NEWBIE: Need to Add Carriage Return via Set Fields Action
I have six character fields ( 1 - 6) on my form. On modify, I want to create a Set Fields action in a Filter to take the values of fields 1 - 5 and add them to fix 6 separated by a carriage return. Can someone assist me with the syntax? I want the output in field 6 to look like the following; $FIELD 1$ $FIELD 2$ $FIELD 3$ etc. Any assistance would be greatly appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: NEWBIE: Need to Add Carriage Return via Set Fields Action
Expand the Right Side to get the Expression Editor popup In the Expression Editor You would put in (Example is for just 3 fields ... ) $FIELD 1$ + " " + $FIELD 2$ + " " + $FIELD 3$ When you OK from the Expression Editor you should see something like: $FIELD 1$ + "?" + $FIELD 2$ + "?" + $FIELD 3$ Where the ? is a square box representing the carriage return character Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wes Povich Sent: Thursday, October 17, 2013 4:40 PM To: arslist@ARSLIST.ORG Subject: NEWBIE: Need to Add Carriage Return via Set Fields Action I have six character fields ( 1 - 6) on my form. On modify, I want to create a Set Fields action in a Filter to take the values of fields 1 - 5 and add them to fix 6 separated by a carriage return. Can someone assist me with the syntax? I want the output in field 6 to look like the following; $FIELD 1$ $FIELD 2$ $FIELD 3$ etc. Any assistance would be greatly appreciated. Thanks! Wes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
NEWBIE: Need to Add Carriage Return via Set Fields Action
I have six character fields ( 1 - 6) on my form. On modify, I want to create a Set Fields action in a Filter to take the values of fields 1 - 5 and add them to fix 6 separated by a carriage return. Can someone assist me with the syntax? I want the output in field 6 to look like the following; $FIELD 1$ $FIELD 2$ $FIELD 3$ etc. Any assistance would be greatly appreciated. Thanks! Wes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Workflow newbie
What about doing your check with Active Links instead? That way, you can stop
the save action before it gets to the server and change the status of the
ticket in the display back to what you want.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Thursday, March 11, 2010 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Workflow newbie
**
Good morning,
I have created 2 Filters that run against any non-Standard Change Request.
The first filters executes on "Modify" and the Run If statement is: (
'Change Request Status' > "Planning In Progress") AND ('Change Type' !=
"Standard Change")
If true it reads a filed from another from, "CHG:Associations" with a Set
Fields If statement:
( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request Type01' =
"Configuration Item")
A temp filed called: z1D CI_RelationshipCheck is set to the value found in
the $Request ID02$ field.
The second filter runs after the first (execution order is 1 higher) and also
Executes on "Modify"
The Run if statement is:
( 'z1D CI_RelationshipCheck' = $NULL$ ) AND ( 'Change Request Status' >
"Planning In Progress") and ('Change Type' != "Standard Change")
All seems to work well, if a CI has not been related to the ticket then an
error message pops up on the screen.
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field gets changed from
"Planning In Progress" to "Scheduled for Review"
* If there is no related CI then I want this field changed back to "Planning In
Progress".
* The user is required to select the "Next Stage" option in the Progress Flow
bar in
order to have the status changed back.
(This is what I'm trying to avoid having the user do)
Can this be done with in the second filter? This is where I'm stuck, I would
like to make this a better process than selecting the Next Stage option twice
to reset this field value.
I come form the old days of programming and having requiring the user to select
the Next Stage option twice to reset the Status filed seems like poor
programming.
Thanks for your time in looking at my dilemma,
Larry B.
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Workflow newbie
Good morning,
I have created 2 Filters that run against any non-Standard Change
Request.
The first filters executes on "Modify" and the Run If statement is: (
'Change Request Status' > "Planning In Progress") AND ('Change Type' !=
"Standard Change")
If true it reads a filed from another from, "CHG:Associations" with a
Set Fields If statement:
( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request
Type01' = "Configuration Item")
A temp filed called: z1D CI_RelationshipCheck is set to the value
found in the $Request ID02$ field.
The second filter runs after the first (execution order is 1 higher) and
also Executes on "Modify"
The Run if statement is:
( 'z1D CI_RelationshipCheck' = $NULL$ ) AND ( 'Change Request
Status' > "Planning In Progress") and ('Change Type' != "Standard
Change")
All seems to work well, if a CI has not been related to the ticket then
an error message pops up on the screen.
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field
gets changed from
"Planning In Progress" to "Scheduled for Review"
* If there is no related CI then I want this field changed back
to "Planning In Progress".
* The user is required to select the "Next Stage" option in the
Progress Flow bar in
order to have the status changed back.
(This is what I'm trying to avoid having the user do)
Can this be done with in the second filter? This is where I'm stuck, I
would like to make this a better process than selecting the Next Stage
option twice to reset this field value.
I come form the old days of programming and having requiring the user to
select the Next Stage option twice to reset the Status filed seems like
poor programming.
Thanks for your time in looking at my dilemma,
Larry B.
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Re: VBA aruser/Remedy newbie questions
Thank you all for the information,
Thanks to LJ I now have runmacro up and working that will help me.
Mark,
As for the ODBC Data source, unfortunately as I suspect is part of my
problem is IT hasn't really properly installed things.(Or as a
result of still running V5 may not have these extras).
Apparently there is no ODBC drivers installed on our production
machines..(its not listed in Data Source anyhow).
I suspect the fact I was missing runmacro as well indicates a lack of
full/proper install.
I'll see if I can work further with my IT to resolve the ODBC issue as
I'd love to play with new ways to interact with data. (I often do batch
data changes through ARuser as well (currently using macros).
--Kevin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Latta
Sent: Monday, June 09, 2008 9:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: VBA aruser/Remedy newbie questions
** Kevin,
I have been doing this for years and the simplest method that I have
found is to use the "AR System ODBC Data Source" available through MS
Excel. This ODBC driver is installed/available by default on
workstations that have the Remedy User Tool installed on it. The best
part is that you can simply record an Excel macro while you establish
the ODBC connection to Remedy and define your query criteria through MS
Query. Once you have recorded the code you'll have almost everything
you need to tailor it and to add subsequent formatting, charting and
analysis code for reporting. Here are a few things to keep in mind for
security reasons:
1.) Password protect the excel VBA project (in the VB Editor) to protect
the login and password information which will be recorded for
establishing the database connection
2.) If you opt to return the data to Excel (which isn't necessary for
reporting) you will want to set the following Query/Table property:
EnableEditing = False
This prevents the users from being able to modify the query
criteria after it is retrieved from the database by simply
right-clicking on the data in the Excel worksheet.
Summary of steps for the macro:
1.) From the main Excel menu: Data -> Import External Data -> New
Database Query...
2.) In the "Choose Data Source" pop-up window select the "AR System ODBC
Data Source"
3.) Provide the ODBC login information when prompted.
4.) Select your query criteria through MS Query which was automatically
started. (Select columns, etc.)
You can choose to return the data to Excel or to continue editing in
MS Query.
Note: MS Query is limited in capabilities and will not support all
datatypes in Remedy.
The format in which the query criteria is recorded is a bit difficult to
edit. However you can replace that with a query sting property which
allows you to enter plain text that is much simpler to read and edit
than the array type construction that it records it in.
Let me know if you need any additional help. Feel free to email me
directly at [EMAIL PROTECTED]
- Mark Latta
Date: Mon, 9 Jun 2008 10:17:00 -0600
From: [EMAIL PROTECTED]
Subject: VBA aruser/Remedy newbie questions
To: arslist@ARSLIST.ORG
**
Hi everyone I want to apologize as I think my questions may
seem a bit to simple and/or below the level that most of this group is,
hoping to have better questions and maybe some answers for other newbies
like me.
Unfortunately due to my current system limitation/access I
am stuck only being able to use VBA and am currently pulling a lot of
Data through ARUSER for my reports.
Right now the method I am using to pull information is via
the following code:
Sub LaunchRemedy(macroname)
Dim App
Dim ARForm
Dim sessionId
' create a new Remedy User
Set App = CreateObject("Remedy.User")
' login, username and password
sessionId = App.Login("username", "password", False)
Call App.RunMacro(sessionId, macroname, 0, 0)
#
This generally works, I pre-generate my Macro's using VBA and
have this call ARUSER and typically dump out my report for the data I
need to a CSV that is then picked up and my VBA program continues along.
My question would be, if there a way using only VBA that I
a. might be able to run a data set, or a macro without
having to call the ARUSER program?
(This is a problem as after only a few hours of
continuous polling (My current report pulls around 500+ unique tickets
every 5 minutes) ARUSER runs out of system memory.
or
b. just to
Re: VBA aruser/Remedy newbie questions
Kevin,
I have been doing this for years and the simplest method that I have found is
to use the "AR System ODBC Data Source" available through MS Excel. This ODBC
driver is installed/available by default on workstations that have the Remedy
User Tool installed on it. The best part is that you can simply record an
Excel macro while you establish the ODBC connection to Remedy and define your
query criteria through MS Query. Once you have recorded the code you'll have
almost everything you need to tailor it and to add subsequent formatting,
charting and analysis code for reporting. Here are a few things to keep in
mind for security reasons:
1.) Password protect the excel VBA project (in the VB Editor) to protect the
login and password information which will be recorded for establishing the
database connection
2.) If you opt to return the data to Excel (which isn't necessary for
reporting) you will want to set the following Query/Table property:
EnableEditing = False
This prevents the users from being able to modify the query criteria after
it is retrieved from the database by simply right-clicking on the data in the
Excel worksheet.
Summary of steps for the macro:
1.) From the main Excel menu: Data -> Import External Data -> New Database
Query...
2.) In the "Choose Data Source" pop-up window select the "AR System ODBC Data
Source"
3.) Provide the ODBC login information when prompted.
4.) Select your query criteria through MS Query which was automatically
started. (Select columns, etc.)
You can choose to return the data to Excel or to continue editing in MS Query.
Note: MS Query is limited in capabilities and will not support all datatypes
in Remedy.
The format in which the query criteria is recorded is a bit difficult to edit.
However you can replace that with a query sting property which allows you to
enter plain text that is much simpler to read and edit than the array type
construction that it records it in.
Let me know if you need any additional help. Feel free to email me directly at
[EMAIL PROTECTED]
- Mark Latta
Date: Mon, 9 Jun 2008 10:17:00 -0600From: [EMAIL PROTECTED]: VBA aruser/Remedy
newbie questionsTo: [EMAIL PROTECTED]
Hi everyone I want to apologize as I think my questions may seem a bit to
simple and/or below the level that most of this group is, hoping to have better
questions and maybe some answers for other newbies like me.
Unfortunately due to my current system limitation/access I am stuck only
being able to use VBA and am currently pulling a lot of Data through ARUSER for
my reports.
Right now the method I am using to pull information is via the following
code:
Sub LaunchRemedy(macroname)Dim AppDim ARFormDim sessionId
' create a new Remedy UserSet App = CreateObject("Remedy.User")
' login, username and passwordsessionId = App.Login("username", "password",
False)
Call App.RunMacro(sessionId, macroname, 0, 0)
#
This generally works, I pre-generate my Macro's using VBA and have this call
ARUSER and typically dump out my report for the data I need to a CSV that is
then picked up and my VBA program continues along.
My question would be, if there a way using only VBA that I
a. might be able to run a data set, or a macro without having to call the
ARUSER program?
(This is a problem as after only a few hours of continuous polling (My
current report pulls around 500+ unique tickets every 5 minutes) ARUSER runs
out of system memory.
or
b. just to get me started while I hopefully learn some better ways, is
there an easy way to close aruser directly? I currently have my code attempt to
close pull AR system user into focus after ~40 macro's to close it, and re-open
it. The code I am using right now is bad however.
###
' Close Remedy
SendKeys ("%F")SendKeys ("x")
###
Very bad code, and as I typically wish to have my reports running in the
background of my current work machine this can also cause problems...
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
ARTASK.EXE doesn't load for me and I do not have registry access. Also I have
no armacro(?) program I have read about in the documentation to play with...
TeleTech®
Kevin Redick | SMG – Service Monitoring Group | Verizon Online
Please visit us at http://www.teletech.com
This email and any
attachments may contain confidential, proprietary and/or privileged
information. If you are not the intended recipient, please immediately notify
the sender by return email, and delete this communication and any copies. Any
dissemination or use of this information by a person other than the intended
recipient is unauthorized and may be subject to c
Re: VBA aruser/Remedy newbie questions
Kevin,
If your up for it then you might try the ODBC access to ARS data. ( An
ARS ODBC driver should have been installed when the User Tool was
installed.) That might be a better programmatic way to get at the
data.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Mon, Jun 9, 2008 at 12:17 PM, Redick, Kevin
<[EMAIL PROTECTED]> wrote:
> **
> Hi everyone I want to apologize as I think my questions may seem a bit
> to simple and/or below the level that most of this group is, hoping to have
> better questions and maybe some answers for other newbies like me.
>
> Unfortunately due to my current system limitation/access I am stuck only
> being able to use VBA and am currently pulling a lot of Data through ARUSER
> for my reports.
>
> Right now the method I am using to pull information is via the following
> code:
>
>
>
> Sub LaunchRemedy(macroname)
> Dim App
> Dim ARForm
> Dim sessionId
>
> ' create a new Remedy User
> Set App = CreateObject("Remedy.User")
>
> ' login, username and password
> sessionId = App.Login("username", "password", False)
>
> Call App.RunMacro(sessionId, macroname, 0, 0)
> #
>
> This generally works, I pre-generate my Macro's using VBA and have this call
> ARUSER and typically dump out my report for the data I need to a CSV that is
> then picked up and my VBA program continues along.
>
> My question would be, if there a way using only VBA that I
> a. might be able to run a data set, or a macro without having to call
> the ARUSER program?
> (This is a problem as after only a few hours of continuous polling
> (My current report pulls around 500+ unique tickets every 5 minutes) ARUSER
> runs out of system memory.
> or
> b. just to get me started while I hopefully learn some better ways,
> is there an easy way to close aruser directly? I currently have my code
> attempt to close pull AR system user into focus after ~40 macro's to close
> it, and re-open it. The code I am using right now is bad however.
>
> ###
> ' Close Remedy
> SendKeys ("%F")
> SendKeys ("x")
> ###
>
> Very bad code, and as I typically wish to have my reports running in the
> background of my current work machine this can also cause problems...
>
> P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
> ARTASK.EXE doesn't load for me and I do not have registry access. Also I
> have no armacro(?) program I have read about in the documentation to play
> with...
>
>
>
> TeleTech(R)
>
> Kevin Redick | SMG – Service Monitoring Group | Verizon Online
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Re: VBA aruser/Remedy newbie questions
Kevin,
I'm sure there is something better than what you are doing...but in the mean
time...get your hands on 'runmacro'...this is a stand alone client that uses
the macro as input and closes when its done running the macroso you
should be able to use it to do the work instead of trying to automate the
user tool.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Redick, Kevin
Sent: Monday, June 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: VBA aruser/Remedy newbie questions
**
Hi everyone I want to apologize as I think my questions may seem a bit
to simple and/or below the level that most of this group is, hoping to have
better questions and maybe some answers for other newbies like me.
Unfortunately due to my current system limitation/access I am stuck only
being able to use VBA and am currently pulling a lot of Data through ARUSER
for my reports.
Right now the method I am using to pull information is via the following
code:
Sub LaunchRemedy(macroname)
Dim App
Dim ARForm
Dim sessionId
' create a new Remedy User
Set App = CreateObject("Remedy.User")
' login, username and password
sessionId = App.Login("username", "password", False)
Call App.RunMacro(sessionId, macroname, 0, 0)
#
This generally works, I pre-generate my Macro's using VBA and have this call
ARUSER and typically dump out my report for the data I need to a CSV that is
then picked up and my VBA program continues along.
