Widescreen Remedy User Tool Display 1440 x 900 Resolution

Greetings Listers, There's almost 40% of my screen on right side that's blank . User forms/objects are displayed only towards the left rectangle. Is there any setting/config I need to perform so I'd be able to utilize my display ? Mine is a wide screen monitor and the aspect ratio remains like thi

Re: synchronization of servers

I have never used Shareplex but have talked to some people that supported a large DoD agency that used it (I think maybe the project Dylan worked on). It sounded pretty impressive performance wise and they were happy with it. >From what I understand there are a few things to watch out for like doin

Re: AD and CTM:People

Yes my PeopleSoft database is on Oracle... I used the AIE engine to do the data interchange on a staging form.. On this staging form I created filters to validate the data that has to go into the CTM:People form and the User form.. As a part of the validations I also manupulated data such as the

Re: BMC_SLM_JAVA_HOME Error

Great point, Chris. The compatibility matrix for AR 7.1 states: Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are: Operating System Vendor Minimum recommended version Operating System Vendor

Re: BMC_SLM_JAVA_HOME Error

J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME variable properly in Control Panel - System Properties - Advanced - Environment Variables - System Variables. Also, I would not expect any BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I know, they were all dev

Re: BMC_SLM_JAVA_HOME Error

Jaimie, It is looking for a system variable and not an AR variable. Right-click on My Computer, go to Properties, then Advanced. Click Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system variables) window. This should not require a restart of Windows. --- J.T. Sh

BMC_SLM_JAVA_HOME Error

I am attempting to install SLM on a Windows 2003 Server with a MSSQL 2005 db. I have also installed JRE v1.6.0_05. When I run the installer it keeps coming up with this error "Installer unable to verify BMC_SLM_JAVA_HOME system environment variable. Please make sure system environment variable

Help with Vertical Navigation Bar and strange permissions happenings

I have a user called test.biz. He has three permission groups, groupa, groupb, groupc. I have a vertical navigation bar that has several top-level menus on it. One of the menus is called Add/Modify Quote. It has groupa permissions on it. The permission groupa is just a generic permission group that

Re: AD and CTM:People

Joe - Can you share how are you did the PeopleSoft integration? We are working on that here too. Is your PeopleSoft in Oracle or SQL? Joe DeSouza <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 05/14/2008 03:47 PM Please respond to arslist@ARSLIST.ORG To a

Re: Changing a Field to Required

What action are you executing on? Submit? If this has already been resolved, sorry for missing that. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System dis

Re: AD and CTM:People

A staging form with data checks for everything including duplicate login ID's is what I did when I had to integrate Remedy with the PeopleSoft database recently.. works like a charm.. Creates new users from Peoplesoft with all the necessary permissions they require, and updates existing users..

Re: Issues sending emails even though service is running - UPDATE

Hi all, I had to restart the email engine for the first time after removing all of the temp files. It resumed processing emails with no problem. I am not sure if cleaning out the temp files was the solution yet but it is looking good so far. I just checked and there is a build up of REDTMP

Re: Field Meta Properties?

True. It works. However, I have come to hate temp fields on principle. This is not rocket science - it's done in most major programming languages that are object based. Having these properties available is pretty simple stuff. Furthermore - there is DB activity going on that is superfluous.

Re: AD and CTM:People

I am concerned about error-checking - perhaps I should build workflow to send out notifications when there records make it to the staging table and do not merge into the CTM:People In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Tha

Re: (Pattern - $MENU$) Problem

I had this same problem a little while back and never found a solution. I will have to try this. I wound up making the field display as a drop-down, which of course forces them to select from the menu, so as far as I can tell has the same effect. Andy L. Mayfield Sr. System Operation Specialist

Re: Field Meta Properties?

I second Gary as I ahve actually done such things in the past and had the functionality work pretty good.. Joe - Original Message From: Gary Opela (Corporate) <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 3:54:53 PM Subject: Re: Field Meta Properties? ** Yo

Re: Tomcat won't run right.....why?

In my experience, the default install of Tomcat performed during the Mid-Tier installation has the default Tomcat port 8080 commented out. The Mid-Tier itself relies on Jakarta redirection. If you want to enable the default Tomcat port and pages you need to edit the server.xml file (C:\Program Fi

Re: Field Meta Properties?

You can simulate TR/DB functionality in active links by looking at the value in the database and comparing it to the current value. Set tmpStatus = (lookup status from DB where Request ID = Request ID) If tmpStatus != Status, then fire. This requires an extra field and one extra active lin

Re: Tomcat won't run right.....why?

