Dear listers,
my user testman has submitted 69 tickets and he is in the CC list of 3
other tickets.
When I run a search with
'Submitter' = $USER$ on the tickets I get 69
and if I run a search with
'CC list' LIKE (%+$USER$+%) I get 3 which is also fine
But if I run
'Submitter' = $USER$ OR 'CC
Hi List,
has anyone else seen the following behavior (Mid-Tier 6.3 Patch 14)? Support
told me that problem would be solved with patch 20, but it isn't solved.
The problem with SSO is, that the timezone of the local computer cannot be
determined. So the entry in the User-Preferences Form is
Hi List,
The good thing with ARS is, that you can develop any application you want.
I wonder, if there is an application out there that is somehow like the Seapine
TestTrack Pro?
Mit freundlichen Grüßen / Best regards
Jörg Steinigans-Hillemann
KEYMILE GmbH
Hello,
I mean import def file of course)))
Kind regards,
Alexander Zinoviev
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, March 22, 2007 10:09 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Alexander,
If you're looking for a way to automate the export of def files from an AR
Server
from a Command Line, have you seen the Command-line Interface for the Admin
Tool?
Open up the Admin Tool, hit F1 and search for CLI.
You'll find some information on how to use the Command-line
Hi Listers,
I am having problems calling a C API from an Active Link. The main function
of my C program returns an integer value. I am using the printf statement as
stdout. After the program executes, I am trying to gather the output of the
c program and set it to a field ($PROCESS$ @server
Hi David,
Many thanks for the suggestions.
Done the changes and its working fine.
Thanks once again.
Thanks
Shibu Samuel
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist automatic digest
system
Sent: Friday, March 23, 2007 12:00 AM
To: [EMAIL PROTECTED]
Subject: arslist Digest - 22 Mar 2007 (#2007-126)
Skip repetitive
Alexander,
You can also import with the Admin Tool CLI.
Docs can also be found in the pdfs. (AdvancedGuide-630.pdf page 551)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate,
Try $PROCESS$ @@:/path/program in your set field (without the
double quotes). Also keep in mind that the forked process will have
the same environment as your arforkd process (env vars, limits, etc.).
Axton Grams
On 3/23/07, Suddhasil sircar [EMAIL PROTECTED] wrote:
**
Hi Listers,
I am
Suddha,
How much time does this program take to complete?
How does that value compare to the ARS Server Timeout setting for
Process Timeout?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast,
Linda,
I have not looked at your search conditions in your Set Field
action(s), but I would bet that you are trying to do an equal search
on a long text field on the remote form. If you look at the fields
that your searching on you will likely find that there length is
large. ( I think 4000 will
Hi,
A request to those of you who have appeared for RAC / ATS Certificate
courses from BMC or is aware of it.
1. Could you please tell me what is the course pattern and examination
pattern ?
2. How long each ?
3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007)
4. Descriptive Answers for
And I'd like to add to that list--did they ever modify the RAC or RSP or
whatever it's called now such that a person need not take all the
official Remedy training before they can sit for the certification exam?
Kind of like Microsoft? With Microsoft you can buy a book, study it, and
sit for the
We're at the end of our ropes here, hopefully someone can help.
Environment, Remedy 6.3 (just upgraded for DST remediation)
HP Unix
5.0 Apps
We have 4 server environtments
Development
Function Test
Unit Test
Production
After the recent upgrade to 6.3 the Approval engine ceased to function on
our
If this is an unlicensed server, you may be in the unfortunate situation where
you've got one thread. And so the workflow calls the API program, but the
workflow itself is blocking the only thread you've got. No matter how long you
set the timeout to, it's never enough!
Yes, it's happened to
Not sure if this is related, but might help...
In some situations the AR System tries to find special forms using a field ID
(versus the name of the form) which is believed to be only found on a single
form. I believe this was because some people were renaming forms like Group,
User, and
Norm,
If I were you... I would do two things:
A) push to force users to use a preference server.
B) treat the local Home directory like a browser temp directory.
B1) It could be one location on the PC.
OR
B2)
You can edit together reg keys for each known user on the box at
the time
This scenario would be contingent on the api creating a connection to
the arserver. Does this api work this way, and is the server
unlicensed?
Axton Grams
On 3/23/07, Tim Widowfield [EMAIL PROTECTED] wrote:
If this is an unlicensed server, you may be in the unfortunate situation where
you've
I don't think that's changed, Norm. What I hope does change is the practice
that a company or two seems to have where they send their newbies through
all the training, and then expect them to pass the RAC class without any
real experience. Most can't, and even worse, a few can, which means some
Thanks axton. We are doing exactly that. but that is when we are getting
this error.
On 3/23/07, Axton [EMAIL PROTECTED] wrote:
Try $PROCESS$ @@:/path/program in your set field (without the
double quotes). Also keep in mind that the forked process will have
the same environment as your
This is probably what happened initially with the other custom joins, but
they have since been removed and arjoinfix was run and now the system doesnt
seem to recognize its own joins.