My question would be, if there a way using only VBA that I
a. might be able to run a data set, or a macro without having to call
the ARUSER program?
(This is a problem as after only a few hours of continuous polling
(My current report pulls around 500+ unique tickets every 5 minutes) ARUSER
runs out of system memory.
or
b. just to get me started while I hopefully learn some better ways, is
there an easy way to close aruser directly? I currently have my code attempt
to close pull AR system user into focus after ~40 macro's to close it, and
re-open it. The code I am using right now is bad however.
###
' Close Remedy
SendKeys ("%F")
SendKeys ("x")
###
Very bad code, and as I typically wish to have my reports running in the
background of my current work machine this can also cause problems...
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
ARTASK.EXE doesn't load for me and I do not have registry access. Also I
have no armacro(?) program I have read about in the documentation to play
with...
TeleTechR
Kevin Redick | SMG - Service Monitoring Group | Verizon Online
Please visit us at http://www.teletech.com
This email and
any attachments may contain confidential, proprietary and/or privileged
information. If you are not the intended recipient, please immediately
notify the sender by return email, and delete this communication and any
copies. Any dissemination or use of this information by a person other than
the intended recipient is unauthorized and may be subject to criminal and
civil proceedings. Unless otherwise stated, opinions expressed in this email
are those of the author and are not endorsed by TeleTech Holdings.
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html___
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VBA aruser/Remedy newbie questions
Hi everyone I want to apologize as I think my questions may seem a
bit to simple and/or below the level that most of this group is, hoping
to have better questions and maybe some answers for other newbies like
me.
Unfortunately due to my current system limitation/access I am stuck
only being able to use VBA and am currently pulling a lot of Data
through ARUSER for my reports.
Right now the method I am using to pull information is via the
following code:
Sub LaunchRemedy(macroname)
Dim App
Dim ARForm
Dim sessionId
' create a new Remedy User
Set App = CreateObject("Remedy.User")
' login, username and password
sessionId = App.Login("username", "password", False)
Call App.RunMacro(sessionId, macroname, 0, 0)
#
This generally works, I pre-generate my Macro's using VBA and have this
call ARUSER and typically dump out my report for the data I need to a
CSV that is then picked up and my VBA program continues along.
My question would be, if there a way using only VBA that I
a. might be able to run a data set, or a macro without having to
call the ARUSER program?
(This is a problem as after only a few hours of continuous
polling (My current report pulls around 500+ unique tickets every 5
minutes) ARUSER runs out of system memory.
or
b. just to get me started while I hopefully learn some better ways,
is there an easy way to close aruser directly? I currently have my code
attempt to close pull AR system user into focus after ~40 macro's to
close it, and re-open it. The code I am using right now is bad however.
###
' Close Remedy
SendKeys ("%F")
SendKeys ("x")
###
Very bad code, and as I typically wish to have my reports running in the
background of my current work machine this can also cause problems...
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
ARTASK.EXE doesn't load for me and I do not have registry access. Also I
have no armacro(?) program I have read about in the documentation to
play with...
TeleTech(r)
Kevin Redick | SMG - Service Monitoring Group | Verizon Online
Please visit us at http://www.teletech.com
This email and any attachments may contain confidential, proprietary and/or
privileged information. If you are not the intended recipient, please
immediately notify the sender by return email, and delete this communication
and any copies. Any dissemination or use of this information by a person other
than the intended recipient is unauthorized and may be subject to criminal and
civil proceedings. Unless otherwise stated, opinions expressed in this email
are those of the author and are not endorsed by TeleTech Holdings.
___
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Re: Newbie: form with links to frequently accessed forms
Stephen, Thanks for providing this approach. Since reading this, I've tried this, and it works beautifully. I have a lot of forms I need to access on a regular basis. This method allows me to quickly drill down to whichever form I need, on whichever server I need, using whichever view I need. This really speeds administration up a lot. A couple tweaks I added to this were as follows: - Search / Submit mode buttons to allow opening in either mode. In Search mode, all fields are blank, in Submit mode, they are default values. - Server Dropdown list, for choosing to open on an alternate server. Done from a lookup form, as Dev, QC, Prod, etc... - Workflow to populate form name based on display name or vice versa. Done using Application-Get-Form-Name or Application-Get-Form-Alias. - Workflow to populate VUI field with default VUI. select DEFAULTVUI from ARSCHEMA where NAME='$Form Name$' - Attached menu for selecting VUIs for a given form. select VUINAME from VUI where SCHEMAID=(select SCHEMAID from ARSCHEMA where NAME = '$536870916$') I also start the names of the most frequently used forms with a space, so they sort to the top of the table. Thanks again. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, February 08, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms Ravi, Here is another approach, something I implemented here. I have about 80 forms that I frequently need to open and search. Using the Find option in the Object List (Ctrl+O, Find, , click Find) is not convenient to me. I use a Table Field on a display-only/control panel form that points to a Regular form containing the names of forms I wish to open. I use an active link that opens the form when I double-click a row in the Table field. Regular form fields: 'Display Name' A friendly name for the form. 'Form Name' ARS form name, or URL. 'VUI Name' ARS VUI name. 'URL' Checkbox if the entry is a URL. The Table Field shows the 'Display Name' and 'Form Name' columns. The URL field is included but hidden. On double-click the active link opens the form, or if the 'URL' checkbox is checked then it opens the URL. For opening ARS forms (not URLs) the Open Window command uses $SERVER$ for the Server Name field, $col Form Name$ for the Form Name field, and $col VUI Name$ for the Form View field. The Window Type is set to Search and the Target Location is set to New. For opening URLs, I use this Run Process command: rundll32 url.dll,FileProtocolHandler $col Form Name$ I only need this for Windows User Tool. You could use the Run Process command "PERFORM-ACTION-OPEN-URL new" to open URLs in mid-tier. Creating this only took about 30 minutes and I use it every single day for my administration. Anytime I find myself opening a form that is not in this list of forms I just add a record to the Regular form field (described above) and from them on all I need to do is double-click in the Table field and it's opened for me. To enhance this you could add a checkbox to open the form in New mode instead of Search mode. I seldom need to open in New mode so when I need to, I first open in Search modem then select Edit > Copy to New. Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Friday, February 08, 2008 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms This is all I am looking for. Thank you. One more question about the active link. Can the active link take the name of the button as an argument. What I am saying is the following: if I have 5 buttons opening 5 different forms, can I just have one active link taking the name of the button as an argument or do I have to create 5 active links? Thanks Ravi MUNJAL, Jaya, IDC wrote: > ** > > Ravi > > > > § Create a Display Only Form > > § Create 5 buttons (name them according to the form they open) > > § Create 5 Active Link with Open Window Action. In the open > Window specify which Form you want to open > > > > For more details on the Open Window action of active link refer to > Basic User Guide. > > > > Hope this helps. > > > > Thanks > > > > > > Jaya Munjal > > IEA Remedy Team > > RBS India Development Centre (P) Ltd > > > > T +91 124 6724163 > > M +91 9811405409 > > [EMAIL PROTECTED] > > Unitech Business Park, Block F, Sector 41, South City 1, > > Gurgaon, Harayana Indi
Re: Newbie: form with links to frequently accessed forms
{\rtf1\ansi\ansicpg1252\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss Arial;}{\f2\fswiss\fcharset0 Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 Ravi,\par
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I know you got several responses from the list regarding this.. Sort of late to jump in but thought I'd give you my thoughts..\par
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Are these 5 forms the same set of forms for all the users? Or are they different for each user?\par
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If each user has a different set of 5 favorite forms and you want this list to appear on a display only form, with links to open these 5 forms, then you can do this via building a data form that holds the information of these 5 forms for each user.\par
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To populate this data, build a configuration point where you get a list of all forms using a dictionary character menu that lists all Form names.. Store the 5 forms for each user on this form..\par
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On the display only form you could have a table field to list the 5 forms for the user that is logged in, and a button that does a Open Window action using the form name appearing on the list as the parameter value for the form name (server name and view you want to open the form in).. You could even have the action to prompt the user whether he wants to open the form in a search or new mode and accordingly drive your workflow to open the form in the appropriate mode..\par
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Cheers\par
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Joe\par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ravi\par
Sent: Thursday, February 07, 2008 10:22 PM\par
To: [EMAIL PROTECTED]
Subject: Newbie: form with links to frequently accessed forms\par
\par
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Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it.\par
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TIA\par
Ravi\f1\par
\pard\plain\f2\fs20 {\pard\plain\f0\fs18 \line No virus found in this outgoing message.\line Checked by AVG Free Edition. \line Version: 7.5.516 / Virus Database: 269.20.2/1270 - Release Date: 2/10/2008 12:21 PM\line }\par
}
Re: Newbie: form with links to frequently accessed forms
Hi Ravi Remedy works on IDs of all object instead of names. Therefore you can't use name as argurment. You would have 2 create 5 different AL for each form. Hope this helps. thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91 124 6724163 M +91 9811405409 [EMAIL PROTECTED] Unitech Business Park, Block F, Sector 41, South City 1, Gurgaon, Harayana India 122001 P Please don't print this e-mail unless you really need to. www.rbs.com Visit our Sharepoint site here Raise a fault with one of our systems here -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: 08 February 2008 18:10 To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms This is all I am looking for. Thank you. One more question about the active link. Can the active link take the name of the button as an argument. What I am saying is the following: if I have 5 buttons opening 5 different forms, can I just have one active link taking the name of the button as an argument or do I have to create 5 active links? Thanks Ravi MUNJAL, Jaya, IDC wrote: > ** > > Ravi > > > > § Create a Display Only Form > > § Create 5 buttons (name them according to the form they open) > > § Create 5 Active Link with Open Window Action. In the open > Window specify which Form you want to open > > > > For more details on the Open Window action of active link refer to > Basic User Guide. > > > > Hope this helps. > > > > Thanks > > > > > > Jaya Munjal > > IEA Remedy Team > > RBS India Development Centre (P) Ltd > > > > T +91 124 6724163 > > M +91 9811405409 > > [EMAIL PROTECTED] > > Unitech Business Park, Block F, Sector 41, South City 1, > > Gurgaon, Harayana India 122001 > > P Please don't print this e-mail unless you really need to. > > www.rbs.com > > > > Visit our Sharepoint site here > > Raise a fault with one of our systems here > > > > > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ravi > Sent: 08 February 2008 08:52 > To: arslist@ARSLIST.ORG > Subject: Newbie: form with links to frequently accessed forms > > > > Hi: I typically access about 5 forms as a user from the remedy client. > > Can somebody point me to the right doc which explains how I can create a > > simple form with links to these forms in search or new mode? I have > > searched many docs and can't seem to find it. > > > > TIA > > Ravi > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > *** > The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered > Office: 36 St Andrew Square, Edinburgh EH2 2YB. > Authorised and regulated by the Financial Services Authority > > This e-mail message is confidential and for use by the > addressee only. If the message is received by anyone other > than the addressee, please return the message to the sender > by replying to it and then delete the message from your > computer. Internet e-mails are not necessarily secure. The > Royal Bank of Scotland plc does not accept responsibility for > changes made to this message after it was sent. > > Whilst all reasonable care has been taken to avoid the > transmission of viruses, it is the responsibility of the recipient to > ensure that the onward transmission, opening or use of this > message and any attachments will not adversely affect its > systems or data. No responsibility is accepted by The > Royal Bank of Scotland plc in this regard and the recipient should carry > out such virus and other checks as it considers appropriate. > Visit our websites at: > www.rbs.com > www.rbs.com/gbm > www.rbsgc.com > *** > > > __ > This email has been scanned by the MessageLabs Email Security System. > For more information please visit http://www.messagelabs.com/email > __ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
If you only have 5 forms you like to access, you can add them as favorites in the object browser dialog. No workflow, just the native aruser client features. Axton On Feb 9, 2008 2:36 AM, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Ravi, > > That depends on the users permissions and how the Application List > field is being used. > > If users form group "X" have visible access to the form then they will > see the Entry points for the form/views that you create. > If users form group "Y" have hidden access then they will not see > those Entry Points. > > > There are also more "workflow driven" ways to "focus", or restrict the > items that show up in the Application List field too. "Viewing a > subset of entry points" pg 94 "AdvancedGuide-630.pdf".) > > The "Application List" field approach may not fit your needs, > (depending on what they exactly are) but it is one way to do > "navigation" in ARS. > > Hope that helps. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Feb 8, 2008 5:35 PM, Ravi <[EMAIL PROTECTED]> wrote: > > Carey: may be I have read/understood incorrect. If I have two forms with > > Application list field (each form being used by different set of > > people), a form which is configured to show up in the application list > > will show up on both the form's Application List, correct? I want a form > > to show up only in particular home page. > > > > Thanks > > Ravi > > > > > > Carey Matthew Black wrote: > > > Ravi, > > > > > > I would suggest that you read the sections on "Entry Points" and use > > > the "Application List" field. > > > > > > BasicGuide-630.2006.05.09.pdf "Entry Points—Defining entry points" > > > starting at pg 204. > > > > > > And especially: > > > AdvancedGuide-630.pdf "Defining entry points and home pages" starting at > > > pg 67. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
Ravi, That depends on the users permissions and how the Application List field is being used. If users form group "X" have visible access to the form then they will see the Entry points for the form/views that you create. If users form group "Y" have hidden access then they will not see those Entry Points. There are also more "workflow driven" ways to "focus", or restrict the items that show up in the Application List field too. "Viewing a subset of entry points" pg 94 "AdvancedGuide-630.pdf".) The "Application List" field approach may not fit your needs, (depending on what they exactly are) but it is one way to do "navigation" in ARS. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 8, 2008 5:35 PM, Ravi <[EMAIL PROTECTED]> wrote: > Carey: may be I have read/understood incorrect. If I have two forms with > Application list field (each form being used by different set of > people), a form which is configured to show up in the application list > will show up on both the form's Application List, correct? I want a form > to show up only in particular home page. > > Thanks > Ravi > > > Carey Matthew Black wrote: > > Ravi, > > > > I would suggest that you read the sections on "Entry Points" and use > > the "Application List" field. > > > > BasicGuide-630.2006.05.09.pdf "Entry Points—Defining entry points" > > starting at pg 204. > > > > And especially: > > AdvancedGuide-630.pdf "Defining entry points and home pages" starting at pg > > 67. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
Carey: may be I have read/understood incorrect. If I have two forms with Application list field (each form being used by different set of people), a form which is configured to show up in the application list will show up on both the form's Application List, correct? I want a form to show up only in particular home page. Thanks Ravi Carey Matthew Black wrote: Ravi, I would suggest that you read the sections on "Entry Points" and use the "Application List" field. BasicGuide-630.2006.05.09.pdf "Entry Points—Defining entry points" starting at pg 204. And especially: AdvancedGuide-630.pdf "Defining entry points and home pages" starting at pg 67. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