Ran into exactly the same problem. Fixing the port didn't' help either, as not even tomcat's default config pages would load. I was using 7.1 and let it install tomcat. Finally, I unistalled everything, then installed tomcat manually, then installed the mid-tier. I had to change my port set

Re: Field Meta Properties?

Yep - that's very doable. But let's say you have a medium complex set of conditions that shows/hides fields based on a person's previous actions, the time of day, the time of issue, or any of 1000 other things. It would be so much nicer to have the meta property available for "Run if" to save wor

Re: Tomcat won't run right.....why?

What port are you using? Check the server.xml file to see the defined default Tomcat port. Then go to http://yourservername:/ where is the defined port. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ric

Re: Max Index on Form!

Tadeu, You probably will not find a white paper, however there is knowledge base @ BMC. KM-00011012 Regards, Robert - Start Original Message - Sent: Wed, 14 May 2008 12:59:28 -0500 From: "Pierson, Shawn" To: arslist@ARSLIST.ORG Subject: Re: Max Index on Form! > > ** Tadeu, I don

Re: Field Meta Properties?

Misi, as best I understand it, the TR/DB functionality only exists in Server-based workflow due to the client/server traffic involved in making it functional (retrieving DB info and processing it in phase, etc.) on client-based Active Links. There's almost certainly a better answer than that, but

Re: Field Meta Properties?

Can't you just control the visibility of the field using an AL Guide and use that guide to do the rest of the stuff you want depending on its visibility status? Checking the change flag of a field at client level would be a nice to have feature though it is possible to do this via workflow too..

Re: Field Meta Properties?

That would be a useful feature. Does anyone know if this is possible in 7.5 being that the development method has, from what I've heard, gone more toward a IDE? --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William

Re: Field Meta Properties?

In the interim, you could create view forms into the metatables that might get you the data you want. I'm sure you know how to do that. Then run workflow against the conditions found in the view form. Rick On Wed, May 14, 2008 at 12:09 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > William, I wond

Tomcat won't run right.....why?

We have a 7.1 system installed along with Tomcat 5.5.17. The installation went apparently ok. However, when I checked out Tomcat by going into the start menu and clicking on the "Welcome" screen, it gave an error about not finding the page to display. The tomcat service is running. The log show

Re: Field Meta Properties?

William, I wonder if we'll have functionality like that in the new Eclipse tool in 7.5? Could anyone from BMC feel comfortable commenting generically on the issue? Rick On Wed, May 14, 2008 at 12:00 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** I'm going to put this in as an RFE - I hig

Re: Field Meta Properties?

Hi, The TR/DB-functionality allways does it. The problem is that the syntax is, for some very obscure reason, not available in Active Links. ('Status' != 'DB.Status') is the exact same thing as ('Status'.changed = 1) would be. I see no point in changing the syntax, but it would be nice to use it

Field Meta Properties?

I'm going to put this in as an RFE - I highly expect to get shot down even though it would save a LOT of coding work at times. First though I thought I'd ask for input and criticism of the idea. Frequently I want workflow to fire on dependencies like a field being visible/hidden or a field valu

Re: Max Index on Form! - Rick's response is recommended reading

Great explanation Rick. Short, not too involved but yet covers the topic nicely. Something everyone needs to review periodically. Thanks, Susan On Wed, May 14, 2008 at 12:53 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** The two things to look in determining the appropriate maximum number of >

Re: Errors when trying to Use the CI Relationship Viewer

IPhil, have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as well. hbr On Wed, May 14, 2008 at 1:26 PM, Phil Murnane <[EMAIL PROTECTED]> wrote: > ** Howard: > > What version of Apache httpd and tomcat are you running? > > --Phil > > - Original Message > From: H

RES: Max Index on Form!

Thanks for your reply Rick, John and Shawn... Some data: - form receives about 15K records/month; - total number of records is almost 480K; - number of fields on form are 168; - 8 simple index; - 2 composite index (two fields per index); Thankx! Tadeu Augusto Dutra Pinto ___

Re: AD and CTM:People

Shawn's approach is a very sound one; I've used it myself. Having that staging form means that you can do whatever you want/need to the data there, and then just push the records that really need updating to CTM:People. Makes a big difference when you're dealing with thousands of people. Rick On

Re: Max Index on Form!

Tadeu, I don't think it's a matter of what the system allows, but what is best practices. There is no single right answer. You have to consider how many records are in the table, what the most common searches will be, etc. It's something that you need to work with a DBA on. They can run SQL

Re: AD and CTM:People

That is the way I did it, including defaulting some NULL fields that Remedy requires. I have an escalation that pulls the AD data (via a vendor form) into a staging table, which then uses filters to do validations and auto-population of some data, then if it passes all the validations, passes it i

Re: Max Index on Form!

