Re: Email Error in stderr log

[Bala iLink]

Hi,


Do you have incoming email configured in your system?

If so, do you have incoming email templates configured?

Thanks,
Bala

From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Lockwood, Teresa <teresa.lockw...@fisglobal.com>
Sent: Tuesday, January 12, 2016 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Email Error in stderr log

**

Good day!  I'm seeing this error about every minute in my stderr log file.



Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork

SEVERE: No field values were specified for submit or modify operation. Specify 
values for the action.



How can I find what email this error pertains to?



Thanks in advance.



~~~

Terri



ARS 8.1.02

ITSM 8.1.02

Midtier 8.1.02

Windows 2008

MS SQL 2008 R2 SP2





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Re: Email Error in stderr log

[Karthik]

Enable filter log on the server email is installed on. This should be captured 
in the log as email engine is trying to create a record. Before the error is 
reported, you should be able to see get entries performed on email templates 
form, find the entry that is the culprit. Apart from this, you should also be 
able to see the email message as well in the logs.

Another way is to enable email engine in debug mode and see the email and the 
error message right next to it.

Regards,
Karthik


> On Jan 12, 2016, at 11:14 AM, Lockwood, Teresa 
>  wrote:
> 
> **
> Good day!  I’m seeing this error about every minute in my stderr log file. 
>  
> Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: No field values were specified for submit or modify operation. 
> Specify values for the action. 
>  
> How can I find what email this error pertains to?
>  
> Thanks in advance.
>  
> ~~~
> Terri
>  
> ARS 8.1.02
> ITSM 8.1.02
> Midtier 8.1.02
> Windows 2008
> MS SQL 2008 R2 SP2
>  
>  
> _
> The information contained in this message is proprietary and/or confidential. 
> If you are not the intended recipient, please: (i) delete the message and all 
> copies; (ii) do not disclose, distribute or use the message in any manner; 
> and (iii) notify the sender immediately. In addition, please be aware that 
> any message addressed to our domain is subject to archiving and review by 
> persons other than the intended recipient. Thank you.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Email Error in stderr log

[Lockwood, Teresa]

Good day!  I'm seeing this error about every minute in my stderr log file.

Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: No field values were specified for submit or modify operation. Specify 
values for the action.

How can I find what email this error pertains to?

Thanks in advance.

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2


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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
other than the intended recipient. Thank you.

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Email Error Logs bombarded with errors

[Champagne, Susan]

Hi folks,
Between 10:14 and 11:51, this morning, our email error logs form was bombarded 
with over 15,000 SEVERE error alerts. During this time, the e-mail flow 
continued. Our system is set up for outgoing messages, only. Remedy 7.6.04 SP3

I have found, in the recent past, that we have encountered several SEVERE error 
messages, similar to what occurred today, but never to the magnitude of today's 
occurrence.

At first, I suspected this issue may have multiplied due to a filter I had 
recently created which would, on Submit of the AR System Email Error Logs form, 
send an e-mail notification to our Service Desk, alerting them of the error. 
So, I disabled the filter to eliminate it as a possible contributor to the 
issue. This was after over 5,000 messages had be received by our Service Desk, 
regarding these email errors.

There were a variety of errors that occurred during this timeframe.

The first error was:

Error Log Message Text: [EOF]

javax.mail.MessagingException: [EOF]

at 
com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363)

at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:836)

at 
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375)

at javax.mail.Service.connect(Service.java:275)

at 
com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)

at 
com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)

at 
com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)

at 
com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)

at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:388)

at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:372)

at 
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)

Other errors were:

Entry does not exist in database
The field is a core system field and cannot be changed 1
Could not connect to SMTP host: .
Exception Reading Response

I have never been able to find an explanation to account for the errors in the 
past, but I'm hoping maybe one of you will be able to assist me in shedding 
some light on what may have been a root cause for such an episode.

Thank you for any assistance you may be able to provide.
Susan Champagne

Health Sciences North's vision is to be globally recognized for patient-centred 
innovation.

The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

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Re: Email Error Logs bombarded with errors

[Nilesh Janjire]

Hi Susan,

From above  Error messages and as per my knowledge these all issues are
related to Network issues instead
“The field is a core system field and cannot be changed 1”.



   1. Check that the SMTP is running on its host. If unsure, verify this
   with your System Administrator.
   2. Disable the custom Workflows which are triggering email error message
   multiple times.

HTH :)



*T.E.A.M. = Together Everyone Achieves More!*

Thanks  Regards,
___
Nilesh Janjire
*BMC Remedy Engineer*
E-Mail: nil nilesh.janj...@vyomlabs.com.janj...@gmail.com

Success with fear of loosing it is Luck !  Success with confidence is
Achievement !

On Wed, Jun 24, 2015 at 1:18 AM, Champagne, Susan schampa...@hsnsudbury.ca
wrote:

 **

 Hi folks,

 Between 10:14 and 11:51, this morning, our email error logs form was
 bombarded with over 15,000 SEVERE error alerts. During this time, the
 e-mail flow continued. Our system is set up for outgoing messages, only.
 Remedy 7.6.04 SP3



 I have found, in the recent past, that we have encountered several SEVERE
 error messages, similar to what occurred today, but never to the magnitude
 of today’s occurrence.



 At first, I suspected this issue may have multiplied due to a filter I had
 recently created which would, on Submit of the AR System Email Error Logs
 form, send an e-mail notification to our Service Desk, alerting them of the
 error. So, I disabled the filter to eliminate it as a possible contributor
 to the issue. This was after over 5,000 messages had be received by our
 Service Desk, regarding these email errors.



 There were a variety of errors that occurred during this timeframe.



 The first error was:

 Error Log Message Text: [EOF]

 javax.mail.MessagingException: [EOF]

 at
 com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363)

 at
 com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:836)

 at
 com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375)

 at javax.mail.Service.connect(Service.java:275)

 at
 com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)

 at
 com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69)

 at
 com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)

 at
 com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)

 at
 com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:388)

 at
 com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:372)

 at
 com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)

 at
 com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)

 at java.lang.Thread.run(Unknown Source)



 Other errors were:



 “Entry does not exist in database….”

 “The field is a core system field and cannot be changed 1”

 “Could not connect to SMTP host: …..”

 “Exception Reading Response”



 I have never been able to find an explanation to account for the errors in
 the past, but I’m hoping maybe one of you will be able to assist me in
 shedding some light on what may have been a root cause for such an episode.



 Thank you for any assistance you may be able to provide.

 Susan Champagne


  Health Sciences North's vision is to be globally recognized for
 patient-centred innovation.
 
 The information contained in this e-mail and document(s) attached are for
 the exclusive use of the addressee and may contain confidential, privileged
 and non-disclosable information. If the recipient of this e-mail is not the
 addressee, such recipient is strictly prohibited from reading,
 photocopying, distributing or otherwise using this e-mail or its content in
 any way.
 _ARSlist: Where the Answers Are and have been for 20 years_

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Remedy Outgoing Email Error

[Hennigan, Sandra]

ARS  ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g

Outgoing email is being sent using. Error on Outgoing messages:

530 5.7.1 Client was not authenticated
com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not 
authenticated

at 
com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at 
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)
at 
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)

Is this a Remedy fix or an Exchange fix? I know that the password is correct; I 
can login to Windows using the email profile  password.

Thank you,

Sandra Hennigan
Remedy Developer

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Re: Remedy Outgoing Email Error

[Jason Miller]

I am leaning towards Remedy config.

Are you using MAPI (with Outlook installed on server) to send emails?
MAPIis the only configuration that will use the email profile you
configure in
Windows.  The error indicates that SMTP is being used.

Another thing to check is the email engine service is running as the AD
account associated with the Exchange mailbox.  If the service is using the
Local System it won't use the mail profile you have setup.

Jason


On Mon, Apr 1, 2013 at 5:04 AM, Hennigan, Sandra
sandra.henni...@usdoj.govwrote:

 **

 ARS  ITSM 8.1 (Full ITSM)

 Windows 2008 SP2

 Oracle 11g

 ** **

 Outgoing email is being sent using. Error on Outgoing messages:

 ** **

 530 5.7.1 Client was not authenticated

 

 com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not
 authenticated

 ** **

 at
 com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)*
 ***

 at
 com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)

 at
 com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)

 at
 com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)*
 ***

 at
 com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194)

 at
 com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)

 at java.lang.Thread.run(Unknown Source)

 ** **

 Is this a Remedy fix or an Exchange fix? I know that the password is
 correct; I can login to Windows using the email profile  password.

 ** **

 Thank you,

 ** **

 Sandra Hennigan

 Remedy Developer
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Remedy Outgoing Email Error - FIXED

[Hennigan, Sandra]

The Exchange admin added the application/email engine server to Exchange by IP 
and that corrected the issue.

Thank you for your repsonses.

Sandra Hennigan
Remedy Developer

From: Hennigan, Sandra
Sent: Monday, April 01, 2013 8:05 AM
To: 'arslist@ARSLIST.ORG'
Subject: Remedy Outgoing Email Error

ARS  ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g

Outgoing email is being sent using. Error on Outgoing messages:

530 5.7.1 Client was not authenticated

com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not 
authenticated

at 
com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at 
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)
at 
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
at java.lang.Thread.run(Unknown Source)

Is this a Remedy fix or an Exchange fix? I know that the password is correct; I 
can login to Windows using the email profile  password.

Thank you,

Sandra Hennigan
Remedy Developer

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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[Hullule, Kiran]

That’s a bug in JAVA Email daemon, you can think of an upgrade of remedy to 
latest version/patch.  There are no plans to fix this in 7.1 version.
To answer your question, you can rely on AR System Email Error Log form for any 
SEVERE errors.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, September 27, 2012 12:45 PM
To: arslist@ARSLIST.ORG
Subject: how to know if an error in the remedy email error logs is from remedy 
email engine or from an external email server

**
Is there a way to  know if an error in the remedy email error logs  is from 
remedy email engine  or from an external email server that remedy connects to 
like exchange server without turning on debug logs in remedy email engine.