Ravi, Here is another approach, something I implemented here. I have about 80 forms that I frequently need to open and search. Using the Find option in the Object List (Ctrl+O, Find, , click Find) is not convenient to me. I use a Table Field on a display-only/control panel form that points to a Regular form containing the names of forms I wish to open. I use an active link that opens the form when I double-click a row in the Table field. Regular form fields: 'Display Name' A friendly name for the form. 'Form Name' ARS form name, or URL. 'VUI Name' ARS VUI name. 'URL' Checkbox if the entry is a URL. The Table Field shows the 'Display Name' and 'Form Name' columns. The URL field is included but hidden. On double-click the active link opens the form, or if the 'URL' checkbox is checked then it opens the URL. For opening ARS forms (not URLs) the Open Window command uses $SERVER$ for the Server Name field, $col Form Name$ for the Form Name field, and $col VUI Name$ for the Form View field. The Window Type is set to Search and the Target Location is set to New. For opening URLs, I use this Run Process command: rundll32 url.dll,FileProtocolHandler $col Form Name$ I only need this for Windows User Tool. You could use the Run Process command "PERFORM-ACTION-OPEN-URL new" to open URLs in mid-tier. Creating this only took about 30 minutes and I use it every single day for my administration. Anytime I find myself opening a form that is not in this list of forms I just add a record to the Regular form field (described above) and from them on all I need to do is double-click in the Table field and it's opened for me. To enhance this you could add a checkbox to open the form in New mode instead of Search mode. I seldom need to open in New mode so when I need to, I first open in Search modem then select Edit > Copy to New. Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Friday, February 08, 2008 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie: form with links to frequently accessed forms This is all I am looking for. Thank you. One more question about the active link. Can the active link take the name of the button as an argument. What I am saying is the following: if I have 5 buttons opening 5 different forms, can I just have one active link taking the name of the button as an argument or do I have to create 5 active links? Thanks Ravi MUNJAL, Jaya, IDC wrote: > ** > > Ravi > > > > § Create a Display Only Form > > § Create 5 buttons (name them according to the form they open) > > § Create 5 Active Link with Open Window Action. In the open > Window specify which Form you want to open > > > > For more details on the Open Window action of active link refer to > Basic User Guide. > > > > Hope this helps. > > > > Thanks > > > > > > Jaya Munjal > > IEA Remedy Team > > RBS India Development Centre (P) Ltd > > > > T +91 124 6724163 > > M +91 9811405409 > > [EMAIL PROTECTED] > > Unitech Business Park, Block F, Sector 41, South City 1, > > Gurgaon, Harayana India 122001 > > P Please don't print this e-mail unless you really need to. > > www.rbs.com > > > > Visit our Sharepoint site here > > Raise a fault with one of our systems here > > > > > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ravi > Sent: 08 February 2008 08:52 > To: arslist@ARSLIST.ORG > Subject: Newbie: form with links to frequently accessed forms > > > > Hi: I typically access about 5 forms as a user from the remedy client. > > Can somebody point me to the right doc which explains how I can create a > > simple form with links to these forms in search or new mode? I have > > searched many docs and can't seem to find it. > > > > TIA > > Ravi > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > *** > The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered > Office: 36 St Andrew Square, Edinburgh EH2 2YB. > Authorised and regulated by the Financial Services Authority > > This e-mail message is confidential and for use by the >
Re: Newbie: form with links to frequently accessed forms
This is all I am looking for. Thank you. One more question about the active link. Can the active link take the name of the button as an argument. What I am saying is the following: if I have 5 buttons opening 5 different forms, can I just have one active link taking the name of the button as an argument or do I have to create 5 active links? Thanks Ravi MUNJAL, Jaya, IDC wrote: ** Ravi § Create a Display Only Form § Create 5 buttons (name them according to the form they open) § Create 5 Active Link with Open Window Action. In the open Window specify which Form you want to open For more details on the Open Window action of active link refer to Basic User Guide. Hope this helps. Thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91 124 6724163 M +91 9811405409 [EMAIL PROTECTED] Unitech Business Park, Block F, Sector 41, South City 1, Gurgaon, Harayana India 122001 P Please don't print this e-mail unless you really need to. www.rbs.com Visit our Sharepoint site here Raise a fault with one of our systems here -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: 08 February 2008 08:52 To: arslist@ARSLIST.ORG Subject: Newbie: form with links to frequently accessed forms Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
Ravi, I would suggest that you read the sections on "Entry Points" and use the "Application List" field. BasicGuide-630.2006.05.09.pdf "Entry Points—Defining entry points" starting at pg 204. And especially: AdvancedGuide-630.pdf "Defining entry points and home pages" starting at pg 67. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Feb 7, 2008 10:21 PM, Ravi <[EMAIL PROTECTED]> wrote: > Hi: I typically access about 5 forms as a user from the remedy client. > Can somebody point me to the right doc which explains how I can create a > simple form with links to these forms in search or new mode? I have > searched many docs and can't seem to find it. > > TIA > Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
this would be ugly...but you could create a display only form, call it a control panel, with maybe a drop down that had options of 'Submit', and 'Search' then a set of 5 buttons that would have open actions to the various forms in the mode specified in the drop down...or better yet...a drop down to choose which form you want, and a drop down for which mode you want it in, then a single button that uses advanced workflow to open the form in the mode you want...it wouldn't be exceedingly pretty...but it would certainly work. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, February 07, 2008 8:22 PM To: arslist@ARSLIST.ORG Subject: Newbie: form with links to frequently accessed forms Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Newbie: form with links to frequently accessed forms
Ravi * Create a Display Only Form * Create 5 buttons (name them according to the form they open) * Create 5 Active Link with Open Window Action. In the open Window specify which Form you want to open For more details on the Open Window action of active link refer to Basic User Guide. Hope this helps. Thanks Jaya Munjal IEA Remedy Team RBS India Development Centre (P) Ltd T +91 124 6724163 M +91 9811405409 [EMAIL PROTECTED] Unitech Business Park, Block F, Sector 41, South City 1, Gurgaon, Harayana India 122001 P Please don't print this e-mail unless you really need to. www.rbs.com Visit our Sharepoint site here Raise a fault with one of our systems here -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: 08 February 2008 08:52 To: arslist@ARSLIST.ORG Subject: Newbie: form with links to frequently accessed forms Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" *** The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised and regulated by the Financial Services Authority This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Visit our websites at: www.rbs.com www.rbs.com/gbm www.rbsgc.com *** __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Newbie: form with links to frequently accessed forms
Hi: I typically access about 5 forms as a user from the remedy client. Can somebody point me to the right doc which explains how I can create a simple form with links to these forms in search or new mode? I have searched many docs and can't seem to find it. TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy Webservice to HelpDesk newbie question
You can add a Modify/Merge filter to your HelpDesk form that on setting of the field to NULL (or Empty String) do a Set Fields to pull the data from the system. You can restrict it using the $CLIENT-TYPE$ keyword to restrict it to a web service (I think it is a 34) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, November 01, 2007 11:25 AM To: arslist@ARSLIST.ORG Subject: Remedy Webservice to HelpDesk newbie question Hi: I have webservice through which an external source submits updates to tickets in Help Desk. This webservice has 5 fields. Sometimes one or more of these fields have a NULL or empty string. In that case I donot want to change the field value in help desk. Since there is no filter between the webservice and HelpDesk, how do I prevent a field getting overwritten if the field value in webservice submission is empty or NULL. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Remedy Webservice to HelpDesk newbie question
Hi: I have webservice through which an external source submits updates to tickets in Help Desk. This webservice has 5 fields. Sometimes one or more of these fields have a NULL or empty string. In that case I donot want to change the field value in help desk. Since there is no filter between the webservice and HelpDesk, how do I prevent a field getting overwritten if the field value in webservice submission is empty or NULL. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Thanks Nicholas for the posting re: KM-00023868. I just encountered this
issue in the last couple of days and I spent a while (banging my head
against the desk) looking at these filter this afternoon trying to figure
out what was wrong. It is such a subtle and unexpected difference that I
didn't even notice the second set of single quotes.
Jason
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD)
Sent: Tuesday, August 07, 2007 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question - {ITSM Auditing Bug Fix}
Hopefully, your (Sean's) previous admin had already addressed the Audit
trail not recording individual reassignments listed in bug SW00219969.
KM-00023868 Changes to Assigned to Individual+ and/or Assigned to
Group+ are not showing in the Audit Trail.
If it has been addressed than a report on the SHARE:Audit or SHR:Audit
will get you the information.
Good luck.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, August 07, 2007 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
Sean,
Which application are you running? I've been involved in both a custom
house and Applications. The most likely location is either SHR:Audit
(CSS) or SHARE:Audit (ITSM), but, there was a time in ITSM (pre-6.0)
where the audit entries were going directly to a field on the Help Desk
form. I don't specifically remember if the assigned individual passed
to the Audit form OOB or not.
Chris Pickering
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier
Sent: Tuesday, August 07, 2007 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie Question
Thanks Roger! Do you know if there is a standard place within the DB
where a history of a tickets assignments are kept? All of the
assignments show up in the audit trail, but I'm not sure where they are
stored. I looked in a few tables that were named as if they would have
audit info, but no luck.
Nall, Roger wrote:
>
> Sean,
>
> Many of us have started our Remedy career the same way. You say you
> have ARS (Action Request System) 6.03. Remedy is a very unusual
> creature in that you can use ARS to build your own applications. Or
> you can install the Remedy OOB applications such as Help Desk, Asset
> Management, Change Management, etc which run on top of ARS.
>
> I have to profess that I am a custom Remedy person. I have never seen
> the OOB applications. If the functionality to track assignment
> information was not built into a custom application then it would not
> exist. I have no idea if that functionality is built into the OOB
> applications but my guess would be that it is.
>
> HTH,
>
> Roger A. Nall
> Manager, OSSNMS Remedy
> T-Mobile USA
> Desk: 813-348-2556(New)
> Cell: 973-652-6723
> FAX: 813-348-2565
> sf49fanv AIM IM
> RogerNall Yahoo IM
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier
> Sent: Tuesday, August 07, 2007 1:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Newbie Question
>
> Hi all, thanks for the quick replies! Here is the info as far as I
> know (this whole thing was kind of thrust upon me last minute) Hope
> this helps, let me know if you need anything else:
>
> Remedy Action Request System V.6.03.00 (There were some custom tables
> added to the DB I believe but for the most part the install is OOB)
> SQL Server 2000 Windows XP
>
>
> Thanks again for any help you can provide!
>
>
> Sean Fournier wrote:
>>
>> I'm new to ARS so I hope this isn't a really dumb question. I'm
> looking
>> for a way to find out who a ticket was first assigned to. I've been
>> looking through some of the audit tables and not really finding a
> history
>> of the ticket assignments. Am I missing something fairly obvious?
>> Any help would be greatly appreciated. Thanks!!
>>
>
> --
> View this message in context:
> http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where the Answers Are"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where the Answers Are"
>
>
--
Vi
Re: Newbie Question
You can use the SHR:Audit entries form for Crystal to look at but first you'll need to add a filter simular to Filter HPD:Audit-Case Type`! and add this filter in the filter guide HPD:Audit to capture history of the ticket assignments. I think this should at least get you in the correct direction. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Sean Fournier <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/07/2007 02:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Newbie Question Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck. Nall, Roger wrote: > > Sean, > > Many of us have started our Remedy career the same way. You say you have > ARS (Action Request System) 6.03. Remedy is a very unusual creature in > that you can use ARS to build your own applications. Or you can install > the Remedy OOB applications such as Help Desk, Asset Management, Change > Management, etc which run on top of ARS. > > I have to profess that I am a custom Remedy person. I have never seen > the OOB applications. If the functionality to track assignment > information was not built into a custom application then it would not > exist. I have no idea if that functionality is built into the OOB > applications but my guess would be that it is. > > HTH, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 1:59 PM > To: arslist@ARSLIST.ORG > Subject: Re: Newbie Question > > Hi all, thanks for the quick replies! Here is the info as far as I know > (this > whole thing was kind of thrust upon me last minute) Hope this helps, let > me > know if you need anything else: > > Remedy Action Request System V.6.03.00 (There were some custom tables > added > to the DB I believe but for the most part the install is OOB) > SQL Server 2000 > Windows XP > > > Thanks again for any help you can provide! > > > Sean Fournier wrote: >> >> I'm new to ARS so I hope this isn't a really dumb question. I'm > looking >> for a way to find out who a ticket was first assigned to. I've been >> looking through some of the audit tables and not really finding a > history >> of the ticket assignments. Am I missing something fairly obvious? Any >> help would be greatly appreciated. Thanks!! >> > > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039636 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Hopefully, your (Sean's) previous admin had already addressed the Audit trail not recording individual reassignments listed in bug SW00219969. KM-00023868 Changes to Assigned to Individual+ and/or Assigned to Group+ are not showing in the Audit Trail. If it has been addressed than a report on the SHARE:Audit or SHR:Audit will get you the information. Good luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Tuesday, August 07, 2007 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Sean, Which application are you running? I've been involved in both a custom house and Applications. The most likely location is either SHR:Audit (CSS) or SHARE:Audit (ITSM), but, there was a time in ITSM (pre-6.0) where the audit entries were going directly to a field on the Help Desk form. I don't specifically remember if the assigned individual passed to the Audit form OOB or not. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck. Nall, Roger wrote: > > Sean, > > Many of us have started our Remedy career the same way. You say you > have ARS (Action Request System) 6.03. Remedy is a very unusual > creature in that you can use ARS to build your own applications. Or > you can install the Remedy OOB applications such as Help Desk, Asset > Management, Change Management, etc which run on top of ARS. > > I have to profess that I am a custom Remedy person. I have never seen > the OOB applications. If the functionality to track assignment > information was not built into a custom application then it would not > exist. I have no idea if that functionality is built into the OOB > applications but my guess would be that it is. > > HTH, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 1:59 PM > To: arslist@ARSLIST.ORG > Subject: Re: Newbie Question > > Hi all, thanks for the quick replies! Here is the info as far as I > know (this whole thing was kind of thrust upon me last minute) Hope > this helps, let me know if you need anything else: > > Remedy Action Request System V.6.03.00 (There were some custom tables > added to the DB I believe but for the most part the install is OOB) > SQL Server 2000 Windows XP > > > Thanks again for any help you can provide! > > > Sean Fournier wrote: >> >> I'm new to ARS so I hope this isn't a really dumb question. I'm > looking >> for a way to find out who a ticket was first assigned to. I've been >> looking through some of the audit tables and not really finding a > history >> of the ticket assignments. Am I missing something fairly obvious? >> Any help would be greatly appreciated. Thanks!! >> > > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039636 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Hi Sean. If you are running Remedy's OOB Helpdesk application, there should be a link on (I think) the activities tab that opens an audit trail. This displays data from a form in the application called SHR:Audit. I know that the application tracks status changes there, but I am not sure if assignment changes are tracked. --- Sean Fournier <[EMAIL PROTECTED]> wrote: > I'm new to ARS so I hope this isn't a really dumb question. I'm > looking for > a way to find out who a ticket was first assigned to. I've been > looking > through some of the audit tables and not really finding a history of > the > ticket assignments. Am I missing something fairly obvious? Any help > would > be greatly appreciated. Thanks!! > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12038120 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > K. R. Gallagher Mailto: [EMAIL PROTECTED] http://www.krgallagher.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Sean, Which application are you running? I've been involved in both a custom house and Applications. The most likely location is either SHR:Audit (CSS) or SHARE:Audit (ITSM), but, there was a time in ITSM (pre-6.0) where the audit entries were going directly to a field on the Help Desk form. I don't specifically remember if the assigned individual passed to the Audit form OOB or not. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck. Nall, Roger wrote: > > Sean, > > Many of us have started our Remedy career the same way. You say you > have ARS (Action Request System) 6.03. Remedy is a very unusual > creature in that you can use ARS to build your own applications. Or > you can install the Remedy OOB applications such as Help Desk, Asset > Management, Change Management, etc which run on top of ARS. > > I have to profess that I am a custom Remedy person. I have never seen > the OOB applications. If the functionality to track assignment > information was not built into a custom application then it would not > exist. I have no idea if that functionality is built into the OOB > applications but my guess would be that it is. > > HTH, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 1:59 PM > To: arslist@ARSLIST.ORG > Subject: Re: Newbie Question > > Hi all, thanks for the quick replies! Here is the info as far as I > know (this whole thing was kind of thrust upon me last minute) Hope > this helps, let me know if you need anything else: > > Remedy Action Request System V.6.03.00 (There were some custom tables > added to the DB I believe but for the most part the install is OOB) > SQL Server 2000 Windows XP > > > Thanks again for any help you can provide! > > > Sean Fournier wrote: >> >> I'm new to ARS so I hope this isn't a really dumb question. I'm > looking >> for a way to find out who a ticket was first assigned to. I've been >> looking through some of the audit tables and not really finding a > history >> of the ticket assignments. Am I missing something fairly obvious? >> Any help would be greatly appreciated. Thanks!! >> > > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039636 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck. Nall, Roger wrote: > > Sean, > > Many of us have started our Remedy career the same way. You say you have > ARS (Action Request System) 6.03. Remedy is a very unusual creature in > that you can use ARS to build your own applications. Or you can install > the Remedy OOB applications such as Help Desk, Asset Management, Change > Management, etc which run on top of ARS. > > I have to profess that I am a custom Remedy person. I have never seen > the OOB applications. If the functionality to track assignment > information was not built into a custom application then it would not > exist. I have no idea if that functionality is built into the OOB > applications but my guess would be that it is. > > HTH, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 1:59 PM > To: arslist@ARSLIST.ORG > Subject: Re: Newbie Question > > Hi all, thanks for the quick replies! Here is the info as far as I know > (this > whole thing was kind of thrust upon me last minute) Hope this helps, let > me > know if you need anything else: > > Remedy Action Request System V.6.03.00 (There were some custom tables > added > to the DB I believe but for the most part the install is OOB) > SQL Server 2000 > Windows XP > > > Thanks again for any help you can provide! > > > Sean Fournier wrote: >> >> I'm new to ARS so I hope this isn't a really dumb question. I'm > looking >> for a way to find out who a ticket was first assigned to. I've been >> looking through some of the audit tables and not really finding a > history >> of the ticket assignments. Am I missing something fairly obvious? Any >> help would be greatly appreciated. Thanks!! >> > > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039636 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Sean, Many of us have started our Remedy career the same way. You say you have ARS (Action Request System) 6.03. Remedy is a very unusual creature in that you can use ARS to build your own applications. Or you can install the Remedy OOB applications such as Help Desk, Asset Management, Change Management, etc which run on top of ARS. I have to profess that I am a custom Remedy person. I have never seen the OOB applications. If the functionality to track assignment information was not built into a custom application then it would not exist. I have no idea if that functionality is built into the OOB applications but my guess would be that it is. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Hi all, thanks for the quick replies! Here is the info as far as I know (this whole thing was kind of thrust upon me last minute) Hope this helps, let me know if you need anything else: Remedy Action Request System V.6.03.00 (There were some custom tables added to the DB I believe but for the most part the install is OOB) SQL Server 2000 Windows XP Thanks again for any help you can provide! Sean Fournier wrote: > > I'm new to ARS so I hope this isn't a really dumb question. I'm looking > for a way to find out who a ticket was first assigned to. I've been > looking through some of the audit tables and not really finding a history > of the ticket assignments. Am I missing something fairly obvious? Any > help would be greatly appreciated. Thanks!! > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Sorry folks, should have mentioned before that I'm trying to create a report in crystal reports 9. All I need is a way to pull the ticket number and the resource the ticket was assigned to. In other words, Person A opens the ticket and assigns it to Person B. Person B assigns it to Person C. I want the report to show Person B. Sorry didnt mention all this before. Thanks again! Sean Fournier wrote: > > I'm new to ARS so I hope this isn't a really dumb question. I'm looking > for a way to find out who a ticket was first assigned to. I've been > looking through some of the audit tables and not really finding a history > of the ticket assignments. Am I missing something fairly obvious? Any > help would be greatly appreciated. Thanks!! > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039436 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Hi all, thanks for the quick replies! Here is the info as far as I know (this whole thing was kind of thrust upon me last minute) Hope this helps, let me know if you need anything else: Remedy Action Request System V.6.03.00 (There were some custom tables added to the DB I believe but for the most part the install is OOB) SQL Server 2000 Windows XP Thanks again for any help you can provide! Sean Fournier wrote: > > I'm new to ARS so I hope this isn't a really dumb question. I'm looking > for a way to find out who a ticket was first assigned to. I've been > looking through some of the audit tables and not really finding a history > of the ticket assignments. Am I missing something fairly obvious? Any > help would be greatly appreciated. Thanks!! > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Yes, welcome to the best online source of information around. Newbies are welcome and dumb questions allowed, though in addition to providing enough info for us to know how to help you, it also helps us to help you if you can show how you've attempted to resolve the problem yourself, using whatever resources and experience at your disposal. Rick On 8/7/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > > ** > > Hello Sean, > > Welcome to the group. Remember that there are no dumb questions. > > That being said when you are looking for information it would help > everyone if we new the following information about your system: > > · Remedy Applications/Versions (OOB or Custom) > > · OS > > · Database > > This will allow us to give you the correct answer. > > Thanks, > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 12:54 PM > To: arslist@ARSLIST.ORG > Subject: Newbie Question > > I'm new to ARS so I hope this isn't a really dumb question. I'm looking > for > > a way to find out who a ticket was first assigned to. I've been looking > > through some of the audit tables and not really finding a history of the > > ticket assignments. Am I missing something fairly obvious? Any help would > > be greatly appreciated. Thanks!! > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
Hello Sean, Welcome to the group. Remember that there are no dumb questions. That being said when you are looking for information it would help everyone if we new the following information about your system: * Remedy Applications/Versions (OOB or Custom) * OS * Database This will allow us to give you the correct answer. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: Newbie Question I'm new to ARS so I hope this isn't a really dumb question. I'm looking for a way to find out who a ticket was first assigned to. I've been looking through some of the audit tables and not really finding a history of the ticket assignments. Am I missing something fairly obvious? Any help would be greatly appreciated. Thanks!! -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12038120 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie Question
What Help Desk application are you running? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 11:54 AM To: arslist@ARSLIST.ORG Subject: Newbie Question I'm new to ARS so I hope this isn't a really dumb question. I'm looking for a way to find out who a ticket was first assigned to. I've been looking through some of the audit tables and not really finding a history of the ticket assignments. Am I missing something fairly obvious? Any help would be greatly appreciated. Thanks!! -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12038120 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Newbie Question
I'm new to ARS so I hope this isn't a really dumb question. I'm looking for a way to find out who a ticket was first assigned to. I've been looking through some of the audit tables and not really finding a history of the ticket assignments. Am I missing something fairly obvious? Any help would be greatly appreciated. Thanks!! -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12038120 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu..Making the SQL query context sensitive
Here is one idea, you could create two menus and change them in an active link depending on your Category choice. Another idea but I am not sure it will work is this: * Create table to data such as URL's, stored procedures. SQL statements, etc. * Each record should have a different Label or ID. * Create a display only field on your form that has your Categroy field on. * You will only need one menu and multiple active links. * In your menu you reference your display only field to pull the data. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray Sent: Monday, July 30, 2007 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie help with creating a SQL menu..Making the SQL query context sensitive Thank you. Will try that. One more question I have is: How do I make this menu context sensitive. In other words. I have a field called Category with values Data and Security. If the value is Data, I want to run a particular SQL query (select distinct(LOCATION) from REMEDY.LOCATIONS). If the Value is Security, I want to run a different SQL query (from a different table -> select distinct(HOSTNAME) from REMEDY.HOSTS). I have reviewed the example in training manual where it talks about building a context sensitive menu assuming the target data is in another form. Will I have create a form and join data from both the tables? Thanks Ray Axton wrote: > If you want to access a table in the same oracle instance, but in a > different schema, use this syntax for the table name: > . > > If you want to access data in a remote schema, (1) create a database > link in Oracle, then (2), use this syntax for the table name: > > .@ > > Axton Grams > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > >> Axton, Dave: I changed the Server name to the IP address of the remedy >> server instead of the database server and it works. Any idea if I can >> connect to a database table that is not the remedy database? If yes, how >> would I do that? >> >> Thanks >> Ray >> Shellman, David wrote: >> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu..Making the SQL query context sensitive
Couple of suggestions: 1. Use two Menus. One for server and for data. When user selects from category you could change the menu with an Active Link Change action; you might also have to do this on Display of each record. 2. You could have the table name and column be dynamic based on the Category field. If the user chooses Data then set a temp field to REMEDY.LOCATIONSand another temp field to LOCATION; if Server then set a temp field to REMEDY.HOSTS and another temp field to HOSTNAME. Use the temp fields in the SQL statement: select distinct($temp_column$) from $temp_table$. On 7/30/07, Ray <[EMAIL PROTECTED]> wrote: > > Thank you. Will try that. > > One more question I have is: How do I make this menu context sensitive. > In other words. I have a field called Category with values Data and > Security. If the value is Data, I want to run a particular SQL query > (select distinct(LOCATION) from REMEDY.LOCATIONS). If the Value is > Security, I want to run a different SQL query (from a different table -> > select distinct(HOSTNAME) from REMEDY.HOSTS). I have reviewed the > example in training manual where it talks about building a context > sensitive menu assuming the target data is in another form. Will I have > create a form and join data from both the tables? > > Thanks > Ray > > Axton wrote: > > If you want to access a table in the same oracle instance, but in a > > different schema, use this syntax for the table name: > > . > > > > If you want to access data in a remote schema, (1) create a database > > link in Oracle, then (2), use this syntax for the table name: > > > > .@ > > > > Axton Grams > > > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > > > >> Axton, Dave: I changed the Server name to the IP address of the remedy > >> server instead of the database server and it works. Any idea if I can > >> connect to a database table that is not the remedy database? If yes, > how > >> would I do that? > >> > >> Thanks > >> Ray > >> Shellman, David wrote: > >> > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu..Making the SQL query context sensitive
Thank you. Will try that. One more question I have is: How do I make this menu context sensitive. In other words. I have a field called Category with values Data and Security. If the value is Data, I want to run a particular SQL query (select distinct(LOCATION) from REMEDY.LOCATIONS). If the Value is Security, I want to run a different SQL query (from a different table -> select distinct(HOSTNAME) from REMEDY.HOSTS). I have reviewed the example in training manual where it talks about building a context sensitive menu assuming the target data is in another form. Will I have create a form and join data from both the tables? Thanks Ray Axton wrote: If you want to access a table in the same oracle instance, but in a different schema, use this syntax for the table name: . If you want to access data in a remote schema, (1) create a database link in Oracle, then (2), use this syntax for the table name: .@ Axton Grams On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: Axton, Dave: I changed the Server name to the IP address of the remedy server instead of the database server and it works. Any idea if I can connect to a database table that is not the remedy database? If yes, how would I do that? Thanks Ray Shellman, David wrote: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
If you want to access a table in the same oracle instance, but in a different schema, use this syntax for the table name: . If you want to access data in a remote schema, (1) create a database link in Oracle, then (2), use this syntax for the table name: .@ Axton Grams On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > Axton, Dave: I changed the Server name to the IP address of the remedy > server instead of the database server and it works. Any idea if I can > connect to a database table that is not the remedy database? If yes, how > would I do that? > > Thanks > Ray > Shellman, David wrote: > > > > Ray, > > > > My suggestion is to connect to your AR System instance with SQL Plus > > as the user aradmin. Then execute the sql statement. This eliminates > > any issue with the AR System. Any resulting Oracle error will be > > displayed. > > > > If the table doesn't have a public synonym you will proably need to > > execute the sql statement in the form of select value from > > [EMAIL PROTECTED] I remember this after I try select > > select value from [EMAIL PROTECTED] and get a table doesn't exist error. > > > > Often the other instance may require the same user name aradmin > > instead of a user named remedy. There's probably a way to connect as > > another user but I haven't tried and it may complicate the sql statement. > > > > Dave > > -- > > [EMAIL PROTECTED] (Wireless) > > > > - Original Message - > > From: Action Request System discussion list(ARSList) > > To: arslist@ARSLIST.ORG > > Sent: Sun Jul 29 13:13:51 2007 > > Subject: Re: Newbie help with creating a SQL menu > > > > Hi Axton: I donot see anything in arerror.log. I have enabled logging on > > the remedy user client and donot see anything there as well. Not sure if > > his matters. This REMEDY user is not one created by remedy. It's a user > > our db admin has created for readonly access to a few views and tables. > > > > Thanks > > Ray > > Axton wrote: > > > 1. Is there anything else I need to do for the SQL menu to work? > > > Shouldn't be > > > > > > 2. How does the sql menu know what is the password for the REMEDY user > > > in the database? > > > It already has sessions to the Oracle instance used by Remedy; it just > > > uses those > > > > > > 3. How does it know the ORACLE_SID to be used for this query? > > > It already has sessions to the Oracle instance used by Remedy; it just > > > uses those, meaning it runs the sql against the Remedy instance as the > > > remedy schema owner > > > > > > Your arerr90 is more than likely indicative of another problem. Check > > > the arerror.log file for more info. > > > > > > Axton Grams > > > > > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > > > > > >> Hi: I have created a menu that should list value for all fields in a > > >> database. The SQL command for the menu I am using is the following. > > >> > > >> select distinct(LOCATION) from REMEDY.LOCATIONS > > >> > > >> I have associated this menu with a field in my form. When I click > > on the > > >> pulldown menu for the field, I get the following error > > >> > > >> ARERR [90] Cannot establish a network connection to the AR System > > server > > >> : 192.168.2.219 (0) : RPC: Program not registered > > >> > > >> The database I am connecting to is the database remedy uses and the > > >> database runs on a different server. I can log into that database fine > > >> using a sqlplus client. > > >> > > >> 1. Is there anything else I need to do for the SQL menu to work? > > >> 2. How does the sql menu know what is the password for the REMEDY user > > >> in the database? > > >> 3. How does it know the ORACLE_SID to be used for this query? > > >> > > >> Thanks > > >> Ray > > >> > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
