Patch009 problems.
Hi List, After installation of patch 009, all $Run Process@@:$Application- Bus-time-add command being executed as an active link is failing if the client settings (Windows date time) is of the format other than dd/mm/. The same work-flows were working properly before the patch upgradations, as it automatically considers the date conversion. What should be the cause for this. Any help? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Stability of AR Server 7.0.1 Patch 7
Dear Listers, Just looking for feedback on AR Server 7.0.1 Patch 7. I in the process of planning whether I should stick to Patch 5 or should I make it all the way to Patch 7 as part of my patching process for AR Server 7.0.1. From what I have heard and seen Patch 5 is fairly stable and I have been using it in our test environment for couple of weeks and I am fairly comfortable moving forward with it. However I also heard today that Patch 7 is also very stable. Just wondering if any of you have actually installed Patch 7 and provide any additional information on stability and known issues with this patch. Thanks in advance Regards, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy integration using 'Web Methods'
Hello List, We are on ARS6.3 with Helpdesk and Change Management modules. Needing B2B integrations using Web method with some other application. Currently we are using Web services for some integrations for ticket creation/search purpose. How different it is from web service concept. Can you please provide some document on Web methods to implement this integration for Reading/Writing data of Remedy. Thanks Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
It's official from the BMC UserWorld web site ... October 2009
Breaking News Update: The next UserWorld conference will be held in October 2009. Location still hasn't been announced. [Side Note: The wording implies no European conference before then since that too is a UserWorld, but it is not explicitly said] So this means, amongst other things, the ARSlist Awards 2008 will be held In cyberspace for the second time in 14 years (the other time was in the Falcon era). Stay tuned for the restart of the process. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
** If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the "no spam" type rules. You can do this by filling out this form -http://www.bmc.com/webforms/webforms.cfm?template=3644 Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 2008 User WorldFrom: "Shellman, David"
Re: Highlighting table field rows
Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick On Tue, Sep 23, 2008 at 2:16 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What about Perform-Action-Table-Select-Node table field ID row number Do not use the optional arguments Column number and flag.. Joe - Original Message From: Mark Milke [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 4:53:59 PM Subject: Re: Highlighting table field rows Rick, as far I'm concerned this is not possible via Workflow. You can highlight only one row at a time. The only idea that I haven't tested yet would be to press the Shift Key via OLE while making the loop. Mark On Sep 23, 10:47 pm, Rick Cook [EMAIL PROTECTED] wrote: I have a table field on which I wish to hightlight only the selected rows that match a search field. The AL Guide is built, and the AL logs shows that it seems to be catching the correct records, but the rows aren't highlighting. What is the actual action in the AL to do that in the Guide? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Highlighting table field rows
Several months ago I submitted an enhancement request to allow the selection of multiple rows. Is there any chance that if more people requested it they would actually do it? Dwayne Martin James Madison University Original message Date: Wed, 24 Sep 2008 07:10:37 -0500 From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] Subject: Re: Highlighting table field rows To: arslist@ARSLIST.ORG Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick On Tue, Sep 23, 2008 at 2:16 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What about Perform-Action-Table-Select-Node table field ID row number Do not use the optional arguments Column number and flag.. Joe - Original Message From: Mark Milke [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 4:53:59 PM Subject: Re: Highlighting table field rows Rick, as far I'm concerned this is not possible via Workflow. You can highlight only one row at a time. The only idea that I haven't tested yet would be to press the Shift Key via OLE while making the loop. Mark On Sep 23, 10:47 pm, Rick Cook [EMAIL PROTECTED] wrote: I have a table field on which I wish to hightlight only the selected rows that match a search field. The AL Guide is built, and the AL logs shows that it seems to be catching the correct records, but the rows aren't highlighting. What is the actual action in the AL to do that in the Guide? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
** Kelly, Thanks for that update. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Wed Sep 24 07:47:43 2008 Subject: Re: 2008 User World If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the no spam type rules. You can do this by filling out this form - http://www.bmc.com/webforms/webforms.cfm?template=3644 Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 2008 User World From: Shellman, David [EMAIL PROTECTED] Date: Tue, September 23, 2008 6:23 pm To: arslist@ARSLIST.ORG ** Hmmm. It appears I just got an official email from [EMAIL PROTECTED] the subject of BMC UserWorld Miami Reimbursement Process. It details what forms to fill out, where to send the receipts, etc. I spoke with another person that had registered and she was given a reimbursement process 2 weeks ago. Just as FYI, the last paragraph of the official email is below: Mark Your Calendars Many of you have been asking, and we are pleased to let you know that UserWorld will be held in October 2009. Look for more details including dates and locations coming soon! Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 23, 2008 1:01 PM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** FYI - there have been no official communications sent out on this matter. The information here is, at this time, speculation. I have confirmed with the organizers that the information here is NOT confirmed at this point. When an official communication goes out, I will certainly again update this community. Not calling anyone a liar - I'm sure some message from someone did go out - but anything sent/received is not conformed and not official.. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 23, 2008 8:22 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** No 2008 BUW. Those that registered are to get refunds. The email I received noted that there will be more information posted on the web site by the end of the week. Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 11:19 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** So there will be NO 2008 BUW? Or did they say? It is a bit late, I guess... Rick On Tue, Sep 23, 2008 at 8:11 AM, Shellman, David [EMAIL PROTECTED] wrote: ** Just received an update concerning 2008 User World (US version). Look forward to 2009 User World in Vegas next October. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Highlighting table field rows
It just populated the Selected column on those specific rows From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** I thought about doing something like that, too. Did that actually highlight all of the rows, or just have that Selected field populated? Rick On Tue, Sep 23, 2008 at 3:17 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** I found that out a while ago. What I did was to create a Selected column by adding a new column to the table that pointed to a DisplayOnly field From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick On Tue, Sep 23, 2008 at 2:16 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What about Perform-Action-Table-Select-Node table field ID row number Do not use the optional arguments Column number and flag.. Joe - Original Message From: Mark Milke [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 4:53:59 PM Subject: Re: Highlighting table field rows Rick, as far I'm concerned this is not possible via Workflow. You can highlight only one row at a time. The only idea that I haven't tested yet would be to press the Shift Key via OLE while making the loop. Mark On Sep 23, 10:47 pm, Rick Cook [EMAIL PROTECTED] wrote: I have a table field on which I wish to hightlight only the selected rows that match a search field. The AL Guide is built, and the AL logs shows that it seems to be catching the correct records, but the rows aren't highlighting. What is the actual action in the AL to do that in the Guide? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Data Management Tool --- Hangs
Kelley, I am using the suggested settingss. I was trying 1200 people records, but I have tried smaller records as well. No luck. The issue alternates between just one record on DLD:ThreadManager and CAI:Events vs. A few on both, which makes me all hopeful, only to have everything halt. The machine is a to-be production one with hefty resources. I'm looking at logs, but the CAI is convoluted. When you combine that with Data Management tool's operations, I can't figure much out. On a windows machine it is working, so I am ok for now, but I have to get this to work on the main Solaris server. Still trying. I will update you guys. Thanks. --- Kelly Deaver [EMAIL PROTECTED] wrote: - **did you follow all the other suggested settings about max number of filters etc? Did you try with a smaller number of records? How many are you trying? I'm thinking you are hitting some sort of resource wall. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: ITSM 7 Data Management Tool --- Hangs From: Rabi Tripathi Date: Sun, September 21, 2008 8:59 pm To: arslist@ARSLIST.ORG Kelly, Now I at least get the MASTER record on DLD:ThreadManager form with proper value on Number_Threads field and also the other thread records. Not sure why it started working. I also get some records on CAI:Events form with: Event=DLD_OUT_CREATE But within minutes of starting validation, all the activity stops. All records on the CAI:Events and DLD:ThreadManagement form just sit there, no new ones are created. Data on the staging form, CTM:LoadPeople, are unchanged as well. Logs don't show anything remarkable. At least I can't find much. I was told to go with a private RPC for CAI plugin and thread parameters suggested in the pdf guide. The sugggestions in the book are strange because they just give you one set of values, without considering the resources available to the server. I tried the values, but no luck. --- Kelly Deaver [EMAIL PROTECTED] wrote: - **Try going in to the ARSystem Administrator Console and resetting the number of threads associated with the plugin. It sounds like somehwo this information got corrupted and AR doesn't know how many threads to use. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: ITSM 7 Data Management Tool --- Hangs From: Rabi Tripathi Date: Sun, September 21, 2008 2:52 pm To: arslist@ARSLIST.ORG Hi all, I'm using the Data Management Tool (9003, I think) to load data to ITSM 7 application. When I try to validate the data, it doesn't do anything. Just hangs. It sends the Master record to DLD:ThreadManager and one record each to CAI:Events and CAI:EventsParam forms and then nothing happens. It was working till yesterday and I was getting more thread records on DLD:ThreadManager as it should. It was slow and sometimes behaved strangely, but overall it was usable. Logs are too cluttered and I can't figure much. One thing I noticed is that the master thread has number of threads field empty. Not sure this is normal. I heard about CAI library on solaris platform having a bug and the need to clear records on CAI:Events and the DLD:ThreadManager forms before redoing validation/promotion. I have tried that, no luck. What's going on? TIA. ARS 7.1 p2 ITSM 703 p007 Sun 5.2 Oracle 10g -Rabi Tripathi I've had good experience doing this against Windows based AR servers than ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Web errors: Unable to set up data connection, Unknown field referenced in search line
Hi guys, These are two separate errors happening on the web (but not on Remedy User). (1) When users click search on a from (ITSM 7 form Incident), they get: ARWARN 9351: Unable to set up data connection, which is preventing the application from working correctly. ...which is explained in Error message guide as: An internal error occurred during a back channel request from the browser to the mid tier server. --- somebody mentioned this is related to a load balancer in front of Mid-tier, but we dont' have one. (2) This one is happening to all users, including to my admin account. Here is another one, happening to a regular user (probably all), but not to my admin ID: When a user saves a new incident (ITSM 7) is saved, user gets ARERR 1587 Unknown field referenced in search line. Which is explained as: The field referenced in the search line is not a recognized field on the current form. Error message guide says that this happens if you type a bad search, but this search is triggered by code, to bring back the newly submitted incident - Ideas? ARS 7.1 p02 on Sun OS 5.2 Customized ITSM 7.0.3 p007 with SRM 2, SLM, RKM Mid-tier 7.1.00 Patch 004 on on Sun OS 5.2 Apache Tomcat/5.5.26 IE 6.x This is a brand new installation of Mid-tier. Regards. -Rabi Tripathi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Is the approval server bound to a custom form or a form in the ITSM suite? If bound to one of the ITSM forms, there are bypasses in the licensing enforcement that allow people to approve with a read license. If bound to a custom form, you can in essence bypass the licensing requirements by using filters to update the underlying records, simply put some filters on a display on form and have the user with the read license push to that display only form using an active link and then pick up the remainder of the updates using filters. I worked with BMC support at one point in the past and verified that this was not a violation of our licensing agreement if used in this way for this specific purpose. You should consider describing the problem you are trying to address from the start as there may be approaches you have not considered that people can share. Axton Grams On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Thanks for the warnings, list-- Since it seems so problematic, I am not going to bother with the remove-from-group or downgrading of License. So, my process will basically upgrade a user account by appending a group to their Group List, and changing their License Type from Read to Floating. The list is fairly static so it shouldn't be a big deal to clean it up once in a while. What is the purpose of all of this, you might wonder? It is so a typical end-user (Read License) can make a request for a certain something that is approved by a certain person. Here is a generalized example: If Bob requests a computer, Jane or Dan would have to approve the request. So my reference table has: 'computer', 'jane;dan' 'monitor', 'greg;bob' 'mouse', 'kathy' So, Jane, Dan, Greg, Kathy, and Bob all need Floating licenses to be able to change the status of the request (approval). They are also added to a specific Approver group that has 5 floating licenses allocated to it. Eventually, Bob might be removed from the monitor approver list, so he wouldn't really need a Floating license anymore. In fact, leaving Bob with a Floating license would be wasteful, since it seems that Floating licenses are consumed even when doing tasks that only require a Read license. It would be nice if I could just give everyone Floating license and not worry about this... Thanks again! Brien On Tue, Sep 23, 2008 at 12:12 PM, Thad K Esser [EMAIL PROTECTED] wrote: ** I'm just catching up on my arslist, and might have missed a nuance of your goal, but would a computed group help you in any way that would prevent you from having to monkey with the user data? --- Having said that, and with full awareness of the issues brought up by Axton, you can eliminate issues with a preceding semi-colon by adding one in as part of the replace: Assuming: Group List = 511;507;508;501;518;521;55598; xtmpchar2 = 55598 Then: New List = REPLACE(; + $Group List$ + ;, ; + $xtmpchar2$ + ;, ;) You could end up with a Group List that starts with a semi-colon, pull it out with a RIGHT() function if you need to. Also, depending on details, you could end up with a double semi-colon in your list. After any looping is done, you can pull the 2nd one out with an additional: REPLACE($Group List$, ;;, ;) --- I am curious, what is the nature of this group that only needs members for a day? Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Brien Dieterle [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/23/2008 11:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: split a field and loop on each piece ** Right, I am only flipping read-only to floating, and back again... Also, the database looks like: 511;507;508;501;518;521;55598; So, I think I can do a REPLACE($Group List$,55598;,) and it should be all good after all. Interestingly, Remedy Admin won't even let you save an action that threatens to corrupt the format of this field (for instance, I tried saving it with replace: ;55598 instead of 55598; and it actually said Error with one of the field/assignments in the set filter/active link/escalation definition : User (ARERR 168). I thought I was good to go there, and I just realized that REPLACE($Group List$, 55598;, ) or even using the group's text-name upon saving, gets converted to: REPLACE($Group List$, 55598;, ) Notice the extra space before the group id? Any other variation seems to trigger the error message referenced above. Weird!! Other than that, I can successfuly add a user to a group, and change their license from Read to Floating, and back again. I just can't remove them from the group. Presumably, I can copy the Group List to a tmp field, do the REPLACE() there, and then put that back in the user group field to get around Remedy Admin tool being too smart...
JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas or Houston
We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Candidates must have ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in the Southwest but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies is seeking Senior Level Remedy Consultants based in DC Metro Area
We are seeking Senior level Remedy Consultants based in the Washington DC metro area. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Candidates must have ITIL, CMDB and ITSM implementation experience. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web errors: Unable to set up data connection, Unknown field referenced in search line
Midtier log below. It appears auto assignment failed. But it should complain differenlty, not sure why it would go ahead with Incident creation causing this. Checking auto-assign rules now. Caused by: ERROR (326): Required field cannot be reset to a NULL value; HPD:Help Desk Assignment Log : Assigned Support Company ERROR (326): Required field cannot be reset to a NULL value; HPD:Help Desk Assignment Log : Assigned Support Organization ERROR (326): Required field cannot be reset to a NULL value; HPD:Help Desk Assignment Log : Assigned Group ID ERROR (326): Required field cannot be reset to a NULL value; HPD:Help Desk Assignment Log : Assigned Group at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARCreateEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.createEntry(Unknown Source) And Sep 24, 2008 9:53:22 AM - SEVERE (com.remedy.log.SERVLET) : GoatException during NDXRequest: ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : HPD:Help Desk entry:INC7462 fields: 100161 100079 100018 100019 100080 4 100427 100063 100064 100065 20003 20004 20005 240001002 100869 100875 179 7 301735100 301734000 at com.remedy.arsys.backchannel.SetEntryListAgent.createNewEntry(Unknown Source) at com.remedy.arsys.backchannel.SetEntryListAgent.process(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.init(Unknown Source) --- Rabi Tripathi [EMAIL PROTECTED] wrote: Hi guys, These are two separate errors happening on the web (but not on Remedy User). (1) When users click search on a from (ITSM 7 form Incident), they get: ARWARN 9351: Unable to set up data connection, which is preventing the application from working correctly. ...which is explained in Error message guide as: An internal error occurred during a back channel request from the browser to the mid tier server. --- somebody mentioned this is related to a load balancer in front of Mid-tier, but we dont' have one. (2) This one is happening to all users, including to my admin account. Here is another one, happening to a regular user (probably all), but not to my admin ID: When a user saves a new incident (ITSM 7) is saved, user gets ARERR 1587 Unknown field referenced in search line. Which is explained as: The field referenced in the search line is not a recognized field on the current form. Error message guide says that this happens if you type a bad search, but this search is triggered by code, to bring back the newly submitted incident - Ideas? ARS 7.1 p02 on Sun OS 5.2 Customized ITSM 7.0.3 p007 with SRM 2, SLM, RKM Mid-tier 7.1.00 Patch 004 on on Sun OS 5.2 Apache Tomcat/5.5.26 IE 6.x This is a brand new installation of Mid-tier. Regards. -Rabi Tripathi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OLE Automation Help
I am running ARS 7.0 on MSSQL on Win2003. I have a Remedy Outlook form that uses OLE Automation to open Outlook and add an attachment, without sending the actual message. What I need to do is add two additional attachment fields so I can add multiple attachments to the single email. My problem is I don't know where to go in OLE Automation Servers or in Objects in Library. If someone could point me in the right directions, I'd very much appreciate it. Thank you. Neil Sullivan Northrop Grumman Ctr Remedy Admin/Developer AFRL/RYOD Wright Patterson AFB, OH 45433 Comm: 937-904-9788 DSN: 674-9788 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
173 of them - some are custom: AP:Alternate AP:Detail-Signature AP:Password Approval Central APR:Alternate APR:Approver Lookup AST:AssetPeople_AssetBase AST:CI Associations Search AST:CI Audit Log AST:CMDB Associations AST:ManageAssetInformation AST:ManageInventory BMC.CORE.CONFIG:BMC_Dataset CFG:Assignment CFG:Associations Modify CFG:Broadcast CFG:Broadcast Association CFG:CFG PBB TicketNumGenerator CFG:Data Input CFG:Decision Tree CFG:Decision Tree-Branch CFG:GEMScriptAssocLookup CFG:GroupEventMapKDBAssoc CFG:Related Associations CFG:Related Impacted Areas CFG:ReminderNotifications CFG:Service Catalog LookUp CHG:Associations CHG:BOAnalysisSrch_dlg CHG:CCMCalendar CHG:CFG Rules CHG:CFG Ticket Num Generator CHG:Change Assoc Search CHG:Change Management Console CHG:Infrastructure Change CHG:SYS Notification Rules CMDB:CIViewer CMS:ConfigurationManagement CTM:Address Details CTM:CFG PeopleTagNumGenerator CTM:CFG-ApplicationPreferences CTM:Email System CTM:Location Details CTM:Login ID CTM:Paging System CTM:People CTM:People Attachments CTM:People Attributes CTM:People Benefit Info CTM:People Education CTM:People HR Attendance Mgmt CTM:People IT Skills CTM:People Permission Groups CTM:People Profile CTM:People Search CTM:People Search-Supp. Staff CTM:People Template CTM:People Travel Profile CTM:People Wallet CTM:Phone Details CTM:Profile Definition CTM:Support Group CTM:Support Group Alias CTM:Support Group Alias LookUp CTM:Support Group Asign LookUp CTM:Support Group Assoc LookUp CTM:Support Group Shift Assoc CTM:SupportGroupFunctionalRole CTM:SupportGrpFuncRoleAlLookUp FIN:ConfigCostCentersRepository FIN:CostCenterUDAAssociations FIN:Costs FIN:SearchCostCenterdlg Home Page HPD:Associations HPD:Attachments HPD:CFG Ticket Num Generator HPD:CFG-Rules HPD:Help Desk HPD:Help Desk Assignment Log HPD:Help Desk Audit Log HPD:Impacted Areas HPD:Incident Assoc Search HPD:Incident Management Console HPD:Incident Matching HPD:IncidentDateSearch HPD:Search-Worklog HPD:Template Associations HPD:TemplateSPGLookUp HPD:WorkLog KMS:DataExchange KMS:General_QueryOptions KMS:Main KMS:Session NTE:CFG-Notification Events PBM:CFG KDBTagNumGenerator PBM:CFG KE TicketNumGenerator PBM:CFG PI TicketNumGenerator PBM:Investigation Assgnmt Log PBM:Investigation Associations PBM:Known Error PBM:Known Error Associations PBM:KnownError/KDBAssoc Search PBM:Problem Investigation PBM:Problem Management Console PBM:Solution Audit Log PBM:Solution Database PBM:Solution DB Associations PCT:ModelVersion Patch PCT:ProductAliasCPYAssocLookUp PCT:Product Catalog PCT:Product Model/Version PDL:File PDL:FileTableLookup PDL:PD_Console PDL:PD_FilesLookup PDL:SoftwareLibraryItemSearch PDL:Suite_PDAssociation RMG:Entity RMG:EntitySearch_dlg RMG:RegTimeSegment RQC:ServiceRequestConsole RQC:ServiceRequestWizard RRC:Reporting Sample:DialogYesNo SHARE:Application_Properties SHARE:QualBuilder SHR:FlashboardDialog SHR:OverviewConsole SHR:SchemaNames SIT:Site SIT:Site Alias SIT:Site Alias Company LookUp SIT:Site Alias LookUp SLM:AuditLogDlg SLM:Console SLM:EventSchedule SLM:Measurement SLM:ServiceRequest SLM:ServiceTarget SLM:Status SLM:DashboardSLMgr SRM:ApplicationSettings SRM:Request SRM:Survey SRM:SurveyResponseDialog SYS:Advanced Search Form List SYS:Application Status Enabler SYS:Date Time Query Rules SYS:Menu Items SYS:Predefined Queries SYS:SelectionFieldFormMapping SYS:Status Query Rules SYS:Viewer TMS:AuditLog TMS:Flow TMS:FlowBuilder TMS:LDAPSearch TMS:RelationshipAttributes TMS:Relationships TMS:RootRelationships TMS:Task TMS:TaskEffortLog TMS:TaskFlowViewer TMS:TaskGroup TMS:TemplateSelection TMS:ViewWindow TMS:WorkInfo UNT:Message Box VIS:Help CHG:ChangeTasking-Archive CHG:Task HPD:HelpDesk-Archive Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Tuesday, September 23, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy mid-tier precache XML code Christopher, Looking at the mid-tier logs after I cleared the cache and then selected the incident management console I can see ~120 forms being cached. Have you got this many forms in your prefetch config? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Foundation Data
Hi, How do I get hardware details into the Product Name field? I installed the DSL along with the updates (up to Update 8).??I have software - however I am not sure how to get the hardware data?into the Product Name field.? Example: Product Categorizations Tier 1 Hardware Tier 2: Software Tier 3: Windows Product Name:? [A list should display of all windows hardware] Also when the Update data 8 instructed?to: Delete this entry (if it exists) from form COM:Company Alias that matches this criteria 'Company Alias*' = - Global -? AND 'Company ID*' = CPY0015. Does this mean actually delete the CPY 15 entry - or modify the status to delete? for this entry? And then run the setup.bat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Column Technologies is seeking a Remedy Business Analyst based in California
*This is a permanent position with a generous salary, bonus, benefits and vacation package. No contractors or recruiters please. Travel is required based on project needs. If you are interested in talking further, please email your resume as a PDF or MS Word document to [EMAIL PROTECTED] Column Technologies, Inc. provides infrastructure management solutions to help our clients manage the quality and delivery of IT Services. We offer expertise in process consulting, system design, implementation and training. We use a mix of Best Practice Methodologies - including ITIL and Prince2 - to meet project objectives. Column has delivered over 600 successful service management solutions for clients ranging from Fortune 500 corporations to small businesses. We are the ideal strategic partner for service delivery and support. For more information about Column, visit www.columnit.com http://www.columnit.com/ Column Technologies is seeking Business Analysts to facilitate requirements gathering workshops at customer sites, and to document the results of those workshops. Column is seeking to fill a Business Analyst position in California. Objectives: Business Analysts are responsible for identifying the business needs of their clients and stakeholders to help determine solutions to business problems. As a translator, he or she elicits, analyzes, validates and documents business, organizational and/or operational requirements. Responsibilities * Perform process evaluation and re-engineering for customers in the IT Service Management arena. * Make recommendations on ITIL compliance and strategy * Conduct gap analysis between customer processes and BMC ITSM Suite capabilities, and map those processes to the tool * Articulate and document the strategy, cultural impact, roles and responsibilities needed to successfully implement the in-scope ITSM processes * Help our customers properly staff, manage and deploy IT Service Management projects. Business Analyst Competencies * Eliciting Requirements * Creating the Business Requirements Document * Structured Analysis * Communication/Interpersonal Skills * Technical Understanding Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
KANA knowledge management?
