Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

2013-06-03 Thread Michiel Beijen
Hi Paul, On Mon, Jun 3, 2013 at 6:19 AM, Paul Simons wrote: > Any chance of releasing the 'installer.pl' before the official date? I could > test it for you ;-) We'll have beta's before the release as usual. Also, it's on github, so you could check it there if you want, you'll find it in the '

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

2013-06-03 Thread Paul Simons
e 03, 2013 11:34 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ P

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

2013-06-03 Thread Paul Simons
03, 2013 10:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just becaus

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

2013-06-03 Thread Michiel Beijen
Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS o

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

2013-05-31 Thread Roy Kaldung
On May 31, 2013, at 10:26 AM, Paul Simons wrote: > > Hello Hi > I am trying to install OTRS over PostgreSQL, over CentOS. That's exactly what I run. > The documentation (although extremely good) is not a lot of help in my case . > The emphasis is squarely on MySQL and > the ‘installer.pl’ WEB

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-20 Thread Michiel Beijen
wner / Senior Network & Systems Engineer > > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Tuesday, December 13, 2011 12:04 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs]

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-19 Thread Timothy J. Deerinck
ijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-14 Thread Timothy J. Deerinck
Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-14 Thread Timothy J. Deerinck
OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck

Re: [otrs] Installation on Windows of 3.1 B2

2011-12-13 Thread Michiel Beijen
Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck wrote: > Hello all, > > > > Has anyone run into the problem of gett

Re: [otrs] Installation guide for FreeBSD ...

2010-04-21 Thread Kiffin Gish
Problem fixed: sudo cpan -i Apache2::Reload On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote: > I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't > locate Apache2/Reload.pm etc. > > Is there a guide available that explains how to do this? > -- Kiffin Gish Gouda, The N

Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

2009-09-27 Thread Frank Goenninger - Consequor Consulting AG
Hi Martin, Am 27.09.2009 um 13:53 schrieb Martin Edenhofer: Hi Frank, to check if perl environment is working well use: shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl It does. The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e. g. file permission

Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

2009-09-27 Thread Martin Edenhofer
Hi Frank, to check if perl environment is working well use: shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. I

Re: [otrs] Installation support

2009-08-20 Thread Alan McKay
On Tue, Aug 18, 2009 at 5:33 AM, Codatel Lists wrote: > is there anyone who is interested in assisting with installation and > configuration of an otrs system. > or is there anyone who can point me to an appropriate person or > company who can assist with this? Well, the obvious answer is the OTRS

Re: [otrs] Installation support

2009-08-18 Thread Codatel Lists
linux On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote: > * Codatel Lists : > >> is there anyone who is interested in assisting with installation and >> configuration of an otrs system. or is there anyone who can point >> me to >> an appropriate person or company who can assist with this? > >

Re: [otrs] Installation support

2009-08-18 Thread Ralf Hildebrandt
* Codatel Lists : > is there anyone who is interested in assisting with installation and > configuration of an otrs system. or is there anyone who can point me to > an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilu

Re: [otrs] Installation otrs 2.4.1

2009-08-05 Thread Rory
Your webserver doesn't recognise this as a file that it can process and so it is just returning the file itself. What webserver are you using? Apache? Have a look at the Apache doc to set this up; http://httpd.apache.org/docs/2.2/howto/cgi.html Rory Support my 365 Challenge in aid of the Irish

Re: [otrs] Installation path

2009-06-27 Thread sumeet jain
Thanks a Ton... I will get back if i have issues On Sat, Jun 27, 2009 at 6:25 AM, Karlos Jelez wrote: > Hi, > > I have been using OTRS for 4 years and I have 4 OTRS installations on one > box. > I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s > Every OTRS installation is using its path.

Re: [otrs] Installation path

2009-06-26 Thread Karlos Jelez
Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache & crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answe

Re: [otrs] Installation path

2009-06-26 Thread Yogesh Desai
discussions about OTRS. Subject: Re: [otrs] Installation path Hi all, > Thanks.. > Actually, the documentation suggests /op/ at all the places,so was > confused. > > Also, seems its possible to run multiple instances of OTRS in one > machine... > I havent tried but wan

Re: [otrs] Installation path

2009-06-26 Thread Shawn Beasley
Hi all, Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. My 2 Cents :D http://faq.otrs.org/otrs/

Re: [otrs] Installation path

2009-06-25 Thread sumeet jain
Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. On 6/25/09, Juan Ferreyra wrote: > > We are still not usi

