Re: Question: $LASTID$

[T. Dee]

I've never done that before Brian, could you kindly assist me with this?

THANKS!



On Fri, Jun 13, 2008 at 6:27 PM, Brian Gillock
<[EMAIL PROTECTED]> wrote:
> You should be able to do a Direct SQL for NextID from which ever form you
> need.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, June 13, 2008 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: $LASTID$
>
> So since I am doing this in a filter this would explain why it is not
> working.  Any suggestions / work arounds?
>
> THANKS!
>
> Ty
>
>
> On Fri, Jun 13, 2008 at 4:23 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
>> ** The thing about $LASTID$ is that it can only be called in an Active
> Link,
>> because it grabs the last record created by that client.  The form
> involved
>> is set by the form name on the AL that calls the action.
>>
>> Rick
>>
>> On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan
> <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> I don't see anything about it being able to query a specific form in the
>>> 7.0 docs, would be a great addition though :)
>>>
>>> -
>>>
>>> Dylan Wheeler
>>> Production Control Analyst Principal
>>> IT Operations
>>> Downey Savings & Loan Association, F.A.
>>> Email: [EMAIL PROTECTED]
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>>> Sent: Friday, June 13, 2008 11:37 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Question: $LASTID$
>>>
>>>
>>> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>>>
>>> I thought I read some where that you can now specify the Form that you
>>> want the LastID from - is this true - or am I just wishing :-)
>>>
>>> THANKS!
>>>
>>> Happy Friday!
>>>
>>> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>>
>>>
>>> This message and any attachments are for the intended recipient(s) only
>>> and may contain privileged, confidential and/or proprietary information
>>> about Downey Savings or its customers, which Downey Savings does not
> intend
>>> to disclose to the public.  If you received this message by mistake,
> please
>>> notify the sender by reply e-mail and delete the message and attachments.
>>>
>>>
>>>
> 
> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Rick Cook]

Been there several times.  I have "Met the Man" - on a hotlink, no less!
Made the sweat run down...lotsa places...

On Fri, Jun 13, 2008 at 3:25 PM, J Davis <[EMAIL PROTECTED]> wrote:

> ** Hopefully you'll hit Dixies' BBQ there in Bellevue before heading out..
> that is some good stuff, Meet the Man!
>
> If you make it to Atlanta, Slopes and KC Pit are both excellent and about a
> mile apart:
>
> http://www.kcpitbbq.com/ (good turkey too)
> http://www.slopesbbq.com/
>
>
> On Fri, Jun 13, 2008 at 5:18 PM, bullcreek.com <[EMAIL PROTECTED]>
> wrote:
>
>> Rick,
>>
>> Here is a link to the BBQ places in TX, among them are the places in
>> Lockhart like Black's, Smitty's, and Kreuz some of the most famous we have.
>>
>> http://www.texasbbqreview.com/ReviewsSummary.htm
>>
>> Phil Bautista
>> President / CEO
>> Bull Creek Data Corporation
>> www.bullcreek.com
>> Remedy Approved Consultant (RAC)
>> 512-731-0304
>> -Original message-
>> From: Rick Cook [EMAIL PROTECTED]
>> Date: Fri, 13 Jun 2008 11:46:17 -0400
>> To: arslist@ARSLIST.ORG
>> Subject: OT: BBQ tour
>>
>> > My son just graduated from HS, and will leave for the Marines in
>> October.
>> > Sometime between now and then, he and I are going to drive cross-country
>> on
>> > a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of
>> the
>> > areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
>> > South, North Carolina, Memphis, Chicago, and Kansas City.
>> >
>> > We're still planning the specifics, and here's where all y'all come in:
>> >
>> > I would love to know THE places to go in your part of the country
>> (assuming
>> > it's one I mentioned above - this will be almost entirely SOUTH of the
>> > Mason-Dixon line) for outstanding BBQ, whether they're famous or a
>> > hole-in-the-wall.  We'll stay away from big chains for the most part (we
>> > have Famous Dave's up here), unless it is a local/regional one with a
>> good
>> > local reputation.
>> >
>> > Thanks in advance for sharing!
>> >
>> > Rick
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[J Davis]

Hopefully you'll hit Dixies' BBQ there in Bellevue before heading out.. that
is some good stuff, Meet the Man!

If you make it to Atlanta, Slopes and KC Pit are both excellent and about a
mile apart:

http://www.kcpitbbq.com/ (good turkey too)
http://www.slopesbbq.com/

On Fri, Jun 13, 2008 at 5:18 PM, bullcreek.com <[EMAIL PROTECTED]>
wrote:

> Rick,
>
> Here is a link to the BBQ places in TX, among them are the places in
> Lockhart like Black's, Smitty's, and Kreuz some of the most famous we have.
>
> http://www.texasbbqreview.com/ReviewsSummary.htm
>
> Phil Bautista
> President / CEO
> Bull Creek Data Corporation
> www.bullcreek.com
> Remedy Approved Consultant (RAC)
> 512-731-0304
> -Original message-
> From: Rick Cook [EMAIL PROTECTED]
> Date: Fri, 13 Jun 2008 11:46:17 -0400
> To: arslist@ARSLIST.ORG
> Subject: OT: BBQ tour
>
> > My son just graduated from HS, and will leave for the Marines in October.
> > Sometime between now and then, he and I are going to drive cross-country
> on
> > a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of
> the
> > areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
> > South, North Carolina, Memphis, Chicago, and Kansas City.
> >
> > We're still planning the specifics, and here's where all y'all come in:
> >
> > I would love to know THE places to go in your part of the country
> (assuming
> > it's one I mentioned above - this will be almost entirely SOUTH of the
> > Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> > hole-in-the-wall.  We'll stay away from big chains for the most part (we
> > have Famous Dave's up here), unless it is a local/regional one with a
> good
> > local reputation.
> >
> > Thanks in advance for sharing!
> >
> > Rick
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: $LASTID$

[Brian Gillock]

You should be able to do a Direct SQL for NextID from which ever form you
need.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: $LASTID$

So since I am doing this in a filter this would explain why it is not
working.  Any suggestions / work arounds?

THANKS!

Ty


On Fri, Jun 13, 2008 at 4:23 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** The thing about $LASTID$ is that it can only be called in an Active
Link,
> because it grabs the last record created by that client.  The form
involved
> is set by the form name on the AL that calls the action.
>
> Rick
>
> On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan
<[EMAIL PROTECTED]>
> wrote:
>>
>> I don't see anything about it being able to query a specific form in the
>> 7.0 docs, would be a great addition though :)
>>
>> -
>>
>> Dylan Wheeler
>> Production Control Analyst Principal
>> IT Operations
>> Downey Savings & Loan Association, F.A.
>> Email: [EMAIL PROTECTED]
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>> Sent: Friday, June 13, 2008 11:37 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Question: $LASTID$
>>
>>
>> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>>
>> I thought I read some where that you can now specify the Form that you
>> want the LastID from - is this true - or am I just wishing :-)
>>
>> THANKS!
>>
>> Happy Friday!
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>>
>> This message and any attachments are for the intended recipient(s) only
>> and may contain privileged, confidential and/or proprietary information
>> about Downey Savings or its customers, which Downey Savings does not
intend
>> to disclose to the public.  If you received this message by mistake,
please
>> notify the sender by reply e-mail and delete the message and attachments.
>>
>>
>>

___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: $LASTID$

[T. Dee]

So since I am doing this in a filter this would explain why it is not
working.  Any suggestions / work arounds?

THANKS!

Ty


On Fri, Jun 13, 2008 at 4:23 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** The thing about $LASTID$ is that it can only be called in an Active Link,
> because it grabs the last record created by that client.  The form involved
> is set by the form name on the AL that calls the action.
>
> Rick
>
> On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan <[EMAIL PROTECTED]>
> wrote:
>>
>> I don't see anything about it being able to query a specific form in the
>> 7.0 docs, would be a great addition though :)
>>
>> -
>>
>> Dylan Wheeler
>> Production Control Analyst Principal
>> IT Operations
>> Downey Savings & Loan Association, F.A.
>> Email: [EMAIL PROTECTED]
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>> Sent: Friday, June 13, 2008 11:37 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Question: $LASTID$
>>
>>
>> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>>
>> I thought I read some where that you can now specify the Form that you
>> want the LastID from - is this true - or am I just wishing :-)
>>
>> THANKS!
>>
>> Happy Friday!
>>
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>>
>> This message and any attachments are for the intended recipient(s) only
>> and may contain privileged, confidential and/or proprietary information
>> about Downey Savings or its customers, which Downey Savings does not intend
>> to disclose to the public.  If you received this message by mistake, please
>> notify the sender by reply e-mail and delete the message and attachments.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ITSM 7.x - Can you update the Notification Preferences of CTM:People recocrds that are marked Non-Support Staff*?

[Lisa Westerfield]

If you want to turn off all notifications for a specific non-support
user, you can just remove their email address from their people record.

If you want to turn off customer notifications for all requesters, you
can open the NTE:CFG Notification Events form and query the
"Requesterxxx" notification events and change the 'Remedy Notification
Method' to "None"

Hope that helps,
LisaD

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Orndorff, Greg
Sent: Friday, June 13, 2008 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notification Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

Candace - We had tried turning off customer notifications by also
setting the 'Notification Availability' to No. It didn't work though -
the customers were still getting their default notifications (request
submitted successfully, request resolved, etc.).

The entire Notifications tab appears to only apply to support user
notifications.
Also, the Default Notify Mechanism only applies as a backup notification
method if the primary default method is not available.

Pegasus Solutions | BreakThrough

Greg Orndorff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

Yes, what you want is doable - here is how
1.  No you can't set up 'User' defined notifications for these users but
you can turn off the notifications.  Go to the Notification tab in the
People form and under the Notification Availability, select 'No'.  In
addition and/or instead of that you can also select something other than
Email in the Default Notify Mechanism.  That's going to turn off all
notifications for that person though, so again if you want something
customized on a per-person basis you are probably going to have to build
extra workflow.  So this option is pretty much all or nothing - and you
need to have your users understand that.

2.  Take a look at the form NTE:SYS-Define NT Events.  This form holds
all the possible notification events - but again this is for everyone or
no one (either non-support or support), but it will help you understand
what is triggering the notifications.
Take a look at all other NTE forms too.  Not that they will help.

For the rest I will have to research and get back to you - I have a 2
hour meeting that I need to attend now.
Hope this helps!

Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Wednesday, June 11, 2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

Candace,

Thanks for your response.

What specific type of notifications are you trying to configure for
these non-support people?

I want to create "User" notifications for the non-support staff people
so that I can turn off the OOB default notifications individually based
on if the individual customer does not want to receive certain
notifications. Can I do that?

I don't necessarily need to change the wording of a notification I just
want to allow our help desk staff to turn off some of the individual
notifications for Non-Support Staff customer profiles upon request from
the customer. So if a customer does not want to receive a Incident
Closure notification I can modify their notification list to turn that
off only for them.

If this is not possible what form connects the Events to the actual
filters that fire the notifications so I can get started with these
customizations. So far I have found the forms with the NTE: acronym on
the form names. These seem to be the back-end forms form the ITSM
Notifications but I need help finding the form that connects the
Notification Event (NTE:LoadNotifiationEvents form) to the actual filter
that fires off the email. What are the filter Names? You don't have to
give me all maybe just one or two so I can start my investigation.

Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

John -
The OOB notifications should all be enabled for non-support people to
receive specific notific

Re: OT: BBQ tour

[bullcreek.com]

Rick,

Here is a link to the BBQ places in TX, among them are the places in Lockhart 
like Black's, Smitty's, and Kreuz some of the most famous we have.

http://www.texasbbqreview.com/ReviewsSummary.htm

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
512-731-0304
-Original message-
From: Rick Cook [EMAIL PROTECTED]
Date: Fri, 13 Jun 2008 11:46:17 -0400
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

> My son just graduated from HS, and will leave for the Marines in October.
> Sometime between now and then, he and I are going to drive cross-country on
> a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the
> areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
> South, North Carolina, Memphis, Chicago, and Kansas City.
> 
> We're still planning the specifics, and here's where all y'all come in:
> 
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
> 
> Thanks in advance for sharing!
> 
> Rick
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ITSM 7.x - Can you update the Notification Preferences of CTM:People recocrds that are marked Non-Support Staff*?

[Orndorff, Greg]

Candace - We had tried turning off customer notifications by also setting the 
'Notification Availability' to No. It didn't work though - the customers were 
still getting their default notifications (request submitted successfully, 
request resolved, etc.).
The entire Notifications tab appears to only apply to support user 
notifications.
Also, the Default Notify Mechanism only applies as a backup notification method 
if the primary default method is not available.

Pegasus Solutions | BreakThrough

Greg Orndorff


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of 
CTM:People recocrds that are marked Non-Support Staff*?

Yes, what you want is doable - here is how
1.  No you can't set up 'User' defined notifications for these users but
you can turn off the notifications.  Go to the Notification tab in the
People form and under the Notification Availability, select 'No'.  In
addition and/or instead of that you can also select something other than
Email in the Default Notify Mechanism.  That's going to turn off all
notifications for that person though, so again if you want something
customized on a per-person basis you are probably going to have to build
extra workflow.  So this option is pretty much all or nothing - and you
need to have your users understand that.

