trs.org
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> 1. Re: Attachments not included in forward function
>> (Martignier, Ph
gt;
> 1. Re: Attachments not included in forward function
> (Martignier, Philippe)
> 2. Re: Attachments not included in forward function
> (Edlhuber Florian)
>
>
> --
>
> Message: 1
> Date: Mon, 13 Feb 2012 11:17:18 +0100
>
nction
(Edlhuber Florian)
--
Message: 1
Date: Mon, 13 Feb 2012 11:17:18 +0100
From: "Martignier, Philippe"
Subject: Re: [otrs] Attachments not included in forward function
To: "otrs@otrs.org"
Message-ID:
Conten
Hi,
-Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org
[mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe
> What do you mean by checking the attachments in the webmailer?
Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check
your Attachements ther
Hi Florian,
Thanks for the input.
I am with version 2.4.8 ...
I did a research on this list and found a response (put FS instead DB for
filesystem about attachments) but I don't know if my problem will be solved by
doing this .. and even worse I don't the impact of such a change in the system
Attachements in your
webmailer?
Regards
Florian
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Martignier, Philippe
Gesendet: Montag, 13. Februar 2012 10:05
An: otrs@otrs.org
Betreff: [otrs] Attachments not included in forward function
Hi there,
I have a huge problem
Hi there,
I have a huge problem that make my agents loosing trust in OTRS (they are about
to switch back to Outlook).
The forward function does not forward all attachements.
I have a ticket where I have four attachments:
- file1 that is a copy from the original ema
Is there such an interface?
Our customer sometimes send us scripts to run. It would be convenient
to access them directly from the ticket.
Hugh
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/
Hi Lars,
Can you please tell me what type of email clients and servers your
clients use, if possible? Part of this info is usually in the headers
of the emails they send. Can you share what version of OTRS 3 you're
running? And create a bug report on http://bugs.otrs.org with an
attachment of the
Hi,
I have had a couple of people complaining about not receiving attachments that
I have sent from within OTRS. Checking the logs on the SMTP server I can see
that the emails have a size that must include the attachment. But it is not
there when I open the email in Exchange. This behaviour sta
ginal ----
Sujet : Re: [otrs] Attachments <-> Responses
De : Nils Leideck - ITSM
Pour : User questions and discussions about OTRS.
Date : 25/10/2010 22:05
Hi Claude,
Do you have the menu “Attachments” in the “Queue &
Responses” column in the OTRS admin panel? That is the
ftware error :
in 'responses'
Can't locate object method "GetAllStdAttachments" via package
"Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm
line 67.
Regards and sorry for my bad english
Claude
Message original
Su
--- Message original ----
Sujet : Re: [otrs] Attachments <-> Responses
De : Michiel Beijen
Pour : User questions and discussions about OTRS.
Date : 22/10/2010 15:54
Hi Claude,
I'm afraid you are using versions of files that are meant for upcoming
OTRS 3 and not for the OTRS 2.4 b
d "GetAllStdAttachments" via package
> "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm
> line 67.
>
>
>
> Regards and sorry for my bad english
>
> Claude
>
> Message original
> Sujet : Re: [otrs]
sponses'
Can't locate object method "GetAllStdAttachments" via package
"Kernel::System::StdAttachment" at
../..//Kernel/Modules/AdminResponse.pm line 67.
Regards and sorry for my bad english
Claude
Message original
Sujet : Re: [otrs] Attachm
nt.pm with
> the files downloaded.
>
> But it's doesn't work, now when I go to management -> attachements there is
> no attachment listed.
>
> Thanks
>
> Claude
>
>
>
> Message original
> Sujet : Re: [otrs] Attachments <-> Res
en I go to management -> attachements there
is no attachment listed.
Thanks
Claude
Message original
Sujet : Re: [otrs] Attachments <-> Responses
De : Nils Leideck - ITSM
Pour : User questions and discussions about OTRS.
Date : 12/10/2010 12:37
Hi,
Could yo
I have open a Bug entry
claude
Message original
Sujet : Re: [otrs] Attachments <-> Responses
De : Nils Leideck - ITSM
Pour : User questions and discussions about OTRS.
Date : 12/10/2010 12:37
Hi,
Could you please be so kind and spent some minutes to open a Bug en
Hi,
Could you please be so kind and spent some minutes to open a Bug entry on
http://bugs.otrs.org for this one.
