Re: Help with odd set of SQL operations by ARS

2018-06-19 Thread Charlie Lotridge
Great suggestion, thank you. That revealed the misbehaving mid-tier. Unfortunately I don't have access to the machine and my colleague, who set it up (as a test bed for something) is out of town, but I'm going to have him shut it down to resolve this issue. Thanks again! On Mon, Jun 18, 2018 at

Re: Help with odd set of SQL operations by ARS

2018-06-18 Thread LJ LongWing
It MIGHT be useful if we also had API loggingAPI logging would tell us definitively if it was Mid-Tier doing the call (which is what it looks like)...but it would also tell you the source IP of the machine making the callI have never seen this behavior before but I suspect it might be

Re: Help please Rest Sharp and Remedy REST API?

2017-05-18 Thread LJ LongWing
Mark, I would recommend you take a look at a conversation that happened a few weeks ago regarding integration of Remedy withSlack I think the app was...the answers provided there are similar to what you can get here. The difficulty that you will have in this is that the plugin I wrote doesn't

Re: Help with AIE

2016-01-29 Thread Grooms, Frederick W
Subject: Re: Help with AIE ** Ya, just an FYI for everyone, you can download documentation going back to 4.x including the original CRM product that is long since retired (sadly, because I really liked the CRM product). The only versions I have not been able to find is 3.x and back, but I can't say

Re: Help with AIE

2016-01-29 Thread David Charters
of a customer being on a 3.x version in at least 12 or 13 years. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink Sent: Friday, January 29, 2016 2:59 AM To: arslist@ARSLIST.ORG Subject: Re: Help with AIE ** Thanks Carl for pointing it out

Re: Help with AIE

2016-01-28 Thread David Charters
] On Behalf Of Bala iLink Sent: Thursday, January 28, 2016 5:22 AM To: arslist@ARSLIST.ORG Subject: Re: Help with AIE ** Mark, You need to define the data source & data exchanges for creating AIE jobs. During data exchange, field mappings between remedy & the source system will be

Re: Help with AIE

2016-01-28 Thread Carl Wilson
om/docs/display/public/ac7604/PDFs _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: 28 January 2016 16:26 To: arslist@ARSLIST.ORG Subject: Re: Help with AIE ** 9.x no long

Re: Help with AIE

2016-01-28 Thread Bala iLink
n the docs site: https://docs.bmc.com/docs/display/public/ac7604/PDFs Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: 28 January 2016 16:26 To: arslist@ARSL

Re: Help with AIE

2016-01-28 Thread Bala iLink
Mark, You need to define the data source & data exchanges for creating AIE jobs. During data exchange, field mappings between remedy & the source system will be defined. Since AIE is no longer available in the latest versions, you cannot see the documents . Thanks, Bala

Re: Help with AIE

2016-01-22 Thread David Charters
It's in the 7.6.4 admin doc. It might be grouped with CMDB stuff, I have not looked it in a while. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, January 22, 2016 12:18 PM To: arslist@ARSLIST.ORG Subject: Help with AIE

Re: help in runif

2015-09-16 Thread Grooms, Frederick W
Try using the number of seconds instead of the string (16 * 3600) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luisa Clotilde Carena Sent: Wednesday, September 16, 2015 8:52 AM To: arslist@ARSLIST.ORG Subject: help in runif ** Hi all,

Re: help in runic

2015-09-16 Thread Reiser, John J
its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 16, 2015 10:00 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: help in runif ** Try using the number of seconds inst

Re: help in runic

2015-09-16 Thread John Sundberg
Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Wednesday, September 16, 2015 10:00 AM > *To:* arslist@ARSL

Re: help in runic

2015-09-16 Thread Ken Pritchard
If you use TIMESTAMP wouldn’t you need to do a calc to remove the date portion. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 16, 2015 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: help in runic

Re: EXTERNAL: Re: help in runic

2015-09-16 Thread Reiser, John J
ion and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Wednesday, September 16, 2015 10:19 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: help in runic ** If you use TIMESTAMP would