We are seeing remedy outgoing emails failed due to an illegal character in the 
To or CC or BCC field.
An illegal character could be a new line  or space or a multibyte character 
etc..
The problem here is the entire email is failing and no one in the To OR CC or 
BCC list is receiving the email just because one of the several emails has a 
syntax error.
If there are 10 people in the email address list, no one is receiving just 
because one email address has issues.
So we want to know if this is limitation on remedy email engine side or 
external email server.
I know may be I need to turn on the email engine debug logs to verify it.
Just want to check with the group before going through the approval process to 
get logs turned on in our production server.
We do not have a dev env with an exchange server connected.
This is ARServer 7.1.


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how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[patchsk]

Is there a way to  know if an error in the remedy email error logs  is from 
remedy email engine  or from an external email server that remedy connects 
to like exchange server without turning on debug logs in remedy email 
engine.
We are seeing remedy outgoing emails failed due to an illegal character in 
the To or CC or BCC field.
An illegal character could be a new line  or space or a multibyte character 
etc..
The problem here is the entire email is failing and no one in the To OR CC 
or BCC list is receiving the email just because one of the several emails 
has a syntax error.
If there are 10 people in the email address list, no one is receiving just 
because one email address has issues.
So we want to know if this is limitation on remedy email engine side or 
external email server.
I know may be I need to turn on the email engine debug logs to verify it.
Just want to check with the group before going through the approval process 
to get logs turned on in our production server.
We do not have a dev env with an exchange server connected.
This is ARServer 7.1.



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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[Karthik]

There is an ar system email error logs form that records errors. Do you
know the exact error text? If not check this form.
On Sep 27, 2012 12:47 PM, patchsk vamsi...@gmail.com wrote:

 **
 Is there a way to  know if an error in the remedy email error logs  is
 from remedy email engine  or from an external email server that remedy
 connects to like exchange server without turning on debug logs in remedy
 email engine.
 We are seeing remedy outgoing emails failed due to an illegal character in
 the To or CC or BCC field.
 An illegal character could be a new line  or space or a multibyte
 character etc..
 The problem here is the entire email is failing and no one in the To OR CC
 or BCC list is receiving the email just because one of the several emails
 has a syntax error.
 If there are 10 people in the email address list, no one is receiving just
 because one email address has issues.
 So we want to know if this is limitation on remedy email engine side or
 external email server.
 I know may be I need to turn on the email engine debug logs to verify it.
 Just want to check with the group before going through the approval
 process to get logs turned on in our production server.
 We do not have a dev env with an exchange server connected.
 This is ARServer 7.1.


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[patchsk]

I was talking about the errors in this form only.
For ex:

Message Text   : Email address contains invalid characters.  füll

How to tell if this is actually exchange server error or remedy email 
engine error.



On Thursday, September 27, 2012 1:04:33 AM UTC-7, Karthik wrote:

 ** 

 There is an ar system email error logs form that records errors. Do you 
 know the exact error text? If not check this form.
 On Sep 27, 2012 12:47 PM, patchsk vams...@gmail.com javascript: 
 wrote:

 ** 
 Is there a way to  know if an error in the remedy email error logs  is 
 from remedy email engine  or from an external email server that remedy 
 connects to like exchange server without turning on debug logs in remedy 
 email engine.
 We are seeing remedy outgoing emails failed due to an illegal character 
 in the To or CC or BCC field.
 An illegal character could be a new line  or space or a multibyte 
 character etc..
 The problem here is the entire email is failing and no one in the To OR 
 CC or BCC list is receiving the email just because one of the several 
 emails has a syntax error.
 If there are 10 people in the email address list, no one 
 is receiving just because one email address has issues.
 So we want to know if this is limitation on remedy email engine side or 
 external email server.
 I know may be I need to turn on the email engine debug logs to verify it.
 Just want to check with the group before going through the approval 
 process to get logs turned on in our production server.
 We do not have a dev env with an exchange server connected.
 This is ARServer 7.1.


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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[Misi Mladoniczky]

Hi,

If addresses are incorrect, it does not really matter if the email engine
or your mail server is the complaining party. The messages are not sent.

So why do you have characters that are not OK?

One way to fix this is to send individual emails to each person instead of
one email with , between addresses.

Just separate the addresses with return instead of , in the
Notification-action, and each user will get an individual email.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 There is an ar system email error logs form that records errors. Do you
 know the exact error text? If not check this form.
 On Sep 27, 2012 12:47 PM, patchsk vamsi...@gmail.com wrote:

 **
 Is there a way to  know if an error in the remedy email error logs  is
 from remedy email engine  or from an external email server that remedy
 connects to like exchange server without turning on debug logs in remedy
 email engine.
 We are seeing remedy outgoing emails failed due to an illegal character
 in
 the To or CC or BCC field.
 An illegal character could be a new line  or space or a multibyte
 character etc..
 The problem here is the entire email is failing and no one in the To OR
 CC
 or BCC list is receiving the email just because one of the several
 emails
 has a syntax error.
 If there are 10 people in the email address list, no one is receiving
 just
 because one email address has issues.
 So we want to know if this is limitation on remedy email engine side or
 external email server.
 I know may be I need to turn on the email engine debug logs to verify
 it.
 Just want to check with the group before going through the approval
 process to get logs turned on in our production server.
 We do not have a dev env with an exchange server connected.
 This is ARServer 7.1.


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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[patchsk]

Actually we want to avoid creating one email entry per email address inside 
remedy, because it is just slow and it is not designed for bulk email blast.
 We want to hand over that task to email servers that are built for doing 
that.
Our each outgoing email usually contains 500 or more email addresses in CC 
list. And our SLA is usually with in a few minutes once an incident happens 
to send a notification to impacted customer.
I agree it does not matter if it failed at remedy level or at smtp server 
level, the end result is email failed reaching end users. 
It seems like the our smtp server vendor has promised that it can properly 
handle these kind of email address errors.
And single error in an email address is causing the whole email to fail. 
So we want to validate if it is the smtp server issue so that they can 
provide a fix.
We wrote workflow to validate or handle these at remedy level but seems 
like users did not like that when they are handling hundreds of email 
addresses and getting popup errors from remedy when they copy paste from 
their spread sheets.




On Thursday, September 27, 2012 1:14:48 AM UTC-7, Misi Mladoniczky wrote:

 Hi, 

 If addresses are incorrect, it does not really matter if the email engine 
 or your mail server is the complaining party. The messages are not sent. 

 So why do you have characters that are not OK? 

 One way to fix this is to send individual emails to each person instead of 
 one email with , between addresses. 

 Just separate the addresses with return instead of , in the 
 Notification-action, and each user will get an individual email. 

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) 

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): 
 * RRR|License - Not enough Remedy licenses? Save money by optimizing. 
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. 
 Find these products, and many free tools and utilities, at http://rrr.se. 

  There is an ar system email error logs form that records errors. Do you 
  know the exact error text? If not check this form. 
  On Sep 27, 2012 12:47 PM, patchsk vams...@gmail.com javascript: 
 wrote: 
  
  ** 
  Is there a way to  know if an error in the remedy email error logs  is 
  from remedy email engine  or from an external email server that remedy 
  connects to like exchange server without turning on debug logs in 
 remedy 
  email engine. 
  We are seeing remedy outgoing emails failed due to an illegal character 
  in 
  the To or CC or BCC field. 
  An illegal character could be a new line  or space or a multibyte 
  character etc.. 
  The problem here is the entire email is failing and no one in the To OR 
  CC 
  or BCC list is receiving the email just because one of the several 
  emails 
  has a syntax error. 
  If there are 10 people in the email address list, no one is receiving 
  just 
  because one email address has issues. 
  So we want to know if this is limitation on remedy email engine side or 
  external email server. 
  I know may be I need to turn on the email engine debug logs to verify 
  it. 
  Just want to check with the group before going through the approval 
  process to get logs turned on in our production server. 
  We do not have a dev env with an exchange server connected. 
  This is ARServer 7.1. 
  
  
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
  
  
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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[Misi Mladoniczky]

Hi,

Why not create some workflow that munches through the CC-filed and removes
any non-compliant character?

FLTR 301:
  Run If: 'CC' LIKE %[^-A-Za-z.,@]%
Set-Fields: tmp = $CC$
Set-Fields: CC = $NULL$
FLTR 303:
  Run If: 'tmp' LIKE [-A-Za-z.,@ ]%
Set-Fields: CC = $CC$+REPLACE(LEFTC($tmp$),  , )
  Else
Set-Fields: CC = $CC$+_
FLTR 303:
  Run If: 'tmp' != $NULL$
Set-Fields: tmp = SUBSTRC($tmp$, 1)
Goto: 302

And it is not hard to turn on debug logging, where it will be apparent
where the error is thrown.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Actually we want to avoid creating one email entry per email address
 inside
 remedy, because it is just slow and it is not designed for bulk email
 blast.
  We want to hand over that task to email servers that are built for doing
 that.
 Our each outgoing email usually contains 500 or more email addresses in CC
 list. And our SLA is usually with in a few minutes once an incident
 happens
 to send a notification to impacted customer.
 I agree it does not matter if it failed at remedy level or at smtp server
 level, the end result is email failed reaching end users.
 It seems like the our smtp server vendor has promised that it can properly
 handle these kind of email address errors.
 And single error in an email address is causing the whole email to fail.
 So we want to validate if it is the smtp server issue so that they can
 provide a fix.
 We wrote workflow to validate or handle these at remedy level but seems
 like users did not like that when they are handling hundreds of email
 addresses and getting popup errors from remedy when they copy paste from
 their spread sheets.




 On Thursday, September 27, 2012 1:14:48 AM UTC-7, Misi Mladoniczky wrote:

 Hi,

 If addresses are incorrect, it does not really matter if the email
 engine
 or your mail server is the complaining party. The messages are not sent.

 So why do you have characters that are not OK?

 One way to fix this is to send individual emails to each person instead
 of
 one email with , between addresses.

 Just separate the addresses with return instead of , in the
 Notification-action, and each user will get an individual email.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

  There is an ar system email error logs form that records errors. Do
 you
  know the exact error text? If not check this form.
  On Sep 27, 2012 12:47 PM, patchsk vams...@gmail.com javascript:
 wrote:
 
  **
  Is there a way to  know if an error in the remedy email error logs
 is
  from remedy email engine  or from an external email server that
 remedy
  connects to like exchange server without turning on debug logs in
 remedy
  email engine.
  We are seeing remedy outgoing emails failed due to an illegal
 character
  in
  the To or CC or BCC field.
  An illegal character could be a new line  or space or a multibyte
  character etc..
  The problem here is the entire email is failing and no one in the To
 OR
  CC
  or BCC list is receiving the email just because one of the several
  emails
  has a syntax error.
  If there are 10 people in the email address list, no one is receiving
  just
  because one email address has issues.
  So we want to know if this is limitation on remedy email engine side
 or
  external email server.
  I know may be I need to turn on the email engine debug logs to verify
  it.
  Just want to check with the group before going through the approval
  process to get logs turned on in our production server.
  We do not have a dev env with an exchange server connected.
  This is ARServer 7.1.
 
 
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 
 
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Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

[David Durling]

Do you have some mailing lists for your customers you could utilize instead of 
individual addresses?  I don’t have near your active customer base, but I’d 
hate to rely on a list of 500 addresses being exactly right for delivery to 
happen.

Maybe obvious, but have you had someone check the smtp server error logs?  I 
suppose if the errors were flagged there, they’d be located there, too – my 
reasoning, anyway.

David

David Durling
University of Georgia

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, September 27, 2012 4:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to know if an error in the remedy email error logs is from 
remedy email engine or from an external email server

**
Actually we want to avoid creating one email entry per email address inside 
remedy, because it is just slow and it is not designed for bulk email blast.
 We want to hand over that task to email servers that are built for doing that.
Our each outgoing email usually contains 500 or more email addresses in CC 
list. And our SLA is usually with in a few minutes once an incident happens to 
send a notification to impacted customer.
I agree it does not matter if it failed at remedy level or at smtp server 
level, the end result is email failed reaching end users.
It seems like the our smtp server vendor has promised that it can properly 
handle these kind of email address errors.
And single error in an email address is causing the whole email to fail.
So we want to validate if it is the smtp server issue so that they can provide 
a fix.
We wrote workflow to validate or handle these at remedy level but seems like 
users did not like that when they are handling hundreds of email addresses and 
getting popup errors from remedy when they copy paste from their spread sheets.




On Thursday, September 27, 2012 1:14:48 AM UTC-7, Misi Mladoniczky wrote:
Hi,

If addresses are incorrect, it does not really matter if the email engine
or your mail server is the complaining party. The messages are not sent.

So why do you have characters that are not OK?

One way to fix this is to send individual emails to each person instead of
one email with , between addresses.

Just separate the addresses with return instead of , in the
Notification-action, and each user will get an individual email.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 There is an ar system email error logs form that records errors. Do you
 know the exact error text? If not check this form.
 On Sep 27, 2012 12:47 PM, patchsk vams...@gmail.comjavascript: wrote:

 **
 Is there a way to  know if an error in the remedy email error logs  is
 from remedy email engine  or from an external email server that remedy
 connects to like exchange server without turning on debug logs in remedy
 email engine.
 We are seeing remedy outgoing emails failed due to an illegal character
 in
 the To or CC or BCC field.
 An illegal character could be a new line  or space or a multibyte
 character etc..
 The problem here is the entire email is failing and no one in the To OR
 CC
 or BCC list is receiving the email just because one of the several
 emails
 has a syntax error.
 If there are 10 people in the email address list, no one is receiving
 just
 because one email address has issues.
 So we want to know if this is limitation on remedy email engine side or
 external email server.
 I know may be I need to turn on the email engine debug logs to verify
 it.
 Just want to check with the group before going through the approval
 process to get logs turned on in our production server.
 We do not have a dev env with an exchange server connected.
 This is ARServer 7.1.


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 Answers Are_

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 www.arslist.orghttp://www.arslist.org
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Outgoing Email Error: Not Connected on Some Emails Not All

[Sharon Menachem]

Hi All,

I have Arsystem 7.5 email engine installed with a 7.5 ARSystem server. I have 
multiple outgoing email mailboxes sending emails through one of two exchange 
smtp servers. Most of the emails go through ok but not a small percentage error 
out with the following error:

Not connected
java.lang.IllegalStateException: Not connected
at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:365)
at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:220)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

Obviously this is not a simple port issue as the majority of emails do go out.

There is no common denominator as far as which emails go out and which don't, 
it happens with both exchange servers, multiple email accounts, at all hours of 
day and night, out of the box notifications and custom, html templates and 
plain text.

As you can imagine this is causing major issues so any ideas would be 
gratefully received.

Thanks,
Sharon


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Email Error Message 362

[Brittain, Mark]

Good Morning,

Has anyone seen an error message like this in the AR System Email Error Logs? I 
have a couple of these and the numbers between RED and TMP are different. The 
mailbox is in the /var/mail directory.

Mailbox Name: Out_Going
Message Type: Severe
Message Number:  362
Message Text: Cannot find/open the directory file /var/tmp/RED6550561TMP

ARS 6.3 patch 20
SunOS 5.9
Oracle 9.2

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-317-2897



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: Email Error Message 362

[Joe Martin D'Souza]

Have you checked the permissions of the file it is trying to attempt to open? 
You may have started the AR System as a different user leaving the file 
inaccessible to the current user that started the AR System.

Joe

From: Brittain, Mark 
Sent: Monday, November 14, 2011 11:09 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Email Error Message 362

** 
Good Morning,

 

Has anyone seen an error message like this in the AR System Email Error Logs? I 
have a couple of these and the numbers between RED and TMP are different. The 
mailbox is in the /var/mail directory.

 

Mailbox Name: Out_Going

Message Type: Severe

Message Number:  362

Message Text: Cannot find/open the directory file /var/tmp/RED6550561TMP

 

ARS 6.3 patch 20

SunOS 5.9

Oracle 9.2

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

NaviSite – A Time Warner Cable Company

mbritt...@navisite.com

Office: 315-453-2912 x5335

Mobile: 315-317-2897

 




This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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Re: Email Error Message 362

[Murnane, Phil]

Mark:

You might also check whether /var/tmp is out of space.

--Phil


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On 
Behalf Of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Monday, November 14, 2011 13:39
To: arslist@ARSLIST.ORG
Subject: Re: Email Error Message 362

**

Have you checked the permissions of the file it is trying to attempt to open? 
You may have started the AR System as a different user leaving the file 
inaccessible to the current user that started the AR System.

Joe

From: Brittain, Markmailto:mbritt...@navisite.com
Sent: Monday, November 14, 2011 11:09 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Email Error Message 362

**
Good Morning,

Has anyone seen an error message like this in the AR System Email Error Logs? I 
have a couple of these and the numbers between RED and TMP are different. The 
mailbox is in the /var/mail directory.

Mailbox Name: Out_Going
Message Type: Severe
Message Number:  362
Message Text: Cannot find/open the directory file /var/tmp/RED6550561TMP

ARS 6.3 patch 20
SunOS 5.9
Oracle 9.2

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-317-2897



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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Incoming Email Error

[Kevin Thornley]

 
All
 
I had an issue with a filter that was causing an error on the incoming email 
message template we are using. 
I've corrected this issue, So my questions is there a simple way to reinvoke 
the workflow on these records with errors in the AR System Email Messages form 
without manually resending an email on all these records in question ?
 
Thanks
Kevin 
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Re: Incoming Email Error

[Martin, Dwayne - martinrd]

Kevin,

I don't know if this is simple, but you can:

1. Add a display-only Send email radio button field to your form with the 
option of Yes.

2.Set your filter to fire whenever 'TR.Send email' = Yes.

3.Do a search and find all the entries that were supposed to send the email 
but didn't

4.Do a Modify All and set Send email to Yes.

5.Delete the Send email field.

Dwayne Martin
James Madison University
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Thornley
Sent: Wednesday, November 24, 2010 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Incoming Email Error

**

All

I had an issue with a filter that was causing an error on the incoming email 
message template we are using.
I've corrected this issue, So my questions is there a simple way to reinvoke 
the workflow on these records with errors in the AR System Email Messages form 
without manually resending an email on all these records in question ?

Thanks
Kevin
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Resolved RE: Incoming Email Error

[Kevin Thornley]

Thanks Dwayne

I thought maybe there was somthing I was missing rather than writing a new 
filter.
 
FYI. In the filter I had to add a replace function on the email message body to 
correct the password info.
 
Kevin 


Date: Wed, 24 Nov 2010 16:49:26 +
From: marti...@jmu.edu
Subject: Re: Incoming Email Error
To: arslist@ARSLIST.ORG

** 




Kevin,
 
I don’t know if this is simple, but you can:
1. Add a display-only “Send email” radio button field to your form with the 
option of “Yes.”  
2.Set your filter to fire whenever ‘TR.Send email’ = “Yes.”  
3.Do a search and find all the entries that were supposed to send the email 
but didn’t
4.Do a “Modify All” and set “Send email” to “Yes.”
5.Delete the “Send email” field.
 
Dwayne Martin
James Madison University

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Thornley
Sent: Wednesday, November 24, 2010 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Incoming Email Error
 
** 
 
All
 
I had an issue with a filter that was causing an error on the incoming email 
message template we are using. 
I've corrected this issue, So my questions is there a simple way to reinvoke 
the workflow on these records with errors in the AR System Email Messages form 
without manually resending an email on all these records in question ?
 
Thanks
Kevin
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www.wwrug.com ARSlist: Where the Answers Are_ 
  
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Re: Email Error 4928

[David Durling]

Mark,

I can't help much, since this sounds like it might be related to email 
instruction templates -


but the message number explanation should be listed in the Error 
Messages Guide for 6.3.


David Durling
Enterprise IT Services
University of Georgia

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Email Error 4928

[Brittain, Mark]

HI All,

I had an incoming HTML formatted email with links on the bottom of the email 
like this:
 Approve   Approve And Forward   Forward   Reject  Request Information

Somehow the server is thinking this is some kind of instruction but can't find 
it and send this back to the source.

Instruction:
Instruction Number:0
Instruction Template:

Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text:  Approve   Approve And Forward   Forward   Reject  Request 
Information

Any ideas on how to track this down? Also it would be great if someone can 
point me to the definitions of the Message Numbers.
ARS 6.3 patch 20
SunOS 5.9
Oracle 9.2

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.commailto:mbritt...@navisite.com
(315) 453-2912 x5835 (Phone)
(315) 317.2897 (Cell)



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
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Re: Email Error

[Tim Rondeau]

Yes, that is why this is hard to trace.  The Exchange folks see the email going 
into the remedy box, but I do not see these ever hitting remedy.  This happens 
only now and then.   Out of the 30,000 plus emails a day, just a few don't make 
it in.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, March 29, 2010 7:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Error

Are any e-mails getting sent out successfully?  My first thought is that it may 
be having issues connecting to the mail server, or the connection is getting 
reset before the e-mail engine expects, so when it tries to go and do some next 
action, the connection is no longer valid.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Monday, March 29, 2010 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Email Error

AR system 7.1 patch 7 for Email Engine

Anyone know why the following errors in the stderr.log for email.

Error Log:

SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: Email Error

[Chaudhari, Yogendra]

This error gets when connection to mail server gets timed out, EE 
re-establishes the connection to mail server after OutingConnectionRecycleSize 
in EmailDaemon.propeties property value Or if there are no further messages in 
queue to send across.

Regards,
Yogendra


DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Monday, March 29, 2010 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Email Error

AR system 7.1 patch 7 for Email Engine

Anyone know why the following errors in the stderr.log for email.

Error Log:

SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)

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Email Error

[Tim Rondeau]

AR system 7.1 patch 7 for Email Engine

Anyone know why the following errors in the stderr.log for email.

Error Log:

SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)

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Re: Email Error

[Lyle Taylor]

Are any e-mails getting sent out successfully?  My first thought is that it may 
be having issues connecting to the mail server, or the connection is getting 
reset before the e-mail engine expects, so when it tries to go and do some next 
action, the connection is no longer valid.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Monday, March 29, 2010 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Email Error

AR system 7.1 patch 7 for Email Engine

Anyone know why the following errors in the stderr.log for email.

Error Log:

SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

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AR System Email Error Logs

[Kemes, Lisa]

Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044  Mailbox Name is missing and no default Mailbox 
has been configured

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Re: AR System Email Error Logs

[Lyle Taylor]

Email ID is the field that links the two records together (same field on both 
forms).  If you don't find the corresponding e-mail in the email messages form, 
it's possible that that record has been deleted.  OOB, the errors form does not 
get cleaned up when an email gets removed from the email messages form (I added 
a filter on our system to fix that and keep the email errors form from getting 
filled up with error messages that no longer have a corresponding e-mail in the 
messages form).

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044  Mailbox Name is missing and no default Mailbox 
has been configured

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

Hi Lisa,

 

Error messages in the AR System Email Error Log are already linked with
the associated message in AR System Email Message.  You have to select
Yes for the Display Advanced Options: on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is $Email ID$ = 'Email ID'

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044  Mailbox Name is missing and no default
Mailbox has been configured

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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Re: AR System Email Error Logs

[Kemes, Lisa]

Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Hi Lisa,

Error messages in the AR System Email Error Log are already linked with the 
associated message in AR System Email Message.  You have to select Yes for 
the Display Advanced Options: on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is $Email ID$ = 'Email ID'

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044  Mailbox Name is missing and no default Mailbox 
has been configured

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

Yes, there some instances where an error would cause the Email Message to
get deleted. This is more prone to occur on inbound messages.  For example,
if an inbound email is supposed to generate a new incident (or other
application record) on submit to the Email Message form, and there is a
required field value missing (or some other invalid value), the transaction
will rollback and the email message will be deleted.  In this case however,
the error should still appear in the error log.

 

Leonard 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Thanks, so what happens if the email id on the AR System Email Error Logs
form doesn't match anything on the AR System Email Messages form.  We don't
delete the email messages records.  

 

Do some errors happen that are so severe that an Email Message record is not
created?

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Hi Lisa,

 

Error messages in the AR System Email Error Log are already linked with
the associated message in AR System Email Message.  You have to select
Yes for the Display Advanced Options: on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is $Email ID$ = 'Email ID'

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044  Mailbox Name is missing and no default
Mailbox has been configured

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

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Are_ 

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Re: AR System Email Error Logs

[Kemes, Lisa]

Do you think this happens with Outbound messages too?  I have some errors with 
our outbound mailbox as well.


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Yes, there some instances where an error would cause the Email Message to get 
deleted. This is more prone to occur on inbound messages.  For example, if an 
inbound email is supposed to generate a new incident (or other application 
record) on submit to the Email Message form, and there is a required field 
value missing (or some other invalid value), the transaction will rollback and 
the email message will be deleted.  In this case however, the error should 
still appear in the error log.

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Hi Lisa,

Error messages in the AR System Email Error Log are already linked with the 
associated message in AR System Email Message.  You have to select Yes for 
the Display Advanced Options: on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is $Email ID$ = 'Email ID'

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044  Mailbox Name is missing and no default Mailbox 
has been configured

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: AR System Email Error Logs

[Leonard Neely - FOJ]

I believe this would only be the case for inbound since the error is
generated by the AR System Email Daemon.  For outbound, there's no
application validation the needs to take place on submit to the Email
Messages form via a Notify action.  As far as the 110044 error you are
troubleshooting, it sounds like you don't have an outbound mailbox
configured as the Default.

 

Leonard

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Do you think this happens with Outbound messages too?  I have some errors
with our outbound mailbox as well.

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Yes, there some instances where an error would cause the Email Message to
get deleted. This is more prone to occur on inbound messages.  For example,
if an inbound email is supposed to generate a new incident (or other
application record) on submit to the Email Message form, and there is a
required field value missing (or some other invalid value), the transaction
will rollback and the email message will be deleted.  In this case however,
the error should still appear in the error log.

 

Leonard 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

 

** 

Thanks, so what happens if the email id on the AR System Email Error Logs
form doesn't match anything on the AR System Email Messages form.  We don't
delete the email messages records.  

 

Do some errors happen that are so severe that an Email Message record is not
created?

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

** 

Hi Lisa,

 

Error messages in the AR System Email Error Log are already linked with
the associated message in AR System Email Message.  You have to select
Yes for the Display Advanced Options: on the Email Messages record then
the [Error] tab will show.  On the table field, the error from the Error Log
will show.  The Table qualification is $Email ID$ = 'Email ID'

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

 

** 

Is there anyway to link a record in the AR System Email Error Log to a
record in the AR System Email Messages Form?

 

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

 

I'd like to know which message is causing errors.  I looked at the Time
Stamp on the Error Log record and I don't see ANYTHING that rejected or
shows any errors within that timeframe.

 

I'm looking at an error 110044  Mailbox Name is missing and no default
Mailbox has been configured

 

ARS 7.1 p7

Windows 2003

Oracle 10g

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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Re: AR System Email Error Logs

[Kemes, Lisa]

That's another puzzler, our outgoing mailbox has Yes for the field Default 
Outgoing Mailbox  But we don't have anything in the Default Addressing 
Fields


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
I believe this would only be the case for inbound since the error is generated 
by the AR System Email Daemon.  For outbound, there's no application validation 
the needs to take place on submit to the Email Messages form via a Notify 
action.  As far as the 110044 error you are troubleshooting, it sounds like you 
don't have an outbound mailbox configured as the Default.

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Do you think this happens with Outbound messages too?  I have some errors with 
our outbound mailbox as well.


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Yes, there some instances where an error would cause the Email Message to get 
deleted. This is more prone to occur on inbound messages.  For example, if an 
inbound email is supposed to generate a new incident (or other application 
record) on submit to the Email Message form, and there is a required field 
value missing (or some other invalid value), the transaction will rollback and 
the email message will be deleted.  In this case however, the error should 
still appear in the error log.

Leonard

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs

**
Thanks, so what happens if the email id on the AR System Email Error Logs form 
doesn't match anything on the AR System Email Messages form.  We don't delete 
the email messages records.

Do some errors happen that are so severe that an Email Message record is not 
created?


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Tuesday, February 02, 2010 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Error Logs
**
Hi Lisa,

Error messages in the AR System Email Error Log are already linked with the 
associated message in AR System Email Message.  You have to select Yes for 
the Display Advanced Options: on the Email Messages record then the [Error] 
tab will show.  On the table field, the error from the Error Log will show.  
The Table qualification is $Email ID$ = 'Email ID'

HTH

Leonard Neely
Column Technologies

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 02, 2010 9:45 AM
To: arslist@ARSLIST.ORG
Subject: AR System Email Error Logs

**
Is there anyway to link a record in the AR System Email Error Log to a record 
in the AR System Email Messages Form?

I tried the Mailbox ID, and Email ID fields and I'm not getting anything.

I'd like to know which message is causing errors.  I looked at the Time Stamp 
on the Error Log record and I don't see ANYTHING that rejected or shows any 
errors within that timeframe.

I'm looking at an error 110044  Mailbox Name is missing and no default Mailbox 
has been configured

ARS 7.1 p7
Windows 2003
Oracle 10g

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Email Error Log

[Aluru, Radhika]

Hi All,

 

My email engine is running using SMTP email configuration. Email
services are using LAN account to restart the services and same details
are present in the Email configuration form. But remedy email engine is
not sending email messages. Below is the error message that I see in the
email error log. 