Ray, In general all ARS workflow/objects should point at ARS servers. The only exceptions that I can currently think of would be: A) Calls to ARS Plugin Servers(Via Filter SetField actions) ARS Plugin Servers can be hosted on non ARS Server hardware, but typically are installed on ARS servers by default. B) Calls to Web Services (Via Filter SetField actions) C) View fields can be pointed at any http/https server. D ) hum... What else ( I am likely missing something but at the moment I can not think of anything else.) In specific the ARS server currently (as of v7) really only knows about one RDBMS and only one specific DB. If you can workout the SQL details in your RDBMS so that you can expose an external RDBMS(table or other such item) as if it exists inside the specific DB that ARS is connected to then you likely can use that item. ( There are still some restrictions due to how ARS works, but there are workarounds that you can also do to mesh most RDBMS stuff into a form that ARS can use too. ) In specific I have seen Oracle solutions with Linked Servers (to establish the username password / connection information) with a local RDBMS View object to expose remote/external Oracle data as if it existed in the local table space. And if the RDBMS View has characteristics that conform to the ARS form design then an ARS View Form can be pointed at the local RDMBS View object. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > Axton, Dave: I changed the Server name to the IP address of the remedy > server instead of the database server and it works. Any idea if I can > connect to a database table that is not the remedy database? If yes, how > would I do that? > > Thanks > Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
Ray, There are so many ways this could have been set up within Oracle. It could be just a table in the same Oracle instance as your AR System tables. It could have been set up with a link from one instance to another. Depending on how the DBA's set it up can make a difference on the actual select statement. Best advice I can offer is talk to your DBA's. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Sun Jul 29 17:49:33 2007 Subject: Re: Newbie help with creating a SQL menu Axton, Dave: I changed the Server name to the IP address of the remedy server instead of the database server and it works. Any idea if I can connect to a database table that is not the remedy database? If yes, how would I do that? Thanks Ray Shellman, David wrote: > > Ray, > > My suggestion is to connect to your AR System instance with SQL Plus > as the user aradmin. Then execute the sql statement. This eliminates > any issue with the AR System. Any resulting Oracle error will be > displayed. > > If the table doesn't have a public synonym you will proably need to > execute the sql statement in the form of select value from > [EMAIL PROTECTED] I remember this after I try select > select value from [EMAIL PROTECTED] and get a table doesn't exist error. > > Often the other instance may require the same user name aradmin > instead of a user named remedy. There's probably a way to connect as > another user but I haven't tried and it may complicate the sql statement. > > Dave > -- > [EMAIL PROTECTED] (Wireless) > > - Original Message - > From: Action Request System discussion list(ARSList) > To: arslist@ARSLIST.ORG > Sent: Sun Jul 29 13:13:51 2007 > Subject: Re: Newbie help with creating a SQL menu > > Hi Axton: I donot see anything in arerror.log. I have enabled logging on > the remedy user client and donot see anything there as well. Not sure if > his matters. This REMEDY user is not one created by remedy. It's a user > our db admin has created for readonly access to a few views and tables. > > Thanks > Ray > Axton wrote: > > 1. Is there anything else I need to do for the SQL menu to work? > > Shouldn't be > > > > 2. How does the sql menu know what is the password for the REMEDY user > > in the database? > > It already has sessions to the Oracle instance used by Remedy; it just > > uses those > > > > 3. How does it know the ORACLE_SID to be used for this query? > > It already has sessions to the Oracle instance used by Remedy; it just > > uses those, meaning it runs the sql against the Remedy instance as the > > remedy schema owner > > > > Your arerr90 is more than likely indicative of another problem. Check > > the arerror.log file for more info. > > > > Axton Grams > > > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > > > >> Hi: I have created a menu that should list value for all fields in a > >> database. The SQL command for the menu I am using is the following. > >> > >> select distinct(LOCATION) from REMEDY.LOCATIONS > >> > >> I have associated this menu with a field in my form. When I click > on the > >> pulldown menu for the field, I get the following error > >> > >> ARERR [90] Cannot establish a network connection to the AR System > server > >> : 192.168.2.219 (0) : RPC: Program not registered > >> > >> The database I am connecting to is the database remedy uses and the > >> database runs on a different server. I can log into that database fine > >> using a sqlplus client. > >> > >> 1. Is there anything else I need to do for the SQL menu to work? > >> 2. How does the sql menu know what is the password for the REMEDY user > >> in the database? > >> 3. How does it know the ORACLE_SID to be used for this query? > >> > >> Thanks > >> Ray > >> > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
Axton, Dave: I changed the Server name to the IP address of the remedy server instead of the database server and it works. Any idea if I can connect to a database table that is not the remedy database? If yes, how would I do that? Thanks Ray Shellman, David wrote: Ray, My suggestion is to connect to your AR System instance with SQL Plus as the user aradmin. Then execute the sql statement. This eliminates any issue with the AR System. Any resulting Oracle error will be displayed. If the table doesn't have a public synonym you will proably need to execute the sql statement in the form of select value from [EMAIL PROTECTED] I remember this after I try select select value from [EMAIL PROTECTED] and get a table doesn't exist error. Often the other instance may require the same user name aradmin instead of a user named remedy. There's probably a way to connect as another user but I haven't tried and it may complicate the sql statement. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Sun Jul 29 13:13:51 2007 Subject: Re: Newbie help with creating a SQL menu Hi Axton: I donot see anything in arerror.log. I have enabled logging on the remedy user client and donot see anything there as well. Not sure if his matters. This REMEDY user is not one created by remedy. It's a user our db admin has created for readonly access to a few views and tables. Thanks Ray Axton wrote: > 1. Is there anything else I need to do for the SQL menu to work? > Shouldn't be > > 2. How does the sql menu know what is the password for the REMEDY user > in the database? > It already has sessions to the Oracle instance used by Remedy; it just > uses those > > 3. How does it know the ORACLE_SID to be used for this query? > It already has sessions to the Oracle instance used by Remedy; it just > uses those, meaning it runs the sql against the Remedy instance as the > remedy schema owner > > Your arerr90 is more than likely indicative of another problem. Check > the arerror.log file for more info. > > Axton Grams > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > >> Hi: I have created a menu that should list value for all fields in a >> database. The SQL command for the menu I am using is the following. >> >> select distinct(LOCATION) from REMEDY.LOCATIONS >> >> I have associated this menu with a field in my form. When I click on the >> pulldown menu for the field, I get the following error >> >> ARERR [90] Cannot establish a network connection to the AR System server >> : 192.168.2.219 (0) : RPC: Program not registered >> >> The database I am connecting to is the database remedy uses and the >> database runs on a different server. I can log into that database fine >> using a sqlplus client. >> >> 1. Is there anything else I need to do for the SQL menu to work? >> 2. How does the sql menu know what is the password for the REMEDY user >> in the database? >> 3. How does it know the ORACLE_SID to be used for this query? >> >> Thanks >> Ray >> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
Ray, My suggestion is to connect to your AR System instance with SQL Plus as the user aradmin. Then execute the sql statement. This eliminates any issue with the AR System. Any resulting Oracle error will be displayed. If the table doesn't have a public synonym you will proably need to execute the sql statement in the form of select value from [EMAIL PROTECTED] I remember this after I try select select value from [EMAIL PROTECTED] and get a table doesn't exist error. Often the other instance may require the same user name aradmin instead of a user named remedy. There's probably a way to connect as another user but I haven't tried and it may complicate the sql statement. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Sun Jul 29 13:13:51 2007 Subject: Re: Newbie help with creating a SQL menu Hi Axton: I donot see anything in arerror.log. I have enabled logging on the remedy user client and donot see anything there as well. Not sure if his matters. This REMEDY user is not one created by remedy. It's a user our db admin has created for readonly access to a few views and tables. Thanks Ravi Axton wrote: > 1. Is there anything else I need to do for the SQL menu to work? > Shouldn't be > > 2. How does the sql menu know what is the password for the REMEDY user > in the database? > It already has sessions to the Oracle instance used by Remedy; it just > uses those > > 3. How does it know the ORACLE_SID to be used for this query? > It already has sessions to the Oracle instance used by Remedy; it just > uses those, meaning it runs the sql against the Remedy instance as the > remedy schema owner > > Your arerr90 is more than likely indicative of another problem. Check > the arerror.log file for more info. > > Axton Grams > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > >> Hi: I have created a menu that should list value for all fields in a >> database. The SQL command for the menu I am using is the following. >> >> select distinct(LOCATION) from REMEDY.LOCATIONS >> >> I have associated this menu with a field in my form. When I click on the >> pulldown menu for the field, I get the following error >> >> ARERR [90] Cannot establish a network connection to the AR System server >> : 192.168.2.219 (0) : RPC: Program not registered >> >> The database I am connecting to is the database remedy uses and the >> database runs on a different server. I can log into that database fine >> using a sqlplus client. >> >> 1. Is there anything else I need to do for the SQL menu to work? >> 2. How does the sql menu know what is the password for the REMEDY user >> in the database? >> 3. How does it know the ORACLE_SID to be used for this query? >> >> Thanks >> Ray >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >> Answers Are" >> >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
I am not sure to which user you are referring. Any sql menu will run as the db user that remedy is configured to use to connect to the db. Axton On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > Hi Axton: I donot see anything in arerror.log. I have enabled logging on > the remedy user client and donot see anything there as well. Not sure if > his matters. This REMEDY user is not one created by remedy. It's a user > our db admin has created for readonly access to a few views and tables. > > Thanks > Ravi > Axton wrote: > > 1. Is there anything else I need to do for the SQL menu to work? > > Shouldn't be > > > > 2. How does the sql menu know what is the password for the REMEDY user > > in the database? > > It already has sessions to the Oracle instance used by Remedy; it just > > uses those > > > > 3. How does it know the ORACLE_SID to be used for this query? > > It already has sessions to the Oracle instance used by Remedy; it just > > uses those, meaning it runs the sql against the Remedy instance as the > > remedy schema owner > > > > Your arerr90 is more than likely indicative of another problem. Check > > the arerror.log file for more info. > > > > Axton Grams > > > > On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > > > >> Hi: I have created a menu that should list value for all fields in a > >> database. The SQL command for the menu I am using is the following. > >> > >> select distinct(LOCATION) from REMEDY.LOCATIONS > >> > >> I have associated this menu with a field in my form. When I click on the > >> pulldown menu for the field, I get the following error > >> > >> ARERR [90] Cannot establish a network connection to the AR System server > >> : 192.168.2.219 (0) : RPC: Program not registered > >> > >> The database I am connecting to is the database remedy uses and the > >> database runs on a different server. I can log into that database fine > >> using a sqlplus client. > >> > >> 1. Is there anything else I need to do for the SQL menu to work? > >> 2. How does the sql menu know what is the password for the REMEDY user > >> in the database? > >> 3. How does it know the ORACLE_SID to be used for this query? > >> > >> Thanks > >> Ray > >> > >> ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > >> the Answers Are" > >> > >> > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > > the Answers Are" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
Hi Axton: I donot see anything in arerror.log. I have enabled logging on the remedy user client and donot see anything there as well. Not sure if his matters. This REMEDY user is not one created by remedy. It's a user our db admin has created for readonly access to a few views and tables. Thanks Ravi Axton wrote: 1. Is there anything else I need to do for the SQL menu to work? Shouldn't be 2. How does the sql menu know what is the password for the REMEDY user in the database? It already has sessions to the Oracle instance used by Remedy; it just uses those 3. How does it know the ORACLE_SID to be used for this query? It already has sessions to the Oracle instance used by Remedy; it just uses those, meaning it runs the sql against the Remedy instance as the remedy schema owner Your arerr90 is more than likely indicative of another problem. Check the arerror.log file for more info. Axton Grams On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: Hi: I have created a menu that should list value for all fields in a database. The SQL command for the menu I am using is the following. select distinct(LOCATION) from REMEDY.LOCATIONS I have associated this menu with a field in my form. When I click on the pulldown menu for the field, I get the following error ARERR [90] Cannot establish a network connection to the AR System server : 192.168.2.219 (0) : RPC: Program not registered The database I am connecting to is the database remedy uses and the database runs on a different server. I can log into that database fine using a sqlplus client. 1. Is there anything else I need to do for the SQL menu to work? 2. How does the sql menu know what is the password for the REMEDY user in the database? 3. How does it know the ORACLE_SID to be used for this query? Thanks Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie help with creating a SQL menu
1. Is there anything else I need to do for the SQL menu to work? Shouldn't be 2. How does the sql menu know what is the password for the REMEDY user in the database? It already has sessions to the Oracle instance used by Remedy; it just uses those 3. How does it know the ORACLE_SID to be used for this query? It already has sessions to the Oracle instance used by Remedy; it just uses those, meaning it runs the sql against the Remedy instance as the remedy schema owner Your arerr90 is more than likely indicative of another problem. Check the arerror.log file for more info. Axton Grams On 7/29/07, Ray <[EMAIL PROTECTED]> wrote: > Hi: I have created a menu that should list value for all fields in a > database. The SQL command for the menu I am using is the following. > > select distinct(LOCATION) from REMEDY.LOCATIONS > > I have associated this menu with a field in my form. When I click on the > pulldown menu for the field, I get the following error > > ARERR [90] Cannot establish a network connection to the AR System server > : 192.168.2.219 (0) : RPC: Program not registered > > The database I am connecting to is the database remedy uses and the > database runs on a different server. I can log into that database fine > using a sqlplus client. > > 1. Is there anything else I need to do for the SQL menu to work? > 2. How does the sql menu know what is the password for the REMEDY user > in the database? > 3. How does it know the ORACLE_SID to be used for this query? > > Thanks > Ray > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Newbie help with creating a SQL menu
Hi: I have created a menu that should list value for all fields in a database. The SQL command for the menu I am using is the following. select distinct(LOCATION) from REMEDY.LOCATIONS I have associated this menu with a field in my form. When I click on the pulldown menu for the field, I get the following error ARERR [90] Cannot establish a network connection to the AR System server : 192.168.2.219 (0) : RPC: Program not registered The database I am connecting to is the database remedy uses and the database runs on a different server. I can log into that database fine using a sqlplus client. 1. Is there anything else I need to do for the SQL menu to work? 2. How does the sql menu know what is the password for the REMEDY user in the database? 3. How does it know the ORACLE_SID to be used for this query? Thanks Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie: escalation to delete old records from a form.
Application-Query-Delete-Entry is what you are looking for.. If the form name contains spaces or special charcaters, enclose it with double quotes.. For Qualification you could use 1=1 since you want to delete all entries in that form. Joe - Original Message From: Ray M <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, June 5, 2007 1:38:49 PM Subject: Newbie: escalation to delete old records from a form. Hi: I want to create a escalation which runs every morning and deletes all records from a form. Just came back from the training. Could someone help me with what needs to go in the "If Action" tab for the escalation? Thanks Ray Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie: escalation to delete old records from a form.
Hi Ray you could use Application-Delete-Entry If the form name is long, you can put it in " " if you are running the escalation on the same form, then use the keyword $SCHEMA$, for the Entry ID you can use $1$ the field ID of Entry ID. this is on page 246 of the manual Workflow Objects ( V7 ) if you have any problems, drop me an email. Shafqat Ayaz "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." - Original Message From: Ray M <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, June 5, 2007 1:38:49 PM Subject: Newbie: escalation to delete old records from a form. Hi: I want to create a escalation which runs every morning and deletes all records from a form. Just came back from the training. Could someone help me with what needs to go in the "If Action" tab for the escalation? Thanks Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Get the free Yahoo! toolbar and rest assured with the added security of spyware protection. http://new.toolbar.yahoo.com/toolbar/features/norton/index.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Newbie: escalation to delete old records from a form.
