Hi Mark,
Thank you for your response.
I have been using web services for the past 3 years now with no problems
and now I have created a new service I am having issues. Do you think
that the above issue has to do with the xml schema with the bindings?
Regards,
Darshana
From: Action
Hi,
It has nothing to do with which web service you are consuming. The server
doesnt crash for all webservices but only one or two. There is no clear
explanation as to why, but i assume it has to something with the threads. As
mentioned by Mark, applying the patch would fix the issue.
Rakshit
Thanks, Fred,
When I read your letter my first reaction was, Come now, the User tool doesn't
expand to display all the fields. I have fields off to the right of the
display on all my forms.
BUT it turns out that a Dialog window DOES expand to include all the fields (at
least in the User
Hi All,
Not sure why I did not think of this earlier, but we also have a test server.
So I pointed our test server to the devdb server and the plugin crashes with
same error below. So this tells me something wrong with dev DB that is causing
this to crash.
-Original Message-
From:
Hello, Wondering if anyone might have suggestion for best way to obtain
snapshot stats of # of Cases open at a particular time each week (say,
midnight on Wednesdays).
I can run a Query with a search like:
'Created' = 10/9/2008 AND ('Resolved' 10/9/2008 OR 'Status*'
Resolved)
which
Neil,
I do all of our Remedy reports in SSRS. If you use the views, you should be
able to query off of HPD:Help Desk and set the group parameter on the report to
the assigned support group field, then do a count for each group. The
assignment log form will show you all assignments, both past
Hi Julie,
Are you trying to do the report in Remedy or are you using another tool? If
you're doing it in Remedy, you can have a macro simply run the query and use
the $DATE$ keyword to get the results you wanted. If you're using SSRS, you can
do the same thing and set up a subscription to the
One way to do this is to use an Escalation which runs every night during
off-hours. The setup is the following:
1. Create an Integer field with Administrator only permissions - I
usually call it Days Open
2. Setup an Escalation which performs Days Open = Days Open +1
every night on each
Good morning,
I decided to try going from patch 6 to patch 9, and found a strange bug and
wanted to see if anyone else ran into this before.
Basically, we use AD authentication for Remedy, but do store all permissions
and such in ARS. This has worked fine for my account in the past. However,
In addition to the Applications that Lisa noted, we also have a system that
allocates Telecommunication charges to the appropriate departments.
If memory serves me correctly, a long time ago Kelly Deaver put together an
application that could be used to track who was dating your teenager.
Dave
Hi Folks,
Sorry.. I may have committed a breach of etiquette
by not properly identifying myself:
Larry Robinson
NC State University
Office Of Information Technology
Remedy Administrator
On Nov 21, 2008, at 11:35 AM, L G Robinson wrote:
Hi Folks,
I am seeking some assistance in referencing
Hi everyone:
This problem has me perplexed.
At a site I support, the Remedy server inexplicably stops responding to
requests. It's very intermittent. It runs fine for awhile, then
seemingly without warning, it just hangs. Users attempting to log on
get stuck at the Setting server port
What java version are you running?
Jennifer Meyer
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE
Sent: Monday, November 24, 2008 12:03 PM
To: arslist@ARSLIST.ORG
Subject:
Take a look at flashboard variables, I think that is the easiest thing to
setup. Displaying more than a few flashboards requires a license, however,
the variables are free and there may be another way to query those without
using a flashboard.
Brien
On Mon, Nov 24, 2008 at 7:53 AM, Frank,
I'm using the 7.1 Java API to create a new field on a form. Be
All:
I'm using the 7.1 Java API to create a new field on a form. Before creating
the field, I'd like to make sure a field with the same Field ID does not
already exist. I found the isPresent() method of the Field object in the
I'm assuming there are no messages going into the arerror.log or anything
like that? How about the armonitor.log? Try turning on Thread logging
(very small output) and see if you can see anything happening with threads
at the time it hangs.
_
From: Action Request System discussion
1.4.2_14
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
Sent: Monday, November 24, 2008 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Intermittent, Spotty ARS Performance
**
What java version are you
Hi Norm,
Can you log on with Remedy Administrator while the server ist not
responding?
