Remedy User Tool gets an application error every time you close

2007-07-11 Thread Basile, Cindy
Has anyone seen this - user closes Remedy User, (V6, patch 1412 and 1454) - and this errors comes up. Checking the admin tool, looks like the license is not being released, (the user can log back in from the same machine). Log in, close the app, same error. CONFIDENTIALITY NOTICE:

Following a request lifecycle as a requester. Questions.

2007-07-11 Thread Lunkwill
For a certain service we will offer our customers(Project Managers) to order things via the Requester Console. The workflow of this order is built up with 3 sequencial tasks which Change Manager relate to. As we are testing this order flow, we end up with some questions. (1.)First we let the

SAVE button in Helpdesk Display-Only form

2007-07-11 Thread Siti Hawa Bee SHAIK FARID
Dear Listers, I had copied the Save Button from the main HPD:Helpdesk form into the helpdesk display form, but the SAVE button do not works. I would like the SAVE button to save some of the edited fields in the display form? So that when support staff login via web, they can view the helpdesk

Re: SAVE button in Helpdesk Display-Only form

2007-07-11 Thread Runar Helle
Hi, I am not quite sure which button you have copied as you don't specify version, but I think you need to do something more that just copying a button from one form to another. You need to add some kind of workflow to the save button, for example an active link executing when someone clicks

Re: SAVE button in Helpdesk Display-Only form

2007-07-11 Thread Siti Hawa Bee SHAIK FARID
Thanks for replying Lunar. I had copied the SAVE button from HPD:Helpdesk support form. When I paste the button into HPD:Helpdesk Support-ReadOnly form, all the underlying active links got copied as well but I really wonder why after clicking the SAVE button, nothing happen :-( When I

Re: SAVE button in Helpdesk Display-Only form

2007-07-11 Thread Runar Helle
Hi, Enable logging via Remedy Administrator (File -- Server Information -- Log Files) as well as the AR client (Tools -- Options -- Logging). Try pressing the save button again and then read the logs to see where it stops. Regards, Runar From: Action

Re: Temporary Feilds Hidding

2007-07-11 Thread manuj chauhan
hey friends i applied the idea DAVID gave it but if i ll hide those values will be hidden from Source so which shows that they cannot be accessed as they have been hiden so i can only do to make the background colour and font color same as each other (WHITE) also i need to make those character

Re: EIE: Identifying user running a data exchange

2007-07-11 Thread Kelly Deaver
Why not set the short description field with the name of the exchange? It is not used in CMDB for anything. Also, you could set the Submitter name via the exchange rather than let it default. That way you would have the same effect as your idea without running through a bunch of licenses. As

unsubscribe

2007-07-11 Thread Dignard, Norman
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Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3

2007-07-11 Thread Barb Siebert
Betsy, I think to use Oracle 10g with 6.3 you may need to install the Oracle 9i client.? You won't need the 9i client once you get to 7.0.1.? You can check BMC's compatibility matrix to confirm this.? Barb -Original Message- From: CLG-29 [EMAIL PROTECTED] To: arslist@ARSLIST.ORG

Re: Remedy User Tool gets an application error every time you close

2007-07-11 Thread Axton
Turn on client side active link logging and see what's firing when you close the user tool. What version is the server? Axton Grams On 7/11/07, Basile, Cindy [EMAIL PROTECTED] wrote: ** Has anyone seen this - user closes Remedy User, (V6, patch 1412 and 1454) - and this errors comes up.

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Tony Worthington
Susan, Axton, Ben, etc... We have the same issues. Our server comes and goes as it pleases, and we've yet to track down exactly what the cause is. We do know some of our problems stem from plugins, most of the time it's ardbcquery. The easiest way to crash a thread is to open either the

Job Opportunity | Accenture Walk-in at Delhi this weekend.

