Hello!
You'll need to enable mod_alias in Apache (or Apache2). Then you could
use
something like this:
[---]
Perlrequire /usr/share/otrs/otrs-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
#PerlModule Apache::Reload
#PerlInitHandler Apache::Reload
Hi!
Same problem for me since yesterday. I'm using a DSL line and a Frame
Relay from Spain. Seems as if lulu.otrs.org was having problems with it's web
server. It doesn't seem to be a DNS problem, AFAIK.
Bye,
On 27 Sep 2005 at 11:40, Carlos Echavarria wrote:
Hi!
I'd like to have OTRS server up directly by my web server. For
instance, I'd like to go to
http://otrs.mydomain.com
and have the login right there. However my machinations with apache2
virtual host definitions have just not accomplished what I am trying
to do.
On 26 Jul 2005 at 17:38, Ravi AHUJA wrote:
No, graph option is working only for option ( Trace system
activities (Replacement of old bin/mkStats.pl), but when i try to
generate for for remaining two ( New created tickets for each queue
in selected month) (Overview of the tickets in queue at
On 27 Jul 2005 at 20:36, Nicolas Motte wrote:
I launch CheckDB.pl and i have
DBI connect('database=otrs;host=intranet.sales.com;','root',...)
failed: Host 'intranet.marketing.com' is not allowed to connect to
this MySQL server at /opt/otrs/Kernel/System/DB.pm line 245 ERROR:
OTRS-CheckDB-10
Hello,
On 27 Jul 2005 at 22:38, Des Quinn wrote:
Is this possible or is there a better way of accomplishing what I am
after.
I had a similar issue some time ago and used this approach, as I
was not using the pending reminder state.
If you use a state type of pending
Hi!!
On 21 Jul 2005 at 10:45, Keith Mitchell wrote:
*bump* never got an answer on this one...
I remember thinking about replying, but I didn't! Lets go...
-Original Message-
Is there an easy way to access attachments saved to the FS from
outside of OTRS?
Hi!
Jul 11 10:50:23 localhost OTRS-PM3-10[24298]:
[Error][main::FetchMail][Line:153]: Can't fetch email 2 from
Email to big (6560 KB - max 6144 KB)!
I'd like to set that limit higher, but I can't figure out where it's
done, so if somebody could help I'd really appreciate
On 11 Jul 2005 at 13:03, Atte André Jensen wrote:
I realize that this warning also show up in the html interface for the
system administrator, but wouldn't it be appropriate if the system
would notify the administrator in some way, for instance by email. It
would be nice, so we avoid having
Hi!
How can I show owner in sort ticket Overview. In fact, see Ticket
Agent
Owner when I click in My-Queue.
If you're using the Lite queue view, after this lines (around line
108 of
TicketViewLite.dtl):
tr valign=top
tdb$Text{Priority}:/b/td
tdfont color=reddiv
Hi!
You have it correct, there would be two (or more) different sites for
complete site failover no shared IPs etc...
I.e. if City A gets a blackout, City B should still be fine.
If you access to your OTRS service via DNS, you're going to have
some service downtime, because if
Hi!
Debian: 3.1 (Sarge)
OTRS: 1.3.2
Apache: 2.0.54-4
mod_perl2: 1.999.21-1
As I update my systems from time to time, this are the versions I have
currently
working in my setup:
- Debian Sarge (unstable, hasn't been upgraded to final yet)
- Apache2 v2.0.53-5
- mod_perl2
Hi!
I've searched through the archives and haven't found anything on this
yet. Has anyone managed to set up OTRS in a multi-homed setting? If
so, how would you go about this?
What do you mean with multi-homed? Sorry, I don't speak english
natively
and I don't really know
Victor,
Thanks for the response and I apologize for the confusing language.
Don't worry... probably it's my fault as I haven't sleeped enough...
Basically, what I am asking is if a hot backup site can be configured.
I.e. Site A has the main OTRS service and Site B has a backup
On 16 Jun 2005 at 9:11, Moritz Bunkus wrote:
Hey,
a colleague of mine thinks that it is possible to connect two different
OTRS systems, e.g. those of two companies. The idea is that tickets can
be moved from one system to the other. Unfortunately I haven't found
anything about that in the
On 14 Jun 2005 at 16:53, Alvaro Lopez wrote:
Ok, now my boss want that Ticketnumber be with the following format
Date+number. now format is Date+99+number. Number must be no more for
three digits, yes, I know, it's 999 tickets but
The Question is, how to remove this 99 from
On 14 Jun 2005 at 16:46, Jeremy Blain wrote:
We're looking to add otrs to an existing system, which contains large
amounts of customer information.
The customers all have a unique identifier, and I would like to be
able to use that same identifier in otrs.
Basically, I want to keep our
Hi!
Read this and give it a try:
http://lists.otrs.org/pipermail/otrs/2005-February/007379.html
Regards,
On 30 May 2005 at 12:03, Carl Swart wrote:
Hi,
I know mod_perl 1.99_09 is very old, but unfortunately I have to stick with
it.