On 08.10.2010, at 22:46, PREF31 OTRS wrote:
> I have one attachment associated to one response . How can I delete this
> attachement ?
> When I try to delete the attachment, it occu
Hi,
I have one attachment associated to one response . How can I delete this
attachement ?
When I try to delete the attachment, it occurs the error "Invalid
Challenge Token"
Thanks
Claude
-
OTRS mailing list: otrs - Webpag
> Is there any way to change this option and move this content to the FS
> (if the DB grows too large) on an existing system?
I think there in a script to do this. Look on your server's script directory;
it was documented.
L. Marshall
lmarsh...@inetspace.net
(o) 919.866.3195
(m) 919.796.3949
--
Is there any way to change this option and move this content to the FS
(if the DB grows too large) on an existing system?
Hugh
On 9/21/10, PREF31 OTRS wrote:
> Thanks
>
> Claude
>
> Message original
> Sujet : Re: [otrs] Attachments files
> De : Leonardo Ce
Thanks
Claude
Message original
Sujet : Re: [otrs] Attachments files
De : Leonardo Certuche
Pour : User questions and discussions about OTRS.
Date : 20/09/2010 16:22
Hello,
either on database or in filesystem, depending on what you have at
defined at
Ticket -> C
Hello,
either on database or in filesystem, depending on what you have at defined
at
Ticket -> Core::Ticket
Ticket::StorageModule:
Select your TicketStorageModule to safe the attachments of articles. "DB"
stores all data in the database. Don't use this module if big attachments
will be stored. "F
Hi,
Can someone tell me where are the attachments files ?
Thanks
Claude
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo
Hi,
Need help on attachmentsusing soap api.any example in any langauge would help.
Regards
Ravi Shankar
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Hi,
With OTRS 2.4.7 you can send autoreply in HTML format, so you can add href=""> link in your autoreply. Attachment documents must be on public
webserver.
Hope this help
Le 17/03/2010 11:23, Alessandro d'Ambrosio a écrit :
Hi,
is it possible to send with OTRS an attachment by autoreply?
Hi,
is it possible to send with OTRS an attachment by autoreply?
Thanks,
Alessandro d'Ambrosio
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lis
So you mean, that while modifying the code it would possible to have a button
in the article region to remove the attachment ?
Can you tell me (us) a bit more how to implement such features ?
Do I know to know perl programming? (I come from Cobol, html, xml, vba and co,
so I am not afraid to to
While in the OTRS GUI you can't modify articles, the API does support
this. So depending on your needs; it would be pretty simple to write a
command line script that goes into an article, exports the attachments
and puts in a message like "content removed because of confidentiality
by on ". This
Thanks Alexander,
It confirms what I was thinking ...
And thanks for the trick, that may be a solution ...
Cheers
Philippe
World Intellectual Property Organization Disclaimer:
This electronic message may contain privileged, confidential and
copyright protected information. If you have receive
Martignier, Philippe wrote :
[...]
These attachments are confidential and we don’t want them to appear
on the ticket. Is there a way to hide or delete these attachments
without deleting the ticket? The only solution I got now is to copy
the text, paste in a new ticket, delete the initial ticket
2.4.6 on 7.2-RELEASE-p4 FreeBSD
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ralf
Hildebrandt
Sent: Wednesday, February 17, 2010 2:05 PM
To: otrs@otrs.org
Subject: Re: [otrs] Attachments encoding changing
* Barry McCall :
> A user attac
* Barry McCall :
> A user attached an htm document to a ticket. When opening the attachment
> within the ticket system it is fine and legible. When otrs disseminated
> the email with the attachment it changed a large quantity of the
> document to ascii and garble.
> I was wondering if anyone else
A user attached an htm document to a ticket. When opening the attachment
within the ticket system it is fine and legible. When otrs disseminated
the email with the attachment it changed a large quantity of the
document to ascii and garble.
I was wondering if anyone else encountered this issue.
__
Hi there,
Let's explain what the situation I currently face.
A customer sends an email with attachments ...
The ticket is created with the attachments...
These attachments are confidential and we don't want them to appear on the
ticket.
Is there a way to hide or delete these attachments witho
Hi again,
When i close a ticket , i add an attachment to the customer.
The customer can not receive it in e-mail. The e-mail goes without the
attachment.
