License Question

[Mike Hocks]

Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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license Question

[Timothy Rondeau]

Hi,

 

Basically we are using arsystem 7.0.1 with ITSM.

 

For Example we have:  

 

AR USER 50 fixed

AR USER 50 Floating

 

Change Management Fixed 20

Change Management Floating 10

 

Incident Management Fixed 20

Incident Management Floating 10

 

 

Looking at the license tool, it seems that when we run out it is mainly
from the User pool.   Can someone explain exactly how the Change and
Incident Licenses work?We need to purchase more licenses, should we
only purchase USER license and not the app fixed/floating.

 

Thanks

 

Tim


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License question

[Hodgdon, Paul]

I was wondering if anyone knew what type of license a user would need if they 
were just working on modifying tasks in Task Management.  I see Task User 
doesn't have a license type required, but would they need to have an AR User 
Floating/Fixed?

[Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
IT Accounts & ITSM Enterprise Applications Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu


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License Question...

[Matthew Perrault]

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.

Re: License Question

[Warren R. Baltimore II]

As far as floating goes.  I've seen estimates of 3 users to 1 license and
5:1.

Fixed is a different matter.  With fixed, you need to determine who will
need to be able to log in whenever neccesary.  People such as Helpdesk
personnel or VIP's or High use customers.

Hope that helps.

On Tue, Dec 27, 2011 at 11:21 AM, Mike Hocks  wrote:

> Does anyone have a good formula on how to estimate the procurement of
> remedy licenses, fixed vs. float?  We are looking to add 200 IT staff to
> the Incident module in Remedy 7.6.04
>
>
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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: License Question

[Hocks, Mike (DOT)]

Thanks a lot for the quick response! This helps

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Tuesday, December 27, 2011 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question

**
As far as floating goes.  I've seen estimates of 3 users to 1 license and 5:1.

Fixed is a different matter.  With fixed, you need to determine who will need 
to be able to log in whenever neccesary.  People such as Helpdesk personnel or 
VIP's or High use customers.

Hope that helps.
On Tue, Dec 27, 2011 at 11:21 AM, Mike Hocks 
mailto:mike.ho...@state.mn.us>> wrote:
Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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Re: License Question

[Shellman, David]

Mike,

There really isn't a magic formula.  There are a number of dependences that 
interrelate.  Where are the folks located?  That is are they in a different 
time zone from most of your users?  Will they be working different shifts than 
most of your users?  What is the job function (occasional use vs help desk)?

An example is if your main users are in the US and the staff being added is in 
China you can use floating.  Even if they are helpdesk staff.  If you have 
existing floating licenses you may not even need to add licenses as floating 
may be available.

Misi has some nice tools to help with license allocation based on historic 
usage.

If you haven't turned on Server Statistics, you should.  The data will help you 
understand license utilization through out the day.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Mike Hocks [mailto:mike.ho...@state.mn.us]
Sent: Tuesday, December 27, 2011 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: License Question

Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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Re: License Question

[Hocks, Mike (DOT)]

Thanks a lot David, I appreciate the response!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, December 27, 2011 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question

Mike,

There really isn't a magic formula.  There are a number of dependences that 
interrelate.  Where are the folks located?  That is are they in a different 
time zone from most of your users?  Will they be working different shifts than 
most of your users?  What is the job function (occasional use vs help desk)?

An example is if your main users are in the US and the staff being added is in 
China you can use floating.  Even if they are helpdesk staff.  If you have 
existing floating licenses you may not even need to add licenses as floating 
may be available.

Misi has some nice tools to help with license allocation based on historic 
usage.

If you haven't turned on Server Statistics, you should.  The data will help you 
understand license utilization through out the day.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Mike Hocks [mailto:mike.ho...@state.mn.us]
Sent: Tuesday, December 27, 2011 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: License Question

Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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Re: License Question

[Saji Philip]

I have used 5:1 in the past and it has worked real well.
On Dec 27, 2011 10:47 AM, "Hocks, Mike (DOT)" 
wrote:

> Thanks a lot David, I appreciate the response!
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Tuesday, December 27, 2011 10:35 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Question
>
> Mike,
>
> There really isn't a magic formula.  There are a number of dependences
> that interrelate.  Where are the folks located?  That is are they in a
> different time zone from most of your users?  Will they be working
> different shifts than most of your users?  What is the job function
> (occasional use vs help desk)?
>
> An example is if your main users are in the US and the staff being added
> is in China you can use floating.  Even if they are helpdesk staff.  If you
> have existing floating licenses you may not even need to add licenses as
> floating may be available.
>
> Misi has some nice tools to help with license allocation based on historic
> usage.
>
> If you haven't turned on Server Statistics, you should.  The data will
> help you understand license utilization through out the day.
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)
>
> - Original Message -
> From: Mike Hocks [mailto:mike.ho...@state.mn.us]
> Sent: Tuesday, December 27, 2011 11:21 AM
> To: arslist@ARSLIST.ORG 
> Subject: License Question
>
> Does anyone have a good formula on how to estimate the procurement of
> remedy licenses, fixed vs. float?  We are looking to add 200 IT staff to
> the Incident module in Remedy 7.6.04
>
>
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>
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Re: License Question

[Schon, Stuart]

Mike

 

I have seen workable ratio's around 8:1 and 10:1. It really depends on a
lot of factors such as who users what and how often and what app is
being used. Having a front of house app in front of Remedy also affects
the ratio.

 

Stuart Schon

 
 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, 28 December 2011 04:06
To: arslist@ARSLIST.ORG
Subject: Re: License Question

 

** 

I have used 5:1 in the past and it has worked real well.

On Dec 27, 2011 10:47 AM, "Hocks, Mike (DOT)" 
wrote:



Thanks a lot David, I appreciate the response!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, December 27, 2011 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question

Mike,

There really isn't a magic formula.  There are a number of dependences
that interrelate.  Where are the folks located?  That is are they in a
different time zone from most of your users?  Will they be working
different shifts than most of your users?  What is the job function
(occasional use vs help desk)?

An example is if your main users are in the US and the staff being added
is in China you can use floating.  Even if they are helpdesk staff.  If
you have existing floating licenses you may not even need to add
licenses as floating may be available.

Misi has some nice tools to help with license allocation based on
historic usage.

If you haven't turned on Server Statistics, you should.  The data will
help you understand license utilization through out the day.10
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Mike Hocks [mailto:mike.ho...@state.mn.us]
Sent: Tuesday, December 27, 2011 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: License Question

Does anyone have a good formula on how to estimate the procurement of
remedy licenses, fixed vs. float?  We are looking to add 200 IT staff to
the Incident module in Remedy 7.6.04


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Re: license Question

[Roger Justice]

You need both an application license and a User license when a User logs in. 
The User license allow the right to the data base the Application license 
provides access to the application. If you upgrade to ARS 7.1 the ability to 
add licenses is simpler.


-Original Message-
From: Timothy Rondeau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 17 Sep 2008 10:33 am
Subject: license Question


** 

Hi,

?

Basically we are using arsystem 7.0.1 with ITSM.

?

For Example we have:? 

?

AR USER 50 fixed

AR USER 50 Floating

?

Change Management Fixed 20

Change Management Floating 10

?

Incident Management Fixed 20

Incident Management Floating 10

?

?

Looking at the license tool, it seems that when we run out it is mainly from 
the User pool.?? Can someone explain exactly how the Change and Incident 
Licenses work?? ??We need to purchase more licenses, should we only purchase 
USER license and not the app fixed/floating.

?

Thanks

?

Tim

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Re: license Question

[Misi Mladoniczky]

Hi,

Different forms are tagged to different application. Whenever you access
data in a tagged form, the system will verify that you have a license for
the related application.

I have summarized some things in a presentation I have done at a couple of
local RUGs: http://rrr.se/doc/RRR_LicenseManagement.pdf

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
>
>
> Basically we are using arsystem 7.0.1 with ITSM.
>
>
>
> For Example we have:
>
>
>
> AR USER 50 fixed
>
> AR USER 50 Floating
>
>
>
> Change Management Fixed 20
>
> Change Management Floating 10
>
>
>
> Incident Management Fixed 20
>
> Incident Management Floating 10
>
>
>
>
>
> Looking at the license tool, it seems that when we run out it is mainly
> from the User pool.   Can someone explain exactly how the Change and
> Incident Licenses work?We need to purchase more licenses, should we
> only purchase USER license and not the app fixed/floating.
>
>
>
> Thanks
>
>
>
> Tim
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: license Question

[Uday Joshi]

Hi Tim,

With ITSM 7, you can monitor the usage of application user licenses.
Also it captures any token denials. You will have to configure
monitoring in the Application Statistics Configuration form.

Similarly you can monitor AR User usage by enabling server statistics.

As per my own experience capturing period of 15 minutes (900 seconds) is
sufficient. It provides 96 reading per day. If you collect statistics
for 1 month that should give you good idea about the usage pattern. You
can also infer the required mix of fixed and floating number.

Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau
Sent: Wednesday, September 17, 2008 09:03 PM
To: arslist@ARSLIST.ORG
Subject: license Question


**

Hi,



Basically we are using arsystem 7.0.1 with ITSM.



For Example we have:



AR USER 50 fixed

AR USER 50 Floating



Change Management Fixed 20

Change Management Floating 10



Incident Management Fixed 20

Incident Management Floating 10





Looking at the license tool, it seems that when we run out it is mainly
from the User pool.   Can someone explain exactly how the Change and
Incident Licenses work?We need to purchase more licenses, should we
only purchase USER license and not the app fixed/floating.



Thanks



Tim

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html___

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Re: license Question

[Misi Mladoniczky]

Hi,

This *RUG presentation explains how licenses are allocated:
http://rrr.se/doc/RRR_LicenseManagement.pdf

The full version of our RRR|License tool will help you allocate the exact
optimum of licenses for each application type, based on your specific
usage.

You can use RRR|License to analyze your utilization, and buy more licenses
as your usage grow, instead of making a wild guess up front.

The free test-version can be used to check your current allcation of AR
System licenses. Upon request, you can get test-access to the application
license analysis as well.

Best Regards - Misi, RRR, AB, http://rrr.se

> Hi,
>
>
>
> Basically we are using arsystem 7.0.1 with ITSM.
>
>
>
> For Example we have:
>
>
>
> AR USER 50 fixed
>
> AR USER 50 Floating
>
>
>
> Change Management Fixed 20
>
> Change Management Floating 10
>
>
>
> Incident Management Fixed 20
>
> Incident Management Floating 10
>
>
>
>
>
> Looking at the license tool, it seems that when we run out it is mainly
> from the User pool.   Can someone explain exactly how the Change and
> Incident Licenses work?We need to purchase more licenses, should we
> only purchase USER license and not the app fixed/floating.
>
>
>
> Thanks
>
>
>
> Tim
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Release License Question

[L. J. Head]

Here is a situation I was looking for discussion on.  I have 4 servers that
I connect to...only 3 of them are in my server list.  I have a macro
recorded that pulls a query from server 4.  I only use the query 2-3 times a
day and I know I'm a floating user on that server.  When I pull this query I
periodically get an error about no floating licenses available...so I know
that the workflow on window open is doing something that requires a license.
So I know that I get allocated a license when I run this...my question is
this:

Is it possible to log out of one server while still being logged into the
other 3?  I'm positive that an APPLICATION-EXIT would close my user
tool...which is an undesired behavior...I'm just curious...I don't have
admin access to server 4 so I wouldn't be able to add that workflow even if
I wanted to...just an academic question

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Re: License question

[Misi Mladoniczky]

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have a license type required, but would they need to have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 862-2377
> Alternate: (603) 862-4242
> paul.hodg...@unh.edu
> http://accounts.unh.edu
>
>
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Re: License question

[Easter, David]

The ITSM Suite user license bundle that you'd need is the Service Management 
Specialist.  

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have a license type required, but would they need to have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 862-2377
> Alternate: (603) 862-4242
> paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
> http://accounts.unh.edu<http://accounts.unh.edu/>
>
>
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Re: License question

[Jason Miller]

I don't see "Service Management Specialist" anywhere in the config.  Why
does the configuration and legal license naming have to be so convoluted?

Is there anybody out there who has been able to take the documentation that
indicates your licensed capacity (sent when you purchase or renew support)
and then go configure an AR server with the appropriate number of licenses
for the various types?

Sorry for the mini rant but this is one area that has gotten worse over the
years.  It seems we need to hire professional services just to map legaleze/
licenseze to how the server is configured.

Jason


On Wed, Jan 23, 2013 at 1:57 PM, Easter, David  wrote:

> The ITSM Suite user license bundle that you'd need is the Service
> Management Specialist.
>
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, January 23, 2013 11:05 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License question
>
> Hi,
>
> The task forms does not seem to be tagged with a licensed application.
>
> In other words, an AR User Fixed/Floating would be adequate.
>
> Check with your sales rep what kind of license you should actually order.
> Probably a Specialist Fixed/Floating...
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
> > I was wondering if anyone knew what type of license a user would need if
> they
> > were just working on modifying tasks in Task Management.  I see Task User
> > doesn't have a license type required, but would they need to have an AR
> User
> > Floating/Fixed?
> >
> > [Description: Description: Description:
> cid:image001.png@01CB1CFE.724B27B0]
> > IT Accounts & ITSM Enterprise Applications Manager
> > University of New Hampshire
> > Client Services
> > Primary: (603) 862-2377
> > Alternate: (603) 862-4242
> > paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
> > http://accounts.unh.edu<http://accounts.unh.edu/>
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: License question

[Longwing, LJ CTR MDA/IC]

Yes

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question

** 
I don't see "Service Management Specialist" anywhere in the config.  Why does 
the configuration and legal license naming have to be so convoluted?

Is there anybody out there who has been able to take the documentation that 
indicates your licensed capacity (sent when you purchase or renew support) and 
then go configure an AR server with the appropriate number of licenses for the 
various types?

Sorry for the mini rant but this is one area that has gotten worse over the 
years.  It seems we need to hire professional services just to map 
legaleze/licenseze to how the server is configured.

Jason


On Wed, Jan 23, 2013 at 1:57 PM, Easter, David  wrote:


The ITSM Suite user license bundle that you'd need is the Service 
Management Specialist.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed 
in this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
    Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually 
order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need 
if they
> were just working on modifying tasks in Task Management.  I see Task 
User
> doesn't have a license type required, but would they need to have an 
AR User
> Floating/Fixed?
>
> [Description: Description: Description: 
cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 862-2377  
> Alternate: (603) 862-4242  
> paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
> http://accounts.unh.edu<http://accounts.unh.edu/>
>
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


___
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_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: License question

[Lisa Kemes]

I second that as well

On Thu, Jan 24, 2013 at 2:19 PM, Jason Miller wrote:

> **
> I don't see "Service Management Specialist" anywhere in the config.  Why
> does the configuration and legal license naming have to be so convoluted?
>
> Is there anybody out there who has been able to take the documentation
> that indicates your licensed capacity (sent when you purchase or renew
> support) and then go configure an AR server with the appropriate number of
> licenses for the various types?
>
> Sorry for the mini rant but this is one area that has gotten worse over
> the years.  It seems we need to hire professional services just to map
> legaleze/licenseze to how the server is configured.
>
> Jason
>
>
> On Wed, Jan 23, 2013 at 1:57 PM, Easter, David wrote:
>
>> The ITSM Suite user license bundle that you'd need is the Service
>> Management Specialist.
>>
>> -David J. Easter
>> Manager of Product Management, AR System
>> BSM & Atrium Solutions Management
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>  -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Wednesday, January 23, 2013 11:05 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: License question
>>
>> Hi,
>>
>> The task forms does not seem to be tagged with a licensed application.
>>
>> In other words, an AR User Fixed/Floating would be adequate.
>>
>> Check with your sales rep what kind of license you should actually order.
>> Probably a Specialist Fixed/Floating...
>>
>> Best Regards - Misi, RRR AB, http://rrr.se
>>
>> > I was wondering if anyone knew what type of license a user would need
>> if they
>> > were just working on modifying tasks in Task Management.  I see Task
>> User
>> > doesn't have a license type required, but would they need to have an AR
>> User
>> > Floating/Fixed?
>> >
>> > [Description: Description: Description:
>> cid:image001.png@01CB1CFE.724B27B0]
>> > IT Accounts & ITSM Enterprise Applications Manager
>> > University of New Hampshire
>> > Client Services
>> > Primary: (603) 862-2377
>> > Alternate: (603) 862-4242
>> > paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
>> > http://accounts.unh.edu<http://accounts.unh.edu/>
>> >
>> >
>> >
>> ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: License question

[Jason Miller]

Cool, come on down to San Diego.  I'll buy you some beers and you can
configure our servers :)


On Thu, Jan 24, 2013 at 11:24 AM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> Yes
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Thursday, January 24, 2013 12:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: License question
>
> **
> I don't see "Service Management Specialist" anywhere in the config.  Why
> does the configuration and legal license naming have to be so convoluted?
>
> Is there anybody out there who has been able to take the documentation
> that indicates your licensed capacity (sent when you purchase or renew
> support) and then go configure an AR server with the appropriate number of
> licenses for the various types?
>
> Sorry for the mini rant but this is one area that has gotten worse over
> the years.  It seems we need to hire professional services just to map
> legaleze/licenseze to how the server is configured.
>
> Jason
>
>
> On Wed, Jan 23, 2013 at 1:57 PM, Easter, David 
> wrote:
>
>
> The ITSM Suite user license bundle that you'd need is the Service
> Management Specialist.
>
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC Software,
> Inc.  My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for BMC
> Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, January 23, 2013 11:05 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License question
>
> Hi,
>
> The task forms does not seem to be tagged with a licensed
> application.
>
> In other words, an AR User Fixed/Floating would be adequate.
>
> Check with your sales rep what kind of license you should actually
> order.
> Probably a Specialist Fixed/Floating...
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
> > I was wondering if anyone knew what type of license a user would
> need if they
> > were just working on modifying tasks in Task Management.  I see
> Task User
> > doesn't have a license type required, but would they need to
> have an AR User
> > Floating/Fixed?
> >
> > [Description: Description: Description:
> cid:image001.png@01CB1CFE.724B27B0]
> > IT Accounts & ITSM Enterprise Applications Manager
> > University of New Hampshire
> > Client Services
> > Primary: (603) 862-2377 
> > Alternate: (603) 862-4242 
> > paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
> > http://accounts.unh.edu<http://accounts.unh.edu/>
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: License question

[Longwing, LJ CTR MDA/IC]

LOL :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question

** 
Cool, come on down to San Diego.  I'll buy you some beers and you can configure 
our servers :)


On Thu, Jan 24, 2013 at 11:24 AM, Longwing, LJ CTR MDA/IC 
 wrote:


Yes


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question


**

I don't see "Service Management Specialist" anywhere in the config.  
Why does the configuration and legal license naming have to be so convoluted?