2007-07-11 Thread Nazish Bano
Hello all, Accenture is having walk-in in Delhi for Remedy. For 2-9 years experience folks Time: 9am-1pm on Sunday, July 15, 2007 At: The Indian Social Institute, 10, Institutional Area, Lodhi Road, New Delhi - 110003. Skills: Strong customisation, installation and

Re: Database Sizing for tickets in remedy 7.0

2007-07-11 Thread Ray M
Rick: under which section are these white papers? I couldn't find the doc. Thanks Ray From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, July 10, 2007 8:08 PM To: arslist@ARSLIST.ORG Subject: Re: Database Sizing for

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Jarl Grøneng
Patch 5 of ITSM may fix the issue with ARDBC and thread crash. Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) intermittently crashes when arplugin.exe is configured for multi-threaded ARDBC queue -- Jarl On 7/11/07, Tony Worthington [EMAIL PROTECTED] wrote: Susan,

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3

2007-07-11 Thread Shibu Samuel
Hi Betsy, For Remedy 6.3 you need to install 32-bit Oracle 9iR2 database client to connect with Oracle 10g database. Thanks Shibu Samuel -Original Message- From: CLG-29 [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 10 Jul 2007 8:49 pm Subject: ARS Upgrade from 5.1.2

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3

2007-07-11 Thread Broyles Robert K Mr CTR USAF 96 CS/SCCE
Do the same incompatabilities exist with 5.1.2 clients to 7.0.1 server P#? While talking with a senior developer, I thought that upgrading the clients first and then the server could help. I havent' done to much on 7.x yet. Does anyone have any issues with that approach? Our environment is

Re: EIE Service crashing periodically with a Windows error...

2007-07-11 Thread Axton
Just did a little more investigating. It appears that EIE connects to arserver on a configureable intervale (5 minutes in my case) to check for changes to the data exchanges. Every 5 minutes, it creates 1 socket connect to the arserver and never closes the connection. This is 1 factor causing

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

2007-07-11 Thread HARTWICK, SCOTT G CTR DISA JSSC
Classification: UNCLASSIFIED Caveats: NONE Rob, At my previous location I did the 5.1.2 to 7.0.1px upgrade. What I discovered along the way was you may need to install more of the intermediate upgrades along the way. And don't forget to install the email engine along the way also. For

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

2007-07-11 Thread Broyles Robert K Mr CTR USAF 96 CS/SCCE
Scott, We upgraded the clients to 6.3 patch 20, before we upgraded to server/email/midtier 6.3 p21. After that weekend we haven't had a problem with anything Remedy or OS related. I keep seeing all the issues people are having related to ARS v7 and I was just curious. Rob

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

2007-07-11 Thread HARTWICK, SCOTT G CTR DISA JSSC
Classification: UNCLASSIFIED Caveats: NONE Rob, My former environment sounds like yours: All windows based: SQL, etc. Going to the lastest 7.0.1x was a little trying, but when I figured out I should do more of the intermediate updates, I was very happy with the latest version. I'm now am

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3

2007-07-11 Thread Grooms, Frederick W
5.1.2 uses the Oracle 8 Client libraries. 6.3 uses the Oracle 9 Client libraries. 7 uses the Oracle 10 Client libraries. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, July 10, 2007

Re: EIE Service crashing periodically with a Windows error...

2007-07-11 Thread strauss
It says in the eie.cfg to leave it at the installed 5 minutes for debugging, but set it to 60 minutes for production. I set it to 60, but I think for production I might set it to 1440 for the once-a-day check and leave it at that - how often am I going to be changing EIE data feeds on a

Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Leigh Gruber
Good Morning Listers, We have an existing system operating with the Submitter Mode set to Changeable. This system has around 750 forms with a mix of Remedy and home grown applications. We need to change submitter mode to Locked so we can host another custom application which must run in

6.3 running on Oracle 9i upgrading to 10g soon

2007-07-11 Thread Moore, Chris
Hey everyone, I've seen a lot of emails going around about 7 on Oracle 10g, but we're about to upgrade our 6.3 customized application from 9i to 10g. Has anyone done this and had any issues? Thanks, Chris Moore

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Teale, Steven
Leigh, There are some spreadsheets I have seen that will do some pretty clever analysis on workflow from def files. You could also run some sample logging and look for pushes to that field. Steven Teale AEGON Shared Services Louisville, Kentucky Phone: 502.560.2856 Mobile:

Re: 6.3 running on Oracle 9i upgrading to 10g soon

2007-07-11 Thread Grooms, Frederick W
We run 6.3 (with the Oracle 9 client) against a 10g database with no problems. For best performance do the Cursor_Sharing tip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, July 11, 2007