Greetings! Is anyone here familiar with KANA's knowledge management product(s)? Can this knowledge base integrate with Remedy ITSM, and if so, how? How does the integration (and for that matter, the product itself) compare with Remedy Knowledge Management? (Not that I'm terribly familiar with the latter, but at least I can read about it on the BMC website). Thanks in advance. Sincerely, Bill Bookers Greenbelt MD ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
Gary, It's probably because of the change in the License structure from 5.1.2 to 6.0. Your admin tool is looking for the 6.3 version of the arsystem.lic file. When you connect Manage User Licenses your are just accessing the cache to see who is online, who is registered, etc. Do you have an instance of the 5.1.2 admin tool that you can use to read the License Keys? That would get you into the old version. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
org.apache.tomcat.util.threads.ThreadPool logFull
Hi all, We have midtier installed(6.03 patch 22) and we are using tomcat as web-server. All custom apps were working fine on tomcat along with midtier until a new Remedy Web-service was deployed on that server and now frequently, I am seeing these in catalina logs Jul 15, 2008 1:26:17 PM org.apache.tomcat.util.threads.ThreadPool logFull SEVERE: All threads (75) are currently busy, waiting. Increase maxThreads (75) or check the servlet status Without web-service, tomcat used to run for 8-9 months straight, however as soon as web-service was deployed, almost every 5 days we are seeing this issue and we have to bounce tomcat as apps become extremely slow. One option is to increase the threads, but I would like to know if this is some internal bug in Remedy Web-Service causing this. Any help greatly appreciated. Regards, Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
What would be nice would be if the mid-tier kept a count of the forms/number of times accessed by various 'group sets', then gave the option to automatically generate/update the prefetch xml file based on the stored data. Would be even nicer if there were a knob to enable the automatic update of the prefetch xml file based on the stored data on a periodic basis, say when the servlet container was stopped. May be too progressive an idea though. Axton Grams On Tue, Sep 23, 2008 at 2:43 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Yes you got that right.. You need to have a user that represents the permission group set of the users that you want to build the cache for. For eg. Demo would build cache for only Administrative users and all other users that have other permissions that you may have assigned to the Demo user.. So pick a user to represent your different users so that the permission set for each of them is covered and that would mean that it may be more than just one user that you may need to pick.. Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 2:38:22 PM Subject: Re: Remedy mid-tier precache XML code ** All, Thanks I think my issue was not with the password but the user I was using. It looks like you need more then one, to hit all of the permission groups. As always thanks, hbr On Tue, Sep 23, 2008 at 2:02 PM, sivarama velicheti [EMAIL PROTECTED] wrote: ** Hi Howard, Joe is correct it does not require a password. But there are a couple of things you need to keep in mind i) Give the username that is an administrator on your system or a powerful account (Demo might not qualify for that if its not the most powerful account). ii) Make sure that the server name which you modified in the form is correct (Server on which AR Server is installed). iii) In the midtier config tool make sure that the option enable Cache persistence is enabled. iv) Most important point to know is that when you flush the cache it does not automatially prefetch all the pages and build it for you. You have to open all the pages using your powerful account in order for the Midtier to build the pages and store them. Next time someone accesses the page it is already built for him. That's why I disable the definition change check interval so that its not flushing the cache or rebuilding the pages in case a page has been modified. I deploy all the changes to production on a particular day off the week when I flush the cache and rebuild all the pages by opening them. Hope this helps!! Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
All, In general, I thought the general idea of a prefetch was eclipsed by the idea of a persistent cache that was only updated as needed? You know like what the User Tool is designed to do.(Starting in v7.1 of the Mid-Tier.) Or am I mixing metaphor here? I personally dislike the idea that when a Mid-Tier (or AR Server) starts up it has to suck down all of this application definition. It seems to me that in a cluster configuration that behavior can lead to some DB performance issues if you have enough nodes starting up at the same time. (And thus effect existing nodes and users that are not currently starting up.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Sep 24, 2008 at 11:50 AM, Axton [EMAIL PROTECTED] wrote: What would be nice would be if the mid-tier kept a count of the forms/number of times accessed by various 'group sets', then gave the option to automatically generate/update the prefetch xml file based on the stored data. Would be even nicer if there were a knob to enable the automatic update of the prefetch xml file based on the stored data on a periodic basis, say when the servlet container was stopped. May be too progressive an idea though. Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RSS feeds to Remedy data
Steve, You can DIY in any version of ARS simply by creating workflow that creates a .xml text file that complies to the format requirements for RSS (see http://cyber.law.harvard.edu/rss/rss.html ) and publishing it on your web server - Easy. The BMCDN utility is also easy to use. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: 23 September 2008 21:59 To: arslist@ARSLIST.ORG Subject: Re: RSS feeds to Remedy data ** View fields are suported so that's promissing. I'll see if the .def files which were provided will work. Mahalo, Steve On Tue, Sep 23, 2008 at 7:48 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Data Visualization fields are an extension to View fields - in architecture I think its the same rose with a different name.. Does it not work with MT 6.3? Joe - Original Message From: Steven Pataray [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 1:40:27 PM Subject: Re: RSS feeds to Remedy data ** I looked at the BMC Developers Network which David Easter pointed me to and then also looked within the forums for more info and they all are hinting that we have to be at Mid-Tier/Arsystem of 7.1x because it uses the Data Visualization. Is that really required? Does using the Data Visualization the only way to publish the xml? Our company is currently at Mid-Tier/Arsystem 6.3. Can this be done on this lower version? Mahalo, Steve On Tue, Sep 23, 2008 at 12:26 AM, Theo Fondse [EMAIL PROTECTED] wrote: ** Hi Steve! Been there, done that. Created a console form for adding messages and an escalation that publishes the xml file on the web server. Very easy to do. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: 23 September 2008 01:48 To: arslist@ARSLIST.ORG Subject: RSS feeds to Remedy data ** One of my support people asked if Remedy data can be available via RSS feeds. I guess he was thinking he could subscribe to a groups queue and access it to have a quick lookup of what is outstanding. Does anyone know if this type of service is possible or would be possible in the future? Windows 2003 - Remedy 6.3 Oracle 10GR1 Mahalo, Steve __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Work Log Update Notification
Hi all, Incident Management 7.0.03, Patch 07 Can the users or requestors be notified via email, when a work log entry is added to a ticket? Can we configure it in Out of Box I (if so, where can i configure it?) or do we need to customize it? Can the user's email replies be added to a ticket? Please let me know if we can configure it in email engine. -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
Chris, Exactly. The Mid-Tier would not need to go get the objects (again) on startup. ( So what value would the prefetch really have at that point?) I would also note that to my knowledge when you choose to flush the cache (which is unfortunately needed some times) then the persistent cache is wiped clean and the prefetch is NOT used to get it back to a starting point either. You have to stop the Mid-Tier and start it to trigger the prefetch stuff. So if prefetch is only used on startup, and a persistent cache trumps fetching all those objects again then I just do not see the usefulness of the prefetch. I guess it might help after you flush the cache and restart the Mid-Tier. ( However that has for a long time felt more like a workaround to various bugs in the Mid-Tier than a standard practice that we should be doing. ) In my shiny (dream) universe I tend to think that it would be better if the Mid-Tier(s) could talk to each other and propagate changes to their caches between themselves. So when the first Mid-Tier sees that Object X changed it warns the others in the cluster, gets the new def, fixes it's cache and then shares it's cache with the other Mid-tiers. ( You know, like the Admin thread does for the worker threads in the AR System server.) ) The load on the ARS server(s) is lower on NodeN startup conditions from Mid-Tiers and the user experience might be more consistent. ) Dealing with self caching clusters where one of the nodes is stuck with a bad cache can be difficult to identify in the first place. Example: Some users see the field, others do not. Heck, even knowing which Mid-tier the user was using behind the load balancer can be an adventure if your not doing Mid-Tier logging and grepping through those files. ) No Prefetch is needed. The first Mid-Tier to start up uses it's persistent cache, if any, and the next Mid-tier get's a copy of the then current cache from the first one. (Already updated based based on user activity.) But maybe it is just me... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Sep 24, 2008 at 12:36 PM, strauss [EMAIL PROTECTED] wrote: My understanding is that the persistence (which finally actually worked in 7.1.00.002) is the feature whereby the pre-fetched cache (and possibly plus anything fetched after that - I'm not sure of that) is retained in a file so that if you restart tomcat (or it crashes and restarts), the persistent cache file is re-read in less than one minute as opposed to the 24 minutes that it normally takes to build it from scratch on my system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 24, 2008 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy mid-tier precache XML code All, In general, I thought the general idea of a prefetch was eclipsed by the idea of a persistent cache that was only updated as needed? You know like what the User Tool is designed to do.(Starting in v7.1 of the Mid-Tier.) Or am I mixing metaphor here? I personally dislike the idea that when a Mid-Tier (or AR Server) starts up it has to suck down all of this application definition. It seems to me that in a cluster configuration that behavior can lead to some DB performance issues if you have enough nodes starting up at the same time. (And thus effect existing nodes and users that are not currently starting up.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Sep 24, 2008 at 11:50 AM, Axton [EMAIL PROTECTED] wrote: What would be nice would be if the mid-tier kept a count of the forms/number of times accessed by various 'group sets', then gave the option to automatically generate/update the prefetch xml file based on the stored data. Would be even nicer if there were a knob to enable the automatic update of the prefetch xml file based on the stored data on a periodic basis, say when the servlet container was stopped. May be too progressive an idea though. Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Log Update Notification
Kiran, You can accomplish all of this with customizations. For the first issue, you can create filter that emails the requester each time an entry is made to the Work Info form. You can also have email directed to Remedy's incoming mailbox and then set up a series of filters with a staging form to push that data to the appropriate ticket. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Wednesday, September 24, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Work Log Update Notification ** Hi all, Incident Management 7.0.03, Patch 07 Can the users or requestors be notified via email, when a work log entry is added to a ticket? Can we configure it in Out of Box I (if so, where can i configure it?) or do we need to customize it? Can the user's email replies be added to a ticket? Please let me know if we can configure it in email engine. -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