Tadeu, Indexesare a balencing act.  the more you have the more options the sql analyzer has to construct an optimal execution plan.  The cost is at the write, meaning commit, time. the system has to update all the indexes to maintain system integrity.  This cost time during the commit phase. If

Re: Max Index on Form!

The two things to look in determining the appropriate maximum number of indexes for a form are the usage of the form and the number of rows involved. If you have only a few hundred or thousand rows in a table, indexes probably won't help all that much, and performance might be negatively impacted

Max Index on Form!

Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composi

Re: Errors when trying to Use the CI Relationship Viewer

Howard: What version of Apache httpd and tomcat are you running? --Phil - Original Message From: Howard Richter <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, May 14, 2008 9:59:11 AM Subject: Errors when trying to Use the CI Relationship Viewer ** When I open the CI Rel

Re: synchronization of servers

The only caveat that I would put on this is that if you are doing total db sync then you would need to do development on only one of the servers (or deploys as it may be) and then restart the other remedy server after the modifications were made, or run an arsignal. _ From: Action Request

Errors when trying to Use the CI Relationship Viewer

When I open the CI Relationship View from the CMDB console, I get the error below. I have checked the mid-tier (running version 7.0.01) and Data Visuatization Module is on. Everything else appears to be working (Change Calandar for example). What am I missing (and Axton or Matt be nice). As alwa

AD and CTM:People

Hi, AR System: 7.0.1 Thru workflow, data is passed from Active Directory into Remedy vendor tables then thru escalations into Remedy CTM:People. We have users that sometimes enter the field values in upper/lower case. Whenever they enter uppercase/lower case or leave certain fields BLANK

Re: synchronization of servers

I used Shareplex a couple companies ago. I think they're still using it. We were replicating between 2 production server and 2 reporting servers. It worked great and I'd definitely use it again if I was on Oracle and had money to burn. We also tried to switch out Shareplex with DSO to try and sav

Re: synchronization of servers

In many environments, DSO will work just fine. Where the network performance is less than optimal, I wouldn't probably choose it as my first option. I have seen it at times not handle hiccups very well (though that was a couple of versions ago), and if that is still a possibility, given his requi

Re: Import into HPD:HelpDesk ARS 6.3

If you can use web-services, you can also use the standard OOB Web Service: HelpDesk_Submit_Service, else you must create a queueing form and do the push into incident as previously suggested... HTH Robert On Wed, May 14, 2008 at 7:46 AM, Sanford, Claire < [EMAIL PROTECTED]> wrote: > ** Jamie, >

Re: synchronization of servers

The issue with DB Sync is that logically youwould need a server-group to do this. In the past DSO has never been an issue of performance in my experiance. On Wed, May 14, 2008 at 8:48 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** I don't have any experience with this product, but I will say that

Re: email question

Issue solved. A former co-worker sent the following to me off-list: 4 In the User Name field, enter the name of the users or groups to notify. You can enter a maximum of 255 characters. Use the User Name list to insert fields or keywords. Click the text edit button to open a Text dialog box f

Re: email question

Gary - in the filter in the Mechanism did you select Email? Try selecting User Default or Cross Reference and see if that will go get the correct value for you. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED]

Re: email question

I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field jus

Re: synchronization of servers

I don't have any experience with this product, but I will say that by doing your syncing via DB replication, I think you're on the right track. It's the fastest way I know of to do what you're doing. Rick On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes <[EMAIL PROTECTED]> wrote: > ** Dear Listers

synchronization of servers

Dear Listers! There will be major changes in our Remedy system architecture soon and we are trying to be prepared with a concept to support it. Our company currently uses one production server for ticketing purpose. The server is located in Europe. According to the new plans, there will be a ne

Re: MidTier and Global Fields

I believe on the Web a Global field is stored as a cookie so you have to deal with the limitations of cookies by the browser. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 14, 2

Debugging runmacro in ARS 6.3

Hello Listers, ARS 6.3 Patch 21 MS SQLServer 2000 I am trying to update a runmacro used in an Escalation Run Process. Is there anyway to debug the runmacro to see why it stopped working? The macro logs in as a valid user. Performs a query passed in by the -p parameter and Reports To File a simple

MidTier and Global Fields

I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a form opens: "The current global field values are too large to be stored (ARERR 9360)" On the form there are several global fields and they are all size 0. I have work flow that walks a table and builds a very large string

