/extra/otrs.conf)
I'll send a follow up mail with the content of the otrs.conf which I used
as it may get caught by spam filters and you'd miss out on the little bit
of info in this mail.
Kind regards,
Rory Clerkin
On 7 February 2014 15:04, James Carroll james.carr...@idmworks.com wrote:
I'd
/Directory
/IfModule
/VirtualHost
#
On 7 February 2014 16:17, Rory rcler...@gmail.com wrote:
I have done this previously by using Virtual Hosts in the apache
configuration.
I set up the apache
:02
Currently I only get;
13/12/2011 00:27 - sen...@domain.com wrote:
Kind regards,
Rory Clerkin
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
to the section
Installing the OTRS database manually)
http://doc.otrs.org/3.0/en/html/manual-installation-of-otrs.html#database-configuration
Postgres grant statement
http://www.postgresql.org/docs/7.2/static/privileges.html
Kind regards,
Rory Clerkin
On 29 October 2011 15:22, Ekram chutygo
Hi Wagner,
Open the Admin section and select Auto Responses - Queues
Click the queue name in the list and select the Auto Responses that
should apply to that queue. Select the hyphen ( - ) for no response to
be sent.
I hope that helps.
Rory
On 26 October 2011 17:08, Wagner wagner...@gmail.com
the crontab command. sudo should work for this but if not switch
to root and try the above again, this time leaving out the word sudo
in the commands.
Let us know how you get on with that.
Kind regards,
Rory
On 12 October 2011 21:24, Garabed Yegavian
gara...@firelinebroadband.com wrote:
I went through
you get on.
Kind regards,
Rory Clerkin
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you should see the log entry pop up at the
bottom of the list.
To exit the tail view of the syslog hit Ctrl-c
Let us know what you get in your syslog for cron and that will confirm
whether or not it is working correctly.
Rory
Edit to my last mail:
If cron is not running start it with the command
/etc/init.d/cron start
Rory
On 4 October 2011 09:54, Rory rcler...@gmail.com wrote:
Hi Garabed,
You'll need to make sure your crontab is working. Reading this
document will help you understand how jobs are entered
Hi Paul,
What do you get your customer details from? LDAP or OTRS DB?
Kind regards,
Rory Clerkin
On 26 September 2011 09:25, paul.andurna...@aviva.ro wrote:
Hello,
Is there a way to add the Phone Number of a customer into it`s
details so it can be visible in the requests
I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user
you can use
UserPhone = [ 'telephoneNumber' ],
to get this information to display in each ticket for a customer.
Kind regards,
Rory Clerkin
On 26
hope that sorts it out for you.
Rory
On 26 September 2011 10:45, paul.andurna...@aviva.ro wrote:
I tried to add from the manual the following options but with no changes (
even if i restarted the server ). Since the mentioned fields weren`t in the
Config.pm i manually added them at the end
I'm happy to hear that you got it working Paul. Glad I could help.
Kind regards,
Rory
On 26 September 2011 11:20, paul.andurna...@aviva.ro wrote:
Hello,
I`ve made the modification and now i have the required field as
well for the telephone number. I`m afraid that i maybe i wasn`t
at the options Ticket::Frontend::CustomerInfoCompose and
Ticket::Frontend::CustomerInfoZoom. I have both of these set to Yes.
Kind regards,
Rory
On 26 September 2011 12:13, paul.andurna...@aviva.ro wrote:
Hello,
That`s just it. It isn`t fixed :-). I cannot see the information (
phone number
That's great. Did you need to change the settings in SysConfig?
Rory
On 26 September 2011 13:15, paul.andurna...@aviva.ro wrote:
It worked. Thank you very much :-)
Regards,
*
Paul Andurnache **
*
*Rory rcler...@gmail.com*
Sent by: otrs-boun...@otrs.org
26.09.2011 15:10
Please
That's great, glad you got it working.
Kind regards,
Rory Clerkin
On 26 September 2011 13:28, paul.andurna...@aviva.ro wrote:
No. There were some customers included myself which weren`t updated in the
AD ( Phone number field ). So it didn`t display the phone field at all if it
was blank
you were just dabbling so I thought it might help.
Rory
On 29 August 2011 14:29, Rudolf Bargholz bargh...@onlinetravel.ch wrote:
Hi Rory,
** **
For those of us that are not so well versed on Linux, could you perhaps
post an example how you call your script, with the appropriate
mapped to ALTER TABLEhttp://dev.mysql.com/doc/refman/5.6/en/alter-table.html
.