Re: help in runic

2015-09-16 Thread Grooms, Frederick W
/1/70") % 86400) >= (16 * 3600)) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, September 16, 2015 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: help in runic ** My playing with this stuff before required something

Re: help in runic

2015-09-16 Thread John Sundberg
ESTAMP$ - "1/1/70") % 86400) >= (16 * 3600)) > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg > *Sent:* Wednesday, September 16, 2015 9:24 AM > *To:* arslist@ARSLIST.ORG

Re: help in runic

2015-09-16 Thread John Sundberg
t; > *Carl Wilson* > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg > *Sent:* 16 September 2015 17:04 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: help in runic > > > > ** > >

Re: help in runic

2015-09-16 Thread Carl Wilson
You’re a rock star John! _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 16 September 2015 17:04 To: arslist@ARSLIST.ORG Subject: Re: help in runic ** Funny … I know I

Re: Help: Impacted Area Associations Deleted on Change Tickets

2015-06-15 Thread Jamie
I had my DBAs restore the CHG:Impacted Areas table from a database backup to a separate location so that I could 1.) Re-import these entries back into my table, and 2.) investigate the data that was deleted. What I have found is that all of the data that was deleted did NOT have a value within

Re: Help: Impacted Area Associations Deleted on Change Tickets

2015-06-11 Thread Terry Bootsma
Hi Jamie: Yes, we saw the same behavior. Thankful that we were able to catch this in the test environment prior to moving this into production. Once they are gone, they are gone... :-( The key here is this: If you have a CI related to a change request and you have impacted areas When

Re: Help: Impacted Area Associations Deleted on Change Tickets

2015-06-11 Thread Jamie
Thanks Terry. I found a BMC knowledge article below that I think you are referring to which is tied to SW00465360 https://kb.bmc.com/infocenter/index?page=contentid=KA410393 Is this correct? ___ UNSUBSCRIBE or access

Re: Help out a fellow lister...

2015-06-11 Thread William Rentfrow
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, June 10, 2015 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Help out a fellow lister... ** I think to Misi's point the installer might say not going to do it, wouldn't be prudent based

Re: Help out a fellow lister...

2015-06-10 Thread LJ LongWing
According to the Wiki I was reading...while not the same...they come from a common parent...which would make them brothers of sorts...not the same...yet similar :) On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, CentOS and RHEL are supposed to be the exact same thing.

Re: Help out a fellow lister...

2015-06-10 Thread Misi Mladoniczky
Hi, CentOS and RHEL are supposed to be the exact same thing. I have no real experience to speak of with SUSE, but it is not the same as RHEL. The main problem will probably be to get the installer to accept the environment, and not actually running the AR Server... Best Regards - Misi,

Re: Help out a fellow lister...

2015-06-10 Thread Jason Miller
Oh, I forgot to include... this might be more fruitful than trying to get BMC to support SUSE again?.?.? On Wed, Jun 10, 2015 at 12:01 PM, Jason Miller jason.mil...@gmail.com wrote: I think to Misi's point the installer might say not going to do it, wouldn't be prudent based on the OS alone. I

Re: Help out a fellow lister...

2015-06-10 Thread Jason Miller
I think to Misi's point the installer might say not going to do it, wouldn't be prudent based on the OS alone. I remember before the newer family of gui installers that we used to be able to adjust those lines of the install scripts but I am not sure if there is still a way to make adjustments. Of

Re: Help out a fellow lister...

2015-06-09 Thread William Rentfrow
Here's some more information now that it's later in the day. We've been on SuSe Linux for a couple of years and we've been asked to evaluate the upgrade to Remedy 9. Imagine our surprise when Remedy 9 no longer supports SuSe. We are under strict guidelines - one of which is using a supported

Re: Help out a fellow lister...

