Hi Jon,
What version of OTRS are you using? What OS do you use?
If you run otrs/bin/PostMasterMailbox.pl from the command line as the OTRS
user, what output do you get?
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/7/6 Jon Accornero
Hi Jon,
It is absolutely possible to use POP3S and IMAPS, there are just a few open
issues which all have workarounds:
See here:
http://www.mail-archive.com/otrs@otrs.org/msg25786.html
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On
t to check out
training courses here: http://www.ubuntu.com/training
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Jul 3, 2009 at 00:40, Gerardo Pivotto - sistemas <
gpivo...@sep.org.ar> wrote:
> I got an error while trying to
Hi Mario,
Considering the error message, what would you think? ;-)
Some error messages in OTRS might not be the most user-friendly, but
this one is in my opinion very complete and clear.
What you could do is checkout the HEAD branch from CVS and use that,
but I'll have to state that you can only
Stats::UseAgentElementInStats in Sysconfig and create your report.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jun 23, 2009 at 17:21, wrote:
>
>
>
>
> Hi everybody,
>
> I need to produce stat from OTRS like this : num
Hi J,
The easiest, this can be achieved by creating GenericAgent jobs. The
downside of this is that means it'll be scheduled (batch-like) and not
real-time.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 2009 at 07:20, J wrote:
You can find the path to the logfile via Admin > SysConfig > Framework
-> Core::Log > LogModule::LogFile
What method are you using to acces your mail server? POP3, POP3S, IMAP, IMAPS?
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.
icate your password to wherever OTRS tries to authenticate to.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 2009 at 16:07, Emily Flynn wrote:
>
> Hi,
>
> I can log in okay now, but it did take quite a while f
Juan,
Please upgrade or downgrade your PDF::API2 module to a version that
does not suffer from this bug.
See also: http://www.mail-archive.com/otrs@otrs.org/msg25220.html
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22
d a mailbox and you select 'Run Now', do you get
an error message? What would you see in the system log?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 2009 at 13:47, Afshar Mohebbi wrote:
> Hi Mrs. Hassani,
&
rs.org for instructions to set it up.
For now, I'm not sure what environment you've upgraded to 2.4beta3 but I
would suggest restoring a 2.3.x backup and work with that until 2.4 is in GA
and a supported ITSM module is released.
Kind regards.
--
Michiel Beijen
Software Consultant
+31 6
Samuel,
You have set Ticket::Frontend::AgentTicketNote###State and
Ticket::Frontend::AgentTicketNote###Priority. Go to Admin > SysConfig
> Ticket -> Frontend::Agent::Ticket::ViewNote and change them back.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free
> PostMaster Mail Account:
http://doc.otrs.org/2.4/en/html/x1223.html
And please sorry for my English as well, as I'm from The Netherlands... ;-)
Cordialement,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jun 18, 2009 at 11:03, rajaa Jl
POP3S and NOT Net::POP3::SSLWrapper. This is not (yet)
updated in otrs.checkModules. See bug 3790:
http://bugs.otrs.org/show_bug.cgi?id=3790
So you could install those two modules after you've fixed PPM as per bug 3789.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee
Hi Imen,
You can configure new Configuration Item types using the General Catalog:
http://doc.otrs.org/itsm/1.2/en/html/x751.html
Hope this helps,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Jun 17, 2009 at 09:56, imen sahnoun wrote:
>
can run GenericAgent jobs once, or schedule
them to run on an interval.
See the documentation for more details:
http://doc.otrs.org/2.3/en/html/x1213.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jun 16, 2009 at 15:56, wrote
is in Bugzilla with
patches attached. See http://bugs.otrs.org/show_bug.cgi?id=3790
If you'd just install the mentioned perl modules (but I don't know if that
is possible on a JumpBox system?) you should be able to connect using POP3S
without any issues.
Kind regards,
--
Michiel Beijen
Soft
ld be highly
appreciated if you would add those as a patch to this bug...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Jun 12, 2009 at 06:26, Rodney McDuff wrote:
> I have a bunch of faqs and I have linked them to each other
Hi Nadeem,
Please take a look at the configuration option Admin > SysConfig > Framework
> Core::Time > Timezone. Here you can set the offset to the computer's time
zone. In your case, you should set it to -2 probably?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6
OTRS on Lighty? Do you also use
fcgi? Were there any caveats configuring it, and can you share your
configuration setup?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy wrote:
> Hi
he Defaults.pm has a LOT of configuration
values, only a small subset of those are present in Config.pm. Does that
make the other values dissapear? No, and we would not want that either!
