Re: BMC Remedy Helix - is it really a thing?

[Scott Philben via ARSList]

Thanks for the update, Mike. Please keep up informed if you hear anything more.

I’ll do the same.



> On Jul 13, 2018, at 12:03 PM, Mike Gould  wrote:
> 
> Had a call with our sales rep. about Helix last week. They barely could tell 
> me anything more than what was in the marketing materials on the website. 
> It’s docker (and another container vendor) containers of each of the 
> different product lines. They currently only have one for ARS/ITSM for AWS 
> ready to go. There are separate containers for SmartIT/DWP, Business 
> Workflows, Innovation Suite, Discovery, etc for either AWS or Azuze but won’t 
> start becoming available until later this year or next.  I’m guessing there 
> will be separate containers for not only the cloud vendors but for each of 
> the various supported OS/DB combinations. They have no technical  and support 
> documentation available or my rep. didn’t know where it was and said they 
> would find out and send when ready.   If you are an on premise customer like 
> us, this is NOT free, and BMC will charge for the Helix platform. I’m waiting 
> on a quote to see how much. This sounds promising but seems very incomplete 
> and immature based on my initial conservation with sales. 
> 
> Mike Gould
> US House of Representatives
> 
> On Jul 13, 2018, at 11:04 AM, Tauf Chowdhury  <mailto:taufc...@gmail.com>> wrote:
> 
>> Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms 
>> 
>> Sent from my iPhone
>> 
>> On Jul 13, 2018, at 10:58 AM, Carl Wilson > <mailto:carlbwil...@gmail.com>> wrote:
>> 
>>> Yep,
>>> Renamed a while back to DWP Basic and DWP Advanced. 
>>> 
>>> Cheers
>>> 
>>> On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, >> <mailto:arslist@arslist.org>> wrote:
>>> 
>>> Yes. It is containerized in Docker. Whatever that means. And it is supposed 
>>> to be available on AWS now with Azure and others in the future. 
>>> 
>>> Ok. How about a few install instructions. Screenshots? Documentation? 
>>> Anything at all on their website that’s not from the marketing department. 
>>> 
>>> Oh, and myit  has now (in the grand bmc tradition) been renamed to DWP 
>>> (Digital Work Place). 
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>> On Jul 13, 2018, at 10:45, Tauf Chowdhury >> <mailto:taufc...@gmail.com>> wrote:
>>> 
>>>> From some of the demos I’ve seen, the front end is basically SmartIt and 
>>>> myit. I think the big changes are with the way it’s deployed and DB 
>>>> options. I work at AWS now and I believe Helix can be installed against 
>>>> Aurora DB, and can also be containerized. Not sure if that’s kubernetes or 
>>>> docker or what. 
>>>> 
>>>> Sent from my iPhone
>>>> 
>>>> On Jul 13, 2018, at 10:40 AM, Jason Miller >>> <mailto:jason.mil...@gmail.com>> wrote:
>>>> 
>>>>> Have you seen this post?   
>>>>> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers
>>>>>  
>>>>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers>
>>>>> 
>>>>> "BMC Helix is our common brand for the suite of SaaS offerings centered 
>>>>> around Remedy 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html>,
>>>>>  Business Workflows 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fbusiness-workflows.html>,
>>>>>  Digital Workplace 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdigital-workplace.html>,
>>>>>  Discovery 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdiscovery-dependency-mapping.html>,
>>>>>  Client Management 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fclient-management.html>
>>>>>  and Innovation Suite 
>>>>> <https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Finnovation-suite.html>."
>>>>> 
>>>>> Jason
>>>>> 
>>>>> On

Re: BMC Remedy Helix - is it really a thing?

[Scott Philben via ARSList]

Yes. It is containerized in Docker. Whatever that means. And it is supposed to 
be available on AWS now with Azure and others in the future. 

Ok. How about a few install instructions. Screenshots? Documentation? Anything 
at all on their website that’s not from the marketing department. 

Oh, and myit  has now (in the grand bmc tradition) been renamed to DWP (Digital 
Work Place). 


Sent from my iPhone

> On Jul 13, 2018, at 10:45, Tauf Chowdhury  wrote:
> 
> From some of the demos I’ve seen, the front end is basically SmartIt and 
> myit. I think the big changes are with the way it’s deployed and DB options. 
> I work at AWS now and I believe Helix can be installed against Aurora DB, and 
> can also be containerized. Not sure if that’s kubernetes or docker or what. 
> 
> Sent from my iPhone
> 
>> On Jul 13, 2018, at 10:40 AM, Jason Miller  wrote:
>> 
>> Have you seen this post?   
>> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers
>> 
>> "BMC Helix is our common brand for the suite of SaaS offerings centered 
>> around Remedy, Business Workflows, Digital Workplace, Discovery, Client 
>> Management and Innovation Suite."
>> 
>> Jason
>> 
>>> On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList 
>>>  wrote:
>>> I am supposed to be looking into this Helix on AWS thing. However, other 
>>> than a bunch of marketing stuff and youtube commercials, I can’t find hide 
>>> nor hair of it.
>>> 
>>> Does anyone know anything about it? Any documentation at all? Its does not 
>>> appear in the BMC Support site drop downs, there is really nothing on 
>>> communities (links back to the marketing page), and when you click on the 
>>> “Contact BMC Sales” button on the marketing site, the Product Interest menu 
>>> drop down doesn’t list it either. 
>>> 
>>> It was supposed to have been released in… May? It is now July and I can’t 
>>> find it. 
>>> 
>>> Anyone else see it in the wild?
>>> -- 
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>> 
>> -- 
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
> -- 
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Re: BMC Remedy Helix - is it really a thing?

[Scott Philben via ARSList]

Yep. Saw that. Talked to Peter and the gang at the DC BMC Exchange in May and 
they said similar things. 

But where is it? I want to do one not talk about it. I have my AWS account all 
ready to go. I want to deploy today. I don’t see any instructions on how to do 
it. 

Also, that’s me asking the last question on that page about actually deploying 
it. No answer. 

Sent from my iPhone

> On Jul 13, 2018, at 10:40, Jason Miller  wrote:
> 
> Have you seen this post?   
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers
> 
> "BMC Helix is our common brand for the suite of SaaS offerings centered 
> around Remedy, Business Workflows, Digital Workplace, Discovery, Client 
> Management and Innovation Suite."
> 
> Jason
> 
>> On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList 
>>  wrote:
>> I am supposed to be looking into this Helix on AWS thing. However, other 
>> than a bunch of marketing stuff and youtube commercials, I can’t find hide 
>> nor hair of it.
>> 
>> Does anyone know anything about it? Any documentation at all? Its does not 
>> appear in the BMC Support site drop downs, there is really nothing on 
>> communities (links back to the marketing page), and when you click on the 
>> “Contact BMC Sales” button on the marketing site, the Product Interest menu 
>> drop down doesn’t list it either. 
>> 
>> It was supposed to have been released in… May? It is now July and I can’t 
>> find it. 
>> 
>> Anyone else see it in the wild?
>> -- 
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
> 
> -- 
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> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
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BMC Remedy Helix - is it really a thing?

[Scott Philben via ARSList]

I am supposed to be looking into this Helix on AWS thing. However, other than a 
bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of 
it.

Does anyone know anything about it? Any documentation at all? Its does not 
appear in the BMC Support site drop downs, there is really nothing on 
communities (links back to the marketing page), and when you click on the 
“Contact BMC Sales” button on the marketing site, the Product Interest menu 
drop down doesn’t list it either. 

It was supposed to have been released in… May? It is now July and I can’t find 
it. 

Anyone else see it in the wild?
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist

Re: 9.1.04 Upgrade freezes without error

[Scott Philben]

I’ve had a lot of problems getting the AR System server service on Windows to 
restart during installs and upgrades. Check to see if it is running. Sometimes 
you can just start it manually and it will continue. Sometimes not. 

Otherwise, in order to get our upgrade working from 7.6.04 —> 9.00.01 we have 
to stop off at 8.1 first. So I ran that installer, then ran the 9.0 installer. 
Why? No idea. BMC recommended it.

> On Dec 16, 2017, at 09:38, Thomas Miskiewicz  wrote:
> 
> Hello Listers,
> 
> we’re trying to upgrade from 7.6.04 to 9.1.04. After each attempt the 
> installer stops in the post upgrade execution (see attachment) and silence 
> for >1 hour. No updates in any of the log files Shall we wait, shall we stop. 
> No one can tell not even BMC. Awesome job guys!
> 
> Last arsystem_install_log.txt entries:
> 
> 27366   LOG EVENT {Description=[Skipping execution of SampleAppDEF stage 
> group]}
> 27367 (Dec 16 2017 02:34:37.554 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27368   LOG EVENT {Description=[Skipping execution of TwitterDEF stage group]}
> 27369 (Dec 16 2017 02:34:37.554 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27370   LOG EVENT {Description=[Skipping execution of ServerAdmin stage 
> group]}
> 27371 (Dec 16 2017 02:34:37.554 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27372   LOG EVENT {Description=[Skipping execution of ConfigCheck Plugin def 
> stage group]}
> 27373 (Dec 16 2017 02:34:37.554 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27374   LOG EVENT {Description=[Skipping execution of WaitForRecache1 stage 
> group]}
> 27375 (Dec 16 2017 02:34:37.554 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27376   LOG EVENT {Description=[Skipping execution of ImportSchemasDATA stage 
> group]}
> 27377 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27378   LOG EVENT {Description=[Skipping execution of TwitterDATA stage 
> group]}
> 27379 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27380   LOG EVENT {Description=[Skipping execution of Flashboard Import stage 
> group]}
> 27381 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27382   LOG EVENT {Description=[Skipping execution of ReportLocaleEscalations 
> stage group]}
> 27383 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27384   LOG EVENT {Description=[Skipping execution of 
> RemoveActiveLinksNotRequiredFrom71 stage group]}
> 27385 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27386   LOG EVENT {Description=[Skipping execution of ARFeatureChangeState 
> stage group]}
> 27387 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27388   LOG EVENT {Description=[Skipping execution of ARChangeSampleState 
> stage group]}
> 27389 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27390   LOG EVENT {Description=[Skipping execution of RegisterARServer stage 
> group]}
> 27391 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
> 27392   LOG EVENT {Description=[Skipping execution of PublishingReports stage 
> group]}
> 27393 (Dec 16 2017 02:34:37.555 PM 
> +0100),INFO,com.bmc.smbu.install.common.rule.engine.StageGroup,
> 27394   LOG EVENT {Description=[Executing stage group [name=set 
> AttachmentExceptionList,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@16ce8d58],stages=[[level=set
>  AttachmentExceptionList,commands=[[a  
> rguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid=null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParamet
>   er=401,serverInfoValue=AR System Publish Report(90104), AR System 
> Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), 
> Data Visualization Definition(41054), Data Visualization Module(41  006), 
> Data Visualization System Files(41024), Report(212), Report 
> Definition(2010012), AR System Administration: Server Information(16356), AR 
> System Administration: Server Information:Save Attachment(163  62), AR 
> System User Central File(20020), Visualizer Module Images(42083), Visualizer 
> Module Registration(42004), AR System Administration: Add Or Remove 
> Licenses(15437), AR System License: Save Produse Attach  ment(16362), AR 
> System Licenses(15437), AR System Licenses(15438), AR System Licenses 
> Audit(15437), AR System Licenses Audit(15438), AR System Licenses 
> Console(15437), AR System Licenses Console(15438), AR Sy  stem Message 
> Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: 

Re: Test3, new mailman 2.1.25 installed

[Scott Philben]

I see it 

Sent from my iPhone

> On Nov 22, 2017, at 13:40, onkar shinde  wrote:
> 
> **
> yep.. got it.. Thanks.
> 
>> On Nov 23, 2017 12:07 AM, "Misi Mladoniczky"  wrote:
>> **
>> Let's see if this works. Please respond a little bit guys!
>> 
>> 
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>> 
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [Non-DoD Source] Need input on Delta load - Spoon client

[Scott Philben]

I am in the middle of this. Here is what I did (based on a thing I found on 
Communities). You have to set a checksum value in the data stream the first 
time you call AD. Then the second time you can do a DB call to the table you 
are using (I have a staging form) and filter out the ones that already exist 
based on that same checksum value. If there is no checksum difference, it gets 
passed to Dummy, otherwise it goes through to the AROutput step.