Re: Question: Overview Console

You will need to restart the Plug-in server. Audrey H. Franklin Senior Systems Analyst ITS-ECOMS New York University Tel: 212.998.1146 [EMAIL PROTECTED] - Original Message - From: "T. Dee" <[EMAIL PROTECTED]> Date: Wednesday, May 14, 2008 10:54 am Subject: Re: Question: Overview Console T

Re: Question: Overview Console

I added "Assigned Group" and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. <[EMAIL PROTECTED]> wrote: > You shouldn't have to stop/restart anything unless you're making changes > that call vendor forms. > > Matthew C. Gayford > Technology Research & Development > Inform

Re: Import into HPD:HelpDesk ARS 6.3

Jamie, If you can give us some more information about your environment and what you are using for the automation, we can probably give you more assistance. an example would be" ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle on a remote server Windows 2003 4 gig on app server and 8

Re: Question: Overview Console

You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request Sy

Question: Overview Console

Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE

Re: Password Checking Problem

According to the 6.3 docs it is supposed to generate the error. Application-Confirm-Password Validates if the password is the password for the current user. For , you can use a reference to field 102, which is the password field. Returns ARERR 4549 or no error: - No error-Indicates succes

Re: Question: SYS:Notification Messages

That worked Kevin! THANK YOU VERY MUCH!! I was looking in the Transate Filter for Change. Appreciate your help If you don't mind I would love to read that document that you got from BMC on Notifications. Kind regards, Ty On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote: > > Whic

More than 2 gigs of memory on Tomcat?

Hi all. We've recently deployed ITSM 7 and have our users using the mid-tier. We have dual web servers using a load balancer but we're having some performance issues. We've got plenty of memory on the server, it isn't taxed but Tomcat won't allow us to start up w/ more than 1.7 gigs of memory (w

Re: Creating a view in Remedy using dblink?

Ouch, you don't provide much information. Then again, I guess I can answer anyway. Are you running Oracle and referring to a linked table on a remote database? And you want to create a View Form on top of that? You have to make sure that whatever database user Remedy uses (by default ARAdmin) has

Re: Passing parameter to Crystal Report

Hi Marek, I dunno what exactly u r looking for, but the Open Window action of your activelink will allow you to put a qualification that automatically gets passed to crystal. Cheers, Murtuza. From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

Passing parameter to Crystal Report

Hi list, I am thinking of the idea of having reports based on a user's selection. User with the search criteria finds required records and then all (or only selected) records are to be displayed as multiple crystal reports But the problem is how to build the qualification string of selected IDs wh

Re: Value too large for the meta table FIELD_DISPROP table!!!

Thank you.. I'll check these settings as soon as I get to work.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Walters, Mark Sent: Wednesday, May 14, 2008 7:48 AM To: arslist@ARSLIST.ORG Subject: Re: Value too larg

Re: Value too large for the meta table FIELD_DISPROP table!!!

What platform is the ARS server running on? You mention ardb.cfg so is it Windows? The Oracle client used by ARS needs to have NLS_LANG set. On Windows it is a registry key - exactly which one depends on the type of Oracle client installed. On Unix this can be done via the arsystem script or an

Is it possible to generate a XSD-file from cmdbdriver???

Hi all, I can export a definition file from cmdbdriver. Is it possible to generate a xsd file (as W3C standard) from definition file or directly from cmdbdriver. I need a xsd file to import CIs as xml file thru cmdbdriver? I found only some samples of xsd files on the filesystem. We're using CM

Creating a view in Remedy using dblink?

Can somebody tell me if it's possible to create a form in Remedy which is a view created using dblink? If yes, which document describes this? I have searched through all the docs and couldn't find it. TIA Ravi ___ UNSU

Re: Value too large for the meta table FIELD_DISPROP table!!!

It is a Unicode setup, and I had set the environment variable NLS_LANG on the database server to American_America.UTF8 Does this have to be setup in the ardbc.cfg file too? If so what is the paramter name? Joe - Original Message From: "Walters, Mark" <[EMAIL PROTECTED]> To: arslist@ARSL

Re: Field 112 control in ITSM 7

Hi Strauss, What we understand is that you want to add group information to Assignee Group(ID 112), dynamically & explicitly. To do this add your own worlflows & dynamic groups to your own fields without affecting the default workflows of ITSM 7. This will definitely save your efforts of reinvent

Password Checking Problem

Hi, I am using @@:Application-Confirm-Password inorder to check whether user's password is right. When the password is not correct, it pops-up the following error message: "ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR