Re: iTunes

[Neil Houghton]

Hi Peter,

 

As I previously mentioned, I have gone the Office 365 route and have always 
used Officeworks to get a cheaper (than MS) subscription renewal price.

 

Officeworks also sell the standalone software – but their price is 
significantly higher – HOWEVER they also have a “best price guarantee” which I 
have invoked a couple of times in the past (although the price savings were 
usually relatively modest).

 

It used to be that these “best price guarantees” were only valid between other 
bricks-and-mortar competitors – but I see that Officeworks now also include 
online stores:

https://www.officeworks.com.au//information/policies/price-beat-guarantee?cm_sp=all:allPage:Header_ESpot_V2:3:always_on:price-beat-guarantee

 

Our Price Beat Guarantee includes products you find online - as long as the 
item is identical and in stock. When assessing the PBG from online stores we 
also take into account the added cost of delivery to your location (if any). If 
the identical, in stock product can be purchased and delivered to your location 
via an online store for a total price lower than the one we are offering, we 
will beat that total price by 5%.

 

Of course you would need to check whether the best offer you find meet ALL of 
Officeworks price comparison criteria but, in the past, I have found that, for 
instance, showing my iPad with the competing offer live on screen can work.

 

I like dealing with Officeworks because, besides having a store here in Albany, 
I have always got the best price and never had a problem having a faulty item 
replaced.

 

DISCLOSURE – I also own Wesfarmers shares  ;o)

 

 

 

 

Regarding multiple users and even one user and multiple machines (eg desktop 
and laptop) I’m pretty sure that the “Office 2019 Home and Business for Mac” is 
only for 1PC.

 

However, I find that the current stand-alone licensing setup is very confusing 
– it used to be much simpler – the Mac & PC versions were sold (& priced) 
separately and you could get versions for a single installation or for 5 
installations (not counting the various business multi-user deals).

 

This was what I used to use and I seem to remember (long time ago though!) that 
once you used the licence key on one computer it would no longer work for 
subsequent installs – however you could find ways to get it installed on 
multiple computers (eg when you migrated to a new computer) and they would all 
work – but only one at a time – eg if it was open on the laptop and you wanted 
to open the desktop installation you would have to quit the laptop version 
first.

 

 

However, all that seems to have changed and, since I was curious, a quick look 
today showed:

 

Most places offered Microsoft Office Home and Business 2019 which was good for 
1 PC/Mac – eg, for $259:

https://www.jw.com.au/microsoft-office-home-and-business-2019

 

But then there also seems to be a Mac only version – eg for $ 150:

https://softwaremart.com.au/collections/office/products/dfddsaw443ds6dsfgdfgdf4332432gfh7gf7h7gfh78gf-gf78hgf65hfg-jdgfjhgfhgf-9gfh8f7ggenuine-microsoft-office-2019-home-and-business-for-apple-ma7dfgdfgdf-dfg9dfg9dfgsadas8sa8-f5435438ds8676ds7f87sd766?variant=17834645323833

 

But there does also seem to be multi-key versions of Office 2019 Professional 
Plus (for Windows 10 only):

https://softwaremart.com.au/collections/office/products/dfddssdf6490dsad44rgfdg666dsfds6ds7-988dsf8-988-4653-899u87daswervbsd5671-78ghbala-fdsdfsfds0824325435-78-ht66646dsa-dshfhsdfh-dsfds-dsf-rt6898whjfwehj72374327?variant=31036472655970

 

Which offers pricing of:
1 key for $75
2 keys for $135
5 keys for $225
10 keys for $375
Which seems (relatively) cheap – but Windows only – I could not see a Mac 
equivalent

 

The actual MS site seems to only offer the Office Home & Business 2019 –$349 
for 1PC/Mac!!
One-time purchase for 1 PC or Mac 
Classic 2019 versions of Word, Excel, PowerPoint, and Outlook
 

If you look REALLY hard you can find this page relating to volume licensing –it 
really want to direct you to Microsoft 365 but says; For customers who are not 
yet ready for the cloud, Office offers three suites that are available through 
volume licensing—Office Professional Plus 2019, Office Standard 2019, and 
Office Standard 2019 for Mac (which seems to include the product offerings I 
showed above from softwaremart): 

https://www.microsoft.com/en-au/microsoft-365/business/microsoft-office-volume-licensing-suites-comparison

but it does not lead to any actual specific package offerings and wants you to 
“Contact a Microsoft Certified Partner to find the best solution for your 
needs”. 

 

 

Good luck making sense of it all!!

 

Forgive the ramble on – hopefully something might have been useful!

 

 

Cheers

 

 

 

Neil

 

 

From:  on behalf of Peter Crisp 

Reply-To: WAMUG 
Date: Saturday, 29 August 2020 at 11:44
To: WAMUG 
Subject: Re: iTunes

 

Hi Stephen, I’ve been a bit busy but this morning I had a

Re: iTunes

[Peter Crisp]

Hi Stephen, I’ve been a bit busy but this morning I had a look at the Software 
Depot site and I saw the Office 2019 Home and Business for Mac was on sale for 
$227. On other site I saw better priced (~$100) so I think that is an option 
but I will pursue further for a multi user licence for others in the house too.

My Dad had used City Software as a provide he used for many years, plus others 
too. Will check around for best option.

Regards


Pete

> On 20 Aug 2020, at 6:01 pm, Stephen Chape  wrote:
> 
> Hello Peter.
> In May I bought from SoftwareDepot.co Office 2019 Home & Business for Mac.
> It was online and cost $124.99
> 
>> On 20 Aug 2020, at 5:24 pm, Peter Crisp  wrote:
>> 
>> Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP 
>> Retina). There is only one reason I am holding off for now and that is 
>> because I have an MS Office licence installation (2011 - I know it’s a bit 
>> ancient) but it is 32 bit and will be defunct when I shift to Catalina. I 
>> prefer the owned software approach to the web licensing with annual renewal 
>> fees for what is a VERY infrequently used software but no driving force to 
>> make a shift to Office 2016 or later.
>> 
>> But, notwithstanding the above, I have my Music library on an external drive 
>> (along with my Photos library) and I wondered if this fact will be handled 
>> seamlessly with upgrade to Catalina and subsequent opening of Apple Music 
>> app and Finder etc?
>> 
>> Regards
>> 
>> Pete.
>> 
>>> On 20 Aug 2020, at 10:51 am, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> As Stephen has mentioned...
>>> With macOS Catalina, your iTunes media library is now available in the 
>>> Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And 
>>> Finder is where you can manage and sync content on your iPhone, iPad, and 
>>> iPod touch.
>>> 
>>> https://support.apple.com/en-us/HT210200
>>> 
>>> Kind Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 20 Aug 2020, at 10:38 am, Stephen Chape  wrote:
 
 Hi Peter.
 
 I am pretty sure iTunes was replaced with Apple Music and Apple TV.
 
> On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
> 
> Hi everyone
> I removed iTunes from my computer some time ago, but find that perhaps I 
> was too hasty. Can I download iTunes from Apple? if so from where?
> Kind regards
> Peter
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
 
 
 Regards,
 Stephen Chape
 
 
 
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
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>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
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>> 
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
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Re: iTunes

[Peter Crisp]

Hi Rosemary, I haven’t dabbled in Audiobooks yet - but may well some time. That 
is odd that the data cannot be stored on an external drive. Thanks for letting 
me know though.

Regards

Pete.

> On 21 Aug 2020, at 4:30 pm, Rosemary Spark  wrote:
> 
> Hi Peter,
> Your audiobooks if you allow the expected behaviour ie to move to Books does 
> not allow external drive connection.
> 
> Rosemary Spark
> PO Box 781
> South Fremantle WA 6162 Australia
> Phone: + 61 ‭8 6397 6822‬
> Mobile: 0414268043
> 
> 
> 
> 
> On Thu, 20 Aug 2020 at 17:25, Peter Crisp  > wrote:
> Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP 
> Retina). There is only one reason I am holding off for now and that is 
> because I have an MS Office licence installation (2011 - I know it’s a bit 
> ancient) but it is 32 bit and will be defunct when I shift to Catalina. I 
> prefer the owned software approach to the web licensing with annual renewal 
> fees for what is a VERY infrequently used software but no driving force to 
> make a shift to Office 2016 or later.
> 
> But, notwithstanding the above, I have my Music library on an external drive 
> (along with my Photos library) and I wondered if this fact will be handled 
> seamlessly with upgrade to Catalina and subsequent opening of Apple Music app 
> and Finder etc?
> 
> Regards
> 
> Pete.
> 
>> On 20 Aug 2020, at 10:51 am, Ronni Brown > > wrote:
>> 
>> Hi Peter,
>> 
>> As Stephen has mentioned...
>> With macOS Catalina, your iTunes media library is now available in the Apple 
>> Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And Finder 
>> is where you can manage and sync content on your iPhone, iPad, and iPod 
>> touch.
>> 
>> https://support.apple.com/en-us/HT210200 
>> 
>> 
>> Kind Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 20 Aug 2020, at 10:38 am, Stephen Chape >> > wrote:
>>> 
>>> Hi Peter.
>>> 
>>> I am pretty sure iTunes was replaced with Apple Music and Apple TV.
>>> 
 On 20 Aug 2020, at 10:27 am, Peter Curtis >>> > wrote:
 
 Hi everyone
 I removed iTunes from my computer some time ago, but find that perhaps I 
 was too hasty. Can I download iTunes from Apple? if so from where?
 Kind regards
 Peter
 
 -- The WA Macintosh User Group Mailing List --
 Archives - >
 Guidelines - >
 Settings & Unsubscribe - 
 >
>>> 
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
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>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
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Re: iTunes

[Rosemary Spark]

Hi Peter,
Your audiobooks if you allow the expected behaviour ie to move to Books
does not allow external drive connection.

Rosemary Spark
PO Box 781
South Fremantle WA 6162 Australia
Phone: + 61 ‭8 6397 6822‬
Mobile: 0414268043




On Thu, 20 Aug 2020 at 17:25, Peter Crisp  wrote:

> Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP
> Retina). There is only one reason I am holding off for now and that is
> because I have an MS Office licence installation (2011 - I know it’s a bit
> ancient) but it is 32 bit and will be defunct when I shift to Catalina. I
> prefer the owned software approach to the web licensing with annual renewal
> fees for what is a VERY infrequently used software but no driving force to
> make a shift to Office 2016 or later.
>
> But, notwithstanding the above, I have my Music library on an external
> drive (along with my Photos library) and I wondered if this fact will be
> handled seamlessly with upgrade to Catalina and subsequent opening of Apple
> Music app and Finder etc?
>
> Regards
>
> Pete.
>
> On 20 Aug 2020, at 10:51 am, Ronni Brown  wrote:
>
> Hi Peter,
>
> As Stephen has mentioned...
> With macOS Catalina, your iTunes media library is now available in the
> Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And
> Finder is where you can manage and sync content on your iPhone, iPad, and
> iPod touch.
>
> https://support.apple.com/en-us/HT210200
>
> Kind Regards,
> Ronni
>
>  Ronni Brown’s iPad Pro 12.9-inch 256GB
>
>
> On 20 Aug 2020, at 10:38 am, Stephen Chape  wrote:
>
> Hi Peter.
>
> I am pretty sure iTunes was replaced with Apple Music and Apple TV.
>
> On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
>
> Hi everyone
> I removed iTunes from my computer some time ago, but find that perhaps I
> was too hasty. Can I download iTunes from Apple? if so from where?
> Kind regards
> Peter
>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
>
>
> Regards,
> Stephen Chape
>
>
>
>
>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
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>
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Re: iTunes

[Peter Crisp]

Thanks Stephen, this might just be the impetus I need to push me over the wall. 
Will check them out and see if they do a multiple licence edition. 

Regards

Pete.

> On 20 Aug 2020, at 6:01 pm, Stephen Chape  wrote:
> 
> Hello Peter.
> In May I bought from SoftwareDepot.co  Office 2019 
> Home & Business for Mac.
> It was online and cost $124.99
> 
>> On 20 Aug 2020, at 5:24 pm, Peter Crisp > > wrote:
>> 
>> Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP 
>> Retina). There is only one reason I am holding off for now and that is 
>> because I have an MS Office licence installation (2011 - I know it’s a bit 
>> ancient) but it is 32 bit and will be defunct when I shift to Catalina. I 
>> prefer the owned software approach to the web licensing with annual renewal 
>> fees for what is a VERY infrequently used software but no driving force to 
>> make a shift to Office 2016 or later.
>> 
>> But, notwithstanding the above, I have my Music library on an external drive 
>> (along with my Photos library) and I wondered if this fact will be handled 
>> seamlessly with upgrade to Catalina and subsequent opening of Apple Music 
>> app and Finder etc?
>> 
>> Regards
>> 
>> Pete.
>> 
>>> On 20 Aug 2020, at 10:51 am, Ronni Brown >> > wrote:
>>> 
>>> Hi Peter,
>>> 
>>> As Stephen has mentioned...
>>> With macOS Catalina, your iTunes media library is now available in the 
>>> Apple Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And 
>>> Finder is where you can manage and sync content on your iPhone, iPad, and 
>>> iPod touch.
>>> 
>>> https://support.apple.com/en-us/HT210200 
>>> 
>>> 
>>> Kind Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 20 Aug 2020, at 10:38 am, Stephen Chape >>> > wrote:
 
 Hi Peter.
 
 I am pretty sure iTunes was replaced with Apple Music and Apple TV.
 
> On 20 Aug 2020, at 10:27 am, Peter Curtis  > wrote:
> 
> Hi everyone
> I removed iTunes from my computer some time ago, but find that perhaps I 
> was too hasty. Can I download iTunes from Apple? if so from where?
> Kind regards
> Peter
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >
 
 
 Regards,
 Stephen Chape
 
 
 
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - >
 Guidelines - >
 Settings & Unsubscribe - 
 >
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Settings & Unsubscribe - 
> 

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Re: iTunes

[Stephen Chape]

Hello Peter.
In May I bought from SoftwareDepot.co Office 2019 Home & Business for Mac.
It was online and cost $124.99

> On 20 Aug 2020, at 5:24 pm, Peter Crisp  wrote:
> 
> Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP 
> Retina). There is only one reason I am holding off for now and that is 
> because I have an MS Office licence installation (2011 - I know it’s a bit 
> ancient) but it is 32 bit and will be defunct when I shift to Catalina. I 
> prefer the owned software approach to the web licensing with annual renewal 
> fees for what is a VERY infrequently used software but no driving force to 
> make a shift to Office 2016 or later.
> 
> But, notwithstanding the above, I have my Music library on an external drive 
> (along with my Photos library) and I wondered if this fact will be handled 
> seamlessly with upgrade to Catalina and subsequent opening of Apple Music app 
> and Finder etc?
> 
> Regards
> 
> Pete.
> 
>> On 20 Aug 2020, at 10:51 am, Ronni Brown > > wrote:
>> 
>> Hi Peter,
>> 
>> As Stephen has mentioned...
>> With macOS Catalina, your iTunes media library is now available in the Apple 
>> Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And Finder 
>> is where you can manage and sync content on your iPhone, iPad, and iPod 
>> touch.
>> 
>> https://support.apple.com/en-us/HT210200 
>> 
>> 
>> Kind Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 20 Aug 2020, at 10:38 am, Stephen Chape >> > wrote:
>>> 
>>> Hi Peter.
>>> 
>>> I am pretty sure iTunes was replaced with Apple Music and Apple TV.
>>> 
 On 20 Aug 2020, at 10:27 am, Peter Curtis >>> > wrote:
 
 Hi everyone
 I removed iTunes from my computer some time ago, but find that perhaps I 
 was too hasty. Can I download iTunes from Apple? if so from where?
 Kind regards
 Peter
 
 -- The WA Macintosh User Group Mailing List --
 Archives - >
 Guidelines - >
 Settings & Unsubscribe - 
 >
>>> 
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines -  >
> Settings & Unsubscribe - 
>  >


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes

[Peter Crisp]

Thanks for this Ronni. I have yet to make the move to Catalina (2013 MBP 
Retina). There is only one reason I am holding off for now and that is because 
I have an MS Office licence installation (2011 - I know it’s a bit ancient) but 
it is 32 bit and will be defunct when I shift to Catalina. I prefer the owned 
software approach to the web licensing with annual renewal fees for what is a 
VERY infrequently used software but no driving force to make a shift to Office 
2016 or later.

But, notwithstanding the above, I have my Music library on an external drive 
(along with my Photos library) and I wondered if this fact will be handled 
seamlessly with upgrade to Catalina and subsequent opening of Apple Music app 
and Finder etc?

Regards

Pete.

> On 20 Aug 2020, at 10:51 am, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> As Stephen has mentioned...
> With macOS Catalina, your iTunes media library is now available in the Apple 
> Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And Finder 
> is where you can manage and sync content on your iPhone, iPad, and iPod touch.
> 
> https://support.apple.com/en-us/HT210200 
> 
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 20 Aug 2020, at 10:38 am, Stephen Chape  wrote:
>> 
>> Hi Peter.
>> 
>> I am pretty sure iTunes was replaced with Apple Music and Apple TV.
>> 
>>> On 20 Aug 2020, at 10:27 am, Peter Curtis >> > wrote:
>>> 
>>> Hi everyone
>>> I removed iTunes from my computer some time ago, but find that perhaps I 
>>> was too hasty. Can I download iTunes from Apple? if so from where?
>>> Kind regards
>>> Peter
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
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Guidelines - 
Settings & Unsubscribe - 

Re: iTunes

[Ronni Brown]

Hi Peter,

As Stephen has mentioned...
With macOS Catalina, your iTunes media library is now available in the Apple 
Music app, Apple TV app, Apple Books app, and Apple Podcasts app. And Finder is 
where you can manage and sync content on your iPhone, iPad, and iPod touch.

https://support.apple.com/en-us/HT210200

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 20 Aug 2020, at 10:38 am, Stephen Chape  wrote:
> 
> Hi Peter.
> 
> I am pretty sure iTunes was replaced with Apple Music and Apple TV.
> 
>> On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
>> 
>> Hi everyone
>> I removed iTunes from my computer some time ago, but find that perhaps I was 
>> too hasty. Can I download iTunes from Apple? if so from where?
>> Kind regards
>> Peter
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
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Re: iTunes

[Rosemary Spark]

I would also say I had to book my audiobooks back into Apple music as they
don't work in Apple books properly.
Cheers
Rosemary Spark
PO Box 781
South Fremantle WA 6162 Australia
Phone: + 61 ‭8 6397 6822‬
Mobile: 0414268043




On Thu, 20 Aug 2020 at 11:40, Julie Bedford  wrote:

> I would mention that since upgrading to Catalina and with itunes being
> removed, it is extremely difficult to use this with the ipod Classic.  I
> have worked out a way to do it,
> but it is rather fiddly.  I did manage to install itunes on Catalina, but
> unfortunately still have not worked out a way to make it work successfully
> with ipod Classic.
>
> Jewels
>
>
> > On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
> >
> > Hi everyone
> > I removed iTunes from my computer some time ago, but find that perhaps I
> was too hasty. Can I download iTunes from Apple? if so from where?
> > Kind regards
> > Peter
> >
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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Re: iTunes

[Julie Bedford]

I would mention that since upgrading to Catalina and with itunes being removed, 
it is extremely difficult to use this with the ipod Classic.  I have worked out 
a way to do it,
but it is rather fiddly.  I did manage to install itunes on Catalina, but 
unfortunately still have not worked out a way to make it work successfully with 
ipod Classic.

Jewels


> On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
> 
> Hi everyone
> I removed iTunes from my computer some time ago, but find that perhaps I was 
> too hasty. Can I download iTunes from Apple? if so from where?
> Kind regards
> Peter
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
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Re: iTunes

[Stephen Chape]

Hi Peter.

I am pretty sure iTunes was replaced with Apple Music and Apple TV.

> On 20 Aug 2020, at 10:27 am, Peter Curtis  wrote:
> 
> Hi everyone
> I removed iTunes from my computer some time ago, but find that perhaps I was 
> too hasty. Can I download iTunes from Apple? if so from where?
> Kind regards
> Peter
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






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Re: ITUNES CRASHING

[Julie Bedford]

Hi Ronni

Thanks for your suggestion.  I did do this last night and the only plug-in was 
one  belonging to the software upgrade I had downloaded earlier, so I trashed 
it plus the software I downloaded - trying
to think of all the possible offenders.  I re-started the Mac and iTunes still 
crashed.  My last resort was to download the latest version of iTunes (I was 
only was off the latest) - and it worked !  The
only thing I can think of is some file of iTunes somehow was deleted.  I am 
sure I would not have done that though.

I was beginning to think that iTunes will stop working unless one upgrades to 
the latest version.  However, that would be a first.

I would be interested if you have any ideas, when you have the time as it is 
not urgent.

Many thanks

Jewels

> On 23 Nov 2017, at 9:29 PM, Ronda Brown  wrote:
> 
> Hi Jewels,
> 
> To rule out if a third party plug-in or script is the cause. 
> Start iTunes in Safe Mode on your Mac, here is how.
> Hold down the Option and Command keys on your keyboard while you launch 
> iTunes. iTunes will start in Safe Mode. 
> You will be see a pop up message saying “iTunes is running in safe mode. 
> Visual plug-ins you have installed have been temporarily disabled.” Click 
> “Continue”. 
> If iTunes is working properly without any issue in safe mode, a third party 
> iTunes add-on is causing this problem. iTunes add-ons can be found in this 
> folder: ~/Library/iTunes/iTunes Plug-ins/. 
> To find out the problematic add-on, close iTunes, and move the add-ons to 
> your desktop one at a time temporarily. 
> Cheers,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 22 Nov 2017, at 4:11 pm, Julie Bedford  > wrote:
> 
>> 
>> Hi All,
>> 
>> Wonder if anyone can assist.
>> 
>> I have a Mac Pro (mid 2012) running El Capitan - itunes was working fine 
>> until a few days ago.
>> Now unable to open.  I recall the same day this happened I downloaded a few 
>> upgrades from
>> Ondesoft, being Itunes Converter and Audio Book Converter.
>> 
>> Have tried all the suggestions on the web, without success.
>> 
>> Any suggestions ?
>> 
>> Thanks
>> Jewels
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: ITUNES CRASHING

[Ronda Brown]

Hi Jewels,

To rule out if a third party plug-in or script is the cause. 
Start iTunes in Safe Mode on your Mac, here is how.
Hold down the Option and Command keys on your keyboard while you launch iTunes. 
iTunes will start in Safe Mode. 
You will be see a pop up message saying “iTunes is running in safe mode. Visual 
plug-ins you have installed have been temporarily disabled.” Click “Continue”. 
If iTunes is working properly without any issue in safe mode, a third party 
iTunes add-on is causing this problem. iTunes add-ons can be found in this 
folder: ~/Library/iTunes/iTunes Plug-ins/. 
To find out the problematic add-on, close iTunes, and move the add-ons to your 
desktop one at a time temporarily. 
Cheers,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 22 Nov 2017, at 4:11 pm, Julie Bedford  wrote:
> 
> 
> Hi All,
> 
> Wonder if anyone can assist.
> 
> I have a Mac Pro (mid 2012) running El Capitan - itunes was working fine 
> until a few days ago.
> Now unable to open.  I recall the same day this happened I downloaded a few 
> upgrades from
> Ondesoft, being Itunes Converter and Audio Book Converter.
> 
> Have tried all the suggestions on the web, without success.
> 
> Any suggestions ?
> 
> Thanks
> Jewels
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: ITUNES PROBLEM

[Ronda Brown]

Hi Jewels,

I understand very well being caught up in urgent work, it's an occupational 
hazard for many of us ;-)

Good to hear you were able to delete all the temp files, I was certain they 
would be causing problems in iTunes.

If you have anymore issues with files not being able to be written to the 
iTunes library files we would need to look at why, or what third party 
add-on/plug-in or program is preventing this to happen.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 29 Aug 2017, at 9:33 pm, Julie Bedford  wrote:
> 
> Hi Ronnie
> 
> So sorry for my rudeness on not replying until now - have been caught up with 
> urgent work.
> 
> I did delete the temp files and since I have perhaps added 5 files into 
> iTunes - so far so good !!  I had almost a gb of temp files.
> Hopefully my iTunes will run okay again.
> 
> Once again, thank you for your invaluable assistance !
> 
> Cheers
> Jewels
> 
>> On 28 Aug 2017, at 8:04 AM, Ronni Brown  wrote:
>> 
>> Hi Jewels,
>> 
>> Is iTunes working any better after you deleted all the Temp files as per my 
>> previous reply?
>> 
>> Some temp files are caches for interrupted downloads for things you had 
>> purchased that developed an error during media purchase downloads. That 
>> didn't completely download properly. 
>> 
>> Other temp files are error dump files that can cause iTunes to not run 
>> properly.
>> 
>> Cheers,
>> Ronni
>> 
>>> On 27 Aug 2017, at 11:12 am, Julie Bedford  wrote:
>>> 
>>> Thanks Ronni, 
>>> 
>>> No rush, I’m just grateful you are there to assist us all.
>>> 
>>> Have a great day
>>> 
>>> Cheers
>>> Jewels
>>> 
 On 27 Aug 2017, at 8:47 AM, Ronda Brown  wrote:
 
 Hi Jewels,
 
 I'm rushing out for the day so won't be able to help until later today.
 But it sounds like you might have some old Library folders still in your 
 Home/Music/iTunes folder.
 
 Temp Files from iTunes are created when the software cannot write to one 
 or more of the Library Files.
 You may have some permissions issues, or another program is locking up the 
 ability to write to the .itl file
 iTunes writes them to update the iTunes library file.
 They should NOT stay after the file is updated.
 
 You should be able to delete all of the .tmp files after you QUIT iTunes.
 
 Gotta rush, if you need help earlier someone else might be able to help.
 Otherwise I'll get back later today/tonight.
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 
> On 26 Aug 2017, at 10:41 pm, Julie Bedford  wrote:
> 
> Thanks Ronnie,
> I guess I’ll give it a go when next adding files - I did this earlier 
> today unfortunately.  I will let you know how I get on.
> 
> iTunes is still stopping and starting when playing something on the Mac - 
> any remedy you can think of ?
> 
> In the iTunes Library I see a vast number of temp files - I am unable to 
> open them - would it be safe to delete do you think ?
> 
> Thanks for both of your suggestions and help
> 
> Jewels
>> On 26 Aug 2017, at 8:50 PM, Ronda Brown  wrote:
>> 
>> Hi Jewels, 
>> I think what Peter was saying is try my 2nd suggestion of the 3 ways to 
>> get Files into iTunes I gave previously.
>> In iTunes 
>> * Choose File > Add to Library (Command-O) and select files or folders.
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 26 Aug 2017, at 8:30 pm, Julie Bedford  wrote:
>>> 
>>> Thanks for the suggestion Pete.  
>>> I think what Ronni suggested was that I go to the iTunes folder / 
>>> library, locate the relevant folder and drop in directly ?  I have 
>>> numerous folders in iTunes, each for the relevant subject or website 
>>> podcast.  It would take me ages to do it that way I feel and is easier 
>>> just to reformat them in my iskysoft software.  
>>> 
>>> I have just played around with an offending file, being careful  not to 
>>> touch any other folder on the way to iTunes, but still the same 
>>> problem.  I have been loading up my iTunes since the early 2000’s and 
>>> never had such a problem.  When iTunes will not quit, I have to do a 
>>> restart, which interrupts the other jobs I am doing at the time and 
>>> have to restart them again once the Mac has restarted.  
>>> 
>>> On what I have gathered from the web, many people are experiencing 
>>> problems now with iTunes, I think I must be just one of them.  I would 
>>> really like to go back to the older version of iTunes, when it was 
>>> operating perfectly, but not sure if that is really viable.  
>>> 
>>> Thanks 
>>> 
>>> Jewels
>>> 
 On 26 Aug 2017, at 5:19 PM, Peter Crisp  
 wrote:
 
 Jewels, this is a long shot. During the drag/drop process into iTunes, 
 is it possible your mouse is passing over a potential drop point (some 

Re: ITUNES PROBLEM

[Julie Bedford]

Hi Ronnie

So sorry for my rudeness on not replying until now - have been caught up with 
urgent work.

I did delete the temp files and since I have perhaps added 5 files into iTunes 
- so far so good !!  I had almost a gb of temp files.
Hopefully my iTunes will run okay again.

Once again, thank you for your invaluable assistance !

Cheers
Jewels

> On 28 Aug 2017, at 8:04 AM, Ronni Brown  wrote:
> 
> Hi Jewels,
> 
> Is iTunes working any better after you deleted all the Temp files as per my 
> previous reply?
> 
> Some temp files are caches for interrupted downloads for things you had 
> purchased that developed an error during media purchase downloads. That 
> didn't completely download properly. 
> 
> Other temp files are error dump files that can cause iTunes to not run 
> properly.
> 
> Cheers,
> Ronni
> 
>> On 27 Aug 2017, at 11:12 am, Julie Bedford > > wrote:
>> 
>> Thanks Ronni, 
>> 
>> No rush, I’m just grateful you are there to assist us all.
>> 
>> Have a great day
>> 
>> Cheers
>> Jewels
>> 
>>> On 27 Aug 2017, at 8:47 AM, Ronda Brown >> > wrote:
>>> 
>>> Hi Jewels,
>>> 
>>> I'm rushing out for the day so won't be able to help until later today.
>>> But it sounds like you might have some old Library folders still in your 
>>> Home/Music/iTunes folder.
>>> 
>>> Temp Files from iTunes are created when the software cannot write to one or 
>>> more of the Library Files.
>>> You may have some permissions issues, or another program is locking up the 
>>> ability to write to the .itl file
>>> iTunes writes them to update the iTunes library file.
>>> They should NOT stay after the file is updated.
>>> 
>>> You should be able to delete all of the .tmp files after you QUIT iTunes.
>>> 
>>> Gotta rush, if you need help earlier someone else might be able to help.
>>> Otherwise I'll get back later today/tonight.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 26 Aug 2017, at 10:41 pm, Julie Bedford >> > wrote:
>>> 
 Thanks Ronnie,
 I guess I’ll give it a go when next adding files - I did this earlier 
 today unfortunately.  I will let you know how I get on.
 
 iTunes is still stopping and starting when playing something on the Mac - 
 any remedy you can think of ?
 
 In the iTunes Library I see a vast number of temp files - I am unable to 
 open them - would it be safe to delete do you think ?
 
 Thanks for both of your suggestions and help
 
 Jewels
> On 26 Aug 2017, at 8:50 PM, Ronda Brown  > wrote:
> 
> Hi Jewels, 
> I think what Peter was saying is try my 2nd suggestion of the 3 ways to 
> get Files into iTunes I gave previously.
> In iTunes 
> * Choose File > Add to Library (Command-O) and select files or folders.
> 
> Sent from Ronni's iPad4
> 
> 
> On 26 Aug 2017, at 8:30 pm, Julie Bedford  > wrote:
> 
>> Thanks for the suggestion Pete.  
>> I think what Ronni suggested was that I go to the iTunes folder / 
>> library, locate the relevant folder and drop in directly ?  I have 
>> numerous folders in iTunes, each for the relevant subject or website 
>> podcast.  It would take me ages to do it that way I feel and is easier 
>> just to reformat them in my iskysoft software.  
>> 
>> I have just played around with an offending file, being careful  not to 
>> touch any other folder on the way to iTunes, but still the same problem. 
>>  I have been loading up my iTunes since the early 2000’s and never had 
>> such a problem.  When iTunes will not quit, I have to do a restart, 
>> which interrupts the other jobs I am doing at the time and have to 
>> restart them again once the Mac has restarted.  
>> 
>> On what I have gathered from the web, many people are experiencing 
>> problems now with iTunes, I think I must be just one of them.  I would 
>> really like to go back to the older version of iTunes, when it was 
>> operating perfectly, but not sure if that is really viable.  
>> 
>> Thanks 
>> 
>> Jewels
>> 
>>> On 26 Aug 2017, at 5:19 PM, Peter Crisp >> > wrote:
>>> 
>>> Jewels, this is a long shot. During the drag/drop process into iTunes, 
>>> is it possible your mouse is passing over a potential drop point (some 
>>> other folder on the way to the intended folder) that is making OSX jam 
>>> up. If you do the menu driven import method (Ronni suggested this 
>>> below) that would at least eliminate that as a possible reason for the 
>>> hang ups. I have this problem with Windows Explorer at my work and use 
>>> other methods as a result (Import process or Copy/Paste).
>>> 
>>> Regards
>>> 
>>> Pete.
 On 26 Aug 2017, at 4:07 pm, Julie Bedford >>> 

Re: ITUNES PROBLEM

[Ronni Brown]

Hi Jewels,

Is iTunes working any better after you deleted all the Temp files as per my 
previous reply?

Some temp files are caches for interrupted downloads for things you had 
purchased that developed an error during media purchase downloads. That didn't 
completely download properly. 

Other temp files are error dump files that can cause iTunes to not run properly.

Cheers,
Ronni

> On 27 Aug 2017, at 11:12 am, Julie Bedford  wrote:
> 
> Thanks Ronni, 
> 
> No rush, I’m just grateful you are there to assist us all.
> 
> Have a great day
> 
> Cheers
> Jewels
> 
>> On 27 Aug 2017, at 8:47 AM, Ronda Brown > > wrote:
>> 
>> Hi Jewels,
>> 
>> I'm rushing out for the day so won't be able to help until later today.
>> But it sounds like you might have some old Library folders still in your 
>> Home/Music/iTunes folder.
>> 
>> Temp Files from iTunes are created when the software cannot write to one or 
>> more of the Library Files.
>> You may have some permissions issues, or another program is locking up the 
>> ability to write to the .itl file
>> iTunes writes them to update the iTunes library file.
>> They should NOT stay after the file is updated.
>> 
>> You should be able to delete all of the .tmp files after you QUIT iTunes.
>> 
>> Gotta rush, if you need help earlier someone else might be able to help.
>> Otherwise I'll get back later today/tonight.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 26 Aug 2017, at 10:41 pm, Julie Bedford > > wrote:
>> 
>>> Thanks Ronnie,
>>> I guess I’ll give it a go when next adding files - I did this earlier today 
>>> unfortunately.  I will let you know how I get on.
>>> 
>>> iTunes is still stopping and starting when playing something on the Mac - 
>>> any remedy you can think of ?
>>> 
>>> In the iTunes Library I see a vast number of temp files - I am unable to 
>>> open them - would it be safe to delete do you think ?
>>> 
>>> Thanks for both of your suggestions and help
>>> 
>>> Jewels
 On 26 Aug 2017, at 8:50 PM, Ronda Brown >>> > wrote:
 
 Hi Jewels, 
 I think what Peter was saying is try my 2nd suggestion of the 3 ways to 
 get Files into iTunes I gave previously.
 In iTunes 
 * Choose File > Add to Library (Command-O) and select files or folders.
 
 Sent from Ronni's iPad4
 
 
 On 26 Aug 2017, at 8:30 pm, Julie Bedford >>> > wrote:
 
> Thanks for the suggestion Pete.  
> I think what Ronni suggested was that I go to the iTunes folder / 
> library, locate the relevant folder and drop in directly ?  I have 
> numerous folders in iTunes, each for the relevant subject or website 
> podcast.  It would take me ages to do it that way I feel and is easier 
> just to reformat them in my iskysoft software.  
> 
> I have just played around with an offending file, being careful  not to 
> touch any other folder on the way to iTunes, but still the same problem.  
> I have been loading up my iTunes since the early 2000’s and never had 
> such a problem.  When iTunes will not quit, I have to do a restart, which 
> interrupts the other jobs I am doing at the time and have to restart them 
> again once the Mac has restarted.  
> 
> On what I have gathered from the web, many people are experiencing 
> problems now with iTunes, I think I must be just one of them.  I would 
> really like to go back to the older version of iTunes, when it was 
> operating perfectly, but not sure if that is really viable.  
> 
> Thanks 
> 
> Jewels
> 
>> On 26 Aug 2017, at 5:19 PM, Peter Crisp > > wrote:
>> 
>> Jewels, this is a long shot. During the drag/drop process into iTunes, 
>> is it possible your mouse is passing over a potential drop point (some 
>> other folder on the way to the intended folder) that is making OSX jam 
>> up. If you do the menu driven import method (Ronni suggested this below) 
>> that would at least eliminate that as a possible reason for the hang 
>> ups. I have this problem with Windows Explorer at my work and use other 
>> methods as a result (Import process or Copy/Paste).
>> 
>> Regards
>> 
>> Pete.
>>> On 26 Aug 2017, at 4:07 pm, Julie Bedford >> > wrote:
>>> 
>>> Many thanks for your email Ronni.
>>> 
>>> I have iTunes 12.6.2 installed - but would mention it was the update 
>>> before this one when I started experiencing the problems.  Never a 
>>> problem previously.
>>> 
>>> I log on to a website and download their latest interviews (of which I 
>>> am a subscriber) - no problem there.  I have always just dragged the 
>>> mp3 file from the Downloads folder and placed in the relevant folder on 
>>> my iTunes.  I then later usually transf

Re: ITUNES PROBLEM

[Julie Bedford]

Thanks Ronni, 

No rush, I’m just grateful you are there to assist us all.

Have a great day

Cheers
Jewels

> On 27 Aug 2017, at 8:47 AM, Ronda Brown  wrote:
> 
> Hi Jewels,
> 
> I'm rushing out for the day so won't be able to help until later today.
> But it sounds like you might have some old Library folders still in your 
> Home/Music/iTunes folder.
> 
> Temp Files from iTunes are created when the software cannot write to one or 
> more of the Library Files.
> You may have some permissions issues, or another program is locking up the 
> ability to write to the .itl file
> iTunes writes them to update the iTunes library file.
> They should NOT stay after the file is updated.
> 
> You should be able to delete all of the .tmp files after you QUIT iTunes.
> 
> Gotta rush, if you need help earlier someone else might be able to help.
> Otherwise I'll get back later today/tonight.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 26 Aug 2017, at 10:41 pm, Julie Bedford  > wrote:
> 
>> Thanks Ronnie,
>> I guess I’ll give it a go when next adding files - I did this earlier today 
>> unfortunately.  I will let you know how I get on.
>> 
>> iTunes is still stopping and starting when playing something on the Mac - 
>> any remedy you can think of ?
>> 
>> In the iTunes Library I see a vast number of temp files - I am unable to 
>> open them - would it be safe to delete do you think ?
>> 
>> Thanks for both of your suggestions and help
>> 
>> Jewels
>>> On 26 Aug 2017, at 8:50 PM, Ronda Brown >> > wrote:
>>> 
>>> Hi Jewels, 
>>> I think what Peter was saying is try my 2nd suggestion of the 3 ways to get 
>>> Files into iTunes I gave previously.
>>> In iTunes 
>>> * Choose File > Add to Library (Command-O) and select files or folders.
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 26 Aug 2017, at 8:30 pm, Julie Bedford >> > wrote:
>>> 
 Thanks for the suggestion Pete.  
 I think what Ronni suggested was that I go to the iTunes folder / library, 
 locate the relevant folder and drop in directly ?  I have numerous folders 
 in iTunes, each for the relevant subject or website podcast.  It would 
 take me ages to do it that way I feel and is easier just to reformat them 
 in my iskysoft software.  
 
 I have just played around with an offending file, being careful  not to 
 touch any other folder on the way to iTunes, but still the same problem.  
 I have been loading up my iTunes since the early 2000’s and never had such 
 a problem.  When iTunes will not quit, I have to do a restart, which 
 interrupts the other jobs I am doing at the time and have to restart them 
 again once the Mac has restarted.  
 
 On what I have gathered from the web, many people are experiencing 
 problems now with iTunes, I think I must be just one of them.  I would 
 really like to go back to the older version of iTunes, when it was 
 operating perfectly, but not sure if that is really viable.  
 
 Thanks 
 
 Jewels
 
> On 26 Aug 2017, at 5:19 PM, Peter Crisp  > wrote:
> 
> Jewels, this is a long shot. During the drag/drop process into iTunes, is 
> it possible your mouse is passing over a potential drop point (some other 
> folder on the way to the intended folder) that is making OSX jam up. If 
> you do the menu driven import method (Ronni suggested this below) that 
> would at least eliminate that as a possible reason for the hang ups. I 
> have this problem with Windows Explorer at my work and use other methods 
> as a result (Import process or Copy/Paste).
> 
> Regards
> 
> Pete.
>> On 26 Aug 2017, at 4:07 pm, Julie Bedford > > wrote:
>> 
>> Many thanks for your email Ronni.
>> 
>> I have iTunes 12.6.2 installed - but would mention it was the update 
>> before this one when I started experiencing the problems.  Never a 
>> problem previously.
>> 
>> I log on to a website and download their latest interviews (of which I 
>> am a subscriber) - no problem there.  I have always just dragged the mp3 
>> file from the Downloads folder and placed in the relevant folder on my 
>> iTunes.  I then later usually transfer these onto my classic ipod - no 
>> problems with the ipod.  Sometimes the mp3 I have dragged onto iTune 
>> freezes iTunes and am unable often to do a Force Quit, so have to 
>> shutdown and restart the Mac.  I have recently noticed also that when 
>> playing from iTunes on the Mac, it now stops and starts - perhaps a 10 
>> second time of silence and then it returns playing.
>> 
>> I have my iTunes library etc on a dedicated 2GB hard drive, which I 
>> installed into my Mac Pro - it is not an external hanging from a USB 
>> cord.
>> 
>> I 

Re: ITUNES PROBLEM

[Ronda Brown]

Hi Jewels,

I'm rushing out for the day so won't be able to help until later today.
But it sounds like you might have some old Library folders still in your 
Home/Music/iTunes folder.

Temp Files from iTunes are created when the software cannot write to one or 
more of the Library Files.
You may have some permissions issues, or another program is locking up the 
ability to write to the .itl file
iTunes writes them to update the iTunes library file.
They should NOT stay after the file is updated.

You should be able to delete all of the .tmp files after you QUIT iTunes.

Gotta rush, if you need help earlier someone else might be able to help.
Otherwise I'll get back later today/tonight.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 26 Aug 2017, at 10:41 pm, Julie Bedford  wrote:
> 
> Thanks Ronnie,
> I guess I’ll give it a go when next adding files - I did this earlier today 
> unfortunately.  I will let you know how I get on.
> 
> iTunes is still stopping and starting when playing something on the Mac - any 
> remedy you can think of ?
> 
> In the iTunes Library I see a vast number of temp files - I am unable to open 
> them - would it be safe to delete do you think ?
> 
> Thanks for both of your suggestions and help
> 
> Jewels
>> On 26 Aug 2017, at 8:50 PM, Ronda Brown  wrote:
>> 
>> Hi Jewels, 
>> I think what Peter was saying is try my 2nd suggestion of the 3 ways to get 
>> Files into iTunes I gave previously.
>> In iTunes 
>> * Choose File > Add to Library (Command-O) and select files or folders.
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 26 Aug 2017, at 8:30 pm, Julie Bedford  wrote:
>>> 
>>> Thanks for the suggestion Pete.  
>>> I think what Ronni suggested was that I go to the iTunes folder / library, 
>>> locate the relevant folder and drop in directly ?  I have numerous folders 
>>> in iTunes, each for the relevant subject or website podcast.  It would take 
>>> me ages to do it that way I feel and is easier just to reformat them in my 
>>> iskysoft software.  
>>> 
>>> I have just played around with an offending file, being careful  not to 
>>> touch any other folder on the way to iTunes, but still the same problem.  I 
>>> have been loading up my iTunes since the early 2000’s and never had such a 
>>> problem.  When iTunes will not quit, I have to do a restart, which 
>>> interrupts the other jobs I am doing at the time and have to restart them 
>>> again once the Mac has restarted.  
>>> 
>>> On what I have gathered from the web, many people are experiencing problems 
>>> now with iTunes, I think I must be just one of them.  I would really like 
>>> to go back to the older version of iTunes, when it was operating perfectly, 
>>> but not sure if that is really viable.  
>>> 
>>> Thanks 
>>> 
>>> Jewels
>>> 
 On 26 Aug 2017, at 5:19 PM, Peter Crisp  wrote:
 
 Jewels, this is a long shot. During the drag/drop process into iTunes, is 
 it possible your mouse is passing over a potential drop point (some other 
 folder on the way to the intended folder) that is making OSX jam up. If 
 you do the menu driven import method (Ronni suggested this below) that 
 would at least eliminate that as a possible reason for the hang ups. I 
 have this problem with Windows Explorer at my work and use other methods 
 as a result (Import process or Copy/Paste).
 
 Regards
 
 Pete.
> On 26 Aug 2017, at 4:07 pm, Julie Bedford  wrote:
> 
> Many thanks for your email Ronni.
> 
> I have iTunes 12.6.2 installed - but would mention it was the update 
> before this one when I started experiencing the problems.  Never a 
> problem previously.
> 
> I log on to a website and download their latest interviews (of which I am 
> a subscriber) - no problem there.  I have always just dragged the mp3 
> file from the Downloads folder and placed in the relevant folder on my 
> iTunes.  I then later usually transfer these onto my classic ipod - no 
> problems with the ipod.  Sometimes the mp3 I have dragged onto iTune 
> freezes iTunes and am unable often to do a Force Quit, so have to 
> shutdown and restart the Mac.  I have recently noticed also that when 
> playing from iTunes on the Mac, it now stops and starts - perhaps a 10 
> second time of silence and then it returns playing.
> 
> I have my iTunes library etc on a dedicated 2GB hard drive, which I 
> installed into my Mac Pro - it is not an external hanging from a USB cord.
> 
> I tend to keep most of the mp3s in the iTunes library for future 
> reference.  Of course, when the disc gets full, I will have to think 
> about backing some files up on another hard drive for safe keeping.
> 
> I have been having better luck when transferring the mp3 files onto 
> iSkysoft iMedia Converter Deluxe - for reformatting.  Basically I’m just 
> reformatting an mp3 into an  mp3, as I suspect maybe the original file 
> has

Re: ITUNES PROBLEM

[Julie Bedford]

Thanks Ronnie,
I guess I’ll give it a go when next adding files - I did this earlier today 
unfortunately.  I will let you know how I get on.

iTunes is still stopping and starting when playing something on the Mac - any 
remedy you can think of ?

In the iTunes Library I see a vast number of temp files - I am unable to open 
them - would it be safe to delete do you think ?

Thanks for both of your suggestions and help

Jewels
> On 26 Aug 2017, at 8:50 PM, Ronda Brown  wrote:
> 
> Hi Jewels, 
> I think what Peter was saying is try my 2nd suggestion of the 3 ways to get 
> Files into iTunes I gave previously.
> In iTunes 
> * Choose File > Add to Library (Command-O) and select files or folders.
> 
> Sent from Ronni's iPad4
> 
> 
> On 26 Aug 2017, at 8:30 pm, Julie Bedford  > wrote:
> 
>> Thanks for the suggestion Pete.  
>> I think what Ronni suggested was that I go to the iTunes folder / library, 
>> locate the relevant folder and drop in directly ?  I have numerous folders 
>> in iTunes, each for the relevant subject or website podcast.  It would take 
>> me ages to do it that way I feel and is easier just to reformat them in my 
>> iskysoft software.  
>> 
>> I have just played around with an offending file, being careful  not to 
>> touch any other folder on the way to iTunes, but still the same problem.  I 
>> have been loading up my iTunes since the early 2000’s and never had such a 
>> problem.  When iTunes will not quit, I have to do a restart, which 
>> interrupts the other jobs I am doing at the time and have to restart them 
>> again once the Mac has restarted.  
>> 
>> On what I have gathered from the web, many people are experiencing problems 
>> now with iTunes, I think I must be just one of them.  I would really like to 
>> go back to the older version of iTunes, when it was operating perfectly, but 
>> not sure if that is really viable.  
>> 
>> Thanks 
>> 
>> Jewels
>> 
>>> On 26 Aug 2017, at 5:19 PM, Peter Crisp >> > wrote:
>>> 
>>> Jewels, this is a long shot. During the drag/drop process into iTunes, is 
>>> it possible your mouse is passing over a potential drop point (some other 
>>> folder on the way to the intended folder) that is making OSX jam up. If you 
>>> do the menu driven import method (Ronni suggested this below) that would at 
>>> least eliminate that as a possible reason for the hang ups. I have this 
>>> problem with Windows Explorer at my work and use other methods as a result 
>>> (Import process or Copy/Paste).
>>> 
>>> Regards
>>> 
>>> Pete.
 On 26 Aug 2017, at 4:07 pm, Julie Bedford >>> > wrote:
 
 Many thanks for your email Ronni.
 
 I have iTunes 12.6.2 installed - but would mention it was the update 
 before this one when I started experiencing the problems.  Never a problem 
 previously.
 
 I log on to a website and download their latest interviews (of which I am 
 a subscriber) - no problem there.  I have always just dragged the mp3 file 
 from the Downloads folder and placed in the relevant folder on my iTunes.  
 I then later usually transfer these onto my classic ipod - no problems 
 with the ipod.  Sometimes the mp3 I have dragged onto iTune freezes iTunes 
 and am unable often to do a Force Quit, so have to shutdown and restart 
 the Mac.  I have recently noticed also that when playing from iTunes on 
 the Mac, it now stops and starts - perhaps a 10 second time of silence and 
 then it returns playing.
 
 I have my iTunes library etc on a dedicated 2GB hard drive, which I 
 installed into my Mac Pro - it is not an external hanging from a USB cord.
 
 I tend to keep most of the mp3s in the iTunes library for future 
 reference.  Of course, when the disc gets full, I will have to think about 
 backing some files up on another hard drive for safe keeping.
 
 I have been having better luck when transferring the mp3 files onto 
 iSkysoft iMedia Converter Deluxe - for reformatting.  Basically I’m just 
 reformatting an mp3 into an  mp3, as I suspect maybe the original file has 
 something which iTunes does not like and the re-format eliminates it.  
 This process 98% of the time works.
 
 I have searched the web for a solution without success, but have come 
 across numerous people who are having the same or similar problems.  
 
 Cheers
 Jewels
 
> On 26 Aug 2017, at 3:34 PM, Ronni Brown  > wrote:
> 
> Hi Jewels,
> 
> A) How are you trying to Add these MP3 files into iTunes?
> 
> You can add them to iTunes in many ways:
> 
> * Drop them—either grouped or in a folder—on the iTunes icon.
> 
> * Choose File > Add to Library (Command-O) and select files or folders.
> 
> *Drop them in the Automatically Add to iTunes folder. This is located in 
> the iTu

Re: ITUNES PROBLEM

[Ronda Brown]

Hi Jewels, 
I think what Peter was saying is try my 2nd suggestion of the 3 ways to get 
Files into iTunes I gave previously.
In iTunes 
* Choose File > Add to Library (Command-O) and select files or folders.

Sent from Ronni's iPad4


> On 26 Aug 2017, at 8:30 pm, Julie Bedford  wrote:
> 
> Thanks for the suggestion Pete.  
> I think what Ronni suggested was that I go to the iTunes folder / library, 
> locate the relevant folder and drop in directly ?  I have numerous folders in 
> iTunes, each for the relevant subject or website podcast.  It would take me 
> ages to do it that way I feel and is easier just to reformat them in my 
> iskysoft software.  
> 
> I have just played around with an offending file, being careful  not to touch 
> any other folder on the way to iTunes, but still the same problem.  I have 
> been loading up my iTunes since the early 2000’s and never had such a 
> problem.  When iTunes will not quit, I have to do a restart, which interrupts 
> the other jobs I am doing at the time and have to restart them again once the 
> Mac has restarted.  
> 
> On what I have gathered from the web, many people are experiencing problems 
> now with iTunes, I think I must be just one of them.  I would really like to 
> go back to the older version of iTunes, when it was operating perfectly, but 
> not sure if that is really viable.  
> 
> Thanks 
> 
> Jewels
> 
>> On 26 Aug 2017, at 5:19 PM, Peter Crisp  wrote:
>> 
>> Jewels, this is a long shot. During the drag/drop process into iTunes, is it 
>> possible your mouse is passing over a potential drop point (some other 
>> folder on the way to the intended folder) that is making OSX jam up. If you 
>> do the menu driven import method (Ronni suggested this below) that would at 
>> least eliminate that as a possible reason for the hang ups. I have this 
>> problem with Windows Explorer at my work and use other methods as a result 
>> (Import process or Copy/Paste).
>> 
>> Regards
>> 
>> Pete.
>>> On 26 Aug 2017, at 4:07 pm, Julie Bedford  wrote:
>>> 
>>> Many thanks for your email Ronni.
>>> 
>>> I have iTunes 12.6.2 installed - but would mention it was the update before 
>>> this one when I started experiencing the problems.  Never a problem 
>>> previously.
>>> 
>>> I log on to a website and download their latest interviews (of which I am a 
>>> subscriber) - no problem there.  I have always just dragged the mp3 file 
>>> from the Downloads folder and placed in the relevant folder on my iTunes.  
>>> I then later usually transfer these onto my classic ipod - no problems with 
>>> the ipod.  Sometimes the mp3 I have dragged onto iTune freezes iTunes and 
>>> am unable often to do a Force Quit, so have to shutdown and restart the 
>>> Mac.  I have recently noticed also that when playing from iTunes on the 
>>> Mac, it now stops and starts - perhaps a 10 second time of silence and then 
>>> it returns playing.
>>> 
>>> I have my iTunes library etc on a dedicated 2GB hard drive, which I 
>>> installed into my Mac Pro - it is not an external hanging from a USB cord.
>>> 
>>> I tend to keep most of the mp3s in the iTunes library for future reference. 
>>>  Of course, when the disc gets full, I will have to think about backing 
>>> some files up on another hard drive for safe keeping.
>>> 
>>> I have been having better luck when transferring the mp3 files onto 
>>> iSkysoft iMedia Converter Deluxe - for reformatting.  Basically I’m just 
>>> reformatting an mp3 into an  mp3, as I suspect maybe the original file has 
>>> something which iTunes does not like and the re-format eliminates it.  This 
>>> process 98% of the time works.
>>> 
>>> I have searched the web for a solution without success, but have come 
>>> across numerous people who are having the same or similar problems.  
>>> 
>>> Cheers
>>> Jewels
>>> 
 On 26 Aug 2017, at 3:34 PM, Ronni Brown  wrote:
 
 Hi Jewels,
 
 A) How are you trying to Add these MP3 files into iTunes?
 
 You can add them to iTunes in many ways:
 
 * Drop them—either grouped or in a folder—on the iTunes icon.
 
 * Choose File > Add to Library (Command-O) and select files or folders.
 
 *Drop them in the Automatically Add to iTunes folder. This is located in 
 the iTunes Media folder, which by default is in your Music folder. iTunes 
 adds any new content in this “watched” folder to your iTunes library and 
 then deletes it from the folder.
 
 B) What format were the original downloaded files, and what ‘program’ have 
 you used to convert the files to MP3?
 You can convert audio files in iTunes to other formats.
 "I have run the problematic mp3s
 through a program which reformats to an mp3, which usually works, but not 
 always.” 
 
 C) Are you using iTunes 12.6.2?
 
 Cheers,
 Ronni
 
> On 25 Aug 2017, at 11:00 pm, Julie Bedford  wrote:
> 
> 
> Hi
> I have been having the following problem sin

Re: ITUNES PROBLEM

[Julie Bedford]

Thanks for the suggestion Pete.  
I think what Ronni suggested was that I go to the iTunes folder / library, 
locate the relevant folder and drop in directly ?  I have numerous folders in 
iTunes, each for the relevant subject or website podcast.  It would take me 
ages to do it that way I feel and is easier just to reformat them in my 
iskysoft software.  

I have just played around with an offending file, being careful  not to touch 
any other folder on the way to iTunes, but still the same problem.  I have been 
loading up my iTunes since the early 2000’s and never had such a problem.  When 
iTunes will not quit, I have to do a restart, which interrupts the other jobs I 
am doing at the time and have to restart them again once the Mac has restarted. 
 

On what I have gathered from the web, many people are experiencing problems now 
with iTunes, I think I must be just one of them.  I would really like to go 
back to the older version of iTunes, when it was operating perfectly, but not 
sure if that is really viable.  

Thanks 

Jewels

> On 26 Aug 2017, at 5:19 PM, Peter Crisp  wrote:
> 
> Jewels, this is a long shot. During the drag/drop process into iTunes, is it 
> possible your mouse is passing over a potential drop point (some other folder 
> on the way to the intended folder) that is making OSX jam up. If you do the 
> menu driven import method (Ronni suggested this below) that would at least 
> eliminate that as a possible reason for the hang ups. I have this problem 
> with Windows Explorer at my work and use other methods as a result (Import 
> process or Copy/Paste).
> 
> Regards
> 
> Pete.
>> On 26 Aug 2017, at 4:07 pm, Julie Bedford > > wrote:
>> 
>> Many thanks for your email Ronni.
>> 
>> I have iTunes 12.6.2 installed - but would mention it was the update before 
>> this one when I started experiencing the problems.  Never a problem 
>> previously.
>> 
>> I log on to a website and download their latest interviews (of which I am a 
>> subscriber) - no problem there.  I have always just dragged the mp3 file 
>> from the Downloads folder and placed in the relevant folder on my iTunes.  I 
>> then later usually transfer these onto my classic ipod - no problems with 
>> the ipod.  Sometimes the mp3 I have dragged onto iTune freezes iTunes and am 
>> unable often to do a Force Quit, so have to shutdown and restart the Mac.  I 
>> have recently noticed also that when playing from iTunes on the Mac, it now 
>> stops and starts - perhaps a 10 second time of silence and then it returns 
>> playing.
>> 
>> I have my iTunes library etc on a dedicated 2GB hard drive, which I 
>> installed into my Mac Pro - it is not an external hanging from a USB cord.
>> 
>> I tend to keep most of the mp3s in the iTunes library for future reference.  
>> Of course, when the disc gets full, I will have to think about backing some 
>> files up on another hard drive for safe keeping.
>> 
>> I have been having better luck when transferring the mp3 files onto iSkysoft 
>> iMedia Converter Deluxe - for reformatting.  Basically I’m just reformatting 
>> an mp3 into an  mp3, as I suspect maybe the original file has something 
>> which iTunes does not like and the re-format eliminates it.  This process 
>> 98% of the time works.
>> 
>> I have searched the web for a solution without success, but have come across 
>> numerous people who are having the same or similar problems.  
>> 
>> Cheers
>> Jewels
>> 
>>> On 26 Aug 2017, at 3:34 PM, Ronni Brown >> > wrote:
>>> 
>>> Hi Jewels,
>>> 
>>> A) How are you trying to Add these MP3 files into iTunes?
>>> 
>>> You can add them to iTunes in many ways:
>>> 
>>> * Drop them—either grouped or in a folder—on the iTunes icon.
>>> 
>>> * Choose File > Add to Library (Command-O) and select files or folders.
>>> 
>>> *Drop them in the Automatically Add to iTunes folder. This is located in 
>>> the iTunes Media folder, which by default is in your Music folder. iTunes 
>>> adds any new content in this “watched” folder to your iTunes library and 
>>> then deletes it from the folder.
>>> 
>>> B) What format were the original downloaded files, and what ‘program’ have 
>>> you used to convert the files to MP3?
>>> You can convert audio files in iTunes to other formats.
>>> "I have run the problematic mp3s
>>> through a program which reformats to an mp3, which usually works, but not 
>>> always.” 
>>> 
>>> C) Are you using iTunes 12.6.2?
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 25 Aug 2017, at 11:00 pm, Julie Bedford >>> > wrote:
 
 
 Hi
 I have been having the following problem since doing one of the itune 
 updates.
 
 I download a number of talks from various sites I am a member of - 
 basically mp3s.
 I do not have a problem downloading, but do when trying to transfer into 
 itunes.  iTunes
 freezes and usually I am unable to do a force quit and have to do a 
 restart.
>>

Re: ITUNES PROBLEM

[Peter Crisp]

Jewels, this is a long shot. During the drag/drop process into iTunes, is it 
possible your mouse is passing over a potential drop point (some other folder 
on the way to the intended folder) that is making OSX jam up. If you do the 
menu driven import method (Ronni suggested this below) that would at least 
eliminate that as a possible reason for the hang ups. I have this problem with 
Windows Explorer at my work and use other methods as a result (Import process 
or Copy/Paste).