2015-06-09 Thread LJ LongWing
William, Countless thousands (my own personal estimate) of Remedy systems are running in 'unsupported configurations'...including many that people on this list support daily. I know this is something that some customers will not like, but others happily go down un-maintained roadsUnsupported

Re: Help with upgrade path

2015-01-05 Thread Hullule, Kiran
January 2015 05:53 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path I did have to apply the fix on the Schema_Archive table not because we had data but because it was the wrong field type (Varchar2 instead of Number) and was throwing errors. Interestingly, yours is the second post

Re: Help with upgrade path

2015-01-05 Thread Sanford, Claire
Of Carina Burns Sent: 3 January 2015 05:53 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path I did have to apply the fix on the Schema_Archive table not because we had data but because it was the wrong field type (Varchar2 instead of Number) and was throwing errors. Interestingly, yours

Re: Help with upgrade path

2015-01-05 Thread Jason Miller
Subject: Re: Help with upgrade path I did have to apply the fix on the Schema_Archive table not because we had data but because it was the wrong field type (Varchar2 instead of Number) and was throwing errors. Interestingly, yours is the second post I've found about deleting the Flashboard forms

Re: Help with upgrade path

2015-01-02 Thread Carina Burns
I did have to apply the fix on the Schema_Archive table not because we had data but because it was the wrong field type (Varchar2 instead of Number) and was throwing errors. Interestingly, yours is the second post I've found about deleting the Flashboard forms (if you don't use them) in order

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse (GMail)
Of Scott Hallenger Sent: 18 December 2014 18:41 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path ** Theo.. was this an ARS upgrade only, or were you upgrading the whole ITSM suite. I'm looking into an upgrading of only my ARS 7.0.01 base, which has ITSM running on top of it, to to 8.1

Re: Help with upgrade path

2014-12-19 Thread Carina Burns
User Preference form. HTH, Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 12 December 2014 22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path My

Re: Help with upgrade path

2014-12-19 Thread Carina Burns
22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path My suggestion Take a backup of the Oracle 10g data and copy/restore it to the Oracle 12c (Your DBA could also do this with oracle DataPump). Install 8.1 on the new server against the copy/restored data. When installing

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
. HTH, Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 12 December 2014 22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path My suggestion Take

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 12 December 2014 22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path My suggestion Take a backup of the Oracle 10g data

Re: Help with upgrade path

2014-12-19 Thread Carina Burns
I just searched oracle support and can't find anything on SW00327170. The only thing listed is a bug that isn't a bug but a config issue with OraDB 7.2. Do you have any other reference number or doc id for this archive fix?

Re: Help with upgrade path

2014-12-19 Thread Carina Burns
over the install log and see if it’s something I should address. Thanks for the heads up though. From: Theo Fondse [mailto:theo.fon...@gmail.com] Sent: Friday, December 19, 2014 10:25 AM To: Burns, Carina Subject: Re: Help with upgrade path Nope, SW00327170 is on BMC. I see how you could have

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
and see if it’s something I should address. Thanks for the heads up though. From: Theo Fondse [mailto:theo.fon...@gmail.com] Sent: Friday, December 19, 2014 10:25 AM To: Burns, Carina Subject: Re: Help with upgrade path Nope, SW00327170 is on BMC. I see how you could have thought

Re: Help with upgrade path

2014-12-19 Thread Carina Burns
Interesting! I put the question in on my support ticket as this doc on software requirements suggests HTTPD is required to install ARS 8.1 https://docs.bmc.com/docs/display/public/ars81/Software+requirements And... it drives me nuts that the minimums are specified on the compatibility matrix

Re: Help with upgrade path

2014-12-19 Thread Grooms, Frederick W
@ARSLIST.ORG Subject: Re: Help with upgrade path I just looked and that column in our linux Ora10g Schema_archive table is a varchar2(254) with no “not null” constraint. I don’t think I’m going to change it to a number(15) not null column before I try the upgrade since this may be a Solaris only

Re: Help with upgrade path

2014-12-18 Thread Scott Hallenger
version of ARS until we get to 8.1 On Monday, December 15, 2014 2:11 PM, Theo Fondse (GMail) theo.fon...@gmail.com wrote: **RE: Help with upgrade pathHi Carina,We upgraded our Custom-Only 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat.I always suggest NOT to skip a major

Re: Help with upgrade path

2014-12-15 Thread Theo Fondse (GMail)
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 12 December 2014 22:44 To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path My suggestion Take a backup of the Oracle 10g data and copy/restore it to the Oracle 12c (Your DBA could also do

Re: Help with upgrade path

2014-12-12 Thread Carina Burns
I should add that the first suggestion I received on my new support ticket was to upgrade the Oracle 10g database to 12c. Unfortunately, as there are other applications pointing to it that aren't certified with 12c, I can't do this.

