Remedy
Is such a lonely word...
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attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Wonderful news, Howard! Hope to see you at RUG 2012!
From: Howard's Gmail
To: arslist@ARSLIST.ORG
Sent: Sunday, April 22, 2012 1:29 PM
Subject: OTP: Howard and Andrew are doing great after transplant
All,
Words can not express how both my son and I feel wi
Howard,
I wish the best for you in your surgery and recovery, and congratulations on
having the best son a man could have!
Louise van Hine
From: Howard Richter
To: arslist@ARSLIST.ORG
Sent: Friday, April 13, 2012 8:35 PM
Subject: OT: Howard Richter'
what version of ARS/ITSM are you on now Brian? If you are in 7.6.2-land still
it's a different situation than if you're in the new Atrium.
Oh and by the way hi! how's Thane and company?
Louise
From: Brian Schwieder
To: arslist@ARSLIST.ORG
Sent: Monday,
$300! do I hear 300!
From: Tauf Chowdhury
To: arslist@ARSLIST.ORG
Sent: Friday, February 24, 2012 12:34 PM
Subject: OT: JOB: Remedy Developer in Washington DC
**
It's 200-250 an hr. RIGHT???
Sent from my iPhone
On Feb 24, 2012, at 12:26 PM, Joe Martin D'
beating the bushes will yield one or two outside the Alexandria Hilton on
Seminary Road on a Thursday night as well. This is OT Humor Friday isn't it?
From: Doug Blair
To: arslist@ARSLIST.ORG
Sent: Friday, February 24, 2012 11:24 AM
Subject: Re: How To Find
You might want to reinstall, Wirasat, and I'll tell you why. The stack
installer has just put in a UTF-8 database, or converted yours to UTF-8. If
you didn't want UTF-8 then you''ve got one whether you like it or not, to
support 2 byte characters. And this may present problems if you have oth
post in at least a couple
of years, any takers?
Daniel
p.s. and the answer is no, the same answer I gave the US Armed Forces when they
called me, I can’t delete a post, I can’t stop a post
From:Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van
7 for which Dan promptly recruited me for
Systemhouse. Actually it was just a dumb mistake.
So I am really hoping he, and Wirasat, will forgive me.
From: Louise Van Hine
To: "arslist@ARSLIST.ORG" ;
"wirasat_sidd...@ao.uscourts.gov"
Sent: Monday, February 13, 2012 3:4
Are you still interested in a possible perm job? I believe you said you would
get your permanent green card sometime in the spring... I would like to invite
you to apply at Rightstar Systems. I love this company, and they provide all
sorts of training and benefits, as well as CareFirst Blue
Hope you don't mind if I nitpick, but anyone who has gone through ITIL v. 2
Foundation training should know that "Best Practice" has been supplanted by
"Good Practice" once a "Best Practice" has been implemented into a production
environment and becomes Standard Operating Procedure. If that has
clearly, BMC does not. :( Not good.
From: Terje Moglestue
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 21, 2011 6:30 AM
Subject: ITSM 7.6.04p2 and incorrect Dialog size
**
Folks,
We are playing with a sandbox for ITSM 7.604p2 running on Windows 20
I think that customization to Change approval is likely to violate your
license agreement. That being said, I don't believe SR Management Chain
approvals require a license, just an SR user read license and Approver
permissions for Approval Central console.
F
e DOD Secret clearance and recent Public
Trust clearance, and available immediately. Prefer Northeast or California but
will take short-term work in other geographies or overseas.
Please contact by email or phone:
360-201-8074
Louise Van Hine
loui...@zebratt
oodall
>
> Software Engineer 2 | Development Services | jcpenney . www.jcp.com
> <http://www.jcp.com/>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Louise Van Hine
> Se
proval are complete for that
> phase.