Regards

Pete.
> On 26 Aug 2017, at 4:07 pm, Julie Bedford  wrote:
> 
> Many thanks for your email Ronni.
> 
> I have iTunes 12.6.2 installed - but would mention it was the update before 
> this one when I started experiencing the problems.  Never a problem 
> previously.
> 
> I log on to a website and download their latest interviews (of which I am a 
> subscriber) - no problem there.  I have always just dragged the mp3 file from 
> the Downloads folder and placed in the relevant folder on my iTunes.  I then 
> later usually transfer these onto my classic ipod - no problems with the 
> ipod.  Sometimes the mp3 I have dragged onto iTune freezes iTunes and am 
> unable often to do a Force Quit, so have to shutdown and restart the Mac.  I 
> have recently noticed also that when playing from iTunes on the Mac, it now 
> stops and starts - perhaps a 10 second time of silence and then it returns 
> playing.
> 
> I have my iTunes library etc on a dedicated 2GB hard drive, which I installed 
> into my Mac Pro - it is not an external hanging from a USB cord.
> 
> I tend to keep most of the mp3s in the iTunes library for future reference.  
> Of course, when the disc gets full, I will have to think about backing some 
> files up on another hard drive for safe keeping.
> 
> I have been having better luck when transferring the mp3 files onto iSkysoft 
> iMedia Converter Deluxe - for reformatting.  Basically I’m just reformatting 
> an mp3 into an  mp3, as I suspect maybe the original file has something which 
> iTunes does not like and the re-format eliminates it.  This process 98% of 
> the time works.
> 
> I have searched the web for a solution without success, but have come across 
> numerous people who are having the same or similar problems.  
> 
> Cheers
> Jewels
> 
>> On 26 Aug 2017, at 3:34 PM, Ronni Brown > > wrote:
>> 
>> Hi Jewels,
>> 
>> A) How are you trying to Add these MP3 files into iTunes?
>> 
>> You can add them to iTunes in many ways:
>> 
>> * Drop them—either grouped or in a folder—on the iTunes icon.
>> 
>> * Choose File > Add to Library (Command-O) and select files or folders.
>> 
>> *Drop them in the Automatically Add to iTunes folder. This is located in the 
>> iTunes Media folder, which by default is in your Music folder. iTunes adds 
>> any new content in this “watched” folder to your iTunes library and then 
>> deletes it from the folder.
>> 
>> B) What format were the original downloaded files, and what ‘program’ have 
>> you used to convert the files to MP3?
>> You can convert audio files in iTunes to other formats.
>> "I have run the problematic mp3s
>> through a program which reformats to an mp3, which usually works, but not 
>> always.” 
>> 
>> C) Are you using iTunes 12.6.2?
>> 
>> Cheers,
>> Ronni
>> 
>>> On 25 Aug 2017, at 11:00 pm, Julie Bedford >> > wrote:
>>> 
>>> 
>>> Hi
>>> I have been having the following problem since doing one of the itune 
>>> updates.
>>> 
>>> I download a number of talks from various sites I am a member of - 
>>> basically mp3s.
>>> I do not have a problem downloading, but do when trying to transfer into 
>>> itunes.  iTunes
>>> freezes and usually I am unable to do a force quit and have to do a restart.
>>> 
>>> It is not every file I put into itunes, but enough to really be annoying.  
>>> I’ve tried the
>>> various suggestions on the net without any success.  The last suggestion 
>>> was MacKeeper,
>>> but I resisted as I know Ronnie’s opinion on this software.  I have run the 
>>> problematic mp3s
>>> through a program which reformats to an mp3, which usually works, but not 
>>> always.  
>>> 
>>> I’m currently running El Capitan OS.  
>>> 
>>> Looking forward to any suggestions
>>> 
>>> Jewels
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



Peter Crisp

Re: ITUNES PROBLEM

[Julie Bedford]

Many thanks for your email Ronni.

I have iTunes 12.6.2 installed - but would mention it was the update before 
this one when I started experiencing the problems.  Never a problem previously.

I log on to a website and download their latest interviews (of which I am a 
subscriber) - no problem there.  I have always just dragged the mp3 file from 
the Downloads folder and placed in the relevant folder on my iTunes.  I then 
later usually transfer these onto my classic ipod - no problems with the ipod.  
Sometimes the mp3 I have dragged onto iTune freezes iTunes and am unable often 
to do a Force Quit, so have to shutdown and restart the Mac.  I have recently 
noticed also that when playing from iTunes on the Mac, it now stops and starts 
- perhaps a 10 second time of silence and then it returns playing.

I have my iTunes library etc on a dedicated 2GB hard drive, which I installed 
into my Mac Pro - it is not an external hanging from a USB cord.

I tend to keep most of the mp3s in the iTunes library for future reference.  Of 
course, when the disc gets full, I will have to think about backing some files 
up on another hard drive for safe keeping.

I have been having better luck when transferring the mp3 files onto iSkysoft 
iMedia Converter Deluxe - for reformatting.  Basically I’m just reformatting an 
mp3 into an  mp3, as I suspect maybe the original file has something which 
iTunes does not like and the re-format eliminates it.  This process 98% of the 
time works.

I have searched the web for a solution without success, but have come across 
numerous people who are having the same or similar problems.  

Cheers
Jewels

> On 26 Aug 2017, at 3:34 PM, Ronni Brown  wrote:
> 
> Hi Jewels,
> 
> A) How are you trying to Add these MP3 files into iTunes?
> 
> You can add them to iTunes in many ways:
> 
> * Drop them—either grouped or in a folder—on the iTunes icon.
> 
> * Choose File > Add to Library (Command-O) and select files or folders.
> 
> *Drop them in the Automatically Add to iTunes folder. This is located in the 
> iTunes Media folder, which by default is in your Music folder. iTunes adds 
> any new content in this “watched” folder to your iTunes library and then 
> deletes it from the folder.
> 
> B) What format were the original downloaded files, and what ‘program’ have 
> you used to convert the files to MP3?
> You can convert audio files in iTunes to other formats.
> "I have run the problematic mp3s
> through a program which reformats to an mp3, which usually works, but not 
> always.” 
> 
> C) Are you using iTunes 12.6.2?
> 
> Cheers,
> Ronni
> 
>> On 25 Aug 2017, at 11:00 pm, Julie Bedford > > wrote:
>> 
>> 
>> Hi
>> I have been having the following problem since doing one of the itune 
>> updates.
>> 
>> I download a number of talks from various sites I am a member of - basically 
>> mp3s.
>> I do not have a problem downloading, but do when trying to transfer into 
>> itunes.  iTunes
>> freezes and usually I am unable to do a force quit and have to do a restart.
>> 
>> It is not every file I put into itunes, but enough to really be annoying.  
>> I’ve tried the
>> various suggestions on the net without any success.  The last suggestion was 
>> MacKeeper,
>> but I resisted as I know Ronnie’s opinion on this software.  I have run the 
>> problematic mp3s
>> through a program which reformats to an mp3, which usually works, but not 
>> always.  
>> 
>> I’m currently running El Capitan OS.  
>> 
>> Looking forward to any suggestions
>> 
>> Jewels
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: ITUNES PROBLEM

[Ronni Brown]

Hi Jewels,

A) How are you trying to Add these MP3 files into iTunes?

You can add them to iTunes in many ways:

* Drop them—either grouped or in a folder—on the iTunes icon.

* Choose File > Add to Library (Command-O) and select files or folders.

*Drop them in the Automatically Add to iTunes folder. This is located in the 
iTunes Media folder, which by default is in your Music folder. iTunes adds any 
new content in this “watched” folder to your iTunes library and then deletes it 
from the folder.

B) What format were the original downloaded files, and what ‘program’ have you 
used to convert the files to MP3?
You can convert audio files in iTunes to other formats.
"I have run the problematic mp3s
through a program which reformats to an mp3, which usually works, but not 
always.” 

C) Are you using iTunes 12.6.2?

Cheers,
Ronni

> On 25 Aug 2017, at 11:00 pm, Julie Bedford  wrote:
> 
> 
> Hi
> I have been having the following problem since doing one of the itune updates.
> 
> I download a number of talks from various sites I am a member of - basically 
> mp3s.
> I do not have a problem downloading, but do when trying to transfer into 
> itunes.  iTunes
> freezes and usually I am unable to do a force quit and have to do a restart.
> 
> It is not every file I put into itunes, but enough to really be annoying.  
> I’ve tried the
> various suggestions on the net without any success.  The last suggestion was 
> MacKeeper,
> but I resisted as I know Ronnie’s opinion on this software.  I have run the 
> problematic mp3s
> through a program which reformats to an mp3, which usually works, but not 
> always.  
> 
> I’m currently running El Capitan OS.  
> 
> Looking forward to any suggestions
> 
> Jewels

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes Playlist groupings

[Peter Crisp]

Thanks for that lengthy response and all the detail, I’ll have to take a little 
time to digest all this alongside my MBP and devices to see how it all works.

Kind Regards

Pete.
> On 2 Jun 2017, at 2:25 pm, Ronni Brown  wrote:
> 
> 
>> On 31 May 2017, at 7:19 pm, Peter Crisp > > wrote:
>> 
>> I am a Family subscriber to Apple Music - and I think it is a great thing. I 
>> have quite a lengthy number of Playlists. A while back I noticed on my MBP 
>> iTunes where all Playlists are represented that they are structured in two 
>> particular groupings, names “Apple Music Playlists” and “All Playlists”. The 
>> All Playlists list can be filtered for ALL or MUSIC playlists. there is no 
>> duplication with any one playlist featuring in both groups. This grouping is 
>> also replicated on my two iOS devices through the iCloud Music Library 
>> synching.
>> 
>> Does anyone know the rationale behind the groupings?
> 
> Hi Peter,
> 
> You can find the playlists in the sidebar of Library under ‘Apple Music 
> Playlists’.
> 
> By default, both your playlists and those created by Apple Music's staff to 
> which you've subscribed are shown. 
> 
> You can click the "All Playlists" in your playlist screen and choose between 
> "Apple Music Playlists" and "My Playlists" 
> 
> “Apple Music is all about streaming. You pay a flat fee to unlock access to 
> Apple Music’s entire catalogue, but you don’t actually own the music you 
> listen to. 
> The files don’t live individually on your devices; you’re instead just 
> listening to tracks stored remotely, that are owned by Apple.
> 
> You can access your entire iTunes library from within Apple Music—just tap 
> the My Music tab— and iTunes will still be a standalone app and media store 
> if you’d prefer to continue to buy music a la carte. 
> However, if you’ve let purchasing music fall by the wayside, you may never 
> have to open iTunes again if you sign up for an Apple Music subscription.”
> ——
> “Not sure if your iCloud Music Library songs are uploaded, matched, 
> purchased, or DRM-laden? 
> Here's how to check.
> Depending on whether you've subscribed to Apple Music or iTunes Match, your 
> iCloud Music Library may contain songs you've purchased from iTunes, 
> downloaded from the Apple Music streaming catalog, uploaded from your Mac, or 
> matched from your Mac to the iTunes Store catalog. 
> With all of these different types of music files, it's easy to get a little 
> confused over which songs are truly yours, and which ones may disappear if 
> you end your subscription. Here's a quick tip for seeing which is which.”
> 
> How to check if your Mac's songs are uploaded, matched, purchased, or Apple 
> Music DRM-laden? 
> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS Sierra 10.12.5
> 
> 
>> 
>> Peter Crisp
>> petercr...@westnet.com.au 
>> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



Peter Crisp
petercr...@westnet.com.au



-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes Playlist groupings

[Ronni Brown]

> On 31 May 2017, at 7:19 pm, Peter Crisp  wrote:
> 
> I am a Family subscriber to Apple Music - and I think it is a great thing. I 
> have quite a lengthy number of Playlists. A while back I noticed on my MBP 
> iTunes where all Playlists are represented that they are structured in two 
> particular groupings, names “Apple Music Playlists” and “All Playlists”. The 
> All Playlists list can be filtered for ALL or MUSIC playlists. there is no 
> duplication with any one playlist featuring in both groups. This grouping is 
> also replicated on my two iOS devices through the iCloud Music Library 
> synching.
> 
> Does anyone know the rationale behind the groupings?

Hi Peter,

You can find the playlists in the sidebar of Library under ‘Apple Music 
Playlists’.

By default, both your playlists and those created by Apple Music's staff to 
which you've subscribed are shown. 

You can click the "All Playlists" in your playlist screen and choose between 
"Apple Music Playlists" and "My Playlists" 

“Apple Music is all about streaming. You pay a flat fee to unlock access to 
Apple Music’s entire catalogue, but you don’t actually own the music you listen 
to. 
The files don’t live individually on your devices; you’re instead just 
listening to tracks stored remotely, that are owned by Apple.

You can access your entire iTunes library from within Apple Music—just tap the 
My Music tab— and iTunes will still be a standalone app and media store if 
you’d prefer to continue to buy music a la carte. 
However, if you’ve let purchasing music fall by the wayside, you may never have 
to open iTunes again if you sign up for an Apple Music subscription.”
——
“Not sure if your iCloud Music Library songs are uploaded, matched, purchased, 
or DRM-laden? 
Here's how to check.
Depending on whether you've subscribed to Apple Music or iTunes Match, your 
iCloud Music Library may contain songs you've purchased from iTunes, downloaded 
from the Apple Music streaming catalog, uploaded from your Mac, or matched from 
your Mac to the iTunes Store catalog. 
With all of these different types of music files, it's easy to get a little 
confused over which songs are truly yours, and which ones may disappear if you 
end your subscription. Here's a quick tip for seeing which is which.”

How to check if your Mac's songs are uploaded, matched, purchased, or Apple 
Music DRM-laden? 


Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS Sierra 10.12.5


> 
> Peter Crisp
> petercr...@westnet.com.au 
> 



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Re: ITunes

[Ronda Brown]

Hi Michael,

I don't understand what you are talking about...
Unless you have enabled 'iCloud Music Library'?
I have for years imported hundreds of my music CDs, thousands of Playlists & 
tracks of music I own into my iTunes Library on my computer and I sync what 
music CD Playlists I wish to have on my iPad & iPhone.
I never have to download them from Apple Servers. 
They are all on my Mac and included in my backup plan.
 
Note: If you have turned on 'iCloud Music Library' on your iOS device, you 
can't sync music From iTunes. iCloud Music Library replaces syncing, allowing 
you to download content from the cloud

Sounds like you don't sync anything, you get most of your content from the 
cloud - using Apple Music to stream music, and download your own music from 
iCloud Music Library.

I don't have Apple Music or iCloud Music Library enabled!

Cheers,
Ronni

Sent from Ronni's iPad4


> On 13 Oct. 2016, at 9:51 pm, Michael Hawkins 
>  wrote:
> 
> Good evening Ronni,
> 
> I haven't made any attempt to synchronise. I simply download if I want to 
> listen to any particular song or album. It doesn't appease my anger over 
> Apples high-handed action in removing my access to all the songs I had 
> accumulated over the years, including making legal copies of cds that I 
> owned. Apple should have forewarned users that if they installed a particular 
> update they would no longer have access to their music without having to 
> download from Outer Mongolia or Khazakastan or wherever Apple has its servers.
> As far as I'm concerned, Apple's action is tantamount to theft or conversion.
> 
> Cheers,
> 
> Michael
> 
> 
> 
> Sent from my iPhone
> 
>> On 13 Oct. 2016, at 3:33 pm, Ronda Brown  wrote:
>> 
>> Hi Michael,
>> 
>> Is this problem sorted? Have you been able to sync your iTunes music?
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 10 Oct. 2016, at 11:53 am, Ronni Brown  wrote:
>>> 
>>> Hi Michael,
>>> 
>>> Have you connected the iPhone to iTunes and checked what music you have 
>>> selected to Sync to your iPhone?
>>> 
>>> Once you have the music 'playlists' or ‘tracks' you wish to have on your 
>>> iPhone selected click ‘Sync’.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> macOS Sierra 10.12
>>> 
>>> 
 On 9 Oct. 2016, at 10:45 pm, Michael Hawkins 
  wrote:
 
 
 I have iOS 10.0.2 on my IPhone. Over the past 65 years I've accumulated a 
 lot of music - about 10 years ago I had thousands of tracks on my iPod. I 
 used to have loads on my iPhone, too, as well as my computer and on CDs.  
 For some reason though they're no longer on my iPhone - according to 
 iTunes I have to download them. Why? 
 
 Cheers,
 
 Michael Hawkins
 
 
 Sent from my iPhone
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Re: ITunes

[Michael Hawkins]

Good evening Ronni,

I haven't made any attempt to synchronise. I simply download if I want to 
listen to any particular song or album. It doesn't appease my anger over Apples 
high-handed action in removing my access to all the songs I had accumulated 
over the years, including making legal copies of cds that I owned. Apple should 
have forewarned users that if they installed a particular update they would no 
longer have access to their music without having to download from Outer 
Mongolia or Khazakastan or wherever Apple has its servers.
As far as I'm concerned, Apple's action is tantamount to theft or conversion.

Cheers,

Michael



Sent from my iPhone

> On 13 Oct. 2016, at 3:33 pm, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> Is this problem sorted? Have you been able to sync your iTunes music?
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 10 Oct. 2016, at 11:53 am, Ronni Brown  wrote:
>> 
>> Hi Michael,
>> 
>> Have you connected the iPhone to iTunes and checked what music you have 
>> selected to Sync to your iPhone?
>> 
>> Once you have the music 'playlists' or ‘tracks' you wish to have on your 
>> iPhone selected click ‘Sync’.
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS Sierra 10.12
>> 
>> 
>>> On 9 Oct. 2016, at 10:45 pm, Michael Hawkins 
>>>  wrote:
>>> 
>>> 
>>> I have iOS 10.0.2 on my IPhone. Over the past 65 years I've accumulated a 
>>> lot of music - about 10 years ago I had thousands of tracks on my iPod. I 
>>> used to have loads on my iPhone, too, as well as my computer and on CDs.  
>>> For some reason though they're no longer on my iPhone - according to iTunes 
>>> I have to download them. Why? 
>>> 
>>> Cheers,
>>> 
>>> Michael Hawkins
>>> 
>>> 
>>> Sent from my iPhone
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Re: ITunes

[Ronda Brown]

Hi Michael,

Is this problem sorted? Have you been able to sync your iTunes music?

Cheers,
Ronni
Sent from Ronni's iPad4


> On 10 Oct. 2016, at 11:53 am, Ronni Brown  wrote:
> 
> Hi Michael,
> 
> Have you connected the iPhone to iTunes and checked what music you have 
> selected to Sync to your iPhone?
> 
> Once you have the music 'playlists' or ‘tracks' you wish to have on your 
> iPhone selected click ‘Sync’.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS Sierra 10.12
> 
> 
>> On 9 Oct. 2016, at 10:45 pm, Michael Hawkins 
>>  wrote:
>> 
>> 
>> I have iOS 10.0.2 on my IPhone. Over the past 65 years I've accumulated a 
>> lot of music - about 10 years ago I had thousands of tracks on my iPod. I 
>> used to have loads on my iPhone, too, as well as my computer and on CDs.  
>> For some reason though they're no longer on my iPhone - according to iTunes 
>> I have to download them. Why? 
>> 
>> Cheers,
>> 
>> Michael Hawkins
>> 
>> 
>> Sent from my iPhone
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Re: ITunes

[Ronni Brown]

Hi Michael,

Have you connected the iPhone to iTunes and checked what music you have 
selected to Sync to your iPhone?

Once you have the music 'playlists' or ‘tracks' you wish to have on your iPhone 
selected click ‘Sync’.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS Sierra 10.12


> On 9 Oct. 2016, at 10:45 pm, Michael Hawkins 
>  wrote:
> 
> 
> I have iOS 10.0.2 on my IPhone. Over the past 65 years I've accumulated a lot 
> of music - about 10 years ago I had thousands of tracks on my iPod. I used to 
> have loads on my iPhone, too, as well as my computer and on CDs.  For some 
> reason though they're no longer on my iPhone - according to iTunes I have to 
> download them. Why? 
> 
> Cheers,
> 
> Michael Hawkins
> 
> 
> Sent from my iPhone
> 


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Re: ITunes not working the way it should

[Michael Hawkins]

At a guess Bill, I'd say that like me, you're missing the older version of 
iTunes.

Cheers,

Michael

Sent from my iPhone

> On 10 Oct. 2016, at 7:27 am, Bill Parker  wrote:
> 
> I haven’t used iTunes for a long while but recently a change in work habits 
> led me to try a little background music.
> 
> I choose an album, I start on track 01 and expect to then hear 02. 03 etc. It 
> doesn’t matter what I choose, the second track played is random.  I have 
> “shuffle” OFF.
> 
> Also I see quite a few mp3 files that look right ( and can be found) but will 
> not play. 
> 
> Is there something I am missing?
> 
> Bill
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Re: iTunes problem

[Severin Crisp]

Thanks indeed Ronni!  
Sorry about the power, hope it is back shortly for you.  Windy here now, though 
sunny, but good rain on the way for tomorrow and Sunday
Severin

> On 8 Jul 2016, at 12:19 PM, Ronda Brown  wrote:
> 
> You should now be ok then.
> In iTunes 12.4.1.6 if you have Movies selected (not Music or TV shows in top 
> menu bar) you will then see in the Sidebar: Recently added, Movies, Genes, 
> Home Videos.
> 
> I have heaps of movies imported into iTunes for watching on AppleTV4.
> I also have PLEX Media Server on my MBP and ATV4 which holds all my Movies I 
> prefer using it as it doesn't have the limitations of the built-in Apple TV 
> apps and iTunes. Also PLEX Movies Library viewing interface is better.
> 
> PLEX is a media player and management system that serves videos, audio files, 
> and photos to your AppleTV. It offers features far beyond what Apple 
> provides, such as:
> Playing video in multiple formats
> Move versatile storage management than iTunes
> Automatic metadata management 
> 
> Cheers,
> Ronni (who has NO Power so NO Wi-Fi Network but using my iPhone Telco data 
> plan to hotspot my computer & iPad to send these emails)
> 
> Sent from Ronni's iPad4
> 
> 
> On 8 Jul 2016, at 11:35 AM, Severin Crisp  > wrote:
> 
>> Though I have done nothing except look in the Preferences file to see that 
>> Home Sharing was correctly ON,  Home Videos now appears in the sidebar 
>> again!  
>> 
>> 
>> 
>> Yes, Home Sharing is on.  The problem is that the items appear on Apple TV 
>> but NOT on the iMac as they used to.  Where have they gone?  Other movies 
>> etc are there
>> Severin
>> 
>>> On 8 Jul 2016, at 11:07 AM, Ronni Brown >> > wrote:
>>> 
>>> Hi Severin,
>>> 
>>> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
>>> computer is ON.
>>> 
>>> View Videos with Home Sharing
>>> 
>>> Once you’ve enabled Home Sharing, to access your iTunes movies from the 
>>> Apple TV, open the Computers app on the Home screen. 
>>> If you see an error message, be sure that the computer is on and has iTunes 
>>> open
>>> 
>>> Computers shows videos in three categories: 
>>> Movies, TV Shows, and Home Videos. Simply select a category, and then 
>>> select the title you want to watch. 
>>> You can sort within a category by name or genre, or view only unwatched 
>>> titles 
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 8 Jul 2016, at 10:53 AM, Severin Crisp >>> > wrote:
 
 I have a library of various movie items which I import into iTunes and 
 view on Apple TV.  Access to this library on screen normally shows up.  It 
 has now vanished.  Items are still there on Apple TV.  How do I get that 
 lot to show again?  
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au 
 
 
 
 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> El Capitan OS X 10.11.5
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - 

Re: iTunes problem

[Ronda Brown]

You should now be ok then.
In iTunes 12.4.1.6 if you have Movies selected (not Music or TV shows in top 
menu bar) you will then see in the Sidebar: Recently added, Movies, Genes, Home 
Videos.

I have heaps of movies imported into iTunes for watching on AppleTV4.
I also have PLEX Media Server on my MBP and ATV4 which holds all my Movies I 
prefer using it as it doesn't have the limitations of the built-in Apple TV 
apps and iTunes. Also PLEX Movies Library viewing interface is better.

PLEX is a media player and management system that serves videos, audio files, 
and photos to your AppleTV. It offers features far beyond what Apple provides, 
such as:
Playing video in multiple formats
Move versatile storage management than iTunes
Automatic metadata management 

Cheers,
Ronni (who has NO Power so NO Wi-Fi Network but using my iPhone Telco data plan 
to hotspot my computer & iPad to send these emails)

Sent from Ronni's iPad4


> On 8 Jul 2016, at 11:35 AM, Severin Crisp  wrote:
> 
> Though I have done nothing except look in the Preferences file to see that 
> Home Sharing was correctly ON,  Home Videos now appears in the sidebar again! 
>  
> 
> 
> 
> Yes, Home Sharing is on.  The problem is that the items appear on Apple TV 
> but NOT on the iMac as they used to.  Where have they gone?  Other movies etc 
> are there
> Severin
> 
>> On 8 Jul 2016, at 11:07 AM, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
>> computer is ON.
>> 
>> View Videos with Home Sharing
>> 
>> Once you’ve enabled Home Sharing, to access your iTunes movies from the 
>> Apple TV, open the Computers app on the Home screen. 
>> If you see an error message, be sure that the computer is on and has iTunes 
>> open
>> 
>> Computers shows videos in three categories: 
>> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
>> the title you want to watch. 
>> You can sort within a category by name or genre, or view only unwatched 
>> titles 
>> 
>> Cheers,
>> Ronni
>> 
>>> On 8 Jul 2016, at 10:53 AM, Severin Crisp  wrote:
>>> 
>>> I have a library of various movie items which I import into iTunes and view 
>>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>>> show again?  
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> El Capitan OS X 10.11.5
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
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Re: iTunes problem

[Severin Crisp]

Though I have done nothing except look in the Preferences file to see that Home 
Sharing was correctly ON,  Home Videos now appears in the sidebar again!  



Yes, Home Sharing is on.  The problem is that the items appear on Apple TV but 
NOT on the iMac as they used to.  Where have they gone?  Other movies etc are 
there
Severin

> On 8 Jul 2016, at 11:07 AM, Ronni Brown  > wrote:
> 
> Hi Severin,
> 
> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
> computer is ON.
> 
> View Videos with Home Sharing
> 
> Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
> TV, open the Computers app on the Home screen. 
> If you see an error message, be sure that the computer is on and has iTunes 
> open
> 
> Computers shows videos in three categories: 
> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
> the title you want to watch. 
> You can sort within a category by name or genre, or view only unwatched 
> titles 
> 
> Cheers,
> Ronni
> 
>> On 8 Jul 2016, at 10:53 AM, Severin Crisp > > wrote:
>> 
>> I have a library of various movie items which I import into iTunes and view 
>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>> show again?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au 





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Re: iTunes problem

[Severin Crisp]

Yes, Home Sharing is on.  The problem is that the items appear on Apple TV but 
NOT on the iMac as they used to.  Where have they gone?  Other movies etc are 
there
Severin

> On 8 Jul 2016, at 11:07 AM, Ronni Brown  wrote:
> 
> Hi Severin,
> 
> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
> computer is ON.
> 
> View Videos with Home Sharing
> 
> Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
> TV, open the Computers app on the Home screen. 
> If you see an error message, be sure that the computer is on and has iTunes 
> open
> 
> Computers shows videos in three categories: 
> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
> the title you want to watch. 
> You can sort within a category by name or genre, or view only unwatched 
> titles 
> 
> Cheers,
> Ronni
> 
>> On 8 Jul 2016, at 10:53 AM, Severin Crisp > > wrote:
>> 
>> I have a library of various movie items which I import into iTunes and view 
>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>> show again?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




-- The WA Macintosh User Group Mailing List --
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Settings & Unsubscribe - 

Re: iTunes problem

[Ronni Brown]

Hi Severin,

Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
computer is ON.

View Videos with Home Sharing

Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
TV, open the Computers app on the Home screen. 
If you see an error message, be sure that the computer is on and has iTunes open

Computers shows videos in three categories: 
Movies, TV Shows, and Home Videos. Simply select a category, and then select 
the title you want to watch. 
You can sort within a category by name or genre, or view only unwatched titles 

Cheers,
Ronni

> On 8 Jul 2016, at 10:53 AM, Severin Crisp  wrote:
> 
> I have a library of various movie items which I import into iTunes and view 
> on Apple TV.  Access to this library on screen normally shows up.  It has now 
> vanished.  Items are still there on Apple TV.  How do I get that lot to show 
> again?  
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au 
> 
> 
> 
> 

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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Re: iTunes Library?

[Severin Crisp]

Thanks
Severin

   Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
   15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
email  mailto:sevcr...@westnet.com.au  



> On 31 Jan 2016, at 6:10 PM, Ronni Brown  wrote:
> 
> 
> 
>> On 31 Jan 2016, at 5:23 PM, Severin Crisp > > wrote:
>> 
>> Where has it gone to in El Capitan.   I used to be able to access it before, 
>> can not remember where(!) but now it has vanished.  Very useful for  
>> grabbing items to use elsewhere.   
>> Severin Crisp
>> 
>>Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
>>15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
>> Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
>> email  mailto:sevcr...@westnet.com.au 
>>   
>> 
>> 
> 
> 

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Re: iTunes Library?

[Neil Houghton]

Too slow... Need to be faster to beat Ronni  ;o)



-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



on 31/1/16 18:19, Neil Houghton at n...@possumology.com wrote:

> Hi Sev,
> 
> Don¹t know about El Capitan - I¹m still at SL ;o)
> 
> 
> However, assuming iTunes has not changed TOO much:
> 
> In iTunes select something (anything) and choose show in finder.
> 
> Once seen in finder, you can soon work out the filing logic.
> 
> 
> 
> 
> HTH
> 
> 
> 
> Cheers
> 
> 
> 
> Neil



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Re: iTunes Library?

[Neil Houghton]

Hi Sev,

Don¹t know about El Capitan - I¹m still at SL ;o)


However, assuming iTunes has not changed TOO much:

In iTunes select something (anything) and choose show in finder.

Once seen in finder, you can soon work out the filing logic.




HTH



Cheers



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



on 31/1/16 17:23, Severin Crisp at sevcr...@westnet.com.au wrote:

> Where has it gone to in El Capitan.   I used to be able to access it before,
> can not remember where(!) but now it has vanished.  Very useful for  grabbing
> items to use elsewhere.
> Severin Crisp
> 
> 
>Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
> 
>15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
> 
> Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
> 
> email  mailto:sevcr...@westnet.com.au
> 
> 
> 
> 
> 
> 
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Re: iTunes Library?

[Ronni Brown]

Home > Music > iTunes

Cheers,
Ronni

> On 31 Jan 2016, at 5:23 PM, Severin Crisp  wrote:
> 
> Where has it gone to in El Capitan.   I used to be able to access it before, 
> can not remember where(!) but now it has vanished.  Very useful for  grabbing 
> items to use elsewhere.   
> Severin Crisp
> 
>Assoc Professor R Severin Crisp, FIP, CPhys, FAIP
>15 Thomas St, Mount Clarence, Albany, 6330, Western Australia.
> Phone  (08) 9842 1950   (Int'l +61 8 9842 1950)
> email  mailto:sevcr...@westnet.com.au 
>   
> 
> 

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Re: iTunes reload

[David Nicholas]

Hi Ronni

In 1958 I was lucky enough to be at the Capitol theatre in William St to 
experience a piano recital from the 15 year old Daniel Barenboim.  It included 
a wonderful performance of Beethoven’s Appassionata Sonata.

I have many recordings of his performances, as soloist, in groups and as a 
conductor.

He is still a major musical figure, having just turned 73.