Okay, thanks John, you make a very good point. I figured it was a version issue, but forgot they changed the license format. I'll see if I can round something up. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, September 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** Gary, It's probably because of the change in the License structure from 5.1.2 to 6.0. Your admin tool is looking for the 6.3 version of the arsystem.lic file. When you connect Manage User Licenses your are just accessing the cache to see who is online, who is registered, etc. Do you have an instance of the 5.1.2 admin tool that you can use to read the License Keys? That would get you into the old version. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Approval Server? haha, what do you think we're made of money? Free you say? Oh... So, it sounds like you are saying that as long as you are doing approvals (with or without the Approval Server installed?), it is OK to violate the EULA that expressly prohibits what you are describing? It would be nice if they updated the EULA to include that exception! :-) But seriously, the Approval server looked like it had a lot of extra stuff that we didn't really need, and yet another parent-child relationship to deal with. Although in hindsight it might actually prove to be a good idea, I must admit. We basically have a list of 800 objects that each has a list of approvers (the field I was originally wanting to split and loop on). We were also going to let the Approvers modify the object record, which is why they are in a dynamic group field (like field 112), which is why I didn't use a parent-child form for this relationship to begin with. Whenever someone requests one of these objects, the approvers are emailed and allowed to modify the request by approving, rejecting, requesting more info, and/or adding notes to the Diary field. I would love to implement a display-only form to get around the licensing headache-- do you think the spirit of the EULA would allow this? I suppose I should have talked to BMC about this before we bought extra floating licenses... Then again, biting the bullet and buying the Floating licenses avoids the need to setup these display-only forms which seem rather a kludge, don't you think? I still would like to know why Floating users consume those licenses by simply logging in or submitting new requests... or, am I just crazy and it would OK to simply give *everyone* a floating license? ARS 7.1 patch 003. Thanks again, Brien On Wed, Sep 24, 2008 at 6:54 AM, Axton [EMAIL PROTECTED] wrote: Is the approval server bound to a custom form or a form in the ITSM suite? If bound to one of the ITSM forms, there are bypasses in the licensing enforcement that allow people to approve with a read license. If bound to a custom form, you can in essence bypass the licensing requirements by using filters to update the underlying records, simply put some filters on a display on form and have the user with the read license push to that display only form using an active link and then pick up the remainder of the updates using filters. I worked with BMC support at one point in the past and verified that this was not a violation of our licensing agreement if used in this way for this specific purpose. You should consider describing the problem you are trying to address from the start as there may be approaches you have not considered that people can share. Axton Grams On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Thanks for the warnings, list-- Since it seems so problematic, I am not going to bother with the remove-from-group or downgrading of License. So, my process will basically upgrade a user account by appending a group to their Group List, and changing their License Type from Read to Floating. The list is fairly static so it shouldn't be a big deal to clean it up once in a while. What is the purpose of all of this, you might wonder? It is so a typical end-user (Read License) can make a request for a certain something that is approved by a certain person. Here is a generalized example: If Bob requests a computer, Jane or Dan would have to approve the request. So my reference table has: 'computer', 'jane;dan' 'monitor', 'greg;bob' 'mouse', 'kathy' So, Jane, Dan, Greg, Kathy, and Bob all need Floating licenses to be able to change the status of the request (approval). They are also added to a specific Approver group that has 5 floating licenses allocated to it. Eventually, Bob might be removed from the monitor approver list, so he wouldn't really need a Floating license anymore. In fact, leaving Bob with a Floating license would be wasteful, since it seems that Floating licenses are consumed even when doing tasks that only require a Read license. It would be nice if I could just give everyone Floating license and not worry about this... Thanks again! Brien On Tue, Sep 23, 2008 at 12:12 PM, Thad K Esser [EMAIL PROTECTED] wrote: ** I'm just catching up on my arslist, and might have missed a nuance of your goal, but would a computed group help you in any way that would prevent you from having to monkey with the user data? --- Having said that, and with full awareness of the issues brought up by Axton, you can eliminate issues with a preceding semi-colon by adding one in as part of the replace: Assuming: Group List = 511;507;508;501;518;521;55598; xtmpchar2 = 55598 Then: New List = REPLACE(; + $Group List$ + ;, ; + $xtmpchar2$ + ;, ;) You could end up with a Group List that starts with a semi-colon, pull it out
JSWriter error
We are having mutliple issues with 4 mid-tier servers load balanced. These are all 7.l patch 001 for Solaris running on IBM HTTP Server with websphere. About 1-2 times a day we have a ton of people suddenly getting RPC time-out errors (ARERR 91) and not being able to connect. In the log files (websphere) we see the following: Sep 23, 2008 1:01:27 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. Sep 23, 2008 1:01:26 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. From everything I can read on the ARS list we have enough java heap size allocated (2gb per server) and such. There are no run away escalations or processes that we can detect which are suddenly grabbing resources. Right now I'm confused because we are not hitting peak usage or anything at these times (which are random) and there's no consistency to it. Thoughts? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Forgot to mention we don't have ITSM, just AR System w/o Approval Server installed. Brien On Wed, Sep 24, 2008 at 6:54 AM, Axton [EMAIL PROTECTED] wrote: Is the approval server bound to a custom form or a form in the ITSM suite? If bound to one of the ITSM forms, there are bypasses in the licensing enforcement that allow people to approve with a read license. If bound to a custom form, you can in essence bypass the licensing requirements by using filters to update the underlying records, simply put some filters on a display on form and have the user with the read license push to that display only form using an active link and then pick up the remainder of the updates using filters. I worked with BMC support at one point in the past and verified that this was not a violation of our licensing agreement if used in this way for this specific purpose. You should consider describing the problem you are trying to address from the start as there may be approaches you have not considered that people can share. Axton Grams On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Thanks for the warnings, list-- Since it seems so problematic, I am not going to bother with the remove-from-group or downgrading of License. So, my process will basically upgrade a user account by appending a group to their Group List, and changing their License Type from Read to Floating. The list is fairly static so it shouldn't be a big deal to clean it up once in a while. What is the purpose of all of this, you might wonder? It is so a typical end-user (Read License) can make a request for a certain something that is approved by a certain person. Here is a generalized example: If Bob requests a computer, Jane or Dan would have to approve the request. So my reference table has: 'computer', 'jane;dan' 'monitor', 'greg;bob' 'mouse', 'kathy' So, Jane, Dan, Greg, Kathy, and Bob all need Floating licenses to be able to change the status of the request (approval). They are also added to a specific Approver group that has 5 floating licenses allocated to it. Eventually, Bob might be removed from the monitor approver list, so he wouldn't really need a Floating license anymore. In fact, leaving Bob with a Floating license would be wasteful, since it seems that Floating licenses are consumed even when doing tasks that only require a Read license. It would be nice if I could just give everyone Floating license and not worry about this... Thanks again! Brien On Tue, Sep 23, 2008 at 12:12 PM, Thad K Esser [EMAIL PROTECTED] wrote: ** I'm just catching up on my arslist, and might have missed a nuance of your goal, but would a computed group help you in any way that would prevent you from having to monkey with the user data? --- Having said that, and with full awareness of the issues brought up by Axton, you can eliminate issues with a preceding semi-colon by adding one in as part of the replace: Assuming: Group List = 511;507;508;501;518;521;55598; xtmpchar2 = 55598 Then: New List = REPLACE(; + $Group List$ + ;, ; + $xtmpchar2$ + ;, ;) You could end up with a Group List that starts with a semi-colon, pull it out with a RIGHT() function if you need to. Also, depending on details, you could end up with a double semi-colon in your list. After any looping is done, you can pull the 2nd one out with an additional: REPLACE($Group List$, ;;, ;) --- I am curious, what is the nature of this group that only needs members for a day? Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Brien Dieterle [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/23/2008 11:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: split a field and loop on each piece ** Right, I am only flipping read-only to floating, and back again... Also, the database looks like: 511;507;508;501;518;521;55598; So, I think I can do a REPLACE($Group List$,55598;,) and it should be all good after all. Interestingly, Remedy Admin won't even let you save an action that threatens to corrupt the format of this field (for instance, I tried saving it with replace: ;55598 instead of 55598; and it actually said Error with one of the field/assignments in the set filter/active link/escalation definition : User (ARERR 168). I thought I was good to go there, and I just realized that REPLACE($Group List$, 55598;, ) or even using the group's text-name upon saving, gets converted to: REPLACE($Group List$, 55598;, ) Notice the extra space before the group id? Any other variation seems to trigger the error message referenced above. Weird!! Other than that, I can successfuly add a user
Re: JSWriter error
My experience with the type of issue is that the load balancers change which server they connect to. The whole sticky ip issue. I am not sure this is the problem, but it seems to me that if you are getting a bunch of people at one time, once or twice a day, that something is causing them to hop servers. Of course that is just a thought. Maybe it will help you. Brian On Wed, Sep 24, 2008 at 11:40 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having mutliple issues with 4 mid-tier servers load balanced. These are all 7.l patch 001 for Solaris running on IBM HTTP Server with websphere. About 1-2 times a day we have a ton of people suddenly getting RPC time-out errors (ARERR 91) and not being able to connect. In the log files (websphere) we see the following: Sep 23, 2008 1:01:27 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. Sep 23, 2008 1:01:26 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. From everything I can read on the ARS list we have enough java heap size allocated (2gb per server) and such. There are no run away escalations or processes that we can detect which are suddenly grabbing resources. Right now I'm confused because we are not hitting peak usage or anything at these times (which are random) and there's no consistency to it. Thoughts? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: JSWriter error
At the same time this happens the websphere logs indicate the following: ERROR (90): Cannot establish a network connection to the AR System server: Connection timed out servername William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, September 24, 2008 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: JSWriter error ** My experience with the type of issue is that the load balancers change which server they connect to. The whole sticky ip issue. I am not sure this is the problem, but it seems to me that if you are getting a bunch of people at one time, once or twice a day, that something is causing them to hop servers. Of course that is just a thought. Maybe it will help you. Brian On Wed, Sep 24, 2008 at 11:40 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having mutliple issues with 4 mid-tier servers load balanced. These are all 7.l patch 001 for Solaris running on IBM HTTP Server with websphere. About 1-2 times a day we have a ton of people suddenly getting RPC time-out errors (ARERR 91) and not being able to connect. In the log files (websphere) we see the following: Sep 23, 2008 1:01:27 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. Sep 23, 2008 1:01:26 PM - WARNING (com.remedy.log.INTERNAL) : The JSWRiter parameter is not set to mutiline mode. Performance might get affected due to this. From everything I can read on the ARS list we have enough java heap size allocated (2gb per server) and such. There are no run away escalations or processes that we can detect which are suddenly grabbing resources. Right now I'm confused because we are not hitting peak usage or anything at these times (which are random) and there's no consistency to it. Thoughts? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue. Steve Date: Tue, 23 Sep 2008 11:26:23 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] I am not sure why you are getting that error. I have mine at 5.5.25 at the moment, not yet up to 5.5.27. Does everything else work except submit? I see Sivarama has already answered your question about how to comfigure heap size on windows. Just make sure that the max size you choose is 65 to 70% of the 'total available FREE memory' (not the total memory of the server as some of the memory must be used by other apps or startup programs that makes the total available memory less than the total memory) You will get tomcat startup errors in case you specify memory larger than total available memory.. Also if you do not leave about 30 to 35% headroom your web server machine might start eventually choking up, and you may have problems shutting down tomcat gracefully when you need to.. Joe - Original Message From: Steven Iocco [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Tuesday, September 23, 2008 2:01:16 PMSubject: Re: Mid Tier 7.0.1 Patch 8 and TomCat** Thanks Joe. I have actually noticed some anomolies between installing Tomcat 5.5.27 then the midtier as opposed to midtier with the tomcat 5.5.17 which is bundled with it (mid tier 7.0.1 patch 8). It seems that one piece of workflow which fires on submit causes the following error if I install Tomcat 5.5.27 then midtier but does not occur if I install midtier with the bundled 5.5.17 at the same time.Any ideas? Also, how is the heap size for tomcat changed? Network Protocol/Data Error when performing data operation. Please contact system Administrator. (ARERR 9350) **only occurs if tomcat 5.5.27 is installed first then midtier. thanks in advance.Steve Date: Tue, 23 Sep 2008 10:25:53 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Personally I feel it would be better to install the tomcat engine after downloading it from apache as the latest patch for Tomcat 5 server is 5.5.27 while the bundled version is 5.5.25. The bundled version does not have the Tomcat manager or admin modules included and these if needed have to be separately downloaded anyways.. So downloading it from apache, you could download the newest drop of Tomcat for version 5 (as I'm not quite sure if MT 7.1 would be compatible with Tomcat 6 - haven't tried that configuration personally) Also do not forget to configure the min and max heap size for Tomcat, failing which Tomcat could crash for lack of memory. Your max heap size should preferably be no more than 70% of the total available free memory allowing the system about 30% available headroom to perform other system tasks.. Joe - Original Message From: strauss [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Tuesday, September 23, 2008 11:38:26 AMSubject: Re: Mid Tier 7.0.1 Patch 8 and TomCat** That is actually a default installation method (and the preferred method for highest performance) – just pick Other for your web server, and then Tomcat. Tomcat will be installed and used for both the application server and the web server. If you install Tomcat first, manually, then select it as your web server during the mid-tier installation – it should appear in addition to IIS and Other (on Windows servers). The documentation does not show all of the possible dialog boxes or permutations of the installation process in this case. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Tuesday, September 23, 2008 10:19 AMTo: [EMAIL PROTECTED]: Mid Tier 7.0.1 Patch 8 and TomCat ** Is there a way to use Tomcat as both the JSP and webserver when installing Midtier 7.0.1? I have seen some posts indicating that this was possible but I am unable to find steps to sucessfully install tomcat with midtier where tomcat is the webserver also.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Definitely talk through your sales/support channels to make sure what you are doing is ok by BMC, whether explicitly expressed in the EULA or not. These are the channels I went through and I have the records to show it. Considering another approach; assuming you have separate records to track the approvals, could the submitter on the approval record be the person you are expecting the signature from, that way (assuming your server is in submitter locked mode) the users will not require a write license to provide their response? Axton Grams On Wed, Sep 24, 2008 at 1:29 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Approval Server? haha, what do you think we're made of money? Free you say? Oh... So, it sounds like you are saying that as long as you are doing approvals (with or without the Approval Server installed?), it is OK to violate the EULA that expressly prohibits what you are describing? It would be nice if they updated the EULA to include that exception! :-) But seriously, the Approval server looked like it had a lot of extra stuff that we didn't really need, and yet another parent-child relationship to deal with. Although in hindsight it might actually prove to be a good idea, I must admit. We basically have a list of 800 objects that each has a list of approvers (the field I was originally wanting to split and loop on). We were also going to let the Approvers modify the object record, which is why they are in a dynamic group field (like field 112), which is why I didn't use a parent-child form for this relationship to begin with. Whenever someone requests one of these objects, the approvers are emailed and allowed to modify the request by approving, rejecting, requesting more info, and/or adding notes to the Diary field. I would love to implement a display-only form to get around the licensing headache-- do you think the spirit of the EULA would allow this? I suppose I should have talked to BMC about this before we bought extra floating licenses... Then again, biting the bullet and buying the Floating licenses avoids the need to setup these display-only forms which seem rather a kludge, don't you think? I still would like to know why Floating users consume those licenses by simply logging in or submitting new requests... or, am I just crazy and it would OK to simply give everyone a floating license? ARS 7.1 patch 003. Thanks again, Brien On Wed, Sep 24, 2008 at 6:54 AM, Axton [EMAIL PROTECTED] wrote: Is the approval server bound to a custom form or a form in the ITSM suite? If bound to one of the ITSM forms, there are bypasses in the licensing enforcement that allow people to approve with a read license. If bound to a custom form, you can in essence bypass the licensing requirements by using filters to update the underlying records, simply put some filters on a display on form and have the user with the read license push to that display only form using an active link and then pick up the remainder of the updates using filters. I worked with BMC support at one point in the past and verified that this was not a violation of our licensing agreement if used in this way for this specific purpose. You should consider describing the problem you are trying to address from the start as there may be approaches you have not considered that people can share. Axton Grams On Tue, Sep 23, 2008 at 4:01 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Thanks for the warnings, list-- Since it seems so problematic, I am not going to bother with the remove-from-group or downgrading of License. So, my process will basically upgrade a user account by appending a group to their Group List, and changing their License Type from Read to Floating. The list is fairly static so it shouldn't be a big deal to clean it up once in a while. What is the purpose of all of this, you might wonder? It is so a typical end-user (Read License) can make a request for a certain something that is approved by a certain person. Here is a generalized example: If Bob requests a computer, Jane or Dan would have to approve the request. So my reference table has: 'computer', 'jane;dan' 'monitor', 'greg;bob' 'mouse', 'kathy' So, Jane, Dan, Greg, Kathy, and Bob all need Floating licenses to be able to change the status of the request (approval). They are also added to a specific Approver group that has 5 floating licenses allocated to it. Eventually, Bob might be removed from the monitor approver list, so he wouldn't really need a Floating license anymore. In fact, leaving Bob with a Floating license would be wasteful, since it seems that Floating licenses are consumed even when doing tasks that only require a Read license. It would be nice if I could just give everyone Floating license and not worry about this... Thanks again! Brien On Tue, Sep 23, 2008 at 12:12 PM, Thad K
Re: Remedy mid-tier precache XML code
With the current state of mid-tier, the pre-fetch is only necessary if you don't want your first Incident Management user to experience a 1.5 MINUTE delay waiting for the console to load for the first time. The same applies to any other module, so I consider a full pre-fetch of all of the installed apps, as best as I can design it in the xml file, to be a _requirement_ for any production 7.x server running ITSM 7. I only clear the cache and restart to force a pre-fetch when I have migrated new fields or active links into production, and only during maintenance periods since having a live user working in mid-tier during the 24 minute pre-fetch seems to result in a lower quality cache file (I have no empirical proof of that - just a queasy feeling). I do not allow the mid-tier to sense updates and change the cache - in my experience through 7.1 patch 002 that would dump the entire pre-fetch and my boss would get to see the 1.5 minute delay the next morning, first thing. I don't know if that has been fixed in a later patch, but the post 002 patches have been so buggy that I have avoided them. Patch 005 is in pre-release - I'm being told that it fixes a problem with sensing a form change falsely that I am seeing with the TMS:Task form right now (A form definition has been changed, so unable to retrieve data. Please contact administrator (ARERR 9352)) - so I will have to consider deploying it once it is released. BTW, have you put in an enhancement request for mid-tier cache file sharing in a clustered environment? That sounds like what you are looking for, and is exactly the sort of thing you should be able to do when clustering. Right now we have no control at all over where the cache file(s) get stored. Since I only have one mid-tier, I have no experience with the issues you get into once you cluster. We are designed to limit dependencies rather than to scale for higher loads, so putting my mid-tiers behind a university F5 (which have a history of failing at inopportune times) doesn't make my services more reliable, it just introduces another break point for them to fail that is beyond my control. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 24, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy mid-tier precache XML code Chris, Exactly. The Mid-Tier would not need to go get the objects (again) on startup. ( So what value would the prefetch really have at that point?) I would also note that to my knowledge when you choose to flush the cache (which is unfortunately needed some times) then the persistent cache is wiped clean and the prefetch is NOT used to get it back to a starting point either. You have to stop the Mid-Tier and start it to trigger the prefetch stuff. So if prefetch is only used on startup, and a persistent cache trumps fetching all those objects again then I just do not see the usefulness of the prefetch. I guess it might help after you flush the cache and restart the Mid-Tier. ( However that has for a long time felt more like a workaround to various bugs in the Mid-Tier than a standard practice that we should be doing. ) In my shiny (dream) universe I tend to think that it would be better if the Mid-Tier(s) could talk to each other and propagate changes to their caches between themselves. So when the first Mid-Tier sees that Object X changed it warns the others in the cluster, gets the new def, fixes it's cache and then shares it's cache with the other Mid-tiers. ( You know, like the Admin thread does for the worker threads in the AR System server.) ) The load on the ARS server(s) is lower on NodeN startup conditions from Mid-Tiers and the user experience might be more consistent. ) Dealing with self caching clusters where one of the nodes is stuck with a bad cache can be difficult to identify in the first place. Example: Some users see the field, others do not. Heck, even knowing which Mid-tier the user was using behind the load balancer can be an adventure if your not doing Mid-Tier logging and grepping through those files. ) No Prefetch is needed. The first Mid-Tier to start up uses it's persistent cache, if any, and the next Mid-tier get's a copy of the then current cache from the first one. (Already updated based based on user activity.) But maybe it is just me... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Sep 24, 2008 at 12:36 PM, strauss [EMAIL PROTECTED] wrote: My understanding is that the persistence (which finally actually worked in 7.1.00.002) is the feature whereby
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Where do you see this error thrown with 5.5.26? Does it appear in a specific portion of the ITSM 7 application, or are you even using ITSM?? I was told in July (below) when troubleshooting some Flashboards errors that kept showing up in the mid-tier logs that there were compatibility problems with 5.5.26: ...you are currently using Tomcat 5.5.26 and we have recently started seeing problems with this version of Tomcat and Mid Tier. Is it possible for you to downgrade to 5.5.25 (which we bundle with our 7.1.0 patch 3 and later installers for Mid Tier) Note from other issue: There?s a known problem with Tomcat 5.5.26, they?ve changed the way they handle buffering large packets, over 8192 bytes, in patch 26 which ends up causing a 9350 error in Mid-Tier. This is why we include Tomcat 5.5.25 as of 7.1 patch 003 Mid-Tier and not 5.5.26. But, you?ll need to get a good Fiddler capture to verify if this is the case. You can take a look at the failed packet, the one returning the 9350 error, look on the Statistics tab in Fiddler and check the bytes sent. If it?s anywhere near 8192 bytes or more then the only solution is to downgrade Tomcat to 5.5.25. While you may not be experiencing the 9350/9351 errors it's possible that the packet response exceeds the limit placed in 5.5.26. In the end, the Flashboard errors were deemed to be normal behavior for mid-tier!? Of course, I am on 5.5.26 under 7.1.00.002 because the same BMC Support group told me to use it in March to resolve a problem with the patch 002 installer, and I am still in production on 5.5.26. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Wednesday, September 24, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.0.1 Patch 8 and TomCat ** Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Long passwords in Remedy
We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: logo.gif
Re: Long passwords in Remedy
Wow, what's the point in a 36-character password? A strong 30 character password would be impossible to crack by today's standards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies is seeking a Remedy Project Manager based in the Chicago metro area
We are seeking a Project Manager for our Midwest team. This is a permanent position with a generous salary, bonus, benefits and vacation package. If you are interested in talking further, please email me your resume as a MS Word document as well as a good time to talk with you. This position requires travel based on project needs. Job Description The Project Manager must excel in the following areas. You will primarily serve our customers who are located in your region but travel will be required based on project needs. * Create and execute project work plans * Revise work plans as appropriate - and according to Column's approved process - to meet changing needs and requirements. * Identify project resources as needed and assign individual responsibilities. * Manage day-to-day operational aspects of a project and scope. * Review deliverables prepared by team before passing to client * Effectively apply our PRINCE2 methodology and enforces project standards * Prepare for engagement reviews and execute quality assurance procedures * Minimize our exposure and risk on each project * Ensure project documents are complete, current, and stored appropriately * Ensure the Column's overall strength and reputation * Project Accounting * Project Closeout * Communication * Technical Understanding Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Long passwords in Remedy
What version of the client? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are logo.gif
Re: Highlighting table field rows
There is a RP to deselect all, and select all but none for selecting the results of a query, or delselecting a query after a select all.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 8:10:37 AM Subject: Re: Highlighting table field rows Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
arreload or arcache on ARS 7.1
Has anyone used this successfully on a 7.1 server? This is what I get when I try to do a arreload on ARS 7.1 Patch 4 on AIX 5 connecting to a Oracle 10g DB $ arreload -u User -a admin_jdsouza -p ** -f Invalid password or authentication string for an existing user (ARERR 329) localhost The username and password is set correctly (I put in *'s for security up there) I've even tried to blank the password temporarily and run the above but that gave me the same results too.. $ arreload -u User -a admin_jdsouza -p -f Invalid password or authentication string for an existing user (ARERR 329) localhost Has anyone been able to use this successfully? According to 7.1 docs they dropped the -s option for stating the servername, but I did try to use the -s switch too but got the message that its an unknown option -s We are not using the portmapper and I was wondering if that is the issue while running it.. but with the current version there is no option to specify the server name and / or its port. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Highlighting table field rows