#
http://dev.mysql.com/doc/refman/5.6/en/optimize-table.html
Rory
On 30 August 2011 15:17, Michiel Beijen michiel.bei...@gmail.com wrote:
Hi Rory, but all your script does is OPTIMIZE TABLE
You could also search recursively in the 'company' OU and have a requirement
for users to be in a specific Group to authenticate.
I use the following lines in my Config.pm
$Self-{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=OTRS_Customers,OU=Security,OU=MyGroups,DC=MyDomain,DC=local';
--password=$pass 21)
if [[ $result == *ERROR* ]]
then
echo FAILED
echo $result
else
echo Success
fi
done
done
#
Rory
to be broken in this way.
I'm guess that to delete the tickets you would first need to break the Merge
(the split option I think).
Rory
On 9 August 2011 12:45, Muhammad El-Sergani mserg...@gmail.com wrote:
Dear list,
I'm trying to delete tickets from my system that were merged into others.
So
there.
Here's some places with info
http://www.red-mercury.com/blog/eclectic-tech/perl-out-of-memory-with-solution/
http://egloo.wordpress.com/2008/07/27/apache-out-of-memory-error/
http://lists.mysql.com/mysql/209280
Kind regards,
Rory
On 1 August 2011 22:25, Fabio Flores fabiocflo...@gmail.com wrote
-postmasterfilter.html
Kind regards,
Rory
On 2 August 2011 10:15, paul.andurna...@aviva.ro wrote:
Hello,
Is there an option to ignore certain e-mails from users ( automated
responses, out of office etc... ) ?
The subject would have a certain string in it out of office and
we would like
supp...@domain.com'. HistoryType =
SendAnswer, Subject = Re: Sent Items Missing [Ticket# -- 201107251437];
Do you get this much?
Rory
On 26 July 2011 02:51, Robert Woodworth robe...@a10networks.com wrote:
I finally got this thing up and working with OTRS3 on Ubuntu10.
Incoming mail created
elements that can be applied to the Dashboard and
the attributes
The name of the elements, as they appear on the dashboard, are listed in
the 'Title' attribute.
Disable the relevant dashboard elements by clearing the checkbox for that
element.
Rory
On 26 July 2011 13:51, nik...@iandapp.com wrote
Hi Paul,
You can use the OU that is the parent to all the OUs containing the
customers. When the LDAP lookup occurs it will search recursively through
all the Child OUs.
Kind regards,
Rory Clerkin
On 20 July 2011 15:40, paul.andurna...@aviva.ro wrote:
Hello,
How can i add customers
a particular Response to one or many queues.
When you click on the Reply drop down list in the ticket the new Response
you have added will be available.
Note: the ticket must be in the queue with the Response added for the
Response to show in the drop down list.
Kind regards,
Rory Clerkin
On 7 July
specific items which are added through the configuration.
While by no means essential I wouldn't mind knowing how most people prefer
to approach my IT team (a small 2 person outfit).
Rory
On 1 July 2011 18:40, Robert Woodworth robe...@a10networks.com wrote:
If someone walks up to me with something
support.mydomain.local and I've a cacti install at cacti.mydomain.local.
Both point to the same webserver which picks the website to display based on
the URL entered in the browser)
I hope something there is useful,
Rory
##
otrs.conf
was then done by using the local sendmail via the qmail
server
Unfortunately I wasn't the one who configured it at the time so I can't
really be more specific.
I hope that helps somewhat,
Rory
On 29 June 2011 03:37, Robert Woodworth robe...@a10networks.com wrote:
** **
I finally gave up, nuked
a structured approach to your trouble shooting.
Only try one thing at a time and take a note of each change and whether it
was successful or failed.
I hope that helps,
Rory Clerkin
On 24 June 2011 18:48, Robert Woodworth robe...@a10networks.com wrote:
That’s what I thought.
So I created
. otrs.SetPermissions.pl /opt/otrs --otrs-user=otrsuser
--web-user=apache--otrs-group=otrsuser--web-group=apache
Kind regards,
Rory
On 31 May 2011 17:27, Jefferson Davis jda...@standard.k12.ca.us wrote:
BUMP
--
*From: *Jefferson Davis jda...@standard.k12.ca.us
*To: *User questions
Hi All,
I'm having an issue while authenticating a Customer user against our windows
Active Directory tree and I hope somebody can help me.