David Nicholas


> On 29 Nov 2015, at 12:06 am, Ronda Brown  wrote:
> 
> Hi Severin,
> 
> It's best to delete the corrupted Album first before re-downloading from 
> purchased?
> You might enjoy watching this YouTube video 
> "Inside Barenboim's West-Eastern Divan Orchestra - YouTube"
> 
> http://youtu.be/CEEfjddzCPI 
> 
> Sent from Ronni's iPad4
> 
> 
> On 28 Nov 2015, at 9:51 PM, Severin Crisp  wrote:
> 
>> Many thanks for that lead in Ronni.  After a bit of push and shove it 
>> downloaded again on top of the corrupted files.  
>> So now I have Daniel Barenboim again, with his wonderful West Eastern Divan 
>> Orchestra, and all nine Beethoven symphonies back to original condition.  
>> Enjoy the second half of the weekend!  
>> Severin
>> 
>>> On 27 Nov 2015, at 12:34 PM, Ronni Brown  wrote:
>>> 
>>> Hi Severin,
>>> 
>>> Your previous download was probably corrupted.  
>>> 
>>> 
>>> 
>>> Download your past purchases
>>> 
>>> Click on the Music icon - then you will see details how to Re-download a 
>>> Song
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 27 Nov 2015, at 11:42 AM, Severin Crisp  wrote:
 
 I have an Album, downloaded a couple of years ago which appears to have a 
 number of damaged tracks.  Other Albums seem fine as far as I can judge.  
 How do I wipe the damaged album and re-download it?  
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: iTunes reload

[David Nicholas]

Hi Ronni

In 1958 I was lucky enough to be at the Capitol theatre in William St to 
experience a piano recital from the 15 year old Daniel Barenboim.  It included 
a wonderful performance of Beethoven’s Appassionata Sonata.

I have many recordings of his performances, as soloist, in groups and as a 
conductor.

He is still a major musical figure, having just turned 73.

David Nicholas


> On 29 Nov 2015, at 12:06 am, Ronda Brown  wrote:
> 
> Hi Severin,
> 
> It's best to delete the corrupted Album first before re-downloading from 
> purchased?
> You might enjoy watching this YouTube video 
> "Inside Barenboim's West-Eastern Divan Orchestra - YouTube"
> 
> http://youtu.be/CEEfjddzCPI 
> 
> Sent from Ronni's iPad4
> 
> 
> On 28 Nov 2015, at 9:51 PM, Severin Crisp  wrote:
> 
>> Many thanks for that lead in Ronni.  After a bit of push and shove it 
>> downloaded again on top of the corrupted files.  
>> So now I have Daniel Barenboim again, with his wonderful West Eastern Divan 
>> Orchestra, and all nine Beethoven symphonies back to original condition.  
>> Enjoy the second half of the weekend!  
>> Severin
>> 
>>> On 27 Nov 2015, at 12:34 PM, Ronni Brown  wrote:
>>> 
>>> Hi Severin,
>>> 
>>> Your previous download was probably corrupted.  
>>> 
>>> 
>>> 
>>> Download your past purchases
>>> 
>>> Click on the Music icon - then you will see details how to Re-download a 
>>> Song
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 27 Nov 2015, at 11:42 AM, Severin Crisp  wrote:
 
 I have an Album, downloaded a couple of years ago which appears to have a 
 number of damaged tracks.  Other Albums seem fine as far as I can judge.  
 How do I wipe the damaged album and re-download it?  
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: iTunes reload

[Severin Crisp]

Yes, I thought of that but had started the download when I remembered, but all 
fine.   
We saw a long TV program some years ago which prompted buying the set, I 
suspect that clip is an excerpt.  
Thanks as ever!  
Severin

> On 29 Nov 2015, at 12:06 AM, Ronda Brown  wrote:
> 
> Hi Severin,
> 
> It's best to delete the corrupted Album first before re-downloading from 
> purchased?
> You might enjoy watching this YouTube video 
> "Inside Barenboim's West-Eastern Divan Orchestra - YouTube 
> "
> 
> http://youtu.be/CEEfjddzCPI  
> 
> Sent from Ronni's iPad4
> 
> 
> On 28 Nov 2015, at 9:51 PM, Severin Crisp  > wrote:
> 
>> Many thanks for that lead in Ronni.  After a bit of push and shove it 
>> downloaded again on top of the corrupted files.  
>> So now I have Daniel Barenboim again, with his wonderful West Eastern Divan 
>> Orchestra, and all nine Beethoven symphonies back to original condition.  
>> Enjoy the second half of the weekend!  
>> Severin
>> 
>>> On 27 Nov 2015, at 12:34 PM, Ronni Brown >> > wrote:
>>> 
>>> Hi Severin,
>>> 
>>> Your previous download was probably corrupted.  
>>> 
>>> >> >
>>> 
>>> Download your past purchases
>>> 
>>> Click on the Music icon - then you will see details how to Re-download a 
>>> Song
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 27 Nov 2015, at 11:42 AM, Severin Crisp >>> > wrote:
 
 I have an Album, downloaded a couple of years ago which appears to have a 
 number of damaged tracks.  Other Albums seem fine as far as I can judge.  
 How do I wipe the damaged album and re-download it?  
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au 
 
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: iTunes reload

[Ronda Brown]

Hi Severin,

It's best to delete the corrupted Album first before re-downloading from 
purchased?
You might enjoy watching this YouTube video 
"Inside Barenboim's West-Eastern Divan Orchestra - YouTube"

http://youtu.be/CEEfjddzCPI 

Sent from Ronni's iPad4


> On 28 Nov 2015, at 9:51 PM, Severin Crisp  wrote:
> 
> Many thanks for that lead in Ronni.  After a bit of push and shove it 
> downloaded again on top of the corrupted files.  
> So now I have Daniel Barenboim again, with his wonderful West Eastern Divan 
> Orchestra, and all nine Beethoven symphonies back to original condition.  
> Enjoy the second half of the weekend!  
> Severin
> 
>> On 27 Nov 2015, at 12:34 PM, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Your previous download was probably corrupted.  
>> 
>> 
>> 
>> Download your past purchases
>> 
>> Click on the Music icon - then you will see details how to Re-download a Song
>> 
>> Cheers,
>> Ronni
>> 
>>> On 27 Nov 2015, at 11:42 AM, Severin Crisp  wrote:
>>> 
>>> I have an Album, downloaded a couple of years ago which appears to have a 
>>> number of damaged tracks.  Other Albums seem fine as far as I can judge.  
>>> How do I wipe the damaged album and re-download it?  
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
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Guidelines - 
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Re: iTunes reload

[Severin Crisp]

Many thanks for that lead in Ronni.  After a bit of push and shove it 
downloaded again on top of the corrupted files.  
So now I have Daniel Barenboim again, with his wonderful West Eastern Divan 
Orchestra, and all nine Beethoven symphonies back to original condition.  
Enjoy the second half of the weekend!  
Severin

> On 27 Nov 2015, at 12:34 PM, Ronni Brown  wrote:
> 
> Hi Severin,
> 
> Your previous download was probably corrupted.  
> 
>  >
> 
> Download your past purchases
> 
> Click on the Music icon - then you will see details how to Re-download a Song
> 
> Cheers,
> Ronni
> 
>> On 27 Nov 2015, at 11:42 AM, Severin Crisp > > wrote:
>> 
>> I have an Album, downloaded a couple of years ago which appears to have a 
>> number of damaged tracks.  Other Albums seem fine as far as I can judge.  
>> How do I wipe the damaged album and re-download it?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: iTunes reload

[Ronni Brown]

Hi Severin,

Your previous download was probably corrupted.  

>

Download your past purchases

Click on the Music icon - then you will see details how to Re-download a Song

Cheers,
Ronni

> On 27 Nov 2015, at 11:42 AM, Severin Crisp  wrote:
> 
> I have an Album, downloaded a couple of years ago which appears to have a 
> number of damaged tracks.  Other Albums seem fine as far as I can judge.  
> How do I wipe the damaged album and re-download it?  
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au 
> 
> 

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Re: ITunes

[Michael Hawkins]

Thanks Ronni, I deleted the update by filling the steps recommended by you.

Cheers,

Michael

Sent from my iPhone

> On 8 Jul 2015, at 12:16 pm, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> Apple never forces you to install an update.
> 
> I'm not too sure if the iOS 8.4 update downloads into storage on the iPhone.
> You could try to delete the iOS 8.4 update (if it shows in storage)
> 
> 1. Go to Settings > General > Usage - click on 'Manage Storage' - let the 
> list populate
> 2. Select "iOS 8.4" 
> 3. Tap Delete Update, and Tap Delete Update again to Confirm
> 
> It shouldn't auto-download unless you decide to do so by going in the 
> software update option.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 8 Jul 2015, at 11:07 am, Michael Hawkins 
>>  wrote:
>> 
>> Thanks Ronni.
>> 
>> The corollary of user interaction is eternal vigilance and no absent 
>> mindedness. I think that a conscious informed decision should be required 
>> before any alteration can me made to the content of a computer and its 
>> operating system, and I'd prefer it if there was a way to remove an iOS 
>> update that had been downloaded automatically or had been pushed. 
>> 
>> So that's a long winded way of asking if there is anyway I can remove the 
>> update to iOS 8.4 from my iPhone 6.
>> 
>> Cheers and thanks again,
>> 
>> Michael.
>> 
>> Sent from my iPhone
>> 
>>> On 8 Jul 2015, at 8:08 am, Ronda Brown  wrote:
>>> 
>>> Hi Michael,
>>> 
>>> The only thing I think might have happened is you have OTA update feature 
>>> activated.
>>> The over-the-air update feature, automatically downloads the update when 
>>> the device is connected to a Wi-Fi network and a power source. 
>>> 
>>> The installation of the update still needs user interaction.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 7 Jul 2015, at 3:11 pm, Michael Hawkins 
  wrote:
 
 Hi Ronni,
 
 Had each item other then books set to Gray. Books were set to green.
 Mobile data set to Gray.
 
 I doubt that an iOS update would be a "Book" but I now have books set to 
 Gray, too.
 
 Cheers,
 
 Michael.
 
 Sent from my iPhone
 
> On 7 Jul 2015, at 1:45 pm, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> Something is not set correctly...
> Are you sure you have these settings set to OFF  'Gray' on all your 
> iDevices?
> 
> 1. Open Settings 
> 2. Tap on iTunes & App Store
> 3. Under the section titled 'Automatic Downloads' you'll see Items - 
> Music, Apps, Books, and Updates (I have all these items OFF - Gray)
> 
> 4. Tap on each toggle switch you want to turn OFF so that it goes from 
> Green to Gray.
> 
> Also make sure you have the setting "Use Cellular Data" OFF (gray)
> That is the settings I have and the iOS 8.4 is only showing as available 
> to "download & install" in Settings > General - Software Update
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
>>  wrote:
>> 
>> Hi Ronni,
>> 
>> The "page" you've directed me to says iOS 8.4 has been downloaded and 
>> there's a button to press to install it.
>> 
>> Cheers,
>> Michael
>> Sent from my iPhone
>> 
>>> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
>>> 
>>> Are you sure the update downloaded or is it just showing in Software 
>>> Update?
>>> 
>>> Settings > General  - Software Update  should show there is an update 
>>> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find 
>>> out details)
>>> 
>>> But to download and Install the update iOS 8.4 you would need to click 
>>> on  
>>> "Download and Install"
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 7 Jul 2015, at 11:24 am, Michael Hawkins 
  wrote:
 
 Ronni,
 
 I've checked settings as suggested. Automatic downloads were not 
 enabled, but despite that the iOS update was automatically downloaded 
 last night, but not installed.
 
 That must mean that I have to remain vigilant if I do not want the 
 update to operate. If I'm right, I am not impressed.
 
 Cheers,
 
 Michael.
 
 Sent from my iPhone
 
> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
> 
> Hello Michael,
> 
>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>  wrote:
>> 
>> Will installing the latest iOS update from Apple (force fed to my 
>> iPhone by Apple but not installed) mean that I cannot access the 
>> music I have accumulated over the years in iTunes?
> 
> Won't make any difference to the music you already own or accumulated 
>>

Re: ITunes

[Ronda Brown]

Hi Michael,

Apple never forces you to install an update.

I'm not too sure if the iOS 8.4 update downloads into storage on the iPhone.
You could try to delete the iOS 8.4 update (if it shows in storage)

1. Go to Settings > General > Usage - click on 'Manage Storage' - let the list 
populate
2. Select "iOS 8.4" 
3. Tap Delete Update, and Tap Delete Update again to Confirm

It shouldn't auto-download unless you decide to do so by going in the software 
update option.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 8 Jul 2015, at 11:07 am, Michael Hawkins 
>  wrote:
> 
> Thanks Ronni.
> 
> The corollary of user interaction is eternal vigilance and no absent 
> mindedness. I think that a conscious informed decision should be required 
> before any alteration can me made to the content of a computer and its 
> operating system, and I'd prefer it if there was a way to remove an iOS 
> update that had been downloaded automatically or had been pushed. 
> 
> So that's a long winded way of asking if there is anyway I can remove the 
> update to iOS 8.4 from my iPhone 6.
> 
> Cheers and thanks again,
> 
> Michael.
> 
> Sent from my iPhone
> 
>> On 8 Jul 2015, at 8:08 am, Ronda Brown  wrote:
>> 
>> Hi Michael,
>> 
>> The only thing I think might have happened is you have OTA update feature 
>> activated.
>> The over-the-air update feature, automatically downloads the update when the 
>> device is connected to a Wi-Fi network and a power source. 
>> 
>> The installation of the update still needs user interaction.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 7 Jul 2015, at 3:11 pm, Michael Hawkins 
>>>  wrote:
>>> 
>>> Hi Ronni,
>>> 
>>> Had each item other then books set to Gray. Books were set to green.
>>> Mobile data set to Gray.
>>> 
>>> I doubt that an iOS update would be a "Book" but I now have books set to 
>>> Gray, too.
>>> 
>>> Cheers,
>>> 
>>> Michael.
>>> 
>>> Sent from my iPhone
>>> 
 On 7 Jul 2015, at 1:45 pm, Ronda Brown  wrote:
 
 Hi Michael,
 
 Something is not set correctly...
 Are you sure you have these settings set to OFF  'Gray' on all your 
 iDevices?
 
 1. Open Settings 
 2. Tap on iTunes & App Store
 3. Under the section titled 'Automatic Downloads' you'll see Items - 
 Music, Apps, Books, and Updates (I have all these items OFF - Gray)
 
 4. Tap on each toggle switch you want to turn OFF so that it goes from 
 Green to Gray.
 
 Also make sure you have the setting "Use Cellular Data" OFF (gray)
 That is the settings I have and the iOS 8.4 is only showing as available 
 to "download & install" in Settings > General - Software Update
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 
> On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
>  wrote:
> 
> Hi Ronni,
> 
> The "page" you've directed me to says iOS 8.4 has been downloaded and 
> there's a button to press to install it.
> 
> Cheers,
> Michael
> Sent from my iPhone
> 
>> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
>> 
>> Are you sure the update downloaded or is it just showing in Software 
>> Update?
>> 
>> Settings > General  - Software Update  should show there is an update 
>> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find 
>> out details)
>> 
>> But to download and Install the update iOS 8.4 you would need to click 
>> on  
>> "Download and Install"
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>>>  wrote:
>>> 
>>> Ronni,
>>> 
>>> I've checked settings as suggested. Automatic downloads were not 
>>> enabled, but despite that the iOS update was automatically downloaded 
>>> last night, but not installed.
>>> 
>>> That must mean that I have to remain vigilant if I do not want the 
>>> update to operate. If I'm right, I am not impressed.
>>> 
>>> Cheers,
>>> 
>>> Michael.
>>> 
>>> Sent from my iPhone
>>> 
 On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
 
 Hello Michael,
 
> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>  wrote:
> 
> Will installing the latest iOS update from Apple (force fed to my 
> iPhone by Apple but not installed) mean that I cannot access the 
> music I have accumulated over the years in iTunes?
 
 Won't make any difference to the music you already own or accumulated 
 over the years.
 Apple Music has a DRM component. It's similar to every other streaming 
 service. 
 It does not overwrite the files on your Mac to make all your music 
 DRM-laden.
 
 You don't have to sign up for the Free three-month trial of the new 
 music streaming service.
 As so

Re: ITunes

[Michael Hawkins]

Thanks Ronni.

The corollary of user interaction is eternal vigilance and no absent 
mindedness. I think that a conscious informed decision should be required 
before any alteration can me made to the content of a computer and its 
operating system, and I'd prefer it if there was a way to remove an iOS update 
that had been downloaded automatically or had been pushed. 

So that's a long winded way of asking if there is anyway I can remove the 
update to iOS 8.4 from my iPhone 6.

Cheers and thanks again,

Michael.

Sent from my iPhone

> On 8 Jul 2015, at 8:08 am, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> The only thing I think might have happened is you have OTA update feature 
> activated.
> The over-the-air update feature, automatically downloads the update when the 
> device is connected to a Wi-Fi network and a power source. 
> 
> The installation of the update still needs user interaction.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 7 Jul 2015, at 3:11 pm, Michael Hawkins 
>>  wrote:
>> 
>> Hi Ronni,
>> 
>> Had each item other then books set to Gray. Books were set to green.
>> Mobile data set to Gray.
>> 
>> I doubt that an iOS update would be a "Book" but I now have books set to 
>> Gray, too.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> Sent from my iPhone
>> 
>>> On 7 Jul 2015, at 1:45 pm, Ronda Brown  wrote:
>>> 
>>> Hi Michael,
>>> 
>>> Something is not set correctly...
>>> Are you sure you have these settings set to OFF  'Gray' on all your 
>>> iDevices?
>>> 
>>> 1. Open Settings 
>>> 2. Tap on iTunes & App Store
>>> 3. Under the section titled 'Automatic Downloads' you'll see Items - Music, 
>>> Apps, Books, and Updates (I have all these items OFF - Gray)
>>> 
>>> 4. Tap on each toggle switch you want to turn OFF so that it goes from 
>>> Green to Gray.
>>> 
>>> Also make sure you have the setting "Use Cellular Data" OFF (gray)
>>> That is the settings I have and the iOS 8.4 is only showing as available to 
>>> "download & install" in Settings > General - Software Update
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
  wrote:
 
 Hi Ronni,
 
 The "page" you've directed me to says iOS 8.4 has been downloaded and 
 there's a button to press to install it.
 
 Cheers,
 Michael
 Sent from my iPhone
 
> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
> 
> Are you sure the update downloaded or is it just showing in Software 
> Update?
> 
> Settings > General  - Software Update  should show there is an update 
> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find 
> out details)
> 
> But to download and Install the update iOS 8.4 you would need to click on 
>  
> "Download and Install"
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>>  wrote:
>> 
>> Ronni,
>> 
>> I've checked settings as suggested. Automatic downloads were not 
>> enabled, but despite that the iOS update was automatically downloaded 
>> last night, but not installed.
>> 
>> That must mean that I have to remain vigilant if I do not want the 
>> update to operate. If I'm right, I am not impressed.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> Sent from my iPhone
>> 
>>> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
>>> 
>>> Hello Michael,
>>> 
 On 7 Jul 2015, at 5:59 am, Michael Hawkins 
  wrote:
 
 Will installing the latest iOS update from Apple (force fed to my 
 iPhone by Apple but not installed) mean that I cannot access the music 
 I have accumulated over the years in iTunes?
>>> 
>>> Won't make any difference to the music you already own or accumulated 
>>> over the years.
>>> Apple Music has a DRM component. It's similar to every other streaming 
>>> service. 
>>> It does not overwrite the files on your Mac to make all your music 
>>> DRM-laden.
>>> 
>>> You don't have to sign up for the Free three-month trial of the new 
>>> music streaming service.
>>> As soon as you open the Music app in iOS 8.4, you’re invited to join 
>>> the new music streaming service, with a free three-month trial as an 
>>> enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
>>> 
>>> If you do wish to try the new music streaming service for the 3-Month 
>>> FREE trial, but don't wish to continue after the 3-month trial -make 
>>> sure you disable Auto Renewal!
>>> 
>>> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
>>> default, the company will begin charging you automatically once your 
>>> trial is over. 
>>> 
>>> Here’s how you can prevent that in iOS.
>>> 
>>> 1. Open the Music app and tap the head icon in

Re: ITunes

[Ronda Brown]

Hi Michael,

The only thing I think might have happened is you have OTA update feature 
activated.
The over-the-air update feature, automatically downloads the update when the 
device is connected to a Wi-Fi network and a power source. 

The installation of the update still needs user interaction.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 7 Jul 2015, at 3:11 pm, Michael Hawkins  
> wrote:
> 
> Hi Ronni,
> 
> Had each item other then books set to Gray. Books were set to green.
> Mobile data set to Gray.
> 
> I doubt that an iOS update would be a "Book" but I now have books set to 
> Gray, too.
> 
> Cheers,
> 
> Michael.
> 
> Sent from my iPhone
> 
>> On 7 Jul 2015, at 1:45 pm, Ronda Brown  wrote:
>> 
>> Hi Michael,
>> 
>> Something is not set correctly...
>> Are you sure you have these settings set to OFF  'Gray' on all your iDevices?
>> 
>> 1. Open Settings 
>> 2. Tap on iTunes & App Store
>> 3. Under the section titled 'Automatic Downloads' you'll see Items - Music, 
>> Apps, Books, and Updates (I have all these items OFF - Gray)
>> 
>> 4. Tap on each toggle switch you want to turn OFF so that it goes from Green 
>> to Gray.
>> 
>> Also make sure you have the setting "Use Cellular Data" OFF (gray)
>> That is the settings I have and the iOS 8.4 is only showing as available to 
>> "download & install" in Settings > General - Software Update
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
>>>  wrote:
>>> 
>>> Hi Ronni,
>>> 
>>> The "page" you've directed me to says iOS 8.4 has been downloaded and 
>>> there's a button to press to install it.
>>> 
>>> Cheers,
>>> Michael
>>> Sent from my iPhone
>>> 
 On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
 
 Are you sure the update downloaded or is it just showing in Software 
 Update?
 
 Settings > General  - Software Update  should show there is an update 
 available iOS 8.4 & the file size 164MB - (click on 'More Info' to find 
 out details)
 
 But to download and Install the update iOS 8.4 you would need to click on  
 "Download and Install"
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 
> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>  wrote:
> 
> Ronni,
> 
> I've checked settings as suggested. Automatic downloads were not enabled, 
> but despite that the iOS update was automatically downloaded last night, 
> but not installed.
> 
> That must mean that I have to remain vigilant if I do not want the update 
> to operate. If I'm right, I am not impressed.
> 
> Cheers,
> 
> Michael.
> 
> Sent from my iPhone
> 
>> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
>> 
>> Hello Michael,
>> 
>>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>>  wrote:
>>> 
>>> Will installing the latest iOS update from Apple (force fed to my 
>>> iPhone by Apple but not installed) mean that I cannot access the music 
>>> I have accumulated over the years in iTunes?
>> 
>> Won't make any difference to the music you already own or accumulated 
>> over the years.
>> Apple Music has a DRM component. It's similar to every other streaming 
>> service. 
>> It does not overwrite the files on your Mac to make all your music 
>> DRM-laden.
>> 
>> You don't have to sign up for the Free three-month trial of the new 
>> music streaming service.
>> As soon as you open the Music app in iOS 8.4, you’re invited to join the 
>> new music streaming service, with a free three-month trial as an 
>> enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
>> 
>> If you do wish to try the new music streaming service for the 3-Month 
>> FREE trial, but don't wish to continue after the 3-month trial -make 
>> sure you disable Auto Renewal!
>> 
>> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
>> default, the company will begin charging you automatically once your 
>> trial is over. 
>> 
>> Here’s how you can prevent that in iOS.
>> 
>> 1. Open the Music app and tap the head icon in the upper left. 
>> 2. Tap View Apple ID.
>> 3. Enter your Apple ID password.
>> 4. Under Subscriptions, tap Manage.
>> 5. Tap Your Membership,which should show an Active status. 
>> 6. Disable Automatic Renewal.
>> 
>> Or in iTunes:
>> 
>> 1. Choose Account > View Account.
>> 2. Under Settings, find Subscriptions, and click the corresponding 
>> Manage link. 
>> 3. Click Edit, to the right of Your Membership.
>> 4. Under Automatic Renewal, select Off.
>> 5. ClickDone.
>> 
>> 
>>> And how do I stop updates from being automatically downloaded to my 
>>> iPhone 6?
>> 
>> You can choose whether apps update manually or automatically:
>> 
>> 1.  Tap Settings > iTunes &

Re: ITunes

[Michael Hawkins]

Hi Ronni,

Had each item other then books set to Gray. Books were set to green.
Mobile data set to Gray.

I doubt that an iOS update would be a "Book" but I now have books set to Gray, 
too.

Cheers,

Michael.

Sent from my iPhone

> On 7 Jul 2015, at 1:45 pm, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> Something is not set correctly...
> Are you sure you have these settings set to OFF  'Gray' on all your iDevices?
> 
> 1. Open Settings 
> 2. Tap on iTunes & App Store
> 3. Under the section titled 'Automatic Downloads' you'll see Items - Music, 
> Apps, Books, and Updates (I have all these items OFF - Gray)
> 
> 4. Tap on each toggle switch you want to turn OFF so that it goes from Green 
> to Gray.
> 
> Also make sure you have the setting "Use Cellular Data" OFF (gray)
> That is the settings I have and the iOS 8.4 is only showing as available to 
> "download & install" in Settings > General - Software Update
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
>>  wrote:
>> 
>> Hi Ronni,
>> 
>> The "page" you've directed me to says iOS 8.4 has been downloaded and 
>> there's a button to press to install it.
>> 
>> Cheers,
>> Michael
>> Sent from my iPhone
>> 
>>> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
>>> 
>>> Are you sure the update downloaded or is it just showing in Software Update?
>>> 
>>> Settings > General  - Software Update  should show there is an update 
>>> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find out 
>>> details)
>>> 
>>> But to download and Install the update iOS 8.4 you would need to click on  
>>> "Download and Install"
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 7 Jul 2015, at 11:24 am, Michael Hawkins 
  wrote:
 
 Ronni,
 
 I've checked settings as suggested. Automatic downloads were not enabled, 
 but despite that the iOS update was automatically downloaded last night, 
 but not installed.
 
 That must mean that I have to remain vigilant if I do not want the update 
 to operate. If I'm right, I am not impressed.
 
 Cheers,
 
 Michael.
 
 Sent from my iPhone
 
> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
> 
> Hello Michael,
> 
>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>  wrote:
>> 
>> Will installing the latest iOS update from Apple (force fed to my iPhone 
>> by Apple but not installed) mean that I cannot access the music I have 
>> accumulated over the years in iTunes?
> 
> Won't make any difference to the music you already own or accumulated 
> over the years.
> Apple Music has a DRM component. It's similar to every other streaming 
> service. 
> It does not overwrite the files on your Mac to make all your music 
> DRM-laden.
> 
> You don't have to sign up for the Free three-month trial of the new music 
> streaming service.
> As soon as you open the Music app in iOS 8.4, you’re invited to join the 
> new music streaming service, with a free three-month trial as an 
> enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
> 
> If you do wish to try the new music streaming service for the 3-Month 
> FREE trial, but don't wish to continue after the 3-month trial -make sure 
> you disable Auto Renewal!
> 
> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
> default, the company will begin charging you automatically once your 
> trial is over. 
> 
> Here’s how you can prevent that in iOS.
> 
> 1. Open the Music app and tap the head icon in the upper left. 
> 2. Tap View Apple ID.
> 3. Enter your Apple ID password.
> 4. Under Subscriptions, tap Manage.
> 5. Tap Your Membership,which should show an Active status. 
> 6. Disable Automatic Renewal.
> 
> Or in iTunes:
> 
> 1. Choose Account > View Account.
> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
> link. 
> 3. Click Edit, to the right of Your Membership.
> 4. Under Automatic Renewal, select Off.
> 5. ClickDone.
> 
> 
>> And how do I stop updates from being automatically downloaded to my 
>> iPhone 6?
> 
> You can choose whether apps update manually or automatically:
> 
> 1.  Tap Settings > iTunes & App Store.
> 
> 2. Under Automatic Downloads, enable or disable Updates.
> 
> 3.  If your device has a data plan, you probably want to turn off the Use 
> Cellular Data switch on this screen. 
> That way, when you buy apps or media on a different Apple device, those 
> items will download to this device only if is connected to a Wi-Fi 
> network.
> 
> With automatic downloads enabled for Updates, there’s no need to check 
> the Updates screen in the App Store— iOS automatically downloads and in- 
> stalls upd

Re: ITunes

[Ronda Brown]

Hi Michael,

Something is not set correctly...
Are you sure you have these settings set to OFF  'Gray' on all your iDevices?

1. Open Settings 
2. Tap on iTunes & App Store
3. Under the section titled 'Automatic Downloads' you'll see Items - Music, 
Apps, Books, and Updates (I have all these items OFF - Gray)

4. Tap on each toggle switch you want to turn OFF so that it goes from Green to 
Gray.

Also make sure you have the setting "Use Cellular Data" OFF (gray)
That is the settings I have and the iOS 8.4 is only showing as available to 
"download & install" in Settings > General - Software Update

Cheers,
Ronni

Sent from Ronni's iPad4


> On 7 Jul 2015, at 12:54 pm, Michael Hawkins 
>  wrote:
> 
> Hi Ronni,
> 
> The "page" you've directed me to says iOS 8.4 has been downloaded and there's 
> a button to press to install it.
> 
> Cheers,
> Michael
> Sent from my iPhone
> 
>> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
>> 
>> Are you sure the update downloaded or is it just showing in Software Update?
>> 
>> Settings > General  - Software Update  should show there is an update 
>> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find out 
>> details)
>> 
>> But to download and Install the update iOS 8.4 you would need to click on  
>> "Download and Install"
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>>>  wrote:
>>> 
>>> Ronni,
>>> 
>>> I've checked settings as suggested. Automatic downloads were not enabled, 
>>> but despite that the iOS update was automatically downloaded last night, 
>>> but not installed.
>>> 
>>> That must mean that I have to remain vigilant if I do not want the update 
>>> to operate. If I'm right, I am not impressed.
>>> 
>>> Cheers,
>>> 
>>> Michael.
>>> 
>>> Sent from my iPhone
>>> 
 On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
 
 Hello Michael,
 
> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>  wrote:
> 
> Will installing the latest iOS update from Apple (force fed to my iPhone 
> by Apple but not installed) mean that I cannot access the music I have 
> accumulated over the years in iTunes?
 
 Won't make any difference to the music you already own or accumulated over 
 the years.
 Apple Music has a DRM component. It's similar to every other streaming 
 service. 
 It does not overwrite the files on your Mac to make all your music 
 DRM-laden.
 
 You don't have to sign up for the Free three-month trial of the new music 
 streaming service.
 As soon as you open the Music app in iOS 8.4, you’re invited to join the 
 new music streaming service, with a free three-month trial as an 
 enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
 
 If you do wish to try the new music streaming service for the 3-Month FREE 
 trial, but don't wish to continue after the 3-month trial -make sure you 
 disable Auto Renewal!
 
 Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
 default, the company will begin charging you automatically once your trial 
 is over. 
 
 Here’s how you can prevent that in iOS.
 
 1. Open the Music app and tap the head icon in the upper left. 
 2. Tap View Apple ID.
 3. Enter your Apple ID password.
 4. Under Subscriptions, tap Manage.
 5. Tap Your Membership,which should show an Active status. 
 6. Disable Automatic Renewal.
 
 Or in iTunes:
 
 1. Choose Account > View Account.
 2. Under Settings, find Subscriptions, and click the corresponding Manage 
 link. 
 3. Click Edit, to the right of Your Membership.
 4. Under Automatic Renewal, select Off.
 5. ClickDone.
 
 
> And how do I stop updates from being automatically downloaded to my 
> iPhone 6?
 
 You can choose whether apps update manually or automatically:
 
 1.  Tap Settings > iTunes & App Store.
 
 2. Under Automatic Downloads, enable or disable Updates.
 
 3.  If your device has a data plan, you probably want to turn off the Use 
 Cellular Data switch on this screen. 
 That way, when you buy apps or media on a different Apple device, those 
 items will download to this device only if is connected to a Wi-Fi network.
 
 With automatic downloads enabled for Updates, there’s no need to check the 
 Updates screen in the App Store— iOS automatically downloads and in- 
 stalls updates to apps as they become available. 
 If you disable this option, you must update your apps manually.
 
 Cheers,
 Ronni
 
 13-inch MacBook Air (April 2014)
 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
 8GB 1600MHz LPDDR3 SDRAM
 512GB PCIe-based Flash Storage
 
 OS X Yosemite 10.10.2
 
> 
> Cheers,
> 
> Michael Hawkins
> 
> Sent from my iPhone
-- The WA Macintosh Us

Re: ITunes

[Michael Hawkins]

Hi Ronni,

The "page" you've directed me to says iOS 8.4 has been downloaded and there's a 
button to press to install it.

Cheers,
Michael
Sent from my iPhone

> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
> 
> Are you sure the update downloaded or is it just showing in Software Update?
> 
> Settings > General  - Software Update  should show there is an update 
> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find out 
> details)
> 
> But to download and Install the update iOS 8.4 you would need to click on  
> "Download and Install"
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>>  wrote:
>> 
>> Ronni,
>> 
>> I've checked settings as suggested. Automatic downloads were not enabled, 
>> but despite that the iOS update was automatically downloaded last night, but 
>> not installed.
>> 
>> That must mean that I have to remain vigilant if I do not want the update to 
>> operate. If I'm right, I am not impressed.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> Sent from my iPhone
>> 
>>> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
>>> 
>>> Hello Michael,
>>> 
 On 7 Jul 2015, at 5:59 am, Michael Hawkins 
  wrote:
 
 Will installing the latest iOS update from Apple (force fed to my iPhone 
 by Apple but not installed) mean that I cannot access the music I have 
 accumulated over the years in iTunes?
>>> 
>>> Won't make any difference to the music you already own or accumulated over 
>>> the years.
>>> Apple Music has a DRM component. It's similar to every other streaming 
>>> service. 
>>> It does not overwrite the files on your Mac to make all your music 
>>> DRM-laden.
>>> 
>>> You don't have to sign up for the Free three-month trial of the new music 
>>> streaming service.
>>> As soon as you open the Music app in iOS 8.4, you’re invited to join the 
>>> new music streaming service, with a free three-month trial as an 
>>> enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
>>> 
>>> If you do wish to try the new music streaming service for the 3-Month FREE 
>>> trial, but don't wish to continue after the 3-month trial -make sure you 
>>> disable Auto Renewal!
>>> 
>>> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
>>> default, the company will begin charging you automatically once your trial 
>>> is over. 
>>> 
>>> Here’s how you can prevent that in iOS.
>>> 
>>> 1. Open the Music app and tap the head icon in the upper left. 
>>> 2. Tap View Apple ID.
>>> 3. Enter your Apple ID password.
>>> 4. Under Subscriptions, tap Manage.
>>> 5. Tap Your Membership,which should show an Active status. 
>>> 6. Disable Automatic Renewal.
>>> 
>>> Or in iTunes:
>>> 
>>> 1. Choose Account > View Account.
>>> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
>>> link. 
>>> 3. Click Edit, to the right of Your Membership.
>>> 4. Under Automatic Renewal, select Off.
>>> 5. ClickDone.
>>> 
>>> 
 And how do I stop updates from being automatically downloaded to my iPhone 
 6?
>>> 
>>> You can choose whether apps update manually or automatically:
>>> 
>>> 1.  Tap Settings > iTunes & App Store.
>>> 
>>> 2. Under Automatic Downloads, enable or disable Updates.
>>> 
>>> 3.  If your device has a data plan, you probably want to turn off the Use 
>>> Cellular Data switch on this screen. 
>>> That way, when you buy apps or media on a different Apple device, those 
>>> items will download to this device only if is connected to a Wi-Fi network.
>>> 
>>> With automatic downloads enabled for Updates, there’s no need to check the 
>>> Updates screen in the App Store— iOS automatically downloads and in- stalls 
>>> updates to apps as they become available. 
>>> If you disable this option, you must update your apps manually.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> OS X Yosemite 10.10.2
>>> 
 
 Cheers,
 
 Michael Hawkins
 
 Sent from my iPhone
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: ITunes

[Alan Smith]

I have the same concerns with downloading and installation.

Automatic Downloads for Updates (and music, apps and books) is switched off in 
both iPhone and iPad, but both devices show that Software Update iOS 8.4 has 
been “downloaded”, with the only option to “Install Now”. 

As I don’t want to install the update (a lot of unwanted stuff to get the 
possible benefit of “bug fixes”) I want to prevent the auto downloads!

Regards
Alan

> On 7 Jul 2015, at 11:42 am, Ronda Brown  wrote:
> 
> Are you sure the update downloaded or is it just showing in Software Update?
> 
> Settings > General  - Software Update  should show there is an update 
> available iOS 8.4 & the file size 164MB - (click on 'More Info' to find out 
> details)
> 
> But to download and Install the update iOS 8.4 you would need to click on  
> "Download and Install"
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 7 Jul 2015, at 11:24 am, Michael Hawkins  > wrote:
> 
>> Ronni,
>> 
>> I've checked settings as suggested. Automatic downloads were not enabled, 
>> but despite that the iOS update was automatically downloaded last night, but 
>> not installed.
>> 
>> That must mean that I have to remain vigilant if I do not want the update to 
>> operate. If I'm right, I am not impressed.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> Sent from my iPhone
>> 
>> On 7 Jul 2015, at 8:04 am, Ronni Brown > > wrote:
>> 
>>> Hello Michael,
>>> 
 On 7 Jul 2015, at 5:59 am, Michael Hawkins 
 >>> > wrote:
 
 Will installing the latest iOS update from Apple (force fed to my iPhone 
 by Apple but not installed) mean that I cannot access the music I have 
 accumulated over the years in iTunes?
>>> 
>>> Won't make any difference to the music you already own or accumulated over 
>>> the years.
>>> Apple Music has a DRM component. It's similar to every other streaming 
>>> service. 
>>> It does not overwrite the files on your Mac to make all your music 
>>> DRM-laden.
>>> 
>>> You don't have to sign up for the Free three-month trial of the new music 
>>> streaming service.
>>> As soon as you open the Music app in iOS 8.4, you’re invited to join the 
>>> new music streaming service, with a free three-month trial as an 
>>> enticement. Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
>>> 
>>> If you do wish to try the new music streaming service for the 3-Month FREE 
>>> trial, but don't wish to continue after the 3-month trial -make sure you 
>>> disable Auto Renewal!
>>> 
>>> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
>>> default, the company will begin charging you automatically once your trial 
>>> is over. 
>>> 
>>> Here’s how you can prevent that in iOS.
>>> 
>>> 1. Open the Music app and tap the head icon in the upper left. 
>>> 2. Tap View Apple ID.
>>> 3. Enter your Apple ID password.
>>> 4. Under Subscriptions, tap Manage.
>>> 5. Tap Your Membership,which should show an Active status. 
>>> 6. Disable Automatic Renewal.
>>> 
>>> Or in iTunes:
>>> 
>>> 1. Choose Account > View Account.
>>> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
>>> link. 
>>> 3. Click Edit, to the right of Your Membership.
>>> 4. Under Automatic Renewal, select Off.
>>> 5. ClickDone.
>>> 
>>> 
 And how do I stop updates from being automatically downloaded to my iPhone 
 6?
>>> 
>>> You can choose whether apps update manually or automatically:
>>> 
>>> 1.  Tap Settings > iTunes & App Store.
>>> 
>>> 2. Under Automatic Downloads, enable or disable Updates.
>>> 
>>> 3.  If your device has a data plan, you probably want to turn off the Use 
>>> Cellular Data switch on this screen. 
>>> That way, when you buy apps or media on a different Apple device, those 
>>> items will download to this device only if is connected to a Wi-Fi network.
>>> 
>>> With automatic downloads enabled for Updates, there’s no need to check the 
>>> Updates screen in the App Store— iOS automatically downloads and in- stalls 
>>> updates to apps as they become available. 
>>> If you disable this option, you must update your apps manually.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> OS X Yosemite 10.10.2
>>> 
 
 Cheers,
 
 Michael Hawkins
 
 Sent from my iPhone
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: ITunes

[Ronda Brown]

Are you sure the update downloaded or is it just showing in Software Update?

Settings > General  - Software Update  should show there is an update available 
iOS 8.4 & the file size 164MB - (click on 'More Info' to find out details)

But to download and Install the update iOS 8.4 you would need to click on  
"Download and Install"

Cheers,
Ronni

Sent from Ronni's iPad4


> On 7 Jul 2015, at 11:24 am, Michael Hawkins 
>  wrote:
> 
> Ronni,
> 
> I've checked settings as suggested. Automatic downloads were not enabled, but 
> despite that the iOS update was automatically downloaded last night, but not 
> installed.
> 
> That must mean that I have to remain vigilant if I do not want the update to 
> operate. If I'm right, I am not impressed.
> 
> Cheers,
> 
> Michael.
> 
> Sent from my iPhone
> 
>> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
>> 
>> Hello Michael,
>> 
>>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>>  wrote:
>>> 
>>> Will installing the latest iOS update from Apple (force fed to my iPhone by 
>>> Apple but not installed) mean that I cannot access the music I have 
>>> accumulated over the years in iTunes?
>> 
>> Won't make any difference to the music you already own or accumulated over 
>> the years.
>> Apple Music has a DRM component. It's similar to every other streaming 
>> service. 
>> It does not overwrite the files on your Mac to make all your music DRM-laden.
>> 
>> You don't have to sign up for the Free three-month trial of the new music 
>> streaming service.
>> As soon as you open the Music app in iOS 8.4, you’re invited to join the new 
>> music streaming service, with a free three-month trial as an enticement. 
>> Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
>> 
>> If you do wish to try the new music streaming service for the 3-Month FREE 
>> trial, but don't wish to continue after the 3-month trial -make sure you 
>> disable Auto Renewal!
>> 
>> Turn Off Auto Renewal -- With the three-month free trial, Apple - by 
>> default, the company will begin charging you automatically once your trial 
>> is over. 
>> 
>> Here’s how you can prevent that in iOS.
>> 
>> 1. Open the Music app and tap the head icon in the upper left. 
>> 2. Tap View Apple ID.
>> 3. Enter your Apple ID password.
>> 4. Under Subscriptions, tap Manage.
>> 5. Tap Your Membership,which should show an Active status. 
>> 6. Disable Automatic Renewal.
>> 
>> Or in iTunes:
>> 
>> 1. Choose Account > View Account.
>> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
>> link. 
>> 3. Click Edit, to the right of Your Membership.
>> 4. Under Automatic Renewal, select Off.
>> 5. ClickDone.
>> 
>> 
>>> And how do I stop updates from being automatically downloaded to my iPhone 
>>> 6?
>> 
>> You can choose whether apps update manually or automatically:
>> 
>> 1.  Tap Settings > iTunes & App Store.
>> 
>> 2. Under Automatic Downloads, enable or disable Updates.
>> 
>> 3.  If your device has a data plan, you probably want to turn off the Use 
>> Cellular Data switch on this screen. 
>> That way, when you buy apps or media on a different Apple device, those 
>> items will download to this device only if is connected to a Wi-Fi network.
>> 
>> With automatic downloads enabled for Updates, there’s no need to check the 
>> Updates screen in the App Store— iOS automatically downloads and in- stalls 
>> updates to apps as they become available. 
>> If you disable this option, you must update your apps manually.
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> OS X Yosemite 10.10.2
>> 
>>> 
>>> Cheers,
>>> 
>>> Michael Hawkins
>>> 
>>> Sent from my iPhone
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Re: ITunes

[Michael Hawkins]

Ronni,

I've checked settings as suggested. Automatic downloads were not enabled, but 
despite that the iOS update was automatically downloaded last night, but not 
installed.

That must mean that I have to remain vigilant if I do not want the update to 
operate. If I'm right, I am not impressed.

Cheers,

Michael.

Sent from my iPhone

> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
> 
> Hello Michael,
> 
>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>  wrote:
>> 
>> Will installing the latest iOS update from Apple (force fed to my iPhone by 
>> Apple but not installed) mean that I cannot access the music I have 
>> accumulated over the years in iTunes?
> 
> Won't make any difference to the music you already own or accumulated over 
> the years.
> Apple Music has a DRM component. It's similar to every other streaming 
> service. 
> It does not overwrite the files on your Mac to make all your music DRM-laden.
> 
> You don't have to sign up for the Free three-month trial of the new music 
> streaming service.
> As soon as you open the Music app in iOS 8.4, you’re invited to join the new 
> music streaming service, with a free three-month trial as an enticement. 
> Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
> 
> If you do wish to try the new music streaming service for the 3-Month FREE 
> trial, but don't wish to continue after the 3-month trial -make sure you 
> disable Auto Renewal!
> 
> Turn Off Auto Renewal -- With the three-month free trial, Apple - by default, 
> the company will begin charging you automatically once your trial is over. 
> 
> Here’s how you can prevent that in iOS.
> 
> 1. Open the Music app and tap the head icon in the upper left. 
> 2. Tap View Apple ID.
> 3. Enter your Apple ID password.
> 4. Under Subscriptions, tap Manage.
> 5. Tap Your Membership,which should show an Active status. 
> 6. Disable Automatic Renewal.
> 
> Or in iTunes:
> 
> 1. Choose Account > View Account.
> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
> link. 
> 3. Click Edit, to the right of Your Membership.
> 4. Under Automatic Renewal, select Off.
> 5. ClickDone.
> 
> 
>> And how do I stop updates from being automatically downloaded to my iPhone 6?
> 
> You can choose whether apps update manually or automatically:
> 
> 1.  Tap Settings > iTunes & App Store.
> 
> 2. Under Automatic Downloads, enable or disable Updates.
> 
> 3.  If your device has a data plan, you probably want to turn off the Use 
> Cellular Data switch on this screen. 
> That way, when you buy apps or media on a different Apple device, those items 
> will download to this device only if is connected to a Wi-Fi network.
> 
> With automatic downloads enabled for Updates, there’s no need to check the 
> Updates screen in the App Store— iOS automatically downloads and in- stalls 
> updates to apps as they become available. 
> If you disable this option, you must update your apps manually.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> OS X Yosemite 10.10.2
> 
>> 
>> Cheers,
>> 
>> Michael Hawkins
>> 
>> Sent from my iPhone
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 
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Re: ITunes

[Michael Hawkins]

Thanks Ronni, especially for the warning about automatic self payment installed 
by Apple.

Michael

Sent from my iPhone

> On 7 Jul 2015, at 8:04 am, Ronni Brown  wrote:
> 
> Hello Michael,
> 
>> On 7 Jul 2015, at 5:59 am, Michael Hawkins 
>>  wrote:
>> 
>> Will installing the latest iOS update from Apple (force fed to my iPhone by 
>> Apple but not installed) mean that I cannot access the music I have 
>> accumulated over the years in iTunes?
> 
> Won't make any difference to the music you already own or accumulated over 
> the years.
> Apple Music has a DRM component. It's similar to every other streaming 
> service. 
> It does not overwrite the files on your Mac to make all your music DRM-laden.
> 
> You don't have to sign up for the Free three-month trial of the new music 
> streaming service.
> As soon as you open the Music app in iOS 8.4, you’re invited to join the new 
> music streaming service, with a free three-month trial as an enticement. 
> Don't click "START 3-MONTH FREE TRIAL" if you don't want it.
> 
> If you do wish to try the new music streaming service for the 3-Month FREE 
> trial, but don't wish to continue after the 3-month trial -make sure you 
> disable Auto Renewal!
> 
> Turn Off Auto Renewal -- With the three-month free trial, Apple - by default, 
> the company will begin charging you automatically once your trial is over. 
> 
> Here’s how you can prevent that in iOS.
> 
> 1. Open the Music app and tap the head icon in the upper left. 
> 2. Tap View Apple ID.
> 3. Enter your Apple ID password.
> 4. Under Subscriptions, tap Manage.
> 5. Tap Your Membership,which should show an Active status. 
> 6. Disable Automatic Renewal.
> 
> Or in iTunes:
> 
> 1. Choose Account > View Account.
> 2. Under Settings, find Subscriptions, and click the corresponding Manage 
> link. 
> 3. Click Edit, to the right of Your Membership.
> 4. Under Automatic Renewal, select Off.
> 5. ClickDone.
> 
> 
>> And how do I stop updates from being automatically downloaded to my iPhone 6?
> 
> You can choose whether apps update manually or automatically:
> 
> 1.  Tap Settings > iTunes & App Store.
> 
> 2. Under Automatic Downloads, enable or disable Updates.
> 
> 3.  If your device has a data plan, you probably want to turn off the Use 
> Cellular Data switch on this screen. 
> That way, when you buy apps or media on a different Apple device, those items 
> will download to this device only if is connected to a Wi-Fi network.
> 
> With automatic downloads enabled for Updates, there’s no need to check the 
> Updates screen in the App Store— iOS automatically downloads and in- stalls 
> updates to apps as they become available. 
> If you disable this option, you must update your apps manually.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> OS X Yosemite 10.10.2
> 
>> 
>> Cheers,
>> 
>> Michael Hawkins
>> 
>> Sent from my iPhone
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
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Guidelines - 
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Re: ITunes

[Ronni Brown]

Hello Michael,

> On 7 Jul 2015, at 5:59 am, Michael Hawkins  
> wrote:
> 
> Will installing the latest iOS update from Apple (force fed to my iPhone by 
> Apple but not installed) mean that I cannot access the music I have 
> accumulated over the years in iTunes?

Won't make any difference to the music you already own or accumulated over the 
years.
Apple Music has a DRM component. It's similar to every other streaming service. 
It does not overwrite the files on your Mac to make all your music DRM-laden.

You don't have to sign up for the Free three-month trial of the new music 
streaming service.
As soon as you open the Music app in iOS 8.4, you’re invited to join the new 
music streaming service, with a free three-month trial as an enticement. Don't 
click "START 3-MONTH FREE TRIAL" if you don't want it.

If you do wish to try the new music streaming service for the 3-Month FREE 
trial, but don't wish to continue after the 3-month trial -make sure you 
disable Auto Renewal!

Turn Off Auto Renewal -- With the three-month free trial, Apple - by default, 
the company will begin charging you automatically once your trial is over. 

Here’s how you can prevent that in iOS.

1. Open the Music app and tap the head icon in the upper left. 
2. Tap View Apple ID.
3. Enter your Apple ID password.
4. Under Subscriptions, tap Manage.
5. Tap Your Membership,which should show an Active status. 
6. Disable Automatic Renewal.

Or in iTunes:

1. Choose Account > View Account.
2. Under Settings, find Subscriptions, and click the corresponding Manage link. 
3. Click Edit, to the right of Your Membership.
4. Under Automatic Renewal, select Off.
5. ClickDone.


> And how do I stop updates from being automatically downloaded to my iPhone 6?

You can choose whether apps update manually or automatically:

1.  Tap Settings > iTunes & App Store.

2. Under Automatic Downloads, enable or disable Updates.

3.  If your device has a data plan, you probably want to turn off the Use 
Cellular Data switch on this screen. 
That way, when you buy apps or media on a different Apple device, those items 
will download to this device only if is connected to a Wi-Fi network.

With automatic downloads enabled for Updates, there’s no need to check the 
Updates screen in the App Store— iOS automatically downloads and in- stalls 
updates to apps as they become available. 
If you disable this option, you must update your apps manually.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

OS X Yosemite 10.10.2

> 
> Cheers,
> 
> Michael Hawkins
> 
> Sent from my iPhone

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Re: iTunes advice please

[Severin Crisp]

Many thanks Ronni!
Severin

> On 23 Apr 2015, at 4:22 pm, Ronda Brown  wrote:
> 
> Hi Severin,
> 
> In iTunes v12 - Tune in to Internet stations: 
> 1. Click the Internet Radio button near the top left of the iTunes window (if 
> you don't see it, click ...
> 2. To see available stations, click the triangle next to the type of music 
> you want to listen to.
> 3. To tune in, double-click a station
> 
> To connect to an Internet Broadcast:
> If you know the exact URL of the Internet broadcast, iTunes can connect to it 
> directly.
> 1. Choose File > Open Stream
> 2. Enter the URL of the broadcast you want to listen to.
> 
> Note: you can't record or save a song from an Internet broadcast, but you can 
> add your favorite stations to your library or to a playlist so that you can 
> tune in easily.
> 
> Create a Playlist and drag your favorite stations to it.
>  
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 23 Apr 2015, at 3:31 pm, Severin Crisp  > wrote:
> 
>> It is probably simple but I must admit to being an iTunes novice and use 
>> only the most basic functions.   
>> I can get ABC radio stations to play live from my browser, no problem.   How 
>> do I make them appear in the Radio Stations list in iTunes?   
>> Once they are there how do I record off air and save?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




-- The WA Macintosh User Group Mailing List --
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Re: iTunes advice please

[Ronda Brown]

Hi Severin,

In iTunes v12 - Tune in to Internet stations: 
1. Click the Internet Radio button near the top left of the iTunes window (if 
you don't see it, click ...
2. To see available stations, click the triangle next to the type of music you 
want to listen to.
3. To tune in, double-click a station

To connect to an Internet Broadcast:
If you know the exact URL of the Internet broadcast, iTunes can connect to it 
directly.
1. Choose File > Open Stream
2. Enter the URL of the broadcast you want to listen to.

Note: you can't record or save a song from an Internet broadcast, but you can 
add your favorite stations to your library or to a playlist so that you can 
tune in easily.

Create a Playlist and drag your favorite stations to it.
 
Cheers,
Ronni

Sent from Ronni's iPad4


> On 23 Apr 2015, at 3:31 pm, Severin Crisp  wrote:
> 
> It is probably simple but I must admit to being an iTunes novice and use only 
> the most basic functions.   
> I can get ABC radio stations to play live from my browser, no problem.   How 
> do I make them appear in the Radio Stations list in iTunes?   
> Once they are there how do I record off air and save?  
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
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Re: iTunes Store temporarily unavailable ?

[Stephen Chape]

Thanks Ronni,
I caught the gist on CNET this morning.
Couldn’t figure it last night though !


> On 12 Mar 2015, at 9:01 pm, Ronda Brown  wrote:
> 
> Hi Stephen,
> 
> /Quote:
> Apple's iTunes, App Store hit by 12-hour outage costing up to $32 million
> 
> Apple has restored service to its popular iTunes and app stores after a 
> 12-hour global outage on Thursday.
> The widespread disruption in service was rare for Apple, but it still 
> frustrated users around the world.
> Apple blamed the outage on an internal technical error.
> "The cause was an internal DNS error at Apple," said Apple spokesman Tom 
> Neumayr.
> Four of Apple's major digital stores — iTunes, App Store, Mac App Store and 
> the iBooks Store — were down, according to a status update on the company's 
> website.
> 
> Revenue from those stores and other services averages $US50 million ($65 
> million) a day, meaning up to $US25 million ($32m) was potentially lost.
> 
> The outage came two days after the company held an event to promote the Apple 
> Watch.
> 
> "Customers may be unable to make purchases from the App Store, iTunes Store, 
> iBooks Store, or Mac App Store," a message on Apple's status page read.
> 
> When attempting to make a purchase or download a free app, a message appeared 
> stating users can't connect to iTunes.
> 
> "We apologise to our customers experiencing problems with iTunes and other 
> services this morning," Neumayr said in an emailed statement on Wednesday 
> afternoon. "The cause was an internal DNS error at Apple. We're working to 
> make all of the services available to customers as soon as possible, and we 
> thank everyone for their patience."
> 
> USA Today
> 
> 
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 11 Mar 2015, at 9:38 pm, Stephen Chape  > wrote:
> 
>> M … very strange !
>> I have just downloaded and installed the new iOS for my iPhone without a 
>> problem.
>> However the 2 Apps that need updating still say “iTunes store temporarily 
>> unavailable, try again later”
>> Doesn’t make sense to me, but I will leave till tomorrow now anyway.
>> 
>> 
 
 There's an article on 9-5 Mac about Apple outages and sign in problems at 
 the moment. The App Store, iTunes Store and iBookstore are having 
 intermittent problems and you may have trouble signing in with your Apple 
 ID.
 
 Sent from my iPad
 
 On 11 Mar 2015, at 6:59 pm, rb...@iinet.net.au  
 wrote:
 
> loads ok for me
> 6:59pm
> blitto 
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au 
> To:
> "WAMUG Mailing List" mailto:wamug@wamug.org.au>>
> Cc:
> 
> Sent:
> Wed, 11 Mar 2015 18:41:10 +0800
> Subject:
> iTunes Store temporarily unavailable ?
> 
> 
> Hi folks,
> 
> Is anyone else getting the above ?
> Or is it just me ?
> 
> Regards,
> Stephen Chape
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
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Guidelines - 
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Re: iTunes Store temporarily unavailable ?

[Ronda Brown]

Hi Stephen,

/Quote:
Apple's iTunes, App Store hit by 12-hour outage costing up to $32 million

Apple has restored service to its popular iTunes and app stores after a 12-hour 
global outage on Thursday.

The widespread disruption in service was rare for Apple, but it still 
frustrated users around the world.

Apple blamed the outage on an internal technical error.

"The cause was an internal DNS error at Apple," said Apple spokesman Tom 
Neumayr.

Four of Apple's major digital stores — iTunes, App Store, Mac App Store and the 
iBooks Store — were down, according to a status update on the company's website.

Revenue from those stores and other services averages $US50 million ($65 
million) a day, meaning up to $US25 million ($32m) was potentially lost.

The outage came two days after the company held an event to promote the Apple 
Watch.

"Customers may be unable to make purchases from the App Store, iTunes Store, 
iBooks Store, or Mac App Store," a message on Apple's status page read.

When attempting to make a purchase or download a free app, a message appeared 
stating users can't connect to iTunes.

"We apologise to our customers experiencing problems with iTunes and other 
services this morning," Neumayr said in an emailed statement on Wednesday 
afternoon. "The cause was an internal DNS error at Apple. We're working to make 
all of the services available to customers as soon as possible, and we thank 
everyone for their patience."

USA Today



Cheers,
Ronni

Sent from Ronni's iPad4


> On 11 Mar 2015, at 9:38 pm, Stephen Chape  wrote:
> 
> M … very strange !
> I have just downloaded and installed the new iOS for my iPhone without a 
> problem.
> However the 2 Apps that need updating still say “iTunes store temporarily 
> unavailable, try again later”
> Doesn’t make sense to me, but I will leave till tomorrow now anyway.
> 
> 
>>> 
>>> There's an article on 9-5 Mac about Apple outages and sign in problems at 
>>> the moment. The App Store, iTunes Store and iBookstore are having 
>>> intermittent problems and you may have trouble signing in with your Apple 
>>> ID.
>>> 
>>> Sent from my iPad
>>> 
 On 11 Mar 2015, at 6:59 pm, rb...@iinet.net.au wrote:
 
 loads ok for me
 6:59pm
 blitto 
 
 
 
 - Original Message -
 From:
 wamug@wamug.org.au
 
 To:
 "WAMUG Mailing List" 
 Cc:
 
 Sent:
 Wed, 11 Mar 2015 18:41:10 +0800
 Subject:
 iTunes Store temporarily unavailable ?
 
 
 Hi folks,
 
 Is anyone else getting the above ?
 Or is it just me ?
 
 Regards,
 Stephen Chape
-- The WA Macintosh User Group Mailing List --
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Re: iTunes Store temporarily unavailable ?

[Stephen Chape]

M … very strange !
I have just downloaded and installed the new iOS for my iPhone without a 
problem.
However the 2 Apps that need updating still say “iTunes store temporarily 
unavailable, try again later”
Doesn’t make sense to me, but I will leave till tomorrow now anyway.


> On 11 Mar 2015, at 7:12 pm, Stephen Chape  wrote:
> 
> Thanks Susan & Blitto.
> I will try again later !
> 
> 
>> On 11 Mar 2015, at 7:01 pm, Susan Hastings > > wrote:
>> 
>> There's an article on 9-5 Mac about Apple outages and sign in problems at 
>> the moment. The App Store, iTunes Store and iBookstore are having 
>> intermittent problems and you may have trouble signing in with your Apple ID.
>> 
>> Sent from my iPad
>> 
>> On 11 Mar 2015, at 6:59 pm, rb...@iinet.net.au  
>> wrote:
>> 
>>> loads ok for me
>>> 6:59pm
>>> blitto 
>>> 
>>> 
>>> 
>>> - Original Message -
>>> From:
>>> wamug@wamug.org.au 
>>> To:
>>> "WAMUG Mailing List" mailto:wamug@wamug.org.au>>
>>> Cc:
>>> 
>>> Sent:
>>> Wed, 11 Mar 2015 18:41:10 +0800
>>> Subject:
>>> iTunes Store temporarily unavailable ?
>>> 
>>> 
>>> Hi folks,
>>> 
>>> Is anyone else getting the above ?
>>> Or is it just me ?
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
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Re: iTunes Store temporarily unavailable ?

[Stephen Chape]

Thanks Susan & Blitto.
I will try again later !


> On 11 Mar 2015, at 7:01 pm, Susan Hastings  wrote:
> 
> There's an article on 9-5 Mac about Apple outages and sign in problems at the 
> moment. The App Store, iTunes Store and iBookstore are having intermittent 
> problems and you may have trouble signing in with your Apple ID.
> 
> Sent from my iPad
> 
> On 11 Mar 2015, at 6:59 pm, rb...@iinet.net.au  
> wrote:
> 
>> loads ok for me
>> 6:59pm
>> blitto 
>> 
>> 
>> 
>> - Original Message -
>> From:
>> wamug@wamug.org.au 
>> To:
>> "WAMUG Mailing List" mailto:wamug@wamug.org.au>>
>> Cc:
>> 
>> Sent:
>> Wed, 11 Mar 2015 18:41:10 +0800
>> Subject:
>> iTunes Store temporarily unavailable ?
>> 
>> 
>> Hi folks,
>> 
>> Is anyone else getting the above ?
>> Or is it just me ?
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






-- The WA Macintosh User Group Mailing List --
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Guidelines - 
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Re: iTunes Store temporarily unavailable ?