Not quite done with testing it, but it seems to be doing what I need.



On Aug 28, 2017, at 02:37 PM, Joe D'Souza  wrote:

There is something funky about the AR API that is used by Pentaho Spoon. If I 
recall correctly, the $OPERATION$ value at the time of create as well as update 
is CREATE. Something funky like that. I do not recall specifics, but you could 
try a small experiment to ascertain this for yourself.
 
Create a filter on Remedy that writes to a temp field the $OPERATION$ value. 
You will notice that irrespective of the type of operation, the $OPERATION$ 
value is always CREATE.
 
So in effect it appears like Pentaho really does not know the difference. I 
didn’t have the opportunity to look deeper into this at the time I was working 
on a Spoon job recently, but it appeared to me like it processes all records 
irrespective during a execution.. Thankfully since Pentaho does a massive 
update using a data pipe that can be sized appropriately according to the 
expected size of the feeds, performance is not really that much of a concern if 
you have your JVMs configured correctly.
 
One way to process only the delta from the AR side would be to have Pentaho 
work on a staging form instead of the load form, and then have similar workflow 
like the load form to check for duplicates on both the People and the Load form 
and process only those records that do not get tagged as a duplicate on either 
the load nor the people form.
 
Joe
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad
Sent: Monday, August 28, 2017 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: [Non-DoD Source] Need input on Delta load - Spoon client
 
**
Hi Ryan,
 
Yes, i am passing.. My scenario is like in a day if i process 100 records it 
successfully creates people record. But the next day it should not consider the 
same old records unless if it is not updated at LDAP side. How i can achieve 
this?

Regards,

Shiva
+91 9986985798
 
 
On Mon, Aug 28, 2017 at 4:47 PM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 
 wrote:
Are you passing "VALIDATELOAD" into z1D_Action field?  That triggers the 
workflow to run.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad
Sent: Monday, August 28, 2017 6:32 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Need input on Delta load - Spoon client

**
Hi team,

I am trying to achieve the LDAP People Integration. I can able to pull people 
records from LDAP server to BMC staging i.e CTM:LoadPeople form. However, not 
getting how to achieve the delta load.

If anybody has done, please let me know.


Regards,

Shiva
+91 9986985798

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: So we can use this now, right?

[Scott Philben]

Thanks. But all we want is for someone to go to the Portal, click something and 
then get access to chat with the Service desk (either automated or real life). 
This Bomgar thing seems to be more about the Tier 2+ getting access to the 
computer to help fix things. 



On Nov 02, 2016, at 09:59 AM, John Johnson <spearmint.l...@gmail.com> wrote:

**
Check out Bomgar. 
https://www.bomgar.com/docs/remote-support/videos/bmc-remedy.htm

On Wed, Nov 2, 2016 at 9:28 AM Stone, Brian <brian.st...@njvc.com> wrote:
What is it about VA that is troublesome?  We've had it in place for 3 years + 
on 7.6.04 - rock solid, and have it on 9.1 pre-prod with no issues.

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Scott Philben [sphil...@mac.com]
Sent: Wednesday, November 02, 2016 9:01 AM
To: arslist@ARSLIST.ORG
Subject: So we can use this now, right?

Let's chat about Chat.

We have a 9.0 implementation coming up soon (fingers crossed) and are looking 
for Chat functionality between customers and Service Desk people. We do not and 
will not be using MyIT so we will have to get something else integrated into 
ITSM.

Does anyone know of anything (don't say BMC Virtual Chat) that will integrate 
easily and cheaply?

Thanks.

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So we can use this now, right?

[Scott Philben]

Let's chat about Chat.

We have a 9.0 implementation coming up soon (fingers crossed) and are looking 
for Chat functionality between customers and Service Desk people. We do not and 
will not be using MyIT so we will have to get something else integrated into 
ITSM. 

Does anyone know of anything (don't say BMC Virtual Chat) that will integrate 
easily and cheaply?

Thanks.

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Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[Scott Philben]

You can actually install Windows Server 2012 without a GUI. So the headless 
sever sits there as a email or AD box, I guess and you manage it from a 
different server.

He is asking if you can install Remedy on such a server (with no interface).

Never tried. Has anyone?


> On Jun 14, 2016, at 8:12 PM, Joe D'Souza  wrote:
> 
> **
> I didn’t quite understand the question as well.
>  
> Dave, are you talking about not installing the ITSM suite, the Atrium Suite, 
> SRM, etc but just the AR System? If so yes. Do not download the stack 
> installer but just the AR System installer.
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of David 
> Charters
> Sent: Tuesday, June 14, 2016 2:45 PM
> To: arslist@ARSLIST.ORG 
> Subject: Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>  
> Are you asking if you can do that? The answer is yes you can.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Dave 
> Marshalonis
> Sent: Tuesday, June 14, 2016 12:25 PM
> To: arslist@ARSLIST.ORG 
> Subject: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>  
> ** 
> Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with 
> the GUI and/or management tools uninstalled - essentially a Server Core 
> installation.
>  
> -dave 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
> "Where the Answers Are" and have been for 20 years_


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Re: Remedy 9.0.01 Installation failed

[Scott Philben]

Was this an upgrade on new hardware? If so, you will have to license it before 
your start. We installed 7.6.04 on a new box, swapped out the database with the 
existing DB, licensed it on the new server, and then ran the 8.0 upgrader. BMC 
recommended doing that one first then moving on to 9.0.01 upgrader. 

Try that. 

Sent from my iPhone

> On Mar 24, 2016, at 18:21, Su Kaur  wrote:
> 
> Hello,
> 
> We tried to upgrade 7.6 to 9.0.01 but it failed.  We are highly customized 
> and not using any OOTB ITSM applications. The install log file had following 
> errors at multiple places -
> - Your login failed, but connected as a guest user 
> 
> -  LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK 
> command ( returned a RETURN code of 2, which was interpreted as a failure 
> from RIKJ  [RIKCOMMAND] LOAD_APPLICATION -C true -t 3785 -u Action Request 
> Installer Account -f C:\Program Files\BMC 
> Software\ARSystem\AREmail\adf_emailengine_def.xml
> 
> - LOG EVENT  C:\Program Files\BMC Software\ARSystem -L true -n 
> EmailEngine-RIK_PostInstall -N 7200  [RIKERROR]  Exception from RIKJ command 
> Definition import failed, code 2 , filename - C:\Program Files\BMC 
> Software\ARSystem\AREmail\AR_Email_Workflow.def]
> 
> 
> 
> We tried to manually import the AR_Email_Workflow.def file but got following 
> error -
> 
> The SQL database operation failed.; 
> org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002] 
> (Eclipse Persistence Services - 2.4.2.v20130514-5956486): 
> org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerExcepti,  552,  
> 
> The following item was not imported; AR System Email Mailbox Configuration,  
> 55,  
> 
> 
> 
> Below are the exceptions in the SQL logs during def file import -
> 
> uery: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0, 
> overlayProp=0)
> org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002] 
> (Eclipse Persistence Services - 2.4.2.v20130514-5956486): 
> org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: 
> Violation of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot 
> insert duplicate key in object 'dbo.field'. The duplicate key value is (136, 
> 123, 0).
> Error Code: 2627
> Call: INSERT INTO field (fieldId, schemaId, overlayGroup, changeDiary, 
> createMode, defaultValue, fbOption, fieldType, fOption, helpText, 
> lastChanged, fieldName, objProp, overlayProp, owner, recordId, 
> resolvedfieldId, resolvedName, smObjProp, timestamp, datatype) VALUES (?, ?, 
> ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
>bind => [21 parameters bound]
> Query: InsertObjectQuery(name=Incoming Mail Server Password, overlayGroup=0, 
> overlayProp=0); nested exception is javax.persistence.PersistenceException: 
> Exception [EclipseLink-4002] (Eclipse Persistence Services - 
> 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException
> Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: 
> Violation of PRIMARY KEY constraint 'PK__field__9104870AD2A5F43D'. Cannot 
> insert duplicate key in object 'dbo.field'. The duplicate key value is (136, 
> 123, 0).
> Error Code: 2627
> 
> 
> Has anyone faced this issue before?  How to fix it?
> 
> Thanks!
> Kaur
> 
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Re: Why are so many on 7.6.4?

[Scott Philben]

Our 7.6.04 upgrade was relatively painful and  took a large amount of time and 
effort. So we got lazy and didn't want to do it again any time soon. Now we are 
getting a new environment to work out of so we decided it was time to go 
through the exercise again. The users weren't clamoring for anything new. But 
once they saw that 9.0 had the same interface (no, we won't be going to 
SmartIT/MyIT any time soon) they gave their blessings. 

Now we see just what a lot of work it is tying in all the stuff that has 
changed and have decided that once this one is complete we will be immediately 
working on the next one. Make it more of a scheduled thing (yearly? Twice 
yearly?) just so it is not such a large bite each time. 

Sent from my iPhone

> On Feb 19, 2016, at 17:22, David Charters  
> wrote:
> 
> **
> Listers,
>  
> I wasn’t watching the list for a while and recently returned to participating 
> (Glad to see Warren is still aroundJ ). I have noticed that many if not most 
> of you are still on 7.6.4, why haven’t people been upgrading more regularly? 
> I mean we are at 9.1 now, you are the point where an upgrade basically means 
> a whole NEW system with completely different functionality and the CMDB 
> literally is a whole new product and technology. Is everyone just riding it 
> out until they switch to a different product like Service Now? Are companies 
> nervous about the new technology? Please don’t think I am telling anyone what 
> they should be doing, I am just wondering why so many are way back on 7.6.4?
>  
> Thank You,
>  
> David Charters
> Charters Technologies
> 317-331-8985
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Verizon Walnut Creek,CA Remedy position

[Scott Philben]

That's where the "rate rage" comes in. 

Sent from my iPhone

> On Oct 26, 2015, at 18:27, Rick Cook  wrote:
> 
> **
> Well, it seems that the client, and perhaps some of the contract agencies 
> don't have a clear idea.
> 
> Rick
> 
>> On Oct 26, 2015 3:22 PM, "Samuel J Albury III"  wrote:
>> Why wouldn't you have an idea of the rate rage for a skilled BMC resource ?
>> 
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Re: OT: The list has been quiet, Just saying Happy Friday.

[Scott Philben]

We can't wait to be ashamed of what you will do this weekend either.

Make it memorable.

On Mar 27, 2015, at 12:09 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

It's Friday! I can't wait to be ashamed of what I do this weekend.
 
Howard Richter, Senior Remedy Administrator
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Re: 7.6.04 Install question...

[Scott Philben]

We have been having a lot of problems on our servers lately with the 8dot3 
setting and BMC installers. Not all just some. Look it up and maybe turn it on 
before trying the next install. 

Sent from my iPhone

 On Mar 25, 2015, at 16:46, LJ LongWing lj.longw...@gmail.com wrote:
 
 **
 Richard,
 I have seen places in a windows install where it is unable to create the 
 service because the service is in the process of being removed, and the only 
 way to 'fix' that is to reboot the boxhave you been doing any reboots 
 between install attempts?
 
 On Wed, Mar 25, 2015 at 2:06 PM, richard@bwc.state.oh.us 
 richard@bwc.state.oh.us wrote:
 **
  
 
 Checked all these and did them all. Still not creating the AR 
 service….installing as a member of a group (shared database) and login 
 
 Credentials are OK. The installer completes as it should except that the 
 service isn’t created. Working on seeing if the server was
 
 Created as it should have been….  But I’ve not seen where everything seems 
 to work but only the portmapper service is created…
 
  
 
  
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Gillock
 Sent: Wednesday, March 25, 2015 10:09 AM
 
 
 To: arslist@ARSLIST.ORG
 Subject: Re: 7.6.04 Install question...
  
 
 **
 
 Are you running the installer, as administrator?  If you are installing on 
 a Windows platform, is DEP enabled and have you added the installer to the 
 list?
 
  
 
 If you are attempting to install to an existing DB, make sure the login 
 credentials you are using are correct.
 
  
 
 On Tue, Mar 24, 2015 at 11:21 AM, richard@bwc.state.oh.us 
 richard@bwc.state.oh.us wrote:
 
 **
 
  
 
 Good suggestion – looks like there was no ar service even created. The 
 portmapper service was there but
 
 No AR service. Hmm….
 
  
 
  
 
  
 
  
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
 Sent: Tuesday, March 24, 2015 12:01 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: 7.6.04 Install question...
 
  
 
 **
 
 Check Services and see if the ARSystem service is starting. If not, try 
 kicking it off yourself and see if the installer sees it when it is up and 
 continues.
 
  
 
  
 
 
 On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.us 
 richard@bwc.state.oh.us wrote:
 
  
 
 I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
 install – no email, no
 
 SNMP, etc. but set up with the group option chosen (to access an existing 
 database with an
 
 Already existing 2003 system server).  All goes well until the install gets 
 to the “Post Upgrade
 
 Extractor” screen where it shows a progress bar for “Starting AR
 
 System Server Services…” where it looks like it’s hung – the Progress bar 
 hasn’t moved in an hour.
 
  
 
 No error message, nothing. Any suggestions from any 2012 server setups?  
 Thanks!
 
 Portions of this message may be confidential under an exemption to Ohio's 
 public records law or under a legal privilege. If you have received this 
 message in error or due to an unauthorized transmission or interception, 
 please delete all copies from your system without disclosing, copying, or 
 transmitting this message. Portions of this message may be confidential 
 under an exemption to Ohio's public records law or under a legal privilege. 
 If you have received this message in error or due to an unauthorized 
 transmission or interception, please delete all copies from your system 
 without disclosing, copying, or transmitting this message. _ARSlist: Where 
 the Answers Are and have been for 20 years_
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 Portions of this message may be confidential under an exemption to Ohio's 
 public records law or under a legal privilege. If you have received this 
 message in error or due to an unauthorized transmission or interception, 
 please delete all copies from your system without disclosing, copying, or 
 transmitting this message. Portions of this message may be confidential 
 under an exemption to Ohio's public records law or under a legal privilege. 
 If you have received this message in error or due to an unauthorized 
 transmission or interception, please delete all copies from your system 
 without disclosing, copying, or transmitting this message.
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 
 
 
 --
 
 Brian Gillock
 
 Principal Consultant, BGBS, Inc
 
 brian.gill...@pbs-consulting.com
 
  
 
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 Portions of this message may be confidential under an exemption to Ohio's 
 public records law or under a legal privilege. If you have received this 
 message in error or due to an unauthorized transmission or interception, 
 please delete all copies from your system without disclosing, copying, or 
 transmitting this message. Portions of this message may

Re: 7.6.04 Install question...

[Scott Philben]

Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, richard@bwc.state.oh.us 
richard@bwc.state.oh.us wrote:

 
I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.
 
No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's public records 
law or under a legal privilege. If you have received this message in error or due to an 
unauthorized transmission or interception, please delete all copies from your system 
without disclosing, copying, or transmitting this message. Portions of this message may 
be confidential under an exemption to Ohio's public records law or under a legal 
privilege. If you have received this message in error or due to an unauthorized 
transmission or interception, please delete all copies from your system without 
disclosing, copying, or transmitting this message. _ARSlist: Where the Answers 
Are and have been for 20 years_
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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Scott Philben]

When you say:

updating the TEMP environment which I have done

What exactly did you do?

I get the 0 MB thing almost every time I have a new server with the TEMP 
environment variable set to the USER directory on C:

So I go into the System Properties and reset the TEMP and TMP variables to 
D:\temp (after creating D:\temp). Then log out and log back in and try the 
installer again.



On Dec 23, 2014, at 01:41 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

Could it be your Database? The drive your DB is located on?

Claire

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Thanks Sandra,

I did this and have plenty of space on my C drive (over 4GB) and on my D drive 
(where I'm installing to - which is about 30GB of space). It's so weird. My 
other server is pretty much identical to this one and it's upgrading just fine. 
At the Install/Upgrade selection panel it says:

You have 0MB of space available on the current drive (which is my D drive).

Strange.

Where is it finding that I only have 0MB of free disk space?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Tuesday, December 23, 2014 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,

On the server where you are installing, set the Folder View to Show hidden files, 
folders and drives
Open
C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp Clear the Temp folder. 
Unzip the zipped install file again and run the install.


Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space. I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail. Is there anything else I need to check? I'm an administrator on the 
folders. This is a Windows Server. I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: MyIT Install

[Scott Philben]

We are having similar problems trying to load SmartIT on a closed network (no 
access to internet). Is this thing designed to only operate where you have an 
Internet connection?

After the install, everything seems to be running without errors but the 
website pages come up, turn white, and do nothing... forever.

Not sure I am liking this product yet.

On Nov 20, 2014, at 06:55 AM, anurag singh anurag4u2...@gmail.com wrote:

**
ok. got it working. Only difference was that VM was bridged this time and 
connected to network.

Regards,
Anurag

On Thu, Nov 20, 2014 at 1:39 PM, anurag singh anurag4u2...@gmail.com wrote:
Dear All,
I have Installed MyIT 2.1 with User Experience Patch 1.0 in my VM.
VM is running with 10 Gb of RAM and its stable with all the services running.
However, when launch http://localhost:9000/ux/console it gets redirected to 
MyIT app (which is fine) and then just keeps loading.
I have tried increasing Java heap size, increasing tomcat memory, restarting 
tomcat and Virgo but of now use.
I have to give demo and now I am stuck here.
Any suggestion? Thanks in advance.

Regards,
Anurag


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Remedy and NeuralStar Integration

[Scott Philben]

Has anyone done the integration between Remedy 7.6.04 SP5 and NeuralStar 9.8 R5?

Anything special or wierd I should know about?

Thanks.

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Re: ENGAGE 2014 Commentary

[Scott Philben]

If you have s session in Southern Hemisphere III, bring a sweater. It's 
freezing in here. 

Sent from my iPhone

 On Oct 14, 2014, at 10:34, Blairing d...@blairing.com wrote:
 
 From the opening Keynote. Just my notes, no editing allowed! From the Keynote 
 opening BMC Engage 2014
 
 Introduction film by Steven Hawking,
 
 Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, 
 referencing Hawking and Steve Jobs, and introducing a whole new BMC.
 
 Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. 
 His Topics to be: Wild and crazy stuff happening in the IT support industry: 
 digitalization era.  And what BNC has been doing to address digitalization 
 behind the scenes.  
 
   Next Year's Engage will be at the Aria in Las Vegas
   New BMC logo - double helix connotes digital DNA
   New BMC, private ownership, increased funding, new internal organization, 
 new customer facing innovations, increased RD and marketing vs plans in 
 public company era
   3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT 
 digitalization. A disruptive era encompassing social, mobile, big data, cloud.
   Era of digitalization will transform nay industries beyond IT, much as 
 downloads and itunes disrupted media and entertainment
   List of disruptive technologies Mobile internet, robotics, 3d painting, 
 Internet if things, energy storage, renewable energy etc. some commentary on 
 Disney fast-pass and technology used to enhance the guest experience in the 
 parks. 3d printers in space can manufacture things in space (at international 
 space station now)
Autonomous vehicles. Insurance acne premiums down 90% ? Impact of 
 autonomous vehicles leads to using transportations as a service rather than 
 owning a personal car. Amazon, Google, may automotive companies working on 
 this technology.
Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion 
 devices on Internet by 2020. All generating enormous amounts of data. Only 1 
 percent of this is being analyzed. The old ways of managing this many devices 
 will NOT scale to this number of Devices. Trouble tickets won't do it.
Two speeds of IT: Big machines with centralized processing will be 
 enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT 
 operations cost, however, not declining. Second speed is IT operations speed. 
 Intertia of the organization itself limits the speed at which new concepts 
 can be explored and deployed. IT may be overwhelmed by volume of data and 
 processing which is necessitated by Internet of things. IT management of 
 processes must happen and cannot be accomplished by traditional 
 organizational structures. Must have an integrated strategy to adjust for 
 both volume of data/processing strength and organization of processes and 
 procedures to handle the evolution.
Industrial IT and Innovation IT
Bring IT to Life
   Intuitive solutions
   High speed innovation
   Industrialized solutions
 
 MyIT now has  1 million users
 SmartIT - new interface for IT staff service management users
 TrueSight - new methods of analysis for performance and availability issues
 SmartFlows - process management for service restoration including self 
 service and knowledge management
 
 Welcome to a New era in IT, to a new BMC, and to Engage
 
 More to come Next:
 
 Paul Appleby talk about Transforming The Digital Enterprise
 
 Our lives are changing, Paul travels a lot, subscribes to technologies like 
 Skype which allow him to leverage available services to help him live the 
 life he wishes. Challenge with this how are these compelling and 
 transformational services delivered?
 
 Most companies are living in the eras of data processing, process automation 
 and the cloud/Social/'Mobile/Connected world, all at the same time. Example 
 in a telecommunications provided: Customer billing data is on mainframes at 
 at data center, but end user provisioning is cloud and scattered and somewhat 
 chaotic.b
 
 Video demonstrates share, touch, work and discover.  Introducing Living IT 
 from BMC, I assume this is a commercial. 
 
 6 transformational imperatives for embracing IT as the enterprise, 
 digitalization
 
   Intuitive experience
  Example most ohone apps, no instructions needed
   Actionable intelligence
   Apps deliver useful stats
   Agile  applications
   Delivery of innovation applications must be designed into the 
 platforms, allowing business agility
Adaptive automation
Not only from infrastructure perspective but also process evolution
 Optimized infrastructure
 Compliance and risk mitigation
 Trust must be built in
 
 As BMC brings IT to live, BMC will be working with customers to understand 
 the relationships between a business and their clients/customers, and to 
 optimize the way new services and useful apps are delivered.
 
 Case studies for Swedish coast guard 

Re: ENGAGE 2014 Commentsry

[Scott Philben]

I got a very nice backpack when I signed in. 

Sent from my iPhone

 On Oct 13, 2014, at 10:27, Doug Blair d...@blairing.com wrote:
 
 Hello ARSLIST!
 
 Please post to this thread if you are at the BMC Engage 2014 conference and 
 would like to share your observations with the lust readers damn it Siri 
 that's list readers (well most of them) who are not able to attend. 
 
 Props, kudos, booboos, oops, wild rants and applause are all appropriate 
 here, as well as your descriptions of the conference and the Disney World 
 experience just a short boat it bus from here. 
 
 Also note there are lots of other social media connections to the BMC streams 
 available. Facebook, Twitter, Linked-In, the conference web pages and the BMC 
 Engage app for smartphones all have ways to get official information and 
 exchange messages. 
 
 Talk soon! 
 
 Doug
 
 --
 Doug Blair
 +1 224-558-5462
 
 Sent from my iPhone6+
 Auto-corrected typos, misspellings and non-sequiturs are gratefully 
 attributed to Steve Jobs :-)
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Re: ENGAGE

[Scott Philben]

Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...

On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky m...@rrr.se wrote:

Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

        So LJ is going… aside from the Unisys folks that we know will be 
there, who
        else WILL be attending from our string of conversation here??
       
        From: Action Request System discussion list(ARSList)
        [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
        Sent: Monday, August 04, 2014 9:00 AM
        To: arslist@ARSLIST.ORG
        Subject: Re: ENGAGE
       
        **
        Apparently...the process took a bit longer than anticipatedone of 
my two
        topics got accepted, so it appears I WILL be attending Engage this 
year :)
       
        It appears that the content of sessions has shifted a bit in the last 
week. I
        reported 120 at the end of last Monday. As of this exact moment, there 
are
        only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
        technical.
       
        So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
        it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
        how the API is structured, how the objects relate to what you see in 
Remedy
        Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
        through the API to get the best out of it. :)...
       
        I'm hopeful at this point that Engage is morphing into something a bit 
more
        acceptable to the many technical resources we have here on the list.
       