- Original Message -
From: Kelly Heikkila [EMAIL PROTECTED]
Newsgroups: public.remedy.arsystem.general
hi carey,
The process doesnt even take half second when we run it from command prompt.
The server process timeout is 20 sec.
Need help.
Thnaks
On 3/23/07, Carey Matthew Black [EMAIL PROTECTED] wrote:
Suddha,
How much time does this program take to complete?
How does that value compare to
I'm more interested in just testing out, as a service of their
certification program. If I know something inside and out, it's a
waste of the instrcutors time and my time to sit through a class on
it. The certification program should focus on making sure the people
holding the certification
Thanks tim i will try that. Yeah you are correct. we are using an unlicensed
version.
Great.
On 3/23/07, Tim Widowfield [EMAIL PROTECTED] wrote:
If this is an unlicensed server, you may be in the unfortunate situation
where you've got one thread. And so the workflow calls the API program,
I have the Servlet Exec installed as an ISAPI. The current patch is
applied.
I am able to add my own forms and access those via the Mid Tier, but I
can' t Save As an existing inaccessible form, and access it.
Does anyone have ITSM 7.02 and Mid Tier 7.02 working together?
Theo
I see the whole certification thing as a double-edged sword. And I also
see it as a knife-to-throat thing, too. Here's how:
- I have been around numerous RAC/RSPs. Most of them were
underqualified and inexperienced. Not all, but most.
- I have been around even more
Greetings Listers!
I currently have two development installations of ITSM 7 with mid-tier.
Both are running Windows Server 2003. One is 64-bit and Mid-tier is
running on Apache Tomcat 5.5 (dot-23 I think) and the other is 32-bit
running mid-tier within IIS6.
In both cases I have CMDB with CI
We are looking for a Mid-level remedy consultant for the DC area. This is
for a long term contract. The start date is immediately. The qualified
candidate must have ITSM Suite 6.0 experience. Experience with the CMDB and
approval server is strongly desired. Must also be familiar with ITIL. We
will
Ben,
Do you have your default dataset set, in your Configuration Manager/Asset
Inventory Settings? It's been a while back, but I believe this is what I had
to do to get this same issue with reporting fixed.
There is also a list of reports that do not work for Asset 6.0, unless you
Norm, that's a point that's been made before, and it has as much merit as it
ever did. Your integrity with my tax money is appreciated. Let me add
another head-scratcher to yours:
If ITSM 7 is the flagship application upon which BMC's major business is
based now, why wouldn't they make it
I 100% agree. They are killing the goose that lays the golden egg. ARS
became popular as the easy, do-it-yourself software development/no
software engineer required platform. Grass roots is what made it fly.
Now with ITSM 7 being so convoluted, why even build it on top of ARS?
I have the same issues with a similar environment. My issue applies to
regular date/time fields via mid-tier as well. This is an ITSM7 QA
system, so I haven't been too concerned and thought I missed something
with the DST patches.
Mostly same versions of ARS except Mid-Tier at 7.0.1 patch
We are installing the mid-tier 7.01 (patch 1) on Redhat 4 using Apache and the
tomcat JSP distributed with the mid-tier. This is a standalone mid-tier server
with the AR server on another box.
This is a non-root install and there's not a hope of that changing, so don't
ask :)
During the
According to what I have read regarding the DST patch fixes, you may
need to upgrade your Mid Tier to 7.0.01 Patch 001.
This Software bug is apparently resolved by Patch 001 on Mid Tier 7.0.01
Mid Tier:
SW00255177 Mid-Tier (web) results vary in the search results panel
in the Form for the
Disclaimers
First this is an email excerpt that I received from Lenny Warren,
concerning my inquiry to him about RAC/RSP/RADD/...
This response is OLD as it is from March 2006, so the contact
information might be out-dated... I sure know the references to 5X is
way old...
Disclaimers
Good afternoon,
Does anyone has experiences to share in connecting XINS
(http://xins.sourceforge.net/) to Remedy?
Have a great weekend,
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
Hey, Carey:
I was just looking at that very field a few days ago as well.
We just had one of our users ask a related question. He is irritated
that he has to constantly resize a particular column on a
non-ResultsList table every time he logs in.
Since we know we can set Preferences on the
All,
Correction to Environment:
Servers: Windows 2003
To answer Tony's questions below:
The dates are off by 1 hour in the fields on the Base form as well.
Thanks
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony
I wish that were true. I am at Mid-Tier 7.0.1 p001 here and am
experiencing the time shift reported in the defect and by Matthew.
I'll post results as Matthew and I further troubleshoot the issue.
Does anyone on ARS+MT 7.0.1p1 *not* have this issue?
-tony
--
Tony Worthington
[EMAIL
Quick Question :
Macro's for Migration purposes.
If I copy all .ARQ files from the HOME/ARCMDS folder to a temp file. ARS
5.12
Then uninstall ARS 5.12
Install ARS 6.3 -- plop files .arq into /home/arcmds folder ..
