmeester]

On Wed, 2009-07-22 at 09:44 +0200, Coert Waagmeester wrote:
> Hello all,
> 
> Thanks for such an awesome product! OTRS is amazing!
> 
> 
> We have a new server, and I would like to 'move' our current OTRS
> installation to this new server.
> 
> It will be from Centos 5.3 32-bit to Centos 5.3 64-bit.
> 
> 
> I figured it would come down to the following:
> 
> 1. Install clean OTRS on new server with MySQL database.
> 2. Stop current OTRS server and make a MySQL DB backup.
> 3. Restore DB Backup on new server.
> 4. Copy entire /opt/otrs to new server.
> 5. Verify httpd(apache) configs
> 6. Start everything on new server
> 
> 
> Is this a good way to do the migration? Or is there a better way?
> 
> 
> Kind regards,
> Coert Waagmeester
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/


Forgive me, I found it in the FAQ.
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=258


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] migrate OTRS installation to new linux install

[Coert Waagmeester]

Hello all,

Thanks for such an awesome product! OTRS is amazing!


We have a new server, and I would like to 'move' our current OTRS
installation to this new server.

It will be from Centos 5.3 32-bit to Centos 5.3 64-bit.


I figured it would come down to the following:

1. Install clean OTRS on new server with MySQL database.
2. Stop current OTRS server and make a MySQL DB backup.
3. Restore DB Backup on new server.
4. Copy entire /opt/otrs to new server.
5. Verify httpd(apache) configs
6. Start everything on new server


Is this a good way to do the migration? Or is there a better way?


Kind regards,
Coert Waagmeester

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[sumeet jain]

Thanks a Ton...
I will get back if i have issues

On Sat, Jun 27, 2009 at 6:25 AM, Karlos Jelez  wrote:

> Hi,
>
> I have been using OTRS for 4 years and I have 4 OTRS installations on one
> box.
> I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s
> Every OTRS installation is using its path.
> Apache & crontab must be configured to serve the 4 OTRS installations.
>
> I did install from sources.
>
> I will try to answer specific questions to help you.
>
> Karlos,
>
>
> 2009/6/25 sumeet jain 
>
>> Does OTRS needs to be installed at /opt/otrs/ Only?
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Karlos Jelez]

Hi,

I have been using OTRS for 4 years and I have 4 OTRS installations on one
box.
I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s
Every OTRS installation is using its path.
Apache & crontab must be configured to serve the 4 OTRS installations.

I did install from sources.

I will try to answer specific questions to help you.

Karlos,


2009/6/25 sumeet jain 

> Does OTRS needs to be installed at /opt/otrs/ Only?
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Yogesh Desai]

Are you using binary installation.
If you are using source installation then this should not be an issue.
Thanks,
Yogesh


-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn 
Beasley
Sent: Friday, June 26, 2009 11:20 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Installation path

Hi all,
> Thanks..
> Actually, the documentation suggests /op/ at all the places,so was
> confused.
>
> Also, seems its possible to run multiple instances of OTRS in one
> machine...
> I havent tried but want to do it...
>
> Any suggestions/experiences welcome..
>
>
My 2 Cents :D

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=289

--Shawn
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Shawn Beasley]

Hi all,

Thanks..
Actually, the documentation suggests /op/ at all the places,so was 
confused.
 
Also, seems its possible to run multiple instances of OTRS in one 
machine...

I havent tried but want to do it...
 
Any suggestions/experiences welcome..


 

My 2 Cents :D

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=289

--Shawn
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[sumeet jain]

Thanks..
Actually, the documentation suggests /op/ at all the places,so was confused.

Also, seems its possible to run multiple instances of OTRS in one machine...
I havent tried but want to do it...

Any suggestions/experiences welcome..


On 6/25/09, Juan Ferreyra  wrote:
>
> We are still not using mod_perl because we are in a dev early fase, we are
> using otrs version 2.3.4.
> You can try to configure 2 different virtual hosts in apache.
>
>
> Jan Schuer wrote:
>
>> Are both using mod_perl? I only get this working, one with mod_perl, the
>> other without mod_perl.
>> which version do you use?
>>
>> Greetz,
>> Jan
>>
>> Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven:
>>
>> I have 2 installations in the same server, one in the default path, the
>>> other in /opt/otrs2, each one with its own database, both are working fine,
>>> so I think it's possible to put it anywhere.
>>> Regards,
>>> Juan Ferreyra
>>>
>>> sumeet jain wrote:
>>>
 Does OTRS needs to be installed at /opt/otrs/ Only?


 


 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

 NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
 http://www.otrs.com/en/support/enterprise-subscription/

>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Juan Ferreyra]

We are still not using mod_perl because we are in a dev early fase, we 
are using otrs version 2.3.4.

You can try to configure 2 different virtual hosts in apache.


Jan Schuer wrote:
Are both using mod_perl? I only get this working, one with mod_perl, 
the other without mod_perl.

which version do you use?

Greetz,
Jan

Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven:

I have 2 installations in the same server, one in the default path, 
the other in /opt/otrs2, each one with its own database, both are 
working fine, so I think it's possible to put it anywhere.

Regards,
Juan Ferreyra

sumeet jain wrote:

Does OTRS needs to be installed at /opt/otrs/ Only?


 



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Jan Schuer]

Are both using mod_perl? I only get this working, one with mod_perl,  
the other without mod_perl.

which version do you use?

Greetz,
Jan

Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven:

I have 2 installations in the same server, one in the default path,  
the other in /opt/otrs2, each one with its own database, both are  
working fine, so I think it's possible to put it anywhere.

Regards,
Juan Ferreyra

sumeet jain wrote:

Does OTRS needs to be installed at /opt/otrs/ Only?




-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Juan Ferreyra]

I have 2 installations in the same server, one in the default path, the 
other in /opt/otrs2, each one with its own database, both are working 
fine, so I think it's possible to put it anywhere.

Regards,
Juan Ferreyra

sumeet jain wrote:

Does OTRS needs to be installed at /opt/otrs/ Only?




-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation path

[Marco Vannini]

Hi,
I don't think its mandatory having otrs in /opt either because in many case
you can find $OTRS_HOME or $HOME used for the crontab script runned by user
otrs.



On Thu, Jun 25, 2009 at 11:55 AM, sumeet jain  wrote:

> Does OTRS needs to be installed at /opt/otrs/ Only?
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation path

[sumeet jain]

Does OTRS needs to be installed at /opt/otrs/ Only?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] installation on FreeBSD Jail

[Jerais A. Al-Jeraisy]

Hi Michiel,

thank you man, you made my day, i thought no one faced/know my issue!

i'll check the servers this week and get back, appreciated.

btw, for Lighty + OTRS how-to, consider it done, i'll send it to the
maillist next week, insha'allah.

-- 
Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+.
Sr. Systems Specialist
email: r...@jerais.com
website: http://www.jerais.com

"Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown

On Mon, Jun 8, 2009 at 1:07 PM, Michiel Beijen  wrote:

> Hi Jerais,
>
> You probably noticed that Log.pm uses the System-V shared memory queues to
> store the system log messages for displaying these in the web frontend.
> I currently do not have access to a FreeBSD system, but there is a kernel
> configuration flag to enable System-V shmem: see the SYSVSHM option in the
> Handbook:
> http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is
> this enabled in your kernel?
>
> Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is
> necessary to allow access to shmget et al. from a jail.
>
> Can you share your experiences with running OTRS on Lighty? Do you also use
> fcgi? Were there any caveats configuring it, and can you share your
> configuration setup?
>
> Kind regards,
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy wrote:
>
>> Hi all,
>>
>> well, i've this strange problem and i'm sure you gonna help me :-).
>>
>> - the problem is:
>> when i run -though web- installer.pl or index.pl i'm getting this error
>> message:
>>
>> "Function not implemented at
>> /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93."
>>
>> - this is the environment that i'm gonna install OTRS on:
>>
>> FreeBSD 7.1. -Jailed-.
>> Webserver: lighttpd-1.4.22
>> Perl version: v5.10.0
>> perl-OTRS modules:
>> ./otrs.checkModules
>> "
>>o CGIok (v3.43)
>>o Date::Pcalcok (v1.2)
>>o Date::Format...ok (v2.22)
>>o DBIok (v1.607)
>>o DBD::mysql.ok (v4.010)
>>o Digest::MD5ok (v2.38)
>>o Crypt::PasswdMD5...ok (v1.3)
>>o LWP::UserAgent.ok (v5.826)
>>o IO::Scalar.ok (v2.110)
>>o IO::Wrap...ok (v2.110)
>>o MIME::Base64...ok (v3.07)
>>o Mail::Internet.ok (v2.04)
>>o MIME::Toolsok (v5.427)
>>o Net::DNS...ok (v0.65)
>>o Net::POP3..ok (v2.29)
>>   o Net::POP3::SSLWrapper...not installed! (not required / for SSL
>> connections)
>>o Net::IMAP::Simple..not installed! (not required / for
>> IMAP connections)
>>   o Net::IMAP::Simple::SSL..not installed! (not required / for SSL
>> connections)
>>o Net::SMTP..ok (v2.31)
>>   o Authen::SASLok (v2.12)
>>o Net::LDAP..not installed! (not required / for
>> directory authentication)
>>o GD.ok (v2.41)
>>   o GD::Textok (v0.86)
>>   o GD::Graph...ok (v1.44_01)
>>   o GD::Graph::linesok (v1.17)
>>   o GD::Text::Align.ok (v1.18)
>>o PDF::API2..ok (v0.73)
>>   o Compress::Zlib..ok (v2.015)
>>o XML::Parserok (v2.36)
>> "
>> this is the first time i'm getting this with OTRS, and i'm struggling
>> since 2days to solve it.
>>
>> appreacitaced your help in advance.
>>
>>
>> --
>> Jerais A. Al-Jeraisy, RHCE
>> Sr. Systems Specialist
>> email: r...@jerais.com
>> website: http://www.jerais.com
>>
>> "Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscriptio

Re: [otrs] installation on FreeBSD Jail

[Michiel Beijen]

Hi Jerais,

You probably noticed that Log.pm uses the System-V shared memory queues to
store the system log messages for displaying these in the web frontend.
I currently do not have access to a FreeBSD system, but there is a kernel
configuration flag to enable System-V shmem: see the SYSVSHM option in the
Handbook:
http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is
this enabled in your kernel?

Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is
necessary to allow access to shmget et al. from a jail.

Can you share your experiences with running OTRS on Lighty? Do you also use
fcgi? Were there any caveats configuring it, and can you share your
configuration setup?

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy  wrote:

> Hi all,
>
> well, i've this strange problem and i'm sure you gonna help me :-).
>
> - the problem is:
> when i run -though web- installer.pl or index.pl i'm getting this error
> message:
>
> "Function not implemented at
> /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93."
>
> - this is the environment that i'm gonna install OTRS on:
>
> FreeBSD 7.1. -Jailed-.
> Webserver: lighttpd-1.4.22
> Perl version: v5.10.0
> perl-OTRS modules:
> ./otrs.checkModules
> "
>o CGIok (v3.43)
>o Date::Pcalcok (v1.2)
>o Date::Format...ok (v2.22)
>o DBIok (v1.607)
>o DBD::mysql.ok (v4.010)
>o Digest::MD5ok (v2.38)
>o Crypt::PasswdMD5...ok (v1.3)
>o LWP::UserAgent.ok (v5.826)
>o IO::Scalar.ok (v2.110)
>o IO::Wrap...ok (v2.110)
>o MIME::Base64...ok (v3.07)
>o Mail::Internet.ok (v2.04)
>o MIME::Toolsok (v5.427)
>o Net::DNS...ok (v0.65)
>o Net::POP3..ok (v2.29)
>   o Net::POP3::SSLWrapper...not installed! (not required / for SSL
> connections)
>o Net::IMAP::Simple..not installed! (not required / for IMAP
> connections)
>   o Net::IMAP::Simple::SSL..not installed! (not required / for SSL
> connections)
>o Net::SMTP..ok (v2.31)
>   o Authen::SASLok (v2.12)
>o Net::LDAP..not installed! (not required / for
> directory authentication)
>o GD.ok (v2.41)
>   o GD::Textok (v0.86)
>   o GD::Graph...ok (v1.44_01)
>   o GD::Graph::linesok (v1.17)
>   o GD::Text::Align.ok (v1.18)
>o PDF::API2..ok (v0.73)
>   o Compress::Zlib..ok (v2.015)
>o XML::Parserok (v2.36)
> "
> this is the first time i'm getting this with OTRS, and i'm struggling since
> 2days to solve it.
>
> appreacitaced your help in advance.
>
>
> --
> Jerais A. Al-Jeraisy, RHCE
> Sr. Systems Specialist
> email: r...@jerais.com
> website: http://www.jerais.com
>
> "Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] installation on FreeBSD Jail

[Jerais A. Al-Jeraisy]

Hi all,

well, i've this strange problem and i'm sure you gonna help me :-).

- the problem is:
when i run -though web- installer.pl or index.pl i'm getting this error
message:

"Function not implemented at
/usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93."

- this is the environment that i'm gonna install OTRS on:

FreeBSD 7.1. -Jailed-.
Webserver: lighttpd-1.4.22
Perl version: v5.10.0
perl-OTRS modules:
./otrs.checkModules
"
   o CGIok (v3.43)
   o Date::Pcalcok (v1.2)
   o Date::Format...ok (v2.22)
   o DBIok (v1.607)
   o DBD::mysql.ok (v4.010)
   o Digest::MD5ok (v2.38)
   o Crypt::PasswdMD5...ok (v1.3)
   o LWP::UserAgent.ok (v5.826)
   o IO::Scalar.ok (v2.110)
   o IO::Wrap...ok (v2.110)
   o MIME::Base64...ok (v3.07)
   o Mail::Internet.ok (v2.04)
   o MIME::Toolsok (v5.427)
   o Net::DNS...ok (v0.65)
   o Net::POP3..ok (v2.29)
  o Net::POP3::SSLWrapper...not installed! (not required / for SSL
connections)
   o Net::IMAP::Simple..not installed! (not required / for IMAP
connections)
  o Net::IMAP::Simple::SSL..not installed! (not required / for SSL
connections)
   o Net::SMTP..ok (v2.31)
  o Authen::SASLok (v2.12)
   o Net::LDAP..not installed! (not required / for
directory authentication)
   o GD.ok (v2.41)
  o GD::Textok (v0.86)
  o GD::Graph...ok (v1.44_01)
  o GD::Graph::linesok (v1.17)
  o GD::Text::Align.ok (v1.18)
   o PDF::API2..ok (v0.73)
  o Compress::Zlib..ok (v2.015)
   o XML::Parserok (v2.36)
"
this is the first time i'm getting this with OTRS, and i'm struggling since
2days to solve it.

appreacitaced your help in advance.


-- 
Jerais A. Al-Jeraisy, RHCE
Sr. Systems Specialist
email: r...@jerais.com
website: http://www.jerais.com

"Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Otrs installation for Mssqlserver2005

[Michiel Beijen]

Hi Ravi,
You won't need ActivePerl; you can run OTRS with Microsoft SQL Server on any
perl distribution, just as long as it is Perl 5.8 or 5.10. The major perl
distributions for win32 are Strawberry Perl and Activestate Perl.

To connect using ODBC you'd have to have DBD::ODBC module installed. You
should see no error message if you'd issue the following statement:

perl -e"use DBD::ODBC;"


Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Tue, May 19, 2009 at 18:46, ravi shanker  wrote:

> Hi Afshar,
> To start with, is Active perl installation must for sqlserver to work for
> OTRS?
>  i don't have active perl installation in my system.
> #settings for mSsqlserver
> $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL
> Server};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;";
> $Self->{"Database::Type"} = 'mssql';
> $Self->{DatabaseUserTable} = 'users'';
> #--#
>
> does config.pm checks "db.pm"  by anyway.
> pls send any working config.pm,it would be of great help.thanks in advance
> afshar
>
> Ravi Shankar
>
>
>
> --
> *From:* Afshar Mohebbi 
> *To:* User questions and discussions about OTRS. 
> *Sent:* Tuesday, May 19, 2009 10:17:04 AM
> *Subject:* Re: [otrs] (no subject)
>
> Could you provide your config.pm and your logs?
>
> Afshar Mohebbi
>
>
> On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote:
>
>> Hi ,
>> please help me with configuring sqlserver2005 to Otrs. i have added  DSN
>> ->system DSN connecting to OTRS in Config.pm.
>> lndex.pl page is coming ,when i enter r...@localhost and password.page
>> can't found error is coming.
>>
>>
>> Regds
>>
>> Ravi Shankar
>>
>>
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Otrs installation for Mssqlserver2005

[ravi shanker]

Hi Afshar,
To start with, is Active perl installation must for sqlserver to work for OTRS?
 i don't have active perl installation in my system.
#settings for mSsqlserver
$Self->{DatabaseDSN} = 
"DBI:ODBC:driver={SQLServer};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;";
$Self->{"Database::Type"} = 'mssql'; 
$Self->{DatabaseUserTable} = 'users'';
#--#

does config.pm checks "db.pm"  by anyway.
pls send any working config.pm,it would be of great help.thanks in advance 
afshar

 Ravi Shankar







From: Afshar Mohebbi 
To: User questions and discussions about OTRS. 
Sent: Tuesday, May 19, 2009 10:17:04 AM
Subject: Re: [otrs] (no subject)


Could you provide your config.pm and your logs?

Afshar Mohebbi



On Mon, May 18, 2009 at 7:17 PM, ravi shanker  wrote:

Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added  DSN 
->system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't 
found error is coming.
 
Regds
Ravi Shankar





-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


  -
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation Error in Ubuntu 9.04

[Michiel Beijen]

Dear Mr Kumar,

You are obviously having issues with the otrs2 installation package.