        On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing
        lj.longw...@gmail.commailto:lj.longw...@gmail.com             
wrote:
        I guess the best 'rejection letter' you can possibly get is the 
accepted list
        coming out and not being able to find yourself anywhere on there.
       
        Looking through the sessions, I see there are 120 sessions total. 46 
are
        'Remedy' related, that's ITSM or ROD (38%) in some way or another. Of 
those
        only 12 are not being done by BMCers (10%). 4 of those are listed as
        'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 1 
CMDB).
        Nothing that's directly related to Remedy as a development platform, 
but as a
        platform to sell their OOTB toolspart of me is disappointed, but 
not
        surprised.
       
        Both of the topics I submitted were of a technical nature, relating to 
Remedy,
        not ITSM...so, I guess that's likely why neither topic was selected for
        presentation
       
        and due due to the fact that I was counting on not paying the 
admission fees,
        I'm not going to be able to justify the expense to attend this
        year...so...maybe I'll do them anyway, but post them on my site 
instead so
        everyone can benefit instead of just the ones that attend Engage...who 
knows.
       
        On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller
        jason.mil...@gmail.commailto:jason.mil...@gmail.com                
 wrote:
        **
        By doing our own thing we would simply be creating an overlay on 
ENGAGE. Once
        we create the overlay we can customize and changes by BMC won't have an
        impact. Except if they delete one of us in base, that will have an 
impact on
        the overlay.
       
        On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury
        taufc...@gmail.commailto:taufc...@gmail.com                 wrote:
        **
        Not if you do it from a hotel room though? I'll pitch in for a suite. 
We can
        set up a google hang out and a live tweet session.
       
        On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo
        lm...@me.commailto:lm...@me.com                 wrote:
        **
        Yeah I proposed this... Somekind of genius bar or something, maybe 
panel
        like, or small breakouts or something...
        Could have been setup like a mini community onsite using Matt for 
this...
       
        Maybe we could squat the booth location for this when it's not 
attended? If
        it's like wwrug, it's just opened for lunch / not a long time, we 
could use
        the place to do some small groups about a theme or something?
       
        So, a mix between the bird  the feathers, genius bar, community 
and
        whatever?
       
        We could even stream it live on the net so the others could see it 
(that could
        be a problem with BMC rules though).
       
        On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury
        taufc...@gmail.commailto:taufc...@gmail.com                 wrote:
        **
        I was willing to sponsor a technical/learning lab at the conference. 
Reached
        out to numerous people. Deaf ears. Oh well... I'm still going. Love 
networking
        (by networking I mean drinking) with 

Re: ENGAGE

[Scott Philben]

I'm not sure I could get to 5-6. 3-4 maybe. What would I do with the rest of my 
time?

When I heard this was happening, I was excited. BMC was running it! The real 
insiders! There would be more discussions on the other BMC tools! All the good 
stuff all in one place! Adventure and excitement!

Now that I have seen the agenda, it's all about meh... Where are the technical discussions for us 
who don't need hand holding and the New Remedy User Experience? Where are the 
ways to use Remedy that you never thought of? How about Misi and seeing how he 
integrates things with Remedy? Where are the little customers and big customers explaining how they 
do things with Remedy?

This sounds like a lot of Marketing types there to sell me stuff.

And stop pushing The Cloud!

-scott

On Jul 29, 2014, at 11:49 AM, Rick Cook remedyr...@gmail.com wrote:

**
Looks like they updated the session times to more reasonable values.  Some of that may be time zone adjustment, but at least evenings now look free for networking and other activities.  


I know that not everyone is ready for the advanced stuff, and that we need 
sessions at all levels.  But I see maybe 5-6 breakouts I would definitely 
attend.  The rest are kinda meh...

Rick


On Tue, Jul 29, 2014 at 7:20 AM, Warren R. Baltimore II 
warrenbaltim...@gmail.com wrote:
**
err...that would be San Jose  heh...still haven't had my full load of 
coffee.

On Tue, Jul 29, 2014 at 10:18 AM, Warren R. Baltimore II 
warrenbaltim...@gmail.com wrote:
First off, as to Claire's earlier comment, I am truly flattered.
 
I'm not sure why anyone would have thought this to be any different then it has 
ALWAYS been when BMC ran this thing.  I still remember giving an ear full to 
some poor staffer in San Diego back in 2006 (I think) about how upset I was 
that it was nothing more then one long marketing tool for the ITSM suite  
At the time, all I did was development, and it was pretty darn evident that BMC 
no longer wished to sell the ARSystem as a development platform.
 
I've not been able to get to many of these since I left the University of 
Washington (it is so much harder to convince a profit motivated manager of 
these things then a University manager!), and I had hoped to go to this, but 
now I'm not so sure  Maybe I'm just better off finding a good class 
somewhere
 
BMC, you really need to start listening to this group.  They are some of your 
Remedy products biggest fans.  We can can be a bit of handful sometimes, but we're 
worth it!  Stop treating this as a way to just sell your products.  We've already 
bought into that.  Instead, think about how YOU can help US to better leverage 
these products.  Do a better job in running this event.  Perhaps give it to the 
education and engineering/RD departments, and leave the sales staff at home!
 
*sigh*
On Tue, Jul 29, 2014 at 10:04 AM, Tami Palacky tpala...@gmail.com wrote:
**
too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad there 
is no more WWRUG.  i guess the guys got burned out.  :(


On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
**
By doing our own thing we would simply be creating an overlay on ENGAGE.  Once 
we create the overlay we can customize and changes by BMC won't have an impact. 
 Except if they delete one of us in base, that will have an impact on the 
overlay.


On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury tauf...@gmail.com wrote:
**
Not if you do it from a hotel room though? I'll pitch in for a suite. We can 
set up a google hang out and a live tweet session. 


On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo lm...@me.com wrote:
**
Yeah I proposed this... Somekind of genius bar or something, maybe panel 
like, or small breakouts or something...
Could have been setup like a mini community onsite using Matt for this...

Maybe we could squat the booth location for this when it's not attended? If 
it's like wwrug, it's just opened for lunch / not a long time, we could use the 
place to do some small groups about a theme or something?

So, a mix between the bird  the feathers, genius bar, community and 
whatever?

We could even stream it live on the net so the others could see it (that could 
be a problem with BMC rules though).

On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury tauf...@gmail.com wrote:

**
I was willing to sponsor a technical/learning lab at the conference. Reached 
out to numerous people. Deaf ears. Oh well... I'm still going. Love networking 
(by networking I mean drinking) with you guys if you decide to go.


On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury tauf...@gmail.com wrote:
In browsing through the sessions and speakers, the title of unnamed speaker 
pretty much sums up my assessment of the catalog: Lead Technical Marketing 
Consultant


On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo lm...@me.com wrote:
**
The evening is still there, Tuesday from 6 to 8 PM:

Re: ENGAGE

[Scott Philben]

This is it? Is there a page missing somewhere?

Sent from my iPhone

 On Jul 28, 2014, at 18:46, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:
 
 **
 Just shaking my head…
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
 Sent: Monday, July 28, 2014 5:32 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 It seems the list is on now:
 http://bmc.g2planet.com/bmcengage2014/event_agenda
 
 
 On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:
 
 You are certainly trusting Terry!
  
 I’ll wait for the agenda and hope they extend the early bird rate.   I can 
 see it now… 
 
 ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone for 
 almost a week for a conference where we have no idea what the content is.  
 There is an early bird discount!!!
 
 DIR:  Come back when you have an agenda and a firm grasp on what you sessions 
 are going to attend AND how much you are going to spend.
  
 ME:  Big Sigh…
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Monday, July 28, 2014 4:52 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 Is that like the good faith deposit at a car dealer? Say goodbye to that 
 $75! Hehe
 
 Sent from my iPhone
 
 On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:
 
 **
 I believe early bird pricing expires July 31st.   So, if the agenda is out 
 today or tomorrow, that is just under the wire.
  
 However, I had to make a call last week,  so I registered and paid for the 
 conference with the understanding that I could de-register up to a certain 
 date with a $75.00 admin fee.  Well, we'll see about that.  :-)
  
 Terry
  
  
  
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
 Sent: July-28-14 5:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
 
 **
 I’m glad I’m not alone in the trying to get approval for a conference that we 
 have no idea what the content is… There should not be “early bird” pricing 
 that expires before the detailed agenda is even published, in my opinion.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Monday, July 28, 2014 3:55 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 They missed one mark… in order to get a room you have to go through their 
 conference desk.  We are adults.  We should be able to make our own 
 reservations.  
 
 If the conference is more “sales” than technical, there is no way I can get 
 approval.  I’ll be disappointed if they go back to the way it was before it 
 became WWRUG!
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Monday, July 28, 2014 3:51 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 I agree that our WWRUG friends are much better at communicating and giving 
 people the information they need to decide, get approvals and make travel 
 arrangements than BMC.  Let's just hope they don't completely miss the mark 
 on this conference.
  
 Jason
  
 
 On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu wrote:
 I still haven't seen much of what is being presented other that lots of 
 marketing.
 
 Is this even worth going to?
 
 
 Dave
 
 ___
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 _ARSlist: Where the Answers Are and have been for 20 years_
  
 
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 Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: ENGAGE

[Scott Philben]

Oh. I was being facetious. I assumed there was another page somewhere with more 
Remedy stuff on it that BMC obviously forgot to include on this list. 

In the 2.5 days of this thrilling conference they seemed to have left out the 
interesting stuff. 

Sent from my iPhone

 On Jul 28, 2014, at 19:13, laurent matheo lm...@me.com wrote:
 
 **
 You have one page per day.
 http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-13
 http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-14
 http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-15
 http://bmc.g2planet.com/bmcengage2014/event_agenda.php?date=14-10-16
 
 
 
 
 
 
 On 29 Jul, 2014,at 12:48 AM, Scott Philben sphil...@mac.com wrote:
 
 This is it? Is there a page missing somewhere?
 
 Sent from my iPhone
 
 On Jul 28, 2014, at 18:46, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:
 
 ** **
 Just shaking my head…
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
 Sent: Monday, July 28, 2014 5:32 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 It seems the list is on now:
 http://bmc.g2planet.com/bmcengage2014/event_agenda
 
 
 On 29 Jul, 2014,at 12:25 AM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:
 
 You are certainly trusting Terry!
  
 I’ll wait for the agenda and hope they extend the early bird rate.   I can 
 see it now… 
 
 ME:  Hi Mr. Director, please spend thousands of dollars for me to be gone 
 for almost a week for a conference where we have no idea what the content 
 is.  There is an early bird discount!!!
 
 DIR:  Come back when you have an agenda and a firm grasp on what you 
 sessions are going to attend AND how much you are going to spend.
  
 ME:  Big Sigh…
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Monday, July 28, 2014 4:52 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 Is that like the good faith deposit at a car dealer? Say goodbye to that 
 $75! Hehe
 
 Sent from my iPhone
 
 On Jul 28, 2014, at 5:49 PM, Terry Bootsma tboot...@objectpath.com wrote:
 
 **
 I believe early bird pricing expires July 31st.   So, if the agenda is out 
 today or tomorrow, that is just under the wire.
  
 However, I had to make a call last week,  so I registered and paid for the 
 conference with the understanding that I could de-register up to a certain 
 date with a $75.00 admin fee.  Well, we'll see about that.  :-)
  
 Terry
  
  
  
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
 Sent: July-28-14 5:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
 
 **
 I’m glad I’m not alone in the trying to get approval for a conference that 
 we have no idea what the content is… There should not be “early bird” 
 pricing that expires before the detailed agenda is even published, in my 
 opinion.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
 Sent: Monday, July 28, 2014 3:55 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 They missed one mark… in order to get a room you have to go through their 
 conference desk.  We are adults.  We should be able to make our own 
 reservations.  
 
 If the conference is more “sales” than technical, there is no way I can get 
 approval.  I’ll be disappointed if they go back to the way it was before it 
 became WWRUG!
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Monday, July 28, 2014 3:51 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ENGAGE
  
 **
 I agree that our WWRUG friends are much better at communicating and giving 
 people the information they need to decide, get approvals and make travel 
 arrangements than BMC.  Let's just hope they don't completely miss the mark 
 on this conference.
  