2.  Take a look at the form NTE:SYS-Define NT Events.  This form holds
all the possible notification events - but again this is for everyone or
no one (either non-support or support), but it will help you understand
what is triggering the notifications.
Take a look at all other NTE forms too.  Not that they will help.

For the rest I will have to research and get back to you - I have a 2
hour meeting that I need to attend now.
Hope this helps!

Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Wednesday, June 11, 2008 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

Candace,

Thanks for your response.

What specific type of notifications are you trying to configure for
these non-support people?

I want to create "User" notifications for the non-support staff people
so that I can turn off the OOB default notifications individually based
on if the individual customer does not want to receive certain
notifications. Can I do that?

I don't necessarily need to change the wording of a notification I just
want to allow our help desk staff to turn off some of the individual
notifications for Non-Support Staff customer profiles upon request from
the customer. So if a customer does not want to receive a Incident
Closure notification I can modify their notification list to turn that
off only for them.

If this is not possible what form connects the Events to the actual
filters that fire the notifications so I can get started with these
customizations. So far I have found the forms with the NTE: acronym on
the form names. These seem to be the back-end forms form the ITSM
Notifications but I need help finding the form that connects the
Notification Event (NTE:LoadNotifiationEvents form) to the actual filter
that fires off the email. What are the filter Names? You don't have to
give me all maybe just one or two so I can start my investigation.

Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked Non-Support Staff*?

John -
The OOB notifications should all be enabled for non-support people to
receive specific notifications based on types of events - assuming that
these people are submitters of tickets.  What specific type of
notifications are you trying to configure for these non-support people?
And what do you want these notifications to say?  It may be that you
will need to build some custom filters to accommodate something
different because OOB, you don't have the ability to update any of the
standard non-support person notifications.  You have what you have.
I have been struggling with some of the limitations of the 7.x OOB
notifications as well so I can feel your pain.
:)

Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]



Verizon Business -

Re: Question: Permission Issues with Infrastructure Change Management 7.x

[Lisa Westerfield]

I have seen something similar when 1)we ran out of float licenses, 2)the
ARS permissions were Read, 3)the EA chaining order was incorrect, 4)the
User/People forms were out of synch, or 5)the license was not being
applied to the user appropriately

 

1 & 2:  It sounds as though you have these covered.

3:  If you are authenticating, check this setting in the server
information AR Administration Console/System/General/Server
Information/EA tab

4:  The best way to check #4 is to delete the People record, and
completely re-add the person.  Then check the licensing details on both
the people and user forms.

5. Check the license that is being applied to that user when they log
in.  AR Administration Console/Application/'Users/Groups/Roles'/License
Review

 

Hope that helps,

LisaD

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Friday, June 13, 2008 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: Permission Issues with Infrastructure Change
Management 7.x

 

** 

 

I am running into some permission issues while I am testing Change
Management 7x. For example I created a user "chgmanager". This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am getting this error:

"ARERR [332] You do not have write access (at create time) to field :
179 

ARERR [333] You have no access to field : 7" then a second error: "ARERR
[313] Data types are not appropriate for relational operation:"

Field ID:7 is The Status* field but I cannot find 179. What makes me
confused is that the Status* field  is General Access. What gives? 

 

Also when I go to another existing Change Request to update it when I
save the change it gives me this error: 

 "ARERR [330] You do not have write access to field :  Address" 

Here are the Permission groups my "chgmanager" user belongs to: 

Asset Viewer 
Infrastructure Change User (Fixed) 
Contact Location Admin 
Contact organization Admin 
Contact People User 
DSL Viewer 

AR Permissions: Floating AR User License. 
Access Restrictions: Unrestricted Access 

Has anyone seen these permission errors before? Is there a white paper
on Access controls for ITSM that gives the low-down on permissions and
access?

Thanks. 

John Bilinski 
Operations Services Staff 
JCON Help Desk 
202-305-3202 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Sanford, Claire]

Luling Bar-B-Q
709 E. Davis St.
Luling, Texas
(830) 875-3848

I drive there just to get their sausage!  They wrap it in brown paper
and if you eat there you sit at picnic tables that are huge and very
family style.

In Houston there are so many!  I would suggest Thelma's,  Pizzatola's
and the Hickory Pitt (I couldn't find a listing for the hickory pitt,
but I go there every week, so I'll go and get the address.  I know it is
on Hwy 6 South.  The have the best beef ribs!  You would think you were
eating a piece of steak it is so good!  

PIZZITOLA'S
1703 Shepherd Dr., (713) 227-2283


THELMA'S

1020 Live Oak St., (713) 228-2528

 
One of the best was Drexler's (Clyde Drexler's family) but it closed a
few years ago. 






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry
Sent: Friday, June 13, 2008 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour


** 
The state is not on your list but Good Wood in Utah is the best BBQ in
the state.
 
Rick

>>> Rick Cook <[EMAIL PROTECTED]> 6/13/2008 9:46 AM >>>
** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Can't move the Change ticket's Status beyond Request For Authorization.

[Lisa Westerfield]

Regarding Functional Roles:  All they should need is the Infrastructure
Change Assignee role or the Infrastructure Change Manager role in order
to move this change forward.

Also - 
I just went back and read where you stated that the Status field is
disabled.  This is eerily similar to an issue I experienced during my
first Change implementation.  We found a couple of problems during
troubleshooting, so maybe I should take you down that path as well.  The
tool obviously thinks that there is an approval necessary at this point,
which is why the status field is disabled, so let's try this:

1.  We found a problem with the approval process not running completely
- To verify that the Approval Server is running, or to audit Approval
Server activity, you can turn on Approval Server logging in
AP:Administration form to check this.  
2.  If you are using the OOTB approval process configurations, which
process name are you using (for example: Change Level CI - Business).  I
can compare these administration settings to what I have OOTB to see if
there are any differences.
3.  What are the phases in your approval process configuration, where
the starting phase is Request for Authorization?

Thanks,
Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

Yes - good point, we didn't ask whether any of the approval process
mappings have been changed or if they are as is out-of-box.  But I still
think you need to specify that the Change Manager has role of Change
Approver - even if they are not specified as an approver in the Approval
tab, they still may need that role permission to 'Approve' the request
in this sense in order to move it along.  Anyway, it wouldn't hurt to
give the  Change Management Approval role to the Change Manager - try it
again and see if that works.
Lisa - am I wrong on this?
:)  

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, June 13, 2008 7:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

Sorry to jump in so late, but I would probably check the Approval
Process Mappings and see what status you have set to move to if there
are no approvers.  This is where you can set the status defaults for
each stage.

Also, if there is a 'Business Approval' stage/phase, and there are no
approvers defined, the change remains in "Request for Change" status and
requires the Change Manager or Change Assignee to move the change
forward.  (Sounds like you may have already tried this one.)

Also, if you want to run an arlog I would be happy to look at it to see
why the status isn't changing.

Thanks,
LisaD

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Friday, June 13, 2008 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

There are no approvers displayed in the approal tab at all.

lann

Decou, Candace M wrote:
> 
> Oh and also they should have the role for Infrastructure Change
Approver
> as well I think.
> :)
> 
> Candace DeCou
> 
> DOI Remedy Systems Analyst 
> Verizon Business 
> Office:  (408) 371-1112
> 
> Email: [EMAIL PROTECTED] 
> 
>  
> 
> Verizon Business - global capability, personal accountability. 
> 
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
> 
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the
assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow
accelerator
> and
> did a Save.But no Status change happened.
> 
> Lann
> 
> 
> Decou, Candace M wrote:
>> 
>> I think the Change Manager assignee needs to move the Change Request
>> forward.  So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee).  Who is that person
> or
>> grou

Re: Question: $LASTID$

[Rick Cook]

The thing about $LASTID$ is that it can only be called in an Active Link,
because it grabs the last record created by that client.  The form involved
is set by the form name on the AL that calls the action.

Rick

On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan <[EMAIL PROTECTED]>
wrote:

> I don't see anything about it being able to query a specific form in the
> 7.0 docs, would be a great addition though :)
>
> -
>
> Dylan Wheeler
> Production Control Analyst Principal
> IT Operations
> Downey Savings & Loan Association, F.A.
> Email: [EMAIL PROTECTED]
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, June 13, 2008 11:37 AM
> To: arslist@ARSLIST.ORG
> Subject: Question: $LASTID$
>
>
> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>
> I thought I read some where that you can now specify the Form that you
> want the LastID from - is this true - or am I just wishing :-)
>
> THANKS!
>
> Happy Friday!
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
> This message and any attachments are for the intended recipient(s) only and
> may contain privileged, confidential and/or proprietary information about
> Downey Savings or its customers, which Downey Savings does not intend to
> disclose to the public.  If you received this message by mistake, please
> notify the sender by reply e-mail and delete the message and attachments.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: $LASTID$

[Wheeler, Dylan]

I don't see anything about it being able to query a specific form in the
7.0 docs, would be a great addition though :)

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Question: $LASTID$


I'm trying to use $LASTID$, but i'm not getting the $LASTID$.

I thought I read some where that you can now specify the Form that you
want the LastID from - is this true - or am I just wishing :-)

THANKS!

Happy Friday!


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Walking table, reading and setting hi-liting rows

[Frank Caruso]

I do not have the 7 docs handy but I know there is lot of information in the
6.3 docs about table walking, specifically about what you are asking.

1. Remedy knows if the row is selected using the $ROWSELECTED$ keyword. I
believe it even knows which row was selected as the primary and which was
selected as the secondary.

2. In order to highlite a row you need to reference the table name and a row
number in a set fields action.

Page 659 in 6.3 basic guide has everything you need to know. Look for a
Workflow Extras section in the 7 docs.


On Fri, Jun 13, 2008 at 2:43 PM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Dear List,
> I am sure this is spelled out very plainly in the documentation, but I
> can't seem to find it.
>
> I want the user to be able to hi-lite table rows, save the entry, and have
> those same table rows hi-lited when the entry is re-displayed.
>
> So the user will cntl-click several rows to hi-lite them.  Then on save, an
> Active Link Guide will walk the table, and if the row is hi-lited it will
> write the Entry ID for the row into a Char field.
>
> But how does it know if the row is hi-lited?
>
> On Display, another AL Guide will walk the table, and if Char Field is LIKE
> "%" + 'Entry ID col' + "%" it will hi-lite the row.
>
> But how does it do that?
>
> Actually, I'd be happy if somebody could point out where this is explained
> in the manual.
>
> (ARS 7.1, RH Linux server, Oracle 10.2 db)
>
> Dwayne Martin
> James Madison University
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Walking table, reading and setting hi-liting rows

[Andrew Fremont]

You could use the keyword $ROWSELECTED$ for to check if row is selected.

Extract from the manual
$ROWSELECTED$
 --
 Evaluates if row in table field is selected:

   - 0 = Not selected
   - 1 = Secondary selection
   - 2 = Primary selection

This keyword is only valid in the context of a table loop guide.



On Fri, Jun 13, 2008 at 11:43 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Dear List,
> I am sure this is spelled out very plainly in the documentation, but I
> can't seem to find it.
>
> I want the user to be able to hi-lite table rows, save the entry, and have
> those same table rows hi-lited when the entry is re-displayed.
>
> So the user will cntl-click several rows to hi-lite them.  Then on save, an
> Active Link Guide will walk the table, and if the row is hi-lited it will
> write the Entry ID for the row into a Char field.
>
> But how does it know if the row is hi-lited?
>
> On Display, another AL Guide will walk the table, and if Char Field is LIKE
> "%" + 'Entry ID col' + "%" it will hi-lite the row.
>
> But how does it do that?
>
> Actually, I'd be happy if somebody could point out where this is explained
> in the manual.
>
> (ARS 7.1, RH Linux server, Oracle 10.2 db)
>
> Dwayne Martin
> James Madison University
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Get all results from a SQL call

[Frank Caruso]

1. Create SQL view of the data from your Remedy database.
2. Create a View form in Remedy using that SQL view
3. Create a table field using that new View. Now when the table refreshes it
will have a local copy of all of the records and you can table walk it.



On Fri, Jun 13, 2008 at 3:08 PM, Brittain, Mark <[EMAIL PROTECTED]>
wrote:

> Hi All & TGIF,
>
> I need to do a SQL query to a database outside of Remedy and gets all of
> the contact records for a customer and drop them into a field in a
> ticket. Of course I can get the first or display a list if there are
> multiple. There has to be a way to get all records that meet the
> criteria.
>
> ARS 6.3 patch 20
> Oracle 9.2
> SunOS 5.9
>
> Any ideas?
>
> Thanks
> Mark
>
> Mark Brittain
> Remedy Developer
> NaviSite ESM Operations
> 315-453-2912 x5418 (Office)
> 315-317-2897 (Cell)
>
>
> This e-mail is the property of NaviSite, Inc. It is intended only
> for the person or entity to which it is addressed and may contain
> information that is privileged, confidential, or otherwise protected
> from disclosure. Distribution or copying of this e-mail, or the
> information contained herein, to anyone other than the intended
> recipient is prohibited.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: BBQ tour

[Smith, Ron]

I thought so.  You did go to a lot of places during your stay.  It is so
close it had to be on the list.
 