You'd only specify the values you want to have DIFFERENT in the other files.
Kind regards,
--
Michiel Beijen
Softwa
.
Depending on how far you'd like to take this you can automate the e-mail
address gathering and queue selection parts. That would require some labour
on your own side, though.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 1, 20
Hi Fernando,
How would you like to go about with this? What should be the trigger to
close the ticket? I do not understand what you'd like to achieve.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 1, 2009 at 18:45, Fer
Fernando, Leonardo,
Here's the link to the Nagios+OTRS package; I could access it without
problems:
http://www.monitoringexchange.org/cgi-bin/page.cgi?g=2720.html;d=1
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 1,
is is especially easy. No need to do anything special.
Just go to Admin > Sysconfig > FAQ -> Core::Item ; here you can adjust the
names of the fields shown. If you remove the 'public' rights to a field, it
will not be shown in the FAQ gui. Easy as cake.
Kind regards,
--
Michi
file this bug in Bugzilla (
http://bugs.otrs.org) so it may be resolved in the next version of the FAQ
module.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 27, 2009 at 17:57, Emily Flynn wrote:
>
> Hi!
>
> I am inpu
character set,
containing characters that are not present in Latin1 (such as russian,
chinese, etc) it can not properly do conversion to Latin1 without data loss.
That could be the reason of your error message.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefr
on is released.
If you have time and resources available to set up a testing environment for
2.4beta and would file bug reports, that would be great!
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On May 22, 2009 2:47 PM, "Marius Schrecker" wrote:
the screen.
Both are great usability improvements to OTRS, I think.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, May 22, 2009 at 11:59, Marius Schrecker wrote:
> Hello again,
>
> When I list tickets from the search functi
The mkStats.pl script will do just what you need. You can use it to send
stat reports via email. Call it from a crontab entry. See:
http://doc.otrs.org/2.3/en/html/x2376.html#stats-mkstats
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 20, 2009 at 03:10, Maurice James wrote:
> Does anyone have a script to mass import users as customers into OTRS
> 2.3.4? Perhaps from an Active Directory dumped into a CV
Just the same version as you would use for OTRS 2.3.4 without ITSM modules:
FAQ 1.5.4.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, May 21, 2009 at 05:53, Rodney McDuff wrote:
>
> --
> Dr. Rodney
like to receive (commercial) support in configuring and
setting up OTRS please contact me off-list to discuss.
Kind regards,
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On May 20, 2009 5:19 PM, "ravi shanker" wrote:
Hi all,
Help me with config
regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 20, 2009 at 06:01, Amanpreet Singh wrote:
> hi,
> i have worked with otrs 2.2.7 on a debian machine,
> but now i am planing for otrs on CentOS, please suggest
> which versio
installed. You
should see no error message if you'd issue the following statement:
perl -e"use DBD::ODBC;"
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 18:46, ravi shanker wrote:
> Hi Afshar
Go to Admin and then to Responses <> Queue to tie responses to queues. Also
the empty message has to be tied to a queue in order to use it.
KR
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 14:11, Nicola wrote:
>
I think this is a very valid request; it has already been logged in
Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=3770
Now only if a company wanted it so badly that they coded it (or hired
someone to code it)...
KR
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http
Hi Marius, this is a known issue with OTRS and is accommodated in the CVS
version (not yet in 2.4.0beta1):
http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminGroupForm.dtl?view=log
Also, see the Bugzilla issue: http://bugs.otrs.org/show_bug.cgi?id=3596
Kind regards,
--
Michiel
Perl is a community built Perl and can be distributed under a less
restrictive license.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, May 11, 2009 at 21:33, Jeff Travers wrote:
> I've opted to do a manual install of OTRS
Dear Diego,
This is because of an error with the PDF::API2 module. Versions 0.71.* and
0.72.* are reported broken. Please upgrade or downgrade to a version that
DOES work.