 Jason
  
 
 On Mon, Jul 28, 2014 at 11:47 AM, David Boylan david_boy...@brown.edu 
 wrote:
 I still haven't seen much of what is being presented other that lots of 
 marketing.
 
 Is this even worth going to?
 
 
 Dave
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years
  
 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_
  
 
 Note: This e-mail and any attachments may be privileged and confidential 
 and protected from disclosure. If the reader of this message is not the 
 intended recipient, or an employee or agent responsible for delivering this 
 message to the intended recipient, you are hereby notified that any 
 disclosure, copying, distribution or use of this e-mail and any attachments 
 is strictly prohibited. If you have received this e-mail in error, please 
 notify us

Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

[Scott Philben]

**
I can add my vote for rrrchive as well. During our drawn out upgrade to 7.6.04, it ran from PROD to UPGRADE all day and night (using Windows batch files) keeping everything in sync until we were ready to go live. Then all we did was shut everyone out of PROD, run the sync one more time, and point the network to the new servers (there were a few minor updates to some forms with server references but it was relatively smooth).We still use it even now to continuously update our archive/reporting server through Windows batch files and scheduling.Can't say enough good things about it.Thanks, Misi.On Jan 15, 2014, at 08:35 AM, Chad Wilhelm chad.wilh...@caretech.com wrote:We use RRR Chive. We synced millions of records with no problems so far.https://www.rrr.se/cgi/index?pg=chiveThank You,Chad WilhelmCareTech SolutionsOffice: (248) 823-0177image001.gifHelping extraordinary peopledo extraordinary thingsBest in KLASPartial IT Outsourcing 2012Extensive IT Outsourcing2008, 2009, 2010 and 2011Best in KLAS Awards:Software  Serviceswww.KLASresearch.comimage002.jpg­From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale JonesSent: Wednesday, January 15, 2014 12:00 AMTo: arslist@ARSLIST.ORGSubject: Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon**Brad,You have multiple options to move data, I would first like to ask a couple questions.Transactional Data - Number of INC, CHG, SRM, PBM, Task. Just ballpark 100K or  million. Volume per month 50K, 100K or millionNumber of open tickets INC, CHG, SRM, PBM, TaskI have leveraged ARX exports and imports for most of my customers transactional data migrations to 8.1 (1 initial move then multiple Delta moves up to Go Live weekend. Added a handful of cleanup filters and an escalation or two to trigger cleanup. The main cleanup is on open records that need to modified and will trip validation filter errors. Also have added an exclusion to some existing validation filters (ie 'Submit Date'  "01/01/14")  (Go Live date 01/01/14 example)Dale JonesDCSRaleigh, NC919-523-6034From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of BradRemedy [bradrem...@gmail.com]Sent: Tuesday, January 14, 2014 11:22 PMTo: arslist@ARSLIST.ORGSubject: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon** Hi All Hope everyone is well.We are busy with our upgrade to ITSM 8 and have setup a completely new environment which will host the Version 8 applications. We are currently running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6.The new environment has been setup and configured and is working perfectly and we now come to the task of migrating the data from ITSM 7.6 to the new ITSM 8 environment. For now, we are focusing on the foundation data as that is the most important part and I was wondering how everyone who has done this upgrade has managed to move their data over.I was looking at using the spreadsheets, however it is alot of admin work and with any data updates or changes on our currently live 7.6 environment, we would need to make sure that we apply those updates to the version 8 environment.Ideally, we would like a automated solution / scripted solution that we can run which would update the data and keep the new environment in sync.It was suggested by another developer that we look at possibly using the Atrium Integration Spoon application to do this data migration and that we create a transformation job which we can re-run etc.Has anyone done this before? If not, would you please share how your company / project was able to migrate their data?Any assistance would be greatly appreciated.ThanksBrad_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

CMDB Precedence Setup Question

[Scott Philben]

**
Listers:If I have two datasets (A, B) reconciling into a third (C) and I set precedence rules such that A = 500 and B= 500 for a particular attribute (other attributes are set up with different precedence rules), which dataset wins when it comes time to copy into C for that particular attribute?Thanks.
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: CMDB Precedence Setup Question

[Scott Philben]

**
Correct. I missed that in the diagram. C = 600 so neither of them will update it, it appears.On Oct 07, 2013, at 10:20 AM, Roger Justice rjust2...@aol.com wrote:** It is notA against B, it is A against C and then B against C. What is the value for the attribute for C.-Original Message- From: Scott Philben sphil...@mac.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Oct 7, 2013 9:04 am Subject: CMDB Precedence Setup Question **Listers:If I have two datasets (A, B) reconciling into a third (C) and I set precedence rules such that A = 500 and B= 500 for a particular attribute (other attributes are set up with different precedence rules), which dataset wins when it comes time to copy into C for that particular attribute?Thanks._ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

[Scott Philben]

Yes. 

Sent from my iPad

On Oct 24, 2012, at 11:05, Kevin Begosh kbeg...@gmail.com wrote:

 **
 Yes
 
 Sent from my iPhone
 
 On Oct 24, 2012, at 10:45 AM, David M. Clark david.m.cl...@tn.gov wrote:
 
 **
 I would reply in the affirmative, but I hate spam.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
 Sent: Wednesday, October 24, 2012 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
  
 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
 reflecting what was seen by Dan during the actual MVP voting this year.
  
 If you want the ARSList MVP award to continue reply to the Bring back the 
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
 body and send.  Of course you're welcome to give  an opinion but don't feel 
 obligated to confess that you didn't vote this year.
  
 Thanks,
 Susan
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Object list information?

[Scott Philben]

**
In the user tool, when you open the object list and see the list of forms, you do not see the form name (in some cases) but the alias value in the Name column. So when you search on the form name (HPD:Help Desk) it does not come up. You have to scroll down to see the alias name (Incidents)Where is that alias data stored in the database?The arschema table does not have it.Thanks.
_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Object list information?

[Scott Philben]

**
Thanks. I can see some of this information in the vui table (schemaid, vuiId, vuiName) but nothing in there leads me to the actual Alias name.select * from vuiwhere schemaId = '990'Shows me all the data for HPD:Help Desk (990) but nothing that could be construed as Alias information.Where do I go from here?On Sep 14, 2012, at 07:14 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote:The alias name is quite ugly to get from the database though you could certainly do it. Even through the API it is rather a convoluted algorithm to get. Meta-Schema (bundled with Meta-Update) picks it up through the API and if you’re running ITSM, you can see the results in our ITSM 7.6.04 Form and Fields spreadsheet in our Freebies section. The forms sheet specifies these labels.The alias name depends on the locale and the view, so it is held in each VUI’s properties - which themselves are a list of integer identifiers and values. Deriving the correct VUI is not easy as well as the VUI name is itself a property and the key is the VUI id. When you get the schema info, you get a “Default VUI Name”. You then get data from all VUIs associated with the form. Finally, you look for a Name property matching the default VUI name (AR_DPROP_LABEL) and in the locale you want. That’s the VUI you want.In that VUI, you look for properties such as AR_DPROP_ALIAS_SINGULAR,  AR_DPROP_ALIAS_PLURAL, AR_DPROP_ALIAS_SHORT_SINGULAR,  AR_DPROP_ALIAS_SHORT_PLURALRemember that these properties are a list of integers and values. In the database they will be a sequence of characters with one or two different separators (between the property integer and value and between properties in the list and possibly some lengths. This will be stored in a single attribute.You could write an SQL proc I suppose but with Meta-Schema you can specify the locale you’re interested in and it does it through the API.CheersBen ChernysSenior Software Architectimage003.jpg Canada / DeutschlandMobile: +49 171 380 2329 GMT + 1 + [ DST ]Email: Ben.Chernys_AT_softwaretoolhouse.comWeb: www.softwaretoolhouse.comCheck out Software Tool House's freeDiary Editor and out FreebiesSection for an ITSM 7.6.04 Forms and Fields spreadsheet.Meta-Update, our premium ARS Data tool, lets youautomate your imports, migrations,in no time at all, without programming, without staging forms, without merge workflow.http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott PhilbenSent: September-14-12 15:41To: arslist@ARSLIST.ORGSubject: Object list information?**In the user tool, when you open the object list and see the list of forms, you do not see the form name (in some cases) but the alias value in the Name column. So when you search on the form name (HPD:Help Desk) it does not come up. You have to scroll down to see the alias name (Incidents)Where is that alias data stored in the database?The arschema table does not have it.Thanks._attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

Slow Response Time on Inventory Location Form

[Scott Philben]

ENV: 
ARS 7.5
CMDB 7.6 patch 002
ITSM 7.6 patch 001
WinServer 2008 R2
SQL Server 2008 R2

BMC.CORE:BMC_BaseElement has 3,012,967 rows
BMC.CORE:BMC_BaseRelationship has 416,512 rows

Some users are complaning that when they access the Inventory Location form it 
can take up to a minute or more to show the data. I think the problem is the 
CIs in Inventory table on the CIs in Inventory Tab. It is refreshing from the 
AST:SearchFromBase_Relationship form which is a join on 
AST:SearchFromBase_Relationship1 and SHR:SchemaNames. 
AST:SearchFromBase_Relationship1 is a join betweeen 
BMC.CORE:BMC_BaseRelationship and BMC.CORE:BMC_BaseElement.

The SQL code that is creating the problem appears to be:

SELECT TOP 11  
T914.C1,C21000,C20020,C490009100,C400128900,C490009000,C490021100,C20003,C20004,C20005,C11,C240001002,C240001005
 FROM T914 WHERE ((T914.C490008000 = 'AS02004C4F4F503_ytTgIjsRAANTQA') AND 
(T914.C300420800 != 'AS02004C4F4F503_ytTgIjsRAANTQA') AND ((T914.C160 = ' ') OR 
((' ' = ' ') AND (T914.C160 IS NULL ORDER BY 1 ASC

T914 is AST:SearchFromBase_Relationship

Has anyone had (or currently have) a similar problem that they have fixed? I 
tried using SQL Manager to check the code execution and it wasn't really much 
help. I added one index to BaseElement but the decrease in time was minimal.

Scrolling though the records on this form is torture unless there are no 
entries in the CIs in Inventory table.

Thanks.

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Mass delete of Product Catalog

[Scott Philben]

ARS 7.5 p008
ITSM 7.6 p001

Due to the Product Catalog being used incorrectly for a long time, we are now 
in the position of having to clean it up. One way to go about this would be to 
delete everything in it and import corret data to refill it.

My question is about the deleting part. While there is a button on Product 
Catalog Console labled Delete, I want to know of there is a way to clean 
everything out more quickly. We have a lot of junk in this form and I don't 
want to miss anything.

Would going to to the underlying forms (PCT:ProductCompanyAssociation, 
PCT:Product Alias, PCT:Product Catalog, PCT:ModelVersion Patch, and 
PCT:ProductCompanyAssociation) and deleting everything work? We would then use 
the Data Import tool to put the correct data back in.

Anyone ever have to do this?

Thanks.

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Re: PDICT -- Abydos -- installer problems

[Scott Philben]

I am having similar issues in that the installer (C:\Software Install\Process 
Designer 8.3.02\ProcessDesignerInstallAndConfig_8.3.02\PDICT\setup.exe) runs, 
it puts an icon on my desktop and then stops. The icon points to:

C:\Program Files\BMC Software\Process Designer 8\Integration and Configuration 
Tool\

but there is nothing executable in that directory, just a jar file and the lib 
and Resources directories.

So then I ran the C:\Software 
Install\ProcessDesignerServer_8.3.02\Server\setup.exe and that seemed to have 
done something (it even put some entries in my ar.cfg file).

Not really sure what to do with it, however.

Maybe I am just not cut out for this Process Designer stuff. 

I'll bet the next version gets rid of all these problems.



** ARS Server :
7.6.04 SP3 
Oracle 11.i
-
Why trying to use the PDICT I am not getting very far installing.. it takes 
forever. 
Does anyone actually have this working ?  I just would like to know it can 
happen..  

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Re: Trying not to Merge a whole dataset?

[Scott Philben]

I ran an ID job on B based against itself (this is the first import, no data in 
BMC.ASSET yet). I got ReconIDs auto generated for all my B CIs. Now I want to 
relate and merge only those that relate.