Thanks, 

Ron Smith 
Remedy/Web Developer 
Providence Health & Services OR 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour


** 

You dog you!  Did you ever take me there when I was up there working
with you guys?

LOL

Hope you are well!

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron
Sent: Friday, June 13, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour

 

Hey Rick,

If you are indeed heading south on 5 towards Cali, in Portland there is
Buster's Texas style BBQ.  One of the best I have seen in town, but I
like the Hole-in-the-Wall type places myself.

 

http://www.bustersbarbecue.com/

 

The one in Tigard is right off of I-5.

 

Thanks, 

Ron Smith 
Remedy/Web Developer 
Providence Health & Services OR 
[EMAIL PROTECTED] 
503-216-7866 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour

** 

Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ.  They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one).  It's Austin Texas style and I go out of my way to buy their sauce
- ymm.  You may not make it there, but you never know.  Have lots of
fun and lots of adventures.  See their site:

http://www.backforty.us/

:-)

 

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

 

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

DISCLAIMER:
This message is intended for the sole use of the addressee, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the addressee you are
hereby notified that you may not use, copy, disclose, or distribute to
anyone the message or any information contained in the message. If you
have received this message in error, please immediately advise the
sender by reply email and delete this message.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___


DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

___
UNSUBSCRIBE or access AR

Get all results from a SQL call

[Brittain, Mark]

Hi All & TGIF,

I need to do a SQL query to a database outside of Remedy and gets all of
the contact records for a customer and drop them into a field in a
ticket. Of course I can get the first or display a list if there are
multiple. There has to be a way to get all records that meet the
criteria.

ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9

Any ideas?

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)


This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[T. Dee]

Yeah, the Rib Fest are great - they come to Toronto as well and they
have people from all over the USA competing for the best ribs -
hm.

Congratulations Rick !

On 6/13/08, Doug Blair <[EMAIL PROTECTED]> wrote:
> Rick,
>
> Congrats to your son and you too! And what a great idea!  Ever watch
> "Feasting on Asphalt" on Food Network?
>
> Lots of Chicagoans prefer Russell's Barbeque - they've been here since dirt
> was invented and have a several locations. But if you want to hit the road
> over the 4th of July weekend there's a shindig called Ribfest Naperville
> which attracts resturants from all over the midwest (which apparently
> stretches to include Famous Dave's and several Texans). Bobby Flay's been
> here, Alton Brown too. Check www.ribfest.net. Fireworks, secret sauces,
> music. And don't forget to buy one of the Ribfest electric snorting pig
> keyfob flashlights!
>
> Doug
>
> .. Original Message ...
> On Fri, 13 Jun 2008 08:46:17 -0700 Rick Cook <[EMAIL PROTECTED]> wrote:
> >** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
> >
> >We're still planning the specifics, and here's where all y'all come in:
> >
> >I would love to know THE places to go in your part of the country
> (assuming it's one I mentioned above - this will be almost entirely SOUTH
> of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
> >
> >Thanks in advance for sharing!
> >
> >Rick
> >__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> _
> Doug Blair
> Remedy Skilled Professional
> doug  blairing com
> +1 224-558-5462
> Sent from my Treo, usual caveats apply
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  2008-06-13 de retour le 2008-06-19.



___
Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. Il contient des informations confidentielles qui ne peuvent être 
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par 
cette communication ou une des personnes autorisées à la recevoir, veuillez en 
aviser l'expéditeur par courriel et détruire toutes les copies qui peuvent 
exister.
This message is intended solely for the individual or entity to whom it is 
addressed. It contains privileged and confidential information which is not to 
be disclosed without the sender's express consent. If you are not the intended 
recipient of this message or an authorized representative thereof, please 
notify the sender by email and then destroy this message as well as all other 
existing copies.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Walking table, reading and setting hi-liting rows

[Dwayne Martin]

Dear List,
I am sure this is spelled out very plainly in the documentation, but I can’t 
seem to find it.

I want the user to be able to hi-lite table rows, save the entry, and have 
those same table rows hi-lited when the entry is re-displayed.

So the user will cntl-click several rows to hi-lite them.  Then on save, an 
Active Link Guide will walk the table, and if the row is hi-lited it will write 
the Entry ID for the row into a Char field. 
 
But how does it know if the row is hi-lited?

On Display, another AL Guide will walk the table, and if Char Field is LIKE “%” 
+ ‘Entry ID col’ + “%” it will hi-lite the row.

But how does it do that?

Actually, I’d be happy if somebody could point out where this is explained in 
the manual.

(ARS 7.1, RH Linux server, Oracle 10.2 db)

Dwayne Martin
James Madison University

Question: $LASTID$

[T. Dee]

I'm trying to use $LASTID$, but i'm not getting the $LASTID$.

I thought I read some where that you can now specify the Form that you
want the LastID from - is this true - or am I just wishing :-)

THANKS!

Happy Friday!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: BBQ tour

[Decou, Candace M]

You dog you!  Did you ever take me there when I was up there working
with you guys?

LOL

Hope you are well!

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron
Sent: Friday, June 13, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour

 

Hey Rick,

If you are indeed heading south on 5 towards Cali, in Portland there is
Buster's Texas style BBQ.  One of the best I have seen in town, but I
like the Hole-in-the-Wall type places myself.

 

http://www.bustersbarbecue.com/

 

The one in Tigard is right off of I-5.

 

Thanks, 

Ron Smith 
Remedy/Web Developer 
Providence Health & Services OR 
[EMAIL PROTECTED] 
503-216-7866 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour

** 

Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ.  They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one).  It's Austin Texas style and I go out of my way to buy their sauce
- ymm.  You may not make it there, but you never know.  Have lots of
fun and lots of adventures.  See their site:

http://www.backforty.us/

:-)

 

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

 

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

DISCLAIMER:
This message is intended for the sole use of the addressee, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the addressee you are
hereby notified that you may not use, copy, disclose, or distribute to
anyone the message or any information contained in the message. If you
have received this message in error, please immediately advise the
sender by reply email and delete this message.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Rick Parry]

The state is not on your list but Good Wood in Utah is the best BBQ in the 
state.
 
Rick

>>> Rick Cook <[EMAIL PROTECTED]> 6/13/2008 9:46 AM >>>
** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[David.M Clark]

Since you're going to drive all the way over to North Carolina (which you of 
course just HAVE to do if you're on a legitimate barbecue tour), I recommend 
Bob Melton's BBQ in Rocky Mount... although I'm not sure that they rebuilt 
since one of the hurricanes flooded them out.  If that place is gone, you'll 
have to make do with Jim Gardner's BBQ on Hwy 301 where that town is concerned. 
 Since you're on Hwy 301 in Rocky Mount anyway, drive twenty miles or so south 
to Wilson, NC for Parker's BBQ. Order "family style".  Highly recommended, and 
there hasn't been a President through there in years who hasn't stopped to eat. 
 (The Secret Service agents leave with bags of takeout.)  You can't go wrong 
with any of those three, so long as you realize that pork BBQ is the only REAL 
BBQ... a fact no one will tell you until you get past Louisiana.  Have fun on 
the trip.

-D

P.S.  Since you're that close, you might as well get over to Nags Head for the 
beach.

David M Clark
Remedy Programmer/Analyst


>>> Rick Cook <[EMAIL PROTECTED]> 6/13/2008 10:46 AM >>>
My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on
a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
South, North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming
it's one I mentioned above - this will be almost entirely SOUTH of the
Mason-Dixon line) for outstanding BBQ, whether they're famous or a
hole-in-the-wall.  We'll stay away from big chains for the most part (we
have Famous Dave's up here), unless it is a local/regional one with a good
local reputation.

Thanks in advance for sharing!

Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Rick Cook]

Yeah, I know that opinions can get kinda heated if people insist that
there's only ONE kind of PERFECT BBQ.  That's why I'm taking the view that
cooked meat on my plate is rarely bad.  I'm looking to try the best from
everywhere, and enjoy it all, especially the people we meet along the way.
We'll be taking some pics and video along the way, too, for posterity.

Thanks to all who've contributed so far.  I look forward to more, too!

Rick

On Fri, Jun 13, 2008 at 11:00 AM, Warren Baltimore <
[EMAIL PROTECTED]> wrote:

> ** Boy
>
> I gotta say, I "smell" a bar-b-q war a growin
>
> Best kind off flame war there is.  Better than Mac v. Windows v. Linux
>
>
> On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I
>> think one in Norman, as it was discussed the other day on the list.
>>
>>
>>
>> It's probably as good as Oklahoma gets for BBQ
>>
>>
>>
>> Google maps it to find the locations.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Gary Opela, Jr., RSP
>>
>> Remedy Engineer
>>
>> Leader Communications, Inc.
>>
>> http://www.5pointleader.com
>>
>> http://www.lcibest.com
>>
>> *Best Product, Best People, Best Price**TM*
>>
>> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>>   --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *McClure, Don
>> *Sent:* Friday, June 13, 2008 12:43 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: OT: BBQ tour
>>
>>
>>
>> Hi Rick…..and if you end up in North Texas (Ft Worth, Dallas, general
>> area)…try Sonny Bryan's.
>>
>> The original is a hole-in-the-wall on Inwood Rd, just north of downtown
>> Dallas…but with a
>>
>> large number of very expensive autos parked out front every day at
>> lunchtime(even seen
>>
>> one custom 2008 Lambo…..).
>>
>>
>>
>> Website:  www.sonnybryans.com.
>>
>>
>>
>> Hope your journey is a great time!
>>
>>
>>
>> Don W. McClure, P.E.
>>
>> Data Administrator & System Engineer
>>
>> Computing & IT Center, Call Tracking Administration
>>
>> University of North Texas, Denton
>>
>> dwmac_at_unt.edu
>>
>>
>>
>> "That which counts cannot necessarily be counted: that which can be
>> counted will not always count."  -- Albert Einstein
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
>> *Sent:* Friday, June 13, 2008 11:58 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: OT: BBQ tour
>>
>>
>>
>> **
>>
>> Wow Rick!  Great idea for a father son trip  And a wonderful way to
>> send him off on a truly momentous journey!  Good luck to him (and you).
>>
>>
>>
>> Sometimes (I've discovered) the best way (in the south...can't speak for
>> TX) to find great Q is to get off the beaten path.  Find those little
>> country towns and look to see which place has parking!  There are some real
>> hidden gems out there!
>>
>>
>>
>> I just found out that this is my last month in Seattle, but your idea has
>> inspired me to pull out my Oklahoma Joe for one more round of smoking before
>> I load up the family and head East.
>>
>>
>>
>> Take care of yourself, We'll keep young master Cook in our thoughts!
>>
>>
>>
>> Warren
>>
>> On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> ** My son just graduated from HS, and will leave for the Marines in
>> October.  Sometime between now and then, he and I are going to drive
>> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
>> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
>> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>>
>> We're still planning the specifics, and here's where all y'all come in:
>>
>> I would love to know THE places to go in your part of the country
>> (assuming it's one I mentioned above - this will be almost entirely SOUTH of
>> the Mason-Dixon line) for outstanding BBQ, whether they're famous or a
>> hole-in-the-wall.  We'll stay away from big chains for the most part (we
>> have Famous Dave's up here), unless it is a local/regional one with a good
>> local reputation.
>>
>> Thanks in advance for sharing!
>>
>> Rick
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> UW Medicine IT Services
>> School of Medicine
>> University of Washington
>> Box 358220
>> 1325 Fourth Ave, Suite 2000
>> Seattle, WA 98101
>>
>> The opinions expressed in this e-mail are in no way those of the
>> University of Washington, or the State of Washington. They are my own.
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>> Are" html___
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW

Re: OT: BBQ tour

[Doug Blair]

Rick,

Congrats to your son and you too! And what a great idea!  Ever watch 
"Feasting on Asphalt" on Food Network?

Lots of Chicagoans prefer Russell's Barbeque - they've been here since dirt 
was invented and have a several locations. But if you want to hit the road 
over the 4th of July weekend there's a shindig called Ribfest Naperville 
which attracts resturants from all over the midwest (which apparently 
stretches to include Famous Dave's and several Texans). Bobby Flay's been 
here, Alton Brown too. Check www.ribfest.net. Fireworks, secret sauces, 
music. And don't forget to buy one of the Ribfest electric snorting pig 
keyfob flashlights!

Doug

.. Original Message ...
On Fri, 13 Jun 2008 08:46:17 -0700 Rick Cook <[EMAIL PROTECTED]> wrote:
>** My son just graduated from HS, and will leave for the Marines in 
October.  Sometime between now and then, he and I are going to drive 
cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend 
to hit all of the areas of the country famous for BBQ:  Texas, Louisiana, 
the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
>We're still planning the specifics, and here's where all y'all come in:
>
>I would love to know THE places to go in your part of the country 
(assuming it's one I mentioned above - this will be almost entirely SOUTH 
of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we 
have Famous Dave's up here), unless it is a local/regional one with a good 
local reputation.
>
>Thanks in advance for sharing!
>
>Rick
>__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___
_
Doug Blair
Remedy Skilled Professional
doug  blairing com
+1 224-558-5462
Sent from my Treo, usual caveats apply

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[William Rentfrow]

I have to second Van's Pig Stand in Norman.  It's fantastic.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Friday, June 13, 2008 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

 

Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I
think one in Norman, as it was discussed the other day on the list.