The Debian package (of which the Ubuntu package is derived) is currently no
longer actively maintained, see:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300

The bug tracker for the Debian package is here:
http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2

If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform
an 'installation from source' as described in the user manual; it will not take
you very long and it is properly documented.
See: http://doc.otrs.org/2.3/en/html/x414.html
--

Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Thu, May 7, 2009 at 09:00,  wrote:

> Nobody... Nobody... :(
>
>
> On May 5, 2009 4:32pm, Ravi Kumar  wrote:
> > Please help me...
> > :( :(
> >
> > On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com> wrote:
> >
> > Hi
> >
> > I tried to install otrs2 in ubuntu
> > I got below error msg, Please help me
> >
> > r...@serveross:/home/ravi# apt-get install otrs2
> > Reading package lists... Done
> > Building dependency tree
> > Reading state information... Done
> >
> > otrs2 is already the newest version.
> > The following packages were automatically installed and are no longer
> required:
> > pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected
> tango-icon-theme python-pkg-resources odt2txt python-rdflib
> >
> > Use 'apt-get autoremove' to remove them.
> > 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
> > 1 not fully installed or removed.
> > After this operation, 0B of additional disk space will be used.
> >
> > Setting up otrs2 (2.3.2-2) ...
> > dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
> > *** WARNING: ucf was run from a maintainer script that uses debconf, but
> > the script did not pass --debconf-ok to ucf. The maintainer
> >
> > script should be fixed to not stop debconf before calling ucf,
> > and pass it this parameter. For now, ucf will revert to using
> > old-style, non-debconf prompting. Ugh!
> >
> > Please inform the package maintainer about this problem.
> >
> > Replacing config file /etc/otrs/database.pm with new version
> > granting access to database otrs2 for o...@localhost: already exists.
> > creating database otrs2: success.
> >
> > verifying database otrs2 exists: success.
> > populating database via sql... done.
> > dbconfig-common: flushing administrative password
> > Module perl already enabled
> > ERROR: Module rewrite not properly enabled:
> /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it
> >
> > dpkg: error processing otrs2 (--configure):
> > subprocess post-installation script returned error exit status 1
> > Errors were encountered while processing:
> > otrs2
> > E: Sub-process /usr/bin/dpkg returned an error code (1)
> >
> > r...@serveross:/home/ravi#
> >
> >
> >
> > Thanks,
> > Ravi
> >
> >
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation Error in Ubuntu 9.04

[raviproff]

Nobody... Nobody... :(

On May 5, 2009 4:32pm, Ravi Kumar  wrote:

Please help me...
:( :(



On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com> wrote:



Hi



I tried to install otrs2 in ubuntu
I got below error msg, Please help me



r...@serveross:/home/ravi# apt-get install otrs2
Reading package lists... Done
Building dependency tree
Reading state information... Done



otrs2 is already the newest version.
The following packages were automatically installed and are no longer  
required:
pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected  
tango-icon-theme python-pkg-resources odt2txt python-rdflib



Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 0B of additional disk space will be used.



Setting up otrs2 (2.3.2-2) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
*** WARNING: ucf was run from a maintainer script that uses debconf, but
the script did not pass --debconf-ok to ucf. The maintainer



script should be fixed to not stop debconf before calling ucf,
and pass it this parameter. For now, ucf will revert to using
old-style, non-debconf prompting. Ugh!



Please inform the package maintainer about this problem.



Replacing config file /etc/otrs/database.pm with new version
granting access to database otrs2 for o...@localhost: already exists.
creating database otrs2: success.



verifying database otrs2 exists: success.
populating database via sql... done.
dbconfig-common: flushing administrative password
Module perl already enabled
ERROR: Module rewrite not properly enabled:  
/etc/apache2/mods-enabled/rewrite.load is a real file, not touching it



dpkg: error processing otrs2 (--configure):
subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)



r...@serveross:/home/ravi#





Thanks,
Ravi



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation Error in Ubuntu 9.04

[Ravi Kumar]

Please help me...
:( :(

On Mon, May 4, 2009 at 10:25 AM,  wrote:

> Hi
>
> I tried to install otrs2 in ubuntu
> I got below error msg, Please help me
>
> r...@serveross:/home/ravi# apt-get install otrs2
> Reading package lists... Done
> Building dependency tree
> Reading state information... Done
> otrs2 is already the newest version.
> The following packages were automatically installed and are no longer
> required:
> pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected
> tango-icon-theme python-pkg-resources odt2txt python-rdflib
> Use 'apt-get autoremove' to remove them.
> 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
> 1 not fully installed or removed.
> After this operation, 0B of additional disk space will be used.
> Setting up otrs2 (2.3.2-2) ...
> dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
> *** WARNING: ucf was run from a maintainer script that uses debconf, but
> the script did not pass --debconf-ok to ucf. The maintainer
> script should be fixed to not stop debconf before calling ucf,
> and pass it this parameter. For now, ucf will revert to using
> old-style, non-debconf prompting. Ugh!
>
> Please inform the package maintainer about this problem.
> Replacing config file /etc/otrs/database.pm with new version
> granting access to database otrs2 for o...@localhost: already exists.
> creating database otrs2: success.
> verifying database otrs2 exists: success.
> populating database via sql... done.
> dbconfig-common: flushing administrative password
> Module perl already enabled
> ERROR: Module rewrite not properly enabled:
> /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it
> dpkg: error processing otrs2 (--configure):
> subprocess post-installation script returned error exit status 1
> Errors were encountered while processing:
> otrs2
> E: Sub-process /usr/bin/dpkg returned an error code (1)
> r...@serveross:/home/ravi#
>
>
>
> Thanks,
> Ravi
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation Error in Ubuntu 9.04

[raviproff]

Hi

I tried to install otrs2 in ubuntu
I got below error msg, Please help me

r...@serveross:/home/ravi# apt-get install otrs2
Reading package lists... Done
Building dependency tree
Reading state information... Done
otrs2 is already the newest version.
The following packages were automatically installed and are no longer  
required:
pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected  
tango-icon-theme python-pkg-resources odt2txt python-rdflib

Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 0B of additional disk space will be used.
Setting up otrs2 (2.3.2-2) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
*** WARNING: ucf was run from a maintainer script that uses debconf, but
the script did not pass --debconf-ok to ucf. The maintainer
script should be fixed to not stop debconf before calling ucf,
and pass it this parameter. For now, ucf will revert to using
old-style, non-debconf prompting. Ugh!

Please inform the package maintainer about this problem.
Replacing config file /etc/otrs/database.pm with new version
granting access to database otrs2 for o...@localhost: already exists.
creating database otrs2: success.
verifying database otrs2 exists: success.
populating database via sql... done.
dbconfig-common: flushing administrative password
Module perl already enabled
ERROR: Module rewrite not properly enabled:  
/etc/apache2/mods-enabled/rewrite.load is a real file, not touching it

dpkg: error processing otrs2 (--configure):
subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
r...@serveross:/home/ravi#



Thanks,
Ravi
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Installation Error in Ubuntu

[raviproff]

Hi

I tried to install otrs2 in ubuntu
I got below error msg, Please help me

r...@serveross:/home/ravi# apt-get install otrs2
Reading package lists... Done
Building dependency tree
Reading state information... Done
otrs2 is already the newest version.
The following packages were automatically installed and are no longer  
required:
pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected  
tango-icon-theme python-pkg-resources odt2txt python-rdflib

Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 0B of additional disk space will be used.
Setting up otrs2 (2.3.2-2) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf
*** WARNING: ucf was run from a maintainer script that uses debconf, but
the script did not pass --debconf-ok to ucf. The maintainer
script should be fixed to not stop debconf before calling ucf,
and pass it this parameter. For now, ucf will revert to using
old-style, non-debconf prompting. Ugh!

Please inform the package maintainer about this problem.
Replacing config file /etc/otrs/database.pm with new version
granting access to database otrs2 for o...@localhost: already exists.
creating database otrs2: success.
verifying database otrs2 exists: success.
populating database via sql... done.
dbconfig-common: flushing administrative password
Module perl already enabled
ERROR: Module rewrite not properly enabled:  
/etc/apache2/mods-enabled/rewrite.load is a real file, not touching it

dpkg: error processing otrs2 (--configure):
subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
r...@serveross:/home/ravi#



Thanks,
Ravi
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installation errors

[Riccardo Michele Filippone]

try to do:
sudo apt-get purge otrs2
sudo apt-get install libapache2-mod-perl2-dev (or something similar)
sudo apt-get install otrs2


bye


Il giorno 12/feb/09, alle ore 00:42, Pierre-Andre Malbrough ha scritto:

I get errors when I try to install from Debian repositories...not  
having much success installing from Source either.  Can you send  
documentation on installation from source, I'm confused by the  
"INSTALL" file that comes with it.


Thanks

--
- Pierre-Andre
< 
Philidephia 
-2009 
-02-11-15-30-25.png>___

OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Installation errors

[Pierre-Andre Malbrough]

I get errors when I try to install from Debian repositories...not having
much success installing from Source either.  Can you send documentation on
installation from source, I'm confused by the "INSTALL" file that comes with
it.