Re: [otrs] Installation path

2009-06-25 Thread Juan Ferreyra
We are still not using mod_perl because we are in a dev early fase, we are using otrs version 2.3.4. You can try to configure 2 different virtual hosts in apache. Jan Schuer wrote: Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version d

Re: [otrs] Installation path

2009-06-25 Thread Jan Schuer
Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/ot

Re: [otrs] Installation path

2009-06-25 Thread Juan Ferreyra
I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? -

Re: [otrs] Installation path

2009-06-25 Thread Marco Vannini
Hi, I don't think its mandatory having otrs in /opt either because in many case you can find $OTRS_HOME or $HOME used for the crontab script runned by user otrs. On Thu, Jun 25, 2009 at 11:55 AM, sumeet jain wrote: > Does OTRS needs to be installed at /opt/otrs/ Only? > > > > -

Re: [otrs] installation on FreeBSD Jail

2009-06-08 Thread Jerais A. Al-Jeraisy
Hi Michiel, thank you man, you made my day, i thought no one faced/know my issue! i'll check the servers this week and get back, appreciated. btw, for Lighty + OTRS how-to, consider it done, i'll send it to the maillist next week, insha'allah. -- Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+. Sr. S

Re: [otrs] installation on FreeBSD Jail

2009-06-08 Thread Michiel Beijen
Hi Jerais, You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend. I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM optio

Re: [otrs] Installation Error in Ubuntu 9.04

2009-05-07 Thread Michiel Beijen
Dear Mr Kumar, You are obviously having issues with the otrs2 installation package. The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here:

Re: [otrs] Installation Error in Ubuntu 9.04

2009-05-07 Thread raviproff
Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com> wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading p

Re: [otrs] Installation Error in Ubuntu 9.04

2009-05-05 Thread Ravi Kumar
Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, wrote: > Hi > > I tried to install otrs2 in ubuntu > I got below error msg, Please help me > > r...@serveross:/home/ravi# apt-get install otrs2 > Reading package lists... Done > Building dependency tree > Reading state information... Done

Re: [otrs] Installation errors

2009-02-11 Thread Riccardo Michele Filippone
try to do: sudo apt-get purge otrs2 sudo apt-get install libapache2-mod-perl2-dev (or something similar) sudo apt-get install otrs2 bye Il giorno 12/feb/09, alle ore 00:42, Pierre-Andre Malbrough ha scritto: I get errors when I try to install from Debian repositories...not having much succe

Re: [otrs] installation problem on SUSE 11

2009-01-27 Thread Leonardo Certuche
r suse? > > > --- On *Tue, 1/27/09, Bharat Malik * wrote: > > From: Bharat Malik > Subject: RE: [otrs] installation problem on SUSE 11 > To: sosweet_...@yahoo.com, "'User questions and discussions about OTRS.'" > > Date: Tuesday, January 27, 2

Re: [otrs] installation problem on SUSE 11

2009-01-27 Thread sanjeev rao
in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On Tue, 1/27/09, Bharat Malik wrote: From: Bharat Malik Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, "'User questions

Re: [otrs] installation problem on SUSE 11

2009-01-27 Thread Bharat Malik
le Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks & Regards Bharat _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs

Re: [otrs] installation problem on SUSE 11

2009-01-26 Thread sanjeev rao
i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik wrote: From: Bharat Malik Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM   Hi

Re: [otrs] installation problem on SUSE 11

2009-01-26 Thread Bharat Malik
Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks & Regards Bharat ___ OTRS mai

Re: [otrs] Installation problem ?

2008-01-17 Thread Alexis Gingras
ope- it will be released this > > month….) > > > > > > > > Regards, > > > > Peter van Beugen > > > > > > > > *Van:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *Namens *Alexis > > Gingras > > *Verzonden:* dinsdag 15 januari 20

Re: [otrs] Installation problem ?

2008-01-16 Thread Alexis Gingras
> > -Oorspronkelijk bericht- > Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>] > Namens Lars Jørgensen > Verzonden: dinsdag 15 januari 2008 13:52 > Aan: otrs@otrs.org > Onderwerp: RE: [otrs] Installation problem ? > > > If the Fed

RE: [otrs] Installation problem ?

2008-01-16 Thread Peter van Beugen
PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alexis Gingras Verzonden: dinsdag 15 januari 2008 19:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl ­>=5.8.25. But I didn&#x

Re: [otrs] Installation problem ?

2008-01-15 Thread Alexis Gingras
to:[EMAIL PROTECTED]<[EMAIL PROTECTED]>] > Namens Lars Jørgensen > Verzonden: dinsdag 15 januari 2008 13:52 > Aan: otrs@otrs.org > Onderwerp: RE: [otrs] Installation problem ? > > > If the Fedora package is not working for you, you might want > > > to file a

RE: [otrs] Installation problem ?

