Re: [otrs] Question about fetching mail

way for now. I will not likely set it to 999, but probably 100 would be fine. Thanks, --Mark From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, May 06, 2014 8:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question abo

Re: [otrs] Question about fetching mail

Not to ​push back too hard on this, but creating tickets instantly isn't that difficult to accomplish. http://forums.otterhub.org/viewtopic.php?f=60&t=20319 provides a concept for Windows environments. In Exchange, create: a Contact for otrs@otrs.local a Send Connector for otrs.local that points

Re: [otrs] Question about fetching mail

of that might result in such a change? > > > > Thanks, > > > > --Mark > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Tuesday, May 06, 2014 7:23 PM > > *To:* User questions and discussions about O

Re: [otrs] Question about fetching mail

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, May 06, 2014 7:23 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question about fetching mail Each method of fetch is located in Kernel/System/MailAccount/ (eg, POP3.pm) For POP3.pm, for instance, a

Re: [otrs] Question about fetching mail

boun...@otrs.org] On Behalf Of > Gerald Young > Sent: Friday, November 15, 2013 10:08 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Question about fetching mail > > use procmail and don't fetch. > > On Fri, Nov 15, 2013 at 9:59 AM,

Re: [otrs] Question about fetching mail

ole mailbox, rather than just a few. Thanks, --Mark -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, November 15, 2013 10:08 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question about fetching mai

Re: [otrs] question about using an external customer backend

Den 04/01/2014 kl. 16.41 skrev Ralf Mueller : > If for example the data field in OTRS is named email, but the corresponding > value is stored in a field called emailaddress in our customer database, how > can I map the two fields? Have a look at Kernel/Config.pm. You will see exactly what you n

Re: [otrs] question about using an external customer backend

Look at CustomerUser Map # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target var: As OTRS would use (for instance, for notifications/variables) frontend: "Label" storage: field/column name in the backend. On Sat, Jan 4, 2014 at 10:41 A

[otrs] question about using an external customer backend

Hello, I have read the documentation about using an external backend for customer data (http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data ). My question now is, how can I map fields, that have different names? If for example the data field in OTRS is named email, but the corresp

Re: [otrs] Question about fetching mail

use procmail and don't fetch. On Fri, Nov 15, 2013 at 9:59 AM, Mark Campbell wrote: > So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a > CentOS6 Virtual Machine, and under our normal email flow (<100 > messages/day), the system works like a charm. However, once a month, we h

[otrs] Question about fetching mail

So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a CentOS6 Virtual Machine, and under our normal email flow (<100 messages/day), the system works like a charm. However, once a month, we hit a spike in emails, to the tune of 10,000 in a day. Most of these emails are automatic

Re: [otrs] question about ticketupdate

Hi Michiel, thx for the response. Yes this makes sense, and now it's working. wkr rene On Mon, Sep 2, 2013 at 9:22 AM, Michiel Beijen wrote: > Hi Rene, > > the Ticket Number should be on the same level as the username and > password, i.e: > > > foo > secret > 2013083010269 >

Re: [otrs] question about ticketupdate

Hi Rene, the Ticket Number should be on the same level as the username and password, i.e: foo secret 2013083010269 closed See also the WSDL for more detail: https://github.com/OTRS/otrs/blob/rel-3_2/development/webservices/GenericTicketConnector.wsdl

[otrs] question about ticketupdate

we're running happily the api calls for ticketcreate. now we also would like to close the ticket via an api call. I do get the impression that we've to do this via the webservices and then the TicketUpdate. We're doing a ticketupdate with state closed and the ticketnumumber included, but keep ge

Re: [otrs] Question about Upgrade

Hi Parag, On Wed, May 9, 2012 at 11:56 PM, Parag Bhalerao wrote: > I am currently using OTRS 3.0.0 beta7. I will install new system on another > server with 3.1.4. After install, is there a way to copy entire > configuration from old system to the new one? I don’t need any tickets, but > I need t

[otrs] Question about Upgrade

Hello, I am currently using OTRS 3.0.0 beta7. I will install new system on another server with 3.1.4. After install, is there a way to copy entire configuration from old system to the new one? I don't need any tickets, but I need to copy all the settings, queues, agents, services, SLAs, auto re