Re: 6.3 running on Oracle 9i upgrading to 10g soon

2007-07-11 Thread Moore, Chris
Setting it to FORCE you mean? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 11, 2007 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 running on Oracle 9i upgrading to 10g

Re: Database Sizing for tickets in remedy 7.0

2007-07-11 Thread Rick Cook
Oh, man, I hate the way they've changed how you find the white papers - I think it's by product now. Rick On 7/11/07, Ray M [EMAIL PROTECTED] wrote: ** Rick: under which section are these white papers? I couldn't find the doc. Thanks Ray *From:* Action Request System discussion

Re: EIE: Identifying user running a data exchange

2007-07-11 Thread Joe D'Souza
Hello Kelly, I already avoided using the individual user approach, by using the SQL function available in the 'Rules' list to set the name of the exchange to a field created for that. I would have used the Short Description field to store that name, but I usually avoid the use of the Short

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Grooms, Frederick W
Once a record has been created Remedy will not let you change the Submitter (field ID 2) field. Submitter mode Locked means that even if the Submitter has a Read License they will be able to update the record (the non system fields of course) where they are the submitter not that they can change

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Leigh Gruber
Steven, Turning on the logging is a good idea. I'll try that. Do you have any additional info about the spreadsheets and how they might do the analysis? Thanks Leigh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: Database Sizing for tickets in remedy 7.0

2007-07-11 Thread Easter, David
Rick may be referring to this one: 17-Oct-2006 (White Paper) Sizing and Capacity Planning for BMC Remedy IT Service Management 7.0 and BMC Atrium CMDB 2.0 PDF http://www.bmc.com/supportu/documents/56/77/65677/65677.pdf http://www.bmc.com/supportu/documents/56/77/65677/65677.pdf

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
I don't believe that to be correct. I am fairly certain (unless BMC changed this in version 7.x), that if the Submitter Mode is set to Changeable, the value in the Submitter field CAN be changed. From: Action Request System discussion list(ARSList)

Re: 6.3 running on Oracle 9i upgrading to 10g soon

2007-07-11 Thread Grooms, Frederick W
yes This needs to be set in the init.ora file for the database and in the the Remedy ar.conf (ar.cfg for Windows). Once we added it to our servers things have run smoothly KNOCK ON WOOD here Fred From: Action Request System discussion list(ARSList)

Re: EIE Service crashing periodically with a Windows error...

2007-07-11 Thread Joe D'Souza
Axton, That's pretty much the same case with MS-SQL. Everytime it runs it opens a connection and doesn't close it. This is what I have done as a workaround that I tested yesterday. I created 2 batch files one for starting EIE and the other for stopping it. I ran these batch files in a fair

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Shellman, David
You are correct. The question and response by Fred is in reference to having the system set to Submitter Mode Locked. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday,

ITSM 7, Patch 4 - Incident, Change, Problem, SLM

2007-07-11 Thread Troy Sasso
Hey folks, Has anyone run patch 4 for ITSM 7 yet? I noticed in my log files that there were some DEF file failures for Patch 3 4, everything prior to those seemed to work just fine during the imports. Has anyone seen this in their patching? Thanks, Troy

Re: DB2 Installation Issue

2007-07-11 Thread Troy Sasso
During my build of Remedy 7.x ITSM 7 on HP_Ux/DB2 we had major issues with the AR#Admin# password, had to use a different account to build with. Also, we kept hitting tablespace issues with the 16k settings. You may have to be set to 32k during the install. Troy --- John Joseph [EMAIL

Re: Sever version shows old version after patching.

2007-07-11 Thread Troy Sasso
I'm having a similar issue with upgrading from AR 7.0.0 to AR 7.0.1. After I run this upgrade my server version is still reading AR 7.0.0 --- strauss [EMAIL PROTECTED] wrote: You will have to root around in the SHARE:Application_Properties records to see the current patch levels.

Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM

2007-07-11 Thread strauss
The only errors I saw with patch 004 were with the reports - I conclusively proved that installing patch 003 and 004 (which reapplies 003 files) overwrites the OOB crystal reports with new copies that have the Locale field set back to NULL or in one case the full description of the report, after

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread L. J. Head
A copy of ARInside will tell you all workflow that touches that field to include pushes or setfields to it. You would need to manually check each form...but it's better than nothing _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leigh

Re: 6.3 running on Oracle 9i upgrading to 10g soon

2007-07-11 Thread Moore, Chris
OK, thanks for your help! Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 11, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 running on Oracle 9i upgrading

Re: Remedy User Tool gets an application error every time you close

2007-07-11 Thread Basile, Cindy
one AL in the log, RR:MHR:OnClose Checking RR:MHR-OnClose (999) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process Here is the run process action, fires on close window SET-CHANGE-FLAG 0 From: Action Request System discussion

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Anderson, Douglas W.
Hi Leigh, You ought to be able to determine whether workflow modifies a Submitter field's contents by querying the ARS database. Run SQL queries against the filter_set, filter_push, actlink_set, and actlink_push tables to see whether fieldId 2 (Submitter) is the object of any set-field or

Create broadcast on mid-tier

2007-07-11 Thread William Rentfrow
I'm having a very strange problem. Vital stats: ITSM 7 on Solaris 10 using Oracle 10g with a Apache/Tomcat mid-tier. If I am in the WUT and I go to the Incident Management console and select the Create button under broadcasts it works as expected. In the mid-tier I get an immediate IE error

Re: Remedy User Tool gets an application error every time you close

2007-07-11 Thread Joe D'Souza
Cindy, From the name of that AL it appears to be an OTB AL on ITSM 6? Does the error go away if you disable that AL?? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Basile, Cindy Sent: Wednesday, July 11, 2007 11:54

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Leigh Gruber
Doug, I completely forgot about possible DIRECT SQL commands. I'll add them to my list of things to check. Also I'll take a look at the filter_set tables too. I know there are many push actions which create new records. They aren't a problem, but sorting out the new record push

Re: Create broadcast on mid-tier

2007-07-11 Thread Joe D'Souza
William, The access issue you are facing sound more like an OS access problem and not so much a AR System access problem.. 404 errors are usually a good indication of inadequate access to files or directories.. For some reason it looks like the path your Mid-Tier tries to consume, when you hit

Re: Remedy User Tool gets an application error every time you close

2007-07-11 Thread Ron Legters
Is everyone getting this, or just some? I'm remembering this happening to all my users when we were on 6, and it was just a bug in the user tool. I would try a newer patch for the v6 user and see if it goes away. Thanks, Ron Tools Admin From: Action

Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM

2007-07-11 Thread Joe D'Souza
Troy, Chris, I noticed another problem too in patch 4. The help file paths get a little messed up and you can no longer open help files on your ITSM apps.. I had to relocate by copying the help files to the folders it now expects after the installation of patch 4. I think this path gets

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Joe D'Souza
Re: Submitter Mode - Locked ...Brute force?I do not think it would catch Direct SQL commands as an SQL statement in a Direct SQL command is not evaluated by the ARS before its passed to the DB for execution. You could pretty much type Hello and pass that to SQL and it would error only at the time

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread L. J. Head
ARInside might be able to help _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber Sent: Wednesday, July 11, 2007 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Submitter Mode - Locked ...Brute force? ** Doug, I completely

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Leigh Gruber
Yes, I think at the very least it would contrary to the spirit of the license agreement to change submitter field with SQL, if the mode was locked. Our mode is currently changeable, so I would just need to be sure we didn't do that in the past! It seems unlikely. Thanks, L.

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Shellman, David
Fred, Norm and I have been having a side discussion. Each of us read your response differently. I get in trouble when I assume. Could you clarify your response for me? Thanks, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

2007-07-11 Thread Susan Palmer
Scott, What issues were you seeing with the v7 client if you didn't upgrade to 6.3first? Thanks, Susan On 7/11/07, HARTWICK, SCOTT G CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Rob, At my previous location I did the 5.1.2 to 7.0.1px upgrade. What I

Field ID 115 - Write License Pool

2007-07-11 Thread igor ivanov
Hello, All For example, User belongs to two Groups with ARS Floating License Pools. It is (the Group Name/ID) supposed to be stored in the Reserved Field ID 115 (The license pool from licenses are taken) in the User Form (p607 Basic Guide). I have Group Form upgraded from ver 4 to 6.03 with