[Susan Hastings]

There's an article on 9-5 Mac about Apple outages and sign in problems at the 
moment. The App Store, iTunes Store and iBookstore are having intermittent 
problems and you may have trouble signing in with your Apple ID.

Sent from my iPad

> On 11 Mar 2015, at 6:59 pm, rb...@iinet.net.au wrote:
> 
> loads ok for me
> 6:59pm
> blitto 
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au
> 
> To:
> "WAMUG Mailing List" 
> Cc:
> 
> Sent:
> Wed, 11 Mar 2015 18:41:10 +0800
> Subject:
> iTunes Store temporarily unavailable ?
> 
> 
> Hi folks,
> 
> Is anyone else getting the above ?
> Or is it just me ?
> 
> Regards,
> Stephen Chape
> 
> 
> 
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
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Re: iTunes Store temporarily unavailable ?

[rblit]

loads ok for me6:59pmblitto 

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG Mailing List" 
Cc:
Sent:Wed, 11 Mar 2015 18:41:10 +0800
Subject:iTunes Store temporarily unavailable ?

 Hi folks,
 Is anyone else getting the above ? Or is it just me ?

Regards,
Stephen Chape 


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Re: iTunes no sound

[Bill Parker]

Am I going made or what?  I touched nothing, esp. the sound item in Controls 
yesterday.  At least I am back where I should be.   Thansk!
On 10 Oct 2014, at 16:01, Ronda Brown  wrote:

> Hi Bill,
> 
> In iTunes go to Controls (in Menu bar) > Increase Volume
> Or use the Volume slider at the top of the iTunes Window
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 10 Oct 2014, at 3:28 pm, Bill Parker  wrote:
>> 
>> Yesetrday iTunes worked OK.   Today, it cranks up but makes NO sound.  All 
>> other sound producing sources (iView, UTube etc) all work fine.  All 
>> settings in Sys Preferences look OK.
>> 
>> Any help welcome.
>> 
>> 
>> Bill
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Re: iTunes no sound

[Ronda Brown]

Hi Bill,

In iTunes go to Controls (in Menu bar) > Increase Volume
Or use the Volume slider at the top of the iTunes Window

Cheers,
Ronni

Sent from Ronni's iPad4


> On 10 Oct 2014, at 3:28 pm, Bill Parker  wrote:
> 
> Yesetrday iTunes worked OK.   Today, it cranks up but makes NO sound.  All 
> other sound producing sources (iView, UTube etc) all work fine.  All settings 
> in Sys Preferences look OK.
> 
> Any help welcome.
> 
> 
> Bill
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Re: iTunes 11.2.2

[Kevin Lock]

Thanks Ronni, but I have a few Macs with music on them and I don’t need to play 
from the iMac I use for work.  I won’t do an upgrade of iTunes again.   When I 
googled it there seems to be plenty of people who have lost their library.

Thanks again,

Kev


On 16 Aug 2014, at 4:23 pm, Ronda Brown  wrote:

> Hi Kevin,
> 
> Do you require anymore help on this or is it solved?
> I'm trying to clear out a backlog of WAMUG emails I've replied to but have 
> not received an update on the result.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 8 Aug 2014, at 9:10 am, Ronni Brown  wrote:
> 
>> On 8 Aug 2014, at 8:28 am, Kevin Lock  wrote:
>> 
>>> Upgrade has lost all my music. How can I return to iTunes 10?   
>>> 
>>> I have read many postings about similar problems with 11.2.2.
>>> 
>>> Unhappy Kev
>> 
>> Hi Kevin,
>> 
>> iTunes is currently at version 11.3.1 for Mac OS X?
>> Do you have a backup of your iTunes Library before you did the Upgrade?
>> 
>> Check here for any solutions: iTunes: Finding lost media and downloads
>> 
>> 
>> If you can't solve the problem from the Apple Support link above, you could 
>> try:
>> 
>> Empty/corrupt library after upgrade/crash
>> 
>> Hopefully it's not been too long since you last upgraded iTunes, in fact if 
>> you get an empty/incomplete library immediately after upgrading then with 
>> the following steps you shouldn't lose a thing or need to do any further 
>> housekeeping. 
>> 
>> In the Previous iTunes Libraries folder should be a number of dated iTunes 
>> Library files. 
>> Take the most recent of these and copy it into the iTunes folder. 
>> Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename 
>> the restored file as iTunes Library.itl. 
>> 
>> Start iTunes. Should all be good, bar any recent additions to or deletions 
>> from your library.
>>  
>> When you get it all working make a backup!
>> 
>> Cheers,
>> Ronni
>> 
>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
>> 2.3GHz / 8GB / 750GB @ 7200rpm HD
>> 
>> OS X 10.9.4 Mavericks
>> Windows 7 Ultimate (under sufferance)
>> 
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Re: iTunes 11.2.2

[Ronda Brown]

Hi Kevin,

Do you require anymore help on this or is it solved?
I'm trying to clear out a backlog of WAMUG emails I've replied to but have not 
received an update on the result.

Cheers,
Ronni
Sent from Ronni's iPad4


> On 8 Aug 2014, at 9:10 am, Ronni Brown  wrote:
> 
>> On 8 Aug 2014, at 8:28 am, Kevin Lock  wrote:
>> 
>> Upgrade has lost all my music. How can I return to iTunes 10?   
>> 
>> I have read many postings about similar problems with 11.2.2.
>> 
>> Unhappy Kev
> 
> Hi Kevin,
> 
> iTunes is currently at version 11.3.1 for Mac OS X?
> Do you have a backup of your iTunes Library before you did the Upgrade?
> 
> Check here for any solutions: iTunes: Finding lost media and downloads
> 
> 
> If you can't solve the problem from the Apple Support link above, you could 
> try:
> 
> Empty/corrupt library after upgrade/crash
> 
> Hopefully it's not been too long since you last upgraded iTunes, in fact if 
> you get an empty/incomplete library immediately after upgrading then with the 
> following steps you shouldn't lose a thing or need to do any further 
> housekeeping. 
> 
> In the Previous iTunes Libraries folder should be a number of dated iTunes 
> Library files. 
> Take the most recent of these and copy it into the iTunes folder. 
> Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the 
> restored file as iTunes Library.itl. 
> 
> Start iTunes. Should all be good, bar any recent additions to or deletions 
> from your library.
>  
> When you get it all working make a backup!
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.9.4 Mavericks
> Windows 7 Ultimate (under sufferance)
> 
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Re: iTunes 11.2.2

[Ronni Brown]

On 8 Aug 2014, at 8:28 am, Kevin Lock  wrote:

> Upgrade has lost all my music. How can I return to iTunes 10?   
> 
> I have read many postings about similar problems with 11.2.2.
> 
> Unhappy Kev

Hi Kevin,

iTunes is currently at version 11.3.1 for Mac OS X?
Do you have a backup of your iTunes Library before you did the Upgrade?

Check here for any solutions: iTunes: Finding lost media and downloads


If you can't solve the problem from the Apple Support link above, you could try:

Empty/corrupt library after upgrade/crash

Hopefully it's not been too long since you last upgraded iTunes, in fact if you 
get an empty/incomplete library immediately after upgrading then with the 
following steps you shouldn't lose a thing or need to do any further 
housekeeping. 

In the Previous iTunes Libraries folder should be a number of dated iTunes 
Library files. 
Take the most recent of these and copy it into the iTunes folder. 
Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the 
restored file as iTunes Library.itl. 

Start iTunes. Should all be good, bar any recent additions to or deletions from 
your library.
 
When you get it all working make a backup!

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.9.4 Mavericks
Windows 7 Ultimate (under sufferance)



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Re: iTunes mystery

[Severin Crisp]

To be fair, I did not ask for an explanation, just gave the OK to clear the 
offending items and it happened
Severin

On 16 Jul 2014, at 3:08 pm, Ronni Brown  wrote:

> Thanks Severin for letting us know the outcome of this strange 'mystery'.
> I do feel it is poor that Apple can't (or won't)... give an explanation as to 
> how this could happen in an Account.
> 
> I had though of something similar to iTunes Match, knowing what type of music 
> you like and anything with a match is automatically added to iCloud?
> 
> Cheers,
> Ronni
> 
> On 16 Jul 2014, at 2:32 pm, Severin Crisp  wrote:
> 
>> My iTunes mystery is solved.  Yes, it was a corruption of my account with 
>> stray items ( in fact 14 nice operatic arias) waiting to download but not 
>> ordered or paid for by me.  On receiving my authorisation an Apple support 
>> helper cleared them.  All fine now but no explanation of how it happened.  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au
>> 
> 
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> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: iTunes mystery

[Ronni Brown]

Thanks Severin for letting us know the outcome of this strange 'mystery'.
I do feel it is poor that Apple can't (or won't)... give an explanation as to 
how this could happen in an Account.

I had though of something similar to iTunes Match, knowing what type of music 
you like and anything with a match is automatically added to iCloud?

Cheers,
Ronni

On 16 Jul 2014, at 2:32 pm, Severin Crisp  wrote:

> My iTunes mystery is solved.  Yes, it was a corruption of my account with 
> stray items ( in fact 14 nice operatic arias) waiting to download but not 
> ordered or paid for by me.  On receiving my authorisation an Apple support 
> helper cleared them.  All fine now but no explanation of how it happened.  
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 

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Re: iTunes mystery

[Severin Crisp]

Daniel, yes I do have several external drives.  Shutting them down and 
restarting iTunes has no effect.  The problem is corruption within my account, 
I am convinced of that.  
ATB
Severin
The new RAM has made a huge difference and simplification when running After 
Effects.  

On 14 Jul 2014, at 1:51 pm, Daniel Kerr  wrote:

> Hi Severin
> 
> I must admit I haven't followed all this, so apologies if I'm missing some of 
> it (or on the wrong track), but just a thought.  - 
> Do you have an external drive connected that may be shared with another 
> machine as well?
> I know sometimes if a drive is connected that the Mac App Store can actually 
> show Apps that are on another drive (or from another Applications folder) as 
> "needing to be updated". The same shouldn't apply to iTunes, (as it's 
> normally in the iTunes Media Apps folder), but that may be something to 
> "test". Disconnect all drives, (maybe even restart), Quit iTunes, then 
> re-open it and see if anything shows up in Downloads.
> Might be worth a try… ;)
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 5
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> On 14/07/2014, at 1:47 PM, Severin Crisp  wrote:
> 
>> No, that does not delete them.  Here is what I have just sent to Apple 
>> support, let’s see if they can figured it out! 
>> Severin
>> 
>> When I connect to the iTunes store I get an error window saying "There was a 
>> problem downloading some items".  The listed items are items that I have 
>> never ordered, accessed or been billed for.   My Download window shows no 
>> items but brings up the same message when I try to download.  
>> How do I clear this annoying intrusion?  
>> Thank you
>> Severin Crisp
>> 
>> On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:
>> 
 So called problem downloads are listed in the error message window.
>>> 
>>> Can you delete them from there? Control - Click
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
>>> 
 Nothing ever shows in the Downloads window.   So called problem downloads 
 are listed in the error message window.  Do not lose any sleep over this, 
 it is an annoyance not a problem.  
 Severin
 
 On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
> I haven't forgotten about your problem, but I am mystified by it. 
> Can you delete the tracks in the Downloads window?
> Or in the Error downloads window?
> 
> You might need to "Control-Click > Move to Trash"
> Then Empty the trash
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
>> No joy there, it just brings up the same download error message window.  
>> Sometimes there are 14 items and sometimes 28 but if you look at the 
>> list the 14 are just duplicated when it says 28.  
>> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
 Yes, I have checked my account and purchase history and all incorrect.
   Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see! 
>>> Did you mean "all incorrect" or "all correct"?
>>> 
>>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>>> sent to me.
>>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>>> click on the download arrow to see what are the 14 iTunes Downloads 
>>> Available.
>>> You can put the tick back in "Allow simultaneous downloads" after 
>>> checking.
>>> 
>>> These items seem to be different/separate downloads to the original 
>>> issue "There were problems downloading some purchased items" with 28 
>>> total errors.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  
>>> wrote:
>>> 
 Yes, I have checked my account and purchase history and all incorrect. 
  Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see!   All the items listed with the error 
 notification are intruders - not ordered or paid for and not knowingly 
 or intentionally visited.  I sent you offline a screen shot of my 
 Downloads window which says 14 items awaiting download - but they are 
>>

Re: iTunes mystery

[Daniel Kerr]

Hi Severin

I must admit I haven't followed all this, so apologies if I'm missing some of 
it (or on the wrong track), but just a thought.  - 
Do you have an external drive connected that may be shared with another machine 
as well?
I know sometimes if a drive is connected that the Mac App Store can actually 
show Apps that are on another drive (or from another Applications folder) as 
"needing to be updated". The same shouldn't apply to iTunes, (as it's normally 
in the iTunes Media Apps folder), but that may be something to "test". 
Disconnect all drives, (maybe even restart), Quit iTunes, then re-open it and 
see if anything shows up in Downloads.
Might be worth a try… ;)

Kind regards
Daniel

Sent from my iPhone 5

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

On 14/07/2014, at 1:47 PM, Severin Crisp  wrote:

> No, that does not delete them.  Here is what I have just sent to Apple 
> support, let’s see if they can figured it out! 
> Severin
> 
> When I connect to the iTunes store I get an error window saying "There was a 
> problem downloading some items".  The listed items are items that I have 
> never ordered, accessed or been billed for.   My Download window shows no 
> items but brings up the same message when I try to download.  
> How do I clear this annoying intrusion?  
> Thank you
> Severin Crisp
> 
> On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:
> 
>>> So called problem downloads are listed in the error message window.
>> 
>> Can you delete them from there? Control - Click
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
>> 
>>> Nothing ever shows in the Downloads window.   So called problem downloads 
>>> are listed in the error message window.  Do not lose any sleep over this, 
>>> it is an annoyance not a problem.  
>>> Severin
>>> 
>>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>>> 
 Hi Severin,
 
 I haven't forgotten about your problem, but I am mystified by it. 
 Can you delete the tracks in the Downloads window?
 Or in the Error downloads window?
 
 You might need to "Control-Click > Move to Trash"
 Then Empty the trash
 
 Cheers,
 Ronni
 Sent from Ronni's iPad4
 
 On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
 
> No joy there, it just brings up the same download error message window.  
> Sometimes there are 14 items and sometimes 28 but if you look at the list 
> the 14 are just duplicated when it says 28.  
> Severin
> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.
>>>   Everything I have bought has downloaded and been charged for back to 
>>> 2006 as far as I can see! 
>> Did you mean "all incorrect" or "all correct"?
>> 
>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>> sent to me.
>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>> click on the download arrow to see what are the 14 iTunes Downloads 
>> Available.
>> You can put the tick back in "Allow simultaneous downloads" after 
>> checking.
>> 
>> These items seem to be different/separate downloads to the original 
>> issue "There were problems downloading some purchased items" with 28 
>> total errors.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  
>> wrote:
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.  
>>> Everything I have bought has downloaded and been charged for back to 
>>> 2006 as far as I can see!   All the items listed with the error 
>>> notification are intruders - not ordered or paid for and not knowingly 
>>> or intentionally visited.  I sent you offline a screen shot of my 
>>> Downloads window which says 14 items awaiting download - but they are 
>>> not listed and the window is blank.  
>>> Severin
>>> 
>>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>>> 
 Hi Severin,
 
 Yes, sounds like you need to check your iTunes Account and see what 
 you have purchased and downloaded & what needs downloading.
 Have you been syncing your iPad purchases to iTunes regularly?
 
 View your purchase history
 You can see a list of all your iTunes Store purch

Re: iTunes mystery

[Severin Crisp]

No, that does not delete them.  Here is what I have just sent to Apple support, 
let’s see if they can figured it out! 
Severin

When I connect to the iTunes store I get an error window saying "There was a 
problem downloading some items".  The listed items are items that I have never 
ordered, accessed or been billed for.   My Download window shows no items but 
brings up the same message when I try to download.  
How do I clear this annoying intrusion?  
Thank you
Severin Crisp

On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:

>> So called problem downloads are listed in the error message window.
> 
> Can you delete them from there? Control - Click
> 
> Sent from Ronni's iPad4
> 
> 
> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
> 
>> Nothing ever shows in the Downloads window.   So called problem downloads 
>> are listed in the error message window.  Do not lose any sleep over this, it 
>> is an annoyance not a problem.  
>> Severin
>> 
>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I haven't forgotten about your problem, but I am mystified by it. 
>>> Can you delete the tracks in the Downloads window?
>>> Or in the Error downloads window?
>>> 
>>> You might need to "Control-Click > Move to Trash"
>>> Then Empty the trash
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
>>> 
 No joy there, it just brings up the same download error message window.  
 Sometimes there are 14 items and sometimes 28 but if you look at the list 
 the 14 are just duplicated when it says 28.  
 Severin
 On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
>> Yes, I have checked my account and purchase history and all incorrect.
>>   Everything I have bought has downloaded and been charged for back to 
>> 2006 as far as I can see! 
> Did you mean "all incorrect" or "all correct"?
> 
> I've just had a look at your iTunes - Window > Downloads Screenshot you 
> sent to me.
> Take the tick out of "Allow simultaneous downloads" and see if you can 
> click on the download arrow to see what are the 14 iTunes Downloads 
> Available.
> You can put the tick back in "Allow simultaneous downloads" after 
> checking.
> 
> These items seem to be different/separate downloads to the original issue 
> "There were problems downloading some purchased items" with 28 total 
> errors.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
>> Yes, I have checked my account and purchase history and all incorrect.  
>> Everything I have bought has downloaded and been charged for back to 
>> 2006 as far as I can see!   All the items listed with the error 
>> notification are intruders - not ordered or paid for and not knowingly 
>> or intentionally visited.  I sent you offline a screen shot of my 
>> Downloads window which says 14 items awaiting download - but they are 
>> not listed and the window is blank.  
>> Severin
>> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> Yes, sounds like you need to check your iTunes Account and see what you 
>>> have purchased and downloaded & what needs downloading.
>>> Have you been syncing your iPad purchases to iTunes regularly?
>>> 
>>> View your purchase history
>>> You can see a list of all your iTunes Store purchases.
>>> 
>>> Choose Store > View My Apple ID, and sign in.
>>> In the Account Information window, click See All (below Purchase 
>>> History).
>>> The purchase history shows purchases made using this account, with your 
>>> most recent purchases shown first. To view details of previous 
>>> purchases, click the arrow to the left of the order date. If your 
>>> purchase history seems incomplete, make sure you’ve clicked the arrow 
>>> next to each previous purchase to see all your purchase history 
>>> information.
>>> 
>>> If your purchase history seems to be incorrect, or you believe you’ve 
>>> been charged for an item you didn’t buy, visit the iTunes Store Support 
>>> website.
>>> 
>>> Also in iTunes - under Help > iTunes Tutorials
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  
>>> wrote:
>>> 
 I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
 error warning persists.   My account lists items (unspecified) 
 awaiting to be downloaded and a Download Now button, which I have not 
 pressed!I suspect I need to clean up my account and that there is 
 nothing wrong with ITunes on either my iMac or iPad.  
 Severin
 
 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 

Re: iTunes mystery

[Ronda Brown]

> So called problem downloads are listed in the error message window.

Can you delete them from there? Control - Click

Sent from Ronni's iPad4


> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
> 
> Nothing ever shows in the Downloads window.   So called problem downloads are 
> listed in the error message window.  Do not lose any sleep over this, it is 
> an annoyance not a problem.  
> Severin
> 
>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>> 
>> Hi Severin,
>> 
>> I haven't forgotten about your problem, but I am mystified by it. 
>> Can you delete the tracks in the Downloads window?
>> Or in the Error downloads window?
>> 
>> You might need to "Control-Click > Move to Trash"
>> Then Empty the trash
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>>> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
>>> 
>>> No joy there, it just brings up the same download error message window.  
>>> Sometimes there are 14 items and sometimes 28 but if you look at the list 
>>> the 14 are just duplicated when it says 28.  
>>> Severin
 On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
 
 Hi Severin,
 
> Yes, I have checked my account and purchase history and all incorrect.
>   Everything I have bought has downloaded and been charged for back to 
> 2006 as far as I can see! 
 Did you mean "all incorrect" or "all correct"?
 
 I've just had a look at your iTunes - Window > Downloads Screenshot you 
 sent to me.
 Take the tick out of "Allow simultaneous downloads" and see if you can 
 click on the download arrow to see what are the 14 iTunes Downloads 
 Available.
 You can put the tick back in "Allow simultaneous downloads" after checking.
 
 These items seem to be different/separate downloads to the original issue 
 "There were problems downloading some purchased items" with 28 total 
 errors.
 
 Cheers,
 Ronni
 Sent from Ronni's iPad4
 
 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
> Yes, I have checked my account and purchase history and all incorrect.  
> Everything I have bought has downloaded and been charged for back to 2006 
> as far as I can see!   All the items listed with the error notification 
> are intruders - not ordered or paid for and not knowingly or 
> intentionally visited.  I sent you offline a screen shot of my Downloads 
> window which says 14 items awaiting download - but they are not listed 
> and the window is blank.  
> Severin
> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Yes, sounds like you need to check your iTunes Account and see what you 
>> have purchased and downloaded & what needs downloading.
>> Have you been syncing your iPad purchases to iTunes regularly?
>> 
>> View your purchase history
>> You can see a list of all your iTunes Store purchases.
>> 
>> Choose Store > View My Apple ID, and sign in.
>> In the Account Information window, click See All (below Purchase 
>> History).
>> The purchase history shows purchases made using this account, with your 
>> most recent purchases shown first. To view details of previous 
>> purchases, click the arrow to the left of the order date. If your 
>> purchase history seems incomplete, make sure you’ve clicked the arrow 
>> next to each previous purchase to see all your purchase history 
>> information.
>> 
>> If your purchase history seems to be incorrect, or you believe you’ve 
>> been charged for an item you didn’t buy, visit the iTunes Store Support 
>> website.
>> 
>> Also in iTunes - under Help > iTunes Tutorials
>> 
>> Cheers,
>> Ronni
>> 
>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  
>>> wrote:
>>> 
>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>>> error warning persists.   My account lists items (unspecified) awaiting 
>>> to be downloaded and a Download Now button, which I have not pressed!   
>>>  I suspect I need to clean up my account and that there is nothing 
>>> wrong with ITunes on either my iMac or iPad.  
>>> Severin
>>> 
>>> 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 "An unknown error occurred (8268).
 Use the Check for Available Downloads command in the Store menu to 
 download again later."
 
 Normally this error would indicate a Network problem, could be on 
 Apple Servers or your end and connection was disrupted at some stage?
 
 What happens if you do as suggested "Use the Check for Available 
 Downloads command in the Store menu to download again later"?
 
 What version of iTunes are you running, do you have the latest v11.3? 
 If not I suggest:
 1.  Quit iTunes

Re: iTunes mystery

[Severin Crisp]

Nothing ever shows in the Downloads window.   So called problem downloads are 
listed in the error message window.  Do not lose any sleep over this, it is an 
annoyance not a problem.  
Severin

On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:

> Hi Severin,
> 
> I haven't forgotten about your problem, but I am mystified by it. 
> Can you delete the tracks in the Downloads window?
> Or in the Error downloads window?
> 
> You might need to "Control-Click > Move to Trash"
> Then Empty the trash
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
>> No joy there, it just brings up the same download error message window.  
>> Sometimes there are 14 items and sometimes 28 but if you look at the list 
>> the 14 are just duplicated when it says 28.  
>> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
 Yes, I have checked my account and purchase history and all incorrect.
   Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see! 
>>> Did you mean "all incorrect" or "all correct"?
>>> 
>>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>>> sent to me.
>>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>>> click on the download arrow to see what are the 14 iTunes Downloads 
>>> Available.
>>> You can put the tick back in "Allow simultaneous downloads" after checking.
>>> 
>>> These items seem to be different/separate downloads to the original issue 
>>> "There were problems downloading some purchased items" with 28 total errors.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
>>> 
 Yes, I have checked my account and purchase history and all incorrect.  
 Everything I have bought has downloaded and been charged for back to 2006 
 as far as I can see!   All the items listed with the error notification 
 are intruders - not ordered or paid for and not knowingly or intentionally 
 visited.  I sent you offline a screen shot of my Downloads window which 
 says 14 items awaiting download - but they are not listed and the window 
 is blank.  
 Severin
 
 On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
 
> Hi Severin,
> 
> Yes, sounds like you need to check your iTunes Account and see what you 
> have purchased and downloaded & what needs downloading.
> Have you been syncing your iPad purchases to iTunes regularly?
> 
> View your purchase history
> You can see a list of all your iTunes Store purchases.
> 
> Choose Store > View My Apple ID, and sign in.
> In the Account Information window, click See All (below Purchase History).
> The purchase history shows purchases made using this account, with your 
> most recent purchases shown first. To view details of previous purchases, 
> click the arrow to the left of the order date. If your purchase history 
> seems incomplete, make sure you’ve clicked the arrow next to each 
> previous purchase to see all your purchase history information.
> 
> If your purchase history seems to be incorrect, or you believe you’ve 
> been charged for an item you didn’t buy, visit the iTunes Store Support 
> website.
> 
> Also in iTunes - under Help > iTunes Tutorials
> 
> Cheers,
> Ronni
> 
> 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>> error warning persists.   My account lists items (unspecified) awaiting 
>> to be downloaded and a Download Now button, which I have not pressed!
>> I suspect I need to clean up my account and that there is nothing wrong 
>> with ITunes on either my iMac or iPad.  
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> "An unknown error occurred (8268).
>>> Use the Check for Available Downloads command in the Store menu to 
>>> download again later."
>>> 
>>> Normally this error would indicate a Network problem, could be on Apple 
>>> Servers or your end and connection was disrupted at some stage?
>>> 
>>> What happens if you do as suggested "Use the Check for Available 
>>> Downloads command in the Store menu to download again later"?
>>> 
>>> What version of iTunes are you running, do you have the latest v11.3? 
>>> If not I suggest:
>>> 1.  Quit iTunes
>>> 2. Restart your Mac
>>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>>> 
>>> 4. Install iTunes 11.3
>>> 
>>> If that does not get rid of the message when you open iTunes, post back 
>>> & I'll give details how to delete & install a fresh iTunes 11 
>>>   
>>> Cheers,
>>> Ronni
>>> 

Re: iTunes mystery

[Ronda Brown]

Hi Severin,

I haven't forgotten about your problem, but I am mystified by it. 
Can you delete the tracks in the Downloads window?
Or in the Error downloads window?

You might need to "Control-Click > Move to Trash"
Then Empty the trash

Cheers,
Ronni
Sent from Ronni's iPad4

> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
> No joy there, it just brings up the same download error message window.  
> Sometimes there are 14 items and sometimes 28 but if you look at the list the 
> 14 are just duplicated when it says 28.  
> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>> Hi Severin,
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.
>>>   Everything I have bought has downloaded and been charged for back to 2006 
>>> as far as I can see! 
>> Did you mean "all incorrect" or "all correct"?
>> 
>> I've just had a look at your iTunes - Window > Downloads Screenshot you sent 
>> to me.
>> Take the tick out of "Allow simultaneous downloads" and see if you can click 
>> on the download arrow to see what are the 14 iTunes Downloads Available.
>> You can put the tick back in "Allow simultaneous downloads" after checking.
>> 
>> These items seem to be different/separate downloads to the original issue 
>> "There were problems downloading some purchased items" with 28 total errors.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
>>> 
>>> Yes, I have checked my account and purchase history and all incorrect.  
>>> Everything I have bought has downloaded and been charged for back to 2006 
>>> as far as I can see!   All the items listed with the error notification are 
>>> intruders - not ordered or paid for and not knowingly or intentionally 
>>> visited.  I sent you offline a screen shot of my Downloads window which 
>>> says 14 items awaiting download - but they are not listed and the window is 
>>> blank.  
>>> Severin
>>> 
 On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 Yes, sounds like you need to check your iTunes Account and see what you 
 have purchased and downloaded & what needs downloading.
 Have you been syncing your iPad purchases to iTunes regularly?
 
 View your purchase history
 You can see a list of all your iTunes Store purchases.
 
 Choose Store > View My Apple ID, and sign in.
 In the Account Information window, click See All (below Purchase History).
 The purchase history shows purchases made using this account, with your 
 most recent purchases shown first. To view details of previous purchases, 
 click the arrow to the left of the order date. If your purchase history 
 seems incomplete, make sure you’ve clicked the arrow next to each previous 
 purchase to see all your purchase history information.
 
 If your purchase history seems to be incorrect, or you believe you’ve been 
 charged for an item you didn’t buy, visit the iTunes Store Support website.
 