>
>
>
> Regards,
>
>
>
> Andrew Goodall
>
> Software Engineer 2 | Development Services | jcpenney . www.jcp.com
> <http://www.jcp.com/>
>
> ____
>
> From: Action Request Syste
I'm not sure I fully understand what you are trying to do but I'll give it a
try:
If you are trying to deploy two implementation approvals, the way to do that is
by changing the approval level in the approval mappings themselves, not the
approval processes. The first implementation approval w
Someone correct me if I'm wrong, but I thought the executable runmacro.exe was
going away starting with 7.5 or 7.6, along with the plan for end-of-life for
the User Tool. Of course they've been trying to get rid of the User Tool since
forever... but even so. Does anyone know?
--- On Wed, 5/11
configuration had a connection setting wrong initially - that got corrected and
regression tests seem to be passing.
Many thanks for any and all comments,
Louise van Hine
Independent Consultant
loui...@zebratta.com
360-201-7580
If the user is trying to progress a change to Assigned or In Progress do any of
his assigned groups have the Change User permissions? I haven't got the matrix
of perms in front of me but the user doesn't just need a license - he also
needs to be in the assignment group to be allowed to change a
jtkitche wrote:
>
> List,
>
> This will go quickly. I need US Citizen Admins not Developers. If you
> are a developer that can do admin work send me a resume focused on admin
> versus development. My client has stated several times... I do not want
> to see developer resumes. Call with Questi
If you haven't gotten a reply to this already, Jon, the 7.1 SLM does not use
business time - it uses business entities and time segments. You CAN use
Business Time to set an escalation time in your form (HPD:Helpdesk or
CHG:Change or whichever record you need to set your targets on) however you
wo
As far as I am aware, VMWare platforms are considered "partially supported" by
BMC, and last I spoke with them about it, do not recommend VMWare for
production systems because they may not be able to assist with a problem that
is based in VMWare rather than ARSystem.
However, that being said, a
In reference to Defect SW00257321 that I have had more than one experience
with (User Tool 7.0.1 patch 2 corrupts MS Office), the discussion here and
the technical bulletin all referred to the Uninstall creating the
corruption. Is there a corruption issue that occurs under non-uninstall
conditions
I am trying to get similar-function field level help on midtier forms. I
tried adding the form-action-field "Help" but that seems to provide the
Remedy standard online help rather than the form helptext or field help
text, and the documentation for field level help on the midtier consists of
one t
number of forms per workflow object.
>
> Axton Grams
>
> This reflects my opinions and observations.
>
> On Mon, Jul 6, 2009 at 10:56 AM, Louise van
> Hine wrote:
>> Has anyone ever run into a logical or performance limit on shared
>> workflow?
>> The siz
Has anyone ever run into a logical or performance limit on shared workflow?
The sizing I am talking about is 150 objects (mostly active links, a few AL
guides and a couple of dozen filters), and 75 forms. Most of the workflow
consists of shared buttons and screen control, the filters do mainly cr
The manual says if you configure hours as unavailable in a Business Time
Segment and added it to your Business Entity, they will not be measured in
target measurements. I have created a Business Entity which I added to the Goal
and Cost tab, and when it attaches to my incident, the milestones c
**
I suppose you could add a status reason under the End of Life status for "Stolen." I believe the industry term, though, is "Shrinkage."--- On Wed, 6/10/09, Rick Cook wrote:
From: Rick Cook Subject: Re: Dealing with stolen AssetsTo: arslist@ARSLIST.ORGDate: Wednesday, June 10, 2009, 12:26 PM
**
sorry I posted the wrong link - here's a good general spec doc. There are also
many other samples available publically.
www.processimpact.com/process_assets/srs_template.doc
It can be easily adapted to Remedy applications. What I do in the
workflow-specific area is break it down as follows:
All of my documents are under confidential nondisclosure. However, there are
samples on the intertubes. Here is one that is quite good:
http://www.digitalsurvivors.com/profile/digitalsurvivorfds.php
--- On Tue, 6/2/09, Jase Brandon wrote:
From: Jase Brandon
Subject: Functional Spec Docum
I did a search on the field number, cross referencing 'ARS' and came up with
the following link:
http://communities.bmc.com/communities/message/80194#80194
The label for field 20020 is 'Name', at least in this particular instance
referenced in the message above.
that might help narrow the
t new methodology prior
to release would be a prudent thing. But, maybe that's just me.