Is there anybody out there who has been able to take the documentation 
that indicates your licensed capacity (sent when you purchase or renew support) 
and then go configure an AR server with the appropriate number of licenses for 
the various types?

Sorry for the mini rant but this is one area that has gotten worse over 
the years.  It seems we need to hire professional services just to map 
legaleze/licenseze to how the server is configured.

Jason


On Wed, Jan 23, 2013 at 1:57 PM, Easter, David  
wrote:


The ITSM Suite user license bundle that you'd need is the 
Service Management Specialist.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. 
 My voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
    Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed 
application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should 
actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user 
would need if they
> were just working on modifying tasks in Task Management.  I 
see Task User
> doesn't have a license type required, but would they need to 
have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: 
cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services

> Primary: (603) 862-2377   

> Alternate: (603) 862-4242   


> paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu>
> http://accounts.unh.edu<http://accounts.unh.edu/>
>
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


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_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: License question

[Easter, David]

The answer is because the license is different than the sales bundle.  "Service 
Management Specialist" is a sales bundle.  "AR User Fixed" is a license 
contained in that bundle.

Think of it this way - when you buy a car, they offer you bundles of stuff.  
For example, they may offer you an "Off-Road" bundle that includes heavy duty 
floor mats, mud flaps for the tires, a brush cutter on the front bumper and 
bigger tires.  When you buy that bundle, you're not given a thing called an 
"Off-Road"- you're given all the contents of the bundle.

The ITSM Suite bundles are the same way.  When you buy a bundle, you are given 
the licenses contained in that bundle.  For example, If you buy the BMC Remedy 
Suite - Floating User Add-On License bundle, you get:


* BMC:Incident Mgmt User Floating license

* BMC:Problem Mgmt User Floating license

* BMC:Change Mgmt User Floating license

* BMC:Asset Mgmt User Floating license

* BMC:Service Level Mgmt User Floating license

* AR User Floating license

Along with some additional entitlements that are legal, but not entered into AR 
System as a license.

Note that everyone's been dealing with this for years and years - it's not new 
to the ITSM Suite.  When you bought a Service Desk license under legacy 
pricing, there's no "Service Desk user license" in AR System to enter.  You had 
a "BMC:Incident Mgmt User Floating license" and a "BMC:Problem Mgmt User 
Floating license".

There is absolutely a need to provide some sort of mapping/utility that says 
"when you buy X sales bundle, you get Y licenses", though - I completely agree 
with that.  It's a recognized pain point for the customer base and there are 
certainly internal discussions on how to try and lessen the confusion caused by 
the sales bundle model.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: License question

**
I don't see "Service Management Specialist" anywhere in the config.  Why does 
the configuration and legal license naming have to be so convoluted?

Is there anybody out there who has been able to take the documentation that 
indicates your licensed capacity (sent when you purchase or renew support) and 
then go configure an AR server with the appropriate number of licenses for the 
various types?

Sorry for the mini rant but this is one area that has gotten worse over the 
years.  It seems we need to hire professional services just to map 
legaleze/licenseze to how the server is configured.

Jason

On Wed, Jan 23, 2013 at 1:57 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
The ITSM Suite user license bundle that you'd need is the Service Management 
Specialist.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Misi 
Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have a license type required, but would they need to have an AR User
> Floating/Fixed?
>
> [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0]
> IT Accounts & ITSM Enterprise Applications Manager
> University of New Hampshire
> Client Services
> Primary: (603) 8

Re: License question

[Howard Richter]

David,

 

I think all of us admins/consultants/etc. would give you a great big thank
you, if the mapping/utility you and your team at BMC is created and then
published.

 

This has been a pain in my side since my days with Remedy.

 

Take care and thanks,

 

Howard

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January 24, 2013 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: License question

 

** 

The answer is because the license is different than the sales bundle.
"Service Management Specialist" is a sales bundle.  "AR User Fixed" is a
license contained in that bundle.

 

Think of it this way - when you buy a car, they offer you bundles of stuff.
For example, they may offer you an "Off-Road" bundle that includes heavy
duty floor mats, mud flaps for the tires, a brush cutter on the front bumper
and bigger tires.  When you buy that bundle, you're not given a thing called
an "Off-Road"- you're given all the contents of the bundle.

 

The ITSM Suite bundles are the same way.  When you buy a bundle, you are
given the licenses contained in that bundle.  For example, If you buy the
BMC Remedy Suite - Floating User Add-On License bundle, you get:

 

. BMC:Incident Mgmt User Floating license

. BMC:Problem Mgmt User Floating license

. BMC:Change Mgmt User Floating license

. BMC:Asset Mgmt User Floating license

. BMC:Service Level Mgmt User Floating license

. AR User Floating license

 

Along with some additional entitlements that are legal, but not entered into
AR System as a license.

 

Note that everyone's been dealing with this for years and years - it's not
new to the ITSM Suite.  When you bought a Service Desk license under legacy
pricing, there's no "Service Desk user license" in AR System to enter.  You
had a "BMC:Incident Mgmt User Floating license" and a "BMC:Problem Mgmt User
Floating license". 

 

There is absolutely a need to provide some sort of mapping/utility that says
"when you buy X sales bundle, you get Y licenses", though - I completely
agree with that.  It's a recognized pain point for the customer base and
there are certainly internal discussions on how to try and lessen the
confusion caused by the sales bundle model.

 

-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, January 24, 2013 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: License question

 

** 

I don't see "Service Management Specialist" anywhere in the config.  Why
does the configuration and legal license naming have to be so convoluted?

 

Is there anybody out there who has been able to take the documentation that
indicates your licensed capacity (sent when you purchase or renew support)
and then go configure an AR server with the appropriate number of licenses
for the various types?

 

Sorry for the mini rant but this is one area that has gotten worse over the
years.  It seems we need to hire professional services just to map
legaleze/licenseze to how the server is configured.

 

Jason

 

On Wed, Jan 23, 2013 at 1:57 PM, Easter, David  wrote:

The ITSM Suite user license bundle that you'd need is the Service Management
Specialist.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, January 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: License question

Hi,

The task forms does not seem to be tagged with a licensed application.

In other words, an AR User Fixed/Floating would be adequate.

Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...

Best Regards - Misi, RRR AB, http://rrr.se

> I was wondering if anyone knew what type of license a user would need if
they
> were just working on modifying tasks in Task Management.  I see Task User
> doesn't have

Re: License question

[Jason Miller]

Thanks!  The analogy helps.  The trick is you don't have to reconcile and
track your mud flap count/usage to maintain compliance.  Once you buy the
off-road package you are done.

So I guess what is missing is the documentation that lists the packages and
what they contain.

Agreed that license has always been bit of a pain but at one point we
received a list of exactly what we were entitled to.  Service Desk was the
start of licensing issue because you had to translate that into 1 for
Incident and 1 for Problem; but it could still be counted and configured.
 Before that we received something similar to:

Help Desk User Fixed 5 Pack
Help Desk User Fixed 5 Pack
Help Desk User Fixed 5 Pack
Help Desk User Floating 5 Pack
Help Desk User Floating Custom (qty 18)
AR User Floating 5 Pack
AR User Floating 5 Pack
AR User Fixed 5 Pack


Now that I can count :)

I look forward to whatever solution BMC comes up with (as long as it
doesn't require a license).

Jason




On Thu, Jan 24, 2013 at 12:40 PM, Easter, David wrote:

> **
>
> The answer is because the license is different than the sales bundle.
> “Service Management Specialist” is a sales bundle.  “AR User Fixed” is a
> license contained in that bundle.
>
> ** **
>
> Think of it this way – when you buy a car, they offer you bundles of
> stuff.  For example, they may offer you an “Off-Road” bundle that includes
> heavy duty floor mats, mud flaps for the tires, a brush cutter on the front
> bumper and bigger tires.  When you buy that bundle, you’re not given a
> thing called an “Off-Road”- you’re given all the contents of the bundle.**
> **
>
> ** **
>
> The ITSM Suite bundles are the same way.  When you buy a bundle, you are
> given the licenses contained in that bundle.  For example, If you buy the
> *BMC Remedy Suite – Floating User Add-On License *bundle, you get:
>
> ** **
>
> **· ***BMC:Incident Mgmt User Floating license*
>
> **· ***BMC:Problem Mgmt User Floating license*
>
> **· ***BMC:Change Mgmt User Floating license*
>
> **· ***BMC:Asset Mgmt User Floating license*
>
> **· ***BMC:Service Level Mgmt User Floating license*
>
> **· ***AR User Floating license*
>
> ** **
>
> Along with some additional entitlements that are legal, but not entered
> into AR System as a license.
>
> ** **
>
> Note that everyone’s been dealing with this for years and years – it’s not
> new to the ITSM Suite.  When you bought a Service Desk license under legacy
> pricing, there’s no “Service Desk user license” in AR System to enter.  You
> had a “*BMC:Incident Mgmt User Floating license*” and a “*BMC:Problem
> Mgmt User Floating license*”. 
>
> ** **
>
> There is absolutely a need to provide some sort of mapping/utility that
> says “when you buy X sales bundle, you get Y licenses”, though – I
> completely agree with that.  It’s a recognized pain point for the customer
> base and there are certainly internal discussions on how to try and lessen
> the confusion caused by the sales bundle model.
>
> ** **
>
> -David J. Easter
>
> Manager of Product Management, AR System
>
> BSM & Atrium Solutions Management
>
> BMC Software, Inc.
>
>  
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, January 24, 2013 11:19 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License question
>
> ** **
>
> ** 
>
> I don't see "Service Management Specialist" anywhere in the config.  Why
> does the configuration and legal license naming have to be so convoluted?*
> ***
>
> ** **
>
> Is there anybody out there who has been able to take the documentation
> that indicates your licensed capacity (sent when you purchase or renew
> support) and then go configure an AR server with the appropriate number of
> licenses for the various types?
>
> ** **
>
> Sorry for the mini rant but this is one area that has gotten worse over
> the years.  It seems we need to hire professional services just to map
> legaleze/licenseze to how the server is configured.
>
> ** **
>
> Jason
>
> ** **
>
> On Wed, Jan 23, 2013 at 1:57 PM, Easter, David 
> wrote:
>
> The ITSM Suite user license bundle that you'd need is 

SerletExe License Question

[Bao, Hui-Qing]

Hi,

 

We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web
service user is getting "ServletExec Max Concurrent Requests Exceeded"
error. I goggled this error, it says when not registered, ServletExec
supports a maximum of 3 concurrent requests.

 

I noticed we don't have license key in ServletExec admin console, I
installed servletExec along with Remedy midtier 6.3. The question is do
I need a license key, if so, where I can get it? Through BMC? Or New
Atlanta?

 

Thanks,

 

 

Huiqing


_ 
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and/or confidential. It is intended solely for the use of the individual
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recipient or the person responsible for delivering the email to the 
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Re: License Question...

[Matthew Perrault]

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: 'arslist@ARSLIST.ORG'
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.

Re: License Question...

[Roys, Eric D]

Matt, 

 

Technically, speaking it is not required as a read license will suffice if the 
server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but 
it should carry over to the 7.x version as well since it uses the same 
foundation (CAI) for request creation. I’m not sure where the User Add-On 
License came from but any enlightenment would be appreciated.

 

-Eric

 

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: License Question...

 

All,

Currently we are paying for:

BMC Remedy Self Service − User Add−On License

According to BMC they state it is needed by end users to submit a request?

But That doesn’t make sense.

All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

 

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE

is needed by the Request System.

 

But How is it needed and Why is it needed?

We have the BMC:SR Mgmt Application license, is this the same thing?

Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

 

Any help would be appreciated,

Thanks

Matt P.

 

Re: License Question...

[Howard Richter]

Matt,

I just spent 5 days with BMC support trying to understand what a BMC:Remedy
Service Desk license or a BMC Remedy Asset Configuration License is, since
there is not pull down for either when you try to add a license.

Maybe some one smarter then me (or BMC support) can help?

hbr

On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault <
matthew.perra...@genmills.com> wrote:

>  All,
>
> Currently we are paying for:
>
> BMC Remedy Self Service - User Add-On License
>
> According to BMC they state it is needed by end users to submit a request?
>
> But That doesn't make sense.
>
> All you need to submit a request is to have a Read LICENSE, and Service
> Request User permissions.
>
>
>
> Now, I've done some searching on the web (couldn't find anything in the
> documentation...) and apparently this "BMC Remedy Self Service" LICENSE
>
> is needed by the Request System.
>
>
>
> But How is it needed and Why is it needed?
>
> We have the BMC:SR Mgmt Application license, is this the same thing?
>
> Then I take a look at the quantity of these Licenses that we have, and they
> seem either WAY too low, or WAY too high.
>
>
>
> Any help would be appreciated,
>
> Thanks
>
> Matt P.
>
>


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: License Question...

[Matthew Perrault]

“I’m not sure where the User Add-On License came from”
That’s what BMC labeled it, when they sent the quote to us.

We are running SRM 2.2, with Submitter mode locked.
I started going through our list of applied licenses (Form: AR System 
Administration: Add or Remove Licenses)
And don’t even see it listed there either, yet we are using SRM just fine.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: Wednesday, January 26, 2011 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Matt,

Technically, speaking it is not required as a read license will suffice if the 
server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but 
it should carry over to the 7.x version as well since it uses the same 
foundation (CAI) for request creation. I’m not sure where the User Add-On 
License came from but any enlightenment would be appreciated.

-Eric



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.

Re: License Question...

[Roys, Eric D]

Matt, 

I would bet that there’s some misunderstanding within the sales org at BMC 
about this requirement. I would recommend having a discussion with your account 
rep if no one can offer any other guidance here. Perhaps David Easter can 
enlighten us, as well?

 

-Eric

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

 

“I’m not sure where the User Add-On License came from”

That’s what BMC labeled it, when they sent the quote to us.

 

We are running SRM 2.2, with Submitter mode locked.

I started going through our list of applied licenses (Form: AR System 
Administration: Add or Remove Licenses)

And don’t even see it listed there either, yet we are using SRM just fine.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D
Sent: Wednesday, January 26, 2011 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

 

Matt, 

 

Technically, speaking it is not required as a read license will suffice if the 
server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but 
it should carry over to the 7.x version as well since it uses the same 
foundation (CAI) for request creation. I’m not sure where the User Add-On 
License came from but any enlightenment would be appreciated.

 

-Eric

 

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: License Question...

 

All,

Currently we are paying for:

BMC Remedy Self Service − User Add−On License

According to BMC they state it is needed by end users to submit a request?

But That doesn’t make sense.

All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

 

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE

is needed by the Request System.

 

But How is it needed and Why is it needed?

We have the BMC:SR Mgmt Application license, is this the same thing?

Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

 

Any help would be appreciated,

Thanks

Matt P.

 

Re: License Question...

[Easter, David]

The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 08:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: 'arslist@ARSLIST.ORG'
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.

Re: License Question...

[Easter, David]

There is no such thing as a BMC:Remedy Service Desk license within AR System 
itself.  When you purchase Service Desk, you receive licenses for Incident 
Management and Problem Management.

I don’t know of any license bundle called “Remedy Asset Configuration” so you 
may want to recheck with your sales person on what license bundle was purchased 
thre.  They will have a mapping of what is in the bundle and thus the 
programmatic licenses to chose (if any) within AR System to activate your 
purchase.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Wednesday, January 26, 2011 08:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

**
Matt,

I just spent 5 days with BMC support trying to understand what a BMC:Remedy 
Service Desk license or a BMC Remedy Asset Configuration License is, since 
there is not pull down for either when you try to add a license.

Maybe some one smarter then me (or BMC support) can help?

hbr
On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault 
mailto:matthew.perra...@genmills.com>> wrote:
All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: License Question...

[Jason Miller]

David,

The statement "it represents the total number of users that your
organization expects to access...", that does not hold true for floating
Self-Service correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk
Lsn" and have 14,000 potential users who would access SRM (our total
expected user count).  Since it is a floating license this should cover the
14k people who may need to request something from our IT dept or search the
KB?  Assuming no more than 20 people at a time are trying to use
Self-Service functionality, correct?