2008-01-15 Thread Peter van Beugen
See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545&view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Ins

RE: [otrs] Installation problem ?

2008-01-15 Thread Lars Jørgensen
> If the Fedora package is not working for you, you might want > to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, > I > believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experie

Re: [otrs] Installation problem ?

2008-01-15 Thread Nils Breunese (Lemonbit)
Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAI

RE: [otrs] Installation Problems

2007-12-26 Thread Ryan Stahl
Did you try restarting all the otrs service's? Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hough Sent: Wednesday, December 19, 2007 12:53 PM To: otrs@otr

Re: [otrs] Installation Problems

2007-12-19 Thread Beavis
Jason, Hi there is a script called otrs/bin/otrs.checkModules. make sure that you have all the needed perl modules. regards, -Beavis On Dec 19, 2007 1:52 PM, Jason Hough <[EMAIL PROTECTED]> wrote: > Hello.. > > I ran through all the installation instructions successfully (no errors at > all

RE: [otrs] Installation/Configuration

2007-06-14 Thread Allen Laymon
nt: Thursday, June 14, 2007 11:14 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Installation/Configuration Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux.

RE: [otrs] Installation/Configuration

2007-06-14 Thread Greg Horne
S.org' Subject: RE: [otrs] Installation/Configuration Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 >>> "Greg Horne" <[EMA

RE: [otrs] Installation/Configuration

2007-06-14 Thread Allen Laymon
Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 >>> "Greg Horne" <[EMAIL PROTECTED]> 06/14/07 10:05 AM >>> Is OTRS running on the Novell server or

RE: [otrs] Installation/Configuration

2007-06-14 Thread Greg Horne
Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@o

Re: [otrs] installation problem

2007-05-02 Thread Adriano Amaral
Easy George, mod_perl is not configured or not installed. If it is  go to the shell as root and type :  a2enmod perl You can find this answer as well on the FAQ Good Luck Adriano George Develekos wrote: Greetings, I've had to upgrade to Apache2, so I'm trying to get OTRS to wo

Re: [otrs] Installation of ITSM fails on v2.2

2007-04-22 Thread Alexander Scholler
Sorry, I missed to extract the archive otrs-itsm-1.0-beta2.tar.gz. After that, I completed the installation as described in INSTALL.ITSM. Why is the installation splited into 7 OPMs - therefore the installation if very time-comsuming. Alex Alexander Scholler schrieb: > Hi, > > I want to install

RE: [otrs] installation problem/question (follow-up)

2006-12-06 Thread Andy Lubel
ginal Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, December 06, 2006 11:24 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] installation problem/question (follow-up) Christopher Scott wrote: > When

Re: [otrs] installation problem/question (follow-up)

2006-12-06 Thread Nils Breunese (Lemonbit)
Christopher Scott wrote: When trying to hit my new ITRS install, I get: Software error: at /var/www/otrs/Kernel/Config/Defaults.pm line 1803. Looking at my Apache error log shows: ERROR: /opt/otrs/RELEASE does not exist! This file is needed by central system parts of OTRS, the sys

Re: [otrs] Installation on Windows when Apache is already installed

2006-11-02 Thread Paul Puschmann
On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote: > I've searched the archives, and discovered that this question has been > asked before but never answered: How does one install OTRS if Apache > (and other prerequisites) are already installed? > > There's one note that's a couple o

Re: [otrs] Installation on Windows using IIS and MS SQL Server

2006-10-20 Thread David Violino
So, I take it that when you reply "LOL", that means you don't know how to setup OTRS.On 10/16/06, Andy Lubel < [EMAIL PROTECTED]> wrote: LOL. On 10/14/06 3:50 PM, "David Violino" <[EMAIL PROTECTED]> wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and

RE : [otrs] Installation on Oracle 9.2

2006-10-17 Thread EXT / CAP GEMINI LEBLANC Bastien
Just resolved the issue on my own for the installation! The constraints were created before the insert. Then we tried several times the insert, so the sequence were not initialised. After a re_run of: 1) otrs-schema.oracle.sql 2) initial_insert.sql 2) otrs-schema-post.oracle.sql All the data an

Re: [otrs] Installation on Windows using IIS and MS SQL Server

2006-10-16 Thread Andy Lubel
Title: Re: [otrs] Installation on Windows using IIS and MS SQL Server LOL. On 10/14/06 3:50 PM, "David Violino" <[EMAIL PROTECTED]> wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL? Can you provide detaile