 Also in iTunes - under Help > iTunes Tutorials
 
 Cheers,
 Ronni
 
 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
> error warning persists.   My account lists items (unspecified) awaiting 
> to be downloaded and a Download Now button, which I have not pressed!
> I suspect I need to clean up my account and that there is nothing wrong 
> with ITunes on either my iMac or iPad.  
> Severin
> 
> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> "An unknown error occurred (8268).
>> Use the Check for Available Downloads command in the Store menu to 
>> download again later."
>> 
>> Normally this error would indicate a Network problem, could be on Apple 
>> Servers or your end and connection was disrupted at some stage?
>> 
>> What happens if you do as suggested "Use the Check for Available 
>> Downloads command in the Store menu to download again later"?
>> 
>> What version of iTunes are you running, do you have the latest v11.3? If 
>> not I suggest:
>> 1.  Quit iTunes
>> 2. Restart your Mac
>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>> 
>> 4. Install iTunes 11.3
>> 
>> If that does not get rid of the message when you open iTunes, post back 
>> & I'll give details how to delete & install a fresh iTunes 11 
>>   
>> Cheers,
>> Ronni
>> 
>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  
>>> wrote:
>>> 
>>> If I scroll to the end of that list there is no further information.  
>>> If I click on the ! it comes up with …”Unknown error  (8268)”…. and 
>>> closes the window so no time for a screen shot.  
>>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>>> pro

Re: iTunes mystery

[Severin Crisp]

No joy there, it just brings up the same download error message window.  
Sometimes there are 14 items and sometimes 28 but if you look at the list the 
14 are just duplicated when it says 28.  
Severin
On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:

> Hi Severin,
> 
>> Yes, I have checked my account and purchase history and all incorrect.
>>   Everything I have bought has downloaded and been charged for back to 2006 
>> as far as I can see! 
> Did you mean "all incorrect" or "all correct"?
> 
> I've just had a look at your iTunes - Window > Downloads Screenshot you sent 
> to me.
> Take the tick out of "Allow simultaneous downloads" and see if you can click 
> on the download arrow to see what are the 14 iTunes Downloads Available.
> You can put the tick back in "Allow simultaneous downloads" after checking.
> 
> These items seem to be different/separate downloads to the original issue 
> "There were problems downloading some purchased items" with 28 total errors.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
>> Yes, I have checked my account and purchase history and all incorrect.  
>> Everything I have bought has downloaded and been charged for back to 2006 as 
>> far as I can see!   All the items listed with the error notification are 
>> intruders - not ordered or paid for and not knowingly or intentionally 
>> visited.  I sent you offline a screen shot of my Downloads window which says 
>> 14 items awaiting download - but they are not listed and the window is 
>> blank.  
>> Severin
>> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> Yes, sounds like you need to check your iTunes Account and see what you 
>>> have purchased and downloaded & what needs downloading.
>>> Have you been syncing your iPad purchases to iTunes regularly?
>>> 
>>> View your purchase history
>>> You can see a list of all your iTunes Store purchases.
>>> 
>>> Choose Store > View My Apple ID, and sign in.
>>> In the Account Information window, click See All (below Purchase History).
>>> The purchase history shows purchases made using this account, with your 
>>> most recent purchases shown first. To view details of previous purchases, 
>>> click the arrow to the left of the order date. If your purchase history 
>>> seems incomplete, make sure you’ve clicked the arrow next to each previous 
>>> purchase to see all your purchase history information.
>>> 
>>> If your purchase history seems to be incorrect, or you believe you’ve been 
>>> charged for an item you didn’t buy, visit the iTunes Store Support website.
>>> 
>>> Also in iTunes - under Help > iTunes Tutorials
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
>>> 
 I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
 error warning persists.   My account lists items (unspecified) awaiting to 
 be downloaded and a Download Now button, which I have not pressed!I 
 suspect I need to clean up my account and that there is nothing wrong with 
 ITunes on either my iMac or iPad.  
 Severin
 
 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
> Hi Severin,
> 
> "An unknown error occurred (8268).
> Use the Check for Available Downloads command in the Store menu to 
> download again later."
> 
> Normally this error would indicate a Network problem, could be on Apple 
> Servers or your end and connection was disrupted at some stage?
> 
> What happens if you do as suggested "Use the Check for Available 
> Downloads command in the Store menu to download again later"?
> 
> What version of iTunes are you running, do you have the latest v11.3? If 
> not I suggest:
> 1.  Quit iTunes
> 2. Restart your Mac
> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
> 
> 4. Install iTunes 11.3
> 
> If that does not get rid of the message when you open iTunes, post back & 
> I'll give details how to delete & install a fresh iTunes 11 
>   
> Cheers,
> Ronni
> 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
>> If I scroll to the end of that list there is no further information.  If 
>> I click on the ! it comes up with …”Unknown error  (8268)”…. and closes 
>> the window so no time for a screen shot.  
>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>> problems! 
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I received your attachment offlist, unfortunately it does not show the 
>>> whole error message lines. I guess it is saying "An unknown error has 
>>> occurred..."
>>> If you click on the (!) error icon beside one of the 'problem' files 
>>> does it give more information?
>>> 
>>> Also have you done as

Re: iTunes mystery

[Ronda Brown]

Hi Severin,

> Yes, I have checked my account and purchase history and all incorrect.
>   Everything I have bought has downloaded and been charged for back to 2006 
> as far as I can see! 
Did you mean "all incorrect" or "all correct"?

I've just had a look at your iTunes - Window > Downloads Screenshot you sent to 
me.
Take the tick out of "Allow simultaneous downloads" and see if you can click on 
the download arrow to see what are the 14 iTunes Downloads Available.
You can put the tick back in "Allow simultaneous downloads" after checking.

These items seem to be different/separate downloads to the original issue 
"There were problems downloading some purchased items" with 28 total errors.

Cheers,
Ronni
Sent from Ronni's iPad4


> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
> Yes, I have checked my account and purchase history and all incorrect.  
> Everything I have bought has downloaded and been charged for back to 2006 as 
> far as I can see!   All the items listed with the error notification are 
> intruders - not ordered or paid for and not knowingly or intentionally 
> visited.  I sent you offline a screen shot of my Downloads window which says 
> 14 items awaiting download - but they are not listed and the window is blank. 
>  
> Severin
> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Yes, sounds like you need to check your iTunes Account and see what you have 
>> purchased and downloaded & what needs downloading.
>> Have you been syncing your iPad purchases to iTunes regularly?
>> 
>> View your purchase history
>> You can see a list of all your iTunes Store purchases.
>> 
>> Choose Store > View My Apple ID, and sign in.
>> In the Account Information window, click See All (below Purchase History).
>> The purchase history shows purchases made using this account, with your most 
>> recent purchases shown first. To view details of previous purchases, click 
>> the arrow to the left of the order date. If your purchase history seems 
>> incomplete, make sure you’ve clicked the arrow next to each previous 
>> purchase to see all your purchase history information.
>> 
>> If your purchase history seems to be incorrect, or you believe you’ve been 
>> charged for an item you didn’t buy, visit the iTunes Store Support website.
>> 
>> Also in iTunes - under Help > iTunes Tutorials
>> 
>> Cheers,
>> Ronni
>> 
>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
>>> 
>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>>> error warning persists.   My account lists items (unspecified) awaiting to 
>>> be downloaded and a Download Now button, which I have not pressed!I 
>>> suspect I need to clean up my account and that there is nothing wrong with 
>>> ITunes on either my iMac or iPad.  
>>> Severin
>>> 
>>> 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 "An unknown error occurred (8268).
 Use the Check for Available Downloads command in the Store menu to 
 download again later."
 
 Normally this error would indicate a Network problem, could be on Apple 
 Servers or your end and connection was disrupted at some stage?
 
 What happens if you do as suggested "Use the Check for Available Downloads 
 command in the Store menu to download again later"?
 
 What version of iTunes are you running, do you have the latest v11.3? If 
 not I suggest:
 1.  Quit iTunes
 2. Restart your Mac
 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
 
 4. Install iTunes 11.3
 
 If that does not get rid of the message when you open iTunes, post back & 
 I'll give details how to delete & install a fresh iTunes 11 
   
 Cheers,
 Ronni
 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
> If I scroll to the end of that list there is no further information.  If 
> I click on the ! it comes up with …”Unknown error  (8268)”…. and closes 
> the window so no time for a screen shot.  
> Enjoy the sunny afternoon and dpi not worry too much about trivial 
> problems! 
> Severin
> 
> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> I received your attachment offlist, unfortunately it does not show the 
>> whole error message lines. I guess it is saying "An unknown error has 
>> occurred..."
>> If you click on the (!) error icon beside one of the 'problem' files 
>> does it give more information?
>> 
>> Also have you done as is suggested "Use the check for Available 
>> Downloads command in the Store Menu to"?
>> It might give you more information that might be of help.
>> 
>> If you click on "Save" at the bottom on the bottom of the 28 total 
>> errors window does it show more information, perhaps an error number?
>> If it does you can send the file to me offlist if

Re: iTunes mystery

[Severin Crisp]

Yes, I have checked my account and purchase history and all incorrect.  
Everything I have bought has downloaded and been charged for back to 2006 as 
far as I can see!   All the items listed with the error notification are 
intruders - not ordered or paid for and not knowingly or intentionally visited. 
 I sent you offline a screen shot of my Downloads window which says 14 items 
awaiting download - but they are not listed and the window is blank.  
Severin

On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:

> Hi Severin,
> 
> Yes, sounds like you need to check your iTunes Account and see what you have 
> purchased and downloaded & what needs downloading.
> Have you been syncing your iPad purchases to iTunes regularly?
> 
> View your purchase history
> You can see a list of all your iTunes Store purchases.
> 
> Choose Store > View My Apple ID, and sign in.
> In the Account Information window, click See All (below Purchase History).
> The purchase history shows purchases made using this account, with your most 
> recent purchases shown first. To view details of previous purchases, click 
> the arrow to the left of the order date. If your purchase history seems 
> incomplete, make sure you’ve clicked the arrow next to each previous purchase 
> to see all your purchase history information.
> 
> If your purchase history seems to be incorrect, or you believe you’ve been 
> charged for an item you didn’t buy, visit the iTunes Store Support website.
> 
> Also in iTunes - under Help > iTunes Tutorials
> 
> Cheers,
> Ronni
> 
> 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
>> warning persists.   My account lists items (unspecified) awaiting to be 
>> downloaded and a Download Now button, which I have not pressed!I suspect 
>> I need to clean up my account and that there is nothing wrong with ITunes on 
>> either my iMac or iPad.  
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> "An unknown error occurred (8268).
>>> Use the Check for Available Downloads command in the Store menu to download 
>>> again later."
>>> 
>>> Normally this error would indicate a Network problem, could be on Apple 
>>> Servers or your end and connection was disrupted at some stage?
>>> 
>>> What happens if you do as suggested "Use the Check for Available Downloads 
>>> command in the Store menu to download again later"?
>>> 
>>> What version of iTunes are you running, do you have the latest v11.3? If 
>>> not I suggest:
>>> 1.  Quit iTunes
>>> 2. Restart your Mac
>>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>>> 
>>> 4. Install iTunes 11.3
>>> 
>>> If that does not get rid of the message when you open iTunes, post back & 
>>> I'll give details how to delete & install a fresh iTunes 11 
>>>   
>>> Cheers,
>>> Ronni
>>> 
>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
>>> 
 If I scroll to the end of that list there is no further information.  If I 
 click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
 window so no time for a screen shot.  
 Enjoy the sunny afternoon and dpi not worry too much about trivial 
 problems! 
 Severin
 
 
 On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
 
> Hi Severin,
> 
> I received your attachment offlist, unfortunately it does not show the 
> whole error message lines. I guess it is saying "An unknown error has 
> occurred..."
> If you click on the (!) error icon beside one of the 'problem' files does 
> it give more information?
> 
> Also have you done as is suggested "Use the check for Available Downloads 
> command in the Store Menu to"?
> It might give you more information that might be of help.
> 
> If you click on "Save" at the bottom on the bottom of the 28 total errors 
> window does it show more information, perhaps an error number?
> If it does you can send the file to me offlist if you wish.
> 
> I will be out for a couple of hours today, but will check email when I 
> return.
> 
> Cheers,
> Ronni
> 
> On 12 Jul 2014, at 11:04 pm, Severin Crisp  
> wrote:
> 
>> Here it is, off list
>> Severin
>> 
>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> What is the complete error message please?
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  
>>> wrote:
>>> 
 When I start iTunes I get a message saying there were errors 
 downloading some items.  It gives a list of items, interestingly all 
 operatic, but none of which I have consciously been near.  They have 
 not downloaded nor have I

Re: iTunes mystery

[Ronni Brown]

Hi Severin,

Yes, sounds like you need to check your iTunes Account and see what you have 
purchased and downloaded & what needs downloading.
Have you been syncing your iPad purchases to iTunes regularly?

View your purchase history
You can see a list of all your iTunes Store purchases.

Choose Store > View My Apple ID, and sign in.
In the Account Information window, click See All (below Purchase History).
The purchase history shows purchases made using this account, with your most 
recent purchases shown first. To view details of previous purchases, click the 
arrow to the left of the order date. If your purchase history seems incomplete, 
make sure you’ve clicked the arrow next to each previous purchase to see all 
your purchase history information.

If your purchase history seems to be incorrect, or you believe you’ve been 
charged for an item you didn’t buy, visit the iTunes Store Support website.

Also in iTunes - under Help > iTunes Tutorials

Cheers,
Ronni


On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:

> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
> warning persists.   My account lists items (unspecified) awaiting to be 
> downloaded and a Download Now button, which I have not pressed!I suspect 
> I need to clean up my account and that there is nothing wrong with ITunes on 
> either my iMac or iPad.  
> Severin
> 
> 
> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
> 
>> Hi Severin,
>> 
>> "An unknown error occurred (8268).
>> Use the Check for Available Downloads command in the Store menu to download 
>> again later."
>> 
>> Normally this error would indicate a Network problem, could be on Apple 
>> Servers or your end and connection was disrupted at some stage?
>> 
>> What happens if you do as suggested "Use the Check for Available Downloads 
>> command in the Store menu to download again later"?
>> 
>> What version of iTunes are you running, do you have the latest v11.3? If not 
>> I suggest:
>> 1.  Quit iTunes
>> 2. Restart your Mac
>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>> 
>> 4. Install iTunes 11.3
>> 
>> If that does not get rid of the message when you open iTunes, post back & 
>> I'll give details how to delete & install a fresh iTunes 11 
>>   
>> Cheers,
>> Ronni
>> 
>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
>> 
>>> If I scroll to the end of that list there is no further information.  If I 
>>> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
>>> window so no time for a screen shot.  
>>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>>> problems! 
>>> Severin
>>> 
>>> 
>>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>>> 
 Hi Severin,
 
 I received your attachment offlist, unfortunately it does not show the 
 whole error message lines. I guess it is saying "An unknown error has 
 occurred..."
 If you click on the (!) error icon beside one of the 'problem' files does 
 it give more information?
 
 Also have you done as is suggested "Use the check for Available Downloads 
 command in the Store Menu to"?
 It might give you more information that might be of help.
 
 If you click on "Save" at the bottom on the bottom of the 28 total errors 
 window does it show more information, perhaps an error number?
 If it does you can send the file to me offlist if you wish.
 
 I will be out for a couple of hours today, but will check email when I 
 return.
 
 Cheers,
 Ronni
 
 On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
 
> Here it is, off list
> Severin
> 
> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>> What is the complete error message please?
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  
>> wrote:
>> 
>>> When I start iTunes I get a message saying there were errors 
>>> downloading some items.  It gives a list of items, interestingly all 
>>> operatic, but none of which I have consciously been near.  They have 
>>> not downloaded nor have I been billed.   
>>> How do I clear this annoyance?
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
> 
> 

-- The WA Macintosh User Group Mailing List --
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Guidelines - 

Re: iTunes mystery

[Severin Crisp]

I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
warning persists.   My account lists items (unspecified) awaiting to be 
downloaded and a Download Now button, which I have not pressed!I suspect I 
need to clean up my account and that there is nothing wrong with ITunes on 
either my iMac or iPad.  
Severin


On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:

> Hi Severin,
> 
> "An unknown error occurred (8268).
> Use the Check for Available Downloads command in the Store menu to download 
> again later."
> 
> Normally this error would indicate a Network problem, could be on Apple 
> Servers or your end and connection was disrupted at some stage?
> 
> What happens if you do as suggested "Use the Check for Available Downloads 
> command in the Store menu to download again later"?
> 
> What version of iTunes are you running, do you have the latest v11.3? If not 
> I suggest:
> 1.  Quit iTunes
> 2. Restart your Mac
> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
> 
> 4. Install iTunes 11.3
> 
> If that does not get rid of the message when you open iTunes, post back & 
> I'll give details how to delete & install a fresh iTunes 11 
>   
> Cheers,
> Ronni
> 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
>> If I scroll to the end of that list there is no further information.  If I 
>> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
>> window so no time for a screen shot.  
>> Enjoy the sunny afternoon and dpi not worry too much about trivial problems! 
>> 
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I received your attachment offlist, unfortunately it does not show the 
>>> whole error message lines. I guess it is saying "An unknown error has 
>>> occurred..."
>>> If you click on the (!) error icon beside one of the 'problem' files does 
>>> it give more information?
>>> 
>>> Also have you done as is suggested "Use the check for Available Downloads 
>>> command in the Store Menu to"?
>>> It might give you more information that might be of help.
>>> 
>>> If you click on "Save" at the bottom on the bottom of the 28 total errors 
>>> window does it show more information, perhaps an error number?
>>> If it does you can send the file to me offlist if you wish.
>>> 
>>> I will be out for a couple of hours today, but will check email when I 
>>> return.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
>>> 
 Here it is, off list
 Severin
 
 [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
 On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
> What is the complete error message please?
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
> 
>> When I start iTunes I get a message saying there were errors downloading 
>> some items.  It gives a list of items, interestingly all operatic, but 
>> none of which I have consciously been near.  They have not downloaded 
>> nor have I been billed.   
>> How do I clear this annoyance?
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au
>> 
 
 
>>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




-- The WA Macintosh User Group Mailing List --
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Settings & Unsubscribe - 

Re: iTunes mystery

[Ronni Brown]

Hi Severin,

"An unknown error occurred (8268).
Use the Check for Available Downloads command in the Store menu to download 
again later."

Normally this error would indicate a Network problem, could be on Apple Servers 
or your end and connection was disrupted at some stage?

What happens if you do as suggested "Use the Check for Available Downloads 
command in the Store menu to download again later"?

What version of iTunes are you running, do you have the latest v11.3? If not I 
suggest:
1.  Quit iTunes
2. Restart your Mac
3. Go here and download  iTunes11.3.dmg  (239.6MB) 

4. Install iTunes 11.3

If that does not get rid of the message when you open iTunes, post back & I'll 
give details how to delete & install a fresh iTunes 11 
  
Cheers,
Ronni

On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:

> If I scroll to the end of that list there is no further information.  If I 
> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
> window so no time for a screen shot.  
> Enjoy the sunny afternoon and dpi not worry too much about trivial problems!  
>
> Severin
> 
> 
> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
> 
>> Hi Severin,
>> 
>> I received your attachment offlist, unfortunately it does not show the whole 
>> error message lines. I guess it is saying "An unknown error has occurred..."
>> If you click on the (!) error icon beside one of the 'problem' files does it 
>> give more information?
>> 
>> Also have you done as is suggested "Use the check for Available Downloads 
>> command in the Store Menu to"?
>> It might give you more information that might be of help.
>> 
>> If you click on "Save" at the bottom on the bottom of the 28 total errors 
>> window does it show more information, perhaps an error number?
>> If it does you can send the file to me offlist if you wish.
>> 
>> I will be out for a couple of hours today, but will check email when I 
>> return.
>> 
>> Cheers,
>> Ronni
>> 
>> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
>> 
>>> Here it is, off list
>>> Severin
>>> 
>>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>>> 
 Hi Severin,
 
 What is the complete error message please?
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 
 On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
 
> When I start iTunes I get a message saying there were errors downloading 
> some items.  It gives a list of items, interestingly all operatic, but 
> none of which I have consciously been near.  They have not downloaded nor 
> have I been billed.   
> How do I clear this annoyance?
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
>>> 
>>> 
>> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes mystery

[Severin Crisp]

If I scroll to the end of that list there is no further information.  If I 
click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
window so no time for a screen shot.  
Enjoy the sunny afternoon and dpi not worry too much about trivial problems!
 
Severin


On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:

> Hi Severin,
> 
> I received your attachment offlist, unfortunately it does not show the whole 
> error message lines. I guess it is saying "An unknown error has occurred..."
> If you click on the (!) error icon beside one of the 'problem' files does it 
> give more information?
> 
> Also have you done as is suggested "Use the check for Available Downloads 
> command in the Store Menu to"?
> It might give you more information that might be of help.
> 
> If you click on "Save" at the bottom on the bottom of the 28 total errors 
> window does it show more information, perhaps an error number?
> If it does you can send the file to me offlist if you wish.
> 
> I will be out for a couple of hours today, but will check email when I return.
> 
> Cheers,
> Ronni
> 
> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
> 
>> Here it is, off list
>> Severin
>> 
>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> What is the complete error message please?
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
>>> 
 When I start iTunes I get a message saying there were errors downloading 
 some items.  It gives a list of items, interestingly all operatic, but 
 none of which I have consciously been near.  They have not downloaded nor 
 have I been billed.   
 How do I clear this annoyance?
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au
 
>> 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes mystery

[Ronni Brown]

Hi Severin,

I received your attachment offlist, unfortunately it does not show the whole 
error message lines. I guess it is saying "An unknown error has occurred..."
If you click on the (!) error icon beside one of the 'problem' files does it 
give more information?

Also have you done as is suggested "Use the check for Available Downloads 
command in the Store Menu to"?
It might give you more information that might be of help.

If you click on "Save" at the bottom on the bottom of the 28 total errors 
window does it show more information, perhaps an error number?
If it does you can send the file to me offlist if you wish.

I will be out for a couple of hours today, but will check email when I return.

Cheers,
Ronni

On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:

> Here it is, off list
> Severin
> 
> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>> What is the complete error message please?
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
>> 
>>> When I start iTunes I get a message saying there were errors downloading 
>>> some items.  It gives a list of items, interestingly all operatic, but none 
>>> of which I have consciously been near.  They have not downloaded nor have I 
>>> been billed.   
>>> How do I clear this annoyance?
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
> 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes mystery

[Ronda Brown]

Hi Severin,

What is the complete error message please?

Cheers,
Ronni

Sent from Ronni's iPad4


> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
> 
> When I start iTunes I get a message saying there were errors downloading some 
> items.  It gives a list of items, interestingly all operatic, but none of 
> which I have consciously been near.  They have not downloaded nor have I been 
> billed.   
> How do I clear this annoyance?
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 

-- The WA Macintosh User Group Mailing List --
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Guidelines - 
Settings & Unsubscribe - 

Re: iTunes Store not opening.

[Ronda Brown]

Hi Brian,

If you have no problem connecting to iTunes Store & App Store on another 
Network the problem indicates to be your Network connection at home.
My Telstra OLD copper wiring is so bad and the noise on the line makes using my 
house phone nearly impossible. And since the NBN did all their work at the box 
on my verge my Network Speed is hopeless, I have to use a friend's Network when 
I have large downloads to do.
Using Personal Hotspot my MBP using my cellular data on my iPhone is faster 
than my ADSL :(
The bright sign on the horizon is getting NBN -my NBN Fibre Application was 
approved on the day NBN went live in my area (in early Feb.) will be installed 
on 21 May '14... that was the earliest available date :(( ... but at least it 
is going to happen!

The only thing I would suggest you check when you get home to your Network that 
you are not using a Proxy Server.  System Preferences > Network > Advanced > 
Proxies.

Best of luck with Telstra.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 24 Mar 2014, at 10:29 am, Brian Risbey  wrote:
> 
> Hi Ronni
> -1200 was the last error, I am thinking quality of phone line or slow 
> internet and the connection is timing out.
> Reason, I am at work and it connected instantly.
> The connection bar, while at home only progresses to 40%. Then drops out.
> Thank you for your advice so far I will now check phone line with Telstra.
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> On 24 Mar 2014, at 8:48, Ronni Brown  wrote:
> 
> Hi Brian,
> 
> What 'connection error' are you receiving when you try to connect to iTunes 
> Store?
> This could be a Keychain issue, but before I can give any instructions I 
> require more info please.
> 
> Some of the errors you might be receiving include:
> 
> iTunes can't verify the identity of the server init.itunes.apple.com 
> iTunes can't verify the identity of the server buy.itunes.apple.com 
> iTunes can't verify the identity of the server radio.itunes.apple.com 
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.9.2 Mavericks
> Windows 7 Ultimate (under sufferance)
> 
>> On 23 Mar 2014, at 9:22 pm, Brian Risbey  wrote:
>> 
>> Hi All,
>> Combo update - done
>> Verify and repair permissions done.
>> Still can't access iTunes Store bbbt, I can down load the movie and 
>> iTunes extra from the Movies tab in the iTunes Library.
>> 
>> Could a noisy Telstra phone line affect access? I have one of those. Could 
>> the iTunes Store timeout with a poor line?
>> 
>> Can't access App Store either...
>> Busy gremlin somewhere.
>> 
>> Brian
>> 
>> On 23 Mar 2014, at 8:39 am, Brian Risbey  wrote:
>> 
>> Hi Ronni 
>> Thank you for your persistence.
>> Yes, the combo update, I didn't do it last upgrade but I will now.
>> 
>> 
>> Brian
>> Sent from my iPhone5
>> iOS 7.1
>> 
>> On 23 Mar 2014, at 6:38, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> Try downloading & installing the 10.9.2 Combo update overtop.
>> <http://support.apple.com/kb/DL1726>
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
>>> 
>>> 
>>> Hi Ronni,
>>> 
>>> After receiving the confirmation email that my pre-purchase was available 
>>> for download I tried to go to/ open the iTunes store, I wasn't able to get 
>>> into the iTune store, at all, to start the download,
>>> and the iTunes media download folder is empty, so it is another gremlin.
>>> verify and repair permissions is coming up with a lot of errors,for iTunes, 
>>> (& all the various languages.., they don't seem to go away with repeated 
>>> verifies and repairs.
>>> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
>>> 
>>> Brian
>>> 
>>> 
>>> 
>>> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
>>> 
>>> 
>>> 
>>> Brian
>>> Sent from my iPhone5
>>> iOS 7.1
>>> 
>>> Begin forwarded message:
>>> 
>>> From: Ronda Brown 
>>> Date: 22 March 2014 23:51:17 AWST
>>> To: "wamug@wamug.org.au" 
>>> Subject: Re: iTunes Store not opening.
>>> Reply-To: wamug@wamug.org.au
>>> 
>>> Hi Brian,
>>> 
>>> I noticed you mentioned... "I did have an error -50 appear

Re: iTunes Store not opening.

[Daniel Kerr]

Wouldn't surprise if it was a Telstra issue,….there's been a few of them last 
week.
I had a job on Saturday for a client and there internet was also down. 
Apparently there area was one of about 384 people with "no internet" (after it 
had meant to be fixed). There area was High Wycombe/
So yes. might be worth a call to check.
(I know we had a Telstra person (or someone) working in our area on Friday. I 
know that because a) they made a mess of the front lawn b) they've left the 
"Telstra concrete cover" up and it's not been put back on properly,..hazard. 
I'm still waiting for them to come back and fix it. (And since then my internet 
has been slower as well,…g).

Hopefully it's an easy Telstra fix for you. :o)

Kind regards
Daniel

Sent from my iPhone 5

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

On 24/03/2014, at 10:29 AM, Brian Risbey  wrote:

> Hi Ronni
> -1200 was the last error, I am thinking quality of phone line or slow 
> internet and the connection is timing out.
> Reason, I am at work and it connected instantly.
> The connection bar, while at home only progresses to 40%. Then drops out.
> Thank you for your advice so far I will now check phone line with Telstra.
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> On 24 Mar 2014, at 8:48, Ronni Brown  wrote:
> 
> Hi Brian,
> 
> What 'connection error' are you receiving when you try to connect to iTunes 
> Store?
> This could be a Keychain issue, but before I can give any instructions I 
> require more info please.
> 
> Some of the errors you might be receiving include:
> 
> iTunes can't verify the identity of the server init.itunes.apple.com 
> iTunes can't verify the identity of the server buy.itunes.apple.com 
> iTunes can't verify the identity of the server radio.itunes.apple.com 
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.9.2 Mavericks
> Windows 7 Ultimate (under sufferance)
> 
> On 23 Mar 2014, at 9:22 pm, Brian Risbey  wrote:
> 
>> Hi All,
>> Combo update - done
>> Verify and repair permissions done.
>> Still can't access iTunes Store bbbt, I can down load the movie and 
>> iTunes extra from the Movies tab in the iTunes Library.
>> 
>> Could a noisy Telstra phone line affect access? I have one of those. Could 
>> the iTunes Store timeout with a poor line?
>> 
>> Can't access App Store either...
>> Busy gremlin somewhere.
>> 
>> Brian
>> 
>> On 23 Mar 2014, at 8:39 am, Brian Risbey  wrote:
>> 
>> Hi Ronni 
>> Thank you for your persistence.
>> Yes, the combo update, I didn't do it last upgrade but I will now.
>> 
>> 
>> Brian
>> Sent from my iPhone5
>> iOS 7.1
>> 
>> On 23 Mar 2014, at 6:38, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> Try downloading & installing the 10.9.2 Combo update overtop.
>> <http://support.apple.com/kb/DL1726>
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
>> 
>>> 
>>> Hi Ronni,
>>> 
>>> After receiving the confirmation email that my pre-purchase was available 
>>> for download I tried to go to/ open the iTunes store, I wasn't able to get 
>>> into the iTune store, at all, to start the download,
>>> and the iTunes media download folder is empty, so it is another gremlin.
>>> verify and repair permissions is coming up with a lot of errors,for iTunes, 
>>> (& all the various languages.., they don't seem to go away with repeated 
>>> verifies and repairs.
>>> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
>>> 
>>> Brian
>>> 
>>> 
>>> 
>>> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
>>> 
>>> 
>>> 
>>> Brian
>>> Sent from my iPhone5
>>> iOS 7.1
>>> 
>>> Begin forwarded message:
>>> 
>>> From: Ronda Brown 
>>> Date: 22 March 2014 23

Re: iTunes Store not opening.

[Brian Risbey]

Hi Ronni
-1200 was the last error, I am thinking quality of phone line or slow internet 
and the connection is timing out.
Reason, I am at work and it connected instantly.
The connection bar, while at home only progresses to 40%. Then drops out.
Thank you for your advice so far I will now check phone line with Telstra.

Brian
Sent from my iPhone5
iOS 7.1

On 24 Mar 2014, at 8:48, Ronni Brown  wrote:

Hi Brian,

What 'connection error' are you receiving when you try to connect to iTunes 
Store?
This could be a Keychain issue, but before I can give any instructions I 
require more info please.