I ended up taking Fred's solution, which works well enough. Thanks for the confirmation that I wasn't losing my mind! Rick On Wed, Sep 24, 2008 at 12:15 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** There is a RP to deselect all, and select all but none for selecting the results of a query, or delselecting a query after a select all.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 8:10:37 AM Subject: Re: Highlighting table field rows Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arreload or arcache on ARS 7.1
You can set the ARTCPPort variable for specifying the port. Have you checked if you disabled the running of arcache and arreload utilities on the server configuration? Regards, Saby --- On Wed, 9/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: arreload or arcache on ARS 7.1 To: arslist@ARSLIST.ORG Date: Wednesday, September 24, 2008, 8:21 PM Has anyone used this successfully on a 7.1 server? This is what I get when I try to do a arreload on ARS 7.1 Patch 4 on AIX 5 connecting to a Oracle 10g DB $ arreload -u User -a admin_jdsouza -p ** -f Invalid password or authentication string for an existing user (ARERR 329) localhost The username and password is set correctly (I put in *'s for security up there) I've even tried to blank the password temporarily and run the above but that gave me the same results too.. $ arreload -u User -a admin_jdsouza -p -f Invalid password or authentication string for an existing user (ARERR 329) localhost Has anyone been able to use this successfully? According to 7.1 docs they dropped the -s option for stating the servername, but I did try to use the -s switch too but got the message that its an unknown option -s We are not using the portmapper and I was wondering if that is the issue while running it.. but with the current version there is no option to specify the server name and / or its port. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Easy Table Question (hopefully)
I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
On the Advanced Display properties tab for the table, select for Initieal Row Selection, choose Select First, Fire Workflow. See if this helps. The only problem is that it will by default select the first record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, September 24, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Easy Table Question (hopefully) ** I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
If you need to select a different row, then make sure that you have Refresh Row Selection set to Retain Selection, Fire Workflow, then do an active link that does a change fields to refresh that table. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, September 24, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Easy Table Question (hopefully) ** I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
Look at the table field's properties. Advanced display tab- Initial Row Selection and Refresh Row Selection. You can specify when/if you want workflow to fire on the table during refrehes. Axton Grams On Wed, Sep 24, 2008 at 3:59 PM, Kemes, Lisa [EMAIL PROTECTED] wrote: ** I have two tables (List View)… Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
That's exactly what I want (it to select the first record). Let me try this thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 4:04 PM To: arslist@ARSLIST.ORG Subject: Re: Easy Table Question (hopefully) On the Advanced Display properties tab for the table, select for Initieal Row Selection, choose Select First, Fire Workflow. See if this helps. The only problem is that it will by default select the first record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, September 24, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Easy Table Question (hopefully) ** I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Long passwords in Remedy
We are using the Remedy Client Tool version 7.1 patch 003 and can use very long passwords. In fact, we jus tested this with a 40 character password and it worked without any issues at all. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, September 24, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Long passwords in Remedy ** What version of the client? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are logo.gif
Re: It's official from the BMC UserWorld web site ... October 2009
Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Long passwords in Remedy
Were you authenticating through LDAP, or through Remedy? If through remedy, then you are leaving out a crucial piece. In the LDAP configs, do you have to define the password variable and length? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Wednesday, September 24, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Long passwords in Remedy ** We are using the Remedy Client Tool version 7.1 patch 003 and can use very long passwords. In fact, we jus tested this with a 40 character password and it worked without any issues at all. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, September 24, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Long passwords in Remedy ** What version of the client? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
Off course we all do care (I'm sure) but its not really going to change things that much if some CEO sitting on top there makes that decision not to spend any more $'s than they already have in an attempt to host a conference that didn't happen in the first place.. Maybe we are just fedup with not being heard.. Thank God for a few who care that includes David Easter among others.. Joe - Original Message From: Susan Palmer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 4:32:32 PM Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Archive Process
Greetings ARList! My first attempt at using the native archive process. When configuring the archive process I allowed the ARSystem to generate the archive form. When the process runs one record is moved form the source to the destination (archive) form and the process stops. Every time it runs only one record is moved, I need to move 89k records so obviously this is not working too well. I was able to grab an error from the arerror log: Wed Sep 24 07:15:00 2008 Archive : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 24 07:15:00 2008 Timestamp: Wed Sep 24 2008 07:15:00.7730 Thread Id: 744 Version: 7.1.00 Patch 001 200711161033 Nov 16 2007 11:35:23 ServerName: remedy Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 0 RPC Call: 0 (DE) RPC Queue: 1 Protocol Version: 13 Client IP Address: Form: remedyform Logging On: Code: c005 Operation: read Access Addr: 005C Stack Begin: Stack End Any assistance would be appreciated. Remedy support has me doing the standard patch upgrade although it is not clear that will solve anything. Russ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
Susan, While I agree with your feelings on the matter, I don't think BMC is going to do any of the things you suggest. Also, I sent my sales rep an email after the news of it being cancelled, and have been in contact with him as an outlet rather than the ARSList. Sometimes it's better to handle things that way than to be known as the angry anti-BMC person should you deal with BMC support personnel or an employer that reads the ARSList. Another reason is that there is a lot going on right now that takes precedence, at least for me. The hurricane was a big problem, the U.S. and possibly the world are facing a huge financial crisis, and lots of other smaller things are going on too. In any case, I wish you good luck and hope that the BMC User World conference does take place next year. Right now, I'm just going to try to get my refunds and focus on other things. Yes, it is highly disappointing, but I don't see what I can do about it. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
IMHO Been there - got the battle scars - burned the T-shirt... Step back and reverse the shoes on this. Why hasn't BMC listened TO the List! David Easter (Bless His Soul) does as best as he can... There are other BMC'er lurkers here as well. When Remedy (BMC) *promised* Easy Upgrades we chuckled... When Remedy (BMC) p*romised* easy patches we laughed... The ARSList has the people in the trenches - it is apparent that the BMC Consultants maybe are not - else the pressure would be placed internally - or they are happy with collection of the consulting fees? So, when I signed up for this years *RUG* - I saw that hotel construction + Florida in hurricane season + insert long list here as a red flag... Guess they listen to the Wrong Convention Planners or maybe the SIM Module was not correctly configured to have all the inter-relationships and dependencies in the CMDB? (Impact of Change to CI=Convention Hotel has cascade of ?) Impact Analysis was set to low priority (Customer not attending convention and purchases vendor-X is impact-Y to BMC)? Service Level Agreements (and customer expectations) module not deployed? It is not that we are *not* *outraged* and *frustrated* and would like to Kick some ^^%%$# but what can we do? All of us make our livings on this product and we are the simple puppet in the controls of the master... Unfortunately the Master has 'let the team down' due to unfortunate and invisible to us circumstances / decisions / choices... /IMHO I am certain that IF the BUW was held this year it would have been quite impressive - and very memorable as the Fountain Blue hotel is a beauty in itself - Miami Beach - who could ask for more... Unfortunately the winds of time and fortune did not blow our ways this year :( Just an IHMO HTH Robert Molenda PS CU in 2009 [Hopefully] On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don't get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don't (work). Sorry to be so cynical, but if I could pick my top priority... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, September 24, 2008 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
Joe - our posts crossed on the wire - totally agree... Maybe I should have just said IMHOfedup/IMHO L8R Robert On Wed, Sep 24, 2008 at 1:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Off course we all do care (I'm sure) but its not really going to change things that much if some CEO sitting on top there makes that decision not to spend any more $'s than they already have in an attempt to host a conference that didn't happen in the first place.. Maybe we are just fedup with not being heard.. Thank God for a few who care that includes David Easter among others.. Joe - Original Message From: Susan Palmer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 4:32:32 PM Subject: Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
The man has a point strauss wrote: ** How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don’t get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don’t (work). Sorry to be so cynical, but if I could pick my top priority… Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Wednesday, September 24, 2008 3:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ Information from ESET NOD32 Antivirus, version of virus signature database 3469 (20080924) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
...And the church said Amen! Rick On Wed, Sep 24, 2008 at 2:39 PM, Danny Kellett [EMAIL PROTECTED] wrote: The man has a point strauss wrote: ** How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any sort of coherent QA process. They could at least come up with the resources to QA the new 7.5 stuff properly, so that we don't get a continuation of the last several years into 2009-2010. I would much rather receive releases of code that actually work as advertised than listen to hours of hype about products that don't (work). Sorry to be so cynical, but if I could pick my top priority… Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Wednesday, September 24, 2008 3:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: It's official from the BMC UserWorld web site ... October 2009 ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ Information from ESET NOD32 Antivirus, version of virus signature database 3469 (20080924) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: It's official from the BMC UserWorld web site ... October 2009
Now that's good arslisting the humor ... the slight outrage ... I didn't even mind Shawn's slight dig at me. At least it was something. We are alive ! On Wed, Sep 24, 2008 at 4:12 PM, Robert Molenda [EMAIL PROTECTED]wrote: ** IMHO Been there - got the battle scars - burned the T-shirt... Step back and reverse the shoes on this. Why hasn't BMC listened TO the List! David Easter (Bless His Soul) does as best as he can... There are other BMC'er lurkers here as well. When Remedy (BMC) *promised* Easy Upgrades we chuckled... When Remedy (BMC) p*romised* easy patches we laughed... The ARSList has the people in the trenches - it is apparent that the BMC Consultants maybe are not - else the pressure would be placed internally - or they are happy with collection of the consulting fees? So, when I signed up for this years *RUG* - I saw that hotel construction + Florida in hurricane season + insert long list here as a red flag... Guess they listen to the Wrong Convention Planners or maybe the SIM Module was not correctly configured to have all the inter-relationships and dependencies in the CMDB? (Impact of Change to CI=Convention Hotel has cascade of ?) Impact Analysis was set to low priority (Customer not attending convention and purchases vendor-X is impact-Y to BMC)? Service Level Agreements (and customer expectations) module not deployed? It is not that we are *not* *outraged* and *frustrated* and would like to Kick some ^^%%$# but what can we do? All of us make our livings on this product and we are the simple puppet in the controls of the master... Unfortunately the Master has 'let the team down' due to unfortunate and invisible to us circumstances / decisions / choices... /IMHO I am certain that IF the BUW was held this year it would have been quite impressive - and very memorable as the Fountain Blue hotel is a beauty in itself - Miami Beach - who could ask for more... Unfortunately the winds of time and fortune did not blow our ways this year :( Just an IHMO HTH Robert Molenda PS CU in 2009 [Hopefully] On Wed, Sep 24, 2008 at 1:32 PM, Susan Palmer [EMAIL PROTECTED]wrote: ** Has anyone notice how 'un-arslist' this topic has been? No one seems to care and BMC should be concerned about that. The fact that no one wants to rant about it or even make jokes about it is so uncharacteristic of this group. This group gets heartburn on a drop of a dime usually. Say it the wrong way and you get 60 replies! What's going on? I'm very disappointed in this whole affair. Where's the spark? Where's the outrage? Not like you didn't see this possibility when you went to the hotel website after last year's RUG and found they were under construction red flag !! Are there any plans to share with us any of the news that would have been shared in just a few short weeks? Any podcasts planned? Do you want the regional RUGS to start setting up something to provide this? No one is thinking about these things at BMC? Why not hold the RUG virtually? Webex's of the sessions. Giant webex's of the morning gathering. You have the registrations so you know who would be a valid login. Maybe use this as an opportunity for all customers to login even if they didn't register. What a show of goodwill to the BMC customer community to do something like this. Maybe if people get a taste of the sessions and the value they provide more would attend. Of course I'm being selfish, I don't really care about the other products. They have to find people to push their cause. I'm looking for the Remedy stuff !! I'm sure there's a 100 people here that can think of additional ways to still pull this off. Don't let BMC think we really don't care speak up. Susan __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