Is OTRS 2.0.0 beta 2
Hi!
With OTRS you don't need to access the database directly, except in
very rare
occasions (disaster recovery, corrupted tables, etc). To disable the default
queues you
have 2 options:
- Rename them to something usefull for you.
- Disable them, so they won't be shown (mark as
it seems. I
must be missing something, but I have no clue what at the moment. Any
thoughts?
Brian Ronk
System Administrator
BookMasters, Inc
(419)589-5100 x1108
Victor Rodriguez Cortes wrote:
Hi!
It seems that you haven't installed the Apache-DBI package... or
Apache2
On 27 May 2005 at 11:47, Jerome Alet wrote:
With OTRS you don't need to access the database directly, except in
very rare
occasions (disaster recovery, corrupted tables, etc).
I beg to differ.
Having relational integrity constraints is an important part of having
and
AFAIK, that option is just for mail tickets (read as received by mail
by OTRS), a
not for the ones created through the web interface...
On 27 May 2005 at 12:25, Jerome Alet wrote:
On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote:
# PostmasterDefaultQueue
#
On 27 May 2005 at 14:20, Jerome Alet wrote:
If I remember correctly, there's one way... let me find it... Yes,
it's called
CustomerPanelOwnSelection. It's something like:
# CustomerPanelOwnSelection
# (If this is in use, just this selection is valid for the
Hi!
It seems that you haven't installed the Apache-DBI package... or
Apache2 is
unable to find it. I haven't used Gentoo (yet), but I suppose that all you need
is to
emerge Apache-DBI to solve this issue. At least that seems to be the name for
the
package:
Hello!
You're best bet would be to make your own theme, editing the dtl files:
http://doc.otrs.org/1.3/en/html/dtl-theme.html
The lite theme would be a good start point, as it's really simple,
but it may
necessary to make it more compatible with the mobile
Hi!
If you choose a discrete user on the other group (say, group2),
you'll also
need to allow the change_owner permission. OTRS will move the ticket to the
new
queue (owned by group2) and then change the owner to someone else you choosed
from group2. That's why you'll also
Hi!
As by:
http://dev.mysql.com/doc/mysql/en/encryption-functions.html
http://dev.mysql.com/doc/mysql/en/password-hashing.html
It seems that the passwords used by OTRS is the password() function in
MySQL and you won't be able of using your actual client
Hi!
I would start looking at Apache config... do you have anything else in
the
apache logs? (look for them in httpd.conf, ErrorLog directive)
Maybe the problem is related to the environment inside the jail:
filesystem
permissions, some perl environment variable (lib
preferences_value.
Can any one tell me how this field can be made null. First time i have
come across INDEX index_user_preferences_user_id. Could any one tell
me more on this schema. And how to make the UserEmail field null.
Regards,
Sumeet
Victor Rodriguez Cortes [EMAIL PROTECTED] wrote
Hi!
I haven't read all your thread, but If you're not using mod_perl, it
should be
enough to put something like:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
in httpd.conf, but not into the Directory/Directory directives.
Hi!
I haven't tried v2.0 yet, but I had the same problems with v1.3.2 and
mod_perl2.
Now it is working perfectly using the settings posted here:
http://lists.otrs.org/pipermail/otrs/2005-February/007379.html
I'm almost sure that it will work for v2.0 too.
Hello!
Some quick answers below...
On 27 Apr 2005 at 20:35, Carlos Echavarria wrote:
Q#2:
You can't delete users, but you can disable their access,
effectively deleting them. Since OTRS is a database, if you wanted
to delete a user you would have to delete all their
Hi!
It would be interesting if you do what Ashish told you in reply to your
mail and let
us know if with this setting your mail is finally delivered or not. Remember to
restart
apache!
I would bet that you're having trouble with DNS resolution on the OTRS
box, as
by
Hi!
Read this from the docs: http://doc.otrs.org/1.3/en/html/permission.html
And afther that, look at the Admin GUI, you'll find there everything
you need to
click ;-) Basically, you need to create a new group, put user Alpha into it and
assign
permissions to queues
with the same error...
Many thanks in advance,
PHRoth
Date: Thu, 21 Apr 2005 11:06:28 +0200
From: Victor Rodriguez Cortes [EMAIL PROTECTED]
Subject: Re: [otrs] Pending closed tickets
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID: [EMAIL PROTECTED] Content-Type:
text/plain
Hello,
There are some differences if you hadle sessions via IPC, FS or DB. The
first
one is possibly the fastest, as everything is in memory. FS is a bit slower
(uses the
harddisk) and DB is the slowest (but I suppose that it has any benefits over
the other
two ;) , but both
Hi!
Use this in Config.pm:
$Self-{FrontendBulkFeatureJavaScriptAlert} = 0;
Regards,
PD: restart apache if you're using mod_perl!