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Susan Palmer
The stack errors come across as ARNOTE20 errors and they restart themselves. They can be FAST or LIST, although mostly FAST. We are not getting arerror 93's. We don't have any plugins. We do have HD v5.0. So I am getting some periodic rappsrv errors. It almost seems like when someone,

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Susan Palmer
It's almost like ar server creates the threads initially. Then as it feels there's a need it creates more threads. But at some point it cannot see or doesn't think an existing thread is available for use so it keeps creating them until whaalaa ... you hit the max. Why can't the ar server see

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Mike White
Yup - this one got us stumped, too. Submitter Mode Locked simply means that the value entered in Field ID 2 for a record can't be changed after it's been created. Fred's response seems to indicate that there's some kind license or permission behavior difference relative to Submitter Mode

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Carey Matthew Black
Leigh, I totally agree with your concerns about changing the Submitter mode value on an ARS server.. They are well founded. If you have an application that is designed for Submitter mode = Locked then it should also work fine on a server with Submitter mode = Changeable too. However the

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Well, the submitter mode is tied to the license agreement. Here's how it works...or it least how I explain it to myself: The default mode is submitter mode is changeable, meaning the value of the submitter field can be changed via workflow. In this mode, people with read licenses cannot

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Rocky Rockwell
We could not work if we could not set the submitter field on create. We have people submitting tickets for other people. When this happens we set the submitter field to the customer id. So they can modify certain fields we have set to submitter -modify. If we could not do this we would have to

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
If you have an application that is designed for Submitter mode = Locked then it should also work fine on a server with Submitter mode = Changeable too. However the reverse is not true. ( If the application is designed for Changeable it _may_ not work in a Locked environment. ) This is not

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Leigh Gruber
Mike, The submitter mode Locked has everything to do with Licenses for my purposes!! The LICENSE aspect applies when you have an application like ours which is designed to operate with Read only licenses. When the submitter mode is LOCKED, my application (which tracks employees' skill

Fields disappearing in Mid-Tier

2007-07-11 Thread Dwayne Martin
Hello Everyone, We are seeing cases of fields that have been visible for years suddenly disappearing in Mid-Tier. I can see them, which suggests a permissions issue. But the users also have permissions to the now-invisible fields. The same users can see these same fields in the client User

Re: Field ID 115 - Write License Pool

2007-07-11 Thread Carey Matthew Black
Igor, There are a few doc errors. Field 115 exists on the Group form. Not the User form. It is called 'Floating Licenses' not 'Write License Pool' too. And there is a missing Field 116 too. ( 'Floating FTS Licenses' ) The text just before that table said this: The User, Group, and Roles

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Carey Matthew Black
Having 'Submitter Mode' = Locked does have a very dramatic effect on what a Read licensed user can do. With 'Submitter Mode' = Locked a Read license can: A) Query and Submit new records where their 'Group List' allows them to have access to the form and all the fields of interest. B) For any

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Grooms, Frederick W
I was commenting on the Submitter Mode functionality ... from the 6.3 docs Configuring AR System Guide p136 Submitter Mode Defines the conditions under which submitters can modify the requests they initially submit (that is, where their names are in the Submitter field). Choose one of the

Re: Fields disappearing in Mid-Tier

2007-07-11 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
You don't, by chance, have a separate web view of the form that doesn't have the fields on it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, July 11, 2007 12:42 PM To: arslist@ARSLIST.ORG

Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM

2007-07-11 Thread strauss
Sorry, I have done enough complete reinstalls of ARS/ITSM and backup/restores to the dev server since the time I installed the help files that I don't think the paths survived to be corrupted by any patches. Both of my 7.x servers show the application help as uninstalled, so I installed it just

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread strauss
The old 5.x apps we still have in production (and earlier versions) used a Submitter = Requester push or set fields on Submit mechanism to ensure that the Requesters would always be able to update their own tickets, which normally are submitted on their behalf by agents or other IT staff. ITSM 7

Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)

2007-07-11 Thread HARTWICK, SCOTT G CTR DISA JSSC
Classification: UNCLASSIFIED Caveats: NONE Not necessarily Client issues. The server installs would fail for various reasons. Or as I recall in one case, I thought I had done the upgrade from 7.0x to 7.0.1x only to check the server version and it was still at 7.0 (just like the other person