Re: [otrs] Installation Questions

2006-06-08 Thread Hershel Robinson
Andy Lubel wrote: Options +execCGI is under the tag? Yes, my httpd.conf ends thusly: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all AllowOverri

RE: [otrs] Installation Questions

2006-06-08 Thread Andy Lubel
Options +execCGI is under the tag? -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Thu 6/8/2006 11:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: > im no installation expert quite

Re: [otrs] Installation Questions

2006-06-08 Thread Hershel Robinson
Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doe

RE: [otrs] Installation Questions

2006-06-08 Thread Andy Lubel
nson Sent: Wed 6/7/2006 7:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: > Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to

Re: [otrs] Installation Questions

2006-06-07 Thread Hershel Robinson
Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ _

Re: [otrs] Installation Questions

2006-06-07 Thread Andy Lubel
Do you load the mod_perl and mod_cgi module? On 6/7/06 2:40 PM, "Hershel Robinson" <[EMAIL PROTECTED]> wrote: > Nils Breunese (Lemonbit Internet) wrote: >> Hershel Robinson wrote: >> >>> Before I do that, I would like to at least have a more simple version >>> running. As it is, CGI is not runn

Re: [otrs] Installation Questions

2006-06-07 Thread Hershel Robinson
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I

Re: [otrs] Installation Questions

2006-06-07 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] Installation Questions

2006-06-07 Thread Hershel Robinson
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/" t

Re: [otrs] Installation Questions

2006-06-07 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/" to the very bottom of httpd.conf What n

Re: [otrs] Installation Questions

2006-06-07 Thread Hershel Robinson
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. I am trying to install from a tarball.

Re: [otrs] Installation Questions

2006-06-06 Thread Hershel Robinson
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. OK, thank you very much for your assist

Re: [otrs] Installation Questions

2006-06-05 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled "beta" as far as support, so I would suggest being careful trying to use it. You can install whatever you like. However, most likely installing it

Re: [otrs] Installation Questions

2006-06-05 Thread Hershel Robinson
This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your s

Re: [otrs] Installation Questions

2006-05-31 Thread Hershel Robinson
This looks pretty weird. RPM says apache 2.0.51 is installed, but when you ask for its status you get some sort of HTML answer from an apache 1.3.33 server... Fedora Core 2 comes with apache2 by default and I guess that the OTRS RPM expects to find apache2 as well. However, it looks like your s

Re: [otrs] Installation Questions

2006-05-31 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: [EMAIL PROTECTED] [~]# service httpd status Not Found The requested URL /server-status was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the re

Re: [otrs] Installation Questions

2006-05-31 Thread Hershel Robinson
This seems very strange. What does 'service httpd status' say? Maybe you have some sort of strange custom httpd setup that OTRS doesn't detect. What does 'rpm -q httpd' say? Hey, brother, now we're getting somewhere. Please excuse the length of this dump, but check this out:

Re: [otrs] Installation Questions

2006-05-31 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: [EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y [EMAIL PROTECTED] [/]# rpm -e otrs error: package otrs is not installed [EMAIL PROTECTED] [/]# rm -rf /opt/otrs [EMAIL PROTECTED] [/]# wget ftp://ftp.otrs.org/pub/otrs/RPM

Re: [otrs] Installation Questions

2006-05-31 Thread Hershel Robinson
>> First I used rpm -e to remove the package, then I tried this: >> [snip] >> [EMAIL PROTECTED] [/]# ls o* >> otrs-2.0.4-01.i386.rpm >> >> opt: >> ./ ../ otrs/ > > This seems strange to me. I'd think that after doing rpm -e otrs > /opt/otrs would be gone. But I might be wrong. > >> [EMAIL PROT

Re: [otrs] Installation Questions

2006-05-31 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file

Re: [otrs] Installation Questions

2006-05-31 Thread Hershel Robinson
>> #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) It does? How did you know that? You Linux guys are so technical. :) Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven downl

Re: [otrs] Installation Questions

2006-05-31 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) > Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post: >

Re: [otrs] Installation Questions

2006-05-31 Thread Hershel Robinson
Nils, thank you for responding. Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux That's the answer to what kernel the machine runs, not what OS it is. I thought it was something like that. :) You might want to cat /etc/

Re: [otrs] Installation Questions

2006-05-31 Thread Nils Breunese (Lemonbit Internet)
Hershel Robinson wrote: I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the