I thought you might have a long list! Did you try prefetching an application? I have tried this and despite what I have read I cannot get the forms in the apps to cache. Cheers Peter 173 of them - some are custom: AP:Alternate AP:Detail-Signature AP:Password Approval Central APR:Alternate APR:Approver Lookup AST:AssetPeople_AssetBase AST:CI Associations Search AST:CI Audit Log AST:CMDB Associations AST:ManageAssetInformation AST:ManageInventory BMC.CORE.CONFIG:BMC_Dataset CFG:Assignment CFG:Associations Modify CFG:Broadcast CFG:Broadcast Association CFG:CFG PBB TicketNumGenerator CFG:Data Input CFG:Decision Tree CFG:Decision Tree-Branch CFG:GEMScriptAssocLookup CFG:GroupEventMapKDBAssoc CFG:Related Associations CFG:Related Impacted Areas CFG:ReminderNotifications CFG:Service Catalog LookUp CHG:Associations CHG:BOAnalysisSrch_dlg CHG:CCMCalendar CHG:CFG Rules CHG:CFG Ticket Num Generator CHG:Change Assoc Search CHG:Change Management Console CHG:Infrastructure Change CHG:SYS Notification Rules CMDB:CIViewer CMS:ConfigurationManagement CTM:Address Details CTM:CFG PeopleTagNumGenerator CTM:CFG-ApplicationPreferences CTM:Email System CTM:Location Details CTM:Login ID CTM:Paging System CTM:People CTM:People Attachments CTM:People Attributes CTM:People Benefit Info CTM:People Education CTM:People HR Attendance Mgmt CTM:People IT Skills CTM:People Permission Groups CTM:People Profile CTM:People Search CTM:People Search-Supp. Staff CTM:People Template CTM:People Travel Profile CTM:People Wallet CTM:Phone Details CTM:Profile Definition CTM:Support Group CTM:Support Group Alias CTM:Support Group Alias LookUp CTM:Support Group Asign LookUp CTM:Support Group Assoc LookUp CTM:Support Group Shift Assoc CTM:SupportGroupFunctionalRole CTM:SupportGrpFuncRoleAlLookUp FIN:ConfigCostCentersRepository FIN:CostCenterUDAAssociations FIN:Costs FIN:SearchCostCenterdlg Home Page HPD:Associations HPD:Attachments HPD:CFG Ticket Num Generator HPD:CFG-Rules HPD:Help Desk HPD:Help Desk Assignment Log HPD:Help Desk Audit Log HPD:Impacted Areas HPD:Incident Assoc Search HPD:Incident Management Console HPD:Incident Matching HPD:IncidentDateSearch HPD:Search-Worklog HPD:Template Associations HPD:TemplateSPGLookUp HPD:WorkLog KMS:DataExchange KMS:General_QueryOptions KMS:Main KMS:Session NTE:CFG-Notification Events PBM:CFG KDBTagNumGenerator PBM:CFG KE TicketNumGenerator PBM:CFG PI TicketNumGenerator PBM:Investigation Assgnmt Log PBM:Investigation Associations PBM:Known Error PBM:Known Error Associations PBM:KnownError/KDBAssoc Search PBM:Problem Investigation PBM:Problem Management Console PBM:Solution Audit Log PBM:Solution Database PBM:Solution DB Associations PCT:ModelVersion Patch PCT:ProductAliasCPYAssocLookUp PCT:Product Catalog PCT:Product Model/Version PDL:File PDL:FileTableLookup PDL:PD_Console PDL:PD_FilesLookup PDL:SoftwareLibraryItemSearch PDL:Suite_PDAssociation RMG:Entity RMG:EntitySearch_dlg RMG:RegTimeSegment RQC:ServiceRequestConsole RQC:ServiceRequestWizard RRC:Reporting Sample:DialogYesNo SHARE:Application_Properties SHARE:QualBuilder SHR:FlashboardDialog SHR:OverviewConsole SHR:SchemaNames SIT:Site SIT:Site Alias SIT:Site Alias Company LookUp SIT:Site Alias LookUp SLM:AuditLogDlg SLM:Console SLM:EventSchedule SLM:Measurement SLM:ServiceRequest SLM:ServiceTarget SLM:Status SLM:DashboardSLMgr SRM:ApplicationSettings SRM:Request SRM:Survey SRM:SurveyResponseDialog SYS:Advanced Search Form List SYS:Application Status Enabler SYS:Date Time Query Rules SYS:Menu Items SYS:Predefined Queries SYS:SelectionFieldFormMapping SYS:Status Query Rules SYS:Viewer TMS:AuditLog TMS:Flow TMS:FlowBuilder TMS:LDAPSearch TMS:RelationshipAttributes TMS:Relationships TMS:RootRelationships TMS:Task TMS:TaskEffortLog TMS:TaskFlowViewer TMS:TaskGroup TMS:TemplateSelection TMS:ViewWindow TMS:WorkInfo UNT:Message Box VIS:Help CHG:ChangeTasking-Archive CHG:Task HPD:HelpDesk-Archive Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Tuesday, September 23, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy mid-tier precache XML code Christopher, Looking at the mid-tier logs after I cleared the cache and then selected the incident management console I can see ~120 forms being cached. Have you got this many forms in your prefetch config? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy mid-tier precache XML code
In 7.1 they dropped support for pre-fetching the applications, because they never could get it to work properly. I thought I had it working fairly well in 7.0.01.003 early last year, but the same xml file refused to work in any version of 7.1 from the beta on. It may have been dropped from support in ANY version of 7.x, but you'll have to check; it's been over a year since I stopped working with 7.0.x. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Wednesday, September 24, 2008 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy mid-tier precache XML code I thought you might have a long list! Did you try prefetching an application? I have tried this and despite what I have read I cannot get the forms in the apps to cache. Cheers Peter 173 of them - some are custom: AP:Alternate AP:Detail-Signature AP:Password Approval Central APR:Alternate APR:Approver Lookup AST:AssetPeople_AssetBase AST:CI Associations Search AST:CI Audit Log AST:CMDB Associations AST:ManageAssetInformation AST:ManageInventory BMC.CORE.CONFIG:BMC_Dataset CFG:Assignment CFG:Associations Modify CFG:Broadcast CFG:Broadcast Association CFG:CFG PBB TicketNumGenerator CFG:Data Input CFG:Decision Tree CFG:Decision Tree-Branch CFG:GEMScriptAssocLookup CFG:GroupEventMapKDBAssoc CFG:Related Associations CFG:Related Impacted Areas CFG:ReminderNotifications CFG:Service Catalog LookUp CHG:Associations CHG:BOAnalysisSrch_dlg CHG:CCMCalendar CHG:CFG Rules CHG:CFG Ticket Num Generator CHG:Change Assoc Search CHG:Change Management Console CHG:Infrastructure Change CHG:SYS Notification Rules CMDB:CIViewer CMS:ConfigurationManagement CTM:Address Details CTM:CFG PeopleTagNumGenerator CTM:CFG-ApplicationPreferences CTM:Email System CTM:Location Details CTM:Login ID CTM:Paging System CTM:People CTM:People Attachments CTM:People Attributes CTM:People Benefit Info CTM:People Education CTM:People HR Attendance Mgmt CTM:People IT Skills CTM:People Permission Groups CTM:People Profile CTM:People Search CTM:People Search-Supp. Staff CTM:People Template CTM:People Travel Profile CTM:People Wallet CTM:Phone Details CTM:Profile Definition CTM:Support Group CTM:Support Group Alias CTM:Support Group Alias LookUp CTM:Support Group Asign LookUp CTM:Support Group Assoc LookUp CTM:Support Group Shift Assoc CTM:SupportGroupFunctionalRole CTM:SupportGrpFuncRoleAlLookUp FIN:ConfigCostCentersRepository FIN:CostCenterUDAAssociations FIN:Costs FIN:SearchCostCenterdlg Home Page HPD:Associations HPD:Attachments HPD:CFG Ticket Num Generator HPD:CFG-Rules HPD:Help Desk HPD:Help Desk Assignment Log HPD:Help Desk Audit Log HPD:Impacted Areas HPD:Incident Assoc Search HPD:Incident Management Console HPD:Incident Matching HPD:IncidentDateSearch HPD:Search-Worklog HPD:Template Associations HPD:TemplateSPGLookUp HPD:WorkLog KMS:DataExchange KMS:General_QueryOptions KMS:Main KMS:Session NTE:CFG-Notification Events PBM:CFG KDBTagNumGenerator PBM:CFG KE TicketNumGenerator PBM:CFG PI TicketNumGenerator PBM:Investigation Assgnmt Log PBM:Investigation Associations PBM:Known Error PBM:Known Error Associations PBM:KnownError/KDBAssoc Search PBM:Problem Investigation PBM:Problem Management Console PBM:Solution Audit Log PBM:Solution Database PBM:Solution DB Associations PCT:ModelVersion Patch PCT:ProductAliasCPYAssocLookUp PCT:Product Catalog PCT:Product Model/Version PDL:File PDL:FileTableLookup PDL:PD_Console PDL:PD_FilesLookup PDL:SoftwareLibraryItemSearch PDL:Suite_PDAssociation RMG:Entity RMG:EntitySearch_dlg RMG:RegTimeSegment RQC:ServiceRequestConsole RQC:ServiceRequestWizard RRC:Reporting Sample:DialogYesNo SHARE:Application_Properties SHARE:QualBuilder SHR:FlashboardDialog SHR:OverviewConsole SHR:SchemaNames SIT:Site SIT:Site Alias SIT:Site Alias Company LookUp SIT:Site Alias LookUp SLM:AuditLogDlg SLM:Console SLM:EventSchedule SLM:Measurement SLM:ServiceRequest SLM:ServiceTarget SLM:Status SLM:DashboardSLMgr SRM:ApplicationSettings SRM:Request SRM:Survey SRM:SurveyResponseDialog SYS:Advanced Search Form List SYS:Application Status Enabler SYS:Date Time Query Rules SYS:Menu Items SYS:Predefined Queries SYS:SelectionFieldFormMapping SYS:Status Query Rules SYS:Viewer TMS:AuditLog TMS:Flow TMS:FlowBuilder TMS:LDAPSearch TMS:RelationshipAttributes TMS:Relationships TMS:RootRelationships TMS:Task TMS:TaskEffortLog TMS:TaskFlowViewer TMS:TaskGroup TMS:TemplateSelection TMS:ViewWindow TMS:WorkInfo UNT:Message Box VIS:Help CHG:ChangeTasking-Archive CHG:Task HPD:HelpDesk-Archive Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT
Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
Do you need it right away? I have a 26.1 MB file of the 5.1.2 admin tool. Can't send that much through our email server though. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses Okay, thanks John, you make a very good point. I figured it was a version issue, but forgot they changed the license format. I'll see if I can round something up. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, September 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** Gary, It's probably because of the change in the License structure from 5.1.2 to 6.0. Your admin tool is looking for the 6.3 version of the arsystem.lic file. When you connect Manage User Licenses your are just accessing the cache to see who is online, who is registered, etc. Do you have an instance of the 5.1.2 admin tool that you can use to read the License Keys? That would get you into the old version. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Chris, it appears in ITSM 7.0.1 patch 6 in incident management with some custom code which table loops the worknote field, sets a temp field with a summary of all the entries in the table and may or may not email the results. I mentioned earlier-in another post, i believe it had something to do with this code. It has a run process in it specifically PERFORM-ACTION-TABLE-SELECT-NODE. When I disable all of the custom code, it stops the error. In the user tool there are of course no issues. I haven't disabled bits and pieces of the workflow to see exactly where it is but the information you provide below is useful and sounds like the issue. Thanks Date: Wed, 24 Sep 2008 13:21:06 -0500From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Where do you see this error thrown with 5.5.26? Does it appear in a specific portion of the ITSM 7 application, or are you even using ITSM?? I was told in July (below) when troubleshooting some Flashboards errors that kept showing up in the mid-tier logs that there were compatibility problems with 5.5.26: “…you are currently using Tomcat 5.5.26 and we have recently started seeing problems with this version of Tomcat and Mid Tier. Is it possible for you to downgrade to 5.5.25 (which we bundle with our 7.1.0 patch 3 and later installers for Mid Tier) Note from other issue: There?s a known problem with Tomcat 5.5.26, they?ve changed the way they handle buffering large packets, over 8192 bytes, in patch 26 which ends up causing a 9350 error in Mid-Tier. This is why we include Tomcat 5.5.25 as of 7.1 patch 003 Mid-Tier and not 5.5.26. But, you?ll need to get a good Fiddler capture to verify if this is the case. You can take a look at the failed packet, the one returning the 9350 error, look on the Statistics tab in Fiddler and check the bytes sent. If it?s anywhere near 8192 bytes or more then the only solution is to downgrade Tomcat to 5.5.25. While you may not be experiencing the 9350/9351 errors it's possible that the packet response exceeds the limit placed in 5.5.26.” In the end, the Flashboard errors were deemed to be “normal behavior” for mid-tier!? Of course, I am on 5.5.26 under 7.1.00.002 because the same BMC Support group told me to use it in March to resolve a problem with the patch 002 installer, and I am still in production on 5.5.26. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, September 24, 2008 12:58 PMTo: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCat ** Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue.Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Using Approval Server with Statistical Overide