Is there anything that is Embedded into ARS 5.12 macro files normally that
Radhika,
Actually I took the Remedy Approved Consultant course back in
September 2006. I took different Remedy classes over the years, and
only needed 2 weeks in class before I could enroll in the RAC course:
* Admin 5.x part 1 (wbt, 4 hrs)
* Admin 5.x part 2 (4 or 5 days) back in spring 2004
*
UNCLASSIFIED
Your server name is embedded in each macro.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion
Sandra, you are discussing the embedded macro's right ? in workflow..
not on the user client.. macro..
Just to be clear.
On 3/23/07, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED]
wrote:
UNCLASSIFIED
Your server name is embedded in each macro.
Sandra Hennigan
OSD Remedy Administrator
UNCLASSIFIED
If the server name has changed, the macro won't run. Remedy used to
have a tool to clean the macros, where you could reset the server
reference
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot
Patrick,
The server name is embedded in the client macro. I based my response on
the assumption that you were just changing the client and not changing
the name of the server.
If you are changing the server name you can edit the macro with any text
editor and change the server name.
Dave
ok, So you need to use Preference server options, to save it on the server..
Does this strip to the @ server automatically ?
or if you migrate a server/and name then you need to either Manually edit
the .arq .arv files ?
or is is this done some other way.
On 3/23/07, Shellman, David [EMAIL
This is a multi-part message in MIME format.
UNCLASSIFIED
I have attached armacro.zip It is a cmd prompt utility that will
revise the sever name in all of the macros in a single directory.
How I have used it:
Create new folder
Copy your macros to this folder
Go to a command prompt and run the
Patrick,
I doubt that using Preference server will change existing macros. Just
a guess on my part.
As usual you would delete arf and arv files.
The server name is embedded in the arq and arr (report files). You can
manually edit with text editor. Years ago we had a guy that threw
UNCLASSIFIED
I really did attach the file the first time; trying again - looks like
the zip is being stripped
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original
If I understand you correctly, the issue is that there is a 1 hour
difference between a date/time field on the form and the same field as
displayed in the Results list.
If so, we are not having this issue on Mid-Tier 7.0.01 Patch 1. This is
a full windows 2003 environment with all windows
The Server team has patched the Server as well.
I have added my TimeZone to my User Preferences, taken it off and that
did not make any difference.
You don't mention whether your clients have been patched for DST. Keep
in mind that the Mid-Tier uses internal libraries to determine DST, but
the
Zip.. put a password on it.
Mail it to me [EMAIL PROTECTED]
with password.
It keeps getting ripped out.
On 3/23/07, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED]
wrote:
UNCLASSIFIED
I really did attach the file the first time; trying again - looks like
the zip is being stripped
Sandra
All,
Just finished upgrading our Mid-Tier to 7.0.01 Patch 001 200701091113
And the problem still exists.
Also, something else I found interesting which raises more questions:
If you specify the TZ in your AR User Preferences, Clear your IE's
History/Cookies/Cache, and load the form, the
Michelle,
Thanks for the info, but that's not quite it. It's not a difference in
the Results List and the Fields in the Form. It's the difference between
what is shown in the USER tool and what is shown on the Web Pages.
The other question I have is to take a look at your AR System User
Hi!
I have a problem and I want to know what you think or your kind advice
about.
I run a new install over
O.S. Win Std 2003
MS SQL 2000
ARS 6.3 Alone
to migrate to 7, instead of run a update install I run a new install to just
restore the backup.
But in the same server I have another ARS
Hi, Matt:
Thanks for clarifying.
I double-checked the same entry on the BMC Remedy User Tool 7.0.01 Patch
1 and Mid-Tier 7.0.01 Patch 1. The date/time fields match.
And nope, I don't have a Time zone listed under the locale tab.
Most of our users do not have a preference record.
Hope that
BMC is working on, and should release soon (next few months?),
certifications for the ITSM products, and there are already classes in
using, installing and configuring them. Keep checking the education site
for details.
Rick
-Original Message-
From: Action Request System discussion
Look to the arerror.log file for further information on the server
crash.
You can also execute the server process alone from the command line
using the information in the armonitor.cfg file...
Sometimes starting the server from command line only (without the
plugin's, etc) can be of
Hi Robert
I look arerror.log and is clean.
I run server process form comman line, its run with the default messages,
but if I see the task manager the process just going up and going down in
seconds.
thanks.
On 3/23/07, Robert Molenda [EMAIL PROTECTED] wrote:
**
Look to the arerror.log
OK I re-read (several times this time) your original email, and have
more questions, than answers..
Did you take the original server with Service Desk (6.3) and install 7X
to a different directory? Or is this a new server?
When you say to restore the backup I assume that you are talking
I do the both, but I dont have servicedesk just ARS server tables-info.
I install to a diferent directory with a new arserver and port, I make a new
install of arserver and then restore de database backup attaching the db
files, making ARAdmin the owner.
What should be the best way?
On
Today I found this line in the arerror.log and also this error don't allow
me create new CIs
Fri Mar 23 11:22:13 2007 390600 : Error encountered while loading the
shared library (ARERR 9750)
Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could not
be found.
but the line
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