 

null 

javax.mail.AuthenticationFailedException

  at javax.mail.Service.connect(Service.java:306)

  at
com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:4
18)

  at
com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:190)

  at
com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

  at java.lang.Thread.run(Unknown Source)

 

Can anyone please help me in resolving this issue? Do I need to change
any details in emaildaemon.properties?

 

Server details:

 

AR Server Version 7.1 patch 3

 

Regards,

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919948186333

 


Confidentiality Note: The information contained in this message, and any 
attachments, may contain confidential and/or privileged material.  It is 
intended solely for the person(s) or entity to which it is addressed.  Any 
review, retransmission, dissemination, or taking of any action in
reliance upon this information by persons or entities other than the intended 
recipient(s) is prohibited.  If you received this in error, please contact the 
sender and delete the material from any computer.


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Re: Email Error Log

[Frank Caruso]

Try KB16729:
http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1doc=16729sid=3352098type=Publishedterms=searchTermsuser=Self
Help

Also, the ARS Email Engine pdf has a lot of the same information in
the trouble shooting section.


On Wed, Aug 26, 2009 at 11:06 AM, Aluru,
Radhikaradhika.al...@invesco.com wrote:
 **

 Hi All,



 My email engine is running using SMTP email configuration. Email services
 are using LAN account to restart the services and same details are present
 in the Email configuration form. But remedy email engine is not sending
 email messages. Below is the error message that I see in the email error
 log.



 null

 javax.mail.AuthenticationFailedException

   at javax.mail.Service.connect(Service.java:306)

   at
 com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:418)

   at
 com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:190)

   at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

   at java.lang.Thread.run(Unknown Source)



 Can anyone please help me in resolving this issue? Do I need to change any
 details in emaildaemon.properties?



 Server details:



 AR Server Version 7.1 patch 3



 Regards,

 Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
 00919948186333



 
 Confidentiality Note: The information contained in this message, and any
 attachments, may contain confidential and/or privileged material.  It is
 intended solely for the person(s) or entity to which it is addressed.  Any
 review, retransmission, dissemination, or taking of any action in
 reliance upon this information by persons or entities other than the
 intended recipient(s) is prohibited.  If you received this in error, please
 contact the sender and delete the material from any computer.
 

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Remedy Email Error : Client does not have permissions to send as this sender

[Raj]

Hello All,

I getting the following error :



Client does not have permissions to send as this sender in Remedy
Email Engine.



Does anybody know, what could be the reason.



Thanks,

Raj

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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Grooms, Frederick W]

I think it means that the login that the Remedy Email Engine uses to login to 
your email server does not have rights to send emails.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Thursday, August 20, 2009 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Email Error : Client does not have permissions to send as this 
sender

Hello All,

I getting the following error :

Client does not have permissions to send as this sender in Remedy
Email Engine.

Does anybody know, what could be the reason.

Thanks,

Raj

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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Lyle Taylor]

It sounds more like you're logging into the mail server with an account that's 
different than what you've specified as the sender e-mail address in your 
mailbox configuration.  For example, if you're logging into an Exchange server 
as serveraccount, but you've got the From address in Remedy configured as 
remedyaddr...@mycompany.com, then you're effectively trying to send e-mail as 
a different user than you're logged in as, and the mail server needs to be 
configured so that you have that permission.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 20, 2009 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

I think it means that the login that the Remedy Email Engine uses to login to 
your email server does not have rights to send emails.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Thursday, August 20, 2009 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Email Error : Client does not have permissions to send as this 
sender

Hello All,

I getting the following error :

Client does not have permissions to send as this sender in Remedy
Email Engine.

Does anybody know, what could be the reason.

Thanks,

Raj

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Ravi]

Thank you for your reply guys.

After making the necessary changes what you guys suggested, Now i am getting
different error message.

com.sun.mail.pop3store protocolconnect
severe: connect failed; nested exception is : java.net.connectexception:
connection refused: connect
javax.mail.messagingexception connect failed; nested exception is:
java.net.connectexception: connection refused: connect

what could be the reason?

Thanks,
Raj

On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor tayl...@ldschurch.org wrote:

 It sounds more like you're logging into the mail server with an account
 that's different than what you've specified as the sender e-mail address in
 your mailbox configuration.  For example, if you're logging into an Exchange
 server as serveraccount, but you've got the From address in Remedy
 configured as remedyaddr...@mycompany.com, then you're effectively
 trying to send e-mail as a different user than you're logged in as, and the
 mail server needs to be configured so that you have that permission.

 Lyle

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Grooms, Frederick W
 Sent: Thursday, August 20, 2009 3:54 PM
 To: arslist@ARSLIST.ORG
  Subject: Re: Remedy Email Error : Client does not have permissions to
 send as this sender

 I think it means that the login that the Remedy Email Engine uses to login
 to your email server does not have rights to send emails.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Raj
 Sent: Thursday, August 20, 2009 4:50 PM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Email Error : Client does not have permissions to send as
 this sender

 Hello All,

 I getting the following error :

 Client does not have permissions to send as this sender in Remedy
 Email Engine.

 Does anybody know, what could be the reason.

 Thanks,

 Raj


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  NOTICE: This email message is for the sole use of the intended
 recipient(s) and may contain confidential and privileged information. Any
 unauthorized review, use, disclosure or distribution is prohibited. If you
 are not the intended recipient, please contact the sender by reply email and
 destroy all copies of the original message.


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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Lyle Taylor]

What changes did you make?  It sounds like it can't connect to the mail server.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Thursday, August 20, 2009 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

**
Thank you for your reply guys.

After making the necessary changes what you guys suggested, Now i am getting 
different error message.

com.sun.mail.pop3store protocolconnect
severe: connect failed; nested exception is : java.net.connectexception: 
connection refused: connect
javax.mail.messagingexception connect failed; nested exception is: 
java.net.connectexception: connection refused: connect

what could be the reason?

Thanks,
Raj
On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
It sounds more like you're logging into the mail server with an account that's 
different than what you've specified as the sender e-mail address in your 
mailbox configuration.  For example, if you're logging into an Exchange server 
as serveraccount, but you've got the From address in Remedy configured as 
remedyaddr...@mycompany.commailto:remedyaddr...@mycompany.com, then you're 
effectively trying to send e-mail as a different user than you're logged in as, 
and the mail server needs to be configured so that you have that permission.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Thursday, August 20, 2009 3:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

I think it means that the login that the Remedy Email Engine uses to login to 
your email server does not have rights to send emails.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Thursday, August 20, 2009 4:50 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy Email Error : Client does not have permissions to send as this 
sender

Hello All,

I getting the following error :

Client does not have permissions to send as this sender in Remedy
Email Engine.

Does anybody know, what could be the reason.

Thanks,

Raj

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
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review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Howard Richter]

Maybe a network issue, between the arsystem box and mail server.

hbr

On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor tayl...@ldschurch.org wrote:

 **

 What changes did you make?  It sounds like it can’t connect to the mail
 server.



 Lyle



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Ravi
 *Sent:* Thursday, August 20, 2009 4:55 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Remedy Email Error : Client does not have permissions to
 send as this sender



 **

 Thank you for your reply guys.



 After making the necessary changes what you guys suggested, Now i am
 getting different error message.



 com.sun.mail.pop3store protocolconnect

 severe: connect failed; nested exception is : java.net.connectexception:
 connection refused: connect

 javax.mail.messagingexception connect failed; nested exception is:
 java.net.connectexception: connection refused: connect



 what could be the reason?



 Thanks,

 Raj

 On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor tayl...@ldschurch.org
 wrote:

 It sounds more like you're logging into the mail server with an account
 that's different than what you've specified as the sender e-mail address in
 your mailbox configuration.  For example, if you're logging into an Exchange
 server as serveraccount, but you've got the From address in Remedy
 configured as remedyaddr...@mycompany.com, then you're effectively
 trying to send e-mail as a different user than you're logged in as, and the
 mail server needs to be configured so that you have that permission.

 Lyle


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Grooms, Frederick W
 Sent: Thursday, August 20, 2009 3:54 PM
 To: arslist@ARSLIST.ORG

 Subject: Re: Remedy Email Error : Client does not have permissions to send
 as this sender

 I think it means that the login that the Remedy Email Engine uses to login
 to your email server does not have rights to send emails.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Raj
 Sent: Thursday, August 20, 2009 4:50 PM
 To: arslist@ARSLIST.ORG
 Subject: Remedy Email Error : Client does not have permissions to send as
 this sender

 Hello All,

 I getting the following error :

 Client does not have permissions to send as this sender in Remedy
 Email Engine.

 Does anybody know, what could be the reason.

 Thanks,

 Raj


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  NOTICE: This email message is for the sole use of the intended
 recipient(s) and may contain confidential and privileged information. Any
 unauthorized review, use, disclosure or distribution is prohibited. If you
 are not the intended recipient, please contact the sender by reply email and
 destroy all copies of the original message.



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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Kiran, Ravi]

changed the sender email address to remed...@, And in the exchange server, 
the username for remedy is RemedySA.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Thursday, August 20, 2009 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

**
Maybe a network issue, between the arsystem box and mail server.

hbr

On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**

What changes did you make?  It sounds like it can't connect to the mail server.



Lyle



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ravi
Sent: Thursday, August 20, 2009 4:55 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender



**

Thank you for your reply guys.



After making the necessary changes what you guys suggested, Now i am getting 
different error message.



com.sun.mail.pop3store protocolconnect

severe: connect failed; nested exception is : java.net.connectexception: 
connection refused: connect

javax.mail.messagingexception connect failed; nested exception is: 
java.net.connectexception: connection refused: connect



what could be the reason?