Re: [otrs] Question about

Hi, AFAIK, OTRS's default config shows Sender / Subject on ticket overview small (ticket overview includes my locked tickets views, ticket search results...) It can be configured from SysConfig : Ticket -> Frontend::Agent::TicketOverview : Ticket::Fronte

Re: [otrs] Question about

Hi, AFAIU, you don't reply to tickets; instead, you reply to article. So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't k

[otrs] Question about

Hi ! I´ve a question about a certain behavior in the otrs views. Why does the "customer" and "subject" in theview "my locked tickets" changed, when I get a respond-email to a ticket, where the sender of that email is not equal to the customer of that ticket ? Example: The customer of the tic

Re: [otrs] Question about the upgrade process: overwrite previous version files or create a new tree?

tions and discussions about OTRS.org Betreff: [otrs] Question about the upgrade process: overwrite previous version files or create a new tree? Hi all, I'm managing an Otrs 2.3.4 instance running flawlessly for almost 2 years on Ubuntu 8.04 LTS, and now I'm planning the upgrade to

[otrs] Question about the upgrade process: overwrite previous version files or create a new tree?

Hi all, I'm managing an Otrs 2.3.4 instance running flawlessly for almost 2 years on Ubuntu 8.04 LTS, and now I'm planning the upgrade to 3.0.4, with an intermediate upgrade to 2.4.9. We have some OPM package installed: Calendar version 1.8.3, FAQ version 1.5.4 and Support version 1.0.13. The upg

[otrs] question about send mail module

Hi I run otrs 2.4.9 on a windows 2003 server. I set a email address for send mail module in otrs like serviced...@mydomain.net. when I create a new ticket in system i get the below error: *No SASL mechanism found OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74* my email is on a exchange server 2010.

[otrs] Question about stat

Hi all, These days I'm installing OTRS 3.0 beta 5. The most important for my company are the stats, I read the 19 chapter but I don't obtain the good results. The problem is the stat don't show the SolutionTime, FirtsreponseTime, EscalationTime.. I can put this variables and I think that it's ok

[otrs] Question about stat

Hi all, These days I'm installing OTRS 3.0 beta 5. The most important for my company are the stats, I read the 19 chapter but I don't obtain the good results. The problem is the stat don't show the SolutionTime, FirtsreponseTime, EscalationTime.. I can put this variables and I think that it's ok

[otrs] Question about code of dtl files

Hi there, I am into trying to test the themes creation. I want to show several freetext for a theme "Finance" and other to a theme "Customer Service" Here is the code concerned: $Data{"TicketFreeKeyField"}: $Data{"Ticket

Re: [otrs] question about FAQ permissions

Hi Leonardo, I guess it's not as bad as it seems; the links for 'edit' and 'delete' are displayed, but if you click them you'll see a 'No permission' error message. You're welcome to file a bug for the displaying of the links! ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https:/

Re: [otrs] question about FAQ permissions

Hello there, No responses here so far? Should I raise a bug report for this? Leonardo Certuche On 11 March 2010 11:25, Leonardo Certuche wrote: > Hi again, > > After examining SysConfig with more detail, I found FAQ -> > Frontend::Agent::ModuleRegistration in which there are the following item

Re: [otrs] question about FAQ permissions

Hi again, After examining SysConfig with more detail, I found FAQ -> Frontend::Agent::ModuleRegistration in which there are the following items under the faq group with RO attributes: Explorer New Article FAQ-Search History These are the buttons on the NavBar, which permissions are working as exp

Re: [otrs] question about FAQ permissions

Thanks for your answer Reto, I'd be nice if you develop your idea a little further. If I go to Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see several objects but none of them related to FAQ. I know I can create ACLs according to http://faq.otrs.org/otrs/public.pl?Acti

Re: [otrs] question about FAQ permissions

You can set specific acl in sysconfig under Frontend::Agent::ModuleRegistration Regards Reto Am 10.03.10 22:36, schrieb Leonardo Certuche: Hello people, I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250