Thanks

-- 
- Pierre-Andre
<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] installation problem on SUSE 11

[Leonardo Certuche]

Being a suse distro, yo can easily satisfy most of the requirements using
yast.
>From command line type yast (command-lined) or yast2 (graphical), choose
software management, insert the suse DVD and you'll be able to install any
package needed. Which packages? Check
http://doc.otrs.org/2.3/en/html/x414.html#installation-of-needed-perl-modulesand
http://www.otrs.com/en/products/otrsitsm/system-requirements/

2009/1/27 sanjeev rao 

> in other distro's it can be done as follows
>
> perl -MCPAN -e shell
>
> #install Apache2::Reload
>
> can you try similar for suse?
>
>
> --- On *Tue, 1/27/09, Bharat Malik * wrote:
>
> From: Bharat Malik 
> Subject: RE: [otrs] installation problem on SUSE 11
> To: sosweet_...@yahoo.com, "'User questions and discussions about OTRS.'"
> 
> Date: Tuesday, January 27, 2009, 2:24 PM
>
>
>  Hi Sanjeev,
>
>
>
> Following is error in log file of apache2.
>
>
>
>
>
> [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC
> (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
> /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi
> /usr/lib/perl5/5.10.0
> /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi
> /usr/lib/perl5/site_perl/5.10.0
> /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at
> (eval 110) line 3.\n
>
> [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload
> for server linux-0yq4.site:0, exiting...
>
>
>
>
>
> Thanks & Regards
>
> Bharat
>
>
>  --
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *sanjeev rao
> *Sent:* Tuesday, January 27, 2009 12:40 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] installation problem on SUSE 11
>
>
>
> i dont think so, can you please check the log files of apache (access,error
> logs) and update here?
>
> --- On *Tue, 1/27/09, Bharat Malik * wrote:
>
> From: Bharat Malik 
> Subject: Re: [otrs] installation problem on SUSE 11
> To: otrs@otrs.org
> Date: Tuesday, January 27, 2009, 10:05 AM
>
>
>
> Hi,
>
> I am facing problem during the installation of otrs on open SUSE 11. As I
> install otrs, my webserver (apache2) services will be automatically
> terminated.
>
> Is it a problem of otrs version?  Please help me.
>
>
>
> Thanks & Regards
>
> Bharat
>
> ___
>
> OTRS mailing list: otrs - Webpage: http://otrs.org/
>
> Archive: http://lists.otrs.org/pipermail/otrs
>
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
Leonardo Certuche
301 284 6250
leonardo.certu...@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] installation problem on SUSE 11

[sanjeev rao]

in other distro's it can be done as follows

perl -MCPAN -e shell

#install Apache2::Reload

can you try similar for suse?


--- On Tue, 1/27/09, Bharat Malik  wrote:
From: Bharat Malik 
Subject: RE: [otrs] installation problem on SUSE 11
To: sosweet_...@yahoo.com, "'User questions and discussions about OTRS.'" 

Date: Tuesday, January 27, 2009, 2:24 PM




 
 







Hi Sanjeev, 

   

Following is error in log file of apache2. 

   

   

[Tue Jan 27 14:15:42 2009] [error] Can't
locate Apache2/Reload.pm in @INC (@INC contains: ../../
/opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib
/usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at
(eval 110) line 3.\n 

[Tue Jan 27 14:15:42 2009] [error] Can't
load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... 

   

   

Thanks & Regards 

Bharat 

   









From:
otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao

Sent: Tuesday, January 27, 2009
12:40 PM

To: User questions and discussions
about OTRS.

Subject: Re: [otrs] installation
problem on SUSE 11 



   


 
  
  i dont think so, can you please check the log files
  of apache (access,error logs) and update here?

  

  --- On Tue, 1/27/09, Bharat Malik 
  wrote: 
  From: Bharat Malik
  

  Subject: Re: [otrs] installation problem on SUSE 11

  To: otrs@otrs.org

  Date: Tuesday, January 27, 2009, 10:05 AM 
  
  
    
  Hi, 
  I am
  facing problem during the installation of otrs on open SUSE 11. As I install
  otrs, my webserver (apache2) services will be automatically terminated. 
  Is it a
  problem of otrs version?  Please help me. 
    
  Thanks
  & Regards 
  Bharat 
  
  
  ___

OTRS mailing list: otrs - Webpage: http://otrs.org/

Archive: http://lists.otrs.org/pipermail/otrs

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs 
 


   



 




  ___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] installation problem on SUSE 11

[Bharat Malik]

Hi Sanjeev,

 

Following is error in log file of apache2.

 

 

[Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC
(@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
/srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at
(eval 110) line 3.\n

[Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload
for server linux-0yq4.site:0, exiting...

 

 

Thanks & Regards

Bharat

 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
sanjeev rao
Sent: Tuesday, January 27, 2009 12:40 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] installation problem on SUSE 11

 


i dont think so, can you please check the log files of apache (access,error
logs) and update here?

--- On Tue, 1/27/09, Bharat Malik  wrote:

From: Bharat Malik 
Subject: Re: [otrs] installation problem on SUSE 11
To: otrs@otrs.org
Date: Tuesday, January 27, 2009, 10:05 AM

 

Hi,

I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.

Is it a problem of otrs version?  Please help me.

 

Thanks & Regards

Bharat

___


OTRS mailing list: otrs - Webpage: http://otrs.org/


Archive: http://lists.otrs.org/pipermail/otrs


To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

 

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] installation problem on SUSE 11

[sanjeev rao]

i dont think so, can you please check the log files of apache (access,error 
logs) and update here?

--- On Tue, 1/27/09, Bharat Malik  wrote:
From: Bharat Malik 
Subject: Re: [otrs] installation problem on SUSE 11
To: otrs@otrs.org
Date: Tuesday, January 27, 2009, 10:05 AM




 
 






   

Hi, 

I am facing problem during the installation of otrs on open
SUSE 11. As I install otrs, my webserver (apache2) services will be
automatically terminated. 

Is it a problem of otrs version?  Please help me. 

   

Thanks & Regards 

Bharat 



 

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs


  ___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] installation problem on SUSE 11

[Bharat Malik]

 

Hi,

I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.

Is it a problem of otrs version?  Please help me.

 

Thanks & Regards

Bharat

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS installation on IIS?

[Jie(Jack) Zhu]

Hi Guys,

 

We have IIS server and running some other stuffs, it's impossible to us to
have another server which just running Apache.

I tried manually installing the OTRS on IIS server. I can install it with
install.pl and everything seemed ok no error reported. 

But I just can't run it. Always get errors tell me module loading problem.

 

Does any one have the experience to implement OTRS on IIS? How to get it
work? 

 

Thanks a lot!

 

Jack

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

AW: [otrs] new OTRS installation

[Armann, Gregor]

Hi!

> What does this error mean:
> Software error:
> Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm
> line 2138.


If you just have a fresh installation on a different directory then
/opt/otrs... set manually in ...otrs/Kernel/Config.pm


After:
package Kernel::Config;

sub Load {
my $Self = shift;
#  #
#  #
#  #
# Start of your own config options!!!  #
#  #
#  #
#  #


This line:
$Self->{Home} = '/yourpath/otrs';


Gregor Armann

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] new OTRS installation

[Nils Breunese (Lemonbit)]

Andrew Meyer wrote:


What does this error mean:
Software error:
Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm  
line 2138.


I'd start by looking at that line for a clue and checking whether you  
have all needed Perl modules installed (~otrs/bin/otrs.checkModules).


Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] new OTRS installation

[Andrew Meyer]

What does this error mean:

Software error:

Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line
2138.

 

 

Andrew Meyer

Unix Systems Administrator

314-787-0681  x39

314-565-0868 (cell)

1300 Hampton Ave.

Ste. 200

Saint Louis, MO 63139

 

http://www.precisionpractice.com/

 

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation problem ?

[Alexis Gingras]

Anyone can give me some advice on how the solve my problem?

2008/1/17, Alexis Gingras <[EMAIL PROTECTED]>:
>
> Thanks for the hints. After using the cvs version i got rid of the
> internal server error. But now i have
>
> Software Error:
> Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 
> 30.
>
> I looked into the doc if I missed something in the installation process
> but I don't think so. Im not sure what im doing wrong !
> Thanks !
>
> 2008/1/16, Peter van Beugen <[EMAIL PROTECTED]>:
> >
> >  Work-arounds:
> >
> > -  Install older perl modules on Fedora 7 (already figured out
> > in this list)
> >
> > -  Use Fedora Core 6
> >
> > -  Use OTRS CVS version
> >
> > -  Wait for 2.2.5… (I think –and hope- it will be released this
> > month….)
> >
> >
> >
> > Regards,
> >
> > Peter van Beugen
> >
> >
> >
> > *Van:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *Namens *Alexis
> > Gingras
> > *Verzonden:* dinsdag 15 januari 2008 19:44
> > *Aan:* User questions and discussions about OTRS.org
> > *Onderwerp:* Re: [otrs] Installation problem ?
> >
> >
> >
> > Yeah,
> > After some research I saw that otrs add some problem with perl ­>=5.8.25.
> > But I didn't saw any workaround or any release date for otrs 2.2.5. Does
> > anyone know it?
> > Thanks
> >
> > 2008/1/15, Peter van Beugen <[EMAIL PROTECTED]>:
> >
> > I think I read a thing about Fedora 7/8 and the new perl modules which
> > are the problem
> >
> > This bug is fixed in the upcoming 2.2.5 release:
> >
> > - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on
> > fresh
> >
> > installation on fedora 7, fedora 8, altlinux and ActiveState Perl on
> > win32.
> >
> > See:
> >
> > http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup
> >
> > Regards,
> >
> > Peter van Beugen
> >
> > -Oorspronkelijk bericht-
> > Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>]
> > Namens Lars Jørgensen
> > Verzonden: dinsdag 15 januari 2008 13:52
> > Aan: otrs@otrs.org
> > Onderwerp: RE: [otrs] Installation problem ?
> >
> > > If the Fedora package is not working for you, you might want
> >
> > > to file a bug in Fedora's bug tracker. The current version of OTRS is
> > 2.2.4, I
> >
> > > believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org .
> >
> > Let me sugggest a manual installation. I did it with absolutely no OTRS
> > experience just by following the instructions on otrs.org. This way
> > you'll be running the latest release and you end up knowing a little bit
> > about OTRS in the process.
> >
> > I installed it on a Debian stable if that's any help for you.
> >
> >
> >
> > --
> >
> > Lars
> >
> > ___
> >
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> >
> > Archive: http://lists.otrs.org/pipermail/otrs
> >
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > Support or consulting for your OTRS system?
> >
> > =http://www.otrs.com/
> >
> >
> > ___
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> >
> >
> > --
> > Alexis Gingras
> >
> >
> > ___
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
>
>
>
> --
> Alexis Gingras
>
>
>


-- 
Alexis Gingras
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation problem ?