But it works
when a customer opens a ticket with an attachment
the agent can receive tha attachment within e-mail as well.
So it should b
Hi there,
Another request from my users(agents):
They would like to be able to do an answer and that the attachment of the
incoming ticket are automatically linked (like the forward behavior of outlook).
In outlook if you do an answer, the attachments are not linked in the mail, to
do so you h
Hi,
On 19.01.2010, at 12:37, Lars Jørgensen wrote:
We recently upgraded to 2.4.6 and are very satisfied. We are
currently weeding out the small bugs that have crept into the
configuration after migrating and everything is working more or
less as expected. But this one stumped me.
When we
Hi Nils,
Does this also apply to attachments added as part of a event based
notification (ie closed ticket?)
Thanks,
On Tue, Jan 19, 2010 at 1:08 PM, Nils Leideck - ITSM <
nils.leid...@leidex.net> wrote:
> Hi,
>
> On 19.01.2010, at 12:37, Lars Jørgensen wrote:
>
> We recently upgraded to 2.4.6
Hi,
On 19.01.2010, at 12:37, Lars Jørgensen wrote:
> We recently upgraded to 2.4.6 and are very satisfied. We are currently
> weeding out the small bugs that have crept into the configuration after
> migrating and everything is working more or less as expected. But this one
> stumped me.
>
>
Hi,
We recently upgraded to 2.4.6 and are very satisfied. We are currently
weeding out the small bugs that have crept into the configuration
after migrating and everything is working more or less as expected.
But this one stumped me.
When we attach a file to a response from OTRS, the atta
Hi,
I found the answer.
/Kernel/System/DB/oracle.pm
sub LoadPreferences {
my $Self = shift;
my %Param = @_;
# db settings
$Self->{'DB::Limit'} = 0;
$Self->{'DB::DirectBlob'} = 0;
$Self->{'DB::QuoteSingle'} = '\'';
$Self->{'DB::QuoteBack'} = 0;
$Self->{'DB::QuoteSemicolo
Sándor Fehér írta:
Some additions. I checked if the stored content is consistent in
article_attachment table.
It is. I checked the content's size with a small pl/sql script and it
shows the right value in both cases.
So there is something in the web framework i think.
Regards.,Sandor
> Sándor Feh
Sándor Fehér írta:
I changed the backend to FS it works fine.
If I set WebUploadCacheModule: FS then it shows the correct size of the
attachment but still unable to dowload it with full size.
If I set WebUploadCacheModule: DB and manually add a ticket then it
shows 3Mb instead of original size and
problem. See my last post.
Regards, Sandor
> Carlos,
>
> -Mensaje original-
> De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Sándor
> Fehér
> Enviado el: Martes, 06 de Noviembre de 2007 09:53 a.m.
> Para: User questions and discussions about OTRS.or
ara: User questions and discussions about OTRS.org
Asunto: [otrs] Attachments are broken after downloads
Hi,
I have an urgent issue. It's unable to download attachments bigger than
3 Mb.
If I click on the attachment link ie show the download size as 3 Mb and
downloads this as a 3 Mb instead o
Sándor Fehér írta:
Hi,
It did not let me sleep. I investigated the process.
I put a little hack into the ArticleStorageDB.pm which provides me the
size of the attachment read.
It was correct. The second turn I put the whole encoded content into a
temp file.
It's size also looked me good. Then
Hi,
I have an urgent issue. It's unable to download attachments bigger than
3 Mb.
If I click on the attachment link ie show the download size as 3 Mb and
downloads this as a 3 Mb instead of the original size.
TicketZoom shows it's size correctly. Due to this problem I unable to
access some importa
discussions about OTRS.org
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Attachments Cause "Need Filename!" and "Need Content!"
Errors
What size is the attachment
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTE
What size is the attachment
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J
Yunke
Sent: Thursday, September 13, 2007 2:53 PM
To: otrs@otrs.org
Subject: [otrs] Attachments Cause "Need Filename!" and "Need Content!"
Errors
Hi --
Hi --
I'm new to OTRS, so feel free to RTRM me as needed!
I do the following:
1. Admin-Area, Attachments, add an attachment. No errors.
2. Admin-Area, response, add the above attachment. No errors.
3. Ticket, Zoom, respond using the above response.
The attachment doesn't show on the
al Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Friday, July 13, 2007 11:00 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Attachments are cut off...