 

It's probably as good as Oklahoma gets for BBQ

 

Google maps it to find the locations.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McClure, Don
Sent: Friday, June 13, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

 

Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general
area)...try Sonny Bryan's.

The original is a hole-in-the-wall on Inwood Rd, just north of downtown
Dallas...but with a 

large number of very expensive autos parked out front every day at
lunchtime(even seen

one custom 2008 Lambo.).

 

Website:  www.sonnybryans.com.

 

Hope your journey is a great time!

 

Don W. McClure, P.E.

Data Administrator & System Engineer

Computing & IT Center, Call Tracking Administration

University of North Texas, Denton

dwmac_at_unt.edu

 

"That which counts cannot necessarily be counted: that which can be
counted will not always count."  -- Albert Einstein

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

 

** 

Wow Rick!  Great idea for a father son trip  And a wonderful way to
send him off on a truly momentous journey!  Good luck to him (and you).

 

Sometimes (I've discovered) the best way (in the south...can't speak for
TX) to find great Q is to get off the beaten path.  Find those little
country towns and look to see which place has parking!  There are some
real hidden gems out there!

 

I just found out that this is my last month in Seattle, but your idea
has inspired me to pull out my Oklahoma Joe for one more round of
smoking before I load up the family and head East.

 

Take care of yourself, We'll keep young master Cook in our thoughts!

 

Warren

On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington. They are my own.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

OT: That job--the one for an architect who walks on water

[Jeff Glaser]

  I have been advised by the client that they will take someone who only floats 
on water--seriously, the client is really looking for a terrific architect, one 
who can help formulate the direction of the Remedy support product into its 
next iterations.  
   
  The client is serious about good skills, professional demeanor and the 
importance of the job.  If you have the experience and the desire to be able to 
help mold the product into a better. more user responsive and friendly product, 
then this is your chance.
   
  Following is the original posting- if you can fill 80% or better of the wants 
and must-have's, then send us a resume and let's see if you can build a better 
mouse-trap...
   
  The dollars are flexible too...
   
  
  YAHOO.Shortcuts.hasSensitiveText = false; YAHOO.Shortcuts.sensitivityType = 
[]; YAHOO.Shortcuts.doUlt = false; YAHOO.Shortcuts.location = "us"; 
YAHOO.Shortcuts.lang = "us"; YAHOO.Shortcuts.document_id = 0; 
YAHOO.Shortcuts.document_type = ""; YAHOO.Shortcuts.document_title = ""; 
YAHOO.Shortcuts.document_publish_date = ""; YAHOO.Shortcuts.document_author = 
""; YAHOO.Shortcuts.document_url = ""; YAHOO.Shortcuts.document_tags = ""; 
YAHOO.Shortcuts.document_language = "english"; YAHOO.Shortcuts.annotationSet = 
{ "lw_1213374432_0": { "text": "703-729-3382", "extended": 0, "startchar": 
7682, "endchar": 7693, "start": 7684, "end": 7695, "extendedFrom": "", 
"predictedCategory": "", "predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/phone_number/us"], "category": 
["IDENTIFIER"], "context": "Resource Recruiting INVIZCORP Inc., 43912 
Championship Place, Ashburn, VA 20147 703-729-3382 (o) 703-597-7167 (c) [EMAIL 
PROTECTED] www.invizcorp.com",
 "metaData": { "visible": "true" }  }, "lw_1213374432_1": { "text": 
"703-597-7167", "extended": 0, "startchar": 7719, "endchar": 7730, "start": 
7721, "end": 7732, "extendedFrom": "", "predictedCategory": "", 
"predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/phone_number/us"], "category": 
["IDENTIFIER"], "context": "INVIZCORP Inc., 43912 Championship Place, Ashburn, 
VA 20147 703-729-3382 (o) 703-597-7167 (c) [EMAIL PROTECTED] 
www.invizcorp.com", "metaData": { "visible": "true" }  }, "lw_1213374432_2": { 
"text": "[EMAIL PROTECTED]", "extended": 0, "startchar": 7738, "endchar": 7755, 
"start": 7740, "end": 7757, "extendedFrom": "", "predictedCategory": "", 
"predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/email_address"], "category": 
["IDENTIFIER"], "context": "43912 Championship Place, Ashburn, VA 20147 
703-729-3382 (o) 703-597-7167 (c) [EMAIL PROTECTED] www.invizcorp.com", 
"metaData": { "visible":
 "true" }  } };  YAHOO.Shortcuts.overlaySpaceId = "97546169";  
YAHOO.Shortcuts.hostSpaceId = "97546168";   The original posting:



 YAHOO.Shortcuts.hasSensitiveText = false; YAHOO.Shortcuts.sensitivityType = 
[]; YAHOO.Shortcuts.doUlt = false; YAHOO.Shortcuts.location = "us"; 
YAHOO.Shortcuts.lang = "us"; YAHOO.Shortcuts.document_id = 0; 
YAHOO.Shortcuts.document_type = ""; YAHOO.Shortcuts.document_title = ""; 
YAHOO.Shortcuts.document_publish_date = ""; YAHOO.Shortcuts.document_author = 
""; YAHOO.Shortcuts.document_url = ""; YAHOO.Shortcuts.document_tags = ""; 
YAHOO.Shortcuts.document_language = "english"; YAHOO.Shortcuts.annotationSet = 
{ "lw_1213380042_0": { "text": "703-729-3382", "extended": 0, "startchar": 
7682, "endchar": 7693, "start": 7684, "end": 7695, "extendedFrom": "", 
"predictedCategory": "", "predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/phone_number/us"], "category": 
["IDENTIFIER"], "context": "Resource Recruiting INVIZCORP Inc., 43912 
Championship Place, Ashburn, VA 20147 703-729-3382 (o) 703-597-7167 (c) [EMAIL 
PROTECTED] www.invizcorp.com",
 "metaData": { "visible": "true" }  }, "lw_1213380042_1": { "text": 
"703-597-7167", "extended": 0, "startchar": 7719, "endchar": 7730, "start": 
7721, "end": 7732, "extendedFrom": "", "predictedCategory": "", 
"predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/phone_number/us"], "category": 
["IDENTIFIER"], "context": "INVIZCORP Inc., 43912 Championship Place, Ashburn, 
VA 20147 703-729-3382 (o) 703-597-7167 (c) [EMAIL PROTECTED] 
www.invizcorp.com", "metaData": { "visible": "true" }  }, "lw_1213380042_2": { 
"text": "[EMAIL PROTECTED]", "extended": 0, "startchar": 7738, "endchar": 7755, 
"start": 7740, "end": 7757, "extendedFrom": "", "predictedCategory": "", 
"predictionProbability": "0", "weight": 1, "type": 
["shortcuts:/us/instance/identifier/email_address"], "category": 
["IDENTIFIER"], "context": "43912 Championship Place, Ashburn, VA 20147 
703-729-3382 (o) 703-597-7167 (c) [EMAIL PROTECTED] www.invizcorp.com", 
"metaData": { "visible":
 "true" }  } };  YAHOO.Shortcuts.overlaySpaceId = "97546169";  
YAHOO.Shortcuts.hostSpaceId = "97546168"; 

Our client, dynamic and com

Re: OT: BBQ tour

[Gary Opela (Corporate)]

Hehe, well, that would be a lot more fun if OK could actually compete, but 
we're not exactly known for our culinary delights.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

**
Boy

I gotta say, I "smell" a bar-b-q war a growin

Best kind off flame war there is.  Better than Mac v. Windows v. Linux


On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
**

Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think 
one in Norman, as it was discussed the other day on the list.



It's probably as good as Oklahoma gets for BBQ



Google maps it to find the locations.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of McClure, 
Don
Sent: Friday, June 13, 2008 12:43 PM

To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour



Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general 
area)...try Sonny Bryan's.

The original is a hole-in-the-wall on Inwood Rd, just north of downtown 
Dallas...but with a

large number of very expensive autos parked out front every day at 
lunchtime(even seen

one custom 2008 Lambo.).



Website:  www.sonnybryans.com.



Hope your journey is a great time!



Don W. McClure, P.E.

Data Administrator & System Engineer

Computing & IT Center, Call Tracking Administration

University of North Texas, Denton

dwmac_at_unt.edu



"That which counts cannot necessarily be counted: that which can be counted 
will not always count."  -- Albert Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren 
Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour



**

Wow Rick!  Great idea for a father son trip  And a wonderful way to send 
him off on a truly momentous journey!  Good luck to him (and you).



Sometimes (I've discovered) the best way (in the south...can't speak for TX) to 
find great Q is to get off the beaten path.  Find those little country towns 
and look to see which place has parking!  There are some real hidden gems out 
there!



I just found out that this is my last month in Seattle, but your idea has 
inspired me to pull out my Oklahoma Joe for one more round of smoking before I 
load up the family and head East.



Take care of yourself, We'll keep young master Cook in our thoughts!



Warren

On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" 
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html_Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" 
html___



--
Warren 

Re: BBQ tour

[Smith, Ron]

Hey Rick,
If you are indeed heading south on 5 towards Cali, in Portland there is
Buster's Texas style BBQ.  One of the best I have seen in town, but I
like the Hole-in-the-Wall type places myself.
 
http://www.bustersbarbecue.com/
 
The one in Tigard is right off of I-5.
 

Thanks, 

Ron Smith 
Remedy/Web Developer 
Providence Health & Services OR 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: BBQ tour


** 

Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ.  They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one).  It's Austin Texas style and I go out of my way to buy their sauce
- ymm.  You may not make it there, but you never know.  Have lots of
fun and lots of adventures.  See their site:

http://www.backforty.us/

:-)

 

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

 

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Warren Baltimore]

Boy

I gotta say, I "smell" a bar-b-q war a growin

Best kind off flame war there is.  Better than Mac v. Windows v. Linux


On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
>
> **
>
> Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I
> think one in Norman, as it was discussed the other day on the list.
>
>
>
> It's probably as good as Oklahoma gets for BBQ
>
>
>
> Google maps it to find the locations.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *McClure, Don
> *Sent:* Friday, June 13, 2008 12:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: BBQ tour
>
>
>
> Hi Rick…..and if you end up in North Texas (Ft Worth, Dallas, general
> area)…try Sonny Bryan's.
>
> The original is a hole-in-the-wall on Inwood Rd, just north of downtown
> Dallas…but with a
>
> large number of very expensive autos parked out front every day at
> lunchtime(even seen
>
> one custom 2008 Lambo…..).
>
>
>
> Website:  www.sonnybryans.com.
>
>
>
> Hope your journey is a great time!
>
>
>
> Don W. McClure, P.E.
>
> Data Administrator & System Engineer
>
> Computing & IT Center, Call Tracking Administration
>
> University of North Texas, Denton
>
> dwmac_at_unt.edu
>
>
>
> "That which counts cannot necessarily be counted: that which can be counted
> will not always count."  -- Albert Einstein
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
> *Sent:* Friday, June 13, 2008 11:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: BBQ tour
>
>
>
> **
>
> Wow Rick!  Great idea for a father son trip  And a wonderful way to
> send him off on a truly momentous journey!  Good luck to him (and you).
>
>
>
> Sometimes (I've discovered) the best way (in the south...can't speak for
> TX) to find great Q is to get off the beaten path.  Find those little
> country towns and look to see which place has parking!  There are some real
> hidden gems out there!
>
>
>
> I just found out that this is my last month in Seattle, but your idea has
> inspired me to pull out my Oklahoma Joe for one more round of smoking before
> I load up the family and head East.
>
>
>
> Take care of yourself, We'll keep young master Cook in our thoughts!
>
>
>
> Warren
>
> On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> UW Medicine IT Services
> School of Medicine
> University of Washington
> Box 358220
> 1325 Fourth Ave, Suite 2000
> Seattle, WA 98101
>
> The opinions expressed in this e-mail are in no way those of the University
> of Washington, or the State of Washington. They are my own. __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Gary Opela (Corporate)]

Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think 
one in Norman, as it was discussed the other day on the list.

It's probably as good as Oklahoma gets for BBQ

Google maps it to find the locations.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of McClure, Don
Sent: Friday, June 13, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general 
area)...try Sonny Bryan's.
The original is a hole-in-the-wall on Inwood Rd, just north of downtown 
Dallas...but with a
large number of very expensive autos parked out front every day at 
lunchtime(even seen
one custom 2008 Lambo.).

Website:  www.sonnybryans.com.

Hope your journey is a great time!

Don W. McClure, P.E.
Data Administrator & System Engineer
Computing & IT Center, Call Tracking Administration
University of North Texas, Denton
dwmac_at_unt.edu

"That which counts cannot necessarily be counted: that which can be counted 
will not always count."  -- Albert Einstein
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

**
Wow Rick!  Great idea for a father son trip  And a wonderful way to send 
him off on a truly momentous journey!  Good luck to him (and you).