Thanks,

Raj

On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:

It sounds more like you're logging into the mail server with an account that's 
different than what you've specified as the sender e-mail address in your 
mailbox configuration.  For example, if you're logging into an Exchange server 
as serveraccount, but you've got the From address in Remedy configured as 
remedyaddr...@mycompany.commailto:remedyaddr...@mycompany.com, then you're 
effectively trying to send e-mail as a different user than you're logged in as, 
and the mail server needs to be configured so that you have that permission.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Thursday, August 20, 2009 3:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

I think it means that the login that the Remedy Email Engine uses to login to 
your email server does not have rights to send emails.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Thursday, August 20, 2009 4:50 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy Email Error : Client does not have permissions to send as this 
sender

Hello All,

I getting the following error :

Client does not have permissions to send as this sender in Remedy
Email Engine.

Does anybody know, what could be the reason.

Thanks,

Raj

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Remedy Email Error : Client does not have permissions to send as this sender

[Lyle Taylor]

I'm not sure your change has anything to do with this.  Looking closer at the 
error, it looks like it's failing while connecting to a POP3 server.  Do you 
have an incoming mailbox configured using POP3?  If so, I would validate your 
configuration settings to make sure that you're going to the correct place, 
including the correct port.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kiran, Ravi
Sent: Thursday, August 20, 2009 5:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

**
changed the sender email address to remed...@, And in the exchange server, 
the username for remedy is RemedySA.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Thursday, August 20, 2009 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender
**
Maybe a network issue, between the arsystem box and mail server.

hbr
On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**

What changes did you make?  It sounds like it can't connect to the mail server.



Lyle



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ravi
Sent: Thursday, August 20, 2009 4:55 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender



**

Thank you for your reply guys.



After making the necessary changes what you guys suggested, Now i am getting 
different error message.



com.sun.mail.pop3store protocolconnect

severe: connect failed; nested exception is : java.net.connectexception: 
connection refused: connect

javax.mail.messagingexception connect failed; nested exception is: 
java.net.connectexception: connection refused: connect



what could be the reason?



Thanks,

Raj

On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor 
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:

It sounds more like you're logging into the mail server with an account that's 
different than what you've specified as the sender e-mail address in your 
mailbox configuration.  For example, if you're logging into an Exchange server 
as serveraccount, but you've got the From address in Remedy configured as 
remedyaddr...@mycompany.commailto:remedyaddr...@mycompany.com, then you're 
effectively trying to send e-mail as a different user than you're logged in as, 
and the mail server needs to be configured so that you have that permission.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Thursday, August 20, 2009 3:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

Subject: Re: Remedy Email Error : Client does not have permissions to send as 
this sender

I think it means that the login that the Remedy Email Engine uses to login to 
your email server does not have rights to send emails.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Thursday, August 20, 2009 4:50 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Remedy Email Error : Client does not have permissions to send as this 
sender

Hello All,

I getting the following error :

Client does not have permissions to send as this sender in Remedy
Email Engine.

Does anybody know, what could be the reason.

Thanks,

Raj

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ITIL Foundation Certified
E-Mail = hbr4...@gmail.commailto:hbr4

Re: Remedy Email Error : Client does not have permissions to send as this sender

[Raj]

There is a incoming mailbox setup using POP3 but it is disabled.
Again, I got the same error message as earlier : saying: client does
not have permissions to send as this sender.

I don't know why I am getting this again.

Also, I have a questions , does it has something to do with login
credentials.

As we have username as RemedySA and password is already entered in the
password field but we don't knw the password.
I asked the RemedyAdmin at my work place, even she don't know the
password.

Is it something to do with password of RemedySA ?

Thanks,
Ravi

On Aug 20, 5:27 pm, Lyle Taylor tayl...@ldschurch.org wrote:
 I'm not sure your change has anything to do with this.  Looking closer at the 
 error, it looks like it's failing while connecting to a POP3 server.  Do you 
 have an incoming mailbox configured using POP3?  If so, I would validate your 
 configuration settings to make sure that you're going to the correct place, 
 including the correct port.

 Lyle

 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Kiran, Ravi
 Sent: Thursday, August 20, 2009 5:19 PM
 To: arsl...@arslist.org
 Subject: Re: Remedy Email Error : Client does not have permissions to send as 
 this sender

 **
 changed the sender email address to remed...@, And in the exchange 
 server, the username for remedy is RemedySA.

 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Howard Richter
 Sent: Thursday, August 20, 2009 5:15 PM
 To: arsl...@arslist.org
 Subject: Re: Remedy Email Error : Client does not have permissions to send as 
 this sender
 **
 Maybe a network issue, between the arsystem box and mail server.

 hbr
 On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor 
 tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
 **

 What changes did you make?  It sounds like it can't connect to the mail 
 server.

 Lyle

 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.orgmailto:arsl...@arslist.org] On Behalf Of Ravi
 Sent: Thursday, August 20, 2009 4:55 PM
 To: arsl...@arslist.orgmailto:arsl...@arslist.org
 Subject: Re: Remedy Email Error : Client does not have permissions to send as 
 this sender

 **

 Thank you for your reply guys.

 After making the necessary changes what you guys suggested, Now i am getting 
 different error message.

 com.sun.mail.pop3store protocolconnect

 severe: connect failed; nested exception is : java.net.connectexception: 
 connection refused: connect

 javax.mail.messagingexception connect failed; nested exception is: 
 java.net.connectexception: connection refused: connect

 what could be the reason?

 Thanks,

 Raj

 On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor 
 tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:

 It sounds more like you're logging into the mail server with an account 
 that's different than what you've specified as the sender e-mail address in 
 your mailbox configuration.  For example, if you're logging into an Exchange 
 server as serveraccount, but you've got the From address in Remedy 
 configured as 
 remedyaddr...@mycompany.commailto:remedyaddr...@mycompany.com, then 
 you're effectively trying to send e-mail as a different user than you're 
 logged in as, and the mail server needs to be configured so that you have 
 that permission.

 Lyle



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.orgmailto:arsl...@arslist.org] On Behalf Of Grooms, 
 Frederick W
 Sent: Thursday, August 20, 2009 3:54 PM
 To: arsl...@arslist.orgmailto:arsl...@arslist.org

 Subject: Re: Remedy Email Error : Client does not have permissions to send as 
 this sender

 I think it means that the login that the Remedy Email Engine uses to login to 
 your email server does not have rights to send emails.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.orgmailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Thursday, August 20, 2009 4:50 PM
 To: arsl...@arslist.orgmailto:arsl...@arslist.org
 Subject: Remedy Email Error : Client does not have permissions to send as 
 this sender

 Hello All,

 I getting the following error :

 Client does not have permissions to send as this sender in Remedy
 Email Engine.

 Does anybody know, what could be the reason.

 Thanks,

 Raj

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 and may contain confidential and privileged information. Any unauthorized 
 review, use, disclosure or distribution is prohibited. If you are not the 
 intended recipient, please contact the sender

Email Error Help Needed

[Brittain, Mark]

Hi All,

I have a very interesting thing happening with incoming email. I have an email 
that goes out by doing a push field to the AR System Email Messages form. I 
have to do it this way instead of a notify because the To can be longer than 
255 characters. The outbound email goes just fine. Problem is if someone does a 
reply. The email is received by the mailbox but does not get processed by the 
Email Engine. In the AR System Email Error Log I get Message number  4952, 
generated by the AR System Mail Daemon. In the arerror.log file I get a ARERR 
20108.

All other incoming email to this mailbox works fine. It is only the replies 
from the email were I am doing the push to the ARS Messages that have a 
problem. Can't find any reference to the two error message numbers.

Any help greatly appreciated,

Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.commailto:mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)

Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.




  
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or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: Email Error (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Verify that the person's SMTP address on her People Record and on her
User record match and are in the correct syntax.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-601-0789

Apparently, there is nothing that cannot happen today.  Mark Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, December 04, 2008 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Error


I believe the 'User unknown' error is coming from your mail serverso
I don't think this is a Remedy error...but instead a problem with their
mail account on the mail server. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jaimie
Sent: Thursday, December 04, 2008 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Email Error

Hi All,

I'm getting the below email error message for one user only.   The
weird thing is that she will get email notifications if the ticket is
directly assigned to her, but not if her group is assigned a ticket. I
have checked her account and she does have a valid email address. She is
also listed in the group and has a SHR:Assignment record. She did have
her name changed awhile ago and her new email addresses would not work
at all, but once I put in her old email address, she started getting the
assigned individual notificationsany advice?

Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx...
User unknown

javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx...
User unknown

at
com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at
com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:
323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage
(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage
(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork
(CreatorModule.java:360)
at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:570)



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Email Error

[jaimie]

Hi All,

I'm getting the below email error message for one user only.   The
weird thing is that she will get email notifications if the ticket is
directly assigned to her, but not if her group is assigned a ticket.
I have checked her account and she does have a valid email address.
She is also listed in the group and has a SHR:Assignment record.
She did have her name changed awhile ago and her new email addresses
would not work at all, but once I put in her old email address, she
started getting the assigned individual notificationsany advice?

Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User
unknown

javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User
unknown

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:
323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage
(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage
(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork
(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:570)

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Re: Email Error

[strauss]

Are you running AREA LDAP authentication?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of jaimie
 Sent: Thursday, December 04, 2008 4:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Email Error
 
 Hi All,
 
 I'm getting the below email error message for one user only.   The
 weird thing is that she will get email notifications if the ticket is
 directly assigned to her, but not if her group is assigned a ticket.
 I have checked her account and she does have a valid email address.
 She is also listed in the group and has a SHR:Assignment record.
 She did have her name changed awhile ago and her new email addresses
 would not work at all, but once I put in her old email address, she
 started getting the assigned individual notificationsany advice?
 
 Invalid Addresses;
   nested exception is:
   class javax.mail.SendFailedException: 550 5.1.1 oliverxx...
 User
 unknown
 
 javax.mail.SendFailedException: Invalid Addresses;
   nested exception is:
   class javax.mail.SendFailedException: 550 5.1.1 oliverxx...