Jason

On Wed, Jan 26, 2011 at 8:50 AM, Easter, David  wrote:

> The BMC Remedy Self-Service license is a business license, not a
> programmatic license.  It's nothing to do with read or write licenses.  It
> represents the total number of users that your organization expects to
> access Service Request Management to submit or check status on service
> requests and utilize Remedy Knowledge Management based self-service
> knowledge articles.  Self-Service pricing is based on that number of users.
>
>
>
>
> Additional, and programmatic, licenses are required for the "back-end"
> processing of such service requests.  Those additional licenses represent
> the write licenses needed for your SRM Analysts/technicians, Service Desk
> technicians, Change Managers, Asset Managers, etc.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matthew Perrault
> *Sent:* Wednesday, January 26, 2011 08:25 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Sorry forgot to Add.
>
> ITSM 7.1
>
> ARS 7.1 Patch 8
>
>
>
> Thanks
>
>
>
> *From:* Matthew Perrault
> *Sent:* Wednesday, January 26, 2011 10:10 AM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:* License Question...
>
>
>
> All,
>
> Currently we are paying for:
>
> BMC Remedy Self Service - User Add-On License
>
> According to BMC they state it is needed by end users to submit a request?
>
> But That doesn't make sense.
>
> All you need to submit a request is to have a Read LICENSE, and Service
> Request User permissions.
>
>
>
> Now, I've done some searching on the web (couldn't find anything in the
> documentation...) and apparently this "BMC Remedy Self Service" LICENSE
>
> is needed by the Request System.
>
>
>
> But How is it needed and Why is it needed?
>
> We have the BMC:SR Mgmt Application license, is this the same thing?
>
> Then I take a look at the quantity of these Licenses that we have, and they
> seem either WAY too low, or WAY too high.
>
>
>
> Any help would be appreciated,
>
> Thanks
>
> Matt P.
>
>
>

___
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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: License Question...

[Easter, David]

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 26, 2011 01:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

The statement "it represents the total number of users that your organization 
expects to access...", that does not hold true for floating Self-Service 
correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" 
and have 14,000 potential users who would access SRM (our total expected user 
count).  Since it is a floating license this should cover the 14k people who 
may need to request something from our IT dept or search the KB?  Assuming no 
more than 20 people at a time are trying to use Self-Service functionality, 
correct?

Jason
On Wed, Jan 26, 2011 at 8:50 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matthew 
Perrault
Sent: Wednesday, January 26, 2011 08:25 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: License Question...

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: 'arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>'
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

Re: License Question...

[Jason Miller]

Great information. Thank you!

Jason

On Wed, Jan 26, 2011 at 1:30 PM, Easter, David  wrote:

> The ratio for the floating Self-Service licenses is 100 to 1 - i.e. if you
> have 14,000 employees that could potentially access the system, you'd need
> 140 floating licenses.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, January 26, 2011 01:03 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> ** David,
>
>
> The statement "it represents the total number of users that your
> organization expects to access...", that does not hold true for floating
> Self-Service correct?
>
> Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk
> Lsn" and have 14,000 potential users who would access SRM (our total
> expected user count).  Since it is a floating license this should cover the
> 14k people who may need to request something from our IT dept or search the
> KB?  Assuming no more than 20 people at a time are trying to use
> Self-Service functionality, correct?
>
> Jason
>
> On Wed, Jan 26, 2011 at 8:50 AM, Easter, David 
> wrote:
>
> The BMC Remedy Self-Service license is a business license, not a
> programmatic license.  It's nothing to do with read or write licenses.  It
> represents the total number of users that your organization expects to
> access Service Request Management to submit or check status on service
> requests and utilize Remedy Knowledge Management based self-service
> knowledge articles.  Self-Service pricing is based on that number of users.
>
>
>
>
> Additional, and programmatic, licenses are required for the "back-end"
> processing of such service requests.  Those additional licenses represent
> the write licenses needed for your SRM Analysts/technicians, Service Desk
> technicians, Change Managers, Asset Managers, etc.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matthew Perrault
> *Sent:* Wednesday, January 26, 2011 08:25 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Sorry forgot to Add.
>
> ITSM 7.1
>
> ARS 7.1 Patch 8
>
>
>
> Thanks
>
>
>
> *From:* Matthew Perrault
> *Sent:* Wednesday, January 26, 2011 10:10 AM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:* License Question...
>
>
>
> All,
>
> Currently we are paying for:
>
> BMC Remedy Self Service - User Add-On License
>
> According to BMC they state it is needed by end users to submit a request?
>
> But That doesn't make sense.
>
> All you need to submit a request is to have a Read LICENSE, and Service
> Request User permissions.
>
>
>
> Now, I've done some searching on the web (couldn't find anything in the
> documentation...) and apparently this "BMC Remedy Self Service" LICENSE
>
> is needed by the Request System.
>
>
>
> But How is it needed and Why is it needed?
>
> We have the BMC:SR Mgmt Application license, is this the same thing?
>
> Then I take a look at the quantity of these Licenses that we have, and they
> seem either WAY too low, or WAY too high.
>
>
>
> Any help would be appreciated,
>
> Thanks
>
> Matt P.
>
>
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: License Question...

[Howard Richter]

David,

Thanks it seems that what sales sells (or is on the details form) does not 
match up with what you can add to the server.

Take care,

Howard

Sent from my iPhone 4

On Jan 26, 2011, at 5:46 PM, Jason Miller  wrote:

> ** Great information. Thank you!
> 
> Jason
> 
> On Wed, Jan 26, 2011 at 1:30 PM, Easter, David  wrote:
> The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you 
> have 14,000 employees that could potentially access the system, you’d need 
> 140 floating licenses.
> 
>  
> 
> -David J. Easter
> 
> Manager of Product Management, Remedy Platform
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
> Sent: Wednesday, January 26, 2011 01:03 PM
> 
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: License Question...
>  
> 
> ** David,
> 
> 
> 
> The statement "it represents the total number of users that your organization 
> expects to access...", that does not hold true for floating Self-Service 
> correct?
> 
> Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk 
> Lsn" and have 14,000 potential users who would access SRM (our total expected 
> user count).  Since it is a floating license this should cover the 14k people 
> who may need to request something from our IT dept or search the KB?  
> Assuming no more than 20 people at a time are trying to use Self-Service 
> functionality, correct?
> 
> Jason
> On Wed, Jan 26, 2011 at 8:50 AM, Easter, David  wrote:
> 
> The BMC Remedy Self-Service license is a business license, not a programmatic 
> license.  It’s nothing to do with read or write licenses.  It represents the 
> total number of users that your organization expects to access Service 
> Request Management to submit or check status on service requests and utilize 
> Remedy Knowledge Management based self-service knowledge articles.  
> Self-Service pricing is based on that number of users. 
> 
>  
> 
> Additional, and programmatic, licenses are required for the “back-end” 
> processing of such service requests.  Those additional licenses represent the 
> write licenses needed for your SRM Analysts/technicians, Service Desk 
> technicians, Change Managers, Asset Managers, etc.
> 
>  
> 
> -David J. Easter
> 
> Manager of Product Management, Remedy Platform
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
> Sent: Wednesday, January 26, 2011 08:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: License Question...
> 
>  
> 
> Sorry forgot to Add.
> 
> ITSM 7.1
> 
> ARS 7.1 Patch 8
> 
>  
> 
> Thanks
> 
>  
> 
> From: Matthew Perrault 
> Sent: Wednesday, January 26, 2011 10:10 AM
> To: 'arslist@ARSLIST.ORG'
> Subject: License Question...
> 
>  
> 
> All,
> 
> Currently we are paying for:
> 
> BMC Remedy Self Service − User Add−On License
> 
> According to BMC they state it is needed by end users to submit a request?
> 
> But That doesn’t make sense.
> 
> All you need to submit a request is to have a Read LICENSE, and Service 
> Request User permissions.
> 
>  
> 
> Now, I’ve done some searching on the web (couldn’t find anything in the 
> documentation…) and apparently this “BMC Remedy Self Service” LICENSE
> 
> is needed by the Request System.
> 
>  
> 
> But How is it needed and Why is it needed?
> 
> We have the BMC:SR Mgmt Application license, is this the same thing?
> 
> Then I take a look at the quantity of these Licenses that we have, and they 
> seem either WAY too low, or WAY too high.
> 
>  
> 
> Any help would be appreciated,
> 
> Thanks
> 
> Matt P.
> 
>  
> 
> 
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: License Question...

[Roberts, Chas]

David,

You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

My impression was that if you have “x” number of employees that use the system 
-- but only “y” work on tickets sent by others, you’d require “y” fixed 
licenses or maybe “y/20” floating licenses…

Assuming “submitter mode locked” was in use and thus submitters could interact 
with their own tickets, but only read others’s tickets… While the “y” group 
could do the ticket management (such as a help desk… working on problems 
submitted by areas outside their area)

True?


Thanks,
Chas



Subject: Re: License Question...

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 26, 2011 01:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

The statement "it represents the total number of users that your organization 
expects to access...", that does not hold true for floating Self-Service 
correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" 
and have 14,000 potential users who would access SRM (our total expected user 
count).  Since it is a floating license this should cover the 14k people who 
may need to request something from our IT dept or search the KB?  Assuming no 
more than 20 people at a time are trying to use Self-Service functionality, 
correct?

Jason
On Wed, Jan 26, 2011 at 8:50 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matthew 
Perrault
Sent: Wednesday, January 26, 2011 08:25 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: License Question...

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: 'arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>'
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: License Question...

[Easter, David]

Ø  You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

No.  In fact, they cannot work on tickets others have submitted because they’re 
not the “workers” – they are the requesters.  They only need to submit their 
own requests, check status on their requests and view any self-service 
knowledge information provided.

The “y” group (in your example) that would work on the tickets would have a 
Service Management Specialist user license - which is a license bundle that 
includes a write license for SRM technicians, analysts and administrators 
enabling them to modify data not owned by them.Or, if they work on the 
Service Desk rather than within Service Request Management, they’d have 
Incident/Problem Management user write licenses.  And so on…

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Wednesday, January 26, 2011 04:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

David,

You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

My impression was that if you have “x” number of employees that use the system 
-- but only “y” work on tickets sent by others, you’d require “y” fixed 
licenses or maybe “y/20” floating licenses…

Assuming “submitter mode locked” was in use and thus submitters could interact 
with their own tickets, but only read others’s tickets… While the “y” group 
could do the ticket management (such as a help desk… working on problems 
submitted by areas outside their area)

True?


Thanks,
Chas



Subject: Re: License Question...

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 26, 2011 01:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

The statement "it represents the total number of users that your organization 
expects to access...", that does not hold true for floating Self-Service 
correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" 
and have 14,000 potential users who would access SRM (our total expected user 
count).  Since it is a floating license this should cover the 14k people who 
may need to request something from our IT dept or search the KB?  Assuming no 
more than 20 people at a time are trying to use Self-Service functionality, 
correct?

Jason
On Wed, Jan 26, 2011 at 8:50 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matthew 
Perrault
Sent: Wednesday, January 26, 2011 08:25 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: License Question...

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perr

Re: License Question...

[Roberts, Chas]

Thanks, David.

So to be perfectly clear…

Would these “requesters” need licenses (other than the free “read” license) if 
they only submit their own requests, check status on their requests, look at 
existing tickets, and update tickets they have submitted, assuming “Submitter 
Mode Lock” is enabled?

Chas


Subject: Re: License Question...


Ø  You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

No.  In fact, they cannot work on tickets others have submitted because they’re 
not the “workers” – they are the requesters.  They only need to submit their 
own requests, check status on their requests and view any self-service 
knowledge information provided.

The “y” group (in your example) that would work on the tickets would have a 
Service Management Specialist user license - which is a license bundle that 
includes a write license for SRM technicians, analysts and administrators 
enabling them to modify data not owned by them.Or, if they work on the 
Service Desk rather than within Service Request Management, they’d have 
Incident/Problem Management user write licenses.  And so on…

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Wednesday, January 26, 2011 04:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

David,

You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

My impression was that if you have “x” number of employees that use the system 
-- but only “y” work on tickets sent by others, you’d require “y” fixed 
licenses or maybe “y/20” floating licenses…

Assuming “submitter mode locked” was in use and thus submitters could interact 
with their own tickets, but only read others’s tickets… While the “y” group 
could do the ticket management (such as a help desk… working on problems 
submitted by areas outside their area)

True?


Thanks,
Chas



Subject: Re: License Question...

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 26, 2011 01:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

The statement "it represents the total number of users that your organization 
expects to access...", that does not hold true for floating Self-Service 
correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" 
and have 14,000 potential users who would access SRM (our total expected user 
count).  Since it is a floating license this should cover the 14k people who 
may need to request something from our IT dept or search the KB?  Assuming no 
more than 20 people at a time are trying to use Self-Service functionality, 
correct?

Jason
On Wed, Jan 26, 2011 at 8:50 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

F

Re: License Question...

[Easter, David]

Let me lead off by again reiterating that a license is not necessarily 
programmatic – i.e. a license does not mean that something is entered into AR 
System.  It means you are legally enabled to utilize the product under the 
terms of your purchase contract.

So to answer the question, yes – you have to purchase the licensed rights for 
requesters to use the SRM product.   However, there is nothing to 
programmatically enter into AR System to enable the users to exercise the 
licensed right to use the product as defined in the purchase contract.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 06:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Thanks, David.

So to be perfectly clear…

Would these “requesters” need licenses (other than the free “read” license) if 
they only submit their own requests, check status on their requests, look at 
existing tickets, and update tickets they have submitted, assuming “Submitter 
Mode Lock” is enabled?

Chas


Subject: Re: License Question...


Ø  You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

No.  In fact, they cannot work on tickets others have submitted because they’re 
not the “workers” – they are the requesters.  They only need to submit their 
own requests, check status on their requests and view any self-service 
knowledge information provided.

The “y” group (in your example) that would work on the tickets would have a 
Service Management Specialist user license - which is a license bundle that 
includes a write license for SRM technicians, analysts and administrators 
enabling them to modify data not owned by them.Or, if they work on the 
Service Desk rather than within Service Request Management, they’d have 
Incident/Problem Management user write licenses.  And so on…

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Wednesday, January 26, 2011 04:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

David,

You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

My impression was that if you have “x” number of employees that use the system 
-- but only “y” work on tickets sent by others, you’d require “y” fixed 
licenses or maybe “y/20” floating licenses…

Assuming “submitter mode locked” was in use and thus submitters could interact 
with their own tickets, but only read others’s tickets… While the “y” group 
could do the ticket management (such as a help desk… working on problems 
submitted by areas outside their area)

True?


Thanks,
Chas



Subject: Re: License Question...

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, January 26, 2011 01:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

The statement "it represents the total number of users that your organization 
expects to access...", that does not hold true for floating Self-Service 
correct?

Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" 
and have 14,000 potential users who would access SRM (our total expected user 
count).  Since it is a floating license this should cover the 14k people who 
may need to request something from our IT dept or search the KB?  Assuming no 
more than 20 people at a time are trying to use Self-Service functionality, 
correct?

Jason
On Wed, Jan 26, 2011 at 8:

Re: License Question...

[Roberts, Chas]

Thanks, David.

Now I am confused.

Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to 
interact (including providing supplemental information) with tickets they have 
“Submitted”, without the cost of a license?  Not tickets that others have 
“Submitted”, but only where they were the “Submitter”.

In the case of a user created ARS application, the requirement for purchasing 
licenses is limited to folks who need to update tickets “Submitted” by others?

And at the same time, cannot users who have no license other than the free read 
license, browse the tickets contained within a user created ARS application, 
freely viewing a ticket regardless of who “Submitted” it?


Chas


Subject: Re: License Question...

Let me lead off by again reiterating that a license is not necessarily 
programmatic – i.e. a license does not mean that something is entered into AR 
System.  It means you are legally enabled to utilize the product under the 
terms of your purchase contract.

So to answer the question, yes – you have to purchase the licensed rights for 
requesters to use the SRM product.   However, there is nothing to 
programmatically enter into AR System to enable the users to exercise the 
licensed right to use the product as defined in the purchase contract.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 06:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Thanks, David.

So to be perfectly clear…

Would these “requesters” need licenses (other than the free “read” license) if 
they only submit their own requests, check status on their requests, look at 
existing tickets, and update tickets they have submitted, assuming “Submitter 
Mode Lock” is enabled?

Chas


Subject: Re: License Question...


Ø  You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

No.  In fact, they cannot work on tickets others have submitted because they’re 
not the “workers” – they are the requesters.  They only need to submit their 
own requests, check status on their requests and view any self-service 
knowledge information provided.

The “y” group (in your example) that would work on the tickets would have a 
Service Management Specialist user license - which is a license bundle that 
includes a write license for SRM technicians, analysts and administrators 
enabling them to modify data not owned by them.Or, if they work on the 
Service Desk rather than within Service Request Management, they’d have 
Incident/Problem Management user write licenses.  And so on…

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Wednesday, January 26, 2011 04:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

David,

You are saying this because the 14,000 employees in your example may need to 
work on tickets others have submitted?

My impression was that if you have “x” number of employees that use the system 
-- but only “y” work on tickets sent by others, you’d require “y” fixed 
licenses or maybe “y/20” floating licenses…

Assuming “submitter mode locked” was in use and thus submitters could interact 
with their own tickets, but only read others’s tickets… While the “y” group 
could do the ticket management (such as a help desk… working on problems 
submitted by areas outside their area)

True?


Thanks,
Chas



Subject: Re: License Question...

The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 
14,000 employees that could potentially access the system, you’d need 140 
floating licenses.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent

Re: License Question...

[Thad Esser]

David,

First off, I want to thank you for taking the time to help the community
understand these issues.  I'm sure the topic isn't as complicated as we make
it out to be, so having you shed light on things is appreciated.

I understand that having a Self Service (fishing) license grants the general
right to fish (and therefore no licensing specifically for that needs to be
done on the server).  But to take your metaphor one step further; with the
hope of clearing up a question I have, does the fishing license allow me to
fish "On Behalf Of" someone else, or is that where the "Fishing Management
Specialist" licenses come into play (which would require configuring on the
server)?

Thanks again,
Thad

On Thu, Jan 27, 2011 at 8:21 AM, Easter, David  wrote:

> You are purchasing the business license rights to use the Self-Service *
> applications* (SRM and RKM) in a defined manner - namely to allow
> end-users to submit service requests, view their service requests and to
> view knowledge articles provided for self-service.  Regardless of any other
> business rights obtained through other licenses purchased, you have to
> purchase Self-Service user capacity to use SRM and RKM for self-service.
>
>
>
> When you purchased AR System, you obtained unlimited rights to use the
> "free" read licenses within applications that have no other restrictions
> around their use.  For Self-Service, there is an additional business license
> right that is needed to use the applications for a specific purpose.
> Regardless of the technology that enables their use, you have to have the
> business license rights to use the application as defined in your purchase
> contract.The Self-Service business license is needed in addition to any
> other licenses.
>
>
>
> Trying to make this into a dumb metaphor, think about a fishing license.  A
> fishing license enables you to go fishing.  However, while the fishing
> license enables you to fish, there may be additional rules in place that
> limit you to catch a certain number of fish, only fish in certain places or
> disallow the catching of certain kinds of fish.  Even though your fishing
> license says you can go fishing, that license is further modified by other
> "contracts" (in this case, laws or regulations).   So just because I have a
> fishing license that lets me catch an unlimited amount of sardines, that
> same license may not enable me to catch an unlimited amount of tuna.  To
> catch additional tuna, I may have to get a business license that allows me
> to catch more than what I could normally catch with a standard fishing
> license.
>
>
>
> So if you use the SRM or RKM applications for self-service as an end user -
> regardless of other licenses or enabled technology - you need to have the
> business rights to use the application for that purpose.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
> *Sent:* Thursday, January 27, 2011 07:54 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Thanks, David.
>
>
>
> Now I am confused.
>
>
>
> Isn't the purpose of the "Submitter Mode Locked" to enable "Requesters" to
> interact (including providing supplemental information) with tickets they
> have "Submitted", without the cost of a license?  Not tickets that others
> have "Submitted", but only where they were the "Submitter".
>
>
>
> In the case of a user created ARS application, the requirement for
> purchasing licenses is limited to folks who need to update tickets
> "Submitted" by others?
>
>
>
> And at the same time, cannot users who have no license other than the free
> read license, browse the tickets contained within a user created ARS
> application, freely viewing a ticket regardless of who "Submitted" it?
>
>
>
>
>
> Chas
>
>
>
>
> *Subject:* Re: License Question...
>
>
>
> Let me lead off by again reiterating that a license is not necessarily
> programmatic - i.e. a license does not mean that something is entered into
> AR System.  It means you are legally enabled to utilize the product under
> the terms of your purc

Re: License Question...

[Easter, David]

From the Configuration Guide:

The Submitter Mode options are

Locked—Enables users who have their name in the Submitter field to modify 
requests without a write license. This does not apply to users with a 
Restricted Read license who cannot modify requests under any circumstances. In 
the locked submitter mode, after the entry is submitted, the value in the 
Submitter field cannot be changed.

Changeable—Requires users to have a write license to change any record, 
including requests for which they are the submitter.

So ignoring business licensed rights for the moment, a user with a read license 
and submitter mode set to “Locked” would be technically able to submit data to 
the system and modify their own submissions since their name is in the 
“Submitter” field.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 09:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Notwithstanding any requirements for licensing that may apply for using canned 
applications, is my understanding of “Submitter Mode Locked” sound?

I am only referring to user developed ARS apps.


Chas


Subject: Re: License Question...

You are purchasing the business license rights to use the Self-Service 
applications (SRM and RKM) in a defined manner – namely to allow end-users to 
submit service requests, view their service requests and to view knowledge 
articles provided for self-service.  Regardless of any other business rights 
obtained through other licenses purchased, you have to purchase Self-Service 
user capacity to use SRM and RKM for self-service.

When you purchased AR System, you obtained unlimited rights to use the “free” 
read licenses within applications that have no other restrictions around their 
use.  For Self-Service, there is an additional business license right that is 
needed to use the applications for a specific purpose.  Regardless of the 
technology that enables their use, you have to have the business license rights 
to use the application as defined in your purchase contract.The 
Self-Service business license is needed in addition to any other licenses.

Trying to make this into a dumb metaphor, think about a fishing license.  A 
fishing license enables you to go fishing.  However, while the fishing license 
enables you to fish, there may be additional rules in place that limit you to 
catch a certain number of fish, only fish in certain places or disallow the 
catching of certain kinds of fish.  Even though your fishing license says you 
can go fishing, that license is further modified by other “contracts” (in this 
case, laws or regulations).   So just because I have a fishing license that 
lets me catch an unlimited amount of sardines, that same license may not enable 
me to catch an unlimited amount of tuna.  To catch additional tuna, I may have 
to get a business license that allows me to catch more than what I could 
normally catch with a standard fishing license.

So if you use the SRM or RKM applications for self-service as an end user – 
regardless of other licenses or enabled technology – you need to have the 
business rights to use the application for that purpose.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 07:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Thanks, David.

Now I am confused.

Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to 
interact (including providing supplemental information) with tickets they have 
“Submitted”, without the cost of a license?  Not tickets that others have 
“Submitted”, but only where they were the “Submitter”.

In the case of a user created ARS application, the requirement for purchasing 
licenses is limited to folks who need to update tickets “Submitted” by others?

And at the same time, cannot users who have no license other than the free read 
license, browse the tickets contained within a user created ARS application, 
freely viewing a ticket regardless of who “Submitted” it?


Chas

Re: License Question...

[Jason Miller]

Nice metaphor!  I am going to keep that one in my back pocket.

Jason

On Thu, Jan 27, 2011 at 8:21 AM, Easter, David  wrote:

> You are purchasing the business license rights to use the Self-Service *
> applications* (SRM and RKM) in a defined manner - namely to allow
> end-users to submit service requests, view their service requests and to
> view knowledge articles provided for self-service.  Regardless of any other
> business rights obtained through other licenses purchased, you have to
> purchase Self-Service user capacity to use SRM and RKM for self-service.
>
>
>
> When you purchased AR System, you obtained unlimited rights to use the
> "free" read licenses within applications that have no other restrictions
> around their use.  For Self-Service, there is an additional business license
> right that is needed to use the applications for a specific purpose.
> Regardless of the technology that enables their use, you have to have the
> business license rights to use the application as defined in your purchase
> contract.The Self-Service business license is needed in addition to any
> other licenses.
>
>
>
> Trying to make this into a dumb metaphor, think about a fishing license.  A
> fishing license enables you to go fishing.  However, while the fishing
> license enables you to fish, there may be additional rules in place that
> limit you to catch a certain number of fish, only fish in certain places or
> disallow the catching of certain kinds of fish.  Even though your fishing
> license says you can go fishing, that license is further modified by other
> "contracts" (in this case, laws or regulations).   So just because I have a
> fishing license that lets me catch an unlimited amount of sardines, that
> same license may not enable me to catch an unlimited amount of tuna.  To
> catch additional tuna, I may have to get a business license that allows me
> to catch more than what I could normally catch with a standard fishing
> license.
>
>
>
> So if you use the SRM or RKM applications for self-service as an end user -
> regardless of other licenses or enabled technology - you need to have the
> business rights to use the application for that purpose.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
> *Sent:* Thursday, January 27, 2011 07:54 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Thanks, David.
>
>
>
> Now I am confused.
>
>
>
> Isn't the purpose of the "Submitter Mode Locked" to enable "Requesters" to
> interact (including providing supplemental information) with tickets they
> have "Submitted", without the cost of a license?  Not tickets that others
> have "Submitted", but only where they were the "Submitter".
>
>
>
> In the case of a user created ARS application, the requirement for
> purchasing licenses is limited to folks who need to update tickets
> "Submitted" by others?
>
>
>
> And at the same time, cannot users who have no license other than the free
> read license, browse the tickets contained within a user created ARS
> application, freely viewing a ticket regardless of who "Submitted" it?
>
>
>
>
>
> Chas
>
>
>
>
> *Subject:* Re: License Question...
>
>
>
> Let me lead off by again reiterating that a license is not necessarily
> programmatic - i.e. a license does not mean that something is entered into
> AR System.  It means you are legally enabled to utilize the product under
> the terms of your purchase contract.
>
>
>
> So to answer the question, yes - you have to purchase the licensed rights
> for requesters to use the SRM product.   However, there is nothing to
> programmatically enter into AR System to enable the users to exercise the
> licensed right to use the product as defined in the purchase contract.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in thi

Re: License Question...

[Roberts, Chas]

Hi David,

Thank you.

So in the case of custom in-house developed ARS applications licenses are 
required to be purchased for those who need update access to tickets they did 
not submit, in effect limiting the licenses required to only those individuals, 
rather than some percentage of the total population of submitters, correct?

Or put another way, there is no requirement to purchase a large number of 
unnecessary licenses for those who do not update tickets they did not submit?


Chas


Subject: Re: License Question...

From the Configuration Guide:

The Submitter Mode options are

Locked—Enables users who have their name in the Submitter field to modify 
requests without a write license. This does not apply to users with a 
Restricted Read license who cannot modify requests under any circumstances. In 
the locked submitter mode, after the entry is submitted, the value in the 
Submitter field cannot be changed.

Changeable—Requires users to have a write license to change any record, 
including requests for which they are the submitter.

So ignoring business licensed rights for the moment, a user with a read license 
and submitter mode set to “Locked” would be technically able to submit data to 
the system and modify their own submissions since their name is in the 
“Submitter” field.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 09:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Notwithstanding any requirements for licensing that may apply for using canned 
applications, is my understanding of “Submitter Mode Locked” sound?

I am only referring to user developed ARS apps.


Chas


Subject: Re: License Question...

You are purchasing the business license rights to use the Self-Service 
applications (SRM and RKM) in a defined manner – namely to allow end-users to 
submit service requests, view their service requests and to view knowledge 
articles provided for self-service.  Regardless of any other business rights 
obtained through other licenses purchased, you have to purchase Self-Service 
user capacity to use SRM and RKM for self-service.

When you purchased AR System, you obtained unlimited rights to use the “free” 
read licenses within applications that have no other restrictions around their 
use.  For Self-Service, there is an additional business license right that is 
needed to use the applications for a specific purpose.  Regardless of the 
technology that enables their use, you have to have the business license rights 
to use the application as defined in your purchase contract.The 
Self-Service business license is needed in addition to any other licenses.

Trying to make this into a dumb metaphor, think about a fishing license.  A 
fishing license enables you to go fishing.  However, while the fishing license 
enables you to fish, there may be additional rules in place that limit you to 
catch a certain number of fish, only fish in certain places or disallow the 
catching of certain kinds of fish.  Even though your fishing license says you 
can go fishing, that license is further modified by other “contracts” (in this 
case, laws or regulations).   So just because I have a fishing license that 
lets me catch an unlimited amount of sardines, that same license may not enable 
me to catch an unlimited amount of tuna.  To catch additional tuna, I may have 
to get a business license that allows me to catch more than what I could 
normally catch with a standard fishing license.

So if you use the SRM or RKM applications for self-service as an end user – 
regardless of other licenses or enabled technology – you need to have the 
business rights to use the application for that purpose.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 07:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Thanks, David.

Now I am confused.

Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to 
interact (including providing supplemental information) with tickets they have 
“Submitted”, without the cost of a

Re: License Question...

[Easter, David]

I guess it depends.  Are you fishing, keeping the fishing rod in your hands at 
all times, and just handing the fish you catch over to someone else?  (i.e. you 
are always the submitter and no one else is ever logging into SRM/RKM)?  Or are 
you standing behind someone and helping them cast, then handing the rod over to 
them so they can finish fishing (i.e. you submit the request, but immediately 
change the submitter to them – thereby making it nearly identical to what would 
have happened had they submitted the request themselves)?

If the former, then you are the only one logging into SRM and thus you’re the 
sole user of the system.  No one else ever logs in so they’re not accessing the 
system.  Note that this is kind of the antithesis of “self-service”, yes?

If the latter (which is probably the case), then the other users are logging 
into see the status of tickets you submitted for them, viewing knowledge 
articles and interacting through the system with the Service Management 
Specialists who are working their tickets.   Or, keeping in the metaphor, if a 
park ranger found a person with a fishing rod in their hands, would the park 
ranger accept a response of “oh no, I’m not fishing – I’m just holding the rod 
and catching the fish… he did the initial fishing.”  ;-)

As you point out, don’t make it complicated.  If the end result is the same as 
if the user had performed the action themselves, then they’re considered to be 
using the system.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, January 27, 2011 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

** David,

First off, I want to thank you for taking the time to help the community 
understand these issues.  I'm sure the topic isn't as complicated as we make it 
out to be, so having you shed light on things is appreciated.

I understand that having a Self Service (fishing) license grants the general 
right to fish (and therefore no licensing specifically for that needs to be 
done on the server).  But to take your metaphor one step further; with the hope 
of clearing up a question I have, does the fishing license allow me to fish "On 
Behalf Of" someone else, or is that where the "Fishing Management Specialist" 
licenses come into play (which would require configuring on the server)?

Thanks again,
Thad
On Thu, Jan 27, 2011 at 8:21 AM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
You are purchasing the business license rights to use the Self-Service 
applications (SRM and RKM) in a defined manner – namely to allow end-users to 
submit service requests, view their service requests and to view knowledge 
articles provided for self-service.  Regardless of any other business rights 
obtained through other licenses purchased, you have to purchase Self-Service 
user capacity to use SRM and RKM for self-service.

When you purchased AR System, you obtained unlimited rights to use the “free” 
read licenses within applications that have no other restrictions around their 
use.  For Self-Service, there is an additional business license right that is 
needed to use the applications for a specific purpose.  Regardless of the 
technology that enables their use, you have to have the business license rights 
to use the application as defined in your purchase contract.The 
Self-Service business license is needed in addition to any other licenses.

Trying to make this into a dumb metaphor, think about a fishing license.  A 
fishing license enables you to go fishing.  However, while the fishing license 
enables you to fish, there may be additional rules in place that limit you to 
catch a certain number of fish, only fish in certain places or disallow the 
catching of certain kinds of fish.  Even though your fishing license says you 
can go fishing, that license is further modified by other “contracts” (in this 
case, laws or regulations).   So just because I have a fishing license that 
lets me catch an unlimited amount of sardines, that same license may not enable 
me to catch an unlimited amount of tuna.  To catch additional tuna, I may have 
to get a business license that allows me to catch more than what I could 
normally catch with a standard fishing license.

So if you use the SRM or RKM applications for self-service as an end user – 
regardless of other licenses or enabled technology – you need to have the 
business rights to use the application for that purpose.

-David J. Easter
Manager of Product Management, Remedy Platf

Re: License Question...

[Brock, Anne]

And just as a reminder (although Dave is the official voice of BMC) -

Free read/submit is intended as a convenience for people - usually end users -  
to submit their own tickets; if they then need to add an update they can.

One should not try to get around this by, for an example, having a help desk 
person take the ticket on the phone; putting them as the submitter; and then 
letting them work the ticket through to the end or put in updates from the 
second level people who are actually working the ticket without a write 
license. Or let's say I'm a change person; if I open a change request for 
myself and then want to work it all the way through to completion - I should 
have a write license.

If one is working a ticket, one is expected to have a write license. There are 
always technical tricks you can do, but those are not allowed (the EULA has 
wording to this effect).

Anne
*** not speaking officially from BMC but trying to ensure the point of read vs 
write licenses are not missed ***

now, back to the smoked salmon...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Hi David,

Thank you.

So in the case of custom in-house developed ARS applications licenses are 
required to be purchased for those who need update access to tickets they did 
not submit, in effect limiting the licenses required to only those individuals, 
rather than some percentage of the total population of submitters, correct?

Or put another way, there is no requirement to purchase a large number of 
unnecessary licenses for those who do not update tickets they did not submit?


Chas


Subject: Re: License Question...

From the Configuration Guide:

The Submitter Mode options are

Locked—Enables users who have their name in the Submitter field to modify 
requests without a write license. This does not apply to users with a 
Restricted Read license who cannot modify requests under any circumstances. In 
the locked submitter mode, after the entry is submitted, the value in the 
Submitter field cannot be changed.

Changeable—Requires users to have a write license to change any record, 
including requests for which they are the submitter.

So ignoring business licensed rights for the moment, a user with a read license 
and submitter mode set to “Locked” would be technically able to submit data to 
the system and modify their own submissions since their name is in the 
“Submitter” field.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 09:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Notwithstanding any requirements for licensing that may apply for using canned 
applications, is my understanding of “Submitter Mode Locked” sound?

I am only referring to user developed ARS apps.


Chas


Subject: Re: License Question...

You are purchasing the business license rights to use the Self-Service 
applications (SRM and RKM) in a defined manner – namely to allow end-users to 
submit service requests, view their service requests and to view knowledge 
articles provided for self-service.  Regardless of any other business rights 
obtained through other licenses purchased, you have to purchase Self-Service 
user capacity to use SRM and RKM for self-service.

When you purchased AR System, you obtained unlimited rights to use the “free” 
read licenses within applications that have no other restrictions around their 
use.  For Self-Service, there is an additional business license right that is 
needed to use the applications for a specific purpose.  Regardless of the 
technology that enables their use, you have to have the business license rights 
to use the application as defined in your purchase contract.The 
Self-Service business license is needed in addition to any other licenses.