Sometimes (I've discovered) the best way (in the south...can't speak for TX) to 
find great Q is to get off the beaten path.  Find those little country towns 
and look to see which place has parking!  There are some real hidden gems out 
there!

I just found out that this is my last month in Seattle, but your idea has 
inspired me to pull out my Oklahoma Joe for one more round of smoking before I 
load up the family and head East.

Take care of yourself, We'll keep young master Cook in our thoughts!

Warren
On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: BBQ tour

[Burkholder, Anthony O]

First of all please thank your son for his service to our country from
an USAF veteran.  Now on to food!
 
Try the Beacon Drive-In in Spartanburg, SC.  (www.beacondrivein.com)  It
has been locally owned and in business for over 50 years and I will
almost guarantee that you will not be able to clean your plate.  Even
though they have Great BBQ I personally prefer the Chili Cheese
A-Plenty.
 
Anthony
 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[McClure, Don]

Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general 
area)...try Sonny Bryan's.
The original is a hole-in-the-wall on Inwood Rd, just north of downtown 
Dallas...but with a
large number of very expensive autos parked out front every day at 
lunchtime(even seen
one custom 2008 Lambo.).

Website:  www.sonnybryans.com.

Hope your journey is a great time!

Don W. McClure, P.E.
Data Administrator & System Engineer
Computing & IT Center, Call Tracking Administration
University of North Texas, Denton
dwmac_at_unt.edu

"That which counts cannot necessarily be counted: that which can be counted 
will not always count."  -- Albert Einstein
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

**
Wow Rick!  Great idea for a father son trip  And a wonderful way to send 
him off on a truly momentous journey!  Good luck to him (and you).

Sometimes (I've discovered) the best way (in the south...can't speak for TX) to 
find great Q is to get off the beaten path.  Find those little country towns 
and look to see which place has parking!  There are some real hidden gems out 
there!

I just found out that this is my last month in Seattle, but your idea has 
inspired me to pull out my Oklahoma Joe for one more round of smoking before I 
load up the family and head East.

Take care of yourself, We'll keep young master Cook in our thoughts!

Warren
On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Permission Issues with Infrastructure Change Management 7.x

[strauss]

I would definitely download and install patch 007 to ITSM 7.0.03 - ON
DEVELOPMENT FIRST, and make sure that it does not affect anything that
you have in production, or circumvent any customizations.  I came up
with pages of post-patch 007 actions that I had to perform, where patch
007 had reactivated workflow that I had disabled and replaced with
custom, or updated disabled workflow so that I had to carry that update
into my custom objects. It also wiped out Incident Patch 9002, so I had
all of that ready in a post-patch action checklist when I applied 007 to
the production server.  I can hardly wait to do that all again at the
end of the month or in July, after patch 008 comes out.

 

I have had some "permission errors" on the Problem Investigation module,
specifically Known Errors, but these may have been resolved by adding a
global assignment rule for Problem Management. Most of these
applications require a LOT of configuration, not all of it documented,
before they work at all. As I said, I have yet to put my toes in the
water on Change Management... it's coiled up on my server like a water
moccasin, waiting to strike.

 

BTW, I haven't heard anyone else chime in with "patch 007 to Change
Management fixed my problem(s), so I don't know if any sites have
applied it and seen improvement.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Friday, June 13, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Permission Issues with Infrastructure Change
Management 7.x

 

** 

I know this much, that I am on Change Management v7.0.3. As for the
patch level, that is a little tricky because I had an issue that I
discovered when I tried to install the data Management Tool where the
Data Management Tool installer could not find the patch level of any of
my ITSM installed applications. I called Remedy Support and they were
like don't worry about it and sent me a shared properties record  to
import into the Share Application Properties form so the installer would
read patch level 6. Because of this I can't really tell you what patch I
am on. 

 

Are you suggesting to download the Change management patch 7? I thought
it was only on patch 6? These error are not good because I know how the
Permissions structures are in Change 7 and these error just don't make
sense. I will download and try to install it unless you have run into
permission errors on Incident or Problem that are like this?

 

Thanks.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, June 13, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Permission Issues with Infrastructure Change
Management 7.x

** 

Just out of curiosity (I have not started the process of configuring
Change Management on our system yet - was too busy getting IM, SLM, RKM,
and Kinetic Request implemented, and still have PM to go), are you on
patch 007 of the ITSM 7 application?  Patch 007 consisted _primarily_ of
fixes to Change Management, so I would not want to even attempt to
configure and test it at a lower patch level.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Friday, June 13, 2008 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: Permission Issues with Infrastructure Change
Management 7.x

 

** 

 

I am running into some permission issues while I am testing Change
Management 7x. For example I created a user "chgmanager". This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am getting this error:

"ARERR [332] You do not have write access (at create time) to field :
179 

ARERR [333] You have no access to field : 7" then a second error: "ARERR
[313] Data types are not appropriate for relational operation:"

Field ID:7 is The Status* field but I cannot find 179. What makes me
confused is that the Status* field  is General Access. What gives? 

 

Also when I go to another existing Change Request to update it when I
save the change it gives me this error: 

 "ARERR [330] You do not have write access to field :  Address" 

Here are the Permission groups my "chgmanager" user belongs to: 

Asset Viewer 
Infrastructure Change User (Fixed) 
Contact Location Admin 
Contact organization Admin 
Contact People User 
DSL Viewer 

AR Permissions: Floating AR User License. 
Access Restrictions: Unrestricted Access 

Has anyone seen these permission errors before? Is there a white paper
on Access controls for ITSM that gives the low-down on permissions and
access?

Thanks. 

Re: BBQ tour

[Decou, Candace M]

Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ.  They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one).  It's Austin Texas style and I go out of my way to buy their sauce
- ymm.  You may not make it there, but you never know.  Have lots of
fun and lots of adventures.  See their site:

http://www.backforty.us/

:-)

 

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, June 13, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: OT: BBQ tour

 

** My son just graduated from HS, and will leave for the Marines in
October.  Sometime between now and then, he and I are going to drive
cross-country on a BBQ tour.  We'll start and end in Seattle, but we
intend to hit all of the areas of the country famous for BBQ:  Texas,
Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and
Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country
(assuming it's one I mentioned above - this will be almost entirely
SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're
famous or a hole-in-the-wall.  We'll stay away from big chains for the
most part (we have Famous Dave's up here), unless it is a local/regional
one with a good local reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Warren Baltimore]

Wow Rick!  Great idea for a father son trip  And a wonderful way to send
him off on a truly momentous journey!  Good luck to him (and you).

Sometimes (I've discovered) the best way (in the south...can't speak for TX)
to find great Q is to get off the beaten path.  Find those little country
towns and look to see which place has parking!  There are some real hidden
gems out there!

I just found out that this is my last month in Seattle, but your idea has
inspired me to pull out my Oklahoma Joe for one more round of smoking before
I load up the family and head East.

Take care of yourself, We'll keep young master Cook in our thoughts!

Warren

On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington. They are my own.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Reporting from Mid Tier

[Decou, Candace M]

Yes Kathy - you can create and export ARSystem reports to csv from the
mid-tier.  Go into Reports and set up a standard AR system report.  Save
it, then Run it, but when you run select Run to Destination - File and
in Format select csv.  This should automatically set the Character
Encoding field to windows-1252.  Click on Run - then when prompted for
the Report File name give it a name and save it where you want.  That's
about it.  The only problem I sometimes encounter with this is that I am
prompted to Save the Report twice before it works.

 

Now there is also a way to 'export' the Crystal reports.  Open up a
Crystal Report and once you are in the view of it, select Export Report
(this is a little icon under the File menu item).  You can select the
format, including Excel, to export to.  As for the errors you got when
you tried this, not sure - it could be an environment variable - a bad
path statement - who knows, so without more information I probably can't
help with that one.

 

Let me know if you need any other help with setting them up. 

:-)

 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]
  

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Friday, June 13, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Reporting from Mid Tier

 

** Hi,

Is it possible to run Adhoc reports and export the results to an excel
spreadsheet from the Mid Tier? We are on 7.x ITSM and AR System.  I see
the canned reports that seem to be an option to export - which did not
work - we received an error.  I was looking for a technical guide to
show us how this is done.  I have never used the mid tier to export "ad
hoc" reports - I've always used the client.  Is this functionality to
export adhoc and canned reports to excel available on the web?



Get the Moviefone Toolbar
 . Showtimes, theaters, movie news, & more! 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Permission Issues with Infrastructure Change Management 7.x

[Bilinski, John]

I know this much, that I am on Change Management v7.0.3. As for the
patch level, that is a little tricky because I had an issue that I
discovered when I tried to install the data Management Tool where the
Data Management Tool installer could not find the patch level of any of
my ITSM installed applications. I called Remedy Support and they were
like don't worry about it and sent me a shared properties record  to
import into the Share Application Properties form so the installer would
read patch level 6. Because of this I can't really tell you what patch I
am on. 
 
Are you suggesting to download the Change management patch 7? I thought
it was only on patch 6? These error are not good because I know how the
Permissions structures are in Change 7 and these error just don't make
sense. I will download and try to install it unless you have run into
permission errors on Incident or Problem that are like this?
 
Thanks.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, June 13, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Permission Issues with Infrastructure Change
Management 7.x


** 

Just out of curiosity (I have not started the process of configuring
Change Management on our system yet - was too busy getting IM, SLM, RKM,
and Kinetic Request implemented, and still have PM to go), are you on
patch 007 of the ITSM 7 application?  Patch 007 consisted _primarily_ of
fixes to Change Management, so I would not want to even attempt to
configure and test it at a lower patch level.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Friday, June 13, 2008 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: Permission Issues with Infrastructure Change
Management 7.x

 

** 

 

I am running into some permission issues while I am testing Change
Management 7x. For example I created a user "chgmanager". This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am getting this error:

"ARERR [332] You do not have write access (at create time) to field :
179 

ARERR [333] You have no access to field : 7" then a second error: "ARERR
[313] Data types are not appropriate for relational operation:"

Field ID:7 is The Status* field but I cannot find 179. What makes me
confused is that the Status* field  is General Access. What gives? 

 

Also when I go to another existing Change Request to update it when I
save the change it gives me this error: 

 "ARERR [330] You do not have write access to field :  Address" 

Here are the Permission groups my "chgmanager" user belongs to: 

Asset Viewer 
Infrastructure Change User (Fixed) 
Contact Location Admin 
Contact organization Admin 
Contact People User 
DSL Viewer 

AR Permissions: Floating AR User License. 
Access Restrictions: Unrestricted Access 

Has anyone seen these permission errors before? Is there a white paper
on Access controls for ITSM that gives the low-down on permissions and
access?

Thanks. 

John Bilinski 
Operations Services Staff 
JCON Help Desk 
202-305-3202 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Scott Philben]

If you are going to be near San Antonio skip the Alamo and go to Rudy's "The 
Worst BBQ in Texas!" (but don't believe them).

http://www.tripadvisor.com/Restaurant_Review-g60956-d470043-Reviews-Rudy_s_Barbecue-San_Antonio_Texas.html

I have eaten there several times and it is great and you can't get more 
authentic.

-scott

 
On Friday, June 13, 2008, at 12:35PM, "Rick Cook" <[EMAIL PROTECTED]> wrote:
>I have seen multiple Food Network specials and shows about BBQ - that's
>kinda how I got the idea.  Well, that, and that we both love BBQ.  My son's
>been able to keep up with my rib appetite since he was 10.  I'm looking for
>places that the Food Network may have never heard of, but that you have.  I
>don't care what kind of Q it is - if it's grilled or smoked, pork or beef,
>wet or dry.  If it's real good, I want to try it.
>
>Rick
>
>On Fri, Jun 13, 2008 at 9:21 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote:
>
>> I don't have any specific spots in mind, but Food Network has had specials
>> on BBQ places around the country. You might try their web site to do some
>> research.
>> --Original Message--
>> From: Rick Cook
>> To: arslist@ARSLIST.ORG
>> ReplyTo: arslist@ARSLIST.ORG
>> Sent: Jun 13, 2008 11:46
>> Subject: OT: BBQ tour
>>
>> ** My son just graduated from HS, and will leave for the Marines in
>> October.  Sometime between now and then, he and I are going to drive
>> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
>> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
>> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>>
>> We're still planning the specifics, and here's where all y'all come in:
>>
>> I would love to know THE places to go in your part of the country (assuming
>> it's one I mentioned above - this will be almost entirely SOUTH of the
>> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
>> hole-in-the-wall.  We'll stay away from big chains for the most part (we
>> have Famous Dave's up here), unless it is a local/regional one with a good
>> local reputation.
>>
>> Thanks in advance for sharing!
>>
>> Rick
>>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Rick Cook]

I have seen multiple Food Network specials and shows about BBQ - that's
kinda how I got the idea.  Well, that, and that we both love BBQ.  My son's
been able to keep up with my rib appetite since he was 10.  I'm looking for
places that the Food Network may have never heard of, but that you have.  I
don't care what kind of Q it is - if it's grilled or smoked, pork or beef,
wet or dry.  If it's real good, I want to try it.