Hi: I want to create a escalation which runs every morning and deletes all records from a form. Just came back from the training. Could someone help me with what needs to go in the "If Action" tab for the escalation? Thanks Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Crystal Newbie Question - subreport linking problem
I am trying to create my first Crystal report so sorry if I am making an obvious error. I have a PO form in Remedy called PORequests. It contains a table pointing to another form called PO Line Items. The table is linked by an Instance ID field. I need to create a Crystal report so I can print the main form (PORequests) and all the line items in the table (POLineItem). I created 2 reports in Crystal. I inserted the POLineItem report as a sub report and linked on the Instance ID field. When I click on preview in Crystal I get 2 sub reports. The first PO record is displayed, the sub report correctly shows 3 line items associated with that PO and then there is a 2nd sub report that shows a different line item that is not associated with that PO. The Instance ID is not the same in this last line item so I am thinking my link in Crystal is wrong. Here is what is selected in the SubReport links dialog box: Field to link to: PORequests.Instance_ID Subreport Parameter field to use: ?Pm-PORequests.Instance_ID Select data in subreport based upon field: POLineItem.Instance_ID Does this look correct? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie question: how to find filters/worklow associated with a form
And...since you are an affirmed newbie, leave your Admin Client open while you're running the SYNC, do it during OFF hours and don't let you machine go to sleep. Pain points learned :-) Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.4132 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie question: how to find filters/worklow associated with a form Also, run the Sync Search Database, so that you can see workflow objects associated with individual fields within a form. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, May 24, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie question: how to find filters/worklow associated with a form ** Ray, Admin Tool go to View>>By Form. . . You can then either select a single form or select multiple forms. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray M Sent: Thursday, May 24, 2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Newbie question: how to find filters/worklow associated with a form Hi: Just went to training. Can't seem to figure out something that is trivial. Is there a way in Remedy Admin to show all filters and workflows associated with a form? Thanks Ray __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie question: how to find filters/worklow associated with a form
I have this set to run every night... "C:\Program Files\AR System\Admin\aradmin.exe" -u -p -x -s From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 24, 2007 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie question: how to find filters/worklow associated with a form ** Also, run the Sync Search Database, so that you can see workflow objects associated with individual fields within a form. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, May 24, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie question: how to find filters/worklow associated with a form ** Ray, Admin Tool go to View>>By Form. . . You can then either select a single form or select multiple forms. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray M Sent: Thursday, May 24, 2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Newbie question: how to find filters/worklow associated with a form Hi: Just went to training. Can't seem to figure out something that is trivial. Is there a way in Remedy Admin to show all filters and workflows associated with a form? Thanks Ray __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie question: how to find filters/worklow associated with a form
Also, run the Sync Search Database, so that you can see workflow objects associated with individual fields within a form. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, May 24, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie question: how to find filters/worklow associated with a form ** Ray, Admin Tool go to View>>By Form. . . You can then either select a single form or select multiple forms. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray M Sent: Thursday, May 24, 2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Newbie question: how to find filters/worklow associated with a form Hi: Just went to training. Can't seem to figure out something that is trivial. Is there a way in Remedy Admin to show all filters and workflows associated with a form? Thanks Ray __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie question: how to find filters/worklow associated with a form
Ray, Admin Tool go to View>>By Form. . . You can then either select a single form or select multiple forms. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com <http://www.itprophets.com/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray M Sent: Thursday, May 24, 2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Newbie question: how to find filters/worklow associated with a form Hi: Just went to training. Can't seem to figure out something that is trivial. Is there a way in Remedy Admin to show all filters and workflows associated with a form? Thanks Ray __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Newbie question: how to find filters/worklow associated with a form
Hi: Just went to training. Can't seem to figure out something that is trivial. Is there a way in Remedy Admin to show all filters and workflows associated with a form? Thanks Ray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: OT: javac [newbie question]
I strongly recommend using ANT to compile from the command line. Some
good example of build.xml are available at:
http://arswiki.org/projects/dvpfw/browser/trunk/build.xml
http://arswiki.org/projects/dvpfw/browser/trunk/build.properties
http://arswiki.org/projects/dvphw1/browser/trunk/build.xml
http://arswiki.org/projects/dvphw1/browser/trunk/build.properties
While these are kind of elaborate (due to packaging, javadoc target,
several libs), they can serve as a reference point for remedy related
java programs.
For more info on ANT, see http://ant.apache.org/
"Apache Ant is a Java-based build tool. In theory, it is kind of like
Make, but without Make's wrinkles."
It makes building, cleaning, packaging, etc. a seamless process. Your
build command could look something like:
c:\> ant all
Axton Grams
On 4/6/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote:
**
Hello List,
I experience some problems while compiling the MyAuthenticator.java file.
I execute the following command -
javac -classpath "C:\Program Files\Apache Software Foundation\Tomcat
5.5\common\lib\servlet-api.jar" c:\MyAuthenticator.java
And get the following errors -
c:\MyAuthenticator.java:15: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.Authenticator;
^
c:\MyAuthenticator.java:16: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.UserCredentials;
^
c:\MyAuthenticator.java:24: cannot find symbol
symbol: class Authenticator
public class MyAuthenticator implements Authenticator {
^
c:\MyAuthenticator.java:48: cannot find symbol
symbol : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
public UserCredentials getAuthenticatedCredentials(
^
c:\MyAuthenticator.java:56: cannot find symbol
symbol : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
return new UserCredentials(user.toLowerCase(), pw, authStr);
^
5 errors
Did I miss something in classpath?
Thank you.
Kind Regards / C уважением
Dmitry Bezhenar __20060125___This
posting was submitted with HTML in it___
OT: javac [newbie question]
Hello List,
I experience some problems while compiling the MyAuthenticator.java file.
I execute the following command -
javac -classpath "C:\Program Files\Apache Software Foundation\Tomcat
5.5\common\lib\servlet-api.jar" c:\MyAuthenticator.java
And get the following errors -
c:\MyAuthenticator.java:15: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.Authenticator;
^
c:\MyAuthenticator.java:16: package com.remedy.arsys.session does not exist
import com.remedy.arsys.session.UserCredentials;
^
c:\MyAuthenticator.java:24: cannot find symbol
symbol: class Authenticator
public class MyAuthenticator implements Authenticator {
^
c:\MyAuthenticator.java:48: cannot find symbol
symbol : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
public UserCredentials getAuthenticatedCredentials(
^
c:\MyAuthenticator.java:56: cannot find symbol
symbol : class UserCredentials
location: class com.yourcompany.sso.MyAuthenticator
return new UserCredentials(user.toLowerCase(), pw, authStr);
^
5 errors
Did I miss something in classpath?
Thank you.
Kind Regards / C ?
Dmitry Bezhenar
___
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Answers Are"
Re: Web Service Newbie
Thanks very much to all for their help. I think I have enough to get started. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Ok... now we are getting somewhere... :) I bet that all traffic from the Mid-Tier comes in as Client-Type = "9". So here is what I would suggest: Create a new Group ID that you will use to control who can use the Mid-Tier/WebServices. (Assuming that Web Service calls connect to the ARS server as a "Mid-Tier" client.) Then you should be able to use the ar.conf setting to mostly solve this issue. Add a line like the following to your ar.conf: Disable-Client-Operation: 9 -23:59 You will also need to distribute the new Group ID to any 'Login Name' that you want to be able to make WebService calls OR use the Mid-Tier. I think that will limit your exposure to the users using the Mid-Tier would only be the 'Login Name' that you add to this new group. Or you can opt for security via obscurity. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Tuesday, March 20, 2007 9:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > Roger, > > Once your Mid-Tier is configured to talk to your ARS server(s) then > all the forms that the user can authenticate and gain access to, > should work on the Mid-tier via a supported browser. There are very > few exceptions to that general rule. > > The only way that I could think of to try to prevent your users from > being able to use the Mid-tier would be to try to use the ar.conf > setting "Disable-Client-Operation" to restrict the use of the > Mid-Tier. However that might also prevent inbound WebService calls > too. (I am just not sure if it would or not.) You might also try to > mangle the Mid-Tier install and remove a few files/configurations of > the java Web application to try to prevent users from being able to > login via the Mid-tier application. But I also have no idea if that > would prevent Web Service Clients from connecting to the Mid-Tier > either. > > Would it be a concern if users were able to use the Mid-tier? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > > So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? > > > > Thanks, > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Roger, Ok... now we are getting somewhere... :) I bet that all traffic from the Mid-Tier comes in as Client-Type = "9". So here is what I would suggest: Create a new Group ID that you will use to control who can use the Mid-Tier/WebServices. (Assuming that Web Service calls connect to the ARS server as a "Mid-Tier" client.) Then you should be able to use the ar.conf setting to mostly solve this issue. Add a line like the following to your ar.conf: Disable-Client-Operation: 9 -23:59 You will also need to distribute the new Group ID to any 'Login Name' that you want to be able to make WebService calls OR use the Mid-Tier. I think that will limit your exposure to the users using the Mid-Tier would only be the 'Login Name' that you add to this new group. Or you can opt for security via obscurity. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
You could also do an AL on Window Open of your user's main forms to prevent them from using the Mid-Tier AL: PreventMid-Tier Execute on: Window Open Run IF: ($CLIENT-TYPE$ = 9) and (NOT ($GROUPS$ LIKE "%Administrator%" )) Action: Run Process PERFORM-ACTION-EXIT-APP Since a Web Service does not do a Window Open Active Link this would not interfere with using Mid-Tier for Web Services. I add the GROUPS Administrator clause to the Run-IF so an Admin can still use the Mid-Tier Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, March 20, 2007 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > So if I understand this correctly, the Mid - Tier is the client for web > services. I do not have to have any forms available for use on the Mid Tier. > I would just create the web service and the call of that web service from the > external system would use the Mid Tier to pass data to the AR Server. Does > that sound about right? > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng > Sent: Tuesday, March 20, 2007 9:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > Here is a drawing showing how all are linked togheter... > http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg > > -- > Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
No, I dont see mid-tier as a client to a webservice. If you browse trough the api you can see how to access a web service without mid-tier. ARXMLCreateEntry public static java.lang.String ARXMLCreateEntry(ARServerUser context, java.lang.String inputMapping, java.lang.String inputDoc, java.lang.String outputMapping, java.lang.String optionDoc) throws ARException So just add the mappings and the input xml and you should be going. However the documentation states that this is for internal use only... -- Jarl On 3/20/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Yes it does, except for one thing that I cannot really confirm.. Maybe someone out there knows better.. Is the Mid-Tier really the client to a web service?? Thats a very good question.. I was looking at the available list of client types just as you brought that up, and there doesn't look like there is a specific client for a web service.. Here is the list I got from the ar.h file.. # more ar.h|grep CLIENT_TYPE #define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 #define AR_SESS_CLIENT_TYPE7 /* client type of the api program */ So I wonder if its 8 or 9 that would best represent a web service.. or 0? Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:27:27 AM Subject: Re: Web Service Newbie So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv
Re: Web Service Newbie
At this point yes. We have never used the Mid Tier for reasons I would rather not say. That is going to have change by the end of this year but I would prefer to have a proper rollout of the new process. In the mean time if I could use the Mid Tier for the web service functionality to this new application it would make matters easier. I am thinking that as long as I don't let anyone know that the Mid Tier is available then no one will know how to access it. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, March 20, 2007 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > So if I understand this correctly, the Mid - Tier is the client for web > services. I do not have to have any forms available for use on the Mid Tier. > I would just create the web service and the call of that web service from the > external system would use the Mid Tier to pass data to the AR Server. Does > that sound about right? > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of Jarl Grøneng > Sent: Tuesday, March 20, 2007 9:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > Here is a drawing showing how all are linked togheter... > http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg > > -- > Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Matt, That would mean you need to be asolutely certain of the client type that the web service is.. if it is 9 then yes it would be disabled as well.. but if its 8 or some other specific client, then it wouldn't.. I could not find a web service specific client type on the ar.h file.. So I'm assuming its either 0, or 8 or 9... Rgds Joe - Original Message From: Carey Matthew Black <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:53:25 AM Subject: Re: Web Service Newbie Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > So if I understand this correctly, the Mid - Tier is the client for web > services. I do not have to have any forms available for use on the Mid Tier. > I would just create the web service and the call of that web service from the > external system would use the Mid Tier to pass data to the AR Server. Does > that sound about right? > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of Jarl Grøneng > Sent: Tuesday, March 20, 2007 9:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > Here is a drawing showing how all are linked togheter... > http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg > > -- > Jarl TV dinner still cooling? Check out "Tonight's Picks" on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Roger, Once your Mid-Tier is configured to talk to your ARS server(s) then all the forms that the user can authenticate and gain access to, should work on the Mid-tier via a supported browser. There are very few exceptions to that general rule. The only way that I could think of to try to prevent your users from being able to use the Mid-tier would be to try to use the ar.conf setting "Disable-Client-Operation" to restrict the use of the Mid-Tier. However that might also prevent inbound WebService calls too. (I am just not sure if it would or not.) You might also try to mangle the Mid-Tier install and remove a few files/configurations of the java Web application to try to prevent users from being able to login via the Mid-tier application. But I also have no idea if that would prevent Web Service Clients from connecting to the Mid-Tier either. Would it be a concern if users were able to use the Mid-tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote: So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Yes it does, except for one thing that I cannot really confirm.. Maybe someone out there knows better.. Is the Mid-Tier really the client to a web service?? Thats a very good question.. I was looking at the available list of client types just as you brought that up, and there doesn't look like there is a specific client for a web service.. Here is the list I got from the ar.h file.. # more ar.h|grep CLIENT_TYPE #define AR_KEYWORD_CLIENT_TYPE 22 /* client type of the api program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */ #define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */ #define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */ #define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */ #define AR_CLIENT_TYPE_DSO 5 /* Distributed server */ #define AR_CLIENT_TYPE_ODBC6 /* ARODBC */ #define AR_CLIENT_TYPE_APPROVAL7 /* Approval server */ #define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */ #define AR_CLIENT_TYPE_MID_TIER9 /* Mid-tier 5.0 and later */ #define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */ #define AR_CLIENT_TYPE_FLASHBOARDS11 /* Flashboards */ #define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */ #define AR_CLIENT_TYPE_EIE13 /* Enterprise Integration */ #define AR_CLIENT_TYPE_RELOAD 14 /* arreload */ #define AR_CLIENT_TYPE_CACHE 15 /* arcache */ #define AR_CLIENT_TYPE_DIST 16 /* ardist */ #define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */ #define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */ #define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */ #define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */ #define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */ #define AR_CLIENT_TYPE_MAIL_DAEMON22 /* New AR Mail Daemon, not armaild */ #define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */ #define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */ #define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */ #define AR_CLIENT_TYPE_OBJSTR_SYNC26 /* object store sync utility */ #define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN27 /* Server Admin plugin */ #define AR_CLIENT_TYPE_END_OF_PRODUCT 3999 #define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 #define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */ #define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */ #define AR_CLIENT_TYPE_HELP 4002 /* arhelp */ #define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */ #define AR_CLIENT_TYPE_MENU 4004 /* armenu */ #define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */ #define AR_CLIENT_TYPE_TEXT 4006 /* artext */ #define AR_CLIENT_TYPE_SQLED4007 /* arsqled */ #define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */ #define AR_CLIENT_TYPE_CHANGE_ID4009 /* archgid */ #define AR_CLIENT_TYPE_LABEL4010 /* arlabel */ #define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000 #define AR_SESS_CLIENT_TYPE7 /* client type of the api program */ So I wonder if its 8 or 9 that would best represent a web service.. or 0? Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:27:27 AM Subject: Re: Web Service Newbie So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > Joe, > > > > Thanks for the information. I was really just frying to confirm that this > could not be done unless the Mid-Tier was installed. Which leads me to > another question? Does it just have to be installed or do I really need to > use it? > > &g
Re: Web Service Newbie