See also http://bugs.otrs.org/show_bug.cgi?id=3736
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
otrs.org/2.3/en/html/x414.html
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, May 7, 2009 at 09:00, wrote:
> Nobody... Nobody... :(
>
>
> On May 5, 2009 4:32pm, Ravi Kumar wrote:
> > Please help me...
> > :( :(
> >
multiple encodings you probably want to use
utf-8 as the character set.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, May 6, 2009 at 08:44, Arlene Wu wrote:
> Hi,
>
> I have some tickets from our clients, which are in Ch
That is not true. To send out emails using Secure SMTP you'd need to have
Net::SMTP::SSL installed which is not needed for POP3S but only for sending.
Please let me know if you can resolve your issue by changing the SMTP port
to 465.
Kind regards,
--
Michiel Beijen
Software Consultant
+
As you might have noticed, you are experiencing issues with your smtp server
configuration. The otrs version you are using only supports "plain" smtp, so
no ssl. Please check your settings.
Kind regards,
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefre
from source - as I explained in the
bug. It's not that much work.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Apr 29, 2009 at 14:33, maximx86 wrote:
> Hi Michiel,
>
> Right, I've done exactly like you s
Hi Maxim,
you should first do 'sudo su - otrs' - that will switch you to the OTRS
user.
After that, you can cd to /usr/share/otrs/bin and then run
'./PostMasterMailbox.pl' - you should see output with that.
KR
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 41
Could this just be a permissions issue?
When you run it from the web you'll run it as the OTRS user; did you do
'sudo su - otrs' before you tried running PostMasterMailbox.pl?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Apr 29
initialize the new IPC queues.
KR,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Apr 27, 2009 at 09:10, wrote:
> Hi all,
> some days ago I posted a similar request having no answer. I try to explain
> in a better way my problem, hopi
/2.3/en/html/c725.html#lt-how-it-works
Using the Developers manual I created a little demo file called
en_Custom.pm - it is attached. You can store it in Kernel/Languages,
it should work seamlessly.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed
/show_bug.cgi?id=3736
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Apr 9, 2009 at 17:15, Diego Giardinetto
wrote:
> Seems that with otrs 2.1.x was no problem. But previous version didn't use
> PDF::API2.
>
> Il 09/04/
FAQ release. In the mean time I wrote a small
workaround using JavaScript which is attached to the bug.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Apr 6, 2009 at 21:22, Aung 23 <23.a...@gmail.com> wrote:
> Hi,
>
>
your own TTF fonts with GD or use .fnt font files, I guess you have some
fonts which support Farsi installed on your computer you might be able to
use for experiments.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Apr 7, 2009 at
left
side, you will see PerlEx. Here you find documentation on setting up and
configuring PerlEx with IIS.
Kind regards,
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On Apr 6, 2009 12:48 PM, "sander vink" wrote:
Hi all!
When i click in Support
RS.... ;-)
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/3/30 sander vink
> Hi OTRS.org
>
> My question is, how to configure iis on windows server 2003?
> I have a Windows Server 2003. I installed IIS, Mysql, PHP.
>
screenshot:
http://dl.getdropbox.com/u/222532/TicketHistory.png
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Mar 23, 2009 at 08:30, sumeet jain wrote:
> Hello,
>
> I just went through table structure and got to know tha
automatically every x minutes
from your cron jobs. If you run .bin/PostMasterMailbox.pl after the mails
have been collected by cron, it would state there are no more messages in
the GMail mailbox, and that would be true because they are already in your
OTRS database...
Kind regards,
--
Michiel Beijen
Have you restarted Apache??
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Mar 5, 2009 at 09:35, Christoph Ohliger wrote:
> Hi Jeremy,
>
> have you checked the Schema of the LDAP server (check attribute mapping of
> Config.pm). D
made to achieve the
behaviour you were looking for:
http://lists.otrs.org/pipermail/otrs/2009-February/025770.html
And, as you stated, RT has the behaviour you are looking for
out-of-the-box; that also might be an option for you.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42
g to share facts on the
hardware they use?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Feb 25, 2009 at 10:43, Paolo Epifani wrote:
> Hi
> I'm new in the otrs project.