Rick
On Mon, May 18, 2009 at 3:00 PM, Louise Van Hine wrote:
**
I got them to go in, but only after I did the SQL authentication and it took me
more than 4 tries. So I do know that it works on
I got them to go in, but only after I did the SQL authentication and it took me
more than 4 tries. So I do know that it works on SQL server and it will run -
with assignment and approval engines.
That being said, in the couple of months since I installed 7.5 I have gotten
feedback that suppor
n that icon and that will open the ODBC Data Source Administrator
application.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 3
ivers folder in this same window.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Su
this problem then
goes away?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Su
I have a user trying to use the out of box ITSM reporting console for 7.5
getting the following error:
An error occurred while generating the Crystal report: 0x80047e5d - Failed to
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
Any ideas as to where to look?
never heard or used the term "fat client" - when ARWeb first came out it was
billed as the "thin client" in contradistinction to the "thick client" WUT.
Back in the good old days of the UNIX-only server version, there was an ASCII
client. Otherwise known as the anorexic client.
___
out the solution.
Rick
Sent from my Verizon Wireless BlackBerry
From: Louise Van Hine
Date: Mon, 30 Mar 2009 14:01:55 -0700
To:
Subject: How to get Calbro out of first position
**
Did you hear the one about the company that implemented ITSM and changed its
company name to Calbro
Did you hear the one about the company that implemented ITSM and changed its
company name to Calbro Services because that's what all the defaults were set
to?
Does anyone know off the top of their head how to get the default on the
Application Administration Console to be set to something ot
mber right). It relates these two CIs to the computer
system using the hosted access point class.
If you want to pull the best practice card then I’d go with the above.
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG ] On Behalf Of Louise Van Hine
Sent: 20
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, March 19, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: IP Devices and CMDB 2.1 Classes
**
I wanted to know from those who have done some mapping of network hardware and
devices, how
I wanted to know from those who have done some mapping of network hardware and
devices, how you map various and sundry IP-addressed network devices in the
CMDB? My task right now is to try to use what we have without adding any
classes or attributes, (at least for now), and it looks like
I wanted to know from those who have done some mapping of network hardware and
devices, how you map various and sundry IP-addressed network devices in the
CMDB? My task right now is to try to use what we have without adding any
classes or attributes, (at least for now), and it looks like most
Hi Howard,
It's been a couple of years since I attempted to add something to the Service
Request to get pushed to the Incident, and never managed to get through the
spaghetti of code that does the "create event" and creates the Incident.. I
ended up adding a field to the SR and then pushing t
Hi Howard,
It's been a couple of years since I attempted to add something to the Service
Request to get pushed to the Incident, and never managed to get through the
spaghetti of code that does the "create event" and creates the Incident.. I
ended up adding a field to the SR and then
The underlying form feeding the Approval tab is relatively straightforward:
there are a couple of forms, AP:Signature and gets joined to AP:Detail to make
up the query for the approval table which I believe is called
AP:Signature-Detail. I have added things to that tab simply by making a field
I just installed 7.5 and had the same problem.
You have to make sure that you go into the User Tool > AR System Administration
> Server Information > Advanced tab.
You must put in a value for Default Web Path:
http://midtierserver:8080/arsys
where "midtierserver" is the server name where y
Guilleaume,
I think that the ever-increasing resource requirements for the ITSM application
are the reason why BMC started building the VMware "Flight decks" complete with
a demo script for standard behavior for each of the modules, in order to supply
a portable demo environment. I just finis
nstalls it also on
E...but chooses a directory that I don't wanta bit frustrating.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Monday, February 09, 2009 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Resolved: Tomcat S
Because I am only doing a greenfield install of 7.5, I have not as yet done an
exploration of what the upgrade path and interoperability capabilities are
between ITSM 7.5 (on ARS 7.5) and ITSM 7.01 on ARS 7.1. I wasn't able to find
any 7.5 white papers on upgrade paths or interoperability. H
ailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Saturday, February 07, 2009 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings for ARS 7.1
**
Yes, I did configure IIS that way. the problem is that the instruction list I
have for IIS configuration is not complete. I
Has anyone run into this problem with the Atrium Core installer for 7.5? Any
workarounds found for this?