So if I understand this correctly, the Mid - Tier is the client for web services. I do not have to have any forms available for use on the Mid Tier. I would just create the web service and the call of that web service from the external system would use the Mid Tier to pass data to the AR Server. Does that sound about right? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, March 20, 2007 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > Joe, > > > > Thanks for the information. I was really just frying to confirm that this > could not be done unless the Mid-Tier was installed. Which leads me to > another question? Does it just have to be installed or do I really need to > use it? > > > > Thanks, > > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza > Sent: Friday, March 16, 2007 3:24 PM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > > > > > Roger, > > > > Not sure I understood you completely.. Are you saying they want you to > attempt to create a web service using Remedy's Admin Tool but without > setting up the Mid-Tier? If so that is not supported and not possible using > Remedy's Admin tool to create a that web service.. When you create a web > service through Remedy's Admin tool, the URL it generates expects you to > insert the mid-tier's context path within it. > > > > Here is what a typical web service url looks like when created from the > Admin tool: > > http://:/mid-tier/WSDL/public/ > > > > So as you would notice the request is communicated to the AR Server via the > Mid-Tier. > > > > You could I'm sure write a web service independent of the mid-tier without > using the AR Systems Admin tool, but in order to do that you would need to > write your own web plugin to the ARS. And I wonder how much of that would be > supported by Remedy support should you run into a problem.. > > > > Hope this helps... > > > > Joe > > > > > > - Original Message > From: "Nall, Roger" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, March 16, 2007 8:55:26 AM > Subject: Web Service Newbie > > ** > > > Okay everyone please take it easy on me with this one. Here is my > configuration: > > ARS 6.03 patch 16 > WINDOWS 2003 > SQL 2K > No mid-tier > > > > We are creating a .NET help desk ticket application for our Engineering > group. Currently they use Remedy but due to some personal issues the > decision was made to move the Remedy application to a move advanced > platform. Please do not ask any questions as to why this decision was made. > My mother always told me if you can't say something nice about someone don't > say anything at all. > > > > That being said we need to integrate Remedy with this new .NET system. I > need to be able to create tickets in the new system and they need to be able > to update my tickets as well as create tickets in Remedy. They have > developed a Web Service for me to use to create tickets in the new system. > As I understand it this will allow me to pass data to the new system and > receive their ticket number back. > > > > We were originally going to user the .NET API to allow them to update/create > tickets in my system. It was suggested to me that maybe we could use a Web > Service created on the Remedy side instead of the API. I have been looking > at the documentation for creating a Web Service and that has led me to this > posting. > > > > My first question is how is this possible without using the Mid-Tier? As I > stated, this is new to me and I am not sure I fully understand it. Any help > would be greatly appreciated. > > > > Thanks, > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > &
Re: Web Service Newbie
Yes, the mid-tier is the layer through which authentication happens when a web service is used to resolve the ARS database... Joe - Original Message From: Jarl Grøneng <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, March 20, 2007 9:03:53 AM Subject: Re: Web Service Newbie Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: > ** > > > > Joe, > > > > Thanks for the information. I was really just frying to confirm that this > could not be done unless the Mid-Tier was installed. Which leads me to > another question? Does it just have to be installed or do I really need to > use it? > > > > Thanks, > > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza > Sent: Friday, March 16, 2007 3:24 PM > To: arslist@ARSLIST.ORG > Subject: Re: Web Service Newbie > > > > > > Roger, > > > > Not sure I understood you completely.. Are you saying they want you to > attempt to create a web service using Remedy's Admin Tool but without > setting up the Mid-Tier? If so that is not supported and not possible using > Remedy's Admin tool to create a that web service.. When you create a web > service through Remedy's Admin tool, the URL it generates expects you to > insert the mid-tier's context path within it. > > > > Here is what a typical web service url looks like when created from the > Admin tool: > > http://:/mid-tier/WSDL/public/ > > > > So as you would notice the request is communicated to the AR Server via the > Mid-Tier. > > > > You could I'm sure write a web service independent of the mid-tier without > using the AR Systems Admin tool, but in order to do that you would need to > write your own web plugin to the ARS. And I wonder how much of that would be > supported by Remedy support should you run into a problem.. > > > > Hope this helps... > > > > Joe > > > > > > - Original Message > From: "Nall, Roger" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, March 16, 2007 8:55:26 AM > Subject: Web Service Newbie > > ** > > > Okay everyone please take it easy on me with this one. Here is my > configuration: > > ARS 6.03 patch 16 > WINDOWS 2003 > SQL 2K > No mid-tier > > > > We are creating a .NET help desk ticket application for our Engineering > group. Currently they use Remedy but due to some personal issues the > decision was made to move the Remedy application to a move advanced > platform. Please do not ask any questions as to why this decision was made. > My mother always told me if you can't say something nice about someone don't > say anything at all. > > > > That being said we need to integrate Remedy with this new .NET system. I > need to be able to create tickets in the new system and they need to be able > to update my tickets as well as create tickets in Remedy. They have > developed a Web Service for me to use to create tickets in the new system. > As I understand it this will allow me to pass data to the new system and > receive their ticket number back. > > > > We were originally going to user the .NET API to allow them to update/create > tickets in my system. It was suggested to me that maybe we could use a Web > Service created on the Remedy side instead of the API. I have been looking > at the documentation for creating a Web Service and that has led me to this > posting. > > > > My first question is how is this possible without using the Mid-Tier? As I > stated, this is new to me and I am not sure I fully understand it. Any help > would be greatly appreciated. > > > > Thanks, > > > > Roger A. Nall > > Manager, OSSNMS Remedy > > T-Mobile USA > > Desk: 813-348-2556(New) > > Cell: 973-652-6723 > > FAX: 813-348-2565 > > sf49fanv AIM IM > > RogerNall Yahoo IM > > > > > > The fish are biting. > Get more visitors on your site using Yahoo! Search Marketing. > __20060125___This posting was submitted > with HTML in it___ __20060125___This > posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Bored stiff? Loosen up... Download and play hundreds of games for free on Yahoo! Games. http://games.yahoo.com/games/front ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg -- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote: ** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://:/mid-tier/WSDL/public/ So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
External Applications connect to the MId-Tier to send (and request) data from Remedy thru Web Services. So the short answer is, You will have to use it for Web Services. Web Services can be the only thing using it if you want. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, March 19, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://:/mid-tier/WSDL/public/http://%3cMid-Tier-Server%3e:%3cPort-Number%3e/mid-tier/WSDL/public/%3cAR-Server-Name/%3cWeb-Service-Name> > So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors <http://us.rd.yahoo.com/evt=49679/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php?o=US2140&cmp=Yahoo&ctv=Q107Tagline&s=Y&s2=EM&b=50> on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://:/mid-tier/WSDL/public/http://%3cMid-Tier-Server%3e:%3cPort-Number%3e/mid-tier/WSDL/public/%3cAR-Server-Name/%3cWeb-Service-Name> > So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors <http://us.rd.yahoo.com/evt=49679/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php?o=US2140&cmp=Yahoo&ctv=Q107Tagline&s=Y&s2=EM&b=50> on your site using Yahoo! Search Marketing. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: newbie to remedy - questions
On 3/19/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: It is impossible to say if that is something that would interest you. Or if it is something that would be a good career choice for you. For what it is worth: I would say that it might take a skilled Java programmer as long as ... say 6-12 months to get a good working _mastery_ of ARS application development. That is if you work on it 40 hrs a week for the entire time. ( So I have obviously skipped a lot of details/subtlety above. I would suggest that you go read the concept and Admin/workflow product pdf's for more details.) That's correct, based on my experience, Java is helping a lot when doing integration between ARSytem and other System (eg: IVR/CTI, monitoring system, etc) or simply for troubleshooting and improving MidTier. Also there is plugin to execute java inside ARSystem using BeanShell. There's few sample for API programming for your reference: http://arswiki.org/wiki/Category:Programming IPBS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: newbie to remedy - questions
d you are in programming the better and faster you will understand the environment and the more complex applications you can create and maintain. It is impossible to say if that is something that would interest you. Or if it is something that would be a good career choice for you. For what it is worth: I would say that it might take a skilled Java programmer as long as ... say 6-12 months to get a good working _mastery_ of ARS application development. That is if you work on it 40 hrs a week for the entire time. ( So I have obviously skipped a lot of details/subtlety above. I would suggest that you go read the concept and Admin/workflow product pdf's for more details.) Hope that helps give you a jump start in the ARS universe. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/17/07, Chanan Berler <[EMAIL PROTECTED]> wrote: thanks a lot for the quick answer the company uses Remedy which is very much new to me - the idea both the programming language. thanks Chanan Rick Cook-3 wrote: > > If you work for a company that is willing to look at and take advantage of > what Remedy can do, it can be a pretty good job, because the underlying > technology is both powerful and well-constructed. And you will find that > your Java skill don't have to fall by the wayside, because not only does > Remedy use Java, but you can write Java scripts to automate and enhance > some > functionality. > > Remedy is used on every contintent and in every kind of industry, and can > track any kind of issue. You are not locked into the applications the > vendor sells you - you can build your own, using the same engine that > BMC/Remedy uses to build the ones they sell. > > Rick > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler > Sent: Saturday, March 17, 2007 3:10 PM > To: arslist@ARSLIST.ORG > Subject: newbie to remedy - questions > > Hi All, > > As i said in my subject i am new to Remedy and wanted to ask some > questions > here: > > 1) is Remedy popular as other programming langauges? like C++ or Java? > > 2) i am in a position to work with Remedy, should i follow it? or try my > luck in looking > for another work place which works with java (which i am more > familiar). > > thanks > Chanan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: newbie to remedy - questions
thanks a lot for the quick answer the company uses Remedy which is very much new to me - the idea both the programming language. thanks Chanan Rick Cook-3 wrote: > > If you work for a company that is willing to look at and take advantage of > what Remedy can do, it can be a pretty good job, because the underlying > technology is both powerful and well-constructed. And you will find that > your Java skill don't have to fall by the wayside, because not only does > Remedy use Java, but you can write Java scripts to automate and enhance > some > functionality. > > Remedy is used on every contintent and in every kind of industry, and can > track any kind of issue. You are not locked into the applications the > vendor sells you - you can build your own, using the same engine that > BMC/Remedy uses to build the ones they sell. > > Rick > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler > Sent: Saturday, March 17, 2007 3:10 PM > To: arslist@ARSLIST.ORG > Subject: newbie to remedy - questions > > Hi All, > > As i said in my subject i am new to Remedy and wanted to ask some > questions > here: > > 1) is Remedy popular as other programming langauges? like C++ or Java? > > 2) i am in a position to work with Remedy, should i follow it? or try my > luck in looking > for another work place which works with java (which i am more > familiar). > > thanks > Chanan > -- > View this message in context: > http://www.nabble.com/newbie-to-remedy---questions-tf3420667.html#a9533902 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the > Answers Are" > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/newbie-to-remedy---questions-tf3420667.html#a9534102 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: newbie to remedy - questions
If you work for a company that is willing to look at and take advantage of what Remedy can do, it can be a pretty good job, because the underlying technology is both powerful and well-constructed. And you will find that your Java skill don't have to fall by the wayside, because not only does Remedy use Java, but you can write Java scripts to automate and enhance some functionality. Remedy is used on every contintent and in every kind of industry, and can track any kind of issue. You are not locked into the applications the vendor sells you - you can build your own, using the same engine that BMC/Remedy uses to build the ones they sell. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Saturday, March 17, 2007 3:10 PM To: arslist@ARSLIST.ORG Subject: newbie to remedy - questions Hi All, As i said in my subject i am new to Remedy and wanted to ask some questions here: 1) is Remedy popular as other programming langauges? like C++ or Java? 2) i am in a position to work with Remedy, should i follow it? or try my luck in looking for another work place which works with java (which i am more familiar). thanks Chanan -- View this message in context: http://www.nabble.com/newbie-to-remedy---questions-tf3420667.html#a9533902 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
newbie to remedy - questions
Hi All, As i said in my subject i am new to Remedy and wanted to ask some questions here: 1) is Remedy popular as other programming langauges? like C++ or Java? 2) i am in a position to work with Remedy, should i follow it? or try my luck in looking for another work place which works with java (which i am more familiar). thanks Chanan -- View this message in context: http://www.nabble.com/newbie-to-remedy---questions-tf3420667.html#a9533902 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://:/mid-tier/WSDL/public/ So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: "Nall, Roger" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. http://searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Roger, A *super special* thing about the Web Service standard is that WSDL's are optional. So you might have to tell your .NET developers that they need to go learn that standard well enough to describe their .NET web service. Or they might already have built their web service from a predefined WSDL. There are tools that take a WSDL and build client code handlers and Server code frameworks to allow a person to keep a chunk of code that is "generated" from the WSDL and then just plugin some other stuff to actually make the Web Service do something. :) It is generally considered a "good thing" to start by defining the WSDL then after both parties have agreed on the structure, go implement the actual Web Service (server side). However, in the ARS universe there are a few special things here.. 1) ARS requires a WSDL for you to consume a Web Service. 2) ARS does not fully support all structures that are possible in the full WSDL standard too. See the Admin tool Help for the topic: "limitations for consumption" That is a must read for your .NET coders. (If they have not seen it yet.) I am sure there are other stuff to consider, but that should at least get you the 80%(work)-20%(time) rule. :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From "Nall,Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Thanks, Fred. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, March 16, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie In the filter to push data to them you put the location of the WSDL for their (the Engineering group's) web service. It can be an HTTP url or it can be a physical drive path. i.e.http://theirwebserver/theirservice.wsdl or c:\temp\engineeringservice.wsdl Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Friday, March 16, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http:///arsys/WSDL// I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: 1. ARS 6.03 patch 16 2. WINDOWS 2003 3. SQL 2K 4. No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
In the filter to push data to them you put the location of the WSDL for their (the Engineering group's) web service. It can be an HTTP url or it can be a physical drive path. i.e.http://theirwebserver/theirservice.wsdl or c:\temp\engineeringservice.wsdl Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Friday, March 16, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http:///arsys/WSDL// I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Hi Roger, You can try any public web service from the internet (if your server has internet access) like this one: http://www.webservicex.com/CurrencyConvertor.asmx?wsdl then you just choose your input out output parameters. There are quite a few examples on http://www.xmethods.net/ Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 14:33 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Web Service Newbie ** Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http:///arsys/WSDL// I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can?t say something nice about someone don?t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http:///arsys/WSDL// I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http:///arsys/WSDL// I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] "Nall, Roger" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can?t say something nice about someone don?t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Service Newbie
Hi Roger, You're right; you'd need the Mid-Tier to publish a webservice from Remedy. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/16/07, Nall, Roger <[EMAIL PROTECTED]> wrote: ** Okay everyone please take it easy on me with this one. Here is my configuration: - ARS 6.03 patch 16 - WINDOWS 2003 - SQL 2K - No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Web Service Newbie
Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie
I'm interested!!! Christie Pargeter Weyerhaeuser Documentation & Training [EMAIL PROTECTED] Portland, OR tel: 503-553-8512 fax: 503-553-8479 From: Thad Esser [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 1:24 PM Subject: Re: Newbie ** Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Warren Baltimore" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/16/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Newbie ** Tony, no "dummies guide", but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find Remedy to be a pretty simple application at the basic level. As you get more and more familiar, you'll find that it is one of the most flexible things you can put your hands on! Good luck, and don't sweat it! Warren On 1/16/07, Shanmugadas, Suresh <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and Administrator manual. Hope it helps!!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 12:01 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
Yes, it works!
Thanks Joe, Carey and L.J.
and God :)
Kind Regards / C ?
Dmitry Bezhenar
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Joseph Kubasek
Sent: Wednesday, January 17, 2007 6:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie workflow question
** Dmitry,
As I understand it, you want to do a push from each and every row in a form and
have that triggered by workflow on a button. There are a few different ways
that you can do this, but Carey's suggestion is probably the simplest.
Try this. (I will assume that you want to do a push from every row in "FormA"
or some subset of the fields.)
1. Add a display only field on FormA. Make sure that who ever will be pushing
the button has write access it it.
2. Add a filter that fires on modify when the display only field equals some
fixed value, say DOITNOW.
3. Add a button on what ever form you want that has an active link with a push
action that pushes the value DOITNOW into the dsiplay only field you added to
FORMA. Make sure that the qualification includes every row in FormA, or every
row that you are interested in pushing from.
You need both the filter on the form and the push action to every row on the
button.
The filter performs the action you want and the active link selects the rows
that you want to act on.
Joe Kubasek
The Ohio State University
On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote:
Thanks for your explanation Carey.
One thing I don't understand is executing an action on every row in a
table (i.e. view/vendor form).
For example, escalation can set field to a specified value in every row
in the table.
Since I want to do it using a button-click I cannot use escalations
here.
Filter does another thing - it is triggered on
submitting/modifiing/etc.. But I cannot run it on every row. The row has to be
already modified by something else to trigger a filter.