Trying to make this into a dumb metaphor, think about a fishing license.  A 
fishing license enables you to go fishing.  However, while the fishing license 
enables you to fish, there may be additional rules in place that limit you to 
catch a certain number of fish, only fish in certain places or disallow the 
catching of certain kinds of fish.  Even though your fishing license says you 
can go fishing, that license is further modified by other “contracts” (in this 
case, laws or regulations).   So just because I have a fishing license that 
lets me catch an unlimited amount of sardines, that same l

Re: License Question...

[Andrew Fremont]

Hi all,

I did not understand the license... well, but the fishing model really help
me here...
This is a great thread, as I learn something new today.

Thanks
Andrew.

On Thu, Jan 27, 2011 at 11:42 AM, Brock, Anne  wrote:

>  And just as a reminder (although Dave is the official voice of BMC) -
>
>
>
> Free read/submit is intended as a convenience for people - usually end
> users -  to submit their own tickets; if they then need to add an update
> they can.
>
>
>
> One should not try to get around this by, for an example, having a help
> desk person take the ticket on the phone; putting them as the submitter; and
> then letting them work the ticket through to the end or put in updates from
> the second level people who are actually working the ticket without a write
> license. Or let's say I'm a change person; if I open a change request for
> myself and then want to work it all the way through to completion - I should
> have a write license.
>
>
>
> If one is working a ticket, one is expected to have a write license. There
> are always technical tricks you can do, but those are not allowed (the EULA
> has wording to this effect).
>
>
>
> Anne
>
> *** not speaking officially from BMC but trying to ensure the point of read
> vs write licenses are not missed ***
>
>
>
> now, back to the smoked salmon...
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
> *Sent:* Thursday, January 27, 2011 10:38 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Hi David,
>
>
>
> Thank you.
>
>
>
> So in the case of custom in-house developed ARS applications licenses are
> required to be purchased for those who need update access to tickets they
> did not submit, in effect limiting the licenses required to only those
> individuals, rather than some percentage of the total population of
> submitters, correct?
>
>
>
> Or put another way, there is no requirement to purchase a large number of
> unnecessary licenses for those who do not update tickets they did not
> submit?
>
>
>
>
>
> Chas
>
>
>
>
>
> *Subject:* Re: License Question...
>
>
>
> From the Configuration Guide:
>
>
>
> The Submitter Mode options are
>
>
>
> *Locked*—Enables users who have their name in the Submitter field to
> modify requests without a write license. This does not apply to users with a
> Restricted Read license who cannot modify requests under any circumstances.
> In the locked submitter mode, after the entry is submitted, the value in the
> Submitter field cannot be changed.
>
>
>
> *Changeable*—Requires users to have a write license to change any record,
> including requests for which they are the submitter.
>
>
>
> So ignoring business licensed rights for the moment, a user with a read
> license and submitter mode set to “Locked” would be technically able to
> submit data to the system and modify their own submissions since their name
> is in the “Submitter” field.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
> *Sent:* Thursday, January 27, 2011 09:11 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: License Question...
>
>
>
> Notwithstanding any requirements for licensing that may apply for using
> canned applications, is my understanding of “Submitter Mode Locked” sound?
>
>
>
> I am only referring to user developed ARS apps.
>
>
>
>
>
> Chas
>
>
>
>
>
> *Subject:* Re: License Question...
>
>
>
> You are purchasing the business license rights to use the Self-Service *
> applications* (SRM and RKM) in a defined manner – namely to allow
> end-users to submit service requests, view their service requests and to
> view knowledge articles provided for self-service.  Regardless of any other
> business rights obtained through other licenses purchased, you have to
> purchase Self-Service user capacity to use SRM and RKM for self-service.
>
>
>
> When you purchased AR System, you obtained unlimited rights to use the
> “free” read licenses within applications that have no

Re: License Question...

[Roberts, Chas]

Hi Anne,

Actually, I was under the impression that Dave was not “…the official voice of 
BMC…” (based upon his sig-line which clearly indicates his opinions are his 
own);  I simply thought he’d have the answer to this question regarding proper 
licensing requirements.

What I am trying to confirm is similar to what you opined – namely:
“Free read/submit is intended as a convenience for people - usually end users - 
 to submit their own tickets; if they then need to add an update they can.”

I do not understand your next statement about “…having a help desk person take 
the ticket on the phone…”  Wouldn’t they then be the “Submitter”, and thus ruin 
the ability of the actual end user with the issue to add an updated 
description, for example?

I guess to be real clear, I am asking if “Submitter Mode Lock” creates a 
situation where the end users do not have to have a paid license, only the help 
desk and actual “second level” actually working the ticket do?  Is not the 
intent of “Submitter Mode Lock” to make Remedy affordable to an organization so 
it is more widely used?

Also to be explicitly clear, I am only concerned with custom in house written 
Remedy apps, not ones that have additional licensing requirements.


Chas


Subject: Re: License Question...

And just as a reminder (although Dave is the official voice of BMC) -

Free read/submit is intended as a convenience for people - usually end users -  
to submit their own tickets; if they then need to add an update they can.

One should not try to get around this by, for an example, having a help desk 
person take the ticket on the phone; putting them as the submitter; and then 
letting them work the ticket through to the end or put in updates from the 
second level people who are actually working the ticket without a write 
license. Or let's say I'm a change person; if I open a change request for 
myself and then want to work it all the way through to completion - I should 
have a write license.

If one is working a ticket, one is expected to have a write license. There are 
always technical tricks you can do, but those are not allowed (the EULA has 
wording to this effect).

Anne
*** not speaking officially from BMC but trying to ensure the point of read vs 
write licenses are not missed ***

now, back to the smoked salmon...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Hi David,

Thank you.

So in the case of custom in-house developed ARS applications licenses are 
required to be purchased for those who need update access to tickets they did 
not submit, in effect limiting the licenses required to only those individuals, 
rather than some percentage of the total population of submitters, correct?

Or put another way, there is no requirement to purchase a large number of 
unnecessary licenses for those who do not update tickets they did not submit?


Chas


Subject: Re: License Question...

From the Configuration Guide:

The Submitter Mode options are

Locked—Enables users who have their name in the Submitter field to modify 
requests without a write license. This does not apply to users with a 
Restricted Read license who cannot modify requests under any circumstances. In 
the locked submitter mode, after the entry is submitted, the value in the 
Submitter field cannot be changed.

Changeable—Requires users to have a write license to change any record, 
including requests for which they are the submitter.

So ignoring business licensed rights for the moment, a user with a read license 
and submitter mode set to “Locked” would be technically able to submit data to 
the system and modify their own submissions since their name is in the 
“Submitter” field.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 09:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Notwithstanding any requirements for licensing that may apply for using canned 
applications, is my understanding of “Submitter Mode Locked” sound?

I am only referring to user developed ARS apps.


Chas


Subject: Re: License Question...

You are purchasing the business license rights to use the Self-Service 
applications (SRM and RKM) in a defined manner – namely to allow end-users to 
submit service requests, view their service requests and to view knowledge 
articles provided for self-service.  Regardless of any other busin

Re: License Question...

[LJ LongWing]

Chas,

I have a custom in-house built system that utilizes read licenses extensively.  
The application is a Quote/Order system, here is how it works.

 

The sales users create their own quotes and do everything they need with their 
own records, once the quote reaches a certain stage it is handed off to other 
teams to fulfill the customers orders.  The sales users only see/touch their 
own requests and as such, only have read licenses.  All other users of the 
system have either Fixed or Floating licenses.

 

We have situations where one user will create a quote FOR a sales user…in that 
case the submitter of the quote is the sales user in question instead of the 
person pressing the button, but in this scenario, the sales user typically 
picks the quote up once its created and works it just as if they had created it 
to begin with….the person that created it for them is typically with a group 
that has a write license, but if they happen to be another sales user, they 
wouldn’t be able to modify the record after it was created anyway because they 
also have a read license…so it would be up to the other read user to modify it 
further anyway.

 

Based on everything I have read and the years of experience I have, this does 
not ‘sidestep’ any rules, but abides by the rules quite nicely.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas
Sent: Thursday, January 27, 2011 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

 

Hi Anne,

 

Actually, I was under the impression that Dave was not “…the official voice of 
BMC…” (based upon his sig-line which clearly indicates his opinions are his 
own);  I simply thought he’d have the answer to this question regarding proper 
licensing requirements.

 

What I am trying to confirm is similar to what you opined – namely:

“Free read/submit is intended as a convenience for people - usually end users - 
 to submit their own tickets; if they then need to add an update they can.”

 

I do not understand your next statement about “…having a help desk person take 
the ticket on the phone…”  Wouldn’t they then be the “Submitter”, and thus ruin 
the ability of the actual end user with the issue to add an updated 
description, for example?

 

I guess to be real clear, I am asking if “Submitter Mode Lock” creates a 
situation where the end users do not have to have a paid license, only the help 
desk and actual “second level” actually working the ticket do?  Is not the 
intent of “Submitter Mode Lock” to make Remedy affordable to an organization so 
it is more widely used?

 

Also to be explicitly clear, I am only concerned with custom in house written 
Remedy apps, not ones that have additional licensing requirements.

 

 

Chas


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7.1 Server License Question

[Howard Richter]

I hope everyone's day is going well.



I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.



One BMC support person said yes and another said no.



Thanks and have a great week,



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
And looking for a new job!

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Re: Release License Question

[Pargeter, Christie]

What happens if you have a read license on the 4th server?  Does your
workflow still trigger properly?  I am wondering if the system is trying
to give you a floating license simply because you tried to log on.
Also, it would automatically release the license on the 4th server when
your timeout happens. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Wednesday, March 28, 2007 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Release License Question

Here is a situation I was looking for discussion on.  I have 4 servers
that I connect to...only 3 of them are in my server list.  I have a
macro recorded that pulls a query from server 4.  I only use the query
2-3 times a day and I know I'm a floating user on that server.  When I
pull this query I periodically get an error about no floating licenses
available...so I know that the workflow on window open is doing
something that requires a license.
So I know that I get allocated a license when I run this...my question
is
this:

Is it possible to log out of one server while still being logged into
the other 3?  I'm positive that an APPLICATION-EXIT would close my user
tool...which is an undesired behavior...I'm just curious...I don't have
admin access to server 4 so I wouldn't be able to add that workflow even
if I wanted to...just an academic question


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Re: Release License Question

[L. J. Head]

As I said...I'm not an admin of that box so I can't 'play' with itit's
some version of OOTB HD...I did get an offline reply from Doug stating that
it's not possible to log off of a single server in the user toolso that
basically answers my question 'it's not possible to release the license on
that server'... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Wednesday, March 28, 2007 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Release License Question

What happens if you have a read license on the 4th server?  Does your
workflow still trigger properly?  I am wondering if the system is trying to
give you a floating license simply because you tried to log on.
Also, it would automatically release the license on the 4th server when your
timeout happens. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Wednesday, March 28, 2007 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Release License Question

Here is a situation I was looking for discussion on.  I have 4 servers that
I connect to...only 3 of them are in my server list.  I have a macro
recorded that pulls a query from server 4.  I only use the query
2-3 times a day and I know I'm a floating user on that server.  When I pull
this query I periodically get an error about no floating licenses
available...so I know that the workflow on window open is doing something
that requires a license.
So I know that I get allocated a license when I run this...my question is
this:

Is it possible to log out of one server while still being logged into the
other 3?  I'm positive that an APPLICATION-EXIT would close my user
tool...which is an undesired behavior...I'm just curious...I don't have
admin access to server 4 so I wouldn't be able to add that workflow even if
I wanted to...just an academic question


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Re: Release License Question

[Misi Mladoniczky]

Hi,

I would not think that the you could emulate a logout from the 4th server...

The question that comes to mind: Do you really need a Write License on the
4th server?

Best Regards - Misi, RRR AB, http://www.rrr.se/sv/

> What happens if you have a read license on the 4th server?  Does your
> workflow still trigger properly?  I am wondering if the system is trying
> to give you a floating license simply because you tried to log on.
> Also, it would automatically release the license on the 4th server when
> your timeout happens.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
> Sent: Wednesday, March 28, 2007 12:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Release License Question
>
> Here is a situation I was looking for discussion on.  I have 4 servers
> that I connect to...only 3 of them are in my server list.  I have a
> macro recorded that pulls a query from server 4.  I only use the query
> 2-3 times a day and I know I'm a floating user on that server.  When I
> pull this query I periodically get an error about no floating licenses
> available...so I know that the workflow on window open is doing
> something that requires a license.
> So I know that I get allocated a license when I run this...my question
> is
> this:
>
> Is it possible to log out of one server while still being logged into
> the other 3?  I'm positive that an APPLICATION-EXIT would close my user
> tool...which is an undesired behavior...I'm just curious...I don't have
> admin access to server 4 so I wouldn't be able to add that workflow even
> if I wanted to...just an academic question
>
> 
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Re: Release License Question

[Carey Matthew Black]

L.J.,

I am fairly certain that the User Tool offers no help here. However.

Since your using a macro... Maybe you could run the macro from the
command line instead of from the User Tool? That likely would allow
you to "log out" because you would only be running it from the command
line and only connecting to the one server.

OR

You might also try to use the driver program to "log in" and out of
just the 4th server from your desktop too. That may or may not work
depending on if the driver program looks like a "different IP address"
to the ARS server. But I think in theory it should work. So if that is
true you could run the macro in your User Tool, then run a "driver
script" to logout from the command line.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
> Sent: Wednesday, March 28, 2007 12:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Release License Question
>
> Here is a situation I was looking for discussion on.  I have 4 servers
> that I connect to...only 3 of them are in my server list.  I have a
> macro recorded that pulls a query from server 4.  I only use the query
> 2-3 times a day and I know I'm a floating user on that server.  When I
> pull this query I periodically get an error about no floating licenses
> available...so I know that the workflow on window open is doing
> something that requires a license.
> So I know that I get allocated a license when I run this...my question
> is
> this:
>
> Is it possible to log out of one server while still being logged into
> the other 3?  I'm positive that an APPLICATION-EXIT would close my user
> tool...which is an undesired behavior...I'm just curious...I don't have
> admin access to server 4 so I wouldn't be able to add that workflow even
> if I wanted to...just an academic question


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Re: Release License Question

[Misi Mladoniczky]

Hi,

When you login, you get a session identifier. I do not think it is enough
to logout from one session to get another released. Even though it is on
the same machine (IP).

Best Regards - Misi, RRR AB, http://www.rrr.se

> L.J.,
>
> I am fairly certain that the User Tool offers no help here. However.
>
> Since your using a macro... Maybe you could run the macro from the
> command line instead of from the User Tool? That likely would allow
> you to "log out" because you would only be running it from the command
> line and only connecting to the one server.
>
> OR
>
> You might also try to use the driver program to "log in" and out of
> just the 4th server from your desktop too. That may or may not work
> depending on if the driver program looks like a "different IP address"
> to the ARS server. But I think in theory it should work. So if that is
> true you could run the macro in your User Tool, then run a "driver
> script" to logout from the command line.
>
> HTH.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
>> > Sent: Wednesday, March 28, 2007 12:18 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Release License Question
>> >
>> > Here is a situation I was looking for discussion on.  I have 4 servers
>> > that I connect to...only 3 of them are in my server list.  I have a
>> > macro recorded that pulls a query from server 4.  I only use the query
>> > 2-3 times a day and I know I'm a floating user on that server.  When I
>> > pull this query I periodically get an error about no floating licenses
>> > available...so I know that the workflow on window open is doing
>> > something that requires a license.
>> > So I know that I get allocated a license when I run this...my question
>> > is
>> > this:
>> >
>> > Is it possible to log out of one server while still being logged into
>> > the other 3?  I'm positive that an APPLICATION-EXIT would close my
>> user
>> > tool...which is an undesired behavior...I'm just curious...I don't
>> have
>> > admin access to server 4 so I wouldn't be able to add that workflow
>> even
>> > if I wanted to...just an academic question
>
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Re: SerletExe License Question

[Grooms, Frederick W]

I think if you go looking through the install folders you will find a 
license.txt file that has the key.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing
Sent: Friday, October 22, 2010 10:05 AM
To: arslist@ARSLIST.ORG
Subject: SerletExe License Question

** 
Hi,

We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web service 
user is getting "ServletExec Max Concurrent Requests Exceeded" error. I goggled 
this error, it says when not registered, ServletExec supports a maximum of 3 
concurrent requests.

I noticed we don't have license key in ServletExec admin console, I installed 
servletExec along with Remedy midtier 6.3. The question is do I need a license 
key, if so, where I can get it? Through BMC? Or New Atlanta?

Thanks,


Huiqing

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Re: SerletExe License Question

[Bao, Hui-Qing]

Thank you! I found it.

Huiqing

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, October 22, 2010 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: SerletExe License Question

I think if you go looking through the install folders you will find a
license.txt file that has the key.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing
Sent: Friday, October 22, 2010 10:05 AM
To: arslist@ARSLIST.ORG
Subject: SerletExe License Question

** 
Hi,

We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web
service user is getting "ServletExec Max Concurrent Requests Exceeded"
error. I goggled this error, it says when not registered, ServletExec
supports a maximum of 3 concurrent requests.

I noticed we don't have license key in ServletExec admin console, I
installed servletExec along with Remedy midtier 6.3. The question is do
I need a license key, if so, where I can get it? Through BMC? Or New
Atlanta?

Thanks,


Huiqing


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Re: License Question...CLOSED

[Matthew Perrault]

Ok
Thanks David,
That explains what that license is for.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, January 26, 2011 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

The BMC Remedy Self-Service license is a business license, not a programmatic 
license.  It’s nothing to do with read or write licenses.  It represents the 
total number of users that your organization expects to access Service Request 
Management to submit or check status on service requests and utilize Remedy 
Knowledge Management based self-service knowledge articles.  Self-Service 
pricing is based on that number of users.