[Alexis Gingras]

Thanks for the hints. After using the cvs version i got rid of the internal
server error. But now i have

Software Error:
Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30.

I looked into the doc if I missed something in the installation process but
I don't think so. Im not sure what im doing wrong !
Thanks !

2008/1/16, Peter van Beugen <[EMAIL PROTECTED]>:
>
>  Work-arounds:
>
> -  Install older perl modules on Fedora 7 (already figured out in
> this list)
>
> -  Use Fedora Core 6
>
> -  Use OTRS CVS version
>
> -  Wait for 2.2.5… (I think –and hope- it will be released this
> month….)
>
>
>
> Regards,
>
> Peter van Beugen
>
>
>
> *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Alexis
> Gingras
> *Verzonden:* dinsdag 15 januari 2008 19:44
> *Aan:* User questions and discussions about OTRS.org
> *Onderwerp:* Re: [otrs] Installation problem ?
>
>
>
> Yeah,
> After some research I saw that otrs add some problem with perl ­>=5.8.25.
> But I didn't saw any workaround or any release date for otrs 2.2.5. Does
> anyone know it?
> Thanks
>
> 2008/1/15, Peter van Beugen <[EMAIL PROTECTED]>:
>
> I think I read a thing about Fedora 7/8 and the new perl modules which are
> the problem
>
> This bug is fixed in the upcoming 2.2.5 release:
>
> - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh
>
> installation on fedora 7, fedora 8, altlinux and ActiveState Perl on
> win32.
>
> See:
>
> http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup
>
> Regards,
>
> Peter van Beugen
>
> -Oorspronkelijk bericht-
> Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>]
> Namens Lars Jørgensen
> Verzonden: dinsdag 15 januari 2008 13:52
> Aan: otrs@otrs.org
> Onderwerp: RE: [otrs] Installation problem ?
>
> > If the Fedora package is not working for you, you might want
>
> > to file a bug in Fedora's bug tracker. The current version of OTRS is
> 2.2.4, I
>
> > believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org .
>
> Let me sugggest a manual installation. I did it with absolutely no OTRS
> experience just by following the instructions on otrs.org. This way you'll
> be running the latest release and you end up knowing a little bit about OTRS
> in the process.
>
> I installed it on a Debian stable if that's any help for you.
>
>
>
> --
>
> Lars
>
> ___
>
> OTRS mailing list: otrs - Webpage: http://otrs.org/
>
> Archive: http://lists.otrs.org/pipermail/otrs
>
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> Support or consulting for your OTRS system?
>
> =http://www.otrs.com/
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
>
>
>
> --
> Alexis Gingras
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>



-- 
Alexis Gingras
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation problem ?

[Peter van Beugen]

Work-arounds:

-  Install older perl modules on Fedora 7 (already figured out in this 
list)

-  Use Fedora Core 6

-  Use OTRS CVS version

-  Wait for 2.2.5... (I think -and hope- it will be released this 
month)

 

Regards,

Peter van Beugen

 

Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alexis Gingras
Verzonden: dinsdag 15 januari 2008 19:44
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Installation problem ?

 

Yeah,
After some research I saw that otrs add some problem with perl ­>=5.8.25. But I 
didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know 
it? 
Thanks

2008/1/15, Peter van Beugen <[EMAIL PROTECTED]>:

I think I read a thing about Fedora 7/8 and the new perl modules which are the 
problem

This bug is fixed in the upcoming 2.2.5 release:

- (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh

installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32.

See:

http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup 
<http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup>  

Regards,

Peter van Beugen

-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] 
Namens Lars Jørgensen
Verzonden: dinsdag 15 januari 2008 13:52
Aan: otrs@otrs.org
Onderwerp: RE: [otrs] Installation problem ?

> If the Fedora package is not working for you, you might want 

> to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, 
> I  

> believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org .

Let me sugggest a manual installation. I did it with absolutely no OTRS 
experience just by following the instructions on otrs.org. This way you'll be 
running the latest release and you end up knowing a little bit about OTRS in 
the process.

I installed it on a Debian stable if that's any help for you.

 

-- 

Lars

___

OTRS mailing list: otrs - Webpage: http://otrs.org/

Archive: http://lists.otrs.org/pipermail/otrs 

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs 

Support or consulting for your OTRS system?

=http://www.otrs.com/


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/ 




-- 
Alexis Gingras



___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation problem ?

[Alexis Gingras]

Yeah,
After some research I saw that otrs add some problem with perl ­>=5.8.25.
But I didn't saw any workaround or any release date for otrs 2.2.5. Does
anyone know it?
Thanks

2008/1/15, Peter van Beugen <[EMAIL PROTECTED]>:
>
>  I think I read a thing about Fedora 7/8 and the new perl modules which
> are the problem
>
> This bug is fixed in the upcoming 2.2.5 release:
>
> - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh
>
> installation on fedora 7, fedora 8, altlinux and ActiveState Perl on
> win32.
>
> See:
>
> ***http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup*<http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup>
>
> Regards,
>
> Peter van Beugen
>
> -Oorspronkelijk bericht-
> Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>]
> Namens Lars Jørgensen
> Verzonden: dinsdag 15 januari 2008 13:52
> Aan: otrs@otrs.org
> Onderwerp: RE: [otrs] Installation problem ?
>
> > If the Fedora package is not working for you, you might want
>
> > to file a bug in Fedora's bug tracker. The current version of OTRS is
> 2.2.4, I
>
> > believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org.
>
> Let me sugggest a manual installation. I did it with absolutely no OTRS
> experience just by following the instructions on otrs.org. This way you'll
> be running the latest release and you end up knowing a little bit about OTRS
> in the process.
>
> I installed it on a Debian stable if that's any help for you.
>
> --
>
> Lars
>
> ___
>
> OTRS mailing list: otrs - Webpage: http://otrs.org/
>
> Archive: http://lists.otrs.org/pipermail/otrs
>
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> Support or consulting for your OTRS system?
>
> =http://www.otrs.com/
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>



-- 
Alexis Gingras
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation problem ?

[Peter van Beugen]

I think I read a thing about Fedora 7/8 and the new perl modules which are the 
problem
This bug is fixed in the upcoming 2.2.5 release:
- (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh
installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32.

See:
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup


Regards,
Peter van Beugen

-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen
Verzonden: dinsdag 15 januari 2008 13:52
Aan: otrs@otrs.org
Onderwerp: RE: [otrs] Installation problem ?

> If the Fedora package is not working for you, you might want 
> to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, 
> I  
> believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org.

Let me sugggest a manual installation. I did it with absolutely no OTRS 
experience just by following the instructions on otrs.org. This way you'll be 
running the latest release and you end up knowing a little bit about OTRS in 
the process.

I installed it on a Debian stable if that's any help for you.


-- 
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation problem ?

[Lars Jørgensen]

> If the Fedora package is not working for you, you might want 
> to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, 
> I  
> believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org.

Let me sugggest a manual installation. I did it with absolutely no OTRS 
experience just by following the instructions on otrs.org. This way you'll be 
running the latest release and you end up knowing a little bit about OTRS in 
the process.

I installed it on a Debian stable if that's any help for you.


-- 
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation problem ?

[Nils Breunese (Lemonbit)]

Alexis Gingras wrote:

I wan't to try otrs. I use Fedora Core 7 so I used the rpm package.  
The installation went well. But when I log in
 I got a 500 internal server error. When i look at the otrs log file  
I got :
[Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth]  
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1).  
Nothing there. Now I looked into the apache error_log and WOW :


If the Fedora package is not working for you, you might want to file a  
bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I  
believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org.


You also could take a look at that line that is generating the errors.

Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation problem ?

[Alexis Gingras]

Hi,
I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The
installation went well. But when I log in
 I got a 500 internal server error. When i look at the otrs log file I got :
[Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there.
Now I looked into the apache error_log and WOW :
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0a7d6c, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0a857c, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0957d4, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa09e520, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0950a8, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0x9c983d0, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0a7f4c, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa09efac, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0953a8, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa0a7b14, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0x9c983a0, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
r: SV 0xa09e88c, Perl interpreter: 0x93dc008 at
../..//Kernel/System/Config.pm line 1325., referer:
http://127.0.0.1/otrs/ind
ex.pl
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38
2008] index.pl: Attempt to free unreferenced scala
 .
And it goes on and on. The last line is
[Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] Premature end of
script headers: index.pl, referer: http://127.0.0.1/otrs/index.pl

When I do the checkModule script I got :
[EMAIL PROTECTED] /]# /opt/otrs/bin/otrs.checkModules
 CGI ... ok
 Date::Pcalc ... ok
Date::Format ... ok
 DBI ... ok
  DBD::mysql ... ok
 Digest::MD5 ... ok
Crypt::PasswdMD5 ... ok
  LWP::UserAgent ... ok
  IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
 MIME::Tools ... ok
  Mail::Internet ... ok
Net::DNS ... ok
   Net::POP3 ... ok
   Net::LDAP ... ok
   Net::SMTP ... ok
Authen::SASL ... ok
  GD ... ok
GD::Text ... ok
   GD::Graph ... ok
GD::Graph::lines ... ok
 GD::Text::Align ... ok
 XML::Parser ... ok
   PDF::API2 ... ok
  Compress::Zlib ... ok
So im confuse ...
Can anyone help me please?