[otrs] question about FAQ permissions

Hello people, I'm having trouble defining permissions for the FAQ module. Reading http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I understand the following: Put all users, that should be able to add and remove FAQ cathegories etc. to the FAQ, to the "faq_admin" group. Put all user

Re: [otrs] Question about dashboard: New Tickets vs Open Tickets

it ;-)) > > Li > > > > > *Shane Presley * > Sent by: otrs-boun...@otrs.org > > 09.03.2010 13:55 > Please respond to > "User questions and discussions about OTRS." > > To > otrs@otrs.org > cc > Subject > [otrs] Question about dashbo

Re: [otrs] Question about dashboard: New Tickets vs Open Tickets

;User questions and discussions about OTRS." To otrs@otrs.org cc Subject [otrs] Question about dashboard: New Tickets vs Open Tickets I've installed OTRS to demo it for a help desk app.  Installed and running fine -- great documentation! One question question (more t

[otrs] Question about dashboard: New Tickets vs Open Tickets

I've installed OTRS to demo it for a help desk app. Installed and running fine -- great documentation! One question question (more to come I'm sure).. What's the difference in the dashboard of New Tickets vs Open Tickets? When I create a new phone-ticket it shows up in the "Open Tickets/Need to

[otrs] Question about system messages

Followup on previous query - I notice that the system messages I get for each message on my screen Doesn't restrict to just the queue's in "my queues" I get alerts for those I don't care about. Is this something due to being in the admin group? It doesn't make sense to fill my screen with inform

[otrs] Question about new ticket notification for ticket created by the agent from the Web Interface

Hello all, we are happily using OTRS 2.3.4. When a Customer send an email to an address associated with an OTRS Queue all the agent get their notification via mail, and this is fine. When an agent instead creates an e-mail ticket from the Web interface specifying the recipients, the email about

Re: [otrs] Question about Database Connection (mssql)

stem in a large > operational environment and these results are blocking its usage > > Best Regards > John > > --- On Tue, 12/16/08, Michiel Beijen wrote: > > From: Michiel Beijen > Subject: Re: [otrs] Question about Database Connection (mssql) > To: jlat...@yahoo.com

Re: [otrs] Question about Database Connection (mssql)

Regards John --- On Tue, 12/16/08, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [otrs] Question about Database Connection (mssql) To: jlat...@yahoo.com Cc: "User questions and discussions about OTRS." Date: Tuesday, December 16, 2008, 1:32 PM My connection string was exactl

Re: [otrs] Question about Database Connection (mssql)

hank you very much > Regards > John > > --- On Tue, 12/16/08, Michiel Beijen wrote: > > From: Michiel Beijen > Subject: Re: [otrs] Question about Database Connection (mssql) > To: jlat...@yahoo.com, "User questions and discussions about OTRS." > > Date: T

Re: [otrs] Question about Database Connection (mssql)

)?   Thank you very much Regards John   --- On Tue, 12/16/08, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [otrs] Question about Database Connection (mssql) To: jlat...@yahoo.com, "User questions and discussions about OTRS." Date: Tuesday, December 16, 2008, 12:49 PM John

Re: [otrs] Question about Database Connection (mssql)

John, What is exactly slow in your setup? Have you tried something like iperf to make sure that it is not a bandwith issue from your OTRS box to the mssql box? Have you measured the query on the Microsoft SQL server end to make sure that there is no way the query can be optimized? What is the load

[otrs] Question about Database Connection (mssql)

Hello   I am trying to connect my otrs installation to a mssql database. I am using this connection string but it is really slow and it is impacting the system performance. It connects but the performance is far away from mysql.   $Self->{'Database::Type'} = q/mssql/; $Self->{'Database'} = q/otrs/

Re: [otrs] Question about "My Queue"

Hi Brian, Den 03/12/2008 kl. 15.50 skrev Brian: Does anyone know if this is possible? TO have "My Queue" to show only the tickets that the current user/agent owns? This is probably the most common misunderstanding in OTRS, due to painfully lacking documentation and a weird way to name thing

Re: [otrs] Question about Ticketnotification

Hi there, No this is not enough. We are looking for a possibility to add an additional emailaddress in addition to the normal customer emailaddress. We want to inform two people, when a ticket changes its status. Glaab, Achim a écrit : > Hi, > > is there a possibility to config the following fe