I've been watching the network traffic on the AD server with Wireshark to
see exactly what's happening. Here's the steps:
1. OTRS requests to bind to LDAP
Hi Shawn,
Thanks for your reply, I'll see how it works out in the container instead.
Kind regards,
Rory Clerkin
On 13 May 2011 14:25, Gadow, Shawn sga...@ocusd.net wrote:
Ok I could be wrong because I don’t know your AD structure but take a look
here..
$Self-{'Customer
probably shouldn't)
Any more help, ideas or opinions would be greatly appreciated.
Kind regards,
Rory Clerkin
On 13 May 2011 14:52, Rory rcler...@gmail.com wrote:
Hi Shawn,
Thanks for your reply, I'll see how it works out in the container instead.
Kind regards,
Rory Clerkin
On 13 May 2011
on this.
I'll update this thread with the items I find that break the LDAP login, it
may be useful to somebody else in the future.
Thanks again,
Rory Clerkin
On 13 May 2011 15:56, Gadow, Shawn sga...@ocusd.net wrote:
Just out of curiosity use mine and see what happens (obviously change what
you need
in the future because it has me baffled.
Kind regards,
Rory Clerkin
On 13 May 2011 16:40, Rory rcler...@gmail.com wrote:
Thanks Shawn!
I've implemented your config and it works.
I'm going to go through the different items that I have extra in my own
config to see what breaks it.
I do want to have
the following program;
perl $HOME/bin/PostMasterMailbox.pl
where $HOME is the location you have installed OTRS on your windows
machine. Create this task to run every 10 minutes or less if you like.
Kind regards,
Rory
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www
Try;
perl otrs.checkModules
Which will explicitly call the perl interpreter.
Rory
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2010/1/6 dnk d.k.emailli...@gmail.com
Hey,
case sensitive?
It is checkModules.
D
On 2010-01-06, at 8:16 AM, Michael
Try the following;
perl otrs.checkmodules.pl
It might not work as you're running on a windows system but you should be ok.
Rory
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2009/12/18 Michael Mitchell mmitch...@6ave.com:
I need to check to see if I
or are you using it for
other services too?
Rory
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2009/12/17 Ilya Kornev feldpo...@mail.ru:
Hello.
I noticed that Apache sometimes causes errors on the OTRS server (there
appears a Windows standard message
I think it might simply be that you need to remove the comma before
the closing bracket.
I expect that because of the comma it is passing the data through as
an array and doesn't like it.
I hope that helps,
Rory Clerkin
--
Support my 365 Challenge in aid of the Irish Cancer Society
www
Sorry, I should say that I'm talking about the comfig.pm parameter;
'users',
should be just;
'users'
All the best,
Rory
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2009/12/11 Rory rcler...@gmail.com:
I think it might simply be that you need to remove
::LDAP::SearchUserPw'} = 'PassW0rd';
$Self-{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB - LDAP
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
Try that on your system and see if it works for you.
Rory
--
Support my 365
What does the apache log say?
Its probably in the /var/log/ directory.
Have you configured apache to be able to use perl files? (I think you
need the mod_perl module set up
http://perl.apache.org/docs/2.0/user/index.html )
Rory
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Support my 365 Challenge in aid of the Irish Cancer Society
www
Yes you can do this but first you need to let us know is it a windows
or linux based system?
Rory
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2009/10/5 Pradeep Kumar kolathaya...@gmail.com:
HI,
I have mysql and apachi installed in my system. Now I want
,
Rory
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Support my 365 Challenge in aid of the Irish Cancer Society
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2009/10/5 Pradeep Kumar kolathaya...@gmail.com:
Hi,
Windows 2003 server
Regds
Pradeep
On Mon, Oct 5, 2009 at 3:47 PM, Rory rcler...@gmail.com wrote:
Yes you can do this but first you need to let us
You will find the details you need in the documentation;
http://doc.otrs.org/2.4/en/html/
Start with section 4 and try things out as you go. If you don't understand
what the documentation is telling you we'll try to clear things up for you.
Rory
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Support my 365 Challenge in aid of the Irish
it easier for
me to keep track of what I had to do and it was good documentation for
management and future reference/training.
Rory
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2009/9/18 Isaac Weissenberger iweissenber...@acecomgroup.com:
Thank you for your help
Glad I could help.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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then copy over your config.pm file and see if you can
start the webserver again.
Take it easy,
Rory
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2009/9/18 Nathan Campbell n.campb...@dalsym.com:
It might be better to say that OTRS setup on Windows with MSSQL
stays clear and organised making it less like
you'll make a mistake that could take hours to correct.
I hope that's the kind of thing you're looking for.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/18 Isaac Weissenberger iweissenber
;
}
There may be a file that has the PID of the PostMasterMailbox process
in it which you will need to remove.
Unfortunatley I don't know where this might be. i would assume
somewhere in the OTRS directory structure. Look out for files like
PostMasterMailbox, pid and lock.
Rory
Support my 365
there (crontab -l)
If your entry for the PostMasterMailbox.pl is there then your job is
scheduled and will run every minute.
Test it by sending a mail to the otrs account you created.
I hope that works for you,
Rory
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the syntax of the windows config.pm.
I hope that helps,
Rory
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2009/9/16 Lev Davidovich l.davidov...@yahoo.co.uk:
Hi I am getting this message on the Windows command prompt when I try to
restart OTRS Services
It sounds like the process hung when it was running.
Check your running processes and see if it is there and how long it
has been running.
Rory
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2009/9/15 hpsbigcat hpsbig...@gmail.com:
Hi All,
I‘m using
Great news!
Glad I could help :)
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/14 Emily Flynn emily.fl...@zurichbank.com
Many thanks for your help Rory... silly I should have thought of trying
that.
Got it working using command line anyways
and try to connect. With
any luck you'll be able to log in straight away with the same username
you use on the live server.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/10 Lev Davidovich l.davidov...@yahoo.co.uk:
Hi Rory the MySQL Dump version
that then you don't have full admin rights.
Take it easy,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Lev Davidovich l.davidov...@yahoo.co.uk:
Thanks a lot Rory - thanks to you and the others the finishing line seems to
be in sight!
Just
as you have to have a perl
interpreter to run otrs in the first place.
I'm not sure if it will work on Windows tho as I think the upgrade
scripts were written for Linux based machines.
Take it easy,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11
:\Program Files\OTRS\StrawberryPerl\perl\bin\perl.exe
otrs.setPassword r...@localhost password
That should do it.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Ralf Hildebrandt ralf.hildebra...@charite.de:
* Lev Davidovich l.davidov
Hi Lev,
If you havn't updated the the config.pm to the windows path then do. I
remember having to make the same change when I was setting up the
server here.
Rory
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2009/9/11 Lev Davidovich l.davidov
Actually, it might be in the config.pm. Somebody else may correct me
but the setting should be in the config.pm file as the config.pm
values overwrite the default.pm values.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/11 Rory rcler...@gmail.com
not there then you'll have to create the database and then tell
mysql to use it when you are importing the database i.e.
mysql -D otrs -u root -p C:\otrsdump\otrs.sql
Note: The option to specify the database is -D for the mysql command
but it is -B for mysqldump. I keep getting those confused.
Rory
and then changing the DB and OTRS distributed files.
You will have different versions of apache and mysql is the only difference.
Let us know how you get on.
Rory
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2009/9/9 Lev Davidovich l.davidov...@yahoo.co.uk
Nice. I wish I'd had that to hand when I was doing my initial setup on windows.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/9 Shawn Beasley sh...@otrs.org:
Dear List (in case not known),
In order to help answer some of the daily questions
the command
from there using the absolute path for the output/input file.
Let us know how you get on with that.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/9 Lev Davidovich l.davidov...@yahoo.co.uk:
What you could do is download the latest
Hi Lev,
I've added some comments below
2009/9/8 Lev Davidovich l.davidov...@yahoo.co.uk:
Thanks Rory (and Lars) - that is brilliant - it achieves the main objective
(clearing out the live database while having an archive backed up)!
I have some questions:
1) My test machine is Windows
You can get the older versions from the FTP.
If I remember you can do the install from the tar.gz file on windows.
Rory
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2009/9/8 Lev Davidovich l.davidov...@yahoo.co.uk:
Actually I will be required to make
The link,
ftp://ftp.otrs.org/pub/otrs/
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/8 Rory rcler...@gmail.com:
You can get the older versions from the FTP.
If I remember you can do the install from the tar.gz file on windows.