-- 
Alexis Gingras
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation on CentOS

[Jeff Adams]

After installing otrs on CentOS 5, I can login with default user but I get
this error when I try to make a new user:


can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.


localhost is in the hosts file.  This machine is also a mailserver with
postfix, a pop server, a caching nameserver and other stuff running.  The
otrs database setup went fine.  I know that localhost is resolvable and I
don't see other issues with this box.


Any ideas what the problem could be or suggestions for troubleshooting?
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation Problems

[Ryan Stahl]

Did you try restarting all the otrs service's?




Thank you,
Ryan S. Stahl
Casper, WY
True IT Department
IT Technician
MCSA
(307) 266-0249

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jason Hough
Sent: Wednesday, December 19, 2007 12:53 PM
To: otrs@otrs.org
Subject: [otrs] Installation Problems

Hello..

I ran through all the installation instructions successfully (no errors at
all)however when I try to log into the system @
http://localhost/otrs/index.pl   I get a 500 Internal Server Error

I checked my messages log and get the following:

Dec 19 14:22:34 hd OTRS-CGI-10[21834]:
[Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication
ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3
esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]:
[Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication
ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip
006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]:
[Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication
ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:26:58 hd OTRS-CGI-10[21918]:
[Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication
ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac
esp:bfe875e8 error:0


as you can see Im getting a general protection error on index.plany idea
why this is happening?

Please adviseThanks!




   Thanks,

***
Jason Hough
Network Administrator
Phone: 517-272-5527
GC Services


The information in this electronic mail message and any attached files is 
confidential and may be legally privileged.  If you are not the intended 
recipient, delete this message and contact the sender immediately.  Access to 
this message by anyone other than its intended recipient is unauthorized.  You 
must not use or disseminate this information as it is proprietary property of 
the True companies.  Communications on or through the True companies' computer 
systems may be monitored or recorded to secure effective system operation and 
for other lawful purposes.  Thank you.

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation Problems

[Beavis]

Jason,

  Hi there is a script called otrs/bin/otrs.checkModules.
make sure that you have all the needed perl modules.



regards,
-Beavis

On Dec 19, 2007 1:52 PM, Jason Hough <[EMAIL PROTECTED]> wrote:
> Hello..
>
> I ran through all the installation instructions successfully (no errors at 
> all)however when I try to log into the system @ 
> http://localhost/otrs/index.pl   I get a 500 Internal Server Error
>
> I checked my messages log and get the following:
>
> Dec 19 14:22:34 hd OTRS-CGI-10[21834]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 
> esp:bf86c820 error:0
> Dec 19 14:23:25 hd OTRS-CGI-10[21846]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb 
> esp bfdb5560 error 4
> Dec 19 14:25:17 hd OTRS-CGI-10[21912]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:26:58 hd OTRS-CGI-10[21918]: 
> [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] 
> authentication ok (REMOTE_ADDR: 10.33.249.45).
> Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac 
> esp:bfe875e8 error:0
>
>
> as you can see Im getting a general protection error on index.plany idea 
> why this is happening?
>
> Please adviseThanks!
>
>
>
>
>Thanks,
>
> ***
> Jason Hough
> Network Administrator
> Phone: 517-272-5527
> GC Services
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation Problems

[Jason Hough]

Hello..

I ran through all the installation instructions successfully (no errors at 
all)however when I try to log into the system @ 
http://localhost/otrs/index.pl   I get a 500 Internal Server Error

I checked my messages log and get the following:

Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 
esp:bf86c820 error:0
Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb 
esp bfdb5560 error 4
Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] 
User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45).
Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac 
esp:bfe875e8 error:0


as you can see Im getting a general protection error on index.plany idea 
why this is happening?

Please adviseThanks!




   Thanks,

***
Jason Hough
Network Administrator
Phone: 517-272-5527
GC Services


BEGIN:VCARD
VERSION:2.1
X-GWTYPE:USER
FN:Jason Hough
ORG:;Michigan Department of Treasury - GC Services
EMAIL;WORK;PREF;NGW:[EMAIL PROTECTED]
N:Hough;Jason
ADR;DOM;WORK;PARCEL;POSTAL:;Jolly Cedar
LABEL;DOM;WORK;PARCEL;POSTAL;ENCODING=QUOTED-PRINTABLE:Jason Hough=0A=
Jolly Cedar
END:VCARD

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Manual OTRS Installation on Win32

[Andy Lubel]

Its like buying a corvette and then putting a yaris engine in it.

Even windows people can install linux these days.. Just take the leap, you
have nothing to lose, only knowledge to gain.

Lets not bash windows, its good for what it is.  If you want to waste a
$600+ license to spin up a OTRS server ­ more power to ya!

-Andy

On 11/16/07 8:29 AM, "Dan King" <[EMAIL PROTECTED]> wrote:

> Hey Harry,
>  
> I don¹t have any instructions on how to do this. I had similar questions to
> this list sent a while back but no one replied. Your best bet is to extract
> the source from the Windows installation and then follow the instructions for
> Linux. Some won¹t be too helpful but I am sure it can prove to be a good
> starting ground. You will need to install perl, cronw (unless you have other
> options already on the server), the required perl modules and mod_perl for
> apache, the last option there is a way to compile mod_perl when apache has
> already been installed. I think a good way around this would be to install
> OTRS on a desktop and look how it lays out the directories and configuration
> files.
>  
> Sorry I can¹t be any more help.
>  
> 
> Dan King
> Software Developer
> Canadian Resident Matching Service
> 613.237.0075  ext. 241
> (Toll free) 877.CARMS.42
> 171 Nepean Street, Suite 300
>  Ottawa, ON, CANK2P 0B4
> www.carms.ca <http://www.carms.ca>
> 
> --
> --
> 
> This e-mail message, including any attachments, is for the sole use of the
> intended recipients and may contain confidential and or privileged
> information.  If you are not the intended recipient or this information has
> been forwarded in error, please contact the sender by reply e-mail and destroy
> copies of the original message.  Ce message (incluant toute pièce jointe)
> s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne
> autorisée à le recevoir en son (leur) nom. Il pourrait contenir des
> renseignements confidentiels ou protégés.  Si vous l'avez reçu par erreur,
> nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas
> divulguer son contenu et de le supprimer de votre système. Merci.
> 
> 
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry
> Cruz
> Sent: November 12, 2007 7:31 AM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] Manual OTRS Installation on Win32
>  
> Hello, you all!
> 
> Do you know where I could get some detailed information on how to install OTRS
> in a already running server. I've initially installed on a test server, using
> a Debian distro. But now the system must go into production to a windows 2003
> server, which has got its own apache2, supporting Subversion . I'd like to get
> OTRS running without getting into trouble with my CIO.
> 
> Any help is appreciated,
> 
> Harry Cruz
> 
> 
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/

-- 


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Manual OTRS Installation on Win32

[Harry Cruz]

Shawn and Dan,

Thanks a lot for you reply!

Within the next few days, I'll be *trying* to install OTRS on a Desktop
machine and then on the production server.

I feedback on what I got.

Once more thanks!

Harry Cruz

2007/11/16, Shawn Beasley <[EMAIL PROTECTED]>:
>
> Hello Dan,
>
> > Do you know where I could get some detailed information on how to
> > install OTRS in a already running server. I've initially installed on
> > a test server, using a Debian distro. But now the system must go into
> > production to a windows 2003 server, which has got its own apache2,
> > supporting Subversion . I'd like to get OTRS running without getting
> > into trouble with my CIO.
>
> There will soon be an FAQ describing in great detail the manual
> installation for W2K3 with IIS and MSSQL 2005. The problem is that the
> intallation is very lengthy when done manually. We reccommend using the
> installer, deactivating IIS services before executing the setup package.
>
> Afterwards, you can manually deactivate MySQL and Apache. Then you have
> to create a DB in MSSQL and a Virtual Web in IIS. (Make sure that your
> MSSQL is setup to use SQL Authenticaiton).
>
> IIS in version 6 you must allow unknown CGI's to run. And you must
> describe the .pl file to the IIS. Seen in
>
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123
>
> Your Config.pm must be modifyecd as seen in:
>
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=121
>
> I hope this short info helps to tide you over.
>
> ((enjoy))
>
> Shawn Beasley
>
> --
> ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
> Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>   http://www.otrs.com/ :: Communication with success!
>
>
> Geschäftssitz: Bad Homburg
> Amtsgericht Bad Homburg, HRB 10751
> Steuernummer: 003/240/97505
>
> Aufsichtsratsvorsitzender: Burchard Steinbild
> Vorstandsvorsitzender: André Mindermann
>
>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Manual OTRS Installation on Win32

[Dan King]

Hey Harry,

 

I don't have any instructions on how to do this. I had similar questions to 
this list sent a while back but no one replied. Your best bet is to extract the 
source from the Windows installation and then follow the instructions for 
Linux. Some won't be too helpful but I am sure it can prove to be a good 
starting ground. You will need to install perl, cronw (unless you have other 
options already on the server), the required perl modules and mod_perl for 
apache, the last option there is a way to compile mod_perl when apache has 
already been installed. I think a good way around this would be to install OTRS 
on a desktop and look how it lays out the directories and configuration files.