You have to increase the maximum packet size in the mysql
You have to increase the maximum packet size in the mysql config. It's a
mysql setting
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Shepherd
Sent: Wednesday, July 11, 2007 12:46 PM
To: User questions and discussions about OTRS.org
Subject:
I have OTRS v2.1.7 and anytime a customer or agent includes an
attachment in the email it gets cut off by OTRS. So when customers
send in logs, the logs are removed from the message (even when
they're compressed using zip, tar, gz, etc.). We've had to setup a
completely different email ou
Absolutely! :) I opened a bugzilla on this one.
Gregory.>>> [EMAIL PROTECTED] 10/8/2006 2:59:34 pm >>>On 10/8/06, nocadmin <[EMAIL PROTECTED]> wrote:>> Hello all!> I have recently upgraded from v2.0.4 to v2.1.1.> I encountered an issue with attachments not uploading in the FAQ module (> v1.0.6)
On 10/8/06, nocadmin <[EMAIL PROTECTED]> wrote:
Hello all!
I have recently upgraded from v2.0.4 to v2.1.1.
I encountered an issue with attachments not uploading in the FAQ module (v1.0.6) which came out just a day to two ago).Did you update your database schema?Bryan
__
Thank you!
I will post it there!
Enjoy your day!
Gregory.>>> [EMAIL PROTECTED] 10/08/06 8:40 am >>>Guten Tag nocadmin.http://bugs.otrs.org/index.cgi-- Mit freundlichen Grüssen[EMAIL PROTECTED]> Hello all!> I have recently upgraded from v2.0.4 to v2.1.1.> I encountered an issue with attachments no
Guten Tag nocadmin.
http://bugs.otrs.org/index.cgi
--
Mit freundlichen Grüssen
[EMAIL PROTECTED]
> Hello all!
> I have recently upgraded from v2.0.4 to v2.1.1.
> I encountered an issue with attachments not uploading in the FAQ
> module (v1.0.6) which came out just a day to two ago).
> The sy
Hello all!
I have recently upgraded from v2.0.4 to v2.1.1.
I encountered an issue with attachments not uploading in the FAQ module (v1.0.6) which came out just a day to two ago).
The system log reports the following error:
Sun Oct 8 07:20:41 2006 error OTRS-CGI-01 Unknown column 'created' in 'fi
Email attachments such as PDF and word docs are not being transfered to
OTRS. I have switched between UTF-8 and iso-8859-1 but still no
attachments. Under charset iso-8859-1, each ticket has a line stating:
"This message was written in a character set other than your own"
Charset changes were m
Ummm...
You're missing something there (exactly in Config.pm):
$Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStorageFS';
$Self->{ArticleDir} = '/usr/share/otrs/var/article';
You must specify that you want to use the filesystem to store the
articles ;)
Title: Attachments in otrs
I am trying to change the directory where the attachments end up in otrs. In order to do so I created a new directory in otrs and put the following lines in the Config.pm:
# article fs dir
$Self->{ArticleDir} = '/opt/otrs/uploads';
But the attachments still end u
All our attachments from Outlook to OTRS
come in as an IPM.Microsoft Mail.Note
Any ideas why.
I'm sure this wasn't the case when we were testing.
We are using OTRS 1.2.3 and Outlook 2002
and POP3 and SMTP on Exchange 5.5.
Rajendrakumar Premji Varsani BSc
(Hons)
___
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Friday 21 January 2005 17:19, Varsani, Rajendrakumar (PSD) wrote:
> Folks,
>
> I/m sure we could see attachements in OTRS but now, if I click on file-2
> either Internet Explorer or OTRS want to know if I want to open or save the
> attachment. If I
Folks,
I/m sure we could see attachements in OTRS but now, if I click on file-2
either Internet Explorer or OTRS want to know if I want to open or save the
attachment. If I click 'open', I can't find an application to open it. If I
save it, I can see that it is a Microsoft Mail Note.
I'm sure i
estions and discussions about OTRS.
Subject: RE: [otrs] Attachments being cut off
Hi Chris,
We are having the same problem at my work with the exact same setup (OTRS
1.3.1, using file system for attachments, win2k). Did you end up solving the
problem?