Additional, and programmatic, licenses are required for the “back-end” 
processing of such service requests.  Those additional licenses represent the 
write licenses needed for your SRM Analysts/technicians, Service Desk 
technicians, Change Managers, Asset Managers, etc.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault
Sent: Wednesday, January 26, 2011 08:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question...

Sorry forgot to Add.
ITSM 7.1
ARS 7.1 Patch 8

Thanks

From: Matthew Perrault
Sent: Wednesday, January 26, 2011 10:10 AM
To: 'arslist@ARSLIST.ORG'
Subject: License Question...

All,
Currently we are paying for:
BMC Remedy Self Service − User Add−On License
According to BMC they state it is needed by end users to submit a request?
But That doesn’t make sense.
All you need to submit a request is to have a Read LICENSE, and Service Request 
User permissions.

Now, I’ve done some searching on the web (couldn’t find anything in the 
documentation…) and apparently this “BMC Remedy Self Service” LICENSE
is needed by the Request System.

But How is it needed and Why is it needed?
We have the BMC:SR Mgmt Application license, is this the same thing?
Then I take a look at the quantity of these Licenses that we have, and they 
seem either WAY too low, or WAY too high.

Any help would be appreciated,
Thanks
Matt P.

Re: 7.1 Server License Question

[Jean weird]

This looks like a new defect. The workaround is to import data manually.

Did you see any message like 'the ARServer is unlicensed' in
arerror.logafter upgradation.


- Jean




On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> **
>
> At least that explains the issues I have seen. So convert works, but
> import not so much.
>
>
>
> Sounds like this should be a white paper.
>
>
>
> Thanks,
>
> hbr
>
>
> On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:
>
> > ** The back and forth I have gotten on this is as such.  If you upgrade
> > your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
> > however delete or need to re-apply the license you don't have sufficient
> > fields in the License form to apply it properlyso you either need to
> > import the LIC file that has it all configured properly, or get a 
> > 7.1license for the same server...but you need to get your rep
> > involved...because a simple purge won't do it.
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> > *Sent:* Monday, February 11, 2008 4:36 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* 7.1 Server License Question
> >
> >
> > **
> >
> > I hope everyone's day is going well.
> >
> >
> >
> > I need to verify something on the 7.1 server licenses. Does a 7.0 server
> > license need to be reissued if you upgrade to 7.1.
> >
> >
> >
> > One BMC support person said yes and another said no.
> >
> >
> >
> > Thanks and have a great week,
> >
> >
> >
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> > And looking for a new job!
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
> Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: 7.1 Server License Question

[LJ Longwing]

As another poster commented...you need to do the import from the Admin tool,
not through the new console

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr



On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:


** 
The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 
__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: 7.1 Server License Question

[LJ Longwing]

The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: 7.1 Server License Question

[Easter, David]

It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be "reissued".
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: 7.1 Server License Question

[Joe D'Souza]

While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

We had a problem not so long ago where we had an issue with AR plugin, and
could not access these functionalities from the vendor forms on the user
tool till we fixed the plugin problem..

Is it possible to re-enable these functions from the Admin tool where they
seem to work better and faster than from the Admin tool?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
  Sent: Tuesday, February 12, 2008 2:02 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
  This looks like a new defect. The workaround is to import data manually.

  Did you see any message like 'the ARServer is unlicensed' in arerror.log
after upgradation.


  - Jean




  On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
**
At least that explains the issues I have seen. So convert works, but
import not so much.



Sounds like this should be a white paper.



Thanks,

hbr




On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

  **
  The back and forth I have gotten on this is as such.  If you upgrade
your 7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.



--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
  Sent: Monday, February 11, 2008 4:36 PM
  To: arslist@ARSLIST.ORG
  Subject: 7.1 Server License Question


  **
  I hope everyone's day is going well.



  I need to verify something on the 7.1 server licenses. Does a 7.0
server license need to be reissued if you upgrade to 7.1.



  One BMC support person said yes and another said no.



  Thanks and have a great week,




  --
  Howard Richter
  ITIL Foundation Certified
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  [EMAIL PROTECTED]
  Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
  And looking for a new job!
  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___



--
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: 7.1 Server License Question

[Howard Richter]

At least that explains the issues I have seen. So convert works, but import
not so much.



Sounds like this should be a white paper.



Thanks,

hbr


On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

> ** The back and forth I have gotten on this is as such.  If you upgrade
> your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
> however delete or need to re-apply the license you don't have sufficient
> fields in the License form to apply it properlyso you either need to
> import the LIC file that has it all configured properly, or get a 7.1license 
> for the same server...but you need to get your rep
> involved...because a simple purge won't do it.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Monday, February 11, 2008 4:36 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* 7.1 Server License Question
>
> **
>
> I hope everyone's day is going well.
>
>
>
> I need to verify something on the 7.1 server licenses. Does a 7.0 server
> license need to be reissued if you upgrade to 7.1.
>
>
>
> One BMC support person said yes and another said no.
>
>
>
> Thanks and have a great week,
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> And looking for a new job!
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: 7.1 Server License Question

[Axton]

No

Axton Grams

On Feb 11, 2008 6:35 PM, Howard Richter <[EMAIL PROTECTED]> wrote:

> **
>
> I hope everyone's day is going well.
>
>
>
> I need to verify something on the 7.1 server licenses. Does a 7.0 server
> license need to be reissued if you upgrade to 7.1.
>
>
>
> One BMC support person said yes and another said no.
>
>
>
> Thanks and have a great week,
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> And looking for a new job!
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
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Re: 7.1 Server License Question

[Joe D'Souza]

I understand that and have even heard about that for a while (since V5 days)
that there was an intention to web enable the dev tool. Its great that the
functionality is enabled on the user tool using plugin forms, but it
shouldn't have been taken away from the admin tool till the functionality on
the user tool was strongly established. Right now there are a few things
that cannot be very easily done from the user tool that could have been from
the admin tool, changing the number of fast and list threads is one such
example.. You have to go to the ar.cfg file to do that.. It was nice to have
that capability from the GUI rather than editing the text file..

Is there a way to reverse that through some sort of a setting?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
  Sent: Tuesday, February 12, 2008 11:40 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
  > While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

  Yes, for a few reasons:

  1) Admin functions can now be accessed through the Admin Console - which
does not require a thick client.  That means such functions can be accessed
via the web or any Remedy User Tool.  The need for the Admin Tool providing
those functions is no longer needed.

  2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
the new Dev Studio.  In preparation for this, and since the admin functions
are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by
default to only provide design capability.

  -David J. Easter
  Sr. Product Manager, Service Management Business Unit
  BMC Software, Inc.

  The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Monday, February 11, 2008 11:33 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: 7.1 Server License Question


  **
  While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???

  We had a problem not so long ago where we had an issue with AR plugin, and
could not access these functionalities from the vendor forms on the user
tool till we fixed the plugin problem..

  Is it possible to re-enable these functions from the Admin tool where they
seem to work better and faster than from the Admin tool?

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
Sent: Tuesday, February 12, 2008 2:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


**
This looks like a new defect. The workaround is to import data manually.

Did you see any message like 'the ARServer is unlicensed' in arerror.log
after upgradation.


- Jean




On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
  **
  At least that explains the issues I have seen. So convert works, but
import not so much.



  Sounds like this should be a white paper.



  Thanks,

  hbr




  On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

**
The back and forth I have gotten on this is as such.  If you upgrade
your 7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


**
I hope everyone's day is going well.



I need to verify something on the 7.1 server licenses. Does a 7.0
server license need to be reissued if you upgrade to 7.1.



One BMC support person said yes and another said no.



Thanks and have a great week,




--
Howard Richter
ITIL Foundation Certified

Re: 7.1 Server License Question

[Easter, David]

> When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason?
 
The conversion adds up all the licenses in your file - so if you had
some licenses in there, even if they were expired (or not in use or
meant for a server group, etc.) then that may have increased the number
above what you expected.
 
You can of course reduce the number to be whatever you like.  That's the
whole point of the 7.1.00 licensing model.  You have complete control to
lower (or raise) it to whatever you want.  Just be sure you report to
BMC the amount that you actually use so that it can be compared against
your purchased number.
 
The FAQ, by the way, is posted here:
 
http://developer.bmc.com/jiveProd/ann.jspa?annID=16
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Tuesday, February 12, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
David,
 
When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason? Our floating count stayed the same.
Should I just reduce the number of licenses to show the correct number?
Can I do this?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, February 11, 2008 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be "reissued".
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: 7.1 Server License Question

[Sokol, Brian]

David,
 
When we upgraded to 7.1 the licenses converted but our fixed license
count went up for some reason? Our floating count stayed the same.
Should I just reduce the number of licenses to show the correct number?
Can I do this?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, February 11, 2008 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
It doesn't have to be re-issued, but it does have to be converted.  The
conversion will happen as part of an upgrade - or you can import your
pre-7.1 license file using the Admin Console (NOT Admin Tool). 
 
The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot
use the same key across versions.  That may be where the confusion is
coming from... so it is correct to say you can't use a 7.0 server
license key for a 7.1.00 server, but it is incorrect to say that it has
to be "reissued".
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 3:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question


** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
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Re: 7.1 Server License Question

[Easter, David]

> While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server
Information etc. partially deprecated and disabled from the Admin
tool???
 
Yes, for a few reasons:
 
1) Admin functions can now be accessed through the Admin Console - which
does not require a thick client.  That means such functions can be
accessed via the web or any Remedy User Tool.  The need for the Admin
Tool providing those functions is no longer needed.
 
2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
the new Dev Studio.  In preparation for this, and since the admin
functions are provided by the Admin Console, the Admin Tool in 7.1.00
was disabled by default to only provide design capability.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, February 11, 2008 11:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server
Information etc. partially deprecated and disabled from the Admin
tool???
 
We had a problem not so long ago where we had an issue with AR plugin,
and could not access these functionalities from the vendor forms on the
user tool till we fixed the plugin problem..
 
Is it possible to re-enable these functions from the Admin tool where
they seem to work better and faster than from the Admin tool?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
Sent: Tuesday, February 12, 2008 2:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
This looks like a new defect. The workaround is to import data
manually.
 
Did you see any message like 'the ARServer is unlicensed' in
arerror.log after upgradation.
 
 
- Jean
 


 
On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote: 

** 

At least that explains the issues I have seen. So
convert works, but import not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr




On Feb 11, 2008 6:58 PM, LJ Longwing
<[EMAIL PROTECTED]> wrote:


** 
The back and forth I have gotten on this is as
such.  If you upgrade your 7.0 server to 7.1, the 7.0 license will work
just fine.  If you however delete or need to re-apply the license you
don't have sufficient fields in the License form to apply it
properlyso you either need to import the LIC file that has it all
configured properly, or get a 7.1 license for the same server...but you
need to get your rep involved...because a simple purge won't do it.



From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
    Subject: 7.1 Server License Question

 
** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server
licenses. Does a 7.0 server license need to be reissued if you upgrade
to 7.1.

 

One BMC support person said yes and another said
no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume =
http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com
<http://www.rmsportal.com/>  ARSlist: "Where the Answers Are" html___ 
__

Re: 7.1 Server License Question

[LJ Longwing]

YMMV :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Tuesday, February 12, 2008 6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 

Actually David Easter said:

 

"you can import your pre-7.1 license file using the Admin Console (NOT Admin
Tool)."

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, February 11, 2008 7:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

 

** 

As another poster commented...you need to do the import from the Admin tool,
not through the new console

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr

 

On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

** 

The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 

And looking for a new job!

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: 7.1 Server License Question

[Timothy Powell]

Actually David Easter said:

 

"you can import your pre-7.1 license file using the Admin Console (NOT Admin
Tool)."

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, February 11, 2008 7:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

 

** 

As another poster commented...you need to do the import from the Admin tool,
not through the new console

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 5:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question

** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr

 

On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

** 

The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 

And looking for a new job!

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: 7.1 Server License Question

[Howard Richter]

I was playing with a flightdeck (BMC was still shipping out
7.0.1flightdecks as of 2 weeks ago) and after the upgrade (of just the
server) it
showed as not licensed (after a restart). I had exported the license file
(before the upgrade) and tried to import it back in, with no luck. However
when I go back to the orginal flightdeck it is licensed.

I am glad this was not tried at a customer site.
hbr
On Feb 12, 2008 2:01 AM, Jean weird <[EMAIL PROTECTED]> wrote:

> ** This looks like a new defect. The workaround is to import data
> manually.
>
> Did you see any message like 'the ARServer is unlicensed' in arerror.logafter 
> upgradation.
>
>
> - Jean
>
>
>
>
> On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > At least that explains the issues I have seen. So convert works, but
> > import not so much.
> >
> >
> >
> > Sounds like this should be a white paper.
> >
> >
> >
> > Thanks,
> >
> > hbr
> >
> >
> > On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:
> >
> > > ** The back and forth I have gotten on this is as such.  If you
> > > upgrade your 7.0 server to 7.1, the 7.0 license will work just fine.
> > > If you however delete or need to re-apply the license you don't have
> > > sufficient fields in the License form to apply it properlyso you 
> > > either
> > > need to import the LIC file that has it all configured properly, or get a
> > > 7.1 license for the same server...but you need to get your rep
> > > involved...because a simple purge won't do it.
> > >
> > >  --
> > > *From:* Action Request System discussion list(ARSList) [mailto:
> > > [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> > > *Sent:* Monday, February 11, 2008 4:36 PM
> > > *To:* arslist@ARSLIST.ORG
> > > *Subject:* 7.1 Server License Question
> > >
> > >
> > > **
> > >
> > > I hope everyone's day is going well.
> > >
> > >
> > >
> > > I need to verify something on the 7.1 server licenses. Does a 7.0server 
> > > license need to be reissued if you upgrade to
> > > 7.1.
> > >
> > >
> > >
> > > One BMC support person said yes and another said no.
> > >
> > >
> > >
> > > Thanks and have a great week,
> > >
> > >
> > >
> > > --
> > > Howard Richter
> > > ITIL Foundation Certified
> > > Red Hat Certified Technician
> > > CompTIA Linux+ Certified
> > > [EMAIL PROTECTED]
> > > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> > > And looking for a new job!
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > html___
> > >  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> > > Are" html___
> > >
> >
> >
> >
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume = 
> > http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
> > Sponsor:
> > www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

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Re: 7.1 Server License Question

[LJ Longwing]

If you check out the 'What's New 7.1' PDF it gives registry settings you can
use to re-enable the Server Info as well as License Info in the admin tool

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, February 12, 2008 12:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
While we are on this topic, is there a good reason why the license
functionality along with some other functionalities like Server Information
etc. partially deprecated and disabled from the Admin tool???
 
We had a problem not so long ago where we had an issue with AR plugin, and
could not access these functionalities from the vendor forms on the user
tool till we fixed the plugin problem..
 
Is it possible to re-enable these functions from the Admin tool where they
seem to work better and faster than from the Admin tool?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jean weird
Sent: Tuesday, February 12, 2008 2:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 Server License Question


** 
This looks like a new defect. The workaround is to import data manually.
 
Did you see any message like 'the ARServer is unlicensed' in arerror.log
after upgradation.
 
 
- Jean
 


 
On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote: 

** 

At least that explains the issues I have seen. So convert works, but import
not so much.

 

Sounds like this should be a white paper.

 

Thanks,

hbr




On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:


** 
The back and forth I have gotten on this is as such.  If you upgrade your
7.0 server to 7.1, the 7.0 license will work just fine.  If you however
delete or need to re-apply the license you don't have sufficient fields in
the License form to apply it properlyso you either need to import the
LIC file that has it all configured properly, or get a 7.1 license for the
same server...but you need to get your rep involved...because a simple purge
won't do it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Monday, February 11, 2008 4:36 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 Server License Question

 
** 

I hope everyone's day is going well.

 

I need to verify something on the 7.1 server licenses. Does a 7.0 server
license need to be reissued if you upgrade to 7.1.

 

One BMC support person said yes and another said no.

 

Thanks and have a great week,

 


-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward 
And looking for a new job!
__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 
__Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/>  ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: 7.1 Server License Question

[Peter Romain]

Joe,

Page 131 of the Configuring-710.pdf manual shows how to define and
configure threads via the Admin Console in the User Tool.

It's not as nice as it was via the Admin Tool but it works!