Re: Help with upgrade path

2014-12-12 Thread William Rentfrow
Okay, so - you're all custom. That's good. How many regular (data) forms are we talking about here? Dozens? Hundreds? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 -Original Message- From: Action Request System discussion

Re: Help with upgrade path

2014-12-12 Thread LJ LongWing
Carina, I have done a 7.5 32-bit - 8.1 64-bit before, and I did exactly like you said...install a new on the new server, and then upgrade The thing about the upgrade is that it's not necessarily upgrading the DB that was installed, it's upgrading the DB that's pointed to during the

Re: Help with upgrade path

2014-12-12 Thread Joe D'Souza
out if you need to use something similar. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carina Burns Sent: Friday, December 12, 2014 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Help with upgrade path I should

Re: Help with upgrade path

2014-12-12 Thread Joe D'Souza
I would not go with D either if I didn't want to pay my way through an upgrade. From your description your path is fairly straight forward with only the consideration about your database compatibility with your current applications and other applications that use the same database. Your options

Re: Help with upgrade path

2014-12-12 Thread Misi Mladoniczky
Hi, 1. Install a new system with the new version. 2. Use RRR|Chive to migrate data (1 day to 4 weeks depending on size) 3. Do a delta data migration with RRR|Chive to catch up production 4. Stop production, do a final delta migration, switch server The total outage can be brought down to an hour

Re: Help with upgrade path

2014-12-12 Thread Carina Burns
Less than 100, no style sheets. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Help with upgrade path

2014-12-12 Thread Grooms, Frederick W
My suggestion Take a backup of the Oracle 10g data and copy/restore it to the Oracle 12c (Your DBA could also do this with oracle DataPump). Install 8.1 on the new server against the copy/restored data. When installing it should ask you if you want to upgrade or start new in the database.

Re: Help with the Developer Studion Search Feature

2014-04-08 Thread Jason Miller
Hi Paul, What version are you using? I remember being very frustrated with the Dev Studio search feature in 7.5 and didn't use it for years. Somewhere along the lines it got better (or I got smarter) and I have pretty good success with it now. Are you using ITSM? I searched for RETRY_UPDATE

Re: Help with the Developer Studion Search Feature

2014-04-08 Thread Campbell, Paul (Paul)
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, April 08, 2014 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Help with the Developer Studion Search Feature ** Hi Paul, What version are you using? I remember being very frustrated with the Dev

Re: Help button in ITSM 8.1 not working

2013-10-17 Thread laurent matheo
D'Souza jdso...@shyle.net Société : Shyle Networks Répondre à : arslist@ARSLIST.ORG Date : jeudi 17 octobre 2013 05:56 À : arslist@ARSLIST.ORG Objet : Re: Help button in ITSM 8.1 not working ** There has to be as setup file (a bat file on windows if I remember correctly). Joe From

Re: Help button in ITSM 8.1 not working

2013-10-17 Thread Rüdiger Tams
Rüdiger Von: laurent matheo lm...@me.com An: arslist@ARSLIST.ORG Gesendet: 9:18 Donnerstag, 17.Oktober 2013 Betreff: Re: Help button in ITSM 8.1 not working ** Hi :) In the one I mentioned (« BMCRemedyITSMSuite8.1.00.help.zip »), you should have the installer

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread Joe D'Souza
I haven't worked with ITSM 8.x as yet but yes there were separate installers available for ITSM help right from ITSM 5.x. I'm guessing they have continued it that way.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread laurent matheo
ŠŠ ». Laurent. De : Joe D'Souza jdso...@shyle.net Société : Shyle Networks Répondre à : arslist@ARSLIST.ORG Date : mercredi 16 octobre 2013 09:38 À : arslist@ARSLIST.ORG Objet : Re: Help button in ITSM 8.1 not working ** I haven¹t worked with ITSM 8.x as yet but yes there were separate installers