Cheers
Peter Macaulay
-Original Messag
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Macaulay
Sent: December 3, 2004 6:44 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Attachments being cut off
Hi Chris,
We are having the same problem at my work with the exact same setup (OTRS
1.3.1, using file system for attachment
Sent: Thursday, 4 November 2004 5:57 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Attachments being cut off
There's no error message in OTRS or in the Apache logs. The error comes
when you try to open the file, because it's been severely truncated. WinZIP
say
cripts on the database.
--
Chris Salter
Software Engineer
ZANTAZ, Inc.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Kehl
Sent: November 3, 2004 1:20 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Attachments being cut off
Chris Salter schrieb:
Any suggestions would be greatly appreciated! Thanks!
What does OTRS's and Apaches's log files say?
What are the exact error messages?
What are those Zips - potentially virii-infected attachments being
intercepted by s.th. like nortonorious AntiVirus software or stuff?
Rega
Hi there,
We recently built an updated OTRS system on Windows 2000, running OTRS
1.3.1. Since the upgrade, some of the attachments we receive are
garbled. It doesn't seem to affect all attachments, but it does hit a
lot of them. We typically only receive ZIP files, so I don't know if
other file
o:
[EMAIL PROTECTED]
cc:
(bcc: Sven G Lilie/swisscard)
Subject:
[otrs] Attachments in OTRS 1.2.4 on
Suse Linux 9.1
Hi all,
Does anyone know how to solve the attachment
problem in otrs?
When a customer sends in a mail with an attachment,
the postmasterpop3.pl can not impor
Title: Attachments in OTRS 1.2.4 on Suse Linux 9.1
Hi all,
Does anyone know how to solve the attachment problem in otrs?
When a customer sends in a mail with an attachment, the postmasterpop3.pl can not import the attachment (cause of myssql / otrs config).
This happens because the attachem
ay, 3 July 2004 9:00 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Attachments not viewable
Hi Nigel,
On Fri, Jul 02, 2004 at 03:16:48PM +0100, Nigel Clarke wrote:
> Really appreciate some help with this. Bound to be a simple stuff up
> on my part.
>
> I ha
Cc:
Subject: Re: [otrs] Attachments not viewable
Hi Nigel,
On Fri, Jul 02, 2004 at 03:16:48PM +0100, Nigel Clarke wrote:
> Really appreciate some help with this. Bound to be a simple stuff up on
> my part.
>
Hi Nigel,
On Fri, Jul 02, 2004 at 03:16:48PM +0100, Nigel Clarke wrote:
> Really appreciate some help with this. Bound to be a simple stuff up on
> my part.
>
> I have a problem with viewing attachments like word and excel.
>
> When I try to view them the correct application gets launched but I
Really appreciate some help with this. Bound to be a simple stuff up on
my part.
I have a problem with viewing attachments like word and excel.
When I try to view them the correct application gets launched but I get
garbage presented. If I forward the e-mail to exchange the attachment is
ok.
I
If you have access to the private key for the SSL cert, you can run ssldump
on the session and see the unencrypted traffic.
http://www.rtfm.com/ssldump/
You're using an encrypted session, so ethereal shows only packets with
encrypted data. Impossible to inspect the packets' contents. Is it an
opt
On Monday, May 10, 2004 3:04 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
>>> Which URL does the browser want to connect to? Does the request, if
>>> meant for your OTRS server, reach the server? You may check this
>>> with a paket sniffer like Ethereal. Run a copy on both machines,
>>> filter o
On Monday, May 10, 2004 10:50 AM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
>> What do you mean by 'kill'? What do your logs say (OTRS, Apache)?
>> Regards,
>> Robert Kehl
>
> The logs say nothing...
I can hardly only believe that. Did you have a look at them all?
By default, Apache logs in /va
> What do you mean by 'kill'? What do your logs say (OTRS, Apache)?
> Regards,
> Robert Kehl
The logs say nothing...
After selecting the attachment and pressing the submit button OTRS hangs
(that little progressbar of the IE indicating that it is trying to do
something ) for about three minutes,
On Thursday, April 22, 2004 3:50 PM
[EMAIL PROTECTED] <[EMAIL PROTECTED]>
wrote:
> I forgot to mention...
> Why is there a configoption to limit the filesize that is not used ?
> Or is it used, if i try to attach files larger than the MaxFileUpload
> OTRS just 'kills' itself..
