place is??? BTW, the RAC and RSP are deliberately hard to keep the number of people
with them current and knowledgeable.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick cook Sent: Thursday
I assume you tried to change the view by checking the menu item marked
Details?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, August 31, 2006 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Question:
The good news for those of us here is that this RUG seems more like RUGs of
old - very techie (evening with engineering didn't break up till about
midnight, and was very busy until then), they aren't beating us over the
head with CMDB, etc. My only complaint is that the vendor showcase was only
**
Really not all that much. They seemed to be focusing
on giving people (including themselves) more time to assimilate, or be
assimilated, into the ITSM 7 world. So there will be more tools for
managing the business and better connectivity between the applications, but they
didn't even
le.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick cook Sent: Thursday, August 31, 2006 3:11 PM
To: arslist@ARSLIST.ORG Subject: Re:
Heloo
** Audrey, if the RSP class is like the
RAC class, you'll
happenings
**
Rick,
Has there been any
mention of reviving MasterARSuite? Or, at the very least, trashing RDP and
replacing it with something that really works? J
Sorry to be biased, but
I feel the RDP replacing MasterARSuite was a bad ploy. It just doesnt
compare.
Thanks!
Matt
From: Rick
any
mention of reviving MasterARSuite? Or, at the very least, trashing RDP
and replacing it with something that really works? J
Sorry to be biased,
but I feel the RDP replacing MasterARSuite was a bad ploy. It just
doesnt compare.
Thanks!
Matt
From: Rick
Whether it was close or not, I would have been disappointed if I had
deprived either you or James of an award that both of you deserved.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 01,
MasterARSuite was a bad ploy. It just
doesnt compare.
Thanks!
Matt
From: Rick
cook [mailto:[EMAIL PROTECTED]]
Sent: Thursday, August 31,
2006 11:35 PMTo:
arslist@ARSLIST.ORGSubject: Re: BMCWorld
happenings
Really not all that
much. They seemed
**
That would be an interesting ACADEMIC question - could they
be made even more deadly to humans than they already are?
(disclaimer - I am NOT advocating in any way that someone
should try to find out).
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED]
**
A double Amen from me!
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie
RockwoodSent: Friday, September 01, 2006 12:21 PMTo:
arslist@ARSLIST.ORGSubject: Re: ARSLIST AWARDS - For
Dan
** I'll second that!He even keeps us in line to
of a
lot better.
Axton Grams
Rick cook wrote:
The DV field has its own limitations, too. I asked some senior
product people at RUG about whether it (the Change Calendar) was
extendable to more than 7 days. The answer was that the Java Script
upon which it was built was not built out
Ken,
I heard another manager there mention that in an upcoming patch, they would
be restoring that basic functionality to ITSM 7. I don't have any details
on that, but be assured that it is an issue that BMC has heard from many
people, and that they are listening.
Rick
-Original
Well, the conference itself was very good (except that YOU weren't there) -
like they used to be. The only thing really missing was the sneak peek at
the next version. There just wasn't any, because they're still trying to
fill in the gaps in the current version of the entire BMC suite, and
**
What queue are you talking about? Please be more
specific, using Remedy terms where you can.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:05 AMTo:
arslist@ARSLIST.ORGSubject: cleaning up
**
OK, start by telling us the name of the form or screen
you're looking at, and try to describe the records you're wanting to deal
with.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:32 AMTo:
support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook
[EMAIL PROTECTED] wrote:
**
OK, start by telling us the name
the
PM's cleaned out... MD is one of the states we support but I my self
doesn't know which specific form he is talking about. I wish I can give you
more details.
I deeply appreciate your effort and even general idea about the queue
might lead me to something.
Rick cook wrote
**
Ron,
I tend to agree with Remedy, though it doesseem a bit
kludgey. Do you have a view in which all fields exist? If not, you
should. If so, create the field in that view only, ensure that the archive
form has the field (if appropriate), and then add it to the new
view.
Rick
From:
on the HD Archive form. Even though the new feild is not included
in the fr_CA view, the fr_CA view is still defined in the field properties in
the 'Not in View' window. I believe this is what is causing the issue.
On 9/5/06, Rick cook
[EMAIL PROTECTED]
wrote:
**
Ron,
I tend t
Subject: Re: ARSLIST AWARDS - For Dan
maybe dallas...
If it is houston... party at my house
From: Action Request System discussion list(ARSList) on behalf of Rick cook
Sent: Sat 9/2/2006 9:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSLIST AWARDS - For Dan
**
Can you say "trial balloon"? I don't know who
Jamahowal is, and I doubt anyone else here does, either, so this could be
nothing but so much hot air. Besides, Remedy has had outsourced
engineering for years - has anyone noticed?
Rick
From: Action Request System discussion
list(ARSList)
Well, to take the BMC view for a minute (assuming this is true), all of the
comparisons of ITSM products I have seen grade the product suite very highly
except for one thing - cost. If they're planning on passing on some cost
savings (should any actually be realized) to the customers, this could
Of Rick cook
Sent: Thursday, September 07, 2006 8:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!
Ok, everyone, let's calm down a bit.
1) Claire's point (IMHO) is not that this guy doesn't have the right to
post, it's that because he's not one
Title: RE: Email Engine
**
A couple of ways that I could think of would be to use
templates that included the images, or include them in a signature line that can
be attached to outgoing messages. You could also designate some background
stationery or something that might be appropriate.
Title: RE: Mid-Tier 7.0 Installation Problem
**
Compatibility matrix shows 1.4.2 and 5.0 as supported
versions for MT 7. Assuming that 1.5 = 5.0, has anyone installed ARS 7 MT
with Java 1.5/5.0 successfully?
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL
I haven't done it, but did do some investigation into how it would work for
a client. The consensus was that to minimize latency, there would have to
be a DB link to the LDAP tables, and ARS would reference via that link.
This may not be the case for some network environments, but the LDAP admins
Title: RE: Mid-Tier 7.0 Installation Problem
**
I figured as much, since that's what they did with the
Solaris version numbers a few years back. Went from 2.5 to 6.0, which was
also 2.6.
Thanks, David.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Click on Help -- About. For applications v6 and above, look in the
SHR:ApplicationProperties form.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Thursday, September 14, 2006 10:30 AM
To:
or by reviewing the properties for the individual programs.
James McKenzie L-3 GSI
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick cook Sent: Thursday, September 14, 2006 10:41
AM To: arslist@ARSLIST.ORG Subject: Re
**
Rob, I've worked for a couple different ones, and while
there might be a common Service Catalog, I don't think that outside of ITIL,
there's any kind of common standard - the players just don't care enough
to get together on something like that, I guess.
Rick
From: Action Request System
Title: RE: Any issues using 5.x User Tool with a 7.x Server?
**
I second James' recommendation - updating the UT first is a
better path. The basic rule is that when using an older UT, it will
*probably* function fine until you run into an API or function that is different
between client and
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick cook Sent: Monday, September 18, 2006 10:20
AM To: arslist@ARSLIST.ORG Subject: Re: Any issues using 5.x User Tool with a 7.x Server?
** I second James
Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0
**
Roy, I did an upgrade of ARS from 6.3 to 7.0 without
touching the ITSM suite. Should be a quickie, IMHO. Only glitches I
found were that Sync Search didn't work until patch 2, and I never did get RDP
to work. The rest of the ITSM 6 suite should
Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/20/06, Rick cook [EMAIL PROTECTED] wrote:
**
When did Mid-Tier licenses start costing money?
Rick
From: Action Request
They should work just fine either way. If there are ARS 7.0 features that
you wish to use in your applications, then you should consider upgrading.
If not, and things are working fine now, then there may not be a reason to
upgrade. Don't buy trouble by fixing what isn't broken.
Having said
Title: RE: Dynamic Updates to Help Text
**
You know, it would be great if there were Remedy forms in
which the Help text resided, so that a subadmin could use the UT to update
it. Hmmm...sounds like a nice spare time project...
Rick
From: Action Request System discussion
list(ARSList)
I don't know if they've chosen to ignore it as much as re-architect it.