On 22 Apr 2005 at 17:34, Maher, John wrote:
We're testing an upgrade to 1.3.2 -- we're having a number of issues
that I'm sure
Hi!
I don't have TimeZone defined in Defaults.pm or Config.pm and OTRS is
using
local time as default. Why are you using such setting for TimeZone?
Maybe it would be a good idea to try Kernel::System::AuthSession::FS,
so
OTRS will manage sessions by itself and hopefully
Hello!
You have to add something like this to your Config.pm:
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
};
Look for defaults for add note in Defaults.pm for a complete
description!
Bye!
On 20 Apr 2005 at 9:49,
Hello,
This should not happen, because if you close a ticket it's status is no
longer
pending reminder. I've just closed (succesfully) one ticket that was pending
reminder, let's see if I receive any mail reminding me about it. The cron job
has been
executed and I didn't
Hi!
If you have everything you need (Apache, Mysql, perl, mod_perl if you
want to
use it, and maybe some other little bits...), you should be able of pointing
your browser
to http://address/otrs/installer.pl and begin setting up otrs.
You should also find some other
Hello,
As far as I know, it's a feature that will be present on v2.0. In
doc/TODO:
[...]
- prevent unauthorized person submit ticket via email via PostMaster*.pl
[...]
Bye!
On 9 Apr 2005 at 4:49, Roberto Giana wrote:
Hi
I'm using OTRS 1.3.2.
Is there a way to
Hi!
Just some quick awnsers...
Questions:
1) Our ISP hosts our site from the following platform: [OS]FreeBSD
[webserver] Apache/1.3.28 (Unix) PHP/4.3.6 mod_ssl/2.8.15
OpenSSL/0.9.7c. I notice that the OTRS RPMs do not mention FreeBSD. Will
any of them work installing into
Hello!
In my case I don't need external backup (yet), so I use two servers
(one P4 1.5
Mhz and one P3 866Mhz, both with 320Mb, very basic hardware). Both are
configured
in High Availability with heartbeat + DRBD. This servers don't have any other
service
yet.
Very
Hi!
I'm customizing the appearance of OTRS 1.3.2 using a new theme, so I
can
have a different lookfeel. My experience doing this is good so far, just a
bit tricky
sometimes.
I would recomend you to create a new theme
(http://doc.otrs.org/1.3/en/html/dtl-
theme.html)
Hello!
You can view all locked tickets in queue view using this setting in
Config.pm:
$Self-{ViewableLocks} = ['lock', 'unlock', 'tmp_lock'];
I think this can solve you needs and also hopefully the other mail you
sent to
the list today about agent notifications, as
Hi!
It's a confirmed package bug. I had it too, and solved it using the
solution
commented in that URL (it's not the same synlink you did!!). Be sure to stop
and start
Apache after the change!
I've put the otrs package on hold, so that it won't be updated
Hello!!
When you add a client, OTRS makes a DNS lookup for the MX record of the
domain part of the email address provided, in order to check if the domain
really exists.
If there's no MX record for it, you get that error. Be sure that that there's
an MX record
for
Hi!
And if you want to disable it, you can edit AgentQueueView.pm and
remove
both occurrences of blink (approx line 495)
# the oldest queue
if ($Queue{QueueID} == $QueueIDOfMaxAge) {
$QueueStrg .= blink;
}
Bye!
On 30 Mar 2005 at
Hello!!
There's an option you can use in Config.pm:
# AgentQueueSortDefault
# (default sort order of the queue view / after priority sort)
# ASC: oldest on top, default
# DESC: youngest on top
$Self-{AgentQueueSortDefault} = 'DESC';
This way the last
Hi!
The limit seems to be hardcoded somewhere, but I can't find where...
Anyone
may help us?
Thanks!
On 29 Mar 2005 at 13:51, Philippe Roth wrote:
Dear All,
Thank you for all the answers you sent us before. These helped a lot.
We have a question about the logs
Hi!
Ummm... I've just read something about this while looking for some help
related
to another problem I have:
http://lists.otrs.org/pipermail/dev/2004-October/000705.html
Good luck!
On 22 Mar 2005 at 12:50, Tom Simpson wrote:
Hi,
Is there a way to change the
Hello!
I've seen an option to use a different database for searches in the
config files,
but I don't remember which one is it right now. Using one would make sure that
those
long searches won't affect the rest of your OTRS, but I don't know how both
databases
are kept in sync.
Hello,
How are you sending mails? Maybe they are stuck on your mail server or
on
the local sendmail queue - http://doc.otrs.org/1.3/en/html/sending-email.html
Or maybe they are not even sent! Umm... take a look at the OTRS log
(syslog by default). And set up cron jobs! -
Hi!
Thinking it as I write: you should look for a function that converts
the password
you receive via the web interface to the hash type used by SQLServer (I don't
know
which one is, maybe Sir Google helps you ;). Then you should be able to check
the
password with SQLServer,
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