 

Sorry I can't be any more help.

 

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CANK2P 0B4
www.carms.ca <http://www.carms.ca> 



This e-mail message, including any attachments, is for the sole use of the 
intended recipients and may contain confidential and or privileged information. 
 If you are not the intended recipient or this information has been forwarded 
in error, please contact the sender by reply e-mail and destroy copies of the 
original message.  Ce message (incluant toute pièce jointe) s'adresse 
uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le 
recevoir en son (leur) nom. Il pourrait contenir des renseignements 
confidentiels ou protégés.  Si vous l'avez reçu par erreur, nous vous prions 
d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son 
contenu et de le supprimer de votre système. Merci.



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry Cruz
Sent: November 12, 2007 7:31 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Manual OTRS Installation on Win32

 

Hello, you all!

Do you know where I could get some detailed information on how to install OTRS 
in a already running server. I've initially installed on a test server, using a 
Debian distro. But now the system must go into production to a windows 2003 
server, which has got its own apache2, supporting Subversion . I'd like to get 
OTRS running without getting into trouble with my CIO. 

Any help is appreciated,

Harry Cruz

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Manual OTRS Installation on Win32

[Shawn Beasley]

Hello Dan,

> Do you know where I could get some detailed information on how to
> install OTRS in a already running server. I've initially installed on
> a test server, using a Debian distro. But now the system must go into
> production to a windows 2003 server, which has got its own apache2,
> supporting Subversion . I'd like to get OTRS running without getting
> into trouble with my CIO. 

There will soon be an FAQ describing in great detail the manual
installation for W2K3 with IIS and MSSQL 2005. The problem is that the
intallation is very lengthy when done manually. We reccommend using the
installer, deactivating IIS services before executing the setup package.

Afterwards, you can manually deactivate MySQL and Apache. Then you have
to create a DB in MSSQL and a Virtual Web in IIS. (Make sure that your
MSSQL is setup to use SQL Authenticaiton).

IIS in version 6 you must allow unknown CGI's to run. And you must
describe the .pl file to the IIS. Seen in 

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123

Your Config.pm must be modifyecd as seen in:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=121

I hope this short info helps to tide you over.

((enjoy))

 Shawn Beasley

-- 
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18
  http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97505

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann


signature.asc
Description: This is a digitally signed message part
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] OTRS Installation

[Brighton Buruuru]

Hi guys, 

 

I am trying to install OTRS 2.2.4 but then I am getting this error
message

 

Warning: Kernel/Config.pm isn't writable! 

Comment: If you want to use the installer, set the
Kernel/Config.pm writable for the werserver user! Can't open
/opt/otrs/Kernel/Config.pm: Permission denied

 

Please help me solve this problem, this is my Config.pm file permissions
in otrs

 

-rwxrwxrwx   1 apache nogroup  3900 Nov 16 10:03 Config.pm

 

Also my webserver is running as user apache in httpd.conf

 

Regards,

 

Brighton

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Manual OTRS Installation on Win32

[Harry Cruz]

Hello, you all!

Do you know where I could get some detailed information on how to install
OTRS in a already running server. I've initially installed on a test server,
using a Debian distro. But now the system must go into production to a
windows 2003 server, which has got its own apache2, supporting Subversion .
I'd like to get OTRS running without getting into trouble with my CIO.

Any help is appreciated,

Harry Cruz
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] OTRS Installation on Debian Etch

[Joel Roberts]

Working on an initial installation of OTRS on Debian Etch, Apache was
working fine for other applications, but after the LDAP configuration,
it stopped working. Now when trying to start apache, I get the following
errors:

 

[warn] Useless use of AllowOverride in line 22.

failed!

 

In the apache error log, it reports the following:

 

[Tue Nov 06 15:34:49 2007] [error] syntax error at
/usr/share/otrs//Kernel/Confi

g.pm line 85, near "'AuthModule::LDAP::Host'}"\nCompilation failed in
require at

 /usr/share/otrs/scripts/apache2-perl-startup.pl line 27.\nBEGIN
failed--compila

tion aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line
27.\nCompil

ation failed in require at (eval 2) line 1.\n

 

I've checked and re-checked the line with the AuthModule::LDAP::Host, I
don't see anything unusual here. I've read a few posts about ORTS not
being Apache2 compliant and have made the recommended changes, but still
no luck. Anyone else had the same issue and resolved it?

 

Thanks in advance.

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation of otrs 2.2 on CentOS

[Agim Cami]

I am trying to install otrs 2.2 on CentOS 4.4.
After the installation by the command yum install otrs-2.2.2-01.i386.rpm
the apache fail to start. The error message appairs :

Starting httpd: (13)Permission denied: httpd: could not open error log
file /var/log/httpd/error_log. Unable to open logs

The rights on the file are corrects.
 Is any other configurtion on apache server to do?

-- 
Agim Cami
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Running multiple companies from 1 OTRS installation

[Patric]

Hi all,

Im quite new to OTRS, and Im trying to figure out if its possible to run 
multiple companies through 1 OTRS installation.

Any advise, or a point in the right direction would be much appreciated!

Thanks
Patrick

--

Q: I want to be a sysadmin.  What should I do?

A: Seek professional help.

--
Get a free email address with REAL anti-spam protection.
http://www.bluebottle.com/tag/1

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation/Configuration

[Allen Laymon]

Ok, I have no idea what i changed, but it's working all of a sudden.  I 
appreciate your help.  I did check and test all of the items that you have 
listed below and was unable to get it to work previously.  Very strange. 
 

Allen Laymon
Integris Tech
479.927.3303 x.200

>>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:25 AM >>> 
Thanks for the additional information.  My first question would be can you
send email to this machine using SMTP from another machine?

If yes then you know that SMTP is working on that IP address.

Next I would check to make sure I could send SMTP from your mail server to
your mail server.  You can telnet to your machine using port 25 from a
terminal session and verify that you can send SMTP from your localhost.

telnet 127.0.0.1 25
helo abc.com
mail from:[EMAIL PROTECTED]
rcpt to:[EMAIL PROTECTED]
data
test
.
quit or exit from telnet

Also are you getting anything from your log files in OTRS or from the mail
server logs, relay rejects, auth errors

Hope this helps...

Greg Horne

geh gehorne


- Original Message-
From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 11:14 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Installation/Configuration


Yes, OTRS is running on the Novell server and yes, it is also my internal
mail server.

The OS is Novell Open Enterprise Server (OES) for Linux.



Allen Laymon
Integris Tech
479.927.3303 x.200

>>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>>
Is OTRS running on the Novell server or is that your internal mail server?

Specifically what OS is OTRS running on?

Thanks

Greg Horne
geh gehorne

-  Original Message-
From: otrs-  [EMAIL PROTECTED] [mailto:otrs-  [EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 10:36 AM
To: otrs@otrs.org
Subject: [otrs] Installation/Configuration


I have successfully installed and setup OTRS and can log in and everything
looks perfect.  I have one small problem in that I cannot get OTRS to send
email when a new ticket is created or change of ownership.  I have tried
both SMTP and sendmail configurations.  Can someone guide me in the
direction to get this resolved?

This is some of my specs:

Novell Open Enterprise Server with GroupWise
OTRS v.2.1.7

Any assistance would be greatly appreciated.


Allen Laymon
Integris Tech
479.927.3303 x.200

___
OTRS mailing list: otrs -   Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-  bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs -   Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-  bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation/Configuration

[Greg Horne]

Thanks for the additional information.  My first question would be can you
send email to this machine using SMTP from another machine?

If yes then you know that SMTP is working on that IP address.

Next I would check to make sure I could send SMTP from your mail server to
your mail server.  You can telnet to your machine using port 25 from a
terminal session and verify that you can send SMTP from your localhost.

telnet 127.0.0.1 25
helo abc.com
mail from:[EMAIL PROTECTED]
rcpt to:[EMAIL PROTECTED]
data
test
.
quit or exit from telnet

Also are you getting anything from your log files in OTRS or from the mail
server logs, relay rejects, auth errors

Hope this helps...

Greg Horne

geh gehorne


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 11:14 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Installation/Configuration


Yes, OTRS is running on the Novell server and yes, it is also my internal
mail server.

The OS is Novell Open Enterprise Server (OES) for Linux.



Allen Laymon
Integris Tech
479.927.3303 x.200

>>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>>
Is OTRS running on the Novell server or is that your internal mail server?

Specifically what OS is OTRS running on?

Thanks

Greg Horne
geh gehorne

- Original Message-
From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 10:36 AM
To: otrs@otrs.org
Subject: [otrs] Installation/Configuration


I have successfully installed and setup OTRS and can log in and everything
looks perfect.  I have one small problem in that I cannot get OTRS to send
email when a new ticket is created or change of ownership.  I have tried
both SMTP and sendmail configurations.  Can someone guide me in the
direction to get this resolved?