"Installer User Interface Mode Not Supported, Unable to Load and to Prepare
the Installer in GUI Mode."
__
Request System
discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of
Louise Van Hine
Sent: Friday, February 06, 2009 7:04
PM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat Settings
for ARS 7.1
**
Yes, Tomcat is definitely running. Although I have
not d
?
Maybe the process is hung? Try restarting after making sure the java process
that starts up tomcat is killed.
Joe
From: Louise Van Hine
To: arslist@ARSLIST.ORG
Sent: Friday, February 6, 2009 3:07:56 PM
Subject: Re: Tomcat Settings for ARS 7.1
**
I saw something rush by here
open the page.
Thanks!
Louise van Hine
--- On Thu, 2/5/09, Joe DeSouza wrote:
From: Joe DeSouza
Subject: Re: Tomcat Settings for ARS 7.1
To: arslist@ARSLIST.ORG
Date: Thursday, February 5, 2009, 7:14 PM
**
Kishor (I assume that's your name),
I used to get OutOfMemory crashe
I just installed this myself today. Look carefully when you do the install -
because it will attempt to put a workspace in your logged-in user area on Drive
C. It may not be attempting to install where you think it is. Make sure to
direct the install to the drive area that has the space.
---
I just wanted to add that it IS possible to modify the canned reports for ITSM
if you have the Crystal client, you can change the design of the report or add
new ones.
It is also possible to create new reports with the Report interface. Yes, it
is clunky and you don't get much more than a rep
)
--
Regards,
Louise van Hine
[EMAIL PROTECTED]
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Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
: SW00275136, for
those who have not noticed this. There is no estimated fix date for it.
--
Regards,
Louise van Hine
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Wher
Yes it does work after adding an AND, thanks folks.
--
Regards,
Louise van Hine
[EMAIL PROTECTED]
Quoting Robert Halstead <[EMAIL PROTECTED]>:
Louise,
Application-Query-Delete-Entry "AP:Detail" 'Request' = "$Request ID$"
'Status-Dtl'
Hi Fred,
Uh duh of course!!!
--
Regards,
Louise van Hine
[EMAIL PROTECTED]
Quoting "Grooms, Frederick W" <[EMAIL PROTECTED]>:
This is not a valid query
'Request' = "$Request ID$" 'Status-Dtl' = "Pending"
Since all you care about i
ery-Delete-Entry "AP:Detail" 'Request' = "$Request ID$"
'Status-Dtl' = "Pending"
--
Regards,
Louise van Hine
[EMAIL PROTECTED]
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Answers Are"
but it is alarming that the error is
happening on
the Group form.
--
Regards,
Louise van Hine
Quoting "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>:
** Anyone have a recommendation for this.
When accessing the Group form we receive the error "ARERR 552 Failure
during SQL ope
Hi Peter,
Did you log this as an issue with BMC ?
--
Regards,
Louise van Hine
Quoting "Lammey, Peter A." <[EMAIL PROTECTED]>:
I caught this as well and in fact we have a Response and a Resolution
SLA applied to the Incident tickets but as you found the Due date of the
Resolution date
should be the incident reported date plus the time allotted by the service
level agreement for resolution.
--
Regards,
Louise van Hine
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problems. It
sounds like it works sometimes, for some folks, and fails sometimes, for
others. These both were Windows systems with MSSQL databases.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting dcharters <[EMAIL PROTECTED]>:
Developer Cache mode was turned on. I also
You really don't save a lot of money in software purchasing cost
between ARS and
Magic - what you save is consulting time/dollars in the implementation. so
up-front costs are still there whether you choose an ARS or a Magic initial
solution.