Rick

On Fri, Jun 13, 2008 at 9:21 AM, Mac Rhoades <[EMAIL PROTECTED]> wrote:

> I don't have any specific spots in mind, but Food Network has had specials
> on BBQ places around the country. You might try their web site to do some
> research.
> --Original Message--
> From: Rick Cook
> To: arslist@ARSLIST.ORG
> ReplyTo: arslist@ARSLIST.ORG
> Sent: Jun 13, 2008 11:46
> Subject: OT: BBQ tour
>
> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Permission Issues with Infrastructure Change Management 7.x

[strauss]

Just out of curiosity (I have not started the process of configuring
Change Management on our system yet - was too busy getting IM, SLM, RKM,
and Kinetic Request implemented, and still have PM to go), are you on
patch 007 of the ITSM 7 application?  Patch 007 consisted _primarily_ of
fixes to Change Management, so I would not want to even attempt to
configure and test it at a lower patch level.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Friday, June 13, 2008 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Question: Permission Issues with Infrastructure Change
Management 7.x

 

** 

 

I am running into some permission issues while I am testing Change
Management 7x. For example I created a user "chgmanager". This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am getting this error:

"ARERR [332] You do not have write access (at create time) to field :
179 

ARERR [333] You have no access to field : 7" then a second error: "ARERR
[313] Data types are not appropriate for relational operation:"

Field ID:7 is The Status* field but I cannot find 179. What makes me
confused is that the Status* field  is General Access. What gives? 

 

Also when I go to another existing Change Request to update it when I
save the change it gives me this error: 

 "ARERR [330] You do not have write access to field :  Address" 

Here are the Permission groups my "chgmanager" user belongs to: 

Asset Viewer 
Infrastructure Change User (Fixed) 
Contact Location Admin 
Contact organization Admin 
Contact People User 
DSL Viewer 

AR Permissions: Floating AR User License. 
Access Restrictions: Unrestricted Access 

Has anyone seen these permission errors before? Is there a white paper
on Access controls for ITSM that gives the low-down on permissions and
access?

Thanks. 

John Bilinski 
Operations Services Staff 
JCON Help Desk 
202-305-3202 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Screen pop-up using a macro?

[Randy Simon]

I would recommend using an ARTask.

We used to use Macros with screen pops, but ARTask is much cleaner.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coby West
Sent: Friday, June 13, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Screen pop-up using a macro?

 

If anyone knows how to pop open a remedy form using a macro I would
greatly appreciate help with this.

 

Thank you,

Coby

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___



STATEMENT OF CONFIDENTIALITY:

The information contained in this message or any attachments to this message 
are intended only for the person(s) or entity to which it is addressed and may 
contain confidential and/or privileged material as well as being protected from 
disclosure. 
Any review, retransmission, dissemination or other use of, or taking of any 
action in reliance upon, this information by persons or entities other than the 
intended recipient is strictly prohibited. If you received this in error, 
please contact us immediately and delete the material from any computer. 

Thank You.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Reporting from Mid Tier

[Kathy Morris]

Hi,

Is it possible to run Adhoc reports and export the results to an excel 
spreadsheet from the Mid Tier? We are on 7.x ITSM and AR System.? I see the 
canned reports that seem to be an option to?export - which did not work - we 
received an error.? I was looking for a technical guide to show us how this is 
done.? I have never used the mid tier to export "ad hoc" reports - I've always 
used the client.? Is this functionality to export adhoc and canned reports to 
excel available on the web?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Mac Rhoades]

I don't have any specific spots in mind, but Food Network has had specials on 
BBQ places around the country. You might try their web site to do some research.
--Original Message--
From: Rick Cook
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Sent: Jun 13, 2008 11:46
Subject: OT: BBQ tour

** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

Disclaimer for DataPath

This electronic message, together with any attachments, is intended exclusively 
for the individual or entity to which it is addressed. 
This communication may contain information that is privileged or confidential 
and is the intellectual property of the sender.  
If you are not the named addressee, you are expressly prohibited from reading, 
printing, retaining, copying, distributing or disseminating this message or any 
part of it or any attachments or any information contained therein.  
Doing so may be actionable under state or federal laws.  
If you have received this message in error, please notify the sender 
immediately either by phone (866-855-3800) or reply to this e-mail and 
immediately delete all copies of this message and any attachments.

 

All electronic messages and attachments sent and received are subject to 
monitoring, reading and archival by DataPath.  
The recipient of this electronic message is responsible for ensuring that it 
and any attachments are free from "viruses" or other software or defects that 
may affect any computer system into which it is received or opened.  

DataPath accepts no responsibility for any damage that may arise from the 
receipt or use of this electronic message or any attachments.

Screen pop-up using a macro?

[Coby West]

If anyone knows how to pop open a remedy form using a macro I would greatly 
appreciate help with this.
 
Thank you,
Coby

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Can't move the Change ticket's Status beyond Request For Authorization.

[Decou, Candace M]

Yes - good point, we didn't ask whether any of the approval process
mappings have been changed or if they are as is out-of-box.  But I still
think you need to specify that the Change Manager has role of Change
Approver - even if they are not specified as an approver in the Approval
tab, they still may need that role permission to 'Approve' the request
in this sense in order to move it along.  Anyway, it wouldn't hurt to
give the  Change Management Approval role to the Change Manager - try it
again and see if that works.
Lisa - am I wrong on this?
:)  

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Friday, June 13, 2008 7:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

Sorry to jump in so late, but I would probably check the Approval
Process Mappings and see what status you have set to move to if there
are no approvers.  This is where you can set the status defaults for
each stage.

Also, if there is a 'Business Approval' stage/phase, and there are no
approvers defined, the change remains in "Request for Change" status and
requires the Change Manager or Change Assignee to move the change
forward.  (Sounds like you may have already tried this one.)

Also, if you want to run an arlog I would be happy to look at it to see
why the status isn't changing.

Thanks,
LisaD

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Friday, June 13, 2008 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

There are no approvers displayed in the approal tab at all.

lann

Decou, Candace M wrote:
> 
> Oh and also they should have the role for Infrastructure Change
Approver
> as well I think.
> :)
> 
> Candace DeCou
> 
> DOI Remedy Systems Analyst 
> Verizon Business 
> Office:  (408) 371-1112
> 
> Email: [EMAIL PROTECTED] 
> 
>  
> 
> Verizon Business - global capability, personal accountability. 
> 
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
> 
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the
assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow
accelerator
> and
> did a Save.But no Status change happened.
> 
> Lann
> 
> 
> Decou, Candace M wrote:
>> 
>> I think the Change Manager assignee needs to move the Change Request
>> forward.  So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee).  Who is that person
> or
>> group?  Try having them select 'Approve' then move on to the next
> stage
>> and see if that helps.
>> :)
>> 
>> Candace DeCou
>> 
>> DOI Remedy Systems Analyst 
>> Verizon Business 
>> Office:  (408) 371-1112
>> 
>> Email: [EMAIL PROTECTED] 
>> 
>>  
>> 
>> Verizon Business - global capability, personal accountability. 
>> 
>> This e-mail is strictly confidential and intended only for use by the
>> addressee unless otherwise indicated
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
>> Sent: Wednesday, June 11, 2008 4:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> What do you mean by "unable to move..."? Is there an error message or
> is
>> the
>> status field disabled?
>> 
>> --- J.T. Shyman
>> 
>>  -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of lann
>> Sent: Wednesday, June 11, 2008 7:46 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> Iamstuck with a problem
>> 
>> The assignee and manager of a Change Request are unable to move the
>> Change
>> ticket's Status beyond Request For Authorization. 
>> I ensure the following:
>> Assigne ehas  Infrastructure Change Assignee role-Fixed
> Permission. 
>> Availability is "Yes" 
>> No appro

Question: Permission Issues with Infrastructure Change Management 7.x

[Bilinski, John]

I am running into some permission issues while I am testing Change
Management 7x. For example I created a user "chgmanager". This user has
is in the proper support groups and has the proper functional roles as a
Change Manager and Change Assignee. But when I open certain change
Requests I am getting this error:

"ARERR [332] You do not have write access (at create time) to field :
179

ARERR [333] You have no access to field : 7" then a second error: "ARERR
[313] Data types are not appropriate for relational operation:"

Field ID:7 is The Status* field but I cannot find 179. What makes me
confused is that the Status* field  is General Access. What gives? 


Also when I go to another existing Change Request to update it when I
save the change it gives me this error:

 "ARERR [330] You do not have write access to field :  Address"

Here are the Permission groups my "chgmanager" user belongs to:

Asset Viewer
Infrastructure Change User (Fixed)
Contact Location Admin
Contact organization Admin
Contact People User
DSL Viewer

AR Permissions: Floating AR User License.
Access Restrictions: Unrestricted Access

Has anyone seen these permission errors before? Is there a white paper
on Access controls for ITSM that gives the low-down on permissions and
access?

Thanks.

John Bilinski
Operations Services Staff
JCON Help Desk
202-305-3202


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: BBQ tour

[Susan Palmer]

What a cool idea!!  And congratulations to your son on graduation and
choosing a most honorable next step with the Marines.  He must be truly
special!

Susan

On Fri, Jun 13, 2008 at 10:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

> ** My son just graduated from HS, and will leave for the Marines in
> October.  Sometime between now and then, he and I are going to drive
> cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
> to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
> the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.
>
> We're still planning the specifics, and here's where all y'all come in:
>
> I would love to know THE places to go in your part of the country (assuming
> it's one I mentioned above - this will be almost entirely SOUTH of the
> Mason-Dixon line) for outstanding BBQ, whether they're famous or a
> hole-in-the-wall.  We'll stay away from big chains for the most part (we
> have Famous Dave's up here), unless it is a local/regional one with a good
> local reputation.
>
> Thanks in advance for sharing!
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

OT: BBQ tour

[Rick Cook]

My son just graduated from HS, and will leave for the Marines in October.
Sometime between now and then, he and I are going to drive cross-country on
a BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the
South, North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming
it's one I mentioned above - this will be almost entirely SOUTH of the
Mason-Dixon line) for outstanding BBQ, whether they're famous or a
hole-in-the-wall.  We'll stay away from big chains for the most part (we
have Famous Dave's up here), unless it is a local/regional one with a good
local reputation.

Thanks in advance for sharing!

Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Anyone know of any good free blogs?

[Matt Ferrigno]

Hey now we're talking about something that I can help with.

First of, you can use a standard html to display a blog provided by a third
party service, though you would have to use javascript and some ajax to pull
the information to you site.  This gets a little messy and is not really the
best solution, though I have done this before and it gets the job done.

A better solution would be to use a third party app that's integrated into
your site.  For this first decided on what language is good for your
environment, php, asp, asp.net, or cold fusion. This will most likely be
determined by your current envirmonet.  If you end up going the asp.net route
I can recommend quite a few good applications that are worth looking into. I
have alot of experience with asp.net and ajax development so feel free to
email me off the list if you want.

Matt Ferrigno


On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote:
>
> Well, what we have been tasked with is to find a blog that we can add to
> our website. This particular website is HTML. The blog would need to be
> embedded in our HTML.
>
> We are hoping to change the above requirement to allow us to link to a blog
> that is hosted by another site, but that is still in negotiation.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] On Behalf Of Axton
> Sent: Friday, June 13, 2008 10:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Anyone know of any good free blogs?
>
> One of the primary factors will be the languages you can/will support
> on the web server.  Try narrowing it down using that: java, php, ruby,
> python, etc.
>
> Axton
>
> On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
> <[EMAIL PROTECTED]> wrote:
> > **
> >
> > We have a request to look into adding a blog to our website. Does anyone
> > know of any good, free blog tools that we could embed into our website?
> >
> >
> >
> > I really don't know much about blogs, I've used and read some, but never
> > looked into actually moderating or creating one.
> >
> >
> >
> > Thanks,
> >
> >
> >
> > Gary Opela, Jr., RSP
> >
> > Remedy Engineer
> >
> > Leader Communications, Inc.
> >
> > http://www.5pointleader.com
> >
> > http://www.lcibest.com
> >
> > Best Product, Best People, Best PriceTM
> >
> > An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
> >
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Anyone know of any good free blogs?

[Pierson, Shawn]

I'm a big fan of Joomla (http://www.joomla.org/), although it's got lots
of functionality in addition to just blogs.  It requires PHP and MySQL
and I've gotten it working on both Linux (Apache) and Windows (IIS),
although Linux and Apache are the easiest.



On another email, you mentioned that your site is pure HTML.  I would
also suggest that if you do implement Joomla or something else, you
migrate all of your HTML content to that application.  Pure-HTML
websites are considered outdated and difficult to maintain.  It's like
using vi to edit Word documents.



Shawn Pierson



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Friday, June 13, 2008 9:36 AM
To: arslist@ARSLIST.ORG
Subject: OT: Anyone know of any good free blogs?



**

We have a request to look into adding a blog to our website. Does anyone
know of any good, free blog tools that we could embed into our website?



I really don't know much about blogs, I've used and read some, but never
looked into actually moderating or creating one.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___


Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Anyone know of any good free blogs?