This is some of my specs:

Novell Open Enterprise Server with GroupWise
OTRS v.2.1.7

Any assistance would be greatly appreciated.


Allen Laymon
Integris Tech
479.927.3303 x.200

___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation/Configuration

[Allen Laymon]

Yes, OTRS is running on the Novell server and yes, it is also my internal mail 
server.  

The OS is Novell Open Enterprise Server (OES) for Linux.
 
 

Allen Laymon
Integris Tech
479.927.3303 x.200

>>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>> 
Is OTRS running on the Novell server or is that your internal mail server?

Specifically what OS is OTRS running on?

Thanks

Greg Horne
geh gehorne

- Original Message-
From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 10:36 AM
To: otrs@otrs.org
Subject: [otrs] Installation/Configuration


I have successfully installed and setup OTRS and can log in and everything
looks perfect.  I have one small problem in that I cannot get OTRS to send
email when a new ticket is created or change of ownership.  I have tried
both SMTP and sendmail configurations.  Can someone guide me in the
direction to get this resolved?

This is some of my specs:

Novell Open Enterprise Server with GroupWise
OTRS v.2.1.7

Any assistance would be greatly appreciated.


Allen Laymon
Integris Tech
479.927.3303 x.200

___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs -  Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Installation/Configuration

[Greg Horne]

Is OTRS running on the Novell server or is that your internal mail server?

Specifically what OS is OTRS running on?

Thanks

Greg Horne
geh gehorne

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 10:36 AM
To: otrs@otrs.org
Subject: [otrs] Installation/Configuration


I have successfully installed and setup OTRS and can log in and everything
looks perfect.  I have one small problem in that I cannot get OTRS to send
email when a new ticket is created or change of ownership.  I have tried
both SMTP and sendmail configurations.  Can someone guide me in the
direction to get this resolved?

This is some of my specs:

Novell Open Enterprise Server with GroupWise
OTRS v.2.1.7

Any assistance would be greatly appreciated.


Allen Laymon
Integris Tech
479.927.3303 x.200

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation/Configuration

[Allen Laymon]

I have successfully installed and setup OTRS and can log in and everything 
looks perfect.  I have one small problem in that I cannot get OTRS to send 
email when a new ticket is created or change of ownership.  I have tried both 
SMTP and sendmail configurations.  Can someone guide me in the direction to get 
this resolved?

This is some of my specs:

Novell Open Enterprise Server with GroupWise
OTRS v.2.1.7

Any assistance would be greatly appreciated.


Allen Laymon
Integris Tech
479.927.3303 x.200

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] installation problem

[Adriano Amaral]

Easy George, 

mod_perl is not configured or not installed. If it is  go to the shell
as root and type :  a2enmod perl

You can find this answer as well on the FAQ

Good Luck 

Adriano

George Develekos wrote:

  Greetings,
  
  
  I've had to upgrade to Apache2, so
I'm
trying to get OTRS to work with it. I can't, for the life of me, get
past
this problem I get when I run rcapache2:
  
  
  mail:/sw/Linux/Suse # rcapache2
start
  
  Starting httpd2 (prefork) Syntax
error
on line 10 of /etc/apache2/conf.d/otrs.conf:
  
  Invalid command 'PerlRequire',
perhaps misspelled or defined by a module not included in the server
configuration
  
  
  The command line was:
  
  /usr/sbin/httpd2-prefork -f
/etc/apache2/httpd.conf
  
  
  I've just run SuSEconfig and proceeded to
the rcapache2 step.
  
  
  It's a Suse Enterprise v.9 system,
with
the following packages installed and verified:
  
  
  mail:/sw/Linux/Suse # rpm -qa|grep
apache2
  
  apache2-2.2.0-21.7
  
  apache2-doc-2.0.49-27.8
  
  apache2-prefork-2.2.0-21.7
  
  apache2-worker-2.2.0-21
  
  apache2-example-pages-2.0.49-27.8
  
  apache2-mod_perl-2.0.3-12
  
  mail:/sw/Linux/Suse # rpm -qa|grep
otrs
  
  otrs-2.1.7-01
  
  
  Can you please suggest some way out
or some further diagnosing step?
  
  
  Thanks a lot,
  
  
  George I. Develekos
Software Engineer
Omilia Ltd.
  

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/


-- 



___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] installation problem

[George Develekos]

Greetings,

I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. 
I can't, for the life of me, get past this problem I get when I run 
rcapache2:

mail:/sw/Linux/Suse # rcapache2 start
Starting httpd2 (prefork) Syntax error on line 10 of 
/etc/apache2/conf.d/otrs.conf:
Invalid command 'PerlRequire', perhaps misspelled or defined by a module 
not included in the server configuration

The command line was:
/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf

I've just run SuSEconfig and proceeded to the rcapache2 step.

It's a Suse Enterprise v.9 system, with the following packages installed 
and verified:

mail:/sw/Linux/Suse # rpm -qa|grep apache2
apache2-2.2.0-21.7
apache2-doc-2.0.49-27.8
apache2-prefork-2.2.0-21.7
apache2-worker-2.2.0-21
apache2-example-pages-2.0.49-27.8
apache2-mod_perl-2.0.3-12
mail:/sw/Linux/Suse # rpm -qa|grep otrs
otrs-2.1.7-01

Can you please suggest some way out or some further diagnosing step?

Thanks a lot,

George I. Develekos
Software Engineer
Omilia Ltd.___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Installation of ITSM fails on v2.2

[Alexander Scholler]

Sorry, I missed to extract the archive otrs-itsm-1.0-beta2.tar.gz.
After that, I completed the installation as described in INSTALL.ITSM.
Why is the installation splited into 7 OPMs - therefore the installation
if very time-comsuming.

Alex

Alexander Scholler schrieb:
> Hi,
> 
> I want to install the package otrs-itsm-1.0-beta2.tar.gz on a running
> otrs-2.2.0-beta2.tar.gz.
> 
> Whether I try it with the webgui or with bin/opm.pl -a install -p
> /path-to/package
> it fails with
> 
> ###
> jERROR: OTRS-opm-81 Perl: 5.8.8 OS: linux Time: Mon Apr 23
> 07:48:51 2007
> 
>  Message: C-Parser:
> not well-formed (invalid token) at line 1, column 0, byte 0 at
> /usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi/XML/Parser.pm
> line 187
> !
> 
>  Traceback (4624):
>Module: Kernel::System::XML::XMLParse (v1.55) Line: 1040
>Module: Kernel::System::Package::PackageParse (v1.63) Line: 1400
>Module: ./opm.pl (v1.16) Line: 288
> 
> Can't use an undefined value as a HASH reference at
> /home/otrs-2.2.0-beta2/Kernel/System/Package.pm line 1458.
> ###
> 
> Any suggestions...?
> 
> Bye, Alex
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation of ITSM fails on v2.2

[Alexander Scholler]

Hi,

I want to install the package otrs-itsm-1.0-beta2.tar.gz on a running
otrs-2.2.0-beta2.tar.gz.

Whether I try it with the webgui or with bin/opm.pl -a install -p
/path-to/package
it fails with

###
jERROR: OTRS-opm-81 Perl: 5.8.8 OS: linux Time: Mon Apr 23
07:48:51 2007

 Message: C-Parser:
not well-formed (invalid token) at line 1, column 0, byte 0 at
/usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi/XML/Parser.pm
line 187
!

 Traceback (4624):
   Module: Kernel::System::XML::XMLParse (v1.55) Line: 1040
   Module: Kernel::System::Package::PackageParse (v1.63) Line: 1400
   Module: ./opm.pl (v1.16) Line: 288

Can't use an undefined value as a HASH reference at
/home/otrs-2.2.0-beta2/Kernel/System/Package.pm line 1458.
###

Any suggestions...?

Bye, Alex
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Installation problems - newbie questions.

[Liz Burke-Scovill]

Hi, all. My apologies up front for what are probably newbie questions. Let
me first explain what some of my constraints are and then describe my
problem:

1. I cannot install as root - I *do not* have root access...or su access or
sudo access for that matter. I am working on installing OTRS as a demo
installation for a project that will evaluate whether or not to use OTRS as
part of our current environment. It is likely that we will continue to keep
OTRS set up in a similar manner so that the Build/Tools team may continue to
support it.

2. I must use Oracle as a db back end. So far that has not been an issue.
I've been able to run the sql scripts without a problem.

3. The dir where I am installing this is not in the home directory of the
user that I am using to install OTRS. Again, not something that is easily
changed in our environment.

So. That being said.

I'm trying to install to the following:

RHEL4 update 3 or 4
Oracle 10g
Perl 5.8.5
Apache 2.0.59

I am getting the following error: Died at Defaults.pm line 1803.

The line in question is telling me that $HOME/RELEASE file is not available.
Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this
error.

a) can I just use on of the binaries at this point? If so - which one? It
says there's one for RH 7 and 8, but nothing for RHEL4?

b) I've gotten far enough into building from source, that I'd love to be
able to figure this out - but honestly my demo is coming up quickly and I
have other documentation I have to get done before then. Any other ideas?

Thank you for your time and assistance.

Liz

--
Imagination is intelligence having fun...
[EMAIL PROTECTED]
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/