Re: [otrs] Question about Ticketnotification

Glaab, Achim a écrit : Hi, is there a possibility to config the following feature? Out Users are getting informed about the status of their tickets, they put into OTRS. Is there a possibility to add an input item to the customer ticket form, so that the customer can add an emailaddress, whi

[otrs] Question about Ticketnotification

Hi, is there a possibility to config the following feature? Out Users are getting informed about the status of their tickets, they put into OTRS. Is there a possibility to add an input item to the customer ticket form, so that the customer can add an emailaddress, which is also informed about a

Re: [otrs] Question about "My Queue"

Hello, Does anyone know if this is possible? TO have "My Queue" to show only the tickets that the current user/agent owns? Thanks! Brian wrote: I've been searching the mailing list and google for the past few days. Someone has asked this question but never received an answer. So I'm trying

Re: [otrs] Question about "My Queue"

- no unlock) Hope this helps, Aris From: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Wednesday, November 26, 2008 1:33 PM To: otrs@otrs.org <mailto:ot

Re: [otrs] Question about "My Queue"

n Behalf Of Aris Sent: 27 November 2008 06:10 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Question about "My Queue" Brian, Can you explain a little more about the first part of your question. For the second part of your question: The Queue pr

Re: [otrs] Question about "My Queue"

s helps, Aris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Sent: Wednesday, November 26, 2008 1:33 PM To: otrs@otrs.org Subject: [otrs] Question about "My Queue" I've been searching the mailing list and google for the past few days. Someone has a

Re: [otrs] Question about "My Queue"

Hello, Brian, The tickets you've taken (locked in OTRS) are displayed in the Locked action item (technically Action=AgentTicketMailbox). There are different approaches to the design of the queues. I prefer to map Agents' competences to queues. It's then obvious to add all queues matching agent's c

[otrs] Question about "My Queue"

I've been searching the mailing list and google for the past few days. Someone has asked this question but never received an answer. So I'm trying to find out if the function of "My Queue" can actually serve a purpose and all tickets owned (aka created) by a user can appear in their "My Queue"

[otrs] question about configuration

Hello, I have a question about OTRS configuration. We would like to choose between three types of ticket when we click on "Phone-ticket" or "Email-ticket" button. These tickets will have differents fields depending of the type of incident. Can we configure this throught the web interface? Tha

Re: [otrs] Question about reports

Ugh - sorry folks, I stink - I just found the sql box - that helps dramatically! Thank you Tyler! _ From: Tony Pagliaroli Sent: Monday, August 11, 2008 10:32 AM To: 'otrs@otrs.org' Subject: Re: [otrs] Question about reports On Wed, 27 Oct 2004 00:16:26 -0400, T

Re: [otrs] Question about reports

On Wed, 27 Oct 2004 00:16:26 -0400, Tyler wrote: Here is an SQL statement that will poll this information. Change the date/time to reflect the time period you want. If you don't want all the way to current date, then add AND t.change_time <= '-MM-DD HH:MM:SS' SELECT s.login, count( * )

[otrs] Question about OTRS

I have some question about OTRS. Somebody could help me ? 1.- How much time before the solution time the system send a notification ?? 2.- Wich is the diference between forward and bounce 3.- Why some tickets permits forwars, bounce and split and another not. I hope somebody could help me Thank

[otrs] Question about auto-close

Its possivel send one mail for client 24 hours before auto-close the ticket? if not, any ideas, about developing one script (cron/bash and PHP) for do that? -- Saludos, Gustavo Azambuja - Linux User: 275813 http://gazambuja.ideas3.com ___ OTRS mailing l

Re: [otrs] Question about emails from agents

g" Sent: Monday, November 12, 2007 11:51 PM Subject: Re: [otrs] Question about emails from agents Thanks Gabriele. That helped! After doing that in the PostMaster Filter, it recognize the email addresses coming from our domain as agents, but it doesn't let the customer knows. Is

Re: [otrs] Question about emails from agents

SenderType and X-OTRS-FollowUp-SenderType to the value Agent Bye Gabriele - Original Message - From: "Ignacio Sbampato" <[EMAIL PROTECTED]> To: Sent: Saturday, November 10, 2007 5:24 PM Subject: [otrs] Question about emails from agents Hi guys, this is my first e