We are using the Signature Accumulator and Statistical Override rules with Approval Server 7.01 to override the automatic rejection of a Change Request. The rule counts the current signatures and compares against the total approved and rejected to give an overall status. When 3 of 5 Approvers approve a request, the signature status for the 2 remaining Approvers is set to Closed. We have a requirement to have the 2 remaining Approvers cast their vote regardless of the Override for audit purposes. Question, how can I prevent the Approval Server from changing the Signature Status to Closed and leave it as Pending. I have checked all the documentation and have not found any commands to send to the Approval Server. In addition, I tried a simple push fields to the AP:Signature form with no luck. Any suggestions are appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Was it ever held in NY or NJ? Atlantic City may not be a bad choice either - its not quite Vegas but does follow along those lines.. Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 7:51:59 PM Subject: Re: 2008 User World ** Vegas could be problematic You know what they say, what happens in Vegas, stays in Vegas! How the heck do we get all of our loot home! Warren On 9/24/08, Shellman, David [EMAIL PROTECTED] wrote: ** Kelly, Thanks for that update. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Wed Sep 24 07:47:43 2008 Subject: Re: 2008 User World If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the no spam type rules. You can do this by filling out this form - http://www.bmc.com/webforms/webforms.cfm?template=3644 Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 2008 User World From: Shellman, David [EMAIL PROTECTED] Date: Tue, September 23, 2008 6:23 pm To: arslist@ARSLIST.ORG ** Hmmm. It appears I just got an official email from [EMAIL PROTECTED] the subject of BMC UserWorld Miami Reimbursement Process. It details what forms to fill out, where to send the receipts, etc. I spoke with another person that had registered and she was given a reimbursement process 2 weeks ago. Just as FYI, the last paragraph of the official email is below: Mark Your Calendars Many of you have been asking, and we are pleased to let you know that UserWorld will be held in October 2009. Look for more details including dates and locations coming soon! Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 23, 2008 1:01 PM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** FYI - there have been no official communications sent out on this matter. The information here is, at this time, speculation. I have confirmed with the organizers that the information here is NOT confirmed at this point. When an official communication goes out, I will certainly again update this community. Not calling anyone a liar - I'm sure some message from someone did go out - but anything sent/received is not conformed and not official.. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 23, 2008 8:22 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** No 2008 BUW. Those that registered are to get refunds. The email I received noted that there will be more information posted on the web site by the end of the week. Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 11:19 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** So there will be NO 2008 BUW? Or did they say? It is a bit late, I guess... Rick On Tue, Sep 23, 2008 at 8:11 AM, Shellman, David [EMAIL PROTECTED] wrote: ** Just received an update concerning 2008 User World (US version). Look forward to 2009 User World in Vegas next October. Dave Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] TycoElectronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
Gary - the old CITS Remedy System is 4.5.2 - not 5.1 You need to remote into the server and run the admin tool from the server - both the old user tool and admin tool are installed on the server - they are not hard to find. The license information should display correctly and without error on the server. Let me know if this works or if you have any other questions. Thanks, Robert Dalton Reiser, John J wrote: Do you need it right away? I have a 26.1 MB file of the 5.1.2 admin tool. Can't send that much through our email server though. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses Okay, thanks John, you make a very good point. I figured it was a version issue, but forgot they changed the license format. I'll see if I can round something up. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, September 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** Gary, It's probably because of the change in the License structure from 5.1.2 to 6.0. Your admin tool is looking for the 6.3 version of the arsystem.lic file. When you connect Manage User Licenses your are just accessing the cache to see who is online, who is registered, etc. Do you have an instance of the 5.1.2 admin tool that you can use to read the License Keys? That would get you into the old version. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/RPC-error-in-Admin-Tool-when-trying-to-go-to-File--%3E-Licenses--%3E-Add-Remove-Licenses-tp19650477p19661593.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Webservice error
All, We have ARS 7.00.01 version on a HPUX 11.11 and are trying to configure webservice plugin. It loads properly when we start arsystem. I have a very simple webservice to test it out and am getting the following error (on the user tool) when the filter (that consumes the webservice) is fired: ARERR [9130] An exception occurred from the WebService class : Unknown Error Also the arplugin.log has the following snippet: PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3286 */ARSYS.AREA.LDAP FINE soapService = TestRcvService PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3292 */ARSYS.AREA.LDAP FINE soapMethod = OpCreate PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3299 */ARSYS.AREA.LDAP FINE soapURL = http://MYIPADDRESS/arsys/services/ARService?server=arstestwebService=TestRcv PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3305 */ARSYS.AREA.LDAP FINE soapNamespace = urn:TestRcv PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3351 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3400 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3451 */-CALL FAIL Any help would be appreciated. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webservice error
Atul, What patch versions are your installations of AR System, Mid-tier and Remedy Admin? All of them must be 7.00.01 patch 004 or later. Or they must all be 7.00.01 patch 003 or earlier. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, September 24, 2008 8:31 PM To: arslist@ARSLIST.ORG Subject: Webservice error All, We have ARS 7.00.01 version on a HPUX 11.11 and are trying to configure webservice plugin. It loads properly when we start arsystem. I have a very simple webservice to test it out and am getting the following error (on the user tool) when the filter (that consumes the webservice) is fired: ARERR [9130] An exception occurred from the WebService class : Unknown Error Also the arplugin.log has the following snippet: PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3286 */ARSYS.AREA.LDAP FINE soapService = TestRcvService PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3292 */ARSYS.AREA.LDAP FINE soapMethod = OpCreate PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3299 */ARSYS.AREA.LDAP FINE soapURL = http://MYIPADDRESS/arsys/services/ARService?server=arstestwebService=TestRc v PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3305 */ARSYS.AREA.LDAP FINE soapNamespace = urn:TestRcv PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3351 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3400 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3451 */-CALL FAIL Any help would be appreciated. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webservice error
AR System 7.0.01 Patch 004 Mid-tier Version 7.0.01 200609271856 AR Admin and AR User Version 7.0.00 Patch 2 - Original Message - From: Roger Medsker [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Webservice error Date: Wed, 24 Sep 2008 21:14:31 -0500 Atul, What patch versions are your installations of AR System, Mid-tier and Remedy Admin? All of them must be 7.00.01 patch 004 or later. Or they must all be 7.00.01 patch 003 or earlier. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, September 24, 2008 8:31 PM To: arslist@ARSLIST.ORG Subject: Webservice error All, We have ARS 7.00.01 version on a HPUX 11.11 and are trying to configure webservice plugin. It loads properly when we start arsystem. I have a very simple webservice to test it out and am getting the following error (on the user tool) when the filter (that consumes the webservice) is fired: ARERR [9130] An exception occurred from the WebService class : Unknown Error Also the arplugin.log has the following snippet: PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3286 */ARSYS.AREA.LDAP FINE soapService = TestRcvService PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3292 */ARSYS.AREA.LDAP FINE soapMethod = OpCreate PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3299 */ARSYS.AREA.LDAP FINE soapURL = http://MYIPADDRESS/arsys/services/ARService?server=arstestwebService=TestRc v PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3305 */ARSYS.AREA.LDAP FINE soapNamespace = urn:TestRcv PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3351 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3400 */ARSYS.AREA.LDAP FINE java.lang.NullPointerException PLGN TID: 17 RPC ID: 08 Queue: ARFILTERAPI Client-RPC: 390695 /* Wed Sep 24 2008 15:47:31.3451 */-CALL FAIL Any help would be appreciated. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
I've been to both Vegas and Atlantic City. The good news is that Vegas has lots more to do. The bad news is that Vegas has lots more to do. Play poker or go to breakout session on CMDB? Play poker... or go to different session on CMDB? (Repeat decision tree). Rick On Wed, Sep 24, 2008 at 6:06 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Was it ever held in NY or NJ? Atlantic City may not be a bad choice either - its not quite Vegas but does follow along those lines.. Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 7:51:59 PM Subject: Re: 2008 User World ** Vegas could be problematic You know what they say, what happens in Vegas, stays in Vegas! How the heck do we get all of our loot home! Warren On 9/24/08, Shellman, David [EMAIL PROTECTED] wrote: ** Kelly, Thanks for that update. Dave - [EMAIL PROTECTED] (Wireless) -- *From*: Action Request System discussion list(ARSList) *To*: arslist@ARSLIST.ORG *Sent*: Wed Sep 24 07:47:43 2008 *Subject*: Re: 2008 User World If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the no spam type rules. You can do this by filling out this form - http://www.bmc.com/webforms/webforms.cfm?template=3644 Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 2008 User World From: Shellman, David [EMAIL PROTECTED]http://tycoelectronics.com/ Date: Tue, September 23, 2008 6:23 pm To: arslist@ARSLIST.ORG ** Hmmm. It appears I just got an official email from [EMAIL PROTECTED] the subject of BMC UserWorld Miami Reimbursement Process. It details what forms to fill out, where to send the receipts, etc. I spoke with another person that had registered and she was given a reimbursement process 2 weeks ago. Just as FYI, the last paragraph of the official email is below: Mark Your Calendars Many of you have been asking, and we are pleased to let you know that UserWorld will be held in October 2009. Look for more details including dates and locations coming soon! Dave -- *From:*Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Easter, David *Sent:* Tuesday, September 23, 2008 1:01 PM *To:[EMAIL PROTECTED] *Subject:* Re: 2008 User World ** FYI - there have been no official communications sent out on this matter. The information here is, at this time, speculation. I have confirmed with the organizers that the information here is *NOT*confirmed at this point. When an official communication goes out, I will certainly again update this community. Not calling anyone a liar - I'm sure some message from someone did go out - but anything sent/received is not conformed and not official.. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- *From:*Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David *Sent:* Tuesday, September 23, 2008 8:22 AM *To:[EMAIL PROTECTED] *Subject:* Re: 2008 User World ** No 2008 BUW. Those that registered are to get refunds. The email I received noted that there will be more information posted on the web site by the end of the week. Dave -- *From:*Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Tuesday, September 23, 2008 11:19 AM *To:[EMAIL PROTECTED] *Subject:* Re: 2008 User World ** So there will be NO 2008 BUW? Or did they say? It is a bit late, I guess... Rick On Tue, Sep 23, 2008 at 8:11 AM, Shellman, David [EMAIL PROTECTED] wrote: ** Just received an update concerning 2008 User World (US version). Look forward to 2009 User World in Vegas next October. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] *Tyco** Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Where does the drink beer and tequilla fit in :-) I haven't the foggiest about playing poker and I'm not even kidding! I do get lucky on those slot machines though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 10:39:41 PM Subject: Re: 2008 User World ** I've been to both Vegas and Atlantic City. The good news is that Vegas has lots more to do. The bad news is that Vegas has lots more to do. Play poker or go to breakout session on CMDB? Play poker... or go to different session on CMDB? (Repeat decision tree). Rick On Wed, Sep 24, 2008 at 6:06 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Was it ever held in NY or NJ? Atlantic City may not be a bad choice either - its not quite Vegas but does follow along those lines.. Joe - Original Message From: Warren Baltimore [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 24, 2008 7:51:59 PM Subject: Re: 2008 User World ** Vegas could be problematic You know what they say, what happens in Vegas, stays in Vegas! How the heck do we get all of our loot home! Warren On 9/24/08, Shellman, David [EMAIL PROTECTED] wrote: ** Kelly, Thanks for that update. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Wed Sep 24 07:47:43 2008 Subject: Re: 2008 User World If you want to be kept informed on the saga of User World(s) you have to 'opt in' to get email. This is a requirement to meet the no spam type rules. You can do this by filling out this form - http://www.bmc.com/webforms/webforms.cfm?template=3644 Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 2008 User World From: Shellman, David [EMAIL PROTECTED] Date: Tue, September 23, 2008 6:23 pm To: arslist@ARSLIST.ORG ** Hmmm. It appears I just got an official email from [EMAIL PROTECTED] the subject of BMC UserWorld Miami Reimbursement Process. It details what forms to fill out, where to send the receipts, etc. I spoke with another person that had registered and she was given a reimbursement process 2 weeks ago. Just as FYI, the last paragraph of the official email is below: Mark Your Calendars Many of you have been asking, and we are pleased to let you know that UserWorld will be held in October 2009. Look for more details including dates and locations coming soon! Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 23, 2008 1:01 PM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** FYI - there have been no official communications sent out on this matter. The information here is, at this time, speculation. I have confirmed with the organizers that the information here is NOT confirmed at this point. When an official communication goes out, I will certainly again update this community. Not calling anyone a liar - I'm sure some message from someone did go out - but anything sent/received is not conformed and not official.. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 23, 2008 8:22 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** No 2008 BUW. Those that registered are to get refunds. The email I received noted that there will be more information posted on the web site by the end of the week. Dave From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 11:19 AM To:arslist@ARSLIST.ORG Subject: Re: 2008 User World ** So there will be NO 2008 BUW? Or did they say? It is a bit late, I guess... Rick On Tue, Sep 23, 2008 at 8:11 AM, Shellman, David [EMAIL PROTECTED] wrote: ** Just received an update concerning 2008 User World (US version). Look forward to 2009 User World in Vegas next October. Dave Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] TycoElectronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