Kind Regards
Dmitry Bezhenar
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, January 17, 2007 5:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newbie workflow question
Dmitry,
No problem. ( You said you are new so here is a bit of my ARS design
thoughts. Sorry it is so long. :) )
In general Escalations are a lot like a Push action with the "Modify
all matching" condition. Which can be done from an Active Link or a
Filter. Except that the Escalation is "triggered" by time passing and
Active Links and Filters are triggered by a single "user action" or
"data transaction".
The the point is that:
Escalations and Active Links can trigger a Filter.
However Escalations and Filters can NOT trigger an Active Link.
Nor can a Filter or an Active Link trigger an Escalation.
So if your design is to implement it once and trigger from various
triggers then you put the workflow in Filters and you can then call it
from Active Links, Filters, or Escalations.
:)
I know it might seem complicated at first, but it really is very
simple at the end of the day.
If you know any programming language, then ARS is likely "strange".
Well until you learn these objects and how they interact.
If you do not know any programming language, then ARS is likely "very
different" but also approachable for very simple application tasks. (
The more programming experience you have the more design patterns you
can identify in ARS. The more design patterns you actually use then
the more compact and scalable your ARS applications will be. However
that is more a speed/return on investment measurement. You can be very
functional in ARS with very little programming experience too. However
you will likely spend a lot of time repeating what you did somewhere
else in the application, over and over again.)
Good luck.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 1/17/07, Bezhenar, Dmitry < [EMAIL PROTECTED]> wrote:
> Thank you Carey,
>
> Though I didn't think it would
Re: Newbie workflow question
Dmitry, As I understand it, you want to do a push from each and every row in a form and have that triggered by workflow on a button. There are a few different ways that you can do this, but Carey's suggestion is probably the simplest. Try this. (I will assume that you want to do a push from every row in "FormA" or some subset of the fields.) 1. Add a display only field on FormA. Make sure that who ever will be pushing the button has write access it it. 2. Add a filter that fires on modify when the display only field equals some fixed value, say DOITNOW. 3. Add a button on what ever form you want that has an active link with a push action that pushes the value DOITNOW into the dsiplay only field you added to FORMA. Make sure that the qualification includes every row in FormA, or every row that you are interested in pushing from. You need both the filter on the form and the push action to every row on the button. The filter performs the action you want and the active link selects the rows that you want to act on. Joe Kubasek The Ohio State University On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: Thanks for your explanation Carey. One thing I don't understand is executing an action on every row in a table (i.e. view/vendor form). For example, escalation can set field to a specified value in every row in the table. Since I want to do it using a button-click I cannot use escalations here. Filter does another thing - it is triggered on submitting/modifiing/etc.. But I cannot run it on every row. The row has to be already modified by something else to trigger a filter. Kind Regards Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 17, 2007 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie workflow question Dmitry, No problem. ( You said you are new so here is a bit of my ARS design thoughts. Sorry it is so long. :) ) In general Escalations are a lot like a Push action with the "Modify all matching" condition. Which can be done from an Active Link or a Filter. Except that the Escalation is "triggered" by time passing and Active Links and Filters are triggered by a single "user action" or "data transaction". The the point is that: Escalations and Active Links can trigger a Filter. However Escalations and Filters can NOT trigger an Active Link. Nor can a Filter or an Active Link trigger an Escalation. So if your design is to implement it once and trigger from various triggers then you put the workflow in Filters and you can then call it from Active Links, Filters, or Escalations. :) I know it might seem complicated at first, but it really is very simple at the end of the day. If you know any programming language, then ARS is likely "strange". Well until you learn these objects and how they interact. If you do not know any programming language, then ARS is likely "very different" but also approachable for very simple application tasks. ( The more programming experience you have the more design patterns you can identify in ARS. The more design patterns you actually use then the more compact and scalable your ARS applications will be. However that is more a speed/return on investment measurement. You can be very functional in ARS with very little programming experience too. However you will likely spend a lot of time repeating what you did somewhere else in the application, over and over again.) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: > Thank you Carey, > > Though I didn't think it would be so complicated. :) > > > Kind Regards / C ? > Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
What you do is setup an active link that will do a push to the form causing a modify of every record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry Sent: Wednesday, January 17, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie workflow question Thanks for your explanation Carey. One thing I don't understand is executing an action on every row in a table (i.e. view/vendor form). For example, escalation can set field to a specified value in every row in the table. Since I want to do it using a button-click I cannot use escalations here. Filter does another thing - it is triggered on submitting/modifiing/etc.. But I cannot run it on every row. The row has to be already modified by something else to trigger a filter. Kind Regards Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 17, 2007 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie workflow question Dmitry, No problem. ( You said you are new so here is a bit of my ARS design thoughts. Sorry it is so long. :) ) In general Escalations are a lot like a Push action with the "Modify all matching" condition. Which can be done from an Active Link or a Filter. Except that the Escalation is "triggered" by time passing and Active Links and Filters are triggered by a single "user action" or "data transaction". The the point is that: Escalations and Active Links can trigger a Filter. However Escalations and Filters can NOT trigger an Active Link. Nor can a Filter or an Active Link trigger an Escalation. So if your design is to implement it once and trigger from various triggers then you put the workflow in Filters and you can then call it from Active Links, Filters, or Escalations. :) I know it might seem complicated at first, but it really is very simple at the end of the day. If you know any programming language, then ARS is likely "strange". Well until you learn these objects and how they interact. If you do not know any programming language, then ARS is likely "very different" but also approachable for very simple application tasks. ( The more programming experience you have the more design patterns you can identify in ARS. The more design patterns you actually use then the more compact and scalable your ARS applications will be. However that is more a speed/return on investment measurement. You can be very functional in ARS with very little programming experience too. However you will likely spend a lot of time repeating what you did somewhere else in the application, over and over again.) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: > Thank you Carey, > > Though I didn't think it would be so complicated. :) > > > Kind Regards / C ? > Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
Thanks for your explanation Carey. One thing I don't understand is executing an action on every row in a table (i.e. view/vendor form). For example, escalation can set field to a specified value in every row in the table. Since I want to do it using a button-click I cannot use escalations here. Filter does another thing - it is triggered on submitting/modifiing/etc.. But I cannot run it on every row. The row has to be already modified by something else to trigger a filter. Kind Regards Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 17, 2007 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie workflow question Dmitry, No problem. ( You said you are new so here is a bit of my ARS design thoughts. Sorry it is so long. :) ) In general Escalations are a lot like a Push action with the "Modify all matching" condition. Which can be done from an Active Link or a Filter. Except that the Escalation is "triggered" by time passing and Active Links and Filters are triggered by a single "user action" or "data transaction". The the point is that: Escalations and Active Links can trigger a Filter. However Escalations and Filters can NOT trigger an Active Link. Nor can a Filter or an Active Link trigger an Escalation. So if your design is to implement it once and trigger from various triggers then you put the workflow in Filters and you can then call it from Active Links, Filters, or Escalations. :) I know it might seem complicated at first, but it really is very simple at the end of the day. If you know any programming language, then ARS is likely "strange". Well until you learn these objects and how they interact. If you do not know any programming language, then ARS is likely "very different" but also approachable for very simple application tasks. ( The more programming experience you have the more design patterns you can identify in ARS. The more design patterns you actually use then the more compact and scalable your ARS applications will be. However that is more a speed/return on investment measurement. You can be very functional in ARS with very little programming experience too. However you will likely spend a lot of time repeating what you did somewhere else in the application, over and over again.) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: > Thank you Carey, > > Though I didn't think it would be so complicated. :) > > > Kind Regards / C ? > Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie
Tony, I was in something of a similar predicament- in my case, I quickly came to the extent of our outgoing admin's knowledge and found myself "on my own". The third most helpful thing that I found (after this list and the manuals) was creating a dummy form (we only have a production enviroment as well). This is still useful to me today to try out things and figure out what works and what issues I'll run into. FYI, you can get the Admin Client here:http://www.bmc.com/info_center_support/overview/0,3252,19097_4736150,00.html though I believe you need your Remedy Support login information to access. HTH Shawn Stonequist EMNS, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
Dmitry, No problem. ( You said you are new so here is a bit of my ARS design thoughts. Sorry it is so long. :) ) In general Escalations are a lot like a Push action with the "Modify all matching" condition. Which can be done from an Active Link or a Filter. Except that the Escalation is "triggered" by time passing and Active Links and Filters are triggered by a single "user action" or "data transaction". The the point is that: Escalations and Active Links can trigger a Filter. However Escalations and Filters can NOT trigger an Active Link. Nor can a Filter or an Active Link trigger an Escalation. So if your design is to implement it once and trigger from various triggers then you put the workflow in Filters and you can then call it from Active Links, Filters, or Escalations. :) I know it might seem complicated at first, but it really is very simple at the end of the day. If you know any programming language, then ARS is likely "strange". Well until you learn these objects and how they interact. If you do not know any programming language, then ARS is likely "very different" but also approachable for very simple application tasks. ( The more programming experience you have the more design patterns you can identify in ARS. The more design patterns you actually use then the more compact and scalable your ARS applications will be. However that is more a speed/return on investment measurement. You can be very functional in ARS with very little programming experience too. However you will likely spend a lot of time repeating what you did somewhere else in the application, over and over again.) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: Thank you Carey, Though I didn't think it would be so complicated. :) Kind Regards / C ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
Thank you Carey, Though I didn't think it would be so complicated. :) Kind Regards / C ? Dmitry Bezhenar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 17, 2007 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie workflow question Dmitry, An active link likely is only pushing the current record from the Vendor/View form into the matching regular form. What I think you want to do is really this. Move your Escalation logic to a Filter. Move your Active Link Logic to a "Control Panel". So this is what I think you could do. Add a filter (or filters) on the Vendor form that will do the work of moving the data to the regular form for a specific data row. (This might be as simple as a single push action, or it might be more complicated.) Have your Escalation "signal" the records in the Vendor form (via a Set Field) action that will cause a Modify of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. Then... So that you can manually start this process from a button you would add a button somewhere. ( It can be on any form.) That would do a push action to the Vendor/View form with the same Push Field If qualification as the Escalation and have it push the value that the Escalations Set Field action uses. Thus triggering a Modify event of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. So if your filter watches a display only field for a value of "UPDATE-ARS-FORM" to start the work of coping data from the View/Vendor form to the ARS form. Then the Escalation would set that field with that value. While the Active link would Push that value to the field. I hope that helps. (HTH) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: > Hello List, > > Sorry for a newbie question. > > I have several escalations which take data from different vendor and view > forms and put them into different regular forms. > I would like to link these "Push fields" actions to a button click. > I tried to transform all escalations into ALs and then link them together > using AL guide. Unfortunately it does not work. > When I click a button (with a "Call guide" action) it pushes only one record. > > How should I construct my workflow to have import on a button click? > > Thank you. > > Kind regards / ? ? > Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie workflow question
Dmitry, An active link likely is only pushing the current record from the Vendor/View form into the matching regular form. What I think you want to do is really this. Move your Escalation logic to a Filter. Move your Active Link Logic to a "Control Panel". So this is what I think you could do. Add a filter (or filters) on the Vendor form that will do the work of moving the data to the regular form for a specific data row. (This might be as simple as a single push action, or it might be more complicated.) Have your Escalation "signal" the records in the Vendor form (via a Set Field) action that will cause a Modify of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. Then... So that you can manually start this process from a button you would add a button somewhere. ( It can be on any form.) That would do a push action to the Vendor/View form with the same Push Field If qualification as the Escalation and have it push the value that the Escalations Set Field action uses. Thus triggering a Modify event of the Vendor/View form record. That will let the above Modify filter(s) do the work of pushing the data between the forms. So if your filter watches a display only field for a value of "UPDATE-ARS-FORM" to start the work of coping data from the View/Vendor form to the ARS form. Then the Escalation would set that field with that value. While the Active link would Push that value to the field. I hope that helps. (HTH) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/17/07, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote: Hello List, Sorry for a newbie question. I have several escalations which take data from different vendor and view forms and put them into different regular forms. I would like to link these "Push fields" actions to a button click. I tried to transform all escalations into ALs and then link them together using AL guide. Unfortunately it does not work. When I click a button (with a "Call guide" action) it pushes only one record. How should I construct my workflow to have import on a button click? Thank you. Kind regards / ? ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Newbie workflow question
Hello List, Sorry for a newbie question. I have several escalations which take data from different vendor and view forms and put them into different regular forms. I would like to link these "Push fields" actions to a button click. I tried to transform all escalations into ALs and then link them together using AL guide. Unfortunately it does not work. When I click a button (with a "Call guide" action) it pushes only one record. How should I construct my workflow to have import on a button click? Thank you. Kind regards / ? ? Dmitry Bezhenar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie
Depends on whether or not you are using OTB applications or if these Remedy applications you are using have been home grown.. My guess is since you guys do not have a dedicated Remedy Admin, chances are you are using OTB applications. I would suggest in that case to get a eval/demo copy of the applications you are using, and familiarize yourself with as much as you can with the pure OTB version of the application with no customization.. Then study your apps and compare the two to get an idea of what customizations have been done to the applications.. If your application is home grown, I would think your best bet is to spend as much time as you can with the consultant who will be brought in to help you understand the system. It would be useful to ask that consultant to sychronize the search database (you could do that yourself too from the AR Admin tool.) This will help you find objects related to a field and is a nice tool for both experienced as well as inexperienced Remedy developers to find the objects they are looking for related to a certain field.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Benitz, Tony : CO IR" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, January 16, 2007 3:00:51 PM Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie
Thomas, Don't forget these two sites: http://www.arswiki.org/wiki/Main_Page http://www.buoyantsolutions.net/Download.html And for tools: http://www.arutilities.com/ http://system.devdor.net/ There are other sites out there as well... those are just some of the ones I remember off the top of my head. Matt R. -Original Message- From: Števove Tomáš [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can learn it. And I start. Here is some points for you: 1.) read manuals Configuration guide, Installing, and Basic Guide. 2.) then start testing (on production server :), because we havent PC for testing version), create small forms, basic workflow. 3.) next reading manuals, you must know differences between Active Link, Filter, Escalation ...etc. 4.) go throught application, maybe you find logical dependencies in name conversion. 5.) register on http://www.bmc.com/remedy/ (support sections) 6.) look for pages http://www.mattreinfeldt.com 7.) make your own documentation with "arsdoc" or something like this. 8.) if you make your first changes, make notes what you change. And think, learn, try and test... :-) I never got training, but I found, that I can make very interesting thing with ARS, which can help me and my coleagues in my general job (I was HelpDesk Specialist and our tool was create in ARS. :-) Good look on your way... /Tomas Stevove -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 9:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Newbie
Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can learn it. And I start. Here is some points for you: 1.) read manuals Configuration guide, Installing, and Basic Guide. 2.) then start testing (on production server :), because we havent PC for testing version), create small forms, basic workflow. 3.) next reading manuals, you must know differences between Active Link, Filter, Escalation ...etc. 4.) go throught application, maybe you find logical dependencies in name conversion. 5.) register on http://www.bmc.com/remedy/ (support sections) 6.) look for pages http://www.mattreinfeldt.com 7.) make your own documentation with "arsdoc" or something like this. 8.) if you make your first changes, make notes what you change. And think, learn, try and test... :-) I never got training, but I found, that I can make very interesting thing with ARS, which can help me and my coleagues in my general job (I was HelpDesk Specialist and our tool was create in ARS. :-) Good look on your way... /Tomas Stevove -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benitz, Tony : CO IR Sent: Tuesday, January 16, 2007 9:01 PM To: arslist@ARSLIST.ORG Subject: Newbie I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