Re: [otrs] Question about emails from agents

Sent: Saturday, November 10, 2007 5:24 PM Subject: [otrs] Question about emails from agents Hi guys, this is my first email to the list, and i'll really appreciate your help. We've been using OTRS for some time for internal help desk, and i want to know if it's possible to make the

[otrs] Question about emails from agents

Hi guys, this is my first email to the list, and i'll really appreciate your help. We've been using OTRS for some time for internal help desk, and i want to know if it's possible to make the system recognize when an email is coming from an agent, so this one doesn't has to login to the system

Re: [otrs] Question about documentation

Hi Peter, Peter van Beugen schreef: > > I use aspell and have done the following in config.pm > > > > > > $Self->{'PreferencesGroups'}->{'SpellDict'} = { > > 'Prio' => '5000', > > 'Label' => 'Spelling Dictionary', > > 'PrefKey' => 'UserSpellDict', > > '

RE: [otrs] Question about documentation

#x27;, #da => 'Dansk', #jp => 'jp', }; #Install ispell or aspell on your system, if you want to use a spellchecker. #Please specify the path to the aspell or ispell binary on your operating #system. #$Self->{'SpellCheckerBin'} = &#x

Re: [otrs] Question about documentation

Hi Nils, From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] To: User questions and discussions about OTRS.org [mailto:[EMAIL PROTECTED] Sent: Thu, 20 Sep 2007 00:02:39 +0200 Subject: Re: [otrs] Question about documentation Henry Verbeek wrote: > I am trying to implement the nl

Re: [otrs] Question about documentation

Henry Verbeek wrote: I am trying to implement the nl.pm into Otrs but can't find any doc's about it. The website tells me that it is documented but no luck here. Ho can give me an hint or two. Thnx in advance. You can set the following in Kernel/Config.pm: $Self->{DefaultLanguage} =

[otrs] Question about documentation

Hi All, I am trying to implement the nl.pm into Otrs but can't find any doc's about it. The website tells me that it is documented but no luck here. Ho can give me an hint or two. Thnx in advance. -- Yours, Henry ___ OTRS mailing list: otrs - Webpa

[otrs] Question about Stat module

Hi, I have just taken over the support in my company and trying to figure out how to read the statistics that is generated by the stat module 'Ticket State action overview'. Can someone tell me where I could look up all the 'state actions' mentioned in this statistics? My main concern: How

RE: [otrs] question about multiple domains

Thanks so much peter! From: "Beugen, Peter van" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: RE: [otrs] question about multiple domains Date: Fri, 5 Jan 2007 23:

RE: [otrs] question about multiple domains

lto:[EMAIL PROTECTED] Namens Chad Kimball Verzonden: vrijdag 5 januari 2007 19:24 Aan: otrs@otrs.org Onderwerp: [otrs] question about multiple domains I'm looking for a helpdesk solution that allows me to assign different reply addresses/domains depending on where the customer emailed from

[otrs] question about multiple domains

I'm looking for a helpdesk solution that allows me to assign different reply addresses/domains depending on where the customer emailed from. For instance, customer 1 emailing [EMAIL PROTECTED] would automatically receive support emails coming from the niche1.com domain. Then customer 2 emailin

Re: [otrs] Question about Filters and GenericAgent in OTRS

Hi Alex, > You're right. Defining no time means always execute the job. Perhaps > this behaviour should be changed in future releases. OK, thanks. >> 2) Then the Times option, same interface. >> It says: 'Ticket created before X days'. I expect it to get >> tickets >> that are created more than,

Re: [otrs] Question about Filters and GenericAgent in OTRS

Hi, remi schrieb: Hi there, I'm using OTRS for about a week now. So far I like it a lot. I'm planning to implement the software on our help desk in the coming days. I'd appreciate some help with these issues I'm running into. I'm using ORTS 2.1.3 on Linux. 1) GenericAgent in the Webinterface