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Axton
Maybe it's not available for use. There is nothing intrinsically wrong with hitting the max, it's only a problem if none of them are free to work. Have your looked to see if the threads appear busy to arserver (server stats and api logs)? Axton Grams On 7/11/07, Susan Palmer [EMAIL PROTECTED]

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Shellman, David
Well there is a difference in behavior and what can be done.. Here's the info from the Config Doc: Defines the conditions under which submitters can modify the requests they initially submit (that is, where their names are in the Submitter field). Choose one of the following options: !

Re: CMDB's BMC_Person class: usage?

2007-07-11 Thread john rosquist
We are considering the person-role relationship because the job a person does is a CI. For example, a person call in for support for a site that has a certian level of support. WE want to know and manage that. What happens when the person leaves. How much reconfiguration is required? If

Re: Fields disappearing in Mid-Tier (U)

2007-07-11 Thread Hennigan, Sandra H CTR OSD-CIO
UNCLASSIFIED Are the fields visible after clearing the cache? Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion

Response tab in the EIE:Datamapping form

2007-07-11 Thread Joe D'Souza
Listers, I was looking to find documentation on this, but cannot seem to find any references to this on either the eieadmin.pdf guide nor the sqlserver.pdf guide that is installed in the doc subdirectory of the EIE installation path. Does anyone know what exactly this mapping is used for? Does

Re: ARS v7.0.1P2 LIST threads initiate inexplainably

2007-07-11 Thread Davies, J.T.
If I remember correctly, the threads are for concurrent database processes. If you have a max of 15 and 15 (for List and Fast), then at most, 15 Fast processes and 15 List processes can run simultaneously. If you're reaching the max, and your system starts to crawl, I'd say you don't have enough

Server Logging

2007-07-11 Thread Joseph Kasell
Hello listers, I have a question which I cannot find an answer to. One of the features touted in ARS version 7 is the ability to use workflow to turn on and off logging on the server side. But there's no documentation on this that I can find. On our test server I approached this issue in what

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Mike White
Thanks all for 'splaining the relationship to read/write licenses. Interesting discussion. (I learn something new every day...) Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Carey

ARSSOINFO - Windows client login

2007-07-11 Thread Brandi Barbour
I generated an arssoinfo.dll using Visual Studio 2005 C++ (MFC DLL). I copied the code that was included in the white paper and generate the mentioned dll. I specified a valid remedy user name. Our Remedy Server is not cross referencing blank password. Area LDAP is not configured. Our server

HelpDesk Remedy Support Console - Change View Options

2007-07-11 Thread Sanford, Claire
I finally figured out where it all is set to change the table view on the Support Console. I can't believe it took me this long to figure that out... it is such a newbie thing. Changing it is what is now causing me the problem. This is the Qualification that sets the table based on what is

Re: ARSSOINFO - Windows client login

2007-07-11 Thread Heider, Stephen
Brandi, What helped me with troubleshooting this is to remove the splash screen that appears when the User Tool is starting. Here is the subject of the thread from Feb 16, 2007: Get Rid of the Splash Screen on User Tool - Resolved HTH Stephen -Original Message- From: Action Request

Re: Submitter Mode - Locked ...Brute force?

2007-07-11 Thread Rocky Rockwell
That is the point I was trying to make from a comment made. that the licenses are not affected if the submitter field is locked or unlocked. It does or I would be buying a ton of licenses. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1:

Re: Fields disappearing in Mid-Tier (U)

2007-07-11 Thread Dwayne Martin
Thanks, Kaiser and Sandra! No, I don't have separate web views. Yes, the problem persists after clearing the cache. And now the fields have disappeared for me too, and I have Administrator permissions, so it isn't a permissions issue afterall. Dwayne Martin Original message Date:

Re: Fields disappearing in Mid-Tier (U)

2007-07-11 Thread Joe D'Souza
Dwayne, Is there some sort of a trend on the type of fields that seem to disappear? What version of the AR Server and what version of the mid-tier server are your running? Do you have more than one mid-tier server? Are you connecting to the correct mid-tier server?, Have you tried deleting your