> I'm considering to use otrs as Ticket Request System b
Hi Aung,
You can search the list more easily on the web here:
http://www.mail-archive.com/otrs@otrs.org/info.html
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/2/20 Aung 23 <23.a...@gmail.com>
> Hi,
>
> When I lo
s of friendly people here willing to help.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Feb 10, 2009 at 22:51, Jevos, Peter wrote:
> Dear Michiel
>
> Thanks for your answer, I appreciate it
>
> I didn't create a t
fter that, read the manuals and then you'd have some idea
to what you can do with OTRS...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Feb 9, 2009 at 18:13, Jevos, Peter wrote:
> Hi
>
> I'm new in the otrs proje
unix based machines.
If you change this value in the config file you should restart mysql
afterwards. Can you try if this resolves your problem and let us know via
the list?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/2/10 Peter Dyke
This is mentioned in the release notes; the recommended max packet size is
20M.
Link (see under "Prerequisites"):
http://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/2/9 Lou
Ken,
Just yesterday, David placed a very good post on the subject. Here it is:
http://lists.otrs.org/pipermail/otrs/2009-February/025621.html
hth and kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Feb 5, 2009 at 02:45, Ken Tang
ets on any level of these services, and you can easily
search via the ticket frontend on a (combination) of these services, for
instance on tickets logged on "Office" and the services "Mail Client" and
"Word Processor" underneath.
Kind regards,
--
Michiel Beijen
So
On a side note; you might want to adjust the file
/opt/otrs/scripts/apache2-perl-startup.pl to comment out the line that says
use Kernel::System::Ticket::Number::AutoIncrement;
So the module will be compiled at startup of the webserver.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
nge this
to AutoIncrement.
- No restart necessary. Any new tickets you create will look like
'064' where '06' is the SystemID which is defined in Framework -> Core.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://bee
.
- You can alter the working of the FAQ module so these links are also
displayed in the public FAQ.
- If this is done, you can refer to these linked FAQ's in the text of the
article.
It would require a bit of FAQ hacking though.
Regards,
--
Michiel Beijen
Software Consultant
+31 6
tion. It is dirty but works for now. Insert the
following at around line 72:
# small hack by Michiel Beijen - mich...@beefreeit.nl
# this script rewrites URLs for images that point to index.pl and points
them to customer.pl
# see bug # 3460 [<a rel="nofollow" href="http://bugs.
,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/1/28 Alexander Sulzer
> Hallo OTRS Liste
>
> Ich möchte die Frage in
> http://lists.otrs.org/pipermail/otrs-de/2007-June/008591.html aufgreifen,
> da auf diese keine Antwort vorli
f you want to see more information you can open a terminal window and run
.bin/PostMasterMailbox.pl as the OTRS user - this will show the connection
setup and the number of messages downloaded into OTRS. Do you see any error
messages here?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 4
/en/html/c725.html#lt-how-it-works
Using the Developers manual I created a little demo file called en_Custom.pm
- it is attached. You can store it in Kernel/Languages and restart the
server, it should work seamlessly.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free
points to and another could be your 'archive'
mailbox.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jan 26, 2009 at 20:31, G-Cubed Solutions
wrote:
> Hello,
> I have been enjoying OTRS recently and believe its
DELETE FROM theme WHERE theme = 'MyName';
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/1/24 sol sol
> hi can someone tell me how i do remove atheme?
> adding was easy following this link
> http://doc.otrs.or
ueues and a few users.
Please do try to keep the OTRS and modules version numbers aligned between
the production and other environments, that is, unless you want to test a
new version before installing it on production.
Regards and good luck
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 41
lot of resources so this is a viable alternative.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jan 13, 2009 at 19:22, bis wrote:
> Hi my query is about the Login page for customers at /otrs/customer.pl
>
> What I want
.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Jan 9, 2009 at 02:09, Grant Sewell wrote:
> Grant Sewell wrote:
>
>> Grant Sewell wrote:
>>
>>> Hi all,
>>>
>>> I'm running OTRS 2.0.4
Hi Markus,
Unfortunately this is an open bug:
http://bugs.otrs.org/show_bug.cgi?id=3460
The bug report also suggests the solution but does not contain one.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
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On Tue, Jan 6, 2009 at 15:51, Markus
un:
dmake
dmake test
dmake install
After that, the module should be working and available for use.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
-- Forwarded message --
From: Sajit Kalidas
Date: Mon, Dec 29, 2008 at 14:
I'm sorry, did not mean to reply on-list...