What do you mean by
I forgot to mention...
Why is there a configoption to limit the filesize that is not used ?
Or is it used, if i try to attach files larger than the MaxFileUpload OTRS
just 'kills' itself..
Why is this option not used to display an errormessage/-text to inform the
user that his attachment is too la
We often have problems with too large attachments and i know that i could
increase the max_packet_size of mysql, but i dont want to :)
It would be really nice if the attachment-size gets checked when an agent
selects a file to attach ( that does not solve the problem with incoming
mails/attachment
On Sunday, March 21, 2004 7:13 PM
Roland <[EMAIL PROTECTED]> wrote:
> I have switched to "ArticleStorageFS" as is recommednded for large
> Attachements. Now I have discovered, that the plain.txt file is
> nothing more than the complete MIME message.
> This would not be bad, but this means it alread
I have switched to "ArticleStorageFS" as is recommednded for large
Attachements. Now I have discovered, that the plain.txt file is nothing
more than the complete MIME message.
This would not be bad, but this means it already contains all of the
attachements. So every article directory will need t
Hi Bernhard,
On Mon, Sep 22, 2003 at 04:49:04PM +0200, Bernhard Mandera wrote:
> what must be done so that otrs can send more than one attachment in an
> email?
It's not implemented yet. It's on the todo list for OTRS 2.0.
> Best Regards,
> Bernhard Mandera
>
> --
> PIRONET NDH AG
>
Hallo,
what must be done so that otrs can send more than one attachment in an
email?
Best Regards,
Bernhard Mandera
--
PIRONET NDH AG
Bernhard Mandera
Maarweg 149-161 - 50825 Cologne (Germany)
Phone: +49 (0) 221 770 1332 - Fax: +49 (0) 221 770 1005
Thomas Schuettler wrote:
Martin Edenhofer wrote:
Hi Thomas,
On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote:
Yes, in the demo-system I can see and open the attachments.
In my system the Cc.: and Attachement: are not shown.
One more question. Did you use $OTRS_HOME/SetPe
Martin Edenhofer wrote:
Hi Thomas,
On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote:
Yes, in the demo-system I can see and open the attachments.
In my system the Cc.: and Attachement: are not shown.
One more question. Did you use $OTRS_HOME/SetPermissions.sh?
I'm sory fo
Hi Thomas,
On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote:
> Yes, in the demo-system I can see and open the attachments.
> In my system the Cc.: and Attachement: are not shown.
One more question. Did you use $OTRS_HOME/SetPermissions.sh?
> thomas
Martin
--
Martin Edenhofe
Hi Thomas,
On Fri, Oct 18, 2002 at 05:46:49PM +0200, Thomas Schuettler wrote:
> >A example is:
> >http://stroh.otrs.org/otrs/index.pl?Action=AgentZoom&TicketID=18001
> >(Attachments: ch18.html and file-0).
> >
> >Send your test email (with attachment) to the demo system (demo at
> >otrs.org).
>
Martin Edenhofer wrote:
Hi Thomas,
On Fri, Oct 18, 2002 at 04:12:16PM +0200, Thomas Schuettler wrote:
I have not these links when I zoom the ticket??
I can only see the mail-bode but no links to any files.
I am using otrs-0.5-BETA7 and exim on debian-system.
With mails without attachment I hav
Hi Thomas,
On Fri, Oct 18, 2002 at 04:12:16PM +0200, Thomas Schuettler wrote:
> I have not these links when I zoom the ticket??
> I can only see the mail-bode but no links to any files.
> I am using otrs-0.5-BETA7 and exim on debian-system.
> With mails without attachment I have no problems.
A e
Norbert Munkel wrote:
Hi,
Thomas Schuettler schrieb:
Hello,
I have a problem with attachments. How I can see them.
There should be a couple of links to the attachments (Ticket view)
file-0 contains the Mail-Body
file-1 - file-n should contain the other attachments.
cu,
Norbert
__
Hi,
Thomas Schuettler schrieb:
Hello,
I have a problem with attachments. How I can see them.
There should be a couple of links to the attachments (Ticket view)
file-0 contains the Mail-Body
file-1 - file-n should contain the other attachments.
cu,
Norbert
__
Hello,
I have a problem with attachments. How I can see them.
Thanks
thomas
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