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von LJ Longwing
Gesendet: Montag, 24. November 2008 18:15
An:
Classification: UNCLASSIFIED
Caveats: NONE
Norm,
You may want to look closer at the SQL side. Look for locks. Perhaps
someone querying a diary or un-indexed field. Also, are you using SQL
replication? In particular, are snapshots turned on?
Christopher Michaud
-Original Message-
It is probably not necessary to check beforehand if a field with the
same ID doesn't exist. If it does, the create function should fail and
throw an exception (most likely ARERR 407, Duplicate field or VUI-ID in
the definition), which your program then might catch and handle somehow.
Regards,
I've been wondering, based on an earlier post, why you would used the Remedy
API to create Remedy objects such as forms, fields, alinks, etc?
Maybe some users could share me what they have built using the API in this
manner.
Thank you
Frank
Phil,
I think your looking in the wrong class...
com.bmc.arsys.api.ARServerUser.getField(String form, int fieldId)
In this case I think you want the getField to throw an
com.bmc.arsys.api.ARException
( if object is not loaded) then you add the field you want in the
catch block. :)
HTH.
--
If you would like to get a list of existing Field ID's on a form you want to
look to your ARServerUser object and use the method getListField. You would
want to use the form and the constant Constants.AR_FIELD_TYPE_ALL leaving
the 3rd parameter either non existent, or set it to 0
-Original
Haven't tried logging on; however, when this happened last I
coincidentally had the Admin tool already opened, so I poked around and
was able to open objects (ALs, forms, etc.) without a problem.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Yes, that's my suspicion. I have a big suspicion that people are
searching the worklog diary field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR
USA MEDCOM USAMITC
Sent: Monday, November 24,
Thanks, everyone, for your suggestions. I think I'll go with trapping the
error off a getField() call.
Thanks Again,
--Phil
- Original Message
From: LJ Longwing [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 10:54:27 AM
Subject: Re: Java API Question
If
Frank:
In my case, I need to add the same set of fields to all non-audit regular
forms, which would be rather tedious via the Admin Tool in a fully loaded ITSM7
server. :) I've also used Java API to add many forms to a single Filter or
Active Link, to set Auditing up a certain way on many
Hello everyone,
Has anyone managed to manipulate the DVF that contains the main window
and service catalogue funcionality in BMC Remedy SRM? Anyone would be
so gentle to provide some guidance on where to find the java code in
order to hide or disable the ADD TO CART button?
DVF functionality is
I will be out of the office starting 11/24/2008 and will not return until
12/01/2008.
I will respond to your message when I return. If this is an urgent matter
please call the Help Desk at 828-2227.
___
UNSUBSCRIBE or
I was wrong. It wasn't a hidden field. But it was Display as Text which
explains why I couldn't see it in the Admin tool
Dwayne Martin
James Madison University
___
UNSUBSCRIBE or access ARSlist Archives at
And...
You can walk existing objects to make sure permissions, labels,
field DB names, help text match for a given field ID too.
For all the same reasons you would write any program... you might want
to automate, simplify, document, log, track, anything done to develop
your ARS applications.
I
Welcome to the joy of reporting from Remedy :-
There is database documentation, IMHO its as good as some m/soft
documentation l have found. If anyone understands it please let me know!
Well done for using the tables, the OBDC link that is supplied is unless to
say the least, in particular for
OK, I'm pretty confident the problem was being caused by users
constantly searching the worklog diary field on a form with 200,000+
tickets. I was able to reproduce the behavior multiple times by doing a
diary search myself.
So...that leads me to wonder, how do the rest of the ARSListers handle
Your question is not clear.
What view and field are you looking, what value do you see in the form, and
what value do you see in the table?
Are you going direct to the tables, or using the OBDC link?
--
View this message in context:
We have a custom application that tracks corrective actions.
Gary
505-284-1481
However beautiful the strategy, you should occasionally look at the results.
Sir Winston Churchill
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
We prevent our users from searching the work log on production server via an
active link firing on search.
It's a given performance killer. They have to use the reporting server to
search the work log.
HTH,
Rootuja
_
Rootuja Ghatge
Senior Application
How do you block searches done on the Advanced Query Bar?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rootuja Ghatge
Sent: Monday, November 24, 2008 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Searching Diaries WAS:
Just turn off the advanced search option from the Form - Current View -
Properties - Menu Access menu.
-Matt
Matthew C. Gayford
Application Developer Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request System
No...can't do that. Thanks for the suggestion, but that won't work.
Users still need to construct advanced searches. I just need to block
them from skirting my AL that blocks them from searching the worklog.
-Original Message-
From: Action Request System discussion list(ARSList)
Well, thanks to Gary Opela (who contacted me privately), I figured it
out. I just had to search the Form Action Field Search Bar for
%Worklog%.
That did the trick!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford,
Classification: UNCLASSIFIED
Caveats: NONE
Norm,
To prevent certain Advanced Query searches, you can drop the Reserved
Field (1005) on the form and use and AL to inspect the value (On
Search). Throw an error if the value contains the diary field name
('DIARYNAME'). This will allow you to
One slight correction, Date/Time fields are Unix epoch of 1/1/1970. Date
fields have a different epoch
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of RFrench
Sent: Monday, November 24, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Listers,
We're running AR System 7.0.1 patch 5 with ITSM patch 7 and are planning to
start archiving old records in HPD:Help Desk. What effect is that going to
have on all those records we have in HPD:WorkLog?
Will the archived incidents pull up work logs from the original Work Log
entries,
Hi All,
I am testing the BMC Config Management integration to CMDB via AIE and am
running into an issue with the application and patch exchanges.
CM has ~60 applications but after importing ~13 the creation of
new CMDB CIs stops. The logs show that AIE is still attempting to create
CIs
Curious what is it then ?
--
View this message in context:
http://www.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-structure-tp20626113p20670813.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
January 1, 4713, BC.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of RFrench
Sent: Monday, November 24, 2008 5:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Reporing Services - making sense of Remedy Table
Hi,
rant
I thought DSL stood for Definitive Software Library.
Why, then, when I update to DSL patch 9 from patch 8 do I get errors
because some manufacturer names have changed and more errors because some
software product names have changed?
It seems that 'definitive' means 'definitive until we
Norm:
You'll have to pardon me because I'm not an actual Remedy developer, but I do
work with our Remedy system every day as a tester, so while I can't give you an
answer in nice Remedy developerese (and I may in fact say something completely
nonsensical), I hope I can make enough sense for
Hi Everyone,
Does anyone know where I can get the files for v4.0 or v4.5?
I especially need the cleint tools - licensing tool. We need to move a legacy
system to a new location.
ARListening
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UNSUBSCRIBE or
Hello arslist:
We have been utilizing ARS 7.1 Patch 004 with ITSM 7.0.2 (latest patch for
Incident, Change, Config, and Problem) on a multi-CPU, high end Solaris box
running DB2. We have had SIGNIFICANT performance issues under high load
running this configuration as a result of our load testing
Thanks for that, for me personally speaking it raises another issue where
%*% is all this information. I have only been in my role for about 8
months, l have reached the conculsion that l am missing something. There is
obviously plenty of information and experience regarding the backend
Peter,
One AIE instance can use up to 2GB of memory -- if it exceeds that, it will
crash.
Each active Data mapping used on a single AIE instance splits the 2GB
evenly. So 2 data mappings on 1 instance will allow each data mapping 1GB
when it runs.
In each data mapping, one key field mapping
Veanna,
These are old versions - more than 3 major versions old, so will no longer be
available for download from the Remedy website. Remedy support, supports upto 3
major releases so currently will support only upto 6.0 and in a few months upto
6.3 after 7.5 is released.
Your best chances
Peter,
I highly doubt that.
With my experience with AIE, this often happens when your import options on AIE
are not correctly set.
Could you take a snapshot of your import options (I forget the exact name of
that tab) and send them across? I'll review them later this evening when time
On the very early release of DSL, there were bugs that needed to be fixed
manually (delete a record) before applying a patch.. Did you do that?
Joe
From: Peter Romain [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 5:13:39 PM
Hi Terry,
We have libumem on our production system(all custom remedy apps..no ITSM)..but
here's the deal..if you dont specify the Number of results returnedthere is
possibility that arserverd will crash. We have tested this on couple of
different machines with same configurations. However, if
Hi Joe,
Thanks for responding. We have the ARSystem install, but not the client tools
install. We need the licensing tool, or the knowledge of how it was done back
then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to
be compatible, but we're getting an ARERR 91 RPC
The licensing tool was changed in 5 since it became part of the admin tool.
-Original Message-
From: Veanna Carr [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 24 Nov 2008 7:18 pm
Subject: Re: Remedy 4.0 or 4.5
**
Hi Joe,
?
Thanks for responding.? We have the ARSystem
Hi Roger,
So how did it work in 4?
We have the trial licenses for moving, but don't know how to apply them.
Veanna
--- On Mon, 11/24/08, Roger Justice [EMAIL PROTECTED] wrote:
From: Roger Justice [EMAIL PROTECTED]
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday,
Veanna,
There used to be a licensing tool, that had to be opened on the server. If I
remember right it had too he used directly on the server and not remotely. You
didn't have to log on. All you needed to do was open the tool and that tool
would use the information in the ar.cfg or ar.conf
Which accounts for the error message. The 4.0 has a form: Remedy Software
Licence, that has the key data, same type of stuff in the licensing tool. But
the fields are read only, and I don't know how to get the information into
them. We are on Solaris, not windows. Any information is greatly
When you say the Escalation was scanning 40 million records, are you saying it
was processing that many records? Wasn't there a Run If condition that narrowed
the set to a smaller subset? If so then that was one 'expensive' requirement to
process 40 million records in an escalation. I do not
If I remember the 4.x days correctly, the license tool was either an
xwindows thing where you had to get into your server via an x client (if
your server was unix of course) and launch it that way...or if you server
was windows you could just look for license.exe in the server
directorywhat
RFrench,
You will find that the people in this forum likely have most, if not all of
the information that you are looking for. If you provide the details of
your environment, and what you are looking for, where you have tried, and
maybe even where you looked to try to find the right
Veanna,
4 didn't have a form? On version 4 licenses were stored on the disk. On Solaris
(any unix system for that matter) the Remedy licenses were stored in the
/etc/arsystem/servername/ folder in a .lic file.
This is a text file with the license stored in a particular format.
What do you
Oh yea I nearly forgot about intializing xwindows on the terminal client if you
wanted to run the license tool. That was needed to run the graphical tool.
Joe
From: LJ Longwing [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 8:30:43
Our current server is Solaris/Unix, and the new server is Solaris/Unix.
--- On Mon, 11/24/08, LJ Longwing [EMAIL PROTECTED] wrote:
From: LJ Longwing [EMAIL PROTECTED]
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday, November 24, 2008, 7:30 PM
**
If I remember the 4.x days
I only remember it because it was the only thing in the entire world I
needed exceed forand I was constantly being bugged by licensing about if
I really needed the license.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent:
Ok...look in your server bin dir and see if you have a binary named
'license'...that's the license client...but it's graphical...and can't be
run from the command line...if you can get an xserver and xclient together
on that box you should be able to do itor you could as suggested by
another
What we want to do: Create a new server (done), move it to the new location,
move the support team to the new server. Move the current production server to
the new location and use as the hot backup sysytem.
So both machines will need a new license.
--- On Mon, 11/24/08, Joe DeSouza [EMAIL
Another thing could be your disk space getting full on the Remedy server. We
had that issue recently when one of the operation some user would do would
eventually timeout and would create a temp file on the servers Windows Temp
directory that would grow and keep growing even if the user quit
Veanna,
Joe and LJ are correct. The license tool is a binary that is on the server
when you install the software. I used to have a SUN desktop sitting on my desk
just to run the license tool on our Solaris server.
Don't ask me why but I still have 4.x client and admin installs (windows
ARS 7.1 Patch 002
Mid-Tier 7.1 Patch 004
CMDB 2.1 Patch 6
ITSM Patch 8
Approval Server 7.0.06
Windows
Hello Listers:
Please see below error: I think I have isolated this problem by starting the
plugin.exe from the command line.
The plugin server shows that it's up and running when I start
Thanks Rfrench for the response,
Let me explain you in detail. I am reporting directly from Remedy DB from
table itself.
Now need is to show 'worklog' formated at report level:
Worklog reciving from DB is :
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