Still can't figure it out.




On Mar 2, 2011, at 1:35 PM, Roger Justice wrote:

 ** How did you do the Identification between B and BMC.Asset?
 
 
 
 -Original Message-
 From: sphilben sphil...@mac.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Wed, Mar 2, 2011 1:20 pm
 Subject: Trying not to Merge a whole dataset?
 
 **
 All:
  
 I have two datasets (A and B). I want to merge all of dataset A to BMC.ASSET 
 but only those in dataset B that are related to CIs in A. So after my ID job 
 I ran a relationship job that created HOSTEDSYSTEMCOMPONENT entries and 
 filled in the SystemName field on B. Can I use that field now to restrict the 
 merge on B?
  
 I tried setting up a merge job on B with one activity: merge source B to 
 BMC.ASSET using the Default Merge Set. I then added a qualification on the 
 class with 'SystemName' !=  $\NULL$ in the Qualification* field.
  
 When I run the job nothing happens. No records get copied to BMC.ASSET.
  
 Can I even do something like I am trying to do? Can I restrict a dataset 
 merge in this way? Or do I have to merge everything?
  
 Thanks.
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Re: Merging CIs with Children

[Scott Philben]

I tried adding both Dataset A and B to the Merge job but all that happened was 
that both datasets got copied to BMC.ASSET but not the relationship.

I am still working it and think I might have a fix. I will try on Monday when I 
get in.


On Feb 25, 2011, at 2:49 PM, Peter Romain wrote:

 **
 Which datasets have you specified as Source Datasets in the merge job?
 
  
 
  
 
  
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of sphilben
 Sent: 25 February 2011 15:54
 To: arslist@ARSLIST.ORG
 Subject: Merging CIs with Children
 
  
 
 **
 
 Listers:
 
  
 
 Does this make sense? I am using CMDB 7.6 to try and do the following with 
 two datasets.
 
  
 
 Dataset A has 100 CIs
 Dataset B has 1000 CIs
 
  
 
 Some of the CIs in Dataset B are related to some of the CIs in Dataset A
 
  
 
 I want to merge all the CIs in A and the related CIs in B but not the 
 unrelated ones in B (don't care about them at this point). I have a lot of 
 unrelateds and I don't want to waste time processing them.
 
  
 
 So I think I am supposed to do the following:
 
  
 
 1. Import Dataset A and Dataset B into the CMDB
 2. ID Datasets A and B (this is new data so create ReconconciliationID)
 3. Relate the relevant CIs in datasets A and B (records created in 
 HostedSystemComponents)
 4. Merge the CIs in Dataset A to BMC.ASSET, and include the Child CIs I 
 already related using the Related CIs in separate transactions option on 
 the Merge action.
 
  
 
 Step 4 is where it breaks down. When I run the Merge job it copies Dataset A 
 CIs to BMC.ASSET but not the related Children.
 
  
 
 Am I doing it wrong? Or is what I am trying to do not possible? If you look 
 at page 98 of the BMC Atrium 7.6.00 Normalization and Reconciliaton Guide 
 it seems to imply that you can merge more than one thing at the same time:
 
  
 
 Merges instances specified by the attached Qualification Set, destination 
 CIs in weak relationships with those instances, and the relationships 
 themselves.
 
  
 
 This option treats composite objects as one entity. For example, if your 
 Qualification set selects a computer system instance, it and its components 
 would all be merged. The individual CIs and relationships are merged in 
 separate database transactions.
 
  
 
 Do I have to use a Qualification if I want all the CIs in Dataset A?
 
  
 
 If anyone has any insights, please let me know.
 
  
 
 Thanks.
 
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Re: Can I use SSO with Tomcat 5.5.28

[Scott Philben]

Yeah, I looked at that already. It didn't make a difference. 

My new question is whether I need IIS or Apache as well as Tomcat if I want to 
do this?

Sent from my iPhone

On Nov 10, 2010, at 14:40, ftsnv vsivar...@gmail.com wrote:

 **
 Hi,
  
 Just throwing in some ideas. Did you set the tomcat authentication to 
 false? That might be one of the reasons the browser asks for the login.
  
 Thanks
 Siva
 
 On Wed, Nov 10, 2010 at 2:23 PM, sphilben sphil...@mac.com wrote:
 **
 Listers:
  
 We are trying to move from an ARS 7.1 IIS/ServletExec environment to a ARS 
 7.5, Tomcat 5.5 midtier environment. We have SSO working on the old setup 
 (using the files in AREA_SSO_ALL_v206MT_v209AREA.zip) but now we are not 
 getting it to work on the new setup.
  
 Has anyone gotten this to work and if so, how? I have followed all the 
 instructions in the zip file and everything seems to be set up correctly but 
 when we bring the login.jsp page up it forces us to log in and does not 
 automatically log us in.
  
 There are, of course no entries in either the Tomcat logs or the ARS logs to 
 indicate that anything is wrong, but I am not even sure that this setup is 
 supported in the new environment.
  
 Anyone have this working?
  
 Thanks.
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Using DataManagement Tool for Incidents?

[Scott Philben]

Listers:

Anyone here use the 7.5/7.6 DataManagement tool for importing transaction data 
into the Incident and Infrastructure Change forms? Does it work? Does it work 
well?

Thanks.

-scott

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Re: Fields in a vendor form

[Scott Philben]

I wrote up a paper on how to do this when adding a new application to the 
Overview console. Similar to what you are trying to do, I think.

http://communities.bmc.com/communities/docs/DOC-9568

See if that helps.


On Jun 10, 2010, at 6:52 AM, Misi Mladoniczky wrote:

 Hi,
 
 This jogged my memory :-)
 
 The form is called SHR:ARDBCFields.
 
 Check the existing recrords so that you use the correct tag for the
 various source forms.
 
 For example the tags for Incident, Problem and Change are MAINHELPDESK,
 MAINPROBLEM and MAINCHANGE.
 
 My guess is that you need to restart your plugin server in order to get it
 working.
 
Best Regards - Misi, RRR AB, http://www.rrr.se
 
 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.
 
 Jiang,
 
 You got to add this field in the Vendor form. It is a little bit of a
 complicated process and you could break a few things if it is not done
 right.
 
 There are a couple of forms that you need to add rows to to include that
 field, I do not recall the names of those forms off hand so I may have to
 get my hands on a system to help you further. If you still are interested
 in doing this, write to me offline and I will have hands on a working
 system in about 2 weeks and I could help you once I get the names of those
 forms..
 
 Cheers
 
 Joe
 
 
 
 
 From: jiang xiaofeng jiangxiaofen...@gmail.com
 To: arslist@ARSLIST.ORG
 Sent: Tue, June 8, 2010 10:37:32 PM
 Subject: Fields in a vendor form
 
 **
 Hi All,
 
 I was trying to change the console list table's qualification in overview
 console, while I found that the data source form of this table was a
 vendor form and some of the fields I need doesn't exist in this form.
 My problem is I need to list all incidents of which the owner is the
 current user but I can't find the fields I need to write this
 qualification, such as Owner Group and Onwer. Is there anyway to add
 there fields to the vendor form? Or some other solution ?
 
 
 Thanks.
 
  Jiang Xiaofeng
 
 
 
 
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 This message was scanned by ESVA and is believed to be clean.
 
 
 
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Re: Weird Plugin Server behavior

[Scott Philben]

OK, very nice. And very clear for those of use without the BCAC. 

Thanks for the update.


On May 25, 2010, at 1:37 PM, strauss wrote:

 **
 According to support, “The Asset Software Usage plugin is dependent on the 
 BCAC (BMC Configuration Automation for Clients) Federated Data Class 
 (BCAC_SoftwareUsage).  For the 7.6 release this federated class will be used 
 as the only data source provider of software usage.  If you do not use BCAC 
 the AST:ConfigUsageProvider form will not hold any data, which causes the 
 plugin to report an erroneous error.“
 
  
 
 They sent me an updated AstSoftUsagePlugin.jar that changes the error message 
 to:
 
  
 
 2010-05-17 12:05:52,687 WARN  [pool-2-thread-4] 
 com.bmc.itsm.asset.swusage.plugin.AssetSoftwareUsagePlugin 
 (AssetSoftwareUsagePlugin.java:216) - The form AST:ConfigUsageProvider 
 doesn't contain namespace/class name value of Federated class. The plugin 
 RMDY.ITSM.ASSET.SOFTWAREUSAGE has not been initialized.
 
  
 
 Christopher Strauss, Ph.D.
 Call Tracking Administration Manager
 University of North Texas Computing  IT Center
 http://itsm.unt.edu/
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of sphilben
 Sent: Tuesday, May 25, 2010 12:14 PM
 To: arslist@ARSLIST.ORG
 Subject: Wierd Plugin Server behavior
 
  
 
 **
 
 Env:
 
 Windows 7 64-bit
 
 SQL Server 2008 SP2 (?)
 
  
 
 I recently installed arsystem 7.5 p4 along with all the latest cmdb (7.6) and 
 itsm (7.6 p1) stuff . I wasn't able to add an asset through the Asset 
 Mangement console because I was getting plugin server errors. Turns out 
 JAVA_HOME was not set. I set that and now the plugin server seems to come up 
 but it complains about the following:
 
  
 
 2010-05-25 12:50:38,571 WARN  [main] com.bmc.arsys.pluginsvr.d.b (?:?) - 
 INFO: Java plug-in server is initializing all plug-ins for 5 core threads. 
 Please wait ...
 2010-05-25 12:50:38,653 ERROR [pool-2-thread-2] 
 com.bmc.itsm.asset.swusage.plugin.AssetSoftwareUsagePlugin
 
  
 
 (AssetSoftwareUsagePlugin.java:156) - AssetSoftwareUsagePlugin initialization 
 failed with the following exception: 
 java.lang.RuntimeException: The field [_Integration_ID] has not be found on 
 [BMC.CORE:BMC_BaseElement] form.Check namespace value on 
 AST:ConfigUsageProvider form.
 
  
 
  
 
 Ignoring the incorrect use of the verb to be in the above, I went ahead and 
 tried to look in AST:ConfigUsageProvider only to find out that the form will 
 not come up in Seach mode. So that didn't work.
 
  
 
 Next I looked on the BMC.CORE:BMC_BaseElement form for the _Integration_ID 
 field and was not able to find it. Shocking, I know.
 
  
 
  
 
 So what does this all mean. I still can't add assets because I get a
 
  
 
 ARERR [8760] Cannot establish a network connection to the AR System Plug-In 
 server : BMC.FILTERAPI.NORM.ENGINE
 
 error.
 
  
 
 Anyone having issues with CMDB 7.6 integration with Asset 7.6?
 
  
 
 -scott
 
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Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4

[Scott Philben]

How much Java heap memory is Tomcat using? I recently had to set mine higher 
(1024 MB vice nothing set out of the box) to get the CMDB Console to load. The 
sample app loaded the graphs and the console almost came up (just a boring 
green screen) but never completed. Setting the heap size higher fixed the 
problem.


On May 24, 2010, at 2:45 PM, Juan Ingles wrote:

 Did you make sure you have the right Flash version? (9+, If memory serves)
 
 Juan Ingles
 
 On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD
 john.bilinski@whs.mil wrote:
 Thanks for the reply Kevin,
 
 The Calendar works fine same with the flashboards, RKM etc.. The issue is
 only with the Atrium CMDB Console which is a data visualization field. The
 Mid-Tier Logs don't have anything useful as far as I can tell from reading
 them over. I rebotted the server and Tomcat many times and still the issues
 persists.
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
 Sent: Monday, May 24, 2010 2:29 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: User gets a blank screen while accessing Atrium Core Console
 7.6 through Mid-Tier 7.5 patch4
 
 **
 have you turned on the logs on the mid tier to see if they are producing
 anything?  I had had this issues with Change calendar, Artium Core console,
 RKM etc and it usually is something to do with the configuration of the
 URL, or password.  I know also bouncing the web server helps sometime too,
 like tomcat.  I do remember one time with SRM i was having issues and it
 turned out to be a bad data vis file.
 