Rory
Support
daunting if its the first time you've done
it but its not that difficult.
If you want to go down that road then feel free to keep asking your
linux questions in this thread and I'll answer what I can.
Rory
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2009/9/8
backups.
Its not a nice way of doing things but it would do what you were looking for.
There's always the alternative of getting new hardware to run the
production server on :)
I hope that helps,
Rory Clerkin
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2009
of the config side by side.
Rory
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2009/8/26 savitra sirohi savitra.sir...@osslabs.biz:
Stephan,
I think you need to make sure the configurations for ldap and db can
be identified uniquely, you could add a suffix to all
to it and then move it to the
Marketing queue and they can add details and reassign it as necessary.
I don't think customer users can manipulate a ticket like this, I
think they can only add updates to it, but I'm not sure as I don't use
the customer users.
I hope that helps,
Rory Clerkin
Support my
This is just a guess but it may have had something to do with the fact that
32000 is not a multiple of 1024. 32 * 1024 = 32768
Again, just a guess.
Rory
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2009/8/18 Lev Davidovich l.davidov...@yahoo.co.uk
Thank
luck!
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/8/17 Lars Monsees l.mons...@atlantismedia.de
Is SSH the only way of making changes to the
Kernel/Config/Files/ZZZAuto.pm file? Or are there other connection
methods I can try?
SSH should
You should do stand up. You'd be a cult hit :)
2009/8/17 Lars Monsees l.mons...@atlantismedia.de
nice list, only I would propose less instead of more =)
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
2009/8/7 Michiel Beijen mich...@beefreeit.nl:
Hi Rory and Mauricio,
Let me first state that if you have configured the AuthSyncModule the
OTRS will sync agent data every time a user logs in to OTRS. If you'd
change the user properties in active directory; they would be updated
in OTRS as soon
-{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/8/7 Rory rcler...@gmail.com:
Hi Michiel,
Thanks for the info. I'm trying to use the SyncRolesDefinition and
I've added the following to the config;
# Sync
and tell that I was right :)
Rory
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NEW! ENTERPRISE SUBSCRIPTION - Get
Yeah, it looks like your Apache server doesn't know what to do with
.php files so its just displaying them as it would any other file.
Have a look at this bit of documentation on the PHP website. It might
help you out;
http://www.php.net/manual/en/install.windows.apache2.php
Rory
Support my 365
.
It should have the user you selected as the owner.
Hope that helps,
Rory
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2009/8/5 Gator SLP nad...@gmail.com:
Hello all,
just joined the group and hope you can help me out.
I am admin for our OTRS but seem
Your webserver doesn't recognise this as a file that it can process
and so it is just returning the file itself.
What webserver are you using? Apache?
Have a look at the Apache doc to set this up;
http://httpd.apache.org/docs/2.2/howto/cgi.html
Rory
Support my 365 Challenge in aid of the Irish
Hi,
350KB is quite big for web based images. That's almost 1MB just for
your images. If the customers are coming in over a WAN this could be
effecting things. You could firstly try to reduce them by saving them
with either jpeg or png compression.
Rory
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if that works,
Rory
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2009/8/4 David Holder david.hol...@gmail.com:
Hi again,
Managed to sort this issue out, now I have all my agents authenticating into
OTRS via LDAP. Thanks for your help.
Just a quick thing
. Is this error
coming from IIS or is it coming from OTRS?
Has anybody gotten this working before? Do I just need to tell OTRS
not to check e-mail address syntax?
Any help would be hugely appreciated.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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.
I'll look at it tomorrow. Thanks for the help guys.
Rory
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2009/8/4 Michiel Beijen mich...@beefreeit.nl:
Please make sure that you'd configure a valid 'from' address in OTRS... the
message is indeed coming from your
=Rory
Clerkin,OU=Users,OU=IT,OU=Departments,DC=domain,DC=com)
authentication ok (REMOTE_ADDR: IP_Address).
[Wed Jul 29 13:16:50
2009][Error][Kernel::System::User::UserLookup][680] No UserID found
for 'roryc'!
[Wed Jul 29 13:16:50
2009][Error][Kernel::System::User::UserLookup][680] No UserID found
that will I still be able to create customers who are not in
AD, only in the otrs DB?
I intend this to be an internal IT support tool but we will probably
use it to manage external issues with third party suppliers who
obviously won't be in our AD.
Thanks for the help so far,
Rory
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