[Axton]

They are all going to require some type of language/data storage
support (e.g., oracle, mysql, pgsql, sqlite, etc.) on the back end
above and beyond html.

Axton

On Fri, Jun 13, 2008 at 11:16 AM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> Well, what we have been tasked with is to find a blog that we can add to our 
> website. This particular website is HTML. The blog would need to be embedded 
> in our HTML.
>
> We are hoping to change the above requirement to allow us to link to a blog 
> that is hosted by another site, but that is still in negotiation.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Axton
> Sent: Friday, June 13, 2008 10:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Anyone know of any good free blogs?
>
> One of the primary factors will be the languages you can/will support
> on the web server.  Try narrowing it down using that: java, php, ruby,
> python, etc.
>
> Axton
>
> On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>> We have a request to look into adding a blog to our website. Does anyone
>> know of any good, free blog tools that we could embed into our website?
>>
>>
>>
>> I really don't know much about blogs, I've used and read some, but never
>> looked into actually moderating or creating one.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Gary Opela, Jr., RSP
>>
>> Remedy Engineer
>>
>> Leader Communications, Inc.
>>
>> http://www.5pointleader.com
>>
>> http://www.lcibest.com
>>
>> Best Product, Best People, Best PriceTM
>>
>> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>>
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Anyone know of any good free blogs?

[Mike Wallick]

Wordpress (http://wordpress.org/) is a good one if you're looking for MySQL/PHP.

On 6/13/08, Axton <[EMAIL PROTECTED]> wrote:
> One of the primary factors will be the languages you can/will support
>  on the web server.  Try narrowing it down using that: java, php, ruby,
>  python, etc.
>
>  Axton
>
>
>  On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
>  <[EMAIL PROTECTED]> wrote:
>  > **
>  >
>  > We have a request to look into adding a blog to our website. Does anyone
>  > know of any good, free blog tools that we could embed into our website?
>  >
>  >
>  >
>  > I really don't know much about blogs, I've used and read some, but never
>  > looked into actually moderating or creating one.
>  >
>  >
>  >
>  > Thanks,
>  >
>  >
>  >
>  > Gary Opela, Jr., RSP
>  >
>  > Remedy Engineer
>  >
>  > Leader Communications, Inc.
>  >
>  > http://www.5pointleader.com
>  >
>  > http://www.lcibest.com
>  >
>  > Best Product, Best People, Best PriceTM
>  >
>
> > An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
> >
>  >
>  >
>  > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>  > html___
>
>
> ___
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Error 193: 0xc1 when starting Remedy services

[Steven Pataray]

I wanted to track this issue which I resolved since I only saw one
occurrence of it in the arslist archives that did not have a solution.

My HelpDesk staff periodically reboot my remedy application server just to
clear any memory errors. They happen to do a reboot while I was on vacation
and had to contact me because the Remedy services didn't start. It kept on
getting this strange error:

Could not start the AR System Portmapper service on Local Computer.

Error 193: 0xc1

I checked my logs and it never clued me what the problem was. I went as far
as bringing up my DR server into production and contacted support for
assistance. We tried reinstalling the Remedy applications but as soon as the
install completed we would get the same error.  No luck. Searching the
arslists did not show any assistance.

Well to make a longer story short, three days later I decided to Google the
error and found this.
http://www.brainlitter.com/archives/2006/07/error_193_0xc1.htm

It said that this guy had this same error when starting up MS SQL, not
Remedy related. The problem was that he found a file on his D
drive "D:\Program". Hmm... Well I looked at my D: drive and low and behold I
found this same file. I looked at the create date then renamed it to
something else. I went to services and what do you know all the Remedy
services started right up.

How it got there? I was developing a batch file on that date a few weeks
ago and on one run I forgot to surround the path D:\Program Files\.. with
double quotes. So when it was run it created a NULL file called "Program".

So like I said I wanted to track this error, because this very STUPID
mistake of mine wasted 3 days of my time trying to figure it out when it
could have been resolved in like 2 seconds. Well at least now I know my
Disaster Recovery process works.

Steve
ARSystem 6.3 patch 23 on Windows 2003 server
Oracle 10gR1

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Anyone know of any good free blogs?

[Gary Opela (Corporate)]

Well, what we have been tasked with is to find a blog that we can add to our 
website. This particular website is HTML. The blog would need to be embedded in 
our HTML.

We are hoping to change the above requirement to allow us to link to a blog 
that is hosted by another site, but that is still in negotiation.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Axton
Sent: Friday, June 13, 2008 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Anyone know of any good free blogs?

One of the primary factors will be the languages you can/will support
on the web server.  Try narrowing it down using that: java, php, ruby,
python, etc.

Axton

On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> We have a request to look into adding a blog to our website. Does anyone
> know of any good, free blog tools that we could embed into our website?
>
>
>
> I really don't know much about blogs, I've used and read some, but never
> looked into actually moderating or creating one.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Anyone know of any good free blogs?

[Axton]

One of the primary factors will be the languages you can/will support
on the web server.  Try narrowing it down using that: java, php, ruby,
python, etc.

Axton

On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> We have a request to look into adding a blog to our website. Does anyone
> know of any good, free blog tools that we could embed into our website?
>
>
>
> I really don't know much about blogs, I've used and read some, but never
> looked into actually moderating or creating one.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

OT: Anyone know of any good free blogs?

[Gary Opela (Corporate)]

We have a request to look into adding a blog to our website. Does anyone know 
of any good, free blog tools that we could embed into our website?

I really don't know much about blogs, I've used and read some, but never looked 
into actually moderating or creating one.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Can't move the Change ticket's Status beyond Request For Authorization.

[Lisa Westerfield]

Sorry to jump in so late, but I would probably check the Approval
Process Mappings and see what status you have set to move to if there
are no approvers.  This is where you can set the status defaults for
each stage.

Also, if there is a 'Business Approval' stage/phase, and there are no
approvers defined, the change remains in "Request for Change" status and
requires the Change Manager or Change Assignee to move the change
forward.  (Sounds like you may have already tried this one.)

Also, if you want to run an arlog I would be happy to look at it to see
why the status isn't changing.

Thanks,
LisaD

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Friday, June 13, 2008 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.

There are no approvers displayed in the approal tab at all.

lann

Decou, Candace M wrote:
> 
> Oh and also they should have the role for Infrastructure Change
Approver
> as well I think.
> :)
> 
> Candace DeCou
> 
> DOI Remedy Systems Analyst 
> Verizon Business 
> Office:  (408) 371-1112
> 
> Email: [EMAIL PROTECTED] 
> 
>  
> 
> Verizon Business - global capability, personal accountability. 
> 
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
> 
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the
assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow
accelerator
> and
> did a Save.But no Status change happened.
> 
> Lann
> 
> 
> Decou, Candace M wrote:
>> 
>> I think the Change Manager assignee needs to move the Change Request
>> forward.  So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee).  Who is that person
> or
>> group?  Try having them select 'Approve' then move on to the next
> stage
>> and see if that helps.
>> :)
>> 
>> Candace DeCou
>> 
>> DOI Remedy Systems Analyst 
>> Verizon Business 
>> Office:  (408) 371-1112
>> 
>> Email: [EMAIL PROTECTED] 
>> 
>>  
>> 
>> Verizon Business - global capability, personal accountability. 
>> 
>> This e-mail is strictly confidential and intended only for use by the
>> addressee unless otherwise indicated
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
>> Sent: Wednesday, June 11, 2008 4:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> What do you mean by "unable to move..."? Is there an error message or
> is
>> the
>> status field disabled?
>> 
>> --- J.T. Shyman
>> 
>>  -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of lann
>> Sent: Wednesday, June 11, 2008 7:46 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> Iamstuck with a problem
>> 
>> The assignee and manager of a Change Request are unable to move the
>> Change
>> ticket's Status beyond Request For Authorization. 
>> I ensure the following:
>> Assigne ehas  Infrastructure Change Assignee role-Fixed
> Permission. 
>> Availability is "Yes" 
>> No approvers in Review Phase. 
>> Added the assignee as Adhoc approver and tried ,but in vain
>>  
>> Any other configuration I missed out?
>> Any ideas will be greatly appreciated.
>> Thx
>> Lann
>> 
>> -- 
>> View this message in context:
>>
>
http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R
>> eque
>> st-For-Authorization.-tp17775621p17775621.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
>

>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
>

>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
>

> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answe

Re: sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Thanks, I forgot about that caveat. I do not think that should be required, 
since they have a modify permission to the field, but I remember now that it is 
required.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Dwayne Martin
Sent: Friday, June 13, 2008 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: sanity check -- users submit tickets without fixed/floating 
license.

The fields have to have "Allow Any User to Submit" checked.

Dwayne Martin
James Madison University

 Original message 
>Date: Fri, 13 Jun 2008 09:37:15 -0400
>From: Carey Matthew Black <[EMAIL PROTECTED]>
>Subject: Re: sanity check -- users submit tickets without fixed/floating 
>license.
>To: arslist@ARSLIST.ORG
>
>Gary,
>
>The theory is correct. However, the practice might be that a Submit
>actually also does a Modify.
>
>You need to check the actual workflow to identify what is failing.
>Also keep in mind that "Submitter mode Locked" is not the only
>requirement. The fields may need to be "Open at Submit", or the user
>may have to have explicit change authority to the field to be able to
>supply a value at all for any field that they are setting, and at
>least all Required fields.
>
>HTH.
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Love, then teach
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>
>
>On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate)
><[EMAIL PROTECTED]> wrote:
>> **
>>
>> Okay, I have my submitter mode set to Locked and has been for quite some
>> time.
>>
>>
>>
>> I have a user though, that has a read license, and when she goes to create a
>> ticket, she's getting the following error:
>>
>>
>>
>> ARERR [8932] You do not have write license
>>
>>
>>
>> It is true she doesn't, but if your submitter mode is locked, then you don't
>> need a license. What am I missing?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Gary Opela, Jr., RSP
>>
>> Remedy Engineer
>>
>> Leader Communications, Inc.
>>
>> http://www.5pointleader.com
>>
>> http://www.lcibest.com
>>
>> Best Product, Best People, Best PriceTM
>>
>> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?

[Bilinski, John]

Thank you so much for your help! 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Thursday, June 12, 2008 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit 
Windows 2003 OS with a 64-bit JVM?

My guess would be yes since the BEST solution is to put a mid-tier on the 
Crystal server to handle reports, complete with crystal viewer, and have your 
primary mid-tier configured to point at "BOXI/Crystal Report Server 11 on a 
different machine with Midtier" - that offloads reporting, and removes the need 
for the .rpt files to get shared between the mid-tier server and the crystal 
server.

The only machine I have IE 6 on is my old 2000 server "desktop" that was my 
complete console into ARS 5.1.2, so there is no way to compare speed.  It is 
still set up with the 5.1.2 User and Admin Tools.  It is something like a P III 
800, so it doesn't do anything quickly.  I don't have access to an current 
hardware XP machine with IE 6.  I just tested it (remoted in same subnet - I'm 
over in the server building), and it is still faster (IE 6 on 2000 server) than 
the User Tool on XP, and in fact it was faster than IE 7 on XP (remoted in from 
mac over wireless) although the XP box has Outlook 2007, PowerPoint 2007, 
Outlook Express and another IE 7 session already open (not bad for 1 gb) with 
both hitting mid-tier simultaneously. Maybe IE 6 is faster... you'll need to do 
some testing on equivalent platforms.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
> Sent: Thursday, June 12, 2008 3:51 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a
> 64-bit Windows 2003 OS with a 64-bit JVM?
> 
> Chris,
> 
> I figured that much because there is no way the Mid-Tier would outpace
> the User Client if all were together on one server. Now that this
> information on what your environment is out there can you tell me 2
> more things before I retire tonight:
> 
> If we are running 2 load balance Web Servers each with: Quad Core Xeon
> 3.0 with 16GB or RAM as the Mid-Tier Servers, and  we are running a
> third Web server with matching hardware specs with Crystal Enterprise
> XI 64-bit (SAP said BOXI Ent will run totally 64-bit) then:
> 
> 1. Will I need to install 32-bit JVM to run the mid-tier Crystal Viewer
> and a 64-bit JVM to Run Crystal Enterprise XI?
> 2. Will my Mid-Tier if accessed through IE 6 scream passed the user
> tool in terms of performance like you said earlier by 10-15%?
> 
> Thank you everyone for your help...seriously!
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Thursday, June 12, 2008 4:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a
> 64-bit Windows 2003 OS with a 64-bit JVM?
> 
> No - and  think I barfed up the specs on the AR server two messages ago
> - that's the SQL Server. Three separate machines for most functions.
> 
> Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on
> a DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram
> AR Server, AREmail etc.; all apps except RKM:  Win2K3 Enterprise x64 on
> a DL380G5 2 x Quad Core 2.33 ghz Xeon and 12 gb Ram
> SQL Server 2005 x64:   Win2K3 Enterprise x64 on
> a DL385 2 x Dual Core 2.6 ghz Opteron and 10 gb RAM
> 
> A couple of 32-bit Win2K3 Enterprise servers on older DL380s host AIE
> 7.1 and RKM 7.2 on one, and another mid-tier with Crystal Report Server
> XI just for reporting on another. They do not play well with others, or
> in the case of CRXI won't run on x64. Every web server except CRXI is
> Tomcat internal catalina (5.5.20 or 5.5.26); CRXI is on IIS and .NET to
> stay out of the java world.
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
> Sent: Thursday, June 12, 2008 2:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a
> 64-bit Windows 2003 OS with a 64-bit JVM?
> 
> **
> Chris, are your app server and web server on the same server?
> 
> Thanks,
> 
> Gary Opela, Jr., RSP
> Remedy Engineer
> Leader Communications, Inc.
> http://www.5pointleader.com
> http://www.lcibest.com
> Best Product, Best People, Best PriceTM
> An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company
> 
> ___

Re: sanity check -- users submit tickets without fixed/floating license.