Job: CMDB/Discovery Expert

2007-07-11 Thread Erin Hubbard
Hi list, TuringSMI is in need of individuals with knowledge of CMDB 2 and BMC Discovery tools for a project located in Boston. It would start ASAP, and run for about two months. We are looking for contract or permanent folks. Please feel free to contact me off list to discuss this if you are

Re: Difference between Missed and Missed Goal: Remedy SLA 6

2007-07-11 Thread Mau Remedy
Thanks Brian! Your explanation has been very clear to me Regards! 2007/7/9, [EMAIL PROTECTED] [EMAIL PROTECTED]: ** Hi Maus, When loading the SLA 6.0 it is important that you load all the patches for it. There are many workflow errors in the module OOTB. The next thing to be aware

Importing csv file into Remedy

2007-07-11 Thread brooksm
Does anyone know of a way to allow end users to import records from a .csv into Remedy? My Remedy system is on SQL Server 2005, so I thought there may be a way to create an SSIS package that imports a file from a shared directory when triggered by workflow. Does anyone know if this is possible? Or

Re: Importing csv file into Remedy

2007-07-11 Thread Joe D'Souza
This was easily achievable in the earlier versions of MS-SQL using the data transformation services on MS-SQL which had the ability to connect to CSV files or Excel or Access or other RDBMS's or DBMS's. I'm not quite sure if this is possible on MS-SQL 2005 as I do not see that option available at

Re: Importing csv file into Remedy

2007-07-11 Thread Rick Cook
Well, it's kinda low-tech, but if you had a little Perl or VB script that the user could run that would prompt for the file name and form name, which it could then plug into the command line structure to execute AR Import, that seems like it could work. Only downside is that you would have to

Re: Response tab in the EIE:Datamapping form

2007-07-11 Thread Kelly Deaver
Joe, The documents are pretty thin on this subject. What is there is listed on page 91 of the V7 Admin Guide. The response tab is used to write back a response to the data source. For example, you might want to write back the entry id of the record that was created in the mapping. There is

Re: EIE: Identifying user running a data exchange

2007-07-11 Thread Kelly Deaver
Joe, There are function you can use to set values other than picking a field. To set a constant, choose from the list or just type in constant|whatever. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: Re: EIE: Identifying user running a data

Re: Importing csv file into Remedy

2007-07-11 Thread Jason Miller
You can run the import tool as a user without administrator rights (I just tried it on ARS7 to make sure that I wasn't dreaming that I had done it before). It depends on how much you trust the user and your environment but you could give them the import tool. You could even create a filter

Re: Response tab in the EIE:Datamapping form

2007-07-11 Thread Joe D'Souza
Hello Kelly Thanks for your response.. I had looked almost all over on the SQL admin guide for the EIE and didn't find much on what Response is for. Not too much on the Dev guide either.. So if you already have a data key that you are performing your exchange over, why would you really require

Re: EIE: Identifying user running a data exchange

2007-07-11 Thread Joe D'Souza
Hi Kelly, I didn't see the function constant| but saw SQL| and hence used an SQL statement instead. I guess I didn't look hard enough at the list of available options on the Rules display list.. In fact I was looking for a way to set a constant but didn't find it on that list.. must be a plain

Re: Response tab in the EIE:Datamapping form

2007-07-11 Thread strauss
I am using this to clear the update flag on the vendor form data. Our eDir LDAP system writes new and updated records to my SQL Server table with a field named RunUpdate set to a value of 1. I use the vendor query to ONLY push records from vendor form to AR form if RunUpdate = 1; then I have the

Re: Response tab in the EIE:Datamapping form

2007-07-11 Thread Joe D'Souza
Chris, Thanks. Some of your notes together with some stuff that Kelly Deaver (thank you Kelly) sent me offline is helping me understand what this is a little more. Until this point I had only a guess of what Response was meant for which was less than 50% correct to be honest. I don't quite like

SQL error when saving to admin tool?

2007-07-11 Thread Welton Bryant
Has anyone seen this error before? All of a sudden we can't save any workflow in the admin tool Failure during SQL operation to the database : The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server 3903) (ARERR 552). Welton Bryant MCSE,MCP Sr. Business

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