Cheers

Peter



> I understand that and have even heard about that for a while (since V5
> days)
> that there was an intention to web enable the dev tool. Its great that the
> functionality is enabled on the user tool using plugin forms, but it
> shouldn't have been taken away from the admin tool till the functionality
> on
> the user tool was strongly established. Right now there are a few things
> that cannot be very easily done from the user tool that could have been
> from
> the admin tool, changing the number of fast and list threads is one such
> example.. You have to go to the ar.cfg file to do that.. It was nice to
> have
> that capability from the GUI rather than editing the text file..
>
> Is there a way to reverse that through some sort of a setting?
>
> Joe
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Easter, David
>   Sent: Tuesday, February 12, 2008 11:40 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: 7.1 Server License Question
>
>
>   **
>   > While we are on this topic, is there a good reason why the license
> functionality along with some other functionalities like Server
> Information
> etc. partially deprecated and disabled from the Admin tool???
>
>   Yes, for a few reasons:
>
>   1) Admin functions can now be accessed through the Admin Console - which
> does not require a thick client.  That means such functions can be
> accessed
> via the web or any Remedy User Tool.  The need for the Admin Tool
> providing
> those functions is no longer needed.
>
>   2) The Admin Tool goes away completely in AR System 7.5.00, replaced by
> the new Dev Studio.  In preparation for this, and since the admin
> functions
> are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled
> by
> default to only provide design capability.
>
>   -David J. Easter
>   Sr. Product Manager, Service Management Business Unit
>   BMC Software, Inc.
>
>   The opinions, statements, and/or suggested courses of action expressed
> in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
> a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
> 
> --
>   From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
>   Sent: Monday, February 11, 2008 11:33 PM
>   To: arslist@ARSLIST.ORG
>   Subject: Re: 7.1 Server License Question
>
>
>   **
>   While we are on this topic, is there a good reason why the license
> functionality along with some other functionalities like Server
> Information
> etc. partially deprecated and disabled from the Admin tool???
>
>   We had a problem not so long ago where we had an issue with AR plugin,
> and
> could not access these functionalities from the vendor forms on the user
> tool till we fixed the plugin problem..
>
>   Is it possible to re-enable these functions from the Admin tool where
> they
> seem to work better and faster than from the Admin tool?
>
>   Joe
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Jean weird
> Sent: Tuesday, February 12, 2008 2:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: 7.1 Server License Question
>
>
> **
> This looks like a new defect. The workaround is to import data
> manually.
>
> Did you see any message like 'the ARServer is unlicensed' in
> arerror.log
> after upgradation.
>
>
> - Jean
>
>
>
>
> On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
>   **
>   At least that explains the issues I have seen. So convert works, but
> import not so much.
>
>
>
>   Sounds like this should be a white paper.
>
>
>
>   Thanks,
>
>   hbr
>
>
>
>
>   On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:
>
> **
> The back and forth I have gotten on this is as such.  If you
> upgrade
> your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
> however
> delete or need to re-apply the license you don't have sufficient fields in
> the License form to apply it properlyso you either need to import the
> LIC 

Re: 7.1 Server License Question

[Joe D'Souza]

{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss Arial;}}

\viewkind4\uc1\pard\lang1033\f0\fs20 That's cool.. thanks.. I didn't spot that!\par

\par

I'll try that at work tomorrow for sure!\par

\par

Joe\par

\par

-Original Message-\par

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian\par

Sent: Wednesday, February 13, 2008 9:45 AM\par

To: [EMAIL PROTECTED]

Subject: Re: 7.1 Server License Question\par

\par

\par

Here is a PDF that explains how to re-enable that function in the Admin tool.\f1\par

}

License Question: Helpdesk vs ServiceDesk

[Kyle Whitley]

Will service desk (ITSM 7) licenses work with Helpdesk 6?  For example 
if I were to apply service desk floating licenses to my Helpdesk 6 
server, would I be able to use those licenses?


Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: License Question: Helpdesk vs ServiceDesk

[Roger Justice]

The new user licenses are specific to Incident and Problem.
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 1:57 PM
Subject: License Question: Helpdesk vs ServiceDesk


Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were 
to apply service desk floating licenses to my Helpdesk 6 server, would I be 
able to use those licenses? 
 
Thanks 
 
Kyle 
 
-- Kyle Whitley 
IT System Support Professional 
Office of Information and Instructional Technology (OIIT) 
Board of Regents of the University System of Georgia 
 
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tools, free access to millions of high-quality videos from across the web, free 
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Re: License Question: Helpdesk vs ServiceDesk

[Kyle Whitley]

What I am trying to get at is, if I bought new licenses and BMC only 
sells Service Desk licenses will the Service Desk licenses work against 
my older version of Helpdesk. 


Roger Justice wrote:

**
The new user licenses are specific to Incident and Problem.
 
 
-Original Message-

From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 1:57 PM
Subject: License Question: Helpdesk vs ServiceDesk

Will service desk (ITSM 7) licenses work with Helpdesk 6? For example 
if I were to apply service desk floating licenses to my Helpdesk 6 
server, would I be able to use those licenses? 
 
Thanks 
 
Kyle 
 
-- Kyle Whitley 
IT System Support Professional 
Office of Information and Instructional Technology (OIIT) 
Board of Regents of the University System of Georgia 
 
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*Check out the new AOL* 
<http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. 
Most comprehensive set of free safety and security tools, free access 
to millions of high-quality videos from across the web, free AOL Mail 
and more.
__20060125___This posting was submitted with HTML 
in it___ 


--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: License Question: Helpdesk vs ServiceDesk

[Roger Justice]

The answer is no they will not. You will need to contact sales to determine if 
new licenses for version previous to 7 can still be purchased. I would be very 
surprised if they are not available since the license key creation software 
will still create licenses for 6.03. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 3:16 PM
Subject: Re: License Question: Helpdesk vs ServiceDesk


What I am trying to get at is, if I bought new licenses and BMC only sells 
Service Desk licenses will the Service Desk licenses work against my older 
version of Helpdesk.  
Roger Justice wrote: 
> ** 
> The new user licenses are specific to Incident and Problem. 
> > > -Original Message- 
> From: [EMAIL PROTECTED] 
> To: arslist@ARSLIST.ORG 
> Sent: Tue, 27 Feb 2007 1:57 PM 
> Subject: License Question: Helpdesk vs ServiceDesk 
> 
> Will service desk (ITSM 7) licenses work with Helpdesk 6? For example > if I 
> were to apply service desk floating licenses to my Helpdesk 6 > server, would 
> I be able to use those licenses? > > Thanks > > Kyle > > -- Kyle Whitley > IT 
> System Support Professional > Office of Information and Instructional 
> Technology (OIIT) > Board of Regents of the University System of Georgia > > 
> ___
>  > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > 
> <http://www.arslist.org/> ARSlist:"Where the Answers Are" > 
>  
> *Check out the new AOL* > 
> <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>.
>  > Most comprehensive set of free safety and security tools, free access > to 
> millions of high-quality videos from across the web, free AOL Mail > and 
> more. 
> __20060125___This posting was submitted with HTML > in 
> it___  
-- Kyle Whitley 
IT System Support Professional 
Office of Information and Instructional Technology (OIIT) 
Board of Regents of the University System of Georgia 
 
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AOL Mail and more.

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Re: License Question: Helpdesk vs ServiceDesk

[Kyle Whitley]

Roger,

Thanks...I asked for Helpdesk and they sent me a quote for Service Desk, 
so I just wanted to make doubly sure.  I will get with my sales rep 
about this.


Thanks

Kyle

Roger Justice wrote:

**
The answer is no they will not. You will need to contact sales to 
determine if new licenses for version previous to 7 can still be 
purchased. I would be very surprised if they are not available since 
the license key creation software will still create licenses for 6.03.
 
 
-Original Message-

From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Feb 2007 3:16 PM
Subject: Re: License Question: Helpdesk vs ServiceDesk

What I am trying to get at is, if I bought new licenses and BMC only 
sells Service Desk licenses will the Service Desk licenses work 
against my older version of Helpdesk.  
Roger Justice wrote: 
> ** 
> The new user licenses are specific to Incident and Problem. 
> > > -Original Message- 
> From: [EMAIL PROTECTED] 
 
> To: arslist@ARSLIST.ORG 
 
> Sent: Tue, 27 Feb 2007 1:57 PM 
> Subject: License Question: Helpdesk vs ServiceDesk 
> 
> Will service desk (ITSM 7) licenses work with Helpdesk 6? For 
example > if I were to apply service desk floating licenses to my 
Helpdesk 6 > server, would I be able to use those licenses? > > Thanks 
> > Kyle > > -- Kyle Whitley > IT System Support Professional > Office 
of Information and Instructional Technology (OIIT) > Board of Regents 
of the University System of Georgia > > 
___ 
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
<http://www.arslist.org/> > <http://www.arslist.org/> ARSlist:"Where 
the Answers Are" > 
 
> *Check out the new AOL* > 
<http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. 
> Most comprehensive set of free safety and security tools, free 
access > to millions of high-quality videos from across the web, free 
AOL Mail > and more. 
> __20060125___This posting was submitted with 
HTML > in it___  
-- Kyle Whitley 
IT System Support Professional 
Office of Information and Instructional Technology (OIIT) 
Board of Regents of the University System of Georgia 
 
___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
<http://www.arslist.org/> ARSlist:"Where the Answers Are" 

*Check out the new AOL* 
<http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. 
Most comprehensive set of free safety and security tools, free access 
to millions of high-quality videos from across the web, free AOL Mail 
and more.
__20060125___This posting was submitted with HTML 
in it___ 


--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

___
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7.6.04 SP3 Floating Application License Question

[Jase Brandon]

Hello All,
I'm guessing this will get an answer fairly quickly from the license gurus.
I thought I knew the answer to this, but apparently I did not.

BMC prof services told us that a user who is assigned a floating license
will only be assigned a floating token when they MODIFY a record, after
login, until that point they are only assigned a Read APPLICATION license.

Ex.  Users are setting their own Application Preference records from the
INC Mgmt console per our direction so that "Show Problem" = Yes on the
Overview Console.

This query invokes the floating ITSM Problem Floating license that we were
told would not happen and pushes our floating licenses for Problem through
the roof and way out of compliance.

I thought that the user would log on, receive a read license, and that
simply having your Application Preference set to "Show Problem" would not
invoke the Floating Problem License as it is simply running a query. Am I
crazy? :-)

I've dug around on the BMC support site for the official documentation, but
I can't find it. If anyone can point me to that URL or share a license doc,
I will buy you beers at the RUG. :-)

Thanks in Advance to All,

Jase Brandon

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7.6.04 SP3 Floating Application License Question

[John Baker]

And another license cost reduction application: 
http://www.missingpiecessoftware.com/products/ar-license-management


I believe you don't need to send a log file off to the company in order 
for the analysis, ie it runs onsite, and integrates with the popular SSO 
Plugin solution for more accurate statistics.



John

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7.6.04 SP3 Floating Application License Question

[John Baker]

Dan,

It's nothing to do with us but you would have spent less time performing
a whois on the domain than moaning that you didn't know who owns the
website. I believe the author has one of the most highly regarded
reputations on BMC DN...


John

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Re: License Question: Helpdesk vs ServiceDesk (UNCLASSIFIED)

[Mench, Ryan M CTR USA DOIM]

Classification:  UNCLASSIFIED 
Caveats: NONE

My understanding is you will need to purge the license and then have
licensing generate a Help Desk 6.0 key.  If you're setting up a second
instance of Remedy you can always ask for a 90-day demo license. 

---
Ryan M. Mench
Remedy Development
United States Army
Directorate of Information Management (DOIM)
6151 Specker Ave, Bldg 1550, Rm 2210
Fort Carson, CO 80913
(719)524.0514
---
 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Tuesday, February 27, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: License Question: Helpdesk vs ServiceDesk

Will service desk (ITSM 7) licenses work with Helpdesk 6?  For example
if I were to apply service desk floating licenses to my Helpdesk 6
server, would I be able to use those licenses?

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia


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the Answers Are"
Classification:  UNCLASSIFIED 
Caveats: NONE

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Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[Goodall, Andrew C]

It should be a "Floating - Read" rather than a straight "Read", but
still should not take up a write license. It should only go to
"Floating" from "Floating - Read" if they double click on go into modify
or submit mode. Write license will only be released after your
designated timeout period for the write license. 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Jase Brandon
Sent: Thursday, June 21, 2012 12:04 PM
To: arslist@arslist.org
Subject: 7.6.04 SP3 Floating Application License Question

 

** Hello All,
I'm guessing this will get an answer fairly quickly from the license
gurus. I thought I knew the answer to this, but apparently I did not. 

BMC prof services told us that a user who is assigned a floating license
will only be assigned a floating token when they MODIFY a record, after
login, until that point they are only assigned a Read APPLICATION
license.

Ex.  Users are setting their own Application Preference records from the
INC Mgmt console per our direction so that "Show Problem" = Yes on the
Overview Console.

This query invokes the floating ITSM Problem Floating license that we
were told would not happen and pushes our floating licenses for Problem
through the roof and way out of compliance.

I thought that the user would log on, receive a read license, and that
simply having your Application Preference set to "Show Problem" would
not invoke the Floating Problem License as it is simply running a query.
Am I crazy? :-)

I've dug around on the BMC support site for the official documentation,
but I can't find it. If anyone can point me to that URL or share a
license doc, I will buy you beers at the RUG. :-)

Thanks in Advance to All,

Jase Brandon

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,distribution or copying of this 
message including any attachments is strictly prohibited. If you are notthe 
intended recipient, please contact the sender and delete the material from any 
computer.

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Re: 7.6.04 SP3 Floating Application License Question

[Easter, David]

It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version 
(highlight mine):

When a user who is assigned a Floating license logs in to AR System, the user 
is given a Read license. When the user attempts to perform a search, modify, or 
submit operation, AR System checks for an available Floating license, and the 
following occurs:

· 􀂄 If a Floating license is available, the user is granted 
write access to requests. The user retains write access until the Floating 
license is released (for more information, see “Releasing floating licenses” on 
page 53).

· 􀂄 If no Floating licenses are available, the user is 
notified and continues to use the Read license until a Floating license becomes 
available.

Many applications, including BMC Remedy ITSM applications, perform a search on 
behalf of the user when launching informational consoles.  Thus, the users may 
consume a floating token even if they have not yet performed a modify or submit.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, June 21, 2012 10:04 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

** Hello All,
I'm guessing this will get an answer fairly quickly from the license gurus. I 
thought I knew the answer to this, but apparently I did not.

BMC prof services told us that a user who is assigned a floating license will 
only be assigned a floating token when they MODIFY a record, after login, until 
that point they are only assigned a Read APPLICATION license.

Ex.  Users are setting their own Application Preference records from the INC 
Mgmt console per our direction so that "Show Problem" = Yes on the Overview 
Console.

This query invokes the floating ITSM Problem Floating license that we were told 
would not happen and pushes our floating licenses for Problem through the roof 
and way out of compliance.

I thought that the user would log on, receive a read license, and that simply 
having your Application Preference set to "Show Problem" would not invoke the 
Floating Problem License as it is simply running a query. Am I crazy? :-)

I've dug around on the BMC support site for the official documentation, but I 
can't find it. If anyone can point me to that URL or share a license doc, I 
will buy you beers at the RUG. :-)

Thanks in Advance to All,

Jase Brandon

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
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Re: 7.6.04 SP3 Floating Application License Question

[Goodall, Andrew C]

Wow – how is that fair to the customer?

 

With new home page and overview console design you are forcing more consumption 
of floating licenses – I’m sure that was by design though J

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Easter, David
Sent: Thursday, June 21, 2012 12:15 PM
To: arslist@arslist.org
Subject: Re: 7.6.04 SP3 Floating Application License Question

 

** 

It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version 
(highlight mine):

 

When a user who is assigned a Floating license logs in to AR System, the user 
is given a Read license. When the user attempts to perform a search, modify, or 
submit operation, AR System checks for an available Floating license, and the 
following occurs:

· 􀂄 If a Floating license is available, the user is granted write 
access to requests. The user retains write access until the Floating license is 
released (for more information, see “Releasing floating licenses” on page 53).

· 􀂄 If no Floating licenses are available, the user is notified and 
continues to use the Read license until a Floating license becomes available.

 

Many applications, including BMC Remedy ITSM applications, perform a search on 
behalf of the user when launching informational consoles.  Thus, the users may 
consume a floating token even if they have not yet performed a modify or submit.

 

-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, June 21, 2012 10:04 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

 

** Hello All,
I'm guessing this will get an answer fairly quickly from the license gurus. I 
thought I knew the answer to this, but apparently I did not. 

BMC prof services told us that a user who is assigned a floating license will 
only be assigned a floating token when they MODIFY a record, after login, until 
that point they are only assigned a Read APPLICATION license.

Ex.  Users are setting their own Application Preference records from the INC 
Mgmt console per our direction so that "Show Problem" = Yes on the Overview 
Console.

This query invokes the floating ITSM Problem Floating license that we were told 
would not happen and pushes our floating licenses for Problem through the roof 
and way out of compliance.

I thought that the user would log on, receive a read license, and that simply 
having your Application Preference set to "Show Problem" would not invoke the 
Floating Problem License as it is simply running a query. Am I crazy? :-)

I've dug around on the BMC support site for the official documentation, but I 
can't find it. If anyone can point me to that URL or share a license doc, I 
will buy you beers at the RUG. :-)

Thanks in Advance to All,

Jase Brandon

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,distribution or copying of this 
message including any attachments is strictly prohibited. If you are notthe 
intended recipient, please contact the sender and delete the material from any 
computer.


___
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attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 SP3 Floating Application License Question

[Pierson, Shawn]

Just like the minimum amount of time being one hour for floating licenses.  
Most floating users in my organization log in and log out within maybe 15 – 20 
minutes, but due to the way the licensing timeout works, there’s a bunch of 
licenses being used for no valid reason other than the vendor wants more money, 
which I guess is their prerogative.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, June 21, 2012 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
Wow – how is that fair to the customer?

With new home page and overview console design you are forcing more consumption 
of floating licenses – I’m sure that was by design though ☺

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Easter, David
Sent: Thursday, June 21, 2012 12:15 PM
To: arslist@arslist.org
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version 
(highlight mine):

When a user who is assigned a Floating license logs in to AR System, the user 
is given a Read license. When the user attempts to perform a search, modify, or 
submit operation, AR System checks for an available Floating license, and the 
following occurs:

· 􀂄 If a Floating license is available, the user is granted write 
access to requests. The user retains write access until the Floating license is 
released (for more information, see “Releasing floating licenses” on page 53).

· 􀂄 If no Floating licenses are available, the user is notified and 
continues to use the Read license until a Floating license becomes available.

Many applications, including BMC Remedy ITSM applications, perform a search on 
behalf of the user when launching informational consoles.  Thus, the users may 
consume a floating token even if they have not yet performed a modify or submit.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, June 21, 2012 10:04 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

** Hello All,
I'm guessing this will get an answer fairly quickly from the license gurus. I 
thought I knew the answer to this, but apparently I did not.

BMC prof services told us that a user who is assigned a floating license will 
only be assigned a floating token when they MODIFY a record, after login, until 
that point they are only assigned a Read APPLICATION license.

Ex.  Users are setting their own Application Preference records from the INC 
Mgmt console per our direction so that "Show Problem" = Yes on the Overview 
Console.

This query invokes the floating ITSM Problem Floating license that we were told 
would not happen and pushes our floating licenses for Problem through the roof 
and way out of compliance.

I thought that the user would log on, receive a read license, and that simply 
having your Application Preference set to "Show Problem" would not invoke the 
Floating Problem License as it is simply running a query. Am I crazy? :-)

I've dug around on the BMC support site for the official documentation, but I 
can't find it. If anyone can point me to that URL or share a license doc, I 
will buy you beers at the RUG. :-)

Thanks in Advance to All,

Jase Brandon

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

The information transmitted is intended only for the person or entity to which 
it is addressed and
may contain confidential and/or privileged material. If the reader of this 
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any 
review, dissemination,
distribution or copying of this message including any attachments is strictly 
prohibited. If you are not
the intended recipient, please contact the sender and delete the material from 
any computer.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: 7.6.04 SP3 Floating Application License Question

[Easter, David]

Ø  Most floating users in my organization log in and log out within maybe 15 – 
20 minutes

Note that logging out immediately releases the floating user license token.  
The timeout does not apply in that scenario.

In the latest versions of AR System (again from the documentation), a floating 
license is automatically released back to the pool of available licenses in the 
following situations:

 *   A user logs out of a mid-tier session or BMC Remedy User.
 *   If the user does not log out of the mid tier correctly (e.g. by clicking 
on the red 'x' in the browser), the release of the license is delayed. See the 
BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*".
 *   A user’s mid-tier session times out. For more information about mid-tier 
session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout 
(Minutes)”.
 *   A user does not perform an AR System operation for the period of time in 
the floating license time-out interval. See “Floating License Timeout (hours)”.
 *   Administrators can manually terminate a user’s session one time in a 
24-hour period.
-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 21, 2012 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
Just like the minimum amount of time being one hour for floating licenses.  
Most floating users in my organization log in and log out within maybe 15 – 20 
minutes, but due to the way the licensing timeout works, there’s a bunch of 
licenses being used for no valid reason other than the vendor wants more money, 
which I guess is their prerogative.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, June 21, 2012 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
Wow – how is that fair to the customer?

With new home page and overview console design you are forcing more consumption 
of floating licenses – I’m sure that was by design though ☺

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Easter, David
Sent: Thursday, June 21, 2012 12:15 PM
To: arslist@arslist.org
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version 
(highlight mine):

When a user who is assigned a Floating license logs in to AR System, the user 
is given a Read license. When the user attempts to perform a search, modify, or 
submit operation, AR System checks for an available Floating license, and the 
following occurs:

· 􀂄 If a Floating license is available, the user is granted 
write access to requests. The user retains write access until the Floating 
license is released (for more information, see “Releasing floating licenses” on 
page 53).

· 􀂄 If no Floating licenses are available, the user is 
notified and continues to use the Read license until a Floating license becomes 
available.

Many applications, including BMC Remedy ITSM applications, perform a search on 
behalf of the user when launching informational consoles.  Thus, the users may 
consume a floating token even if they have not yet performed a modify or submit.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, June 21, 2012 10:04 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

** Hello All,
I'm guessing this will get an answer fairly quickly from the license gurus. I 
thought I knew the answer to this, but apparently I did not.

BMC prof services told us that a user who is assigned a floating license will 
only be assigned a floating token when they MODIFY a record, after login, until 
that point they are only assigne

Re: 7.6.04 SP3 Floating Application License Question

[Axton]

When it comes to the application licenses, the license type associated with
a given form has to do with the form membership inside the application
container.  For example, the User form is not part of a deployable
application, so you do not need a floating license to work with that form.
 The overview console uses a plugin (ARDBC) to retrieve it's results list.
 The form behind the results list, SHR:ARDBC_OverviewConsole, is part of
the "Remedy Foundation Elements" application.  Since the Foundation
elements application does not require a license, you can access data in
that form without an Incident or Problem license.  Now, the plugin logs
into Remedy as an administrator and impersontates the user that requested
the search, but I don't know how that plays into the license picture.  When
you have things like menus, active link set fields, filter set fields,
table fields, etc., those all read data and have the potential to grab a
floating write token, depending on where the data is read from.

Axton Grams

On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C  wrote:

> **
>
> Wow – how is that fair to the customer?
>
> ** **
>
> With new home page and overview console design you are forcing more
> consumption of floating licenses – I’m sure that was by design though J***
> *
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *Easter, David
> *Sent:* Thursday, June 21, 2012 12:15 PM
> *To:* arslist@arslist.org
> *Subject:* Re: 7.6.04 SP3 Floating Application License Question
>
> ** **
>
> ** 
>
> It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version
> (highlight mine):
>
> ** **
>
> When a user who is assigned a Floating license logs in to AR System, the
> user is given a Read license. When the user attempts to perform a search,
> modify, or submit operation, AR System checks for an available Floating
> license, and the following occurs:
>
> **· **􀂄 If a Floating license is available, the user is
> granted write access to requests. The user retains write access until the
> Floating license is released (for more information, see “Releasing floating
> licenses” on page 53).
>
> **· **􀂄 If no Floating licenses are available, the user
> is notified and continues to use the Read license until a Floating license
> becomes available.
>
> ** **
>
> Many applications, including BMC Remedy ITSM applications, perform a
> search on behalf of the user when launching informational consoles.  Thus,
> the users may consume a floating token even if they have not yet performed
> a modify or submit.
>
> ** **
>
> -David J. Easter
>
> Manager of Product Management, AR System
>
> BSM & Atrium Solutions Management
>
> BMC Software, Inc.
>
>  
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon
> *Sent:* Thursday, June 21, 2012 10:04 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* 7.6.04 SP3 Floating Application License Question
>
> ** **
>
> ** Hello All,
> I'm guessing this will get an answer fairly quickly from the license
> gurus. I thought I knew the answer to this, but apparently I did not.
>
> BMC prof services told us that a user who is assigned a floating license
> will only be assigned a floating token when they MODIFY a record, after
> login, until that point they are only assigned a Read APPLICATION license.
>
> Ex.  Users are setting their own Application Preference records from the
> INC Mgmt console per our direction so that "Show Problem" = Yes on the
> Overview Console.
>
> This query invokes the floating ITSM Problem Floating license that we were
> told would not happen and pushes our floating licenses for Problem through
> the roof and way out of compliance.
>
> I thought that the user would log on, receive a read license, and that
> simply having your Application Preference set to "Show Problem" would not
> invoke the Floating Problem License as it is simply r

Re: 7.6.04 SP3 Floating Application License Question

[Pierson, Shawn]

Sorry, I wasn’t clear.  One of the downsides of my user base is that nobody 
actually clicks the “Logout” link and instead just closes their browser window. 
 Even I do it that way usually, but I have fixed licenses so it doesn’t matter.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226
If you would like to report an issue with Remedy, please navigate to 
http://remedy/issue.html

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, June 21, 2012 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**

Ø  Most floating users in my organization log in and log out within maybe 15 – 
20 minutes

Note that logging out immediately releases the floating user license token.  
The timeout does not apply in that scenario.

In the latest versions of AR System (again from the documentation), a floating 
license is automatically released back to the pool of available licenses in the 
following situations:

  *   A user logs out of a mid-tier session or BMC Remedy User.
  *   If the user does not log out of the mid tier correctly (e.g. by clicking 
on the red 'x' in the browser), the release of the license is delayed. See the 
BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*".
  *   A user’s mid-tier session times out. For more information about mid-tier 
session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout 
(Minutes)”.
  *   A user does not perform an AR System operation for the period of time in 
the floating license time-out interval. See “Floating License Timeout (hours)”.
  *   Administrators can manually terminate a user’s session one time in a 
24-hour period.
-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 21, 2012 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
Just like the minimum amount of time being one hour for floating licenses.  
Most floating users in my organization log in and log out within maybe 15 – 20 
minutes, but due to the way the licensing timeout works, there’s a bunch of 
licenses being used for no valid reason other than the vendor wants more money, 
which I guess is their prerogative.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, June 21, 2012 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
Wow – how is that fair to the customer?

With new home page and overview console design you are forcing more consumption 
of floating licenses – I’m sure that was by design though ☺

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Easter, David
Sent: Thursday, June 21, 2012 12:15 PM
To: arslist@arslist.org
Subject: Re: 7.6.04 SP3 Floating Application License Question

**
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version 
(highlight mine):

When a user who is assigned a Floating license logs in to AR System, the user 
is given a Read license. When the user attempts to perform a search, modify, or 
submit operation, AR System checks for an available Floating license, and the 
following occurs:

· 􀂄 If a Floating license is available, the user is granted write 
access to requests. The user retains write access until the Floating license is 
released (for more information, see “Releasing floating licenses” on page 53).

· 􀂄 If no Floating licenses are available, the user is notified and 
continues to use the Read license until a Floating license becomes available.

Many applications, including BMC Remedy ITSM applications, perform a search on 
behalf of the user when launching informational consoles.  Thus, the users may 
consume a floating token even if they have not yet performed a modify or submit.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intende

Re: 7.6.04 SP3 Floating Application License Question

[John Sundberg]

You might want to check ar.cfg for a line that start with "bend-over".

If you don't have that line add it.

bend-over=false

This may solve your issue.

Have fun :)

-John

Sent from my iPhone

On Jun 21, 2012, at 1:03 PM, Jase Brandon  wrote:

> ** Hello All,
> I'm guessing this will get an answer fairly quickly from the license gurus. I 
> thought I knew the answer to this, but apparently I did not. 
> 
> BMC prof services told us that a user who is assigned a floating license will 
> only be assigned a floating token when they MODIFY a record, after login, 
> until that point they are only assigned a Read APPLICATION license.
> 
> Ex.  Users are setting their own Application Preference records from the INC 
> Mgmt console per our direction so that "Show Problem" = Yes on the Overview 
> Console.
> 
> This query invokes the floating ITSM Problem Floating license that we were 
> told would not happen and pushes our floating licenses for Problem through 
> the roof and way out of compliance.
> 
> I thought that the user would log on, receive a read license, and that simply 
> having your Application Preference set to "Show Problem" would not invoke the 
> Floating Problem License as it is simply running a query. Am I crazy? :-)
> 
> I've dug around on the BMC support site for the official documentation, but I 
> can't find it. If anyone can point me to that URL or share a license doc, I 
> will buy you beers at the RUG. :-)
> 
> Thanks in Advance to All,
> 
> Jase Brandon
> 
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: 7.6.04 SP3 Floating Application License Question

[Misi Mladoniczky]

Hi,

The good thing about all this is that there is room for applications like
RRR|License, that won the best Return On Investment Award two years in a
row at WWRUG.

And this by only saving money on Remedy license :-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> You might want to check ar.cfg for a line that start with "bend-over".
>
> If you don't have that line add it.
>
> bend-over=false
>
> This may solve your issue.
>
> Have fun :)
>
> -John
>
> Sent from my iPhone
>
> On Jun 21, 2012, at 1:03 PM, Jase Brandon  wrote:
>
>> ** Hello All,
>> I'm guessing this will get an answer fairly quickly from the license
>> gurus. I thought I knew the answer to this, but apparently I did not.
>>
>> BMC prof services told us that a user who is assigned a floating license
>> will only be assigned a floating token when they MODIFY a record, after
>> login, until that point they are only assigned a Read APPLICATION
>> license.
>>
>> Ex.  Users are setting their own Application Preference records from the
>> INC Mgmt console per our direction so that "Show Problem" = Yes on the
>> Overview Console.
>>
>> This query invokes the floating ITSM Problem Floating license that we
>> were told would not happen and pushes our floating licenses for Problem
>> through the roof and way out of compliance.
>>
>> I thought that the user would log on, receive a read license, and that
>> simply having your Application Preference set to "Show Problem" would
>> not invoke the Floating Problem License as it is simply running a query.
>> Am I crazy? :-)
>>
>> I've dug around on the BMC support site for the official documentation,
>> but I can't find it. If anyone can point me to that URL or share a
>> license doc, I will buy you beers at the RUG. :-)
>>
>> Thanks in Advance to All,
>>
>> Jase Brandon
>>
>> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: 7.6.04 SP3 Floating Application License Question

[arslist]

I can't find anything on the missingpiecessoftware web site that identifies
who they are?
No company information, no people, and just a web based email form to
contact them.

Since you say it integrates with "the popular SSO Plugin" solution, whatever
that is, is this actually your company behind it?

At RRR we know who is behind the software. No worries about sending a log
file to the web site,
Misi and company have been around for years and goes to the various WWRUGs.
I have never heard of missingpiecessoftware
Nor have I seen them at RUGs.

I am hoping that whoever is behind missingpiecessoftware reads this email
and understands that people like me
have to know who is behind the web site.

The same as on the ARSlist where anyone who is registered as @gmail.com is suspect.
In general we prefer to know who we are dealing with.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 21, 2012 5:24 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

And another license cost reduction application: 
http://www.missingpiecessoftware.com/products/ar-license-management

I believe you don't need to send a log file off to the company in order for
the analysis, ie it runs onsite, and integrates with the popular SSO Plugin
solution for more accurate statistics.


John


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Re: 7.6.04 SP3 Floating Application License Question

[Longwing, LJ CTR MDA/IC]

That's funny...I can't even get to the site, any of it.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 22, 2012 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question

I can't find anything on the missingpiecessoftware web site that identifies who 
they are?
No company information, no people, and just a web based email form to contact 
them.

Since you say it integrates with "the popular SSO Plugin" solution, whatever 
that is, is this actually your company behind it?

At RRR we know who is behind the software. No worries about sending a log file 
to the web site, Misi and company have been around for years and goes to the 
various WWRUGs.
I have never heard of missingpiecessoftware Nor have I seen them at RUGs.

I am hoping that whoever is behind missingpiecessoftware reads this email and 
understands that people like me have to know who is behind the web site.

The same as on the ARSlist where anyone who is registered as @gmail.com is suspect.
In general we prefer to know who we are dealing with.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 21, 2012 5:24 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP3 Floating Application License Question

And another license cost reduction application: 
http://www.missingpiecessoftware.com/products/ar-license-management

I believe you don't need to send a log file off to the company in order for the 
analysis, ie it runs onsite, and integrates with the popular SSO Plugin 
solution for more accurate statistics.


John


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Re: 7.6.04 SP3 Floating Application License Question

[Carl Wilson]

Hi Daniel,
I am the person behind Missing Pieces Software.  

It is something I started earlier this year to provide products that fill some 
gaps I have seen in some installations.  I have also worked with some large 
companies in developing these tools before they have been released, including 
JSS to have an integrated product.

I am primarily on the Developer Network, so if you need to find out more about 
me you can from there.

I guess it is harder for me than Misi, as you have mentioned he has been to the 
WWRUG conventions and people know who he is.  I am actually friends with Misi, 
so hopefully that will count towards my reputation for people who do not 
currently know me :)

Hopefully this clears up your questions.

Cheers

Carl Wilson


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Re: 7.6.04 SP3 Floating Application License Question

[Jason Miller]

I haven't used anything from Missing Pieces Software but I love his work in
the BMC Communities (aka BMCDN).

Jason
On Jun 22, 2012 8:40 AM, "Carl Wilson"  wrote:

> Hi Daniel,
> I am the person behind Missing Pieces Software.
>
> It is something I started earlier this year to provide products that fill
> some gaps I have seen in some installations.  I have also worked with some
> large companies in developing these tools before they have been released,
> including JSS to have an integrated product.
>
> I am primarily on the Developer Network, so if you need to find out more
> about me you can from there.
>
> I guess it is harder for me than Misi, as you have mentioned he has been
> to the WWRUG conventions and people know who he is.  I am actually friends
> with Misi, so hopefully that will count towards my reputation for people
> who do not currently know me :)
>
> Hopefully this clears up your questions.
>
> Cheers
>
> Carl Wilson
>
>
>
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>

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Re: 7.6.04 SP3 Floating Application License Question

[Nathan Aker]

+1



I'll also vouch for Carl, great guy and great developer.   Very seasoned Remedy 
consultant and engineer.  You can see a wealth of his knowledge on Developer 
Network.


Nathan Aker
ITSM Solutions Architect
IT Strategic Services

[cid:image001.png@01CD5065.14B57E10]
5000 Headquarters Drive | Plano | TX 75024
www.mcafee.com<http://www.mcafee.com/>





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Friday, June 22, 2012 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP3 Floating Application License Question



Hi Daniel,

I am the person behind Missing Pieces Software.



It is something I started earlier this year to provide products that fill some 
gaps I have seen in some installations.  I have also worked with some large 
companies in developing these tools before they have been released, including 
JSS to have an integrated product.



I am primarily on the Developer Network, so if you need to find out more about 
me you can from there.



I guess it is harder for me than Misi, as you have mentioned he has been to the 
WWRUG conventions and people know who he is.  I am actually friends with Misi, 
so hopefully that will count towards my reputation for people who do not 
currently know me :)



Hopefully this clears up your questions.



Cheers



Carl Wilson



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<>