[otrs] Question about Filters and GenericAgent in OTRS

Hi there, I'm using OTRS for about a week now. So far I like it a lot. I'm planning to implement the software on our help desk in the coming days. I'd appreciate some help with these issues I'm running into. I'm using ORTS 2.1.3 on Linux. 1) GenericAgent in the Webinterface How do I define a job

[otrs] question about SystemID

i have a test instance and a production instance of otrs on two completely seperate boxes, but they share the same database (which is on a 3rd box). in this case, do i still need to set a unique SystemID for each otrs instance? -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.2

Re: [otrs] Question about notifications

Hi Leonard, On Tue, Aug 02, 2005 at 06:57:06PM +0200, Léonard Wauters wrote: >We are currently massively using notification messages from OTRS (the >ones that are set in Admin area / notifications). I found that the >automatic sending different messages are controlled in these menus (tell >me if I

[otrs] Question about notifications

Hello, We are currently massively using notification messages from OTRS (the ones that are set in Admin area / notifications). I found that the automatic sending different messages are controlled in these menus (tell me if I'm wrong) : Client:OwnerUpdate : In the Queue menu, setting "Customer Ow

[otrs] Question about notifications

Hello, We are currently massively using notification messages from OTRS (the ones that are set in Admin area / notifications). I found that the automatic sending different messages are controlled in these menus (tell me if I'm wrong) : Client:OwnerUpdate : In the Queue menu, setting "Custome

Re: [otrs] Question about LDAP/AD and using SSL

Ken Just last week I got it working by doing what Sebastien said (ldaps://) and following the instructions in http://lists.otrs.org/pipermail/dev/2004-March/000418.html but I wasn't able to add the modules via CPAN, I just used Yast to add the perl SSL modules (which I noted had the IO::Socket::SS

Re: [otrs] Question about LDAP/AD and using SSL

I think i use something like $Self->{'AuthModule::LDAP::Host'} = 'ldaps://dc1.example.com'; I can not confirm cause i'm not at work But you can read the man page of Net::LDAP perl module to find the answer 2005/7/1, Ken Kilgore <[EMAIL PROTECTED]>: > I am running 2.0b2 on Debian using mysql. I

[otrs] Question about LDAP/AD and using SSL

I am running 2.0b2 on Debian using mysql. I have my LDAP/AD connection working. I would like to get it to connect via ssl but am not sure how to set this up. Here is my current config. $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'dc1.exampl

Re: [otrs] question about queues

On 27 May 2005 at 14:20, Jerome Alet wrote: > > If I remember correctly, there's one way... let me find it... Yes, > > it's called > > "CustomerPanelOwnSelection". It's something like: > > > > # CustomerPanelOwnSelection > > # (If this is in use, "just this selection is valid" fo

Re: [otrs] question about queues

Hi, On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote: > > Writing as I think (and about something I don't really know ;), OTRS > was > developed initially for MySQL and maybe MySQL don't support (or didn't in the > past) > that feature. Ah, yes you're probably ri

Re: [otrs] question about queues

AFAIK, that option is just for mail tickets (read as received by mail by OTRS), a not for the ones created through the web interface... On 27 May 2005 at 12:25, Jerome Alet wrote: > On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote: > > > > # PostmasterDefaultQueue > >

Re: [otrs] question about queues

On 27 May 2005 at 11:47, Jerome Alet wrote: > > With OTRS you don't need to access the database directly, except in > > very rare > > occasions (disaster recovery, corrupted tables, etc). > > I beg to differ. > > Having relational integrity constraints is an important part of having > a

Re: [otrs] question about queues

On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote: > > # PostmasterDefaultQueue > # (The default queue of all.) [default: Raw] > $Self->{PostmasterDefaultQueue} = 'Your Personnal Queue'; > > This Queue MUST be created before via admin web interface. This doesn't seem to wo

Re: [otrs] question about queues

On Fri, May 27, 2005 at 11:36:20AM +0200, Victor Rodriguez Cortes wrote: > > With OTRS you don't need to access the database directly, except in > very rare > occasions (disaster recovery, corrupted tables, etc). I beg to differ. Having relational integrity constraints is an important pa