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread Sagar Valse
, then for example « Remedy Asset Management Application 8.1.00 » and you’ll see « Help System – BMC remedy…… ». Laurent. De : Joe D'Souza jdso...@shyle.net Société : Shyle Networks Répondre à : arslist@ARSLIST.ORG Date : mercredi 16 octobre 2013 09:38 À : arslist@ARSLIST.ORG Objet : Re: Help button

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread Joe D'Souza
There has to be as setup file (a bat file on windows if I remember correctly). Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, October 16, 2013 4:08 AM To: arslist@ARSLIST.ORG Subject: Re: Help

Re: Help Needed for ARERR 102 Error.

2013-10-04 Thread Kumar, Amit (Remedy-Dev Studio RD)
Subject: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation

Re: Help Needed for ARERR 102 Error.

2013-10-03 Thread Joe D'Souza
First of all message not in catalog is a message you receive when the AR System cannot read messages from the arsystem.cat file which is usually a problem when you perform a non root install on UNIX and forget to perform the post installation recommended tasks of manually changing the permission

Re: EXTERNAL: Re: Help Needed for ARERR 102 Error.

2013-10-03 Thread Reiser, John J
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 03, 2013 10:59 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Help Needed for ARERR 102 Error. ** First of all message not in catalog is a message you receive when the AR System cannot read

Re: Help needed for installing a hotfix for 7.6.04 SP4-S

2013-09-30 Thread Jonas Stumph Stevnsvig
that depends on how you have deployed the midtier to weblogic. have you tried searching for said folders on the weblogic server? Den 30-09-2013 14:42, tristan.rop...@t-online.de skrev: Hi folks, i need your help for installing a hotfix for Midtier. Im not familiar with WebLogic servers. We

Re: Help needed for installing a hotfix for 7.6.04 SP4-S

2013-09-30 Thread Abhijit Hendre
Hi , you will get path to midtier_dir from Mid-Tier Config Tool - Overview Page. Check for attribute Mid Tier Installation Directory on this page. once you have that value , you can clear contents of midtier_dir/cache, midtier_dir/cachetemp midtier_dir/pluginscache. Thanks, Abhijit H On Sep 30,

Re: Help with simple SSO authentication

2013-05-30 Thread Brian Gillock
Hello Matt, I've recently been working on this myself. There are a couple things to look at, one being what is provided by BMC in KA286851 https://kb.bmc.com/infocenter/index?page=contentid=KA286851is incomplete. There is no interceptor, unless it's in the uncompiled C code somewhere. I

Re: Help with simple SSO authentication

2013-05-30 Thread Matthew Perrault
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock Sent: Thursday, May 30, 2013 7:53 AM To: arslist@ARSLIST.ORG Subject: Re: Help with simple SSO authentication ** Hello Matt, I've recently been working on this myself. There are a couple things to look at, one being what

Re: Help Needed

2013-05-15 Thread Longwing, Lj
Wellthe big question that you must ask then is 'did you store the previous assignees anywhere'? On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad shivu5sh...@gmail.com wrote: ** Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were

Re: Help Needed

2013-05-15 Thread Joe D'Souza
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 15, 2013 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Help Needed ** Wellthe big question that you must ask then is 'did you store the previous assignees anywhere'? On Tue, May 14, 2013 at 9:18 PM, Shivanand

Re: Help Needed

2013-05-14 Thread Joe D'Souza
I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand. I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E

Re: Help Needed

2013-05-14 Thread Shivanand Jeerigiwad
Hi Joe, Thanks for the support. The requirement is basically as below, 1) That these tickets were assigned to A, B and C support groups 2) They had individual assignees at that time. 3) Reassigned to support groups D, E and F 4) Under these assigned to one individual common to all 3 4) Now

Re: Help with identifying process id for a specific arserverd Thread on linux

2013-02-26 Thread Walters, Mark
It's not obvious is it? I've created KB with an example of how to do it, which should be published soon. Mark Preview Knowledge Article Content Entry Fields Title How to Convert Thread IDs (TID) in AR Server Logs to Linux LWP IDs. Problem On Solaris the TID used in the AR Server