--
Regards,
Louise van Hine
KTSL Limited
[
elp but wonder whether the workflow was supposed to
check that Valid? flag rather than the status flag, or check both flags before
setting the temp field to trigger the status transition error.
Has anyone else seen this? Any thoughts on manipulating those Status
Transition
records?
thanks for
sole view which has been traced to
field 179 (instance id) is not in the database table for CHG:Infrastructure
Change.
Has anyone seen a fresh install of CM come up with this error, and do you know
what might cause it ?
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Joe
superpatch for a super big set of (or a hundred) problems.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting "Nall, Roger" <[EMAIL PROTECTED]>:
**
Excellent words to live by, Rick. If it ain’t broke
don’t fix it.
Roger A. Nall
Manager, OSSNMS Reme
what happened with
this installer, adn I just... don't see it anywhere.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Matt Reinfeldt <[EMAIL PROTECTED]>:
Rick,
There is a technical bulletin titled: "BMC Remedy IT Service Management 7.0
Patch 005:
tallation it did do. Now I have no way to tell
whether my
ITSM is patched, unpatched, dead, half dead, or just the CMDB got upgraded.
Anyone else have any information on this ? The readmes on it are relatively
uninformative.
Regards,
Loui
Thank you, Scott, I managed to get the license applied without problems!
By the way, I did try later in the day to get a download of the Admin.exe from
the 7.0.1. patch FTP, and was successful.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Scott Parrish <[EM
.
Anyone else besides me having these issues, either the licensing issue or the
FTP download issue?
Regards,
Louise van Hine
KTSL Limited
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the An
I can get patches OK via the old "Heritage" system, what I can't seem to do is
get EPD to save a favorites list. It tells me repeatedly there is an
application error and to log in again.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Robert Halstead &l
I just installed the latest 7.0.1 patch on Win 2003 and it went in without a
hitch, I am still in the process of installing ITSM on top of it though, so I
haven't any feedback about how it functions.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting patrick zandi &l
Installing and
Configuring course available to customers, and in fact there are quite
a number
of them in the course this week.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access
.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Timothy Powell <[EMAIL PROTECTED]>:
** Rick and Norm, I heard from two very reliable sources that
these classes, "reserved" for partners and/or internal BMC employees,
were routinely being cancelled by BMC for
and not only this, but I am looking at a support document that says
that IE 7 is
not compatible with AR products. O.o.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Rick Cook <[EMAIL PROTECTED]>:
Ironically, there was a time not that long ago that I could g
sense that with a major browser platform
one can't use that site!
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting "Shellman, David" <[EMAIL PROTECTED]>:
Re: Say what about that knowledge base?
It wouldn't work for me with Fire Fox. When I
out a huge JSP error.
Could it have something to do with running Mozilla Firefox 2.0?
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
___
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I don't know, Geoff, that isn't such a bad thing! I did it and survived!
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Geoffrey Endresen <[EMAIL PROTECTED]>:
** The only disadvantage is that you would be working with me ;0)
http://www.amazon.com/b
co, presented by Dan Bloom of
course. I didn't win the Palm Pilot that year though.
Good things can happen from such slips of the Enter key.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting patrick zandi <[EMAIL PROTECTED]>:
** If Remedy can forgive me.. and
thanks, Matt... looks like my site login is straightened but not the forum
login. Sorry to take up bandwidth on the list for this but I did not have a
different account to message you...!
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Matt Reinfeldt <[EMAIL PROTEC
I logged in to the main site:
where it says "Login Form"
Username: louisev
thank you very much!
my private email address is the one you replied to: [EMAIL PROTECTED]
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Vincent RIEDWEG <[EMAIL PROTECTED]>
post things,
and I can neither login (forgotten password) nor create a new account. My
contact messages have gone unanswered.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
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multi-tenancy refers, I believe (without having the thing in front of me at
the moment) to do with being able to change the organization that a login
belongs to, and that this is a necessary setting for setting up LDAP single
sign-on integrations. I know that when I did an LDAP to Lotus integratio
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