 Kevin Begosh
 
 
 On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD
 john.bilinski@whs.mil wrote:
 
 
**
 
Listers:
 
I am receiving a Blank (or grey) screen when trying to access the
 Atrium CMDB Console v7.6p1 through Mid-Tier patch 4?
 
The problem seems to be with the Data Visualizations field not
 loading properly. When I try to access the console through the User tool it
 completely freezes my User Tool.
 
I found a KB on the BMC Knowledge Base article '20014080' but none
 of the troubleshooting helped me to resolve the issue.
 
 
 
I ran into this issue a few months back in my QA environment
 installation and a re-install of Mid-Tier solved the problem BUT I am in my
 production environment and re-installing is a last resort for I have SSL and
 a 3rd Party CAC SSO integration (which took signifgant time to get working)
 installed which may cause me more issues after the re-install.
 
Does anyone know what cause is at the root of this issue and can
 offer any suggestions for me to fix without having to re-install Mid-Tier?
 
Thanks.
 
 
 
John Bilinski
 
WHS Remedy Developer
 
Contractor (ASD)
 
Pentagon 5A936
 
Office: 703.571.2057
 
ITIL v3 Foundation Certified
 
 
 
 
 
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 Where the Answers Are_
 
 
 
 
 --
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Anyone ever add a custom app to the Overview Console?

[Scott Philben]

I have seen some posts on this area but thought I would revisit the topic.

ARS 7.5 patch 002
ITSM 7.5.02

When I started this project I thought what I wanted would be a simple addition 
to something like the old SHR:ConsilidatedList. But it turns out that BMC have 
made things more complicated than need be (again) and the idea that I could 
easily add a custom app to the Overview Console is running into reality.

All I want to do is let my users see the open tickets they have in both ITSM 
apps as well as a custom app in one place. So I started poking around in the 
Overview Console and found the following:

The SHR:OverviewConsole form points to SHR:ARDBC_OverviewConsole (a vendor 
form) which in turn seems to use SHR:ARDBC_OverviewConsoleTemplate which uses 
SHR:ARDBCFields to map to your app. 

Based on some stuff I found floating around the web, I added my Application 
form and App name to SHR:ARDBC_OverviewConsoleTemplate. This accomplished, I 
then mapped a few fields from my App to the fields on SHR:ARDBC_OverviewConsole 
using entries in SHR:ARDBCFields. Thinking myself done, I restarted the plugin 
server (these forms are hooked together via Vendor forms... whodathunkit?) and 
then opened the Overview Console. I got SQL errors. Specifically: 

ARERR [522] Error: ARGetListEntryWithFields - Failure during SQL operation to 
the database.

So, obviously I am missing something. I opened a ticket with BMC to see if 
there was a documented way to do this (there must be, right? They do it!) and 
was told in so many words to pound sand. They don't do customizations help. 

So for anyone else out there in a similar predicament, is there a way to do 
this that you would be willing to share?

Thanks for your time.

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Does the LDAP Search Tool Work?

[SCOTT PHILBEN]

Does the LDAP search tool actually do anything besides throw off errors? Has 
anyone ever got anything useful out of it?

-scott philben

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Adding an incident Field to SRM - Posted

[SCOTT PHILBEN]

I took Rick's advice and posted my Incident/SRM doc to the BMCDN:

http://developer.bmc.com/communities/docs/DOC-6328

Anyone interested can have a look there.

-scott philben

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Adding an Incident field to SRM

[SCOTT PHILBEN]

All:

SRM 2.2 patch 002
ITSM 7.3 patch 009

I recently was tasked to add an Asset Tag field to SRM that would ask the 
User for his Asset Tag and then pass the data to the Incident and create a 
relationship to the affected asset (if there is one) on the Relationships Tab. 
I was able to use some temporary display only fields to do the work (since I 
didn't want to add any fields to the form) on the HPD:Help Desk form (plus a 
couple of filters) but when I tried to create a field in SRM to capture the 
data and pass it on to Incident, I got nothing but errors (ARERR 311 to be 
exact). So I worked with BMC to find out why. It turns out that not only do you 
have to configure SRM to use a specific field on the Incident form, which is 
fairly not straightforward, you have to update the HPD:Help Desk staging form 
(which sits between SRM and HPD:Help Desk) and update a Filter that pushes the 
staging form data to Incident.

Needless to say, none of this is documented. And (shocker!) BMC doesn't even 
follow its own recommendations when it comes to staging forms or filter 
creation (they have the Matching IDs option for a reason). 

So, to make it less painful for the next person, I wrote it all up in a little 
document which I would like to attach to this post. But I can't. So if anyone 
else out there would like a copy of the Word doc, let me know.



-scott philben
sphil...@mac.com

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SRM and Reopening Inicdents

[SCOTT PHILBEN]

All:

I have SRM 2.2 patch 002 and I have an existing Request which created an 
Incident. When the Support Person Resolves the Incident, a Survey request is 
created for the User. When the User fills in the Survey and selects the Reopen 
the Service Request option shouldn't the system reopen the Service Request as 
well as the related Incident?

Right now it does not appear to. And reading the Admin guide for SRM I see this:

If a service request is reopened, SRM does not reopen the original back-office
requests that were part of the request fulfillment process. Instead, SRM 
creates a
new work order.

What? I am not even using Work Orders! I want the Incident to be reopened! Does 
this sound right? Has anyone else tried this?

Please let me know...


-scott philben

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Re: SRM and Reopening Inicdents -- SOLVED

[SCOTT PHILBEN]

Looks like I found the answer on BMC's website:

Problem 20005347

Please refer to the updated Service Request Management 2.2.00 Release Notes 
page 16. These release notes were refreshed on the support web site, so be sure 
to have the most recent copy. 
 
Defect SW00261294
 
When working on the back-end requests created from a service request, you 
cannot reopen these requests (for example, an incident or a change) after they 
have been closed.
Users can reopen a service request, but SRM has no process to handle situations 
when users reopen records from the back-end applications that are tied to the 
service request.
 
This also means that when the Service Request is reopened, it creates a Work 
Order and does not reopen the Incident


Huh? This is just shoddy work. If you give the user the ability to Reopen 
something, that ability should include all of the somethings that were 
previously opened. Having some stupid workaround involving Work Orders is not 
acceptable. 

Now I have to spend my time figuring out how to do it the right way.


 
On Friday, April 03, 2009, at 12:04PM, Savant, don...@dts 
donald.sav...@dts.ca.gov wrote:
Yes, we ran into this issue and debated it with BMC but it is working 'as 
designed'.  The only thing we could do with it is route the Work Order to the 
Service Desk and have them update the back office entry accordingly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN
Sent: Friday, April 03, 2009 8:02 AM
To: arslist@ARSLIST.ORG
Subject: SRM and Reopening Inicdents

All:

I have SRM 2.2 patch 002 and I have an existing Request which created an 
Incident. When the Support Person Resolves the Incident, a Survey request is 
created for the User. When the User fills in the Survey and selects the 
Reopen the Service Request option shouldn't the system reopen the Service 
Request as well as the related Incident?

Right now it does not appear to. And reading the Admin guide for SRM I see 
this:

If a service request is reopened, SRM does not reopen the original back-office
requests that were part of the request fulfillment process. Instead, SRM 
creates a
new work order.

What? I am not even using Work Orders! I want the Incident to be reopened! 
Does this sound right? Has anyone else tried this?

Please let me know...


-scott philben

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Creating and Emailing a Multi-Record Report

[SCOTT PHILBEN]

ARS - 7.1 patch 006
ITSM 7.0.3

I have an escalation that runs in the morning to notify Incident Assignees that 
their tickets have not been modified in the last 7 days if the Modified Date is 
older than 7 days and the Status  Resolved.

This works fine. A separate email gets sent to each assignee for each ticket. 
Now the bosses want to be notified as well. What is the best way to create and 
send a compilation report of all the users to one person. I have looked at 
making templates or pushing data to the email messages form but all of the 
examples (4-24 on page 100) seem to show how to send out a single record email. 
Will the Qualification field in the Variable Replacement tab accept a 
qualification that returns more than one record? I assume at that point I need 
to feed it into a Content template. Will the template have a problem?

Of course, with the email gateway down at the moment I am having a hard time 
testing this. But if anyone knows it works and can let me know, I won't be 
wasting my time when email comes back up.

Thanks.

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Accounting for Virtual Servers in the CMDB

[SCOTT PHILBEN]

Is anyone using the CMDB (2.1 patch 004) and Asset application (7.0.3 patch 
008) to account for virtual servers? Does anyone have a white paper with some 
best practices that I could steal? There seems to be classes that are related 
to Virtual servers (System--Virtual System for example) but how are they best 
used? Standalone? Related to a Computer System? 

If anyone is doing it or has information, please pass it along.

Thanks.

Scott Philben
CSC Remedy Developer

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SRM installation issue

[SCOTT PHILBEN]

Listers:

I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the 
instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier 
so that I could view Service Categories in the Data Visualization Field (DVF). 
Everything works fine, I can see data in the DVF field on the Request Entry 
form but I cannot see the little graphical pictures that go with the Service 
Categories. All I see is a little square with a red X in it (in IE) or a 
broken file icon (in Firefox).

Anyone else see this? I have the Fully Qualified Domain Name (FQDN) listed 
everywhere in the Remedy app that the configuration guide called for (which I 
though strange since I haven't used the FQDN up to this point in Remedy) but it 
doesn't seem to work.

Any ideas would be appreciated.

-scott philben

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Time Segments and Outages

[Scott Philben]

I was looking at the outage functionality in ITSM 7.3 and wondered  
whether it was possible to see all outages upcoming somewhere besides  
the actual outage  form. Is there some sort of console place where  
important people can see outages and possible upcoming Time segments  
all in one easy to read interface?


I know you can see the outages for a CI when you open the CI or the  
Change request related to it and click the outages link. But how do I  
know that there is an outage for a specific CI in the first place?


Am I asking too much? Is this something I will have to make myself?

Thanks.

-scott

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Temporary License generator problem?

[SCOTT PHILBEN]

I am trying to generate a temporary license on the BMC support website and 
haven't been able to get an email back with the key. Anyone else having 
problems or is it just me?

-scott philben

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Anyone using ARS 7.1 p4 aradmin CLI?

[SCOTT PHILBEN]

I am trying to use the Command Line Interface on ARS 7.1 patch 4 but when I run 
it, all I get is the Admin tool opening up looking for a login and password 
(which is not what I want).

I am using the following command in a Windows batch file:

C:\Program Files\AR System\Admin\aradmin.exe -U Demo -p  -x SERVERNAME 
-portnum  -e 20080812.activelinkguides.def -G -o 20080812.activelinkguides.log

It has worked with 6.3 in the past but doesn't work at all now.

I am really trying to set up an automated way to export all the workflow types 
each day/week/whenever on our development server so that we have a record of 
any changes and can drop back if we mess something up or delete something.

Anyone at all using the aradmin tool this way?

Thanks.

-scott

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Re: OT: BBQ tour

[Scott Philben]

If you are going to be near San Antonio skip the Alamo and go to Rudy's The 
Worst BBQ in Texas! (but don't believe them).

http://www.tripadvisor.com/Restaurant_Review-g60956-d470043-Reviews-Rudy_s_Barbecue-San_Antonio_Texas.html

I have eaten there several times and it is great and you can't get more 
authentic.

-scott

 
On Friday, June 13, 2008, at 12:35PM, Rick Cook [EMAIL PROTECTED] wrote:
I have seen multiple Food Network specials and shows about BBQ - that's
kinda how I got the idea.  Well, that, and that we both love BBQ.  My son's
been able to keep up with my rib appetite since he was 10.  I'm looking for
places that the Food Network may have never heard of, but that you have.  I
don't care what kind of Q it is - if it's grilled or smoked, pork or beef,
wet or dry.  If it's real good, I want to try it.