Re: [otrs] question about queues

Jerome Alet a écrit : >Hi, > >I've setup the OTRS 1.3.2p01-5 Debian package and it now works like >a charm with PostgreSQL. OTRS is really great stuff ! > >Now I'm wondering : I'd like to propose to customers the choice >between only two queues with names I'll choose, but actually there >are seve

Re: [otrs] question about queues

Hi! With OTRS you don't need to access the database directly, except in very rare occasions (disaster recovery, corrupted tables, etc). To disable the default queues you have 2 options: - Rename them to something usefull for you. - Disable them, so they won't be shown (mark as i

[otrs] question about queues

Hi, I've setup the OTRS 1.3.2p01-5 Debian package and it now works like a charm with PostgreSQL. OTRS is really great stuff ! Now I'm wondering : I'd like to propose to customers the choice between only two queues with names I'll choose, but actually there are several predefined queues : 'Raw',

RE: [otrs] Question about switching article storage type

> Does OTRS deal happily with some articles in the DB and some on the > FS? I might just not have noticed that the older tickets have issues. yes, OTRS is quite happy with having both DB and FS located articles. I switched from DB to FS a while back and haven't noticed any trouble with it. > Is t

[otrs] Question about switching article storage type

Howdy, Back when I started using OTRS (2002-2003), I was using ArticleStorageFS for my TicketStorageModule setting. At some point the setting was lost from my Config.pm, and a bunch of article information was stored in the DB (2003-2005). I've now switched back to ArticleStorageFS. Questions: Do

RE: [otrs] Question About Vhosts and Email.

ey, System Admin [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 22, 2005 3:12 PM To: otrs@otrs.org Subject: [otrs] Question About Vhosts and Email. Hey all, quick q I've got my otrs address set up as "[EMAIL PROTECTED]" for all emails, but my FQDN in Config.pm is "support

RE: [otrs] Question About Vhosts and Email.

Is there an MX record setup for prime.gushi.org? - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED] > Sent: Tuesday, February 22, 2005 3:12 PM > To: otrs@otrs.org > Subject:

[otrs] Question About Vhosts and Email.

Hey all, quick q I've got my otrs address set up as "[EMAIL PROTECTED]" for all emails, but my FQDN in Config.pm is "support.gushi.org" (because that's my web url for OTRS, prime.gushi.org is the actual server) Basically what happens is I get tickets coming from [EMAIL PROTECTED], and when

[otrs] Question about actions on Queues and subqueues

If I want to check the status of a ticket in a queue and its subqueus, such as: Active Active:Senior Technicians Active:Junior Technicians Active:Supervisor Can I merely specify the queue as "Active"? That is to ask: when specifying a queue, are all subqueues included in a search?

Re: [otrs] Question about reports

On Wed, 27 Oct 2004 00:16:26 -0400, aaron <[EMAIL PROTECTED]> wrote: > Tyler: > > Thanks so much - this is a great help. Is there a simple query that will > tell us how many tickets each person worked on in a given period? > > I'm not even sure how you'd tell if a ticket had been worked on or not

RE: [otrs] Question about reports

stions and discussions about OTRS. Subject: Re: [otrs] Question about reports On Sun, 24 Oct 2004 23:42:50 -0400 (EDT), Aaron <[EMAIL PROTECTED]> wrote: > Hello. > > Has anyone created a report that would tell you how many tickets that > each user has closed in a given amount o

Re: [otrs] Question about the features of Otrs

On Tue, 26 Oct 2004 15:37:30 +0200, Franke Dirk <[EMAIL PROTECTED]> wrote: > > Hello, > > i am planning to install otrs and i have a question about the features of > otrs. > Does otrs support a knowledge base functionality? I mean a database > saved all problems and all solutions from every

Re: [otrs] Question about the features of Otrs

Hi Dirk, Franke Dirk wrote: i am planning to install otrs and i have a question about the features of otrs. Does otrs support a knowledge base functionality? I mean a database saved all problems and all solutions from every user? OTRS has a faq database. It's similar with an knowledge base. But th

[otrs] Question about the features of Otrs

Hello,   i am planning to install otrs and i have a question about the features of otrs. Does otrs support a knowledge base functionality? I mean a database saved all problems and all solutions from every user?   Thanks for your reply D. Franke --- A

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