Some of the errors you might be receiving include:

iTunes can't verify the identity of the server init.itunes.apple.com 
iTunes can't verify the identity of the server buy.itunes.apple.com 
iTunes can't verify the identity of the server radio.itunes.apple.com 

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.9.2 Mavericks
Windows 7 Ultimate (under sufferance)

> On 23 Mar 2014, at 9:22 pm, Brian Risbey  wrote:
> 
> Hi All,
> Combo update - done
> Verify and repair permissions done.
> Still can't access iTunes Store bbbt, I can down load the movie and 
> iTunes extra from the Movies tab in the iTunes Library.
> 
> Could a noisy Telstra phone line affect access? I have one of those. Could 
> the iTunes Store timeout with a poor line?
> 
> Can't access App Store either...
> Busy gremlin somewhere.
> 
> Brian
> 
> On 23 Mar 2014, at 8:39 am, Brian Risbey  wrote:
> 
> Hi Ronni 
> Thank you for your persistence.
> Yes, the combo update, I didn't do it last upgrade but I will now.
> 
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> On 23 Mar 2014, at 6:38, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Try downloading & installing the 10.9.2 Combo update overtop.
> <http://support.apple.com/kb/DL1726>
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
>> 
>> 
>> Hi Ronni,
>> 
>> After receiving the confirmation email that my pre-purchase was available 
>> for download I tried to go to/ open the iTunes store, I wasn't able to get 
>> into the iTune store, at all, to start the download,
>> and the iTunes media download folder is empty, so it is another gremlin.
>> verify and repair permissions is coming up with a lot of errors,for iTunes, 
>> (& all the various languages.., they don't seem to go away with repeated 
>> verifies and repairs.
>> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
>> 
>> Brian
>> 
>> 
>> 
>> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
>> 
>> 
>> 
>> Brian
>> Sent from my iPhone5
>> iOS 7.1
>> 
>> Begin forwarded message:
>> 
>> From: Ronda Brown 
>> Date: 22 March 2014 23:51:17 AWST
>> To: "wamug@wamug.org.au" 
>> Subject: Re: iTunes Store not opening.
>> Reply-To: wamug@wamug.org.au
>> 
>> Hi Brian,
>> 
>> I noticed you mentioned... "I did have an error -50 appear"
>> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
>> file during download.
>> 
>> ITunes Store "Error (-50)" appears when you download purchased videos
>> You may be able to fix the issue by deleting the cached video files for the 
>> download and resuming your download.
>> 
>> To find the cached video downloads:
>> 1. Navigate to the downloads folder on your computer:
>> OS X: ~/Music/iTunes/iTunes Media/Downloads
>> Note: The tilde (~) refers to your Home directory.
>> 
>> 2. Locate the folder that contains the cached video file for this purchase:  
>>  The folder will be named for the 
>> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
>> The Munsters.tmp or The Munsters.m4v.tmp)
>> 
>> 3. Move the .tmp folder for the affected video to the Trash 
>> 
>> 4. Open iTunes.
>> 
>> 5. Choose Store > Check for Available Downloads.
>> 
>> 6. Enter your account name and password.
>> 
>> 7. Click the Check button.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
>>> 
>>> Thank you Ronni,
>>> 
>>> Tried 'find and move', 
>>> verified and repaired permissions, too.
>>> 
>>> I had also unauthorised my 5 computers 

Re: iTunes Store not opening.

[Ronni Brown]

Hi Brian,

What 'connection error' are you receiving when you try to connect to iTunes 
Store?
This could be a Keychain issue, but before I can give any instructions I 
require more info please.

Some of the errors you might be receiving include:

iTunes can't verify the identity of the server init.itunes.apple.com 
iTunes can't verify the identity of the server buy.itunes.apple.com 
iTunes can't verify the identity of the server radio.itunes.apple.com 

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.9.2 Mavericks
Windows 7 Ultimate (under sufferance)

On 23 Mar 2014, at 9:22 pm, Brian Risbey  wrote:

> Hi All,
> Combo update - done
> Verify and repair permissions done.
> Still can't access iTunes Store bbbt, I can down load the movie and 
> iTunes extra from the Movies tab in the iTunes Library.
> 
> Could a noisy Telstra phone line affect access? I have one of those. Could 
> the iTunes Store timeout with a poor line?
> 
> Can't access App Store either...
> Busy gremlin somewhere.
> 
> Brian
> 
> On 23 Mar 2014, at 8:39 am, Brian Risbey  wrote:
> 
> Hi Ronni 
> Thank you for your persistence.
> Yes, the combo update, I didn't do it last upgrade but I will now.
> 
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> On 23 Mar 2014, at 6:38, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Try downloading & installing the 10.9.2 Combo update overtop.
> <http://support.apple.com/kb/DL1726>
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
> 
>> 
>> Hi Ronni,
>> 
>> After receiving the confirmation email that my pre-purchase was available 
>> for download I tried to go to/ open the iTunes store, I wasn't able to get 
>> into the iTune store, at all, to start the download,
>> and the iTunes media download folder is empty, so it is another gremlin.
>> verify and repair permissions is coming up with a lot of errors,for iTunes, 
>> (& all the various languages.., they don't seem to go away with repeated 
>> verifies and repairs.
>> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
>> 
>> Brian
>> 
>> 
>> 
>> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
>> 
>> 
>> 
>> Brian
>> Sent from my iPhone5
>> iOS 7.1
>> 
>> Begin forwarded message:
>> 
>> From: Ronda Brown 
>> Date: 22 March 2014 23:51:17 AWST
>> To: "wamug@wamug.org.au" 
>> Subject: Re: iTunes Store not opening.
>> Reply-To: wamug@wamug.org.au
>> 
>> Hi Brian,
>> 
>> I noticed you mentioned... "I did have an error -50 appear"
>> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
>> file during download.
>> 
>> ITunes Store "Error (-50)" appears when you download purchased videos
>> You may be able to fix the issue by deleting the cached video files for the 
>> download and resuming your download.
>> 
>> To find the cached video downloads:
>> 1. Navigate to the downloads folder on your computer:
>> OS X: ~/Music/iTunes/iTunes Media/Downloads
>> Note: The tilde (~) refers to your Home directory.
>> 
>> 2. Locate the folder that contains the cached video file for this purchase:  
>>  The folder will be named for the 
>> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
>> The Munsters.tmp or The Munsters.m4v.tmp)
>> 
>> 3. Move the .tmp folder for the affected video to the Trash 
>> 
>> 4. Open iTunes.
>> 
>> 5. Choose Store > Check for Available Downloads.
>> 
>> 6. Enter your account name and password.
>> 
>> 7. Click the Check button.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
>> 
>>> Thank you Ronni,
>>> 
>>> Tried 'find and move', 
>>> verified and repaired permissions, too.
>>> 
>>> I had also unauthorised my 5 computers and reauthorised just the 
>>> MacBookPro. Just to make sure.
>>> Accessing iTunes store progress bar stops at 'ing' (in accessing).
>>> 
>>> Also can't access the App Store, some mischief somewhere...
>>> 
>>> Off to bed, very windy up here in the Hills.
>>> 
>>> Brian
>>> 
>>> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrot

Re: iTunes Store not opening.

[Brian Risbey]

Hi All,
Combo update - done
Verify and repair permissions done.
Still can't access iTunes Store bbbt, I can down load the movie and 
iTunes extra from the Movies tab in the iTunes Library.

Could a noisy Telstra phone line affect access? I have one of those. Could the 
iTunes Store timeout with a poor line?

Can't access App Store either...
Busy gremlin somewhere.

Brian

On 23 Mar 2014, at 8:39 am, Brian Risbey  wrote:

Hi Ronni 
Thank you for your persistence.
Yes, the combo update, I didn't do it last upgrade but I will now.


Brian
Sent from my iPhone5
iOS 7.1

On 23 Mar 2014, at 6:38, Ronda Brown  wrote:

Hi Brian,

Try downloading & installing the 10.9.2 Combo update overtop.
<http://support.apple.com/kb/DL1726>

Cheers,
Ronni
Sent from Ronni's iPad4


On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:

> 
> Hi Ronni,
> 
> After receiving the confirmation email that my pre-purchase was available for 
> download I tried to go to/ open the iTunes store, I wasn't able to get into 
> the iTune store, at all, to start the download,
> and the iTunes media download folder is empty, so it is another gremlin.
> verify and repair permissions is coming up with a lot of errors,for iTunes, 
> (& all the various languages.., they don't seem to go away with repeated 
> verifies and repairs.
> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
> 
> Brian
> 
> 
> 
> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
> 
> 
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> Begin forwarded message:
> 
> From: Ronda Brown 
> Date: 22 March 2014 23:51:17 AWST
> To: "wamug@wamug.org.au" 
> Subject: Re: iTunes Store not opening.
> Reply-To: wamug@wamug.org.au
> 
> Hi Brian,
> 
> I noticed you mentioned... "I did have an error -50 appear"
> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
> file during download.
> 
> ITunes Store "Error (-50)" appears when you download purchased videos
> You may be able to fix the issue by deleting the cached video files for the 
> download and resuming your download.
> 
> To find the cached video downloads:
> 1. Navigate to the downloads folder on your computer:
> OS X: ~/Music/iTunes/iTunes Media/Downloads
> Note: The tilde (~) refers to your Home directory.
> 
> 2. Locate the folder that contains the cached video file for this purchase:   
> The folder will be named for the 
> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
> The Munsters.tmp or The Munsters.m4v.tmp)
> 
> 3. Move the .tmp folder for the affected video to the Trash 
> 
> 4. Open iTunes.
> 
> 5. Choose Store > Check for Available Downloads.
> 
> 6. Enter your account name and password.
> 
> 7. Click the Check button.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
> 
>> Thank you Ronni,
>> 
>> Tried 'find and move', 
>> verified and repaired permissions, too.
>> 
>> I had also unauthorised my 5 computers and reauthorised just the MacBookPro. 
>> Just to make sure.
>> Accessing iTunes store progress bar stops at 'ing' (in accessing).
>> 
>> Also can't access the App Store, some mischief somewhere...
>> 
>> Off to bed, very windy up here in the Hills.
>> 
>> Brian
>> 
>> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> If Daniel's suggestions does not solve your problem try:
>> 1. Quit iTunes. 
>> 2. Open a Finder window. Click on "Go" in the menu bar. 
>> Hold down the option key and the Library folder pops up. Click on that. 
>> 3. Go to the Preferences folder. 
>> 4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
>> 5. Open iTunes (iTunes will behave like you're opening it for the first time 
>> but you'll have all of your contents). 
>> 6. Try the store again
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
>> 
>>> Hi Brian
>>> 
>>> Some of that does ring a bell, but I can't remember it exactly off the top 
>>> of my head at the moment, and away from my "notes".
>>> A few thins to try on the laptop.
>>> 
>>> 1. Sign out of the AppleStore then sign back in again.
>>> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If 
>>> it isn't, create it.

Re: iTunes Store not opening.

[Brian Risbey]

Hi Ronni 
Thank you for your persistence.
Yes, the combo update, I didn't do it last upgrade but I will now.


Brian
Sent from my iPhone5
iOS 7.1

On 23 Mar 2014, at 6:38, Ronda Brown  wrote:

Hi Brian,

Try downloading & installing the 10.9.2 Combo update overtop.
<http://support.apple.com/kb/DL1726>

Cheers,
Ronni
Sent from Ronni's iPad4


> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
> 
> 
> Hi Ronni,
> 
> After receiving the confirmation email that my pre-purchase was available for 
> download I tried to go to/ open the iTunes store, I wasn't able to get into 
> the iTune store, at all, to start the download,
> and the iTunes media download folder is empty, so it is another gremlin.
> verify and repair permissions is coming up with a lot of errors,for iTunes, 
> (& all the various languages.., they don't seem to go away with repeated 
> verifies and repairs.
> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
> 
> Brian
> 
> 
> 
> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
> 
> 
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> Begin forwarded message:
> 
> From: Ronda Brown 
> Date: 22 March 2014 23:51:17 AWST
> To: "wamug@wamug.org.au" 
> Subject: Re: iTunes Store not opening.
> Reply-To: wamug@wamug.org.au
> 
> Hi Brian,
> 
> I noticed you mentioned... "I did have an error -50 appear"
> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
> file during download.
> 
> ITunes Store "Error (-50)" appears when you download purchased videos
> You may be able to fix the issue by deleting the cached video files for the 
> download and resuming your download.
> 
> To find the cached video downloads:
> 1. Navigate to the downloads folder on your computer:
> OS X: ~/Music/iTunes/iTunes Media/Downloads
> Note: The tilde (~) refers to your Home directory.
> 
> 2. Locate the folder that contains the cached video file for this purchase:   
> The folder will be named for the 
> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
> The Munsters.tmp or The Munsters.m4v.tmp)
> 
> 3. Move the .tmp folder for the affected video to the Trash 
> 
> 4. Open iTunes.
> 
> 5. Choose Store > Check for Available Downloads.
> 
> 6. Enter your account name and password.
> 
> 7. Click the Check button.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
>> 
>> Thank you Ronni,
>> 
>> Tried 'find and move', 
>> verified and repaired permissions, too.
>> 
>> I had also unauthorised my 5 computers and reauthorised just the MacBookPro. 
>> Just to make sure.
>> Accessing iTunes store progress bar stops at 'ing' (in accessing).
>> 
>> Also can't access the App Store, some mischief somewhere...
>> 
>> Off to bed, very windy up here in the Hills.
>> 
>> Brian
>> 
>> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> If Daniel's suggestions does not solve your problem try:
>> 1. Quit iTunes. 
>> 2. Open a Finder window. Click on "Go" in the menu bar. 
>> Hold down the option key and the Library folder pops up. Click on that. 
>> 3. Go to the Preferences folder. 
>> 4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
>> 5. Open iTunes (iTunes will behave like you're opening it for the first time 
>> but you'll have all of your contents). 
>> 6. Try the store again
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
>>> 
>>> Hi Brian
>>> 
>>> Some of that does ring a bell, but I can't remember it exactly off the top 
>>> of my head at the moment, and away from my "notes".
>>> A few thins to try on the laptop.
>>> 
>>> 1. Sign out of the AppleStore then sign back in again.
>>> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If 
>>> it isn't, create it.
>>> 3. Log in to your account in iTunes on the MacBook Pro and check that 
>>> everything is ok there, i.e. it doesn't ask you update this that or the 
>>> other….
>>> 4. Try a few of these ones as well.
>>> 
>>> Try those and see how it goes.
>>> 
>>> Kind regards
>>> Daniel
>>> 
>>> Sent from my iPhone 5
>

Re: iTunes Store not opening.

[Peter Crisp]

Hi Brian, I had this issue a while back. At the time I was running Snow a 
Leopard on a 2009 MacBook. I couldn't get to the iTunes Store whatever I did. I 
decided as I was considering in parallel anyway, I'll update to Mavericks. 
Presto that fixed the issue. 

Seems a sledgehammer approach to correct what is probably a minor thing to 
correct if you know what to correct. 

My money is on Ronni's tip fixing your issue.

Regards

Pete

> On 23 Mar 2014, at 6:38 am, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Try downloading & installing the 10.9.2 Combo update overtop.
> <http://support.apple.com/kb/DL1726>
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
>> 
>> 
>> Hi Ronni,
>> 
>> After receiving the confirmation email that my pre-purchase was available 
>> for download I tried to go to/ open the iTunes store, I wasn't able to get 
>> into the iTune store, at all, to start the download,
>> and the iTunes media download folder is empty, so it is another gremlin.
>> verify and repair permissions is coming up with a lot of errors,for iTunes, 
>> (& all the various languages.., they don't seem to go away with repeated 
>> verifies and repairs.
>> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
>> 
>> Brian
>> 
>> 
>> 
>> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
>> 
>> 
>> 
>> Brian
>> Sent from my iPhone5
>> iOS 7.1
>> 
>> Begin forwarded message:
>> 
>> From: Ronda Brown 
>> Date: 22 March 2014 23:51:17 AWST
>> To: "wamug@wamug.org.au" 
>> Subject: Re: iTunes Store not opening.
>> Reply-To: wamug@wamug.org.au
>> 
>> Hi Brian,
>> 
>> I noticed you mentioned... "I did have an error -50 appear"
>> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
>> file during download.
>> 
>> ITunes Store "Error (-50)" appears when you download purchased videos
>> You may be able to fix the issue by deleting the cached video files for the 
>> download and resuming your download.
>> 
>> To find the cached video downloads:
>> 1. Navigate to the downloads folder on your computer:
>> OS X: ~/Music/iTunes/iTunes Media/Downloads
>> Note: The tilde (~) refers to your Home directory.
>> 
>> 2. Locate the folder that contains the cached video file for this purchase:  
>>  The folder will be named for the 
>> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
>> The Munsters.tmp or The Munsters.m4v.tmp)
>> 
>> 3. Move the .tmp folder for the affected video to the Trash 
>> 
>> 4. Open iTunes.
>> 
>> 5. Choose Store > Check for Available Downloads.
>> 
>> 6. Enter your account name and password.
>> 
>> 7. Click the Check button.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
>>> 
>>> Thank you Ronni,
>>> 
>>> Tried 'find and move', 
>>> verified and repaired permissions, too.
>>> 
>>> I had also unauthorised my 5 computers and reauthorised just the 
>>> MacBookPro. Just to make sure.
>>> Accessing iTunes store progress bar stops at 'ing' (in accessing).
>>> 
>>> Also can't access the App Store, some mischief somewhere...
>>> 
>>> Off to bed, very windy up here in the Hills.
>>> 
>>> Brian
>>> 
>>> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:
>>> 
>>> Hi Brian,
>>> 
>>> If Daniel's suggestions does not solve your problem try:
>>> 1. Quit iTunes. 
>>> 2. Open a Finder window. Click on "Go" in the menu bar. 
>>> Hold down the option key and the Library folder pops up. Click on that. 
>>> 3. Go to the Preferences folder. 
>>> 4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
>>> 5. Open iTunes (iTunes will behave like you're opening it for the first 
>>> time but you'll have all of your contents). 
>>> 6. Try the store again
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>>> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
>>>> 
>>>> Hi Brian
>>>> 
>>>> Some of that does ring a 

Re: iTunes Store not opening.

[Ronda Brown]

Hi Brian,

Try downloading & installing the 10.9.2 Combo update overtop.
<http://support.apple.com/kb/DL1726>

Cheers,
Ronni
Sent from Ronni's iPad4


> On 23 Mar 2014, at 12:12 am, Brian Risbey  wrote:
> 
> 
> Hi Ronni,
> 
> After receiving the confirmation email that my pre-purchase was available for 
> download I tried to go to/ open the iTunes store, I wasn't able to get into 
> the iTune store, at all, to start the download,
> and the iTunes media download folder is empty, so it is another gremlin.
> verify and repair permissions is coming up with a lot of errors,for iTunes, 
> (& all the various languages.., they don't seem to go away with repeated 
> verifies and repairs.
> Definitely off to bed now. (It is a kids' movie!- Planes - he can wait.)
> 
> Brian
> 
> 
> 
> On 22 Mar 2014, at 11:57 pm, Brian Risbey  wrote:
> 
> 
> 
> Brian
> Sent from my iPhone5
> iOS 7.1
> 
> Begin forwarded message:
> 
> From: Ronda Brown 
> Date: 22 March 2014 23:51:17 AWST
> To: "wamug@wamug.org.au" 
> Subject: Re: iTunes Store not opening.
> Reply-To: wamug@wamug.org.au
> 
> Hi Brian,
> 
> I noticed you mentioned... "I did have an error -50 appear"
> Error -50 This alert occurs due to timeouts or conflicts trying to write a 
> file during download.
> 
> ITunes Store "Error (-50)" appears when you download purchased videos
> You may be able to fix the issue by deleting the cached video files for the 
> download and resuming your download.
> 
> To find the cached video downloads:
> 1. Navigate to the downloads folder on your computer:
> OS X: ~/Music/iTunes/iTunes Media/Downloads
> Note: The tilde (~) refers to your Home directory.
> 
> 2. Locate the folder that contains the cached video file for this purchase:   
> The folder will be named for the 
> purchased video, and the name will end with .tmp or .m4v.tmp (for example, 
> The Munsters.tmp or The Munsters.m4v.tmp)
> 
> 3. Move the .tmp folder for the affected video to the Trash 
> 
> 4. Open iTunes.
> 
> 5. Choose Store > Check for Available Downloads.
> 
> 6. Enter your account name and password.
> 
> 7. Click the Check button.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
>> 
>> Thank you Ronni,
>> 
>> Tried 'find and move', 
>> verified and repaired permissions, too.
>> 
>> I had also unauthorised my 5 computers and reauthorised just the MacBookPro. 
>> Just to make sure.
>> Accessing iTunes store progress bar stops at 'ing' (in accessing).
>> 
>> Also can't access the App Store, some mischief somewhere...
>> 
>> Off to bed, very windy up here in the Hills.
>> 
>> Brian
>> 
>> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> If Daniel's suggestions does not solve your problem try:
>> 1. Quit iTunes. 
>> 2. Open a Finder window. Click on "Go" in the menu bar. 
>> Hold down the option key and the Library folder pops up. Click on that. 
>> 3. Go to the Preferences folder. 
>> 4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
>> 5. Open iTunes (iTunes will behave like you're opening it for the first time 
>> but you'll have all of your contents). 
>> 6. Try the store again
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
>>> 
>>> Hi Brian
>>> 
>>> Some of that does ring a bell, but I can't remember it exactly off the top 
>>> of my head at the moment, and away from my "notes".
>>> A few thins to try on the laptop.
>>> 
>>> 1. Sign out of the AppleStore then sign back in again.
>>> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If 
>>> it isn't, create it.
>>> 3. Log in to your account in iTunes on the MacBook Pro and check that 
>>> everything is ok there, i.e. it doesn't ask you update this that or the 
>>> other….
>>> 4. Try a few of these ones as well.
>>> 
>>> Try those and see how it goes.
>>> 
>>> Kind regards
>>> Daniel
>>> 
>>> Sent from my iPhone 5
>>> 
>>> ---
>>> Daniel Kerr
>>> MacWizardry
>>> 
>>> Phone: 0414 795 960
>>> Email: 
>>> Web:   <http://www.macwizardry.com.au

Re: iTunes Store not opening.

[Ronda Brown]

Hi Brian,

I noticed you mentioned... "I did have an error -50 appear"
Error -50 This alert occurs due to timeouts or conflicts trying to write a file 
during download.

ITunes Store "Error (-50)" appears when you download purchased videos
You may be able to fix the issue by deleting the cached video files for the 
download and resuming your download.

To find the cached video downloads:
1. Navigate to the downloads folder on your computer:
OS X: ~/Music/iTunes/iTunes Media/Downloads
Note: The tilde (~) refers to your Home directory.

2. Locate the folder that contains the cached video file for this purchase: 
  The folder will be named for the 
purchased video, and the name will end with .tmp or .m4v.tmp (for example, The 
Munsters.tmp or The Munsters.m4v.tmp)

3. Move the .tmp folder for the affected video to the Trash 

4. Open iTunes.

5. Choose Store > Check for Available Downloads.

6. Enter your account name and password.

7. Click the Check button.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 22 Mar 2014, at 11:43 pm, Brian Risbey  wrote:
> 
> Thank you Ronni,
> 
> Tried 'find and move', 
> verified and repaired permissions, too.
> 
> I had also unauthorised my 5 computers and reauthorised just the MacBookPro. 
> Just to make sure.
> Accessing iTunes store progress bar stops at 'ing' (in accessing).
> 
> Also can't access the App Store, some mischief somewhere...
> 
> Off to bed, very windy up here in the Hills.
> 
> Brian
> 
> On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> If Daniel's suggestions does not solve your problem try:
> 1. Quit iTunes. 
> 2. Open a Finder window. Click on "Go" in the menu bar. 
> Hold down the option key and the Library folder pops up. Click on that. 
> 3. Go to the Preferences folder. 
> 4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
> 5. Open iTunes (iTunes will behave like you're opening it for the first time 
> but you'll have all of your contents). 
> 6. Try the store again
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
>> 
>> Hi Brian
>> 
>> Some of that does ring a bell, but I can't remember it exactly off the top 
>> of my head at the moment, and away from my "notes".
>> A few thins to try on the laptop.
>> 
>> 1. Sign out of the AppleStore then sign back in again.
>> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If it 
>> isn't, create it.
>> 3. Log in to your account in iTunes on the MacBook Pro and check that 
>> everything is ok there, i.e. it doesn't ask you update this that or the 
>> other….
>> 4. Try a few of these ones as well.
>> 
>> Try those and see how it goes.
>> 
>> Kind regards
>> Daniel
>> 
>> Sent from my iPhone 5
>> 
>> ---
>> Daniel Kerr
>> MacWizardry
>> 
>> Phone: 0414 795 960
>> Email: 
>> Web:   
>> 
>> 
>> **For everything Apple**
>> 
>> NOTE: Any information provided in this email may be my personal opinion and 
>> as such should be taken accordingly, and may not be the views of 
>> MacWizardry. Any information provided does not offer or warrant any form of 
>> warranty or accept liability. It would be appreciated that if any 
>> information in this email is to be disseminated, distributed or copied, that 
>> permission by the author be requested. 
>> 
>>> On 22/03/2014, at 10:37 PM, Brian Risbey  wrote:
>>> 
>>> Hi all,
>>> I have latest system OSX 10.9.2,
>>> and iTunes... 11.1.5  (5)
>>> 
>>> My internet is working - BigPond, my iPhone 5 can open iTunes Store 
>>> successfully via home network. 
>>> My MacBookPro cannot. Though it can use Maps, Email and Safari - so network 
>>> is fine.
>>> I am trying to download a movie - two days now.
>>> I get the striped barber's pole and sometimes a 'half-way' access bar at 
>>> the top of the screen.
>>> I can check my iTunes account details. I only have 5 computers out of my 5 
>>> allowed.
>>> I can authorise my MacBookPro.
>>> I can sync the two iPhones.
>>> 
>>> I only get white screen, with the store menu at the top, : Home, music, 
>>> films, apps... 
>>> I did have an error -50 appear.
>>> 
>>> I have restarted MacBookPro 4 times.
>>> 
>>> Have I missed something?
>>> 
>>> Brian
> 
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Re: iTunes Store not opening.

[Brian Risbey]

Thank you Ronni,

Tried 'find and move', 
verified and repaired permissions, too.

I had also unauthorised my 5 computers and reauthorised just the MacBookPro. 
Just to make sure.
Accessing iTunes store progress bar stops at 'ing' (in accessing).

Also can't access the App Store, some mischief somewhere...

Off to bed, very windy up here in the Hills.

Brian

On 22 Mar 2014, at 11:10 pm, Ronda Brown  wrote:

Hi Brian,

If Daniel's suggestions does not solve your problem try:
1. Quit iTunes. 
2. Open a Finder window. Click on "Go" in the menu bar. 
Hold down the option key and the Library folder pops up. Click on that. 
3. Go to the Preferences folder. 
4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
5. Open iTunes (iTunes will behave like you're opening it for the first time 
but you'll have all of your contents). 
6. Try the store again

Cheers,
Ronni
Sent from Ronni's iPad4


On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:

> Hi Brian
> 
> Some of that does ring a bell, but I can't remember it exactly off the top of 
> my head at the moment, and away from my "notes".
> A few thins to try on the laptop.
> 
> 1. Sign out of the AppleStore then sign back in again.
> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If it 
> isn't, create it.
> 3. Log in to your account in iTunes on the MacBook Pro and check that 
> everything is ok there, i.e. it doesn't ask you update this that or the 
> other….
> 4. Try a few of these ones as well.
> 
> Try those and see how it goes.
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 5
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> On 22/03/2014, at 10:37 PM, Brian Risbey  wrote:
> 
>> Hi all,
>> I have latest system OSX 10.9.2,
>> and iTunes... 11.1.5  (5)
>> 
>> My internet is working - BigPond, my iPhone 5 can open iTunes Store 
>> successfully via home network. 
>> My MacBookPro cannot. Though it can use Maps, Email and Safari - so network 
>> is fine.
>> I am trying to download a movie - two days now.
>> I get the striped barber's pole and sometimes a 'half-way' access bar at the 
>> top of the screen.
>> I can check my iTunes account details. I only have 5 computers out of my 5 
>> allowed.
>> I can authorise my MacBookPro.
>> I can sync the two iPhones.
>> 
>> I only get white screen, with the store menu at the top, : Home, music, 
>> films, apps... 
>> I did have an error -50 appear.
>> 
>> I have restarted MacBookPro 4 times.
>> 
>> Have I missed something?
>> 
>> Brian
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-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iTunes Store not opening.

[Ronda Brown]

Hi Brian,

If Daniel's suggestions does not solve your problem try:
1. Quit iTunes. 
2. Open a Finder window. Click on "Go" in the menu bar. 
Hold down the option key and the Library folder pops up. Click on that. 
3. Go to the Preferences folder. 
4. Find and move the file "com.apple.iTunes.plist" to the desktop. 
5. Open iTunes (iTunes will behave like you're opening it for the first time 
but you'll have all of your contents). 
6. Try the store again

Cheers,
Ronni
Sent from Ronni's iPad4


> On 22 Mar 2014, at 10:52 pm, Daniel Kerr  wrote:
> 
> Hi Brian
> 
> Some of that does ring a bell, but I can't remember it exactly off the top of 
> my head at the moment, and away from my "notes".
> A few thins to try on the laptop.
> 
> 1. Sign out of the AppleStore then sign back in again.
> 2. In Macintosh HD/Users make sure you have the "Shared" folder there. If it 
> isn't, create it.
> 3. Log in to your account in iTunes on the MacBook Pro and check that 
> everything is ok there, i.e. it doesn't ask you update this that or the 
> other….
> 4. Try a few of these ones as well.
> 
> Try those and see how it goes.
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 5
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
>> On 22/03/2014, at 10:37 PM, Brian Risbey  wrote:
>> 
>> Hi all,
>> I have latest system OSX 10.9.2,
>> and iTunes... 11.1.5  (5)
>> 
>> My internet is working - BigPond, my iPhone 5 can open iTunes Store 
>> successfully via home network. 
>> My MacBookPro cannot. Though it can use Maps, Email and Safari - so network 
>> is fine.
>> I am trying to download a movie - two days now.
>> I get the striped barber's pole and sometimes a 'half-way' access bar at the 
>> top of the screen.
>> I can check my iTunes account details. I only have 5 computers out of my 5 
>> allowed.
>> I can authorise my MacBookPro.
>> I can sync the two iPhones.
>> 
>> I only get white screen, with the store menu at the top, : Home, music, 
>> films, apps... 
>> I did have an error -50 appear.
>> 
>> I have restarted MacBookPro 4 times.
>> 
>> Have I missed something?
>> 
>> Brian
-- The WA Macintosh User Group Mailing List --
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Re: iTunes Store not opening.

[Daniel Kerr]

Hi Brian

Some of that does ring a bell, but I can't remember it exactly off the top of 
my head at the moment, and away from my "notes".
A few thins to try on the laptop.

1. Sign out of the AppleStore then sign back in again.
2. In Macintosh HD/Users make sure you have the "Shared" folder there. If it 
isn't, create it.
3. Log in to your account in iTunes on the MacBook Pro and check that 
everything is ok there, i.e. it doesn't ask you update this that or the other….
4. Try a few of these ones as well.

Try those and see how it goes.

Kind regards
Daniel

Sent from my iPhone 5

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

On 22/03/2014, at 10:37 PM, Brian Risbey  wrote:

> Hi all,
> I have latest system OSX 10.9.2,
> and iTunes... 11.1.5  (5)
> 
> My internet is working - BigPond, my iPhone 5 can open iTunes Store 
> successfully via home network. 
> My MacBookPro cannot. Though it can use Maps, Email and Safari - so network 
> is fine.
> I am trying to download a movie - two days now.
> I get the striped barber's pole and sometimes a 'half-way' access bar at the 
> top of the screen.
> I can check my iTunes account details. I only have 5 computers out of my 5 
> allowed.
> I can authorise my MacBookPro.
> I can sync the two iPhones.
> 
> I only get white screen, with the store menu at the top, : Home, music, 
> films, apps... 
> I did have an error -50 appear.
> 
> I have restarted MacBookPro 4 times.
> 
> Have I missed something?
> 
> Brian
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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