RE: [otrs] installation

2005-07-14 Thread Michael Belz
You need to install all the perl libraries, you should be able to get to a cpan shell to install the DBI module which usually holds you up. I use freebsd and use the ports system : ) im not sure how you do it with Fedora Core linux. Jeremy maybe knows im sure he will put his comments in here is awe

RE: [otrs] installation

2005-07-14 Thread West, Bradley G.
Title: RE: [otrs] installation I had problems with OTRS 2.0 beta 2 using mod_perl2 under FC4 as well. The problem seemed to stem from the differences between mod_perl 1.99_xxx and the final release code. I ended up installing FC3 instead and it worked like a charm. -Original Message

Re: [otrs] installation

2005-07-14 Thread Jeremy Blain
You are trying to run it under mod_perl, but have don't have the proper perl libraries installed. Luca Tebaldi wrote: Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1

Re: [otrs] Installation error - otrs v2-beta4

2005-07-12 Thread Ivica Mustapic
On Mon, 11 Jul 2005 09:20 pm, Christian Schoepplein wrote: > What happens, if you go to > > http://your-otrs-host.tld/otrs/index.pl > > Do you get any error message? Normaly the DB is connected already if > this page is loaded. > > Which database do you use? What database specific settings do y

Re: [otrs] Installation error - otrs v2-beta4

2005-07-11 Thread Christian Schoepplein
Hi Ivica, On Sat, Jul 09, 2005 at 01:17:33AM +0800, Ivica Mustapic wrote: >I have just installed OTRS v2-beta4 on Fedora 3. >Installation looked normal but OTRS would not connect. > >Database was created OK. >OTRS user can access DB. >Permissions look OK. > >After running CheckDB.pl following err

Re: [otrs] Installation problem.

2005-06-30 Thread Christian Schoepplein
Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: >System Redhat 7.3 installed via RPM. > >I am having an issue running the Install.pl since I do not have a webbrowser >(or any GUI at all) installed on the local machine. I am getting a 403 - >Forbidden error when I try and run

Re: [otrs] Installation problem

2005-04-12 Thread Sébastien Prud'homme
You just need MySQL DBD perl module on your system On Apr 12, 2005 2:38 PM, Vincent SABOURDY <[EMAIL PROTECTED]> wrote: > Hi > > I try to install otrs on a redhat 7.2. > > the install control ask me to install mysql::DBD but it already > installed and when i go to installer.pl i have : > > Soft

Re: [otrs] Installation

2005-01-24 Thread Robert Kehl
Bernard PRE schrieb: Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] It seems you're trying to start one perl-enabled Apache 1.3.x and one Apache2, probably traing to load mod_perl2. This is not the w

RE: [otrs] Installation

2005-01-24 Thread Balaji_Krishnamurthy
Check if you sql connection is Ok . -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alvaro Lopez Sent: Monday, January 24, 2005 12:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation I have just installed otrs (i am a

Re: [otrs] Installation

2005-01-23 Thread [EMAIL PROTECTED]
in case you are on fedora, do "setenforce 0" and that will turn off selinux. --- Alvaro Lopez <[EMAIL PROTECTED]> wrote: > I have just installed otrs (i am a newbee) and i > nedd some help. > > >>I can't join this url : > http://my_server/otrs/installer.pl > >> > >>Forbidden > >>You don't have p

Re: [otrs] Installation

2005-01-23 Thread Alvaro Lopez
I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. I had the same issue, and the trouble was permission, check it, probably you don't cha

RE: [otrs] Installation

2005-01-22 Thread Bernard PRE
ECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: > Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the

RE: [otrs] Installation

2005-01-21 Thread Bernard PRE
the server configuration [ECHEC ] -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: >

Re: [otrs] Installation

2005-01-21 Thread Robert Kehl
Just to avoid confusion: Robert Kehl wrote: Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux The first line must read: Btw, I guess (*without* knowing a thing about it!) ... With kind regards, Robert Kehl

Re: [otrs] Installation

2005-01-21 Thread Robert Kehl
Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the

RE: [otrs] Installation

2005-01-21 Thread Bernard PRE
Handler perl-script > PerlHandler Apache::Registry > Options ExecCGI > PerlSendHeader On > PerlSetupEnv On > > > > > > > >Thanks for your help, > >Bernard -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTE

Re: [otrs] Installation

2005-01-20 Thread Robert Kehl
Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

Re: [otrs] Installation

2005-01-19 Thread Bernard Duclot
Bonjour, Pour être plus clair dans config.pm as-tu vu ? #* SecureMode # (Enable this so you can't use the installer.pl) #$Self->{SecureMode} = 1; * Voila Bernard Duclot Bernard PRE a écrit : Hi, I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://

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