Re: Help with identifying process id for a specific arserverd Thread on linux

2013-02-26 Thread Campbell, Paul (Paul)
Wow, that's fantastic, thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark Sent: Tuesday, February 26, 2013 5:17 AM To: arslist@ARSLIST.ORG Subject: Re: Help with identifying process id for a specific arserverd Thread on linux

Re: Help with identifying process id for a specific arserverd Thread on linux

2013-02-25 Thread Steve Kallestad
Honestly, I never really track things down to a particular thread, so I don't know if this will help... ps xjf will show a tree of processes. But if the thread pid isn't matching the tid in the logs I don't know where else to look. maybe... ps -eLf or ps axms Sorry, but I figured an attempt

Re: Help with Support Company Access Configuration

2013-02-02 Thread Keith fawcett
Hi Anita, Wouldn't that defeat the whole purpose of using another form like Support Company Access? Giving the support person an access restriction to the company would allow them to do more than just submit tickets for users in the other company.

Re: Help with Support Company Access Configuration

2013-02-01 Thread Ankita Pankaj
Hi Keith, I am not sure if i got your problem correctly . But have you given access(in restriction access table in people form) to your user of support company for the Customer company. Thanks, Ankita On Thu, Jan 31, 2013 at 9:47 PM, Keith fawcett keith.fawc...@gmail.comwrote: Has anyone

Re: Help finding Documentation

2012-09-25 Thread patchsk
I think what you are looking for is Task Phase Mgmt. Use this feature after testing thoroughly and after setting expectation with the users. At least in 7.6.03 this feature was error prone and caused confusion with the users. Also if you enable this I think you may have to redo all your change

Re: Help finding Documentation

2012-09-25 Thread Pargeter, Christie :CO IS
Thanks!!! This looks like exactly what I am looking for. From: patchsk [mailto:vamsi...@gmail.com] Sent: Tuesday, September 25, 2012 11:46 AM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Pargeter, Christie :CO IS Subject: Re: Help finding Documentation I

Re: Help with LDAP Configuration

2012-09-06 Thread andres tamayo
Guillermo entendiendo que estas configurando LDAP a traves de AREA plugin en el caso de tener varios servers LDAP debes usar el area hub pugin en el manual de integration hay mas informacion a respecto, no recuerdo mucho en este momento los detalles. saludos 2012/9/5 Guillermo Alfredo Torres

Re: Help with LDAP Configuration

2012-09-06 Thread Karthik
Can you list the LDAP configuration parameters? Regards, Karthik On 6 September 2012 18:16, andres tamayo cycom...@gmail.com wrote: Guillermo entendiendo que estas configurando LDAP a traves de AREA plugin en el caso de tener varios servers LDAP debes usar el area hub pugin en el manual de

Re: Help with LDAP Configuration

2012-09-06 Thread andres tamayo
En realidad son los mismos. es decir en la configuracion de ambos servers LDAP nada cambia. Lo que debes considerar es que en vez de usar el plugin AREA debes usar el que se llama AREA HUB. esto es lo que aparece en el manual de ar integrations. Setting up the AREA hub The AR System plug-in

Re: Help on archiving data.

2012-08-07 Thread Longwing, LJ CTR MDA/IC
Robin, I'm sure any method you use that is supported (through the application) will take just as long as the archive process built in, so your only option that I can think of that would be faster would be through DB directly, but doing that of course is not recommended or supported by BMC...so

Re: help reseting application password for Flashboards 7604

2012-07-18 Thread Carl Wilson
Hi, if running from the flashboards directory, you can use the syntax: D:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;D:\Program Files\BMC Software\ARSystem\flashboard s\* -DflashInstallPath=D:\program files\BMC Software\ARSystem\flashboards FBDriver This should work

Re: help reseting application password for Flashboards 7604

2012-07-18 Thread Goodall, Andrew C
: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Carl Wilson Sent: Wednesday, July 18, 2012 4:06 AM To: arslist@arslist.org Subject: Re: help reseting application password for Flashboards 7604 ** Hi, if running from the flashboards directory, you can use

Re: help want to send 3 month back messages to relate forms

2012-05-14 Thread gok's
Hi Misi, thanks you very much for this idea. I am going to try this. Thanks G Misi Mladoniczky wrote: Hi, What kind of trigger do you have to set of your Pushes? Just make sure to trigger these manually. One technique is to create a temporary display-only-field which you use in a

Re: help want to send 3 month back messages to relate forms

2012-05-11 Thread Misi Mladoniczky
Hi, What kind of trigger do you have to set of your Pushes? Just make sure to trigger these manually. One technique is to create a temporary display-only-field which you use in a Modify-All, and have your filters trigger on that. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList

Re: Help For Depurate ITSM Forms

2012-04-25 Thread Guillermo Alfredo Torres Barron
Joe Martin D'Souza Enviado el: Lunes, 23 de Abril de 2012 05:25 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Help For Depurate ITSM Forms Is the disk just too small? Or has the database really outgrown to ginormous proportions? What is your DB size? And what is the size of the disk that supports

Re: Help with AIE

2012-04-24 Thread Jose Huerta
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Re: Help For Depurate ITSM Forms

2012-04-24 Thread Guillermo Alfredo Torres Barron
05:25 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Help For Depurate ITSM Forms Is the disk just too small? Or has the database really outgrown to ginormous proportions? What is your DB size? And what is the size of the disk that supports your data files? Joe -Original Message- From

Re: Help with AIE

2012-04-23 Thread Frank Caruso
Are the ARS servers running on a specifc TCP port? If so that would have to specified in the AIE data exchange. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Joe Martin D'Souza
What is the purpose of doing this? Do you want to refresh your production database to a test database? Or are you just looking to clean up a system? Joe -Original Message- From: Guillermo Alfredo Torres Barron Sent: Monday, April 23, 2012 5:52 PM Newsgroups:

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Joe Martin D'Souza
Got me looking for synonyms for other operations that may apply.. Submit - abide, accede, acknowledge, acquiesce, agree, appease, be submissive, bend, bow, buckle, capitulate, cave, cede, concede, defer, eat crow, fold, give away, give ground, give in, give way, go with the flow, grin and bear

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Tauf Chowdhury
I think wild goose chase correctly represents searching in ARS. Sent from my iPhone On Apr 23, 2012, at 5:14 PM, Joe Martin D'Souza jdso...@shyle.net wrote: Got me looking for synonyms for other operations that may apply.. Submit - abide, accede, acknowledge, acquiesce, agree, appease, be

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Guillermo Alfredo Torres Barron
D'Souza Enviado el: Lunes, 23 de Abril de 2012 04:58 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Help For Depurate ITSM Forms What is the purpose of doing this? Do you want to refresh your production database to a test database? Or are you just looking to clean up a system? Joe -Original

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Joe Martin D'Souza
not care about.. If that’s the direction you want to go let me know and I may be able to help.. Joe -Original Message- From: Tauf Chowdhury Sent: Monday, April 23, 2012 6:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Help For Depurate ITSM

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Tauf Chowdhury
Enviado el: Lunes, 23 de Abril de 2012 04:58 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Help For Depurate ITSM Forms What is the purpose of doing this? Do you want to refresh your production database to a test database? Or are you just looking to clean up a system? Joe -Original

Re: Help For Depurate ITSM Forms

2012-04-23 Thread Joe Martin D'Souza
: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Help For Depurate ITSM Forms Hi folks We have a problem with disc space of the database, so we need delete registries and backup them but don't know which forms must be do this Thanks Greetings -Mensaje original- De

Re: Help SYS: Notification Messages.

2012-04-09 Thread Kelly Deaver
** The basics - 1 - workflow looks to see if a notifaction should be sent. IF yes it set a temp field with a 'tag' 2 - workflow determines who to notifiy and looks to see the locale in the people record for the person to be notified 3 - looks in the SYS:Notification Messages form for tag and

Re: help: srm add to cart gets 623 authentication error

2012-03-21 Thread Danny Kellett
Sounds like the request is going to a different server. Has the db been restored from a different environment? Are you using any form of AREA? Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 21 March 2012

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