Remember that in 7.0, there are no more FB fields - they are Data
Visualization fields. This is just me talking, but I'm looking for
something to help us leverage those more by year end. I dunno what - a
conversion utility
Actually, they kinda have been combined in ITSM 7. The Help Desk
functionality has the ITSP look/feel.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Friday, September 22, 2006 2:05
Yes, they did - old school. Pizza (and other food), beer, and stay as long
as you have questions. Only bad part was that the BMC products were
represented there, too, and boy, were those guys lonely. I spent time with
one or two just to make them feel better, but they were all gone by 9:30 or
Do you have the appropriate membership in the roles required for those
actions?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Tuesday, September 26, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: ITSM
the SHR:SchemaNames entry for that Menu Selection.
From: Rick cook [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Asset 7.0 Disturbing Behavior
Date: Tue, 26 Sep 2006 09:49:02 -0700
Do you have the appropriate membership in the roles required for those
Title: Remedy support site issues
**
I had issues with support on that version as well - I just
switched to Firefox and it worked fine. And that version of the JDK worked
fine for me with ARS 6.3 and 7.0.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED]
Louise, the problem you reported is one of the reasons we're not going to
install patch 5. I asked (after digging through the docs as best I could)
for a list of what was added/modified/removed as a result of the patch, so
that we could know what of our customizations might conflict with those.
So, the answer to making an enhanced tool functional is to take away the
only means provided to make sense of the applications that run on that
tool. Yeah, that makes sense. Isn't the point of a patch to make things
better?
Rick
On 9/5/07, Davies, J.T. [EMAIL PROTECTED] wrote:
I encountered
I'm having an issue with the UT similar to what Mary reported with the Admin
tool. It crashes whenever I open it. Anyone else experiencing such joy?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday,
The other option is to find some Rent-a-Wreck place that will have some
older, cheap cars to rent - some might be sticks. The downside is that they
will often be well away from the airport. I like driving a stick myself,
but it's just not worth the hassle to get one in a rental.
Rick
On
David, I don't see Remedy Knowledge Management listed in either the 7.0.1 or
the 7.1.0 CM. Can you provide some data regarding compatible web platforms
for this product?
Rick
On 9/6/07, Easter, David [EMAIL PROTECTED] wrote:
** *Italics* indicate an addition since AR System 7.0.01
-David
Mary, there are other validations going on - even for arcane things like the
phone number. Adding the qualification like you did for those Filters
worked for me - you just have to turn the logs on and see where it failed,
then where the data can't be cleaned to the point where this isn't
It's telling you that there is no automatic assignee group for requests
submitted through the Requester console, and you must have specified in your
setup that assignments were to happen automatically. Specify some default
assignee group (like your Tier 1) for those tickets, and I think your
In v7, the form name for Incidents is HPD:Help Desk. Is that visible in
your list?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus
Sent: Friday, September 07, 2007 11:24 AM
To: arslist@ARSLIST.ORG
Subject:
Three words: Don't. Buy. Trouble.
If what you have is working, and there's nothing in the patch worth risking
a smoothly operating system, I'd hold off until there's a need to upgrade.
At that, I would wait about 2 weeks after a patch is released - if it's
still out there after then, it's
with the same ID on both the source and
destination servers, I think this is kind of a problem.
We'll see if Support can help, but this is really an engineering issue. I
can't wait for BMC to give us a migration tool I can trust.
--
Rick Cook
any server.. Is that not true?
Joe
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Rick Cook
*Sent:* Monday, September 10, 2007 7:10 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Problem with Migrator
** Here's a heads-up
when you use it, it just randomly skips some
permissions or is there some sort of a pattern?
Joe
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Rick Cook
*Sent:* Monday, September 10, 2007 7:28 PM
*To:* arslist
Rabi, I have had success using the Sync Search Database to lead me through
some of the related items in ITSM 7. Unfortunately, log files are about the
only other thing that's been educational. I'm sure that there is a utility
or two out there that can help - too bad BMC can't seem to provide any
7.
-Original Message-
From: Rick Cook [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 12:35 pm
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
** Rabi, I have had success using the Sync Search Database
, but based on what I saw few months ago, it
seems to give you at least a good map to follow through Remedy Admin.
PS: Sorry about the other reply. sent too soon
On 9/12/07, Rick Cook [EMAIL PROTECTED] wrote:
** Rabi, I have had success using the Sync Search Database to lead me
through some
I agree - it would be a monumental task for a new Remedy admin to decipher
ITSM 7. However, us old-timers can help by documenting what we know and
passing it along to our customers, to at least give them a place to start
looking. I created a cheat sheet showing where to modify certain
I have seen REGULAR malloc errors while using both Migrator and Admin since
upgrading to patch 4 (clients and server). We had no real choice about
upgrading, as it is *supposed* to fix a number of critical issues that were
in patch 2/3.
Windows/SQL platform.
Rick
_
From: Action
SQL is, by default, a case-insensitive DBMS, and has been for the past
several versions. I don't even know how to set it up any other way, or why
someone would want to.
The last major DBMS to not be like this was Oracle - I think 9i was the last
one that could not be easily set up
Who can install ITSM patch 5 until they tell us what's in it? I won't.
When I asked for the contents, they said they couldn't provide one, and then
created a bug against the patch process. (Ya think?) How about fixing the
bug in the product manager for letting such an obvious oversight occur?
.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: Sep 14, 2007 12:35 PM
Subject: Re: Case Sensitive searches
**
SQL is, by default, a case-insensitive DBMS, and has been for the past
several versions. I don't even know how to set it up any other way, or why
someone would
was supposed to be asked for MS SQL instance.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Sent: Sep 14, 2007 12:52 PM
Subject: Re: Case Sensitive searches
**
Yes, *** IF *** the DB was set up that way. Just because 10G and above CAN
be set that way doesn't mean
results. It was only on Oracle that
required FTS to search large character fields.
Thanks,
Dave
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, September 14, 2007 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Case
Bye, Sean. Glad you could be with us for a while. Best of luck with your
new product.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Friday, September 14, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Goodbye and
I, too, am feeling your pain. I have opened two issues in the past 2 weeks
where the initial responses were beyond silly, they showed a lack of an
attempt to even read what I had submitted. I am quite accustomed to
listening to the cadence and accent of Indian people speaking English, but
still
Thank you, Shawn, for an excellent explanation of the Indian method of
customer service - which, according to a nice Indian co-worker who explained
this to me once - is to obfuscate and annoy until people give up. That
cultural difference is something that must be trained out of Indian
technical
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support
Bring back Peregrine!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, September 14, 2007 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support
**
Thank you
That's great, Dave. Perhaps BMC could restore some of the information they
USED to have on the support site regarding escalation manager contact
points. I know most of the ones they used to have, but who knows who's
still there any more.
If some of what we're saying here is based on false
Sounds like you and I are attempting to work with the same tech. I couldn't
even get him to READ the original results file I sent him that showed that
some permissions weren't being migrated. Instead, he asked me to delete my
cached files - during the week I was doing migrations to other
--
Rick Cook
Cook Enterprises
253-278-4112
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
If I were a cynical person, I might ask whether any testing was done on
things like this. Dot releases are supposed to undergo a full regression
test, which should include upgrades from all currently supported platforms.
Did the old team roll out crap this bad very often? I don't think so.
Remember that there were two drops of 7.0.1 p4 for AR Server - the old one
(or the new one) could be the problem.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Tuesday, September 18, 2007 6:14 AM
To:
we would have
setup disk space much differently.
Dave
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Monday, September 17, 2007 1:27 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Large file
the link and creates a 0 size def file.
I haven't had a response to my question about the timeout condition.
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM
of code, why are you getting
a 10 GB temp file?
Rick
On 9/18/07, Rick Cook [EMAIL PROTECTED] wrote:
Well, that still doesn't make sense, because even your DB, including all
indexes, isn't 10 GB. Either there's some horribly inefficient design, or
there is a local issue. I have Windows servers
Getting the following error on the Knowledge Base tab on an Incident.
Anyone know the fix? Remedy's KB is not helpful.
Rick
HTTP Status 500 -
--
*type* Exception report
*message* **
*description* *The server encountered an internal error () that prevented it
from
to build
1098. This is the current build I am on and this issue hasn't shown up ever
since I redeployed the war file. I used to see this issue at least once per
day under previous builds.