 User
 unknown
 
   at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
   at
 com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:
 323)
   at com.remedy.arsys.emaildaemon.SenderModule.sendMessage
 (SenderModule.java:74)
   at com.remedy.arsys.emaildaemon.CreatorModule.createMessage
 (CreatorModule.java:1489)
   at com.remedy.arsys.emaildaemon.CreatorModule.doWork
 (CreatorModule.java:360)
   at
 com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
   at java.lang.Thread.run(Thread.java:570)
 
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Re: Email Error

[LJ Longwing]

I believe the 'User unknown' error is coming from your mail serverso I
don't think this is a Remedy error...but instead a problem with their mail
account on the mail server. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jaimie
Sent: Thursday, December 04, 2008 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Email Error

Hi All,

I'm getting the below email error message for one user only.   The
weird thing is that she will get email notifications if the ticket is
directly assigned to her, but not if her group is assigned a ticket.
I have checked her account and she does have a valid email address.
She is also listed in the group and has a SHR:Assignment record.
She did have her name changed awhile ago and her new email addresses would
not work at all, but once I put in her old email address, she started
getting the assigned individual notificationsany advice?

Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User
unknown

javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User
unknown

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:
323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage
(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage
(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork
(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:570)


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Email Error

[Ramy S. Ayoub]

Dear All ,

I found the Error below in my Email - Error log which the emails are sent
and everything working ??


null

javax.mail.AuthenticationFailedException

at javax.mail.Service.connect(Service.java:306)

at
com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:424)

at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:197)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

at java.lang.Thread.run(Unknown Source)

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Re: Email Error

[Axton]

http://java.sun.com/products/javamail/javadocs/javax/mail/AuthenticationFailedException.html

This exception is thrown when the connect method on a Store or
Transport object fails due to an authentication failure (e.g., bad
user name or password).

Looks like the email engine is attempting to send an email and fails
authentication when connecting to the mail server used for message
transport.

Axton Grams

On Mon, Nov 3, 2008 at 11:07 AM, Ramy S. Ayoub [EMAIL PROTECTED] wrote:
 **
 Dear All ,

 I found the Error below in my Email - Error log which the emails are sent
 and everything working ??


 null

 javax.mail.AuthenticationFailedException

 at javax.mail.Service.connect(Service.java:306)

 at
 com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:424)

 at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:197)

 at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)

 at java.lang.Thread.run(Unknown Source)



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java.lang.NullPointerException email error

[Moore, Christopher Allen]

Hey List-
I've seen some similar errors reported on other topics but nothing specific to 
emails I can find.  We're getting an increasing number of emails that are not 
being sent with the following error (or some slight variation thereof):

null
java.lang.NullPointerException
at 
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(CreatorModule.java:1306)
at 
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModule.java:3323)
at 
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1462)
at 
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

We're on
7.0.1 p 6
ITSM 7
SQL 2005 SP2
Windows 2003 Server
JDK 1.5

I was told at a RUG once that this is just a Remedy bug to be addressed in a 
future patch- does anyone know if that's really the case?

Thanks,
Chris

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Re: java.lang.NullPointerException email error

[Hall Chad - chahal]

I've had this problem every few days since upgrading from 6.3 to 7.0.1
patch 5. It occurs when the Email Engine loses its connection to AR
Server, a risk that is higher in my environment because I have a
separate standalone Email Engine server. Once this happens all new
outgoing emails get this error, their 'Send Message' value is set to
Error (taking them out of the queue), and their associated ARTask
attachments are lost. We have to cycle the Email Engine service and then
requeue the messages.

 

BMC says 7.0.1 patch 7 fixed this, but it actually made the problem
worse in our dev environment so we never pushed it to production. We're
now trying patch 8 but haven't been able to install it successfully yet.
Hopefully you have better results with patch 7 or 8.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, July 17, 2008 2:50 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.NullPointerException email error

 

Hey List-

I've seen some similar errors reported on other topics but nothing
specific to emails I can find.  We're getting an increasing number of
emails that are not being sent with the following error (or some slight
variation thereof):

 

null 

java.lang.NullPointerException

at
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(Creat
orModule.java:1306)

at
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModu
le.java:3323)

at
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j
ava:1462)

at
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486
)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

 

We're on 

7.0.1 p 6

ITSM 7

SQL 2005 SP2 

Windows 2003 Server

JDK 1.5

 

I was told at a RUG once that this is just a Remedy bug to be addressed
in a future patch- does anyone know if that's really the case?

 

Thanks,

Chris

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The information contained in this communication is confidential, is
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privileged.

If the reader of this message is not the intended recipient, you are
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
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Thank You.


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Re: java.lang.NullPointerException email error

[LJ Longwing]

I was getting a number of those in one of my test servers the other
dayrestarted the email engine and everything came up fine and it started
sending mails again...but I agree that it's a bug in the email engine.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Thursday, July 17, 2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.NullPointerException email error


** 

Hey List-

I've seen some similar errors reported on other topics but nothing specific
to emails I can find.  We're getting an increasing number of emails that are
not being sent with the following error (or some slight variation thereof):

 

null 

java.lang.NullPointerException

at
com.remedy.arsys.emaildaemon.CreatorModule.doEmailAssociationQuery(CreatorMo
dule.java:1306)

at
com.remedy.arsys.emaildaemon.CreatorModule.getAttachmentList(CreatorModule.j
ava:3323)

at
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:
1462)

at
com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:486)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

 

We're on 

7.0.1 p 6

ITSM 7

SQL 2005 SP2 

Windows 2003 Server

JDK 1.5

 

I was told at a RUG once that this is just a Remedy bug to be addressed in a
future patch- does anyone know if that's really the case?

 

Thanks,

Chris

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Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)

[Craig Carter]

We've had this problem for years--not only will it suddenly fail to
connect to MAPI, we have instances where the service just hangs.  It
happened on v6 and currently happens on 7.0.1P5 as well (as you noted).

I finally created an SSIS package that runs every 15 minutes and looks
at the Email Messages form to determine if there are any emails that
were created more than 10 minutes previous (should normally not be any
since we poll every minute and it has no problem keeping up).  When
found, it cycles the Email Engine service.  Since the new version of the
Email Engine sets all messages to Error now when it loses connection
(by design according to BMC), this package resets all Error back to
Yes before restarting the service and increments an attempts counter
on each message (used an existing counter field in the form).

The package sets the Send Message flag to No for any messages that
fail to be sent after three attempts (due to real errors like bad email
address, etc) so they do not build up and cause the service to restart
needlessly.  I also check for messages older than 45 minutes and if
found, send an email alert to the administrators to check the service
and email form.  (Service may suddenly be failing to start due to a
password change, etc).

Since implementing this, we've no longer had to baby-sit the service.

Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Monday, June 23, 2008 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: MAPILogonEx Failed - Unable to login to MAPI (365,868
records on AR System Email Error Logs)

We get this same error sporadically and cycling the Email Engine service
always clears it up. We're on 7.0.1 patch 5, but had the same problem on
6.3. It's frustrating, I know. BMC has never figured out what the cause
is. So we only use MAPI for incoming mail. We use SMTP for outgoing
because it's more stable.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
Sent: Sunday, June 22, 2008 10:28 PM
To: arslist@ARSLIST.ORG
Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records
on AR System Email Error Logs)

hi all, can someone help us? we don't know what is causing the
humongous error email log that is being dumped to/by our server. i'm
definitely positive we did not attempt sending any emails this many
since we are only on devel right now.

i checked and half (182,934!) of the record says this:

Message Type*: SEVERE
Message Number*: 0
Generated By*: Mail Box
Message Test:

MAPILogonEx Failed - Unable to login to MAPI
javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to
MAPI
at com.remedy.mail.mapi.MAPINative.getStore(Native Method)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R
eceiverModule.java:
1805)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:
206)
at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

and the other half is:

Message Type*: INFO
Message Number*: 29
Generated By*: AR System Email Daemon
Message Test:

Incoming message queue size: 0

has anyone ever encountered this error before? have we missed on an
important configuration or something? we'd appreciate any help! thanks
in advance.

~ elinore


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*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.

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Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)

[Hall Chad - chahal]

We get this same error sporadically and cycling the Email Engine service
always clears it up. We're on 7.0.1 patch 5, but had the same problem on
6.3. It's frustrating, I know. BMC has never figured out what the cause
is. So we only use MAPI for incoming mail. We use SMTP for outgoing
because it's more stable.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
Sent: Sunday, June 22, 2008 10:28 PM
To: arslist@ARSLIST.ORG
Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records
on AR System Email Error Logs)

hi all, can someone help us? we don't know what is causing the
humongous error email log that is being dumped to/by our server. i'm
definitely positive we did not attempt sending any emails this many
since we are only on devel right now.

i checked and half (182,934!) of the record says this:

Message Type*: SEVERE
Message Number*: 0
Generated By*: Mail Box
Message Test:

MAPILogonEx Failed - Unable to login to MAPI
javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to
MAPI
at com.remedy.mail.mapi.MAPINative.getStore(Native Method)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R
eceiverModule.java:
1805)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:
206)
at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

and the other half is:

Message Type*: INFO
Message Number*: 29
Generated By*: AR System Email Daemon
Message Test:

Incoming message queue size: 0

has anyone ever encountered this error before? have we missed on an
important configuration or something? we'd appreciate any help! thanks
in advance.

~ elinore


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intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*

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MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)

[Elinore AR]

hi all, can someone help us? we don't know what is causing the
humongous error email log that is being dumped to/by our server. i'm
definitely positive we did not attempt sending any emails this many
since we are only on devel right now.

i checked and half (182,934!) of the record says this:

Message Type*: SEVERE
Message Number*: 0
Generated By*: Mail Box
Message Test:

MAPILogonEx Failed - Unable to login to MAPI
javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to
MAPI
at com.remedy.mail.mapi.MAPINative.getStore(Native Method)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:
1805)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:
206)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

and the other half is:

Message Type*: INFO
Message Number*: 29
Generated By*: AR System Email Daemon
Message Test:

Incoming message queue size: 0

has anyone ever encountered this error before? have we missed on an
important configuration or something? we'd appreciate any help! thanks
in advance.