[Dwayne Martin]

The fields have to have "Allow Any User to Submit" checked.

Dwayne Martin
James Madison University

 Original message 
>Date: Fri, 13 Jun 2008 09:37:15 -0400
>From: Carey Matthew Black <[EMAIL PROTECTED]>  
>Subject: Re: sanity check -- users submit tickets without fixed/floating 
>license.  
>To: arslist@ARSLIST.ORG
>
>Gary,
>
>The theory is correct. However, the practice might be that a Submit
>actually also does a Modify.
>
>You need to check the actual workflow to identify what is failing.
>Also keep in mind that "Submitter mode Locked" is not the only
>requirement. The fields may need to be "Open at Submit", or the user
>may have to have explicit change authority to the field to be able to
>supply a value at all for any field that they are setting, and at
>least all Required fields.
>
>HTH.
>
>-- 
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Love, then teach
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>
>
>On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate)
><[EMAIL PROTECTED]> wrote:
>> **
>>
>> Okay, I have my submitter mode set to Locked and has been for quite some
>> time.
>>
>>
>>
>> I have a user though, that has a read license, and when she goes to create a
>> ticket, she's getting the following error:
>>
>>
>>
>> ARERR [8932] You do not have write license
>>
>>
>>
>> It is true she doesn't, but if your submitter mode is locked, then you don't
>> need a license. What am I missing?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Gary Opela, Jr., RSP
>>
>> Remedy Engineer
>>
>> Leader Communications, Inc.
>>
>> http://www.5pointleader.com
>>
>> http://www.lcibest.com
>>
>> Best Product, Best People, Best PriceTM
>>
>> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: sanity check -- users submit tickets without fixed/floating license.

[Carey Matthew Black]

Gary,

The theory is correct. However, the practice might be that a Submit
actually also does a Modify.

You need to check the actual workflow to identify what is failing.
Also keep in mind that "Submitter mode Locked" is not the only
requirement. The fields may need to be "Open at Submit", or the user
may have to have explicit change authority to the field to be able to
supply a value at all for any field that they are setting, and at
least all Required fields.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> Okay, I have my submitter mode set to Locked and has been for quite some
> time.
>
>
>
> I have a user though, that has a read license, and when she goes to create a
> ticket, she's getting the following error:
>
>
>
> ARERR [8932] You do not have write license
>
>
>
> It is true she doesn't, but if your submitter mode is locked, then you don't
> need a license. What am I missing?
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Running Mid-Tier 7.1 and server 7.1

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Gary Opela (Corporate)
Sent: Friday, June 13, 2008 8:22 AM
To: 'arslist@ARSLIST.ORG'
Subject: sanity check -- users submit tickets without fixed/floating license.

Okay, I have my submitter mode set to Locked and has been for quite some time.

I have a user though, that has a read license, and when she goes to create a 
ticket, she's getting the following error:

ARERR [8932] You do not have write license

It is true she doesn't, but if your submitter mode is locked, then you don't 
need a license. What am I missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Okay, I have my submitter mode set to Locked and has been for quite some time.

I have a user though, that has a read license, and when she goes to create a 
ticket, she's getting the following error:

ARERR [8932] You do not have write license

It is true she doesn't, but if your submitter mode is locked, then you don't 
need a license. What am I missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Can't move the Change ticket's Status beyond Request For Authorization.

[lann]

There are no approvers displayed in the approal tab at all.

lann

Decou, Candace M wrote:
> 
> Oh and also they should have the role for Infrastructure Change Approver
> as well I think.
> :)
> 
> Candace DeCou
> 
> DOI Remedy Systems Analyst 
> Verizon Business 
> Office:  (408) 371-1112
> 
> Email: [EMAIL PROTECTED] 
> 
>  
> 
> Verizon Business - global capability, personal accountability. 
> 
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
> 
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow accelerator
> and
> did a Save.But no Status change happened.
> 
> Lann
> 
> 
> Decou, Candace M wrote:
>> 
>> I think the Change Manager assignee needs to move the Change Request
>> forward.  So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee).  Who is that person
> or
>> group?  Try having them select 'Approve' then move on to the next
> stage
>> and see if that helps.
>> :)
>> 
>> Candace DeCou
>> 
>> DOI Remedy Systems Analyst 
>> Verizon Business 
>> Office:  (408) 371-1112
>> 
>> Email: [EMAIL PROTECTED] 
>> 
>>  
>> 
>> Verizon Business - global capability, personal accountability. 
>> 
>> This e-mail is strictly confidential and intended only for use by the
>> addressee unless otherwise indicated
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
>> Sent: Wednesday, June 11, 2008 4:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> What do you mean by "unable to move..."? Is there an error message or
> is
>> the
>> status field disabled?
>> 
>> --- J.T. Shyman
>> 
>>  -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of lann
>> Sent: Wednesday, June 11, 2008 7:46 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> Iamstuck with a problem
>> 
>> The assignee and manager of a Change Request are unable to move the
>> Change
>> ticket's Status beyond Request For Authorization. 
>> I ensure the following:
>> Assigne ehas  Infrastructure Change Assignee role-Fixed
> Permission. 
>> Availability is "Yes" 
>> No approvers in Review Phase. 
>> Added the assignee as Adhoc approver and tried ,but in vain
>>  
>> Any other configuration I missed out?
>> Any ideas will be greatly appreciated.
>> Thx
>> Lann
>> 
>> -- 
>> View this message in context:
>>
> http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R
>> eque
>> st-For-Authorization.-tp17775621p17775621.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
> 
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>> 
> 
> -- 
> View this message in context:
> http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R
> equest-For-Authorization.-tp17775621p17792536.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> 

-- 
View this message in context: 
http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17822505.html
Sent from t

Re: Can't move the Change ticket's Status beyond Request For Authorization.

[lann]

Hi,
  For sure I logged in as the ticket's assignee/manager and they had
respective roles Infrastructure Change Assignee/Infrastructure Change
Manager respectively.
Availability is Yes and are in a group.

Lann

Decou, Candace M wrote:
> 
> But when 'you' did this, were you logged in as someone in the group for
> Change Assignee, or as someone in the group for Change Manager?  Also,
> are you or is this person who is attempting this set up with appropriate
> roles for the group to include Infrastructure Change Manager?  It could
> be that you don't have the proper 'roles' or groups set for yourself?
> This is just a guess.  The people who you set up as Change Managers must
> be in the Change Management group (whatever you are calling it) and they
> must also have the Infrastructure Change Manager role assigned and they
> must also be set to Available.
> Keep us posted - I am making certain assumptions here on the setup in
> your environment, so not sure if I am hitting the mark for you or not.
> :) 
> 
> Candace DeCou
> 
> DOI Remedy Systems Analyst 
> Verizon Business 
> Office:  (408) 371-1112
> 
> Email: [EMAIL PROTECTED] 
> 
>  
> 
> Verizon Business - global capability, personal accountability. 
> 
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
> 
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow accelerator
> and
> did a Save.But no Status change happened.
> 
> Lann
> 
> 
> Decou, Candace M wrote:
>> 
>> I think the Change Manager assignee needs to move the Change Request
>> forward.  So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee).  Who is that person
> or
>> group?  Try having them select 'Approve' then move on to the next
> stage
>> and see if that helps.
>> :)
>> 
>> Candace DeCou
>> 
>> DOI Remedy Systems Analyst 
>> Verizon Business 
>> Office:  (408) 371-1112
>> 
>> Email: [EMAIL PROTECTED] 
>> 
>>  
>> 
>> Verizon Business - global capability, personal accountability. 
>> 
>> This e-mail is strictly confidential and intended only for use by the
>> addressee unless otherwise indicated
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
>> Sent: Wednesday, June 11, 2008 4:54 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> What do you mean by "unable to move..."? Is there an error message or
> is
>> the
>> status field disabled?
>> 
>> --- J.T. Shyman
>> 
>>  -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of lann
>> Sent: Wednesday, June 11, 2008 7:46 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>> 
>> Iamstuck with a problem
>> 
>> The assignee and manager of a Change Request are unable to move the
>> Change
>> ticket's Status beyond Request For Authorization. 
>> I ensure the following:
>> Assigne ehas  Infrastructure Change Assignee role-Fixed
> Permission. 
>> Availability is "Yes" 
>> No approvers in Review Phase. 
>> Added the assignee as Adhoc approver and tried ,but in vain
>>  
>> Any other configuration I missed out?
>> Any ideas will be greatly appreciated.
>> Thx
>> Lann
>> 
>> -- 
>> View this message in context:
>>
> http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R
>> eque
>> st-For-Authorization.-tp17775621p17775621.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>> 
>>
> 
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>>
> 
> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> 
>> 
> 
> -- 
> View this message in 

Re: Form must have a web-alias error

[Remprof]

Hi Chintan,

Assuming that you have created a Archive form and you had rearranged the
Archive fields, then trying to save the form.

If the above assumption is true and you are getting the Web alias error,
then you have do the following.

1. Open the Archive form
2. Do the required changes
3. Click on the form tab in the menu and look for the Set Web Alias option.
4. Click on the Set Web alias option and input some alias name
5. Click on Save button.

The issue won't come this time. :) Give a try and let me know.

Thanks,
RemProf


On 6/13/08, Chintan Shah <[EMAIL PROTECTED]> wrote:
>
> ** Hello all,
>
> I am specifying a web-alias to an "Archive" type form by going to
> "Form-->CurrentView-->Properties-->Basic" tab. Still it is giving me error
> message "Form must have a web alias to generate a valid .jsp file name for
> its web view (ARERR 2920)" on save.
>
> What am I doing wrong? Anything else I am missing?
>
> Thanks
> Chintan.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Log Files Size Limit

[Bulls-n-Bears]

> Could you please tell me how I can do this ?
>
> Cheers, BnB

Sorry , or did you mean general cron job backups ?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Log Files Size Limit

[Bulls-n-Bears]

> If you turn on rotating log files, you can backup the file at an interval
> that makes sure you does not loose data.
>

Could you please tell me how I can do this ?

Cheers, BnB

On Jun 13, 12:56 pm, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I just saw the same thing at a customer site. The maximum file size seems
> to be 2 GB on their Unix-server. Maybe this limit can be increased on the
> OS level?
>
> If you turn on rotating log files, you can backup the file at an interval
> that makes sure you does not loose data.
>
> You can then remove any duplicate rows by looking at the previous backup
> file.
>
>         Best Regards - Misi, RRR AB,http://rrr.se
>
>
>
> > AR Gurus,
>
> > I'm running AR System 7.0 on Solaris 9 , and my logging is turned on
> > for filters , sql and api. Within a few hours ( ~ 10 hrs ) , my filter
> > logs are reaching 2.0 G and not taking any more log messages.
>
> > we havent configured the log size limit from Admin tool. Is there
> > anyway I can configure the system to keep pumping more log messages ?
> > or rotate the logs ? move after limit reached and use new one etc?
>
> > Cheers,
> > BnB
>
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> > --
> > This message was scanned by ESVA and is believed to be clean.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Log Files Size Limit

[Misi Mladoniczky]

Hi,

I just saw the same thing at a customer site. The maximum file size seems
to be 2 GB on their Unix-server. Maybe this limit can be increased on the
OS level?

If you turn on rotating log files, you can backup the file at an interval
that makes sure you does not loose data.

You can then remove any duplicate rows by looking at the previous backup
file.

Best Regards - Misi, RRR AB, http://rrr.se

> AR Gurus,
>
> I'm running AR System 7.0 on Solaris 9 , and my logging is turned on
> for filters , sql and api. Within a few hours ( ~ 10 hrs ) , my filter
> logs are reaching 2.0 G and not taking any more log messages.
>
> we havent configured the log size limit from Admin tool. Is there
> anyway I can configure the system to keep pumping more log messages ?
> or rotate the logs ? move after limit reached and use new one etc?
>
> Cheers,
> BnB
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Log Files Size Limit

[Bulls-n-Bears]

AR Gurus,

I'm running AR System 7.0 on Solaris 9 , and my logging is turned on
for filters , sql and api. Within a few hours ( ~ 10 hrs ) , my filter
logs are reaching 2.0 G and not taking any more log messages.

we havent configured the log size limit from Admin tool. Is there
anyway I can configure the system to keep pumping more log messages ?
or rotate the logs ? move after limit reached and use new one etc?

Cheers,
BnB

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"