Regards and happy holidays to everyone!
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/24 Michiel Beijen
> Beste Eric,
>
> Je bent een D vergeten in je bedrijfsnaam:
&
Beste Eric,
Je bent een D vergeten in je bedrijfsnaam:
"Hans To Work Personeelsdiensten" :-)
Prettige dagen,
--
Michiel Beijen
Software Consultant
06 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/24
> Ik ben afwezig van donderdag 24 december 2008 t/m 1 januari
r tools to help
you with this.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Fri, Dec 19, 2008 at 12:27, bis wrote:
> Thanks a lot Michael.
>
> In the "Themes" section of the Admin manual it says that changes to an
.org/wiki/index.php?title=Install_DBD::Oracle_on_Strawberry_Perl]
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/19 Sajit Kalidas :
> Hi,
>
> I am getting the following error when trying to connect to the oracle
> databa
account
in OTRS before they can log in. After authentication certain
attributes can be copied from AD if you'd like to (the Agent Sync
process).
Only for Customer Users with AD it is true that you would not need to
add those to OTRS manually before they can log in.
Regards,
--
Michiel Beijen
Softwa
Chris,
The best solution would be to implement Single Sign On:
http://doc.otrs.org/2.3/en/html/x1709.html#configuration-customer-auth-backend-htbasic
This way users are automatically logged in, no need to fill in
username OR password.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42
tml/c494.html]
Hope this helps,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Dec 17, 2008 at 16:40, bis wrote:
> Thanks a lot Michiel you are a star ***
>
> Could you tell me where in the documentation does it talk about the HTML
>
Bis,
You can edit the HTML for this page here:
otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/16 bis :
> Dear fellow members of the OTRS community
>
> I am trying
's as simple as that.
Regarding systems management tooling and OTRS, there is a separate
module for that:
[http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/]
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 41
which you would need access to a C compiler. Ref:
[http://theoryx5.uwinnipeg.ca/CPAN/perl/pod/perlmodinstall.html]
XAMPP does not use ActivePerl or such so installing Perl modules is
not that easy.
Good luck with your project and kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42
you can fix the issue yourself or hire a
programmer to fix it and attach it to the bug. In that case, it might
(or might not) be included in the next release of OTRS.
And of course there might be the discussion for what is 'work as
intended'... but that's a different one.
Regar
-SQL for the moment (or
fixing the bug I mentioned ;-)
And of course you can contact the guys over at OTRS.com and discuss
what they can do for you.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Dec 16, 2008 at 14:58, John Late
installation on Windows or Unix/Linux? Do you use
something like FreeTDS to connect to MSSQL?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Dec 16, 2008 at 14:21, John Late wrote:
> Hello
>
> well, I am doing some performance tests wi
luck with your project!
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/16 sol sol :
> Dear Michiel,
>
> maybe i was not correct in my discription:
> *i have no admin rights on the system where the test otrs needs to
ble to achieve good
performance.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/15 John Late :
> Hello
>
> I am trying to connect my otrs installation to a mssql database.
> I am using this connection string but it is rea
saw people complaining about cron job schedulers on Windows, I can
not make any suggestions as to what works or does not work. Is there
anyone running Windows who would like to share a success story?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/
hey will want to get rid of!)
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/12 sol sol :
> Hi,
>
> I am trying to setup a test system:
> Used system win 2000 (no admin access)
> Xampp
>
> I can not seem te be able to get
of SugarCRM to convert
datatypes if needed. Please note that I do not have any experience
whatsoever with SugarCRM...
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Dec 15, 2008 at 02:38, Maurice James Ny
wrote:
> Has anyone gotten SugarCRM
the setting for
CheckMXRecord. If you select this you can adjust the configuration
setting.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Dec 4, 2008 at 3:13 PM, Aaron Rabinowitz <[EMAIL PROTECTED]> wrote:
> any ideas?
>
> On Tue
,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/3 Simon Cusack <[EMAIL PROTECTED]>:
> To be more specific its when im putting a user in the From Field, searching
> for them, and selecting the user. This is on a windows 2003 system if it
>
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