~ elinore

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Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)

[strauss]

Could be as simple as someone changed the password, or it was expired by
a policy, on the account that you are using for the mailbox.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
 Sent: Sunday, June 22, 2008 10:28 PM
 To: arslist@ARSLIST.ORG
 Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records
 on AR System Email Error Logs)
 
 hi all, can someone help us? we don't know what is causing the
 humongous error email log that is being dumped to/by our server. i'm
 definitely positive we did not attempt sending any emails this many
 since we are only on devel right now.
 
 i checked and half (182,934!) of the record says this:
 
 Message Type*: SEVERE
 Message Number*: 0
 Generated By*: Mail Box
 Message Test:
 
 MAPILogonEx Failed - Unable to login to MAPI
 javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to
 MAPI
   at com.remedy.mail.mapi.MAPINative.getStore(Native Method)
   at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
   at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
   at

com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(
 ReceiverModule.java:
 1805)
   at

com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:
 206)
   at
 com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
   at java.lang.Thread.run(Unknown Source)
 
 and the other half is:
 
 Message Type*: INFO
 Message Number*: 29
 Generated By*: AR System Email Daemon
 Message Test:
 
 Incoming message queue size: 0
 
 has anyone ever encountered this error before? have we missed on an
 important configuration or something? we'd appreciate any help! thanks
 in advance.
 
 ~ elinore
 

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Email Error Log Question...

[Pierce, Amanda (TBS)]

All,

I have a process in place to where certain emails are forwarded to our
server email from another account. Based on the TO information, I have a
filter that picks up this email and creates an Incident. I am currently
setting the Body of the email into a description field that is 5000
characters long.

If by chance, the Body of the email is 5000 chr, the email engine
submits a record to the Email Error Log that says:

MessageType: 2

MessageNum: 306

MessageText: Value does not fall within the limits specified for the
field

AppendedText:  (Maximum length- 5000) : TTS:HlpDskTkt :
Description

Message will be deleted without logging in email messages form because
there is an error on submit.

 

And, obviously it deletes the Email record.

Is there any way for me to capture who the email was sent From, contents
of the email or anything so that I can at least send an email back to
them letting them know the incident was not submitted and they need to
shorten the email?

 

ARS 7.0.01 patch 002

Oracle 10gR2

 

Thank you!

Amanda



 


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Re: Email Error Log Question...

[Grooms, Frederick W]

Off the top of my head I see 2 different ways to do this
 
1 - Create 2 Filters
 Filter 1 sets a temp Display Only Integer field to the length of
the body
 Filter 2 (if the Length  5000) uses the Notify action to either
send a message back to the sender or write to a log file (using the
Other mechanism)
 Filter 2 would also need to be in a Phase 1 action ( `! at the end
of the name)
 
2 - Only push the first 5000 characters into the Description of the
Incident (using the LEFT function in the push).  If you have an
attachment field you can also push the full inbound email (using the
Plain Text or RTF Attachment availabile on the AR System Email Messages
form) into an attachment on the ticket.
 
Fred
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS)
Sent: Friday, February 22, 2008 6:28 AM
To: arslist@ARSLIST.ORG
Subject: Email Error Log Question...


** 

All,

I have a process in place to where certain emails are forwarded to our
server email from another account. Based on the TO information, I have a
filter that picks up this email and creates an Incident. I am currently
setting the Body of the email into a description field that is 5000
characters long.

If by chance, the Body of the email is 5000 chr, the email engine
submits a record to the Email Error Log that says:

MessageType: 2

MessageNum: 306

MessageText: Value does not fall within the limits specified for the
field

AppendedText:  (Maximum length- 5000) : TTS:HlpDskTkt :
Description

Message will be deleted without logging in email messages form because
there is an error on submit.

 

And, obviously it deletes the Email record.

Is there any way for me to capture who the email was sent From, contents
of the email or anything so that I can at least send an email back to
them letting them know the incident was not submitted and they need to
shorten the email?

 

ARS 7.0.01 patch 002

Oracle 10gR2

 

Thank you!

Amanda



 

 
  

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Re: Email Error

[Clary, Bill]

Glen;
  Can you use a POP client like Outlook Express to login to the POP
account? If not then Remedy can not do it ether.

You wrote: Do we need to install a POP3 server on the system?

You must have a POP server running somewhere that you connect to
(Remedy does not include one). If your company uses Exchange talk to
your mail people about a POP account to an exchange mailbox.

Bill Clary

Remedy Developer, Tech Solutions
Fidelity Information Services




Hupe, Glen [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED].
..
We just upgraded to Remedy 7.0.1 and are now having problems with
incoming Email.  The message we are getting is:

 

Connect failed;

  nested exception is:

java.net.ConnectException: Connection refused (errno:239) 

javax.mail.MessagingException: Connect failed;

  nested exception is:

java.net.ConnectException: Connection refused (errno:239)

at
com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:120)

at javax.mail.Service.connect(Service.java:233)

at javax.mail.Service.connect(Service.java:134)

at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R
eceiverModule.java:1782)

at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2
07)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

 

Remedy is configured to use POP3 for incoming Email on a HP-UX 11i.  We
are running the default setting for send mail on the UNIX server.  

 

Do we need additional configuration for the mail server in order for
POP3 to work? 

Do we need to install a POP3 server on the system?

 

 

Any suggestion would be appreciated.  Thanks 

 

Glen Hupe 
Remedy Developer 
NESA Development Team 

Systems Engineering
NAV CANADA 
280 Hunt Club Road 
Ottawa, ON. K1V 1C1 
(613)-248-7616 
[EMAIL PROTECTED] 

 



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Incoming Email Error

[Joe Grande]

Hello listers,

Occasionally I will have an email fail to create an entry initially. The
message in has the following errors attached:

null 
java.lang.NullPointerException
 at java.util.Hashtable.containsKey(Hashtable.java:305)
 at com.remedy.arsys.emaildaemon.FormBase.addChangeEntry(FormBase.java:744)
 at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:280)
 at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:376)
 at
com.remedy.arsys.emaildaemon.FormEmailMessage.setParseMessage(FormEmailMessage.java:324)
 at
com.remedy.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:922)
 at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
 at java.lang.Thread.run(Thread.java:536)

and then this:

NULL Value. entryId

So my assumption is that for some reason the system is failing to create and
entry id for this case and it is failing. Any ideas on what could cause this?
Another funny thing is that our servers are rebooted every sunday morning,
the email will then created a ticket in the system. So we have emails that
are submitted on let's say a tuesday that do not create tickets until the
Sunday reboot. Any help would be greatly appreciated.

Joe

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Email Error: Can't Get Lock

[Audrey Franklin]

Good Evening,

Has anyone encountered the following error in the email.sh_log file on 
Remedy email engine:

Error
java.lang.InternalError: Can't connect to X11 window server using ':0.0' 
as the value of the DISPLAY variable.
at sun.awt.X11GraphicsEnvironment.initDisplay(Native Method)
at sun.awt.X11GraphicsEnvironment.clinit
(X11GraphicsEnvironment.java:161)
at java.lang.Class.forName1(Native Method)
at java.lang.Class.forName(Class.java:177)
at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment
(GraphicsEnvironment.java:90)
at sun.awt.motif.MToolkit.clinit(MToolkit.java:109)
at java.lang.Class.forName1(Native Method)
at java.lang.Class.forName(Class.java:177)
at java.awt.Toolkit$2.run(Toolkit.java:754)
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged
(AccessController.java(Compiled Code))
at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:745)
at com.sun.mail.handlers.image_gif.getContent(image_gif.java:76)
at javax.activation.DataSourceDataContentHandler.getContent
(DataHandler.java:755)
at javax.activation.DataHandler.getContent(DataHandler.java:511)
at javax.mail.internet.MimeMessage.getContent
(MimeMessage.java:1332)
at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage
(ReceiverModule.java:629)
at com.remedy.arsys.emaildaemon.ReceiverModule.doWork
(ReceiverModule.java:236)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:267)
at java.lang.Thread.run(Thread.java:568)
Dec 19, 2006 6:13:32 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Restarting Thread Receiver Module : ID807a938aQVEgVAA5hpAA2kEA
Dec 19, 2006 6:13:46 PM com.sun.mail.pop3.POP3Store protocolConnect
SEVERE: Can't get lock.  Try again or use IMAP instead 
--
My environment is the following:

AR Server 5.1.2 Patch 1494
AR Email 5.1.2 Patch 1494
HelpDesk 5.0
OS: AIX 52

Your assistance is greatly appreciated.

Many Thanks
Audrey Franklin
New York University
[EMAIL PROTECTED]

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Re: ARERR 2 --- Email error

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: ARERR 2 --- Email error
**





Mark:

Interesting. You are sending email to the other server? I'm wondering if there is a missing mandatory field here and that is causing the error.


James McKenzie






From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Worley Mark A Contr AFWA/XOO

Sent: Tuesday, September 05, 2006 12:57 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 2 --- Email error



** 


We are sending a Remedy formatted email message from our server, version 5.1.2 patch 1375, to a distant Remedy server that is using version 4.5.2, patch unknown. Both servers interface to a Microsoft Exchange Server via Outlook. The problem is that when we send the email, the distant server receives it and emails the following error message back to our server instead of processing it:

Message not in catalog -- message number = (ARERR 2) 


#AR-Message-Begin Do Not Delete This Line 
Schema: TTS-AFWA Update 
Action: Submit 



WorkLogKey !99900!: 
Problem Description !84404!: 
name_first !844090001!: Joe 
name_last !844090002!: User 
name_rank !844090004!: Mr 
zTmpRemoteAction !9!: AFWA Create 
#AR-Message-End Do Not Delete This Line 


The distant end has a default user and server configured, so that data is not included in the email. Any thoughts? 


//SIGNED// 
MARK A. WORLEY, Contractor, AFWA/XOO 
Remedy ARS Support, SAIC 
Commercial: (402) 294-8226 
DSN: 271-8226 
mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] 


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