Rick

On Fri, Jun 13, 2008 at 9:21 AM, Mac Rhoades [EMAIL PROTECTED] wrote:

 I don't have any specific spots in mind, but Food Network has had specials
 on BBQ places around the country. You might try their web site to do some
 research.
 --Original Message--
 From: Rick Cook
 To: arslist@ARSLIST.ORG
 ReplyTo: arslist@ARSLIST.ORG
 Sent: Jun 13, 2008 11:46
 Subject: OT: BBQ tour

 ** My son just graduated from HS, and will leave for the Marines in
 October.  Sometime between now and then, he and I are going to drive
 cross-country on a BBQ tour.  We'll start and end in Seattle, but we intend
 to hit all of the areas of the country famous for BBQ:  Texas, Louisiana,
 the rest of the South, North Carolina, Memphis, Chicago, and Kansas City.

 We're still planning the specifics, and here's where all y'all come in:

 I would love to know THE places to go in your part of the country (assuming
 it's one I mentioned above - this will be almost entirely SOUTH of the
 Mason-Dixon line) for outstanding BBQ, whether they're famous or a
 hole-in-the-wall.  We'll stay away from big chains for the most part (we
 have Famous Dave's up here), unless it is a local/regional one with a good
 local reputation.

 Thanks in advance for sharing!

 Rick


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Two Instances on the Same Oracle Server

[Scott Philben]

arslisters:

We have two unix applications servers (Solaris, ARS 6.3, Oracle 9i) that we 
would like to point at the same Oracle server using different 
instances(?)/tablespaces(?)/databases(?). I am not sure of the correct 
verbiage. We only have one Oracle server but we want to run two Remedy 
instances off of it (test and development). This should be possible, right? On 
install of ARS 6.3 when it asks for a database name and a user (ARSYSTEM and 
aradmin) all I should have to do is use different entries for the second 
install (ARSYSTEM2 and aradmin2).

Does this sound feasible?

Thanks.

-scott philben

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Remedy Tables in the Oracle SYSTEM Tablespace

[Scott Philben]

All:

I am getting a question here about whether any Remedy (6.3 patch 23) tables are 
placed in the SYSTEM table on Oracle (9i). I guess we need to account for them 
during backup or failover or something.

Anyone know if any tables end up there? Thanks.

-scott philben

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newScale and Remedy

[Scott Philben]

All:

The archives are pretty thin so I will ask it again (in case anyone has new 
information) 

Is anyone doing anything with newScale and it's Remedy integration? How does it 
compare to Remedy's SRM? Does anyone recommend one over the other? 

If anyone has any knowledge they want to impart, please let me know.

-scott

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For anyone using the aradmin.exe command

[Scott Philben]

We found out an interesting bit of information yesterday about the command line 
uasge of the aradmin.exe command. On page 557 of the 6.3 Advanced book Remedy 
claims the following:


To parse an XML packing list, and export all the objects defined in that 
packing list, use the following command format:

aradmin -u user_name [-p password] -x server_name -e target_file -l 
packing_list.xml


Well, when we tried to use that command to dump out a packing list worth of 
stuff nothing seemed to happen. So I opened an Incident with BMC and come to 
find out that the XML packing list thing does not appear to work in any 
environment that they can find. I think this is kind of odd since I believe 
that this option has been available since at least 5.1.2. I might be wrong. 

So anyway, don't try to dump stuff out of your system via an XML packing list 
file (not that you wanted to anyway since I can't find any reference of anyone 
else in history having the same problem and posting about it on the interwebs).

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Re: For anyone using the aradmin.exe command

[Scott Philben]

Yeah, we actually tried this little task with both a def file and an XML file 
created in the Admin tool from a packing list. No dice on either. It did work 
when I referenced a non-existent file at one point... But that just took a long 
time and then gave me a definition file with everything from the server in it 
(175+ MB)

I would also like to see a right click on a workflow object with some sort of 
Send to Packing List option so I can quickly dump new things into my Packing 
List without having to actually open an existing Packing List.

-scott
 
On Friday, March 07, 2008, at 12:41PM, Carey Matthew Black [EMAIL 
PROTECTED] wrote:
Scott,

Actually... let me see if you can try something for me and see if we
can get that to work...

warning
This is a sore topic for me. I have tried to get BMC to understand how
dumb I think this feature is, but they appear to not share my concern
for it.
/warning

In the admin tool open the packing list of interest.
Go to the Packing List menu and select Generate XML.

You need to use this XML file as the input to the admin tool command
line. NOT an ARS def file (in xml format). [ The def file does not
work, but it is what most people think should work. Most people do not
ever look at the Packing List menu because it only shows up when you
open a packing list , and the terminology is just XML file instead
of the special file generated from the menu of the packing list
object via the admin tool.]


My two cents

I should be able to mention the NAME of the packing list and not have
any cached copy of it before the command line is called.

And in my dream world... I can use a packlist as defined on a
different ARS server too. ( Yes that means that I may need to pass in
two usersnames and passwords, but I am ok with that. )

So ... Picture this...

dreaming
Create a packing list on your Dev server.
From the command line export those objects from Production.
Import them to your Test server.
Then import your Dev objects (presumably different from Production) to
your Test server.

You now have a way to maintain one list, on dev, of objects that are
in a release and a way to use that list to normalize your Test
server.
/dreaming
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.




On Fri, Mar 7, 2008 at 9:57 AM, Scott Philben [EMAIL PROTECTED] wrote:
 We found out an interesting bit of information yesterday about the command 
 line uasge of the aradmin.exe command. On page 557 of the 6.3 Advanced book 
 Remedy claims the following:


  To parse an XML packing list, and export all the objects defined in that 
 packing list, use the following command format:

  aradmin -u user_name [-p password] -x server_name -e target_file -l 
 packing_list.xml


  Well, when we tried to use that command to dump out a packing list worth of 
 stuff nothing seemed to happen. So I opened an Incident with BMC and come to 
 find out that the XML packing list thing does not appear to work in any 
 environment that they can find. I think this is kind of odd since I believe 
 that this option has been available since at least 5.1.2. I might be wrong.

  So anyway, don't try to dump stuff out of your system via an XML packing 
 list file (not that you wanted to anyway since I can't find any reference of 
 anyone else in history having the same problem and posting about it on the 
 interwebs).

  
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Finally finished ARS 7.1 / ITSM 7.3 install

[Scott Philben]

Well, it took more than four days but we finally finished our new install of
ARS 7.1 patch 001 and ITSM 7.0.03 with patch 006 and all the related things
we could find on the download site. I am posting the list below as a sort of
reference for anyone who is contemplating doing the same thing and wonders
(as we did) what sort of things need to be installed (we didn't even know
about Service Request Management, for example):

ARS 7.1 Patch 001  74
Assignment Engine 7.1 Patch 001  87
Approval Server 7.1 Patch 001 125
Email Server 7.1 Patch 001 136
Flashboard Server 7.1 Patch 001 136
CMDB 2.1 Patch 001 352
Reconciliation Engine 2.1 Patch 001 382
Remedy Link for Oracle 7.0.1 Patch 006 417
Incident Management 7.0.3 1031 9 hours
Problem Management 7.0.3 1084 1 hour
Change Management 7.0.3 1171 1.5 hours
Asset Management 7.0.3 1281 1.5 hours
ITSM Patch 006 1310 2.5 hours
SLM 7.1 1473 1.5 hours
AR Integration 7.1 1473 15 minutes
Service Request Management 2.1 1696 2 hours
SRM Integration 2.1 1703 30 minutes
Task Template  1703 10 minutes
ITSM Data Management Patch 9003  1753 1 hour
Administrator 7.1.00 Patch 001  5 minutes
Remedy User 7.1.00 Patch 001  5 minutes
Alert 7.1.00 Patch 001  5 minutes
JDK 1.5_0_13  5 minutes
MidTier 7.1 (including Tomcat 5.5) Patch 0015 minutes

I also included the number of forms installed on the system once the
application install was complete and the time it took for that app to run.

All the ARS stuff at the top of the list took about 1 day and the rest took
approximately three days.

We have two Sun v480 servers with Solaris 9 and Oracle 10g for the app and
database and some sort of medium sized Dell servers for the MidTier.

The downloaded files and documents came out to 6.1GB.

The install (despite being long) went surprisingly smoothly with no obvious
errors or problems. Hats off to the development boys and girls at BMC!

Oh, and licensing couldn't be easier.

-scott philben 

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Caught Exception: Object Required Patch 20

[Scott Philben]

I sent the following to BMC support (why won't the website work with IE
6.02?) but I thought I would paste it here as well to see if anyone had any
other advice. I have seen the subject come up but didn't know if there was a
good fix yet.

==

Environment:

MidTier:
MS Windows Server 2003 SP1
Java 1.4.2_06-b03
MidTier 6.3 Patch 20

Server:
AR system version 6.3 patch 20
SunOS 5.9

DB:
Oracle 9.2.0.6

After an upgrade of our ARS server and midtier from 6.3 patch 14 to 6.3
patch 20, we now see a Caught Exception: Object Required error whenever we
try to login via the MidTier.This actually showed first after we had updated
the server and before the midtier but an upgrade of the midtier did not fix
the problem.

After clicking OK on the error message (or whatever it is) the Home Page
only half displays (nothing shows in the application list) and you need to
manually type in a URL to get to other pages. The other pages (Help Desk,
etc) seem to work fine (we are testing at this time).



Any ideas, anyone?

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Re: Anybody able to use Knowledge Base search lately?

[Scott Philben]

I am having similar issues as we speak. Using IE 6.0.29 I can log in, click
on Knowledge Base on the Support Overview page and then up pops the
following in a little window:

 ___
|Caught exception undefined: undefined - TypeError: |
|Object doesn't support this property or method... AT:  |
|Undefined  |
|___|

When I click on OK, I get a big blank middle of the screen with the menu bar
down the side. And 

Now over on Firefox 2.0.0.2, I get a nice big box on the Knowledge Base page
asking me to Search Knowledge Base. But when I put something in the
Keyword(s) field and click on Search, I get a performing search page and
then a giant Caught exception error box that kills the whole deal.

I sometimes wish I could search on the knowledge base. It is like looking in
the window at the candy store and watching all the other lucky kids getting
their sweets while I stand outside without any money.

-scott

On Fri, 9 Feb 2007 14:45:15 -0500, Ray T. [EMAIL PROTECTED] wrote:

One more thing. Just to make sure anybody reading this thread in future is
not confused, my issue was NOT being able to get to the KB search window or
after getting there, NOT being able to even begin a search.

This issue is different from what Susan and Michelle reported, which
is..being able to do the search, but not getting expected results. That's an
issue for another day for me.


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BMC Remedy Support Site Problems

[Scott Philben]

Has anyone ever tried to search the knowledge base on the BMC Remedy support 
site (I know, the odds of actually getting something usefull is pretty small 
but I tried anyway) and gotten an error message back starting with:

caught exception
blah blah blah

document.body.insertAdjeacentHTML is not a function... AT:
yadda yadda for 8 more lines (!).

I am using Firefox 1.5.0.9 so that may be the issue.

Secondly. When I decided to switch to IE to try again. I was informed by the 
site that I was logged in from a different computer.

Doh! I didn't think that would matter but I logged out of Firefox anyway and 
tried again.

No Dice. I guess I have to wait for my license to time out.

Interestingly, when I was redirected to the:

ARERR [9084] 
User is currently connected from another machine  

page, I noticed that it still bore the square Remedy R logo and the familiar 
green header graphic. Guess BMC forgot about that page.

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Active Link Push and Virtual Machine Problem

[Scott Philben]

All:

I have two AR Servers (6.3) which used to be on two physical machines.  We have 
moved them to one new Sun server with two Virtual Instances with two unique IP 
addresses (I am not completely sure of the setup).

We are trying to set up a process where entering HR data (in a home built HR 
form) on one machine pushes relevant data to the People and User forms (four 
forms total) on the two AR Servers using Active Links and a Push Fields action. 
On one set of actions I push to the local machine and on the other I push to 
the remote machine. It works great in a two server environment. It does not 
seem to work in a Virtual environment.

Whenever I select the remote server (the AR Server the Active Link is not on) 
and save the Active Link, it switches back to the local server (@). I see 
this in the Def file when I export it as well.

Has anyone run into this? I assume Remedy is getting confused in the virtual 
environment and somehow thinks everything is local so it switches the Actions 
back to the local server on save.

Thanks.

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