HTH,
Ben
From: [EMAIL PROTECTED] on behalf of Rick Cook
Sent: Tue 9
That's a conundrum that we all have to ponder, Mary. I wish I had a better
answer, but here's my $0.02. We generally have to make the changes as we
find them, since BMC is months behind on bug fixes, and we don't know how
long it might be before they fix what we're finding for them.
Sorry you
A more specific description of the error, along with the exact version and
patch of your 7.0 server, would help us to help you.
Rick
On 9/19/07, Joe D'Souza [EMAIL PROTECTED] wrote:
** Anything on any error logs?
**
*Joe D'Souza*
-Original Message-
*From:* Action Request System
Have to agree with you, Norm. If a change to a process is to be made, the
CHANGE must be justified as being better than the status quo, and the value
of that change must be weighed against the cost of not making it. If part
of the justification is (as is the case with ITIL) that a valid
Remember, we don't buy software from BMC or other major vendors, we buy
licenses to USE the software, under conditions specified by the seller in
the EULA. So while you can keep the SW once you stop paying for licenses,
if you can't use it, what's the difference between having it and not having
Scott, I know you're smart enough to know the difficulty in proving a
negative. Proving that an event provides a result is a lot easier than
showing that it there's no connection, because it's the difference between
proving one actual connection path vs. many potential ones - all of which
have to
Well, that depends on two things - how powerful that server is, and to what
extent you're willing to deal with performance issues on that box when a
discovery process is running - FD will basically take over that box during
that process. There's a reason BMC recommends that FD be on its own
Norm, I don't know that the value of ITIL is as much in the processes
themselves as it is in the goal of the entire company using the SAME
processes that work together, vs. the individual silos and multiple tools
and processes that many companies have to fight through. So if a company is
already
) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, September 20, 2007 11:54 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Foundation Discovery - Installation?
** Well, that depends on two things - how powerful that server is, and to
what extent you're willing to deal
SLM 7 has some serious issues, even with the most current patch installed.
Check with support to see if they can help, but we're having to do a lot of
fixes and troubleshooting of it ourselves.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
ARS Form
What kind of troubleshooting we should do?
Rick Cook-3 wrote:
SLM 7 has some serious issues, even with the most current patch installed.
Check with support to see if they can help, but we're having to do a
lot of fixes and troubleshooting of it ourselves.
Rick
-Original
Bing, while your comments are well considered, why don't you wait for a full
evaluation of the next Administrator tool before pronouncing final
judgement? I don't know enough about it to say what new functionality it
might bring to the table for us, but it will be very different, and may
change
already exist for that form on both servers.
--
Rick Cook
___
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Answers Are
.
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Tuesday, September 25, 2007 9:42 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Migrating/Importing forms from Deployable apps
** If I have two servers with similar sets of forms
properly including permissions
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Tuesday, September 25, 2007 10:11 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Migrating/Importing forms from Deployable
I'm seeing more tool crashes (mostly UT and Migrator) with patch 4, too.
Haven't found the cause yet.
On 9/25/07, Howard Richter [EMAIL PROTECTED] wrote:
** We just applied and then pulled out 7.0.1 patch 4 on our dev box (both
server and web).
We had a couple of Crystal reports that would
-import form onto
server b and the container no longer balks about it not belonging to
it...so
it lets you import with the permissions you have set.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 25, 2007
to the Roles form
before moving the changed form to ensure that nothing gets stripped
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Tuesday, September 25, 2007 11:39 AM
*To:* arslist@ARSLIST.ORG
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/25/07, Rick Cook [EMAIL PROTECTED] wrote:
**
I would expect modifications to the roles to cause issues until those
were
synced for the DA and the form on both servers.
Unfortunately, I get import error
If you're referring to the emails in ITSM 7, I reported this as a bug a few
months back. As far as I know, it's still open. The workaround was to
insert the non-FQDN URL in the body of the notification, or to set up DNS to
allow either to work.
Rick
_
From: Action Request System
://www.westoverconsulting.co.uk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 25, 2007 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrating/Importing forms from Deployable apps
**
I think I get
Tony, 7.0.1 p4 should be subtitled We're really sorry about patch 3. The
patch 4 release notes mention that patch 4 fixes some errors that were
introduced in patch 3 - perhaps this is one of them? Of course, as you have
seen on other threads, patch 4 is no day at the beach, either.
Rick
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